Sophos UTM 625 UTM Appliance Operating Instructions

Operating Instructions

UTM 625

UTM 625 Operating Instructions

Foreword

We are pleased to welcome you as a new customer of our Sophos UTM hardware appliances. To install and configure the hardware appliance you can use the following documents:

Ì Hardware Quick Start Guide: Connection to the system peripherals in a few steps

Ì Operating Instructions: Notes on the security and commissioning of the hardware appliance

Ì Administration Guide: Installing and configuring the software appliance

The Hardware Quick Start Guide and the Security Notes are also delivered in printed form together with the hardware appliance. The instructions must be read carefully prior to using the hardware and should be kept in a safe place.

You may download all user manuals and additional documentation from the support webpage at: sophos.com/support

Security Symbols

The following symbol and its meaning appears in the Hardware Quick Start

Guide, Security Notes and in these Operating Instructions. Caution and important note. If these notes are not correctly observed:

Ì This is dangerous to life and the environment

Ì The appliance may become damaged

Ì The functions of the appliance will be no longer guaranteed

Ì Shall be liable for damages arising from a failure to comply with the security notes

Designed use

The hardware appliances are developed for use in networks. The UTM 625 model may be operated as a standalone appliance. The hardware appliance can be used in commercial, industrial and residential environments.

The UTM 625 model belongs to the appliance group A.

The hardware appliance must be installed pursuant to the current installation notes. Otherwise the failure-free and safe operation cannot be guaranteed. The EU declaration of conformity is available at the following address:

Astaro GmbH & Co. KG - a Sophos company

Amalienbadstr. 41/Bau 52

76227 Karlsruhe

Germany

CE labeling, FCC and approvals

The UTM 625 appliance complies with FCC Class A, CE, C-Tick, VCCI and UL.

Important note: For computer systems to remain CE and FCC compliant, only CE and FCC compliant parts may be used. Maintaining CE and FCC compliance also requires proper cable and cabling techniques.

Operating elements and connections

UTM 625 (rev.2)

2 x USB

COM

2 x MGMT

LEDs: Error

Power

8 x 10/100/1000

Base TX ports

Free slots for optional modules

RAID hard disk system, hot swappable

LEDs: Hard drive

Active / Fail

VGA

2 x USB fans power switch

power supply buzzer reset

UTM 625 Operating Instructions

*** SOPHOS ***

Sophos UTM 625

UTM ver. 9.000

CPU i686 1001 MB

Busy 27.0%

Load 0.0

10 days 01:43:17

Load 0.0

UTM 625 Operating Instructions

Status indicated by LED s

Front side

Error

Power

HDD ACT

HDD (FAIL)

Red

Green

Yellow

Red

LEDs on each Ethernet connector

Link LED

Activity

LED

Green

Yellow

Constantly

Off

Flashing

Off

1. The Ethernet port is receiving power.

2. Good connection between the

Ethernet port and hub.

1. The adapter and switch are not receiving power.

2. No connection between both ends of network.

3. Network drivers have not been loaded or do not function correctly.

The adapter is sending or receiving network data. The frequency of the flashes varies with the amount of traffic.

No activity

Back side

Power

Supply

Green

Off

Power

No power

LCD and control keys

The UTM 625 has an LCD and an operating unit with four membrane keys.

In the LCD, 16 characters per line can be displayed. The display contains information on the hardware and specific system states in three cycling views.

Welcome view

After the security appliance has booted this message is displayed.

View 1

Sophos UTM version

CPU type and RAM size

View 2

CPU load (bar)

OS load (bar)

View 3

Uptime

Network load (bar)

UTM 625 Operating Instructions

Three actions can be executed with the membrane keys

Ì Factory reset: All settings are reset to the factory settings. The factory reset function sets all of the configuration settings and options to their original state. All data entered after the initial installation will be deleted, including the HTTP proxy cache, the entire email queue, accounting and reporting data, passwords, and uninstalled Up2Date packages.

The version of the software will not change. That is, all firmware and pattern updates that have been installed will be retained.

Ì Reboot machine: The security appliance is rebooted. The reboot action will shut down the system completely and reboot.

Ì Shut down: The security appliance is shut down. The shut down action allows you to turn off the system, and allows you to cleanly stop all running services.

The keys have the following functions:

The current menu is left. When the key is pressed a couple of times, the modifications are discarded and the initial state will be displayed.

Those keys are used to switch between the different menus and/or characters.

Pressing executes the configured action.

Starting factory reset

1. Press the Enter key.

2. Press the ▼ key.

The following message will be displayed: All data erased

3. Press the Enter key.

The following message will be displayed: Are you sure?

With the up/down keys you can select Yes (y) or No (n).

4. Press the Enter key to confirm your settings.

The factory reset action is now being started.

Starting rebooting machine:

1. Press the Enter key.

2. Press twice on the ▼ key.

The following message will be displayed: Rebooting

3. Press the Enter key.

The following message will be displayed: Are you sure?

With the up/down keys you can select Yes (y) or No (n).

4. Press the Enter key to confirm your settings.

The reboot machine action will now start.

UTM 625 Operating Instructions

Starting shut down

1. Press the Enter key.

2. Press on the ▼ key three times.

The following message will be displayed: Shutting down

3. Press the Enter key.

The following message will be displayed: Are you sure?

With the up/down keys you can select Yes (y) or No (n).

4. Press the Enter key to confirm your settings.

The shut down action will now start.

Putting into operation

Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Scope of supply

The supplied parts are indicated in the Hardware Quick Start Guide.

Mounting instructions

The UTM 625 appliance is designed for a use in racks. Please consider the following security hints:

Important note: The appliance is designed for use in rack systems. Functional reliability outside of a rack cannot be guaranteed.

Warnings and precautions

The appliance can be operated safely if you observe the following notes and the notes on the appliance itself.

Rack precautions

Ì Make sure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

Ì In single rack installation, stabilizers should be attached to the rack.

Ì In multiple rack installations, the racks should be coupled together.

Ì Always make sure the rack is stable before extending a component from the rack.

Ì You should extend only one component at a time—extending two or more simultaneously may cause the rack to become unstable.

UTM 625 Operating Instructions

General server precautions

Ì Review the electrical and general safety precautions that came with the components you are adding to your appliance.

Ì Determine the placement of each component in the rack before you install the rails.

Ì Install the heaviest server components on the bottom of the rack first, and then work up.

Ì Allow hot plug hard drives and power supply modules to cool before touching them.

Ì Always keep the rack‘s front door, all panels, and server components closed when not servicing to maintain proper cooling.

Rack mounting considerations

Ì Ambient operating temperature: If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room. Therefore, you should install the equipment in an environment compatible with the manufacturer’s maximum rated ambient temperature.

Ì Reduced airflow: Equipment should be mounted into a rack so that airflow required for safe operation is not blocked.

Ì Mechanical loading: Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

Ì

Circuit overloading: Follow the equipment nameplate ratings to avoid possible circuit overload.

Ì Reliable grounding: Reliable grounding must be maintained at all times.

To ensure this, the rack itself should be grounded. Particular attention should be given to power supply connections other than the direct connections to the branch circuit (i.e., the use of power strips, etc.).

Rack mounting instructions

To mount the appliance to the rack you need the included rack-mount brackets and rails. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly. You should also refer to the installation instructions that came with the rack unit you are using.

Because of the dimension and weight the model UTM 625 is delivered with a special rail kit. The chassis package includes two rail kits. Each kit consists of two pieces: a short inner rail and a long outer rail. The inner rail has six round holes and two fastenings. The outer rail has long ovals.

UTM 625 Operating Instructions

Important Note: Make sure you use the screws supplied with the rack-mount brackets. Using the wrong screws could damage the hardware appliance and would invalidate your warranty.

1. Attach the rack-mount brackets to the appliance

1.1 Place the appliance on a hard flat surface with the front panel facing you.

1.2 Attach the rack-mount brackets to the left and right side of the appliance with the supplied screws.

1.3 Make sure the brackets are properly attached to the appliance.

Important note: The rails for UTM 625 will fit a rack of 600 mm/23.6” deep.

2. Choose the rack location

Leave enough clearance in front of the rack to enable you to open the front door completely (~60 cm/25 inches).

Leave approximately 80 cm/30 inches of clearance in the back of the rack to allow for sufficient airflow and ease in servicing.

This product is for installation only in a restricted access location (dedicated equipment rooms, service closets and the like).

3. Install the rails to the rack

3.1 Telescope the inner and the outer rail.

3.2 Secure the inner rail at the back side of the rack with the fastenings.

3.3 Pull the outer rail from the inner rail.

3.4 Secure the front of the outer rail to the rack with the triplex perforated washer and three M5 rack screws.

3.5 Secure the inner rail to the outer rail with M5 screws.

3.6 Secure the inner rail at the back of the rack with a M5 screw.

3.7 Repeat these steps for the other rail kit.

4. Slide the appliance into the rack.

5. Attach the brackets to the rack with the appropriate screws

(not included).

Connection and configuration

How to connect the appliance is described in the Hardware Quick Start

Guide. For configuration you can follow the initial setup wizard described in the WebAdmin Quick Start Guide or cancel it and perform a manual setup

(see the Sophos UTM Administration Guide).

UTM 625 Operating Instructions

RAID hard disk system

The UTM 625 is equipped with a RAID system with two hard disks. A RAID system (redundant array of independent disks) connects several physical hard disks to one particularly performing logical drive. This type of hard disk system enhances the transfer rate and data security. Additionally, a RAID system increases the availability of the security appliance since a defective hard disk can easily and quickly be exchanged—it is not necessary to shut down the system.

The RAID system can be monitored via the graphical user interface

WebAdmin. The current status of the RAID system is displayed on the dashboard in the RAID status section. In addition to that, a corresponding notification email is sent to the administrator in the event of a defect in a hard disk.

Important note: If you need to change a hard disk because of a defect, remember to remove the defective hard disk from the RAID system, otherwise the whole security appliance will fail. Please note that the safe operation of the hardware appliance is only ensured in the long term if both hard drives are working. Immediately exchange damaged hard drives. Only use hard disks which you purchased directly from Sophos or from a Sophos distribution partner. Please remember that any warranty claims are voided for the appliance if a defect has been caused by the use of hard disks which are not suited for the system.

Exchanging the hard disk

1. Identify the defective hard disk.

In the event of a hardware defect the FAIL LED of the respective Hard disk will turn on and, the dashboard of the WebAdmin user interface will display the defective hard disk: e.g., HDD1 (upper hard disk).

2. Open the hard disk latch.

3. Unlock the hard disk by pushing the latch to the left and pulling the lever in your direction.

4. Remove the hard disk from the chassis.

5. Now, insert the new hard disk into the chassis.

6. Lock the hard disk by pushing the lever in the direction of the chassis. Lock the latch at the hard disk.

Important note: Except for short periods of time (e.g., swapping hard disks), do not operate the server with an empty hard disk drive. As soon as the security appliance detects the new hard disk, the existing hard disk is mirrored to the new hard disk. This process may take 30 minutes or more.

The current status of the RAID system is displayed on the dashboard in the

RAID status section. Prior to and after termination of the saving process, a corresponding notification email will be sent to the administrator.

UTM 625 Operating Instructions

Redundant power supply

The UTM 625 is equipped with a redundant power supply. The power supply system consists of two separate power supply units. This power supply system increases the availability of the security appliance, since a defect power supply unit can be exchanged easily and quickly during operation.

When the system is running error-free, LED on the back of the appliance shows green. In the event of a hardware defective of one of the power supply units these LEDs will turn red and you will hear a continuous beeping sound.

The warning sound can be reset by pressing the red buzzer reset switch of the system chassis. This buzzer reset switch is on the back of the appliance right beside the power supply system.

Important Note: If you need to change a power unit because of a defect, remember in particular to remove the defective power unit from the power supply system, otherwise the complete security appliance will fail.

Protect yourself from potential burns by wearing protective gloves when exchanging a power supply unit.

Only use power units which you purchased directly from Sophos or from a

Sophos distribution partner. Please remember that any warranty claims are not available for the security appliance if a defect has been caused by the use of power units which are not suited for the system.

Exchanging a power supply unit

1. Identify the defective power supply unit.

Locate the defective power supply unit by examining the individual

LEDs of each unit—no LED light indicates a failure of the unit.

2. On the right side, open the interlock of the power supply unit.

3. Use the special bracket to pull the power supply unit out of the chassis.

4. Now, insert the new power supply unit into the chassis.

5. Lock the new power supply unit.

6. Plug the power cable back into the connector of the new power supply unit and check the following LED displays:

> LED of the new power supply unit lights green.

As soon as the new power supply unit is detected and functional, the beeping sound will disappear.

UTM 625 Operating Instructions

SFP GBIC port

The UTM 625 provides the option to add network modules with SFP (1 GbE) or SFP+ (10GbE) GBIC Ports. The abbreviation SFP GBIC stands for small form-factor plugable gigabit interface converter, a flexible interface which changes electronic signals into optical signals. The converters used with the appliance are often also called Mini-GBIC or New GBIC.

To use SFP GBIC ports, you will need the appropriate SFP GBIC modules.

These modules are not delivered with the appliance but available through your Sophos partner. There are different module types. The required type result from the existing network. The following SFP GBIC module types may be used:

SFP:

Ì 1000 Base-T

IEEE 802.3 - 1 Gbit/s via Ethernet cable. An Ethernet cable category 5 covers a maximum distance about 100 meters.

Ì 1000 Base-SX

IEEE 802.3 - 1 Gbit/s via fiberglass. Multi-mode fiberglass cables (MMF) can cover a distance of 200 m to 550 m.

Ì 1000 Base-LX

IEEE 802.3 - 1 Gbit/s via fiberglass. Here, exclusively singlemode fiberglass is used. This transmission option can cover distances of approximately

10km.

SFP+

Ì 10GBase-SR

IEEE 802.3 - 10 Gbit/s via fiberglass. Multi-mode fiberglas cables cover a distance of up to 400 m.

Ì 10GBase-LR

IEEE 802.3 - 10 Gbit/s via fiberglass. Single-mode fiberglas cover a distance of approximately 10 km

Caution: The SFP GBIC and SFP+ ports use lasers to transmit signals over fiber optic cable. The lasers are compliant with the requirements of a Class 1

Laser equipment and are inherently eye-safe in normal operation. However, you should never look directly at a transmit port when it is powered on.

Always install appropriate and UL approved Laser Class I Transceivers, rated

3.3Vdc, max. 1W, in the fiber ports before using the fiber ports.

UTM 625

Operating Instructions

Installing a SFP GBIC module:

Please read the operation manual to the SFP GBIC module. Carefully insert the SFP GBIC module into the port until it engages.

The interface is immediately ready for use.

Removing a SFP GBIC module:

1. Remove the fiberglass cable from the module which you wish to remove.

2. Remove the module carefully from the port.

Depending on when you purchased your SFP GBIC module, it may have any of three different release mechanisms: a plastic tab on the bottom of the mini-GBIC, a wire bail, or a plastic collar around the mini-GBIC.

Please read the operation manual to the SFP GBIC module.

Serial console

You can connect a serial console to the COM port of the UTM hardware appliances. You can use, for instance, the Hyperterminal terminal program included with most versions of Microsoft Windows to log on to the appliance console. Use the provided RJ45 to DB9 adapter cable to connect the console to your hardware appliance.

The required connection settings are:

Bits per second: 38,400, Data bits: 8, Parity: N (none), Stop bits: 1. Access via the serial console is activated by default on ttyS1. The connections of the appliances and the respective functionality are listed in chapter "Operating

Elements and Connections."

United Kingdom Sales:

Tel: +44 (0)8447 671131

Email: [email protected]

North American Sales:

Toll Free: 1-866-866-2802

Email: [email protected]

Boston, USA | Oxford, UK

© Copyright 2012. Sophos Ltd. All rights reserved.

All trademarks are the property of their respective owners.

Sophos Operating Instructions 02.12v1.dNA

Australia & New Zealand Sales

Tel: +61 2 9409 9100

Email: [email protected]