Service menu
Using the Service menu
The Service menu is PIN protected for added security. Only authorized service technicians have access to the Service menu. When you select SERVICE from the list of menus, you are prompted to type your 8-digit PIN number. The following are the appropriate PIN numbers:
HP Color LaserJet 3000 Series printers: 11300005
HP Color LaserJet 3600 Series printers: 11360005
HP Color LaserJet 3800 Series printers: 11380005
1.
Press Menu to open the MENUS.
2.
Press to highlight SERVICE, and then press .
3.
Press or until the first digit of the PIN appears.
4.
Press to save the digit. The control-panel display replaces the digit with an asterisk.
Press at any time to move to the previous digit.
5.
Repeat steps 3 and 4 until all eight digits are typed.
Clear event log
Use this item to clear the printer internal event log.
Total page count
The page count that is stored in NVRAM and printed on the configuration page represents the number of pages that the formatter has formatted (not including engine-test prints). If you install a new formatter when repairing a printer, use this menu item to reset the page count to the previous value. In this way, the page count reflects the number of pages that the engine has printed rather than restarting the count for the new formatter. The page count is in two categories: total mono pages and total color pages.
Transfer kit count
Use this item to reset the transfer unit count if the value is lost, such as when you replace the formatter. This value is initially set to zero at the factory. Type a value up to 120,000. This value is automatically reset to zero when a customer installs a new transfer kit and sets NEW TRANSFER
KIT to YES in the RESETS menu.
Fuser kit count
Use this item to reset the fuser count if the value is lost, such as when you replace the formatter.
This value is initially set to zero at the factory. Type a value up to 150,000. This value is automatically reset to zero when a customer installs a new transfer kit and sets NEW FUSER KIT to
YES in the RESETS menu.
Serial number
If you replace the formatter, use this item to reset the serial number of the printer.
ENWW Service menu 221
