Mouse Troubleshooting. Tripp Lite NETDIRECTORTM B064-016-02-IPG, NetDirector B064-016-02-IPG

Appendix (continued)

Log Server Troubleshooting

Problem

The Log Server program does not run.

Action

The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database. This driver is automatically installed with Windows ME, 2000 and XP. For Windows 98 or NT, you will have to go to the Microsoft download site: http://www.microsoft.com/data/download.htm to retrieve the driver file: MDAC 2.7 RTM Refresh

(2.70.9001.0)

Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to install

Windows Office Suite. Once the driver file or Suite has been installed, the Log Server will run.

Sun Systems Troubleshooting

Problem Action

Video display problems with HD15 interface systems (e.g. Sun Blade 1000 servers).*

Video display problems with

13W3 interface systems.

(e.g. Sun Ultra servers)*

• The display resolution should be set to 1024 x 768 @ 60Hz:

Under Text Mode go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all

Under XWindow:

1. Open a console and issue the following command: m64config -res 1024x768x60

2. Log out

3. Log in

• The display resolution should be set to 1024 x 768 @ 60Hz:

Under Text Mode go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all

Under XWindow:

1. Open a console and issue the following command: ffbconfig -res 1024x768x60

2. Log out

3. Log in

See Manual Mouse Synchronization section.

The local and remote mouse pointers do not sync.

* These solutions work for most common Sun VGA cards. If using them fails to resolve the problem, consult the Sun VGA card’s manual.

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