Troubleshooting. Disc Makers Autograph Autograph Pro

Troubleshooting the Elite

The Elite is comprised of four basic systems that all work together. Generally, any issues that come up can be isolated to one of the following components:

• PC System / Windows® Program / PCI Card

• Loader Unit

• DiscJuggler Copy Software

• CD Printer / Labeling Software

If you have difficulty with any one of the four systems, you can run separate tests on each to verify and correct the problem.

On the PC System, click on the My Computer icon and view the connected components. Verify that the CD-R/DVD-R drives are accessible. If not, there may be a PCI Card or cable connection problem.

On the Loader Unit, if there is a problem, click on the Loader Debug icon.

Enter a V and press return. The loader should display its name and version.

This indicates the loader is functioning. Close the Debug terminal program.

Run DiscJuggler and view the explorer. Are all the components shown – loader, drives, etc.? If not, check the PC and hardware connection.

DiscJuggler has a Help section that can assist in solving most problems within the CD-R software. Or you can refer to the printed version of the DiscJuggler manual that was included with this guide.

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Plant & Main Office • 7905 N. Route 130, Pennsauken, NJ 08110-1402 • 1-888-800-4041 • Outside USA: 856-663-9030

11 West 17th Street, New York, NY 10011-5504 • 1-800-446-3470

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