HP Color LaserJet 3000 3000, Color LaserJet 3600 3600, Color LaserJet 3800 3800 laser printer Service Manual

Rear lower cover on page 83 .

●

Rear lower cover. See

Remove two screws (callout 1).

Figure 5-18

Remove the left cover (1 of 5)

Open the front cover.

Use a flatblade screwdriver to release the three locking tabs (callout 2) at the front of the left cover.

Figure 5-19

Remove the left cover (2 of 5)

84 Chapter 5 Removal and replacement ENWW

Release the locking tab (callout 3) at the upper front of the left cover.

Figure 5-20

Remove the left cover (3 of 5)

Release the two locking tabs at the rear of the left cover.

ENWW

Figure 5-21

Remove the left cover (4 of 5)

External doors, covers, and panels 85

Rotate the back of the cover away from the printer, and then slide the cover to the rear to disengage the two front locking tabs and release the cover.

Figure 5-22

Remove the left cover (5 of 5)

NOTE

This photograph shows the two front locking tabs low on the inside of the left cover.

86 Chapter 5 Removal and replacement ENWW

Right cover

Remove the following components:

●

Upper cover. See

Formatter cage. See Formatter cage on page 92 .

●

Remove one screw (callout 1).

Figure 5-23

Remove the right cover (1 of 4)

Open the front cover.

ENWW External doors, covers, and panels 87

Use a flatblade screwdriver to release the two locking tabs (callout 2) on the front of the right cover, and the tab on the printer chassis (callout 3).

Figure 5-24

Remove the right cover (2 of 4)

NOTE

This photograph shows the front locking tabs on the inside of the right cover.

88 Chapter 5 Removal and replacement ENWW

Remove the power-switch arm.

Figure 5-25

Remove the right cover (3 of 4)

ENWW External doors, covers, and panels 89

Remove the cover by releasing the two rear locking tabs.

Figure 5-26

Remove the right cover (4 of 4)

Hint

When installing the right cover, make sure that the metal power-switch arm is engaged with the power switch.

90 Chapter 5 Removal and replacement ENWW

ENWW

Rear upper cover

Remove the following components:

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Before you install a replacement formatter, open the service menu (see Service menu on page 221 ) and record the following values:

Release the cover by removing 10 screws (callout 1).

Figure 5-27

Remove the rear upper cover

External doors, covers, and panels 91

Internal assemblies

Formatter cage

WARNING!

Do not replace the formatter and the DC controller at the same time. Install the replacement formatter and then turn the power on. After the printer initializes, turn the power off and install the replacement DC controller.

CAUTION

PCAs are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing PCAs. Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

●

Mono cycle count

●

Color cycle count

●

Refurbish cycle count

●

Serial number

●

Service ID

Push in on the two black locking levers.

92 Chapter 5 Removal and replacement ENWW

ENWW

Pull the formatter cage away from the printer to remove it.

Figure 5-28

Remove the formatter cage

Open the service menu (see Service menu on page 221

) and transfer the values from step 1 to the replacement formatter.

When you install a replacement formatter, you must calibrate the printer. See

Calibrating the printer on page 38 .

NOTE

After replacing the formatter cage, make sure that the control panel is functioning. If the printer fans and motors are operating correctly but the control panel is not, turn the power off, and then remove the formatter cage and reinstall it. You might have to repeat this step several times to seat the formatter correctly.

Internal assemblies 93

Electrostatic transfer belt (ETB)

NOTE

The ETB shown in this procedure is for the duplex model. The ETB for the simplex model looks different, but the procedure for removing it is the same as for the duplex model.

Open the front cover.

Push in the two blue latch buttons (callout 1) and pull the ETB out of the printer.

Figure 5-29

Remove the front ETB

94 Chapter 5 Removal and replacement ENWW

ENWW

Fuser

CAUTION

The fuser might be hot. Wait for the fuser to cool before you remove it.

Open the upper (top) cover (fuser door).

Squeeze the two blue fuser locking levers to release the fuser.

Rotate the fuser up and out of the printer.

Figure 5-30

Remove the fuser

Internal assemblies 95

Duplex fan

NOTE

The printer shown is the duplex model, and has a duplex fan mounted to the frontcover assembly. Simplex model printers do not have this part. If you are repairing a simplex model printer, ignore this procedure.

Open the front cover.

Remove the two screws (callout 1) that secure the fan to the front cover and one screw that secures the wire-harness cover (callout 2).

Figure 5-31

Remove the duplex fan (1 of 3)

96 Chapter 5 Removal and replacement ENWW

Use a small flatblade screwdriver to release the wire-harness-cover locking tab (callout 3).

Remove the harness cover.

Figure 5-32

Remove the duplex fan (2 of 3)

NOTE

When you reinstall the duplex-fan wire harness, make sure that the wire-harness is clipped correctly to the door.

ENWW Internal assemblies 97

Disconnect one connector (callout 4) and remove the fan.

Figure 5-33

Remove the duplex fan (3 of 3)

Hint

When you reinstall the duplex-fan wire-harness, make sure that the wire-harness is clipped correctly to the door.

98 Chapter 5 Removal and replacement ENWW

ENWW

Print-cartridge drive motors

NOTE

The HP Color LaserJet 3000 uses a different black-print-cartridge drive motor from the HP Color LaserJet 3600/3800 printer. You must use the correct black-print-cartridge drive motor for the HP Color LaserJet 3000. Make sure that you order the black-print-cartridge drive motor that is appropriate for the model. (The black-print-cartridge drive motor for the HP Color

LaserJet 3000 has one additional pin in the wire-harness connector.)

Remove the right cover. See

Right cover on page 87 .

To remove the motor, disconnect one connector (callout 1) and remove three screws (callout 2).

Repeat this procedure for the remaining print-cartridge motors.

Figure 5-34

Remove the print-cartridge motor

Internal assemblies 99

Duplex-reverse-drive assembly

NOTE

The printer shown is the duplex model, and contains a duplex-reverse-drive assembly. Simplex model printers do not have this part. If you are repairing simplex model printer, ignore the following procedure.

Remove the upper cover. See

Remove the duplex driver PCA. See Duplex-driver PCA on page 147 .

Turn the upper cover over and place it on a flat surface.

Release the tab on the delivery-roller retainer, and rotate the retainer up into the unlocked position and remove it.

Figure 5-35

Remove the duplex-reverse-drive assembly (1 of 5)

100 Chapter 5 Removal and replacement ENWW

Slide the delivery roller and retainer out of the upper cover.

NOTE

When you reinstall the roller, make sure that the locking tabs on the right roller collar are inserted into the slots in the assembly.

ENWW

Figure 5-36

Remove the duplex-reverse-drive assembly (2 of 5)

Remove two screws (callout 1), and then remove the delivery-guide assembly (callout 2).

Figure 5-37

Remove the duplex-reverse-drive assembly (3 of 5)

Internal assemblies 101

Remove two screws (callout 3).

Figure 5-38

Remove the duplex-reverse-drive assembly (4 of 5)

Rotate the duplex-reverse-drive assembly up and out of the upper cover.

Figure 5-39

Remove the duplex-reverse-drive assembly (5 of 5)

102 Chapter 5 Removal and replacement ENWW

ENWW

Duplex-feed-drive assembly

NOTE

The printer shown is the duplex model, and contains a duplex-feed drive assembly.

Simplex model printers do not have this part. If you are repairing a simplex model printer, ignore the following procedure.

Remove the following components:

●

Upper cover. See

●

Right cover. See

Disconnect one connector (callout 1) and remove three screws (callout 2).

Figure 5-40

Remove the duplex-feed-drive assembly (1 of 2)

Internal assemblies 103

Carefully lift and rotate the duplex-feed-drive assembly to remove it.

Figure 5-41

Remove the duplex-feed-drive assembly (2 of 2)

104 Chapter 5 Removal and replacement ENWW

ENWW

Fuser drive assembly

Remove the following components:

●

Upper cover. See

●

Right cover. See

Duplex-feed-drive assembly (duplex model only). See Duplex-feed-drive assembly on page 103 .

●

Disconnect one connector (callout 1) and release two cable clamps (callout 2).

Figure 5-42

Remove the fuser drive assembly (1 of 4)

Internal assemblies 105

Remove four screws (callout 3).

Figure 5-43

Remove the fuser drive assembly (2 of 4)

Disconnect one connector (callout 4; J213) on the driver PCA assembly and remove the wireharness from the guide (callout 5).

Figure 5-44

Remove the fuser drive assembly (3 of 4)

Hint

You might have to use needle-nose pliers to reattach the cable straps to the two cable clamps.

106 Chapter 5 Removal and replacement ENWW

Lift the fuser drive assembly off of the printer chassis.

Figure 5-45

Remove the fuser drive assembly (4 of 4)

ENWW Internal assemblies 107

Developing separation-drive assembly

Remove the following components:

●

Upper cover. See

●

Right cover. See

Right cover on page 87 .

●

Fuser. See

Fuser on page 95 .

Use a small flatblade screwdriver to release the wire-guide locking tab (callout 1), and then move the guide slightly towards the front of the printer.

Figure 5-46

Remove the developing separation-drive assembly (1 of 4)

108 Chapter 5 Removal and replacement ENWW

Remove three screws (callout 2) and the sheet-metal plate (callout 3).

Figure 5-47

Remove the developing separation-drive assembly (2 of 4)

Disconnect two connectors (callout 4; J403 and J405) on the driver PCA and remove the wireharnesses from the two retainers (callout 5).

ENWW

Figure 5-48

Remove the developing separation-drive assembly (3 of 4)

Hint

When you reinstall the developing separation-drive assembly, the upper solenoid wire-harness connects to J405 and the lower solenoid wire-harness connects to J403.

Internal assemblies 109

Remove three screws (callout 6) to release the developing separation-drive assembly.

Figure 5-49

Remove the developing separation-drive assembly (4 of 4)

NOTE

The upper drive gear (callout 7) behind the developing separation-drive assembly is not captive. Be careful not to lose the gear.

110 Chapter 5 Removal and replacement ENWW

ENWW

Pickup-and-feed assembly

Remove the following components:

●

Front cover. See

Front cover on page 75

●

Pickup-and-feed assembly on page 111 .

Disconnect one connector (callout 1) on the left side of the printer.

Hint

Remove the wire-harness from the guide on the pickup-and-feed assembly to make it easier to detach the connector.

Figure 5-50

Remove the pickup-and-feed assembly (1 of 8)

Internal assemblies 111

Remove one screw (callout 2), and then remove the gear cover.

Figure 5-51

Remove the pickup-and-feed assembly (2 of 8)

Remove two screws (callout 3), and then remove the two sheet-metal covers (callout 4).

CAUTION

Do not bend the locator tabs on the covers.

Figure 5-52

Remove the pickup-and-feed assembly (3 of 8)

112 Chapter 5 Removal and replacement ENWW

Release the locking tab (callout 5) on the pickup-and-feed driver PCA cover (callout 6), and then remove the cover.

CAUTION

Do not damage or bend the print-cartridge high-voltage springs (callout 7) when you remove the cover.

Hint

It might be easier to remove the cover if you squeeze the right end of the cover, and then lift it slightly up and to the right to release it.

Figure 5-53

Remove the pickup-and-feed assembly (4 of 8)

Disconnect five connectors (callout 8).

ENWW

Figure 5-54

Remove the pickup-and-feed assembly (5 of 8)

Internal assemblies 113

Remove two screws (callout 9) from the left side of the assembly.

Figure 5-55

Remove the pickup-and-feed assembly (6 of 8)

Remove two screws (callout 10) from the right side of the assembly.

Hint

When you reinstall the lower screw, you might need to rotate the cam so it does not block access to the screw-hole.

Figure 5-56

Remove the pickup-and-feed assembly (7 of 8)

114 Chapter 5 Removal and replacement ENWW

Lift the pickup-and-feed assembly out of the printer.

Figure 5-57

Remove the pickup-and-feed assembly (8 of 8)

Hint

Slightly flex the chassis when you reinstall the pickup-and-feed assembly. Make sure that the assembly is flush with the chassis after it is installed.

ENWW Internal assemblies 115

Pickup-drive assembly

Remove the following components:

●

Front cover. See

Front cover on page 75 .

●

Right cover. See

Right cover on page 87 .

●

Pickup-and-feed assembly. See

116 Chapter 5 Removal and replacement ENWW

Release the locking tab (callout 1) on the cassette guide rail to the right, and slide the rail forward to remove it.

Figure 5-58

Remove the pickup-drive assembly (1 of 13)

NOTE

This photograph shows the locking tab and retainers on the guide rail.

ENWW Internal assemblies 117

Remove one screw (callout 2) and remove the front-cover hinge (callout 3).

Figure 5-59

Remove the pickup-drive assembly (2 of 13)

Rotate the retainer arm (callout 4) up until the tab on the pivot pin (callout 5) is aligned with the slot in the retainer arm, and then slide the retainer off of the pivot pin.

Figure 5-60

Remove the pickup-drive assembly (3 of 13)

118 Chapter 5 Removal and replacement ENWW

ENWW

Remove all of the wire-harnesses from the guide (callout 6).

Figure 5-61

Remove the pickup-drive assembly (4 of 13)

Disconnect three connectors (callout 7).

Figure 5-62

Remove the pickup-drive assembly (5 of 13)

Internal assemblies 119

Remove one screw (callout 8), and then lift up on the locking tab (callout 9) to release it.

Remove the guide (callout 10).

Figure 5-63

Remove the pickup-drive assembly (6 of 13)

Hint

When you reinstall the guide, make sure that the rear locking tab is seated in the sheet-metal chassis.

120 Chapter 5 Removal and replacement ENWW

Release the retainer tabs on the ETB connector link arm (callout 11) and slide the link arm off of the pivot pin.

Figure 5-64

Remove the pickup-drive assembly (7 of 13)

Rotate the link arm until the tab on the pivot pin (callout 12) is aligned with the slot in the link arm. Remove the link arm.

Hint

The link arm causes the print-cartridge-shutter doors to open when the front cover is closed. If the shutter doors are not operating correctly, make sure that the link arm is correctly installed.

ENWW

Figure 5-65

Remove the pickup-drive assembly (8 of 13)

Internal assemblies 121

10.

Remove two screws (callout 13), and then remove the ETB connector bracket (callout 14).

Figure 5-66

Remove the pickup-drive assembly (9 of 13)

11.

Remove one screw (callout 15), and then remove the sheet-metal support bracket (callout 16).

Figure 5-67

Remove the pickup-drive assembly (10 of 13)

122 Chapter 5 Removal and replacement ENWW

12.

Remove four screws (callout 17).

Figure 5-68

Remove the pickup-drive assembly (11 of 13)

13.

Carefully turn the printer onto its right side. Gently pry the sheet-metal bottom plate off of its locator pins (callout 18) and away from the pickup-drive assembly (callout 19).

NOTE

The plastic printer foot can be dislodged when the bottom plate is separated from the chassis. Be careful to not lose the printer foot.

ENWW

Figure 5-69

Remove the pickup-drive assembly (12 of 13)

Internal assemblies 123

14.

Remove two screws (callout 20) to release the pickup-drive assembly.

NOTE Figure 5-70 Remove the pickup-drive assembly (13 of 13) on page 124

shows the pickup drive assembly from the tray 2 cassette side.

Figure 5-70

Remove the pickup-drive assembly (13 of 13)

CAUTION

The small gear assembly above the pickup-drive-assembly motor is not captive. Do not lose the gears when you remove the drive assembly.

124 Chapter 5 Removal and replacement ENWW

ENWW

Laser/scanner assembly

NOTE

Always perform a full calibration procedure when you replace the laser/scanner assembly.

Remove the following components:

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Rear upper cover. See Rear upper cover on page 91 .

●

Remove four screws (callout 1) and remove the sheet-metal shield (callout 2).

NOTE

Only three screws secure the sheet-metal shield, but removing the fourth screw is necessary for tasks later in this procedure.

Figure 5-71

Remove the laser/scanner assembly (1 of 6)

Internal assemblies 125

Disconnect all of the wire-harness connectors and flat flexible cables (FFCs) on the DC controller PCA (eight wire-harness connectors and eight FFCs).

CAUTION

Do not bend or fold the FFCs during removal or installation.

NOTE

Remove the wire-harnesses from all of the retainers near the DC controller.

Figure 5-72

Remove the laser/scanner assembly (2 of 6)

Remove 10 screws (callout 3). Push up on the sheet-metal shield to release it from the printer chassis, and remove it.

Figure 5-73

Remove the laser/scanner assembly (3 of 6)

126 Chapter 5 Removal and replacement ENWW

Remove the laser/scanner wire-harness from the guide (callout 4) and the retainer (callout 5).

Figure 5-74

Remove the laser/scanner assembly (4 of 6)

Disconnect two FFCs (callout 6), and then remove five screws (callout 7). Remove the laser/ scanner.

CAUTION

Do not bend or fold the FFCs during removal or installation.

ENWW

Figure 5-75

Remove the laser/scanner assembly (5 of 6)

Hint

When you reinstall the laser/scanner, the longest FFC connects to the bottom connector, and the short FFC connects to the top connector on the laser/scanner.

Internal assemblies 127

Disconnect two wire-harnesses (callout 8).

CAUTION

To prevent ESD damage, do not touch the laser/scanner PCAs (callout 9) or the laser/scanner lenses (callout 10).

Figure 5-76

Remove the laser/scanner assembly (6 of 6)

128 Chapter 5 Removal and replacement ENWW

ENWW

Main fan

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Rear lower cover. See

●

Rear upper cover. See Rear upper cover on page 91 .

●

●

High-voltage power supply. See

High-voltage power supply on page 137

Disconnect one connector (callout 1; J1008) on the DC controller.

Figure 5-77

Remove the main fan (1 of 2)

Internal assemblies 129

Remove one screw (callout 2) to release the fan.

Figure 5-78

Remove the main fan (2 of 2)

130 Chapter 5 Removal and replacement ENWW

Printed circuit assemblies (PCAs)

NOTE

For information about removing the 500-sheet feeder PCA, see

500-sheet feeder driver PCA on page 163 in the 500-sheet feeder section of this chapter.

Low-voltage power-supply PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Rear upper cover. See Rear upper cover on page 91 .

●

ENWW Printed circuit assemblies (PCAs) 131

Disconnect four wire-harness (callout 1; J1004, J1005, J1002 and J1006) on the DC controller

PCA and remove the wire-harnesses from the retainer.

Figure 5-79

Remove the low-voltage power-supply PCA (1 of 6)

Remove four screws (callout 2), and then remove the sheet-metal shield (callout 3).

NOTE

It might not appear that you need to remove the screw securing the high-voltage power supply to the chassis, but it must be removed to feed the low-voltage power supply wire-harnesses out of the printer later in this procedure.

Figure 5-80

Remove the low-voltage power-supply PCA (2 of 6)

132 Chapter 5 Removal and replacement ENWW

Remove one screw (callout 4).

Figure 5-81

Remove the low-voltage power-supply PCA (3 of 6)

Disconnect one connector (callout 5), and remove five screws (callout 6).

NOTE

Two of the screws have washers attached to them. Make sure that these screws are reinstalled in the same place that they are removed from.

ENWW

Figure 5-82

Remove the low-voltage power-supply PCA (4 of 6)

Printed circuit assemblies (PCAs) 133

Use needle-nose pliers to gently squeeze the retainer tabs on the PCA standoff, and carefully pull up on the PCA to release it.

Figure 5-83

Remove the low-voltage power-supply PCA (5 of 6)

Lift the low-voltage power-supply PCA off of the printer chassis.

Figure 5-84

Remove the low-voltage power-supply PCA (6 of 6)

134 Chapter 5 Removal and replacement ENWW

DC controller PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Formatter cage. See Formatter cage on page 92 .

●

Fuser. See

●

Upper cover. See

●

Rear lower cover. See

●

Rear upper cover. See Rear upper cover on page 91 .

●

Disconnect all of the wire-harness connectors and FFCs on the DC controller PCA (eight wireharness connectors and eight FFCs).

CAUTION

Do not bend or fold the FFCs during removal or installation.

ENWW

Figure 5-85

Remove the DC controller PCA (1 of 3)

Printed circuit assemblies (PCAs) 135

Release four locking tabs (callout 1), and then remove the engine-test print switch (callout 2).

Figure 5-86

Remove the DC controller PCA (2 of 3)

Remove four screws (callout 3) to release the DC controller PCA.

Figure 5-87

Remove the DC controller PCA (3 of 3)

136 Chapter 5 Removal and replacement ENWW

High-voltage power supply

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Rear lower cover. See

●

Rear upper cover. See Rear upper cover on page 91 .

●

Disconnect two FFCs (callout 1, J1009, and J1019) on the DC controller.

CAUTION

Do not bend or fold the FFCs during removal or installation.

ENWW

Figure 5-88

Remove the high-voltage power supply (1 of 3)

Printed circuit assemblies (PCAs) 137

Remove four screws (callout 2), and then disconnect two connectors (callout 3).

Figure 5-89

Remove the high-voltage power supply (2 of 3)

Release seven locking tabs (callout 4), and then remove the high-voltage power supply.

Figure 5-90

Remove the high-voltage power supply (3 of 3)

138 Chapter 5 Removal and replacement ENWW

Memory-controller PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Rear upper cover. See Rear upper cover on page 91 .

●

Remove one FFC (callout 1) from the cable guide (callout 2).

CAUTION

Do not bend or fold the FFCs during removal or installation.

ENWW

Figure 5-91

Remove the memory-controller PCA (1 of 2)

Printed circuit assemblies (PCAs) 139

Disconnect four connectors (callout 3), and then remove three screws (callout 4) to release the memory-controller PCA.

Figure 5-92

Remove the memory-controller PCA (2 of 2)

140 Chapter 5 Removal and replacement ENWW

Driver PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Right cover. See

Disconnect all of the connectors and FFCs on the driver PCA.

CAUTION

Do not bend or fold the FFCs during removal or installation.

ENWW

Figure 5-93

Remove the driver PCA (1 of 2)

Printed circuit assemblies (PCAs) 141

Remove two screws (callout 1) to release the driver PCA.

Figure 5-94

Remove the driver PCA (2 of 2)

142 Chapter 5 Removal and replacement ENWW

ENWW

Control panel

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Upper cover. See

●

Release the guide locking tab (callout 1) and disconnect one connector (callout 2).

Figure 5-95

Remove the control panel (1 of 2)

Printed circuit assemblies (PCAs) 143

Remove two screws (callout 3) to release the control panel.

Figure 5-96

Remove the control panel (2 of 2)

144 Chapter 5 Removal and replacement ENWW

ENWW

Pickup-and-feed driver PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Open the front cover.

Release the locking tab (callout 1) on the pickup-and-feed driver PCA cover (callout 2), and then remove the cover.

CAUTION

Do not damage or bend the print-cartridge high-voltage springs (callout 3) when you remove the cover.

Figure 5-97

Remove the pickup-and-feed driver PCA (1 of 3)

Printed circuit assemblies (PCAs) 145

Disconnect one FFC (callout 4; J014) on the DC controller.

Figure 5-98

Remove the pickup-and-feed driver PCA (2 of 3)

Disconnect six connectors (callout 4), and remove one screw (callout 5) to release the pickupand-feed driver PCA.

NOTE

The HP Color LaserJet 3000 will not have the two white media-sensor connectors.

Figure 5-99

Remove the pickup-and-feed driver PCA (3 of 3)

146 Chapter 5 Removal and replacement ENWW

ENWW

Duplex-driver PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Fuser. See

●

Remove the upper cover. See

Media sensor (500sheet feeder) on page 165 in this chapter.

Disconnect six connectors (callout 1).

Figure 5-100

Remove the duplex-driver PCA (1 of 3)

Printed circuit assemblies (PCAs) 147

Remove one screw (callout 2).

Figure 5-101

Remove the duplex-driver PCA (2 of 3)

Lift the duplex-driver PCA out of the upper cover.

Figure 5-102

Remove the duplex-driver PCA (3 of 3)

148 Chapter 5 Removal and replacement ENWW

Sensors

NOTE

For information about removing the 500-sheet media sensor, see

Cassette media sensor (HP LaserJet 3600/3800)

NOTE

Always perform a full calibration procedure when you replace the cassette media sensor.

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Open the front cover and remove the ETB. See

Electrostatic transfer belt (ETB) on page 94 .

Release the locking tab (callout 1) on the pickup-and-feed driver PCA cover (callout 2), and then remove the cover.

CAUTION

Do not damage or bend the print-cartridge high-voltage springs (callout 3) when you remove the cover.

Figure 5-103

Remove the cassette media sensor (1 of 2)

ENWW Sensors 149

Disconnect one connector (callout 4) and remove one screw (callout 5). Lift the cassette media sensor (callout 6) out of the printer.

Figure 5-104

Remove the cassette media sensor (2 of 2)

150 Chapter 5 Removal and replacement ENWW

ENWW

Temperature sensor

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Rear upper cover. See Rear upper cover on page 91 .

●

Disconnect one connector (callout 1; J1018) and release the locking tab (callout 2). Remove the temperature sensor (callout 3).

Figure 5-105

Remove the temperature sensor

Sensors 151

Paper and registration sensor covers

Open the front cover and remove the ETB. See

Electrostatic transfer belt (ETB) on page 94 .

Remove two screws (callout 1) and the paper and registration sensor covers (callout 2).

CAUTION

Do not bend the locator tabs on the covers.

Figure 5-106

Remove the paper and registration sensor covers

152 Chapter 5 Removal and replacement ENWW

ENWW

Cartridge-sensor PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the following components:

●

Upper cover. See

●

Rear lower cover. See

●

●

Right cover. See

Rear upper cover. See Rear upper cover on page 91 .

●

Remove four screws (callout 1) and remove the sheet-metal shield (callout 2).

Figure 5-107

Remove the cartridge-sensor PCA (1 of 4)

Sensors 153

Disconnect all of the wire-harness connectors and flat flexible cables (FFCs) on the DC controller PCA (eight wire-harness connectors and eight FFCs).

CAUTION

Do not bend or fold the FFCs during removal or installation.

NOTE

Remove the wire-harnesses from all of the retainers near the DC controller.

Figure 5-108

Remove the cartridge-sensor PCA (2 of 4)

Remove 10 screws (callout 3). Push up on the sheet-metal shield to release it from the printer chassis, and remove it.

Figure 5-109

Remove the cartridge-sensor PCA (3 of 4)

154 Chapter 5 Removal and replacement ENWW

ENWW

Disconnect four connectors (callout 4) and remove three screws (callout 5). Remove the cartridge-sensor PCA from the printer.

Figure 5-110

Remove the cartridge-sensor PCA (4 of 4)

Sensors 155

500-sheet feeder

500-sheet feeder right cover

Remove one screw (callout 1).

Figure 5-111

Remove the 500-sheet feeder right cover (1 of 3)

Hint

Before proceeding, look at the following figure and note the location of the locking tabs on the right cover.

156 Chapter 5 Removal and replacement ENWW

Carefully pry loose the two locking tabs along the top of the cover.

Figure 5-112

Remove the 500-sheet feeder right cover (2 of 3)

Rotate the top of the cover away from the feeder to release three locking tabs along the bottom of the cover.

ENWW

Figure 5-113

Remove the 500-sheet feeder right cover (3 of 3)

500-sheet feeder 157

500-sheet feeder left cover

Remove one screw (callout 1).

Figure 5-114

Remove the 500-sheet feeder left cover (1 of 5)

Hint

Before proceeding, look at the following figure and note the location of the locking tabs on the left cover.

158 Chapter 5 Removal and replacement ENWW

Carefully pry loose the three locking tabs along the top of the cover.

Figure 5-115

Remove the 500-sheet feeder left cover (2 of 5)

Use a flatblade screwdriver to release the locking tab at the front of the cover.

ENWW

Figure 5-116

Remove the 500-sheet feeder left cover (3 of 5)

500-sheet feeder 159

Use a flatblade screwdriver to release the locking tab at the rear of the cover.

Figure 5-117

Remove the 500-sheet feeder left cover (4 of 5)

Rotate the top of the cover away from the feeder to release two locking tabs along the bottom of the cover.

Figure 5-118

Remove the 500-sheet feeder left cover (5 of 5)

160 Chapter 5 Removal and replacement ENWW

ENWW

500-sheet feeder rear cover

Remove the following components:

●

500-sheet feeder right cover. See

500-sheet feeder right cover on page 156 .

●

500-sheet feeder left cover. See

500-sheet feeder left cover on page 158

Release the two locking tabs along the side of the cover.

Figure 5-119

Remove the 500-sheet feeder rear cover (1 of 3)

Hint

Before proceeding, look at the following figure and note the location of the locking tabs on the rear cover.

500-sheet feeder 161

Carefully pry loose the three locking tabs along the top of the cover.

Figure 5-120

Remove the 500-sheet feeder rear cover (2 of 3)

Rotate the cover up and away from the feeder chassis to remove it.

Figure 5-121

Remove the 500-sheet feeder rear cover (3 of 3)

162 Chapter 5 Removal and replacement ENWW

ENWW

500-sheet feeder driver PCA

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the 500-sheet feeder right cover. See

500-sheet feeder right cover on page 156

Disconnect four connectors (callout 1)

Figure 5-122

Remove the 500-sheet-feeder driver PCA (1 of 2)

500-sheet feeder 163

Release the 500-sheet-feeder PCA by removing two screws (callout 2).

Figure 5-123

Remove the 500-sheet-feeder driver PCA (2 of 2)

164 Chapter 5 Removal and replacement ENWW

ENWW

Media sensor (500-sheet feeder)

CAUTION

Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the printer.

Remove the 500-sheet feeder right cover. See

500-sheet feeder right cover on page 156

Disconnect one connector (callout 1; J4003).

Figure 5-124

Remove the media sensor (500-sheet feeder) (1 of 4)

500-sheet feeder 165

Use a small flatblade screwdriver to release the top cover on the 500–sheet feeder pickup-andfeed assembly, and then remove the cover.

CAUTION

Be careful not to lose the grounding springs that are under this cover.

Figure 5-125

Remove the media sensor (500-sheet feeder) (2 of 4)

Remove the media sensor torsion spring (callout 2).

Figure 5-126

Remove the media sensor (500-sheet feeder) (3 of 4)

166 Chapter 5 Removal and replacement ENWW

Raise the media sensor, and then slide it off of the hinges to remove it.

Figure 5-127

Remove the media sensor (500-sheet feeder) (4 of 4)

ENWW 500-sheet feeder 167

168 Chapter 5 Removal and replacement ENWW

6 Troubleshooting

To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic

theory of operation are contained in Theory of operation on page 47 . Do not perform any of these

troubleshooting processes unless you understand the function of each printer component.

●

Troubleshooting process

●

Control-panel messages

●

Jams

●

Image defects

●

Repetitive-defects troubleshooting

●

Interface troubleshooting

●

●

●

●

●

●

ENWW 169

Troubleshooting process

When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts you to the situation. This chapter also contains information to help diagnose and solve problems.

●

Use the pre-troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem.

●

Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction.

Before beginning any troubleshooting procedure, check the following issues:

●

Are supply items within their rated life?

●

Does the configuration page reveal any configuration errors?

NOTE

The customer is responsible for checking supplies and for using supplies that are in good condition.

Pre-troubleshooting checklist

The following table includes basic questions to ask the customer to quickly help define the problem(s).

General topic

Environment

Media

Input trays

Print cartridges

Transfer unit and fuser

Covers

Questions

●

Is the printer installed on a solid, level surface (+/- 1°)?

●

Is the power-supply voltage within ± 10 volts of the specified power source?

●

Is the power-supply plug inserted in the printer and the outlet?

●

Is the operating environment within the specified parameters that are listed in chapter 1?

●

Is the printer exposed to ammonia gas, such as that produced by diazo copiers or office cleaning materials?

●

Is the printer exposed to direct sunlight?

●

Does the customer use only supported media?

●

Is the media in good condition (no curls, folds, or distortion)?

●

Is the media stored correctly and within environmental limits?

●

Is the amount of media in the tray within specifications?

●

Is the media correctly placed in the tray?

●

Are the paper guides aligned with the stack?

●

Is the cassette installed in the printer correctly?

●

Is each print cartridge installed correctly?

●

Are the transfer unit and fuser installed correctly?

●

Is the front cover closed?

170 Chapter 6 Troubleshooting ENWW

General topic

Condensation

Miscellaneous

Questions

●

Does condensation occur following a temperature change (particularly in winter following cold storage)? If so, wipe affected parts dry or leave the printer on for 10 to 20 minutes.

●

Was a print cartridge opened soon after being moved from a cold to a warm room? If so, allow the print cartridge to sit at room temperature for 1 to 2 hours.

●

Check for and remove any non-HP components (print cartridges, memory modules, and EIO cards) from the printer.

●

If the hardware or software configuration has not changed or the problem is not associated with any specific software, contact the Customer Care Center

(see chapter 1).

●

Remove the printer from the network and ensure that the failure is associated with the printer before beginning troubleshooting.

●

For any print-quality issues, calibrate the printer.

ENWW Troubleshooting process 171

Troubleshooting flowchart

This flowchart highlights the general processes that you can follow to isolate and solve printer hardware problems quickly.

Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to the next major step. A “no” answer indicates that additional testing is needed. Proceed to the appropriate section in this chapter, and follow the instructions there. After completing the instructions, proceed to the next major step in this troubleshooting flowchart.

Table 6-1

Troubleshooting flowchart

Power on

Control-panel messages

Event log

Information pages

Image quality

Interface

Is the printer on and does a readable message appear?

Yes

Does the message Ready appear on the control-panel display?

Yes

Open the DIAGNOSTICS menu and print an event log to see the history of errors with this printer.

Does the event log print?

Yes

Follow the power-on troubleshooting checks.

After the control-panel display is functional, go to step 2.

If an error message appears, see Control-panel messages on page 174

After the errors have been corrected, go to step 3.

If the event log does not print, see

Control-panel messages on page 174

If the paper jams inside the printer, see Jams on page 193

If error messages appear on the control-panel display when you try to print an event log, see

Control-panel messages on page 174

After successfully printing and evaluating the event log, go to step 4.

If accessories that are installed are not listed on the configuration page, remove the accessory and reinstall it.

After evaluating the configuration pages, go to step 5.

Open the INFORMATION menu and print the configuration pages to verify that all of the accessories are installed.

Are all of the accessories installed?

Yes

Does the print quality meet the customer's requirements?

Can the customer print successfully from the host computer?

Yes. This is the end of the troubleshooting process.

Compare the images with the sample defects in the image-defect tables.

After the print quality is acceptable, go to step 6.

Verify that all I/O cables are connected correctly and that a valid

IP address is listed on the Jetdirect configuration page.

When the customer can print from the host computer, the troubleshooting process ends.

172 Chapter 6 Troubleshooting ENWW

Power-on checks

When you turn on the printer, if it does not make any sound or if the control-panel display is blank, check the following items:

Verify that the printer is plugged directly into an active electrical outlet that has the correct voltage and not plugged into a surge protector or power strip.

Verify that the on/off switch is in the on position.

Make sure that the fan is running, which indicates that the system is operational.

Verify that the firmware DIMM and the formatter are seated and operating correctly.

Remove any HP Jetdirect or other devices, then try to turn the printer on again.

Make sure that the control-panel display is connected.

Check the two fuses on the power supply.

If necessary, replace the power supply.

If necessary, replace the DC controller.

ENWW Troubleshooting process 173

Control-panel messages

Control-panel message

10.32.00 UNAUTHORIZED SUPPLY

Unauthorized supply in use

alternates with

For help press

10.92.YY CARTRIDGES NOT ENGAGED

10.94.YY REMOVE SHIPPING LOCKS

FROM ALL CARTRIDGES

10.XX.YY SUPPLY MEMORY ERROR

For help press

11.XX INTERNAL CLOCK ERROR

Description

A new, non-HP supply has been installed.

This message appears until an HP supply is installed or you press .

Recommended action

If you believe that you purchased an

HP supply, go to www.hp.com/go/ anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

The print cartridges are not engaged correctly.

YY Description:

00 Black

01 Cyan

02 Magenta

03 Yellow

At least one print cartridge has a shipping lock attached.

The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.

XX Description:

00 e-label memory error

YY Description:

00 Black

01 Cyan

02 Magenta

03 Yellow

The printer's internal clock is not working correctly. Printing can continue, but you are

To continue printing, press . The first pending print job will be cancelled.

●

Open and then close the front door.

●

If the message persists, make sure all the print cartridges are seated correctly.

●

Clean the contacts on the memorycontroller PCA.

●

Make sure that connectors J302,

J303, J304, and J305 on the memorycontroller PCA are seated correctly.

Also make sure that connector J1020 on the DC controller is seated correctly.

●

Replace the memory-controller PCA if it is damaged.

●

Check the gears on the print-cartridge drive motors. Replace defective motors.

●

Replace the DC controller.

Remove all the print cartridges and check for orange shipping locks at each end of each cartridge. Remove any that remain.

Reinstall the print cartridges.

Open the front door.

Remove the print cartridges, and then reinstall them.

Close the front door.

Turn the printer off and then on.

Clean the memory controller PCB contacts to the memory tag if they are dirty.

Replace the memory controller PCB if necessary.

Replace the DC controller PCB if necessary.

Set the correct date and time.

174 Chapter 6 Troubleshooting ENWW

Control-panel message

alternates with

To continue press

13.XX.YY DUPLEX JAM INSIDE FRONT

DOOR

alternates with

For help press

13.XX.YY DUPLEX PATH JAM FRONT

DOOR

alternates with

For help press

13.XX.YY FUSER JAM INSIDE TOP

COVER

alternates with

For help press

13.XX.YY JAM IN TRAY 1

alternates with

Clear jam then press

13.XX.YY JAM IN TRAY X

Description

prompted to set the date and time each time you turn the printer on.

XX Description:

01 Dead clock battery

02 Dead real-time clock

A jam has occurred inside the front door.

A jam has occurred in the duplex output area inside the front door.

A jam has occurred in the fuser.

A page is jammed in the multipurpose tray.

Recommended action

Open the front door and clear the jam.

Open the top cover and clear the jam.

CAUTION

The fuser is hot. Wait

10 minutes for it to cool.

Clear the jam, and then press .

A page is jammed in tray 2.

A page is jammed in the multipurpose tray or tray 3.

Remove tray 2, clear the jam, and then reinstall tray 2.

Clear the jam, and then press .

13.XX.YY JAM IN TRAY X

alternates with

Clear jam then press

13.XX.YY JAM INSIDE FRONT DOOR

alternates with

For help press

13.XX.YY JAM INSIDE TOP COVER

alternates with

For help press

A jam has occurred inside the front door.

A page is jammed underneath the front cover.

Press for help.

Open the front door and remove any jammed media.

ENWW Control-panel messages 175

Control-panel message

20 INSUFFICIENT MEMORY

Description

The printer has received more data from the computer than fits in available memory.

Recommended action

Press to continue printing.

alternates with

NOTE

Data will be lost.

For help press

To continue press

Reduce the complexity of the print job to avoid this error.

Adding memory to the printer might accommodate printing of more complex pages.

22 EIO X BUFFER OVERFLOW

alternates with

For the HP Color LaserJet 3000 and 3800

Series printers with an EIO device only

The printer EIO card in slot X has overflowed its I/O buffer during a busy state.

Press to continue printing.

NOTE

Data will be lost.

To continue press

22 EMBEDDED I/O BUFFER OVERFLOW

For the HP Color LaserJet 3000 and 3800

Series printers only

Press to continue printing.

NOTE

Data will be lost.

22 PARALLEL I/O BUFFER OVERFLOW

alternates with

The embedded HP Jetdirect print server buffer has overflowed during a busy state.

For the HP Color LaserJet 3000 and 3800

Series printers only

Press to continue printing.

NOTE

Data will be lost.

The printer parallel buffer has overflowed during a busy state.

To continue press

22 SERIAL I/O BUFFER OVERFLOW

For the HP Color LaserJet 3000 and 3800

Series printers with an EIO device only

Press to continue printing.

alternates with

NOTE

Data will be lost.

The printer serial buffer has overflowed during a busy state.

To continue press

22 USB I/O BUFFER OVERFLOW

The printer USB buffer has overflowed during a busy state.

Press to continue printing.

alternates with

NOTE

Data will be lost.

To continue press

40 BAD SERIAL TRANSMISSION

For the HP Color LaserJet 3000 and 3800

Series printers only

Press to continue printing.

alternates with

NOTE

Data will be lost.

To continue press

A serial data error (parity, framing, or line overrun) occurred while the printer was receiving data.

40 EIO X BAD TRANSMISSION

For the HP Color LaserJet 3000 and 3800

Series printers with an EIO device only

Press to continue printing.

alternates with

NOTE

Data will be lost.

The connection with the card in the EIO slot has broken.

To continue press

40 EMBEDDED I/O BAD TRANSMISSION

alternates with

The connection with the HP Jetdirect embedded print server has broken.

Press to continue printing.

To continue press

176 Chapter 6 Troubleshooting ENWW

Control-panel message

41.3 UNEXPECTED SIZE IN TRAY X

alternates with

LOAD TRAY X <TYPE> <SIZE>

41.5 UNEXPECTED TYPE IN TRAY X

alternates with

LOAD TRAY X <TYPE> <SIZE>

41.X ERROR

alternates with

To continue press

49.XXXXX ERROR

alternates with

To continue turn off then on

Description

Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

The printer senses a different media type from what is configured in the tray.

A printer error has occurred.

X Description:

2 Beam-detected misprint error

A critical firmware error has occurred.

Recommended action

Press to print from a different tray.

To print from the current tray, load the tray with the size and type indicated.

Ensure that all trays are configured correctly before printing again.

Press to print from a different tray.

To print from the current tray, load the tray with the size and type indicated.

Ensure that all trays are configured correctly before printing again.

Press to continue or press for more information.

If the message persists after exiting the help, turn the printer off and then on.

Turn the printer off and then on.

Try printing a job from a different program. If the job prints, try printing a different file from the original program.

If the message appears only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, disconnect all of the printer cables that connect to the network or the computer.

Turn the printer off.

Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1).

Remove the printer EIO card.

Turn the printer on.

If the error does not persist, install each DIMM and EIO device one at a time. Turn the printer off and then on again after installing each device.

Replace DIMMs and EIO devices as necessary.

10.

Reconnect all of the printer cables.

11.

If the error persists, replace the firmware DIMM.

12.

Replace the formatter and calibrate the printer.

ENWW Control-panel messages 177

Control-panel message

50.X FUSER ERROR

For help press

51.XY ERROR

alternates with

To continue turn off then on

53.10.01 ERROR UNSUPPORTED RAM

53.XY.ZZ

alternates with

CHECK RAM DIMM SLOT

54.XX ERROR

55.XX.YY DC CONTROLLER ERROR

alternates with

Description

A fuser error has occurred.

Recommended action

X Description:

1 Low fuser temperature

WARNING!

The fuser is hot.

Turn the printer off an allow it to cool for approximately 10 minutes before removing the fuser.

2 Fuser-warmup service 1.

Verify the fuser is installed correctly and fully seated.

3 High fuser temperature

Turn off the printer.

4 Faulty fuser

7 Fuser pressure release mechanism failure

Turn on the printer.

8 Low fuser temperature (subthermistor)

9 High fuser temperature (subthermistor)

A printer error has occurred.

X Description:

2 laser

Y Description:

0 Black

1 Cyan

2 Yellow

3 Magenta

Press to continue.

If the message persists, turn the printer off and then on.

Reseat DC controller connectors

J1022, J1026, and J1027. Reseat laser/scanner unit connectors J101A,

J101B, J5001A, J5001B, and J5020.

Replace the laser/scanner unit as necessary.

Replace the DC controller PCB as necessary.

Install a supported DIMM.

For the HP Color LaserJet 3000 and 3800

Series printers only

The memory DIMM is not a supported

DIMM.

For the HP Color LaserJet 3600 Series printer only

A printer error has occurred.

An error has occurred with one of the tonerlevel sensors.

XX Description:

15 Yellow

Turn the printer off and then on.

If the message persists, replace the

DIMM.

Replace the formatter.

Make sure that connector J1020 on the DC controller is seated correctly.

Replace the memory-controller PCA.

Replace the DC controller.

16 Magenta

17 Cyan

18 Black

A communication error between the DC controller and the formatter has occurred.

Turn the printer off.

Reconnect the connector between the

DC controller and the formatter.

Replace the DC controller.

178 Chapter 6 Troubleshooting ENWW

Control-panel message

To continue turn off then on

57.XX PRINTER ERROR

alternates with

To continue turn off then on

59.30 ERROR

59.40 ERROR

59.50 ERROR

59.60 ERROR

59.51 ERROR

59.61 ERROR

59.52 ERROR

59.62 ERROR

Description Recommended action

A printer fan error has occurred.

XX Description:

04 Main fan

06 Duplex fan

An error occurred with the fuser motor during startup or rotation.

An error occurred with the black printcartridge drive motor during startup or rotation.

An error occurred with the cyan printcartridge drive motor during startup or rotation.

An error occurred with the magenta printcartridge drive motor during startup or rotation.

57.04 Error:

Check that connector J1008 on the

DC controller is seated correctly.

Replace the fan.

Replace the DC controller.

57.06 Error:

Check that connectors J802, J832, and J850 on the duplex-driver PCA are seated correctly.

Replace the fan.

Replace the DC controller.

Check that connectors J5008 on the fuser motor and J213 on the driver

PCA are seated correctly.

Replace the fuser.

Replace the DC controller.

Check that connectors J5006 on the black print-cartridge drive motor and

J203 on the DC controller are seated correctly.

Replace the black print-cartridge drive motor.

Replace the DC controller.

Check that connectors J5004 on the cyan print-cartridge drive motor and

J207 on the DC controller are seated correctly.

Replace the cyan print-cartridge drive motor.

Replace the DC controller.

Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the DC controller are seated correctly.

Replace the magenta print-cartridge drive motor.

Replace the DC controller.

ENWW Control-panel messages 179

Control-panel message

59.53 ERROR

59.63 ERROR

59.90 ERROR

59.A0 ERROR

59.C0 ERROR

59.F0 ERROR

62 NO SYSTEM

64 ERROR

180 Chapter 6 Troubleshooting

Description

An error occurred with the yellow printcartridge drive motor during startup or rotation.

An error occurred with the ETB motor during startup or rotation.

An error occurred with the developing separation-drive assembly.

The transfer rollers in the ETB are not engaged.

No system was found.

For the HP Color LaserJet 3600 Series printers only

Recommended action

Check that connectors J5005 on the yellow print-cartridge drive motor and

J208 on the DC controller are seated correctly.

Replace the yellow print-cartridge drive motor.

Replace the DC controller.

Check that connectors J5002 on the

ETB motor and J206 on the DC controller are seated correctly.

Replace the ETB.

Replace the DC controller.

Check that the following connectors on the driver PCA are seated correctly: J403, J405, J213.

Check that connector J1020 on the

DC controller is seated correctly.

Check that connector J5008 on the fuser motor is seated correctly.

Replace the developing separationdrive assembly.

Replace the memory-controller PCA.

Replace the fuser.

Check that the following connectors on the driver PCA are seated correctly:

J5002 on the ETB motor

J5011 on the transfer-roller separation solenoid

J206 on the driver PCA

J1019 on the DC controller

Replace the ETB.

Replace the high-voltage power supply PCA.

Turn the printer off and then on.

Reseat the firmware DIMM. Make sure that it is in slot 1 (the bottom slot).

Download new firmware.

Replace the firmware DIMM.

Turn the printer off and then on.

Perform a cold reset.

ENWW

Control-panel message

For help press alternates with

To continue turn off then on

68.X PERMANENT STORAGE FULL

alternates with

To continue press

68.X PERMANENT STORAGE WRITE FAIL

alternates with

To continue press

68.X STORAGE ERROR SETTINGS

CHANGED

alternates with

To continue press

79.XXXX ERROR

alternates with

To continue turn off then on

Description

A scan buffer error has occurred.

A nonvolatile storage device is full. Press

to clear the message. Printing can continue, but unexpected behavior could result.

X Description:

0 Onboard NVRAM

1 Removable disk (flash or hard)

A nonvolatile storage device is full. Press

to clear the message. Printing can continue, but unexpected behavior could result.

X Description:

0 Onboard NVRAM

1 Removable disk

One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to the factory default. Press to clear the message.

Printing can continue, but unexpected behavior could result.

For the HP Color LaserJet 3000 and 3800

Series printers only

A critical hardware error has occurred.

8X.YYYY EIO ERROR

For the HP Color LaserJet 3000 and 3800

Series printers only

The EIO accessory card has encountered a critical error.

8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error.

<Date> <Time>

To change press

The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.

To skip, press STOP

Recommended action

Replace the firmware DIMM.

Replace the formatter PCB.

Press to continue.

For 68.0 errors, turn the printer off and then on.

If the error persists, perform an

NVRAM initialization.

For 68.1 errors, use the HP Web

Jetadmin software to delete files from the disk drive.

Press to continue.

For 68.0 errors, turn the printer off and then on.

If the error persists, perform an

NVRAM initialization.

For 68.1 errors, use the HP Web

Jetadmin software to delete files from the disk drive.

Press to continue.

Turn the printer off and then on.

Check the printer settings to determine which settings have been changed.

Turn the printer off and then on.

Reseat the firmware DIMM.

Reseat the formatter PCB.

Replace the firmware DIMM.

Replace the formatter PCB.

Turn the printer off and then on.

Reseat the EIO card.

Replace the EIO card.

Turn the printer off and then on.

Press to change the date and time.

Press Stop to skip this step. You can set the date and time later by using the

SYSTEM SETUP menu.

ENWW Control-panel messages 181

Control-panel message

Access Denied MENUS LOCKED

ACTION NOT CURRENTLY AVAILABLE

FOR TRAY X

alternates with

Tray size cannot be ANY SIZE/ANY

CUSTOM

BAD DUPLEXER CONNECTION

alternates with

To continue turn off then on

Calibrating...

Canceling... <JOB NAME>

Checking paper path

Checking printer

CHOSEN PERSONALITY NOT

AVAILABLE

alternates with

To continue press

CLEANING DISK X% COMPLETE

alternates with

DO NOT POWER OFF

Cleaning...

Cleaning...Do not grab paper

Clearing event log

Description

Because the printer administrator has enabled the control-panel security mechanism, you cannot modify controlpanel settings. The message disappears after a few seconds, and the printer returns to READY or BUSY state.

You are trying to set duplex registration for a tray that is configured for ANY SIZE or

ANY CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.

The duplexer is not installed correctly.

Recommended action

Contact the printer administrator to change settings.

Perform a cold reset to clear passwords.

Change the size setting for the tray.

Turn the printer off and then on to continue.

The printer is calibrating.

For the HP Color LaserJet 3600 Series printers only

The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.

The engine is turning the rollers to check for possible jams.

The engine is performing an internal test.

The printer encountered a request for a personality that did not exist in the printer.

The job is cancelled and no pages are printed.

No action necessary.

Press to continue.

Try a different driver.

NOTE

For the HP Color LaserJet

3600 Series printers, you must use

HP JetReady 4.2, the driver that was specifically designed for these printers.

For the HP Color LaserJet 3000 and 3800

Series printers only

The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.

The printer is performing a cleaning cycle.

The printer is processing a cleaning page.

This message appears while the event log is cleared. The printer then returns to the

SERVICE menu.

Do not turn off the printer. Wait for the process to complete.

The printer automatically restarts at the end of the cleaning process.

No action necessary.

182 Chapter 6 Troubleshooting ENWW

Control-panel message Description

Clearing paper path

The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.

CLOSE TOP COVER AND FRONT DOOR

The top cover and front door need to be closed.

CODE CRC ERROR

For the HP Color LaserJet 3000 and 3800

Series printers only

COLOR RFU FAILED

Creating...CLEANING PAGE

An error has occurred during a firmware upgrade.

The printer is generating a cleaning page.

The printer returns to the Ready state after the cleaning page is printed.

Recommended action

No action necessary.

Close the top cover and front door.

Reinstall the firmware.

DATA RECEIVED

alternates with

Ready

The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.

The printer is paused.

Duplexing... Do not grab paper

Event Log Empty

Genuine HP supplies installed

GENUINE HP SUPPLIES DESIGNED FOR

<PROD>

During duplex printing, the paper emerges for a short time before it is pulled back into the printer.

SHOW EVENT LOG was selected from the control panel, and the event log is empty.

A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.

This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.

alternates with

Ready

Incorrect

INCORRECT <COLOR> CARTRIDGE

alternates with

The PIN number is incorrect.

A color cartridge is installed in an incorrect slot.

Load the cleaning page into the multipurpose tray.

Press Menu .

Select PRINT QUALITY, and then press .

Select PROCESS CLEANING PAGE, and then press .

If the printer is waiting for a form feed, press continue.

to continue.

If the printer is paused, press Stop to

Do not pick up pages until they come to rest in the output bin.

No action necessary.

Replace this supply with a genuine

HP supply that is designed for this printer.

Contact the network administrator.

Press for help.

See

Replacing print cartridges on page 34

for more information.

For help press

INCORRECT SUPPLIES

For status press

Two or more print cartridges are installed in the incorrect slot.

Press and then press for help.

See

Replacing supplies on page 31

for more information.

ENWW Control-panel messages 183

Control-panel message

INFLATE FAILURE

Initializing permanent storage

Initializing...

INSERT OR CLOSE TRAY X

INSTALL <COLOR> CARTRIDGE

alternates with

For help press

INSTALL FUSER

For help press

INSTALL SUPPLIES

For status press

INSUFFICIENT MEMORY TO LOAD

FONTS/DATA

Description

For the HP Color LaserJet 3000 and 3800

Series printers only

An error has occurred during a firmware upgrade.

This message appears when the printer is turned on to show that permanent storage is being initialized.

This message appears when the printer is turned on and begins initialization.

A tray is open and the printer is trying to print from another tray.

Recommended action

Reinstall the firmware.

No action necessary.

Close the tray indicated so that printing can continue.

NOTE

Tray 2 must be correctly installed in order to print from the

MP tray.

The cartridge is either not installed or not correctly installed in the printer.

Press for help.

See

Replacing print cartridges on page 34

for more information.

The fuser is either not installed or not correctly installed in the printer.

Two or more cartridges are missing.

For the HP Color LaserJet 3000 and 3800

Series printers only

Press for help.

Make sure that the fuser is completely seated in its slot.

Reseat the fuser.

Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors

J5013LA-2 (MAINTH) and J5013LA-1

(GND). If it is not within the range of

330k to 50k ohms (at ambient temperature), replace the fuser.

Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). If it is not within the range of 12 to 52 ohms (at ambient temperature), replace the fuser.

Replace the DC controller PCB.

Install the missing cartridges.

Press and then press for help.

See

Supply replacement guidelines on page 31 for more information.

Press to continue printing without using the data.

184 Chapter 6 Troubleshooting ENWW

Control-panel message Description

This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.

Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.

Recommended action

To solve the problem, increase the amount of memory for the device. Press for more information.

Press for help.

LOAD TRAY X <TYPE> <SIZE>

alternates with

For help press

LOAD TRAY X <TYPE> <SIZE>

alternates with

To use another tray press

Loading program X

alternates with

DO NOT POWER OFF

MANUALLY FEED <TYPE> <SIZE>

alternates with

For help press

MANUALLY FEED <TYPE> <SIZE>

alternates with

To continue press

MANUALLY FEED <TYPE> <SIZE>

alternates with

To use another tray press

MANUALLY FEED OUTPUT STACK

alternates with

Then press to print second sides

MEM TEST FAILURE REPLACE DIMM 1

Tray X is either empty or configured for a type and size other than that specified in the job.

Press for help, or press another tray.

to print from

For the HP Color LaserJet 3000 and 3800

Series printers only

Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The X specifies a sequence number indicating the current program being loaded.

The multipurpose tray is empty and no other tray is available.

No action necessary.

Load media into the multipurpose tray, and press to continue.

Press for help.

Media is in the multipurpose tray, but the print job requires a specific type and size that is not currently available.

No media is in the multipurpose tray, and a print job requires a specific type and size that is available in another tray.

The first side of a manual 2-sided print job has been printed and the printer is paused until the output stack is reinserted.

Press for help.

Press

to print from the tray, or press

to print from another tray, or press for help.

Take the printed stack out of the output bin and reinsert it in the multipurpose tray to print the second side of the 2-sided print job. Press to continue.

For the HP Color LaserJet 3000 and 3800

Series printers only

The memory DIMM has failed.

The printer is testing a solenoid.

Install a supported memory DIMM.

No action necessary.

Moving solenoid

alternates with

To exit press STOP

NON HP SUPPLY IN USE

The printer has detected that a non-

HP supply is currently installed but was pressed to override.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .

ENWW Control-panel messages 185

Control-panel message

alternates with

Ready

NON HP SUPPLY INSTALLED

alternates with

For help press

ORDER <COLOR> CARTRIDGE

alternates with

Ready

ORDER SUPPLIES

alternates with

Ready

PAPER PATH JAM FRONT DOOR

alternates with

For help press

PERFORMING UPGRADE <X : YYY>%

COMPLETE

alternates with

DO NOT POWER OFF

Performing... PAPER PATH TEST

PRINTING STOPPED

To continue press

Printing... CMYK SAMPLES

Description

A new, non-HP supply has been installed.

This message appears until an HP supply is installed or you press .

The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.

More than one supply item is low.

A page is jammed in the paper path.

Recommended action

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press .

Order the identified print cartridge. Printing will continue until REPLACE <COLOR>

CARTRIDGE appears.

NOTE

Estimated pages remaining is based on historical page coverage with this supply.

NOTE

To prevent this message from appearing, in the SYSTEM

SETUP menu, set ORDER AT to

0%.

Press to identify which supplies should be ordered.

Order the supplies. Printing can continue until REPLACE SUPPLIES appears.

Press for help.

Open the front door and remove any jammed media.

A firmware upgrade is in process.

The printer is performing a paper-path test.

This message appears when a Print/Stop test runs and the time expires.

No action necessary. Do not turn off the printer.

No action necessary.

Press to continue printing.

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer is generating the CMYK samples page and will return to the Ready state when the page is printed.

No action necessary.

186 Chapter 6 Troubleshooting ENWW

Control-panel message

Printing... COLOR USAGE LOG

Printing... CONFIGURATION

Printing... DEMO PAGE

Printing... DIAGNOSTICS PAGE

Printing... EVENT LOG

Printing... FILE DIRECTORY

Printing... FONT LIST

Printing... MENU MAP

Printing... PQ troubleshooting

Printing... REGISTRATION PAGE

Printing... RGB SAMPLES

Printing... SUPPLIES STATUS

Printing... USAGE PAGE

Description

For the HP Color LaserJet 3000 and 3800

Series printers only

Recommended action

No action necessary.

The printer is generating the color-usage log page and will return to the Ready state when the page is printed.

The printer is generating the configuration page and will return to the Ready state when the page is printed.

The printer is generating the demo page and will return to the Ready state when the page is printed.

The printer is generating the diagnostics page and will return to the Ready state when the page is printed.

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer is generating the event log page and will return to the Ready state when the page is printed.

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer is generating the mass-storagedirectory page and will return to the Ready state when the page is printed.

For the HP Color LaserJet 3000 and 3800

Series printers only

No action necessary.

The printer is generating either the PCL or

PS personality typeface list and will return to the Ready state when the page is printed.

The printer is generating the printer menu map and will return to the Ready state when the page is printed.

No action necessary.

Follow the instructions on the printed pages.

The printer is generating the print-quality troubleshooting pages and will return to the

Ready state when the pages are printed.

The printer is generating the registration page and will return to the SET

REGISTRATION menu when the page is printed.

Follow the instructions on the printed pages.

The printer is generating the RGB samples page and will return to the Ready state when the page is printed.

The printer is generating the supplies status page and will return to the Ready state when the page is printed.

For the HP Color LaserJet 3000 and 3800

Series printers only

No action necessary.

ENWW Control-panel messages 187

Control-panel message

Processing...

Processing... from tray <X>

RAM DISK DEVICE FAILURE

alternates with

Ready

To clear press

RAM DISK FILE OPERATION FAILED

alternates with

Ready

To clear press

RAM DISK FILE SYSTEM IS FULL

alternates with

Ready

To clear press

RAM DISK IS WRITE PROTECTED

alternates with

Ready

To clear press

RAM DISK X Initializing

alternates with

DO NOT POWER OFF

Receiving upgrade

REMOVE ALL PRINT CARTRIDGES

alternates with

To exit press STOP key

REMOVE AT LEAST ONE PRINT

CARTRIDGE

alternates with

To exit press STOP key

Description

The printer is generating the usage page and will return to the online Ready state when the page is printed.

The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates the job status.

The printer is actively processing a job from the designated tray.

For the HP Color LaserJet 3000 and 3800

Series printers only

The RAM disk has failed.

Recommended action

No action necessary.

Printing can continue for jobs that do not require the RAM disk.

To clear this message, press .

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer received a PJL file system command to store something on the file system, but the file system is full.

Printing can continue.

To clear this message, press .

If the message reappears, a problem might exist with the software program.

Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.

To clear this message, press .

For the HP Color LaserJet 3000 and 3800

Series printers only

The file system is protected and no new files can be written to it.

To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.

To clear this message, press .

For the HP Color LaserJet 3000 and 3800

Series printers only

No action necessary.

The new RAM disk installed in slot X is initializing.

A firmware upgrade is in progress.

Do not turn the printer off until the printer returns to Ready.

The printer is performing a component test.

Remove all print cartridges.

After diagnostics are complete, reinstall all print cartridges.

The printer is performing a disable-cartridge check or component test.

Remove one print cartridge.

After the test is complete, reinstall the print cartridge.

188 Chapter 6 Troubleshooting ENWW

Control-panel message

REPLACE <COLOR> CARTRIDGE (out)

alternates with

For help press

REPLACE <COLOR> CARTRIDGE

(REPLACE SUPPLIES = STOP AT LOW)

alternates with

Description

The print cartridge has reached its end of life. Printing will not continue until the cartridge is replaced.

The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP

AT LOW. To override, press .

Recommended action

Press for help.

Or, if the cartridge is new:

Replace the memory controller PCB.

Replace the DC controller PCB.

Order the print cartridge.

Press help.

to continue, or press for

To continue press .

REPLACE SUPPLIES

alternates with

At least two print cartridges are out and need to be replaced.

Press to identify which supplies should be replaced.

Press for help.

For status press

REPLACE SUPPLIES

alternates with

To continue press

REPLACE SUPPLIES

Override in use

alternates with

More than one supply item is low, and the

REPLACE SUPPLIES setting in SYSTEM

SETUP is set to STOP AT LOW.

At least one print cartridge is out, but printing is continuing. Print-quality problems might occur.

Ready

REPLACE SUPPLIES

Using black only

At least one color print cartridge is out.

Printing can continue, but only the black cartridge is being used.

alternates with

Ready

Request accepted please wait

Resend upgrade

Restoring factory settings

The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.

The firmware upgrade was not successful.

The printer is restoring factory settings.

Restoring...

The printer is restoring settings.

RESTRICTED FROM PRINTING IN COLOR

For the HP Color LaserJet 3000 and 3800

Series printers only alternates with

Ready

HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color.

Press Menu and navigate to the

SUPPLIES STATUS menu to identify which supplies should be ordered.

Order the supplies.

Press to continue printing.

Press to identify which supplies should be ordered.

Order the identified supplies.

Press to identify which supplies should be ordered.

Order the identified supplies.

No action necessary.

Attempt the upgrade again.

No action necessary.

HP Color LaserJet 3000: Enable color printing on the SYSTEM SETUP menu. Set

RESTRICT COLOR USE to ENABLE

COLOR.

ENWW Control-panel messages 189

Control-panel message

RFU LOAD ERROR

Rotating <COLOR> motor

alternates with

To exit press STOP key

Rotating motor

alternates with

To exit press STOP key

SANITIZING DISK X% COMPLETE

alternates with

DO NOT POWER OFF

Setting saved

SIZE MISMATCH IN TRAY X

alternates with

Ready

Sleep mode on

STANDARD TOP BIN FULL

alternates with

Remove all paper from bin

To return to Ready press the STOP key

TRAY X <TYPE> <SIZE>

alternates with

To change size or type press

TRAY X EMPTY <TYPE> <SIZE>

alternates with

Ready

TRAY X OPEN

Description

HP Color LaserJet 3800: The message appears when the printer is set to COLOR

IF ALLOWED and permissions do not exist to print in color.

For the HP Color LaserJet 3000 and 3800

Series printers only

An error has occurred during a firmware upgrade.

A component test is in progress; the component selected is <color> Cartridge

motor.

Recommended action

HP Color LaserJet 3800: Ask the network administrator to set the user or program permissions for color printing.

Reinstall the firmware.

Press Stop to stop this test.

The printer is testing a motor.

For the HP Color LaserJet 3000 and 3800

Series printers only

Do not turn off the printer. Wait for the process to complete.

The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.

A menu selection has been saved.

The tray is loaded with a media size that is different from the size for which the tray is configured. Printing can continue from other trays, but not from this one.

The printer automatically restarts at the end of the sanitation process.

No action necessary.

Make sure the media guides are adjusted correctly.

The printer is in the sleep mode. Any button press or data received clears the sleep mode.

The output bin is full. Printing cannot continue.

On the PAPER HANDLING menu, configure the tray for the correct size.

No action necessary. The printer automatically exits sleep mode.

Empty the output bin. Printing resumes automatically.

The printer has paused.

The printer is reporting the current configuration of tray X.

Tray 3 is empty, but the current print job does not require this tray.

The tray is open, but printing can continue.

Press

Stop

to stop this test.

to resume printing.

No action necessary.

to clear the message.

to change the type or size.

Fill the tray. The message indicates the type and size of media for which the tray is currently configured.

Close the tray.

190 Chapter 6 Troubleshooting ENWW

Control-panel message

For help press alternates with

Ready

TRAY X OPEN OR EMPTY

alternates with

Ready

TYPE MISMATCH IN TRAY X

alternates with

Ready

Unauthorized supply in use

alternates with

Ready

Description

NOTE

If tray 2 is open, printing

cannot continue.

The tray is open or empty, but the current print job does not require this tray.

The tray is loaded with a media type that is different from the type for which the tray is configured. Printing can continue from other trays.

Recommended action

Close or fill the tray.

On the PAPER HANDLING menu, configure the tray for the correct type.

USB ACCESSORY ERROR

The printer has detected that a non-HP supply is currently installed and was pressed to override.

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer has detected too much current on the USB storage accessory.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.

Turn the printer off.

Remove the USB storage accessory.

Replace the USB storage accessory.

Turn the printer on.

No action necessary.

USB Storage <X> initializing

USB STORAGE <X> NOT FUNCTIONAL

USB STORAGE DEVICE FAILURE

alternates with

Ready

To clear press

For the HP Color LaserJet 3000 and 3800

Series printers only

The USB storage device is initializing.

For the HP Color LaserJet 3000 and 3800

Series printers only

The USB storage device is not working.

For the HP Color LaserJet 3000 and 3800

Series printers only

The USB storage device has failed.

Replace the USB storage device.

USB STORAGE FILE OPERATION FAILED

For the HP Color LaserJet 3000 and 3800

Series printers only alternates with

Ready

To clear press

The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).

Printing can continue for jobs that do not require the storage device.

To remove this message from the display, press .

If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.

If the message persists, replace the storage device.

Printing can continue.

To remove this message from the display, press .

If the message reappears, a problem might exist in the software program.

ENWW Control-panel messages 191

Control-panel message

USB STORAGE FILE SYSTEM IS FULL

alternates with

Ready

To clear press

USB STORAGE IS WRITE PROTECTED

alternates with

Ready

To clear press

USB STORAGE X REMOVED

Description

For the HP Color LaserJet 3000 and 3800

Series printers only

The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.

For the HP Color LaserJet 3000 and 3800

Series printers only

The file system is protected and no new files can be written to it.

Recommended action

Use HP Web Jetadmin software to delete files from the storage device, and then try again.

To clear this message, press .

To enable writing to the storage device, use HP Web Jetadmin to turn off write protection.

To clear this message, turn the printer off and then on.

USE TRAY X <TYPE> <SIZE>

HP Color LaserJet 3000 and 3800 Series printers only

The USB storage accessory was removed while the printer was turned on.

The printer is offering a selection of alternative media to use for the print job.

Turn the printer off.

To continue using the USB storage accessory, reinstall it.

Turn the printer on.

Use and to highlight a different size or type, and then press

to select the size or type.

Press to return to the previous size or type.

192 Chapter 6 Troubleshooting ENWW

Jams

Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see

Clearing jams on page 195 .

ENWW

Figure 6-1

Jam locations (printer shown without optional tray 3)

Output bin

Paper path (inside the front cover)

Multipurpose tray (tray 1)

Trays 2, 3

Duplex path (inside the upper cover and the front cover of duplex models only)

Fuser (inside the top cover)

Jam recovery

This printer automatically provides jam recovery, a feature that specifies whether the printer should attempt to automatically reprint jammed pages.

●

AUTO instructs the printer to attempt to reprint jammed pages.

●

OFF instructs the printer not to attempt to reprint jammed pages.

NOTE

During the recovery process, the printer might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.

To improve print speed and increase memory resources, disable the jam recovery.

To turn off jam recovery

Press Menu .

Press to highlight CONFIGURE DEVICE, and then press .

Press to highlight SYSTEM SETUP, and then press .

Press to highlight JAM RECOVERY, and then press .

Jams 193

Press to highlight OFF, and then press .

Press Menu to return to the Ready state.

Avoiding jams

The table below lists common causes of jams and suggests solutions for resolving jams.

Table 6-2

Common causes of jams

Cause Solution

The media does not meet HPrecommended specifications.

A supply item is installed incorrectly, causing repeated jams.

You are reloading media that has already passed through a printer or copier.

A tray is loaded incorrectly.

Use only media that meets HP specifications.

Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.

Do not use media that has been previously printed on or copied.

The media is skewed.

The media is binding or sticking together.

Remove any excess media from the input tray. Be sure that the stack does not exceed the maximum stack height mark in the input tray.

The tray guides are not adjusted correctly. Adjust the guides so they hold the stack firmly in place without bending it.

Remove the stack and flex it, rotate it 180°, or flip it over. Reload the stack into the tray.

NOTE

Do not fan paper. Fanning can create static electricity which can cause paper to stick together.

The media is removed before it settles into the output bin.

When duplexing, the paper is removed before the second side of the document is printed.

The media is in poor condition.

The internal rollers do not pick up media from tray 2 or tray 3.

Reset the printer. Wait until the page completely settles in the output bin before removing it.

Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.

Replace the media.

Remove the top sheet of media. If it is heavier than

163 g/m 2 (43 lb), it might not be picked from the tray.

The media has rough or jagged edges.

The media is perforated or embossed.

The supplies have reached the end of their useful life.

Replace the media.

This type of media does not separate easily. You might need to feed single sheets from the multipurpose tray.

Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies.

The media was not stored correctly. Replace the media. Media should be stored in the original packaging in a controlled environment.

194 Chapter 6 Troubleshooting ENWW

ENWW

Clearing jams

Procedures in the following sections correspond with a jam message that might appear on the control panel.

Jam in the multipurpose tray (tray 1)

Remove the media from the tray.

Grasp the jammed sheet by both corners and pull.

Place the media stack in the tray.

Jams 195

Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs.

Press to resume printing.

Jam in tray 2 or tray 3

If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it.

If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.

Pull out tray 2 and place it on a flat surface.

196 Chapter 6 Troubleshooting ENWW

If the jammed sheet is visible, remove it.

If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.

Replace tray 2 and optional tray 3.

ENWW

NOTE

Use the multipurpose tray when printing on heavier paper.

Press to resume printing.

NOTE

When printing from tray 2, printing resumes automatically.

Jams 197

Jam inside the fuser area (upper cover)

Open the upper cover.

If the jammed sheet is visible, remove it and then close the upper cover.

If the sheet is not visible, turn off the printer.

WARNING!

The fuser will be hot. Wait 10 minutes before proceeding.

198 Chapter 6 Troubleshooting ENWW

ENWW

Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.

On the fuser, lift the shutter door.

CAUTION

Do not open the shutter door while the fuser is in the printer.

Remove any jammed sheets.

NOTE

If the sheet tears, make sure that all fragments are removed before you resume printing.

Jams 199

Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place.

Close the upper cover and then turn on the printer.

200 Chapter 6 Troubleshooting ENWW

Jam inside the front cover

NOTE

This part is called the front door in the user documentation and in chapter 1, “Product information”.

Open the front cover.

ENWW

CAUTION

Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it.

NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

Remove any visible media.

Jams 201

Locate the green registration-plate tabs that are below the bottom print cartridge.

Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.

NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

Close the front cover.

202 Chapter 6 Troubleshooting ENWW

Jam in the duplex path

NOTE

This issue occurs only in duplex models.

Turn off the printer, and open the upper cover.

If any media is visible, remove it.

Open the front cover.

ENWW Jams 203

Rotate the transfer unit up and away from the front cover.

Remove any jammed sheets from under the transfer unit.

Locate the green registration-plate tabs that are below the bottom print cartridge.

204 Chapter 6 Troubleshooting ENWW

Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.

NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

Close the front cover and then turn on the printer.

ENWW

Image-formation troubleshooting

This section identifies issues that can affect print quality. For additional information, see the

HP LaserJet Printer Family Print Media Guide.

Print-quality problems associated with media

Some print-quality problems arise from use of inappropriate print media.

●

Use media that meets HP paper specifications.

●

The surface of the media is too smooth. Use paper that meets HP paper specifications.

●

The driver setting is incorrect. To change the paper-type setting, see Type and Size.

●

The media you are using is too heavy for the paper-type setting you selected, and the toner is not fusing to the paper.

●

The moisture content of the paper is uneven, too high, or too low. Use paper from a different source, from an unopened ream of paper, or dry out the paper (100˚C [212˚F] for 24 hours).

Jams 205

●

Some areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper.

●

The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, consult with the supplier of your letterhead to verify that the paper used meets the specifications for this printer.

●

The paper is excessively rough. Use a smoother, xerographic paper.

Defects on overhead transparencies

Overhead transparencies can show the image-quality problems as any other type of media, as well as defects that are specific to printing on transparencies. Because transparencies are pliable while in the print path, the paper-handling components can also mark them.

NOTE

Allow transparencies to cool for at least 30 seconds before handling them.

●

Change the pre-rotation setting in CONFIGURE DEVICE/PRINT QUALITY/OPTIMIZE/PRE-

ROTATION=ON. This enhances transparency print quality by raising the fuser pressure roller temperature to more closely match the sleeve temperature.

●

Change the transparency mode in CONFIGURE DEVICE/PRINT QUALITY/PRINT MODES/

TRANSPARENCY to B TRNSPRNCY (Best Transparency) mode. This optimizes transparency print quality and minimizes transparency curl.

NOTE

If the printer media sensor rejects a supported color laserjet transparency, make sure that the transparency is not from an old box. Try a new box.

●

In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the tray is correctly configured for transparencies.

●

Check that the transparencies meet the specifications for this printer. For more information about media specifications and for ordering information, consult the HP LaserJet Printer Family

Print Media Specification Guide.

●

If print-quality defects occur, then make sure that the transparencies are designed for correct toner adhesion. Use only transparencies that are designed for HP Color LaserJet printers.

●

Handle transparencies by the edges. Oil from fingers can cause spots and smudges on the transparencies.

●

Small, random, dark areas on the trailing edge of solid fill pages might be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches.

●

If the selected colors are not what you want when printed, then select different colors in the program or printer driver.

●

If you are using a reflective overhead projector, then use a standard overhead projector instead.

Print-quality problems that are related to the environment

If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the getting started guide for this printer for information about operatingenvironment specifications.

206 Chapter 6 Troubleshooting ENWW

ENWW

Print-quality problems that are related to jams

Make sure that all media is cleared from the paper path.

●

If the printer recently jammed, print two to three pages to clean the printer.

●

If the media does not pass through the fuser, image defects appear on subsequent documents.

Print two to three pages to clean the printer.

Print-quality problems from toner buildup

Over time, toner and other particles can build up inside the printer. This buildup can cause the following print-quality problems:

●

Marks at even intervals on the printed side of the page

●

Toner that smears easily

●

Toner specks on the page

●

Vertical streaks or bands on the page

To correct these types of problems, clean the printer. See

Cleaning the printer on page 37

Print-quality troubleshooting pages

Use the built-in print-quality troubleshooting pages to help diagnose and solve print-quality problems.

Press Menu .

Press to highlight DIAGNOSTICS, and then press .

Press to highlight PQ TROUBLESHOOTING, and then press to print the pages.

Jams 207

Image defects

If specific defects occur repeatedly, print a Print Quality Troubleshooting page and follow the instructions on the first page. If you cannot resolve the problem, use the information in this section to identify the root cause of the problem.

Image defects fall into the following categories. Links to possible causes and recommended solutions are included. In general, the items are listed in order, from minor repairs to major repairs. Check each item in the order in which it appears.

Table 6-3

Image defects

Image defect

Light image

Light color

Dark image

Dark color

Completely blank

All black/solid color

Dots in vertical lines

Dirt on back of paper

Dirt on front of paper

Vertical lines

White vertical lines

Horizontal lines

White horizontal lines

Missing color

Blank spots

Description More information

Image light in all colors

Image light in a particular color

Image dark in all colors

Image dark in a particular color

No image prints

Image is all black or solid color

White dots appear in image

Dirt on the back of the page

See Table 6-4 Causes for light images on page 209 .

See Table 6-5 Causes for one color printing light on page 209

See Table 6-6 Causes for dark images on page 210 .

See Table 6-7 Causes for one color printing darker than others on page 211 .

See Table 6-8 Causes for a completely blank image on page 211 .

See Table 6-9 Causes for an all black or solid colored image on page 211 .

See Table 6-10 Causes for vertical lines of white dots on page 211 .

See Table 6-11 Causes for dirt on the back of the paper on page 212 .

Dirt on the front of the page

Vertical line appears in image

White vertical line appears in image

Horizontal line appears in image

See Table 6-12 Causes for dirt on the front of the paper on page 212 .

See Table 6-13 Causes for vertical lines on page 213 .

See Table 6-14 Causes for white vertical lines on page 213 .

See Table 6-15 Causes for horizontal line on page 213 .

White horizontal line appears in image

Image in a particular color does not come out in color

Blank spots appear in image

See Table 6-16 Causes for white horizontal lines on page 214 .

See Table 6-17 Causes for a missing color on page 214

See Table 6-18 Causes for blank spots on page 214 .

208 Chapter 6 Troubleshooting ENWW

ENWW

Table 6-3

Image defects (continued)

Image defect

Poor fusing

Distorted Image

Color misregistration

Smearing

Misplaced image

Reversed color

Snail tracks

Description

Toner image is not fully fixed on the media

Image is distorted

Some color is misregistered

Image smeared in whole or in part

Whole image is incorrectly placed

White in image is output in color, and color is output in white

Streaks on the page (that look like snail tracks); the media might wrinkle

More information

See Table 6-19 Causes for poor fusing on page 215

See Table 6-21 Causes for color misregistration on page 215 .

See Table 6-22 Causes for smearing on page 216 .

See Table 6-23 Causes for a misplaced image on page 216 .

See Table 6-24 Causes for reversed color on page 216

See Table 6-25 Causes for snail tracks on page 217

Light image

Table 6-4

Causes for light images

Cause

The image density is not adjusted correctly

The transfer unit has deteriorated

Poor secondary-transfer-bias contacts exist

Solution

Calibrate the printer.

If the transfer unit is at the end of its life or its surface has deteriorated, replace the transfer unit.

On the secondary transfer roller, check the bias contacts to the high-voltage PCB. Clean them, if necessary.

Replace defective parts and deformed or damaged contacts.

Replace the secondary transfer charging roller.

The secondary transfer charging roller is deformed or has deteriorated

The high-voltage PCB is defective

The DC controller PCB is defective

Replace the high-voltage PCB.

Replace the DC controller PCB.

Light color

Use an external device to print a solid-filled image as an example of the problem. As the sample prints, turn the printer off and remove the cartridge. Open the cartridge shutter. If the toner image on the drum before transfer is light, go to step A. If the toner image on the photosensitive drum is not fully transferring to the transfer unit, go to step B in the following table.

Table 6-5

Causes for one color printing light

Step A

Cause

Poor developing-bias contacts

Solution

Check the developing-bias contacts to the high-voltage

Image defects 209

Table 6-5

Causes for one color printing light (continued)

Step B

Cause

Deteriorated cartridge (photosensitive drum)

Defective high-voltage PCB

Defective DC controller PCB

Poor primary-transfer-bias contacts

Solution

PCB. Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the cartridge that produces the light color.

Replace the high-voltage PCB.

Replace the DC controller PCB.

On the transfer unit, check the primary transfer-bias-contacts to the high-voltage PCB. Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the transfer unit.

Deformed or deteriorated primary-transfer charging roller

Defective high-voltage PCB

Defective laser/scanner unit

Defective DC controller PCB

Replace the high-voltage PCB.

Replace the laser/scanner unit.

Replace the DC controller PCB.

Dark image

Table 6-6

Causes for dark images

Cause

Image density is not adjusted correctly

Color misregistration sensor lens is dirty

Color misregistration sensor is defective

Environmental sensor is defective

DC controller PCB is defective

Solution

Calibrate the printer.

Clean the color misregistration sensor lens.

Replace the color misregistration sensor.

Replace the environmental sensor.

Replace the DC controller PCB.

210 Chapter 6 Troubleshooting ENWW

ENWW

Dark color

Table 6-7

Causes for one color printing darker than others

Cause

Poor contacts with the primary-charging bias, developing bias, or drum grounding

High-voltage PCB is defective

DC controller PCB is defective

Solution

On the cartridge that is producing the darker color, check the primary-charging bias and developing-bias contacts to the high-voltage PCB, or the drum-grounding contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the high-voltage PCB.

Replace the DC controller PCB.

Completely blank image

Table 6-8

Causes for a completely blank image

Cause

High-voltage PCB is defective (no developing-bias output)

DC controller PCB is defective

Solution

Replace the high-voltage PCB.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

All black or solid color

Table 6-9

Causes for an all black or solid colored image

Cause

Poor contacts with the primary-charging bias, developing bias, or drum grounding

Cartridge (primary-charging roller) is defective

High-voltage PCB is defective

DC controller PCB is defective

Solution

On the cartridge that is producing the solid color, check the primary-charging bias and developing-bias contacts to the high-voltage PCB, or the drum-grounding contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the cartridge that is producing the solid color.

Replace the high-voltage PCB.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Dots in vertical lines

Table 6-10

Causes for vertical lines of white dots

Cause

Transfer unit or primary-transfer charging roller is deformed or deteriorated

Secondary-transfer charging roller is deformed or deteriorated

Solution

Replace the transfer unit.

Replace the secondary-transfer charging roller.

Image defects 211

Table 6-10

Causes for vertical lines of white dots (continued)

Cause Solution

High-voltage PCB is defective

DC controller PCB is defective

Replace the high-voltage PCB.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Dirt on back of paper

If the defect is repetitive dirt, go to step A; if not, go to step B.

Table 6-11

Causes for dirt on the back of the paper

Cause

Repetitive dirt (dirty registration roller, pressure roller, feed roller, fuser delivery roller, or face-down delivery sub-roller)

Dirty cassette pickup roller, feed guide, fuser inlet guide, or fuser delivery guide

Solution

See

Table 6-26 Causes of repetitive defects on page 218

to identify the roller with which the problem is associated.

Clean the dirty roller. Replace the roller if the dirt does not come off.

Clean any dirt from the rollers. Replace the roller if the dirt does not come off.

Dirt on front of paper

If the defect appears in a particular color, go to step A. If it does not appear in a particular color and it is repetitive, go to step B. If it is not repetitive, go to step C.

Table 6-12

Causes for dirt on the front of the paper

Cause Solution

Defective cartridge (deteriorated toner or scratches on the developing cylinder, photosensitive drum, or primary charging roller)

Repetitive dirt (dirty registration sub-roller, fuser sleeve, feed sub-roller, or face-down delivery roller)

Replace the cartridge of the color that matches the defect.

See Table 6-26 Causes of repetitive defects on page 218

to identify the roller with which the problem is associated.

Clean the dirty roller. Replace the roller if the dirt does not come off.

Dirty multipurpose tray pickup roller

Defective transfer unit

Defective transfer-unit cleaning blade

Clean dirt from the roller. Replace the roller if the dirt does not come off.

Check the transfer-unit surface. If it is scratched or dented, replace it.

Replace the transfer unit.

212 Chapter 6 Troubleshooting ENWW

ENWW

Vertical lines

Table 6-13

Causes for vertical lines

Cause

Photosensitive drum has grooves on the circumference

Fuser sleeve has grooves on the circumference

Solution

Replace the cartridge that produces the vertical lines.

Replace the fuser.

White vertical lines

If the lines appear in a particular color, go to step A. If they appear in a full-color print, go to step B.

Table 6-14

Causes for white vertical lines

Cause

Scratches on the circumference of the developing cylinder (print cartridge)

Scratches on the circumference of the photosensitive drum

Vertical scratches on the transfer unit

Vertical scratches on the fuser sleeve

Solution

Replace the print cartridge.

Replace the transfer unit.

Replace the fuser.

Horizontal line

If the line appears in a particular color, go to step A. If it appears in the full-color print, go to step B.

Table 6-15

Causes for horizontal line

Cause

The developing cylinder is deformed by remaining engaged with the photosensitive drum for too long.

Horizontal scratches on the photosensitive drum

(cartridge)

The print-cartridge cleaning blade leaves a line of toner on the drum (C-blade blur). The line repeats every 77 mm (3.0 inches).

Horizontal scratches on the fuser sleeve

Solution

See Table 6-26 Causes of repetitive defects on page 218

to determine whether a developing cylinder is involved. If so, print about 20 pages to solve the problem. If the problem is not resolved, replace the cartridge.

See Table 6-26 Causes of repetitive defects on page 218

to determine whether a photosensitive drum is involved.

If so, replace the cartridge.

At the printer control panel, set CONFIGURE DEVICE/

PRINT QUALITY/OPTIMIZE/ PRE-ROTATION=ON.

See Table 6-26 Causes of repetitive defects on page 218

to determine whether a fuser sleeve is involved. If so, replace the fuser.

White horizontal line

If the line appears in a particular color, go to A. If it appears in full color, go to B.

Image defects 213

Table 6-16

Causes for white horizontal lines

Cause

Horizontal scratches on the photosensitive drum

(cartridge)

Horizontal scratches on the transfer unit

The fuser sleeve is deformed by remaining engaged with the pressure roller for too long

Solution

See

Table 6-26 Causes of repetitive defects on page 218

to determine whether a photosensitive drum is involved.

If so, replace the print cartridge.

Check the transfer unit surface for horizontal scratches.

If any, replace the transfer unit.

See

Table 6-26 Causes of repetitive defects on page 218

to determine whether the fuser sleeve is involved. If so, replace the fuser.

Color missing

Table 6-17

Causes for a missing color

Cause

Defective laser shutter

Poor developing-bias contacts

Defective cartridge (primary-charging roller)

Laser/scanner unit is defective

High-voltage PCB is defective

DC controller PCB is defective

Solution

Check the problem color laser shutter. Clean the shutter as necessary. Replace the shutter if it is deformed or damaged.

For the cartridge with the problem (color missing), check the developing-bias contacts to the high-voltage PCB.

Clean contacts, if dirty. Replace defective parts if the contacts are deformed or damaged.

Replace the problem (color missing) color cartridge.

Replace the laser/scanner for any missing color.

Calibrate the printer after replacing the laser/scanner.

Replace the high-voltage PCB.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Blank spots

Table 6-18

Causes for blank spots

Cause

Poor secondary-transfer-bias contacts

High-voltage PCB is defective

DC controller PCB is defective

Solution

On the secondary-transfer roller, check the bias contacts to the high-voltage PCB. Clean the contacts as necessary. Replace any deformed or damaged contacts.

Replace the high-voltage PCB.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

214 Chapter 6 Troubleshooting ENWW

ENWW

Poor fusing

Table 6-19

Causes for poor fusing

Cause

Media is not within specifications

Fuser is not within nip-width specifications

Fuser sleeve is scarred or damaged

Pressure roller is scarred or damaged

Printer is not properly set for media type

Thermistor is deteriorated

DC controller PCB is defective

Solution

Use media that meets specifications.

See Table 6-26 Causes of repetitive defects on page 218

to determine whether a fuser sleeve is involved. If so, replace the fuser sleeve unit.

Replace the fuser.

See Table 6-26 Causes of repetitive defects on page 218

to determine if a pressure roller is involved. If so, replace the fuser.

Set the printer for the media type being used.

Replace the fuser.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Image distortion

Table 6-20

Causes for distortion or blurring

Cause

Transfer unit is defective

Secondary-transfer roller is defective

DC controller PCB is defective

Solution

Replace the transfer unit. Calibrate the printer after replacing the transfer unit.

If it does not rotate smoothly or is deformed, replace the secondary-transfer roller.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Color misregistration

If the misregistration occurs in a particular color, go to A. If it occurs in all colors, go to step B. If another misregistration issue is evident, perform the steps in order.

Table 6-21

Causes for color misregistration

Cause

The printer is not calibrated correctly

Cartridge is defective

Cartridge drive gears are worn or chipped

Solution

Calibrate the printer.

Open the front door and remove the ETB shipping locks on each side of the ETB assembly, toward the bottom.

Check if the photosensitive drum in the problem cartridge rotates smoothly. If not, replace the cartridge.

Check the drive gears connected to the problem cartridge. If a gear is worn or chipped, replace the gear.

Image defects 215

Table 6-21

Causes for color misregistration (continued)

Cause Solution

Color misregistration sensor is dirty

Color misregistration sensor is defective

Transfer unit is defective

Drive gears are worn or chipped

Image drive unit is defective

Laser/scanner unit is defective

DC controller PCB is defective

Clean the color misregistration sensor lens.

Replace the color misregistration sensor.

If the transfer unit does not rotate smoothly, replace it.

Check the drive gears between the image drive unit and the drum motor. If one is worn or chipped, replace it.

Replace the image drive unit.

Replace the laser/scanner unit.

Replace the DC controller PCB.

Smearing

Table 6-22

Causes for smearing

Cause Solution

Poor contacts exist to each cartridge and printer grounding Clean the grounding contacts on each cartridge and the printer. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Make sure that all contacts are connected correctly.

Reseat the lever to make the movement smooth.

The movement of the fuser front paper sensor lever is not smooth

Foreign substances or dirt on the fuser inlet guide Clean the fuser inlet guide.

Misplaced image

Table 6-23

Causes for a misplaced image

Cause

The oblique rollers are worn (if problem only occurs on the back side of duplex printing only)

DC controller PCB is defective

Solution

Replace the oblique rollers.

Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.

Reversed color

Table 6-24

Causes for reversed color

Cause

The FFC that connects the DC controller to the formatter is not correctly connected

DC controller PCB is defective

Solution

Reseat the FFC to the DC controller PCB J1001.

Replace the DC controller PCB.

216 Chapter 6 Troubleshooting ENWW

Snail tracks

Table 6-25

Causes for snail tracks

Cause

This occurs in high-temperature, high-humidity environments on the second side of duplexing jobs when the fuser pressure roller is bent.

Solution

Replace the fuser.

NOTE

See the print modes in CONFIGURE DEVICE/ PRINT QUALITY/ PRINT MODES to associate each paper type with a specific print mode. For example, several “BEST” print modes can be set for a specific media type to enhance print quality. Results will vary, depending on the media being used.

See the OPTIMIZE setting for additional print-quality adjustments.

ENWW Image defects 217

Repetitive-defects troubleshooting

Defects on printer rollers can cause image defects to appear at regular intervals on the page. Use

Table 6-26 Causes of repetitive defects on page 218 to determine which roller is causing the defect.

To resolve the problem, try cleaning the roller. If the roller remains dirty after cleaning or if it is damaged, replace it.

Repetitive defects for the transfer unit normally appear on every other page, because the transfer belt is longer than a page. However, the period of the repetitive defect can vary depending on the type of media, and a repetitive defect can occur more than once on the same page.

CAUTION

Do not use solvents or oils to clean rollers. Instead, use lint-free paper to clean the roller. If dirt is difficult to remove, dampen the paper with rubbing alcohol.

NOTE

Defects on the tray 2 pickup roller or the multipurpose-tray pickup roller do not cause a repetitive defect, but instead cause a defect on the leading edge of the page.

Table 6-26

Causes of repetitive defects

Problem Area Period of defect (mm)

Problem

Primary charging roller

Developing cylinder

Registration roller (inside)

Registration roller (outside)

Transfer roller

Fuser sleeve

Photosensitive drum

Fuser pressure roller

About 27

About 35

About 36

About 44

About 75

About 76

About 79

Dirt on front

Blank spots

Dirt on back

Poor fuser

Repetitive print defects are usually caused by a specific roller, cylinder, or drum in the printer or the print cartridge. Use the following figure to isolate the cause of repetitive print defects. Align the first occurrence of the defect with the top of the “ruler” (at the top or bottom of the misprinted page), and measure to the next occurrence of the defect to determine which roller, cylinder, or drum is causing the defect. When the defect pattern matches the pattern of the ruler, replace the indicated part.

218 Chapter 6 Troubleshooting ENWW

First occurrence 0mm

Primary charging roller 27mm

Developing cylinder 27mm

Registration roller (inside) 35mm

Registration roller (outside) 36mm

Transfer roller (inside) 44mm

Fuser sleeve 75mm

Photo sensitive drum 76mm

Fuser pressure roller 79mm

Figure 6-2

Repetitive defect ruler

NOTE

Transfer unit defects usually appear on every other page because the transfer belt is longer than a page. However, the defect distance might vary depending on the type of media that is being used. It is possible to see a repetitive defect more than once on the same page.

ENWW Repetitive-defects troubleshooting 219

Interface troubleshooting

Communication checks

NOTE

Communication problems are normally the customer’s responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard warranty.

Refer the customer to the network administrator for assistance in troubleshooting network problems.

If the printer is not connected to an MS-DOS-based host, use the following table to check the connection.

Table 6-27

Communication check

Check

Does the computer configuration match the parameters described in the configuration instructions?

Action

Verify that the configuration of the computer's communications port matches these parameters. View the Jetdirect configuration page for print server status, and to verify configuration parameters for operation on your network.

NOTE

If these parameters are not set correctly, an error message might appear on the control panel.

EIO troubleshooting

If the printer contains an optional HP Jetdirect print server and you cannot communicate with the printer over the network, verify the operation of the print server. Print a configuration page. If the

Jetdirect card does not appear under “Installed personalities and options” on the configuration page, see the troubleshooting section of the HP Jetdirect Print Server Administrators Guide supplied with the print server.

If the host system and printer still do not communicate, replace the formatter PCB or the EIO card and reconfigure the printer. If the problem persists, use a protocol analyzer to find the source of the problem.

CAUTION

HP LaserJet printers are not designed to work with mechanical switch-box products that do not have surge protection. These devices generate high transient voltages that cause permanent damage to the formatter PCB. This circumstance is not covered under the Hewlett-Packard warranty.

220 Chapter 6 Troubleshooting ENWW

Service menu

Using the Service menu

The Service menu is PIN protected for added security. Only authorized service technicians have access to the Service menu. When you select SERVICE from the list of menus, you are prompted to type your 8-digit PIN number. The following are the appropriate PIN numbers:

HP Color LaserJet 3000 Series printers: 11300005

HP Color LaserJet 3600 Series printers: 11360005

HP Color LaserJet 3800 Series printers: 11380005

Press Menu to open the MENUS.

Press to highlight SERVICE, and then press .

Press or until the first digit of the PIN appears.

Press to save the digit. The control-panel display replaces the digit with an asterisk.

Press at any time to move to the previous digit.

Repeat steps 3 and 4 until all eight digits are typed.

Clear event log

Use this item to clear the printer internal event log.

Total page count

The page count that is stored in NVRAM and printed on the configuration page represents the number of pages that the formatter has formatted (not including engine-test prints). If you install a new formatter when repairing a printer, use this menu item to reset the page count to the previous value. In this way, the page count reflects the number of pages that the engine has printed rather than restarting the count for the new formatter. The page count is in two categories: total mono pages and total color pages.

Transfer kit count

Use this item to reset the transfer unit count if the value is lost, such as when you replace the formatter. This value is initially set to zero at the factory. Type a value up to 120,000. This value is automatically reset to zero when a customer installs a new transfer kit and sets NEW TRANSFER

KIT to YES in the RESETS menu.

Fuser kit count

Use this item to reset the fuser count if the value is lost, such as when you replace the formatter.

This value is initially set to zero at the factory. Type a value up to 150,000. This value is automatically reset to zero when a customer installs a new transfer kit and sets NEW FUSER KIT to

YES in the RESETS menu.

Serial number

If you replace the formatter, use this item to reset the serial number of the printer.

ENWW Service menu 221

Diagnostics menu

Menu item Description

PRINT EVENT LOG

Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent.

Shows the last 50 printer events on the control-panel display, starting with the most recent.

SHOW EVENT LOG

TROUBLESHOOTING

Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.

PRINT

DIAGNOSTICS PAGE

Prints the diagnostics page.

DISABLE

CARTRIDGE CHECK

PAPER PATH

SENSORS

PAPER PATH TEST

Prints with one or more cartridges removed so that you can diagnose print cartridge-related problems.

Shows the values of the sensors. Values are updated as media passes each sensor. Jobs can be initiated from the control panel or sent from the computer.

Tests the printer paper-handling features, such as the configuration of the trays.

Tests the paper-path sensors and switches for correct operation.

MANUAL SENSOR

TEST

COMPONENT TEST

PRINT/STOP TEST

Activates individual parts independently to isolate noise, leaking, and other hardware issues.

Isolates print-quality issues more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle causes a jam that might need to be removed manually. Only a service

representative should perform this test.

222 Chapter 6 Troubleshooting ENWW

Diagnostics

The following section describes the printer's diagnostics.

LED diagnostics

Use the following procedure to help identify the cause of high-level printer problems. These problems are indicated by abnormalities in the printer's power-on sequence. The LED that the procedure refers to is on the formatter. This is the “heartbeat” LED that blinks on and off when the formatter is operating correctly.

Does the LED blink with four fast bursts at power on? If not, then perform the following checks:

●

Check the firmware.

●

Check the memory.

●

Check the formatter.

Does the LED blink at a fast, steady rate during memory testing (one blink per 8 MB)? If not, then perform the following checks:

●

Check the control-panel display for an error code.

●

Check the memory.

●

Check the formatter.

Is the LED off for about eight seconds, while the boot code is decompressing, before the display turns on? If not, then perform the following checks:

●

Check the firmware.

●

Check the control-panel display for correct connections and operation.

●

Check the control-panel display for an error code.

Does the LED blink at a steady rate of one blink per second? If not, then perform the following checks:

●

Check the firmware.

●

Check the formatter.

●

Check the control-panel display for an error code.

If the control-panel display does not illuminate, perform an engine test to check the engine. You must have media loaded in tray 2 for the engine test.

Diagnostics mode

Some of the diagnostics tests automatically put the printer into a special diagnostics mode. During the special diagnostics mode the printer performs actions that normally cause the printer to enter an error state. Always follow the control panel directions in the DIAGNOSTICS menu to exit the special diagnostics mode correctly and return the printer to a normal state.

ENWW Diagnostics 223

Diagnostics that put the engine into the special diagnostics mode

Four diagnostics tests put the engine into a special state:

●

Disable cartridge check

●

Sensor test

●

Manual sensor test

●

Component test

While the printer is in the special diagnostics mode, the following message should appear:

READY DIAGNOSTICS MODE

TO EXIT PRESS STOP KEY

When the printer is in the special diagnostics mode, these four tests appear in the menu and are available to be run. To gain access into other diagnostic tests or to leave the special state, press

Stop , and then select Exit. The printer resets itself, and then returns to the normal state.

NOTE

You need to have a good understanding of how the printer operates in order to use the engine diagnostics successfully. Before proceeding with these diagnostic tests, make sure that you understand the information in chapter 4 of this manual.

Diagnostic tests

Different tests can be used to isolate different types of issues. For component or noise isolation, you can run the diagnostic test after removing the covers. Removing the covers provides a better view of the areas that are being tested. To operate the printer with the covers removed, the door switch lever

(SW1, callout 1) must be depressed (this is the door-closed position).

WARNING!

Be careful when performing printer diagnostics to avoid the risk of injury. Only trained service personnel should open and run the diagnostics with the covers removed.

Never touch any of the power supplies when the printer is turned on.

224 Chapter 6 Troubleshooting ENWW

ENWW

Figure 6-3

Door switch and fuser interlock

NOTE

Any time that a cartridge is installed or removed while the covers are removed, the door interlock must be cycled to simulate opening and closing the top cover in order for the engine to recognize the change. When the covers are installed, the door switch and fuser interlock are automatically operated. When the covers are removed, you must perform these steps manually.

Individual diagnostic tests

The following sections explain in more detail how to operate the various diagnostics correctly.

Print the event log page

The event log lists the printer events, including jams, service errors, and other printer conditions.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight PRINT EVENT LOG, and then press .

The message Printing... EVENT LOG appears on the display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log.

View the event log on the control-panel display

The event log lists the last 50 printer events on the control-panel display. (The most recent event is listed first.)

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight SHOW EVENT LOG, and then press .

Diagnostics 225

Print the print-quality (PQ) troubleshooting pages

The PQ troubleshooting pages are print-quality assessment pages that you can use to troubleshoot print-quality problems. Follow the instructions on the first page of the print-quality troubleshooting pages to solve print-quality problems.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight PQ TROUBLESHOOTING, and then press .

The message PRINTING... PQ TROUBLESHOOTING appears on the control-panel display until the printer finishes printing the PQ troubleshooting pages. The printer returns to the Ready state after printing the PQ troubleshooting pages.

Disable cartridge check (special mode test)

Use this diagnostic test to print internal pages or send an external job to the printer when one or more print cartridges are removed or exchanged. Because the cartridges are not keyed, the diagnostic test can be run when one to four cartridges have been removed or moved to another location (exchanged). Consumable supply errors are ignored while the printer is in this mode.

When the printer is in this mode, you can navigate the menus and print internal pages or send an external print job to the printer. This diagnostic test can be used to isolate print-quality problems that are related to individual cartridges and to isolate individual cartridge problems, such as noise.

NOTE

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight DISABLE CARTRIDGE CHECK, and then press .

To exit this diagnostic test, press Stop and then select EXIT DIAGNOSTICS.

Paper-path sensor test

This test shows the status of each paper-path sensor.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight PAPER PATH SENSORS, and then press .

Print an internal page, and observe the status of the sensors as the page moves through the printer.

Paper-path test

This diagnostic test generates one or more test pages that you can use to isolate the cause of jams.

226 Chapter 6 Troubleshooting ENWW

ENWW

To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print. Print multiple copies to help isolate intermittent problems. The following options become available after you start the diagnostic feature:

●

PRINT TEST PAGE. Run the paper-path test from the default settings: tray 2, no duplex, and one copy. To specify other settings, scroll down the menu and select the setting, and then scroll back up and select PRINT TEST PAGE to start the test.

●

SOURCE. Select tray 1, tray 2, or optional tray 3.

●

DUPLEX. Enable or disable 2-sided printing.

●

COPIES. Select the number of sheets to use during the test.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight PAPER PATH TEST, and then press .

Select the paper-path test options when the printer prompts you.

Manual sensor test (special mode test)

Use this diagnostic test to test the printer sensors and switches.

NOTE

To eliminate the flickering on the control-panel display during this test, leave the door switch in the open state.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight MANUAL SENSOR TEST, and then press .

To exit this diagnostic, press the Stop button, and then select EXIT DIAGNOSTICS.

Menus cannot be opened during component tests, so serves the same function as the Stop button.

NOTE

Depressing all three switches of the tray 2 paper-size levers causes the Custom

paper menu to appear on the control-panel display. Press the to return to the sensor diagnostic screen.

To toggle a sensor, find and move the sensor flags in the following locations.

Diagnostics 227

Table 6–28 shows how these letter designations correspond to the paper-path sensors.

Table 6-28

Manual sensor test

Name Symbol

Top-of-page sensor

Paper loop sensor

N/A

Fuser paper sensor

Delivery-tray paperfull sensor

Fuser pressurerelease sensor

Media sensor

SR705

N/A

Multipurpose tray paper sensor

J7007

N/A

SR707

Cassette paper sensor SR709

Door open detection switch

Developing estrangement sensor

(Yellow, magenta, and cyan)

SW1

SR712

Developing estrangement sensor

(Black)

SR711

SR710

SR6001

N/A

SR6005

SR706

Paper-path sensors

0 or 1

Manual sensor test

0 or 1

0, 1, 3, 4, 5, 6, 7

N/A

0 or 1

N/A

0 or 1

N Multipurpose tray media-position sensor

SR708 N/A 0 or 1

0 = off; 1 = on

0 = unknown media; 1 = normal media; 3 = overhead transparency; 4 = glossy; 5 = glossy film; 6 = heavy media; 7 = light media

Component test (special mode test)

Use the component test to exercise individual parts independently to isolate problems.

Each component test can be performed once or repeatedly. If CONTINUOUS is selected from the drop-down menu as the repeat option, the test will cycle the component on and off. This process continues for 2 minutes, and then the test ends.

228 Chapter 6 Troubleshooting ENWW

ENWW

NOTE

The door interlock switch must be defeated to run any of the component tests. If covers are removed, the door switch must be manually cycled during some tests in order for the engine to recognize a change. The ETB assembly can be open, closed, or removed while some of these tests are executing. Print cartridges can be installed or removed during certain tests. The control-panel display prompts for the removal of some or all of the cartridges during certain tests in order to rotate and isolate certain components, and to protect the cartridges and ETB.

Press Menu to open the MENUS.

Press to highlight DIAGNOSTICS, and then press .

Press to highlight COMPONENT TEST, and then press .

Select the component test options when the printer prompts you.

Menus cannot be opened during component tests, so serves the same function as the Stop button.

You can perform the following component tests:

●

Transfer motors. This test turns the components that are involved in the image-transfer process: the cartridge motors, the ETB motor and belt, and the print cartridges (if the ETB is closed). You can remove or install print cartridges during this test.

●

Belt only. This test turns only the ETB motor and belt. The control-panel display prompts you to remove the cartridges because the ETB belt contacts the photosensitive drums and cannot turn without them also rotating the drums. Rotating the photosensitive drums can damage the belt or photosensitive drums. If covers are removed, you must manually activate the door switch after removing the cartridges in order to run the test.

●

Cartridge motors. This test rotates only the print-cartridge drive motors. The control-panel display prompts you to remove at least one cartridge because the ETB belt contacts the photosensitive drums and cannot turn without also rotating the drums. The engine rotates the cartridge motor(s) for only the cartridges that are removed. To rotate all motors sequentially, remove all of the cartridges; to isolate one motor, remove only that cartridge. If covers are removed, you must manually activate the door switch after removing the cartridges in order to perform the test. Always start this test with all of the cartridges installed, and activate the door switch so that the printer recognizes the configuration. Then you can proceed with the test by removing one or more cartridges.

●

Black, Magenta, Yellow, Cyan laser/scanners. Use these tests to rotate each scanner motor individually.

●

Fuser motor. Use this test to rotate the fuser motor and drive gears.

●

Fuser pressure release motor. Use this test to rotate the fuser pressure-release motor.

●

Alienation motor (also called the developing disengaging motor). This test moves the developing disengaging motor, clutches and gears, and plates through their positions.

●

ETB contact/alienation. This test activates the ETB motors and solenoid.

●

Tray 1 pickup solenoid. This test activates and releases the multipurpose tray (tray 1) pickup solenoid.

●

Tray 2 pickup motor. This test activates and moves the tray 2 pickup motor and gear train.

Diagnostics 229

●

Tray 2 pickup solenoid. This test activates and releases the tray 2 pickup solenoid.

●

Tray 3 pickup motors and solenoids. These tests run the same way as the tray 2 pickup motor and solenoid test.

NOTE

You must have the tray partially installed or must manually lift the pickup roller assembly/lifter plate.

●

Duplexer pickup motor. This test activates and moves the duplexer pickup motor.

Print/Stop test

Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams in the engine. During this test you can stop the paper anywhere along the printer paper path. The test can be programmed to stop printing internal pages or an external print job when the paper reaches a certain position. The test can also be programmed to stop from 0 to 60,000 mS. If the timer is set to a value that is greater than the job print time, you can recover the printer the following ways:

●

After the print job is complete, press Stop to return to the DIAGNOSTICS menu before the timer times out.

●

After the timer times out, press Stop . Activate the door switch to restart the engine and return it to a normal state.

When the timer trips, the message Printing stopped Press to continue appears on the controlpanel display. Press Menu to print the previously selected job. If you do not want the previous job to print, press Stop and then press Menu .

NOTE

Do not attempt to perform a Print/Stop test while the printer is calibrating because you will be required to turn the printer off and then on again. If a jam message appears on the control-panel display during testing, activate the door switch.

230 Chapter 6 Troubleshooting ENWW

Test pages

Engine test page

Print an engine test page to make sure that the printer is functioning. Use a small, pointed object to depress the test-page switch on the back of the printer.

ENWW

Figure 6-4

Engine test page

Formatter test

Print a configuration page to make sure that the formatter is functioning.

Press Menu to open the MENUS.

Press to highlight INFORMATION, and then press .

Press to highlight PRINT CONFIGURATION, and then press .

Half-self test

Perform a half-self test to determine which stage of the print process is malfunctioning.

Press Menu .

Press to highlight INFORMATION, and then press .

Press to highlight PRINT DEMO, and then press to print a demo page.

Open the front cover when the leading edge of the paper exits the printer.

Remove the print cartridges.

Open the print-cartridge drum shield to view the drum surface. If a dark and distinct toner image is present on the drum surface, then the two functions of the electrophotographic process are

Test pages 231

functioning (image-formation and development). Any failure is occurring in the transfer or fusing stage.

Drum-rotation test

The photosensitive drum, located in the print cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main motor through a system of gears on the right side of the printer.

NOTE

This test is especially important if refilled print cartridges have been used.

Open the front door.

Remove the print cartridges.

Mark the drive gear on the cartridge with a felt-tipped marker. Make note of the position of the mark.

Install the print cartridges and close the front door. The startup sequence should rotate the drum enough to move the mark.

Open the front door and inspect the gear that was marked in step 3. Verify that the mark moved.

If the mark did not move, inspect the drive shaft that moves into the print-cartridge area when the front door is closed to make sure that it is meshing with the print cartridge. If the drive shaft looks functional and the drum does not move, then replace the print cartridge. If the drive shaft is damaged, then replace the printer.

232 Chapter 6 Troubleshooting ENWW

Engine resets

Use the following information to perform system-wide reset procedures. Customers do not have access to this information.

Engine resets

Cold reset

A cold reset unlocks menus that have been previously locked and resets all control-panel menu items to the factory defaults. A cold reset does not clear the values in the Service menu, such as the serial number and the page counts.

NOTE

Before performing a cold reset, print a menu map and a configuration page. Use the information on these pages to reset customer-specific settings.

CAUTION

All HP Jetdirect settings are also reset. Be sure to print a configuration page before performing a cold reset. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after performing a cold reset.

To perform a cold reset

Turn the printer off and then on.

When the printer begins its initialization sequence, press and hold until all LEDs are lit.

Press until COLD RESET appears, and then press .

NVRAM initialization

CAUTION

All HP Jetdirect settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the

Jetdirect configuration page. You need to restore the IP address after performing an NVRAM initialization.

Performing an NVRAM initialization resets the following settings and information:

●

All menu settings are reset to factory default values.

●

All localization settings, including language and country/region, are reset.

After performing an NVRAM initialization, reconfigure any computers that print to this printer so that the computers can recognize the printer.

To perform an NVRAM initialization

Turn the printer off and then on.

When the printer begins its initialization sequence, press and hold until all LEDs are lit.

Press one time, and then press Menu .

Press until NVRAM INIT appears, and then press .

ENWW Engine resets 233

Hard-disk initialization

A hard-disk initialization erases and reformats the hard disk. Perform a hard-disk initialization only if an error message on the control panel indicates a disk error. Always try initializing the hard disk before replacing it.

NOTE

Before performing a hard-disk initialization, print a menu map and a configuration page. Use the information on these pages to reset any customer-specific settings.

To perform a hard-disk initialization

Turn the printer off and then on.

When the printer begins its initialization sequence, press and hold Menu until all LEDs are lit.

Press one time. INITIALIZE DISK appears on the control-panel display.

Press one time. A series of asterisks appears on the control-panel display. Wait for the printer to complete its initialization sequence.

234 Chapter 6 Troubleshooting ENWW

Service ID

When printing from an HP Color LaserJet 3000/3600/3800 Series printer, this information appears on the configuration page, which eliminates the need for customers to keep paper receipts for proof of the warranty. Because the printer has an internal clock, the availability of the service ID date depends on the printer being connected to a source that can provide the date, in this case a time server that is on the same network as the printer. When the printer is not connected to a date source, the service ID is not available, and 00000 appears on the configuration page.

Converting the Service ID to an actual date

You can use the printer Service ID number to determine whether the printer is still under warranty.

Use the following procedure to convert the Service ID into the installation date.

Add 1990 to YY to determine the actual year that the printer was installed.

Divide DDD by 30 (and, if there is a remainder, add 1 to the quotient) to determine the month the printer was installed.

The remainder from the calculation in step 2 is the day of the month. If no remainder resulted from the calculation in step 2, then the day of the month is the 30th.

Using the Service ID 12287 as an example, the date conversion is as follows:

12 + 1990 = 2002, so the year is 2002.

287 divided by 30 = 9 with a remainder of 17. Add 1 to 9 to get 10, so the month is October.

The remainder (from the above calculation) is 17, so that is the day of the month.

The complete date is 17-October-2002.

A 6-day grace period is built into the date system.

Restoring the Service ID

If you replace the formatter, the Service ID is lost and must be restored. Use this menu item to reset the Service ID, which is calculated based on the date the printer was first used. The date format is

YYDDD. Use the following procedure to calculate the Service ID.

To calculate YY, subtract 1990 from the calendar year.

To calculate DDD, use the following formula: 30 * (calendar month – 1) + calendar day = DDD.

(If the calendar day is 31, use 30 instead.)

Using October 17, 2002, as the date the printer was first used, the service ID conversion is as follows:

2002 minus 1990 = 12, so YY = 12.

10 minus 1 (calendar month minus 1) = 9.

9 times 30 = 270.

270 plus 17 (the calendar day) = 287, so DDD = 287.

The complete service ID number is 12287.

ENWW Service ID 235

Troubleshooting diagrams

The diagrams in this section include connector locations, DC controller connectors, major assembly locations, printer timing, and printed circuit block diagrams.

Connector locations

Use these diagrams to identify connector locations.

Figure 6-5

Printer connector locations

236 Chapter 6 Troubleshooting ENWW

ENWW

Figure 6-6

500-sheet tray connector locations

Service ID 237

Major assemblies

Use this diagram to identify major assemblies in the printer.

Figure 6-7

Major assemblies (1 of 5)

Fuser drive assembly

Developing-separation drive assembly

Pickup drive assembly

Laser/scanner assembly

Pickup-and-feed assembly

Main drive assembly

238 Chapter 6 Troubleshooting ENWW

2 3 4

ENWW

Figure 6-8

Major assemblies (2 of 5)

Main fan

Fuser drive motor

Print cartridge drive motors (M6, M7, M8, M9)

Pickup-and-feed motor (M4)

Developing separation solenoids (SL5014 and SL5015)

ETB drive motor (M5)

Developing separation solenoid (SL5011)

Cassette pickup solenoid (SL5012)

Multipurpose tray pickup solenoid (SL5013)

10.

Duplex reverse-drive motor

11.

Duplex flapper solenoid (SL10)

12.

Duplex-feed-drive motor (M11)

13.

Door fan (duplex models only)

Service ID 239

Figure 6-9

Major assemblies (3 of 5)

Cartridge sensor assembly

Paper and registration sensor covers

Cassette media sensor (HP color LaserJet 3600 and 3800 only)

Temperature sensor

Media sensor assembly (500–sheet feeder)

240 Chapter 6 Troubleshooting ENWW

ENWW

Figure 6-10

Major assemblies (4 of 5)

Duplex-reverse-drive assembly

Duplex-delivery-drive assembly

Duplex-feed-drive assembly

Position guide and duplex paper-feed assemblies

Service ID 241

Figure 6-11

Major assemblies (5 of 5)

Low-voltage power supply

DC controller PCA

High-voltage power supply

Memory-controller PCA

Driver PCA

Control panel

Duplex-driver PCA

242 Chapter 6 Troubleshooting ENWW

ENWW

DC controller connectors

This diagram shows the connectors on the DC controller PCA.

J1005

J1002

J1006

J1004

J1024

J1014

J1023

J1022

J1020

Figure 6-12

DC controller connectors

J1019

J1009

J1018

J1021

Service ID 243

Timing diagram

Figure 6-13

Timing diagram (HP LaserJet 3000/3800)

244 Chapter 6 Troubleshooting ENWW

ENWW

Figure 6-14

Timing diagram (HP LaserJet 3600)

Service ID 245

Circuit diagrams

The following diagrams show the printer circuits.

246 Chapter 6 Troubleshooting ENWW

ENWW

Figure 6-15

General circuit diagram (1 of 2)

Service ID 247

Figure 6-16

General circuit diagram (2 of 2)

248 Chapter 6 Troubleshooting ENWW

7 Parts and diagrams

ENWW

●

Ordering parts and supplies

●

External panels and covers

●

Internal components

●

Paper-pickup drive assembly

●

Duplexing-feed drive assembly (duplex models)

●

Duplexing reverse-drive assembly (duplex models)

●

Developing separation-drive assembly

●

Fuser drive assembly

●

Cassette (tray 2)

●

Paper-pickup assembly (HP CLJ 3600/3800)

●

Paper-pickup assembly (HP CLJ 3000)

●

Electronic transfer belt (simplex models)

●

Electronic transfer belt (duplex models)

●

Multipurpose tray assembly (tray 1)

●

Duplex-paper feed assembly (duplex models)

●

Fuser

●

PCAs

●

500-sheet feeder cassette (tray 3)

●

500-sheet feeder paper-pickup assembly

●

500-sheet feeder PCA

●

Alphabetical parts list

●

Numerical parts list

249

Ordering parts and supplies

This section describes Web resources for ordering parts and for technical support and resources for ordering related documentation and software.

Parts

Order replacement parts from the following Web sites:

● www.hp.com/ssg/parts/direct_order.html

●

HP Parts Store: www.hp.com/buy/parts

●

Partsurfer: www.partsurfer.hp.com

●

HP Parts Portal: www.hp.com/go/HPparts

How to use the parts lists and diagrams

The figures in this chapter show the major subassemblies in the printer and their component parts. A parts list table follows each exploded-view assembly diagram. Each table lists the item number, the associated part number, and the description of each part. If a part is not listed in the table, then it is not a field replacement unit (FRU).

CAUTION

Be sure to order the correct part. When looking for part numbers for electrical components, pay careful attention to the voltage that is listed in the description column to ensure that the part number selected is for the correct printer model.

NOTE

In this manual, the abbreviation “PCA” stands for “printed circuit board assembly.” components described as a PCA might consist of a single circuit board or a circuit board plus other parts, such as cables and sensors.

Illustration

Types of screws

Description

Screw w/washer

Size

M3X8

Part Number

XA9–1420–000CN

Screw, RS M3X6

M3X10

XA9–1499–000CN

Use

Used to secure metal components to metal components (for example, a ground wire to the frame)

Used to secure metal to metal

Screw, tapping, truss head

M4X10 XB4–7401–000CN Used to secure anything to plastic

250 Chapter 7 Parts and diagrams ENWW

ENWW

Accessories and supplies

Table 7-2

Accessories and supplies

Item Part number Service/exchange number

Q7721-67951 Memory (DIMMs) Q7721A

HP Color LaserJet

3000/3800 Series only) Q7722A Q7722-67951

Q7723-67951

Q5985-67901

Q7723A

500-sheet feeder (tray

Internal (EIO) connectivity for the

HP Color LaserJet

3000 and 3800 Series printers

Q5985A

J6073A

J7934A

J7960A

J7961A

J7972G

J6035D/G

J7942A

J7951A

Description

Synchronous 128 MB

DDR SDRAM DIMM

Synchronous 256 MB

DDR SDRAM DIMM

Synchronous 512 MB

DDR SDRAM DIMM

Optional accessory

HP EIO highperformance hard disk

HP Jetdirect 620n print server (10/100-

TX Ethernet)

HP Jetdirect 625n print server

(10/100/1000T

Ethernet)

HP Jetdirect 635n

IPv6/IPsec/Gigabit print server

HP 1284 parallel card

HP Jetdirect 175x print server (fast

Ethernet, value feature set, 10/100-

TX, USB 1.1)

HP Jetdirect en3700 print server (fast

Ethernet, 10/100-TX,

USB 2.0)

HP Jetdirect ew2400 wired/wireless print

Ordering parts and supplies 251

Table 7-2

Accessories and supplies (continued)

Item Part number Service/exchange number

Printer supplies for the HP Color LaserJet

3000 Series printer

Printer supplies for the HP Color LaserJet

3600 Series printer

Printer supplies for the HP Color LaserJet

3800 Series printer

Cable

Q7560A

Q7561A

Q7562A

Q7563A

Q6470A

Q6471A

Q6472A

Q6473A

Q6470A

Q7581A

Q7582A

Q7583A

C6518A

Media C2934A

C2936A

Q2419A

C4179A

C4179B

Q1298A

Q1298B

HPU1132

Q7560-67901

Q7561-67901

Q7562-67901

Q7563-67901

Q6470-67901

Q6471-67901

Q6472-67901

Q6473-67901

Q6470-67901

Q7581-67901

Q7582-67901

Q7583-67901

Description

server (fast Ethernet, value feature set,

USB 2.0)

Black print cartridge

Cyan print cartridge

Yellow print cartridge

Magenta print cartridge

Black print cartridge

Cyan print cartridge

Yellow print cartridge

Magenta print cartridge

Black print cartridge

Cyan print cartridge

Yellow print cartridge

Magenta print cartridge

USB 2.0 printer cable

(2-meter [6.5-feet] standard)

50 sheets

HP Color LaserJet

Transparencies (letter)

50 sheets

HP Color LaserJet

Transparencies (A4)

50 sheets

HP LaserJet High

Gloss paper (letter)

200 sheets

HP LaserJet High

Gloss paper (letter)

200 sheets

HP LaserJet High

Gloss paper (A4)

HP LaserJet Tough paper (letter)

HP LaserJet Tough paper (A4)

HP Premium Choice

LaserJet paper (letter)

252 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-2

Accessories and supplies (continued)

Item Part number Service/exchange number

CHP410

HPJ1124

CHP310

Reference, service, and training materials

5851-1468

5021-0337

Service and training

Assembly, service, and training CD

Service manual (this manual)

Control-panel overlays

Formatter

HP Color

LaserJet 3000 Series

Q7533-67901

Q7533-67902

Q5982-14006

Q5982-60113

Q5982-90946

Q7533-60111

Q7533-60112

Q7533-60113

Q7533-60114

Q7533-60115

Q7533-60116

Q7533-69001

Q7533-69002

Description

HP Premium Choice

LaserJet paper (A4)

HP LaserJet paper

(letter)

HP LaserJet paper

(A4)

HP LaserJet Printer

Family Print Media

Specification Guide

PCL/PLJ Technical

Reference Package

For downloadable versions, go to www.hp.com/support/ clj3000 ,

www.hp.com/ support/clj3600

, or

www.hp.com/support/ clj3800 . When

connected, select

Manuals.

CD based service and training information

(English)

Printed copy of this manual

French, Spanish,

Portuguese

German, French,

Italian

Spanish, Portuguese,

Catalan

Finnish, Norwegian,

Swedish, Slovak

Czech, Hungarian,

Polish

Russian, Turkish

128 MB (base and N models) new

128 MB (base and N models) exchange

256 MB (DN and DTN models) new

256 MB (DN and DTN models) exchange

Ordering parts and supplies 253

Table 7-2

Accessories and supplies (continued)

Item Part number Service/exchange number

Q5982-67907 Formatter

HP Color

LaserJet 3800 Series

Q5892-69001

Q5982-67908

Q5982-69002

I controller (formatter)

HP Color

LaserJet 3600 Series only

Power cord

Q5987-67901

8120–5301

Description

128 MB (base and N models) new

128 MB (base and N models) exchange

256 MB (DN and DTN models) new

256 MB (DN and DTN models) exchange

I controller

Power cord, OPT-903

3-COND 1.9-M-LG

ROHS (110v)

254 Chapter 7 Parts and diagrams ENWW

ENWW Ordering parts and supplies 255

External panels and covers

See front-cover assembly

Simplex model or Duplex model

See Multipurpose tray (tray1)

Figure 7-1

External panels and covers (1 of 2)

256 Chapter 7 Parts and diagrams ENWW

Table 7-3

External panels and covers (1 of 2)

Ref

Description

Link, multipurpose tray (tray 1) hinge left

Link, multipurpose tray (tray 1) hinge right

Spring, tension

Cover, left

Cover, multipurpose tray (tray 1)

Cover, cassette rear right (hinge)

Cover, cassette rear left

Cover, rear lower

Cover, right

Multipurpose tray (tray 1) extension tray assembly

Part number

RC1-6381-000CN

RC1-6382-000CN

RC1-6383-000CN

RC1-6687-000CN

RC1-6690-000CN

RC1-6691-000CN

RC1-6792-000CN

RC1-7550-000CN

RM1–2669–000CN

RM1-2710-000CN

Qty

ENWW External panels and covers 257

Figure 7-2

External panels and covers (2 of 2)

258 Chapter 7 Parts and diagrams ENWW

Table 7-4

External panels, and covers (2 of 2)

14A

14B

15A

Ref

15B

Description

Interlock-switch assembly

Upper cover assembly (fuser door) (simplex models)

Top-cover assembly (simplex models)

Cable, paper-full (simplex models)

Connector, snap-tight (simplex models)

Top-cover assembly (duplex models)

Cable, paper-full (duplex models)

Upper cover assembly (fuser door) (duplex models)

Face-down tray assembly (HP CLJ 3000)

Face-down tray assembly (HP CLJ 3600/3800)

Cable, duplexing (duplex models)

Part number

RM1-2670-000CN

RM1-2671-000CN

RM1-2672-000CN

RM1-2630-000CN

VS1-7207-003CN

RM1-2713-000CN

RM1-2620-000CN

RM1-2714-000CN

RM1-2777-000CN

RM1-2750-000CN

RM1-2617-000CN

Qty

ENWW External panels and covers 259

Figure 7-3

Front-cover assembly (simplex model)

260 Chapter 7 Parts and diagrams ENWW

Table 7-5

Front-cover assembly (simplex model)

Ref

All

Description

Front-cover assembly (simplex models)

Part number

RM1-2673-000CN

Qty

ENWW External panels and covers 261

Figure 7-4

Front-cover assembly (duplex model)

262 Chapter 7 Parts and diagrams ENWW

Table 7-6

Front-cover assembly (duplex model)

Ref

All

Description

Front-cover assembly (duplex models)

Fan (duplex models)

Part number

RM1-2715-000CN

RK2-0954-000CN

Qty

ENWW External panels and covers 263

Internal components

Figure 7-5

Internal components (1 of 5)

264 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-7

Internal components (1 of 5)

26A

Ref

Description

Holder, fan

Duct, fan

Lever lock, left

Spring, tension

Lever, lock slide, left

Lever, lock slide, right

Cam, slide, right

Lever, lock, left upper

Cover, slide plate, right

Spring, grounding

Fan

Lever, lock, right

Spring, grounding

Spring, tension

Guide, cartridge, left

Gear, 58T

Bushing

Gear, 29T

Cartridge, guide, right assembly

Contact-holder assembly

Media-sensor cassette assembly (HP CLJ 3600/3800)

Cable, media sensor cassette assembly (HP CLJ 3600/3800)

Guide, duplexing external (duplex models)

Cover, guide crossmember

Spring, tension

Latch, left

Latch, right

Duct, 2

Duct, 3

Cable, panel

RC1–6571-000CN

RC1-6573-000CN

RC1-6575-000CN

RM1-2771-000CN

RM1-2683-000CN

RM1-2684-000CN

RM1-2589-000CN

RC1-6744-000CN

RC1-6795-000CN

RC1-7552-000CN

RC1-7554-000CN

RC1-7555-000CN

RC1-7547-000CN

RC1-7548-000CN

RM1-2596-000CN

Part number

RC1-6631-000CN

RC1-6632-000CN

RC1-6633-000CN

RC1-6636-000CN

RC1-6643-000CN

RC1-6645-000CN

RC1-7618-000CN

RC1-6824-000CN

RC1-7583-000CN

RK2-0954-000CN

RC1-6640-000CN

RC1-6641-000CN

RC1-6677-000CN

RC1-6629-000CN

Qty

Internal components 265

See fuser drive assembly

See fuser

See duplex separation drive assembly

HP CLJ 3000

HP CLJ 3600.3800

Figure 7-6

Internal components (2 of 5)

266 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-8

Internal components (2 of 5)

Ref

Description

Cam, gear. 48T

Gear, 41T

Gear, 19T/30T

Gear, 31T

Gear, 17T/41T

Flag, developing estrangement (developing separation)

Cover, crossmember, upper

Guide, cable, right 1

Bushing

Guide, cable, right 3

Guide, cable, right 4

Crossmember, drive side plate

Cover, shutter, left

Holder, toner cartridge

Cable, scanner flat (long (HP CLJ 3000)

Cable, scanner flat (long (HP CLJ 3600/3800)

Cable, scanner flat short

Cable, scanner

Drive-motor assembly, print-cartridge (HP CLJ 3000; requires

1 each for C, M, Y cartridges)

Drive-motor assembly, print-cartridge (HP CLJ 3600/3800; requires 1 each for C, M,Y, K cartridges)

Lever, sensing

Spring, tension

Cable, memory tag

Drive-motor assembly, black print-cartridge (HP CLJ 3000 only; K motor)

Part number

RC1-6584-000CN

RC1-6589-000CN

RC1-6593-000CN

RC1-6594-000CN

RC1-6596-000CN

RC1-6605-000CN

RC1-6668-000CN

RC1-6682-000CN

RC1-6823-000CN

RC1-7544-000CN

RC1-7545-000CN

RC1-7576-000CN

RC1-6651-000CN

RC1-6771-000CN

RK2-0971-000CN

RK2-0966-000CN

RK2-0967-000CN

RM1-2594-000CN

RM1-2689-000CN

RC1-7597-000CN

RC1-7598-000CN

RM1-2627-000CN

RM1-2773-000CN

Qty

Internal components 267

Figure 7-7

Internal components (3 of 5)

268 Chapter 7 Parts and diagrams

See ETB simplex models

See duplex assembly

See ETB duplex models

See paper-pickup assembly

ENWW

Table 7-9

Internal components (3 of 5)

28A

Ref

Description

Cover, gear

Guide, cassette front, left

Guide, cassette front, right

Cam, slide, left

Rod, link, left

Rod, link, right

Foot, rear

Holder, ETB, left

Holder, ETB, right

Mount, hinge, left

Cable, duplex docking

Motor, AC 24V, 9W

Cable, sensor

Right-rear base assembly

Cassette sensor PCA

Plate, gear 3

Foot, rubber assembly, front

Part number

RC1-6405-000CN

RC1-6499-000CN

RC1-6502-000CN

RC1-6638-000CN

RC1-6639-000CN

RC1-6646-000CN

RC1-6650-000CN

RC1-6673-000CN

RC1-6674-000CN

RC1-6684-000CN

RM1-2609-000CN

RK2-0939-000CN

RM1-2603-000CN

RM1-2678-000CN

RM1-2576-000CN

RL1-1069-000CN

RL1-1067-000CN

Qty

Internal components 269

Figure 7-8

Internal components (4 of 5)

270 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-10

Internal components (4 of 5)

Ref

Description

Holder, drawer connector

Holder, drawer

Guide, cable, left

Arm, switch-link

Guide, flexible flat cable 1

Guide, flexible flat cable 2

Guard, cable

Bracket, left, rear

Sensor, temperature

Cable, environment sensor

Cable, ETB

Cable, drum motor

Cable, solenoid

Cable, cassette

Cable, drum motor (HP CLJ 3000)

Cable, drum motor (HP CLJ 3600/3800)

Cable, paper-full

Fuser cable assembly

Cable, drive power

Scanner assembly (HP CLJ 3000)

Scanner assembly (HP CLJ 3600/3800)

Part number

RC1-6652-000CN

RC1-6653-000CN

RC1-6681-000CN

RC1-6700-000CN

RC1-6772-000CN

RC1-6773-000CN

RC1-6825-000CN

RC1-7551-000CN

WP2-5214-000CN

RM1-2595-000CN

RM1-2608-000CN

RM1-2610-000Cn

RM1-2611-000CN

RM1-2613-000CN

RM1-2629-000CN

RM1-2614-000CN

RM1-2628-000CN

RM1-2597-000CN

RM1-2605-000CN

RM1-2952-000CN

RM1-2640-000CN

Qty

Internal components 271

See paper-pickup assembly

Figure 7-9

Internal components (5 of 5)

272 Chapter 7 Parts and diagrams ENWW

Table 7-11

Internal components (5 of 5)

Ref

Description

Cover, rear

Cover

Cable, drive flat 1

Cable, drive flat 2

Duct 1

Relay, PCA

Cable, panel connecting

Cable, power control

Cable, clamp

Multipurpose tray paper-pickup gear assembly

Shield, PCA

Cover, connector

Cover, paper sensor

Cover, registration sensor

Part number

RC1-6627-000CN

RC1-7577-000CN

RK2-0969-000CN

RK2-0970-000CN

RC1-7546-000CN

RM1-2582-000CN

RM1-2587-000CN

RM1-2592-000CN

WT2-5944-000CN

RM1-2704-000CN

RC1-7599-000CN

RC1-6607-000CN

RC1-6611-000CN

RC1-6612-000CN

Qty

ENWW Internal components 273

Paper-pickup drive assembly

Figure 7-10

Paper-pickup drive assembly

274 Chapter 7 Parts and diagrams ENWW

Table 7-12

Paper-pickup drive assembly

Ref

All

Description

Paper-pickup drive assembly

Part number

RM1-2679-000CN

Qty

ENWW Paper-pickup drive assembly 275

Duplexing-feed drive assembly (duplex models)

Figure 7-11

Duplexing-feed drive assembly (duplex models)

276 Chapter 7 Parts and diagrams ENWW

Table 7-13

Duplexing-feed drive assembly (duplex models)

Ref

All

Description

Duplexing-feed drive assembly (duplex models)

Part number

RM1-2720-000CN

Qty

ENWW Duplexing-feed drive assembly (duplex models) 277

Duplexing reverse-drive assembly (duplex models)

Figure 7-12

Duplexing reverse-drive assembly (duplex models)

278 Chapter 7 Parts and diagrams ENWW

Table 7-14

Duplexing reverse-drive assembly (duplex models)

Ref

All

Description

Duplexing reverse-drive assembly (duplex models)

Cable, duplexing (duplex models)

Cable, duplexing sensor (duplex models)

Part number

RM1-2721-000CN

RM1-2616-000CN

RM1-2618-000CN

Qty

ENWW Duplexing reverse-drive assembly (duplex models) 279

Developing separation-drive assembly

Figure 7-13

Developing separation-drive assembly

280 Chapter 7 Parts and diagrams ENWW

Table 7-15

Developing separation-drive assembly

Ref

All

Description

Developing separation (estrangement) drive assembly

Part number

RM1-2687-000CN

Qty

ENWW Developing separation-drive assembly 281

Fuser drive assembly

Figure 7-14

Fuser drive assembly

282 Chapter 7 Parts and diagrams ENWW

Table 7-16

Fuser drive assembly

Ref

All

Description

Fuser drive assembly

Cable, fuser drive

Part number

RM1-2668-000CN

RM1-2619-000CN

Qty

ENWW Fuser drive assembly 283

Cassette (tray 2)

Figure 7-15

Cassette (tray 2)

284 Chapter 7 Parts and diagrams ENWW

Table 7-17

Cassette (tray 2)

Ref

All

Description

Cassette, 250-sheet

Cover, cassette, front

Separation-pad assembly

Part number

RM1-2705-000CN

RC1-6491-000CN

RM1-2709-000CN

Qty

ENWW Cassette (tray 2) 285

Paper-pickup assembly (HP CLJ 3600/3800)

Figure 7-16

Paper-pickup assembly (HP CLJ 3600/3800)

286 Chapter 7 Parts and diagrams ENWW

Table 7-18

Paper-pickup assembly (HP CLJ 3600/3800)

Ref

All

Description

Paper-pickup assembly (HP CLJ 3600/3800)

Multipurpose tray roller (HP CLJ 3600/3800)

Cover, cassette roller assembly (HP CLJ 3600/3800)

Part number

RM1-2755-000CN

RM1-2741-000CN

RM1-6609-000CN

Cassette RM1-2702-000CN

Multipurpose tray separation-pad assembly (HP CLJ 3600/3800) RM1-2699-000CN

Qty

ENWW Paper-pickup assembly (HP CLJ 3600/3800) 287

Paper-pickup assembly (HP CLJ 3000)

Figure 7-17

Paper-pickup assembly (HP CLJ 3000)

288 Chapter 7 Parts and diagrams ENWW

Table 7-19

Paper-pickup assembly (HP CLJ 3000)

Ref

All

Description

Paper-pickup assembly (HP CLJ 3000)

Spring, tension (HP CLJ 3000)

Bushing (HP CLJ 3000)

Clutch, mechanical (HP CLJ 3000)

Spring, compression (HP CLJ 3000)

Gear, 18T (HP CLJ 3000)

Preregistration-guide assembly (HP CLJ 3000)

Block, Multipurpose path (HP CLJ 3000)

Part number

RM1-2774-000CN

RC1-6516-000CN

RC1-6517-000CN

RC1-6518-000CN

RM1-2699-000CN

RC1-6520-000CN

RC1-6521-000CN

RM1-2775-000CN

RC1-7959-000CN

Qty

ENWW Paper-pickup assembly (HP CLJ 3000) 289

Electronic transfer belt (simplex models)

Figure 7-18

Electronic transfer belt (simplex models)

290 Chapter 7 Parts and diagrams ENWW

Table 7-20

Electronic transfer belt (simplex models)

Ref

All

Description

Electronic transfer belt (simplex models)

Motor, DC (ETB) (simplex models)

Part number

RM1-2690-000CN

RK2-0937-000CN

Qty

ENWW Electronic transfer belt (simplex models) 291

Electronic transfer belt (duplex models)

See electronic transfer belt (simplex models)

Figure 7-19

Electronic transfer belt (duplex models)

292 Chapter 7 Parts and diagrams ENWW

Table 7-21

Electronic transfer belt (duplex models)

Ref

All

Description

Electronic transfer belt (duplex models)

Part number

RM1-2711-000CN

Qty

ENWW Electronic transfer belt (duplex models) 293

Multipurpose tray assembly (tray 1)

Figure 7-20

Multipurpose tray assembly (tray 1)

294 Chapter 7 Parts and diagrams ENWW

Table 7-22

Multipurpose tray assembly (tray 1)

Ref

All

Description

Multipurpose tray assembly (tray 1)

Part number

RM1-2711-000CN

Qty

ENWW Multipurpose tray assembly (tray 1) 295

Duplex-paper feed assembly (duplex models)

See Duplexing reverse drive assembly

See Duplexing feed drive assembly

Figure 7-21

Duplex-paper feed assembly (duplex models)

296 Chapter 7 Parts and diagrams ENWW

Table 7-23

Duplex-paper feed assembly (duplex models)

Ref

Description

Duplex-paper feed assembly (duplex models)

Position-guide assembly (duplex models)

Lower guide assembly (duplex models)

Part number

RM1-2718-000CN

RM1-2719-000CN

RM1-2722-000CN

Qty

ENWW Duplex-paper feed assembly (duplex models) 297

Fuser

Figure 7-22

Fuser

298 Chapter 7 Parts and diagrams ENWW

Table 7-24

Fuser

Ref

All

Description

Fuser assembly 110V-127V

Fuser assembly 220V-240V

Part number

RM1-2665-000CN

RM1-2743-000CN

Qty

ENWW Fuser 299

PCAs

Figure 7-23

PCAs

300 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-25

PCAs

Ref

Description

DC controller PCA assembly (HP CLJ 3000)

DC controller PCA assembly (HP CLJ 3600/3800)

High-voltage PCA assembly

Low-voltage power PCA assembly (110V-127V)

Low-voltage power PCA assembly (220V-240V)

Control panel-assembly (HP CLJ 3000)

Control-panel assembly (HP CLJ 3600/3800)

Driver PCA

Cartridge-sensor PCA

Duplexing PCA assembly (duplex models)

Part number

Rm1-2600-000CN

Rm1-2580-000CN

RM1-2578-000CN

RK2-0956-000CN

RK2-0957-000CN

RK2-0996-000CN

RK2-0989-000CN

RM1-2581-000CN

RM1-2585-000CN

RM1-2584-000CN

Qty

NOTE

This illustration does not show the relay PCA. See callout 9 in

Figure 7-9 Internal components (5 of 5) on page 272 .

PCAs 301

500-sheet feeder cassette (tray 3)

Figure 7-24

500-sheet feeder cassette (tray 3)

302 Chapter 7 Parts and diagrams ENWW

Table 7-26

500-sheet feeder cassette (tray 3)

Ref

All

Description

Cassette, 500–sheet feeder (tray 3)

Cover, 500-sheet cassette

Separation-pad-holder assembly (500-sheet feeder)

Part number

RM1-2732-000CN

RC1-6945-000CN

RM1-2735-000CN

Qty

ENWW 500-sheet feeder cassette (tray 3) 303

500-sheet feeder paper-pickup assembly

Figure 7-25

500-sheet feeder paper-pickup assembly

304 Chapter 7 Parts and diagrams ENWW

Table 7-27

500-sheet feeder paper-pickup assembly

Ref

All

22A

Description

500-sheet feeder paper-pickup assembly

Photointerruptor

Cable, option sensor

Sensor, media assembly

Cable, option media sensor (500-sheet feeder)

Paper-pickup-roller assembly (500-sheet feeder)

Part number

RM1-2725-000CN

WG8-5696-000CN

RM1-2625-000CN

RM1-2757-000CN

RM1-2624-000CN

RM1–2727–000CN

Qty

ENWW 500-sheet feeder paper-pickup assembly 305

500-sheet feeder PCA

Figure 7-26

500-sheet feeder PCA

306 Chapter 7 Parts and diagrams ENWW

Table 7-28

500-sheet feeder PCA

Ref

Description

PCA assembly (500-sheet feeder)

Part number

RM1-2583-000CN

Qty

ENWW 500-sheet feeder PCA 307

Alphabetical parts list

Table 7-29

Alphabetical parts list

Description

500-sheet feeder paper-pickup assembly

Arm, switch-link

Block, Multipurpose path (HP CLJ 3000)

Bracket, left, rear

Bushing

Bushing (HP CLJ 3000)

Cable, cassette

Cable, clamp

Cable, drive flat 1

Cable, drive flat 2

Cable, drive power

Cable, drum motor

Cable, drum motor (HP CLJ 3000)

Cable, drum motor (HP CLJ 3600/3800)

Cable, duplex docking

Cable, duplexing (duplex models)

Cable, duplexing sensor (duplex models)

308 Chapter 7 Parts and diagrams

Part number

RM1-2725-000CN

RC1-6700-000CN

RC1-7959-000CN

RC1-7551-000CN

RC1-6573-000CN

RC1-6823-000CN

RC1-6517-000CN

RC1-6518-000CN

RM1-2613-000CN

WT2-5944-000CN

RK2-0969-000CN

RK2-0970-000CN

RM1-2605-000CN

RM1-2610-000Cn

RM1-2629-000CN

RM1-2614-000CN

RM1-2609-000CN

RM1-2617-000CN

RM1-2616-000CN

RM1-2618-000CN

Table and page

Duplexing reverse-drive assembly (duplex models) on page 279

ENWW

Table 7-29

Alphabetical parts list (continued)

Description

Cable, environment sensor

Part number

RM1-2595-000CN

RM1-2608-000CN Cable, ETB

Cable, fuser drive RM1-2619-000CN

Cable, media sensor cassette assembly (HP CLJ 3600/3800) RM1-2589-000CN

Cable, memory tag

Cable, option media sensor (500-sheet feeder)

Cable, option sensor

Cable, panel

Cable, panel connecting

Cable, paper-full

Cable, paper-full (duplex models)

Cable, paper-full (simplex models)

Cable, power control

Cable, scanner

Cable, scanner flat (long (HP CLJ 3000)

Cable, scanner flat (long (HP CLJ 3600/3800)

Cable, scanner flat short

Cable, sensor

Cable, solenoid

Cam, gear. 48T

Cam, slide, left

Cam, slide, right

RM1-2627-000CN

RM1-2624-000CN

RM1-2625-000CN

RM1-2596-000CN

RM1-2587-000CN

RM1-2628-000CN

RM1-2620-000CN

RM1-2630-000CN

RM1-2592-000CN

RM1-2594-000CN

RK2-0971-000CN

RK2-0966-000CN

RK2-0967-000CN

RM1-2603-000CN

RM1-2611-000CN

RC1-6584-000CN

RC1-6638-000CN

RC1-6645-000CN

Table and page

Alphabetical parts list 309

310

Table 7-29

Alphabetical parts list (continued)

Description

Cartridge, guide, right assembly

Cartridge-sensor PCA

Cassette

Cassette sensor PCA

Cassette, 250-sheet

Cassette, 500–sheet feeder (tray 3)

Clutch, mechanical (HP CLJ 3000)

Connector, snap-tight (simplex models)

Contact-holder assembly

Control panel-assembly (HP CLJ 3000)

Control-panel assembly (HP CLJ 3600/3800)

Cover

Cover, 500-sheet cassette

Cover, cassette rear left

Cover, cassette rear right (hinge)

Cover, cassette roller assembly (HP CLJ 3600/3800)

Cover, cassette, front

Cover, connector

Cover, crossmember, upper

Cover, gear

Cover, guide crossmember

Cover, left

Cover, multipurpose tray (tray 1)

Chapter 7 Parts and diagrams

Part number

RM1-2771-000CN

RM1-2585-000CN

RM1-2702-000CN

RM1-2576-000CN

RM1-2705-000CN

RM1-2732-000CN

RM1-2699-000CN

VS1-7207-003CN

RM1-2683-000CN

RK2-0996-000CN

RK2-0989-000CN

RC1-7577-000CN

RC1-6945-000CN

RC1-6792-000CN

RC1-6691-000CN

RM1-6609-000CN

RC1-6491-000CN

RC1-6607-000CN

RC1-6668-000CN

RC1-6405-000CN

RC1-6795-000CN

RC1-6687-000CN

RC1-6690-000CN

Table and page

ENWW

Table 7-29

Alphabetical parts list (continued)

Description

Cover, paper sensor

Cover, rear

Cover, rear lower

Cover, registration sensor

Cover, right

Cover, shutter, left

Part number

RC1-6611-000CN

RC1-6627-000CN

RC1-7550-000CN

RC1-6612-000CN

RM1–2669–000CN

RC1-6651-000CN

Cover, slide plate, right

Crossmember, drive side plate

RC1-6824-000CN

RC1-7576-000CN

DC controller PCA assembly (HP CLJ 3000)

DC controller PCA assembly (HP CLJ 3600/3800)

Developing separation (estrangement) drive assembly

Rm1-2600-000CN

Rm1-2580-000CN

RM1-2687-000CN

Drive-motor assembly, black print-cartridge (HP CLJ 3000 only;

K motor)

Drive-motor assembly, print-cartridge (HP CLJ 3000; requires 1 each for C, M, Y cartridges)

Drive-motor assembly, print-cartridge (HP CLJ 3600/3800; requires 1 each for C, M,Y, K cartridges)

Driver PCA

Duct 1

RM1-2773-000CN

RM1-2689-000CN

RM1-2581-000CN

RC1-7546-000CN

Duct, 2

Duct, 3

Duct, fan

Duplex-paper feed assembly (duplex models)

Duplexing PCA assembly (duplex models)

Duplexing reverse-drive assembly (duplex models)

RC1-7547-000CN

RC1-7548-000CN

RC1-6632-000CN

RM1-2718-000CN

RM1-2584-000CN

RM1-2721-000CN

Duplexing-feed drive assembly (duplex models) RM1-2720-000CN

Table and page

Developing separation-drive assembly on page 281

Duplexing reverse-drive assembly (duplex models) on page 279

Duplexing-feed drive assembly (duplex models) on page 277

Alphabetical parts list 311

312

Table 7-29

Alphabetical parts list (continued)

Description

Electronic transfer belt (duplex models)

Electronic transfer belt (simplex models)

Face-down tray assembly (HP CLJ 3000)

Face-down tray assembly (HP CLJ 3600/3800)

Fan

Fan (duplex models)

Flag, developing estrangement (developing separation)

Foot, rear

Foot, rubber assembly, front

Front-cover assembly (duplex models)

Front-cover assembly (simplex models)

Fuser assembly 110V-127V

Fuser assembly 220V-240V

Fuser cable assembly

Fuser drive assembly

Gear, 17T/41T

Gear, 18T (HP CLJ 3000)

Gear, 19T/30T

Gear, 29T

Gear, 31T

Gear, 41T

Gear, 58T

Guard, cable

Chapter 7 Parts and diagrams

Part number

RM1-2711-000CN

RM1-2690-000CN

RM1-2777-000CN

RM1-2750-000CN

RK2-0954-000CN

RC1-6605-000CN

RC1-6650-000CN

RL1-1067-000CN

RM1-2715-000CN

RM1-2673-000CN

RM1-2665-000CN

RM1-2743-000CN

RM1-2597-000CN

RM1-2668-000CN

RC1-6596-000CN

RC1-6521-000CN

RC1-6593-000CN

RC1-6575-000CN

RC1-6594-000CN

RC1-6589-000CN

RC1–6571-000CN

RC1-6825-000CN

Table and page

(duplex models) on page 293

(simplex model) on page 261

Front-cover assembly

Fuser on page 299

ENWW

Table 7-29

Alphabetical parts list (continued)

Description

Guide, cable, left

Guide, cable, right 1

Guide, cable, right 3

Guide, cable, right 4

Guide, cartridge, left

Guide, cassette front, left

Guide, cassette front, right

Guide, duplexing external (duplex models)

Guide, flexible flat cable 1

Guide, flexible flat cable 2

High-voltage PCA assembly

Holder, drawer

Holder, drawer connector

Holder, ETB, left

Holder, ETB, right

Holder, fan

Holder, toner cartridge

Interlock-switch assembly

Latch, left

Latch, right

Lever lock, left

Lever, lock slide, left

RC1-6772-000CN

RC1-6773-000CN

RM1-2578-000CN

RC1-6653-000CN

RC1-6652-000CN

RC1-6673-000CN

RC1-6674-000CN

RC1-6631-000CN

RC1-6771-000CN

RM1-2670-000CN

RC1-7554-000CN

RC1-7555-000CN

RC1-6633-000CN

RC1-6636-000CN

Part number

RC1-6681-000CN

RC1-6682-000CN

RC1-7544-000CN

RC1-7545-000CN

RC1-6629-000CN

RC1-6499-000CN

RC1-6502-000CN

RC1-6744-000CN

Table and page

Alphabetical parts list 313

Table 7-29

Alphabetical parts list (continued)

Description

Lever, lock slide, right

Lever, lock, left upper

Lever, lock, right

Lever, sensing

Link, multipurpose tray (tray 1) hinge left

Link, multipurpose tray (tray 1) hinge right

Low-voltage power PCA assembly (110V-127V)

Low-voltage power PCA assembly (220V-240V)

Lower guide assembly (duplex models)

Media-sensor cassette assembly (HP CLJ 3600/3800)

Motor, AC 24V, 9W

Motor, DC (ETB) (simplex models)

Mount, hinge, left

Multipurpose tray (tray 1) extension tray assembly

Multipurpose tray assembly (tray 1)

Multipurpose tray paper-pickup gear assembly

Multipurpose tray roller (HP CLJ 3600/3800)

Part number

RC1-6643-000CN

RC1-7618-000CN

RC1-6640-000CN

RC1-7597-000CN

RC1-6381-000CN

RC1-6382-000CN

RK2-0956-000CN

RK2-0957-000CN

RM1-2722-000CN

RM1-2684-000CN

RK2-0939-000CN

RK2-0937-000CN

RC1-6684-000CN

RM1-2710-000CN

RM1-2711-000CN

RM1-2704-000CN

RM1-2741-000CN

Multipurpose tray separation-pad assembly (HP CLJ 3600/3800) RM1-2699-000CN

Paper-pickup assembly (HP CLJ 3000)

Paper-pickup assembly (HP CLJ 3600/3800)

Paper-pickup drive assembly

RM1-2774-000CN

RM1-2755-000CN

RM1-2679-000CN

Table and page

Multipurpose tray assembly

(tray 1) on page 295

Paper-pickup drive assembly on page 275

314 Chapter 7 Parts and diagrams ENWW

ENWW

Table 7-29

Alphabetical parts list (continued)

Description

Paper-pickup-roller assembly (500-sheet feeder)

PCA assembly (500-sheet feeder)

Photointerruptor

Plate, gear 3

Position-guide assembly (duplex models)

Preregistration-guide assembly (HP CLJ 3000)

Relay, PCA

Right-rear base assembly

Rod, link, left

Rod, link, right

Scanner assembly (HP CLJ 3000)

Scanner assembly (HP CLJ 3600/3800)

Sensor, media assembly

Sensor, temperature

Separation-pad assembly

Separation-pad-holder assembly (500-sheet feeder)

Shield, PCA

Spring, compression (HP CLJ 3000)

Spring, grounding

Spring, tension

RC1-6639-000CN

RC1-6646-000CN

RM1-2952-000CN

RM1-2640-000CN

RM1-2757-000CN

WP2-5214-000CN

RM1-2709-000CN

RM1-2735-000CN

RC1-7599-000CN

Part number

RM1–2727–000CN

RM1-2583-000CN

WG8-5696-000CN

RL1-1069-000CN

RM1-2719-000CN

RM1-2775-000CN

RM1-2582-000CN

RM1-2678-000CN

RC1-6520-000CN

RC1-7583-000CN

RC1-6641-000CN

RC1-6383-000CN

RC1-6636-000CN

Table and page

500-sheet feeder PCA on page 307

Alphabetical parts list 315

Table 7-29

Alphabetical parts list (continued)

Description

Spring, tension

Spring, tension (HP CLJ 3000)

Top-cover assembly (duplex models)

Top-cover assembly (simplex models)

Upper cover assembly (fuser door) (duplex models)

Upper cover assembly (fuser door) (simplex models)

Part number

RC1-6677-000CN

RC1-7552-000CN

RC1-7598-000CN

RC1-6516-000CN

RM1-2713-000CN

RM1-2672-000CN

RM1-2714-000CN

RM1-2671-000CN

Table and page

316 Chapter 7 Parts and diagrams ENWW

Numerical parts list

Table 7-30

Numerical parts list

Part number

RC1-6381-000CN

Description

Link, multipurpose tray (tray 1) hinge left

RC1-6521-000CN

RC1-6573-000CN

RC1-6575-000CN

RC1-6584-000CN

RC1-6589-000CN

RC1-6593-000CN

RC1-6594-000CN

RC1-6596-000CN

RC1-6605-000CN

RC1-6607-000CN

RC1-6382-000CN

RC1-6383-000CN

RC1-6405-000CN

RC1-6491-000CN

RC1-6499-000CN

RC1-6502-000CN

RC1-6516-000CN

RC1-6517-000CN

RC1-6518-000CN

RC1-6520-000CN

Link, multipurpose tray (tray 1) hinge right

Spring, tension

Cover, gear

Cover, cassette, front

Guide, cassette front, left

Guide, cassette front, right

Spring, tension (HP CLJ 3000)

Bushing (HP CLJ 3000)

Spring, compression (HP CLJ 3000)

Gear, 18T (HP CLJ 3000)

Bushing

Gear, 29T

Cam, gear. 48T

Gear, 41T

Gear, 19T/30T

Gear, 31T

Gear, 17T/41T

Flag, developing estrangement (developing separation)

Cover, connector

ENWW

Table and page

Numerical parts list 317

Table 7-30

Numerical parts list (continued)

Part number Description

RC1-6611-000CN Cover, paper sensor

RC1-6612-000CN

RC1-6627-000CN

RC1-6629-000CN

RC1-6631-000CN

RC1-6632-000CN

RC1-6633-000CN

RC1-6636-000CN

RC1-6638-000CN

RC1-6639-000CN

RC1-6640-000CN

RC1-6641-000CN

RC1-6643-000CN

RC1-6645-000CN

RC1-6646-000CN

RC1-6650-000CN

RC1-6651-000CN

RC1-6652-000CN

RC1-6653-000CN

RC1-6668-000CN

RC1-6673-000CN

Cover, registration sensor

Cover, rear

Guide, cartridge, left

Holder, fan

Duct, fan

Lever lock, left

Spring, tension

Lever, lock slide, left

Cam, slide, left

Rod, link, left

Lever, lock, right

Spring, grounding

Lever, lock slide, right

Cam, slide, right

Rod, link, right

Foot, rear

Cover, shutter, left

Holder, drawer connector

Holder, drawer

Cover, crossmember, upper

Holder, ETB, left

318 Chapter 7 Parts and diagrams

Table and page

ENWW

Table 7-30

Numerical parts list (continued)

Part number Description

RC1-6674-000CN Holder, ETB, right

RC1-6677-000CN

RC1-6681-000CN

RC1-6682-000CN

RC1-6684-000CN

RC1-6687-000CN

RC1-6690-000CN

RC1-6691-000CN

RC1-6700-000CN

RC1-6744-000CN

RC1-6771-000CN

RC1-6772-000CN

RC1-6773-000CN

RC1-6792-000CN

RC1-6795-000CN

RC1-6823-000CN

RC1-6824-000CN

RC1-6825-000CN

RC1-6945-000CN

RC1-7544-000CN

RC1-7545-000CN

RC1-7546-000CN

Spring, tension

Guide, cable, left

Guide, cable, right 1

Mount, hinge, left

Cover, left

Cover, multipurpose tray (tray 1)

Cover, cassette rear right (hinge)

Arm, switch-link

Guide, duplexing external (duplex models)

Holder, toner cartridge

Guide, flexible flat cable 1

Guide, flexible flat cable 2

Cover, cassette rear left

Cover, guide crossmember

Bushing

Cover, slide plate, right

Guard, cable

Cover, 500-sheet cassette

Guide, cable, right 3

Guide, cable, right 4

Duct 1

Table and page

Numerical parts list 319

Table 7-30

Numerical parts list (continued)

Part number Description

RC1-7547-000CN Duct, 2

RC1-7548-000CN

RC1-7550-000CN

RC1-7551-000CN

RC1-7552-000CN

RC1-7554-000CN

RC1-7555-000CN

RC1-7576-000CN

RC1-7577-000CN

RC1-7583-000CN

RC1-7597-000CN

RC1-7598-000CN

RC1-7599-000CN

RC1-7618-000CN

RC1-7959-000CN

RC1–6571-000CN

RK2-0937-000CN

RK2-0939-000CN

RK2-0954-000CN

RK2-0956-000CN

RK2-0957-000CN

RK2-0966-000CN

Duct, 3

Cover, rear lower

Bracket, left, rear

Spring, tension

Latch, left

Latch, right

Crossmember, drive side plate

Cover

Spring, grounding

Lever, sensing

Spring, tension

Shield, PCA

Lever, lock, left upper

Block, Multipurpose path (HP CLJ 3000)

Gear, 58T

Motor, DC (ETB) (simplex models)

Motor, AC 24V, 9W

Fan (duplex models)

Fan

Low-voltage power PCA assembly (110V-127V)

Low-voltage power PCA assembly (220V-240V)

Cable, scanner flat (long (HP CLJ 3600/3800)

320 Chapter 7 Parts and diagrams

Table and page

ENWW

Table 7-30

Numerical parts list (continued)

Part number

RK2-0967-000CN

RK2-0969-000CN

RK2-0970-000CN

RK2-0971-000CN

RK2-0989-000CN

RK2-0996-000CN

RL1-1067-000CN

RL1-1069-000CN

RM1-2576-000CN

RM1-2578-000CN

Rm1-2580-000CN

RM1-2581-000CN

RM1-2582-000CN

RM1-2583-000CN

RM1-2584-000CN

RM1-2585-000CN

RM1-2587-000CN

RM1-2589-000CN

RM1-2592-000CN

RM1-2594-000CN

RM1-2595-000CN

RM1-2596-000CN

RM1-2597-000CN

Rm1-2600-000CN

RM1-2603-000CN

Description

Cable, scanner flat short

Cable, drive flat 1

Cable, drive flat 2

Cable, scanner flat (long (HP CLJ 3000)

Control-panel assembly (HP CLJ 3600/3800)

Control panel-assembly (HP CLJ 3000)

Foot, rubber assembly, front

Plate, gear 3

Cassette sensor PCA

High-voltage PCA assembly

DC controller PCA assembly (HP CLJ 3600/3800)

Driver PCA

Relay, PCA

PCA assembly (500-sheet feeder)

Duplexing PCA assembly (duplex models)

Cartridge-sensor PCA

Cable, panel connecting

Cable, media sensor cassette assembly (HP CLJ 3600/3800)

Cable, power control

Cable, scanner

Cable, environment sensor

Cable, panel

Fuser cable assembly

DC controller PCA assembly (HP CLJ 3000)

Cable, sensor

Table and page

500-sheet feeder PCA on page 307

Numerical parts list 321

322

RM1-2617-000CN

RM1-2618-000CN

RM1-2619-000CN

RM1-2620-000CN

RM1-2624-000CN

RM1-2625-000CN

RM1-2627-000CN

RM1-2628-000CN

RM1-2629-000CN

RM1-2630-000CN

RM1-2640-000CN

RM1-2665-000CN

RM1-2668-000CN

Table 7-30

Numerical parts list (continued)

Part number Description

RM1-2605-000CN Cable, drive power

RM1-2608-000CN

RM1-2609-000CN

RM1-2610-000Cn

RM1-2611-000CN

RM1-2613-000CN

RM1-2614-000CN

RM1-2616-000CN

Cable, ETB

Cable, duplex docking

Cable, drum motor

Cable, solenoid

Cable, cassette

Cable, drum motor (HP CLJ 3600/3800)

Cable, duplexing (duplex models)

Cable, duplexing sensor (duplex models)

Cable, fuser drive

Cable, paper-full (duplex models)

Cable, option media sensor (500-sheet feeder)

Cable, option sensor

Cable, memory tag

Cable, paper-full

Cable, drum motor (HP CLJ 3000)

Cable, paper-full (simplex models)

Scanner assembly (HP CLJ 3600/3800)

Fuser assembly 110V-127V

Fuser drive assembly

Chapter 7 Parts and diagrams

Table and page

Duplexing reverse-drive assembly (duplex models) on page 279

Duplexing reverse-drive assembly (duplex models) on page 279

Fuser on page 299

ENWW

Table 7-30

Numerical parts list (continued)

Part number

RM1-2670-000CN

RM1-2671-000CN

RM1-2672-000CN

RM1-2673-000CN

RM1-2678-000CN

RM1-2679-000CN

RM1-2683-000CN

RM1-2684-000CN

RM1-2687-000CN

RM1-2689-000CN

RM1-2690-000CN

RM1-2699-000CN

RM1-2702-000CN

RM1-2704-000CN

RM1-2705-000CN

RM1-2709-000CN

RM1-2710-000CN

RM1-2711-000CN

RM1-2713-000CN

Description Table and page

Interlock-switch assembly

Upper cover assembly (fuser door) (simplex models)

Top-cover assembly (simplex models)

Front-cover assembly (simplex models)

Right-rear base assembly

Paper-pickup drive assembly

Contact-holder assembly

Media-sensor cassette assembly (HP CLJ 3600/3800)

(simplex model) on page 261

Front-cover assembly

Paper-pickup drive assembly on page 275

Developing separation-drive assembly on page 281

Developing separation (estrangement) drive assembly

Drive-motor assembly, print-cartridge (HP CLJ 3000; requires 1 each for C, M, Y cartridges)

Drive-motor assembly, print-cartridge (HP CLJ 3600/3800; requires 1 each for C, M,Y, K cartridges)

Electronic transfer belt (simplex models)

Top-cover assembly (duplex models)

Multipurpose tray separation-pad assembly (HP CLJ 3600/3800)

Clutch, mechanical (HP CLJ 3000)

Cassette

Multipurpose tray paper-pickup gear assembly

Cassette, 250-sheet

Separation-pad assembly

Multipurpose tray (tray 1) extension tray assembly

Electronic transfer belt (duplex models)

(duplex models) on page 293

Multipurpose tray assembly (tray 1)

Multipurpose tray assembly

(tray 1) on page 295

Numerical parts list 323

Table 7-30

Numerical parts list (continued)

Part number

RM1-2714-000CN

RM1-2715-000CN

RM1-2718-000CN

RM1-2719-000CN

RM1-2720-000CN

RM1-2721-000CN

RM1-2722-000CN

RM1-2725-000CN

RM1-2732-000CN

RM1-2735-000CN

RM1-2741-000CN

RM1-2743-000CN

RM1-2750-000CN

RM1-2755-000CN

RM1-2757-000CN

RM1-2771-000CN

RM1-2773-000CN

RM1-2774-000CN

RM1-2775-000CN

RM1-2777-000CN

RM1-2952-000CN

Description

Upper cover assembly (fuser door) (duplex models)

Front-cover assembly (duplex models)

Duplex-paper feed assembly (duplex models)

Position-guide assembly (duplex models)

Duplexing-feed drive assembly (duplex models)

Duplexing reverse-drive assembly (duplex models)

Lower guide assembly (duplex models)

500-sheet feeder paper-pickup assembly

Cassette, 500–sheet feeder (tray 3)

Separation-pad-holder assembly (500-sheet feeder)

Multipurpose tray roller (HP CLJ 3600/3800)

Fuser assembly 220V-240V

Face-down tray assembly (HP CLJ 3600/3800)

Paper-pickup assembly (HP CLJ 3600/3800)

Sensor, media assembly

Cartridge, guide, right assembly

Drive-motor assembly, black print-cartridge (HP CLJ 3000 only;

K motor)

Paper-pickup assembly (HP CLJ 3000)

Preregistration-guide assembly (HP CLJ 3000)

Face-down tray assembly (HP CLJ 3000)

Scanner assembly (HP CLJ 3000)

Table and page

Duplexing-feed drive assembly (duplex models) on page 277

Duplexing reverse-drive assembly (duplex models) on page 279

Fuser on page 299

324 Chapter 7 Parts and diagrams ENWW

Table 7-30

Numerical parts list (continued)

Part number Description

RM1-6609-000CN Cover, cassette roller assembly (HP CLJ 3600/3800)

RM1–2669–000CN

RM1–2727–000CN

VS1-7207-003CN

WG8-5696-000CN

WP2-5214-000CN

WT2-5944-000CN

Cover, right

Paper-pickup-roller assembly (500-sheet feeder)

Connector, snap-tight (simplex models)

Photointerruptor

Sensor, temperature

Cable, clamp

Table and page

Electrical specifications

ENWW Numerical parts list 325

326 Chapter 7 Parts and diagrams ENWW

A Printer specifications

●

●

Power-consumption specifications

●

Acoustic specifications

●

Operating-environment specifications

ENWW 327

Electrical specifications

WARNING!

Power requirements are based on the country/region where the printer is sold.

Do not convert operating voltages. This can damage the printer and void the product warranty.

Table A-1

Electrical specifications for the HP Color LaserJet 3000 Series printers

Item 110-volt models

Power requirements 100 to 127 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

Minimum recommended circuit capacity 6.5 A

220-volt models

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

3.5 A

Table A-2

Electrical specifications for the HP Color LaserJet 3600 Series printer

Item 110-volt models

Power requirements 100 to 127 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

Minimum recommended circuit capacity 6.5 A

220-volt models

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

3.5 A

Table A-3

Electrical specifications for the HP Color LaserJet 3800 Series printer

Item 110-volt models

Power requirements 100 to 127 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

Minimum recommended circuit capacity 6.5 A

220-volt models

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

3.5 A

328 Appendix A Printer specifications ENWW

Power-consumption specifications

Table A-4

Power consumption (average, in watts)

Product Model Printing

Ready

Sleep

Off Heat output-

Ready (BTU/

hour)

HP Color LaserJet 3000 409

HP Color LaserJet 3000n 409

HP Color LaserJet 3000dn 409

0.5

100

HP Color LaserJet

3000dtn

HP Color LaserJet 3600

409

337

HP Color LaserJet 3600n 337

HP Color LaserJet 3600dn 337

HP Color LaserJet 3800 437

HP Color LaserJet 3800n 437

0.5

100

171

162

HP Color LaserJet 3800dn 437 48 15 0.5

162

HP Color LaserJet

3800dtn

407 46 15 0.7

162

The power consumption reflects the highest values measured for color and monochrome printing when using standard voltages.

HP Color LaserJet 3000: The printing speed is 15 ppm for letter-size media and 29 ppm for A4-size media. HP Color

LaserJet 3600: The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media. HP Color LaserJet 3800:

The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media.

The default activation time from ready mode to sleep mode is 30 minutes.

The recovery time from sleep mode to the start of printing is 6 seconds.

Maximum heat dissipation for all models in ready mode is 171 BTU per hour.

NOTE

These values are subject to change.

ENWW Power-consumption specifications 329

Acoustic specifications

Table A-5

Acoustic emissions for the HP Color LaserJet 3000 Series printers

Sound power level Declared per ISO 9296

Printing (15 ppm)

Ready

Sound pressure level: bystander position

WAd

= 6.9 Bels (A) [69 dB (A)]

WAd

= 5.3 Bels (A) [53 dB (A)]

Declared per ISO 9296

Printing (15 ppm)

L pAm

= 55 dB (A)

Ready L pAm

= 39 dB (A)

The HP Color LaserJet 3000dn was tested in simplex mode with A4-size media.

The color printing speed is 15 ppm for letter-size media and A4-size media. The monochrome printing speed is 30 ppm for letter-size media and 29 ppm for A4-size media.

Table A-6

Acoustic emissions for the HP Color LaserJet 3600 Series printer

Sound power level Declared per ISO 9296

Printing (17 ppm)

Sound pressure level: bystander position

WAd

= 6.4 Bels (A) [64 dB (A)]

Declared per ISO 9296

Printing (17 ppm)

L pAm

= 49 dB (A)

The HP Color LaserJet 3600 printer was tested in simplex monochrome mode with A4-size media.

The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media.

Table A-7

Acoustic emissions for theHP Color LaserJet 3800 Series printers

Sound power level Declared per ISO 9296

Printing (20 ppm)

Ready

WAd

= 6.4 Bels (A) [64 dB (A)]

WAd

= 5.4 Bels (A) [54 dB (A)]

Declared per ISO 9296 Sound pressure level: bystander position

Printing (20 ppm) 2

L pAm

= 50 dB (A)

Ready L pAm

= 40 dB (A)

The HP Color LaserJet 3800n was tested in simplex mode with A4-size media.

The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media.

NOTE

These values are subject to change.

330 Appendix A Printer specifications ENWW

Operating-environment specifications

Table A-8

Operating environment specifications

Environment

Temperature

Humidity

Altitude

Recommended

17 to 25°C (62.6 to 77°F)

20 to 60% relative humidity (RH)

Not applicable

Allowed

10 to 27°C (50 to 81°F)

10 to 70% RH

0 to 2,600 m (0 to 8,530 ft)

NOTE

These values are subject to change.

ENWW Operating-environment specifications 331

332 Appendix A Printer specifications ENWW

B Product warranty statements

●

Hewlett-Packard Limited Warranty Statement

●

Availability of support and service

●

HP maintenance agreements

ENWW 333

Hewlett-Packard Limited Warranty Statement

HP PRODUCT

HP 3000/3600/3800 Series printer

DURATION OF LIMITED WARRANTY

1 year, Onsite service

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If

HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products might be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products might contain remanufactured parts equivalent to new in performance or might have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND

NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR

IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR

PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/ region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product.

The level of warranty service you receive might vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY

STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE,

IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,

SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER

DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION

TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT

TO YOU.

334 Appendix B Product warranty statements ENWW

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP maintenance agreements

Hewlett-Packard Company has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services that are available and for more information about maintenance agreements. In general, the printer will have the following maintenance agreement:

Next-Day Onsite Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

ENWW Availability of support and service 335

336 Appendix B Product warranty statements ENWW

C Regulatory statements

●

FCC regulations

●

Declaration of conformity (HP Color LaserJet 3000 Series printer)

●

Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series printer)

●

Safety statements

ENWW 337

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

NOTE

Any changes or modifications to the printer that are not expressly approved by HP could void the users authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of

FCC rules.

338 Appendix C Regulatory statements ENWW

Declaration of conformity (HP Color LaserJet 3000 Series printer)

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturers Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:

Regulatory Model: 3)

HP Color LaserJet 3000 series

BOISB-0504-01

Including

Product Options:

Print Cartridges: conforms to the following Product Specifications:

Q5985A Optional 500 Sheet Input Tray

ALL

Q7560A, Q7561A, Q7562A, Q7563A

SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11

IEC 60825-1:1993 +A1+A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001

EMC:

CISPR22:1993 +A1 +A2 / EN55022:1994 +A1 +A2 - Class B 1)

EN 61000-3-2:2000

EN 61000-3-3:1995 +A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

Boise, Idaho 83713, USA

16 May, 2005

For Regulatory Topics Only:

Australia Contact Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,, Blackburn, Victoria 3130,

Australia

European Contact

USA Contact

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards

Europe, Herrenberger Strasse 140, Bblingen, D-71034, Germany, (FAX+49-7031-14-3143)

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015,

USA, (Phone: 208-396-6000)

ENWW Declaration of conformity (HP Color LaserJet 3000 Series printer) 339

Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series printer)

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturers Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA

declares, that the product

Product Names: 4)

Regulatory Model: 3)

HP Color LaserJet 3600 series / HP Color LaserJet 3800 series

BOISB-0504-00

Including

Product Options:

Print Cartridges: conforms to the following Product Specifications:

Q5985A Optional 500 Sheet Input Tray

ALL

Q6470A, Q6471A, Q6472A, Q6473A, Q7581A, Q7582A, Q7583A

SAFETY:

EMC:

IEC 60950-1:2001 / EN60950-1: 2001 +A11

IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)

GB4943-2001

CISPR22:1993 +A1 +A2 / EN55022:1994 +A1 +A2 - Class B 1)

EN 61000-3-2:2000

EN 61000-3-3:1995 +A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4

GB9254-1998, GB17625.1-2003

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

3) For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

4) CLJ3600 series and CLJ3800 series are similar in design, but use various interface boards.

Boise, Idaho 83713, USA

16 May, 2005

For Regulatory Topics Only:

Australia Contact Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,, Blackburn, Victoria 3130,

Australia

European Contact

USA Contact

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards

Europe, Herrenberger Strasse 140, Bblingen, D-71034, Germany, (FAX +49-7031-14-3143)

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015,

USA, (Phone: 208-396-6000)

340 Appendix C Regulatory statements ENWW

Safety statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1,1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance

Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

Conforme la classe B des normes canadiennes de compatibilit lectromagntiques. CEM.

EMI statement (Korea)

VCCI statement (Japan)

Power cord statement (Japan)

ENWW Safety statements 341

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n,

3800dn, 3800dtn, laserkirjoitin on kyttjn kannalta turvallinen luokan 1 laserlaite.

Normaalissa kytss kirjoittimen suojakotelointi est lasersteen psyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on mritetty standardin EN 60825-1 (1994) mukaisesti.

VAROITUS !

Laitteen kyttminen muulla kuin kyttohjeessa mainitulla tavalla saattaa altistaa kyttjn turvallisuusluokan 1 ylittvlle nkymttmlle lasersteilylle.

VARNING !

Om apparaten anvnds p annat stt n i bruksanvisning specificerats, kan anvndaren utsttas fr osynlig laserstrlning, som verskrider grnsen fr laserklass 1.

HUOLTO

HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n,

3800dn, 3800dtn -kirjoittimen sisll ei ole kyttjn huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil. Tllaiseksi huoltotoimenpiteeksi ei katsota vriainekasetin vaihtamista, paperiradan puhdistusta tai muita kyttjn ksikirjassa lueteltuja, kyttjn tehtvksi tarkoitettuja yllpitotoimia, jotka voidaan suorittaa ilman erikoistykaluja.

VARO !

Mikli kirjoittimen suojakotelo avataan, olet alttiina nkymttmllelasersteilylle laitteen ollessa toiminnassa. l katso steeseen.

VARNING !

Om laserprinterns skyddshlje ppnas d apparaten r i funktion, utsttas anvndaren fr osynlig laserstrlning. Betrakta ej strlen. Tiedot laitteessa kytettvn laserdiodin steilyominaisuuksista:

Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

342 Appendix C Regulatory statements ENWW

Index

Symbols/Numerics

500–sheet feeder

connector locations 237

driver PCA, removing 163

leftt cover, removing 158

rear cover, removing 161

right cover, removing 156

accessibility features 6

acoustic specifications 330

after service checklist 73

agreements, maintenance 335

alerts, e-mail 40

anticounterfeit Web site 33

assembly diagrams 238

bad transmission errors 176

bin, output

full message 190

troubleshooting 211 blank images, troubleshooting 211

black or solid color pages,

blank spots, troubleshooting 214

both sides, printing on 17

box, contents 20

buffer overflow, troubleshooting

176

buttons, control panel 9

calibrating the printer 38

Canadian DOC regulations 341

cardstock, sizes supported 16

cartridges

drive motors, removing 99

image-formation system 61

features 6

Genuine HP message 183

incorrect installation message

183

install message 184

jam locations 193

life expectancy 33 non-HP 33, 186

operations 67

order message 186

remove all message 188

removing 74

replace message 189

replacement intervals 30

replacing 34

status messages 10

storing 33

supply level, checking 34

cassette

media sizes supported 16 media types supported 16

checklists

pre-troubleshooting 170

preservice 73

chosen personality not available

182

circuit diagrams 246

classes, HP Technical Training

251

cleaning stage, image formation

operations 66

cleaning the printer 37

clearing event log 221

color, troubleshooting

restricted message 189

reversed 216

solid pages 211

communications, troubleshooting

220

component test 228

configuration page 39

connector diagrams

500–sheet tray 237

DC controller 243

printer 236

consumables. See supplies

contracts, maintenance 335

control panel

access denied 182

blank, troubleshooting 173

print cartridge supply level,

checking 34

removing 143

Service menu 221

counterfeit supplies 33

counts, resetting 221

ENWW Index 343

covers

500–sheet feeder, removing

rear lower, removing 83

rear upper, removing 91

right, removing 87

upper, removing 80

Customer Care Online 251

dark color, troubleshooting 211

dark images, troubleshooting 210

date, converting Service ID 235

DC controller

connectors 243

engine control system 48

errors 178

jam detection operations 54

laser/scanner system

operations 52

pickup-and-feed system

operations 53

DC controller PCA, removing 135

Declaration of Conformity 339,

340

default settings, restoring

cold reset 233

demo page 39

developing separation-drive assembly

removing 108

developing stage 64

diagnostics

components 228

formatter 231 half-self 231

drum-rotation 232

engine test page 231

event log 225

LED 223 mode 223

paper-path sensor 226 paper-path test 226 print quality pages 226

diagrams

500–sheet feeder connector

locations 237

assemblies 238

circuit 246

connector locations 236

DC controller connectors 243

timing 244

DIMMs

checking installation 27 enabling 27

failure 185

installing 24

dirt on paper, troubleshooting 212

dots, troubleshooting 211

disk initialization 234

display, control panel

messages 10

distorted images, troubleshooting

215

documentation 2

doors, locating 7

double-sided printing 17

downloading software 12

drive assemblies, removing

developing separation 108

driver PCA, removing 141

drivers

downloading 12

supported 5

drum, image formation operations

duplex path jams, clearing 203

duplex errors 182

duplex fan, removing 96

duplex-driver PCA, removing 147

duplex-feed-drive assembly

removing 103

duplex-reverse-drive assembly

removing 100

duplexing 17

Easy Printer Care Software 14, 43

EIO bad transmission error 176

EIO buffer overflow 176

EIO slot 8

EIO troubleshooting 220

electrical specifications 328

electrostatic discharge (ESD) 70

electrostatic transfer belt (ETB),

removing 94

embedded I/O bad transmission

errors 176 embedded I/O buffer overflow 176

embedded Web server

about 14

energy specifications 328

print cartridge supply level,

checking 34

settings 42

using 40

Energy Star compliance 6

engine control system 48

engine test page 231

envelopes, sizes supported 16

environment for printer

specifications 331

troubleshooting 206

error messages, control panel

10, 174

ETB (electrostatic transfer belt),

removing 94

ETB separation stage 66

event log

clearing 221

printing 225 viewing 225

factory defaults, restoring

cold reset 233

faded color, troubleshooting 209 faded images, troubleshooting 209

fans, removing

duplex 96

main 129

FCC regulations 338

features

344 Index ENWW

HP Color LaserJet 3000 3, 5

HP Color LaserJet 3600 4, 5

HP Color LaserJet 3800 4, 5

field-replaceable units 70

file directory page 40

Finland, laser safety statement

342

firmware upgrades, troubleshooting

183, 184, 190

flowchart, troubleshooting 172

fonts

formatter

restoring Service IDrestor 235 service ID 235

testing 231

formatter cage, removing 92

front cover

fuser

fuser door

fuser drive assembly

Genuine HP supplies installed

message 183

guides, printer information 2

half-self test 231

hard disk initialization 234

heavy paper, sizes supported 16

high-voltage power-supply PCA,

removing 137

horizontal lines, troubleshooting

213

HP Customer Care Online 251

HP Easy Printer Care Software 43

HP Easy Printer Care software 14

HP Jetdirect print server

errors 181

HP Color LaserJet 3000

features 3

HP Color LaserJet 3600

HP Color LaserJet 3800

HP Printer Utility, Macintosh 14,

troubleshooting 220

HP JetReady 12

HP Technical Training 251

HP Web Jetadmin

downloading 13

incorrect supplies error 183

print cartridge level, checking

HP-UX software 14

humidity

specifications 331

troubleshooting 206

I/O buffer overflow 176

image defects, troubleshooting

image formation

latent-image stage 63

image quality. See print quality, troubleshooting

image transfer stage 65

inflate failure 184

initialization

hard-disk 234

NVRAM 233

install cartridge error 184 install fuser error 184 install supplies error 184

installation 20

internal clock errors 174

jams

cleaning spilled toner 37

control panel messages 175

detection operations 58

duplex path, clearing 203

front cover, clearing 201

fuser area, clearing 198

locations 193

preventing 194

print quality after 207

recovery 193

tray 1, clearing 195

tray 2 or 3, clearing 196

Japanese VCCI statement 341

Jetadmin, HP Web

downloading 13

print cartridge level, checking

Jetdirect print server

errors 181

HP Color LaserJet 3000

features 3

HP Color LaserJet 3600

HP Color LaserJet 3800

labels, sizes supported 16

troubleshooting 220

Korean EMI statement 341

laser safety statments 341

laser-beam exposure stage 64

laser/scanner assembly, removing

125

laser/scanner system operations

latent-image formation stage 63

LED diagnostics 223

left cover, removing 84

ENWW Index 345

light color, troubleshooting 209

light diagnostics 223

light images, troubleshooting 209

lights, control panel 10

lines, troubleshooting

dotted 211

horizontal 213 vertical 213

Linux drivers 13

load tray message 185

locked menus, control panel 182

low-voltage power-supply PCA,

removing 131

Macintosh

connecting to 23

HP Printer Utility 45

PPDs 14

versions supported 12

main fan, removing 129

maintenance agreements 335

maintenance kit

resetting counts 221

manually feed message 185

manuals 2

media

dirty, troubleshooting 212

duplex path jams 203

front cover jams 201

fuser area jams 198

jam detection operations 58

two-sided printing 17

types supported 16

unexpected size error 177 unexpected type error 177

media feed stage 65

memory

checking installation 27

DIMM failures 185

enabling 27

installing 24

insufficient 176, 184

sanitizing disk message 190

print cartridges 68

RAM errors 178, 188

memory-controller PCA, removing

139

menu map 39

menus locked, control panel 182

messages, control panel 10, 174

misplaced images, troubleshooting

216

misregistration, color 215

missing color, troubleshooting 214

motors

locations 50

print cartridge, removing 99

multipurpose tray

capacity 3

jams 195

media sizes supported 16 media types supported 16

pickup and feed operations 56

sensor test 227

solenoids 50

networks

connecting to 22

HP Color LaserJet 3000

features 3

HP Color LaserJet 3600

HP Color LaserJet 3800

next-day onsite service 335

HP Jetdirect print server errors

noise specifications 330

non-HP supplies 33, 174, 186

Online Customer Care, HP 251

on/off switch 8

onsite service 335

operating systems supported 12

operating-environment

specifications 331

operations

engine control system 48, 49

image-formation system 61

jam detection 58

laser/scanner system 52

motors 50

pickup-and-feed system 53

order supplies message 186

OS/2 drivers 13

output bin

full message 190

output quality. See print quality, troubleshooting

page count 221

pages per minute

dirty, troubleshooting 212

paper

duplex path jams 203

front cover jams 201

fuser area jams 198

jam detection operations 58

two-sided printing 17

types supported 16

unexpected size error 177 unexpected type error 177

paper-path sensor test 226 paper-path test 226

346 Index ENWW

parallel buffer overflow 176

PCAs, removing

500–sheet feeder driver 163

high-voltage power-supply 137

low-voltage power-supply 131

memory-controller 139

pickup-and-feed driver 145

PCL drivers 12

PCL font list, printing 40

PDL driver 12

permanent storage errors 181

personality not available error 182

photosensitive drum

image formation operations 63

rotation test 232

physical specifications 21

pickup-and-feed assembly,

removing 111

pickup-and-feed driver PCA,

removing 145

pickup-and-feed system operations

pickup-drive assembly

removing 116

pliers, required 71

ports

pre-troubleshooting checklist 170

locating 8

supported 6

power specifications 328

power-on

pre-exposure stage 63

preservice checklist 73

preventative maintenance kit

resetting counts 221

primary charging stage 64

print cartridge drive motors,

removing 99

print cartridges

image-formation system 61

features 6

Genuine HP message 183

incorrect installation message

183

install message 184

jam locations 193

life expectancy 33 non-HP 33, 186

operations 67

order message 186

remove all message 188

removing 74

replace message 189

replacement intervals 30

replacing 34

status messages 10

storing 33

supply level, checking 34

testing 226

print quality, troubleshooting

black or solid color pages 211 blank images 211

blank spots 214

color misregistration 215

color missing 214

dark color 211

dark images 210

diagnostic pages 207, 226

dirt on paper 212

distorted images 215

dots in vertical lines 211

light color 209 light images 209

media 205

misplaced images 216

repetitive defects 218

reversed color 216 smearing 216

snail tracks 217

toner buildup 207

transparencies 206

vertical lines 213 white horizontal lines 213 white vertical lines 213

Print/Stop test 230

printer maintenance kit

counts, resetting 221

printing system software 12

processor speed 5

PS Emulation drivers 12

PS font list, printing 40

quality. See print quality, troubleshooting

RAM errors 178, 188

rear lower cover, removing 83

rear upper cover, removing 91

regulatory statement 338

remove all print cartridges error

188

removing parts

500–sheet feeder 156

about 70

after service checklist 73

control panel 143

DC controller PCA 135

developing separation-drive

assembly 108

driver PCA 141

duplex fan 96

duplex-driver PCA 147

duplex-feed-drive assembly

103

duplex-reverse-drive assembly

100

electrostatic transfer belt (ETB)

formatter cage 92

front cover 75

fuser 95

fuser drive assembly 105

high-voltage power-supply PCA

137

laser/scanner assembly 125

left cover 84

low-voltage power-supply PCA

131

main fan 129

memory-controller PCA 139

pickup-and-feed assembly 111

ENWW Index 347

pickup-and-feed driver PCA

145

pickup-drive assembl 116

preservice checklist 73

print cartridge drive motors 99

replace cartridge message 189

replacement intervals, supplies 30

replacing

field-replaceable units 70

resets

resetting counts 221

restoring default settings

cold reset 233

image formation operations 63

restricted from printing in color error

189

reversed color, troubleshooting

216

RFU loaderror 190

right cover, removing 87

rollers

repetitive defects 218

safety statements 341

sanitizing disk message 190

schedules, HP Technical Training

251

screwdrivers, required 71

screws

self-tapping 70

types of 72

sensors

automatic testing 227

jam detection 58

paper-path, testing 226

trays 54

separation stage, image formation

sequence of operations 48

serial buffer overflow 176 serial data errors 176

serial number 221

service agreements 335

service approach 73

service ID 235

Service menu 221

Service menu, PIN 221

setup 20

site requirements 21

size mismatch error 190

smeared print, troubleshooting

216

snail tracks, troubleshooting 217

software

applications 14

drivers 12

Easy Printer Care 43

embedded Web server 14, 40

HP Easy Printer Care 14

HP Printer Utility for Macintosh

solenoids, locations 50

space requirements 21

specifications

acoustic 330

electrical 328

features 5

media sizes supported 16

operating environment 331

paper types supported 16

physical 21

speed

static discharge 70

status

storing print cartridges 33

supplies 10

supplies

anticounterfeit Web site 33

replacement guidelines 31

features 6

Genuine HP message 183

incorrect installation message

print cartridges, checking level

replace message 189

replacement intervals 30

status messages 10

supplies status page 39

support, technical 251

switch boxes 220

technical support 251

Technical Training 251

temperature

tests

formatter 231 half-self 231

drum-rotation 232

engine 231

event log 225

paper-path 226 paper-path sensor 226 print quality 226

toner

buildup, troubleshooting 207

cleaning spilled 37

poor fusing 215

smearing 216

348 Index ENWW

toner cartridges. See print cartridges

top cover

Training, HP Technical 251

transfer kit count 221

transfer stage 64

transparencies print quality, troubleshooting

206

sizes supported 16

trays action not currently available

error 182

configuring 190 empty 190

HP Color LaserJet 3000,

included 3

HP Color LaserJet 3600,

included 4

HP Color LaserJet 3800,

included 4

jams, clearing 195, 196

load message 185

paper sizes supported 16 paper types supported 16

manual feed message 185

open 190

optional 5

paper-path test 226

sensors 54

size mismatch error 190

type mismatch error 191

unexpected size errors 177 unexpected type errors 177

troubleshooting

about 170

access denied 182

action not currently available

error 182

assembly diagrams 238

black or solid color pages 211 blank images 211

chosen personality not

color misregistration 215

color missing 214

color restrictions 189

communications 220

component test 228

connector locations 236

control-panel messages 174

dark color 211

dark images 210

DC controller connectors 243

DC controller errors 178

dots in vertical lines 211

distorted images 215

firmware upgrades 183, 184,

HP Jetdirect print server 181

image defects 208

image formation 205

incorrect supplies error 183

internal clock errors 174

jams 193

jams, control panel messages

175

LED diagnostics 223

light color 209 light images 209