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User's Manual Notices
Notice
This document shows how to use the AudioCodes 420HD IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at http://www.audiocodes.com/downloads .
© Copyright 2016 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: Feb-29-2016
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, Ipmedia, Mediant, MediaPack, What’s Inside
Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX,
VocaNOM and CloudBond 365 are trademarks or registered trademarks of AudioCodes Limited
All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at www.audiocodes.com/support .
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://www.audiocodes.com/downloads .
Version 2.2.8 9 420HD IP Phone
Related Documentation
Document Name
400HD Series IP Phone Release Notes
400HD Series IP Phone Administrator's Manual
420HD IP Phone Quick Guide
Document Revision Record
LTRT
11887
11888
11889
Version 2.2.2. May 2015.
Version 2.2.4. August 2015.
Version 2.2.8. February 2016.
Description
420HD IP Phone
User's Manual 10 Document #: LTRT-11889
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Table of contents
- 1 User’s Manual
- 3 Table of Contents
- 6 List of Figures
- 7 List of Tables
- 9 Notice
- 9 Trademarks
- 9 WEEE EU Directive
- 9 Customer Support
- 9 Abbreviations and Terminology
- 9 Documentation Feedback
- 10 Related Documentation
- 10 Document Revision Record
- 11 1 Introducing the 420HD IP Phone
- 11 1.1 About AudioCodes' Series of High Definition IP Phones
- 11 1.2 Complete Range of Phones
- 11 1.3 Cutting Edge Voice Quality & HD VoIP
- 13 2 Setting up the Phone
- 13 2.1 Unpacking
- 13 2.2 Device Description
- 13 2.2.1 Front View
- 15 2.2.2 Rear View
- 16 2.3 Cabling
- 17 2.4 Mounting the Phone
- 17 2.4.1 Mounting the Phone on a Desk
- 17 2.4.1.1 Routing the Handset Cable
- 18 2.4.2 Mounting the Phone on a Wall
- 19 3 Getting Started
- 19 3.1 LCD in Idle State
- 19 3.1 LCD in Ongoing Call State
- 20 3.2 Default Softkeys
- 22 3.3 Accessing Menus
- 23 3.4 Entering Numbers, Alphabetical Letters and Symbols
- 25 3.5 Displayed Messages
- 27 4 Customizing Your Phone
- 27 4.1 Selecting Language
- 28 4.2 Selecting Ring Tone
- 29 4.3 Enabling Call Waiting
- 30 4.4 Setting Date and Time
- 31 4.5 Changing LCD Contrast Level
- 32 4.6 Setting the LCD Backlight Timeout
- 33 4.7 Changing the Default Answer Device
- 33 4.8 Restarting the Phone
- 34 4.9 Adjusting Volume
- 34 4.9.1 Adjusting Ring Volume
- 34 4.9.2 Adjusting Tones Volume
- 35 4.9.3 Adjusting Handset Volume
- 35 4.9.4 Adjusting Speaker Volume
- 35 4.9.5 Adjusting Headset Volume
- 36 4.10 Defining Call Forwarding
- 37 4.11 Managing Your Personal Directory
- 37 4.11.1 Accessing the Directory
- 37 4.11.2 Adding Contacts to the Personal Directory
- 38 4.11.3 Editing a Contact
- 39 4.11.4 Deleting a Contact
- 39 4.11.5 Searching for a Contact
- 40 4.12 Configuring Keys
- 40 4.12.1 Configuring Function Keys [as Speed Dials]
- 41 4.12.1.1 Editing a Function Key Configured as a Speed Dial
- 41 4.12.1.2 Deleting a Function Key Configured as a Speed Dial
- 42 4.12.2 Softkeys
- 43 4.12.2.1 Programmable SoftKeys (PSKs)
- 43 4.12.2.2 Configuring Softkeys
- 45 4.12.3 Deleting a Configured Softkey
- 45 4.12.3.1 Configuring a Softkey as a Speed Dial
- 45 4.12.3.2 Configuring a Softkey as a Speed Dial + BLF
- 46 4.12.4 Configuring a Navigation Key Position Function
- 47 4.12.4.1 Removing a Configured Function
- 49 5 Performing Basic Operations
- 49 5.1 Using Audio Devices
- 49 5.2 Making Calls
- 50 5.2.1 Dialing
- 50 5.2.2 Redialing
- 51 5.2.3 Dialing a Missed Call
- 51 5.3 Answering Calls
- 52 5.4 Rejecting Incoming Calls
- 52 5.5 Silencing Incoming Calls
- 52 5.6 Ending an Established Call
- 52 5.7 Viewing Missed, Received and Dialed Calls
- 55 6 Performing Advanced Operations
- 55 6.1 Answering Waiting Calls
- 55 6.2 Placing Calls On Hold
- 55 6.3 Calling a Contact Listed in the Directory
- 56 6.4 Enabling Auto Redial
- 57 6.5 Pressing a Speed Dial Key to Make a Call
- 57 6.6 Transferring Calls
- 58 6.6.1 Performing an Attended Transfer
- 59 6.6.2 Performing a Semi-Attended Transfer
- 60 6.6.3 Performing a Blind Transfer
- 61 6.7 Hosting 3‐Way Conference Calls
- 61 6.7.1 Leaving a 3-Way Conference You Set up without Disconnecting the Others
- 61 6.8 Muting Calls
- 62 6.9 Activating Do Not Disturb
- 62 6.10 Retrieving Voice Mail Messages
- 63 6.11 Using Two Lines
- 63 6.11.1 Choosing an Extension Line
- 63 6.11.2 Making a Call on an Extension Line
- 64 6.11.3 Making Two Calls on a Line
- 64 6.11.4 Making Multiple Line Calls
- 64 6.11.5 Toggling Between Multiple-Line Calls
- 65 6.11.6 Toggling Between Calls on the Same Line
- 65 6.11.7 Answering Calls
- 65 6.11.8 Ending Calls
- 66 6.12 Logging into a Remote HTTP/S Server
- 67 7 Troubleshooting
- 69 A Specific Third-Party Features
- 69 A.1 BroadSoft
- 69 A.1.1 Monitored Lines Based on BroadSoft's BroadWorks BLF Service
- 70 A.1.2 Softkey Display and Command Menu Options
- 70 A.1.2.1 Presence Management
- 70 A.1.2.1.1 Logging in
- 71 A.1.2.2 Setting Unavailability Status
- 72 A.1.2.3 Setting Availability Status
- 72 A.1.2.4 Logging Out
- 72 A.1.3 Viewing Missed Calls
- 73 A.1.4 Configuring Do Not Disturb (DnD)
- 73 A.1.5 Configuring Automatic Forwarding
- 73 A.1.6 Configuring the 'Forward No Reply' Timeout as Number of Rings
- 74 A.1.7 Automatically Receiving an External Line
- 74 A.1.8 Viewing VOICEMAIL Indications Per Line
- 74 A.1.9 Listening in Capability for Call Center Supervisors
- 75 A.1.10 Recording an Agent's Welcome Greeting
- 76 A.2 Genesys' Contact Centers
- 76 A.2.1 Softkey Display and Command Menu Options
- 77 A.2.1.1 Using the Newer BroadSoft-Style ACD
- 77 A.2.1.1.1 Setting Unavailability Status
- 78 A.2.1.1.2 Setting Availability Status
- 78 A.2.2 Presence Management
- 78 A.2.3 Logging In
- 79 A.2.4 Setting Unavailability Status
- 79 A.2.5 Settings Availability Status
- 79 A.2.6 Logging Out
- 80 A.2.7 Configuring Do Not Disturb (DnD)
- 80 A.2.8 Configuring Automatic Forwarding
- 80 A.2.9 Listening in Capability for Call Center Supervisors
- 81 A.2.10 Recording an Agent's Welcome Greeting