SAP 9.4 Navigator Workforce Performance Builder Installation Guide

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Installation Guide

Workforce Performance Builder

Document Version: 1.0 – 2015-04-

15

SAP Workforce Performance Builder 9.4

Navigator

CUSTOMER

Typographic Conventions

Type Style

Example

EXAMPLE

Example

Example

<Example>

E X A M P L E

Description

Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options.

Textual cross-references to other documents.

Emphasized words or expressions.

Technical names of system objects. These include report names, program names, transaction codes, table names, and key concepts of a programming language when they are surrounded by body text, for example, SELECT and INCLUDE.

Output on the screen. This includes file and directory names and their paths, messages, names of variables and parameters, source text, and names of installation, upgrade and database tools.

Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation.

Variable user entry. Angle brackets indicate that you replace these words and characters with appropriate entries to make entries in the system.

Keys on the keyboard, for example,

F 2

E N T E R

Customer

SAP Workforce Performance Builder 9.4

Typographic Conventions

Introduction ................................................................................................................................................... 4

System Requirements ................................................................................................................................... 5

Installation ...................................................................................................................................................... 6

Uninstalling the Navigator ............................................................................................................................ 7

5 Requirements for Playing Back Navigations .............................................................................................. 8

6 Adapting the DNT File .................................................................................................................................... 9

6.1

Using different Navigator Versions and Workareas ............................................................................................. 9

6.2

Using an IP Switch ................................................................................................................................................. 10

6.3

Using Both Scenarios ............................................................................................................................................ 10

7 Designating MIME Types While Using a Server ........................................................................................ 12

8 Specifying Navigations for the Autostart Function ................................................................................. 13

8.1

Defining the Autostart Function ........................................................................................................................... 13

Technical Support ........................................................................................................................................ 14

SAP Workforce Performance Builder 9.4

Table of Contents

Customer

1 Introduction

The SAP Workforce Performance Builder Navigator is the tool for playing back navigations. It is required on every workstation on which navigations are to be played back. Before you can install the Navigator, and in order to ensure that it can be used to play back navigations without problems, certain requirements must be satisfied and certain procedures must be followed. These instructions will assist you with the administrative handling of the

Navigator.

Customer

SAP Workforce Performance Builder 9.4

Introduction

2 System Requirements

The Navigator is mandatory for playing back navigations. Note the following minimum system requirements for installation:

Type

Operating system

Specifications

Memory

Microsoft Windows Vista, Windows 7 or Windows 8

(without tile mode)

32 & 64 bit version

A minimum of 1 GB

Hard drive

Browser

10 MB of free space

Internet Explorer 7.0 – 11.0

Scenario

SAP Business Suite

Windows Vista

Requirement

SAP GUI Scripting activated

Windows Automation API

SAP Workforce Performance Builder 9.4

System Requirements

Customer

3 Installation

Installation is performed via the provided installation file

Navigator.msi

. To install the Navigator, carry out the following steps:

Note

In order to install the Navigator, you will need to have administrator rights for the computer on which the

Navigator is to be installed.

1. Start the installation program by double-clicking the installation file program icon.

2. The installation program will guide you through all the steps for installing the Navigator. Now follow the instructions in the displayed dialog.

3. Once the Navigator has been installed, you can close the installation program by clicking on the

Finish

button.

Customer

SAP Workforce Performance Builder 9.4

Installation

4 Uninstalling the Navigator

The Navigator can be uninstalled via the software dialog of your operating system. This can be called up via the menu

Settings -> Control Panel -> Software

Alternatively, you can also uninstall the program via the installation file

Navigator.msi

of the corresponding version of your Navigator: Launch the installation file and click on

Next

. Select the option

Remove

and click on the

Remove

button to confirm. The Navigator software is then uninstalled.

SAP Workforce Performance Builder 9.4

Uninstalling the Navigator

Customer

5 Requirements for Playing Back

Navigations

The Navigator, ensures the playback of navigations for the following applications:

Applications

SAP

Types and Versions

SAP GUI for Windows from 7.2

SAP GUI for HTML from Kernel version 7.2

NW Enterprise Portal from 7.3

NWBC for Windows 3.5 with embedded SAP GUI

NWBC for Windows 4.0 with embedded SAP GUI

MS Office

NWBC for Windows 4.0 with embedded WebDynpro

Business One 9.0

WebDynpro

Microsoft Office 2003, 2007, 2010 and 2013

(Word, Excel, Outlook and PowerPoint)

Detailed information is available in the Product Availability Matrix (PAM) of the SAP Workforce Performance

Builder.

Navigations under SAP

The following recommendations are necessary for the playback of navigations under SAP:



Consider for the playback the settings for the SAP Client.



The playback of the navigation requires the corresponding GUI Theme (e.g. SAP Tradeshow) used for the recording.

For information about the necessary settings in the SAP client, refer to the installation guide or manual of the

Producer.

Navigation on the Manager

For the playback of navigations from a Manager environment the following requirements are necessary:



SSO

An activated single sign on (SSO) is necessary for the playback of assigned content. Import the active directory of the user and activate SSO afterwards.



Anonymous

Without the login the Manager allows the playback of navigations for anonymous user. Activate the

Anonymous

user in your Manager and assign the navigations to the user.

Customer

SAP Workforce Performance Builder 9.4

Requirements for Playing Back Navigations

6 Adapting the DNT File

You are able to adapt the DNT file of your navigation content to use several workareas by starting a navigation.

This can be done for the desktop assistant as the navigation type allows a centralized start and playback of the navigation content. There are the following scenarios:

 Different Navigator and workarea versions



IP switch for localized content

Note

The created navigation content and the used Navigator are version dependent. Playback your content of a

SAP Workforce Performance Builder Producer version with the correspondent Navigator.

Adapting the DNT file

The DNT file is stored in the group folder of the desktop assistant in the workarea. The folder has the UID of the group as name, which can be read out in the Producer.

Open the file in a text editor and execute the changes. Save the DNT file afterwards.

Note

After generating and publishing a new desktop assistant, the changes are discarded. Save your adaptations in a different file to replace your needed adaptations easily.

Note

When adapting the DNT file do not change the structure. This is necessary to ensure an error free playback.

Use always quotation marks for the attributes and finish a line with a comma.

6.1 Using different Navigator Versions and Workareas

The created navigation content and the installed Navigator for the playback is version dependent. It is not possible to playback newer content with an older Navigator version.

As the content and the Navigator versions can be different you are able to add several workarea paths of the content versions in the DNT file of your desktop assistant. The installed Navigator calls the correct content of the defined workarea path.

SAP Workforce Performance Builder 9.4

Adapting the DNT File

Customer

Example of a desktop assistant DNT file with different workarea paths (bold text):

{

"type":"desktop_assistant",

"entity_type":"group",

"cfg_contentlanguage":"en-US",

"disp_name":"Group 20140211111702",

"uid":"GR_8F6D32752FA92CB3",

"wa_base":"http://server-adress/workarea_standard/",

"wa_base_9.3":"http://server-adress/workarea_new/",

"wa_base_9.3.1":"http://server-adress/workarea_new_ServicePack/",

"wa_base_9.3.1.876":"http://server-adress/workarea_new_ServicePack_BuildNumber/"

}

wa

_base'

is the standard path for the workarea, e.g. for version 9.2, and should always be keeped.

wa

_base_NewVersion'

allows you to add the new workarea content for a newer Navigator version, e.g. 9.3.

In special cases you also can call the workarea regarding the Service Pack or the build number.

6.2 Using an IP Switch

In order to launch navigation content from within a decentralized network structure, the setup of an IP switch is necessary to call the workarea base URLs. Thus the distribution of workareas on several web servers is enabled and the end user is able to call local learning materials. This is especially meaningful when several international locations are given.

Example of a desktop assistant DNT file with an IP switch (bold text):

{

"type":"desktop_assistant",

"entity_type":"group",

"cfg_contentlanguage":"en-US",

"disp_name":"My Desktop Assistant",

"uid":"GR_8F6D32752FA92CB3",

"wa_base":{

"12.34.56.78": "http://server-adress_1/workarea_1/",

"12.34.56.90": "http://server-adress_2/workarea_2/"

}

You are able to use wildcards to support a wide range of IP addresses, e.g.:

"12.34.56

.*"

"12.*"

6.3 Using Both Scenarios

You can combine both scenarios in one DNT file - different versions of the workarea and Navigator as well as the

IP switch. The structure of the DNT file should be as follows:

Customer

SAP Workforce Performance Builder 9.4

Adapting the DNT File

{

"type":"desktop_assistant",

"entity_type":"group",

"cfg_contentlanguage":"en-US",

"disp_name":"My Desktop Assistant",

"uid":"GR_8F6D32752FA92CB3",

"wa_base":{

"12.34.56.78": "http://server-adress/workarea_1/",

"12.34.56.90": "http://server-adress/workarea_2/"

"wa_base_9.3.0":{

"12.34.56.78": "http://server-adress/workarea_3/",

"12.34.56.90": "http://server-adress/workarea_4/"

}

SAP Workforce Performance Builder 9.4

Adapting the DNT File

Customer

7 Designating MIME Types While Using a

Server

In order to play navigation files from a Microsoft Internet Information Server (IIS), it is necessary to clear several file types (MIME types) for the administrative area of operations as well as for navigation files playback. This is necessary as the server does not recognise the filename extensions by default and therefore is unable to run the files. Thus, the error message "File not found" will be displayed when accessing the file.

The respective files can be designated in the

MIME type/File type

dialogue of the server settings. Define the following extensions and types:

Extension

General

Type/Sub-type Description

Navigation project playback file .dnt application/x-wpb-navigation

Microsoft IIS (additional MIME types)

.index text/xml

.wa

.deploy text/xml text/xml

Contains the list of files in a folder to map the structure in the published area of operations.

Defines the folder for a specific area of operations. Contains the information regarding this area and, where applicable, a central work area.

Indicates a published area of operations. File has no further content.

Customer

SAP Workforce Performance Builder 9.4

Designating MIME Types While Using a Server

8 Specifying Navigations for the Autostart

Function

Navigations can be specified for regular use in the Autostart function. This can be used for example to automatically open a navigation every time the computer is started up so that it is ready for work. Especially the desktop assistant is recommended for the use with the autostart.

Here, you can access navigations in a local workarea or navigations which are available via a web server or through file sharing.

8.1 Defining the Autostart Function

To specify a navigation for the Autostart, open the task planning via the menu

Control Panel (Category -> Small icons) -> Administrative Tools -> Task Scheduler

1. In the dialog, select the

Create Basic Task...

option to create a task.

2. Enter a name. Click on

Next

3. Specify when the navigation should start, e.g.

When the computer starts

. Click on

4. Select

Start a program

as the action.

5. Program: In the corresponding field, define

Navigator.exe

as the program. If necessary you can use the

Browse...

option to locate it in your folder structure. Navigation: Specify the navigation in the field

Add arguments

. To do this, enter the path to the dnt file, e.g.: http://server/[...]/workarea/project/project/navigation.dnt

.

Click on

Next

6. Then click on

Finish

to transfer the task to your Autostart function.

SAP Workforce Performance Builder 9.4

Specifying Navigations for the Autostart Function

Customer

9 Technical Support

Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following components:



KM-WPB // Workforce Performance Builder



KM-WPB-PRO // Workforce Performance Builder – Producer



KM-WPB-IPR // Workforce Performance Builder – Instant Producer



KM-WPB-MGR // Workforce Performance Builder - Manager



KM-WPB-NAV // Workforce Performance Builder - Navigator

If you are not familiar with the SAP Service Marketplace, please read the following information:



To access the SAP Support Portal you need an S-user ID and password. You can request access data from your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘.



With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP

Community Network and SAP Help Portal, and you can also book courses under SAP Education.



If you want to work with the support applications (Incident Wizard, license key request, system data maintenance, software download and so on), you need the corresponding authorizations, which your SAP

Super Administrator can give you.



You can find information for new users and about support applications on the Support Portal Homepage under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support

Portal.

Customer

SAP Workforce Performance Builder 9.4

Technical Support

www.sap.com/contactsap

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