Wellman Remote Control Guide

319-646 6075, After Hours 319-646-6076 • www.wellmantelephone.com

TV STANDBY

BUTTON

TV AV SOURCE

SELECT BUTTON

PVR BUTTON

NAVIGATION AND

OK BUTTONS

BACK BUTTON

ELECTRONIC

PROGRAM GUIDE

BUTTON

VOLUME UP AND

DOWN BUTTONS

MUTE BUTTON

CHANNEL SELECT

BUTTONS & TEXT

ENTRY

TELETEXT

(press and re l ease) and

TV SHIFT FUNCTION

(press and hold)

STB STANDBY

BUTTON

DVR FUNCTIONS

(PAUSE, PLAY, STOP,

SKIP)

COLOR NAVIGATION

BUTTONS- NOT

ACTIVE

STB MENU BUTTON

INFORMATION

BUTTON

EXIT BUTTON

CHANNEL UP AND

CHANNEL DOWN

BUTTONS

PAGE UP AND

DOWN BUTTONS

PREVIOUS

CHANNEL BUTTON

SUBTITLES BUTTON

Note: Some button functionality ( eg DVR) may not be available on specific models of STB and funct i onality also var i es with the type of

TV service delivered by your service prov i der.

n

Wellman

Wellman Remote Control Guide

319-646-6075, After Hours 319-646 6076 • www.wellmantelephone.com

Troubleshooting and FAQ

How do I reboot my set top box?

To reboot the set top box, unplug the black power cord located on the back of the set top box, wait about 1 0 seconds and plug the power cord in. The set top box will go through a reboot ser i e s taking approximately 3-5 minutes.

The remote control is not working.

What do I do?

Make sure there isn 't anyth i ng between the remote and the remote sensor on your rece i ver, a n d that you are with i n 20 feet of the r eceive r when using your remote control.

Make sure that you are i n the appropriate mode. To ope r ate your set top box, press the

STB button on your remote control.

Channel(s) are not working, what do I do?

Try changing the channel to a n other channel, then turn back to the channel that was experiencing issues . This may clear up the problem .

Check your other set top boxes to see if there are problems with the channel on the other set top boxes in your home. If the problem is occurr i ng on all set top boxes i n your home, please contact

Customer Serv i ce by calling 319-646-6075 or

319-646-6076 after hou r s . If the issue i s only occurring on one set top box, reboot your set top box. If rebooting the set top box does not clear up the issue, contact Customer Service.

Whole-Home DVR

W i th W h ole-Home DVR, you can record a program i n the bedroom and v i ew or delete i t i n the family r oom . You can also pause, fast-forward, or rewind recorded shows on every connected TV. Wit h Whole-Home

DVR, you have 5 streams which allows you to record one show while watching another.

What if I see a snowy screen or blue screen?

Check your TV input to make sure it is set on the correct input for your set top box.

Can I record one channel and watch another?

Yes, you can record 4 channels and watch another . This feature should be activated w i th i n 24 hours of installation. If you find that you cannot record on channel and watch another, please contact the office at 319-

646-6075 or 319-646-6076 after hours.

My set top box will not respond, what do I do?

The colored LED light on your set top box power button should flash each time a remote button is pressed . If this happens but the set top box does not respond to your commands, reboot the set top box . If you continue to experience problems, please contact Customer Service at

319-646-6075 or 319-646-6076 after hours.

What do I do if my input gets changed?

Get your orig i nal TV remote and push the input button until you get back to the correct input. Some remotes will not have an input button, they may have a Source,

AV, or TV/Video button.