Technical Support. CyberLink AudioDirector 7.0

Technical Support

Chapter 14:

Technical Support

If you require technical support, then this chapter can help. It includes all the information you need to find the answers you are looking for. You may also find answers quickly by contacting your local distributor/dealer.

Before Contacting Technical

Support

Before contacting CyberLink technical support, please take advantage of one or more of the following free support options:

· consult the user’s guide or the online help installed with your program.

· refer to the Knowledge Base at the following link on the CyberLink web site: http://www.cyberlink.com/support/search-product-result.do

· check the

Help Resources page in this document.

When contacting technical support by e-mail or phone, please have the following information ready:

· registered product key (your product key can be found on the software disc envelope, the box cover, or in the e-mail received after you purchased

CyberLink products on the CyberLink store).

· the product name, version and build number, which generally can be found by clicking on the product name image on the user interface.

· the version of Windows installed on your system.

· list of hardware devices on your system (capture card, sound card, VGA card) and their specifications. For fastest results, please generate and attach your system info using the DxDiag.txt.

Note: here are the steps to generate the system info DxDiag.txt file: Click

Windows (start) button, and then search for "dxdiag". Click Save All

Information button to save the DxDiag.txt file.

· the wording of any warning messages that were displayed (you may want to write this down or take a screen capture).

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· a detailed description of the problem and under what circumstances it occurred.

Web Support

Solutions to your problems are available 24 hours a day at no cost on the CyberLink web site:

Note: you must first register as a member before using CyberLink web support.

CyberLink provides a wide range of web support options, including FAQs, in the following languages:

Language

English

Traditional Chinese

Japanese

Spanish

Korean

Simplified Chinese

German

French

Italian

Web Support URL http://www.cyberlink.com/cs-help http://tw.cyberlink.com/cs-help http://jp.cyberlink.com/cs-help http://es.cyberlink.com/cs-help http://kr.cyberlink.com/cs-help http://cn.cyberlink.com/cs-help http://de.cyberlink.com/cs-help http://fr.cyberlink.com/cs-help http://it.cyberlink.com/cs-help

Help Resources

The following is a list of help resources that may assist you when using any of

CyberLink's products.

· Access CyberLink's Knowledge base and FAQ (frequently asked questions): http://www.cyberlink.com/cs-resource

· View video tutorials for your software: http://directorzone.cyberlink.com/ tutorial/

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Technical Support

· Ask questions and get answers from our users on the CyberLink Community

Forum: http://forum.cyberlink.com/forum/forums/list/ENU.page

Note: CyberLink’s user community forum is only available in English and

German.

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