Cisco IP Phone 7965

Button Features

8. Message Button: Log into Voicemail

9. Directory Button: Access Directories

A. Company Directory:

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Press the Directories button

Select Corporate Directory using Navigation button

Using dial pad, enter search criteria, then press Search

Press Dial in order to call desired party

B. Missed, Received and Placed Call Log:

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Press the Directories button

Select Missed Calls, Received Calls or Placed Calls

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Navigate call using Navigation button

Press Dial softkey in order to dial highlighted number

C. Edit Dial: (Edit a number selected from a Directory or Call Log)

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Press EditDial softkey

Use the << and >> softkeys to delete/add numbers

Press Dial softkey

10. Services Button: Pre Programmed by your Systems Administrator

11. Setting Button: Set User Preferences

12. “?” Button: Press to learn more about any phone feature

13. Volume: Adjust volume up and down, press Save softkey to save changes

14. Headset Button: Press to enable headset feature

15. Mute Button: Press to enable mute feature

16. Speaker Button: Press to enable speaker phone feature

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Cisco IP Phone 7965

Quick Reference Guide

Call Manager Version 7.X

Basic Phone Features

1. Basic User Information:

A. Placing a call:

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Lift handset, dial number, or

Press NewCall softkey, dial number (engages speaker phone),or

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Press NewCall softkey, dial number, lift handset, or

Press Speaker button, dial number

B. Ending a Call:

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Replace handset, or

Press EndCall softkey, or

Press Speaker button (if on speaker phone)

C.

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Lift handset, or

Press Answer softkey (engages speaker phone), or

Press Speaker button

Redial Feature:

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E. Call Back Feature:

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Lift handset and press the Redial softkey

While listening to ringing or busy tone, press CallBack softkey

When person becomes available, you will receive notification

2. Placing a Call On Hold/Resuming the Call:

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Press the Hold softkey

Press the Resume softkey

3. Transferring a Call:

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With connected call, press Trnsfer softkey

Dial number to which you are transferring, or

Press ¼ extension/voice mailbox number to transfer to voicemail

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Listen for ringing or announce caller

Press Trnsfer softkey again to complete transfer

• In order to retrieve caller during the transfer process, press the EndCall softkey, then press the Resume softkey to connect with original caller

4. Alternatives to Answering:

• Press iDivert softkey in order to send caller to voicemail

2.Do Not Disturb:

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Press the “Do Not Disturb soft key to activate

Press the “Do Not Disturb” soft key to cancel

Advanced Phone Features

5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)

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Press the CfwdAll softkey

Dial forwarding number, or press the Messages button to have all calls forwarded to voicemail

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To cancel, press CfwdAll softkey again

6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)

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With call connected, press More softkey

Press Park softkey

Remember the assigned call park “slot number” 1110 - 1129

• To retrieve parked call: Dial slot number on any Cisco IP Phone

7. Conference Calling:

A. Conference (Join Multiple callers together, maximum participants - 8 )

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To initiate a conference call: Begin with caller (A) on line

Then press More softkey

Then press Confrn softkey

Caller (A) is now on hold while you dial other participants to join

Connect with caller (B) by dialing number, press More softkey, then

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Confrn sotkey

Now you are conferenced with callers (A) and (B)

Repeat above steps until desired or maximum amount of participants are included in conference call

B. Meet-Me Conference (Participants dial in to join conference)

Internal Meet-Me Numbers: 1150 - 1159

Maximum Amount of Participants: 8

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To Initiate /Chair a Meet-Me conference, press More softkey

Then press MeetMe softkey

Dial Meet-Me number, now other callers can join

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To Join a Meet-Me conference, dial Meet-Me number

C. Conference List (View and Remove conference participants)

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Note: Cannot use Conference List with Meet -Me

While conference is in process, press More softkey

Then press Conflist softkey, all participants will be listed

To remove participant, press Remove softkey – only conference call originator can remove participants (not on Meet-Me)

• Press Update softkey to update list of participants