Warranty Terms and Conditions. A.O. Smith Puritee

Warranty Terms and Conditions

Product warranty

A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants this water purifier (“product”) against the defects arising from faulty design, workmanship and material subject to the following terms and conditions:

1. All electrical and functional parts are warranted for one (1) year from date of original purchase.

2. During first one (1) year of warranty, three (3) product health check maintenance

(“PHCM”) visits will be provided free of cost.

3. Any free scheduled PHCM visit will not be carried forward or accumulated. If any

PHCM visit is not availed by the customer within 15 days from the fixed schedule, such visit shall be lapsed.

4. A. O. Smith will make reasonable efforts to visit/complete these scheduled visits on scheduled timelines but customer shall also be liable to make a request when PHCM visit is due. If customer fails to request for scheduled PHCM visit which is due and such visit will be lapsed after 15 days from its scheduled day and customer is not entitled to claim such free visit once it is lapsed.

5. The customer shall notify the Company promptly about any defects noticed and give the Company or its representative adequate opportunity to inspect, test and remedy them, for which the customer shall handover the product, if necessary, with the

Company office/authorised service provider along with invoice in the city where it was purchased.

6. The Company or its representative will be entitled to retain any defective parts replaced under warranty on free of charge basis.

7. The Company’s liability under the warranty will be limited only to the product and its defects which occur under conditions of normal operations, under proper usage and maintenance. It excludes defects occurring due to abuse, faulty care, maintenance, repair or alternation to the product or to its parts by other persons.

8. The Company’s liability under this warranty shall be limited to the first purchaser/end user and will not apply to subsequent sale by original purchaser/end user. However, repaired part(s) will be warranted for the remaining period of original warranty term.

9. It is mandatory to provide the original bill/invoice copy along with duly stamped warranty card at the time of any repair work being done by authorised representative. Date of original purchase is determined by the date of the original bill/invoice copy. However, if invoice/bill is not found with customer, customer data with the Company records will be used to determine the date of original purchase and will be treated as final. If details are not found from the Company records, manufacturing warranty as per the product serial number will be used as date of original purchase.

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10. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of parts under warranty within reasonable time, it is expressly made clear that

A. O. Smith shall not be responsible to complete the said services within any specified period of time.

11. In the event of any unforeseen circumstances, and spares are not being available, the

A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as commercial solution in lieu of repairs.

12. If an identical model is no longer available due to a change in law, regulation, or standard, A. O. Smith will replace the product with one having at similar capacity and input. In these instances, the customer will have the option of paying the difference between what was paid for the original model and the new model with the additional features, or receiving a refund of the portion of the purchase price on a pro rata basis allocable to the unexpired portion of the warranty. Company’s decision will be final on repair, replacement or refund as aforesaid and Clause 11 and binding on the customer.

13. Warranty is valid within Company Service Network coverage only. In case the customer moves to a non coverage area, customer needs to bring the product to nearby services network location, Company shall not be responsible for providing services to non-service network area.

14. Notwithstanding anything contained in this warranty terms, the Company shall not be liable in case of failure to provide services under this warranty in case of any force majeure event, i.e., due or attributable to any act of God, orders, restrictions or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any other cause or circumstance of whatsoever nature beyond control of A. O. Smith.

15. The customer will have no claim under this warranty in respect of any personal injury, sickness, illness, death, property damage or consequential damages, arised either directly or indirectly due to utilisation of product.

16. A. O. Smith reserves the right to make design and product changes or change the specification at anytime without any obligation to prospective buyers or customers or owners of products previously sold.

17. Warranty does not cover to any accessories provided by dealer or purchased by customer.

18. Warranty does not cover; a. Plastic, cosmetic parts and exterior finish.

b. Consumable parts such as filters excepting RO membrane (under specified water conditions) as specified in Clause 19 herein below.

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c. If defect or fault is caused or occurred due to improper installation by the customer or not installed as per A. O. Smith guidelines specified in product user manual.

d. If failure or damage due to plumbing or other arrangements like, usage of pressure pump, extension of power supply board, non compatible power socket etc,. connected to product. With regard to repairing the existing worn-out/defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of A. O. Smith shall be final. In any such event, A. O. Smith will submit a prior estimate for approval or bill for the work to be carried out at the rate prevailing at that time.

e. If product is repaired by unauthorised personnel and usage of non recommended parts or consumables.

f. If product serial number missing or altered.

g. If damage is caused by pest infestation.

h. If the input water emits pungent smell.

i. If the input water is discoloured. j. If product is used for commercial purpose.

19. RO membrane will be covered for any material damage, malfunctioning under warranty for specified period as detailed below and effective from date of original purchase.

TDS

Less than 2000 ppm

Less than 2000 ppm

Hardness pH Warranty for

RO Membrane

Less than 400 ppm 7.5 2 Year

Less than 500 ppm 7.5 1 Year

RO membrane warranty stands applicable only if, a. Filters are replaced on time as per A. O. Smith service recommendation and as per filter change notification and replaced through A. O. Smith authorised service representative.

b. Product is used only for residential and self consumption purpose.

c. Product shall be in regular use and maintained as per product manual guidelines.

d. Product feed water quality is as per the recommendations. (Refer point 19)

20. The Company shall not be responsible to replace RO membrane at any point of time if output water is satisfactory for drinkable water conditions and RO membrane is performing as per its expected performance of salt rejection.

21. All implied warranties and conditions under law, trade, custom or otherwise are excluded and the warranty and remedies as provided herein above are in lieu of all other warranties and remedies to the extent permissible under law.

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22. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE

AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF

MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY

DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,

INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY

ARISING AT ANY TIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER

BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

23. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive jurisdiction over matters covered or flowing from this warranty.

Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing

Company rates and terms.

2. In case the customer does not wish to enter the Service Contract, customer has the option of calling our Authorised service provider and get A. O. Smith Water Purifier unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that Service or Service Call at the prevailing Company rates. Such service will be rendered by the Company in towns or places where the Company has its

Authorised service providers.

3. In case of product repair after warranty by Authorised service provider, all expenses of transporting the goods to and from the Authorised service provider shall be borne by the customer directly.

4. If, during such service, it is necessary for the Company or Authorised service provider to replace or repair defective components or parts, the customer shall be required to pay for the same as per the Company's prevailing price list.

* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction

The courts of competent jurisdiction at Bangalore, Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product.

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