Electric Fireplace Instruction Manual

MODELS :

18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA, 25EF023GRA,

26EF023GRA, 26EF023SRA, 28EF023GRA, 28EF023SRA, 32EF023GRA,

32EF023SRA, 33EF023GRA, 33EF023SRA

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Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine www.tsicustomerservice.com

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GETTING STARTED

1. Remove the product identification sticker from the front of the insert.

Product Identification Sticker

2. Attach the Product Identification Sticker to the Manual below for future reference. This information is

used for product registration and also is necessary for customer service.

Attach Product Identification Sticker Here

3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete

registration save your proof of purchase for warranty purposes.

PRODUCT SPECIFICATIONS

VOLTAGE

AMPS

WATTS

120VAC, 60 Hz

11.7 Amps

1400 Watts

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IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to

persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving

this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)

from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,

do not cover the heater.

3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are

nearby.

4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction.

IMPORTANT INSTRUCTIONS

5. Always unplug this appliance when not in use.

to persons including the following:

6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged

in any manner.

this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to

avoid a hazard.

3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it

may fall into a bathtub or other water container.

7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and

where it will not be tripped over.

9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.

10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas

12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1 Do not

use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).

A

B

Fig.1

13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with

the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,

ANSI/NFPA NO.70.

damage the appliance.

14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or

damage the appliance.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are

15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening

may become blocked.

manufacturer may cause fire, electric shock or injury to persons.

16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are

used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be

hung in the area of it.

SAVE THESE INSTRUCTIONS

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17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric

shock or injury to persons.

SAVE THESE INSTRUCTIONS

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OPERATION INSTRUCTIONS

Control

Panel

Indicators

When a function is changed from the control panel or remote there will be a corresponding indicator. The

indicator shows the function changed and the level selected. When the function is turned off, the

corresponding indicator will flash several times then fade off.

Models: 18EF023 / 23EF023

25EF023 / 26EF023

Models: 28EF023 / 32EF023

33EF023

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OPERATION INSTRUCTIONS

FUNCTION

FLAME

HEATER

TIMER

ICON DESCRIPTION

There are 6 brightness levels that can be selected.

Settings 6 - 2 decrease in brightness.

Setting 1 has no blue glow and is full brightness.

The fireplace contains a fan forced wire element heater.

The default temperature is 72°F (22°C). The thermostat setting range is 62°F - 82°F or 17°C - 27°C or continously

ON.

The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel.

To change between °F and °C press and hold the HEATER button on the control panel for 10 seconds.

Pressing the timer button will cycle through the timer settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,

9H and off.

DOWNLIGHT The downlight is only available on the 28EF023/ 32EF023 and 33EF023 models.

The downlight illuminates the inside of the firebox when turned on.

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TROUBLESHOOTING

Problem

Display shows “E1”

Root Cause

The thermostat sensor is broken or disconnected.

Corrective Action

Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.

Display shows “E2”

The thermostat sensor is broken.

Contact customer service for a replacement thermostat sensor.

Display shows “E3”

No power, logs do not glow.

Manual Reset overheat protection has triggered.

No power to the unit.

Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 5 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service.

Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.

Logs glow, but no flame effect.

Downlights (28EF023,

32EF023 &33EF023) do not lit up.

Flame effect turned off.

Downlight not turned on.

Press flame button several times.

Try to turn on/off downlight switch several times to make sure downlight is at

“ON” position.

Power cord gets warm

Normal operation.

Heater does not blow warm air.

Thermostat setting is preventing heater from turning on.

Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed.

The heater is disabled.

No batteries or battery power.

Remote Control is not working.

Poor signal.

Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).

Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.

With the power on press and hold the POWER button on the control panel for 10 second. Once re-enabled the emberbed lights will flash multiple times

Change the remote batteries.

Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

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EXPLODED VIEW

Part

1

6

7

4

5

2

3

12

13

14

8

9

10

11

Part Name

Control Panel - 5 Buttons

Decorative Brick Panels

Heater/Blower Assembly

Control Panel Circuit Board

Main Circuit Board

Downlight LCD

LCD Display

Flame Generator Drive Motor

Emberbed with Log

Log Circuit Board

Flame Generator/ Spinner

Front Projection Screen

Flame Circuit Board

Remote Control - 5 Buttons

Note, the scale and size of your parts may be different depending on your exact model.

1

2

5

7

8

6

3

4

9 10 11 12

13

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CARE AND MAINTENANCE

• The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.

• Make sure the unit is turned OFF and unplugged before cleaning the heater or fireplace.

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FCC/IC INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

Modifications not approved by the party responsible for compliance could void user’s authority to operate the

equipment.

This Class B digital apparatus complies with Canadian ICES-003.

BATTERY REPLACEMENT

NOTE: Do not mix old and new batteries.

Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.

Note:

Battery disposal

Please always dispose of batteries at a suitable recycling point.

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1-YEAR LIMITED WARRANTY

The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period

of one year from date of puchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the

product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify

this warranty.

2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through

an authorized supplier of the product.

3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,

provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed

by the manufacturer’s inspection.

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding

the wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),

repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume

responsibility for same.

6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or

damage arising out of the use, or inability to use the product,except as provided by law.

7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any

obligations/liabilities on the part of the manufacturer are hereby expressly excluded.

8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with

respect to the sale of the product.

9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the

installation of this product.

10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

a. The fireplace is subjected to prolonged periods of dampness or condensation.

b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.

c. You do not have the original receipt of purchase.

CUSTOMER SERVICE

www.tsicustomerservice.com

For Customer Service Call 1-866-661-1218

Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,

and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/

365 days per year.

IMPORTANT:

Before contacting Customer Service please have this information available:

• Serial Number

• Model Number

• Sales Receipt or Proof of Purchase

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