advertisement
Alcatel-Lucent OpenTouch™ Suite for MLE
8068 Premium Deskphone
8039 Premium Deskphone
8038 Premium Deskphone
8029 Premium Deskphone
8028 Premium Deskphone
User Manual
R100
8AL90896ENAAed02 R100-1416
Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)
Alcatel-Lucent 8068 Premium Deskphone
Alcatel-Lucent 8039 Premium Deskphone
Alcatel-Lucent 8038 Premium Deskphone
Alcatel-Lucent 8029 Premium Deskphone
Alcatel-Lucent 8028 Premium Deskphone
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068
BT
8068 8039 8038 8029 8028
IP Phone
Digital Phone
Color screen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Premium Add-on 10 keys modules
Audio services (hands-free, handset and headset)
Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set /Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified without prior warning
2
1. GETTING TO KNOW YOUR TELEPHONE
1.1. 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE
1.2. 8038/8039 PREMIUM DESKPHONE
1.3. 8028/8029 PREMIUM DESKPHONE
1.7. STATUS ICONS / CALL ICONS
1.12. BLUETOOTH® WIRELESS HANDSET
2.3. USING THE TELEPHONE IN “HANDS FREE“ MODE
2.4. ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED) -
2.5. CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY)
2.6. MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS
2.8. CALL BACK AN UNANSWERED CALL
2.9. REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY
2.10. RECEIVING INTERCOM CALLS
2.12. MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU
3.1. MAKING A SECOND CALL DURING A CONVERSATION
3.2. ANSWERING A SECOND CALL DURING A CONVERSATION
3.3. SWITCHING BETWEEN CALLS (BROKER CALL)
3.5. THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 21
3.6. TALK SIMULTANEOUSLY TO MORE THAN 2 CALLERS 22
3.7. PLACING A CALL ON HOLD (HOLD)
3.8. PLACING AN OUTSIDE CALL ON HOLD (PARKING)
3.9. INTRUSION INTO AN INTERNAL CONVERSATION
3
4.1. ANSWERING THE GENERAL BELL
4.2. MANAGER/ASSISTANT FILTERING
4.5. CALLING AN INTERNAL CALLER ON HIS/HER PAGER
4.6. ANSWERING A CALL ON YOUR PAGER
4.7. CALLING A CALLER ON HIS/HER LOUDSPEAKER
4.8. SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER
4.9. SEND A VOICE MESSAGE COPY
4.10. SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST
4.11. BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP
5.1. FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD)
5.2. FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE
5.3. WHEN YOU RETURN, CONSULT RECORDED MESSAGES
5.4. FORWARDING CALLS TO YOUR PAGER
5.5. FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“)
5.6. APPLYING A SELECTIVE FORWARD
5.8. CANCELLING A SPECIFIC FORWARD
5.11. LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS
5.12. CONSULTING WRITTEN MESSAGES
6.1. CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS
6.2. FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR
7.1. INITIALIZING YOUR VOICE MAILBOX
7.2. CUSTOMIZING YOUR VOICE GREETING
7.3. MODIFY THE PASSWORD FOR YOUR PHONE SET
7.4. MODIFY THE PASSWORD FOR YOUR VOICE MAILBOX
7.5. ADJUSTING THE AUDIO FUNCTIONS
7.6. ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039)
7.7. SELECTING THE WELCOME PAGE
7.9. PROGRAM THE KEYS FOR THE PERSO PAGE OR THE ADD-ON MODULE
7.10. PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS)
4
7.12. PROGRAMMING DIRECT CALL KEYS (8028/8029)
7.13. DELETING DIRECT CALL KEYS (8028 / 8029)
7.14. PROGRAMMING AN APPOINTMENT REMINDER
7.15. IDENTIFY THE TERMINAL YOU ARE ON
7.16. LOCK / UNLOCK YOUR TELEPHONE
7.17. CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE
7.19. FORWARD YOUR CALLS TO THE ASSOCIATED NUMBER
7.20. MODIFY THE ASSOCIATED NUMBER
7.21. THE TANDEM CONFIGURATION
7.22. CREATE, MODIFY OR CONSULT YOUR INTERCOM LIST (MAX. 10 NUMBERS)
7.23. INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING)
7.24. USE OF THE BLUETOOTH® HANDSET
7.25. INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING)
7.26. USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET
7.27. DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS
7.28. CONTACTING YOUR ADMINISTRATOR
8. ACD: AGENT SET / SUPERVISOR STATION
8.2. OPEN AN AGENT SESSION (LOGON) – AGENT SET
8.3. ACD APPLICATION WELCOME SCREEN – AGENT SET
8.4. CLOSE AN AGENT SESSION (LOGOFF)
8.6. OPEN A SUPERVISOR SESSION (LOGON)
8.7. PROCESSING GROUP- SUPERVISOR ENTRY/WITHDRAWAL
8.8. SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST
8.9. CLOSE A SUPERVISOR SESSION
9. USE THE TELEPHONE IN SIP OR “SAFE “ MODE
9.2. MAKE A CALL USING THE PERSONAL PHONE BOOK
9.3. REDIALING THE LAST NUMBER DIALED
9.5. MAKING A SECOND CALL DURING A CONVERSATION
9.6. ANSWERING A SECOND CALL DURING A CONVERSATION
9.7. PLACING A CALL ON HOLD (HOLD)
9.8. SWITCHING BETWEEN CALLS (BROKER CALL)
9.10. THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 49
9.11. MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 49
9.13. FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD)
9.14. ADJUSTING THE AUDIO FUNCTIONS
5
9.15. ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039)
9.17. PROGRAM THE KEYS FOR THE PERSO PAGE OR THE ADD-ON MODULE
6
1 Getting to know your telephone
1.1 8068 Bluetooth® / 8068 Premium Deskphone
A Bluetooth® handset for optimized communication . A wired handset is also available and can replace the
Bluetooth® handset
3.5 mm headset jack
Alphabetic keyboard
LED
Flashing blue: incoming call Arrival of a new call
Color screen
10 dedicated functions keys
Navigation
Permanent feature keys: quick access to the phone’s main features
An adjustable and stable foot
1.2 8038/8039 Premium Deskphone
Handset
3.5 mm headset jack
Alphabetic keyboard
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
Monochrome screen
10 dedicated functions keys
Navigation
Permanent feature keys: quick access to the phone’s main features
Loudspeaker
7
An adjustable and stable foot
1.3 8028/8029 Premium Deskphone
Handset
3.5 mm headset jack
Alphabetic keyboard
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
Loudspeaker
Monochrome screen
6 dedicated functions keys
4 programmable keys with Led and paper label
Navigation
Permanent feature keys: quick access to the phone’s main features
An adjustable and stable foot
1.4 Connectivities
Description of the connectors
8029 / 8039 8068 / 8038 / 8028
Add-on module connector (SATA type).
1 RJ 11 connector for external ringer and audio active envelop indicator
1 RJ 9 connector for alphanumerical keyboard
1 RJ9 connector for a corded handset
1 RJ 11 connector for external ringer and audio active envelop indicator
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical keyboard
One 10/100/1000 Gigabit Ethernet connector (PC)
One 10/100/1000 Gigabit Ethernet connector (LAN)
One DC power jack for an external power adaptor
1 RJ9 connector for a corded handset
8
Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1 2 3
4 5
1.5 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing the page tabs at the top of the screen. The selected page is highlighted. o Menu o Perso o Info
8068 8038/8039 8028/8029
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or application From this page, it is possible to adjust the ringer volume, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
/ Transfer icon: Pressing the key next to this icon allows you to program or change the transfer function
9
1.6 Navigation
OK key:
Used to validate your choices and options while programming or configuring
Left-right navigator:
Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call).
.
Up-down navigator:
Used to scroll through the content of a page .
Back/Exit key
Use this key to go back to the previous step
. Use this key to go back to the homepage (long press)
1.7 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon
10
1.8 Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. When activated, this is key blue
Turn down the volume Lower the contrast
Turn up the volume Increase the contrast
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a call is in progress, pressing this key switches from handsfree mode to headset or handset mode.
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature.
Last number redial (short press)
Call back on the last 10 number dialed (long press)
Guide key: Used to obtain information on functions of the “menu“ page and to program key of the “perso“ page
Messaging key to access various mail services
This key is lit when you have received a new voicemail, text message or callback request.
11
1.9 Alphabetic keyboard
Your set is provided with an alphabetic keyboard depending on you country and language:
Country variants: o AZERTY o QWERTZ o QWERTY (international) o QWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature by entering the name of your caller on the keyboard.
Below is a list of the function keys that allow you to access all the symbols
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions
Caps lock: to write text in capital letters.
Alt key. To access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.
12
1.10 Add-on module
Flashing blue: incoming call
Installation
Premium Add-on 10 keys modules
1
2
4
3
1. Remove the protection of the dedicated compartment behind the set
2. Insert the add-on correctly in the compartment
3. Plug the provided cord into the dedicated socket behind your set
4. Fix the add-on with the provided screw
Premium Add-on 40 keys / Premium Smart Display 14 keys:
1. Plug the provided cord into the dedicated socket behind your phone
2. If desired, fix the foots (set and add-on) with the provided clip
13
1.11 Call management screen
8068
Incoming call icon , Call in progress , Call on hold , …
Incoming call and conversation presentation screen
8038
Soft keys: actions available depending on the call status
Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page. These functions (transfer, conference, etc.) are directly related to the status of the call consulted.
For example, the transfer function will not be available between a call in progress or a held call and an incoming call.
Used to switch from a telephone screen to an application screen. For example, it can be used while a call is in progress to search a number, program an appointment reminder, etc
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting calls are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated to the caller.
14
1.12 Bluetooth® Wireless handset
Off-hook/On-hook: press this key to take or terminate a call
LED
Volume/Mute:
Short successive presses to change the handset volume level
(3 levels)
Long press to activate or deactivate mute mode
Location of the battery
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
LED
Off: operating normally
Blinking green: in communication
Green steady: handset charging
Orange flashing: battery charge low or handset outside coverage zone
Orange steady: malfunction
Installing or replacing the Bluetooth® handset battery
Lift up the battery cover
Slide out the battery holding part
The battery recharges when the Bluetooth® handset is on its base.
15
2 Using your telephone
2.1 Making a call
Use one of the following:
Dial directly the number for your call
Lift the receiver Enter the destination number
Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
Dial the destination number
Hands free Dial the destination number
Programmed line key
Search by name (you can also access the search by name feature via the alphapad)
To make an external call, dial the outside line access code before dialing your contact number
If the internal or outside number does not reply:
LS announce
Broadcast a message on the loudspeaker of the free terminal
Call back
Request callback to a busy terminal
Text mail
Send a written message
Voice mail
Store number to call again
2.2 Receiving a call
Use one of the following:
Lift the receiver
Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
Hands free
Take call
Select the “incoming call“ icon
2.3 Using the telephone in “Hands free“ mode
Terminal idle:
Press and release You are in hands free mode
Terminate your call
16
Call in progress:
During a conversation
Press and release You are in hands free mode
During a conversation, you can lift the receiver without terminating the call.
2.4 Activating the loudspeaker during a conversation (receiver lifted) -
Loudspeaker.
During a conversation
Activate loudspeaker
Adjust volume (9 levels)
The key lights up
Deactivate loudspeaker The key is no longer lit
Press and release the loudspeaker key to switch to hands free mode (light steady).
2.5 Calling your caller by name (company directory)
Enter the name or initials or the surname and first name of your caller
Select the type of search you want (last name, last name and first name or initials)
Display of all the callers meeting the search criteria
Use one of the following: o
Display the previous and next names o Select the name of the person you wish to call o
Modify the search
*Name must be entered in format namespacefirst name.
This key is used to display the entire name when it is truncated
2.6 Make calls via your programmed call keys
Access the “Perso“ page
Find the caller you want to call from the programmed call keys
Select the caller
2.7 Redialing
Redialing the last number dialed (redial)
Last number redial
Call back one of the last 8 numbers dialed
Reach the “Menu“ page
Redial list
Select the number to redial from the last 50 dialed numbers
17
2.8 Call back an unanswered call
Call back the last caller
Reach the “Menu“ page
Events
Last caller:
Call back the last caller
List of last callers
Reach the “Menu“ page
Events
Select the type of call: o
No non replied internal call / xx Non replied internal calls o
No non replied external call / xx Non replied external calls
Select a name or a number
Recall
To delete the selected item
Delete
Delete the list of unanswered calls
Reach the “Menu“ page
Events
Select the type of call: o
No non replied internal call / xx Non replied internal calls o
No non replied external call / xx Non replied external calls
Delete all
(or use icon: )
2.9 Requesting automatic callback if internal number is busy
Internal number busy
Call back
Callback request acknowledged
2.10 Receiving intercom calls
You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen.
To activate -Terminal idle:
Corresponding LED lights up
When your caller hangs up, interphony mode remains active.
To deactivate -Terminal idle:
The corresponding LED goes out
18
2.11 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
During a conversation
Use one of the following: o Send DTMF o Press the star key
Enter DTMF code
The function is automatically cancelled when you hang up.
2.12 Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
From the set
During a conversation
Disable microphone The key lights up
Resume the conversation The key is no longer lit
From the Bluetooth® receiver
Press the handset volume/mute key (long press)
19
3 During a conversation
3.1 Making a second call during a conversation
During a conversation
New call
Number of second caller The first call is on hold
Other methods for calling a second caller
Dial directly the number for your call.
Name of second caller.
Select the “Redial“ function
Programmed line key.
To cancel your second call and recover the first:
You are in conversation with the second caller and the first one is on hold.
Use one of the following: o Enquiry off o
Hang up
You are on the line with your first contact
If you make an error, hang up: your telephone will ring and you will recover your first call.
3.2 Answering a second call during a conversation
During a conversation, another person is trying to call you Name or no. of the caller displayed for 3 seconds
Use one of the following methods to answer the displayed call o Line key for which icon is flashing o Take call
The first call is on hold
To return to your first caller and end the conversation in progress
The second call is ended
To return to the first contact, use one of the following o Select the “incoming call“ icon o o Lift the receiver
20
3.3 Switching between calls (Broker call)
During a conversation, a second call is on hold.
Select the contact on hold You are in conversation with the second caller and the first one is on hold.
3.4 Transferring a call
To transfer your call to another number:
During a conversation
Calling a second person during a conversation The first call is on hold
You can transfer the call immediately or wait for your contact to answer before transferring the call
Transfer
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
3.5 Three-way conference with internal and/or external callers (conference)
During a conversation, a second call is on hold
Conference
You are in conference mode
Cancel conference and return to first caller (If conference is active)
End of conference
Hang up on all caller (If conference is active)
Hang up
After the conference, to leave your two callers talking together:
Transfer
Hang up
21
3.6 Talk simultaneously to more than 2 callers
You are in a conference call with 2 callers. To add another caller to the conference:
Add
Dial the number of your caller (dial, directories, last numbers dialed...)
Your caller answers
Insert
You are on the line with the additional contact
During a 3-way conference, you can add up to three additional participants.
3.7 Placing a call on hold (hold)
Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
During a conversation
Put on hold
Your call is placed on hold
Recover the call on hold:
Select the call on hold
Common hold:
To recover your call on any telephone in your system.
During a conversation
Hold
Your call is placed on hold
Recover the call on hold from any telephone:
Select the call on hold
3.8 Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
During a conversation
Park the call
A parking announcement message is displayed on the screen of the parking destination set.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.
Reach the “Menu“ page
Settings Services Consultation Call pick up services Park/retrieve
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
22
3.9 Intrusion into an internal conversation
Your caller’s line is busy. If the number is not “protected“ and if authorised, you can intrude into the call:
Intrusion
Same key to exit (
Intrusion)
Protection against intrusion:
Press programmed key (The programmed key has to be configured by the system)
Enter caller’s number
Protection is cancelled when you hang up.
3.10 Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
During a conversation
Adjust audio volume
3.11 Signal malicious calls
This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.
You receive a malicious call
Malicious
23
4 Sharing
4.1 Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Reach the “Menu“ page
Settings Services Consultation Call pick up services Night service call pick up
4.2 Manager/Assistant filtering
System configuration allows “Manager/Assistant“ groups to be formed, so that the manager’s calls can be directed to one or more assistants.
The programmed key has to be configured by the system.
From the manager or assistant telephone:
Press programmed key Incoming calls are filtered by a chosen person (assistant, etc.)
Same key to cancel
Filtering is indicated on the manager's telephone by the icon corresponding to the “screening“ programmed key.
4.3 Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
If the telephone ringing is in your own pick-up group:
Reach the “Menu“ page
Settings Services Consultation Call pick up services Group call pick up
If the telephone ringing is not in your pick-up group:
Reach the “Menu“ page
Settings Services Consultation Call pick up services Individ pick up
Number of telephone ringing
The system can be configured to prevent call pick-up on certain telephones.
24
4.4 Hunting groups
Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
Temporary exit from your hunting group:
Reach the “Menu“ page
Settings Services Consultation Additional services Out hunting grp
Enter your group number
Return into your group:
Reach the “Menu“ page
Settings Services Consultation Additional services In hunting grp
Enter your group number
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
4.5 Calling an internal caller on his/her pager
The number called does not answer and you know that the person called has a pager:
Dial the destination number
Paging
Dial the destination number Paging in progress is displayed
Your caller can answer from any telephone in the system.
4.6 Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
Your pager beeps
Reach the “Menu“ page
Settings Services Consultation Paging Paging answer
Your extension number
25
4.7 Calling a caller on his/her loudspeaker
Your internal caller does not answer. If authorised, you can remotely activate your caller’s phone:
Your caller does not reply
LS announce
You are connected to the loudspeaker on your caller’s phone (if he/she has the hands free function)
4.8 Sending a written message to an internal caller
New text message Send
Use one of the following: o Enter the number of the terminal to receive the message o Enter the first letters of the name
Choose the type of message
Sending predefined message
Predefined msg
Select a predefined message
Apply
Sending a message to complete
To complete
Select a predefined message to complete
Complete your message
Apply
Sending a new message
Msg to create
Write your message
Apply
Sending the previous message
Previous msg
Apply
26
4.9 Send a voice message copy
New voice message
Enter your personal code Display number of new and old messages
Consult Forward msg
Number to be called /caller’s name (
Spell name
/ ) o
Send
Send message o
Exit
End of broadcast
4.10 Sending a recorded message to a number a distribution list
New voice message
Enter your personal code Display number of new and old messages
Send
Record your message
Exit
End of recording
Number to be called /caller’s name (
Spell name
/ ) o
Send
Send message o
Exit
End of broadcast
4.11 Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:
Off hook
Number of broadcast group Speak, you have 20 seconds
Hang up
The message will only be broadcast on terminals not in use and which have a loudspeaker.
27
5 Keep in touch
5.1 Forwarding calls to another number (immediate forward)
The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.).
Select the transfer icon (the icon depends on your phone:
/ )
Immediate forward
Number to be called Forward is acknowledged
You can make calls, but only the destination number can call you.
5.2 Forwarding your calls to your voice message service
Select the transfer icon (the icon depends on your phone:
/ )
Imm fwd to VM
Forward is acknowledged
5.3 When you return, consult recorded messages
The message key flashes when you have received a new voicemail, text message or callback request and is lit if you have missed calls
New voice message
Enter your personal code Display name of sender, with date, time and ranking of message
Consult
Listen to message
When you have listened to the message, do one of the following o
Replay
Replay message o
Erase
Erase message o
Call back
Call back sender of message o
Save
Archive the message o
/
Exit
Terminate consultation
28
5.4 Forwarding calls to your pager
Callers will thus be able to contact you while you are moving around the company:
Press programmed key (The programmed key has to be configured by the system)
Forward is acknowledged
5.5 Forwarding your calls from the receiving terminal (“Follow me“)
You wish to receive your calls in your present location:
Use the “Follow me“ function.
Select the transfer icon (the icon depends on your phone:
/ )
Other fwd Remote forward
Dial your extension number Forward is acknowledged
If you have a key programmed with this feature, you can access the feature directly
Press programmed key
Dial your extension number Forward is acknowledged
5.6 Applying a selective forward
You can forward your primary number and your secondary number or numbers to different sets.
Reach the “Menu“ page
Settings Services Consultation Forward services
Select the number to forward o Principal line selection o Second line selection
Number receiving forward
5.7 Cancelling all forwards
Select the transfer icon (the icon depends on your phone:
/ )
Deactivate Deactivate forward
To cancel all forwards, you can programme another type of forward too
5.8 Cancelling a specific forward
Programmed key corresponding to type of forward (group or selective)
29
5.9 Forwarding calls
Callers will thus be able to contact you while you are moving around the company:
Use one of the following: o Select the transfer icon (the icon depends on your phone:
/ ) o Reach the “Menu“ page
Forward
Other fwd
Select the forward type to program o
Forward on busy o
Forward on no reply o
Forward on busy/no reply
Number receiving forward Diversion is acknowledged
If you have a key programmed with this feature, you can access the feature directly
Press programmed key
Number receiving forward Diversion is acknowledged
5.10 Do not disturb
You can make your terminal temporarily unavailable for all calls.
Select the transfer icon (the icon depends on your phone:
/ )
Do not disturb
Enter code to activate the feature
Apply
Forward is acknowledged
Callers wishing to contact you will see the “Do Not Disturb“ message displayed on their sets when they try to call.
To deactivate the Do not disturb feature, follow the same procedure
5.11 Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
New text message Fwd to text
Choose the type of message
Sending predefined message
Predefined msg
Select a predefined message
Apply
30
Sending a message to complete
To complete
Select a predefined message to complete
Complete your message
Apply
Sending a new message
Msg to create
Write your message
Apply
To deactivate the forward to text feature:
New text message Deact fwd text
The text message is displayed
Deactivate
5.12 Consulting written messages
The light indicates that messages have been received.
Number of messages received
New text message Read message
Display name of sender, with date, time and ranking of message
Use one of the following: o
Recall
Call back sender of message o
Save message
Record message o
Next message
Next message o
Text answer
Answer with a text message o
Terminate consultation
31
6 Managing your charges
6.1 Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
Reach the “Menu“ page
Settings Services Consultation Additional services Business account code
Number of business account
Number required
6.2 Finding out the cost of an outside call made for an internal user from your terminal
Reach the “Menu“ page
Settings Services Consultation Consultation & callbacks Charging informations
32
7 Programming your telephone
7.1 Initializing your voice mailbox
Light flashes
Enter your personal code then record your name according to voice guide instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
A weak personal code will be rejected by the system:
Identical 4 digits (0000, 1111,)
A simple sequence of 4 digits (0123, 1234,)
Make sure you choose a strong password with at least 4 digits.
7.2 Customizing your voice greeting
You can replace the greeting message by a personal message
Voice mail
Enter your personal code
Perso options Greeting msg Perso greeting
Record message
End
End of recording
Use one of the following: o
Accept
Apply o
Restart
Re-record a message o
Replay
Replay message
To return to the default message
Normal prompt
7.3 Modify the password for your phone set
Reach the “Menu“ page
Settings Phone Password
Old code (4 digits)
Apply
New code (4 digits)
Apply
Enter new password again to confirm
Apply
This code acts as a password controlling access to programming functions and the user ’Set Locking ’ function (code by default: 0000).
A weak personal code will be rejected by the system:
Identical 4 digits (0000, 1111,)
A simple sequence of 4 digits (0123, 1234,)
Make sure you choose a strong password with at least 4 digits.
33
7.4 Modify the password for your voice mailbox
Voice mail
Enter your personal code
Perso options Admin options Password My password
New code (4 digits)
Apply
As long as your voice mailbox has not been initialized, personal code is 0000.
A weak personal code will be rejected by the system:
Identical 4 digits (0000, 1111,)
A simple sequence of 4 digits (0123, 1234,)
Make sure you choose a strong password with at least 4 digits.
7.5 Adjusting the audio functions
Reach the “Menu“ page
Settings Phone Ringing
Choose the tune
Select the type of call to which the ringing is to be associated o
Internal call o
External call
Select the melody of your choice (16 tunes)
End
To adjust other audio features
Adjusting the ringer volume
Level
Select the volume you want: (12 levels)
End
To adjust other audio features
Activate/deactivate silent mode
More options o
▫ Silent mode
To activate o
▪ Silent mode
To deactivate
End
To adjust other audio features
34
Activate/deactivate meeting mode (progressive ringing)
More options o
▫ Progressive ringing
To activate o
▪ Progressive ringing
To deactivate
End
To adjust other audio features
Activate/deactivate discreet ring mode
▫ One beep before ringing / ▫ Three beeps before ringing
To activate
▪ One beep before ringing / ▪ Three beeps before ringing
To deactivate
End
To adjust other audio features
Adjust ringer volume while a call arrives
Your telephone rings
Adjusting the ringer volume
7.6 Adjusting the contrast of the display (8028/8029/8038/8039 Premium
Deskphone)
Reach the “Menu“ page
Settings Phone Contrast
Decrease or increase the contrast of the display
7.7 Selecting the welcome page
This function is used to choose the page displayed by default on the telephone.
Reach the “Menu“ page
Settings Phone Homepage
Select the default page
7.8 Selecting language
Reach the “Menu“ page
Settings Phone Language
Select the language of your choice
35
7.9 Program the keys for the Perso page or the add-on module
You can program the “Perso“ page keys for call numbers and functions
Access the Perso page using the navigator
Press the key you want to program
To program a number
Speed dial
Enter the number
Enter the name of the key
Apply
To program a function
Services
Follow information displayed on the screen
Other possibilities
Modify
Modify contents of entry displayed
Erase
Delete
7.10 Programming direct call keys (F1 and F2 keys)
Press a programmable key (F1 or F2) o
Speed dial
To program a number o
My services
To program a function
Follow information displayed on the screen
7.11 Delete a programmed key
Reach the “Menu“ page
Settings Phone Key program Prog perso page
Access the “perso “ page if necessary
Use one of the following: o
Select the key to delete o
Press a programmable key (F1 or F2)
Delete
36
7.12 Programming direct call keys (8028/8029 Premium Deskphone)
The phones have four programmable keys with Leds and paper labels.
Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator
If the key is not programmed yet:
Select the key to program
Enter the name and number to associate to the key
Validate the name and number.
If the key is already programmed:
Select the key to program
Enter the name and number to associate to the key
Validate the name and number.
7.13 Deleting direct call keys (8028/8029 Premium Deskphone)
Select the key to delete
Clear
7.14 Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours).
Reach the “Menu“ page
Appointment
Enter time of appointment
The “Appointment programmed“ icon is displayed on the welcome page.
At the programmed time, your telephone rings:
If your calls are forwarded to another terminal, the forward is not applied to the reminder call.
To cancel your reminder request:
Reach the “Menu“ page
Appointment Delete
The “Appointment programmed“ icon disappears from the welcome page.
37
7.15 Identify the terminal you are on
The number of your telephone is displayed on the “Info“ page.
7.16 Lock / unlock your telephone
This icon indicates that the phone is locked.
Reach the “Menu“ page
Lock
Enter your password Your telephone is locked/unlocked
7.17 Configuring the audio jack of your telephone
By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker. A wideband headset can also be installed for optimized sound quality.
Reach the “Menu“ page
Settings Phone Jack plug
Select the type of device plugged into the jack o
Headset o
External hands-free o
External loudspeaker
7.18 Call the associated set
The number of another set can be associated with your set number (See Modify the associated number).
To call it:
Reach the “Menu“ page
Settings Services Associate Call from assoc
Start the call
7.19 Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.
Reach the “Menu“ page
Settings Services Consultation Associate services
Use one of the following: o
Overflow to associate
For forwarding when you do not answer o
Overflow if busy to associate
For immediate forwarding when your line is busy o
Ovflow busy/no rep to assoc
For forwarding if you do not answer or if you are busy o
Deact overflow to associate
To cancel the forwarding to associate function
Apply
38
7.20 Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.
Reach the “Menu“ page
Settings Services Associate
Enter your password
Apply
Modify
Select the new associated number o
Enter the new associated number Acceptance of the programming is displayed o
Voice mail o
Speed dial
Acceptance of the programming is displayed
7.21 The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
7.22 Create, modify or consult your intercom list (max. 10 numbers)
Reach the “Menu“ page
Settings Services Interphony
Follow the on-screen instructions
7.23 Installing a Bluetooth® Wireless Technology handset (matching)
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
Reach the “Menu“ page
Settings Phone Bluetooth Add device
With the handset turned off, press the 2 Bluetooth® handset keys at the same time (long press)
You will hear a 3 note signal and the LED will flash green and orange alternately
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed
39
Select the relevant equipment
Add
The 3-note tone indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level)
Error messages
The Bluetooth® handset emits a sequence of 4 beeps
The set displays an error message indicating that the set and the Bluetooth® handset are incompatible
Your set is an older generation than your
Bluetooth® handset
Your Bluetooth® handset is an older generation than your set
7.24 Use of the Bluetooth® handset
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set.
The handset has a LED and two buttons.
Light
Green flashing: normal operation.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
Off-hook/On-hook and Volume/Mute keys
Off-hook/On-hook: press this key to take or terminate a call.
Volume/Mute: o Short successive presses to change the handset volume level (3 levels) o Long press to ensure your caller no longer hears you
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset
7.25 Installing a Bluetooth® Wireless Technology headset (matching)
A multi-point Bluetooth headset can be provided by Alcatel-Lucent.
This headset can be matched to your mobile phone and other communication devices at the same time. For example, you can use the headset matched to your mobile and when you enter your office the headset automatically matches to your office set too.
You can then answer a call using your Bluetooth headset or the Bluetooth Handset on the office set.
40
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode.
Reach the “Menu“ page
Settings Phone Bluetooth Add device
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed
Select the relevant equipment
Add
Validate your choice
Enter the PIN code of the headset *
Acknowledgement message and display of the headset icon on the terminal screen
*Refer to the user documentation supplied with the headset.
7.26 Using a Bluetooth® Wireless Technology headset
Refer to the user documentation supplied with the headset.
7.27 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless
Technology
Reach the “Menu“ page
Settings Phone Bluetooth My devices
Display of the different equipment matched
Select the equipment to be removed
Remove dvc
Validate your choice
Message acknowledging the equipment has been removed
7.28 Contacting your administrator
If necessary you may need to contact your administrator.
Before contacting your administrator make sure you have information such as your phone's part number and software version to hand.
The part number
The phone's part number is located under the foot of the phone.
Software version
The software version can be viewed on the phone by following this path:
Settings Options Version
A multi-point Bluetooth headset can be provided by Alcatel-Lucent.
41
8 ACD: Agent set / Supervisor station
8068/8038/8039 Premium DeskPhone.
8.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and skills.
8.2 Open an agent session (LogOn) – Agent set
Reach the “Menu“ page
LogOn
Enter the identifier number
Enter your personal password
For a decision maker agent
Use one of the following: o Enter the processing group number o List
Select the processing group from a list
8.3 ACD application welcome screen – Agent set
Once the ACD session is open, the agent can access the ACD application dedicated functions.
Unavailable
This function allows the agent to be “logged out “ from the ACD application. The “logged out “ function is activated - by default, on opening an agent session (system configuration), by the supervisor or by the agent himself. The agent changes this “logged out “ status by pressing the display key associated with this function.
Unavailable
After each ACD call, the agent automatically assumes Wrap-up mode. During this mode, the agent does not receive any ACD calls and can carry out the tasks associated with a call.
This mode can be terminated at any time by pressing the display key associated with the Wrap-
Up function or by waiting for the end of the timer (system configuration).
Supervisor
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor directly by pressing this key.
Queue info
By pressing this key, the agent accesses information regarding the queue (number of calls waiting, average or maximum waiting time, number of free, busy or logged out agents.
42
Private info
Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and number of the set, etc.).
Welcome guide
This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message.
Access to welcome message configuration involves entering the agent identifier number and a password.
ACR manage.
The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned or deleted one by one or globally.
Help
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request.
8.4 Close an agent session (LogOff)
LogOff
Enter your personal password
Apply
The session is closed
8.5 Supervisor station
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
8.6 Open a supervisor session (LogOn)
Reach the “Menu“ page
LogOn
Enter the identifier number
Enter your personal password
8.7 Processing group- Supervisor entry/withdrawal
Entry
Use one of the following: o
Enter the processing group number o
List
Select the processing group from a list
43
8.8 Supervision or acceptance of an assistance request
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the “Help “ function key in the “Perso “ page.
Listen
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then listen in on the conversation between an agent and his caller, but cannot participate in the conversation.
Intrusion
This key allows the supervisor to intrude in a communication. This intrusion is signalled to the agent and his caller by an audible beep and the supervisor can cut-in on the conversation at any time. If the agent on-hooks or if the supervisor presses the “Help “ key, only the supervisor and the caller will be in communication.
Restrictive
The agent is in communication with a caller. This function allows the supervisor to talk just with the agent without the caller being informed of this intrusion (restrictive).
Permanent
The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-time.
Cancel
Pressing this key results in the rejection of an agent assistance request.
8.9 Close a supervisor session
LogOff
Enter your personal password
Apply
The session is closed
44
9 Use the telephone in SIP or “Safe “ mode
Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.
According to the configuration the telephone system of your company, your phone set can automatically switch to “safe “ mode in case of loss of connection with the system, in order to ensure continuity of service. Then, your telephone is running in SIP mode until the connection with the telephone system of your company is re-established.
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is usually the caller’s telephone number.
For more information, contact your installer or administrator.
The SIP mode is only available for 8 Series.
Pre-programmed function keys are disabled in SIP mode.
9.1 Making a call
Take the line
Use one of the following:
Lift the receiver Enter the destination number
Hands free Dial the destination number
Line key Dial the destination number
You hear a tone
Call by dialing internal number of your caller
Use one of the following:
Dial directly the number for your call
Take the line Dial the destination number
Call
Call using your caller's URI
Take the line
Dial by URI
Enter your caller's URI
/
Call
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is usually the caller’s telephone number.
45
9.2 Make a call using the personal phone book
Use one of the following: o Directory o Take the line
From directory
Select your caller from the list
Call
9.3 Redialing the last number dialed
Redial key (short press) Last number redial
9.4 Receiving a call
Stop the ringer
Use one of the following:
Press this key once
Silence
Reject the call displayed
Use one of the following:
Press this key twice
Reject call
Answer the call
Use one of the following:
Lift the receiver
Hands free
Take call
Select the “incoming call“ icon
Line key
46
9.5 Making a second call during a conversation
During a conversation
Use one of the following: o
New call
The first call is on hold o
Free line key
Use one of the following: o Number of second caller o Dial by URI
Call using your caller's URI o From directory
Call from your personal directory o
Redialing the last number dialed
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is usually the caller’s telephone number.
To cancel your second call and recover the first:
You are in conversation with the second caller and the first one is on hold.
Use one of the following: o Enquiry off o
Hang up
Use one of the following: o
Line key with light flashing o Retrieve
You are on the line with your first contact
9.6 Answering a second call during a conversation
During a conversation, another person is trying to call you Name or no. of the caller displayed for 3 seconds
Use one of the following methods to answer the displayed call o Line key for which icon is flashing o
Line key with light flashing o Take call
The first call is on hold
47
To return to your first caller and end the conversation in progress
Use one of the following: o Enquiry off o
Hang up
Use one of the following: o
Line key with light flashing o Retrieve
You are on the line with your first contact
9.7 Placing a call on hold (hold)
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
During a conversation
Put on hold
Your call is placed on hold
Recover the call on hold:
Use one of the following: o
Line key with light flashing o Retrieve o Line key for which icon is flashing
9.8 Switching between calls (Broker call)
During a conversation, a second call is on hold.
Select the contact on hold You are in conversation with the second caller and the first one is on hold.
9.9 Transferring a call
You are in communication with a first caller o Calling a second person during a conversation The first call is on hold o
Transfer to
The two callers are connected
You are in communication with two callers o
Transfer
The two callers are connected
48
You are in communication with a first caller. A second caller is on hold. You want to transfer the ongoing call to a 3rd caller. o
Transfer to 3rd o
Call the recipient of the transfer o
Transfer to
The two callers are connected
Recover the call on hold:
Use one of the following: o
Line key with light flashing o
Retrieve o
Line key for which icon is flashing
9.10 Three-way conference with internal and/or external callers
(conference)
During a conversation, a second call is on hold
Conference
You are in conference mode
Hang up on all caller (If conference is active)
Use one of the following: o
Hang up o End of conference
After the conference, to leave your two callers talking together:
Transfer
Hang up
9.11 Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
During a conversation
Disable microphone The key lights up
Resume the conversation The key is no longer lit
9.12 Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
During a conversation
Adjust audio volume
49
9.13 Forwarding calls to another number (immediate forward)
The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.).
Forward
Display the forwarding status of your set
Immediate fwd
Call the recipient of the forwarding
Save
Validate the forwarding
You can make calls, but only the destination number can call you.
Modify the forwarding
Forward
Display the forwarding status of your set
Immediate fwd
Call the recipient of the forwarding
Save
Validate the forwarding
Cancel the forwarding
Forward
Display the forwarding status of your set
Deactivate
9.14 Adjusting the audio functions
Reach the “Menu“ page
Settings Phone Ringing
Choose the tune
Melody
Select the melody of your choice (16 tunes)
End
To adjust other audio features
Adjusting the ringer volume
Level
Select the volume you want: (12 levels)
End
To adjust other audio features
50
Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing)
More options o
Normal ringing
o
Silent mode
Progressive ringing
End
To adjust other audio features
Activate/deactivate discreet ring mode
Beep
One beep before ringing
Three beeps before ringing
Ring without beep
End
To adjust other audio features
Adjust ringer volume while a call arrives
Your telephone rings
Adjusting the ringer volume
9.15 Adjusting the contrast of the display (8028/8029/8038/8039 Premium
Deskphone)
Reach the “Menu“ page
Settings Phone Contrast
Decrease or increase the contrast of the display
9.16 Selecting language
Reach the “Menu“ page
Settings Phone Language
Select the language of your choice
51
9.17 Program the keys for the Perso page or the add-on module
Access your personal directory
Directory
Create a record in the personal directory
New
Last name: , 1st name:
,
SIP
Name, first name and number of your contact
Save
Return to first screen
Modifying a record in the personal directory
Select the contact to modify
Modify
Last name: , 1st name:
,
SIP
Name, first name and number of your contact
Save
Return to first screen
9.18 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes directly using the keys on your telephone.
For more information regarding this configuration, contact the person in charge of your installation.
52
10 Guarantee and clauses
10.1 Safety Instructions
Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least
To limit the risk of interference, people with pacemakers must keep the wireless telephone away from their equipment (minimum distance of 15 cm/6 inches)
It is recommended to follow the standard acceptance procedures before using this equipment in human safety critical areas (hospitals...).
The handset includes magnetic elements that may attract sharp metallic objects. To prevent injury, before each use ensure sharp metallic objects are not stuck to the earpiece and microphone.
There is a danger of explosion if the battery is replaced incorrectly - use only the battery with the reference 3GV28041AB (1.2V 1500 mAh) (Bluetooth® Handset only).
Battery charge (Bluetooth® Handset only): Charge the battery for about 16 hours before initial use
Avoid using phones (other than cordless) during an electrical storm. There may be a remote risk of electric shock from lightning
Do not use the device in environments where there is a danger of explosion
Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or into a regular Public Switched Telephone Network (PSTN) connection. This can result in severe damage to the phone
Never allow your telephone to come into contact with water
To clean your telephone, use a soft damp cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Do not use aerosol cleaners.
This product is intended to be connected to the PABX via the LAN (10/100/1000 MB)
If you are connected to a POE connection do not use an external Power Supply.
The PoE (Power over Ethernet) devices that supply or receive power and their connected cables must all be completely indoors.
The RJ-45 jack is not used for telephone line connection
The 8068 Premium Deskphone also offers a Bluetooth® Radio Interface for the Bluetooth® handset or other Bluetooth® devices - frequency range 2402-2480 MHz, Radiated Power 1mW.
53
10.2 Regulatory Statements
Marking
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and with Directive 2011/65/UE (ROHS).
The Declaration of Conformity may be obtained from:
Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France [email protected].
USA and Canada
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Exposure to Radio Frequency Signals.
This equipment complies with radiation exposure limits set by FCC/IC and the European Council. This equipment has very low levels of RF energy and is deemed to be compliant without testing of the specific absorption rate (SAR).
User Instructions
Only use the handset in temperatures between -5°C to +45°C (23°F to 113°F). This product is intended for use in an indoor environment only. This apparatus is Hearing Aid Compatible (HAC).
Acoustic shock protection
Maximum sound pressure level for handset is compliant with European, US and Australian standards.
Directive 2003/10/EC specifying the risks inherent in noise at work
A wired handset is also available and can replace the Bluetooth® handset.
Privacy
Privacy of communications may not be ensured when using the Bluetooth® handset or any additionnal
Bluetooth® device.
Disposal
The equipment must be returned to a collection point for electronic equipment waste disposal. Defective batteries must be returned to a collection point for chemical waste disposal.
54
Related Documentation
Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory
The labels and icons presented in this document are not contractually binding and may be modified without prior warning.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright 2014 Alcatel-Lucent. All rights reserved
55
advertisement
Related manuals
advertisement