HP Compaq PU984AW Maintenance and Service Guide

Maintenance and Service

Guide

HP Compaq nc6220 and nc6230

Notebook PC

Document Part Number: 371035-003

February 2006

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2006 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel, Celeron, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Compaq nc6220 and nc6230 Notebook PC

Third Edition February 2006

First Edition February 2005

Document Part Number: 371035-003

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5

3 Software Update and Recovery

3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Maintenance and Service Guide iii

Contents

4 Illustrated Parts Catalog

4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2

4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12

4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14

4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16

4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17

4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20

5 Removal and Replacement Preliminaries

5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3

5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4

5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5

5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6

5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–6 iv Maintenance and Service Guide

Contents

6 Removal and Replacement Procedures

6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3

6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5

6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12

6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13

6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14

6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16

6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20

6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22

6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23

6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24

6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25

6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30

6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31

6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

6.19 Mini PCI Communications Module . . . . . . . . . . . 6–34

6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36

6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38

6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–42

6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44

6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48

Maintenance and Service Guide v

Contents

7 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

vi Maintenance and Service Guide

1

Product Description

The HP Compaq nc6220 and nc6230 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support.

HP Compaq nc6220 and nc6230 Notebook PCs

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■

■

■

■

■

■

■

■

■

■

The following processors are available, varying by computer model:

❏

❏

❏

❏

❏

❏

Intel Pentium M 770 (2.13-GHz)





Intel Celeron M 1.50-GHz

The following displays are available, varying by computer model:

❏ 14.1-inch, SXGA, TFT (1400 × 1050) with over

16.8 million colors

❏ 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million colors

The following high-capacity hard drives are available, varying by computer model:

❏

❏

60-GB (7200-rpm)

80-GB, 60-GB, 40-GB (5400-rpm)

256-MB DDR2 synchronous DRAM (SDRAM) at 400 and

533 MHz, expandable to 2.0 GB

Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

Full-size Windows keyboard with embedded numeric keypad

TouchPad pointing device, including a dedicated vertical scroll region

Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack

Integrated high-speed 56K modem with RJ-11 jack

Integrated wireless support for Mini PCI IEEE 802.11a/b/g or

802.11b/g WLAN device

1–2 Maintenance and Service Guide


■

■

■

■

■

■

■

Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model

External 65-watt AC adapter with 3-wire power cord, varying by computer model

6-cell Li-Ion battery pack

Stereo speakers

Volume up, volume mute, and volume down buttons

Support for the following optical drives:

❏

❏

❏

DVD-ROM Drive

DVD+RW/R and CD-RW Combo Drive

DVD/CD-RW Combo Drive

Connectors:

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

❏

Audio-out (headphone)

Audio-in (microphone)

Universal Serial Bus (USB) v. 2.0 (3 ports)

Power

External monitor

RJ-11 (modem)

RJ-45 (network)

IEEE 1394

Travel battery

SD Memory Card slot

Smart card reader

Infrared

Parallel port

S-Video-out

Docking connector



1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 6.3,

“Preparing the Computer for Disassembly,” for more information).

2. Remove the real-time clock (RTC) battery (refer to

Section 6.24, “System Board,” for more information on removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.



1.3 Power Management

■

■

■

■

■

■

■

■

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

Standby

Hibernation

Setting customization by the user

Hotkeys for setting the level of performance

Battery calibration

Lid switch standby/resume

Power button

Advanced Configuration and Power Management (ACPM) compliance



1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Item Component

1 Wireless light

2 Power light

Table 1-1

Front Components

Function

On: an integrated wireless device has been turned on.

■

On: Computer is turned on.

■

Blinking: Computer is in standby.

■

Off: Computer is off.



5

6

4

Table 1-1

Front Components (Continued)

Item Component

3 Battery light

Function

Amber: A battery pack is charging.

Green: A battery pack is close to full charge capacity.

Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

Off: If the computer is connected to an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not connected to an external power source, the light is turned off until the battery reaches a low-battery condition.

On: A drive in the hard drive bay or

MultiBay II is being accessed.

7

Integrated Drive

Electronics (IDE) drive light

Display release latch

Infrared port

Speakers (2)

Opens the computer.

Provides wireless communication between the computer and an optional

IrDA-compliant device.

Produce stereo sound.



The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components



Table 1-2

5

6

2

3

4

Right-Side Components

Item Component

1 Audio-out

(headphone) jack

Internal microphone

Audio-in

(microphone) jack

USB ports (2)

Function

Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio.

Records sound.

Connects an optional microphone.

MultiBay II

Serial port

Connects USB 1.1- and 2.0-compliant devices to the computer using a standard

USB cable.

Holds a MultiBay II device.

Connects an optional serial device.



The external components on the left side of the computer are shown below and described in Table 1-3.

Left-Side Components

2

3

Table 1-3

Left-Side Components

Item Component

1 Security cable slot

Function

Attaches an optional security cable to the computer.

RJ-45 (network) jack

RJ-11 (modem) jack

Ä The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

Connects a network cable.

Connects the modem cable.



5

6

7

8

9

Table 1-3

Left-Side Components (Continued)

Item Component

4 Vent

Function

Enables airflow to cool internal components.

USB port

PC Card slot

PC Card eject button

Smart card reader

SD Memory Card slot

Ä To prevent overheating, do not obstruct vents. Using the computer on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

Connects USB 1.1- and 2.0-compliant devices to the computer using a standard

USB cable.

Supports optional Type I or Type II

PC Cards.

Ejects an optional PC Card from the

PC Card slot.

Accepts smart cards.

Accepts Secure Digital (SD) Memory

Cards.



The external components on the rear panel of the computer are shown below and described in Table 1-4.

Rear Panel Components



Table 1-4

Rear Panel Components

Item Component

1 External monitor port

2

3

Power connector

S-Video-out jack

Function

Connects an optional external monitor or overhead projector.

Connects an AC adapter or an optional automobile or aircraft adapter.

Is a 7-pin, dual-purpose jack.

It connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card by means of an optional, standard (4-pin)

S-Video cable.

The extra 3 pins also enable an optional

S-Video-to-composite adapter to be used with the computer.



The standard keyboard components of the computer are shown below and described in Table 1-5.

Standard Keyboard Components



Table 1-5

2

3

6

7

4

5

Standard Keyboard Components

Item Component

1 f1 to f12 keys (12)

8 caps lock key fn key

Windows logo key

Windows applications key

Arrow keys

Embedded numeric keypad num lock key

Function

Execute frequently used system functions when pressed in combination with the fn key.

Enables caps lock and turns on the caps lock light.

Executes frequently used system functions when pressed in combination with a function key or the esc key.

Displays the Windows Start menu.

Displays a shortcut menu for items beneath the pointer.

Moves the cursor around the screen.

Can be used like the keys on an external numeric keypad.

Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.



The computer top components are shown below and described in

Table 1-6.

Top Components, Part 1



Table 1-6

7

8

Item Component

1

2

Power light

Power button

3

4

5

6

9

Info Center button

Display switch

Wireless button

Wireless light

Top Components, Part 1

Presentation mode button

Caps lock light

Num lock light

Volume mute button

Function

On: The computer is on.

When the computer is:

■

Off, press and release to turn on the computer.

■

In standby, press and release to exit standby.

■

In hibernation, press and release to restore from hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press to the left and hold for 5 seconds to turn off the computer.

Enables you to view a list of commonly used software solutions.

Initiates standby if the display is closed while the computer is turned on.

Enables/disables the WLAN and

Bluetooth® devices.

On: An integrated wireless device is hardware enabled.

Turns on Presentation mode.

On: caps lock is on.

On: num lock is on or the embedded numeric keypad is enabled.

Turns off the computer sound.



The computer top components are continued below and described in Table 1-7.

Top Components, Part 2



Table 1-7

Item Component

1

2

3

Volume down button

Volume up button

Pointing stick

4

5

6

7

Top Components, Part 2

Left/right pointing stick buttons

TouchPad scroll zone

Left/right TouchPad buttons

TouchPad

Function

Decreases computer sound.

Increases computer sound.

Moves the pointer and selects or activates items on the screen.

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Function like the left and right buttons on an external mouse.

Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.



The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components



Table 1-8

3

4

5

6

Item Component

1

2

Primary battery bay

Primary battery locking latch

Travel battery connector

Expansion memory module compartment

Hard drive bay

Docking connector

7

8

Bottom Components

Primary battery release latch

Vents (3)

Function

Holds the primary battery pack.

Secures the primary battery pack into the battery bay.

Connects an optional travel battery.

Accepts one optional memory module.

Holds the primary hard drive.

Connects the computer to an optional docking device.

Releases the primary battery pack from the battery bay.

Enable airflow to cool internal components.

Ä To prevent overheating, do not obstruct vents. Using the computer on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.



1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 4, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 6, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■

■

■

■

■

■

■

■

Memory module

Mini PCI communications devices

Hard drive

Display

Keyboard and TouchPad

Audio

Intel Pentium M and Intel Celeron M processors

PC Card

Ä CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications.

Exhaust air is displaced through the ventilation grill located on the left side of the computer.


2

Troubleshooting

Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows.

Using Computer Setup

Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus:

1. Turn on or restart the computer. Press f10 while the

F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, use the cursor control keys to navigate to the Advanced menu.

❏

❏

To view navigation information, press f1 .

To return to the Computer Setup menu, press esc .


Troubleshooting

2. Select the Main , Security , Advanced , or Tools menu.

3. To close Computer Setup and restart the computer:

❏ Select Exit > Exit Saving Changes , and then press enter .

– or –

❏ Select Exit > Exit Discarding Changes press enter .

, and then

– or –

❏ Select Exit > Load Setup Defaults , and then press enter .

4. When you are prompted to confirm your action, press f10 .

Selecting from the Main Menu

Select

System Information

Table 2-1

Main Menu

To Do This

■

Change the system time and system date.

■

View identification information about the computer.

■

View specification information about the processor, memory and cache size, and system ROM.



Selecting from the Security Menu

Table 2-2

Security Menu

Select

Administrator Password

Power-on Password

DriveLock Passwords

Password Options

✎

Password options can be selected only when a power-on password has been set.

To Do This

Enter, change, or delete an Administrator password.

Enter, change, or delete a power-on password.

Enable/disable DriveLock; change a DriveLock user or master password.

✎

DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

Enable/disable:

■

QuickLock

■

QuickLock on Standby

■

QuickBlank

✎

To enable QuickLock on Standby or

QuickBlank, you must first enable

QuickLock.

Device Security Enable/disable:

■

Diskette drive startup*

■

CD-ROM or diskette startup

✎

Settings for a DVD-ROM can be entered in the CD-ROM field.

*Not applicable to SuperDisk LS-120 drives.



Selecting from the Advanced Menu

Select

Language

Boot Order

Accessibility Options

Video Memory

Table 2-3

Advanced Menu

To Do This

Change the Computer Setup language.

Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

Allows electronic and information technology to be accessible to people with varying ranges of abilities.

Displays the amount of video memory available on the computer.

Selecting from the Tools Menu

Select

Hard Drive Self Test

Table 2-4

Tools Menu

To Do This

Run a quick comprehensive self test on hard drives in the system that support the test features.



2.2 Troubleshooting Flowcharts

Table 2-5

Troubleshooting Flowcharts Overview

2.7

2.8

2.9

2.10

2.11

2.12

2.13

2.3

2.4

2.5

2.6

Flowchart Description

2.1

2.2

“Flowchart 2.1—Initial Troubleshooting”

“Flowchart 2.2—No Power, Part 1”




“Flowchart 2.6—No Video, Part 1”

“Flowchart 2.7—No Video, Part 2”

“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

“Flowchart 2.9—No Operating System (OS) Loading”

“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”



“Flowchart 2.13—No OS Loading, Diskette Drive”



Table 2-5

Troubleshooting Flowcharts Overview (Continued)

2.17

2.18

2.19

2.20

Flowchart Description

2.14

“Flowchart 2.14—No OS Loading, Optical Drive”

2.15

2.16

“Flowchart 2.15—No Audio, Part 1”

“Flowchart 2.16—No Audio, Part 2”

“Flowchart 2.17—Nonfunctioning Device”

“Flowchart 2.18—Nonfunctioning Keyboard”

“Flowchart 2.19—Nonfunctioning Pointing Device”

“Flowchart 2.20—No Network/Modem Connection”



Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Y

Y

Beeps,

LEDs, or error messages?

N

Is there video?

(no boot)

N

Y

Is there power?

N

Is the OS loading?

Y

N

Is there sound?

Y

Go to

“Flowchart

2.2—No Power,

Part 1.”

Check

LED board, speaker connections.

N

All drives working?

Go to

“Flowchart

2.6—No Video,

Part 1.”

Y

Keyboard/ pointing device working?

Go to

“Flowchart

2.9—No Operating

System (OS)

Loading.”

Y

Connecting to network or modem?

Go to

“Flowchart

2.15—No Audio,

Part 1.”

Y

End

N

N

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Go to

“Flowchart

2.18—Nonfunctioning Keyboard” or “Flowchart

2.19—Nonfunctioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”



Flowchart 2.2—No Power, Part 1

No power

(power LED is off).

Remove from docking device

(if applicable).

N

Power up on battery power?

Y

N

Power up on AC power?

Y

N

Power up in docking device?

Y

Reset

power.*

Reset

power.*

Done

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Y N

Done

Power up in docking device?

Y

Y

Power up on battery power?

Power up on AC power?

N

N

Go to

“Flowchart

2.3—No Power,

Part 2.”

Go to

“Flowchart

2.4—No Power,

Part 3.”

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning

Docking Device (if applicable).”



Continued from

“Flowchart

2.2—No Power,

Part 1.”

Visually check for debris in battery socket and clean if necessary.

Y

Power on?

N

Y

Check battery by recharging it, moving it to another computer, or replacing it.

N

Power on?

Done

Replace power supply

(if applicable).

N

Done Power on?

Go to

“Flowchart

2.4—No Power,

Part 3.”

Y

Done





Continued from

“Flowchart

2.3—No Power,

Part 2.”

Plug directly into AC outlet.

Y

Power LED on?

N

Reseat AC adapter in computer and at power source.

Y

Power on?

N

N

Power outlet active?

Y

Replace power cord.

Y

Power on?

N

Done

Done

Try different outlet.

Done

External

Internal or external AC adapter?

Internal

Go to

“Flowchart

2.5—No Power,

Part 4.”

N

Y

Replace external

AC adapter.

Power on?

Done



Continued from

“Flowchart

2.4—No Power,

Part 3.”

Open computer.

N

Loose or damaged parts?

Y

Close computer and retest.

N

Power on?

Y

Done

Reseat loose components and boards and replace damaged items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.




Flowchart 2.6—No Video, Part 1

No video.

Stand-alone or docking device?

Docking Device

Go to

“Flowchart

2.7—No Video,

Part 2.”

Stand-alone

Internal or external display*?

External

Adjust brightness.

Internal

Adjust brightness.

A

N

Y

*NOTE: To change from internal to external display, use the hotkey combination.

Video OK?

Y

Press lid switch to ensure operation.

Y

Done

Video OK?

Done Video OK?

Done

N

Y

Check for bent pins on cable.

Video OK?

N

N

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

N

Try another display.

Internal and external video OK?

Replace system board.

Y

Done Done



Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video,

Part 1.”

Remove computer from docking device, if connected.

Adjust display brightness.

Check brightness of external monitor.

Y

N

Video OK?

N

Go to “A” in

“Flowchart

2.6—No Video,

Part 1.”

N

Video OK?

Y

Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.

Y

Video OK?

Done

Try another external monitor.

Adjust external monitor display.

Internal and external video OK?

Y

N

Go to

“Flowchart


Docking Device (if applicable).”

Done

Done



Flowchart 2.8—Nonfunctioning Docking Device

(if applicable)

Nonfunctioning docking device.

Reseat power cord in docking device and power outlet.

Check voltage setting on docking device.

Reset monitor cable connector at docking device.

Docking device operating?

Y

N

Remove computer, reseat all internal parts, and replace any damaged items in docking device.

Done

Reinstall computer into docking device.

N

Docking device operating?

Y

Replace the docking device.

Done



Flowchart 2.9—No Operating System (OS)

Loading

No OS loading.*

Reseat power cord in docking device and power outlet.

No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading,

Hard Drive, Part 1.”

No OS loading from diskette drive, go to “Flowchart 2.13—No OS Loading,

Diskette Drive.”

No OS loading from optical drive, go to “Flowchart 2.14—No OS Loading,

Optical Drive.”

No OS loading from network, go to “Flowchart 2.20—No Network/Modem

Connection.”

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.



Flowchart 2.10—No OS Loading, Hard Drive,

Part 1

OS not loading from hard drive.

Nonsystem disk message?

Y

N

Reseat external hard drive.

Y

OS loading?

N

N

Boot from

CD?

Y

Y

Check the Setup utility for correct booting order.

Boot from hard drive?

N

Done

Go to

“Flowchart

2.11—No OS

Loading,


Done

N

Boot from diskette?

Y

Y

Change boot priority through the Setup utility and reboot.

N


Go to

“Flowchart

2.13—No OS

Loading,

Diskette Drive.”

Go to

“Flowchart


Device.”




Part 2

Continued from

“Flowchart

2.10—No OS

Loading,


N

Disc or diskette in drive?

Y

1. Replace hard drive.

2. Replace system board.

Reseat hard drive.

Hard drive accessible?

Y

Done

N

Remove disc or diskette and reboot.

Run FDISK.


Y

N

Y

Boot from diskette drive?

N

N

Hard drive accessible?

Y

Go to

“Flowchart

2.12—No OS

Loading,


Done

Go to

“Flowchart

2.13—No OS

Loading,

Diskette Drive.”

Done

Y

Y

Hard drive partitioned?

N

Hard drive formatted?

N

Create partition, and then format hard drive to bootable

C:\ prompt.

Format hard drive and bring to a bootable

C:\ prompt.

Y

Computer booted?

N

Go to

“Flowchart

2.12—No OS

Loading,


Load OS using

Operating System disc

(if applicable).




Part 3

Y

Continued from

“Flowchart

2.11—No OS

Loading,


N

System files on hard drive?

Virus on hard drive?

Y

N

Run SCANDISK and check for bad sectors.

Clean virus.

Install OS and reboot.

OS loading from hard drive?

Y

N

Diagnostics on disc or diskette?

Y

N

Done

Replace hard drive.

N

Can bad sectors be fixed?

Replace hard drive.

Run diagnostics and follow recommendations.

Y

N

Fix bad sectors.


Replace hard drive.

Y

Done



Flowchart 2.13—No OS Loading, Diskette Drive

Y

OS not loading from diskette drive.

Reseat diskette drive.

OS loading?

Done

N

Nonsystem disk message?

Y

Bootable diskette in drive?

N

Install bootable diskette and reboot computer.

N Y

Y

N

Boot from another device?

N

Y

Diskette drive enabled in the Setup utility?

N

Is diskette drive boot order correct?

Y

Go to

“Flowchart

2.17—Nonfunction ing Device.”

Check diskette for system files.

Try different diskette.

Enable drive and cold boot computer.

Reset the computer.

Refer to

Section 1.2,

“Resetting the

Computer,” for instructions.

N

N

Nonsystem disk error?

Y

Replace the following components individually, retesting after each replacement:

■

Diskette drive

Y

OS loading?

Done

Change boot priority using the Setup utility.

Go to

“Flowchart


Device.”



Flowchart 2.14—No OS Loading, Optical Drive

Y N

No OS loading from

CD-ROM or

DVD-ROM drive.

N

Disc in drive?

Y

Bootable disc in drive?

Install bootable disc and reboot computer.

Install bootable disc.

Try another bootable disc.

N

Boots from

CD or DVD?

Y

Reseat drive.

Done

Y

Boots from

CD or DVD?

N

Y

Booting from another device?

N

N

Done

Go to

“Flowchart


Device.”

Booting order correct?

Y Reset the computer.

Refer to

Section 1.2,

“Resetting the

Computer,” for instructions.

Go to

“Flowchart


Device.”

Correct boot order using the Setup utility.



Flowchart 2.15—No Audio, Part 1

Y

No audio.

Turn up audio internally or externally.

Audio?

N

Done

N

Computer in docking device

(if applicable)?

Y

Go to

“Flowchart

2.16—No Audio,

Part 2.”

Undock

Y

Internal audio?

Replace the docking device

Go to

“Flowchart


Device.”

N

Audio?

Y

N

Go to

“Flowchart

2.16—No Audio,

Part 2.”

Done



Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio,

Part 1.”

Audio driver in OS configured?

N

Reload audio drivers.

Y

Correct drivers for application?

N

Load drivers and set configuration in OS.

Y

Connect to external speaker.

Y

Audio?

N

Replace audio board and speaker connections in computer

(if applicable).

Audio?

Y

N

Replace the following components individually, retesting after each replacement:

■

Internal speakers.

■

Audio board (if applicable).

Done


Flowchart 2.17—Nonfunctioning Device

Nonfunctioning device.


Reseat device.

Clear

CMOS.

Y

Reattach device.

Close computer, plug in power, and reboot.

N

Device boots properly?

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.

N

Any physical device detected?

Y

Replace hard drive.

Fix or replace broken item.

Go to

“Flowchart

2.9—No

Operating System

(OS) Loading.”

Replace NIC.

If integrated NIC, replace system board.

Y

Device boots properly?

N

Done

Replace diskette drive.

Done



Flowchart 2.18—Nonfunctioning Keyboard

Keyboard not operating properly.

Connect computer to good external keyboard.

N

External device works?

Y

Y

Reseat internal keyboard connector

(if applicable).

Keyboard operating properly

N


Replace internal keyboard or cable.

Done

N

Keyboard operating properly

Y


Done



Flowchart 2.19—Nonfunctioning Pointing

Device

Pointing device not operating properly.

Connect computer to good external pointing device.

N

External device works?

Y

Reseat internal pointing device connector

(if applicable).

Y

Pointing device operating properly

N

Done


Replace internal pointing device or cable.

N

Pointing device operating properly

Y


Done



Flowchart 2.20—No Network/Modem

Connection

No network or modem connection.

Y

Network or modem jack active?

N

Y

Digital line?

N

N

Y

NIC/modem configured in OS?

Disconnect all power from the computer and open.

Replace jack or have jack activated.

Connect to nondigital line.

Reload drivers and reconfigure.

N

Network or modem connection working?

Y

Replace NIC/modem

(if applicable).

Done

Reseat NIC/modem

(if applicable).

N

Network or modem connection working?

Y

Done



3

Software Update and

Recovery

3.1 Software Updates

To stay current with the newest technology and maintain optimal performance, install the latest versions of HP software on your computer as they become available.

To update HP software:

1. Identify your computer model, product category, and series or family. Prepare for a system ROM update by identifying the ROM version currently installed on the computer. For more information, refer to “Accessing Computer

Information.”

Ä CAUTION: If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system ROM updates.

✎

The computer system ROM stores the BIOS software. The

BIOS initializes the operating system, determines how the computer will interact with the hardware devices, and provides for data transfer among hardware devices, including the time and date.

2. Access the updates through the HP Web site by visiting http://www.hp.com

or by obtaining the Support Recovery disc

(purchased separately). For information about obtaining the

Support Recover disc, refer to “Obtaining the Support

Recovery Disc.”

3. Install the updates.


Software Update and Recovery

Accessing Computer Information

Before you access the updates for your computer, collect the following information:

■

■

The product

The product category family the display bezel.

is Notebook.

name and series number are printed on

■ Model information is provided on the serial number label on the bottom of the computer.

To determine whether available ROM updates contain later ROM versions than those currently installed on the computer, you need to know the version of the system ROM currently installed.

ROM version information (also known as ROM date and System

BIOS) can be displayed by pressing fn+esc (if you are already in

Microsoft Windows) or by opening Computer Setup.

To use Computer Setup for displaying ROM information:

1. Open Computer Setup by turning on or restarting the computer, and then pressing f10 while the “F10 = ROM

Based Setup” message is displayed in the lower-left corner of the screen.

2. Use the arrow keys to select File > System Information , and then press enter .

ROM date information is displayed.

3. To exit Computer Setup, use the arrow keys to select File >

Ignore changes and exit . Then follow the instructions on the screen.



Obtaining the Support Recovery Disc

The Support Software CD provides HP software updates and installation instructions. The CD includes device drivers, ROM updates, and utilities.

To purchase the current Support Software CD or a subscription that provides both the current version and future versions of the CD, visit the HP Web site at http://www.hp.com

.

Software Updates and the HP Web Site

Most software on the HP Web site is packaged in compressed files called SoftPaqs.

Some ROM updates may be packaged in compressed files called ROMPaqs.

Most download packages contain a file named Readme.txt. A

Readme.txt file contains information regarding installing and troubleshooting the file. The Readme.txt files included with

ROMPaqs are provided in English only.

Downloading a ROM Update

Ä CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a ROM update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a ROM update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation:

■ Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

■ Do not shut down the computer or initiate standby or hibernation.

■ Do not insert, remove, connect, or disconnect any device, cable, or cord.



To download a ROM update:

1. Access the page on the HP Web site that provides software for your computer:

❏ Select Start > Help and Support software update link.

, and then click a

– or –

❏ Visit the HP Web site at http://www.hp.com/support .

2. Follow the instructions on the screen to identify your computer and access the ROM update you want to download.

3. At the download area: a. Identify the ROM update that is later than the ROM version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the instructions on the screen to download your selection to the hard drive.

✎

Make a note of the path to the location on your hard drive to which the ROM package will be downloaded.

You may need to access the ROM package after it has been downloaded.

Installing a ROM Update

✎

If your computer is connected to a network, it is recommended that you consult with your network administrator before installing any software updates, especially system ROM updates.



ROM installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed:

1. Open Windows Explorer by selecting Start > All

Programs > Accessories > Windows Explorer .

2. In the left pane of the Windows Explorer window: a. Click My Computer and then your hard drive designation. (The hard drive designation is typically

Local Disk C.) b. Open the folder on your hard drive that contains the update.

✎

Follow the path you made a note of before you downloaded the update.

3. Double-click the file with an .exe extension (for example, filename.exe).

The ROM installation begins.

4. Complete the installation by following the instructions on the screen.

✎

After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive.

Downloading Other Software

To download and install software other than a ROM update:

1. Access the page on the HP Web site that provides software for your computer:

❏ Select Start > Help and Support software update link.

, and then click a

– or –

❏ Visit the HP Web site at http://www.hp.com/support

Download drivers and software to download the software for your computer model.

and click



2. Follow the instructions on the screen to find the software you want to update.

3. At the download area, select the software you want and follow the download instructions on the Web page.

✎

Make a note of the path to the location on your hard drive to which the ROM package will be downloaded. You may need to access the ROM package after it has been downloaded.

4. When the download is complete, open Windows Explorer by selecting Start > All Programs > Accessories > Windows

Explorer .

5. In the left pane of the Windows Explorer window, click

My Computer and then your hard drive designation. (The hard drive designation is typically Local Disk C.)

✎

Follow the path you made a note of earlier to the folder on your hard drive that contains the update.

6. Open the folder and double-click the file with an .exe extension (for example, filename.exe).

The installation begins.

7. Complete the installation by following the instructions on the screen.

✎

After a message on the screen reports a successful installation, you may delete the download package from your hard drive.

3.2 System Recovery

The computer system recovery process provides several ways to recover optimal system functionality. For best results, attempt to recover optimal computer functionality by using the following procedures in the order described here.



Safeguarding Your Data

Software or devices added to the computer can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of the My Documents folder.

Using Altiris Local Recovery

Altiris Local Recovery is a preloaded application that protects the files on your computer by storing copies of files, called snapshots . If files on your computer are accidentally deleted or corrupted, you can easily restore the files yourself. You can also restore your complete file system to a previous state.

Altiris Local Recovery provides protection of files by backing up files to a hidden Altiris recovery partition. When you install the software, the Recovery Agent Partition Wizard guides you through the process of creating the recovery partition. After the partition is created, the computer restarts and creates the first snapshot. After the snapshot is created, the computer restarts, making the snapshot available for recovery through Windows.

By default, Local Recovery automatically takes snapshots of your files on a regular basis. You can change the snapshot schedule.

For more information, refer to the Altiris Local Recovery Help.

To access your snapshots in the Altiris Recovery Agent folder:

1. Right-click the Altiris Recovery Agent icon on your desktop.

2. Click Open .

To restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard drive.

For more information on configuring and using Altiris Local

Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy , or open the software and click Help on the menu bar.



Using System Restore Points

System Restore is a Windows operating system feature that allows you to reverse undesirable changes to your computer by restoring the computer to an earlier state, called a restore point . A restore point is a “snapshot” of your software, drivers, and operating system files at a particular time. The computer automatically creates restore points at regular intervals and may create additional restore points when you change your personal settings or add software or hardware.

■

■

You can manually create additional restore points to provide increased protection for your system files and settings. It is recommended that you manually create restore points

Before you add or extensively modify software or hardware.

Periodically, whenever the system is performing optimally.

Restoring to any restore point does not affect your data files. For example, restoring your system software to an earlier state will not affect documents or e-mails that you saved after that time.

✎

If you do not like the results of your restoration, you can reverse the restoration.

Creating a System Restore Point

To create a system restore point:

1. Select Start > Help and Support .

2. Click System Restore .

The System Restore window opens.

3. Click Create a restore point , and then click Next .

4. Follow the on-screen instructions.



Restoring to a Restore Point

To restore the computer to a previous date and time when it was functioning optimally:

1. Select Start > Help and Support .

2. Click System Restore .

The System Restore window opens.

3. Click Restore my computer to an earlier time , and then click Next .

4. Follow the on-screen instructions.

Reinstalling Applications

Applications preinstalled or preloaded on your computer can be reinstalled by using the Recovery disc or a third-party software disc.

✎

In most cases, the applications preloaded on your computer, such as those available in the Software Setup utility, can be reinstalled from your hard drive. To access the Software Setup utility, select Start > All Programs > Software Setup .

The application reinstallation process replaces corrupted system files within the application and reinstalls deleted system files within the application.

■ In most cases: If the application you are reinstalling is still installed on your computer, the reinstallation process does not affect your settings within the application.

■ In all cases: If an application has been deleted from your computer, the reinstallation process reinstalls the application or utility to the factory image but cannot restore your personal settings.



Reinstalling Applications from the Hard Drive

To reinstall a preloaded application or utility from your hard drive:

1. Select Start > All Programs > Software Setup , and then follow the instructions on the screen.

2. When you are prompted to select the software you want to reinstall, select or clear the appropriate check boxes.

Reinstalling Applications from Discs

To reinstall applications from discs:

1. Insert the disc into the optical drive.

❏

❏

If autorun is enabled, an installation wizard opens.

If autorun is disabled, select Start > Run . Enter x:\setup.exe

where x is your optical drive designation and then select OK .

2. When the installation wizard opens, follow the installation instructions on the screen.

3. Restart the computer if prompted.

Repairing the Operating System

To attempt an operating system repair without deleting your personal data, use the Operating System disc that was shipped with the computer:

✎

If your computer does not have an internal optical drive, connect an optional external optical drive.



1. Connect the computer to external power through the

AC adapter and turn on the computer.

2. Immediately insert the Operating System disc into the computer.

3. Press and hold the power button for at least 5 seconds to turn off the computer.

4. Press the power button again to turn on the computer.

5. When prompted, press any key to start from the disc.

After a few minutes, you may need to select your language, and then the Setup Wizard opens.

✎

On the “Welcome to Setup” page, do not press R (step 8 in this procedure) until you have completed steps 6 and 7.

6. Press enter to continue.

A licensing agreement page is displayed.

7. Press f8 to accept the agreement and continue.

The “Setup” page is displayed.

8. Press R to repair the selected Windows installation.

The repair process begins. This process takes 1 to 2 hours to complete.

The computer restarts in Windows after the process is complete.



Reinstalling the Operating System

Ä CAUTION: To protect your personal data and the software installed on the computer, back up your data before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files. Select Start > Help and Support . Then type

“ backup ” in the Search box.

If other recovery efforts do not successfully repair the operating system, you can reinstall it.

To reinstall the operating system:

✎

During the reinstallation, you may be prompted for your

Product Key. Your Product Key is provided on the Microsoft

Certificate of Authenticity label on the bottom of the computer.

✎

If your computer does not have an internal optical drive, connect an optional external optical drive.

1. Connect the computer to external power through the

AC adapter and turn on the computer.

2. Immediately insert the Operating System disc into the computer.

3. Press and hold the power button for at least 5 seconds to turn off the computer.



4. Press the power button again to turn on the computer.

5. When prompted, press any key to start from the disc.

After a few minutes, you may need to select your language, and then the Setup Wizard opens.

6. Press enter to continue.

A licensing agreement page is displayed.

7. Press f8 to accept the agreement and continue.

The “Setup” page is displayed.

8. Press esc to continue installing a new copy of the operating system instead of repairing it.

9. Press enter to set up the operating system.

10. Press C to continue setup using this partition.

11. Select Format the partition using the NTFS file system

(Quick) , and then press enter .

Ä Formatting this drive deletes all current files.

12. Press F to format the drive.

The reinstallation process begins. This process takes

1 to 2 hours to complete.

The computer restarts in Windows when the process is complete.



Reinstalling Device Drivers and Other

Software

After the operating system installation process is complete, you must reinstall drivers.

To reinstall drivers, use the Recovery disc included with the computer:

1. While running Windows, insert the Recovery disc into the optical drive.

2. If you do not have autorun enabled: a. Select Start > Run .

b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE where D indicates the optical drive.

3. Follow the on-screen instructions for installing the drivers.

After the drivers are reinstalled, you must reinstall any software you added to the computer. Follow the installation instructions provided with the software.


4

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers.

4.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Serial Number Location


Illustrated Parts Catalog

4.2 Computer Major Components

4–2

Computer Major Components

Maintenance and Service Guide


Table 4-1

Spare Parts: Computer Major Components

4

5

2

3

Item Description

1

Spare Part

Number

Display assemblies (include wireless antenna transceivers and cables)

14.1-inch, SXGA, TFT

14.1-inch, XGA, TFT

Switch cover

TPM security module

LED board

Keyboards

(includes LED board cable)

379793-001

379792-001

379794-001

379807-001

379795-001

Belgium

Brazil

Czech Republic

Denmark

France

French Canada

Germany

Greece

Hungary

Iceland

International

Israel

Italy

Japan

Korea

378188-A41

378188-201

378188-221

378188-081

378188-051

378188-121

378188-041

378188-151

378188-211

378188-DD1

378188-021

378188-BB1

378188-061

378188-291

378188-AD1

Latin America

Norway

Portugal

Russia

Saudi Arabia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United States

378188-161

378188-091

378188-131

378188-251

378188-171

378188-231

378188-BA1

378188-071

378188-101

378188-111

378188-AB1

378188-281

378188-141

378188-031

378188-001



4–4




Table 4-1

Spare Parts: Computer Major Components (Continued)

9

10

11


6

7

8

Fan

Heat sink (includes thermal paste)

Processors (include thermal paste)






Intel Celeron M 730 (1.5-GHz)

TouchPad (includes TouchPad cable)

Top cover

Modem board

Spare Part

Number

378233-001

379799-001

379806-001

379805-001

379804-001

379803-001

379802-001

379801-001

379798-001

379796-001

380774-001 and

379814-001

12 Memory modules (PC2-3200, CL3)

1024 MB

512 MB

256 MB

373121-001

373120-001

373119-001



4–6




Table 4-1


Spare Part

Number Item Description

13 Mini PCI communications modules

802.11b/g combination WLAN module, for use internationally

802.11b/g combination WLAN module, for use Japan

802.11b/g combination WLAN module, for use in the United States

802.11a/b/g combination WLAN module, for use in

Europe, Middle East, Africa

802.11a/b/g combination WLAN Mini PCI communications module for use Japan

802.11a/b/g combination WLAN module, for use internationally

802.11a/b/g combination WLAN module, for use

Japan

802.11a/b/g combination WLAN module, for use in

MOW

802.11a/b/g combination WLAN module, for use in the United States

802.11a/b/g High Band combination WLAN module

373032-002

373032-291

373032-001

373900-021

373900-291

373033-002

373033-291

373900-001

373033-001

373901-001



4–8




Table 4-1


14a

14b

14c

14d

14e


15

16

17

18

Spare Part

Number

Miscellaneous Plastics Kit 379812-001

Includes:

PC Card slot space saver

Speaker

RTC battery

Memory module compartment cover (includes 1 captive screw)

Hard drive cover (includes 2 captive screws)

Not illustrated:

Computer feet

Base enclosure screw caps

Display bezel rubber caps

MultiBay II space saver

System boards (include RJ-11 connector and cable)

Includes 64 MB of discrete video memory


Includes UMA video memory

382909-001

379790-001

379791-001

378227-001 Serial connector module (includes serial connector module cable)

Base enclosure

MultiBay II eject device (not illustrated)

379797-001

382693-001

MultiBay II devices

8X Max DVD-ROM drive



373314-001

375557-001

373315-001



4–10




Table 4-1



19

20

21

22

Bluetooth wireless module (includes Bluetooth module cable)

Audio boards (include audio board cables)

For use with system boards with discrete video memory

For use with system boards with UMA video memory

Battery packs

6-cell, 4.8-AHr

6-cell, 4.8-AHr

8-cell, travel battery

Hard drives (include frame and connector)

7200-rpm

60-GB 380950-001

5400-rpm

80-GB

60-GB

40-GB

Spare Part

Number

367871-001

385498-001

379811-001

372772-001

367457-001

367456-001

379810-001

379809-001

379808-001



4.3 Miscellaneous Plastics Kit



Table 4-2

Miscellaneous Plastics Kit

Spare Part Information

7

8

5

6

1

2

3

4


Spare Part

Number

Miscellaneous Plastics Kit , includes:

PC Card slot space saver

Speakers

RTC battery

Hard drive cover (includes 2 captive screws)

379812-001

Memory module compartment cover (includes 1 captive screw)

Notebook feet (4)

Base enclosure rubber screw caps (2)

MultiBay II space saver

Not illustrated: Display bezel rubber caps



4.4 Miscellaneous Cable Kit



5

6

3

4

1

2

Item

Table 4-3

Miscellaneous Cable Kit


Description

Spare Part

Number

389013-001 Miscellaneous Cable Kit , includes:

LED board cable

Bluetooth module cable

RJ-11 connector module with cable

Audio board cables (two, one for use on models with system boards with discrete video memory, one for use on models with system boards with UMA video memory)

TouchPad cable

Serial connector module cable

Not illustrated: Speaker cable (for use on models with system boards with discrete video memory)



4.5 Mass Storage Devices

Table 4-4

Mass Storage Devices



1

2

Hard drives (include frame and connector)

7200-rpm

60-GB 380950-001

5400-rpm

80-GB

60-GB

40-GB

Optical drives (include bezel)




Spare Part

Number

379810-001

379809-001

379808-001

373314-001

375557-001

373315-001



4.6 Miscellaneous (Not Illustrated)

Table 4-5

Miscellaneous (Not Illustrated)


Description

Adjustable Notebook Stand

HP Advanced Docking Stand

HP Docking Stand

Docking Stand Miscellaneous Plastics Kit

Carrying cases

Nylon top load

Nylon entry level

External MultiBay II

External MultiBay II USB cable and stand

External MultiBay II power cable

USB 1.1 diskette drive

Spare Part

Number

372420-001

374804-001

374803-001

380045-001

325815-001 and

325815-002

325814-001

367621-001

367622-001

367870-001

359118-001



Table 4-5


Spare Part Information (Continued)

Spare Part

Number Description

Power supplies

65 watt AC adapter

65 watt, slim profile AC adapter

Power cords

For use in:

Australia and New Zealand

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Brazil

Canada, French Canada, Latin America, Taiwan,

Thailand, and the United States

Denmark

Hong Kong and the United Kingdom

Israel

Italy

Japan

Korea

Sweden

239704-001

381090-001

246959-011

246959-021

246959-201

246959-001

246959-081

246959-031

246959-BB1

246959-061

246959-291

246959-AD1

246959-AG1



Table 4-5


Spare Part Information (Continued)

Description

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing,” for more information on

specifications and usage

■

Hex socket HM5.0×11.0 screw lock

■

Phillips PM2.5×13.0 spring-loaded screw

■

Phillips PM2.5×4.0 screw

■

Phillips PM2.0x8.0 shoulder screw

■


Spare Part

Number

379813-001

■


■


■

Phillips PM2.0x3.0 screw

■


■


■

Torx8 T8M2.0×8.0 screw



4.7 Sequential Part Number Listing

Table 4-6

Sequential Part Number Listing

Spare Part


239704-001 65-watt AC adapter

246959-001 Power cord for use in Canada, French Canada, Latin America,

Taiwan, Thailand, and the United States

246959-011 Power cord for use in Australia and New Zealand

246959-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

246959-031 Power cord for use in Hong Kong and the United Kingdom

246959-061 Power cord for use in Italy

246959-081 Power cord for use in Denmark

246959-201 Power cord for use in Brazil

246959-291 Power cord for use in Japan

246959-AD1 Power cord for use in Korea

246959-AG1 Power cord for use in Sweden

246959-BB1 Power cord for use in Israel

325814-001 Nylon, entry-level top load carrying case

325815-001 Nylon top load carrying case



Table 4-6

Sequential Part Number Listing (Continued)

Spare Part


325815-002 Nylon top load carrying case

359118-001 USB 1.1 diskette drive

367456-001 8-cell, travel battery pack

367457-001 6-cell, 4.8-AHr battery pack

367871-001 Bluetooth wireless module (includes Bluetooth board cable)

372420-001 Adjustable Notebook Stand

372772-001 6-cell, 4.8-AHr battery pack

373032-001 802.11b/g combination WLAN module, for use in the United States

373032-002 802.11b/g combination WLAN module, for use internationally

373032-291 802.11b/g combination WLAN module, for use Japan

373033-001 802.11a/b/g combination WLAN module, for use in the United States

373033-002 802.11a/b/g combination WLAN module, for use internationally

373033-291 802.11a/b/g combination WLAN module, for use Japan

373119-001 256-MB memory module (PC2-3200, CL3)





Table 4-6


Spare Part


373314-001 8X Max DVD-ROM drive MultiBay II device

373315-001 DVD/CD-RW Combo Drive MultiBay II device

373900-001 802.11a/b/g combination WLAN module, for use in MOW

373900-021 802.11a/b/g combination WLAN module, for use in Europe,

Middle East, and Africa

373900-291 802.11a/b/g combination WLAN Mini PCI communications module for use Japan

373901-001 802.11a/b/g High Band combination WLAN module

374803-001 HP Docking Station

374804-001 HP Advanced Docking Station

375557-001 DVD+RW/R and CD-RW Combo Drive MultiBay II device

378188-001 Keyboard for use in the United States

378188-021 Keyboard for use internationally

378188-031 Keyboard for use in the United Kingdom

378188-041 Keyboard for use in Germany

378188-051 Keyboard for use in France

378188-061 Keyboard for use in Italy

378188-071 Keyboard for use in Spain



Table 4-6


Spare Part


378188-081 Keyboard for use in Denmark

378188-091 Keyboard for use in Norway

378188-101 Keyboard for use in Sweden

378188-111 Keyboard for use in Switzerland

378188-121 Keyboard for use in French Canada

378188-131 Keyboard for use in Portugal

378188-141 Keyboard for use in Turkey

378188-151 Keyboard for use in Greece

378188-161 Keyboard for use in Latin America

378188-171 Keyboard for use in Saudi Arabia

378188-201 Keyboard for use in Brazil

378188-211 Keyboard for use in Hungary

378188-221 Keyboard for use in Czech Republic

378188-231 Keyboard for use in Slovakia

378188-251 Keyboard for use in Russia

378188-281 Keyboard for use in Thailand

378188-291 Keyboard for use in Japan



Table 4-6


Spare Part


378188-A41 Keyboard for use in Belgium

378188-AB1 Keyboard for use in Taiwan

378188-AD1 Keyboard for use in Korea

378188-BA1 Keyboard for use in Slovenia

378188-BB1 Keyboard for use in Israel

378188-DD1 Keyboard for use in Iceland

378227-001 Serial connector module (includes cable)

378233-001 Fan

379790-001 System board (includes 32 MB of discrete video memory and

RJ11 connector and cable)

379791-001 System board (includes UMA video memory and RJ11 connector and cable)

379792-001 14.1-inch, XGA, TFT display assembly (includes wireless antenna boards and cables)

379793-001 14.1-inch, SXGA, TFT display assembly (includes wireless antenna boards and cables)

379794-001 Switch cover

379795-001 LED board (includes LED board cable)

379796-001 Top cover



Table 4-6


Spare Part


379797-001 Base enclosure

379798-001 TouchPad (includes TouchPad cable)

379799-001 Heat sink (includes thermal paste)

379801-001 Intel Celeron M 730 (1.5-GHz) processor (includes thermal paste)

379802-001 Intel Pentium M 730 (1.60-GHz) processor (includes thermal paste)





379807-001 TPM security module

379808-001 5400-rpm 40-GB hard drive (includes frame and connector)





Table 4-6


Spare Part


379811-001 Audio for use with system boards with UMA video memory board (includes audio board cable)

379812-001 Miscellaneous Plastics Kit

379813-001 Screw Kit

379814-001 Modem board

380045-001 Docking Stand Miscellaneous Plastics Kit

380774-001 Modem board


381090-001 65 watt, slim profile AC adapter

382909-001 System board (includes 64 MB of discrete video memory and

RJ11 connector and cable)

382693-001 MultiBay II eject assembly

385498-001 Audio board for use with system boards with discrete video memory (includes audio board cable)

389013-001 Miscellaneous Cable Kit


5

Removal and Replacement

Preliminaries

This chapter provides essential information for proper and safe removal and replacement service.

5.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■

■

■

■

■

■

Magnetic screwdriver

Phillips P0 screwdriver

Torx T8 screwdriver

5.0-mm socket for system board locks

Flat-bladed screwdriver

Tool kit—includes connector removal tool, loopback plugs, and case utility tool


Removal and Replacement Preliminaries

5.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

✎

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts.

Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process.

Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.



5.3 Preventing Damage to

Removable Drives

■

■

■

■

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.

■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”



5.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.



5.5 Packaging and Transporting

Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items from their containers.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.



5.6 Workstation Precautions

■

■

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to Table 4-2, “Static-Shielding Materials” ).

■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

■

■

Use conductive field service tools such as cutters, drivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

Turn off power and input signals before inserting or removing connectors or test equipment.

5.7 Grounding Equipment and

Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.



■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

■

■

■

■

■

■

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■

■

■

■

■

Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

Conductive bins and other assembly or soldering aids

Nonconductive foam

■

Conductive tabletop workstations with ground cords of one megohm resistance

Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

Static awareness labels

Material-handling packages

Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

Electrostatic voltage levels and protective materials



Table 5-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 5-1

Typical Electrostatic Voltage Levels

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPS from plastic tube

Removing DIPS from vinyl tray

Removing DIPS from Styrofoam

Removing bubble pack from PCB

10%

35,000 V

Relative Humidity

40%

15,000 V

55%

7,500 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V Packing PCBs in foam-lined box 21,000 V

✎

A product can be degraded by as little as 700 V.

11,000 V

Table 5-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 5-2

Material

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Static-Shielding Materials

Use

Bags

Floor mats

Floor mats

Voltage Protection Level

1,500 V

7,500 V

5,000 V


6

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are 56 screws and screw locks, in 12 different sizes, that may need to be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw and screw lock sizes, locations, and usage.


Removal and Replacement Procedures

6.1 Serial Number

Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer.

Serial Number Location



6.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing computer components.

5.5

5.6

5.7

5.8

5.9

5.10

5.11

5.12

5.13

5.14

Section

5.3

5.4

Disassembly Sequence Chart

Description

Preparing the Computer for

Disassembly

Battery pack

Hard Drive

# of Screws Removed

Computer Feet

Bluetooth Board

MultiBay II Device

External Memory Module

Keyboard

Switch Cover

LED Board

TPM Security Module

Fan

Heat Sink

3

3

0

2 loosened to remove the hard drive cover

1 loosened to remove the hard drive

6 to disassemble hard drive

0

0

1

1 loosened to remove the memory module compartment cover

5

1

2 loosened

4 loosened



5.20

5.21

5.22

5.23

5.24

Section

5.15

5.16

5.17

5.18

5.19

Disassembly Sequence Chart (Continued)

Description

Processor

Modem Board

Internal Memory Module

TouchPad

# of Screws Removed

0

0

0

2

Mini PCI Communications

Module

0

Å To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact

Customer Care.

Display Assembly

Top Cover

Serial Connector Module

Audio Board

System Board

6

11

2 screw locks

0

2 screw locks

4 screws



6.3 Preparing the Computer for

Disassembly

Before you begin any removal or installation procedures:

1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power cord.

Battery Pack Spare Part Number Information

6-cell, 4.4-AHr

6-cell, 4.8-AHr

8-cell, travel battery

372772-001

367457-001

367456-001



4. Remove the battery pack by following these steps: a. Turn the computer upside down with the rear panel toward you.

b. Slide and hold the battery pack lock latch 1 to the right.

c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer.) d. Slide the battery pack 3 straight back and remove it.

6–6

Removing the Battery Pack

Reverse the above procedure to install the battery pack.



6.4 Hard Drive

7200-rpm

60-GB

Hard Drive Spare Part Number Information

380950-001

5400-rpm

80-GB

60-GB

40-GB

379810-001

379809-001

379808-001

1. Prepare the computer for disassembly (refer to Section 6.3

).

2. Position the computer with the right side toward you.



3. Loosen the two PM1.5×4.0 screws 1 that secure the hard drive cover to the computer.

4. Lift the right side of the hard drive cover 2 and swing it to the left.

5. Remove the hard drive cover.

✎

The hard drive cover is included in the Miscellaneous

Plastics Kit, spare part number 379812-001.

Removing the Hard Drive Cover


Removal and Replacement Procedures a. Loosen the PM2.5×13.0 spring-loaded hard drive retention screw 1 .

b. Grasp the mylar tab on the right side of the hard drive and slide the hard drive 2 to the left to disconnect it from the system board.

c. Remove the hard drive 3 from the hard drive bay.

Removing the Hard Drive


Removal and Replacement Procedures d. Remove the four PM2.5×4.0 screws 1 and the two PM1.5×4.0 screws 2 that secure the hard drive frame to the hard drive.

e. Lift the frame 3 straight up to remove if from the hard drive.

f. Remove the hard drive connector 4 from the hard drive.

Removing the Hard Drive Frame and Connector

Reverse the above procedure to install and reassemble the hard drive.



6.5 Computer Feet

The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number

379812-001.

Replacing the Notebook Feet



6.6 Bluetooth Board

Bluetooth Board Spare Part Number Information

Bluetooth wireless board (includes Bluetooth board cable) 367871-001


).

2. Position the computer with the front panel toward you.

3. Slide the Bluetooth board 1 out of the clip in the hard drive compartment.

4. Disconnect the Bluetooth board cable 2 from the board.

6–12

Removing the Bluetooth Board

Reverse the above procedure to install a Bluetooth board.



6.7 MultiBay II Device

MultiBay II Device Spare Part Number Information




373314-001

375557-001

373315-001

1. Prepare the computer for disassembly ( Section 6.3

).


3. If it is installed, remove the PM2.0×5.0 security screw 1 that secures the MultiBay II device to the computer.

4. Gently press in on the left side of the device 2 to unlock it.

5. Slide the device 3 from the computer.

Removing the MultiBay II Device

Reverse the above procedure to install a MultiBay II device.



6.8 External Memory Module

1024 MB

512 MB

256 MB

Memory Module Spare Part Number Information

373121-001

373120-001

373119-001


).

2. Position the computer with the front panel toward you.

3. Loosen the PM1.5×4.0 screw 1 that secures the memory module compartment cover to the computer.

4. Lift the right side of the cover 2 up and swing it to the left.

5. Remove the memory module compartment cover.

✎

The memory module compartment cover is included in the

Miscellaneous Plastics Kit, spare part number 379812-001.

6–14

Removing the Memory Module Compartment Cover



6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises away from the computer.)

7. Slide the memory module 2 away from the socket at an angle.

8. Remove the memory module.

✎

Memory modules are designed with a notch 3 to prevent incorrect installation into the memory module socket.

Removing the Memory Module

Reverse the above procedure to install a memory module.



6.9 Keyboard

Keyboard Spare Part Number Information

Belgium

Brazil

Czech Republic

Denmark

France

French Canada

Germany

Greece

Hungary

Iceland

International

Israel

Italy

Japan

Korea

378188-A41

378188-201

378188-221

378188-081

378188-051

378188-121

378188-041

378188-151

378188-211

378188-DD1

378188-021

378188-BB1

378188-061

378188-291

378188-AD1

Latin America

Norway

Portugal

Russia

Saudi Arabia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United States

378188-161

378188-091

378188-131

378188-251

378188-171

378188-231

378188-BA1

378188-071

378188-101

378188-111

378188-AB1

378188-281

378188-141

378188-031

378188-001


).

2. Turn the computer upside down with the front panel toward you.



3. Remove the three T8M2.0×8.0 screws that secure the keyboard to the computer.

Removing the Keyboard Screws



4. Turn the computer display-side up with the front panel toward you.

5. Open the computer as far as possible.

6. Slide the four keyboard retention tabs 1 forward. The tabs are located between the esc and f1 keys, between the f4 and f5 keys, between the f8 and f9 keys, and between the f12 and delete keys.

7. Lift the rear edge of the keyboard 2 and swing it forward until it rests on the palm rest.

Releasing the Keyboard



8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board.

9. Release the ZIF connector 3 to which the pointing stick cable is connected and disconnect the pointing stick cable 4 from the system board.

Disconnecting the Keyboard and Pointing Stick Cables

10. Remove the keyboard.

Reverse the above procedure to install the keyboard.



6.10 Switch Cover

Switch Cover Spare Part Number Information

Switch cover 379794-001


).

2. Release the keyboard ( Section 6.9

).

3. Lift up the left and right hinge cover sections 1 of the switch cover to detach the cover from the computer.

4. Swing the rear edge of the hinge cover 2 up and forward until the cover rests on the computer. (The LED board cable is now visible at the upper-left edge of the computer.)

6–20

Removing the Switch Cover



5. Disconnect the LED board cable from the system board.

Disconnecting the LED Board Cable

6. Remove the switch cover.

Reverse the above procedure to install the switch cover.



6.11 LED Board

LED Board Spare Part Number Information

LED board (includes LED board cable) 379795-001


).

2. Remove the keyboard ( Section 6.9

).

3. Remove the switch cover ( Section 6.10

).

4. Turn the switch cover upside down.

5. Remove five PM2.0×3.0 screws 1 that secure the LED board to the switch cover.

6. Remove the LED board 2 .

6–22

Removing the LED Board

Reverse the above procedure to install the LED board.



6.12 TPM Security Module

TPM Security Module Spare Part Number Information

TPM security module 379807-001


).


).

3. Remove the switch cover ( Section 6.10

).

4. Remove the PM1.5×3.0 screw 1 that secures the TPM security module to the computer.

5. Lift up on the right side of the module 2 to disconnect it from the system board.

Removing the TPM Security Module

6. Remove the TPM security module.

Reverse the above procedure to install the TPM security module.



6.13 Fan

Fan

Fan Spare Part Number Information

378233-001


).


).

3. Disconnect the fan cable 1 from the system board.

4. Loosen the two PM2.0×7.0 screws 2 that secure the fan to the computer.

5. Remove the fan 3 .

6–24

Removing the Fan

Reverse the above procedure to install the fan.



6.14 Heat Sink

Heat Sink Spare Part Number Information

Heat sink (includes thermal paste) 379799-001


).


).

3. Remove the fan ( Section 6.13

).

4. Loosen the four PM2.0×8.0 shoulder screws that secure the heat sink to the computer.

Loosening the Heat Sink Screws



5. Lift the right side of the heat sink 1 to disengage it from the processor.

6. Slide the heat sink 2 up and to the right to remove it.

✎

Due to the adhesive quality of the thermal paste located between the heat sink and processor, it may be necessary to move the heat sink from side to side to detach the heat sink from the processor.

Removing the Heat Sink



✎

The thermal paste should be thoroughly cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is removed. Thermal paste is included with all heat sink and processor spare part kits.

Replacing the Thermal Paste

Reverse the above procedure to install the heat sink.



6.15 Processor

Processor Spare Part Number Information

Processors (include thermal paste)






Intel Celeron-M 730 (1.5-GHz)

379806-001

379805-001

379804-001

379803-001

379802-001

379801-001


).


).

3. Remove the fan ( Section 6.13

).

4. Remove the heat sink ( Section 6.14

).



5. Use a flat-blade screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click.

6. Lift the processor 2 straight up and remove it.

✎

The gold triangle 3 on the processor should be aligned in the rear right corner when you install the processor.

Removing the Processor

Reverse the above procedure to install the processor.



6.16 Modem Board

Modem Board Spare Part Number Information

Modem board 380774-001 and

379814-001


).


).

3. Remove the two PM2.0×3.0 screws 1 that secure the modem board to the computer.

4. Lift the left side of the modem board 2 to disconnect it from the system board.

5. Disconnect the modem cable 3 from the modem board.

6. Remove the modem board.

6–30

Removing the Modem Board

Reverse the above procedure to install the modem board.



6.17 Internal Memory Module

1024 MB

512 MB

256 MB

Memory Module Spare Part Number Information

373121-001

373120-001

373119-001


).


).

3. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises away from the computer.)

4. Slide the memory module 2 away from the socket at an angle.

5. Remove the memory module.

✎

Memory modules are designed with a notch 3 to prevent incorrect installation into the memory module socket.

Removing the Internal Memory Module

Reverse the above procedure to install a memory module.



6.18 TouchPad

TouchPad Spare Part Number Information

TouchPad (includes TouchPad cable) 379798-001


).


).

3. Press down on the section of the top cover 1 to the left of the metal tab next to the TouchPad .

4. Lift up on the metal tab 2 on the TouchPad until the

TouchPad disengages from the top cover.

6–32

Releasing the TouchPad



5. Swing the TouchPad 1 up and to the left until it rests on the palm rest.

6. Disconnect the TouchPad cable 2 from the system board.

Removing the TouchPad

7. Remove the TouchPad.

Reverse the above procedure to install the TouchPad.



6.19 Mini PCI Communications

Module

Mini PCI Communications Module

Spare Part Number Information

802.11b/g combination WLAN module, for use internationally

802.11b/g combination WLAN module, for use Japan

802.11b/g combination WLAN module, for use in the United States

802.11a/b/g combination WLAN module, for use in Europe,

Middle East, and Africa

802.11a/b/g combination WLAN Mini PCI communications module for use Japan

802.11a/b/g combination WLAN module, for use internationally

802.11a/b/g combination WLAN module, for use Japan

802.11a/b/g combination WLAN module, for use in MOW

802.11a/b/g combination WLAN module, for use in the United States

802.11a/b/g High Band combination WLAN module

373032-002

373032-291

373032-001

373900-021

373900-291

373033-002

373033-291

373900-001

373033-001

373901-001


).


).

3. Remove the TouchPad ( Section 6.18

).



4. Disconnect the auxiliary and main antenna cables 1 from the

Mini PCI communications module.

✎

Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables.

5. Spread the two retaining tabs 2 on each side of the Mini PCI socket to release the Mini PCI communications module. (The side of the Mini PCI communications module opposite the socket rises away from the computer.)

6. Remove the Mini PCI communications module by pulling the module away from the socket at a 45-degree angle 3 .

✎

Mini PCI communications modules are designed with a notch to prevent incorrect installation into the Mini PCI socket.

4

Removing a Mini PCI Communications Module

Reverse the above procedure to install a Mini PCI communications module.



6.20 Display Assembly

Display Assembly Spare Part Number Information

14.1-inch, SXGA, TFT

14.1-inch, XGA, TFT

379793-001

379792-001


) and remove the following components: a. Keyboard ( Section 6.9

) b. Switch cover ( Section 6.10

) c. TouchPad ( Section 6.18

)

2. Disconnect the wireless antenna cables 1 from the Mini PCI communications module.

3. Remove the wireless antenna cables from the Mini PCI compartment and the top cover clips 2 and 3 .

4. Disconnect the display cable 4 from the system board.

5. Remove the two PM2.0×4.0 screws 5 that secure the display assembly to the computer.

6–36

Disconnecting the Display Cable and Removing the Display Screws



6. Position the computer with the rear panel toward you.

7. Remove the four T8M2.0×8.0 screws 1 that secure the display assembly to the computer.

8. Lift the display assembly straight up and remove it 2 .

Removing the Display Assembly

Reverse the above procedure to install the display assembly.



6.21 Top Cover

Top cover

Top Cover Spare Part Number Information

379796-001


) and remove the following components: a. Hard drive ( Section 6.4

) b. Keyboard ( Section 6.9

) c. Switch cover ( Section 6.10

) d. TouchPad ( Section 6.18

) e. Display assembly ( Section 6.20

)

2. Turn the computer upside down with the front panel toward you.



3. Remove the following:

1 Two rubber screw covers

✎

The rubber screw covers are included in the Miscellaneous

Plastics Kit, spare part number 379812-001.

2 Ten T8M2.0×8.0 screws

3 Two PM2.0×3.0 screws in the hard drive bay

Removing the Top Cover Screws, Part 1



4. Turn the computer right-side up with the front panel toward you.

5. Disconnect the Bluetooth board cable 1 from the system board.

6. Remove the two PM2.0×4.0 screws 2 that secure the top cover to the computer.

Removing the Top Cover Screws, Part 2



7. Lift the rear edge of the top cover 1 until it disengages from the left and right sides of the base enclosure.

8. Lift the top cover 2 straight up and remove it.

Releasing the Top Cover

Reverse the above procedure to install the top cover.



6.22 Serial Connector Module

Serial Connector Module Spare Part Number Information

Serial connector module (includes serial connector module cable)

378227-001







) f. Top cover ( Section 6.21

)




3. Disconnect the serial connector module cable 1 from the system board.

4. Remove the two HM5.0×11.0 screw locks 2 that secure the serial connector module to the base enclosure.

5. Remove the serial connector module 3 from the base enclosure.

Removing the Serial Connector Module and Cable

Reverse the above procedure to install the serial connector module.



6.23 Audio Board

Audio Board Spare Part Number Information

For use with system boards with discrete video memory

For use with system boards with UMA video memory

385498-001

379811-001







) f. Top cover ( Section 6.21

)



2. Disconnect the audio board cable from the system board.

Disconnecting the Audio Board Cable



3. Flex the right side of the base enclosure 1 outward until the

USB connectors 2 and audio connectors 3 are clear of the openings in the base enclosure.

Releasing the Audio Board



4. Lift the right side of the audio board 1 , and then lift the board 2 out of the base enclosure.

Removing the Audio Board

Reverse the above procedure to install the audio board.



6.24 System Board

System Board Spare Part Number Information



Includes UMA video memory

382909-001

379790-001

379791-001

✎

When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board:

■

■

■

■

■

Memory modules ( Section 6.8

and Section 6.17

)

TPM security module ( Section 6.12

)

Processor ( Section 6.15

)

Modem board ( Section 6.16

)

Mini PCI communications module ( Section 6.19

)



) b. Bluetooth board ( Section 6.6

) c. MultiBay II device ( Section 6.7

) d. Keyboard ( Section 6.9

) e. Switch cover ( Section 6.10

) f. Fan ( Section 6.13

) g. Heat sink ( Section 6.14

) h. TouchPad ( Section 6.18

) i. Display assembly ( Section 6.20

) j. Top cover ( Section 6.21

)



2. Disconnect the speaker cable from the system board 1 .

3. Remove the speaker 2 .

✎

The speaker is included in the Miscellaneous Plastics Kit, spare part number 379812-001.

Removing the Speaker



4. Position the computer with the left side toward you.

5. Disconnect the RJ-11 cable 1 from the system board.

6. Remove the RJ-11 connector 2 from the clip in the base enclosure.

✎

The RJ-11 connector and cable is included in the

Miscellaneous Cables Kit, spare part number 389013-001.

Removing the RJ-11 Connector and Cable



7. Disconnect the RTC battery cable 1 from the system board.

8. Remove the RTC battery 2 from the clip in the top cover.

✎

The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 379812-001.

Removing the RTC Battery

9. Position the computer with the rear panel toward you.



10. Remove the two HM5.0×11.0 screw locks on each side of the external monitor connector.

Removing the System Board Screw Locks



11. Position the computer with the front toward you.

12. Disconnect the following cables from the system board:

1 Audio board cables

2 Serial connector cable

3 RTC battery cable

13. Remove the four T8M2.0×8.0 screws 4 that secure the system board to the base enclosure.

Disconnecting the System Board Cables and Removing the

System Board Screws



14. Lift the front edge of the system board 1 until the right/rear corner is clear of the MultiBay II device shield 2 .

15. Slide the system board 3 forward and remove it.

Removing the System Board Screws and Screw Locks

Reverse the above procedures to install the system board.


7

Specifications

This chapter provides physical and performance specifications.

Table 7-1

Computer

Dimensions

Height (varies from front rear)

Width

Depth

Weight

Notebook with 14.1-inch display,

MultiBay II device, and 6-cell battery pack

Input Power

Operating voltage

Operating current

Temperature

Operating (not writing to optical disc)

Operating (writing to optical disc)

Nonoperating

Metric

2.65 to 3.35 cm

31.5 cm

25.7 cm

2.4 kg

U.S.

1.04 to 1.32 in

12.40 in

10.12 in

18.5 V dc @ 3.5 A- 65 W

3.5 A

0°C to 35°C

5°C to 35°C

-20°C to 60°C

5.29 lb

32°F to 95°F

41°F to 95°F

-4°F to 140°F


Specifications

Table 7-1

Computer (Continued)

Relative humidity (noncondensing)

Operating

Nonoperating

Maximum altitude (unpressurized)

10% to 90%

5% to 95%

Operating (14.7 to 10.1 psia)

Nonoperating (14.7 to 4.4 psia)

Shock

-15 m to 3,048 m

-15 m to 12,192 m

Operating

Nonoperating

125 g, 2 ms, half-sine

200 g, 2 ms, half-sine

10% to 90%

5% to 95%

-50 ft to 10,000 ft

-50 ft to 40,000 ft

Random Vibration

Operating

Nonoperating

0.75 g zero-to-peak, 10 Hz to 500 Hz,

0.25 oct/min sweep rate

1.50 g zero-to-peak, 10 Hz to 500 Hz,

0.5 oct/min sweep rate

✎

Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.



Table 7-2

14.1-inch, SXGA, TFT Display

Dimensions

Height

Width

Diagonal

Number of colors

Contrast ratio

Brightness

Pixel resolution

Pitch

Format

Configuration

Backlight

Character display

Total power consumption

Viewing angle

28.5 cm

21.3 cm

35.8 cm

Up to 16.8 million

200:1

180 nits typical7

11.2 in

8.4 in

14.1 in

0.197 × 0.197 mm

1680 × 1050

RGB vertical stripe

Edge lit

80 × 25

5.5 W

+/-35° horizontal, +15/-35° vertical typical



Table 7-3

14.1-inch, XGA, TFT Display

Dimensions

Height

Width

Diagonal

Number of colors

Contrast ratio

Brightness

Pixel resolution

Pitch

Format

Configuration

Backlight

Character display

Total power consumption

Viewing angle

28.5 cm

21.3 cm

35.8 cm

Up to 16.8 million

250:1

180 nits typical

11.2 in

8.4 in

14.1 in

0.279 × 0.279 mm

1024 × 768

RGB vertical stripe

Edge lit

80 × 25

4.0 W

+/-40° horizontal, +20/-40° vertical typical



Table 7-4

Hard Drives

80-GB* 60-GB*

Dimensions

Height

Width

Weight

9.5 mm

70 mm

99 g

ATA-5

9.5 mm

70 mm

99 g

ATA-5 Interface type

Transfer rate

Synchronous

(maximum)

Security

100 MB/sec

ATA security

100 MB/sec

ATA security

Seek times (typical read, including setting)

Single track

Average

Maximum

Logical blocks

†

Disk rotational speed

60-GB*

9.5 mm

70 mm

99 g

ATA-5

100 MB/sec

ATA security

40-GB*

9.5 mm

70 mm

102 g

ATA-5

100 MB/sec

ATA security

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

3 ms

13 ms

24 ms

156,301,488 117,210,240 117,210,240 78,140,160

5400 rpm 7200 rpm 5400 rpm 5400 rpm

Operating temperature

5°C to 55°C (41°F to 131°F)

✎

Certain restrictions and exclusions apply. Consult Customer Care for details.

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

†

Actual drive specifications may differ slightly.



Table 7-5

Primary 6-cell, Li-Ion Battery Pack

Dimensions

Height

Width

Depth

Weight

Energy

Voltage

Amp-hour capacity

Watt-hour capacity

Temperature

Operating

Nonoperating

2.00 cm

9.40 cm

13.40 cm

0.34 kg

11.1 V

4.4 Ah

48 Wh

5°C to 45°C

0°C to 60°C

0.79 in

3.70 in

5.28 in

0.75 lb

41°F to 113°F

32°F to 140°F



Applicable disk

Center hole diameter

Disk diameter

Standard disc

Mini disc

Disk thickness

Track pitch

Access time

Random

Full stroke

Audio output level

Cache buffer

Data transfer rate

CD-R (24X)

CD-RW (10X)

CD-ROM (24X)

DVD (8X)

Multiword DMA mode 2

Startup time

Stop time

Table 7-6

8X DVD-ROM Drive

DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)

CD-ROM (Mode 1 and 2)

CD Digital Audio

CD-XA ready (Mode 2, Form 1 and 2)

CD-I ready (Mode 2, Form 1 and 2)

CD-R

CD-RW

Photo CD (single and multisession)

CD-Bridge

1.5 cm (0.59 in)

12 cm (4.72 in)

8 cm (3.15 in)

1.2 mm (0.047 in)

0.74 µm

CD

< 100 ms

< 175 ms

Line-out, 0.7 Vrms

512 KB

DVD

< 125 ms

< 225 ms

3600 KB/s (150 KB/s at 1X CD rate)



10,800 KB/s (1,352 KB/s at 1X DVD rate)

16.6 MB/s

< 10 seconds

< 3 seconds



Applicable disk

Table 7-7

DVD+RW/R and CD-RW Combo Drive

Read:

DVD-R, DVD-RW,

DVD-ROM (DVD-5,

DVD-9, DVD-10,

DVD-18),


CD Digital Audio

CD-XA ready (Mode 2,

Form 1 and 2)

CD-I ready (Mode 2,

Form 1 and 2)

CD-R, CD-RW


CD-Bridge

1.5 cm (0.59 in)

Write:

CD-R and CD-RW


Disk diameter

Standard disc

Mini disc

12 cm (4.72 in)

8 cm (3.15 in)



Table 7-7

DVD+RW/R and CD-RW Combo Drive (Continued)

Disk thickness

Track pitch

Access time

Random

Full stroke


Cache buffer


CD-R (24X)

CD-RW (10X)

CD-ROM (24X)

DVD (8X)


Startup time

Stop time

1.2 mm (0.047 in)

0.74 µm

CD media

< 110 ms

< 210 ms

Line-out, 0.7 V rms

2 MB

DVD media

< 130 ms

< 225 ms




10,800 KB/s (1352 KB/s at 1X DVD rate)

16.6 MB/s

< 15 seconds

< 6 seconds



Applicable disk


Disk diameter

Standard disc

Mini disc

Table 7-8

24X DVD/CD-RW Combo Drive

Read:

DVD-R, DVD-RW,

DVD-ROM (DVD-5,

DVD-9, DVD-10,

DVD-18),


CD Digital Audio

CD-XA ready (Mode 2,

Form 1 and 2)

CD-I ready (Mode 2,

Form 1 and 2)

CD-R, CD-RW


CD-Bridge

1.5 cm (0.59 in)

Write:

CD-R and CD-RW

12 cm (4.72 in)

8 cm (3.15 in)



Table 7-8

24X DVD/CD-RW Combo Drive (Continued)

Disk thickness

Track pitch

Access time

Random

Full stroke


Cache buffer


CD-R (24X)

CD-RW (10X)

CD-ROM (24X)

DVD (8X)


Startup time

Stop time

1.2 mm (0.047 in)

0.74 µm

CD media

< 110 ms

< 210 ms

Line-out, 0.7 V rms

2 MB

DVD media

< 130 ms

< 225 ms




10,800 KB/s (1352 KB/s at 1X DVD rate)

16.6 MB/s

< 15 seconds

< 6 seconds



Table 7-9

System DMA

Hardware DMA

DMA0

DMA1*

DMA2*

DMA3

DMA4

DMA5*

System Function

Not applicable

Not applicable

Not applicable

Not applicable

Direct memory access controller

Available for PC Card

DMA6

DMA7

Not assigned

Not assigned

*PC Card controller can use DMA 1, 2, or 5.



Hardware IRQ

IRQ0

IRQ1

IRQ2

IRQ3

IRQ4

IRQ5*

IRQ6

IRQ7*

IRQ8

IRQ9*

IRQ10*

Table 7-10

System Interrupts

System Function

System timer

Standard 101-/102-Key or Microsoft Natural Keyboard

Cascaded

Intel 82801DB/DBM USB2 Enhanced Host

Controller—24CD

COM1

Conexant AC—Link Audio

Intel 82801DB/DBM SMBus Controller—24C3

Data Fax Modem with SmartCP

Diskette drive

Parallel port

System CMOS/real-time clock

Microsoft ACPI-compliant system

Intel USB UHCI controller—24C2

Intel 82852/82855 GM/GME Graphic Controller

Realtek RTL8139 Family PCI fast Ethernet Controller



Table 7-10

System Interrupts (Continued)

IRQ11

IRQ12

IRQ13

IRQ14

IRQ15

Intel USB EHCI controller—24CD



Intel Pro/Wireless 2200BG

TI OHCI 1394 host controller

TI PCI1410 CardBus controller

Synaptics PS/2 TouchPad

Numeric data processor

Primary IDE channel

Secondary IDE channel

*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,

IRQ10, or none.

✎

PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or

IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.


I/O Address (hex)

000 - 00F

010 - 01F

020 - 021

022 - 024

025 - 03F

02E - 02F

040 - 05F

044 - 05F

060

061

062 - 063

064

065 - 06F

070 - 071

072 - 07F

080 - 08F

090 - 091

092

093 - 09F

0A0 - 0A1

Table 7-11

System I/O Addresses

System Function (shipping configuration)

DMA controller no. 1

Unused

Interrupt controller no. 1

Opti chipset configuration registers

Unused

87334 “Super I/O” configuration for CPU

Counter/timer registers

Unused

Keyboard controller

Port B

Unused

Keyboard controller

Unused

NMI enable/RTC

Unused

DMA page registers

Unused

Port A

Unused

Interrupt controller no. 2




I/O Address (hex)

0A2 - 0BF

0C0 - 0DF

0E0 - 0EF

0F0 - 0F1

0F2 - 0FF

100 - 16F

170 - 177

178 - 1EF

1F0 - 1F7

1F8 - 200

201

202 - 21F

220 - 22F

230 - 26D

26E - 26

278 - 27F

280 - 2AB

2A0 - 2A7

2A8 - 2E7

2E8 - 2EF

Table 7-11

System I/O Addresses (Continued)


Unused

DMA controller no. 2

Unused

Coprocessor busy clear/reset

Unused

Unused

Secondary fixed disk controller

Unused

Primary fixed disk controller

Unused

Joystick (decoded in ESS1688)

Unused

Entertainment audio

Unused

Unused

Unused

Unused

Unused

Unused

Reserved serial port



I/O Address (hex)

2F0 - 2F7

2F8 - 2FF

300 - 31F

320 - 36F

370 - 377

378 - 37F

380 - 387

388 - 38B

38C - 3AF

3B0 - 3BB

3BC - 3BF

3C0 - 3DF

3E0 - 3E1

3E2 - 3E3

3E8 - 3EF

3F0 - 3F7

3F8 - 3FF

CF8 - CFB

CFC - CFF

Table 7-11

System I/O Addresses (Continued)


Unused

Infrared port

Unused

Unused

Secondary diskette drive controller

Parallel port (LPT1/default)

Unused

FM synthesizer—OPL3

Unused

VGA

Reserved (parallel port/no EPP support)

VGA

PC Card controller in CPU

Unused

Internal modem

“A” diskette controller

Serial port (COM1/default)

PCI configuration index register (PCIDIVO-1)

PCI configuration data register (PCIDIVO-1)



Size

640 KB

128 KB

48 KB

160 KB

64 KB

15 MB

58 MB

58 MB

2 MB

4 GB

64 KB

Table 7-12

System Memory Map

Memory Address

00000000-0009FFFF

000A0000-000BFFFF

000C0000-000CBFFF

000C8000-000E7FFF

000E8000-000FFFFF

00100000-00FFFFFF

01000000-047FFFFF

04800000-07FFFFFF

08000000-080FFFFF

08200000-FFFEFFFF

FFFF0000-FFFFFFFF

System Function

Base memory

Video memory

Video BIOS

Unused

System BIOS

Extended memory

Super extended memory

Unused

Video memory (direct access)

Unused

System BIOS


A

Connector Pin Assignments

Table A-1

Audio-Out (Headphone)

Pin Signal

1 Audio out, left channel

2 Audio out, right channel

Pin Signal

3 Ground

Maintenance and Service Guide A–1

Connector Pin Assignments

Table A-2

Audio-In (Microphone)

Pin Signal

1 Audio signal in

2 Audio signal in

Pin Signal

3 Ground

Table A-3

Universal Serial Bus

Pin Signal

1 +5 VDC

2 Data –

A–2

Pin Signal

3 Data +

4 Ground


Table A-4

Serial


4

5

2

3

Pin Signal

1 Carrier detect

Receive data

Transmit data

Data terminal ready

Ground

7

8

Pin Signal

6 Data set ready

9

Ready to send

Clear to send

Ring indicator

Maintenance and Service Guide A–3


Table A-5

External Monitor

7

8

5

6

2

3

4

Pin Signal

1 Red analog

Green analog

Blue analog

Not connected

Ground

Ground analog

Ground analog

Ground analog

13

14

15

Pin Signal

9 +5 VDC

10

11

12

Ground

Monitor detect

DDC 2B data

Horizontal sync

Vertical sync

DDC 2B clock

A–4 Maintenance and Service Guide

Table A-6

S-Video-Out


2

3

4

Pin Signal

1 S-VHS color (C) signal

Composite video signal

S-VHS intensity (Y) signal

S-VHS color ground

6

7

Pin Signal

5 TV-CD

S-VHS intensity ground

Composite video ground

Table A-7

RJ-45 (Network)

Pin Signal

1 Transmit +


Pin Signal

5 Unused

A–5


2

3

4

Transmit –

Receive +

Unused

Table A-7

RJ-45 (Network)

6

7

8

Receive –

Unused

Unused

Table A-8

RJ-11 (Modem)

2

3

Pin Signal

1 Unused

Tip

Ring

5

6

Pin Signal

4 Unused

Unused

Unused

A–6 Maintenance and Service Guide

B

Power Cord Set Requirements

3-Conductor Power Cord Set

The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC.

The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.

Power cord sets for use in other countries must meet the requirements of the country where the computer is used.

Maintenance and Service Guide B–1

Power Cord Set Requirements

General Requirements

The requirements listed below are applicable to all countries.

■ The length of the power cord set must be at least 1.5 m

(5.0 ft) and a maximum of 2.0 m (6.5 ft).

■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.

■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by each country’s power system.

■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

B–2 Maintenance and Service Guide


Country-Specific Requirements

3-Conductor Power Cord Set Requirements

Country/Region

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Italy

Accredited Agency

EANSW

OVE

CEBC

CSA

DEMKO

FIMKO

UTE

VDE

IMQ

1

1

1

1

2

1

1

1

Applicable Note Number

1

Japan METI 3

✎

NOTES:

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,

3-conductor. The wall plug must be a two-pole grounding type with a

NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese

Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide B–3


3-Conductor Power Cord Set Requirements (Continued)

Country/Region

Korea

The Netherlands

Norway

People’s Republic of China

Sweden

Switzerland

Taiwan

United Kingdom

Accredited Agency

EK

KE A

NEMKO

CCC

SEMKO

SEV

BSMI

BSI

4

1

1

1

1

5

Applicable Note Number

4

1

United States UL 2

✎

NOTES:

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,

3-conductor. The wall plug must be a two-pole grounding type with a

NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese

Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

B–4 Maintenance and Service Guide

C

Screw Listing

This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this appendix are available in the

Screw Kit, spare part number 379813-001.

Table C-1

Phillips 1.5×4.0 Screw (Continued) mm

Color

Black

Qty.

5

Length

4.0 mm

Thread

1.5 mm

Head

Width

4.5 mm

Where used:

2 screws that secure the hard drive frame to the hard drive (documented in

Section 6.4

)

Phillips PM1.5×4.0 Screw Locations

Maintenance and Service Guide C–1

Screw Listing

Table C-1

Phillips PM1.5×4.0 Screw mm

Color

Black

Qty.

5

Length

4.0 mm

Thread

1.5 mm

Head

Width

4.5 mm

Where used:

2 screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Section 6.4

)

C–2



Screw Listing

Table C-1

Phillips 1.5×4.0 Screw (Continued) mm

Color

Black

Qty.

5

Length

4.0 mm

Thread

1.5 mm

Head

Width

4.5 mm

Where used:

One screw that secures the memory module compartment cover to the computer (screw is secured to the cover by a C clip; documented in Section 6.8

)

Phillips PM1.5×4.0 Screw Location


Screw Listing

Table C-2

Phillips PM2.5×13.0 Spring-loaded Hard Drive Retention Screw mm

Color

Black

Qty.

1

Length

13.0 mm

Thread

2.5 mm

Head

Width

5.5 mm

Where used:

One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in Section 6.4

)

C–4



Screw Listing

Table C-3

Phillips PM2.5×4.0 Shoulder Screw mm

Color

Silver

Qty.

4

Length

4.0 mm

Thread

2.5 mm

Head

Width

4.0 mm

Where used:

4 screws that secure the hard drive frame to the hard drive (documented in

Section 6.4

)

Phillips PM2.5×4.0 Shoulder Screw Locations


Screw Listing

Table C-4


Color

Black

Qty.

3

Length

5.0 mm

Thread

2.0 mm

Head

Width

4.5 mm

Where used:

One screw that secures the MultiBay II device to the computer (documented in

Section 6.7

)

C–6



Screw Listing

Table C-4

Phillips PM2.0×5.0 Screw (Continued) mm

Color

Black

Qty.

3

Length

5.0 mm

Thread

2.0 mm

Head

Width

4.5 mm

Where used:

2 screws that secure the display assembly to the computer (documented in

Section 6.20

)



Screw Listing

Table C-5

Torx8 T8M2.0×8.0 Screw mm

Color

Black

Qty.

21

Length

8.0 mm

Thread

2.0 mm

Where used:

3 screws that secure the keyboard to the computer (documented in

Section 6.9

)

Head

Width

4.0 mm

C–8

Torx 8 T8M2.0×8.0 Screw Locations


Screw Listing

Table C-5

Torx8 T8M2.0×8.0 Screw (Continued) mm

Color

Black

Qty.

21

Length

8.0 mm

Thread

2.0 mm

Head

Width

4.0 mm

Where used:

4 screws that secure the display assembly to the computer (documented in

Section 6.20

)



Screw Listing

Table C-5


Color

Black

Qty.

21

Length

8.0 mm

Thread

2.0 mm

Where used:

10 screws that secure the top cover to the computer (documented in

Section 6.21

)

Head

Width

4.0 mm

C–10



Screw Listing

Table C-5


Color

Black

Qty.

21

Length

8.0 mm

Thread

2.0 mm

Where used:

4 screws that secure the system board to the computer (documented in

Section 6.24

)

Head

Width

4.0 mm



Screw Listing

Table C-6


Color

Silver

Qty.

7

Length

2.0 mm

Thread

3.0 mm

Where used:

5 screws that secure the LED board to the switch cover (documented in

Section 6.11

)

Head

Width

4.0 mm

C–12



Screw Listing

Table C-6

Phillips PM2.0×3.0 Screw (Continued) mm

Color

Silver

Qty.

7

Length

2.0 mm

Thread

3.0 mm

Where used:

2 screws that secure the top cover to the computer in the hard drive bay

(documented in Section 6.21

)

Head

Width

4.0 mm



Screw Listing

Table C-7


Color

Black

Qty.

2

Length

3.0 mm

Thread

2.0 mm

Where used:

2 screws that secure the modem board to the computer (documented in

Section 6.16

)

Head

Width

4.0 mm

C–14



Screw Listing

Table C-8

Phillips 1.5×3.0 Screw mm

Color

Black

Qty.

1

Length

3.0 mm

Thread

1.5 mm

Head

Width

2.25 mm

Where used:

One screw that secures the TPM security module to the computer (documented in Section 6.12

)

Phillips 1.5×3.0 Screw Location


Screw Listing

Table C-9


Color

Silver

Qty.

2

Length

7.0 mm

Thread

2.0 mm

Head

Width

4.5 mm

Where used:

2 screws that secure the fan to the computer (screws are captured on the fan assembly by an O clip; documented in Section 6.13

)

C–16



Screw Listing

Table C-10

Phillips PM2.0x8.0 Shoulder Screw mm

Color

Silver

Qty.

4

Length

8.0 mm

Thread

2.0 mm

Head

Width

5.0 mm

Where used:

4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in Section 6.14

)

Phillips PM2.0x8.0 Shoulder Screw Locations


Screw Listing

Table C-11


Color

Black

Qty.

2

Length

4.0 mm

Thread

2.0 mm

Where used:

2 screws that secure the top cover to the computer (documented in

Section 6.21

)

Head

Width

4.0 mm

C–18



Screw Listing

Table C-12

Hex Socket HM5.0×11.0 Screw Lock mm

Color

Silver

Qty.

4

Length

11.0 mm

Thread

2.5 mm

Where used:

2 screw locks that secure the serial connector module to the computer

(documented in Section 6.22

)

Head

Width

5.0 mm

Hex Socket HM5.0×11.0 Screw Lock Locations


Screw Listing

Table C-12

Hex Socket HM5.0×11.0 Screw Lock (Continued) mm

Color

Silver

Qty.

4

Length

11.0 mm

Thread

2.5 mm

Head

Width

5.0 mm

Where used:

2 screw locks that secure the system board to the computer (documented in

Section 6.24

)

C–20

Hex Socket HM5.0×11.0 Screw Lock Locations


D

Display Component Recycling

Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.

Ä CAUTION: The procedures in this appendix can result in damage to display components. The only components intended for recycling purposes are the liquid crystal display (LCD) panel and the backlight.

Careful handling should be exercised when removing these components.

✎

Materials Disposal

This HP product contains mercury in the backlight of the display assembly and may require special handling at end of life.

Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities or visit the Electronic Industries Alliance

(EIA) at http://www.eiae.org

.

Maintenance and Service Guide D–1

Display Component Recycling

This appendix provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2 .

✎

Disassembly procedures differ from one display assembly to another. The procedures provided in this appendix are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another.

D–2 Maintenance and Service Guide


Perform the following steps to disassemble the display assembly:

1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly.

Removing the Display Bezel Screw Covers and Screws



2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.

3. Remove the display bezel 3 .

Removing the Display Bezel



4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 .

Removing the Display Inverter



5. Remove all screws 1 that secure the display panel assembly to the display enclosure.

6. Remove the display panel assembly 2 from the display enclosure.

Removing the Display Panel Assembly



7. Turn the display panel assembly upside down.

8. Remove all screws that secure the display panel frame to the display panel.

Removing the Display Panel Frame Screws



9. Use a sharp-edged tool to cut the tape 1 that secures the side of the display panel to the display panel frame.

10. Remove the display panel frame 2 from the display panel.

Removing the Display Frame



11. Remove the screws 1 that secure the backlight cover to the display panel.

12. Lift the top edge of the backlight cover 2 and swing it forward.

13. Remove the backlight cover.

Removing the Backlight Cover



14. Turn the display panel right-side up.

15. Remove the backlight cables 1 from the clip 2 in the display panel.

Releasing the Backlight Cables



16. Turn the display panel upside down.

17. Remove the backlight frame from the display panel.

Removing the Backlight Frame



Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.

18. Slide the backlight out of the backlight frame.

Removing the Backlight



19. Disconnect the display cable 1 from the LCD panel.

20. Remove the screws 2 that secure the LCD panel to the display rear panel.

21. Release the LCD panel 3 from the display rear panel.

22. Remove the tape 4 that secures the LCD panel to the display rear panel.

Releasing the LCD Panel



23. Remove the LCD panel.

Removing the LCD Panel

24. Recycle the display backlight and LCD panel.


Index

A

AC adapter, spare part numbers 4–18 , 4–20 , 4–26

Adjustable Notebook Stand, spare part number 4–17 ,

4–21

Altiris Local Recovery 3–7

Application and Driver Recovery disc 3–6 , 3–14 applications, reinstalling or repairing 3–10 , 3–12 , 3–14 arrow keys 1–15 audio board removal 6–44 spare part numbers 4–11 ,

4–26 , 6–44 audio board cable 4–15 audio troubleshooting 2–21 audio-in jack location 1–9 pin assignments A–2 audio-out jack location 1–9 pin assignments A–1

B

base enclosure rubber screw caps 4–13 base enclosure, spare part number 4–9 , 4–25 battery bay 1–21 battery light 1–7 battery locking latch 1–21 battery pack removal 6–6 spare part numbers 4–11 ,

4–21 specifications 7–6 battery release latch 1–21

BIOS information, displaying

3–1

Bluetooth board removal 6–12 spare part number 4–11 ,

4–21 , 6–12

Bluetooth board cable 4–15 bottom components 1–20

C

cables, service considerations

5–2 caps lock key 1–15 caps lock light 1–17 carrying cases, spare part numbers 4–17 , 4–20 , 4–21

Maintenance and Service Guide Index–1

Index

Index–2 category, identifying computer

3–2 components bottom 1–20 front 1–6 keyboard 1–12 , 1–14 left-side 1–10 rear 1–10 right-side 1–8 top 1–16 , 1–18 computer feet illustrated 4–13 locations 6–11 computer model, family, type, and serial number 3–2

Computer Setup

Advanced Menu 2–4

Main Menu 2–2 overview 2–1

Security Menu 2–3

Tools Menu 2–4 computer specifications 7–1 connector pin assignments audio-in (microphone) A–2 audio-out (headphone) A–1 external monitor A–4 monitor A–4

RJ-11 (modem) A–6

RJ-45 (network) A–5 serial A–3

S-Video-out A–5

Universal Serial Bus (USB)

A–2 connectors, service considerations 5–2

D

data, safeguarding 3–7 design overview 1–22 disassembly sequence chart

6–3 diskette drive

OS loading problems 2–19 precautions 5–3 display assembly removal 6–36 spare part numbers 4–3 ,

4–24 , 6–36 specifications 7–3 , 7–4 display release button 1–7 display switch 1–17 docking connector 1–21 docking device spare part number 4–17 ,

4–22 troubleshooting 2–14 docking station, spare part number 4–17 , 4–22 downloading software 3–3 drivers, reinstalling or repairing 3–14 drives, preventing damage 5–3

DVD+RW/R and CD-RW

Combo Drive

OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9 ,

4–16 , 4–22 , 6–13 specifications 7–8


Index



4–16 , 4–22 , 6–13 specifications 7–10

DVD-ROM drive


4–16 , 4–22 , 6–13 specifications 7–7

E

electrostatic discharge 5–4 ,

5–8 embedded numeric keyoad

1–15 exhaust vents 1–11 external monitor port location 1–13 pin assignments A–4

External MultiBay II, spare part number 4–17

F

f1 to f12 keys 1–15 family, identifying computer

3–2 fan removal 6–24 spare part number 4–5 ,

4–24 , 6–24 features 1–2 feet illustrated 4–13 locations 6–11 flowcharts, troubleshooting no audio 2–21 , 2–22 no network/modem connection 2–26 no OS loading 2–15 no OS loading from diskette drive 2–19 no OS loading from hard drive 2–16 , 2–17 , 2–18 no OS loading from optical drive 2–20 no power 2–8 , 2–10 , 2–11 no video 2–12 , 2–13 nonfunctioning device

2–23 nonfunctioning docking device 2–14 nonfunctioning keyboard

2–24 nonfunctioning pointing device 2–25 fn key 1–15 front components 1–6

G

grounding equipment and methods 5–6

H

hard drive

OS loading problems 2–16 precautions 5–3 removal 6–7


Index

Index–4 spare part numbers 4–11 ,

4–16 , 4–25 , 4–26 , 6–7 specifications 7–5 hard drive bay 1–21 hard drive cover illustatrated 4–13 removal 6–8 hard drive light 1–7 headphone jack location 1–9 pin assignments A–1 heat sink removal 6–25 spare part number 4–5 ,

4–25 , 6–25

HP Web site 3–3

I

I/O address specifications

7–15

Info Center button 1–17 infrared port 1–7 interrupt specifications 7–13

K

keyboard removal 6–16 spare part numbers 4–3 ,

4–22 , 4–23 , 4–24 , 6–16 troubleshooting 2–24 keyboard components 1–12 ,

1–14

L

LED board removal 6–22 spare part number 4–3 ,

4–24 , 6–22

LED board cable 4–15 left-side components 1–10

M

mass storage devices, spare part numbers 4–16 memory map specifications

7–18 memory module removal 6–14 , 6–31 spare part numbers 4–5 ,

4–21 , 6–14 , 6–31 memory module compartment

1–21 memory module compartment cover illustatrated 4–13 removal 6–14 microphone jack location 1–9 pin assignments A–2 microphone, location 1–9

Mini PCI communications module removal 6–34 spare part numbers 4–7 ,

4–21 , 4–22

Miscellaneous Cable Kit components 4–14 spare part number 4–15 ,

4–26


Index

Miscellaneous Plastics Kit components 4–12 spare part number 4–9 ,

4–13 , 4–26 model, identifying computer

3–2 modem board removal 6–30 spare part number 4–5 ,

4–26 , 6–30 modem cable illustrated 4–15 removal 6–50 modem jack location 1–10 pin assignments A–6 modem, troubleshooting 2–26 monitor port location 1–13 pin assignments A–4

MultiBay II device location 1–9 removal 6–13 spare part numbers 4–9 ,

4–16

MultiBay II eject assembly, spare part number 4–9 , 4–26

MultiBay II space saver 4–13

N

network jack location 1–10 pin assignments A–5 network, troubleshooting 2–26 nonfunctioning device, troubleshooting 2–14 , 2–23 num lock key 1–15 num lock light 1–17

O

operating system

System Restore 3–6

Windows reinstalling or repairing 3–14

Operating System disc 3–6 ,

3–10 , 3–12 optical drive

OS loading problems 2–20 precautions 5–3 removal 6–13 spare part numbers 4–9 ,

4–16 , 6–13 specifications 7–7 , 7–10

P

packing precautions 5–5

PC Card eject buttons 1–11

PC Card slot space saver, illustatrated 4–13

PC Card slots 1–11 plastic parts 5–2 pointing device, troubleshooting 2–25 pointing stick 1–19 pointing stick buttons 1–19 power button 1–17 power connector 1–13 power cord set requirements B–2 spare part numbers 4–18 ,

4–20 power light 1–6 , 1–17


Index

Index–6 power management features

1–5 power supply, spare part numbers 4–18 , 4–20 , 4–26 power, troubleshooting 2–8 presentation mode button 1–17 processor removal 6–28 spare part numbers 4–5 ,

4–25 , 6–28 product name and number, computer 3–2

R

rear components 1–10 reinstalling or repairing software 3–10 , 3–12 , 3–14

See also System Restore removal/replacement preliminaries 5–1 procedures 6–1 restore points 3–8 right-side components 1–8

RJ-11 cable illustrated 4–15 removal 6–50

RJ-11 jack location 1–10 pin assignments A–6

RJ-45 jack location 1–10 pin assignments A–5

ROM downloading and installing

3–3 finding version information

3–1 obtaining updates 3–1

ROMPaq 3–3

RTC battery illustrated 4–13 removal 6–51

S

Screw Kit contents C–1 spare part number 4–19 ,

4–26 , C–1 screw listing C–1 , D–1

SD Memory Card slot 1–11 security cable slot 1–10 serial connector module removal 6–42 spare part number 4–9 ,

4–24 , 6–42 serial connector module cable

4–15 serial number 3–2 , 4–1 , 6–2 serial port location 1–9 pin assignments A–3 service considerations 5–2 smart card reader 1–11 snapshot 3–7 , 3–8

SoftPaq 3–3 software reinstalling or repairing

3–10 , 3–12 , 3–14

ROMPaq 3–3

SoftPaq 3–3

System Restore 3–8


Index updates 3–3 updating 3–1 speakers illustrated 4–13 location 1–7 specifications battery pack 7–6 computer 7–1 display 7–3 , 7–4

DVD+RW/R and CD-RW

Combo Drive 7–8

DVD/CD-RW Combo

Drive 7–10

DVD-ROM drive 7–7 hard drive 7–5

I/O addresses 7–15 interrupts 7–13 memory map 7–18 optical drive 7–7 , 7–10 system DMA 7–12 static shielding materials 5–8

S-Video-out jack location 1–13 pin assignments A–5 switch cover removal 6–20 spare part number 4–3 ,

4–24 , 6–20 system board removal 6–48 spare part numbers 4–9 ,

4–24 , 4–26 , 6–48 system DMA 7–12 system memory map 7–18 system recovery 3–6

System Restore 3–8 system ROM, downloading and installing 3–3

T

tools required 5–1 top components 1–16 , 1–18 top cover removal 6–38 spare part number 4–5 ,

4–24 , 6–38

TouchPad location 1–19 removal 6–32 spare part number 4–5 ,

4–25 , 6–32

TouchPad left/right buttons

1–19

TouchPad scroll zone 1–19

TPM security module removal 6–23 spare part number 4–3 ,

4–25 , 6–23 transporting precautions 5–5 travel battery connector 1–21 troubleshooting audio 2–21

Computer Setup 2–1 docking device 2–14 flowcharts 2–5 keyboard 2–24 modem 2–26 network 2–26 nonfunctioning device

2–14 , 2–23

OS loading 2–15


Index overview 2–1 pointing device 2–25 power 2–8 video 2–12

U

Universal Serial Bus (USB) diskette drive, spare part number 4–17 , 4–21

Universal Serial Bus (USB) port location 1–9 , 1–11 pin assignments A–2

V

vents 1–21 video troubleshooting 2–12 volume buttons 1–17 , 1–19

W

Windows applications key

1–15

Windows logo key 1–15 wireless button 1–17 wireless light 1–6 , 1–17 workstation precautions 5–6

Index–8 Maintenance and Service Guide

HP Compaq PU984AW Maintenance and Service Guide

Maintenance and Service

Guide

HP Compaq nc6220 and nc6230

Notebook PC

Contents

1 Product Description

2 Troubleshooting

3 Software Update and Recovery

4 Illustrated Parts Catalog

5 Removal and Replacement Preliminaries

6 Removal and Replacement Procedures

7 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

Index

Product Description

1.1 Features

1.2 Resetting the Computer

1.3 Power Management

1.4 External Components

1.5 Design Overview

Troubleshooting

2.1 Computer Setup

Using Computer Setup

Selecting from the Main Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

Selecting from the Tools Menu

2.2 Troubleshooting Flowcharts

Flowchart 2.1—Initial Troubleshooting

Flowchart 2.2—No Power, Part 1

Flowchart 2.3—No Power, Part 2

Flowchart 2.4—No Power, Part 3

Flowchart 2.5—No Power, Part 4

Flowchart 2.6—No Video, Part 1

Flowchart 2.7—No Video, Part 2

Flowchart 2.8—Nonfunctioning Docking Device

(if applicable)

Flowchart 2.9—No Operating System (OS)

Loading

Flowchart 2.10—No OS Loading, Hard Drive,

Part 1

Flowchart 2.11—No OS Loading, Hard Drive,

Part 2

Flowchart 2.12—No OS Loading, Hard Drive,

Part 3

Flowchart 2.13—No OS Loading, Diskette Drive

Flowchart 2.14—No OS Loading, Optical Drive

Flowchart 2.15—No Audio, Part 1

Flowchart 2.16—No Audio, Part 2

Flowchart 2.17—Nonfunctioning Device

Flowchart 2.18—Nonfunctioning Keyboard

Flowchart 2.19—Nonfunctioning Pointing

Device

Flowchart 2.20—No Network/Modem

Connection

Software Update and

Recovery

3.1 Software Updates

Accessing Computer Information

Obtaining the Support Recovery Disc

Software Updates and the HP Web Site

Downloading a ROM Update

Installing a ROM Update

Downloading Other Software

3.2 System Recovery

Safeguarding Your Data

Using Altiris Local Recovery

Using System Restore Points

Creating a System Restore Point

Restoring to a Restore Point

Reinstalling Applications

Reinstalling Applications from the Hard Drive

Reinstalling Applications from Discs

Repairing the Operating System

Reinstalling the Operating System

Reinstalling Device Drivers and Other