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User's Manual 4. Customizing Your Phone
4 Customizing Your Phone
You can customize your phone for enhanced usability.
4.1 Selecting Language
The LCD supports multiple languages. English is the default but you can change it to another.
To change the default language:
1.
Access the
Languages screen (MENU key > Settings > Language).
2.
Navigate to the language you require.
3.
Press the
Select softkey.
4.
Press the Save softkey to apply your setting.
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4.2 Selecting Ring Tone
The phone provides a selection of ring tones that you can choose from to indicate incoming calls.
If line extensions are defined on your phone, you can assign a ring tone per line extension.
To select a ring tone:
1.
Access the Ring Tone screen (MENU key > Settings > Ring Tone).
2.
In the Ring Tone screen, select All Extensions, or select Extension 1 or Extension 2 (if extensions are configured).
3.
Navigate to a ring tone of your choice. A sample of each ring tone is played as you navigate through the list.
4.
Press the VOL or VOL
key on the keypad to set ring tone volume. You can also increase or decrease ring tone volume when the phone is in idle state or when a call is
A few seconds after adjusting the volume level, the Ringer Volume indication is hidden.
5.
Press the
Select softkey.
6.
Press the Save softkey to apply your setting.
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4.3 Enabling Call Waiting
You can enable or disable the call waiting feature.
To enable or disable call waiting:
1.
Access the Call Waiting screen (MENU key > Settings > Call Waiting).
2.
Navigate to one of the following:
• Disabled (disables call waiting)
•
Enabled (enables call waiting)
3.
Press the Select softkey.
4.
Press the Save softkey to apply your setting.
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4.4 Setting Date and Time
You can manually set date and time displayed on the phone. If a Network Time Protocol (NTP) server is deployed and enabled by your administrator, however, then date and time are automatically retrieved over the Internet from the server and manually setting them will not be possible. You'll receive this message:
Notes:
• It's recommended to implement an NTP server (system administrators can see the
Administrator’s Manual for detailed information).
• If date and time are manually set, the settings are not retained after rebooting the phone or powering off. You will need to manually reset date and time if you reboot or power off.
To set date and time:
1.
Access the
Date and Time screen (MENU key > Settings > Date and Time).
2.
Navigate down to the Date format option and set European or American.
3.
Navigate to the
Date option and modify using the Clear softkey.
4.
Navigate to the Time option. The time is in the format hhmmss. Modify using the Clear softkey.
5.
Navigate to the Time format option.
6.
Press the navigation control's left rim to change the format from
24h to 12h if required, or press the Select soft key.
7.
Press the Save softkey to apply your setting.
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4.5 Changing LCD Contrast Level
The phone's LCD supports 0-30 contrast levels. You can select the level that suits you best.
To change the LCD’s contrast level:
1.
Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast).
2.
Press the navigation control's left or right rim to navigate to the contrast level that suits you best.
3.
Press the Save softkey to apply your setting.
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4.6 Setting the LCD Backlight Timeout
You can set the duration, in seconds, for which the phone’s backlight is lit when the phone is not being used (idle). After the duration expires, the backlight turns off. You can opt to have the backlight on all the time by selecting the
Always on option.
To set the LCD’s backlight timeout:
1.
Access the Backlight Timeout screen (MENU key > Settings > Backlight Timeout).
2.
Navigate to Always on or 10 seconds (default) 20 seconds, 30 seconds, 40 seconds, 50
seconds or 60 seconds).
3.
Press the
Select softkey.
4.
Press the Save softkey to apply your setting.
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4.7 Changing the Default Answer Device
You can change the default answer device. The default answer device is the speaker.
To change the default to handset or headset:
1.
Access the Answer Device screen (MENU key > Settings > Answer Device).
2.
Navigate to
Speaker or Headset, and then press the Select softkey.
3.
Press the Save softkey to apply the setting.
4.8 Restarting the Phone
You can restart the phone. You can use this feature to initially troubleshoot a phone issue (for example), as you do with a pc issue.
To restart the phone:
1.
Access the Restart screen (MENU key > Settings > Restart).
2.
Select Restart and then in the warning prompt that is displayed, press the Yes softkey.
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4.9 Adjusting Volume
You can adjust the volume of the phone's:
Ring
Tones (e.g., dial tone)
Handset
Speakerphone
Headset
4.9.1 Adjusting Ring Volume
You can adjust the volume of the ring indicating an incoming call.
Note:
By default, you can adjust ringing volume in the phone's LCD. Your network administrator, however, can block this capability and provision ringing volume remotely. If this was done and you need to adjust the ringing volume, consult your network administrator.
To adjust ring volume:
1.
When the phone is in idle state (i.e., not in use), press the VOL or VOL
Ringer Volume bar is displayed on the screen:
key; the
2.
Press the VOL and/or VOL key on the phone to adjust the volume. After adjusting, the Ringer Volume level disappears from the screen.
4.9.2 Adjusting Tones Volume
You can adjust the volume of the phone's tones, including dial tone, ring-back tone and all other call progress tones.
To adjust tones volume:
1.
Off-hook the phone (using handset, speaker or headset).
2.
Press the VOL or VOL keyboard key; the Tones Volume bar displays on the screen:
3.
Press the VOL or VOL key to adjust the volume. After adjusting, the Tones Volume bar disappears from the screen.
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4.9.3 Adjusting Handset Volume
You can adjust the volume of the handset during a call or when making a call. After changing the volume, the newly adjusted level applies to all subsequent handset use.
To adjust handset volume:
1.
Off-hook the handset and make a call. During the call, press the VOL or VOL key:
2.
After adjusting the volume, the Handset Volume bar disappears from the screen.
4.9.4 Adjusting Speaker Volume
You can adjust the volume of the speaker during a call. After changing the volume, it applies to all subsequent speaker use.
To adjust the speaker volume:
1.
Press the SPEAKER key and make a call. During the call, press the VOL or VOL key:
2.
After adjusting the volume, the Speaker Volume bar disappears from the screen.
4.9.5 Adjusting Headset Volume
You can adjust the volume of the headset during a call. After changing the volume, it applies to all subsequent headset use.
To adjust the headset volume:
1.
During a call, press the HEADSET key.
2.
Press the VOL or VOL key:
After adjusting the volume, the Headset Volume bar disappears from the screen.
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4.10 Defining Call Forwarding
This feature allows an incoming call to be automatically redirected to another phone number if a user-defined condition is met, e.g., if the line is busy. You can also define call forwarding per extension or for all extensions - if you've defined extensions.
To define call forwarding:
1.
Press the Forward softkey when the LCD is in idle state:
2.
In the Forward screen, navigate to a line or to
All Extensions and press the Select softkey:
3.
In the Automatic Forward screen, navigate to a forwarding condition:
•
Always: The call is always forwarded.
• Busy: The call is forwarded when the line is busy.
• No Reply: The call is forwarded if the incoming call is not answered after a user-defined time in seconds. To select the time ( 1-99 seconds), press the navigation control's left or right rim.
4.
Press the Select softkey and define the destination to where you want the call forwarded:
• Number To Forward: enter the number to which to forward the call.
• Select from Directory: navigate to this option and then select an existing contact to whom to forward the call.
• Scroll down to select a destination from the history of numbers previously forwarded to.
5.
Press the Start softkey to activate call forwarding; an → icon appears adjacent to the extension/s on the idle screen indicating that call forwarding is active:
To deactivate call forwarding:
When the phone is on-hook, press the Forward softkey; the → icon disappears from the extension/s on the screen.
Note:
If your enterprise deployed BroadSoft's BroadWorks server, your network administrator can control the Call Forwarding feature on the phone from the server. For more information, see the Administrator's Manual.
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4.11 Managing Your Personal Directory
You can add contacts to the Personal Directory and edit and delete them if necessary. After
adding a contact, you can call the contact directly from the directory (see Section 6.3
55 ). If you receive an incoming call from a contact listed in the directory, the LCD displays the
name listed. If you define a speed dial key to the contact, you can press it to call them.
Notes:
• You can add a maximum of 1,000 contacts to your Personal Directory.
• Your phone also features a Corporate Directory, set up by your system administrator by loading a file or using the LDAP (Lightweight Directory Access Protocol) server (see the
Administrator’s Manual).
• Corporate Directory contacts cannot be edited or deleted.
4.11.1 Accessing the Directory
It's necessary to access the Personal directory in order to perform the management operations subsequently described.
To access the Personal directory:
1.
Press the
CONTACTS key on the phone -OR- when the LCD is in idle state, press the softkey -OR- press the MENU key and navigate to Directory > Personal directory.
2.
Press the
Select softkey to add a contact to the directory, edit or modify contact information, delete a contact, or search for a contact:
4.11.2 Adding Contacts to the Personal Directory
You can add a contact to the Personal Directory. You can enter the contact's:
Name
Office number
Home number -and/or- mobile number
You can also define a Speed Dial key to quickly dial that contact.
To add a contact to the phone directory:
1.
Access the Personal directory.
2.
Select New contact:
3.
In the 'Modify contact' screen, key in the ‘Name’ of the new contact (see Section 3.4
on page
for information on alphanumeric modes).
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4.
Navigate down and key in the new contact's ‘Office’ number (see Section 3.4
on page
for details). Optionally, navigate down and key in the new contact's ‘Home’ and ‘Mobile’ numbers as well.
5.
Press the Sp. Dial softkey to define a Speed Dial key to this contact (if required) and in the
Assign to Speed Dial screen that opens, navigate to an Empty:
6.
Press the Select softkey; a Speed Dial key to the contact is defined.
For detailed information on defining a Speed Dial key, see Section 4.12
7.
Press the
Save softkey; 'Contact Saved' is displayed.
8.
To view and edit a Speed Dial, in the 'Contact details' screen navigate down to the number to which the Speed Dial points and press the Sp.Dial softkey; navigate down to this screen:
4.11.3 Editing a Contact
You can edit contact information.
To edit contact information:
1.
Access the Personal directory and navigate to the name of the contact to edit:
2.
Press the Detail softkey:
3.
Press the
Edit softkey:
4.
Modify the contact’s details (use the Clear softkey) and press the Save softkey.
Note:
Corporate directory contacts cannot be modified.
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4.11.4 Deleting a Contact
You can delete a contact from your personal directory.
To delete a contact:
1.
Access the Personal directory and navigate to the contact to delete:
2.
Press the Detail softkey; the contact details are shown.
3.
Press the Delete softkey; a 'Delete current contact?' warning message appears:
4.
Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory.
Note:
Corporate directory contacts cannot be deleted.
4.11.5 Searching for a Contact
You can quickly and easily locate a contact in the directory. This is especially useful if you have a long list of contacts.
To search for a contact:
Access the phone directory.
• Navigate to the contact in the list
-OR-
• Key the first letter in the contact's name using the
keypad. As you press the key, the directory locates contacts whose names begin with that letter. For example, to search for the contact John, as you press he 'j' key the directory locates contacts whose names begin with "j". As you key in the next letter, i.e., 'o', contacts whose names begin with 'jo' appear, etc.
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4.12 Configuring Keys
This section shows how to configure keys. You can configure Function Keys, Soft Keys, and
Navigation Keys.
To perform keys configuration:
1.
Access the Keys Configuration screen ( MENU key > Keys Configuration menu):
4.12.1 Configuring Function Keys [as Speed Dials]
You can configure up to nine Function Keys as Speed Dials key for the 1-9 keys on the keypad.
When long-pressed, each key can dial a configured telephone number.
To configure a Function Key as a Speed Dial:
1.
Access the Function Keys screen ( MENU key > Keys Configuration > Function Keys):
2.
Navigate to an ‘Empty’ and then press the Select softkey:
Note:
You can alternatively long-press a key ( 1-9) until the above screen opens.
3.
Configure a phone number to assign the speed dial to:
•
User-defined number: In the ‘Type Number’ field, enter the phone number to which the
Speed Dial will dial and press the Save softkey; the new Speed Dial is created and shown in the Function Keys screen:
-OR-
•
Contact from phone directory: Instead of entering the phone number in the 'Type
Number' field, navigate to and select Select from Directory > Personal/Corporate
directory and then navigate to the defined contact in the directory:
4.
Select the contact and press the Save softkey; the new Speed Dial is created and shown in the Function Keys screen.
Note:
You can also configure a Speed Dial when adding a contact to your phone directory or
when editing a contact in the phone directory (see Section 4.11.2
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4.12.1.1 Editing a Function Key Configured as a Speed Dial
You can edit a Function Key configured as a Speed Dial.
To edit a Function Key configured as a Speed Dial:
1.
Access the Function Key screen ( MENU key > Keys Configuration > Function Keys).
2.
Navigate to the configured speed dial to edit, and then press the
Select softkey.
3.
Edit as required. Press the Clear softkey to delete digits from right to left.
4.
Press the Save softkey to save your settings.
4.12.1.2 Deleting a Function Key Configured as a Speed Dial
You can delete a Function Key configured as a Speed Dial.
To delete a Function Key configured as a Speed Dial:
1.
Access the Function Key screen ( MENU key > Keys Configuration > Function Keys).
2.
Navigate to the configured speed dial to delete, and then press the Select softkey.
3.
In the ‘Type Number’ field, delete the entire number by pressing the
Clear softkey.
4.
Press the Save softkey; 'Empty' is now displayed in the Function Keys screen.
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4.12.2 Softkeys
Located under your phone's LCD are four configurable softkeys. The idle screen by default displays (from left to right) (Directory), Missed, Forward, and DnD softkeys:
These four softkeys may be reconfigured with different key events or additional softkeys may be added. When additional softkeys (more than three) are added, then the right-most button softkey button is set as More. When you press this button, you are scrolled to the next page of the
Softkey LED display.
Notes:
• You can scroll up to seven pages according to the supported number of configured softkeys
(see the Administrator's Manual).
• Softkeys can only be configured on the phone for the Idle state. To configure softkeys for the Ongoing call state and to configure Programmable Softkeys (PSKs), see the
Administrator's Manual.
• For other call states such as Hold and Conference, softkeys cannot be configured.
• When the Automatic Call Distribution (ACD) feature is enabled, you cannot configure softkeys (see the Administrator's Manual).
The table below describes the key events that can be assigned to softkeys.
Table 4-1: Configurable Softkeys
Softkey
Description
Received Calls
Dialed Calls
All Calls
Displays a list of all received calls.
Displays a list of all dialed calls.
Displays a list of all calls (dialed and received).
Speed Dial
PSK
Lets you configure a softkey as a speed dial (see Section 4.12.3.1
Speed Dial + BLF
Let's you configure a softkey as a speed dial + BLF (see Section 4.12.3.2
Transfer (Trans)
Let's you perform an attended or semi-attended call transfer
Blind Transfer (BLXfer) Let's you transfer a caller using the Blind Transfer mechanism
Instructs an application server to perform a specific action. For example, connect to voice mail or activate an intercom (see below).
3
4
This feature must first be enabled by the administrator.
5
This feature must first be enabled by the administrator.
This feature must first be enabled by the administrator.
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4.12.2.1 Programmable SoftKeys (PSKs)
When a Programmable softkey (PSK) is configured by the administrator, for example, connecting to a Voicemail server or accessing an intercom, you can be prompted to enter a personal code.
The example below shows a softkey that has been assigned as a PSK to connect to a Voicemail server.
When you press the Voicemail softkey, you are prompted to enter a voicemail code:
When you enter the voicemail code, you can press Start to dial to the Voicemail server, Clear to clear the entry or
Cancel.
Note:
PSKs can only be configured by the administrator. For more information, see the
Administrator's Manual.
4.12.2.2 Configuring Softkeys
This section describes how to configure softkeys.
To configure softkeys:
1.
Do one of the following:
• Configuring via Menu:
a.
Access the Soft Keys screen ( MENU key > Keys Configuration > Soft Keys):
b.
Select Directory; the following screen is displayed:
The screen above indicates that softkey #1 is configured as Directory, i.e.,
• Configuring via Softkey
a.
Long press any softkey.
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Notes:
• The softkey button that is configured as a PSK and the 'More' button, when long pressed, do not open the softkey configuration mode.
• You can configure softkeys via the phone UI only in the Idle state.
2.
Press the right or left rim of the navigation control button to navigate to the desired softkey:
Or use the navigation control buttons to move to Navigate down to an Empty key and select it:
3.
Press the navigation control’s left or right rim to navigate to and select
Key Event:
4.
In the ‘Key Label’ field, define an identifier that you’ll easily identify in the LCD, e.g., 'Dialed':
5.
Navigate down to the ‘Key Event’ field and then press the navigation control’s left or right rim to navigate to and select the Key Event you want to define, for example, ‘Dialed Calls’:
6.
Press the Save softkey; the LCD reverts to idle mode displaying the ‘Dialed’ Key Event you defined ('Dialed', in this example):
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4.12.3 Deleting a Configured Softkey
This section shows how to delete a configured softkey.
To delete a configured softkey:
1.
Long-press the Programmable Key until this screen is displayed:
4. Customizing Your Phone
2.
Press the navigation control’s left or right rim to navigate to and select
Empty; you're returned to the idle LCD; the Programmable Key is removed.
4.12.3.1 Configuring a Softkey as a Speed Dial
You can configure up to four softkeys as a Speed Dial.
To configure a softkey as a speed dial:
1.
Access the Soft Keys screen ( MENU key > Keys Configuration > Soft Keys).
2.
Select the softkey to configure as a Speed Dial, e.g., select the default
Directory softkey.
3.
Navigate to and select Speed Dial and then in the Soft Key # screen that opens, enter the telephone number to assign the speed dial to and press the Save softkey.
4.
Press the Back softkey; view the Speed Dial (e.g., 7000) displayed in the Soft Keys screen and in the idle screen.
4.12.3.2 Configuring a Softkey as a Speed Dial + BLF
You can configure up to four softkeys as a Speed Dial + BLF.
Note:
Speed Dial + BLF is presently supported for specific third parties only (see under
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4.12.4 Configuring a Navigation Key Position Function
Each of the four positions of the navigation control button on the phone, i.e., Control Up, Control
Down, Control Left, and Control Right, can be configured to perform one of the following five functions:
None (default)
Missed Calls
Received Calls
Dialed Calls
All Calls
Directory
To configure a navigation key position to perform a function:
1.
Access the Navigation Keys screen ( MENU key > Keys Configuration > Navigation Keys):
2.
Press the
Select softkey; the navigation key's Control Up position is displayed.
3.
Navigate to and select the function you want to configure, e.g., Missed Calls. You can choose either
None (default), Missed Calls, Received Calls, Dialed Calls, All Calls, or
Directory.
4.
Press the
Select softkey; the key position is now configured:
The user will be able to press the upper rim of the navigation control button on their phone in order to display Missed Calls on the phone's LCD screen.
5.
To configure another navigation control button position as a function, navigate down to the next <None>, and then press the Select softkey; the Control Down navigation control button positon opens:
6.
Navigate to and select the next function you want to configure, e.g., Received Calls.
The user will be able to press the lower rim of the navigation control button on their phone in order to display Received Calls on the phone's LCD screen.
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4.12.4.1 Removing a Configured Function
To remove a configured navigation control position function:
1.
Navigate to and select the configured navigation control position function you want to delete
( Missed Calls, Received Calls, Dialed Calls, All Calls, or Directory).
2.
Navigate to and select
<None>; the function is removed.
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