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HP Compaq nw8240 Base Model Mobile Workstation Maintenance and Service Guide
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HP Compaq nw8240 Base Model Mobile Workstation provides exceptional performance and cutting-edge features to empower professionals from architects to engineers. It seamlessly handles demanding tasks such as 3D modeling, data analysis, and complex simulations.
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Maintenance and Service
Guide
HP Compaq nx8220 Notebook PC
HP Compaq nw8240 Notebook PC
HP Compaq nc8230 Notebook PC
Document Part Number: 372658-002
October 2005
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nx8220 Notebook PC
HP Compaq nw8240 Notebook PC
HP Compaq nc8230 Notebook PC
Second Edition October 2005
First Edition March 2005
Document Part Number: 372658-002
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Accessing Computer Information . . . . . . . . . . . . . . . 3–2
Obtaining the Support Software CD . . . . . . . . . . . . . 3–3
Software Updates and the HP Web Site . . . . . . . . . . 3–3
Maintenance and Service Guide iii
Contents iv
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3–7
Using Altiris Local Recovery . . . . . . . . . . . . . . . . . . 3–7
Using System Restore Points . . . . . . . . . . . . . . . . . . 3–8
Reinstalling Applications . . . . . . . . . . . . . . . . . . . . . 3–9
Repairing the Operating System . . . . . . . . . . . . . . . 3–10
Reinstalling the Operating System . . . . . . . . . . . . . 3–12
Reinstalling Device Drivers and Other Software . . 3–14
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–14
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–15
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–19
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7
Maintenance and Service Guide
Contents
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.6 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–12
6.8 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15
6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.11 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.12 Thermal Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.13 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.15 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–34
6.16 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–35
6.17 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
6.18 Mini PCI Communications Module . . . . . . . . . . . 6–40
6.19 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–42
6.20 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–46
6.21 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–50
6.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–52
6.23 System Board Frame . . . . . . . . . . . . . . . . . . . . . . . 6–59
6.24 Push Button Module . . . . . . . . . . . . . . . . . . . . . . . 6–63
6.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–65
6.26 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–67
Maintenance and Service Guide v
Contents
7 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index
vi Maintenance and Service Guide
1
Product Description
The HP Compaq nx8220, nw8240, and nc8230 Notebook PCs offer advanced modularity, Intel® Pentium® M processors, and extensive multimedia support.
HP Compaq nx8220, nw8240, and nc8230 Notebook PCs
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■
■
■
■
■
■
■
■
■
■
■
Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, or 1.60-GHz processors, varying by computer model
The following displays are available, varying by computer model:
❏ 15.4-inch, UXGA, TFT (1600 × 1200) with over
16.8 million colors
❏ 15.4-inch, WSXGA, TFT (1680 × 1050) with over
16.8 million colors
❏ 15.4-inch, WXGA, TFT (1366 × 768) with over
16.8 million colors
80-, 60-, or 40-GB high-capacity hard drive, varying by computer model
256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
Full-size Windows keyboard with embedded numeric keypad
TouchPad and pointing stick pointing devices, including a dedicated vertical scroll region.
Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack
Integrated high-speed 56K modem with RJ-11 jack
Integrated wireless support for Mini PCI IEEE 802.11a/b and
802.11a/b/g WLAN device
Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards
1–2 Maintenance and Service Guide
Product Description
■
■
■
■
External 90-watt AC adapter with 3-wire power cord
8-cell Li-Ion battery pack
Stereo speakers
Volume up, volume mute, and volume down buttons
(full-featured models only)
✎
Numerous references are made throughout this Maintenance
and Service Guide to “full-featured” and “defeatured” units. A computer model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:
■
■
■
■
■
■
■
Volume control buttons
Quick Launch buttons
Infrared port
SD Memory Card slot
Serial port
S-Video-out port
Docking connector
A computer model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components listed above.
Maintenance and Service Guide 1–3
Product Description
■
■
Support for the following optical drives:
❏
❏
❏
DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
Connectors:
❏
❏
❏
❏
Infrared (full-featured models only)
Audio-out (headphone)
Audio-in (microphone)
Universal Serial Bus (USB) v. 2.0 (3 ports on full-featured computer models, 2 ports on defeatured computer models)
Serial port (full-featured models only)
Power
External monitor
RJ-45 (network)
RJ-11 (modem)
S-Video-out (full-featured models only)
IEEE 1394
PC Card
Smart card
SD Memory Card (full-featured models only)
Parallel port (full-featured models only)
Primary battery
Travel battery
Docking connector (full-featured models only)
1–4 Maintenance and Service Guide
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:
1. Prepare the computer for disassembly (refer to
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.11, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1.3 Power Management
■
■
■
■
■
■
■
■
The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:
Standby
Hibernation
Setting customization by the user
Hotkeys for setting the level of performance
Battery calibration
Lid switch standby/resume
Power button
Advanced Configuration and Power Management (ACPM) compliance
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown below and described in Table 1-1.
Front Components
Item Component
1 Wireless light
2 Power light
Table 1-1
Front Components
Function
On: an integrated wireless device (selected models only) has been turned on.
■
On: The computer is on.
■
Blinking: The computer is in standby mode.
1–6 Maintenance and Service Guide
Product Description
Item Component
3
Front Components (Continued)
Battery light
Function
■ Amber: A battery pack is charging.
■ Green: A battery pack is close to full charge capacity.
■ Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light blinks more quickly.
■ Off: If the computer is connected to external power, the light is turned off when all batteries in the computer are fully charged. If the computer is not connected to external power, the light is turned off until the battery reaches a low-battery condition.
4 Integrated Drive
Electronics (IDE) drive light
On: A drive in the hard drive bay or
MultiBay II is being accessed.
5
6
Infrared port
(full-featured models only)
Display release latch
Table 1-1
Provides wireless communication between the computer and an optional
IrDA-compliant device.
Opens the computer.
Maintenance and Service Guide 1–7
Product Description
The external components on the left side of the computer are shown below and described in Table 1-2.
Left-Side Components
2
3
4
Table 1-2
Left-Side Components
Item Component
1 Security cable slot
Function
Attaches an optional security cable to the computer.
RJ-45 (network) jack
RJ-11 (modem) jack
S-Video-out jack
(full-featured models only)
Ä
Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
Connects a network cable.
Connects the modem cable.
Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card with an optional, standard (4-pin) S-Video cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used with the computer.
1–8 Maintenance and Service Guide
Product Description
6
7
8
9
Table 1-2
Left-Side Components (Continued)
Item Component Function
5 Vent Enables airflow to cool internal components.
10
11
1394 port (4 pin)
USB port
Smart card reader
SD Memory Card slot
PC Card slot
PC Card eject button
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.
Connects an optional 4-pin 1394 device, such as a camcorder.
Connects USB 1.1- and 2.0-compliant devices to the computer using a standard
USB cable, or connects an optional
External MultiBay or External MultiBay II to the computer. The External MultiBay must be connected to an external power source.
Accepts smart cards.
Accepts Secure Digital (SD) Memory
Cards.
Supports optional Type I or Type II
PC Card.
Ejects PC Cards from the PC Card slot.
Maintenance and Service Guide 1–9
Product Description
The external components on the right side of the computer are shown below and described in Table 1-3.
Right-Side Components
2
3
5
6
Table 1-3
Right-Side Components
Item Component
1 Audio-out
(headphone) jack
4
Internal microphone
Audio-in
(microphone) jack
USB ports (2)
(full-featured models only)
MultiBay II
Serial port
(full-featured models only)
Function
Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio.
Records sound.
Connects an optional monaural microphone.
Connect USB 1.1- and 2.0-compliant devices to the computer using a standard
USB cable, or connects an optional
External MultiBay or External MultiBay II to the computer. The External MultiBay must also be connected to an external power source.
Holds an optional MultiBay II device.
Connects an optional serial device.
1–10 Maintenance and Service Guide
Product Description
The external components on the rear panel of the computer are shown below and described in Table 1-4.
Rear Panel Components
Table 1-4
Rear Panel Components
Item Component
1 Primary battery bay
Function
Holds the primary battery pack.
2
3
Power connector
External monitor port
Connects an AC adapter or an optional automobile or aircraft adapter.
Connects an optional external VGA monitor or projector.
Maintenance and Service Guide 1–11
Product Description
The standard keyboard components of the computer are shown below and described in Table 1-5.
Standard Keyboard Components
1–12 Maintenance and Service Guide
Product Description
2
3
4
5
6
7
8 fn key
Table 1-5
Standard Keyboard Components
Item Component
1 Function keys
(f3, f4 , f8–f11 ) caps lock key
Windows logo key
Windows applications key
Arrow keys
Keypad keys (15) num lock key
Function
Execute frequently used system functions when pressed in combination with the fn key.
Enables caps lock and turns on the caps lock light.
Executes frequently used system functions when pressed in combination with a function key or the esc key.
Displays the Windows Start menu.
Displays a shortcut menu for items beneath the pointer.
Moves the cursor around the screen.
Can be used like the keys on an external numeric keypad.
Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.
Maintenance and Service Guide 1–13
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components, Part 1
2 Power button
Table 1-6
Top Components, Part 1
Item Component
1 Display lid switch
Function
Initiates standby if the display is closed while the computer is turned on.
When the computer is:
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from standby.
■ In hibernation, briefly press to restore from hibernation.
✎
If the system has stopped responding and Microsoft Windows shutdown procedures cannot be used, press and hold the power button for at least 4 seconds to turn off the computer.
1–14 Maintenance and Service Guide
Product Description
6
7
8
Table 1-6
Top Components, Part 1 (Continued)
Item Component Function
3 Info Center button
4 Wireless button
Wireless light
Enables you to view a list of commonly used software solutions.
Enables and disables wireless LAN or
Bluetooth® devices (select models only).
On: A wireless LAN or Bluetooth device is hardware enabled.
5 Turns on Presentation mode.
9
10
Presentation mode button
Caps lock light
Num lock light
Volume mute button
(full-featured models only)
Volume down button
(full-featured models only)
Volume up button
(full-featured models only)
On: caps lock is on.
On: num lock or the numeric keypad is on.
Turns off computer sound.
Decreases system sound.
Increases system sound.
Maintenance and Service Guide 1–15
Product Description
The computer top components are continued below and described in Table 1-7.
Top Components, Part 2
1–16 Maintenance and Service Guide
Product Description
6 TouchPad
Table 1-7
Top Components, Part 2
4
5
Item Component
1
2
Pointing stick
(select models only)
Speakers
3 Pointing stick buttons
(select models only)
TouchPad scroll zone
TouchPad buttons
Function
Moves the pointer and selects or activates items on the screen.
Produce stereo sound.
Function like the buttons on an external mouse.
Scrolls up or down.
Function like the buttons on an external mouse.
Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.
Maintenance and Service Guide 1–17
Product Description
The external components on the bottom of the computer are shown below and described in Table 1-8.
Bottom Components
Table 1-8
Bottom Components
Item Component
1
2
Primary battery bay
Primary battery locking latch
Function
Holds the primary battery pack.
Secures the primary battery pack into the battery bay. This latch must be set to unlock to release the battery.
1–18 Maintenance and Service Guide
Product Description
8
5
6
Table 1-8
Bottom Components (Continued)
Item Component Function
3 Travel battery connector Connects an optional travel battery.
4 Contains one memory module slot.
Memory module compartment
Hard drive bay
Vents (5)
Holds the primary hard drive.
7 Primary battery release latch
Enable airflow to cool internal components.
✎
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.
Releases the primary battery pack from the battery bay. The primary battery locking latch must be in the unlocked position.
Docking connector
(full-featured models only)
Connects the computer to an optional docking device.
Maintenance and Service Guide 1–19
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 4, “Illustrated Parts Catalog,”
to identify replacement parts, and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■
■
■
■
■
■
■
■
■
■
■
Audio
Display
Hard drive
Intel Pentium M processors
Keyboard
Memory module
Mini PCI communications devices
PC Card
Pointing stick
TouchPad
Trusted platform module (TPM) security module
Ä CAUTION: To properly ventilate the computer, allow at least a 7.6--cm
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
1–20 Maintenance and Service Guide
2
Troubleshooting
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the computer restarts the operating system after you exit Computer Setup.
✎
Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections.
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.
1. Open Computer Setup by turning on or restarting the computer. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen.
❏
❏
❏
To change the language, press f2 .
To view navigation information, press f1 .
To return to the Computer Setup menu, press esc .
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to select File > Ignore changes and exit, and then follow the instructions on the screen.
❏ To exit and save all the settings you have entered, use the arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take effect when the computer restarts.
Computer Setup Defaults
To return all settings in Computer Setup to the values that were set at the factory:
1. Open Computer Setup by turning on or restarting the computer. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen.
❏
❏
To change the language, press f2 .
To view navigation information, press f1 .
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
Troubleshooting
4. To confirm the restoration, press f10 .
5. Select File > Save changes and exit, and then follow the instructions on the screen.
When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.
Selecting from the File Menu
Select
System Information
Save to floppy
Restore from floppy
Restore defaults
Ignore changes and exit
Save changes and exit
Table 2-1
File Menu
To Do This
■ View identification information about the computer and any battery packs in the system.
■ View specification information about the processor, memory and cache size, video revision, keyboard controller version, and system ROM.
Save system configuration settings to a diskette.
Restore system configuration settings from a diskette.
Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.)
Cancel changes entered during the current session. Then exit and restart the computer.
Save changes entered during the current session.
Then exit and restart the computer. The changes you save are in effect when the computer restarts.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Select
Administrator password
Power-on password
Password options
DriveLock passwords
Smart Card security
Embedded security
Device security
System IDs
Table 2-2
Security Menu
To Do This
Enter, change, or delete an HP Administrator password.
Enter, change, or delete a power-on password.
■ Enable/Disable stringent security.
■ Enable/Disable required password on restart.
Enable/disable DriveLock; change a DriveLock user or master password.
✎
DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.
Enable/disable power-on support for smart cards.
✎
This feature is supported by select Smart
Card readers only.
■ Enable/Disable the embedded security chip.
■ Restore embedded security chip to factory settings.
■ Enable/Disable power-on authentication support.
■ Enable/Disable automatic DriveLock.
■ Reset power-on authentication credential
✎
Embedded Security settings are accessible only if the computer is equipped with an embedded security chip.
■ Enable/Disable devices in the system.
■ Enable NIC for inclusion in MultiBoot.
Enter user-defined identification values.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Select
HDD Self Test options
Battery Information
Memory Check
Table 2-3
Tools Menu
To Do This
Run a quick or comprehensive self-test on any hard drive in the system.
View information about any battery packs in the computer.
■ Run a self-test on memory modules in the computer.
■ View information about memory modules installed in the computer.
Maintenance and Service Guide 2–5
Troubleshooting
Selecting from the Advanced Menu
Select
Language (ore press f2 )
Boot options
Device options
Table 2-4
Advanced Menu
To Do This
Change the Computer Setup language.
■ Enable/Disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.
■ Set the boot order.
■ Swap the functions of the fn key and left ctrl key.
■ Enable/Disable multiple pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)
■ Enable/Disable USB legacy support for a USB keyboard, mouse, and hub. When USB legacy support is enabled
❐ A USB keyboard, mouse, and hub work even when a Windows operating system is not loaded.
❐ The computer starts from a bootable hard drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive connected by a USB connector to the computer or to an optional docking device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-5
Troubleshooting Flowcharts Overview
2.7
2.8
2.9
2.10
2.11
2.12
2.13
Flowchart Description
2.1
2.2
2.3
“Flowchart 2.1—Initial Troubleshooting”
“Flowchart 2.2—No Power, Part 1”
“Flowchart 2.3—No Power, Part 2”
2.4
2.5
2.6
“Flowchart 2.4—No Power, Part 3”
“Flowchart 2.5—No Power, Part 4”
“Flowchart 2.6—No Video, Part 1”
“Flowchart 2.7—No Video, Part 2”
“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
“Flowchart 2.9—No Operating System (OS) Loading”
“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
“Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Table 2-5
Troubleshooting Flowcharts Overview (Continued)
2.17
2.18
2.19
2.20
Flowchart Description
2.14
2.15
2.16
“Flowchart 2.14—No OS Loading, Optical Drive”
“Flowchart 2.15—No Audio, Part 1”
“Flowchart 2.16—No Audio, Part 2”
“Flowchart 2.17—Nonfunctioning Device”
“Flowchart 2.18—Nonfunctioning Keyboard”
“Flowchart 2.19—Nonfunctioning Pointing Device”
“Flowchart 2.20—No Network/Modem Connection”
2–8 Maintenance and Service Guide
Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Begin troubleshooting.
N
Is there power?
Y
Y
Beeps,
LEDs, or error messages?
N
Is there video?
(no boot)
N
Y
N
Is the OS loading?
Y
N
Is there sound?
Y
Go to
Check
LED board, speaker connections.
N
All drives working?
Y
Go to
Go to
Y
Keyboard/ pointing device working?
N
Connecting to network or modem?
N
Go to
Y
End
Go to
Go to
or
Go to
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.2—No Power, Part 1
No power
(power LED is off).
Remove from docking device
(if applicable).
N
Power up on battery power?
Y
N
Power up on AC power?
Y
N
Power up in docking device?
Y
Reset
power.*
Reset
power.*
Done
1. Reset the power cables in the docking device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Y
Done
Power up in docking device?
N
Y
Y
Power up on battery power?
Power up on AC power?
N
N
Go to
2.8—Nonfunctioning Docking Device
Go to
Go to
*NOTES
1. On select models, there is a separate reset button.
2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
Continued from
Visually check for debris in battery socket and clean if necessary.
Y
Power on?
N
Y
Check battery by recharging it, moving it to another computer, or replacing it.
N
Power on?
Done
Replace power supply
(if applicable).
N
Done Power on?
Go to
Y
Done
Troubleshooting
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
Plug directly into AC outlet.
Y
Power LED on?
N
Reseat AC adapter in computer and at power source.
Y
Power on?
N
N
Power outlet active?
Y
Replace power cord.
Y
Power on?
N
Done
Done
Try different outlet.
Done
External
Internal or external AC adapter?
Internal
Go to
N
Y
Replace external
AC adapter.
Power on?
Done
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
Open computer.
N
Loose or damaged parts?
Y
Close computer and retest.
N
Power on?
Y
Replace the following items (if applicable). Check computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent shorting out among components.
Done
Reseat loose components and boards and replace damaged items.
Troubleshooting
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Stand-alone or docking device?
Docking Device
Go to
Stand-alone
*NOTE: To change from internal to external display, use the hotkey combination.
Y
Internal or external display*?
External
Adjust brightness.
Internal
Adjust brightness.
A
N
Video OK?
Check for bent pins on cable.
Video OK?
Y
N
N
Video OK?
Done
Done Video OK?
Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try another display.
Press lid switch to ensure operation.
Y
Internal and external video OK?
N
Replace system board.
Y Y
Done Done
2–14 Maintenance and Service Guide
Troubleshooting
Flowchart 2.7—No Video, Part 2
Continued from
Remove computer from docking device, if connected.
Adjust display brightness.
Check brightness of external monitor.
Y
N
Video OK?
N
Go to “A” in
N
Video OK?
Y
Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.
Y
Video OK?
Done
Try another external monitor.
Adjust external monitor display.
Internal and external video OK?
Y
N
Go to
2.8—Nonfunctioning Docking Device
Done
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning docking device.
Reset power cord in docking device and power outlet.
Check voltage setting on docking device.
Reset monitor cable connector at docking device.
Docking device operating?
Y
N
Remove computer, reset all internal parts, and replace any damaged items in docking device.
Done
Reinstall computer into docking device.
N
Docking device operating?
Y
Done
Replace the following docking device components one at a time. Check computer operation after each replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking device motor mechanism
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS loading.*
Reset power cord in docking device and power outlet.
No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading, Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to “Flowchart 2.14—No OS Loading, Optical Drive.”
No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not loading from hard drive.
Nonsystem disk message?
Y
N
Reseat external hard drive.
Y
OS loading?
N
N
Boot from
CD?
Y
Y
Check the Setup utility for correct booting order.
Boot from hard drive?
N
Done
Go to
2.11—No OS Loading, Hard Drive,
Done
N
Boot from diskette?
Y
Y
Change boot priority through the Setup utility and reboot.
N
Boot from hard drive?
Go to
Go to
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
N
CD or diskette in drive?
Y
1. Replace hard drive.
2. Replace system board.
Reseat hard drive.
Hard drive accessible?
Y
Done
N
Remove diskette and reboot.
Run FDISK.
Boot from hard drive?
Y
N
Y
Boot from diskette drive?
N
N
Hard drive accessible?
Y
Go to
2.12—No OS Loading, Hard Drive,
Done
Go to
Done
Y
Y
Hard drive partitioned?
N
Hard drive formatted?
N
Create partition, and then format hard drive to bootable
C:\ prompt.
Format hard drive and bring to a bootable
C:\ prompt.
Y computer booted?
N
Go to
2.12—No OS Loading, Hard Drive,
Load OS using Oper-
ating System disc (if applicable).
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
2.11—No OS Loading, Hard Drive,
N
System files on hard drive?
Y
Virus on hard drive?
Y
N
Clean virus.
N
Install OS and reboot.
OS loading from hard drive?
Y
Done
Y
Run SCANDISK and check for bad sectors.
Diagnostics on diskette?
Replace hard drive.
N
N
Can bad sectors be fixed?
Replace hard drive.
Run diagnostics and follow recommendations.
Y
N
Fix bad sectors.
Boot from hard drive?
Replace hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading from diskette drive.
Reseat diskette drive.
OS loading?
Done
N
Nonsystem disk message?
Y
N
N
Boot from another device?
Y
Y
Diskette drive enabled in the Setup utility?
N
Is diskette drive boot order correct?
Y
N
N
Bootable diskette in drive?
Install bootable diskette and reboot computer.
Y
Go to
Enable drive and cold boot computer.
N
Check diskette for system files.
Try different diskette.
Y
Nonsystem disk error?
1. Replace diskette drive.
2. Replace system board.
Y
Reset the computer.
Refer to
instructions.
N
OS loading?
Done
Change boot priority using the Setup utility.
Go to
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
Y N
No OS loading from
CD-ROM or
DVD-ROM drive.
N
Disc in drive?
Y
Bootable disc in drive?
Install bootable disc and reboot computer.
Install bootable disc.
Try another bootable disc.
N
Boots from
CD or DVD?
Y
Reseat drive.
Done
Y
Boots from
CD or DVD?
N
Y
Booting from another device?
N
Y
Booting order correct?
N
Done
Go to
Reset the computer.
Refer to
for instructions.
Go to
Correct boot order using the Setup utility.
2–22 Maintenance and Service Guide
Troubleshooting
Flowchart 2.15—No Audio, Part 1
Y
No audio.
Turn up audio internally or externally.
Audio?
N
Done
N computer in docking device
(if applicable)?
Y
Go to
N
Undock
Internal audio?
Go to
Y
Replace the following docking device components one at a time, as applicable. Check audio status after each change.
1. Reset docking device audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking device audio board.
5. Replace backplane board.
6. Replace I/O board.
Go to
N
Audio?
Y
Done
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
Audio driver in OS configured?
N
Reload audio drivers.
Y
Correct drivers for application?
N
Load drivers and set configuration in OS.
Y
Connect to external speaker.
Y
Audio?
N
Replace audio board and speaker connections in computer
(if applicable).
Audio?
Y
N
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
Done
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning device.
Troubleshooting
Reseat device.
Clear
CMOS.
Y
Reattach device.
Close computer, plug in power, and reboot.
N
Device boots properly?
Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.
N
Any physical device detected?
Y
Replace hard drive.
Fix or replace broken item.
Go to
Replace NIC.
If integrated NIC, replace system board.
Y
Device boots properly?
N
Done
Replace diskette drive.
Done
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard not operating properly.
Connect computer to good external keyboard.
N
External device works?
Y
Y
Reseat internal keyboard connector
(if applicable).
N
OK?
Replace system board.
Replace internal keyboard or cable.
Y
Done OK?
N
Replace system board.
Done
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device not operating properly.
Y
Connect computer to good external pointing device.
External device works?
N
Reseat internal pointing device connector
(if applicable).
N
OK?
Y
Done
Replace system board.
N
Replace internal pointing device or cable.
Y
OK?
Replace system board.
Done
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network or modem connection.
Network or modem jack active?
N
Replace jack or have jack activated.
Y
Y
Digital line?
N
Y
NIC/modem configured in OS?
N
Connect to nondigital line.
Reload drivers and reconfigure.
N
Disconnect all power from the computer and open.
OK?
Y
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK?
N
Done
Done
Replace system board.
2–28 Maintenance and Service Guide
3
Software Update and
Recovery
3.1 Software Updates
To stay current with the newest technology and maintain optimal performance, install the latest versions of HP software on your computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series or family. Prepare for a system ROM update by identifying the ROM version currently installed on the computer. For
more information, refer to “Accessing Computer
Ä CAUTION: If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system ROM updates.
✎
The computer system ROM stores the BIOS software. The
BIOS initializes the operating system, determines how the computer will interact with the hardware devices, and provides for data transfer among hardware devices, including the time and date.
2. Access the updates through the HP Web site by visiting http://www.hp.com
or by obtaining the Support Software CD
(purchased separately). For information about obtaining the
Support Software CD, refer to
3. Install the updates.
Maintenance and Service Guide 3–1
Software Update and Recovery
Accessing Computer Information
Before you access the updates for your computer, collect the following information:
■
■
The product category is Notebook.
The product family name and series number are printed on the display bezel.
■ Model information is provided on the serial number label on the bottom of the computer.
To determine whether available ROM updates contain later ROM versions than those currently installed on the computer, you need to know the version of the system ROM currently installed.
ROM version information (also known as ROM date and System
BIOS) can be displayed by pressing fn+esc (if you are already in
Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying ROM information:
1. Open Computer Setup by turning on or restarting the computer, and then pressing f10 while the “F10 = ROM
Based Setup” message is displayed in the lower-left corner of the screen.
2. Use the arrow keys to select File > System Information, and then press enter .
ROM date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File >
Ignore changes and exit. Then follow the instructions on the screen.
3–2 Maintenance and Service Guide
Software Update and Recovery
Obtaining the Support Software CD
The Support Software CD provides HP software updates and installation instructions. The CD includes device drivers, ROM updates, and utilities.
To purchase the current Support Software CD or a subscription that provides both the current version and future versions of the CD, visit the HP Web site at http://www.hp.com
.
Software Updates and the HP Web Site
Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some ROM updates may be packaged in compressed files called ROMPaqs.
Most download packages contain a file named Readme.txt. A
Readme.txt file contains information regarding installing and troubleshooting the file. The Readme.txt files included with
ROMPaqs are provided in English only.
Downloading a ROM Update
Ä CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a ROM update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a ROM update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation:
■ Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
■ Do not shut down the computer or initiate standby or hibernation.
■ Do not insert, remove, connect, or disconnect any device, cable, or cord.
Maintenance and Service Guide 3–3
Software Update and Recovery
To download a ROM update:
1. Access the page on the HP Web site that provides software for your computer:
❏ Select Start > Help and Support, and then click a software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support .
2. Follow the instructions on the screen to identify your computer and access the ROM update you want to download.
3. At the download area: a. Identify the ROM update that is later than the ROM version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the instructions on the screen to download your selection to the hard drive.
✎
Make a note of the path to the location on your hard drive to which the ROM package will be downloaded.
You may need to access the ROM package after it has been downloaded.
Installing a ROM Update
✎
If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system ROM updates.
3–4 Maintenance and Service Guide
Software Update and Recovery
ROM installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed:
1. Open Windows Explorer by selecting Start > All
Programs > Accessories > Windows Explorer.
2. In the left pane of the Windows Explorer window: a. Click My Computer and then your hard drive designation. (The hard drive designation is typically
Local Disk C.) b. Open the folder on your hard drive that contains the update.
✎
Follow the path you made a note of before you downloaded the update.
3. Double-click the file with an .exe extension (for example, filename.exe).
The ROM installation begins.
4. Complete the installation by following the instructions on the screen.
✎
After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive.
Downloading Other Software
To download and install software other than a ROM update:
1. Access the page on the HP Web site that provides software for your computer:
❏ Select Start > Help and Support, and then click a software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support
Download drivers and software to download the software for your computer model.
and click
Maintenance and Service Guide 3–5
Software Update and Recovery
2. Follow the instructions on the screen to find the software you want to update.
3. At the download area, select the software you want and follow the download instructions on the Web page.
✎
Make a note of the path to the location on your hard drive to which the ROM package will be downloaded. You may need to access the ROM package after it has been downloaded.
4. When the download is complete, open Windows Explorer by selecting Start > All Programs > Accessories > Windows
Explorer.
5. In the left pane of the Windows Explorer window, click
My Computer and then your hard drive designation. (The hard drive designation is typically Local Disk C.)
✎
Follow the path you made a note of earlier to the folder on your hard drive that contains the update.
6. Open the folder and double-click the file with an .exe extension (for example, filename.exe).
The installation begins.
7. Complete the installation by following the instructions on the screen.
✎
After a message on the screen reports a successful installation, you may delete the download package from your hard drive.
3.2 System Recovery
The computer system recovery process provides several ways to recover optimal system functionality. For best results, attempt to recover optimal computer functionality by using the following procedures in the order described here.
3–6 Maintenance and Service Guide
Software Update and Recovery
Safeguarding Your Data
Software or devices added to the computer can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of the My Documents folder.
Using Altiris Local Recovery
Altiris Local Recovery is a preloaded application that protects the files on your computer by storing copies of files, called
snapshots. If files on your computer are accidentally deleted or corrupted, you can easily restore the files yourself. You can also restore your complete file system to a previous state.
Altiris Local Recovery provides protection of files by backing up files to a hidden Altiris recovery partition. When you install the software, the Recovery Agent Partition Wizard guides you through the process of creating the recovery partition. After the partition is created, the computer restarts and creates the first snapshot. After the snapshot is created, the computer restarts, making the snapshot available for recovery through Windows.
By default, Local Recovery automatically takes snapshots of your files on a regular basis. You can change the snapshot schedule.
For more information, refer to the Altiris Local Recovery Help.
To access your snapshots in the Altiris Recovery Agent folder:
1. Right-click the Altiris Recovery Agent icon on your desktop.
2. Click Open.
To restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard drive.
For more information on configuring and using Altiris Local
Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy , or open the software and click Help on the menu bar.
Maintenance and Service Guide 3–7
Software Update and Recovery
Using System Restore Points
System Restore is a Windows operating system feature that allows you to reverse undesirable changes to your computer by restoring the computer to an earlier state, called a restore point. A restore point is a “snapshot” of your software, drivers, and operating system files at a particular time. The computer automatically creates restore points at regular intervals and may create additional restore points when you change your personal settings or add software or hardware.
■
■
You can manually create additional restore points to provide increased protection for your system files and settings. It is recommended that you manually create restore points
Before you add or extensively modify software or hardware.
Periodically, whenever the system is performing optimally.
Restoring to any restore point does not affect your data files. For example, restoring your system software to an earlier state will not affect documents or e-mails that you saved after that time.
✎
If you do not like the results of your restoration, you can reverse the restoration.
Creating a System Restore Point
To create a system restore point:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Create a restore point, and then click Next.
4. Follow the on-screen instructions.
3–8 Maintenance and Service Guide
Software Update and Recovery
Restoring to a Restore Point
To restore the computer to a previous date and time when it was functioning optimally:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Restore my computer to an earlier time, and then click Next.
4. Follow the on-screen instructions.
Reinstalling Applications
Applications preinstalled or preloaded on your computer can be reinstalled by using the Recovery disc or a third-party software disc.
✎
In most cases, the applications preloaded on your computer, such as those available in the Software Setup utility, can be reinstalled from your hard drive. To access the Software Setup utility, select Start > All Programs > Software Setup.
The application reinstallation process replaces corrupted system files within the application and reinstalls deleted system files within the application.
■ In most cases: If the application you are reinstalling is still installed on your computer, the reinstallation process does not affect your settings within the application.
■ In all cases: If an application has been deleted from your computer, the reinstallation process reinstalls the application or utility to the factory image but cannot restore your personal settings.
Maintenance and Service Guide 3–9
Software Update and Recovery
Reinstalling Applications from the Hard Drive
To reinstall a preloaded application or utility from your hard drive:
1. Select Start > All Programs > Software Setup, and then follow the instructions on the screen.
2. When you are prompted to select the software you want to reinstall, select or clear the appropriate check boxes.
Reinstalling Applications from Discs
To reinstall applications from discs:
1. Insert the disc into the optical drive.
❏
❏
If autorun is enabled, an installation wizard opens.
If autorun is disabled, select Start > Run. Enter x:\setup.exe
where x is your optical drive designation and then select OK.
2. When the installation wizard opens, follow the installation instructions on the screen.
3. Restart the computer if prompted.
Repairing the Operating System
To attempt an operating system repair without deleting your personal data, use the Operating System disc that was shipped with the computer:
✎
If your computer does not have an internal optical drive, connect an optional external optical drive.
3–10 Maintenance and Service Guide
Software Update and Recovery
1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the computer.
3. Press and hold the power button for at least 5 seconds to turn off the computer.
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language, and then the Setup Wizard opens.
✎
On the “Welcome to Setup” page, do not press R (step 8 in this procedure) until you have completed steps 6 and 7.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press R to repair the selected Windows installation.
The repair process begins. This process takes 1 to 2 hours to complete.
The computer restarts in Windows after the process is complete.
Maintenance and Service Guide 3–11
Software Update and Recovery
Reinstalling the Operating System
Ä CAUTION: To protect your personal data and the software installed on the computer, back up your data before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files. Select Start > Help and Support. Then type
“backup” in the Search box.
If other recovery efforts do not successfully repair the operating system, you can reinstall it.
To reinstall the operating system:
✎
During the reinstallation, you may be prompted for your
Product Key. Your Product Key is provided on the Microsoft
Certificate of Authenticity label on the bottom of the computer.
✎
If your computer does not have an internal optical drive, connect an optional external optical drive.
1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the computer.
3. Press and hold the power button for at least 5 seconds to turn off the computer.
3–12 Maintenance and Service Guide
Software Update and Recovery
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language, and then the Setup Wizard opens.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press esc to continue installing a new copy of the operating system instead of repairing it.
9. Press enter to set up the operating system.
10. Press C to continue setup using this partition.
11. Select Format the partition using the NTFS file system
(Quick), and then press enter .
Ä
Formatting this drive deletes all current files.
12. Press F to format the drive.
The reinstallation process begins. This process takes
1 to 2 hours to complete.
The computer restarts in Windows when the process is complete.
Maintenance and Service Guide 3–13
Software Update and Recovery
Reinstalling Device Drivers and Other
Software
After the operating system installation process is complete, you must reinstall drivers.
To reinstall drivers, use the Recovery disc included with the computer:
1. While running Windows, insert the Recovery disc into the optical drive.
✎
If your computer does not have an internal optical drive, connect an optional external optical drive.
2. If you do not have autorun enabled: a. Select Start > Run.
b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE where D indicates the optical drive.
3. Follow the on-screen instructions for installing the drivers.
After the drivers are reinstalled, you must reinstall any software you added to the computer. Follow the installation instructions provided with the software.
3–14 Maintenance and Service Guide
4
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers.
4.1 Serial Number Location
When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.
Serial Number Location
Maintenance and Service Guide 4–1
Illustrated Parts Catalog
4.2 Computer Major Components
4–2
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components
Item Description
1
2
3
Spare Part
Number
Display assemblies (include wireless antenna boards and cables)
15.4-inch, WSXGA, TFT
15.4-inch, WXGA, TFT
15.4-inch, UXGA, TFT
382684-001
382682-001
382683-001
Switch covers (include LED board and LED board cable)
For use only with HP Compaq nw8240 and nc8230 models
For use only with HP Compaq nx8220 models
382680-001
384133-001
Keyboards, with pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
378203-181
378203-201
378203-221
378203-081
378203-051
378203-121
378203-041
378203-151
378203-211
378203-DD1
378203-002
378203-BB1
378203-061
378203-291
378203-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
378203-161
378203-091
378203-131
378203-251
378203-171
378203-231
378203-BA1
378203-071
378203-101
378203-111
378203-AB1
378203-281
378203-141
378203-031
378203-001
Maintenance and Service Guide 4–3
Illustrated Parts Catalog
4–4
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Number
5
6
7
Item Description
3
4
Keyboards, without pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
385548-181
385548-201
385548-221
385548-081
385548-051
385548-121
385548-041
385548-151
385548-211
385548-DD1
385548-002
385548-BB1
385548-061
385548-291
385548-AD1
TouchPads (include TouchPad cable)
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
With TouchPad buttons and pointing stick buttons
With TouchPad buttons
Thermal plate (includes fan and thermal paste)
Heat sink (includes thermal paste)
Processors (include thermal paste)
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)
385548-161
385548-091
385548-131
385548-251
385548-171
385548-231
385548-BA1
385548-071
385548-101
385548-111
385548-AB1
385548-281
385548-141
385548-031
385548-001
382675-001
382676-001
382674-001
379799-001
378224-001
378223-001
378222-001
378221-001
378220-001
Maintenance and Service Guide 4–5
Illustrated Parts Catalog
4–6
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Number Item Description
8 Mini PCI communications modules
802.11b/g Mini PCI modem, for use in most of the world
802.11b/g Mini PCI modem, for use in the rest of the world
802.11b/g combination wireless local access network
(WLAN) module, for use internationally
802.11b/g combination WLAN module, for use in
Japan
802.11b/g combination WLAN module, for use in the United States
802.11a/b/g combination WLAN communications module, for use internationally
802.11a/b/g combination WLAN communications module, for use in Japan
802.11a/b/g combination WLAN communications module, for use in the United States
802.11a/b/g Mini PCI WLAN communications module, for use in Europe, the Middle East, and Africa
802.11a/b/g Mini PCI WLAN communications module, for use in Japan
802.11a/b/g Mini PCI WLAN communications module, for use in most of the world
802.11a/b/g Mini PCI WLAN communications module, for use in the rest of the world
381582-001
381583-001
373032-002
373032-291
373032-001
373033-002
373033-291
373033-001
373900-021
373900-291
373900-001
373901-001
Maintenance and Service Guide 4–7
Illustrated Parts Catalog
4–8
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components (Continued)
Item Description
9a
9b
9c
9d
9e
10
11
Spare Part
Number
Miscellaneous Plastics Kit 382691-001
Includes:
RTC battery
PC Card slot space savers (2)
Bluetooth cover (includes 1 captive screw)
Memory module compartment cover (includes 1 captive screw)
Hard drive cover (includes 2 captive screws)
Not illustrated:
Computer feet
TPM security module 379807-001
Top covers (include speakers)
382679-001
382678-001
12
13
For use only with HP Compaq nw8240 models
For use only with HP Compaq nc8230 and nx8220 models
Memory modules
DDR2, PC2-4200, CL3, 533 MHz
1024 MB
512 MB
256 MB
DDR2, PC2-3200, CL3, 400 MHz
1024 MB
512 MB
256 MB
Modem board (high-speed 56K)
373121-001
373120-001
373119-001
391021-001
391020-001
391019-001
325521-001
Maintenance and Service Guide 4–9
Illustrated Parts Catalog
4–10
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Number Item Description
14
15
16
17
18
System boards
With 128-MB video memory, for use only with
HP Compaq nw8240 models
With 128-MB video memory, for use only with
HP Compaq nc8320 and nx8220 models
With 64-MB video memory, for use only with
HP Compaq nc8230 and nx8220 models
System board frame (includes RJ-11 connector module and cable)
Serial connector module (includes serial connector module cable)
Broadcomm Bluetooth wireless board (includes
Bluetooth board cable)
Base enclosures
For use only with HP Compaq nw8240 models
For use only with HP Compaq and nc8230 and nx8220 models
382686-001
382687-001
382688-001
382689-001
382690-001
367871-001
384132-001
382681-001
Maintenance and Service Guide 4–11
Illustrated Parts Catalog
4–12
Computer Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Number Item Description
19
20
21
22
23
Battery packs
8-cell, 4.8-AHr
8-cell, travel battery
Push button module
MultiBay II devices
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
Hard drives (include frame and connector)
7200-rpm
60-GB 380950-001
5400-rpm
80-GB
60-GB
40-GB
Audio board (includes audio board cable and
USB board cable)
372771-001
367456-001
382693-001
373314-001
375557-001
373315-001
379810-001
379809-001
379808-001
382677-001
Maintenance and Service Guide 4–13
Illustrated Parts Catalog
4.3 Miscellaneous Plastics Kit
Table 4-2
Spare Part Number 382691-001
Item Description
3
4
5
1
2
6
Hard drive cover (includes 2 captive screws)
Bluetooth cover (includes 1 captive screw)
Memory module compartment cover (includes 1 captive screw)
PC Card slot space saver
Computer feet (4)
RTC battery
4–14 Maintenance and Service Guide
4.4 Miscellaneous Cable Kit
Illustrated Parts Catalog
6
7
4
5
2
3
Item
1
Table 4-3
Spare Part Number 389014-001
Description
LED board cable
Bluetooth cable
TouchPad cable
RJ-11 connector module and cable
Serial connector board cable
Audio board cable
USB board cable
Maintenance and Service Guide 4–15
Illustrated Parts Catalog
4.5 Mass Storage Devices
Table 4-4
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
2
7200-rpm
60-GB 380950-001
5400-rpm
80-GB
60-GB
40-GB
Optical drives (include bezel)
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
Spare Part
Number
379810-001
379809-001
379808-001
373314-001
375557-001
373315-001
4–16 Maintenance and Service Guide
Illustrated Parts Catalog
4.6 Miscellaneous (Not Illustrated)
Table 4-5
Spare Part Information
Description
Adjustable Notebook Stand
Advanced Docking Station
Docking Station
Docking Station Miscellaneous Plastics Kit
Carrying cases
Nylon top load
Nylon entry level
USB 1.1 diskette drive
Spare Part
Number
372420-001
374804-001
374803-001
380045-001
325815-001 and
325815-002
325814-001
359118-001
Maintenance and Service Guide 4–17
Illustrated Parts Catalog
Table 4-5
Spare Part Information (Continued)
Description
Power supply, 90 watt, slim line profile
Power cords
For use in:
Australia and New Zealand
Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden
Brazil
Canada, French Canada, Latin America, Taiwan, Thailand, and the United States
Denmark
Hong Kong and the United Kingdom
Israel
Italy
Japan
Korea
Sweden
Spare Part
Number
374791-001
246959-011
246959-021
246959-201
246959-001
246959-081
246959-031
246959-BB1
246959-061
246959-291
246959-AD1
246959-AG1
4–18 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-5
Spare Part Information (Continued)
Description
Spare Part
Number
Screw Kit (includes the following screws; refer to
for more information on specifications and usage)
■ Hex socket HM5.0×12.0 screw lock
■ Phillips PM3.0×5.0 screw
■ Phillips PM3.0×4.0 screw
■ Phillips PM2.5×13.0 spring-loaded screw
■ Phillips PM2.0×10.0 spring-loaded screw
■ Phillips PM2.0×8.0 shoulder screw
■ Phillips PM2.0×6.0 screw
382692-001
■ Phillips PM2.0×5.0 screw
■ Phillips PM2.0×4.0 screw
■ Phillips PM2.0×2.0 screw
■ Phillips PM1.5×4.0 screw
■ Phillips PM1.5×3.0 screw
■ Torx 8 M2.0×9.5 screw
■ Torx 8 M2.0×6.0 screw
■ Torx 8 M2.0×4.0 screw
4.7 Sequential Part Number Listing
Table 4-6
Sequential Part Number Listing
Spare Part
Number Description
246959-001 Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States
246959-011 Power cord for use in Australia and New Zealand
246959-021 Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden
246959-031 Power cord for use in Hong Kong and the United Kingdom
Maintenance and Service Guide 4–19
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
246959-061 Power cord for use in Italy
246959-081 Power cord for use in Denmark
246959-201 Power cord for use in Brazil
246959-291 Power cord for use in Japan
246959-AD1 Power cord for use in Korea
246959-AG1 Power cord for use in Sweden
246959-BB1 Power cord for use in Israel
325521-001 Modem board (high-speed 56K)
325814-001 Nylon entry level carrying case
325815-001 Nylon top load carrying case
325815-002 Nylon top load carrying case
359118-001 USB 1.1 diskette drive
367456-001 8-cell travel battery pack
367871-001 Broadcomm Bluetooth wireless board, includes cable
372420-001 Adjustable Notebook Stand
372771-001 8-cell, 4.8-AHr battery pack
373032-001 802.11b/g combination WLAN Mini PCI communications module for use in the United States
373032-002 802.11b/g combination WLAN Mini PCI communications module for use internationally
373032-291 802.11b/g combination WLAN Mini PCI communications module for use in Japan
373033-001 802.11a/b/g combination WLAN module Mini PCI communications module for use in the United States
4–20 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
373033-002 802.11a/b/g combination WLAN Mini PCI communications module for use internationally
373033-291 802.11a/b/g combination WLAN Mini PCI communications module for use in Japan
373119-001 256-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373120-001 512-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373121-001 1024-MB memory module (DDR2, PC2-4200, CL3, 533 MHz)
373314-001 8X DVD-ROM drive
373315-001 24X DVD/CD-RW Combo Drive
373900-001 802.11a/b/g combination WLAN module Mini PCI communications module for use in most of the world
373900-021 802.11a/b/g combination WLAN Mini PCI communications module for use in Europe, Middle East, and Africa
373900-291 802.11a/b/g combination WLAN Mini PCI communications module for use in Japan
373901-001 802.11a/b/g High Band combination WLAN Mini PCI communications module
374791-001 90 watt, slim line profile power supply
374803-001 Docking Station
374804-001 Advanced Docking Station
375557-001 DVD+RW/R and CD-RW Combo Drive
378203-001 Keyboard, with pointing stick for use in the United States
378203-002 Keyboard, with pointing stick for use internationally
378203-031 Keyboard, with pointing stick for use in the United Kingdom
378203-041 Keyboard, with pointing stick for use in Germany
Maintenance and Service Guide 4–21
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
378203-051 Keyboard, with pointing stick for use in France
378203-061 Keyboard, with pointing stick for use in Italy
378203-071 Keyboard, with pointing stick for use in Spain
378203-081 Keyboard, with pointing stick for use in Denmark
378203-091 Keyboard, with pointing stick for use in Norway
378203-101 Keyboard, with pointing stick for use in Sweden
378203-111 Keyboard, with pointing stick for use in Switzerland
378203-121 Keyboard, with pointing stick for use in French Canada
378203-131 Keyboard, with pointing stick for use in Portugal
378203-141 Keyboard, with pointing stick for use in Turkey
378203-151 Keyboard, with pointing stick for use in Greece
378203-161 Keyboard, with pointing stick for use in Latin America
378203-171 Keyboard, with pointing stick for use in Saudi Arabia
378203-181 Keyboard, with pointing stick for use in Belgium
378203-201 Keyboard, with pointing stick for use in Brazil
378203-211 Keyboard, with pointing stick for use in Hungary
378203-221 Keyboard, with pointing stick for use in Czech Republic
378203-231 Keyboard, with pointing stick for use in Slovakia
378203-251 Keyboard, with pointing stick for use in Russia
378203-281 Keyboard, with pointing stick for use in Thailand
378203-291 Keyboard, with pointing stick for use in Japan
378203-AB1 Keyboard, with pointing stick for use in Taiwan
4–22 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
378203-AD1 Keyboard, with pointing stick for use in Korea
378203-BA1 Keyboard, with pointing stick for use in Slovenia
378203-BB1 Keyboard, with pointing stick for use in Israel
378203-DD1 Keyboard, with pointing stick for use in Iceland
378220-001 Intel Pentium M 1.60-GHz processor, includes thermal paste
378221-001 Intel Pentium M 1.73-GHz processor, includes thermal paste
378222-001 Intel Pentium M 1.86-GHz processor, includes thermal paste
378223-001 Intel Pentium M 2.00-GHz processor, includes thermal paste
378224-001 Intel Pentium M 2.13-GHz processor, includes thermal paste
379799-001 Heat sink (includes thermal paste)
379807-001 Trusted Platform Module (TPM) security module
379808-001 5400-rpm, 40-GB hard drive (includes frame and connector)
379809-001 5400-rpm, 60-GB hard drive (includes frame and connector)
379810-001 5400-rpm, 80-GB hard drive (includes frame and connector)
380045-001 Docking Station Miscellaneous Plastics Kit
380950-001 7200-rpm, 60-GB hard drive (includes frame and connector)
381582-001 802.11b/g WLAN Mini PCI communications module for use in most of the world
381583-001 802.11b/g WLAN Mini PCI communications module for use in the rest of the world
382674-001 Thermal plate (includes fan and thermal paste)
382675-001 TouchPad with TouchPad buttons and pointing stick buttons
(includes TouchPad cable)
382676-001 TouchPad with TouchPad buttons (includes TouchPad cable)
Maintenance and Service Guide 4–23
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
382677-001 Audio board (includes audio board cable and USB board cable)
382678-001 Top cover for use only with HP Compaq nc8230 and nc8220 models (includes speakers)
382679-001 Top cover for use only with HP Compaq nw8240 models
(includes speakers)
382680-001 Switch cover for use only with HP Compaq nw8240 and nc8230 models (include LED board and LED board cable)
382681-001 Base enclosure for use only with HP Compaq and nc8230 and nc8220 models
382682-001 Display assembly, 15.4-inch, WXGA, TFT (includes wireless antenna boards and cables)
382683-001 Display assembly, 15.4-inch, UXGA, TFT (includes wireless antenna boards and cables)
382684-001 Display assembly, 15.4-inch, WSXGA, TFT (includes wireless antenna boards and cables)
382686-001 System board with 128-MB video memory, for use only with
HP Compaq nw8240 models
382687-001 System board with 128-MB video memory, for use only with
HP Compaq nc8230 and nc8220 models
382688-001 System board with 64-MB video memory, for use only with
HP Compaq nc8230 and nc8220 models
382689-001 System board frame (includes RJ-11 connector module and cable)
382690-001 Serial connector module (includes serial connector module cable)
382691-001 Miscellaneous Plastics Kit
4–24 Maintenance and Service Guide
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
382692-001 Miscellaneous Screw Kit
382693-001 Push button module
384132-001 Base enclosure for use only with HP Compaq nw8240 models
384133-001 Switch cover for use only with HP Compaq nc8220 models
(include LED board and LED board cable)
385548-001 Keyboard, without pointing stick for use in the United States
385548-002 Keyboard, without pointing stick for use internationally
385548-031 Keyboard, without pointing stick for use in the United Kingdom
385548-041 Keyboard, without pointing stick for use in Germany
385548-051 Keyboard, without pointing stick for use in France
385548-061 Keyboard, without pointing stick for use in Italy
385548-071 Keyboard, without pointing stick for use in Spain
385548-081 Keyboard, without pointing stick for use in Denmark
385548-091 Keyboard, without pointing stick for use in Norway
385548-101 Keyboard, without pointing stick for use in Sweden
385548-111 Keyboard, without pointing stick for use in Switzerland
385548-121 Keyboard, without pointing stick for use in French Canada
385548-131 Keyboard, without pointing stick for use in Portugal
385548-141 Keyboard, without pointing stick for use in Turkey
385548-151 Keyboard, without pointing stick for use in Greece
385548-161 Keyboard, without pointing stick for use in Latin America
385548-171 Keyboard, without pointing stick for use in Saudi Arabia
385548-181 Keyboard, without pointing stick for use in Belgium
Maintenance and Service Guide 4–25
Illustrated Parts Catalog
Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number Description
385548-201 Keyboard, without pointing stick for use in Brazil
385548-211 Keyboard, without pointing stick for use in Hungary
385548-221 Keyboard, without pointing stick for use in Czech Republic
385548-231 Keyboard, without pointing stick for use in Slovakia
385548-251 Keyboard, without pointing stick for use in Russia
385548-281 Keyboard, without pointing stick for use in Thailand
385548-291 Keyboard, without pointing stick for use in Japan
385548-AB1 Keyboard, without pointing stick for use in Taiwan
385548-AD1 Keyboard, without pointing stick for use in Korea
385548-BA1 Keyboard, without pointing stick for use in Slovenia
385548-BB1 Keyboard, without pointing stick for use in Israel
385548-DD1 Keyboard, without pointing stick for use in Iceland
389014-001 Miscellaneous Cable Kit
390119-001 256-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
390120-001 512-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
390121-001 1024-MB memory module (DDR2, PC2-3200, CL3, 400 MHz)
4–26 Maintenance and Service Guide
5
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.
5.1 Tools Required
You will need the following tools to complete the removal and replacement procedures:
■
■
■
■
■
■
Magnetic screwdriver
Phillips P0 screwdriver
Torx T8 screwdriver
5.0-mm socket for system board locks
Flat-bladed screwdriver
Tool kit—includes connector removal tool, loopback plugs, and case utility tool
Maintenance and Service Guide 5–1
Removal and Replacement Preliminaries
5.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
✎
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance instructions.
Cables and Connectors
Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
5–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.3 Preventing Damage to
Removable Drives
■
■
■
■
Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:
■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.
■
■
■
Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
■
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 5–3
Removal and Replacement Preliminaries
5.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
5–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and transporting equipment:
■
■
To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations.
■
■
■
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a sensitive component or assembly.
Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 5–5
Removal and Replacement Preliminaries
5.6 Workstation Precautions
■
■
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to Table 4-2, “Static-Shielding Materials”
).
■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters, screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
5–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
■
■
■
■
■
■
Other grounding equipment recommended for use in preventing electrostatic damage includes:
■
■
■
■
■
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
Maintenance and Service Guide 5–7
Removal and Replacement Preliminaries
Table 5-1 shows how humidity affects the electrostatic voltage levels generated by different activities.
Table 5-1
Typical Electrostatic Voltage Levels
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
10%
35,000 V
12,000 V
Relative Humidity
40%
15,000 V
5,000 V
55%
7,500 V
3,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
800 V
700 V
4,000 V
5,000 V
20,000 V
Packing PCBs in foam-lined box 21,000 V
✎
A product can be degraded by as little as 700 V.
11,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Table 5-2 lists the shielding protection provided by antistatic bags and floor mats.
Table 5-2
Material
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Static-Shielding Materials
Use Voltage Protection Level
Bags
Floor mats
Floor mats
1,500 V
7,500 V
5,000 V
5–8 Maintenance and Service Guide
6
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many as 78 screws and screw locks, in 15 different sizes and types, that may have to be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.
Refer to
for detailed information on screw and screw lock sizes, locations, and usage.
Maintenance and Service Guide 6–1
Removal and Replacement Procedures
6.1 Serial Number
Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer.
Serial Number Location
6–2 Maintenance and Service Guide
Removal and Replacement Procedures
6.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be referenced when removing computer components.
6.9
6.10
6.11
6.12
Section
6.3
6.4
6.5
6.6
6.7
6.8
Disassembly Sequence Chart
# of Screws Removed Description
Battery pack
0
2 loosened to remove the hard drive cover
1 loosened to remove the hard drive
6 to disassemble hard drive
0
1
1 loosened to remove the memory module compartment cover
1 loosened to remove the
Bluetooth board cover
2 removed to remove
Bluetooth board
2
3 to remove the switch cover
6 to remove the LED board
0
4 loosened
4 removed
Maintenance and Service Guide 6–3
Removal and Replacement Procedures
6.23
6.24
6.25
6.26
Section
6.13
6.14
6.15
6.16
6.17
6.18
6.19
6.20
6.21
6.22
Disassembly Sequence Chart (Continued)
Description
# of Screws Removed
0
1
4 loosened
1 loosened
1
0
Å
To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact
Customer Care.
8
2 rubber screw covers
16 screws
2
2
1
7 screws
2 screw locks
2 screw locks
2
6–4 Maintenance and Service Guide
Removal and Replacement Procedures
6.3 Preparing the Computer for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
8-cell, 4.8-AHr 372771-001
Maintenance and Service Guide 6–5
Removal and Replacement Procedures
4. Remove the battery pack by following these steps: a. Turn the computer upside down with the rear panel toward you.
b. Slide and release the battery pack lock latch 1 to the right.
(The battery pack partially disengages from the computer.) c. Slide and hold the battery pack release latch 2 to the right.
d. Slide the battery pack 3 straight back and remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
6.4 Hard Drive
6–6
7200-rpm
60-GB
Hard Drive Spare Part Number Information
380950-001
5400-rpm
80-GB
60-GB
40-GB
379810-001
379809-001
379808-001
Maintenance and Service Guide
Removal and Replacement Procedures
1. Prepare the computer for disassembly (
2. Loosen the two PM2.0×4.0 screws 1 that secure the hard drive cover to the computer.
3. Lift the left side of the hard drive cover 2 and swing it to the right.
4. Remove the hard drive cover.
✎
The hard drive cover is included in the Miscellaneous
Plastics Kit, spare part number 382691-001.
Removing the Hard Drive Cover
Maintenance and Service Guide 6–7
Removal and Replacement Procedures
5. Loosen the PM2.5×13.0 spring-loaded hard drive retention screw 1.
6. Grasp the mylar tab 2 on the left side of the hard drive and slide the hard drive to the right 3 to disconnect it from the system board.
7. Remove the hard drive 4 from the hard drive bay.
Removing the Hard Drive
6–8 Maintenance and Service Guide
Removal and Replacement Procedures
8. Remove the following:
1 Two PM3.0×5.0 screws
2 Two PM3.0×4.0 screws
3 Two PM1.5×4.0 screws
9. Lift the frame 4 straight up to remove if from the hard drive.
10. Remove the hard drive connector 5 from the hard drive.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to reassemble and install the hard drive.
Maintenance and Service Guide 6–9
Removal and Replacement Procedures
6.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number
382691-001.
Replacing the Computer Feet
6–10 Maintenance and Service Guide
Removal and Replacement Procedures
6.6 MultiBay II Device
MultiBay II Device Spare Part Number Information
DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive
373314-001
375557-001
373315-001
1. Prepare the computer for disassembly (
2. Position the computer with the left side toward you.
3. If it is installed, remove the T8M2.0×4.0 screw 1 that secures the MultiBay II device to the computer.
4. Gently press in on the left side of the device 2 to unlock it.
5. Slide the device 3 from the computer.
Removing the MultiBay II Device
Reverse the above procedure to install a MultiBay II device.
Maintenance and Service Guide 6–11
Removal and Replacement Procedures
6.7 External Memory Module
Memory Module Spare Part Number Information
DDR2, PC2-4200, CL3, 533 MHz
1024 MB
512 MB
256 MB
DDR2, PC2-3200, CL3, 400 MHz
1024 MB
512 MB
256 MB
373121-001
373120-001
373119-001
391021-001
391020-001
391019-001
1. Prepare the computer for disassembly (refer to
2. Position the computer with the front toward you.
6–12 Maintenance and Service Guide
Removal and Replacement Procedures
3. Loosen the PM2.0×4.0 screw 1 that secures the memory module compartment cover to the computer.
4. Lift the right side of the cover 2 up and swing it to the left.
5. Remove the memory module compartment cover.
✎
The memory module compartment cover is included in the
Miscellaneous Plastics Kit, spare part number 382691-001.
Removing the Memory Module Compartment Cover
Maintenance and Service Guide 6–13
Removal and Replacement Procedures
6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the module opposite the socket rises away from the computer.)
7. Slide the module 2 away from the socket at an angle.
8. Remove the memory module board.
✎
Memory modules are designed with a notche 3 to prevent incorrect installation into the memory module socket.
6–14
Removing the External Memory Module
Reverse the above procedure to install an external memory module.
Maintenance and Service Guide
6.8 Bluetooth Board
Removal and Replacement Procedures
Bluetooth Board Spare Part Number Information
Broadcomm Bluetooth wireless board (includes
Bluetooth board cable)
367871-001
1. Prepare the computer for disassembly (refer to
2. Position the computer with the right side toward you.
3. Loosen the PM1.5×3.0 screw 1 that secures the Bluetooth cover to the computer.
4. Remove the Bluetooth cover 2 from the computer.
✎
The Bluetooth cover is included in the Miscellaneous Plastics
Kit, spare part number 382691-001.
5. Disconnect the Bluetooth cable 3 from the system board.
Removing the Bluetooth Board
Maintenance and Service Guide 6–15
Removal and Replacement Procedures
6. Remove the two PM1.5×3.0 screws 1 that secure the
Bluetooth board to the Bluetooth cover.
7. Remove the Bluetooth board 2 from the cover.
Removing the Bluetooth Board Cover
Reverse the above procedure to install a Bluetooth board.
6–16 Maintenance and Service Guide
Removal and Replacement Procedures
6.9 Keyboard
Keyboard Spare Part Number Information
With pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
378203-181
378203-201
378203-221
378203-081
378203-051
378203-121
378203-041
378203-151
378203-211
378203-DD1
378203-002
378203-BB1
378203-061
378203-291
378203-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
378203-161
378203-091
378203-131
378203-251
378203-171
378203-231
378203-BA1
378203-071
378203-101
378203-111
378203-AB1
378203-281
378203-141
378203-031
378203-001
Maintenance and Service Guide 6–17
Removal and Replacement Procedures
Keyboard Spare Part Number Information (Continued)
Without pointing stick
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea
385548-181
385548-201
385548-221
385548-081
385548-051
385548-121
385548-041
385548-151
385548-211
385548-DD1
385548-002
385548-BB1
385548-061
385548-291
385548-AD1
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
385548-161
385548-091
385548-131
385548-251
385548-171
385548-231
385548-BA1
385548-071
385548-101
385548-111
385548-AB1
385548-281
385548-141
385548-031
385548-001
1. Prepare the computer for disassembly (
2. Position the computer with the front panel toward you.
6–18 Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the two T8M2.0×9.5 screws that secure the keyboard to the computer.
Removing the Keyboard Screws
Maintenance and Service Guide 6–19
Removal and Replacement Procedures
4. Turn the computer display-side up with the front panel toward you.
5. Open the computer as far as possible.
6. Slide the four keyboard retention tabs 1 toward you. The tabs are located between the esc and f1 keys, between the f4 and f5 keys, between the f8 and f9 keys, and between the f12 and delete keys.
7. Lift the rear edge of the keyboard 2 and swing it toward you until it rests on the palm rest.
6–20
Releasing the Keyboard
Maintenance and Service Guide
Removal and Replacement Procedures
8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board.
✎
Step 9 applies to models with keyboards with pointing sticks.
9. Release the ZIF connector 3 to which the pointing stick cable is connected and disconnect the pointing stick cable 4 from the system board.
Disconnecting the Keyboard and Pointing Stick Cables
10. Remove the keyboard.
Reverse the above procedure to install the keyboard.
Maintenance and Service Guide 6–21
Removal and Replacement Procedures
6.10 Switch Cover
Switch Cover Spare Part Number Information
For use only with HP Compaq nw8240 and nc8230 models
For use only with HP Compaq nc8220 models
382680-001
384133-001
✎
Both switch cover spare part kits include the LED board and
LED board cable.
1. Prepare the computer for disassembly (
2. Remove the keyboard ( Section 6.9
).
3. Turn the computer upside down with the rear panel toward you.
4. Remove the three PM2.0×2.0 screws that secure the switch cover to the computer.
6–22
Removing the Switch Cover Screws
Maintenance and Service Guide
Removal and Replacement Procedures
5. Turn the computer display-side up with the front panel toward you.
6. Open the computer as far as possible.
7. Use a flat-blade screwdriver to lift up the left and right hinge cover sections of the switch cover 1 to detach it from the computer.
8. Swing the rear edge of the switch cover 2 up and toward you.
Releasing the Switch Cover
Maintenance and Service Guide 6–23
Removal and Replacement Procedures
9. Disconnect the LED board cable 1 from the system board.
10. Remove the switch cover 2.
Removing the Switch Cover
6–24 Maintenance and Service Guide
Removal and Replacement Procedures
✎
If necessary, perform the following steps to remove the LED board from the switch cover.
11. Turn the switch cover upside down.
12. Remove the six PM1.5×3.0 screws 1 that secure the
LED board to the switch cover.
13. Remove the LED board 2.
Removing the LED Board
Reverse the above procedure to install the switch cover and
LED board.
Maintenance and Service Guide 6–25
Removal and Replacement Procedures
6.11 RTC Battery
✎
The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 382691-001.
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
3. Disconnect the RTC battery cable 1 from the system board.
4. Remove the RTC battery 2 from the clip in the top cover.
6–26
Removing the RTC Battery
Reverse the above procedure to install an RTC battery.
Maintenance and Service Guide
Removal and Replacement Procedures
6.12 Thermal Plate
Thermal Plate Spare Part Number Information
Thermal plate (includes fan and thermal paste) 382674-001
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
Maintenance and Service Guide 6–27
Removal and Replacement Procedures
3. Disconnect the fan cable 1 from the system board.
✎
The following screws should be loosened and removed, then installed, in the 1, 2, 3, 4, 5, 6, 7, 8 sequence stamped on the thermal plate.
4. Loosen the four PM2.0×10.0 spring-loaded screws 2 that secure the thermal plate to the computer.
5. Remove the four T8M2.0×4.0 screws 3 that secure the thermal plate to the computer.
6. Remove the thermal plate 4.
6–28
Removing the Thermal Plate
Reverse the above procedure to install the thermal plate.
Maintenance and Service Guide
Removal and Replacement Procedures
6.13 Heat Sink
Heat Sink Spare Part Number Information
Heat sink (includes thermal paste) 379799-001
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
3. Remove the thermal plate (
).
Maintenance and Service Guide 6–29
Removal and Replacement Procedures
✎
The following screws should be loosened and installed in the
1, 2, 3, 4 sequence stamped on the heat sink.
4. Loosen the four PM2.0×8.0 shoulder screws 1 that secure the heat sink to the computer.
✎
Due to the adhesive quality of the thermal paste located between the heat sink and processor, it may be necessary to move the heat sink from side to side to detach the heat sink from the processor.
5. Lift the right side of the heat sink 2 until it disengages from the processor.
6. Slide the heat sink 3 to the right and remove it.
6–30
Removing the Heat Sink
Maintenance and Service Guide
Removal and Replacement Procedures
✎
The thermal paste should be thoroughly cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is removed. Thermal paste is included with all heat sink and processor spare part kits.
Replacing the Thermal Paste
Reverse the above procedure to install the heat sink.
Maintenance and Service Guide 6–31
Removal and Replacement Procedures
6.14 Processor
Processor Spare Part Number Information
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)
378224-001
378223-001
378222-001
378221-001
378220-001
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
3. Remove the thermal plate (
).
4. Remove the heat sink ( Section 6.13
6–32 Maintenance and Service Guide
Removal and Replacement Procedures
5. Use a flat-blade screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click.
6. Lift the processor 2 straight up and remove it .
✎
The gold triangle 3 on the processor should be aligned in the rear right corner when you install the processor.
Removing the Processor
Reverse the above procedure to install the processor.
Maintenance and Service Guide 6–33
Removal and Replacement Procedures
6.15 TPM Security Module
TPM Security Module Spare Part Number Information
TPM security module 379807-001
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
3. Remove the PM1.5×3.0 screw 1 that secures the TPM security module to the computer.
4. Lift up on the right side of the module to disconnect it from the system board and remove the module 2.
6–34
Removing the TPM Security Module
Reverse the above procedure to install the TPM security module.
Maintenance and Service Guide
Removal and Replacement Procedures
6.16 Internal Memory Module
1024 MB
512 MB
256 MB
Memory Module Spare Part Number Information
373121-001
373120-001
373119-001
1. Prepare the computer for disassembly (
2. Release the keyboard ( Section 6.9
).
3. Remove the thermal plate (
).
Maintenance and Service Guide 6–35
Removal and Replacement Procedures
4. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module board. (The side of the module opposite the socket rises away from the computer.)
5. Slide the module away from the socket at an angle 2.
6. Remove the memory module board.
✎
Memory modules are designed with a notch 3 to prevent incorrect installation into the memory module socket.
6–36
Removing the Internal Memory Module
Reverse the above procedure to install an internal memory module.
Maintenance and Service Guide
Removal and Replacement Procedures
6.17 TouchPad
TouchPad Spare Part Number Information
For use only with HP Compaq nw8240 models
For use only with HP Compaq nc8230 and nc8220 models
382679-001
382678-001
1. Prepare the computer for disassembly (
2. Remove the keyboard ( Section 6.9
).
3. Turn the computer upside down with the front toward you.
4. Remove the T8M2.0×9.5 screw that secures the TouchPad to the computer.
Removing the TouchPad Screw
Maintenance and Service Guide 6–37
Removal and Replacement Procedures
5. Turn the computer display-side up with the front toward you.
6. Open the computer as far as possible.
7. Lift up on the front edge of the TouchPad 1 until it disengages from the computer.
8. Slide the TouchPad back 2 until it rests on the computer.
Releasing the TouchPad
6–38 Maintenance and Service Guide
Removal and Replacement Procedures
9. Disconnect the TouchPad cable 1 from the system board.
10. Remove the TouchPad 2.
Removing the TouchPad
Reverse the above procedure to install the TouchPad.
Maintenance and Service Guide 6–39
Removal and Replacement Procedures
6.18 Mini PCI Communications
Module
Mini PCI Communications Module
Spare Part Number Information
802.11b/g Mini PCI modem, for use in most of the world
802.11b/g Mini PCI modem, for use in the rest of the world
802.11b/g combination wireless local access network (WLAN) module, for use internationally
802.11b/g combination WLAN module, for use in Japan
802.11b/g combination WLAN module, for use in the United States
381582-001
381583-001
373032-002
373032-291
373032-001
802.11a/b/g combination WLAN communications module, for use internationally
802.11a/b/g combination WLAN communications module, for use in Japan
802.11a/b/g combination WLAN communications module, for use in the United States
373033-002
373033-291
373033-001
802.11a/b/g Mini PCI WLAN communcations module, for use in Europe, the Middle East, and Africa
802.11a/b/g Mini PCI WLAN communcations module, for use in Japan
802.11a/b/g Mini PCI WLAN communcations module, for use in most of the world
802.11a/b/g Mini PCI WLAN communcations module, for use in the rest of the world
373900-021
373900-291
373900-001
373901-001
1. Prepare the computer for disassembly (
2. Remove the keyboard ( Section 6.9
).
3. Remove the TouchPad (
).
6–40 Maintenance and Service Guide
Removal and Replacement Procedures
✎
Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables.
4. Disconnect the auxiliary and main antenna cables 1 from the
Mini PCI communications module.
5. Spread the two retaining tabs 2 on each side of the Mini PCI socket to release the Mini PCI communications module. (The edge of the module opposite the socket rises away from the computer.)
6. Remove the Mini PCI communications module by pulling the module 3 away from the socket at a 45-degree angle.
✎
Mini PCI communications modules are designed with a notch 4 to prevent incorrect installation.
Removing a Mini PCI Communications Module
Reverse the above procedure to install a Mini PCI communications module.
Maintenance and Service Guide 6–41
Removal and Replacement Procedures
6.19 Display Assembly
Display Assembly Spare Part Number Information
15.4-inch, SWXGA, TFT
15.4-inch, WXGA, TFT
15.4-inch, UXGA, TFT
382684-001
382682-001
382683-001
1. Prepare the computer for disassembly (
and remove the following components: a. Keyboard (
b. Switch cover ( Section 6.10
6–42 Maintenance and Service Guide
Removal and Replacement Procedures
✎
Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables.
2. Disconnect the wireless antenna cables 1 from the Mini PCI communications module.
3. Remove the wireless antenna cables from the top cover clips 2 and 3 through which they are routed.
4. Disconnect the display cable 4 from the system board.
Disconnecting the Wireless Antenna and Display Cables
Maintenance and Service Guide 6–43
Removal and Replacement Procedures
5. Remove the two T8M2.0×9.5 screws 1 and the two
PM2.0×2.0 screws 2 that secure the display assembly to the computer.
Removing the Display Screws
6–44 Maintenance and Service Guide
Removal and Replacement Procedures
6. Position the computer with the rear panel toward you.
7. Remove the four T8M2.0×9.5 screws 1 that secure the display assembly to the computer.
8. Lift the display assembly 2 straight up to remove it.
Removing the Display
Reverse the above procedure to install the display assembly.
Maintenance and Service Guide 6–45
Removal and Replacement Procedures
6.20 Top Cover
Top Cover Spare Part Number Information
For use only with HP Compaq nw8240 models
For use only with HP Compaq nc8230 and nc8220 models
382679-001
382678-001
1. Prepare the computer for disassembly (
and remove the following components:
b. Keyboard (
c. Switch cover ( Section 6.10
e. Display assembly (
)
2. Turn the computer upside down with the front panel toward you.
6–46 Maintenance and Service Guide
Removal and Replacement Procedures
3. Remove the two rubber screw covers 1 and the eleven
T8M2.0×9.5 screws 2 that secure the top cover to the computer.
Removing the Top Cover Screws, Part 1
Maintenance and Service Guide 6–47
Removal and Replacement Procedures
4. Turn the computer right-side up with the front panel toward you.
5. Disconnect the speaker cable 1 from the system board.
6. Remove the five T8M2.0×4.0 screws 2 that secure the top cover to the computer.
Removing the Top Cover Screws, Part 2
6–48 Maintenance and Service Guide
Removal and Replacement Procedures
7. Lift the front edge of the top cover 1 until it disengages from the base enclosure.
8. Lift the top cover 2 straight up and remove it.
Removing the Top Cover
Reverse the above procedure to install the top cover.
Maintenance and Service Guide 6–49
Removal and Replacement Procedures
6.21 Modem Board
Modem Board Spare Part Number Information
Modem board (high-speed 56K) 325521-001
1. Prepare the computer for disassembly (
and remove the following components:
b. Keyboard (
c. Switch cover ( Section 6.10
e. Display assembly (
) f. Top cover (
)
6–50 Maintenance and Service Guide
Removal and Replacement Procedures
2. Remove the two T8M2.0×4.0 screws 1 that secure the modem board to the system board.
3. Lift the right side of the modem board 2 to disconnect it from the system board.
4. Disconnect the modem cable 3 from the modem board.
5. Remove the modem board.
Removing the Modem Board
Reverse the above procedure to install the modem board.
Maintenance and Service Guide 6–51
Removal and Replacement Procedures
6.22 System Board
System Board Spare Part Number Information
382686-001 With 128-MB video memory, for use only with HP Compaq nw8240 models
With 128-MB video memory, for use only with HP Compaq nc8230 and nc8220 models
With 64-MB video memory, for use only with HP Compaq nc8230 and nc8220 models
382687-001
382688-001
✎
When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board:
■
■
■
■
■
and
Processor (
)
TPM security module ( Section 6.15
Mini PCI communications module ( Section 6.18
)
Modem board (
6–52 Maintenance and Service Guide
Removal and Replacement Procedures
1. Prepare the computer for disassembly (
remove the following components:
b. MultiBay II device ( Section 6.6
) c. Bluetooth board (
) d. Keyboard (
e. Switch cover ( Section 6.10
f. Thermal plate ( Section 6.12
g. Heat sink (
)
i. Display assembly (
) j. Top cover (
)
Maintenance and Service Guide 6–53
Removal and Replacement Procedures
2. Disconnect the RTC battery cable from the system board
3. Position the computer with the front panel toward you.
4. Disconnect the audio board cables 1 and 2 from the audio board.
Disconnecting the Audio Board Cables
6–54 Maintenance and Service Guide
Removal and Replacement Procedures
5. Position the computer with the rear panel toward you.
6. Remove the following:
1 Two HM5.0×10.0 screw locks on each side of the external monitor connector
2 Seven T8M2.0×6.0 screws
Removing the System Board Screws and Screw Locks
Maintenance and Service Guide 6–55
Removal and Replacement Procedures
7. Flex the left side of the base enclosure 1 until the serial connector 2 is clear of the base enclosure.
8. Lift the left side of the system board 3 until it rests at an angle.
Releasing the System Board, Part 1
6–56 Maintenance and Service Guide
Removal and Replacement Procedures
9. Flex the right side of the base enclosure 1 until the USB 2,
1394 3, S-Video 4, and RJ-45 connectors 5 are clear of the base enclosure.
10. Lift the right side of the system board 6 until it rests at an angle.
Releasing the System Board, Part 2
Maintenance and Service Guide 6–57
Removal and Replacement Procedures
11. Lift the system board straight up and remove it.
Removing the System Board
Reverse the above procedure to install the system board.
6–58 Maintenance and Service Guide
Removal and Replacement Procedures
6.23 System Board Frame
System Board Frame Spare Part Number Information
System board frame (includes RJ-11 modem cable) 382689-001
1. Prepare the computer for disassembly (
remove the following components:
b. MultiBay II device ( Section 6.6
) c. Bluetooth board (
)
d. Switch cover ( Section 6.10
e. Keyboard (
f. Thermal plate ( Section 6.12
g. Heat sink (
)
i. Display assembly (
) j. Top cover (
)
k. System board ( Section 6.22
Maintenance and Service Guide 6–59
Removal and Replacement Procedures
2. Disconnect the following cables from the system board:
1 Audio connector board cable
2 USB connector board cable
3 Serial connector board cable
4 Modem cable
3. Remove the two T8M2.0×4.0 screws 5 that secure the system board to the system board frame.
Disconnecting the System Board Cables
6–60 Maintenance and Service Guide
Removal and Replacement Procedures
4. Lift the rear edge of the system board 1 until it rests at an angle.
5. Slide the system board 2 back until the front-right section of the system board 3 is clear of the screw boss 4 on the system board frame.
6. Remove the system board 5 from the system board frame.
Removing the System Board from the System Board Frame
Maintenance and Service Guide 6–61
Removal and Replacement Procedures
7. If necessary, remove the RJ-11 connector module and cable 1 from the clips 2 in the system board frame.
Removing the RJ-11 Connector Module and Cable
Reverse the above procedures to install the system board frame.
6–62 Maintenance and Service Guide
Removal and Replacement Procedures
6.24 Push Button Module
Push Button Module Spare Part Number Information
Push button module 382693-001
1. Prepare the computer for disassembly (
remove the following components:
b. MultiBay II device ( Section 6.6
) c. Bluetooth board (
)
d. Switch cover ( Section 6.10
e. Keyboard (
f. Thermal plate ( Section 6.12
g. Heat sink (
)
i. Display assembly (
) j. Top cover (
)
k. System board ( Section 6.22
Maintenance and Service Guide 6–63
Removal and Replacement Procedures
2. Remove the PM2.0×6.0 screw 1 that secures the push button module to the base enclosure.
3. Remove the push button module 2.
Removing the Push Button Module
Reverse the above procedures to install the push button module.
6–64 Maintenance and Service Guide
Removal and Replacement Procedures
6.25 Serial Connector Module
Serial Connector Module Spare Part Number Information
Serial connector module 382690-001
1. Prepare the computer for disassembly (
and remove the following components:
b. MultiBay II device ( Section 6.6
) c. Bluetooth board (
)
d. Switch cover ( Section 6.10
e. Keyboard (
f. Thermal plate ( Section 6.12
g. Heat sink (
)
i. Display assembly (
) j. Top cover (
)
k. System board ( Section 6.22
Maintenance and Service Guide 6–65
Removal and Replacement Procedures
2. Remove the two HM5.0×10.0 screw locks 1 that secure the serial connector module to the system board frame.
3. Remove the serial connector module 2 from the system board frame.
6–66
Removing the Serial Connector Module and Cable
Reverse the above procedure to install the serial connector module.
Maintenance and Service Guide
Removal and Replacement Procedures
6.26 Audio Board
Audio Board Spare Part Number Information
Audio board (includes audio board cable) 382677-001
1. Prepare the computer for disassembly (
and remove the following components:
b. MultiBay II device ( Section 6.6
) c. Bluetooth board (
)
d. Switch cover ( Section 6.10
e. Keyboard (
f. Thermal plate ( Section 6.12
g. Heat sink (
)
i. Display assembly (
) j. Top cover (
)
k. System board ( Section 6.22
Maintenance and Service Guide 6–67
Removal and Replacement Procedures
2. Remove the two T8M2.0×4.0 screws 1 that secure the audio board to the base enclosure.
3. Lift the left side of the audio board 2 to disengage it from the base enclosure.
Removing the Audio Board
Reverse the above procedure to install the audio board.
6–68 Maintenance and Service Guide
7
Specifications
This chapter provides physical and performance specifications.
Table 7-1
Computer
Dimensions
Height
Width
Depth (front to back)
Weight
Full-featured model with optical drive and 8-cell battery pack
Defeatured model with 8-cell battery pack
Input Power
Operating voltage
Operating current
Temperature
Operating (not writing to optical disc)
Operating (writing to optical disc)
Nonoperating
Metric
35.6 cm
26.0 cm
2.8 to 3.4 cm
2.85 kg
2.60 kg
U.S.
14.02 in
10.24 in
1.1 to 1.34 in
18.5 V dc @ 3.5 A - 90 W
3.5 A
0°C to 35°C
5°C to 35°C
-20°C to 60°C
6.25 lbs
5.73 lbs
32°F to 95°F
41°F to 95°F
-4°F to 140°F
Maintenance and Service Guide 7–1
Specifications
Table 7-1
Computer (Continued)
Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
Operating
Nonoperating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
10% to 90%
5% to 95%
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Random Vibration
Operating
Nonoperating
0.75 g zero-to-peak, 10 Hz to 500 Hz,
0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz,
0.5 oct/min sweep rate
✎
Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
7–2 Maintenance and Service Guide
Specifications
Table 7-2
15.4-inch, WSXGA, TFT Display
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
20.7 cm
33.1 cm
39.1 cm
Up to 16.8 million
200:1
180 nits typical
8.1 in
13.0 in
15.4 in
0.197 × 0.197 mm
1680 × 1050
RGB vertical stripe
Edge lit
80 × 25
5.5 W
+/-65° horizontal, +/-50° vertical typical
Maintenance and Service Guide 7–3
Specifications
Table 7-3
15.4-inch, WXGA, TFT Display
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
20.7 cm
33.1 cm
39.1 cm
Up to 16.8 million
200:1
180 nits typical
8.1 in
13.0 in
15.4 in
0.259 × 0.259 mm
1280 × 800
RGB vertical stripe
Edge lit
80 × 25
5.5 W
+/-65° horizontal, +50° vertical typical
7–4 Maintenance and Service Guide
Specifications
Table 7-4
15.4-inch, UXGA, TFT Display
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
20.7 cm
33.1 cm
39.1 cm
Up to 16.8 million
200:1
180 nits typical
8.1 in
13.0 in
15.4 in
0.279 × 0.279 mm
1600 × 1200
RGB vertical stripe
Edge lit
80 × 25
5.5 W
+/-65° horizontal, +50° vertical typical
Maintenance and Service Guide 7–5
Specifications
Table 7-5
Hard Drives
60-GB* 80-GB* 60-GB* 40-GB*
Dimensions
Height
Width
Weight
Interface type
Transfer rate
9.5 mm
70 mm
102 g
ATA-5
9.5 mm
70 mm
99 g
ATA-5
9.5 mm
70 mm
102 g
ATA-5
9.5 mm
70 mm
99 g
ATA-5
Synchronous
(maximum)
100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec
Security ATA security ATA security ATA security ATA security
✎
Certain restrictions and exclusions apply. Consult Customer Care for details.
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
†
Actual drive specifications may differ slightly.
7–6 Maintenance and Service Guide
Specifications
Table 7-5
Hard Drives (Continued)
60-GB* 80-GB* 60-GB* 40-GB*
Seek times (typical read, including setting)
Single track
Average
Maximum
Logical blocks
†
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
3 ms
13 ms
24 ms
117,210,240 156,301,488 117,210,240 78,140,160
Disk rotational speed
5400 rpm 7200 rpm 5400 rpm 5400 rpm
Operating temperature
5°C to 55°C (41°F to 131°F)
✎
Certain restrictions and exclusions apply. Consult Customer Care for details.
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
†
Actual drive specifications may differ slightly.
Maintenance and Service Guide 7–7
Specifications
Table 7-6
Primary 8-cell, Li-Ion Battery Pack
Dimensions
Height
Width
Depth
Weight
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
Temperature
Operating
Nonoperating
2.00 cm
9.40 cm
13.40 cm
0.34 kg
11.1 V
4.4 Ah
48 Wh
5°C to 45°C
0°C to 60°C
0.79 in
3.70 in
5.28 in
0.75 lb
41°F to 113°F
32°F to 140°F
7–8 Maintenance and Service Guide
Specifications
Applicable disc
Table 7-7
DVD-ROM Drive
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single and multisession)
CD-Bridge
1.5 cm (0.59 in) Center hole diameter
Disc diameter
Standard disc
Mini disc
Disc thickness
Track pitch
Access time
Random
Full stroke
Audio output level
Cache buffer
Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA mode 2
Startup time
Stop time
12 cm (4.72 in)
8 cm (3.15 in)
1.2 mm (0.047 in)
0.74 µm
CD
< 100 ms
< 175 ms
Line-out, 0.7 Vrms
512 KB
DVD
< 125 ms
< 225 ms
3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s
< 10 seconds
< 3 seconds
Maintenance and Service Guide 7–9
Specifications
Applicable disc
Center hole diameter
Disc diameter
Standard disc
Mini disc
Table 7-8
DVD/CD-RW Combo Drive
Read:
DVD-R, DVD-RW,
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2,
Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single and multisession)
CD-Bridge
1.5 cm (0.59 in)
Write:
CD-R and CD-RW
12 cm (4.72 in)
8 cm (3.15 in)
7–10 Maintenance and Service Guide
Specifications
Table 7-8
DVD/CD-RW Combo Drive (Continued)
Disc thickness
Track pitch
Access time
Random
Full stroke
Audio output level
Cache buffer
Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA mode 2
Startup time
Stop time
1.2 mm (0.047 in)
0.74 µm
CD media
< 110 ms
< 210 ms
Line-out, 0.7 V rms
2 MB
DVD media
< 130 ms
< 225 ms
3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s
< 15 seconds
< 6 seconds
Maintenance and Service Guide 7–11
Specifications
Table 7-9
DVD+RW/R and CD-RW Combo Drive
Applicable disc Read:
DVD-R, DVD-RW,
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode
2, Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single and multisession)
CD-Bridge
Write:
CD-R and CD-RW
DVD-R and
DVD-RW
1.5 cm (0.59 in) Center hole diameter
Disc diameter
Standard disc
Mini disc
12 cm (4.72 in)
8 cm (3.15 in)
7–12 Maintenance and Service Guide
Specifications
Table 7-9
DVD+RW/R and CD-RW Combo Drive (Continued)
Disc thickness
Track pitch
Access time
Random
Full stroke
Audio output level
Cache buffer
Data transfer rate
CD-R (16X)
CD-RW (8X)
CD-ROM (24X)
DVD (8X)
DVD-R (4X)
DVD-RW (2X)
Multiword DMA mode 2
Startup time
Stop time
1.2 mm (0.047 in)
0.74 µm
CD
< 175 ms
< 285 ms
Audio-out, 0.7 Vrms
2 MB
DVD
< 230 ms
< 335 ms
2,400 KB/s (150 KB/s at 1X CD rate)
1,200 KB/s (150 KB/s at 1X CD rate)
3,600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
5,400 KB/s (1,352 KB/s at 1X DVD rate)
2,700 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s
< 15 seconds
< 6 seconds
Maintenance and Service Guide 7–13
Specifications
Table 7-10
System DMA
Hardware DMA
DMA0
DMA1*
DMA2*
System Function
Not applicable
Not applicable
Not applicable
DMA3
DMA4
DMA5*
Not applicable
Direct memory access controller
Available for PC Card
DMA6
DMA7
Not assigned
Not assigned
*PC Card controller can use DMA 1, 2, or 5.
7–14 Maintenance and Service Guide
Specifications
Hardware IRQ
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5*
IRQ6
IRQ7*
IRQ8
IRQ9*
IRQ10*
Table 7-11
System Interrupts
System Function
System timer
Standard 101-/102-Key or Microsoft Natural Keyboard
Cascaded
Intel 82801DB/DBM USB2 Enhanced Host
Controller—24CD
COM1
Conexant AC—Link Audio
Intel 82801DB/DBM SMBus Controller—24C3
Data Fax Modem with SmartCP
Diskette drive
Parallel port
System CMOS/real-time clock
Microsoft ACPI-compliant system
Intel USB UHCI controller—24C2
Intel 82852/82855 GM/GME Graphic Controller
Realtek RTL8139 Family PCI fast Ethernet Controller
Maintenance and Service Guide 7–15
Specifications
Table 7-11
System Interrupts (Continued)
Hardware IRQ
IRQ11
IRQ12
IRQ13
IRQ14
System Function
Intel USB EHCI controller—24CD
Intel USB UHCI controller—24C4
Intel USB UHCI controller—24C7
Intel Pro/Wireless 2200BG
TI OHCI 1394 host controller
TI PCI1410 CardBus controller
Synaptics PS/2 TouchPad
Numeric data processor
Primary IDE channel
IRQ15 Secondary IDE channel
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.
✎
PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
7–16 Maintenance and Service Guide
061
062 - 063
064
065 - 06F
070 - 071
072 - 07F
080 - 08F
090 - 091
092
093 - 09F
0A0 - 0A1
I/O Address (hex)
000 - 00F
010 - 01F
020 - 021
022 - 024
025 - 03F
02E - 02F
040 - 05F
044 - 05F
060
Table 7-12
System I/O Addresses
System Function (shipping configuration)
DMA controller no. 1
Unused
Interrupt controller no. 1
Opti chipset configuration registers
Unused
87334 “Super I/O” configuration for CPU
Counter/timer registers
Unused
Keyboard controller
Port B
Unused
Keyboard controller
Unused
NMI enable/RTC
Unused
DMA page registers
Unused
Port A
Unused
Interrupt controller no. 2
Specifications
Maintenance and Service Guide 7–17
Specifications
I/O Address (hex)
0A2 - 0BF
0C0 - 0DF
0E0 - 0EF
0F0 - 0F1
0F2 - 0FF
100 - 16F
170 - 177
178 - 1EF
1F0 - 1F7
1F8 - 200
201
202 - 21F
220 - 22F
230 - 26D
26E - 26
278 - 27F
280 - 2AB
2A0 - 2A7
2A8 - 2E7
2E8 - 2EF
Table 7-12
System I/O Addresses (Continued)
System Function (shipping configuration)
Unused
DMA controller no. 2
Unused
Coprocessor busy clear/reset
Unused
Unused
Secondary fixed disk controller
Unused
Primary fixed disk controller
Unused
Joystick (decoded in ESS1688)
Unused
Entertainment audio
Unused
Unused
Unused
Unused
Unused
Unused
Reserved serial port
7–18 Maintenance and Service Guide
Specifications
I/O Address (hex)
2F0 - 2F7
2F8 - 2FF
300 - 31F
320 - 36F
370 - 377
378 - 37F
380 - 387
388 - 38B
38C - 3AF
3B0 - 3BB
3BC - 3BF
3C0 - 3DF
3E0 - 3E1
3E2 - 3E3
3E8 - 3EF
3F0 - 3F7
3F8 - 3FF
CF8 - CFB
CFC - CFF
Table 7-12
System I/O Addresses (Continued)
System Function (shipping configuration)
Unused
Infrared port
Unused
Unused
Secondary diskette drive controller
Parallel port (LPT1/default)
Unused
FM synthesizer—OPL3
Unused
VGA
Reserved (parallel port/no EPP support)
VGA
PC Card controller in CPU
Unused
Internal modem
“A” diskette controller
Serial port (COM1/default)
PCI configuration index register (PCIDIVO-1)
PCI configuration data register (PCIDIVO-1)
Maintenance and Service Guide 7–19
Specifications
Size
640 KB
128 KB
48 KB
160 KB
64 KB
15 MB
58 MB
58 MB
2 MB
4 GB
64 KB
Table 7-13
System Memory Map
Memory Address
00000000-0009FFFF
000A0000-000BFFFF
000C0000-000CBFFF
000C8000-000E7FFF
000E8000-000FFFFF
00100000-00FFFFFF
01000000-047FFFFF
04800000-07FFFFFF
08000000-080FFFFF
08200000-FFFEFFFF
FFFF0000-FFFFFFFF
System Function
Base memory
Video memory
Video BIOS
Unused
System BIOS
Extended memory
Super extended memory
Unused
Video memory (direct access)
Unused
System BIOS
7–20 Maintenance and Service Guide
A
Connector Pin Assignments
Table A-1
Audio-Out (Headphone)
Pin
1
2
Signal
Audio out, left channel
Audio out, right channel
Pin
3
Signal
Ground
Maintenance and Service Guide A–1
Connector Pin Assignments
Table A-2
Audio-In (Microphone)
Pin
1
2
Signal
Audio signal in
Audio signal in
Pin
3
Signal
Ground
Table A-3
Universal Serial Bus
Pin
1
2
Signal
+5 VDC
Data –
Pin
3
4
Signal
Data +
Ground
A–2 Maintenance and Service Guide
Table A-4
Serial
Connector Pin Assignments
4
5
2
3
Pin
1
Signal
Carrier detect
Receive data
Transmit data
Data terminal ready
Ground
7
8
Pin
6
9
Signal
Data set ready
Ready to send
Clear to send
Ring indicator
Maintenance and Service Guide A–3
Connector Pin Assignments
Table A-5
External Monitor
6
7
4
5
8
2
3
Pin
1
Signal
Red analog
Green analog
Blue analog
Not connected
Ground
Ground analog
Ground analog
Ground analog
12
13
14
15
Pin
9
10
11
Signal
+5 VDC
Ground
Monitor detect
DDC 2B data
Horizontal sync
Vertical sync
DDC 2B clock
A–4 Maintenance and Service Guide
Table A-6
RJ-45 (Network)
Connector Pin Assignments
3
4
Pin
1
2
Signal
Transmit +
Transmit –
Receive +
Unused
7
8
Pin
5
6
Signal
Unused
Receive –
Unused
Unused
Maintenance and Service Guide A–5
Connector Pin Assignments
Table A-7
RJ-11 (Modem)
2
3
Pin
1
Signal
Unused
Tip
Ring
5
6
Pin
4
Signal
Unused
Unused
Unused
A–6 Maintenance and Service Guide
Table A-8
S-Video-Out
Connector Pin Assignments
2
3
Pin
1
4
Signal
S-VHS color (C) signal
Composite video signal
S-VHS intensity (Y) signal
S-VHS color ground
6
7
Pin
5
Signal
TV-CD
S-VHS intensity ground
Composite video ground
Maintenance and Service Guide A–7
B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.
Power cord sets for use in other countries must meet the requirements of the country where the computer is used.
Maintenance and Service Guide B–1
Power Cord Set Requirements
General Requirements
The requirements listed below are applicable to all countries.
■ The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).
■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by each country’s power system.
■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
B–2 Maintenance and Service Guide
Power Cord Set Requirements
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country/Region
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Accredited Agency
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
UTE
VDE
1
1
1
2
1
1
Applicable Note Number
1
1
Italy IMQ 1
Japan METI 3
✎
NOTES:
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
Maintenance and Service Guide B–3
Power Cord Set Requirements
3-Conductor Power Cord Set Requirements (Continued)
Country/Region
Korea
The Netherlands
Norway
People’s Republic of China
Sweden
Switzerland
Accredited Agency
EK
KE A
NEMKO
CCC
1
5
Applicable Note Number
4
1
SEMKO
SEV
1
1
Taiwan
United Kingdom
BSMI
BSI
4
1
United States UL 2
✎
NOTES:
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
B–4 Maintenance and Service Guide
C
Screw Listing
This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this appendix are available in the
Screw Kit, spare part number 382692-001.
Maintenance and Service Guide C–1
Screw Listing
Table C-1
Phillips PM2.0×4.0 Screw mm
Color
Black
Qty.
Length
3 4.0 mm
Thread
2.0 mm
Head
Width
4.0 mm
Where used:
1 Two screws that secure the hard drive cover to the computer (screws are
captured on the cover by C clips; documented in Section 6.4
2
One screw that secures the memory module compartment cover to the computer (screw is captured on the cover by C clips; documented in
)
C–2
Phillips PM2.0×4.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-2
Phillips PM2.5×13.0 Spring-Loaded Hard Drive
Retention Screw mm
Color
Black
Qty.
1
Length
13.0 mm
Thread
2.5 mm
Head
Width
5.0 mm
Where used:
One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in
)
Phillips PM2.5×13.0 Screw Location
Maintenance and Service Guide C–3
Screw Listing
Table C-3
Phillips PM3.0×5.0 Screw mm
Color
Silver
Qty.
Length
2 5.0 mm
Thread
3.0 mm
Head
Width
5.0 mm
Where used:
1 Two screws that secure the hard drive frame to the hard drive (documented
Table C-4
Phillips PM3.0×4.0 Screw mm
Color
Silver
Qty.
Length
2 4.0
Thread
3.0 mm
Head
Width
5.0 mm
Where used:
2
Two screws that secure the hard drive frame to the hard drive (documented
C–4
Phillips PM3.0×5.0 and PM3.0×4.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-5
Phillips PM1.5×4.0 Screw mm
Color
Black
Qty.
2
Length
4.0 mm
Thread
1.5 mm
Head
Width
4.5 mm
Where used:
2 screws that secure the hard drive frame to the hard drive (documented in
)
Phillips PM1.5×4.0 Screw Locations
Maintenance and Service Guide C–5
Screw Listing
Table C-6
Torx T8M2.0×4.0 Screw mm
Color
Black
Qty.
16
Length
4.0 mm
Thread
2.0 mm
Head
Width
4.5 mm
Where used:
One screw that secures the MultiBay II device to the computer (documented in
)
C–6
Torx T8M2.0×4.0 Screw Location
Maintenance and Service Guide
Screw Listing
Table C-6
Torx T8M2.0×4.0 Screw (Continued) mm
Color
Black
Qty.
16
Length
4.0 mm
Thread
2.0 mm
Where used:
5 screws that secure the top cover to the computer (documented in
Head
Width
4.5 mm
Torx T8M2.0×4.0 Screw Locations
Maintenance and Service Guide C–7
Screw Listing
Table C-6
Torx T8M2.0×4.0 Screw (Continued) mm
Color
Black
Qty.
Length
16 4.0 mm
Thread
2.0 mm
Head
Width
4.5 mm
Where used:
1 Two screws that secure the modem board to the computer (documented in
2
Two screws that secure the system board to the computer (documented in
C–8
Torx T8M2.0×4.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-6
Torx T8M2.0×4.0 Screw (Continued) mm
Color
Black
Qty.
16
Length
4.0 mm
Thread
2.0 mm
Where used:
2 screws that secure the audio board to the computer (documented in
Head
Width
4.5 mm
Torx T8M2.0×4.0 Screw Locations
Maintenance and Service Guide C–9
Screw Listing
Table C-6
Torx T8M2.0×4.0 Screw (Continued) mm
Color
Black
Qty.
16
Length
4.0 mm
Thread
2.0 mm
Where used:
4 screws that secure the thermal plate to the computer (documented in
Head
Width
4.5 mm
C–10
Torx T8M2.0×4.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-7
Phillips PM1.5×3.0 Screw mm
Color
Black
Qty.
Length
10 3.0 mm
Thread
1.5 mm
Head
Width
4.0 mm
Where used:
1 One black screw that secures the Bluetooth cover to the computer (screw is captured on the cover by a C clip; documented in
) mm
Color
Silver
Qty.
Length
10 3.0 mm
Thread
1.5 mm
Head
Width
3.0 mm
Where used:
2
Two silver screws that secure the Bluetooth board to the Bluetooth cover
(documented in
)
Phillips PM1.5×3.0 Screw Locations
Maintenance and Service Guide C–11
Screw Listing
Table C-7
Phillips PM1.5×3.0 Screw (Continued) mm
Color
Silver
Qty.
10
Length
3.0 mm
Thread
1.5 mm
Where used:
6 screws that secure the LED board to the switch cover (documented in
Head
Width
3.0 mm
C–12
Phillips PM1.5×3.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-7
Phillips PM1.5×3.0 Screw (Continued) mm
Color
Silver
Qty.
10
Length
3.0 mm
Thread
1.5 mm
Head
Width
4.0 mm
Where used:
One screw that secures the TPM security module to the computer (documented
)
Phillips PM1.5×3.0 Screw Location
Maintenance and Service Guide C–13
Screw Listing
Table C-8
Torx T8M2.0×9.5 Screw mm
Color
Black
Qty.
Length
20 9.5 mm
Thread
2.0 mm
Head
Width
5.0 mm
Where used:
1 Two screws that secure the keyboard to the computer (documented in
)
2
One screw that secures the TouchPad to the computer (documented in
3 Four screws that secure the display assembly to the computer (documented
)
C–14
Torx T8M2.0×9.5 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-8
Torx T8M2.0×9.5 Screw (Continued) mm
Color
Black
Qty.
20
Length
9.5 mm
Thread
2.0 mm
Where used:
11 screws that secure the top cover to the computer (documented in
Head
Width
5.0 mm
Torx T8M2.0×9.5 Screw Locations
Maintenance and Service Guide C–15
Screw Listing
Table C-8
Torx T8M2.0×9.5 Screw (Continued) mm
Color
Black
Qty.
20
Length
9.5 mm
Thread
2.0 mm
Head
Width
5.0 mm
Where used:
2 screws that secure the display assembly to the computer (documented in
C–16
Torx T8M2.0×9.5 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-9
Phillips PM2.0×2.0 Screw mm
Color
Black
Qty.
5
Length
2.0 mm
Thread
2.0 mm
Where used:
3 screws that secure the switch cover to the computer (documented in
Head
Width
7.0 mm
Phillips PM2.0×2.0 Screw Locations
Maintenance and Service Guide C–17
Screw Listing
Table C-9
Phillips PM2.0×2.0 Screw (Continued) mm
Color
Black
Qty.
5
Length
2.0 mm
Thread
2.0 mm
Head
Width
7.0 mm
Where used:
2 screws that secure the display assembly to the computer (documented in
C–18
Phillips PM2.0×2.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-10
Phillips PM2.0×10.0 Spring-Loaded Screw mm
Color
Silver
Qty.
4
Length
10.0 mm
Thread
2.0 mm
Where used:
4 screws that secure the thermal plate to the computer (documented in
Head
Width
5.0 mm
Phillips PM2.0×10.0 Spring-Loaded Screw Locations
Maintenance and Service Guide C–19
Screw Listing
Table C-11
Phillips PM2.0x8.0 Shoulder Screw mm
Color
Silver
Qty.
4
Length
8.0 mm
Thread
2.0 mm
Head
Width
5.0 mm
Where used:
4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in
)
C–20
Phillips PM2.0x8.0 Shoulder Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-12
Hex Socket HM2.5×10.0 Screw Lock mm
Color
Silver
Qty.
Length
4 10.0 mm
Thread
2.5 mm
Head
Width
5.0 mm
Where used:
1 Two screw locks that secure the system board to the computer (documented
)
2
Two screw locks that secure the serial connector module to the computer
(documented in
Hex Socket HM2.5×10.0 Screw Lock Locations
Maintenance and Service Guide C–21
Screw Listing
Table C-13
Torx T8M2.0×6.0 Screw mm
Color
Black
Qty.
7
Length
6.0 mm
Thread
2.0 mm
Where used:
7 screws that secure the system board to the computer (documented in
Head
Width
4.5 mm
C–22
Torx T8M2.0×6.0 Screw Locations
Maintenance and Service Guide
Screw Listing
Table C-14
Phillips PM2.0×6.0 Screw mm
Color
Silver
Qty.
1
Length
6.0 mm
Thread
2.0 mm
Where used:
One screw that secures the push button module to the base enclosure
(documented in
Head
Width
4.0 mm
Phillips PM2.0×6.0 Screw Location
Maintenance and Service Guide C–23
D
Display Component Recycling
Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
Ä CAUTION: The procedures in this appendix can result in damage to display components. The only components intended for recycling purposes are the liquid crystal display (LCD) panel and the backlight.
Careful handling should be exercised when removing these components.
✎
Materials Disposal
This HP product contains mercury in the backlight of the display assembly and may require special handling at end of life.
Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities or visit the Electronic Industries Alliance
(EIA) at http://www.eiae.org
.
Maintenance and Service Guide D–1
Display Component Recycling
This appendix provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2.
✎
Disassembly procedures differ from one display assembly to another. The procedures provided in this appendix are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another.
D–2 Maintenance and Service Guide
Display Component Recycling
Perform the following steps to disassemble the display assembly:
1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly.
Removing the Display Bezel Screw Covers and Screws
Maintenance and Service Guide D–3
Display Component Recycling
2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
3. Remove the display bezel 3.
Removing the Display Bezel
D–4 Maintenance and Service Guide
Display Component Recycling
4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2.
Removing the Display Inverter
Maintenance and Service Guide D–5
Display Component Recycling
5. Remove all screws 1 that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly 2 from the display enclosure.
Removing the Display Panel Assembly
D–6 Maintenance and Service Guide
Display Component Recycling
7. Turn the display panel assembly upside down.
8. Remove all screws that secure the display panel frame to the display panel.
Removing the Display Panel Frame Screws
Maintenance and Service Guide D–7
Display Component Recycling
9. Use a sharp-edged tool to cut the tape 1 that secures the side of the display panel to the display panel frame.
10. Remove the display panel frame 2 from the display panel.
Removing the Display Frame
D–8 Maintenance and Service Guide
Display Component Recycling
11. Remove the screws 1 that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover 2 and swing it forward.
13. Remove the backlight cover.
Removing the Backlight Cover
Maintenance and Service Guide D–9
Display Component Recycling
14. Turn the display panel right-side up.
15. Remove the backlight cables 1 from the clip 2 in the display panel.
Releasing the Backlight Cables
D–10 Maintenance and Service Guide
Display Component Recycling
16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel.
Removing the Backlight Frame
Maintenance and Service Guide D–11
Display Component Recycling
Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
18. Slide the backlight out of the backlight frame.
Removing the Backlight
D–12 Maintenance and Service Guide
Display Component Recycling
19. Disconnect the display cable 1 from the LCD panel.
20. Remove the screws 2 that secure the LCD panel to the display rear panel.
21. Release the LCD panel 3 from the display rear panel.
22. Remove the tape 4 that secures the LCD panel to the display rear panel.
Releasing the LCD Panel
Maintenance and Service Guide D–13
Display Component Recycling
23. Remove the LCD panel.
Removing the LCD Panel
24. Recycle the display backlight and LCD panel.
D–14 Maintenance and Service Guide
Index
1394 port
A
Adjustable Notebook Stand, spare part number
,
Advanced Docking Station,
HP, spare part number
,
Altiris Local Recovery
Application and Driver
Recovery disc
applications, reinstalling or repairing
arrow keys
audio board removal
spare part number
,
audio board cable, illustrated
audio troubleshooting
audio-in jack location
pin assignments
audio-out jack location
pin assignments
B
base enclosure, spare part numbers
battery bay
battery light
battery locking latch
battery pack removal
spare part numbers
specifications
battery release latch
BIOS information, displaying
Bluetooth board removal
spare part number
Bluetooth cable disconnecting
illustrated
Bluetooth cover illustrated
removal
bottom components
Maintenance and Service Guide Index–1
Index
Index–2
C
cables, service considerations
caps lock key
caps lock light
carrying case, spare part numbers
,
category, identifying computer
CD-ROM drive, OS loading problems
components bottom
front
keyboard
left-side
rear
right-side
top
computer feet illustrated
locations
computer model, family, type, and serial number
Computer Setup
Advanced Menu
overview
Security Menu
computer specifications
connector pin assignments audio-in
audio-out
external monitor
monitor
RJ-11
RJ-45
serial
S-Video-out
Universal Serial Bus (USB)
connectors, service considerations
D
data, safeguarding
design overview
disassembly sequence chart
diskette drive
OS loading problems
precautions
display assembly removal
spare part numbers
specifications
display lid switch
display release button
docking connector
docking device, troubleshooting
Docking Station, HP, spare part number
downloading software
drivers, reinstalling or repairing
drives, preventing damage
DVD+RW/R and CD-RW
Combo Drive
OS loading problems
precautions
removal
Maintenance and Service Guide
Index spare part number
,
specifications
DVD/CD-RW Combo Drive
OS loading problems
precautions
removal
spare part number
,
specifications
DVD-ROM drive
OS loading problems
precautions
removal
spare part number
,
specifications
E
electrostatic discharge
,
external monitor port location
pin assignments
F
f1 to f12 keys
family, identifying computer
features
feet illustrated
locations
flowcharts, troubleshooting no audio
no network/modem connection
no OS loading
no OS loading from diskette drive
no OS loading from hard drive
no OS loading from optical drive
no power
no video
nonfunctioning device
nonfunctioning docking device
nonfunctioning keyboard
nonfunctioning pointing device
fn key
front components
G
grounding equipment and methods
H
hard drive
OS loading problems
precautions
removal
spare part numbers
specifications
hard drive bay
hard drive cover illustrated
removal
hard drive light
Maintenance and Service Guide Index–3
Index
Index–4 headphone jack location
pin assignments
heat sink removal
spare part number
HP Advanced Docking
Station, spare part number
HP Docking Station, spare part number
HP Web site
I
I/O address specifications
Info Center button
infrared port
interrupt specifications
K
keyboard removal
spare part numbers
,
troubleshooting
keyboard components
keypad keys
L
LED board cable
LED board, removal
left-side components
M
mass storage devices, spare part numbers
memory map specifications
memory module removal
spare part numbers
memory module compartment
memory module compartment cover illustrated
removal
microphone
microphone jack location
pin assignments
Mini PCI communications module removal
spare part numbers
Miscellaneous Cable Kit components
spare part number
Miscellaneous Plastics Kit components
spare part number
,
Miscellaneous Plastics Kit (for use with Docking Station), spare part number
Maintenance and Service Guide
Index
Miscellaneous Screw Kit, spare part number
model, identifying computer
modem board removal
spare part number
modem cable illustrated
removal
modem jack location
pin assignments
modem, troubleshooting
monitor port location
pin assignments
MultiBay II
MultiBay II device removal
spare part numbers
,
N
network jack location
pin assignments
network, troubleshooting
nonfunctioning device, troubleshooting
num lock key
num lock light
O
operating system
System Restore
Windows reinstalling or repairing
Operating System disc
optical drive
OS loading problems
precautions
removal
spare part numbers
specifications
P
packing precautions
PC Card eject buttons
PC Card slot
PC Card slot space saver
plastic parts
pointing device, troubleshooting
pointing stick
pointing stick buttons
power button
power connector
power cord set requirements
spare part numbers
power light
power management features
Maintenance and Service Guide Index–5
Index
Index–6 power supply, spare part number
power, troubleshooting
presentation mode button
processor removal
spare part numbers
,
product name and number, computer
push button module removal
spare part number
,
R
rear components
reinstalling or repairing software
removal/replacement preliminaries
procedures
restore points
right-side components
RJ-11 connector module and cable illustrated
removal
RJ-11 jack location
pin assignments
RJ-45 jack location
pin assignments
ROM downloading and installing
finding version information
obtaining updates
ROMPaq
RTC battery illustrated
removal
S
Screw Kit contents
spare part number
screw listing
SD Memory Card slot
security cable slot
serial connector module illustrated
spare part number
serial number
serial port location
pin assignments
service considerations
smart card reader
snapshot
SoftPaq
software reinstalling or repairing
ROMPaq
SoftPaq
Maintenance and Service Guide
Index
System Restore
updates
updating
speakers
specifications battery pack
computer
display
DVD+RW/R and CD-RW
Combo Drive
DVD/CD-RW Combo
Drive
DVD-ROM drive
hard drive
I/O addresses
interrupts
memory map
optical drive
system DMA
static shielding materials
S-Video-out jack location
pin assignments
switch cover removal
spare part numbers
,
system board removal
spare part numbers
,
system board frame removal
spare part number
,
system DMA
system memory map
system recovery
System Restore
system ROM, downloading and installing
T
thermal plate removal
spare part number
,
tools required
top components
top cover removal
spare part numbers
TouchPad
removal
spare part numbers
TouchPad buttons
TouchPad cable disconnecting
illustrated
TouchPad scroll zone
TPM security module
removal
spare part number
transporting precautions
travel battery connector
travel battery, spare part number
Maintenance and Service Guide Index–7
Index troubleshooting audio
docking device
flowcharts
keyboard
modem
network
nonfunctioning device
OS loading
overview
pointing device
power
video
U
Universal Serial Bus (USB) board cable, illustrated
Universal Serial Bus (USB) diskette drive, spare part number
Universal Serial Bus (USB) port location
pin assignments
V
vent, locations
video troubleshooting
volume buttons
W
Windows applications key
Windows logo key
wireless button
wireless light
workstation precautions
Index–8 Maintenance and Service Guide
advertisement
Key Features
- Powerful Intel processor for fast and efficient computing
- Generous memory capacity to ensure smooth multitasking and handling of large files
- Dedicated graphics card for enhanced visual performance in demanding applications
- Exceptional battery life to support extended use away from power outlets
- Robust construction to withstand the rigors of professional environments
- Advanced security features to protect sensitive data
- Lightweight and portable design for easy transport
Related manuals
Frequently Answers and Questions
Can the HP Compaq nw8240 Base Model Mobile Workstation handle demanding tasks like video editing and graphic design?
Is the HP Compaq nw8240 Base Model Mobile Workstation suitable for professionals in the field?
Does the HP Compaq nw8240 Base Model Mobile Workstation have strong security features?
advertisement
Table of contents
- 3 Contents
- 7 Product Description
- 8 1.1 Features
- 11 1.2 Resetting the Computer
- 11 1.3 Power Management
- 12 1.4 External Components
- 26 1.5 Design Overview
- 27 Troubleshooting
- 27 2.1 Computer Setup
- 28 Accessing Computer Setup
- 28 Computer Setup Defaults
- 29 Selecting from the File Menu
- 30 Selecting from the Security Menu
- 31 Selecting from the Tools Menu
- 32 Selecting from the Advanced Menu
- 33 2.2 Troubleshooting Flowcharts
- 55 Software Update and Recovery
- 55 3.1 Software Updates
- 56 Accessing Computer Information
- 57 Obtaining the Support Software CD
- 57 Software Updates and the HP Web Site
- 60 3.2 System Recovery
- 61 Safeguarding Your Data
- 61 Using Altiris Local Recovery
- 62 Using System Restore Points
- 63 Reinstalling Applications
- 64 Repairing the Operating System
- 66 Reinstalling the Operating System
- 68 Reinstalling Device Drivers and Other Software
- 69 Illustrated Parts Catalog
- 69 4.1 Serial Number Location
- 70 4.2 Computer Major Components
- 82 4.3 Miscellaneous Plastics Kit
- 83 4.4 Miscellaneous Cable Kit
- 84 4.5 Mass Storage Devices
- 85 4.6 Miscellaneous (Not Illustrated)
- 87 4.7 Sequential Part Number Listing
- 95 Removal and Replacement Preliminaries
- 95 5.1 Tools Required
- 96 5.2 Service Considerations
- 96 Plastic Parts
- 96 Cables and Connectors
- 97 5.3 Preventing Damage to Removable Drives
- 98 5.4 Preventing Electrostatic Damage
- 99 5.5 Packaging and Transporting Precautions
- 100 5.6 Workstation Precautions
- 101 5.7 Grounding Equipment and Methods
- 103 Removal and Replacement Procedures
- 104 6.1 Serial Number
- 105 6.2 Disassembly Sequence Chart
- 107 6.3 Preparing the Computer for Disassembly
- 108 6.4 Hard Drive
- 112 6.5 Computer Feet
- 113 6.6 MultiBay II Device
- 114 6.7 External Memory Module
- 117 6.8 Bluetooth Board
- 119 6.9 Keyboard
- 124 6.10 Switch Cover
- 128 6.11 RTC Battery
- 129 6.12 Thermal Plate
- 131 6.13 Heat Sink
- 134 6.14 Processor
- 136 6.15 TPM Security Module
- 137 6.16 Internal Memory Module
- 139 6.17 TouchPad
- 142 6.18 Mini PCI Communications Module
- 144 6.19 Display Assembly
- 148 6.20 Top Cover
- 152 6.21 Modem Board
- 154 6.22 System Board
- 161 6.23 System Board Frame
- 165 6.24 Push Button Module
- 167 6.25 Serial Connector Module
- 169 6.26 Audio Board
- 171 Specifications
- 191 Connector Pin Assignments
- 198 Power Cord Set Requirements
- 198 3-Conductor Power Cord Set
- 199 General Requirements
- 200 Country-Specific Requirements
- 202 Screw Listing
- 225 Display Component Recycling
- 239 Index