Place a Call, Basic
Switch from a connected call to answer a
new call on the same line
1. Select a phone line
2. Press
. or
1
2
Press
.
Place a call using the handset
1. Pick up the handset or press
number.
, then dial the
Switch from a connected call to answer a
new call on the other line
Select the other line.
Answer a priority call
. or
1
2
, then dial the number.
2. Use the speakerphone (if already activated) or
pick up the handset.
Cisco Unified Communications
Manager Express Quick Reference
Card for Cisco Unified IP Phone
3911
This quick reference card is intended for Cisco
Unified IP phone users who are already
familiar with their phones. For more detailed
information on your phone and its features,
see your user guide.
Note
Because of differences in phone
models and features, not all
procedures and soft keys described
here apply to all phones.
Press
Press
and dial the number. The other call is
placed on hold.
Dial from a call log
1. Do one of the following:
2. Press
. Any active call is placed on hold
and the selected call is resumed.
To end a call, hang up.
Using the Quick Reference
1. Select the other line. Any active call is placed
on hold.
Hang up while using the speakerphone
2. Make sure the call that you want to switch to
.
is highlighted and press
Press
.
Hang up one call, but preserve another call
on the same line
Press
. If necessary, remove the call from
hold first by pressing
.
Hold and Resume
• Press
and choose Directories > Missed
Calls, Received Calls, or Placed Calls.
Put a call on hold
Answer a Call
Press
or the line button.
Switch from a connected call to answer a
ringing call on the other line
2. Press
.
1. Make sure the call you want to put on hold is
highlighted.
2. Press
.
Remove a call from hold
• When there are bulleted items, choose only
one.
Answer a Call, Speakerphone
1. Make sure the appropriate call is highlighted.
• Bolded terms identify soft keys you press.
1. Press the line button, if not already selected.
1.
2. Press
.
Switch from a connected call to answer a
ringing call on the same line
1. Press the line button with the incoming call.
Select the line with the incoming call and lifting the
handset
• Complete numbered items in sequence.
Switch between connected calls on different
lines
Return the handset to its cradle.
• Press the Navigation button and choose
Missed Calls, Received Calls, or Placed Calls.
2. Select a number, then select Dial.
Switch between connected calls on one line
Ending a Call
.
Place a call when another call is active
Switching Between Multiple Calls
1. Make sure the call that you want to switch to
is highlighted.
Hang up while using the handset
Redial a number
.
Hang up the current call and press Answer.
Dial on-hook (with dial tone)
1. Press
Toggle Mute on or off
Press
3. Dial number.
QUICK REFERENCE
or the line button.
Mute
2. Press
.
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http://www.cisco.com
Tel: 408 526-4000
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Fax: 408 527-0883
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or
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countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (0705R)
© <2007> Cisco Systems, Inc. All rights reserved.
A held call is indicated by the call-on-hold icon:
.
The line button with a held call blinks slowly.
Printed in the USA on recycled paper containing 10% postconsumer waste.
78-18429-01
Transferring Calls
Forwarding All Calls to Another
Number
Transfer a call without talking to the transfer
recipient
1. From an active call, press
.
2. Enter the target number.
3. Press
press
Note
again to complete the transfer, or
to cancel.
If the transfer is cancelled, press
resume the call.
to
Set up call forwarding on your line
3. Press
press
Note
again to complete the transfer, or
to cancel.
If the transfer is cancelled, press
resume the call.
to
Press
, and choose Directories > Missed
Calls, Placed Calls, or Received Calls.
3.
2. Enter the call forward target number.
Set up Speed Dials
Cancel call forwarding on your line
1. Press
Dials.
1. From a connected call, press
and choose Directories > Speed
3. Choose Edit and enter a speed dial number.
.
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press
your call.
Accessing Voice Messages
2. Select an empty speed dial (shown as None).
Press
and choose Settings > User
Preferences > CFwdALL.
.
2. Enter the target number. Wait for the transfer
recipient to answer.
Hang up. If you leave a conference after creating it,
the conference ends.
Speed Dialing
Create a conference by adding a participant
1. From an active call, press
View your call logs
1. Press
and choose Settings > User
Preferences > CFwdALL.
Making Conference Calls
Talk to the transfer recipient before
transferring a call (consult transfer)
End your participation in a conference
again to add the participant to
Create a conference by joining two or more
existing calls
Press
Use Speed Dials
Using a Handset and Speakerphone
To place a call, press the Navigation button and
choose Speed Dials.
Use the speakerphone
If you make a mistake entering a number or name,
to erase digits or letters.
press
When you are entering numbers and letters, press #
to switch from numbers to letters, and from
uppercase letters to lowercase letters.
2. Highlight a call that you want to add to the
conference.
Press the Volume button while the handset is in the
cradle. The new ringer volume is saved
automatically.
If you want to stay on the line with the callers, use
Join instead.
If on-hook transfer is enabled on your phone, you
can either hang up to complete the call, or press
and then hang up.
You cannot transfer a call on hold. Press
again to remove the call from hold before
transferring it.
4. Repeat this process for each call that you want
to add.
5. From one of the selected calls, press Join. (You
may need to press the more softkey to see
Join.)
Change the contrast on the phone screen
1. Press
and choose Settings > User
Preferences > Contrast.
2. Press the Navigation button to set the contrast.
Using Call Logs
Note
The active call is automatically selected.
Participate in a conference
Answer the phone when it rings.
Switch to the speakerphone (from the handset)
during a call.
Press
, then hang up the handset.
Lift the handset without pushing any buttons.
1. Scroll to highlight any call on the line.
4. With one of the selected calls highlighted, press
DirTrfr. (To display DirTrfr, you might need to
press more.) The two calls connect to each
other and drop you from the call.
to toggle speakerphone mode on or off.
Switch to the handset (from a
speakerphone) during a call
Adjust the volume level for the phone ringer
3. Repeat this process for the second call.
Press
, and follow the voice instructions.
Customizing the Phone
1. Make sure that you have two or more calls on
a single line.
3. Press Select. The selected call displays this icon
.
Listen to your voice messages or access the
voice messages menu
4. Enter a name for the speed dial.
Transfer two current calls to each other
(direct transfer) without staying on the line
2. Press Select.
To access voice messages, select the line and press
.
Your phone maintains logs of your missed, placed,
and received calls.
Adjust the volume level for a call
Press the up or down Volume button during a call
or after invoking a dial tone.
This action adjusts the volume for the handset or
speakerphone, depending on which device is in use.
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