Customer support. HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, Pavilion dv7-6b00 Entertainment Notebook PC series, Pavilion dv7-6100 Entertainment Notebook PC series, Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series

7 Customer support

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Contacting customer support

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Contacting customer support

If the information provided in this user guide, in the HP Notebook Reference Guide , or in Help and

Support does not address your questions, you can contact HP Customer Support at: http://www.hp.com/go/contactHP

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html

.

Here you can:

● Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in

English.

● E-mail HP Customer Support.

● Find HP Customer Support worldwide telephone numbers.

● Locate an HP service center.

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Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:

● Serial number label—Provides important information, including the following:

Component

(1) Product name

(2)

(3)

(4)

(5)

Serial number (s/n)

Part number/Product number (p/n)

Warranty period

Model description

Have this information available when you contact technical support. The serial number label is affixed to the bottom of the computer.

● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the

Product Key to update or troubleshoot the operating system. The Microsoft Certificate of

Authenticity is located on the bottom of the computer.

● Regulatory label—Provides regulatory information about the computer. The regulatory label is affixed inside the battery bay.

● Wireless certification label or labels (select models only)—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed to the bottom of the computer.

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