Grade of Service - HP Software Support


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10 RMON2 ReportPack

Weekly Top Ten

The Weekly Top Ten report lists the top-ten conversation pairs, talkers, and listeners for the preceding week.

The Weekly Top Ten report comprises the following components: u The Top Conversation Pairs table lists the source and destination IP address pairs that sent the most data on the preceding week along with the total megabytes sent.

u The Top Ten Talkers table lists the IP address and the total megabytes sent and received for the addresses that sent the most data to all destinations on the preceding week.

u The Top Ten Listeners table lists the IP address and the total megabytes sent and received for the addresses that received the most data from all destinations on the preceding week.

10-12 Report Descriptions

Now

11 TREND Database ReportPack

The TREND Database ReportPack reports historical and predicted usage levels of the TREND database and transaction log. It provides a tool for the TREND database administrator that shows trends in the database use, and also a means to predict when to increase the database capacity of the system.

The TREND Database ReportPack answers questions including: u Do I need to increase the size of the database for better utilization?

u Do I have enough space to load new applications or ReportPacks?

The report consists of a combination of charts and graphs. To produce the report, the

TREND Database ReportPack uses data from the TREND processes in their normal mode of operation. There is no data collection for this report, in the normal sense.

Report Descriptions

The following section describes the report in the TREND Database ReportPack in detail.

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11 TREND Database ReportPack

Database Usage Summary Report

The Database Usage Summary report enables the TREND administrator to view the historic utilization of the TREND database and transaction log as well as view forecasts for 30, 60, and 90 days into the future. The TREND administrator can use this information to better utilize disk space while TREND continues to collect data.

The forecasts use the data from the baseline period, which by default is the previous

42 days (or 6 weeks), to predict the usage level for the next, 30, 60, or 90 days.

The Database Usage Summary report comprises the following components: u The Database Utilization line graph shows the percentage of the daily average and maximum database utilization for the last 90 days.

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ReportPack Guide

u The Database Average Utilization bar chart shows the average percentage of the database used for the baseline period and the projected percent usage of the database for the 30-, 60-, and 90-day forecasts. u The Transaction Log Utilization line graph shows the percentage of the daily average and maximum transaction log utilization for the last 90 days.

Report Descriptions 11-3

11 TREND Database ReportPack

u The Transaction Log Max Utilization bar chart shows the average percentage of the transaction log used for the baseline period and the projected percent usage of the transaction log for the 30-, 60-, and 90-day forecasts. u The Database Usage and Size line graph shows the number of kilobytes for the daily average and maximum database usage for the last 90 days. It also shows the database size in kilobytes.

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u The Database Average Usage bar chart shows the average number of kilobytes the database used for the baseline period and the number of kilobytes the database will use for the 30-, 60-, and 90-day forecasts. u

The Transaction Log Usage and Size line graph shows the number of kilobytes for the daily average and maximum transaction log utilization for the last 90 days. It also shows the transaction log size in kilobytes.

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11 TREND Database ReportPack

u The Transaction Log Usage bar chart shows the average number of kilobytes of the transaction log used for the baseline period and the number of kilobytes the transaction log will use for 30-, 60-, and 90-day forecasts.

Even though the Utilization components look very similar to the Usage components, they actually show different information. The Utilization components change when the database or transaction log sizes change, but the Usage components stay the same since they show the actual use.

Data Source

The Usage Summary report uses the daily and forecast database statistics generated from TRENDit and TRENDsum. TRENDit populates the rate data table,

Rsi_dbstats, from the data inserted into the raw table, dsi_dbstats, by the TREND database client applications. TRENDsum populates the SDdsi_database_util and

SD42SDdsi_database_util_forecast tables that contain the daily and forecast data.

Source data for the TREND Database ReportPack is collected from the following tables:

11-6 Data Source

ReportPack Guide

u SDdsi_database_util table u SD42SDdsi_database_util_forecast table

SDdsi_database_util Table

For the SDdsi_database_util table, TRENDsum calculates the daily average and maximum database size, database used, percentage of database used, transaction log size, transaction log used, and percentage of transaction log used.

Table 11-1 lists

the variables.

Table 11-1: TREND Database Daily Average and Maximum Variables

Variable Description

AVGdbsizekb

MAXdbsizekb

AVGpct_dbused The average percentage of the database that is used, over each day.

MAXpct_dbused The maximum percentage of the database that is used, over each day.

AVGkb_dbused The average number of kilobytes the database used, over each day.

MAXkb_dbused

The average size of the database in kilobytes, over each day.

The maximum size of the database in kilobytes, over each day.

AVGlogsizekb

The maximum number of kilobytes the database used, over each day.

The average size of the transaction log in kilobytes, over each day.

(1 of 2)

Data Source 11-7

11 TREND Database ReportPack

Table 11-1: TREND Database Daily Average and Maximum Variables

Variable Description

MAXlogsizekb The maximum size of the transaction log in kilobytes, over each day.

AVGpct_logused The average percentage of the transaction log that is used, over each day.

MAXpct_logused The maximum percentage of the transaction log that is used, over each day.

AVGkb_logused The average number of kilobytes the transaction log used, over each day.

MAXkb_logused The maximum number of kilobytes the transaction log used, over each day.

(2 of 2)

SD42SDdsi_database_util_forecast Table

For the SDdsi_database_util table, TRENDsum calculates the average, which is the baseline, and the 30-, 60-, 90-day forecast for database used and transaction log used. It also calculates the days to reach the 80% threshold for the percentage of database used and percentage of the transaction log used.

Table 11-2 lists the variables.

Table 11-2: TREND Database Baseline and Forecast Variables

Variable

AVGAVGkb_dbused

Description

The average of daily averages for the number of kilobytes used by the database over the baseline period.

(1 of 3)

11-8 Data Source

Data Source

ReportPack Guide

Table 11-2: TREND Database Baseline and Forecast Variables

Variable Description

AVGAVGpct_dbused

AVGMAXkb_logused

The average of daily averages for the percentage of the database used over the baseline period.

The average of the daily maximum number of kilobytes used by the transaction log over the baseline period.

AVGMAXpct_logused The average of the daily maximum percentage of the transaction log used over the baseline period.

DTTAVGpct_dbused The projected number of days to reach the threshold of 80% of the daily average database usage. The

ReportPack calculates but does not display this variable at this time.

DTTMAXpct_logused The projected number of days to reach the threshold of 80% of the daily maximum transaction log usage.

The ReportPack calculates but does not display this variable at this time.

F30AVGkb_dbused

F30AVGpct_dbused

The 30-day projection for the average number of kilobytes the database will use.

The 30-day projection for the average percentage of database use.

F30MAXkb_logused

F30MAXpct_logused

F60AVGkb_dbused

The 30-day projection for the maximum number of kilobytes the transaction log will use.

The 30-day projection for the maximum percentage of transaction log use.

The 60-day projection for the average number of kilobytes the database will use.

(2 of 3)

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11 TREND Database ReportPack

Table 11-2: TREND Database Baseline and Forecast Variables

Variable

F60AVGpct_dbused

F60MAXkb_logused

F60MAXpct_logused

F90AVGkb_dbused

F90AVGpct_dbused

F90MAXkb_logused

F90MAXpct_logused

Description

The 60-day projection for the average percentage of database use.

The 60-day projection for the maximum number of kilobytes the transaction log will use.

The 60-day projection for the maximum percentage of transaction log use.

The 90-day projection for the average number of kilobytes the database will use.

The 90-day projection for the average percentage of database use.

The 90-day projection for the maximum number of kilobytes the transaction log will use.

The 90-day projection for the maximum percentage of transaction log use.

(3 of 3)

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Basic Metric Calculations

The performance metrics used in TREND Database reports are based on the elements from the dsi_dbstats table listed in

Table 11-3 . The table shows equivalent

calculations for some of the elements.

Table 11-3: TREND Database Metrics

Metric

Database

Utilization

Transaction

Log

Utilization

Database

Usage

Database

Size

Transaction

Log Usage

Transaction

Log Size

Computed As ...

prused prlogused kbused dbsizekb kblogused logsizekb

How Computed

The percentage of database usage from dsi_dbstats, which is equivalent to the ratio of total bytes used to the size of the database, multiplied by 100.

The percentage of transaction log usage from dsi_dbstats, which is equivalent to the ratio of total bytes used to the size of the transaction log, multiplied by 100.

The total number of bytes used by the database.

The total number of bytes allocated for the database.

The total number of bytes used by the transaction log.

The total number of bytes allocated for the transaction log.

Basic Metric Calculations 11-11

11 TREND Database ReportPack

11-12

Now

12 System ReportPack

The System ReportPack reports statistics about CPU utilization, paging and swapping, file system usage, virtual and physical memory, cache hits and misses, and grade of service specifically for the Empire SystemEDGE agent.

The System ReportPack answers questions including: u Do I need to add more memory to my system?

u Am I running out of filesystem space?

u Is my system running low on resources?

Report Descriptions

The following sections describe each report in the System ReportPack in detail.

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12 System ReportPack

Executive Summary Report

The Executive Summary report provides high-level graphs aggregating key metrics for all systems. It allows executives to review the daily volume summary and, if desired, look into more detailed information such as grade of service, hourly volume compared to baseline, hourly grade of service, and total exception count.

The Executive Summary report comprises the following components: u The Daily Network Volume bar chart shows the total volume for all systems over each day of the baseline period.

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u The Hourly Network Volume vs Baseline bar chart shows the average volume for all systems for each hour of the report day compared to the baseline volume of all systems. u The Total Exception Counts stacked bar chart shows the number of times a system exceeded a queue length or CPU, memory, or swap utilization threshold during each hour of the report day.

u

The Hourly Grade of Service stacked bar chart provides an overview of system performance by supplying weighted values for queue length, and swap,

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memory, and CPU utilization for each hour of the report day.

Table 12-7

describes the GOS weighting factors used in this chart.

Forecast--Filesystems Report

The Forecast--Filesystems report lists a summary of all filesystems that are within

90 days of reaching a disk space utilization threshold. Those filesystems closest to the 90-day threshold appear in the list first. The calculation for the threshold is from the baseline period, which is the previous 42 days. The generation of the forecast data uses the 95th-percentile values from the daily exception table.

The report arms the network manager with the information required to assess performance and take preventive action. Each element in the summary hot links to multiple graphs that show CPU, memory, and swap utilization; grade of service; and page faults for trend analysis over the baseline period.

Note that there are usually multiple filesystems for each computer system; each filesystem references allocated disk space on the computer.

The Forecast--Filesystems report comprises the following components: u The Estimated Days to Threshold (DTT) summary table lists the filesystems that are within 90 days of 100 percent utilization. It shows the days to threshold

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ReportPack Guide

for filesystem utilization, current filesystem utilization, and projected utilization in 90 days for each filesystem.

Double-click on a filesystem in the summary table to view the following components of performance information for the selection: u

The Grade of Service stacked bar chart shows weighted values for queue length, and CPU, memory, and swap utilization for each day of the

baseline period for the selected filesystem. See Table 12-7 for a

description of the GOS weighting factors.

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u The Filesystem Utilization line graph shows the average filesystem utilization for the selected filesystem for each day of the baseline period. u The CPU Utilization line graph shows the average CPU utilization for the selected filesystem for each day of the baseline period.

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u The Memory Utilization line graph shows the average memory utilization for the selected filesystem for each day of the baseline period.

u The Swap Utilization line graph shows the average swap utilization for the selected filesystem for each day of the baseline period.

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u The Page Faults bar chart shows the number of page faults for the selected filesystem for each day of the baseline period.

Forecast--Memory Report

The Forecast--Memory report lists all systems within 90 days of a memory utilization threshold. Those systems closest to a threshold appear in the list first. The report arms the network manager with the information required to assess performance and take preventive action. Each element in the summary hot-links to multiple graphs that show CPU, memory, and swap utilization; grade of service; total swaps; and page faults for trend analysis of the baseline performance period.

Note: The charts for the Forecast--Memory report are identical to the charts for the Forecast--Filesystems report. For chart illustrations, see

“Forecast--Filesystems Report” on page 12-4

.

The Forecast--Memory report comprises the following components: u The Estimated Days to Threshold (DTT) summary table lists the systems that are within 90 days of a 100 percent memory utilization threshold. It shows the number of days to threshold for memory utilization, current memory

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utilization, and projected memory utilization in 90 days for each computer system.

Double-click on a computer system in the summary table to view the following components of performance information for the selection: u The Grade of Service stacked bar chart shows weighted values for CPU, memory, and swap utilization, and queue length for each day of the baseline period for the selected system. See

Table 12-7 for a description of

the GOS weighting factors.

u u

The Memory Utilization line graph shows the average memory utilization for the selected system for each day of the baseline period.

The CPU Utilization line graph shows the average CPU utilization for the selected system for each day of the baseline period. u u u

The Swap Utilization line graph shows the average swap utilization for the selected system for each day of the baseline period.

The Total Swaps bar chart shows the number of swaps for the selected system for each day of the baseline period.

The Page Faults bar chart shows the number of page faults for the selected system for each day of the baseline period.

QuickView Report

The QuickView report provides the network management staff with detailed information on key metrics for individual systems with the highest GOS scores. It identifies the ten systems with the highest (worst) grade of service scores. Drilldowns show CPU utilization, memory utilization, swap utilization, page faults, and total swaps as well as number of processes running at the hourly level.

The QuickView report comprises the following components: u The Grade of Service stacked bar chart shows the GOS scores for the selected systems. The chart shows weighted values for CPU, memory, and swap

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utilization, and queue length for the report day. See

Table 12-7 for a

description of the GOS calculation formulas.

Double click on a system to update the following components with performance data for the selection: u The Number of Processes line graph shows the number of processes for each sample period of the report day for the selected system.

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u The CPU Utilization line graph shows the CPU utilization for the selected system. u The Memory Utilization line graph shows the memory utilization for the selected system.

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u The Page Faults bar chart shows the number of page faults for the selected system over each hour of the report day. u The Swap Utilization line graph shows the swap utilization for the selected system.

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u The Total Swaps bar chart shows the number of swaps for the selected system over each hour of the report day.

Snapshot Report

The Snapshot report shows the same information as the QuickView report for a system selected from a list at the time the report is invoked. For more information about selecting a System for a Snapshot report, see

“Selecting Deferred Targets or

Elements for a Snapshot Report” on page 1-27 .

Note: The charts for the Snapshot report are identical to the charts for the

QuickView report. For chart illustrations, see

“QuickView Report” on page 12-9

.

The Snapshot report comprises the following components: u The Snapshot summary table shows the time period, device CPU utilization, memory utilization, total page faults, and swaps.

Double click on a system to update the following components with performance data for the selection:

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u u u u u u

The Number of Processes line graph shows the number of processes for each sample period of the report day for the selected system.

The CPU Utilization line graph shows the CPU utilization for the selected system.

The Memory Utilization line graph shows the memory utilization for the selected system.

The Page Faults bar chart shows the number of page faults for the selected system over each hour of the report day.

The Swap Utilization line graph shows the swap utilization for the selected system.

The Total Swaps bar chart shows the number of swaps for the selected system over each hour of the report day.

Near Real Time QuickView and Snapshot Reports

The Near Real Time--QuickView report provides up-to-date system performance statistics up to the last SNMP poll. The report does not rely on nightly summaries; therefore, it provides instant reporting on collected data. Network managers and analysts can go to this report to select a system from a table, and assess its status in the following performance areas: CPU utilization, number of processes, memory utilization, page faults, swap utilization, and filesystem utilization.

Alternatively, the Snapshot report shows the same information, however, you select systems you want to view from a pick list when you invoke the report. For more

information about selecting a system for a Snapshot report, see “Selecting Deferred

Targets or Elements for a Snapshot Report” on page 1-27

.

The QuickView and Snapshot reports comprise the following charts: u The System Selection List table shows each system and its performance statistics based on the data polled for the last 6 hours. The statistic shown for

12-14 Report Descriptions

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each metric is the average of all the data collected for that statistic over the

6-hour period.

Double-click on a system in the table to update the content of the following drill-down components with performance data for the system: u

The Number of Processes line graph shows the number of processes for the selected system for each sample taken during the report period.

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u The CPU Utilization line graph shows the selected system’s CPU utilization for each sample taken during the report period.

u The Memory Utilization line graph shows the selected system’s memory utilization for each sample taken during the report period.

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u The Page Faults line graph shows the selected system’s page faults for each sample taken during the report period.

u The Swap Utilization line graph shows the selected system’s swap utilization for each sample taken during the report period.

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u The Filesystem Utilization line graph shows the selected system’s filesystem utilization for each sample taken during the report period.

Capacity Planning--Filesystems Report

The Capacity Planning--Filesystems report shows the most overutilized and underutilized systems that are within 90 days of reaching a disk space utilization threshold. It allows the CIO and network manager to estimate utilization levels in 90 days. You can double-click on any interface in the Overutilized Systems or Underutilized Systems summary tables to display corresponding drill-down charts that detail daily data for Grade of Service; page faults; and CPU, memory, and swap utilization for the baseline period. It shows summaries of the filesystems that are forecasted to exceed 90% of the space used on the filesystem in the next 90 days for overutilized and less then 30% of the space used on the filesystem in the next 90 days for underutilized.

The Capacity Planning--Filesystems report comprises the following components: u The Overutilized System Filesystem summary table shows the filesystems that are projected to be overutilized within the next 90-days. They are ranked in descending order by the 90-day projected filesystem utilization value. The filesystems using the most projected space within the next 90 days are shown.

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ReportPack Guide

All calculations are based on 95th percentile utilization values and are displayed as percentages in this table.

Double-click on a system in this table to update the following components with performance data for the selection: u

The Grade of Service stacked bar chart shows GOS scores for CPU, memory, and swap utilization, and queue length over the baseline period for the selected system. See

Table 12-7 for a description of the GOS

weighting factors.

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u The Filesystem Utilization line graph shows the average filesystem utilization over each day of the baseline period for the selected system.

u The CPU Utilization line graph shows the average CPU utilization over each day of the baseline period for the selected system.

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u The Memory Utilization line graph shows the average memory utilization over each day of the baseline period for the selected system.

u

The Swap Utilization line graph shows the average swap utilization over each day of the baseline period for the selected system.

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u The Page Faults bar chart shows the number of page faults for each day of the baseline period for the selected system.

u The Underutilized System Filesystem summary table shows the systems that are projected to be the least utilized within the next 90 days. It is ranked in ascending sequence by the 90-day projected filesystem utilization value. All calculations are based on 95th percentile utilization values and are displayed as percentages in this table. Underutilized means that the system is furthest from reaching the filesystem utilization thresholds (30%) defined.

12-22

Double-click on a system in this table to update the following components with performance data for the selection: u u

The Grade of Service stacked bar chart shows GOS scores for queue length, and CPU, memory, and swap utilization over the baseline period for the selected system. See

Table 12-7 for a description of GOS

weighting factors.

The Filesystem Utilization line graph shows the average filesystem utilization over each day of the baseline period for the selected system.

Report Descriptions

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u u u u

The CPU Utilization line graph shows the average CPU utilization over each day of the baseline period for the selected system.

The Memory Utilization line graph shows the average memory utilization over each day of the baseline period for the selected system.

The Swap Utilization line graph shows the average swap utilization over each day of the baseline period for the selected system.

The Page Faults bar chart shows the number of page faults for each day of the baseline period for the selected system.

Capacity Planning--Memory Report

The Capacity Planning--Memory report shows the most overutilized and underutilized systems that are within 90 days of reaching a memory utilization threshold. It allows the CIO and network manager to estimate utilization levels in 90 days. You can double-click on any interface in the Overutilized Systems or Underutilized Systems summary tables to display corresponding drill down charts that detail daily data for Grade of Service; page faults; and CPU, memory, and swap utilization for the baseline period. It shows summaries of the systems that are forecasted to exceed

100% of the memory used on the system in the next 90 days for overutilized and less then 30% of the memory used on the system in the next 90 days for underutilized.

Note: The charts for the Capacity Planning--Memory report are identical to the charts for the Capacity Planning--Filesystems report. For chart illustrations, see

“Capacity Planning--Filesystems Report” on page 12-18

.

The Capacity Planning--Memory report comprises the following components:

The Overutilized System Memory summary table shows the computer systems that are projected to be overutilized within the next 90-days ranked in descending order by the 90-day projected memory utilization value. All calculations are based on 95th percentile utilization values and are displayed as percentages in this table.

Table 12-6

describes how memory utilization is computed.

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Double-click on a system in this table to update the following components with performance data for the selection: u The Grade of Service stacked bar chart shows GOS scores for CPU, memory, and swap utilization, and queue length over the baseline period for the selected system. See

Table 12-7 for a description of the GOS

weighting factors.

u u

The Memory Utilization line graph shows the average memory utilization over each day of the baseline period for the selected system.

The CPU Utilization line graph shows the average CPU utilization over each day of the baseline period for the selected system.

u u

The Filesystem Utilization line graph shows the average filesystem utilization over each day of the baseline period for the selected system.

The Swap Utilization line graph shows the average swap utilization over each day of the baseline period for the selected system.

u The Page Faults bar chart shows the number of page faults for each day of the baseline period for the selected system.

u The Underutilized System Memory summary table shows the systems that are projected to be the least utilized within the next 90-days ranked in ascending sequence by the 90-day projected memory utilization value. All calculations are based on 95th percentile utilization values and are displayed as percentages in this table. Underutilized means that the system is furthest from reaching the utilization thresholds (30%) defined.

Double-click on a system in this table to update the following components with performance data for the selection: u The Grade of Service stacked bar chart shows GOS scores for queue length, and CPU, memory, and swap utilization over the baseline period for the selected system. See

Table 12-7 for a description of GOS

weighting factors.

u u

The Memory Utilization line graph shows the average memory utilization over each day of the baseline period for the selected system.

The CPU Utilization line graph shows the average CPU utilization over each day of the baseline period for the selected system.

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u u u

The Filesystem Utilization line graph shows the average filesystem utilization over each day of the baseline period for the selected system.

The Swap Utilization line graph shows the average swap utilization over each day of the baseline period for the selected system.

The Page Faults bar chart shows the number of page faults for each day of the baseline period for the selected system.

Hot Spots Report

The Hot Spots report identifies specific areas of concern where threshold values have been exceeded. The top ten offenders, ranked by total number of exceptions, are presented in a summary table to assist the network management team in analyzing the problems. Each exception is automatically hot-linked to multiple drill down charts including grade of service, CPU utilization, memory utilization, swap capacity, and number of swaps. An exception detail table reveals the times and offending levels for each exception.

The Hot Spots report comprises the following components: u The Problem Summary for the Day summary table displays the top ten systems in descending order by total number of exceptions (CPU + memory + total number of swaps + paging +page fault exceptions) for the report day. An exception occurs when an interface exceeds its defined CPU utilization (50%), memory utilization (80%), total number of swaps (>10), total number of pages

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(>30,000), or total number of page faults (>100,000) threshold in any sample taken during the report day.

Double-click on any system listed in the table to update the following components with performance data for the selection: u

The Grade of Service stacked bar chart shows weighted values for memory, swap, and CPU utilization, and queue length for the selected system over each hour on the report day.

Table 12-7

gives the GOS weighting factors.

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u The CPU Utilization line graph shows the percentage of CPU utilization for each hour of the report day for the specified system. u The Memory Utilization line graph shows the average percentage of memory utilization for each hour of the report day for the specified system.

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u The Page Faults bar chart shows the number of page faults for each hour of the report day for the specified system. u The Swap Capacity line graph shows the average percentage of swap capacity available for each hour of the report day for the specified system.

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u The Total Swaps bar chart shows the total swaps for each hour of the report day for the specified system. u The Exception Details table shows the time the sample was taken for each

CPU and memory utilization, page fault, paging, and swapping exceptions and the values for the offending conditions.

Table 12-6 describes how

each metric is calculated.

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Top Ten Report

The Top Ten report lets the network manager know at-a-glance which systems produce the greatest throughput and exhibit the poorest health. The Top Ten report identifies the top ten systems with highest ranked metric values. The top ten elements, ranked by total volume and grade of service are listed by highest rank as well as highest change of rank. In addition to the ranks of the elements, the volume and utilization values are displayed for reference.

The Top Ten report comprises the following components: u The Systems with Highest Volume summary table ranks the selected systems in ascending sequence by volume rank for the day.

12-30

u The Systems with Greatest Change in Volume summary table ranks the selected systems in ascending sequence by change in volume rank from the

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previous day. A large change in rank identifies a volatile resource, and you should investigate the reasons for the high change in volume.

u The Systems with Highest Grade of Service Scores summary table ranks the selected systems in ascending sequence by grade of service rank. It shows the grade of service score, grade of service rank, previous rank, daily averages for queue length, and CPU, memory, and swap utilization for the top ten device and element pairs.

u The Systems with the Greatest Change in Grade of Service Scores summary table ranks the selected systems in ascending sequence by change in grade of service scores from the previous day. A large change in rank identifies

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a volatile resource, and you should investigate the reasons for the high change in volume.

Service Level Management Report

The Service Level Management report lets CIOs, CFOs, network managers, and customers know if their systems are meeting contracted service levels for availability and response times by reporting system availability across the enterprise over time and for individual Systems for the day. It reports the ten systems with lowest availability for the day and the ten systems with the highest network response times. The

System Service Level Management report provides drilldowns for daily availability and daily and hourly response times for these elements.

Note: For an in-depth analysis of how to interpret the System Service Level

Management report and for chart illustrations, see

“Service Level

Management Report” on page 3-41

.

The Service Level Management report comprises the following components: u The Availability list shows the systems with the lowest availability for the report day.

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Double-click on a system in this list to update the following component with performance data for the selected system: u The Daily Availability line graph shows the systems with the lowest availability for the report day compared to the service level for the baseline period.

u The Hourly Availability line graph shows the systems with the lowest availability for each hour of the report day.

u The Response Time list shows the systems with the highest response time for the report day.

Double-click on a system in this list to update the following component with performance data for the selected system: u The Daily Response Time line graph shows the daily response time for the selected System for each sample over the report period (42 days). u The Hourly Response Time line graph shows the response time for the selected system for each sample for the preceding day.

Data Source

Source data for the System ReportPack is collected from the Empire Technology’s

SystemEDGE product. The data comes from four tables in the Empire MIB and one

MIBlet from the MIB-II MIB. See the TREND User’s Guide for more information about MIBlets.

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Table 12-1

lists the variables from the kernelperf table in the empire.mib file.

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable

cpu1Min

OID String

1.3.6.1.4.1.546.1.1.7.8.1

The percentage of time over the last minute the CPU was not idle. The agent continuously samples the CPU and updates this variable. On multiprocessor machines, this object represents the value for the first CPU only.

The Host Resources MIB hrProcessorTable breaks out the CPU load on a per-processor basis. This value is meaningless until at least two samples have been taken. On NT systems, this value is the average over all CPUs.

cpu5Min 1.3.6.1.4.1.546.1.1.7.8.2

The percentage of time over the last 5 minutes the CPU was not idle. The agent continuously samples the CPU and updates this variable. On multiprocessor machines, this object represents the value for the first CPU only.

The Host Resources MIB hrProcessorTable breaks out the CPU load on a per-processor basis. This value is meaningless until at least two samples have been taken. On NT systems, this value is the average over all CPUs.

cpu15Min 1.3.6.1.4.1.546.1.1.7.8.3

The percentage of time over the last 15 minutes the CPU was not idle. The agent continuously samples the CPU and updates this variable. On multiprocessor machines, this object represents the value for the first CPU only.

The Host Resources MIB hrProcessorTable breaks out the CPU load on a per-processor basis. This value is meaningless until at least two samples have been taken. On NT systems, this value is the average over all CPUs.

runQlen

(1 of 9)

1.3.6.1.4.1.546.1.1.7.8.4

12-34 Data Source

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Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The length of the scheduler’s run queue sampled over a fixed period of time. The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. The system’s load average is computed from the value of runQLen; the load average is defined as the average runQLen value over some interval.

diskWaitNum 1.3.6.1.4.1.546.1.1.7.8.5

The number of jobs that are waiting on disk I/O sampled over a fixed period of time. The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. A large value may indicate an overloaded system although larger values may be observed on file server systems.

pageWaitNum 1.3.6.1.4.1.546.1.1.7.8.6

The number of jobs that are waiting on page I/O sampled over a fixed period of time. The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. A large value may indicate the system does not have enough memory for the current load.

swapActive 1.3.6.1.4.1.546.1.1.7.8.7

The number of jobs that are active yet swapped out of memory, sampled over a fixed period of time. The sampling interval is system dependent. In

SunOS, the kernel updates this parameter once every 5 seconds. A high value for this object may indicate that system memory is not sufficient for the current load.

sleepActive

(2 of 9)

1.3.6.1.4.1.546.1.1.7.8.8

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12 System ReportPack

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The number of jobs that are active yet sleeping in core, sampled over a fixed period of time. The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. A process is active yet sleeping in core when it is not running and not swapped out to secondary storage (swap).

memInUse 1.3.6.1.4.1.546.1.1.7.8.9

The total real KBytes of memory in use sampled over a fixed period of time. The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. Comparing memInUse to memory (in the Empire ’system’ group) can help indicate if a system has sufficient memory for its current load.

activeMem 1.3.6.1.4.1.546.1.1.7.8.10

The total active real memory (KBytes) sampled over a fixed period of time.

The sampling interval is system dependent. In SunOS, the kernel updates this parameter once every 5 seconds. Memory is active when it is actually being used by a process running in memory. This value should be less than or equal to memInUse. A high value may indicate a system with insufficient memory.

numProcs 1.3.6.1.4.1.546.1.1.7.8.11

The number of processes table slots currently allocated and in use. This number equals the number of currently running processes on the system. A high value may indicate an overloaded system although higher values should be expected on servers and systems shared by many users.

(3 of 9)

12-36 Data Source

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ReportPack Guide

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable

numOpenFiles

OID String

1.3.6.1.4.1.546.1.1.7.8.12

The system-wide total number of open files.

swapInUse 1.3.6.1.4.1.546.1.1.7.8.13

The amount of swap space (KBytes) currently in use by the system. Swap space is used when memory is in short supply. Typically, entire processes are swapped out to secondary storage. Comparing this value to totalSwap

(in Empire’s kernelConfig group) can help indicate if additional swap space is needed.

numSwitches 1.3.6.1.4.1.546.1.1.7.8.14

The total number of context switches that have occurred since the kernel was last initialized. A context switch occurs each time a process gives up the CPU and another takes its place. This counter reflects the level of system activity; a high rate of context switching is indicative of the system load.

numTraps 1.3.6.1.4.1.546.1.1.7.8.15

The total number of traps switching a process from user to kernel mode that have occurred since the kernel was last initialized. Traps are hardware exceptions that occur and are usually caused by the currently running process. Example traps include those for incorrect arithmetic operations, segmentation violations or page faults. An excessive trap rate can indicate a faulty program, excessive system loading, or some other abnormality.

numSyscalls

(4 of 9)

1.3.6.1.4.1.546.1.1.7.8.16

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12 System ReportPack

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The total number of system calls that have occurred since the kernel was last initialized. System calls occur when a process calls a function that must execute in kernel or privileged mode; it is a indicator of the system load and may be higher on servers or machines shared by many users.

numInterrupts 1.3.6.1.4.1.546.1.1.7.8.17

The total number of device interrupts that have occurred since the kernel was last initialized. Devices and peripherals interrupt the operating system when they require the attention of the system. An excessive rate of interrupts can indicate a heavily loaded machine; servers and machines shared by many users will typically have a higher rate though.

numPageSwapIns 1.3.6.1.4.1.546.1.1.7.8.18

The total number of pages that have been swapped in since the kernel was last initialized. Page swapping occurs when a process is swapped to and from secondary storage. A high rate of page swap activity can indicate an overloaded system.

numPageSwapOuts 1.3.6.1.4.1.546.1.1.7.8.19

The total number of pages that have been swapped out since the kernel was last initialized. Page swapping occurs when a process is swapped to and from secondary storage. A high rate of page swap activity can indicate an overloaded system.

numSwapIns

(5 of 9)

1.3.6.1.4.1.546.1.1.7.8.20

12-38 Data Source

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Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The total number of processes that have been swapped in since the kernel was last initialized. Processes are swapped to and from secondary storage when memory is in short supply. A high rate may indicate an overloaded system.

numSwapOuts 1.3.6.1.4.1.546.1.1.7.8.21

The total number of processes that have been swapped out since the kernel was last initialized. Processes are swapped to and from secondary storage when memory is in short supply. A high rate may indicate an overloaded system.

numPageIns 1.3.6.1.4.1.546.1.1.7.8.22

The total number of pages that have been paged in since the kernel was last initialized. Page-in is an operation performed by the virtual memory system in which the contents of a page are read from secondary storage. A high rate of change may indicate an overloaded system.

numPageOuts 1.3.6.1.4.1.546.1.1.7.8.23

The total number of pages that have been paged out since the kernel was last initialized. Page-out is an operation performed by the virtual memory system in which the contents of a page are written to secondary storage. A high rate of change may indicate an overloaded system.

numPageReclaims

(6 of 9)

1.3.6.1.4.1.546.1.1.7.8.24

12-39

12 System ReportPack

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The total pages that have been reclaimed from the freelist since the kernel was last initialized. Memory pages are stored on a free-list when not in use.

If a page has been acquired from the free-list, it has been reclaimed. A high rate of changed indicates an active system which is not generally considered to be overloaded.

numPageFaults 1.3.6.1.4.1.546.1.1.7.8.25

The total number of page faults that have occurred since the kernel was last initialized. A page fault occurs when a running process attempts to access a virtual memory page that is not currently in physical memory resulting in a hardware page fault. A high rage of page faults may indicate an overloaded system or one with insufficient memory.

loadAverage1Min 1.3.6.1.4.1.546.1.1.7.8.26

The load average over the last 1 minute. The load average represents the average number of jobs in the run queue over the specified time range. The value reported is the load average multiplied by 100. For example, the value 50 represents a load average of 0.50.

loadAverage5Min 1.3.6.1.4.1.546.1.1.7.8.27

The load average over the last 5 minutes. The load average represents the average number of jobs in the run queue over the specified time range. The value reported is the load average multiplied by 100. For example, the value 50 represents a load average of 0.50.

loadAverage15Min

(7 of 9)

1.3.6.1.4.1.546.1.1.7.8.28

12-40 Data Source

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Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The load average over the last 15 minutes. The load average represents the average number of jobs in the run queue over the specified time range. The value reported is the load average multiplied by 100. For example, the value 50 represents a load average of 0.50.

totalSwapSpace 1.3.6.1.4.1.546.1.1.7.8.29

Total system swap space in KBytes. This object is identical to the kernelConfig.totalSwap(12) object and is repeated here for the convenience of management stations which cannot simultaneously poll groups of objects in different branches of the MIB.

swapCapacity 1.3.6.1.4.1.546.1.1.7.8.30

The percentage of the system’s total swap in use. The value of this object can be computed by dividing swapInUse(13) by totalSwapSpace(29) and multiplying by 100. It is included here for convenient polling, monitoring, and history sampling. This object is an aggregate value over all the swap partitions and areas.

memCapacity 1.3.6.1.4.1.546.1.1.7.8.31

The percentage of the system’s memory in use. The value of this object can be approximated by dividing activeMem (10) by memory (system.3) and converting to a percentage. Because virtual memory allows systems to operate with a higher memCapacity value, this value alone should not be used to judge the amount of the system load. Managers should also monitor swapCapacity.

memInUseCapacity

(8 of 9)

1.3.6.1.4.1.546.1.1.7.8.32

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12 System ReportPack

Table 12-1: System Variables Polled from Empire kernelperf Table

Variable OID String

The percentage of the system’s memory in use. The value of this object can be approximated by dividing memInUse (9) by memory (system.3) and converting to a percentage. Because virtual memory allows systems to operate with a higher memCapacity value, this value alone should not be used to judge the amount of the system load. Managers should also monitor swapCapacity.

(9 of 9)

The MIB II server_volume table is a miblet of the MIB II ifEntry table. Table 12-2

lists the variables.

Table 12-2: System Variables Polled from MIB II Server Volume Table

Variable

ifSpeed

OID String

1.3.6.1.2.1.2.2.1.5

An estimate of the interface’s current bandwidth in bits per second. For interfaces that do not vary in bandwidth or for those where no accurate estimation can be made, this object should contain the nominal bandwidth.

ifInOctets 1.3.6.1.2.1.2.2.1.10

The total number of octets received on the interface, including framing characters.

ifOutOctets

(1 of 2)

1.3.6.1.2.1.2.2.1.16

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Table 12-2: System Variables Polled from MIB II Server Volume Table

Variable OID String

The total number of octets transmitted out of the interface, including framing characters.

(2 of 2)

Table 12-3

lists the variables from the cpuStatsEntry table in the empire.mib file.

Table 12-3: System Variables Polled from Empire cpuStatsEntry Table

Variable

cpuStatsIndex

OID String

1.3.6.1.4.1.546.13.1.1.1

An index that uniquely identifies an entry in the cpuStatsTable.

cpuStatsDescr 1.3.6.1.4.1.546.13.1.1.2

The type of CPU for which statistics are reported. On Solaris 2.x, this description also includes the CPU’s clock speed.

cpuStatsIdle 1.3.6.1.4.1.546.13.1.1.3

The total number of ’ticks’ spent by this CPU in Idle mode. This variable is not supported by NT. This value may wrap a 32-bit counter.

cpuStatsUser 1.3.6.1.4.1.546.13.1.1.4

The total number of ’ticks’ spent by this CPU in User mode. This value may wrap a 32-bit counter.

(1 of 3)

Data Source 12-43

12 System ReportPack

Table 12-3: System Variables Polled from Empire cpuStatsEntry Table

Variable

cpuStatsSys

OID String

1.3.6.1.4.1.546.13.1.1.5

The total number of ’ticks’ spent by this CPU in Kernel or system mode.

This value may wrap a 32-bit counter.

cpuStatsWait 1.3.6.1.4.1.546.13.1.1.6

The total number of ’ticks’ spent by this CPU in Wait mode. Wait mode is that time spent waiting on I/O or swap. It may wrap a 32-bit counter.

cpuStatsLastUpdate 1.3.6.1.4.1.546.13.1.1.7

The time (based on sysUpTime) that the counters for this CPU were last updated. Because these values are cached periodically by the agent, the time of last update is important for determining the interval over which

CPU mode percentages are calculated.

cpuStatsIdlePercent 1.3.6.1.4.1.546.13.1.1.8

The percentage of time (over the sample period) the system’s CPU was idle.

cpuStatsUserPercent 1.3.6.1.4.1.546.13.1.1.9

The percentage of time (over the sample period) the system’s CPU was executing in user mode.

cpuStatsSysPercent

(2 of 3)

1.3.6.1.4.1.546.13.1.1.10

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Table 12-3: System Variables Polled from Empire cpuStatsEntry Table

Variable OID String

The percentage of time (over the sample period) that the system’s CPU was executing the kernel or operating system.

cpuStatsWaitPercent 1.3.6.1.4.1.546.13.1.1.11

The percentage of time (over the sample period) the system’s CPU was waiting for I/O. This object may not be supported by the underlying operating system.

(3 of 3)

Table 12-4

lists the variables from the diskStatsEntry table in the empire.mib file.

Table 12-4: System Variables Polled from Empire diskStatsEntry Table

Variable

diskStatsIndex

OID String

1.3.6.1.4.1.546.12.1.1.1

An index that uniquely identifies an entry in the diskStatsTable.

diskStatsQueueLength 1.3.6.1.4.1.546.12.1.1.2

The average number of operations waiting in the disk’s service queue over the last measurement period.

diskStatsServiceTime

(1 of 3)

1.3.6.1.4.1.546.12.1.1.3

Data Source 12-45

12 System ReportPack

Table 12-4: System Variables Polled from Empire diskStatsEntry Table

Variable OID String

The average service time in milliseconds for operations served on this disk over the last measurement period. This could be expressed as: disk-busytime / number-of-transfers.

diskStatsUtilization 1.3.6.1.4.1.546.12.1.1.4

The utilization rate (percentage utilization) for this disk over the last measurement period. This could also be expressed as: (disk-busy-time / elapsed-time) * 100.

diskStatsKBytesTransferred 1.3.6.1.4.1.546.12.1.1.5

The number of KBytes transferred to/from this disk.

diskStatstransfers 1.3.6.1.4.1.546.12.1.1.6

The number of transfer operations to/from this disk.

disksStatsReads 1.3.6.1.4.1.546.12.1.1.7

The number of read operations from this disk.

diskStatsWrites

The number of write operations to this disk.

1.3.6.1.4.1.546.12.1.1.8

diskStatsHostmibDevTableIndexx

(2 of 3)

1.3.6.1.4.1.546.12.1.1.9

12-46 Data Source

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Table 12-4: System Variables Polled from Empire diskStatsEntry Table

Variable OID String

The index of this disk device in the device table of the Host Resources

MIB.

diskStatsLastUpdate 1.3.6.1.4.1.546.12.1.1.10

The time in SNMP Time Ticks of the last update of this diskStatsTable entry.

(3 of 3)

Table 12-5

lists the variables from the devTableEntry table in the empire.mib file.

Table 12-5: System Variables Polled from Empire devTableEntry Table

Variable

devIndex

OID String

1.3.6.1.4.1.546.1.1.1.7.1.1

This object indicates the row instance. The instance is derived from the index number from the mounted file systems file.

devDevice 1.3.6.1.4.1.546.1.1.1.7.1.2

The device name (e.g. /dev/sd0a) corresponding to the mounted file system.

For example, the ’/’ file system is commonly mounted from the device ’/dev/ sd0a’. For network file systems, the value corresponds to the remote host and remote file system name (e.g. emptech:/usr/local).

devMntPt

(1 of 4)

1.3.6.1.4.1.546.1.1.1.7.1.3

Data Source 12-47

12 System ReportPack

Table 12-5: System Variables Polled from Empire devTableEntry Table

Variable OID String

The mount point or path name in the local file system where the device is mounted (e.g. /home).

devBsize 1.3.6.1.4.1.546.1.1.1.7.1.4

The block size of the mounted device in bytes. File systems and disk devices generally allocate data in fixed size ’blocks’ generally referred to as the block size of the device. Common block sizes are 1024 (1K) and 2048

(2K) bytes.

devTblks 1.3.6.1.4.1.546.1.1.1.7.1.5

The total number of blocks contained in the mounted device.

devFblks 1.3.6.1.4.1.546.1.1.1.7.1.6

The total number of free or unallocated blocks in the mounted device.

devTfiles 1.3.6.1.4.1.546.1.1.1.7.1.7

Each disk device and file system allocates a fixed, maximum number of files that can be written to the device. The value of this object indicates the maximum number of files that can be written to this device.

devFfiles 1.3.6.1.4.1.546.1.1.1.7.1.8

The number of free or unallocated files that can be created on this device.

devMaxNameLen

(2 of 4)

1.3.6.1.4.1.546.1.1.1.7.1.9

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Table 12-5: System Variables Polled from Empire devTableEntry Table

Variable OID String

The maximum file name length that this mounted device supports. If no fixed limit exists, 0 is returned.

devType 1.3.6.1.4.1.546.1.1.1.7.1.10

The type of the mounted device. If this underlying device does not support feature, 0 is returned.

devFsid 1.3.6.1.4.1.546.1.1.1.7.1.11

The (possibly unique) file system ID of the mounted device. V.4 systems support its uniqueness while SunOS does not. For devices or operating systems not supporting this object, the object instance identifier is returned instead.

devFstr 1.3.6.1.4.1.546.1.1.1.7.1.12

Some devices support a description string. If supported by the underlying device and operating system, that device specific description string is returned. If not supported, the string ’Not supported’ is returned. An example description string may be ’User home directories’.

devUnmount 1.3.6.1.4.1.546.1.1.1.7.1.13

Writing a delete(1) to this object causes the agent to unmount this device and remove its entry from the mounted file system table. Writing any other value to this object will cause no action to be taken by the agent.

devCapacity

(3 of 4)

1.3.6.1.4.1.546.1.1.1.7.1.14

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Table 12-5: System Variables Polled from Empire devTableEntry Table

Variable OID String

The percentage of the device’s total capacity in use.

(4 of 4)

Basic Metric Calculations

The performance metrics used in the System reports are based on the calculations listed in

Table 12-6 .

Table 12-6: System Metrics

Metric

Memory Utilization

Total Swaps

Volume

Computed As ...

((activemem/meminuse)*100) numswapins+numswapouts inoctets + outoctets

12-50 Basic Metric Calculations

ReportPack Guide

Grade of Service Calculation

Table 12-7

lists how the metrics are weighted in the System Grade of Service (GOS) charts.

Table 12-7: System GOS Calculations

GOS Calculation

CPU

Utilization

GOS weight factor 25%

GOS score 1 (Excellent) 0-24%

GOS score 2 (Good) 25-49%

GOS score 4 (Warning) 50-74%

GOS score 5 (Critical) 75-100%

Memory

Utilization

25%

0-24%

25-49%

50-74%

75-100%

Swap

Utilization

25%

0-24%

25-49%

50-74%

75-100%

Queue

Length

25%

0-1

2 < 3

3-4

5 or more

For more information about the Grade of Service metric, see

Table 2-2 on page 2-6 .

For more information about Grade of Service as it applies to each type of report, see

“Analyzing TREND Reports” on page 3-1

.

Grade of Service Calculation 12-51

12 System ReportPack

12-52

Now

A Property File Formats

This appendix describes the property file formats for the following ReportPacks: u LAN/WAN Connectivity u Frame Relay u Router u Cisco Router u Bay Router

Note: The Cisco and Bay Router ReportPacks use the same property file formats as the Router ReportPack. Ensure that you have the Router

ReportPack installed before you use the Cisco or Bay Router

ReportPacks.

You generate or create property files when you use the property export feature. An example property file is provided for each ReportPack. It is located in the following directory:

A-1

A Property File Formats

{DPIPE_HOME}/packages/<ReportPack>/<ReportPack>.ap/

PropertyData/Archive

When you create your own property files, ensure you adhere to the formats specified for each ReportPack. For more information about the property import feature, see

“Using the Property Import Feature” on page 1-14 .

Note: Do not change the dsi_target_name or dsi_table_key columns if you used the property export feature to create the data files. If you are creating this file manually, you will need to provide them.

LAN/WAN Connectivity ReportPack

Table A-1 lists the property file formats for the LAN/WAN Connectivity

ReportPack.

Table A-1: LAN/WAN Connectivity ReportPack Property File Formats

Column Name

dsi_target_name dsi_table_key

IfSpeed cust_id

Function Value Type

Device name, which is the name you use to poll the device.

varchar (64) varchar (128) The device index, which is the ifindex value for the interface.

The interface speed in bits/second. The ReportPack requires this value.

Unique integer value for each customer.

float integer

A-2 LAN/WAN Connectivity ReportPack

ReportPack Guide

Table A-1: LAN/WAN Connectivity ReportPack Property File Formats

Column Name

customer_name region_id region_name dsi_descr

Function Value Type

Customer name associated with cust_id.

Unique integer value for each region.

Region name associated with region_id value.

A description of the interface.

varchar (128) integer varchar (128) varchar (128)

Frame Relay ReportPack

Table A-2 lists the property file formats for the Frame Relay ReportPack.

Table A-2: Frame Relay ReportPack Property File Formats

Column Name

dsi_target_name dsi_table_key port_speed

Function Value Type

Device name, which is the name you use to poll the device.

The device index, which is the ifindex value of the interface and the DLCI value of the PVC concatenated and separated by a period, for example, 3.234.

The port speed in bits/second.

The ReportPack requires this value.

varchar (64) varchar (128) float

Frame Relay ReportPack A-3

A Property File Formats

Table A-2: Frame Relay ReportPack Property File Formats

Column Name

pvc_cir cust_id customer_name region_id region_name dsi_descr

Function

The PVC’s Committed Information Rate in bits/second. The

ReportPack requires this value.

Unique integer value for each customer.

Customer name associated with cust_id.

Unique integer value for each region.

Region name associated with region_id value.

A description of the PVC.

Value Type

float integer varchar (128) integer varchar (128) varchar (128)

Router ReportPack

Table A-3 lists the property file formats for the Router ReportPack.

Table A-3: Router ReportPack Property File Formats

Column Name

dsi_target_name dsi_table_key

Function Value Type

Device name, which is the name you use to poll the device.

The device index, which is 0.

varchar (64) varchar (128)

A-4 Router ReportPack

ReportPack Guide

Column Name

cust_id customer_name region_id dsi_descr

Table A-3: Router ReportPack Property File Formats

region_name

Function

Unique integer value for each customer.

Customer name associated with cust_id.

Unique integer value for each region.

Region name associated with region_id value.

A description of the router.

Value Type

integer varchar (128) integer varchar (128) varchar (128)

Router ReportPack A-5

A Property File Formats

A-6

Index

A

Availability

definition of 2-7

B

Baseline

definition of 2-10

Bay Router ReportPack

data source variables 7-26

dependencies 1-2

description of 7-1

Grade of Service

calculation for 7-30

installing 1-2

metrics for 7-28

report descriptions 7-1

Capacity Planning 7-14

Executive Summary 7-2

Forecast 7-6

Hot Spots 7-18

Near Real Time--QuickView

7-13

Near Real Time--Snapshot 7-13

QuickView/Snapshot 7-9

Service Level Management 7-23

Top Ten 3-17, 7-21

report descriptionsTop Ten 3-18

C

Capacity Planning report

description of 2-5

for Bay Router ReportPack 7-14

for Cisco Router ReportPack 8-19

for Frame Relay ReportPack 4-12

for LAN ReportPack 5-16 for WAN ReportPack 3-13, 5-16

Capacity Planning--Filesystems report

for System ReportPack 12-18

Capacity Planning--Memory report

for System ReportPack 12-23

Index-

1

Index

Cisco Router ReportPack

data source variables 8-30

dependencies 1-2

description of 8-1

Grade of Service

calculation for 8-36

installing 1-2

metrics for 8-34

report descriptions 8-2

Capacity Planning 8-19

Executive Summary 8-2

Forecast 8-6

Hot Spots 3-32, 8-23

Near Real Time--QuickView

8-15

Near Real Time--Snapshot 8-15

QuickView 8-10

Service Level Management 8-26

Snapshot 8-10

Top Ten 8-25

Congestion

definition of 2-7

D

data

displaying by customer 1-20

E

elements

selecting for snapshot report 1-27

Executive Summary report

description of 2-4

for Bay Router ReportPack 7-2

for Cisco Router ReportPack 8-2

for Frame Relay ReportPack 4-2

for LAN ReportPack 3-2, 5-2

for Router ReportPack 6-2

for System ReportPack 12-2

for WAN ReportPack 5-2

F

Forecast report

description of 2-4

for Bay Router ReportPack 7-6

for Cisco Router ReportPack 8-6

for Frame Relay ReportPack 3-7, 4-6

for LAN ReportPack 5-3

for Router ReportPack 6-5

for WAN ReportPack 5-3

Forecast--Filesystems report

for System ReportPack 12-4

Forecasting

definition of 2-8

Forecast--Memory report

for System ReportPack 12-8

Frame Relay ReportPack

data source variables 4-25

dependencies 1-2

description of 4-1

Grade of Service

calculation for 4-28

installing 1-2

metric for 4-26

report descriptions 4-2

Capacity Planning 4-12

Executive Summary 4-2

Forecast 3-7, 4-6

Hot Spots 4-15

Near Real Time--QuickView

3-27, 4-9

Near Real Time--Snapshot 3-27,

4-9

QuickView 3-20, 4-7

Snapshot 3-20, 4-7

Top Ten 4-18

Index

-2

ReportPack Guide

I

Frequency distribution

definition of 2-8

sample calculation of 2-14

G

Ganymede Pegasus ReportPack

installing 1-2

GOS. See Grade of Service

Grade of Service 2-7 definition of 2-7

H

Hot Spots report

description of 2-4

for Bay Router ReportPack 7-18

for Cisco Router ReportPack 3-32,

8-23

for Frame Relay ReportPack 4-15

for LAN ReportPack 5-17

for RMON2 ReportPack 10-2

for Router ReportPack 6-11

for System ReportPack 12-25

for WAN ReportPack 5-17

L

LAN ReportPack

data source variables 5-27

dependencies 1-2

description of 5-1

Grade of Service

calculation for 5-36

installing 1-2

metrics for 5-31

report descriptions 5-2

Capacity Planning 5-16

Executive Summary 3-2, 5-2

Forecast 5-3

Hot Spots 5-17

QuickView/Snapshot 5-6

Service Level Management 5-23

Top Ten 5-21

Latency

definition of 2-7

Installing

ReportPacks 1-2–1-14

installing

ReportPacks data

displaying by customer 1-20

dependencies 1-2

M

metrics 2-6

availability 2-7

baseline 2-10

congestion 2-7

days-to-threshold forecast 2-8

calculation of 2-9

forecasting 2-8

forecasts

calculation of 2-9

frequency distribution 2-8, 2-14

grade of service 2-7 latency 2-7

ranking 2-13

throughput 2-6 utilization 2-6

volume 2-6

Index-

3

Index

Index

-4

N

Near Real Time QuickView report

for Bay Router ReportPack 7-13

for Cisco Router ReportPack 8-15

for Frame Relay ReportPack 3-27, 4-9

for System ReportPack 12-14

Near Real Time--QuickView report

for LAN ReportPack 5-13 for WAN ReportPack 5-13

Near Real Time--Snapshot report

for Bay Router ReportPack 7-13

for Cisco Router ReportPack 8-15

for Frame Relay ReportPack 3-27, 4-9

for LAN ReportPack 5-13, 5-15

for System ReportPack 12-14

for WAN ReportPack 5-13, 5-15

P

Property Import feature

using 1-14–1-24

property import feature

property file formats A-1–A-5

for A-3

for Bay Router A-4 for Cisco Router A-4

for LAN/WAN A-2

for Router A-4

Q

QuickView report

description of 2-5

for Bay Router ReportPack 7-9

for Cisco Router ReportPack 8-10

for Frame Relay ReportPack 3-20, 4-7

for LAN ReportPack 5-6

for RMON ReportPack 9-3

for RMON2 ReportPack 10-5

for Router ReportPack 6-8

for System ReportPack 12-9

for WAN ReportPack 5-6

R

Ranking

definition of 2-13

delta rank

definition of 2-13 ranking table 2-13

removing

ReportPacks 1-25–1-26

ReportPacks

administration of 1-1–1-28

dependencies of 1-27

directory structure of 1-4

installing 1-2–1-14

removing 1-25–1-26

unzipping sources for 1-3

reports

analyzing 3-1–3-47

Capacity Planning 3-13–3-17

Executive Summary 3-2–3-7

Forecast 3-7–3-12

Hot Spots 3-32–3-40

Top Ten 3-17–3-20

components of 2-3

data

Service Level Management 3-41–

3-47

displaying by customer 1-20

importing properties 1-14

metric classes for 2-6

snapshot

selecting targets/elements for

1-27

standard types of 2-4

Capacity Planning 2-5

Executive Summary 2-4

Forecast 2-4

Hot Spots 2-4

QuickView 2-5

ReportPack Guide

Service Level Management 2-5

Snapshot 2-5

Top Ten 2-5

RMON ReportPack

description of 9-1

installing 1-2

report descriptions 9-3

QuickView 9-3

RMON2 ReportPack

description of 10-1

installing 1-2

report descriptions 10-1

Hot Spots 10-2

QuickView 10-5

Snapshot 10-5

Top Ten 10-9

Router ReportPack

data source variables 6-21

dependencies 1-2

description of 6-1

installing 1-2

metrics for 6-27

report descriptions 6-2

Executive Summary 6-2

Forecast 6-5

Hot Spots 6-11

QuickView 6-8

Service Level Management 6-17

Snapshot 6-8

Top Ten 6-15

S

Service Level Management report

description of 2-5

for Cisco Router ReportPack 8-26

for Frame Relay ReportPack 4-20

for LAN ReportPack 5-23

for Router ReportPack 6-17

for System ReportPack 3-41, 12-32

for WAN ReportPack 5-23

Snapshot report

description of 2-5

for Bay Router ReportPack 7-9

for Cisco Router ReportPack 8-10

for Frame Relay ReportPack 3-20, 4-7

for LAN ReportPack 5-11

for RMON2 ReportPack 10-5

for Router ReportPack 6-8

for System ReportPack 12-13

for WAN ReportPack 5-11

snapshot report

selecting targets/elements for 1-27

System ReportPack 12-1

data source variables 12-33–12-50

Grade of Service

calculation for 12-51

installing 1-2

metrics for 12-50

report descriptions 12-1

Capacity Planning--Filesystems

12-18

Capacity Planning--Memory

12-23

Executive Summary 12-2

Forecast--Filesystems 12-4

Forecast--Memory 12-8

Hot Spots 12-25

Near Real Time--QuickView

12-14

Near Real Time--Snapshot 12-14

QuickView 12-9

Service Level Management 3-41,

12-32

Snapshot 12-13

Top Ten 12-30

Index-

5

Index

T

targets

selecting for snapshot report 1-27

Throughput

definition of 2-6

Top Ten report

description of 2-5

for Bay Router ReportPack 7-21

for Cisco Router ReportPack 8-25

for Frame Relay ReportPack 4-18

for LAN ReportPack 5-21

for RMON2 ReportPack 10-9

for Router ReportPack 6-15

for System ReportPack 12-30

for WAN ReportPack 5-21

TREND Database ReportPack 11-1

data source variables 11-6

installing 1-2

metrics for 11-11

report descriptions 11-1

Database Usage Summary 11-2

W

WAN ReportPack

data source variables 5-27

description of 5-1

Grade of Service

calculation for 5-36

installing 1-2

metrics for 5-33

report descriptions 5-2

Capacity Planning 3-13, 5-16

Executive Summary 5-2

Forecast 5-3

Hot Spots 5-17

QuickView/Snapshot 5-6

Service Level Management 5-23

Top Ten 5-21

U

uninstalling

ReportPacks 1-25

Utilization

definition of 2-6

V

Volume

definition of 2-6

Index

-6

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