Canon PIXMA TS6140, PIXMA TS6151 User manual

Canon PIXMA TS6140, PIXMA TS6151 User manual
TS6100 series
Online Manual
Basic Operation
Network
Maintenance
Overview of the Machine
Information about Paper
Printing
Copying
Scanning
Frequently Asked Questions
List of Support Code for Error
English
Contents
Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printing Photos from a Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Default Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Another Printer Found with Same Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connecting to Another Computer via LAN/Changing from USB to LAN Connection. . . . . . . . . . . . . . . . 44
Printing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing Wireless LAN Connection Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Handling Paper, Originals, Ink Tanks, etc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
52
Paper Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Loading Paper in the Rear Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Loading Paper in the Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Loading Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Loading Originals on the Platen Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Loading Based on Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Supported Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
How to Detach / Attach the Document Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing Ink Tanks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replacing Ink Tanks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
78
Checking Ink Status on the Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Ink Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
84
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
86
Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
91
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Deep Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Performing Maintenance Functions from Your Computer (Mac OS). . . . . . . . . . . . . . . . 100
Opening Remote UI for Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
101
Cleaning the Print Heads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Adjusting Print Head Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
104
Checking Ink Status from Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Cleaning Paper Feed Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cleaning Inside the Printer (Bottom Plate Cleaning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
118
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Legal Restrictions on Scanning/Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Printer Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
When repairing, lending, or disposing of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
132
Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
138
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Confirming that the Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
143
Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
145
Unplugging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Using the Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Changing Printer Settings from Your Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
153
Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
155
Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
156
Setting Items on Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Print settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
LAN settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
160
Device user settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
165
Language selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Firmware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Feed settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Reset setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Web service setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
ECO settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Quiet setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
187
Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Printing from Application Software (AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Printing Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Adding AirPrint Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
How to Open AirPrint Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Display the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
195
Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Removing AirPrint Printer That Is No Longer Required from List of Printers. . . . . . . . . . . . . . . . . 197
Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Printing from iOS Device (AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
199
Printing/Scanning with Wireless Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Printing Using Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
208
Printing Templates Such as Lined or Graph Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
213
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Making Copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Setting Items for Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Scanning from Computer (AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Scanning According to Item Type or Purpose (IJ Scan Utility Lite). . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
IJ Scan Utility Lite Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Scanning Easily (Auto Scan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Scanning Documents and Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
241
Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows). . . . . . . . . . . . . 243
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Power Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking PC Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless LAN Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Security Software Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless Router Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Cannot Proceed beyond Printer Connection Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Cannot Find Printer while Using Wireless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
257
Printer Suddenly Cannot Be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Network Key Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
263
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings. . . . . . . . . . . 265
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
271
Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Printing Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
No Ink Comes Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Paper Does Not Feed Properly/"No Paper" Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Print Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear. . . . . . . . . . . . . . . . .
281
Lines Are Misaligned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
285
Vertical Line Next to Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Scanning Problems (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
290
Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Scanner Driver Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
293
Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Power Does Not Come On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
295
Power Shuts Off By Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
299
Cannot Install MP Drivers (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Updating MP Drivers in Network Environment (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
An Error Occurs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Message (Support Code) Appears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
305
List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
List of Support Code for Error (Paper Jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
314
1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
1303. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
1304. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
1313. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Paper Is Jammed inside Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Removing Jammed Paper from Rear Side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
1000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
1003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
1401. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
1600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
1660. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
1689. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
2110. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
5011. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
5B00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
6000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
C000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Using Online Manual
Operating Environment
Symbols Used in This Document
Touch-enabled Device Users (Windows)
Printing Online Manual
Trademarks and Licenses
Screenshots in This Manual
9
Symbols Used in This Document
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions including important information. To avoid damage and injury or improper use of the product,
be sure to read these indications.
Note
Instructions including notes for operation and additional explanations.
Basics
Instructions explaining basic operations of your product.
Note
• Icons may vary depending on your product.
10
Touch-enabled Device Users (Windows)
For touch actions, you need to replace "right-click" in this document with the action set on the operating
system. For example, if the action is set to "press and hold" on your operating system, replace "right-click"
with "press and hold."
11
Trademarks and Licenses
• Microsoft is a registered trademark of Microsoft Corporation.
• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or
other countries.
• Mac, Mac OS, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPhone and iPod
touch are trademarks of Apple Inc., registered in the U.S. and other countries. macOS is a trademarks
of Apple Inc.
• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
• Google Cloud Print, Google Chrome, Chrome OS, Chromebook, Android, Google Play, Google Drive,
Google Apps and Google Analytics are either registered trademarks or trademarks of Google Inc.
• Adobe, Flash, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB (1998) are
either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
• Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its
subsidiaries and/or affiliates in the USA and/or other countries.
Note
• The formal name of Windows Vista is Microsoft Windows Vista operating system.
Copyright (c) 2003-2015 Apple Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
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EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
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LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
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---- Part 1: CMU/UCD copyright notice: (BSD like) ----Copyright 1989, 1991, 1992 by Carnegie Mellon University
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this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING
IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All
rights reserved.
16
Use is subject to license terms below.
This distribution may include materials developed by third parties.
Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of the Sun Microsystems, Inc. nor the names of its contributors may be used to
endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS''
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
---- Part 5: Sparta, Inc copyright notice (BSD) ----Copyright (c) 2003-2012, Sparta, Inc
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS''
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
17
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and
Telecommunications.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of Cisco, Inc, Beijing University of Posts and Telecommunications, nor the names of
their contributors may be used to endorse or promote products derived from this software without specific
prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS''
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
---- Part 7: Fabasoft R&D Software GmbH & Co KG copyright notice (BSD) ----Copyright (c) Fabasoft R&D Software GmbH & Co KG, 2003 [email protected]
Author: Bernhard Penz <[email protected]>
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names
may not be used to endorse or promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
18
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING
IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
---- Part 8: Apple Inc. copyright notice (BSD) ----Copyright (c) 2007 Apple Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of Apple Inc. ("Apple") nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
---- Part 9: ScienceLogic, LLC copyright notice (BSD) ----Copyright (c) 2009, ScienceLogic, LLC
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
19
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
LEADTOOLS
Copyright (C) 1991-2009 LEAD Technologies, Inc.
CMap Resources
----------------------------------------------------------Copyright 1990-2009 Adobe Systems Incorporated.
All rights reserved.
Copyright 1990-2010 Adobe Systems Incorporated.
All rights reserved.
Redistribution and use in source and binary forms, with or
without modification, are permitted provided that the
following conditions are met:
Redistributions of source code must retain the above
copyright notice, this list of conditions and the following
disclaimer.
Redistributions in binary form must reproduce the above
copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials
provided with the distribution.
Neither the name of Adobe Systems Incorporated nor the names
of its contributors may be used to endorse or promote
products derived from this software without specific prior
written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
-----------------------------------------------------------
20
MIT License
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the "Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies
of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following
conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial
portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER
IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Written by Joel Sherrill <[email protected]>.
COPYRIGHT (c) 1989-2000.
On-Line Applications Research Corporation (OAR).
Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby
granted, provided that this entire notice is included in all copies of any software which is or includes a
copy or modification of this software.
THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
IN PARTICULAR, THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND
CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE.
(1) Red Hat Incorporated
Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved.
This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it
subject to the terms and conditions of the BSD License. This program is distributed in the hope that it will
be useful, but WITHOUT ANY WARRANTY expressed or implied, including the implied warranties of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. A copy of this license is available at
http://www.opensource.org/licenses. Any Red Hat trademarks that are incorporated in the source code or
documentation are not subject to the BSD License and may only be used or replicated with the express
permission of Red Hat, Inc.
(2) University of California, Berkeley
Copyright (c) 1981-2000 The Regents of the University of California.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
21
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of the University nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON
ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The following applies only to products supporting Wi-Fi.
(c) 2009-2013 by Jeff Mott. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions, and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the
following disclaimer in the documentation or other materials provided with the distribution.
* Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS,"
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
22
Basic Operation
Printing Photos from a Computer
Printing Photos from a Smartphone/Tablet
Copying
23
Printing Photos from a Computer
This section describes how to print photos with My Image Garden.
1. Open the rear tray cover (A) and then pull up the paper support (B).
2. Open the feed slot cover (C).
3. Load paper vertically WITH THE PRINT SIDE FACING UP.
4. Align the paper guides (D) with the paper width.
24
5. Close the feed slot cover (E) gently.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed
on the touch screen.
6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and
then select Register.
25
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support
(H), and open the output tray extension (I).
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not
start printing.
8. Click the My Image Garden icon (J) in Quick Menu.
The Guide Menu screen is displayed.
Note
• The number and types of icons displayed vary depending on your region, the registered printer/
scanner and the installed applications.
9. Click the Photo Print icon (K).
26
10. Click the folder (L) with photos you want to print.
11. Click the photos (M) you want to print.
For Windows:
To select two or more photos at a time, click photos while pressing the Ctrl key.
For Mac OS:
To select two or more photos at a time, click photos while pressing the command key.
12. Click Print (N).
13. Specify the number of copies, etc.
For Windows:
Specify the number of copies, your printer name, media type, etc.
27
For Mac OS:
Specify the number of copies.
14. Start printing.
For Windows:
Click Print.
For Mac OS:
Click Print.
When the Print dialog starts, specify your printer name, paper size, etc., then click Print.
Note
• My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in
a number of ways.
• For Windows:
My Image Garden Guide
• For Mac OS:
My Image Garden Guide
• If your printer is not displayed on Mac OS, the AirPrint setting in My Image Garden may not be correct.
For details on how to set correctly, refer to a heading for AirPrint-enabled Printer on below page.
Making Settings According to Printer Status
28
Printing Photos from a Smartphone/Tablet
This section describes how to print photos with Canon PRINT Inkjet/SELPHY.
For details on how to download Canon PRINT Inkjet/SELPHY, see below.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
1. Open the rear tray cover (A) and then pull up the paper support (B).
2. Open the feed slot cover (C).
3. Load paper vertically WITH THE PRINT SIDE FACING UP.
4. Align the paper guides (D) with the paper width.
29
5. Close the feed slot cover (E) gently.
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed
on the LCD.
6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and
then select Register.
30
7. Open the operation panel (F), pull out the paper output tray (G) and paper output support
(H), and open the output tray extension (I).
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not
start printing.
8. Start
(Canon PRINT Inkjet/SELPHY) from your smartphone/tablet.
9. Select Photo Print on Canon PRINT Inkjet/SELPHY.
The list of photos saved on your smartphone/tablet is displayed.
10. Select a photo.
You can also select multiple photos at once.
11. Specify the number of copies, paper size, etc.
12. Select Print.
31
Copying
This section describes how to load originals and copy them to plain paper loaded in the cassette.
1. Pull out the cassette (A) from the printer.
2. Remove the cassette cover (B).
3. Load the paper stack WITH THE PRINT SIDE FACING DOWN.
32
4. Align the paper guides (C) with the paper length and width.
5. Mount the cassette cover, and then insert the cassette into the printer.
After inserting the cassette into the printer, the paper information registration screen for the cassette is
displayed on the touch screen.
6. Select the size of the loaded paper in the cassette at Page size, and then select Register.
7. Open the operation panel (D), pull out the paper output tray (E) and paper output support
(F), and open the output tray extension (G).
33
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not
start printing.
8. Press the HOME button (H).
9. Select
10. Select
Copy (I).
Standard copy.
11. Open the document cover (J).
12. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the
alignment mark (K).
34
13. Close the document cover.
14. Confirm the paper settings, then press the Black button (L) or Color button (M).
Important
• Do not open the document cover until copying is complete.
Note
• Your printer is equipped with many other convenient copy features.
Copying
35
Network
Available Connection Methods
The following connection methods are available on the printer.
• Wireless Connection
Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router.
If you have a wireless router, we recommend you use one for wireless connection.
◦ Connection methods vary depending on the wireless router type.
◦ You can change network settings such as the SSID and security protocol on the printer.
◦ When the connection between a device and a wireless router is completed and
(Wi-Fi icon) is
displayed in the device's screen, you can connect the device to the printer using the wireless router.
• Wireless Direct
Connect the printer and devices (e.g. computer/smartphone/tablet) without using a wireless router.
◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes
unavailable. In that case, web services for the printer cannot be used.
◦ If you connect a device connected to the Internet via a wireless router to the printer that is in the
Wireless Direct, the connection between the device and wireless router will be disabled. In that case,
the connection of the device may switch to a mobile data connection automatically depending on
your device. Transmission fees for connecting to the Internet using a mobile data connection apply.
◦ In the Wireless Direct, you can connect up to five devices at the same time. If you try to connect a
sixth device while five devices are already connected, an error will appear. If an error appears,
disconnect a device you do not use and configure settings again.
◦ Network settings such as the SSID and security protocol are specified automatically.
Note
• You can connect the printer and computer using a USB cable (USB connection). Prepare a USB
cable. For details, see Connecting to Another Computer via LAN/Changing from USB to LAN
Connection.
Network Connection Settings/Setup
Perform connection setup for the printer and computer/smartphone/tablet.
For more on setup procedure, click here.
Changing Network Settings
See below for changing connection settings for the printer and computer/smartphone/tablet.
• To change network connection method:
36
Changing Wireless LAN Connection Method
Changing Connection Mode
• To add computer/smartphone/tablet to the printer:
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
• To use Wireless Direct temporarily:
Printing/Scanning with Wireless Direct
IJ Network Device Setup Utility
IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and
restores the status of them if anything is wrong with network connection. Select either link below to download
IJ Network Device Setup Utility.
For Windows
For Mac OS
• Performing/Changing Network Settings (Windows)
For Windows, you can perform network settings using IJ Network Device Setup Utility.
IJ Network Device Setup Utility (Windows)
• Diagnosing and Repairing Network Settings (Windows/Mac OS)
You can diagnose or repair network settings using IJ Network Device Setup Utility.
◦ For Windows:
IJ Network Device Setup Utility (Windows)
◦ For Mac OS:
IJ Network Device Setup Utility (Mac OS)
Network Connection Tips
See below for tips on using the printer via network connection.
Network Connection Tips
Changing Printer's Setting Using Web Browser
Troubleshooting
See Network Settings and Common Problems for troubleshooting on network connection.
Notice/Restriction
See below for details.
• Restrictions on network settings:
Restrictions
• Notices when printing using web service:
Notice for Web Service Printing
37
Restrictions
When connecting another device while a device (such as a smartphone) is already connected to the printer,
connect it using the same connection method as the connected device.
If you connect using a different connection method, the connection to the device in use will be disabled.
Connect via wireless router
• Make sure your device and the wireless router are connected. For details on checking these settings,
•
•
•
•
•
see the manual supplied with the wireless router or contact its manufacturer.
As for a device already connected to the printer without using a wireless router, reconnect it via a
wireless router.
Configuration, router functions, setup procedures and security settings of network devices vary
depending on the system environment. For details, see the manual for your network device or contact
its manufacturer.
This printer does not support IEEE802.11ac, IEEE802.11a, or IEEE802.11n (5 GHz). Check if your
device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.
If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security
protocol. Change the security protocol for your device to something other than WEP and TKIP or
change the setting to something other than "IEEE802.11n only."
The connection between your device and the wireless router will be temporarily disabled while the
setting is changed. Do not proceed to the next screen of this guide until setup is complete.
For office use, consult your network administrator.
Note that if you connect to a network with no security protection, your personal information could be
disclosed to a third party.
Wireless Direct
Important
• If a device is connected to the Internet via a wireless router, and you then connect it to a printer in
Wireless Direct mode, the existing connection between the device and wireless router will be
disabled. In that case, the connection of the device may switch to a mobile data connection
automatically depending on your device. When you connect to the Internet using a mobile data
connection, charges may apply depending on your contract.
• When you connect a device and the printer using Wireless Direct, the connection information will
be saved to Wi-Fi settings. The device may be connected to the printer automatically even after
disconnecting it or connecting it to another wireless router.
• To prevent automatic connection to the printer in Wireless Direct mode, change the connection
mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the
device.
For details on checking or changing wireless router settings, see the router manual or contact its
manufacturer.
• If you connect a device and the printer using Wireless Direct, Internet connection may become
unavailable depending on your environment. In that case, web services for the printer cannot be used.
38
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a
sixth device while five devices are already connected, an error will appear.
If an error appears, disconnect a device that does not use the printer, then configure settings again.
• Devices connected to the printer using Wireless Direct cannot communicate with each other.
• Firmware updates for the printer are not available while using Wireless Direct.
• When a device has been connected to the printer without using a wireless router and you want to set
it up again using the same connection method, disconnect it first. Disable the connection between the
device and printer in the Wi-Fi setting screen.
39
Network Connection Tips
Default Network Settings
Another Printer Found with Same Name
Connecting to Another Computer via LAN/Changing from USB to LAN
Connection
Printing Network Settings
Changing Wireless LAN Connection Method
40
Default Network Settings
LAN Connection Defaults
Item
Default
WLAN active/inactive
Inactive
SSID
BJNPSETUP
Wireless LAN security
Disable
IP address (IPv4)
Auto setup
IP address (IPv6)
Auto setup
Set printer name*
XXXXXXXXXXXX
Enable/disable IPv6
Enable
Enable/disable WSD
Enable
Timeout setting
15 minutes
Enable/disable Bonjour
Enable
Service name
Canon TS6100 series
LPR protocol setting
Enable
RAW protocol
Enable
LLMNR
Active
PictBridge communication Enable
("XX" represents alphanumeric characters.)
* Default value depends on printer. To check value, use operation panel.
LAN settings
Wireless Direct Defaults
Item
Default
SSID (Identifier for wireless direct)
DIRECT-abXX-TS6100series *1
Password
YYYYYYYYYY *2
Wireless LAN security
WPA2-PSK (AES)
Wireless Direct device name
DIRECT-abXX-TS6100series *1
Connection request confirmation Displayed
41
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is
specified when the printer is turned on for the first time.)
*2 The password is specified automatically when the printer is turned on for the first time.
42
Another Printer Found with Same Name
When the printer is found during setup, other printers with the same name may appear on the results
screen.
Select a printer with checking the printer settings against those on detection result screen.
• For Windows:
Check the printer's MAC address or serial to select the correct printer from the results.
• For Mac OS:
The printer names appear with the MAC address added at the end or as the printer name specified by
Bonjour.
Check identifiers such as the MAC address, the printer name specified by Bonjour, and the printer's
serial number to select the printer from among those that appear.
Note
• Serial number may not appear on result screen.
Check the printer's MAC address and the serial number by one of the following methods.
• Display on the touch screen.
MAC address
LAN settings
Serial number
System information
• Print the network settings.
Printing Network Settings
43
Connecting to Another Computer via LAN/Changing from USB to
LAN Connection
For Windows:
For Mac OS:
For Windows:
To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform
setup using the Setup CD-ROM or from the web page.
For Mac OS:
To connect an additional computer to the printer via LAN, or to change from USB to LAN connection,
perform setup from the web page.
44
Printing Network Settings
Use the operation panel to print the printer's current network settings.
Important
• The network settings printout contains important information about your network. Handle it with care.
1. Make sure printer is turned on.
2. Load three sheets of A4 or Letter-sized plain paper.
3. Select "Network status" on the touch screen.
Using the Operation Panel
4. Check message and select Yes.
5. Select Print details.
6. Select Yes.
The printer starts printing the network setting information.
The following information on the printer's network setting is printed out. (Some setting values are not
displayed depending on the printer settings.)
Item Num- Item
ber
Description
Setting
1
Product Information
Product information
–
1-1
Product Name
Product name
XXXXXXXX
1-2
ROM Version
ROM version
XXXXXXXX
1-3
Serial Number
Serial number
XXXXXXXX
2
Network Diagnostics
Network diagnostics
―
2-1
Diagnostic Result
Diagnostic result
XXXXXXXX
45
2-2
Result Codes
Result codes
XXXXXXXX
2-3
Result Code Details
Result code details
http://canon.com/ijnwt
3
Wireless LAN
Wireless LAN
Enable/Disable
3-2
Infrastructure
Infrastructure
Enable/Disable
3-2-1
Signal Strength
Signal strength
0 to 100 [%]
3-2-2
Link Quality
Link quality
0 to 100 [%]
3-2-3
Frequency
Frequency
XX (GHz)
3-2-4
MAC Address
MAC address
XX:XX:XX:XX:XX:XX
3-2-5
Connection
Connection status
Active/Inactive
3-2-6
SSID
SSID
Wireless LAN SSID
3-2-7
Channel
Channel
XX (1 to 13)
3-2-8
Encryption
Encryption method
None/WEP/TKIP/AES
3-2-9
WEP Key Length
WEP key length (bits)
Inactive/128/64
3-2-10
Authentication
Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK
3-2-11
TCP/IPv4
TCP/IPv4
Enable
3-2-12
IP Address
IP address
XXX.XXX.XXX.XXX
3-2-13
Subnet Mask
Subnet mask
XXX.XXX.XXX.XXX
3-2-14
Default Gateway
Default gateway
XXX.XXX.XXX.XXX
3-2-15
TCP/IPv6
TCP/IPv6
Enable/Disable
3-2-16
Link Local Address
Link local address
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-17
Link Local Prefix
Length
Link local prefix length XXX
3-2-18
Stateless Address1
Stateless address 1
3-2-19
Stateless Prefix
Length1
Stateless prefix length XXX
1
3-2-20
Stateless Address2
Stateless address 2
3-2-21
Stateless Prefix
Length2
Stateless prefix length XXX
2
46
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-22
Stateless Address3
Stateless address 3
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-23
Stateless Prefix
Length3
Stateless prefix length XXX
3
3-2-24
Stateless Address4
Stateless address 4
3-2-25
Stateless Prefix
Length4
Stateless prefix length XXX
4
3-2-26
Default Gateway1
Default gateway 1
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-27
Default Gateway2
Default gateway 2
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-28
Default Gateway3
Default gateway 3
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-29
Default Gateway4
Default gateway 4
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-33
IPsec
IPsec setting
Active
3-2-34
Security Protocol
Security method
ESP/ESP & AH/AH
3-3
Access Point Mode
Operation mode for
Enable/Disable
Wireless Direct
3-3-1
MAC Address
MAC address
XX:XX:XX:XX:XX:XX
3-3-2
Connection
Connection status
Active/Inactive
3-3-3
SSID
SSID
Wireless Direct SSID
3-3-4
Password
Password
Wireless Direct password (10 alphanumeric characters)
3-3-5
Channel
Channel
3
3-3-6
Encryption
Encryption method
AES
3-3-7
Authentication
Authentication method WPA2-PSK
3-3-8
TCP/IPv4
TCP/IPv4
Enable
3-3-9
IP Address
IP address
XXX.XXX.XXX.XXX
3-3-10
Subnet Mask
Subnet mask
XXX.XXX.XXX.XXX
3-3-11
Default Gateway
Default gateway
XXX.XXX.XXX.XXX
3-3-12
TCP/IPv6
TCP/IPv6
Enable/Disable
47
3-3-13
Link Local Address
Link local address
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-3-14
Link Local Prefix
Length
Link local prefix length XXX
3-3-15
IPsec
IPsec setting
Active
3-3-16
Security Protocol
Security method
–
5
Other Settings
Other settings
–
5-1
Printer Name
Printer name
Printer name (Up to 15 alphanumeric characters)
5-4
WSD Printing
WSD printing setting
Enable/Disable
5-5
WSD Timeout
Timeout
1/5/10/15/20 [min]
5-6
LPD Printing
LPD printing setting
Enable/Disable
5-7
RAW Printing
RAW printing setting
Enable/Disable
5-9
Bonjour
Bonjour setting
Enable/Disable
5-10
Bonjour Service
Bonjour service name Bonjour service name (Up to 52 alphanumeric charac-
Name
ters)
5-11
LLMNR
LLMNR setting
Enable/Disable
5-12
SNMP
SNMP setting
Enable/Disable
5-13
PictBridge Commun.
PictBridge Communi-
Enable/Disable
cation
5-14
DNS Server
Obtain DNS server
Auto/Manual
address automatically
5-15
Primary Server
Primary server address
XXX.XXX.XXX.XXX
5-16
Secondary Server
Secondary server address
XXX.XXX.XXX.XXX
5-17
Proxy Server
Proxy server setting
Enable/Disable
5-18
Proxy Address
Proxy address
XXXXXXXXXXXXXXXXXXXX
5-19
Proxy Port
Proxy port specification
1 to 65535
5-20
Cert. Fingerprt(SHA-1)
Certificate fingerprint(SHA-1)
XXXXXXXX XXXXXXXX XXXXXXXX
XXXXXXXX XXXXXXXX
5-21
Cert. Fingerprt(SHA-256)
Certificate fingerprint(SHA-256)
XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX
XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX
48
6
Bluetooth
Bluetooth settings
―
6-1
Bluetooth Setting
Bluetooth
Enable/Disable
6-2
Bluetooth PIN Code
Bluetooth PIN code
XXXXXXXX
6-3
Bluetooth Device Address
Bluetooth device address of the printer
XXXXXXXX
6-4
Peer Device Address
Device address of
paired device
XXXXXXXX
6-5
Bluetooth Device
Name
Bluetooth device
name of the printer
XXXXXXXX
7
Printer Log Service
Printer log service
―
7-1
Unsent Usage Logs
Number of unsent us-
0 to 200
age logs
7-2
Usage Log Last Sent
Last date when usage XXXXXXXX
log was sent
7-3
Point Service
Registration status of
Ikkyu
("XX" represents alphanumeric characters.)
49
Active/Awaiting Activation/No Active Service
Changing Wireless LAN Connection Method
Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless
Direct).
• For Windows:
◦ Redo setup using the Setup CD-ROM or from the web page.
◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility.
Important
• Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless
connect mode on the printer following the procedure below.
1. Make sure printer is turned on.
If the HOME screen is not displayed, press the HOME button.
2. Select "Network status" on the touch screen.
Using the Operation Panel
3. Check message and select Yes.
4. Select LAN settings.
5. Select Wireless LAN.
6. Select Wireless LAN setup.
7. Select Easy wireless connect.
8. Check message and select Yes.
Follow instructions on your smartphone or tablet.
9. If message saying setup is completed appears, select OK.
• For Mac OS:
Redo setup from the web page.
50
Handling Paper, Originals, Ink Tanks, etc.
Loading Paper
Loading Originals
Replacing Ink Tanks
51
Loading Paper
Paper Sources
Loading Paper in the Rear Tray
Loading Paper in the Cassette
Loading Envelopes
52
Paper Sources
The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B).
You can load all supported paper on the rear tray.
Supported Media Types
You can load A4, B5, A5, or Letter-sized plain paper in the cassette.
Note
• When printing, select the correct page size and media type. If you select the wrong page size or media
type, the printer may feed paper from the wrong paper source or may not print with the proper print
quality.
For details on how to load paper in each paper source, see below.
Loading Paper in the Rear Tray
Loading Paper in the Cassette
Loading Envelopes
53
Loading Paper in the Rear Tray
You can load plain paper or photo paper.
You can also load envelopes on the rear tray.
Loading Envelopes
Important
• If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial
print, it can cause paper jams.
Note
• We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see Supported Media Types.
• You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour
Paper SAT213.
For the page size and paper weight you can use for this printer, see Supported Media Types.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
• Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the
paper becomes completely flat.
For details on how to flatten curled paper, see
Check3
in Paper Is Smudged / Printed Surface Is
Scratched.
2. Load paper.
1. Open the rear tray cover (A) and then pull up the paper support (B).
54
2. Open the feed slot cover (C).
3. Slide the paper guides to open them, and load the paper in the center of the rear tray WITH
THE PRINT SIDE FACING UP.
4. Slide the paper guides (D) to align them with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
55
Important
• Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can
cause paper jams.
Note
• Do not load sheets of paper higher than the load limit mark (G).
5. Close the feed slot cover (H) gently.
Important
• If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
56
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on
the touch screen.
6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then
select Register.
7. Open the operation panel (I), pull out the paper output tray (J) and paper output support (K),
and open the output tray extension (L).
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start
printing.
57
Note
• When printing, select the size and type of the loaded paper on the print settings screen of the operation
panel or the computer.
• There are various types of paper, such as paper with a special surface coating for printing photos at
optimal quality and paper suitable for documents. Each media type has specific preset settings
(how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with
optimal image quality. The wrong paper settings may cause poor printout color quality or scratches
on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and
try printing again.
• To prevent incorrect printing, this printer has a function that detects whether the information set for
the paper loaded on the rear tray matches the paper settings. Before printing, make paper settings
in accordance with the paper information. When this function is enabled, an error message is
displayed if these settings do not match to prevent incorrect printing. When this error message is
displayed, check and correct the paper settings.
58
Loading Paper in the Cassette
You can load A4, B5, A5, or Letter-sized plain paper in the cassette.
Note
• In the cassette, be sure to load only plain paper.
• You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour
Paper SAT213.
For the page size and paper weight you can use for this printer, see Supported Media Types.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
• Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the
paper becomes completely flat.
For details on how to flatten curled paper, see
Scratched.
2. Pull out the cassette (A) from the printer.
59
Check3
in Paper Is Smudged / Printed Surface Is
3. Remove the cassette cover (B).
4. Slide the paper guide (C) in front and (D) on the right to open the guides.
5. Load the paper stack WITH THE PRINT SIDE FACING DOWN, and place it in the center of
the cassette.
Important
• Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F)
can cause paper jams.
Note
• Align the paper stack with the edge of the cassette as shown in the figure below.
60
If the paper stack is in contact with the protrusion (G), the paper may not be fed properly.
6. Align the paper guide (H) in front with the paper stack.
Align the paper guide (H) with where it clicks into place.
7. Slide the paper guide (I) on the right to align with the paper stack.
Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Note
• Do not load sheets of paper higher than the load limit mark (J).
• Keep the paper stack height below the tabs (K) of the paper guides.
8. Mount the cassette cover, and then insert the cassette into the printer.
Push the cassette into the printer until it stops.
After inserting the cassette into the printer, the paper information registration screen for the cassette is
displayed on the touch screen.
61
9. Select the size and type of the loaded paper in the cassette at Page size, then select
Register.
10. Open the operation panel (L), pull out the paper output tray (M) and paper output support
(N), and open the output tray extension (O).
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not
start printing.
62
Note
• When printing, select the size and type of the loaded paper on the print settings screen of the operation
panel or the computer.
• To prevent incorrect printing, this printer has a function that detects whether the information set for
the paper loaded in the cassette matches the paper settings. Before printing, make paper settings
in accordance with the paper information. When this function is enabled, an error message is
displayed if these settings do not match to prevent incorrect printing. When this error message is
displayed, check and correct the paper settings.
63
Loading Envelopes
You can load Envelope DL and Envelope Com 10 on the rear tray.
The address is automatically rotated and printed according to the envelope's direction by specifying with the
printer driver properly.
Important
• Printing of envelopes from the operation panel or from a PictBridge (Wireless LAN) compliant device is
not supported.
• Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
• Envelopes with an embossed or treated surface
• Envelopes with a double flap
• Envelopes whose gummed flaps are already moistened and adhesive
1. Prepare envelopes.
• Press down on all four corners and edges of the envelopes to flatten them.
• If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
• If the corner of the envelope flap is folded, flatten it.
• Use a pen to press the leading edge in the inserting direction flat and sharpen the crease.
The figures above show a side view of the leading edge of the envelope.
Important
• The envelopes may jam in the printer if they are not flat or the edges are not aligned. Make sure
that no curl or puff exceeds 0.12 inches (3 mm).
2. Load envelopes.
1. Open the rear tray cover (A) and then pull up the paper support (B).
64
2. Open the feed slot cover (C).
3. Slide the paper guides (D) to open them, and load the envelopes in the center of the rear tray
WITH THE PRINT SIDE FACING UP.
Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up.
Up to 10 envelopes can be loaded at once.
4. Slide the paper guides (D) to align them with both sides of the envelopes.
Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
65
Note
• Do not load envelopes higher than the load limit mark (E).
5. Close the feed slot cover (F) gently.
Important
• If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
66
After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on
the touch screen.
6. Select the size and type of the loaded envelopes in the rear tray at Page size and Type, and
then select Register.
7. Open the operation panel (G), pull out the paper output tray (H) and paper output support (I),
and open the output tray extension (J).
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start
printing.
Note
• After loading envelopes, select the size and type of the loaded envelopes on the print settings screen of
the printer driver.
• To prevent incorrect printing, this printer has a function that detects whether the information set for
the paper loaded on the rear tray matches the paper settings. Before printing, make paper settings
in accordance with the paper information. When this function is enabled, an error message is
displayed if these settings do not match to prevent incorrect printing. When this error message is
displayed, check and correct the paper settings.
67
Loading Originals
Loading Originals on the Platen Glass
Loading Based on Use
Supported Originals
How to Detach / Attach the Document Cover
68
Loading Originals on the Platen Glass
1. Open the document cover.
2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass.
Loading Based on Use
Important
• Be sure to observe the following when loading the original on the platen glass.
• Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
• Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down
the original.
Failure to observe the above may cause the scanner to malfunction or the platen glass to break.
3. Close the document cover gently.
69
Important
• After loading the original on the platen glass, be sure to close the document cover before starting to
copy or scan.
70
Loading Based on Use
Load the original in the correct position according to the function to use. If you do not load the original
correctly, it may not be scanned properly.
Originals
Function
How to Load
Copying
Scanning by detecting the type and
size of the original automatically
If you scan using the operation panel, select Auto scan for Doc.type in Scan.
Magazines, Newspapers, and
Documents
Loading the Original to Be
Aligned with the Alignment Mark
Scanning by specifying a standard size
(A4, Letter, etc.)
If you scan using the operation panel, select Document or Photo for Doc.type in
Scan and specify a standard size (A4,
Letter, etc.) for Scan size to scan originals.
Scanning only one original
If you scan using the operation panel, follow the operation below.
• Select Auto scan for Doc.type in
Scan.
• Select Photo for Doc.type in Scan
and specify Auto scan for Scan size
to scan originals.
Photos, Postcards, Business
Cards, and Disc (BD/DVD/CD)
Loading in the Center of the
Platen Glass
Scanning two or more originals
If you scan using the operation panel, follow the operation below.
• Select Auto scan for Doc.type in
Scan.
• Select Photo for Doc.type in Scan
and specify Auto multi scan for
Scan size to scan two or more originals.
Loading Two or More Originals
Note
• For details on how to scan from the computer and how to load originals, see below.
• For Windows:
Scanning from Computer (Windows)
• For Mac OS:
71
Scanning from Computer (AirPrint)
Loading the Original to Be Aligned with the alignment mark
Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the
alignment mark
. Portions placed on the diagonally striped area cannot be scanned.
Important
• The printer cannot scan the striped area (A) (0.04 inches (1 mm) from the edges of the platen glass).
Loading Only One Original in the Center of the platen glass
Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 inches (1 cm) or more space
between the edges (diagonally striped area) of the platen glass. Portions placed on the diagonally striped
area cannot be scanned.
72
Loading Two or More Originals on the platen glass
Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inches (1 cm) or more space
between the edges (diagonally striped area) of the platen glass and the originals, and between the
originals. Portions placed on the diagonally striped area cannot be scanned.
You can place up to 12 items.
A: More than 0.40 inches (1 cm)
Note
• The Skew Correction function automatically compensates for the originals placed at an angle of up to
approximately 10 degrees. Slanted photos with a long edge of 7.1 inches (180 mm) or more cannot
be corrected.
• Non-rectangular or irregular shaped photos (such as cut out photos) may not be scanned properly.
73
Supported Originals
Item
Types of originals
Details
- Text document, magazine, or newspaper
- Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.)
Size (width x height)
Max. 8.5 x 11.7 inches (216 x 297 mm)
Note
• When loading a thick original such as a book on the platen glass, you can load it by removing the
document cover from the printer.
How to Detach / Attach the Document Cover
74
How to Detach / Attach the Document Cover
Detaching the document cover:
Hold up the document cover vertically and then tip it back.
Attaching the document cover:
Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover
vertically as illustrated below.
75
76
Replacing Ink Tanks
Replacing Ink Tanks
Checking Ink Status on the Touch Screen
Ink Tips
77
Replacing Ink Tanks
When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of
the error. In this state, the printer cannot print or scan. Take appropriate action according to the message.
An Error Occurs
Note
• If print results become faint or white streaks appear despite sufficient ink levels, see Maintenance
Procedure.
• For precautionary notes on handling ink tanks, see Notes on ink tanks.
Replacing Procedure
When you need to replace an ink tank, follow the procedure below.
1. Make sure that the power is turned on.
2. Open the scanning unit / cover.
The print head holder moves to the replacement position.
Caution
• Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder
until it stops completely.
Important
• Do not touch the metallic parts or other parts inside the printer.
• If the scanning unit / cover is left open for more than 10 minutes, the print head holder moves to
the right. In this case, close and reopen the scanning unit / cover.
3. Remove the ink tank where the ink runs out.
Push the tab (A) and lift the ink tank to remove.
78
Important
• Do not touch other parts besides the ink tanks.
• Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
• Discard the empty ink tank according to the local laws and regulations regarding disposal of
consumables.
Note
• Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one
when replacing two or more ink tanks.
4. Take a new ink tank out of its package, remove the orange tape (B) completely, then
remove the protective film (C) completely.
Important
• Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
• If the orange tape remains on the Y-shape air hole (D), ink may splash or the printer may not
print properly.
5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to
block the Y-shape air hole (D).
79
6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Important
• Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air
hole (D) blocked, ink may splash.
• Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may
stain your hands if you touch them.
• Do not reattach the protective cap (E) once you have removed it. Discard it according to the
local laws and regulations regarding disposal of consumables.
7. Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
80
8. Press on the top of the ink tank until the ink tank snaps firmly into place.
Important
• You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in
the correct position according to the label on the print head holder.
• You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
9. Close the scanning unit / cover.
To close the scanning unit / cover, hold it up once, then take it down gently.
Caution
• When closing the scanning unit / cover, be careful not to get your fingers caught.
Note
• If the error message appears after the scanning unit / cover is closed, take appropriate action.
81
An Error Occurs
• When you start printing after replacing the ink tank, the printer starts cleaning the print head
automatically. Do not perform any other operations until the printer completes the cleaning of
the print head.
• If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar
symptoms, align the print head.
Notes on ink tanks
Important
• If you remove an ink tank, replace it immediately. Do not leave the printer with the ink tank removed.
• Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog.
Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink
tank properly.
• Once an ink tank has been installed, do not remove it from the printer and leave it out in the open.
This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled.
To maintain optimal printing quality, use an ink tank within six months of first use.
Note
• Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of
the print head, which may be necessary to maintain the performance of the printer.
When an ink tank is out of ink, replace it immediately with a new one.
Ink Tips
82
Checking Ink Status on the Touch Screen
1. Make sure that the power is turned on, and display the HOME screen.
If the HOME screen is not displayed, press the HOME button to display it.
2. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
3. Select
Estimated ink levels.
A symbol appears in the area (A) if there is any information about the remaining ink level.
Example:
The ink is running low. Prepare a new ink tank.
The resulting print quality may not be satisfactory, if printing is continued under this condition.
Note
• The above screen shows estimated ink levels.
• Selecting Ink number displays the Ink number screen for checking ink numbers. Selecting Order
ink now on this screen displays the QR code for accessing the ink purchasing site. Cost of
connecting to Internet is to be born by the customer.
• You can also check the ink status on a screen of the touch screen displayed while printing.
• You can also check the ink status on the computer screen.
• For Windows:
Checking Ink Status from Your Computer
• For Mac OS:
Checking Ink Status from Your Computer
83
Ink Tips
How is ink used for various purposes other than printing?
Ink may be used for purposes other than printing.
When you use the Canon printer for the first time after you install the bundled ink tanks, the printer
consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head
with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the
succeeding ink tanks.
The printing costs described in the brochures or websites are based on the consumption data from not the
first ink tank /ink cartridge but the succeeding ink tank /ink cartridge.
Ink is sometimes used to maintain the optimal printing quality.
To keep printer's performance, Canon printer performs cleaning automatically according to its condition.
When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may
be consumed.
[Cleaning function]
The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents
print quality degradation or nozzle clogging.
Does black-and-white printing use color ink?
Black-and-white printing may use ink other than black ink depending on the type of printing paper or the
settings of the printer driver. So, color ink is consumed even when printing in black-and-white.
Why does the printer have two black ink tanks?
There are two kinds of black ink in the printer: dye ink (BK) and pigment ink (PGBK).
The dye ink is used mainly for printing photos, illustration, etc., and the pigment ink is used for text-based
documents. Each has different purposes so that even if one runs out, another will not be used instead. If
either of them runs out, the ink tank replacement is required.
These two inks are automatically used depending on the type of printing paper or the settings of the
printer driver. You cannot change the usage of these inks yourself.
84
Maintenance
If Printing Is Faint or Uneven
Performing Maintenance Functions from Your Computer (Windows)
Performing Maintenance Functions from Your Computer (Mac OS)
Cleaning
85
If Printing Is Faint or Uneven
Maintenance Procedure
Printing the Nozzle Check Pattern
Examining the Nozzle Check Pattern
Cleaning the Print Head
Deep Print Head Cleaning
Aligning the Print Head
86
Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned
printed ruled lines), perform the maintenance procedure below.
Important
• Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink
tank.
Note
• Make sure that the orange protective tape does not remain on the ink tank.
• Check the ink status.
Checking Ink Status on the Touch Screen
• For Windows, increasing the print quality in the printer driver settings may improve the print result.
Changing the Print Quality and Correcting Image Data
When the Print Results Are Blurred or Uneven:
Step1
Print the nozzle check pattern.
From the printer
Printing the Nozzle Check Pattern
From the computer
• For Windows:
Printing a Nozzle Check Pattern
• For Mac OS:
Printing a Nozzle Check Pattern
Step2
Examine the nozzle check pattern.
If there are missing lines or horizontal white streaks in the pattern:
Step3
Clean the print head.
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From the printer
Cleaning the Print Head
From the computer
• For Windows:
Cleaning the Print Heads
• For Mac OS:
Cleaning the Print Heads
After cleaning the print head, print and examine the nozzle check pattern:
Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4
Clean the print head deeply.
From the printer
Cleaning the Print Head Deeply
From the computer
• For Windows:
Cleaning the Print Heads
• For Mac OS:
Cleaning the Print Heads
Note
• When you have performed the procedure until step 4 and the problem has not been resolved, turn off
the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, the print head may be damaged. Contact the service center.
When the Print Results Are Not Even such as the Ruled Lines Are
Misaligned:
Step
Align the print head.
From the printer
Aligning the Print Head
From the computer
• For Windows:
Adjusting Print Head Position
• For Mac OS:
Adjusting Print Head Position
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Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
Note
• If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink
tank whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
After pushing the cassette back, the paper information registration screen is displayed on the touch
screen. Select A4 or Letter for Page size, then select Register.
If a message is displayed on the screen, follow the directions in the message to complete registration.
Note
• Be sure to load paper in the cassette. Even if you load paper on the rear tray, the nozzle check
pattern is not be printed.
3. Open the operation panel, then pull out the paper output tray.
4. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
5. Select
Maintenance.
The Maintenance screen will appear.
6. Select Print nozzle check pattern.
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The confirmation screen will appear.
7. Select Yes.
The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch
screen.
8. Examine the nozzle check pattern.
90
Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and clean the print head if necessary.
1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D.
A: No missing lines/No horizontal white streaks
B: Lines are missing/Horizontal white streaks are present
2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation
screen.
For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D:
The cleaning is not required. Select All A, confirm the message, then select OK.
The screen will return to the Maintenance screen.
For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or
in both patterns:
The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen.
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The printer starts cleaning the print head.
Cleaning the Print Head
If the pattern D or any color in the pattern C is not printed:
(Example: Magenta pattern is not printed)
The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen.
The printer starts cleaning the print head.
Cleaning the Print Head
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Cleaning the Print Head
Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head
consumes ink, so clean the print head only when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
After pushing the cassette back, the paper information registration screen is displayed on the touch
screen. Select A4 or Letter for Page size, then select Register.
If a message is displayed on the screen, follow the directions in the message to complete registration.
Note
• Be sure to load paper in the cassette. Even if you load paper on the rear tray, the nozzle check
pattern is not be printed.
3. Open the operation panel, then pull out the paper output tray.
4. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
5. Select
Maintenance.
The Maintenance screen will appear.
6. Select Cleaning.
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The confirmation screen will appear.
7. Select Yes.
The printer starts cleaning the print head.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes
about 1 minute.
The pattern print confirmation screen will appear.
8. Select Yes.
The nozzle check pattern will be printed.
9. Examine the nozzle check pattern.
Note
• If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
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Deep Print Head Cleaning
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.
Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean
the print head deeply only when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
After pushing the cassette back, the paper information registration screen is displayed on the touch
screen. Select A4 or Letter for Page size, then select Register.
If a message is displayed on the screen, follow the directions in the message to complete registration.
Note
• Be sure to load paper in the cassette. Even if you load paper on the rear tray, the nozzle check
pattern is not be printed.
3. Open the operation panel, then pull out the paper output tray.
4. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
5. Select
Maintenance.
The Maintenance screen will appear.
6. Select Deep cleaning.
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The confirmation screen will appear.
7. Select Yes.
The printer starts cleaning the print head deeply.
Do not perform any other operations until the printer completes the deep cleaning of the print head. This
takes about 1 to 2 minutes.
The pattern print confirmation screen will appear.
8. Select Yes.
The nozzle check pattern will be printed.
9. When the completion message appears, select OK.
10. Examine the nozzle check pattern.
If a particular color is not printed properly, replace the ink tank of that color.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, the print head may be damaged. Contact the service center.
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Aligning the Print Head
If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
Note
• If the remaining ink level is low, the print head alignment sheet will not be printed correctly.
Replace the ink tank whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)*
* Be sure to use paper that is white and clean on both sides.
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the cassette.
After pushing the cassette back, the paper information registration screen is displayed on the touch
screen. Select A4 or Letter for Page size, then select Register.
If a message is displayed on the screen, follow the directions in the message to complete registration.
Note
• Be sure to load paper in the cassette. Even if you load paper on the rear tray, the print head
alignment sheet is not be printed.
3. Open the operation panel, then pull out the paper output tray.
4. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
5. Select
Maintenance.
The Maintenance screen will appear.
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6. Select Auto head alignment.
The confirmation screen will appear.
7. Confirm the message, then select Yes.
The print head alignment sheet will be printed.
Important
• Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled,
it may not be scanned properly.
8. Confirm the message, then load the print head alignment sheet on the platen glass.
Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark
on the bottom right corner of the sheet with the alignment mark
98
.
9. Close the document cover gently, then select OK.
The printer starts scanning the print head alignment sheet, and the print head position will be adjusted
automatically.
Important
• Do not open the document cover or move the print head alignment sheet on the platen glass until
adjusting the print head position is complete.
• If the error message appears on the touch screen, select OK to release the error, then take
appropriate action.
An Error Occurs
10. When the completion message appears, select OK.
Remove the print head alignment sheet on the platen glass.
Note
• If the print results are still not satisfactory after adjusting the print head position as described above,
adjust the print head position manually from the computer.
• For Windows:
Adjusting Print Head Position
• For Mac OS:
Adjusting Print Head Position
• To print and check the current head position adjustment values, select Print the head alignment value
on the Maintenance screen.
99
Performing Maintenance Functions from Your Computer (Mac OS)
Opening Remote UI for Maintenance
Cleaning the Print Heads
Adjusting Print Head Position
Checking Ink Status from Your Computer
100
Opening Remote UI for Maintenance
You can perform maintenance of printer and change the settings from a Remote UI.
The following is the procedure to open a Remote UI.
1. Open System Preferences, and select Printers & Scanners
2. Select your model from the printer list, and click Options & Supplies...
3. Click Show Printer Webpage... in General tab
Remote UI starts.
Note
• The password may have to be entered after Remote UI starts. In such a case, enter the password
and click OK. In case you do not know the password, click About password and cookies.
Related Topics
Cleaning the Print Heads
Adjusting Print Head Position
Checking Ink Status from Your Computer
Printing a Nozzle Check Pattern
Managing the Printer Power
Changing the Printer Operation Mode
Reducing the Printer Noise
101
Cleaning the Print Heads
The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head
cleaning if printing is faint or a specific color fails to print, even though there is enough ink.
Cleaning
1. Select Utilities from Remote UI
2. Click Cleaning
Before running the cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Cleaning.
• Is there ink remaining in the tank?
• Did you push in the ink tank completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the ink tanks in their correct positions?
3. Execute cleaning
Make sure that the printer is on and then click Yes.
Print head cleaning starts.
4. Complete cleaning
Next, the message for nozzle check pattern printing is displayed.
5. Check the results
To check whether the print quality has improved, click Yes. To cancel the check process, click No.
If cleaning the head once does not resolve the print head problem, clean it once more.
Important
• Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
Deep cleaning
Deep cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do
not resolve the print head problem.
1. Select Utilities from Remote UI
2. Click Deep cleaning
102
Before running the deep cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Deep cleaning.
• Is there ink remaining in the tank?
• Did you push in the ink tank completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the ink tanks in their correct positions?
3. Execute deep cleaning
Make sure that the printer is on and then click Yes.
Print head deep cleaning starts.
4. Complete deep cleaning
Next, the message for nozzle check pattern printing is displayed.
5. Check the results
To check whether the print quality has improved, click Yes. To cancel the check process, click No.
Important
• Deep cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
Note
• If there is no sign of improvement after Deep cleaning, turn off the printer, wait 24 hours, and then
perform Deep cleaning again. If there is still no sign of improvement, the ink may have run out or the
print head may be worn. For details on the remedial action to be taken, see "No Ink Comes Out."
Related Topic
Printing a Nozzle Check Pattern
103
Adjusting Print Head Position
Any error in the print head installation position can cause color and line shifts. Adjusting the print head
position improves print results.
Auto head alignment
1. Select Utilities from Remote UI
2. Click Auto head alignment
A message appears.
3. Load paper in printer
In the cassette, load 1 sheet of plain A4-sized or Letter-sized paper.
4. Run head position adjustment
Check that the printer power is on, and then click Yes.
Head alignment starts. Proceed with the operations in accordance with the messages on the screen.
Important
• While the printer is printing, do not open the printer scanning unit / cover.
Note
• You can print and check the current settings by clicking on Print the head alignment value.
104
Checking Ink Status from Your Computer
You can check the detailed information such as the remaining ink level and the ink tank types of your model.
If you select Printer status from Remote UI, the ink status appears as an illustration.
Estimated ink levels
You can check the types and levels of ink.
When ink levels are running low or an error occurs because there is no ink, a notification icon will
appear.
Ink number
You can look up the correct ink tank for your printer.
Note
• To check the ink status, you can also display the pop-up menu of the Print dialog and select Supply
Levels.
105
Cleaning
Cleaning Exterior Surfaces
Cleaning the Platen Glass and Document Cover
Cleaning Paper Feed Rollers
Cleaning Inside the Printer (Bottom Plate Cleaning)
Cleaning Cassette Pads
106
Cleaning Paper Feed Rollers
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only
when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
3. Select
Maintenance.
The Maintenance screen will appear.
4. Select Roller cleaning.
The confirmation screen will appear.
5. Select Yes.
6. Select Rear tray or Cassette to clean the paper feed roller.
7. Follow the message to remove any paper from the paper source.
If you clean the paper feed roller of cassette, remove any paper from the cassette, then push it back.
8. Select OK.
The paper feed roller will rotate as it is cleaned without paper.
107
9. Make sure that the paper feed roller has stopped rotating, then follow the message to load
the three sheets of A4 or Letter-sized plain paper.
10. Open the operation panel, then pull out the paper output tray.
11. Select OK.
The printer starts cleaning. The cleaning will be complete when the paper is ejected.
12. When the completion message appears, select OK.
If the problem is not resolved after cleaning the paper feed roller, contact the service center.
108
Cleaning Inside the Printer (Bottom Plate Cleaning)
Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get
dirty, so we recommend performing cleaning regularly.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
1. Make sure that the power is turned on.
2. Open the operation panel, then pull out the paper output tray.
3. Select
Setup on the HOME screen.
Using the Operation Panel
The setup menu screen will appear.
4. Select
Maintenance.
The Maintenance screen will appear.
5. Select Bottom plate cleaning.
The confirmation screen will appear.
6. Select Yes.
7. Follow the message to remove any paper from the cassette, then select OK.
8. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the
paper.
9. Fold one side of the opened paper in another half, aligning the edge with the center crease,
unfold the paper, then select OK.
109
10. Load only this sheet of paper in the cassette with the ridges of the creases facing up and
the edge of the half with no crease facing to the far side.
11. Mount the cassette cover, and then insert the cassette into the printer.
12. Open the operation panel, then pull out the paper output tray.
13. Select OK.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning
again.
14. When the completion message appears, select OK.
110
Note
• When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be
stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Important
• Be sure to turn off the power and unplug the power cord before cleaning the printer.
111
Overview
Safety
Safety Precautions
Regulatory Information
WEEE (EU & EEA)
Handling Precautions
Canceling Print Jobs
Legal Restrictions on Scanning/Copying
Printer Handling Precautions
Transporting Your Printer
When repairing, lending, or disposing of the printer
Keeping Print Quality High
Main Components and Their Use
Main Components
Power Supply
Using the Operation Panel
Changing Settings
Changing Printer Settings from Your Computer (Windows)
Changing Printer Settings from Your Computer (Mac OS)
Changing Settings from Operation Panel
Specifications
112
Safety
Safety Precautions
Regulatory Information
WEEE (EU&EEA)
113
Safety Precautions
Choosing a location
• Do not install the printer in a location that is unstable or subject to excessive vibration.
• Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close
to a heating source.
To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in
the Specifications.
• Do not place the printer on a thick rug or carpet.
• Do not place the printer with its back attached to the wall.
Power Supply
• Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the
power cord if necessary.
• Never remove the plug by pulling on the cord.
Pulling the cord may damage the power cord, leading to possible fire or electrical shock.
• Do not use an extension lead/cord.
Working Around the Printer
• Never put your hands or fingers in the printer while it is printing.
• When moving the printer, carry the printer at both ends. In case the printer weighs more than 14 kg, it
is recommended to have two people lifting the printer. Accidental dropping of the printer may cause
injury. For the printer's weight, refer to the Specifications.
• Do not place any object on the printer. Especially do not place metal objects (paper clips, staples,
etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the printer.
• Do not transport or use the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
• When loading a thick book on the platen glass, do not press hard on the Document Cover. The platen
glass may break and cause injury.
Print Heads/Ink Tanks/FINE Cartridges
• Keep ink tanks out of the reach of children. In case ink is accidentally licked or swallowed, rinse out
mouth or give one or two glasses of water to drink. If irritation or discomfort occurs, obtain medical
advice immediately.
• In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with
skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice
immediately.
• Never touch the electrical contacts on a print head or FINE cartridges after printing.
The metal parts may be very hot and could cause burns.
• Do not throw ink tanks and FINE cartridges into fire.
• Do not attempt to disassemble or modify the print head, ink tanks, and FINE cartridges.
114
Regulatory Information
Users in the U.S.A.
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10457 (Contains FCC Approved WLAN Module K30365, FCC Approved Bluetooth
K30375)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If
such changes or modifications should be made, you could be required to stop operation of the equipment.
FCC ID:AZDK30365, AZDK30375
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The equipment complies with FCC radiation exposure limits for at uncontrolled equipment. This
equipment should be installed and operated with minimum distance at least 20cm between the radiator
and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or
operated with any other antenna or transmitter.
Canon U.S.A., Inc.
One Canon Park
Melville, New York 11747
1-800-652-2666
115
About Radio Waves
Do not use this product near medical equipment or electronic equipment. Radio wave interference can
affect the operation or performance of the equipment.
Users in Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20cm or more away from person's body (excluding extremities:
hands, wrists, feet and ankles).
Pour les usagers résidant au Canada
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d'exposition aux fréquences radioélectriques (RF)
CNR-102 de l'IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le dispositif rayonnant et le corps (à l'exception des extrémités : mains, poignets, pieds et chevilles).
Environmental Information
Reducing your environmental impact
Power Consumption and Operational Modes
The amount of electricity a device consumes depends on the way the device is used. This product is
designed and set in a way to allow you to reduce the power consumption. After the last print it switches
to Ready Mode. In this mode it can print again immediately if required. If the product is not used for a
time, the device switches to its Sleep Mode. The devices consume less power (Watt) in these modes.
Energy Star®
The Energy Star® programme is a voluntary scheme to promote the development and purchase of
energy efficient models, which help to minimise environmental impact.
Products which meet the stringent requirements of the Energy Star® programme for both environmental
benefits and the amount of energy consumption will carry the Energy Star® logo accordingly.
116
Paper types
This product can be used to print on both recycled and virgin paper (certified to an environmental
stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can
support printing on media down to a weight of 64g/m2, lighter paper means less resources used and a
lower environmental footprint for your printing needs.
117
WEEE (EU&EEA)
Only for European Union and EEA (Norway, Iceland and Liechtenstein)
This symbol indicates that this product is not to be disposed of with your household waste, according to
the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a
designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product
or to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper
handling of this type of waste could have a possible negative impact on the environment and human
health due to potentially hazardous substances that are generally associated with EEE. At the same time,
your cooperation in the correct disposal of this product will contribute to the effective usage of natural
resources. For more information about where you can drop off your waste equipment for recycling, please
contact your local city office, waste authority, approved WEEE scheme or your household waste disposal
service. For more information regarding return and recycling of WEEE products, please visit www.canoneurope.com/weee.
Nur für Europäische Union und EWR (Norwegen, Island und Liechtenstein)
Dieses Symbol weist darauf hin, dass dieses Produkt gemäß der EU-Richtlinie über Elektro- und
Elektronik-Altgeräte (2012/19/EU) und nationalen Gesetzen nicht über den Hausmüll entsorgt werden
darf. Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden. Dies kann z.
B. durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten
Sammelstelle für die Wiederaufbereitung von Elektro- und Elektronik-Altgeräten geschehen. Der
unsachgemäße Umgang mit Altgeräten kann aufgrund potentiell gefährlicher Stoffe, die generell mit
Elektro- und Elektronik-Altgeräten in Verbindung stehen, negative Auswirkungen auf die Umwelt und die
menschliche Gesundheit haben. Durch die umweltgerechte Entsorgung dieses Produkts tragen Sie
außerdem zu einer effektiven Nutzung natürlicher Ressourcen bei. Informationen zu Sammelstellen für
Altgeräte erhalten Sie bei Ihrer Stadtverwaltung, dem öffentlich-rechtlichen Entsorgungsträger, einer
autorisierten Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihrem örtlichen
Entsorgungsunternehmen. Weitere Informationen zur Rückgabe und Entsorgung von Elektro- und
Elektronik-Altgeräten finden Sie unter www.canon-europe.com/weee.
Union Européenne, Norvège, Islande et Liechtenstein uniquement.
Ce symbole indique que ce produit ne doit pas être jeté avec les ordures ménagères, conformément à la
directive DEEE (2012/19/UE) et à la réglementation de votre pays. Ce produit doit être confié au
distributeur à chaque fois que vous achetez un produit neuf similaire, ou à un point de collecte mis en
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place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et
Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions
sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement
dangereuses généralement associées aux équipements électriques et électroniques. Parallèlement, votre
entière coopération dans le cadre de la mise au rebut correcte de ce produit favorisera une meilleure
utilisation des ressources naturelles. Pour plus d'informations sur les points de collecte des équipements
à recycler, contactez vos services municipaux, les autorités locales compétentes, le plan DEEE approuvé
ou le service d'enlèvement des ordures ménagères. Pour plus d'informations sur le retour et le recyclage
des produits DEEE, consultez le site: www.canon-europe.com/weee.
Uitsluitend bestemd voor de Europese Unie en EER (Noorwegen, IJsland en
Liechtenstein)
Dit symbool geeft aan dat dit product in overeenstemming met de AEEA-richtlijn (2012/19/EU) en de
nationale wetgeving niet mag worden afgevoerd met het huishoudelijk afval. Dit product moet worden
ingeleverd bij een aangewezen, geautoriseerd inzamelpunt, bijvoorbeeld wanneer u een nieuw
gelijksoortig product aanschaft, of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en
elektronische apparatuur (EEA). Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op
het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in
elektrische en elektronische apparatuur (EEA). Bovendien werkt u door een juiste afvoer van dit product
mee aan het effectieve gebruik van natuurlijke hulpbronnen. Voor meer informatie over waar u uw
afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw
woonplaats, de reinigingsdienst, of het afvalverwerkingsbedrijf. U kunt ook het schema voor de afvoer van
afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het
inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canoneurope.com/weee.
Sólo para la Unión Europea y el Área Económica Europea (Noruega,
Islandia y Liechtenstein)
Este símbolo indica que este producto no debe desecharse con los desperdicios domésticos, de acuerdo
con la directiva RAEE (2012/19/UE) y con la legislación nacional. Este producto debe entregarse en uno
de los puntos de recogida designados, como por ejemplo, entregándolo en el lugar de venta al comprar
un producto similar o depositándolo en un lugar de recogida autorizado para el reciclado de residuos de
aparatos eléctricos y electrónicos (RAEE). La manipulación inapropiada de este tipo de desechos podría
tener un impacto negativo en el entorno y la salud humana, debido a las sustancias potencialmente
peligrosas que normalmente están asociadas con los RAEE. Al mismo tiempo, su cooperación a la hora
de desechar correctamente este producto contribuirá a la utilización eficazde los recursos naturales. Para
más información sobre cómo puede eliminar el equipo para su reciclado, póngase en contacto con las
autoridades locales, con las autoridades encargadas de los desechos, con un sistema de gestión RAEE
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autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la
devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee.
Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega,
Islàndia i Liechtenstein)
Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la
Directiva RAEE (2012/19/UE) i la legislació nacional. Aquest producte s’hauria de lliurar en un dels punts
de recollida designats, com per exemple, intercanviant-lo un per un en comprar un producte similar o
lliurant-lo en un lloc de recollida autoritzat per al reciclatge de residus d’aparells elèctrics i electrònics
(AEE). La manipulació inadequada d’aquest tipus de residus podria tenir un impacte negatiu en l’entorn i
en la salut humana, a causa de les substàncies potencialment perilloses que normalment estan
associades als AEE. Així mateix, la vostra cooperació a l’hora de llençar correctament aquest producte
contribuirà a la utilització efectiva dels recursos naturals. Per a més informació sobre els punts on podeu
lliurar aquest producte per procedir al seu reciclatge, adreceu-vos a la vostra oficina municipal, a les
autoritats encarregades dels residus, al pla de residus homologat per la RAEE o al servei de recollida de
deixalles domèstiques de la vostra localitat. Per a més informació sobre la devolució i el reciclatge de
productes RAEE, visiteu www.canon-europe.com/weee.
Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstein)
Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva
RAEE (2012/19/UE) e alla normativa locale vigente. Il prodotto deve essere smaltito presso un centro di
raccolta differenziata, un distributore autorizzato che applichi il principio dell'"uno contro uno", ovvero del
ritiro della vecchia apparecchiatura elettrica al momento dell'acquisto di una nuova, o un impianto
autorizzato al riciclaggio dei rifiuti di apparecchiature elettriche ed elettroniche. La gestione impropria di
questo tipo di rifiuti può avere un impatto negativo sull'ambiente e sulla salute umana causato dalle
sostanze potenzialmente pericolose che potrebbero essere contenute nelle apparecchiature elettriche ed
elettroniche. Un corretto smaltimento di tali prodotti contribuirà inoltre a un uso efficace delle risorse
naturali ed eviterà di incorrere nelle sanzioni amministrative di cui all'art. 255 e successivi del Decreto
Legislativo n. 152/06. Per ulteriori informazioni sullo smaltimento e il recupero dei Rifiuti di
Apparecchiature Elettriche ed Elettroniche, consultare la Direttiva RAEE, rivolgersi alle autorità
competenti, oppure visitare il sito www.canon-europe.com/weee.
Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein)
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Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva
REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha
designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou
num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
O tratamento inadequado deste tipo de resíduo poderá causar um impacto negativo no ambiente e na
saúde humana devido às substâncias potencialmente perigosas normalmente associadas aos
equipamentos eléctricos e electrónicos. Simultaneamente, a sua cooperação no tratamento correcto
deste produto contribuirá para a utilização eficaz dos recursos naturais. Para mais informações sobre os
locais onde o equipamento poderá ser reciclado, contacte os serviços locais, a autoridade responsável
pelos resíduos, o esquema REEE aprovado ou o serviço de tratamento de lixo doméstico. Para mais
informações sobre a devolução e reciclagem de produtos REEE, vá a www.canon-europe.com/weee.
Gælder kun i Europæiske Union og EØS (Norge, Island og Liechtenstein)
Dette symbol angiver, at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf.
direktivet om affald af elektrisk og elektronisk udstyr (WEEE) (2012/19/EU) og gældende national
lovgivning. Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted, f.eks. i
overensstemmelse med en godkendt én-til-én-procedure, når du indkøber et nyt tilsvarende produkt, eller
produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald. Forkert håndtering af denne
type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de
potentielt sundhedsskadelige stoffer, der generelt kan forefindes i elektrisk og elektronisk udstyr. Når du
foretager korrekt bortskaffelse af det pågældende produkt, bidrager du til effektiv brug af
naturressourcerne. Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på
genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om
returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canoneurope.com/weee.
Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ (Νορβηγία, Ισλανδία και
Λιχτενστάιν)
Αυτό το σύμβολο υποδηλώνει ότι αυτό το προϊόν δεν πρέπει να απορρίπτεται μαζί με τα οικιακά
απορρίμματα, σύμφωνα με την Οδηγία σχετικά με τα Απόβλητα Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού
(ΑΗΗΕ) (2012/19/ΕΕ) και την εθνική σας νομοθεσία. Αυτό το προϊόν πρέπει να παραδίδεται σε
καθορισμένο σημείο συλλογής, π.χ. σε μια εξουσιοδοτημένη βάση ανταλλαγής όταν αγοράζετε ένα νέο
παρόμοιο προϊόν ή σε μια εξουσιοδοτημένη θέση συλλογής για την ανακύκλωση των αποβλήτων
Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού (ΗΗΕ). Ο ακατάλληλος χειρισμός αυτού του τύπου αποβλήτων
μπορεί να έχει αρνητικό αντίκτυπο στο περιβάλλον και την υγεία του ανθρώπου, λόγω δυνητικώς
επικίνδυνων ουσιών που γενικά συνδέονται με τον ΗΗΕ. Ταυτόχρονα, η συνεργασία σας όσον αφορά τη
σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων.
Για περισσότερες πληροφορίες σχετικά με τα σημεία όπου μπορείτε να απορρίψετε τον εξοπλισμό σας για
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ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το
εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες
πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την
τοποθεσία www.canon-europe.com/weee.
Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein)
Dette symbolet indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til
WEEE-direktiv (2012/19/EU) og nasjonal lov. Produktet må leveres til et dertil egnet innsamlingspunkt, det
vil si på en autorisert en-til-en-basis når du kjøper et nytt lignende produkt, eller til et autorisert
innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr (EE-utstyr). Feil håndtering av
denne typen avfall kan være miljø- og helseskadelig på grunn av potensielt skadelige stoffer som ofte
brukes i EE-utstyr. Samtidig bidrar din innsats for korrekt avhending av produktet til effektiv bruk av
naturressurser. Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å
kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du
finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee.
Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Tämä tunnus osoittaa, että sähkö- ja elektroniikkalaiteromua koskeva direktiivi (SER-direktiivi,
2012/19/EU) sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana. Tuote
on vietävä asianmukaiseen keräyspisteeseen, esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta
ostettaessa tai viralliseen sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Sähkö- ja
elektroniikkalaiteromun virheellinen käsittely voi vahingoittaa ympäristöä ja ihmisten terveyttä, koska
laitteet saattavat sisältää ympäristölle ja terveydelle haitallisia aineita. Lisäksi tuotteen asianmukainen
hävittäminen säästää luonnonvaroja. Lisätietoja sähkö- ja elektroniikkalaiteromun keräyspisteistä saat
kaupunkien ja kuntien tiedotuksesta, jätehuoltoviranomaisilta, sähkö- ja elektroniikkalaiteromun
kierrätysjärjestelmän ylläpitäjältä ja jätehuoltoyhtiöltä. Lisätietoja sähkö- ja elektroniikkalaiteromun
keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee.
Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein)
Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte
får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd
insamlingsplats, t.ex. på en återvinningsstation auktoriserad att hantera elektrisk och elektronisk
utrustning (EE-utrustning) eller hos handlare som är auktoriserade att byta in varor då nya, motsvarande
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köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och
människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk
utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en
effektiv användning av naturresurserna. Kontakta ditt lokala kommunkontor, berörd myndighet, företag för
avfallshantering eller ta del av en godkänd WEEE-organisation om du vill ha mer information om var du
kan lämna den kasserade produkten för återvinning. För mer information om inlämning och återvinning av
WEEE-produkter, se www.canon-europe.com/weee.
Pouze Evropská unie a EHP (Norsko, Island a Lichtenštejnsko)
Tento symbol znamená, že podle směrnice o OEEZ (2012/19/EU) a podle vnitrostátních právních
předpisů nemá být tento výrobek likvidován s odpadem z domácností. Tento výrobek má být vrácen do
sběrného místa, např. v rámci autorizovaného systému odběru jednoho výrobku za jeden nově prodaný
podobný výrobek nebo v autorizovaném sběrném místě pro recyklaci odpadních elektrických a
elektronických zařízení (OEEZ). Nevhodné nakládání s tímto druhem odpadu by mohlo mít negativní
dopad na životní prostředí a lidské zdraví, protože elektrická a elektronická zařízení zpravidla obsahují
potenciálně nebezpečné látky. Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže
efektivnímu využívání přírodních zdrojů. Další informace o místech sběru vašeho odpadního zařízení
k recyklaci vám sdělí místní úřad vaší obce, správní orgán vykonávající dozor nad likvidací odpadu,
sběrny OEEZ nebo služba pro odvoz komunálního odpadu. Další informace týkající se vracení a
recyklace OEEZ naleznete na adrese www.canon-europe.com/weee.
Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein)
országaiban
Ez a szimbólum azt jelzi, hogy a helyi törvények és a WEEE-irányelv (2012/19/EU) szerint a termék nem
kezelhető háztartási hulladékként. A terméket a kijelölt nyilvános gyűjtőpontokon kell leadni, például
hasonló cserekészülék vásárlásakor, illetve bármelyik, elektromos és elektronikai berendezésekből
származó hulladék (WEEE) átvételére feljogosított gyűjtőponton. Az ilyen jellegű hulladékok a nem
megfelelő kezelés esetén a bennük található veszélyes anyagok révén ártalmasak lehetnek a környezetre
és az emberek egészségére. Továbbá, a termékből származó hulladék megfelelő kezelésével
hozzájárulhat a természetes nyersanyagok hatékonyabb hasznosításához. A berendezésekből származó,
újrahasznosítható hulladékok elhelyezésére vonatkozó további tudnivalókért forduljon a helyi
önkormányzathoz, a közterület-fenntartó vállalathoz, a háztartási hulladék begyűjtését végző vállalathoz,
illetve a hivatalos WEEE-képviselethez. További tudnivalókat a WEEE-termékek visszajuttatásáról és
újrahasznosításáról a www.canon-europe.com/weee.
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Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i
Liechtenstein)
Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i
elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z
odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia
odpadów, np. firmie, od której kupowany jest nowy, podobny produkt lub do autoryzowanego punktu
gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi.
Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i
zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie. Jednocześnie
pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorzystania zasobów
naturalnych. Aby uzyskać więcej informacji na temat punktów, do których można dostarczyć sprzęt do
recyklingu, prosimy skontaktować się z lokalnym urzędem miasta, zakładem utylizacji odpadów,
skorzystać z instrukcji zatwierdzonej dyrektywą WEEE lub skontaktować się z przedsiębiorstwem
zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego
sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee.
Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Tento symbol znamená, že podľa Smernice 2012/19/EÚ o odpade z elektrických a elektronických
zariadení (OEEZ) a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu
s komunálnym odpadom. Produkt je potrebné odovzdať do určenej zberne, napr. prostredníctvom výmeny
za kúpu nového podobného produktu, alebo na autorizované zberné miesto, ktoré spracúva odpad z
elektrických a elektronických zariadení (EEZ). Nesprávna manipulácia s takýmto typom odpadu môže mať
negatívny vplyv na životné prostredie a ľudské zdravie, pretože elektrické a elektronické zariadenia
obsahujú potenciálne nebezpečné látky. Spoluprácou na správnej likvidácii produktu prispejete
k účinnému využívaniu prírodných zdrojov. Ďalšie informácie o mieste recyklácie opotrebovaných
zariadení získate od miestneho úradu, úradu životného prostredia, zo schváleného plánu OEEZ alebo od
spoločnosti, ktorá zaisťuje likvidáciu komunálneho odpadu. Viac informácií nájdete aj na webovej stránke:
www.canon-europe.com/weee.
Üksnes Euroopa Liit ja EMP (Norra, Island ja Liechtenstein)
See sümbol näitab, et antud toodet ei tohi vastavalt elektri- ja elektroonikaseadmete jäätmeid käsitlevale
direktiivile (2012/19/EL) ning teie riigis kehtivatele õigusaktidele utiliseerida koos olmejäätmetega. Antud
toode tuleb anda selleks määratud kogumispunkti, nt müügipunkt, mis on volitatud üks ühe vastu
vahetama, kui ostate uue sarnase toote, või elektri- ja elektroonikaseadmete jäätmete ümbertöötlemiseks
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mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete
tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase
valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet
leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai)
Šis simbols norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu
atkritumiem (EEIA) un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties, izmetot to kopā ar
sadzīves atkritumiem. Šis izstrādājums ir jānodod piemērotā savākšanas vietā, piemēram, apstiprinātā
veikalā, kur iegādājaties līdzīgu jaunu produktu un atstājat veco, vai apstiprinātā vietā izlietotu elektrisko
un elektronisko iekārtu pārstrādei. Nepareiza šāda veida atkritumu apsaimniekošana var apdraudēt vidi
un cilvēka veselību tādu iespējami bīstamu vielu dēļ, kas parasti ir elektriskajās un elektroniskajās
iekārtās. Turklāt jūsu atbalsts pareizā šāda veida atkritumu apsaimniekošanā sekmēs efektīvu dabas
resursu izmantošanu. Lai saņemtu pilnīgāku informāciju par vietām, kur izlietoto iekārtu var nodot
pārstrādei, sazinieties ar vietējo pašvaldību, atkritumu savākšanas atbildīgo dienestu, pilnvarotu EEIA
struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko
un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee.
Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui)
Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje
(2012/19/ES) ir nacionaliniuose teisė aktuose dėl EEĮ atliekų tvarkymo. Šį gaminį reikia atiduoti į tam
skirtą surinkimo punktą, pvz., pagal patvirtintą keitimo sistemą, kai perkamas panašus gaminys, arba į
elektros ir elektroninės įrangos (EEĮ) atliekų perdirbimo punktą. Netinkamas tokios rūšies atliekų
tvarkymas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai ir
žmonių sveikatai. Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką, kartu prisidėsite prie
veiksmingo gamtos išteklių naudojimo. Jei reikia daugiau informacijos, kaip šalinti tokias atliekas, kad jos
būtų toliau perdirbamos, kreipkitės į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas,
patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės
informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canoneurope.com/weee.
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn)
125
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne
smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer
pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje
električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na
okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo. S
pravilno odstranitvijo izdelka hkrati prispevate tudi k učinkoviti porabi naravnih virov. Če želite več
informacij o tem, kje lahko odložite odpadno opremo za recikliranje, pokličite občinski urad, komunalno
podjetje ali službo, ki skrbi za odstranjevanje odpadkov, ali si oglejte načrt OEEO. Če želite več informacij
o vračanju in recikliranju izdelkov v skladu z direktivo OEEO, obiščite www.canon-europe.com/weee.
Само за Европейския съюз и ЕИП (Норвегия, Исландия и Лихтенщайн)
Този символ показва, че този продукт не трябва да се изхвърля заедно с битовите отпадъци,
съгласно Директивата за ИУЕЕО (2012/19/ЕC) и Вашето национално законодателство. Този
продукт трябва да бъде предаден в предназначен за целта пункт за събиране, например на база
размяна, когато купувате нов подобен продукт, или в одобрен събирателен пункт за рециклиране
на излязло от употреба електрическо и електронно оборудване (ИУЕЕО). Неправилното третиране
на този тип отпадъци може да доведе до евентуални отрицателни последствия за околната среда
и човешкото здраве поради потенциално опасните вещества, които обикновено са свързани с ЕЕО.
В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за
ефективното използване на природните ресурси. Повече информация относно места�d�ܷ�i�pa-��^�y�����P�2��&e!�������y:a�o!��r�,i���*�jn/��=oa$�DԂ8r�_-�kg=̀�^�H9syߠ1��.�J$��\������RBt�X`�Ü���#|9����᷊��֣ވbG���Ә�����1H�!��~`��9��`�0�mvx���֩Yśy���2^`Sܷ�y��ĕ�[hs��D��a���u,�_Njn;�!�e�9#c%N,G���Q���;��<
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You can check the current firmware version.
• Update notification setting
When Yes is selected and the firmware update is available, the screen to inform you of the firmware
update is displayed on the touch screen.
• DNS server setup
Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup,
follow the display on the touch screen to perform settings.
• Proxy server setup
Performs settings for a proxy server. Follow the display on the touch screen to perform settings.
168
Feed settings
By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent
the printer from misprinting by displaying the message before printing starts when the paper size or the
media type of the loaded paper differs from the print settings.
For details:
Paper Settings
• Register paper information
Registers the paper size and the media type you load on the rear tray and in the cassette.
Note
• Plain paper can only be loaded in the cassette.
• For more on the proper combination of paper settings you can specify by the printer driver
(Windows) or on the touch screen:
Paper Settings on the Printer Driver and the Printer (Media Type)
Paper Settings on the Printer Driver and the Printer (Paper Size)
• Detect paper setting mismatch
If you select Yes, the printer detects whether the paper size and the media type are identical with those
registered in Register paper information. If printing starts with the settings that do not match, an error
message is displayed on the touch screen.
Note
• When No is selected, Register paper information is disabled.
169
Reset setting
You can set the settings back to the default.
• Web service setup only
Sets the Web service settings back to the default.
• LAN settings only
Sets the LAN settings back to the default.
• Settings only
Sets the settings such as the paper size or media type back to the default.
• Device info sending settings only
Sets only the device information sending settings back to the default.
• Reset all
Sets all settings you made to the printer back to the default. The administrator password specified by
Remote UI or IJ Network Device Setup Utility reverts to the default setting.
Note
• You cannot set the following setting items back to the default:
• The language displayed on the touch screen
• The current position of the print head
• CSR (Certificate Signing Request) for encryption method (SSL/TLS) setting
170
Web service setup
Select this setting item from
Web service setup on
Settings.
• Web service connection setup
The following setting items are available.
◦ Google Cloud Print setup
Registers/Deletes the printer to/from Google Cloud Print.
◦ IJ Cloud Printing Center setup
Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center.
◦ Check Web service setup
Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing
Center.
• DNS server setup
Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup,
follow the display on the touch screen to perform settings.
• Proxy server setup
Performs settings for a proxy server. Follow the display on the touch screen to perform settings.
171
System information
To display this menu, select
System information on
• Current version
Displays the current firmware version.
• Printer name
Displays the printer name currently specified.
• Serial number
Displays the printer serial number.
• MAC address of wireless LAN
Displays the MAC address for wireless LAN.
172
Setup.
ECO settings
This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the
printer automatically to save electricity.
Using Duplex Printing
Using Power Saving Function
Using Duplex Printing
Follow the procedure below to use duplex printing.
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
3. Select
Settings.
4. Select
ECO.
5. Select Two-sided printing setting.
6. Specify settings as necessary.
A. Select two-sided copying as a default.
B. Select two-sided printing of template forms on the printer as a default.
Note
• When duplex printing is selected, the
printing on each print setting screen.
icon is displayed on the setting items for duplex
173
Using Power Saving Function
Follow the procedure below to use power saving function.
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
3. Select
Settings.
4. Select
ECO.
5. Select Energy saving settings.
6. Check on-screen instructions and select Next.
7. Specify settings as necessary.
A. Specify the length of time to turn the printer off automatically when no operation is made or no
printing data is sent to the printer.
B. Selecting ON enables the printer to turn on automatically when a scanning command from a
computer or printing data is sent to the printer.
174
Quiet setting
Enables this function on the printer if you want to reduce the operating noise, such as when printing at night.
Follow the procedure below to perform setting.
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
3. Select
Settings.
4. Select
Quiet setting.
5. Select Use quiet mode.
The confirmation screen is displayed and the
icon appears as the Quiet setting menu icon.
Activate this setting to reduce the operating noise while printing is in progress.
Important
• Operating speed is reduced compared to when Do not use quiet mode is selected.
• This function may not be so effective depending on the printer's setting. Furthermore, certain noise,
such as when the printer is preparing for printing, is not reduced.
Note
• You can set the quiet mode from the operation panel of the printer or the printer driver. No matter how
you set the quiet mode, the mode is applied when you perform operations from the operation panel of
the printer or printing and scanning from the computer.
• For Windows, you can set the quiet mode from ScanGear (scanner driver).
175
Specifications
General Specifications
Printing resolution (dpi)
4800* (horizontal) x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface
USB Port:
Hi-Speed USB *1
LAN Port:
Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2
*1 A computer that complies with Hi-Speed USB standard is required. Since
the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can
be used at USB 1.1.
*2 Setup possible through Standard setup, WPS (Wi-Fi Protected Setup), WCN
(Windows Connect Now) or Easy wireless connect.
USB and LAN can be used at the same time.
Print width
8 inches/203.2 mm
(for Borderless Printing: 8.5 inches/216 mm)
Printable area
Borderless printing: Top/Bottom/Left/Right margin: 0.0 inch (0.0 mm)
Standard printing:
-Top margin:
• Square size: 0.24 inches (6.0 mm)
• Other sizes: 0.12 inches (3.0 mm)
-Bottom margin:
• Square size: 0.24 inches (6.0 mm)
• Other sizes: 0.20 inches (5.0 mm)
-Left margin:
• Letter/Legal: 0.26 inches (6.4 mm)
• Square size: 0.24 inches (6.0 mm)
• Other sizes: 0.14 inches (3.4 mm)
-Right margin:
• Letter/Legal: 0.25 inches (6.3 mm)
• Square size: 0.24 inches (6.0 mm)
• Other sizes: 0.14 inches (3.4 mm)
* For printable area of envelope, see below.
Envelopes
Auto duplex printing:
-Top margin: 0.20 inches (5.0 mm)
-Bottom margin: 0.20 inches (5.0 mm)
-Left margin:
176
• Letter: 0.26 inches (6.4 mm)
• Other sizes: 0.14 inches (3.4 mm)
-Right margin:
• Letter: 0.25 inches (6.3 mm)
• Other sizes: 0.14 inches (3.4 mm)
Operating environment
Temperature: 41 to 95 °F (5 to 35 °C)
Humidity: 10 to 90 % RH (no condensation)
* The performance of the printer may be reduced under certain temperature
and humidity conditions.
Recommended conditions:
Temperature: 59 to 86 °F (15 to 30 °C)
Humidity: 10 to 80 % RH (no condensation)
* For the temperature and humidity conditions of papers such as photo paper,
refer to the paper's packaging or the supplied instructions.
Storage environment
Temperature: 32 to 104 °F (0 to 40 °C)
Humidity: 5 to 95 % RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
(The supplied power cord is only for the country or region you purchased.)
Power consumption
Printing (Copy): Approx. 14 W
Standby (minimum): Approx. 0.8 W *1*2
OFF: Approx. 0.2 W *1
*1 USB connection to PC
*2 The wait time for standby cannot be changed.
External dimensions
Approx. 14.7 (W) x 12.5 (D) x 5.5 (H) inches
Approx. 372 (W) x 315 (D) x 139 (H) mm
* With the Paper Support and Paper Output Tray retracted.
Weight
Approx. 13.6 lb (Approx. 6.2 kg)
* With the Print Head and ink tanks installed.
Print Head/Ink
Total 4096 nozzles (PgBK 1024 nozzles, Y/DyeBK each 512 nozzles, C/M
each 1024 nozzles)
Copy Specifications
Multiple copy
max. 99 pages
Intensity adjustment
9 positions, Auto intensity (AE copy)
Reduction / Enlargement
25 % - 400 % (1 % unit)
177
Scan Specifications
Scanner driver
Windows: TWAIN 1.9 Specification, WIA
Maximum scanning size
A4/Letter, 8.5" x 11.7"/216 x 297 mm
Scanning resolution
Optical resolution (horizontal x vertical) max: 1200 x 2400 dpi *1
Interpolated resolution max: 19200 x 19200 dpi *2
*1 Optical Resolution represents the maximum sampling rate based on ISO
14473.
*2 Increasing the scanning resolution will limit the maximum possible scanning
area.
Gradation (Input / Output)
Gray: 16 bit/8 bit
Color: 48 bit/24 bit (RGB each 16 bit/8 bit)
Network Specifications
Communication protocol
TCP/IP
Wireless LAN
Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b
Frequency bandwidth: 2.4 GHz
Channel: 1-11 or 1-13
* Frequency bandwidth and available channels differ depending on country or
region.
Communication distance: Indoors 164 feet/50 m
* Effective range varies depending on the installation environment and location.
Security:
WEP (64/128 bits)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Setup:
WPS (Push button configuration/PIN code method)
WCN (WCN-NET)
Easy wireless connect
Other Features: Administration password
Minimum System Requirements
Conform to the operating system's requirements when higher than those given here.
Windows
Operating System
Windows 10, Windows 8.1
Windows 7 SP1
178
Note: Operation can only be guaranteed on a PC with pre-installed Windows
7 or later.
.NET Framework 4.5.2 or 4.6 is required.
Hard Disk Space
3 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display
XGA 1024 x 768
Mac OS
Operating System
OS X v10.10.5 - OS X v10.11, macOS Sierra v10.12
Hard Disk Space
1.5 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display
XGA 1024 x 768
Other Supported OS
iOS, Android, Windows 10 Mobile
Some functions may not be available with the supported OS.
Refer to the Canon web site for details.
Mobile Printing Capability
Apple AirPrint
Google Cloud Print
PIXMA Cloud Link
•
•
•
•
•
Internet connection or CD-ROM drive is required to install the software for Windows.
Internet connection is required to use Easy-WebPrint EX and all the user's guide.
Easy-WebPrint EX: Internet Explorer 8, 9, 10 and 11* (for Windows) is required.
Windows: Some functions may not be available with Windows Media Center.
Windows: The TWAIN driver (ScanGear) is based on the TWAIN 1.9 Specification and requires the
Data Source Manager bundled with the operating system.
• In an in-house network environment, the 5222 port must be open. Contact the network
administrator for details.
Information in this guide is subject to change without notice.
179
Information about Paper
Supported Media Types
Paper Load Limit
Unsupported Media Types
Handling Paper
Print Area
180
Supported Media Types
For best results, choose paper designed for how you are printing. A variety of paper for documents as well
as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when
possible.
Media Types
Genuine Canon paper
Note
• For warnings on use of the non-printable side, see each product's usage information.
• For details on page sizes and media types, access the Canon website.
• Genuine Canon paper is not available in some countries or regions. Note that in the United States,
Canon paper is not sold by model number. Instead, purchase paper by name.
Paper for printing documents:
• Canon Red Label Superior <WOP111>
• Canon Océ Office Colour Paper <SAT213>
• High Resolution Paper <HR-101N>*1
Paper for printing photos:
•
•
•
•
•
•
•
•
Photo Paper Pro Platinum <PT-101>
Glossy Photo Paper "Everyday Use" <GP-501>
Photo Paper Glossy <GP-701>
Photo Paper Plus Glossy II <PP-201>
Photo Paper Plus Glossy II <PP-301>
Photo Paper Pro Luster <LU-101>
Photo Paper Plus Semi-gloss <SG-201>
Matte Photo Paper <MP-101>
Paper other than genuine Canon paper
• Plain Paper (including recycled paper)
• Envelopes*1
• T-Shirt Transfers*1
• Greeting Card*1
*1 Printing to this paper from the operation panel or from a PictBridge (Wireless LAN) compliant device
is not supported.
Paper Load Limit
Paper Settings on the Printer Driver and the Printer (Media Type) (Windows)
Note
• When printing photos saved on a PictBridge (Wireless LAN) compliant device, you must specify the
page size and media type.
Printing from Digital Camera
181
Page Sizes
You can use the following page sizes.
Note
• Page sizes and media types the printer supports differ depending on the OS you are using.
Standard sizes:
• Letter
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Legal
A4
B5
A5
L(89x127mm)
KG/4"x6"(10x15)
2L/5"x7"(13x18)
Square 5"x5" 127x127mm
Hagaki
Hagaki 2
Card 2.17"x3.58" 55x91mm
8"x10"(20x25cm)
Envelope Com 10
Envelope DL
Nagagata 3
Nagagata 4
Yougata 4
Yougata 6
Special sizes
Special page sizes must be within the following limits:
• rear tray
- Minimum size: 2.17 x 3.51 inches (55.0 x 89.0 mm)
- Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm)
• cassette
- Minimum size: 5.83 x 8.27 inches (148.0 x 210.0 mm)
- Maximum size: 8.50 x 11.69 inches (215.9 x 297.0 mm)
Paper Weight
You can use paper in the following weight range.
• 17 to 28 lb (64 to 105 g /m2) (plain paper other than genuine Canon paper)
182
Paper Load Limit
Genuine Canon Paper
Paper for printing documents:
Media Name <Model No.>
Rear Tray
Cassette
Paper Output
Tray
Canon Red Label Superior <WOP111>
Approx. 100 sheets
Approx. 100 sheets
Approx. 50
sheets
Canon Océ Office Colour Paper <SAT213>
Approx. 80 sheets
Approx. 80 sheets
Approx. 50
sheets
High Resolution Paper <HR-101N>*1
Approx. 80 sheets
N/A
Approx. 50
sheets
Paper for printing photos:
Media Name <Model No.>
Rear Tray
Photo Paper Pro Platinum <PT-101>*2
A4, Letter, and 8" x 10" (20 x 25 cm): 10 sheets
Paper
Output
Tray
*3
4" x 6" (10 x 15 cm): 20 sheets
Glossy Photo Paper "Everyday Use" <GP-501>*2
A4, Letter: 10 sheets
*3
4" x 6" (10 x 15 cm): 20 sheets
Photo Paper Glossy <GP-701>*2
A4, Letter: 10 sheets
*3
4" x 6" (10 x 15 cm): 20 sheets
Photo Paper Plus Glossy II <PP-201>*2
A4, Letter, 5" x 7" (13 x 18 cm), 8" x 10" (20 x
25 cm): 10 sheets
*3
4" x 6" (10 x 15 cm), Square 5" x 5" (127 x 127
mm): 20 sheets
Photo Paper Plus Glossy II <PP-301>*2
A4, Letter, 5" x 7" (13 x 18 cm), 8" x 10" (20 x
25 cm): 10 sheets
*3
4" x 6" (10 x 15 cm), Square 5" x 5" (127 x 127
mm): 20 sheets
Photo Paper Pro Luster <LU-101>*2
A4, Letter: 10 sheets
*3
Photo Paper Plus Semi-gloss <SG-201>*2
A4, Letter, 5" x 7" (13 x 18 cm), 8" x 10" (20 x
25 cm): 10 sheets
*3
4" x 6" (10 x 15 cm): 20 sheets
Matte Photo Paper <MP-101>
A4, Letter: 10 sheets
4" x 6" (10 x 15 cm): 20 sheets
183
*3
Paper other than Genuine Canon Paper
Common Name
Rear Tray
Cassette
Paper Output
Tray
Plain Paper (including recycled paper)*1
Approx. 100 sheets (10 Approx. 100 sheets
sheets: Legal)
Approx. 50
sheets (10
sheets: Legal)
Envelopes
10 envelopes
N/A
*3
T-Shirt Transfers
1 sheet : A4
N/A
*3
Greeting Card
1 sheet : Letter
N/A
*3
*1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high
or low temperature or humidity. In this case, load half the amount of paper or less.
*2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding.
In this case, load one sheet at a time.
*3 For best results in continuous printing, remove printed paper or envelopes from the paper output tray to
avoid smearing or discoloration.
184
Unsupported Media Types
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also
the printer to jam or malfunction.
• Folded, curled, or wrinkled paper
• Damp paper
• Paper that is too thin (weighing less than 17 lb (64 g /m2))
• Paper that is too thick (plain paper weighing more than 28 lb (105 g /m2), except for Canon genuine
paper)
• Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing
on paper smaller than A5)
• Picture postcards
• Postcards
• Envelopes with a double flap
• Envelopes with an embossed or treated surface
• Envelopes whose gummed flaps are already moistened and adhesive
• Any type of paper with holes
• Paper that is not rectangular
• Paper bound with staples or glue
• Paper with an adhesive surface on the back such as label seal
• Paper decorated with glitter, etc.
185
Handling Paper
• Be careful not to rub or scratch the surfaces of any types of paper when handling.
• Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print
quality may be degraded if the printing surface is smudged with sweat or oil that comes from your
hands.
• Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch
the printed surface as much as possible when handling. Due to the nature of the pigment ink, the ink on
the printed surface may be removed when being rubbed or scratched.
• Take out only the necessary number of paper from the package, just before printing.
• To avoid curling, when you do not print, put unused paper back into the package and keep it on a level
surface. And also, store it avoiding heat, humidity, and direct sunlight.
186
Printing
Printing from Computer
Printing from Smartphone/Tablet
Printing from Digital Camera
Printing Using Operation Panel
Paper Settings
187
Printing from Computer
Printing from Application Software (Windows Printer Driver)
Printing from Application Software (AirPrint)
Printing Using Canon Application Software
Printing Using a Web Service
188
Printing from Application Software (AirPrint)
Printing Using AirPrint Basic
Adding AirPrint Printer
How to Open AirPrint Printer Settings Screen
Display the Printing Status Screen
Deleting the Undesired Print Job
Removing AirPrint Printer That Is No Longer Required from List of Printers
189
Printing Using AirPrint
You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer
driver is not installed or the application is not downloaded.
Print with AirPrint from a Mac
1. Check that printer power is on
Note
• If Auto power on is enabled, printer automatically turns itself on when receiving a print job.
2. Load paper in printer
3. Start printing from your application software
The Print dialog opens.
4. Select printer
Select your model from the Printer list in the Print dialog.
Note
• Click Show Details to switch the setup window to the detailed display.
5. Check print settings
190
Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from
Media & Quality of the pop-up menu.
Important
• An error may occur if the paper size/type set in the print dialog is different from the paper size/
type set on the printer. Select the correct items on the print dialog and the printer that
correspond to the paper being printed.
• If printing in A4, A5, JIS B5, or US Letter, set the desired feed position (Main Tray or Rear
Tray) from Feed from of the print dialog. If Auto Select is selected in Feed from, the feed
position differs depending on Media Type. If Media Type is set to plain paper, it is fed from the
cassette (main tray). If set to other types of paper, it is fed from the rear tray.
• If printing paper such as photo paper that cannot be printed on both sides, uncheck the TwoSided checkbox.
Note
• Use the Print dialog to set general print settings such as the layout and the print sequence.
For information about print settings, refer to Mac OS help.
6. Click Print
When you execute printing, the printer prints according to the specified settings.
Note
• It can take the wireless LAN a few minutes to get connected after the printer turns on. Print after
checking that the printer is connected to the network.
• You cannot use AirPrint if Bonjour settings of printer are disabled. Check LAN settings of printer and
enable Bonjour settings.
• Refer to "Cannot Print Using AirPrint" for printing problems when using AirPrint.
• The display of the settings screen may differ depending on the application software you are using.
191
Printing of Envelopes
For printing on the envelope from Mac with AirPrint, refer to the following.
Print result image
Orientation of print data
Orientation of loading envelope
The print data is rotated by 180 degrees
against the print result image.
Load the envelope in vertically with the address side
facing up so that the folded flap of the envelope will
be faced down on the right side.
192
Adding AirPrint Printer
Procedure for adding AirPrint printer to your Mac is explained.
To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the
printer list, and then perform the procedure described below.
1. Check whether Default is selected in the displayed dialog
Note
• It may take a little time for the name of your printer to appear.
2. Select the printer
Select the printer listed as Bonjour Multifunction.
Note
• Check the following if printer does not appear.
• Printer is on
• Firewall function of the security software is off
• Printer is either connected to the wireless router or directly connected to the PC
• To use the printer with a USB connection, select USB Multifunction.
3. Select Secure AirPrint or AirPrint from Use
4. Click Add
AirPrint printer is added to your Mac.
193
How to Open AirPrint Printer Settings Screen
The settings screen of the AirPrint printer can be displayed from your application software.
Opening the Page Setup Dialog
Use this procedure to set the page (paper) settings before printing.
1. Select Page Setup... from the File menu of the application software
The Page Setup dialog opens.
Opening the Print Dialog
Use this procedure to set the print settings before printing.
1. Select Print... from the File menu of the application software
The Print dialog opens.
194
Display the Printing Status Screen
Check the print progress according to the following procedure:
1. Launch the printing status screen
• If the print data has been sent to the printer
The printing status screen opens automatically. To display the printing status screen, click the
(the printer icon) displayed on the Dock.
• If the print data has not been sent to the printer
Open System Preferences, and select Printers & Scanners.
To display the printing status screen, select the name of your printer model from the printer list,
and then click Open Print Queue....
2. Check the printing status
You can check the name of the file being printed or ready for being printed.
Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
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Deleting the Undesired Print Job
If the printer does not start printing, canceled or failed print job data may be remaining.
Delete unnecessary print jobs from the print status check screen.
1. Open System Preferences, and select Printers & Scanners
2. Select your model, and then click Open Print Queue...
The print status check screen appears.
3. Select the unnecessary print job and click
(Delete)
The selected print jobs will be deleted.
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Removing AirPrint Printer That Is No Longer Required from List of
Printers
AirPrint printer that is no longer in use can be removed from the list of printers.
Before removing AirPrint printer, remove the cable connecting the printer and PC.
You cannot remove the AirPrint printer if not logged in as the administrator. For information about an
administrative user, refer to the user's manual for the Mac OS.
1. Open System Preferences, and select Printers & Scanners
2. Delete AirPrint printer from list of printers
Select the AirPrint printer you wish to remove from the list of printers and click -.
Click Delete Printer when the confirmation message appears.
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Printing from Smartphone/Tablet
Printing from iPhone/iPad/iPod touch (iOS)
Printing from Smartphone/Tablet (Android)
Printing from Windows 10 Mobile Device
Printing/Scanning with Wireless Direct
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Printing from iOS Device (AirPrint)
Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download
special applications.
Checking Your Environment
First, check your environment.
• AirPrint Operation Environment
iPhone, iPad, and iPod touch running the latest version of iOS
• Requirement
The iOS device and the printer must be connected to the same network over a LAN or connected
directly without wireless router.
Printing with AirPrint from iOS Device
1. Check that printer power is on
Note
• If Auto power on is enabled, printer automatically turns itself on when receiving a print job.
2. Load paper in printer
3. Tap operation icon using your iOS device's application
The following screen appears when printing from iOS 10's Safari. The screen differs depending on the
devices or applications.
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Menu options appear.
4. Tap Print
5. Select your model name from Printer on Printer Options.
Important
• Because some applications do not support AirPrint, Printer Options may not be displayed. If
an application does not let you use printer options, you cannot print from that application.
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6. Check Print Settings
Set the number of copies to be printed and print options, as needed.
7. Tap Print
When you execute printing, the printer prints according to the specified settings.
Note
• It can take the wireless LAN a few minutes to get connected after the printer turns on. Print after
checking that the printer is connected to the network.
• You cannot use AirPrint if Bonjour settings of printer are disabled. Check LAN settings of printer and
enable Bonjour settings.
• Refer to "Cannot Print Using AirPrint" for printing problems when using AirPrint.
Paper Size
With AirPrint, the paper size is selected automatically according to the application being used on the iOS
device and the region in which AirPrint is used.
When you use the photo application, the default paper size is L size in Japan, and 4"x6" or KG in other
countries and regions.
When you use the document application, the default paper size is letter size in the U.S. region, and A4 in
Japan and Europe.
Important
• Depending on the device or OS, the initial settings of paper size may differ from the above
mentioned.
Test printing is recommended.
• Depending on the application you are using, the available paper size may differ.
Printing of Envelopes
For printing on the envelope from iOS device with AirPrint, refer to the following.
Print result image
Orientation of print data
Orientation of loading envelope
The print data is rotated by 180 degrees
against the print result image.
Load the envelope in vertically with the address side
facing up so that the folded flap of the envelope will
be faced down on the right side.
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Checking Print Status
You can check the print status of AirPrint from Print Center.
Click the Home button in the iOS device twice to switch to multitask mode, swipe towards the right to
display Print Center, then tap on it.
Deleting Print Job
To delete a print job with AirPrint, use one of the following two methods:
• From printer: Use Stop button to cancel the print job.
• From iOS device: Click the Home button in the iOS device twice to switch to multitask mode, swipe
towards the right to display Print Center, then tap on it. In the screen that appears, tap on the print
job to be deleted, and then tap Cancel Printing.
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Printing/Scanning with Wireless Direct
You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below.
• Wireless connection (connecting devices via a wireless router)
• Direct wireless connection (connecting devices using Wireless Direct)
This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the
printer directly.
Follow the procedure below to use Wireless Direct.
1. Enable Wireless Direct.
2. Connect devices to printer.
3. Perform printing or scanning operation.
Important
• You can connect up to 5 devices to the printer at the same time.
• Check the usage restrictions and switch the printer to the Wireless Direct.
Restrictions
Preparing for Wireless Direct
Change settings below to prepare for Wireless Direct.
• Printer's LAN settings
Enabling Wireless Direct of Printer
• Settings of a device to connect
Connecting the Device to the Printer
Enabling Wireless Direct of Printer
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
3. Select
Settings.
4. Select
Device settings.
5. Select LAN settings.
6. Select Wireless Direct.
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7. Select Wireless Direct active/inactive.
8. Select ON.
The confirmation screen asking if you display the password information appears.
9. Select Yes or No.
The list of Wireless Direct settings is displayed.
The device detects the printer by the identifier (SSID).
Note
• You can check the following.
•
•
•
•
SSID
Security setting
Password
Printer's name which appears on a Wi-Fi Direct compatible device
The password is required when connecting a device to the printer. Depending on the device
you are using, no password is required.
When you connect a Wi-Fi Direct compatible device to the printer, select the device name
displayed on the touch screen from your device.
• The identifier (SSID) and the security setting are specified automatically. To update them, see
below.
Changing Wireless Direct Setting
10. Select OK.
The Wireless Direct is enabled and a device can be connected to the printer wirelessly.
Connecting the Device to the Printer
1. Turn on wireless communication on your device.
Enable "Wi-Fi" on your device's "Setting" menu.
For more on turning on wireless communication, see your device's instruction manual.
2. Select "DIRECT-XXXX-TS6100series" ("X" represents alphanumeric characters) from
list displayed on device.
Note
• If "DIRECT-XXXX-TS6100series" does not appear on the list, Wireless Direct is not enabled.
See Enabling Wireless Direct of Printer to enable Wireless Direct.
3. Enter password.
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Your device is connected to the printer.
Note
• Check the password for the Wireless Direct.
Check by one of the following methods.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
• Depending on the device you are using, entering the password is required to connect a
device to the printer via wireless LAN. Enter the password specified for the printer.
• If your Wi-Fi Direct compatible device is set to prioritize using Wi-Fi Direct and it is connecting
to the printer, the printer displays a confirmation screen asking if you allow the device to
connect to the printer.
Make sure the name on the touch screen is the same as that of your wireless communication
device and select Yes.
Printing/Scanning with Wireless Direct
Connect a device and the printer and start printing/scanning.
Note
• For more on printing or scanning from a device via wireless LAN, refer to the device's or application's
instruction manual.
• You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY.
Download it from App Store and Google Play.
For iOS
For Android
Changing Wireless Direct Setting
Change the settings for the Wireless Direct following the procedure below.
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
Using the Operation Panel
3. Select
Settings.
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4. Select
Device settings.
5. Select LAN settings.
6. Select Wireless Direct.
7. Select a setting item.
• To change the identifier (SSID) for Wireless Direct
Select A to display the setting screen of the identifier (SSID).
The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible
device.
Follow the procedure below to change the identifier (SSID).
1. Select the entry field.
2. Enter the identifier (SSID) (up to 32 characters).
3. Select Auto update or OK.
Selecting OK finishes specifying the identifier (SSID).
Selecting Auto update displays the confirmation screen. To update the identifier (SSID) and
the password, select Yes. To check the security setting and the updated identifier (SSID)/
password, select Details and select Yes on the screen displayed next.
• To change the password for Wireless Direct
Select B to display the setting screen of the password.
Follow the procedure below to change the password.
1. Select the entry field.
2. Enter the password (up to 10 characters).
3. Select Auto update or OK.
Selecting OK finishes specifying the password.
Selecting Auto update displays the confirmation screen. To update the identifier (SSID) and
the password, select Yes. To check the security setting and the updated identifier (SSID)/
password, select Details and select Yes on the screen displayed next.
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• To change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting
to the printer
Select C to display the confirmation screen. If you want the printer to display the screen to inform
you a Wi-Fi direct compatible device is connecting to the printer, select Yes.
Important
• To prevent an unauthorized access, we recommend you should not change the setting from
the default.
• To check the current Wireless Direct settings
Select D to display the confirmation screen. To check the current Wireless Direct settings, select
Yes.
Note
• If you select Print details, you can print the network settings.
8. Press HOME button.
The HOME screen is displayed.
Note
• If you change the Wireless Direct setting of the printer, also change the wireless router setting of the
device.
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Printing Using Operation Panel
Printing Templates Such as Lined or Graph Paper
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Printing Templates Such as Lined or Graph Paper
You can print a template form such as lined paper, graph paper, or checklist, etc. on A4, B5, or Letter-sized
plain paper.
Printable template forms
Printing template forms
Printable template forms
The following templates are available:
• Notebook paper
You can select three line spacing formats.
Setting on the touch screen:
◦ Notebook paper 1 (8 mm)
◦ Notebook paper 2 (7 mm)
◦ Notebook paper 3 (6 mm)
Note
• You cannot print Notebook paper on B5 sized paper.
• Graph paper
You can select two square sizes.
Setting on the touch screen:
◦ Graph paper 1 (5 mm grid)
◦ Graph paper 2 (3 mm grid)
Note
• You cannot print Graph paper on B5 sized paper.
• Checklist
You can print a notepad with checkboxes.
Setting on the touch screen:
Checklist
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• Staff paper
You can print staff paper with 10 or 12 staves.
Setting on the touch screen:
◦ Staff paper 1 (10 staves)
◦ Staff paper 2 (12 staves)
• Handwriting paper
You can print handwriting paper.
Setting on the touch screen:
Handwriting paper (3 lines)
• Weekly schedule
You can print a weekly schedule form.
Setting on the touch screen:
Weekly schedule (vertical)
• Monthly schedule
You can print a monthly schedule form.
Setting on the touch screen:
Monthly schedule(calendar)
Printing template forms
Print template form following the procedure below.
1. Make sure printer is turned on.
2. Load A4, B5, or Letter-sized plain paper.
3. Select
Print on the HOME screen.
Using the Operation Panel
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4. Select
Templates.
5. Select template you want to print.
Printable template forms
6. Specify settings as necessary.
• Copies
Specify the number of copies.
• Page size
Select the page size depending on the loaded paper.
Note
• Depending on the form, some setting of page size cannot be specified. If it is selected,
and Error details are displayed on the touch screen. In this case, select
on the upper
left on the touch screen to check the message and change the setting.
• Type (Media type)
The paper type is set to Plain paper.
• Paper src
Select a paper source (Rear tray/Cassette/Auto) where paper is loaded.
Note
• When Auto is selected, paper is fed from the paper source where the paper that matches
the paper settings (page size and media type) is loaded.
• 2-sidedPrintSetting
Select two-sided printing or single-sided printing.
7. Start printing.
Press the Color button for printing following forms.
• Notebook paper 1 (8 mm)
• Notebook paper 2 (7 mm)
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• Notebook paper 3 (6 mm)
• Graph paper 1 (5 mm grid)
• Graph paper 2 (3 mm grid)
• Handwriting paper (3 lines)
Press the Black button for printing following forms.
• Checklist
• Staff paper 1 (10 staves)
• Staff paper 2 (12 staves)
• Weekly schedule (vertical)
• Monthly schedule(calendar)
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Paper Settings
By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent
the printer from misprinting by displaying the message before printing starts when the paper size or the
media type of the loaded paper differs from the print settings.
Note
• The default display setting is different between when you print or copy from the operation panel of the
printer and when you print using the printer driver.
Default Setting for Displaying the Message which Prevents Misprinting
After loading paper:
• When you close the feed slot cover:
The screen to register the rear tray paper information is displayed.
Register the paper size and the media type according to the loaded paper.
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• When you insert the cassette:
The screen to register the cassette paper information is displayed.
Register the paper size and the media type according to the loaded paper.
* You can load only plain paper in the cassette.
Important
• For more on the proper combination of paper settings you can specify by the printer driver (Windows)
or on the touch screen:
Paper Settings on the Printer Driver and the Printer (Media Type)
Paper Settings on the Printer Driver and the Printer (Paper Size)
When the paper settings for printing or copying are different from the paper
information registered to the printer:
Ex:
• Paper setting for printing or copying: A5
• Paper information registered to the printer: A4
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When you start printing or copying, a message is displayed.
Selecting OK on the touch screen displays the paper setting specified for printing or copying under the
message.
Check the message and select OK. When the screen to select the operation is displayed, select one of
the operations below.
Note
• Depending on the setting, the choices below may not be displayed.
Print with the loaded paper.
Select if you want to print on the paper loaded without changing the paper settings.
For example, when the paper setting for printing or copying is A5 and the paper information
registered to the printer is A4, the printer starts printing or copying with A5 on the paper loaded.
Replace the paper and print
Select if you want to print after replacing the paper of the rear tray or the cassette.
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For example, when the paper setting for printing or copying is A5 and the paper information
registered to the printer is A4, you load A5 sized paper before you start printing or copying.
The paper information registration screen is displayed after replacing the paper and closing the feed
slot cover or inserting the cassette. Register the paper information according to the paper that you
loaded.
Note
• If you do not know what paper information to register to the printer, press the Back button when the
screen to select the operation is displayed. When the previous screen is displayed, check the paper
size and the media type and register them to the printer.
• For more on the proper combination of paper settings you can specify by the printer driver (Windows)
or on the touch screen:
Paper Settings on the Printer Driver and the Printer (Media Type)
Paper Settings on the Printer Driver and the Printer (Paper Size)
Cancel
Cancels printing.
Select when you change the paper settings specified for printing or copying. Change the paper
settings and try printing again.
Default Setting for Displaying the Message which Prevents Misprinting
• When you print using the operation panel of the printer:
The message which prevents misprinting is enabled by default.
To change the display setting when you copy or print using the operation panel of the printer:
Feed settings
• When you print from Windows:
The message which prevents misprinting is disabled by default.
To change the display setting:
Changing the Printer Operation Mode
• When you print from Mac OS:
The message which prevents misprinting is enabled by default.
To change the display setting:
Changing the Printer Operation Mode
Important
• When the message which prevents misprinting is disabled:
The printer starts printing or copying even though the paper settings for printing or copying and the
paper information registered to the printer are different.
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Copying
Making Copies
Reducing/Enlarging Copies
Basics
Two-Sided Copying
Special Copy Menu
Copying Using Smartphone or Tablet
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Making Copies
This section describes the procedure to copy with Standard copy.
1. Make sure printer is turned on.
2. Load paper.
3. Select
Copy on the HOME screen.
Using the Operation Panel
4. Select
Standard copy.
The Copy standby screen is displayed.
5. Load original on platen glass.
6. Specify settings as necessary.
A. The copy layout is displayed.
Switch the layout from
(single-sided),
B. Specify the number of copies.
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(2-on-1),
(two-sided).
F. Flick to specify the number of copies.
G. Specify the number of copies.
If you keep touching here, the number scrolls by 10.
C. Display the print setting items.
For more on the setting items:
Setting Items for Copying
D. Preview an image of the printout on the preview screen.
For details:
Displaying Preview Screen
E. Specify the page size.
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7. Press Color button for color copying, or Black button for black & white copying.
The printer starts copying.
Remove the original on the platen glass after copying is complete.
Important
• Do not open the document cover or remove the original from the platen glass until scanning is
completed.
Note
• To cancel copying, press the Stop button.
Adding Copying Job (Reserve copy)
You can add the copying job while printing (Reserve copy).
The screen below is displayed when you can add the copying job.
Load the original on the platen glass and press the same button (the Color button or the Black button) as
the one which you previously pressed.
Important
• When you load the original on the platen glass, move the document cover gently.
Note
• When Print qlty (print quality) is set High, you cannot add the copying job.
• When you add the copying job, the number of copies or the settings such as the page size or media
type cannot be changed.
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• If you press the Stop button while reserve copying is in progress, the screen to select the method to
cancel copying is displayed. If you select Cancel all reservations, you can cancel copying all
scanned data. If you select Cancel the last reservation, you can cancel the last copying job.
• If you set a document of too many pages to add the copying job, Cannot add more copy jobs.
Please wait a while and redo the operation. may appear on the touch screen. Select OK and wait
a while, and then try copying again.
• If Failed to reserve the copy job. Start over from the beginning. appears on the touch screen
when scanning, select OK and press the Stop button to cancel copying. After that, copy the
documents that have not been finished copying.
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Setting Items for Copying
You can change the copy settings such as magnification and intensity.
Print Settings Screen
Note
• For more on the print setting screen or the setting item for Photo copy, see Copying Photos.
How to display the print setting screen varies with the copy menu.
• In Standard copy:
The following screen is displayed by selecting Settings on the Copy standby screen.
• In Borderless copy, Frame erase copy, or ID card copy:
The following screen is displayed before copying.
Setting Items
Flick to display setting items and select the setting item to display the settings. Select to specify the
setting.
Note
• Depending on the copy menu, some setting items cannot be selected. This section describes the
setting items in Copy.
The setting item which cannot be selected is displayed grayed out.
For more on the setting items for Photo copy, see Copying Photos.
• Some settings cannot be specified in combination with the setting of other setting item or the copy
menu. If the setting which cannot be specified in combination is selected,
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and Error details are
displayed on the touch screen. In this case, select
the message and change the setting.
on the upper left on the touch screen to check
• The settings of the page size, media type, etc. are retained even if the printer is turned off.
• When copying starts in the copy menu that is not available with the specified setting, The specified
function is not available with current settings. is displayed on the touch screen. Change the
setting, following the on-screen instructions.
Following setting items can be changed.
• Magnif. (Magnification)
Specify the reduction/enlargement method.
Reducing/Enlarging Copies
• Intensity
Specify the intensity.
A. Activate/deactivate automatic intensity adjustment.
When ON is selected, the intensity is adjusted automatically according to the originals loaded on
the platen glass.
B. Drag to specify the intensity.
• Page size
Select the page size of the loaded paper.
• Type (Media type)
Select the media type of the loaded paper.
• Paper src
Select a paper source (Rear tray/Cassette/Auto) where paper is loaded.
Note
• When Auto is selected, paper is fed from the paper source where the paper that matches the
paper settings (page size and media type) is loaded.
• Print qlty (Print quality)
Adjust print quality according to the original.
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Important
• If you use Draft with Type set to Plain paper and the quality is not as good as expected, select
Standard or High for Print qlty and try copying again.
• Select High for Print qlty to copy in grayscale. Grayscale renders tones in a range of grays
instead of black or white.
• Layout
Select the layout.
Copying Two Pages onto Single Page
Copying Four Pages onto Single Page
• 2-sidedPrintSetting
Select whether to perform two-sided copying.
Two-Sided Copying
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Scanning
Scanning from Computer (Windows)
Scanning from Computer (AirPrint)
Scanning from Operation Panel
Scanning Using Smartphone/Tablet
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Scanning from Computer (AirPrint)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite)
IJ Scan Utility Lite Features
Scanning Easily (Auto Scan) Basics
Scanning Documents and Photos
Scanning Tips
Positioning Originals (Scanning from Computer)
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Scanning According to Item Type or Purpose (IJ Scan Utility Lite)
IJ Scan Utility Lite Features
Scanning Easily (Auto Scan) Basics
Scanning Documents and Photos
Important
• Available functions and settings vary depending on your scanner or printer.
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IJ Scan Utility Lite Features
Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking
the corresponding icon.
Important
• The displayed items and available functions vary depending on your scanner or printer.
Multiple Scanning Modes
Auto allows for one click scanning with default settings for various items. Document will sharpen text in a
document or magazine for better readability, and Photo is best suited for scanning photos.
Note
• For details on the IJ Scan Utility Lite main screen, see IJ Scan Utility Lite Main Screen.
Save Scanned Images Automatically
Scanned images are automatically saved to a preset folder. The folder can be changed as needed.
Note
• The default save folder is the Pictures folder.
• For how to specify a folder, see Settings Dialog.
Application Integration
Scanned images can be sent to other applications. For example, display scanned images in your favorite
graphics application, attach them to e-mails, or extract text from images.
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Note
• To set the applications to integrate with, see Settings Dialog.
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Scanning Easily (Auto Scan)
Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto
Document Feeder).
Important
• This function is not supported depending on your model.
• The following types of items may not be scanned correctly. In that case, adjust the cropping frames
(selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main
screen, and then scan again.
•
•
•
•
Photos with a whitish background
Items printed on white paper, hand-written text, business cards, and other unclear items
Thin items
Thick items
• When scanning two or more documents from the ADF, place documents of the same size.
1. Make sure scanner or printer is turned on.
2. Place items on platen or ADF.
Positioning Originals (Scanning from Computer)
3. Start IJ Scan Utility Lite.
4. Click Auto.
Scanning starts.
Note
• To cancel the scan, click Cancel.
• Use the Settings (Auto Scan) dialog to set where to save the scanned images and to make advanced
scan settings.
• To scan a specific item type, see the following pages.
Scanning Documents and Photos
Scanning with Favorite Settings
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Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
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Scanning Documents and Photos
Scan items placed on the platen with settings suitable for documents or photos.
Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF.
1. Place the item on the platen.
Positioning Originals (Scanning from Computer)
2. Start IJ Scan Utility Lite.
3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each
item in the Settings dialog.
Note
• Once settings are made in the Settings dialog, the same settings can be used for scanning from
the next time.
• In the Settings dialog, specify image processing settings such as slant correction, set where to
save the scanned images, and more, as needed.
When setting is completed, click OK.
4. Click Document or Photo.
Scanning starts.
Note
• To cancel the scan, click Cancel.
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Scanning Tips
Positioning Originals (Scanning from Computer)
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Positioning Originals (Scanning from Computer)
This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If
items are not placed correctly they may not be scanned correctly.
Important
• Do not place objects on the document cover. When you open the document cover, the objects may fall
into your scanner or printer, resulting in malfunction.
• Close the document cover when scanning.
• Do not touch the operation panel buttons or LCD (Liquid Crystal Display) when opening/closing the
document cover. May result in unintended operation.
Placing Items (Platen)
Placing Documents (ADF (Auto Document Feeder))
Placing Items (Platen)
Place items as described below to scan by detecting the item type and size automatically.
Important
• Depending on your model, the function to scan by automatically detecting the item type and size
does not appear.
• When scanning by specifying the paper size, align an upper corner of the item with the corner at the
arrow (alignment mark) of the platen.
• Photos that have been cut to irregular shapes and items smaller than 1.2 inches (3 cm) square
cannot be cropped accurately when scanning.
• Reflective disc labels may not be scanned as expected.
• If scanned by detecting the item type and size automatically, the response may differ. In that case,
adjust the cropping frame (selection box) manually.
Photos, Postcards, Business Cards, and BD/DVD/CD
Single item:
Place the item face-down on the platen, with 0.4 inch (1 cm)
or more space between the edges (diagonally striped area)
of the platen and the item. Portions placed on the diagonally
striped area cannot be scanned.
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Magazines, Newspapers, and Documents
Place the item face-down on the platen and align an
upper corner of the item with the corner at the arrow
(alignment mark) of the platen. Portions placed on
the diagonally striped area cannot be scanned.
Important
Important
• Large items (such as A4 size photos) that cannot be
placed away from the edges/arrow (alignment mark) of
the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format.
• For the portions in which items cannot be scanned, click Home to return to the top page of the
Online Manual for your model and search for
"Loading Originals."
Multiple items:
Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between
items. Portions placed on the diagonally striped area cannot
be scanned.
0.4 inch (1 cm) or more
Note
• In IJ Scan Utility Lite, place up to 12 items.
• Positions of slanted items (10 degrees or less) are corrected automatically.
Placing Documents (ADF (Auto Document Feeder))
Important
• Do not leave thick items on the platen when scanning from the ADF. May result in paper jam.
• Place and align documents of the same size when scanning two or more documents.
• For supported document sizes when scanning from the ADF, click Home to return to the top page of
the Online Manual for your model and search for "Supported Originals."
1. Open document tray.
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2. Place documents on ADF, and then adjust document guides to width of documents.
Insert the documents face-up until a beep sounds.
To scan both sides of the documents, place the documents face-up.
Note
• When scanning duplex documents, place the front sides facing up. They will not be scanned
correctly if placed the other way around.
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Frequently Asked Questions
Network
Cannot Find Printer on Network
Cannot Find Printer while Using Wireless LAN
Network Key Unknown
Cannot Print or Connect
For other questions about network, click here.
Print
Printing Does Not Start
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Print Results Are Unsatisfactory
List of Support Code for Error (Paper Jams)
Cannot Print or Connect
Cannot Install MP Drivers (Windows)
Installation
An Error Occurs
Message (Support Code) Appears
Error
Examples of Problems
Printer Does Not Work
Power Does Not Come On
Power Shuts Off By Itself
Display on Touch Screen Is Off
USB Connection Problems
Cannot Communicate with Printer via USB
Printing Does Not Start
Copying/Printing Stops
Cannot Print Using AirPrint
Printing Is Slow
No Ink Comes Out
List of Support Code for Error (Paper Jams)
Paper Does Not Feed Properly/"No Paper" Error
Automatic Duplex Printing Problems
Print Results Are Unsatisfactory
Scanning Problems (Windows)
Scanning Problems (Mac OS)
237
Scan Results Are Unsatisfactory (Windows)
Scan Results Are Unsatisfactory (Mac OS)
Cannot Print/Scan from Smartphone/Tablet
Cannot Set Correctly (Network)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer while Using Wireless LAN
Printer Suddenly Cannot Be Used
Network Key Unknown
Administrator Password Set for Printer Unknown
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
Message Appears on Computer During Setup
Checking Network Information
Restoring to Factory Defaults
Cannot Set Correctly (Installation)
Cannot Install MP Drivers (Windows)
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
Updating MP Drivers in Network Environment (Windows)
Error or Message Appears
An Error Occurs
Message (Support Code) Appears
Error Message Appears on PictBridge (Wireless LAN) Compliant Device
List of Support Code for Error
IJ Scan Utility Error Messages (Windows)
IJ Scan Utility Lite Error Messages (Mac OS)
ScanGear (Scanner Driver) Error Messages (Windows)
Operation Problems
Network Communication Problems
Printing Problems
Problems while Printing/Scanning from Smartphone/Tablet
Scanning Problems (Windows)
Scanning Problems (Mac OS)
Mechanical Problems
Installation and Download Problems
Errors and Messages
If You Cannot Solve a Problem
238
Network Settings and Common Problems
Here are frequently asked questions on network. Select a connection method you are using, or you want to
use.
Wireless LAN
Wireless Direct
Wireless LAN
Cannot Find Printer
Cannot Find Printer while Using Wireless LAN
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
Cannot Proceed beyond Printer Connection Screen
Cannot Find Printer after Searching it on Printer Detection Screen During Setup
Searching Printer by IP Address or Host Name During Setup
Error Occurs During Wireless LAN Setup
Another Printer Found with Same Name
Changing Wireless LAN Connection Method
Cannot Print or Connect
Printer Suddenly Cannot Be Used
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
Cannot Access to Internet on Wireless LAN from Communication Device
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Error Occurs During Wireless LAN Setup
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
Cannot Print or Connect
LAN Setting Tips/Changing LAN Settings
Network Key Unknown
Administrator Password Set for Printer Unknown
Checking Network Information
Restoring to Factory Defaults
Checking Wireless Router SSID/Key
Checking Wireless Router SSID for Smartphone/Tablet
Privacy Separator/SSID Separator/Network Separation Function
Default Network Settings
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
Printing Network Settings
Changing Wireless LAN Connection Method
Checking Status Code
239
Printing/Scanning from Smartphone/Tablet
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Checking Wireless Router SSID for Smartphone/Tablet
Setting Up Using Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet
Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer
Message Appears on Computer During Setup
Printing Is Slow
Ink Level Not Shown on Printer Status Monitor (Windows)
Packets Are Sent Constantly (Windows)
Wireless Direct
Cannot Print or Connect
Printer Suddenly Cannot Be Used
Cannot Access to Internet on Wireless LAN from Communication Device
Cannot Print or Connect
LAN Setting Tips/Changing LAN Settings
Network Key Unknown
Administrator Password Set for Printer Unknown
Checking Network Information
Restoring to Factory Defaults
Printing Network Settings
Default Network Settings
Changing Wireless LAN Connection Method
Checking Status Code
Printing/Scanning from Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet
Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer
Message Appears on Computer During Setup
Printing Is Slow
Ink Level Not Shown on Printer Status Monitor (Windows)
240
Network Communication Problems
Cannot Find Printer on Network
Network Connection Problems
Other Network Problems
241
Cannot Find Printer on Network
While performing printer setup:
Cannot Find Printer on Check Printer Settings Screen During Setup
(Windows)
Cannot Proceed beyond Printer Connection Screen
While using printer:
Cannot Find Printer while Using Wireless LAN
242
Cannot Find Printer on Check Printer Settings Screen During
Setup (Windows)
If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by
Automatic search on the Search for Printers screen, click Redetect and search for the printer again by
the IP address on the Search for Printers screen.
If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Power Status
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking PC Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's Wireless LAN Settings
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless LAN Environment
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's IP Address
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Security Software Settings
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless Router Settings
243
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Power Status
Are printer and network device (router, etc.) turned on?
Make sure the printer is turned on.
Confirming that the Power Is On
Make sure network device (router, etc.) is turned on.
If printer or network device is off:
Turn on printer or network device.
It may take a while for the printer and network device to become ready for use once they are turned on.
Wait a while after turning on the printer or network device, and then click Redetect on the Check Printer
Settings screen to redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
If printer and network device are on:
If the network devices are on, turn them off and on again.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking PC Network Connection
244
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking PC Network Connection
Can you view any web pages on your computer?
Make sure the computer and network device (router, etc.) are configured and the computer is connected
to the network.
If you cannot view any web pages:
Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
After that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or
contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network
communication from the beginning.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless LAN Environment
245
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN
Settings
Is printer set to allow wireless communication?
Make sure the
or
icon is displayed on the touch screen.
If icon is not displayed:
The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
If icon is displayed:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless LAN Environment
246
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Wireless LAN
Environment
Is printer connected to wireless router?
Use the icon on the touch screen to make sure the printer is connected to the wireless router.
If
icon is displayed:
• Checking wireless router location
After checking the wireless router setting, make sure the printer is not placed far away from the
wireless router.
The printer can be up to 50 m (164 ft) from the wireless router indoors. Make sure the printer is close
enough to the wireless router to be used.
Place the wireless router and printer where there are no obstacles between them. Wireless
communication between different rooms or floors is generally poor. Wireless communication can be
impeded by building materials containing metal or concrete. If the printer cannot communicate with
the computer over a wireless LAN due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth
as a wireless router is nearby, it may cause interference. Place the wireless router as far away from
interference sources as possible.
Note
• Though an antenna is attached to most wireless routers, note that some of them have it inside.
• Checking wireless router settings
The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure the
wireless router for the printer's destination is configured to use 2.4 GHz bandwidth.
247
Important
• Depending on the wireless router, note that different SSID is assigned for a bandwidth (2.4 GHz
or 5 GHz) or its usage (for PC or game machine) using alphanumeric characters at the end of
SSID.
Check the SSID of the wireless router for the printer on the touch screen.
Select the icon on the lower left, select Yes, and then check SSID.
For more on the wireless router, refer to the instruction manual supplied with the wireless router or
contact its manufacturer.
After taking measures above, click Redetect on the Check Printer Settings screen to redetect the
printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to
the wireless router.
After connecting the printer to the wireless router, set up the network communication from the beginning.
If
icon is displayed:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Printer's IP Address
248
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Printer's IP Address
Is printer's IP address specified correctly?
If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's
IP address is not used for another device.
To check the printer's IP address, print out the network settings information or use the operation panel to
display it.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
If the IP address is not specified correctly:
See If an error screen appears: and specify the IP address.
If the IP address is specified correctly:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Security Software Settings
249
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Security Software
Settings
Disable block in firewall function temporarily.
The firewall of your security software or operation system for computer may limit communication between
the printer and your computer. Check the firewall setting of your security software or operation system or
the message shown on your computer and disable block temporarily.
If firewall interferes with setup:
• If message appears:
If a message appears warning that Canon software is attempting to access the network, set the
security software to allow access.
After allowing the software to access, click Redetect on the Check Printer Settings screen to
redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network
communication.
• If no message appears:
Cancel the setup, and then set the security software to allow Canon software to access the network.
The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM
After setting the security software, redo the network communication setup from the beginning.
After setup is completed, enable firewall.
Note
• For more on firewall settings of your operating system or security software, see instruction manual or
contact its manufacturer.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless Router Settings
250
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Wireless Router Settings
Check wireless router settings.
Check wireless router network connection settings, such as IP address filtering, MAC address filtering,
encryption key, and DHCP function.
Make sure the same radio channel is assigned to the wireless router and the printer.
To check the settings of the wireless router, see the instruction manual supplied with the wireless router or
contact the manufacturer.
After checking the wireless router settings, click Redetect on the Check Printer Settings screen to
redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
251
Cannot Proceed beyond Printer Connection Screen
If you cannot proceed beyond the Printer Connection screen, check the following.
Check1
Make sure USB cable is securely plugged in to printer and computer.
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.
Important
• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the
instruction manual supplied with the USB cable.
Check2
Follow procedure below to connect printer and computer again.
Important
• For Mac OS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the
icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Unplug USB cable from printer and computer and connect it again.
2. Make sure no printer operation is in progress and turn it off.
3. Turn on printer.
Check3
If you cannot resolve problem, follow procedure below to reinstall MP Drivers.
• For Windows:
1. Click Cancel.
2. Click Back to Top on Setup Canceled screen.
3. Click Exit on Start Setup screen and finish setup.
252
4. Turn off printer.
5. Restart computer.
6. Make sure you have no application software running.
7. Perform setup on web page.
Note
• You can use the Setup CD-ROM to redo setup.
• For Mac OS:
1. Click Next.
◦ If the screen telling you that installation has not been completed appears, click Abort on displayed
screen and finish setup.
◦ If the Connection failed. screen appears:
1. Click Next.
2. Click Next on displayed screen.
3. Click Back to Top on Select Printer screen.
4. Click Exit on Start Setup screen and finish setup.
3. Turn off printer.
4. Restart computer.
5. Make sure you have no application software running.
6. Perform setup on web page.
253
Cannot Find Printer while Using Wireless LAN
Check1
Make sure the printer is turned on.
Check2
Check the
If the
(Network status) icon on the touch screen.
icon is displayed, wireless LAN is disabled.
Select Active on WLAN active/inactive in Wireless LAN under LAN settings.
If the
icon is displayed, see Check 3 or later checking items to make sure whether printer setup is
complete or the settings of wireless router to connect are correct.
Make sure printer setup is complete.
Check3
If it is not, perform setup.
• For Windows:
Perform setup using the Setup CD-ROM or from the web page.
• For Mac OS:
Perform setup from the web page.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the
web page.
For Windows
For Mac OS
Check4
Make sure printer and wireless router network settings match.
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
Note
• Use 2.4 GHz frequency band to connect to a wireless router. Match the SSID set for the printer with that for
2.4 GHz frequency band of the wireless router.
To check the SSID set for the printer, print out the network setting information.
254
Printing Network Settings
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
Make sure the printer is not placed too far away from the wireless router.
Check5
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN
due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
• Though an antenna is attached to most wireless routers, note that some of them have it inside.
Make sure wireless signal is strong. Monitor signal strength and move printer
and wireless router as necessary.
Check6
Check the signal strength on the touch screen.
Using the Operation Panel
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
Check7
Make sure the computer is connected to the wireless router.
255
For more on how to check the computer settings or connection status, see your computer instruction manual or
contact its manufacturer.
Note
• If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device.
Make sure Enable bidirectional support is selected in the Ports sheet of the
properties dialog box of the printer driver. (Windows)
Check8
If not, select it to enable bidirectional support.
Check9
Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some programs
use a firewall by default.
If printer is connected to an AirPort Base Station via LAN, make sure you use
alphanumeric characters for network identifier (SSID). (Mac OS)
Check10
If the problem is not resolved, redo setup.
• For Windows:
Perform setup using the Setup CD-ROM or from the web page.
• For Mac OS:
Perform setup from the web page.
256
Network Connection Problems
Printer Suddenly Cannot Be Used
Network Key Unknown
Printer Cannot Be Used After Replacing Wireless Router or Changing Its
Settings
257
Printer Suddenly Cannot Be Used
Cannot Communicate with Printer Following Network Settings Change
Cannot Communicate with Printer via Wireless LAN
Cannot Communicate with Printer Using Wireless Direct
Cannot Print or Scan from a Computer Connected to the Network
Cannot Communicate with Printer Following Network Settings Change
It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure the computer has obtained a valid IP address, and try again to find the printer.
Cannot Communicate with Printer via Wireless LAN
Check the power status of printer, network devices (e.g. wireless router), and
smartphone/tablet.
Check1
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode, etc.) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check2
Can you view any web pages on your computer?
Make sure your computer is connected to the wireless router properly.
For more on checking computer settings or connection status, see the instruction manual supplied with the
wireless router or contact the manufacturer.
Check3
Is the printer connected to the wireless router?
Use the icon on the touch screen to check the connection status between the printer and wireless router. If the
icon is not displayed, wireless LAN is disabled. Turn on wireless communication on the printer.
Check4
Make sure the printer and wireless router network settings match.
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
258
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Network Settings
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
Make sure the printer is not placed too far away from the wireless router.
Check5
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless
LAN due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
• Though an antenna is attached to most wireless routers, note that some of them have it inside.
Make sure wireless signal is strong. Monitor signal status and move printer
and wireless router as necessary.
Check6
Check the signal strength on the touch screen.
Using the Operation Panel
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
259
Check7
Make sure you are using a valid channel.
Usable wireless channels may be limited depending on wireless network device used by your computer. See
the instruction manual provided with your computer or wireless network device to check usable wireless
channels.
Check8
Make sure channel set on wireless router is a usable channel as confirmed in
Check 7.
If it is not, change the channel set on the wireless router.
Check9
Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some
programs use a firewall by default.
If printer is connected to an AirPort Base Station via LAN, make sure you
use alphanumeric characters for network identifier (SSID). (Mac OS)
Check10
If the problem is not resolved, redo setup.
• For Windows:
Perform setup using the Setup CD-ROM or from the web page.
• For Mac OS:
Perform setup from the web page.
• Positioning:
Make sure there are no obstacles between the wireless router and the printer.
Cannot Communicate with Printer Using Wireless Direct
Check1
Check the power status of printer and other devices (smartphone or tablet).
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
Check2
Is the
icon displayed on the touch screen?
If not, Wireless Direct is disabled. Turn on Wireless Direct.
Check3
Check the settings of your device (smartphone/tablet).
260
Make sure wireless LAN is enabled on your device.
For details, refer to your device's instruction manual.
Check4
Make sure printer is selected as connection for device (e.g. smartphone or
tablet).
Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
To check the identifier for wireless direct (SSID) specified for the printer, display it using the operation panel of
the printer or print out the network setting information of the printer.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
Check5
Have you entered the proper password specified for the Wireless Direct?
To check the password specified for the printer, display it using the operation panel of the printer or print out
the network setting information of the printer.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
Check6
Make sure the printer is not placed too far away from the device.
Place the device and printer where there are no obstacles between them. Wireless communication between
different rooms or floors is generally poor. Wireless communication can be impeded by building materials
containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to
a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Place devices a suitable distance from the printer.
Check7
Make sure 5 devices are already connected.
Wireless Direct does not allow more than 5 devices to be connected.
Cannot Print or Scan from a Computer Connected to the Network
261
Check1
Make sure the computer is connected to the wireless router.
For more on how to check the computer settings or connection status, see your computer instruction manual
or contact its manufacturer.
Check2
If MP Drivers are not installed, install them. (Windows)
Install the MP Drivers using the Setup CD-ROM or install them from the Canon website.
Check3
Make sure wireless router does not restrict which computers can access it.
For more on connecting to and setting up your wireless router, see the wireless router instruction manual or
contact its manufacturer.
Note
• To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC
Address.
262
Network Key Unknown
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect
Setting an Encryption Key
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot
Connect
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
Setting an Encryption Key
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
263
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is
compatible with WPA/WPA2, you can also use WPA2 or WPA.
• Using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must be the same for the
wireless router, the printer, and your computer.
Enter the passphrase configured on the wireless router (a sequence of between 8 and 63
alphanumeric characters, or a 64-character hexadecimal number).
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic
encryption method.
For details, see If WPA/WPA2 Details Screen Appears.
Note
• This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal).
• Using WEP
The key length, key format, key to use (one of 1 to 4), and authentication method must be the same
for the wireless router, the printer, and your computer.
To communicate with a wireless router that uses automatically generated WEP keys, you must set the
printer to use the key generated by the wireless router, entering it in hexadecimal format.
◦ For Windows:
When the WEP Details screen appears after you click Search... on the Network Settings
(Wireless LAN) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set
the WEP key length, format, and the number.
For details, see If WEP Details Screen Appears.
Note
• If the printer is connected to an AirPort Base Station via LAN:
If the printer is connected to an AirPort Base Station via a LAN, check the settings in Wireless
Security of AirPort Utility.
• Select 64 bit if WEP 40 bit is selected for key length in AirPort Base Station.
• Select 1 for Key ID. Otherwise, computer will not be able to communicate with printer via the
wireless router.
264
Printer Cannot Be Used After Replacing Wireless Router or
Changing Its Settings
When you replace a wireless router, redo the network setup for the printer.
• For Windows:
Perform setup using the Setup CD-ROM or from the web page.
• For Mac OS:
Perform setup from the web page.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
• For Windows:
Starting Up IJ Network Device Setup Utility
• For Mac OS:
Starting Up IJ Network Device Setup Utility
If this does not solve the problem, see below.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless
Router
Cannot Communicate with Printer After Enabling MAC/IP Address
Filtering or Encryption Key on Wireless Router
Check1
Check wireless router setting.
To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.
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If filtering MAC addresses or IP addresses at wireless router, check that MAC
addresses or IP addresses for computer, network device, and printer are registered.
Check2
Check3
If using WPA/WPA2 or WEP key, make sure encryption key for computer,
network device, and printer matches key set for wireless router.
Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication
method must be the same for the printer, the wireless router, and the computer.
For details, see Setting an Encryption Key.
With Encryption On, Cannot Communicate with Printer After
Changing Encryption Type at Wireless Router
If you change the encryption type for the printer and it subsequently cannot communicate with the
computer, make sure the encryption type for the computer and the wireless router matches the type set
for the printer.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
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Other Network Problems
Checking Network Information
Restoring to Factory Defaults
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Checking Network Information
Checking Printer IP Address or MAC Address
Checking Computer IP Address or MAC Address
Checking Communication Between the Computer, the Printer, and the Wireless Router
Checking Network Setting Information
Checking Printer IP Address or MAC Address
To check the printer's IP Address or MAC address, print out the network settings information or use the
operation panel to display it.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
For Windows, you can check the network setting information on the computer screen.
Canon IJ Network Device Setup Utility Screen
You can display the printer's MAC address on the touch screen.
System information
Checking Computer IP Address or MAC Address
To check the IP Address or MAC address of your computer, follow the instructions below.
• For Windows:
1. Select Command Prompt as shown below.
In Windows 10, right-click Start button and select Command Prompt.
In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not
displayed on the Start screen, select the Search charm and search for "Command Prompt".
In Windows 7, click Start > All Programs > Accessories > Command Prompt.
2. Enter "ipconfig/all" and press Enter.
The IP address and MAC address of your computer appear. If your computer is not connected to
a network, the IP address does not appear.
• For Mac OS:
1. Select System Preferences from Apple menu, and then click Network.
2. Make sure network interface used by computer is selected, and then click Advanced.
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Make sure Wi-Fi is selected as network interface.
3. Check the IP address or MAC address.
Click TCP/IP to check the IP address.
Click Hardware to check the MAC address.
Checking Communication Between the Computer, the Printer, and the
Wireless Router
Perform a ping test to check if communication is taking place.
• For Windows:
1. Select Command Prompt as shown below.
In Windows 10, right-click Start button and select Command Prompt.
In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not
displayed on the Start screen, select the Search charm and search for "Command Prompt".
In Windows 7, click Start > All Programs > Accessories > Command Prompt.
2. Type the ping command and press Enter.
The ping command is as follows: ping XXX.XXX.XXX.XXX
"XXX.XXX.XXX.XXX" is the IP address of the target device.
If communication is taking place, a message like the one shown below appears.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
If Request timed out appears, communication is not taking place.
• For Mac OS:
1. Start Network Utility as shown below.
Select Computer from Go menu of Finder, double-click Macintosh HD > System > Library >
CoreServices > Applications > Network Utility.
2. Click Ping.
3. Make sure Send only XX pings (XX are numbers) is selected.
4. Enter IP address of target printer or target wireless router in Enter the network address to ping.
5. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following appears.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics ---
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3 packets transmitted, 3 packets received, 0% packet loss
If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating
with target device.
Checking Network Setting Information
To check the printer's network settings information, print out the network settings information or use the
operation panel to display it.
• Display on the touch screen.
LAN settings
• Print the network settings.
Printing Network Settings
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Restoring to Factory Defaults
Important
• For Windows:
Initialization erases all network settings on the printer, making printing or scanning operation from a
computer over a network impossible. To use the printer over a network again after restoring it to the
factory defaults, redo setup using the Setup CD-ROM or from the web page.
• For Mac OS:
Initialization erases all network settings on the printer, making printing or scanning operation from a
computer over a network impossible. To use the printer over a network again after restoring it to the
factory defaults, redo setup from the web page.
Initialize the network setting using the printer's operation panel.
Reset setting
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Printing Problems
Printing Does Not Start
No Ink Comes Out
Paper Does Not Feed Properly/"No Paper" Error
Print Results Are Unsatisfactory
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Printing Does Not Start
Make sure printer is securely plugged in and press ON button to turn it on.
Check1
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.
Note
• If you are printing large data such as photos or other graphics, printing may take longer to start. The ON
lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Make sure printer is properly connected to computer.
Check2
When the printer is connected to your computer with a USB cable, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the
web page.
For Windows
For Mac OS
Check3
Make sure paper settings match information set for rear tray or cassette.
If the paper settings do not match the information set for the rear tray or the cassette, an error message appears
on the touch screen. Follow the instructions on the touch screen to solve the problem.
Note
• You can select whether the message which prevents misprinting is displayed.
• To change the message view setting when printing or copying using the printer's operation panel:
Device user settings
• To change the message view setting when printing using the printer driver:
Changing the Printer Operation Mode (Windows)
Changing the Printer Operation Mode (Mac OS)
Check4
If printing from a computer, delete unnecessary print jobs.
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• For Windows:
Deleting the Undesired Print Job
• For Mac OS:
Deleting the Undesired Print Job
Check5
Is your printer's printer driver is selected when printing?
The printer will not print properly if you are using a printer driver for a different printer.
• For Windows:
Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
• To make the printer the one selected by default, select Set as Default Printer.
• For Mac OS:
Make sure your printer's name is selected in Printer in the Print dialog.
Note
• To make the printer the one selected by default, select the printer for Default printer.
Check6
Is print data extremely large? (Windows)
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
* This may reduce print quality.
Check7
If printing from your computer, restart computer.
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No Ink Comes Out
Check1
Has ink run out?
Open the scanning unit / cover and check the ink status on the touch screen.
Checking Ink Status on the Touch Screen
Check2
Is orange tape or protective film still on ink tank?
Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A).
If the orange tape remains on the ink tank (B), peel it off.
Check3
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
• If nozzle check pattern is not printed correctly:
Check if the ink tank for the problem color is empty.
If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.
• If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
• If problem is not resolved after performing print head deep cleaning twice:
If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your
nearest Canon service center to request a repair.
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Paper Does Not Feed Properly/"No Paper" Error
Check1
Make sure paper is loaded.
Loading Paper
Check2
When loading paper, consider the following.
• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
• When you load the paper on the rear tray, place the print side facing UP and align the right and left paper
guides with the paper stack.
Loading Paper
• In the cassette, be sure to load only plain paper.
• When you load the paper on the cassette, place the print side facing DOWN and align the right/left/front
paper guides with the paper stack.
Loading Paper
Check3
Is paper too thick or curled?
Unsupported Media Types
Check4
When loading postcards or envelopes, consider the following:
• If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load
limit.
Load Japanese postcards with their postcode column downward on the rear tray.
• When printing on envelopes, see Loading Envelopes, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5
Make sure media type and paper size settings match with loaded paper.
Check6
Make sure that there are not any foreign objects in the rear tray.
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If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
Note
• If the feed slot cover is opened, close it slowly.
Check7
Clean paper feed roller.
Cleaning Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
Check8
If two or more sheets of paper feed from cassette at once, clean inside of
cassette.
Cleaning Cassette Pads
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Check9
Are transport unit cover and rear cover attached properly?
See Rear View for the positions of the transport unit cover and the rear cover.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
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Print Results Are Unsatisfactory
If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the
paper and print quality settings first.
Check1
Do page size and media type settings match size and type of loaded paper?
If these settings do not match, it is not possible to obtain the proper result.
If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and
the loaded paper.
The method for checking the paper and print quality settings differs depending on what you are using your printer
for.
Copying
Check the settings using the operation panel.
Setting Items for Copying
Copying a photo
Check the settings using the operation panel.
Copying Photos
Printing from a PictBridge (Wireless LAN)
compliant device
Check the settings on your PictBridge (Wireless LAN) compliant device.
PictBridge (Wireless LAN) Print Settings
Check the settings using the operation panel.
PictBridge print settings
Printing from your computer (Windows)
Check the settings using the printer driver.
Basic Printing Setup
Check2
Make sure appropriate print quality is selected (see table above).
Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors,
increase the print quality setting and retry the printing.
Note
• When printing from a PictBridge (Wireless LAN) compliant device, set the print quality setting using the
operation panel.
This setting cannot be made on the PictBridge (Wireless LAN) compliant device.
Check3
If problem is not resolved, check other causes.
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See also the sections below:
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Lines Are Misaligned
Paper Is Smudged / Printed Surface Is Scratched
Cannot Complete Printing
Vertical Line Next to Image
Part of Page Is Not Printed (Windows)
Lines Incomplete or Missing (Windows)
Images Incomplete or Missing (Windows)
Ink Blots / Paper Curl
Back of Paper Is Smudged
Uneven or Streaked Colors
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Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks
Appear
Printing Is Blurry
Colors Are Wrong
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White Streaks Appear
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Check status of ink tanks. Replace ink tank if ink has run out.
Replacing Ink Tanks
Check3
Is orange tape or protective film still on ink tank?
Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A).
If the orange tape remains on the ink tank (B), peel it off.
Check4
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
• If nozzle check pattern is not printed correctly:
Check if the ink tank for the problem color is empty.
If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.
• If problem is not resolved after performing print head cleaning twice:
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Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
• If problem is not resolved after performing print head deep cleaning twice:
If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your
nearest Canon service center to request a repair.
Check5
When using paper with one printable surface, check the correct printable side
of the paper.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the
cassette, load paper with the printable side facing down.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
• When copying, see also the sections below:
Check6
Is platen glass dirty?
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Check7
Make sure original is properly loaded on platen glass.
Loading Originals
Check8
Is original loaded with side to be copied facing down on platen glass?
Check9
Did you copy a printout done by this printer?
If you use a printout done by this printer as the original, print quality may be reduced depending on the condition
of the original.
Print from the printer directly, or reprint from the computer if you can reprint from it.
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Lines Are Misaligned
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Perform print head alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Aligning the Print Head
Note
• If the problem is not resolved after performing the print head alignment, perform print head alignment
manually from your computer.
• For Windows:
Adjusting Print Head Position
• For Mac OS:
Adjusting Print Head Position
Check3
Increase print quality and try printing again.
Increasing the print quality using the printer driver may improve the print result.
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Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged
Smudged Edges
Smudged Surface
Printed Surface Is Scratched
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Check paper type.
Make sure you are using the right paper for what you are printing.
Supported Media Types
Check3
Correct curl before loading paper.
We recommend putting unused paper back into the package and storing it flat.
• Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the
paper with the other side facing up. It may resolve the problem.
• Other Paper
If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed
properly. Follow the instructions below to correct the paper curl.
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1. Roll up paper in opposite direction to paper curl as shown below.
2. Check that paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
• Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.
Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
This may improve the print result.
(C) Print side
We recommend feeding paper that has been curled outward one sheet at a time.
Check4
Set printer to prevent paper abrasion.
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If
you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper
abrasion using the operation panel or the computer.
This may reduce the print speed.
* Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.
• From operation panel
Press the HOME button, select
(Setup) icon, Settings, Device settings, and Print settings, and
then set Prevent paper abrasion to ON.
Changing Settings from Operation Panel
• From computer
◦ For Windows:
1. Make sure printer is turned on.
2. Open printer driver setup window.
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Opening Printer Driver's Setup Screen
3. Click Maintenance tab and Custom Settings.
4. Select Prevent paper abrasion check box and click OK.
◦ For Mac OS:
Adjust the setting to prevent paper abrasion from Remote UI.
Opening Remote UI for Maintenance
If intensity is set high, reduce intensity setting and try printing again.
Check5
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
• Printing from your computer (Windows)
Check the intensity setting in the printer driver.
Adjusting Intensity
• Copying
Setting Items for Copying
Check6
Do not print outside recommended printing area.
If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper.
Resize the document using application software.
Print Area
Check7
Is platen glass dirty?
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Check8
Is paper feed roller dirty?
Clean paper feed roller.
Cleaning the Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
Check9
Is inside of printer dirty?
During duplex printing, ink may stain the inside of the printer, smudging the printout.
Perform bottom plate cleaning to clean inside of printer.
Cleaning Inside the Printer (Bottom Plate Cleaning)
Note
• To prevent staining inside the printer, be sure to set the correct paper size.
287
Check10
Set longer ink drying time.
This allows the printed surface to dry, preventing smudges and scratches.
• For Windows:
1. Make sure printer is turned on.
2. Open printer driver setup window.
Opening Printer Driver's Setup Screen
3. Click Maintenance tab and Custom Settings.
4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK.
5. Check message and click OK.
• For Mac OS:
Set the waiting time using Remote UI.
Changing the Printer Operation Mode
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Vertical Line Next to Image
Check
Is loaded paper size correct?
If the loaded paper is larger than the size you specified, a vertical line may appear in the margin.
Set the paper size to match the loaded paper.
Print Results Are Unsatisfactory
Note
• The direction of the vertical line pattern may vary depending on the image data or the print setting.
• This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is
ejected for cleaning.
Although the ink is normally ejected onto the ink absorber at the outer edge of the paper, it may get onto
the paper if the loaded paper is larger than the set size.
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Scanning Problems (Mac OS)
Scanning Problems
290
Scanning Problems
Scanner Does Not Work
Scanner Driver Does Not Start
291
Scanner Does Not Work
Check 1
Make sure that your scanner or printer is turned on.
Check 2
With network connection, check the connection status and reconnect as
needed.
Check 3
With USB connection, connect the USB cable to a different USB port on the
computer.
If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4
Check 5
Restart the computer.
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Scanner Driver Does Not Start
Check 1
Make sure the application software supports AirPrint.
Check 2
Select your scanner or printer on the application's menu.
Note
• The operation may differ depending on the application.
Scan and save images with IJ Scan Utility Lite and open the files in your
application.
Check 3
293
Mechanical Problems
Power Does Not Come On
Power Shuts Off By Itself
USB Connection Problems
Cannot Communicate with Printer via USB
Touch Screen Shows Wrong Language
294
Power Does Not Come On
Check1
Press ON button.
Check2
Make sure power plug is securely connected to printer, and then turn it back on.
Check3
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it
on again.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
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Power Shuts Off By Itself
Check
If printer is set to turn off automatically after a certain time, disable this setting.
If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that
time has elapsed.
• To disable the setting from the operation panel:
1. Make sure printer is turned on.
2. Select
Setup on the HOME screen.
3. Select
Settings.
4. Select
ECO.
5. Select Energy saving settings.
6. Check on-screen instructions and select Next.
7. Select Auto power off.
8. Select Never.
9. Select OK.
The setting to shut off the power automatically is disabled.
• To disable the setting from the computer:
For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting.
Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
1. Open Canon IJ Printer Assistant Tool.
Maintenance tab Description
2. Select printer you are using from pulldown menu and select OK.
The menu screen appears.
3. Select Auto Power.
4. Select Disable for Auto Power Off.
The setting to shut off the power automatically is disabled.
Note
• Refer to below to disable the setting from ScanGear (scanner driver).
Scanner Tab
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USB Connection Problems
Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Appears (Windows)
If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of
USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the
communication speed.
Check following to make sure your system environment supports Hi-Speed
USB connection.
Check
• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.
• Does the operating system of your computer support Hi-Speed USB connection?
Install the latest update for your computer.
• Is the Hi-Speed USB driver working properly?
If necessary, obtain and install the latest version of the Hi-Speed USB driver for your computer.
Important
• For more information, contact the manufacturer of your computer, USB cable, or USB hub.
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Cannot Communicate with Printer via USB
Check1
Make sure printer is turned on.
Check2
Connect USB cable properly.
As the illustration below, the USB port is at the back of the printer.
Important
• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the
instruction manual supplied with the USB cable.
Make sure Enable bidirectional support is selected in the Ports sheet of the
properties dialog box of the printer driver. (Windows)
Check3
If not, select it to enable bidirectional support.
Opening Printer Driver's Setup Screen
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Installation and Download Problems
Cannot Install MP Drivers (Windows)
Updating MP Drivers in Network Environment (Windows)
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Cannot Install MP Drivers (Windows)
• If installation does not start when you insert Setup CD-ROM:
Follow the instructions below to start the installation.
1. Make the following settings.
◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left.
◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list
on left.
◦ In Windows 7, click Start, and then click Computer.
2. Double-click the
CD-ROM icon in the window that appears.
If the contents of the CD-ROM appear, double-click MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website.
Note
• If the CD-ROM icon does not appear, try the following:
• Remove the CD-ROM from your computer and reinsert it.
• Restart your computer.
If the icon still does not appear, try a different disc and see if it appears. If it does, there is a
problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.
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• If you cannot get past the Printer Connection screen:
Cannot Proceed beyond Printer Connection Screen
• Other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Note
• If the installer was stopped due to a Windows error, Windows operation may be unstable, and you
may not be able to install the drivers. Restart your computer and then reinstall the drivers.
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Updating MP Drivers in Network Environment (Windows)
Download the latest MP Drivers.
Download the latest MP Drivers for your model on the download page of the Canon website.
Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that
you downloaded. In the connection method selection screen, select Use the printer with wireless LAN
connection. The printer is detected automatically in the network.
Make sure the printer was found, and install the MP Drivers following the on-screen instructions.
Note
• The network settings on the printer are not affected, so the printer can be used on the network without
redoing settings.
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Errors and Messages
An Error Occurs
Message (Support Code) Appears
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An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, an error message appears on the
computer screen and the touch screen.
When a Support Code and a message are displayed on the computer
screen (Windows):
When a Support Code and a message are displayed on the touch screen:
A support code and action for the error appears on the touch screen.
For details on how to resolve errors, see List of Support Code for Error.
Note
• For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
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Message (Support Code) Appears
This section describes some of the errors and messages that may appear.
Note
• A support code (error number) is displayed on the computer for some errors. For details on errors that
have support code, see List of Support Code for Error.
If a message appears on the touch screen, see below.
Message Appears on Touch Screen
If a message appears on the computer, see below.
Error Regarding Automatic Duplex Printing Is Displayed
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)
Message Appears on Touch Screen
Check the message and take an appropriate action.
• Power was not turned off correctly the last time. Press the
button when turning power off.
The printer may have been unplugged while the power was still on.
Select OK on the touch screen.
Note
• See Unplugging the Printer to unplug the printer correctly.
• Cannot connect to the server. Please wait a while and try again.
The printer cannot connect to the server due to a communication error.
Select OK on the touch screen and try again after a while.
Error Regarding Automatic Duplex Printing Is Displayed
Check
See Automatic Duplex Printing Problems and take the appropriate action.
305
Error Regarding Power Cord Being Unplugged Is Displayed
(Windows)
The printer may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The printer starts printing.
See Unplugging the Printer for unplugging the power cord.
Writing Error/Output Error/Communication Error (Windows)
Check1
If the ON lamp is off, make sure printer is plugged in and turn it on.
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.
Check2
Make sure printer is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Check3
Make sure MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
reinstall them from the Setup CD-ROM or the Canon website.
When printer is connected to your computer with a USB cable, check device
status from your computer.
Check4
Follow the procedure below to check the device status.
1. Open the Device Manager on your computer as shown below.
If User Account Control screen is displayed, follow the on-screen instructions.
• In Windows 10, right-click Start button and select Device Manager.
• In Windows 8.1, select Control Panel from Settings charm on Desktop > Hardware and Sound >
Device Manager.
• In Windows 7, click Control Panel, Hardware and Sound, and Device Manager.
306
2. Double-click Universal Serial Bus controllers and USB Printing Support.
If USB Printing Support Properties screen does not appear, make sure the printer is correctly
connected to the computer.
Check2
Make sure printer is properly connected to computer.
3. Click General tab and check for a device problem.
If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Check
If an error message appears outside printer status monitor, check the
following:
• "Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
• "Could not spool successfully due to insufficient memory"
Close other applications to increase the available memory.
If you still cannot print, restart your computer and retry the printing.
• "Printer driver could not be found"
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
reinstall them from the Setup CD-ROM or the Canon website.
• "Could not print Application name - File name"
Try printing again once the current job is complete.
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed (Windows)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for
permission to send the printer and application usage information every month for about ten years.
Read the information on the screen and follow the instructions below.
307
• If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
• When the information is being sent, a warning such as an Internet security message may appear.
Make sure the program name is "IJPLMUI.exe" and allow it.
• If you clear Send automatically from the next time check box, the information will not be sent
automatically from next time and a confirmation screen will appear at the time of the next survey.
To send the information automatically, see Changing confirmation screen setting:.
• If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the
on-screen instructions.
• Changing confirmation screen setting:
1. Make the following settings.
◦ In Windows 10, right-click Start button and select Programs and Features.
◦ In Windows 8.1, select Control Panel from Settings charm on Desktop > Programs >
Programs and Features.
◦ In Windows 7, select Start menu > Control Panel > Programs > Programs and Features.
308
Note
• A confirmation/warning dialog box may appear when installing, uninstalling or starting up
software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged in on an account with administrator privileges, follow the on-screen
instructions.
2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.
3. Select Change.
If you select Yes after you have followed the on-screen instructions, the confirmation screen will
appear at the time of the next survey.
If you select No, the information will be sent automatically.
Note
• If you select Uninstall, the Inkjet Printer/Scanner/Fax Extended Survey Program is
uninstalled. Follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
(Mac OS)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock when it is time to send the printer usage
information.
Click the icon, read the information that appears, and then follow the instructions below.
309
• If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
• If you clear the Send automatically from the next time check box, the information will not be
sent automatically the next time and the Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey.
• If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
• To stop sending the information:
Click Turn off. This stops the Inkjet Printer/Scanner/Fax Extended Survey Program, and information
is not sent. To resume the survey, see Changing setting:.
• To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program.
Changing setting:
310
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash.
4. Restart computer.
Empty Trash and restart your computer.
• Changing setting:
To display the confirmation screen every time the printer usage information is sent or to resume
surveying, follow the procedure below.
1. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
◦ Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey. Click the icon and follow the onscreen instructions.
◦ Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
311
List of Support Code for Error
Support code appears on the touch screen and your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the touch screen and computer screen and take
the appropriate action in response.
Support Code Appears on Touch Screen and Computer Screen
• 1000 to 1ZZZ
1000 1003 1200 1240 1270 1300
1303 1304 1309 1310 1313 1401
1403 1405 140B 1410 1411 1412
1413 1414 1551 1552 1600 1660
1684 1688 1689 168C 1700 1701
1730 1731 1871 1874 1890
• 2000 to 2ZZZ
2110 2113 2114 2120 2123 2700
2900 2901
• 3000 to 3ZZZ
3402 3403 3405 3407 3408 3410
3411 3412 3413 3438 3439 3440
3441 3442 3443 3444 3445 3446
3447
• 4000 to 4ZZZ
4100 4103 4104 495A
• 5000 to 5ZZZ
5011 5012 5050 5100 5200 520E
5400 5700 5B00 5B01 5C02
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• 6000 to 6ZZZ
6000 6001 6004 6500 6502 6800
6801 6830 6831 6832 6833 6900
6901 6902 6910 6911 6930 6931
6932 6933 6936 6937 6938 6940
6941 6942 6943 6944 6945 6946
6951 6A80 6A81
• 8000 to 8ZZZ
8300
• A000 to ZZZZ
B202 B203 B204 B205 C000
For paper jam support codes, see also List of Support Code for Error (Paper Jams).
313
List of Support Code for Error (Paper Jams)
If paper jams, remove it following the appropriate procedure as shown below.
• If you can see the jammed paper at the paper output slot or the rear tray:
◦ If the paper fed from the rear tray is jammed:
1300
• If you cannot see the jammed paper at the paper output slot or the rear tray:
◦ If the paper fed from the cassette is jammed:
1303
◦ If the paper is jammed when performing automatic duplex printing:
1304
◦ If the paper is jammed as the printer pulled in the printed paper:
1313
◦ If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed
inside the printer:
Paper Is Jammed inside Printer
• Cases other than above:
Other Cases
314
1300
Cause
Paper is jammed when feeding paper from rear tray.
What to Do
If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from
the rear tray following the instructions below.
1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note
• If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may
be ejected automatically.
• If paper becomes jammed during printing and you need to turn off the printer to remove it, press
the Stop button to stop the printing before you turn off the printer.
• If the paper tears and you cannot remove the jammed paper from the paper output slot or the
rear tray, remove the paper from inside the printer.
Paper Is Jammed inside Printer
• If you cannot pull the paper out from the paper output slot or from the rear tray, try to pull the
paper out from the rear side of the printer.
Removing Jammed Paper from Rear Side
2. Reload paper and select OK on printer's touch screen.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to
the paper jam.
315
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the
printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly.
• We recommend using paper sizes other than A5 to print documents with photos or graphics. A5
paper may curl and jam as it leaves the printer.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
316
1303
Cause
Paper is jammed when feeding paper from cassette.
What to Do
1. Remove jammed paper.
• If the paper is jammed at the paper output slot:
1300
• If the paper is jammed inside the printer:
Paper Is Jammed inside Printer
• If the paper is jammed at the feeder of the cassette:
Pull out the cassette, and then remove the paper slowly with both hands.
• If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear
cover and to remove the paper.
2. Load paper in cassette properly.
When you load A4 or Letter-sized paper in the cassette, make sure you have extended it.
Loading Paper in the Cassette
2. Perform printing or copying again.
317
1304
Cause
Paper is jammed when performing automatic duplex printing.
What to Do
1. Remove jammed paper.
• If the paper is jammed at the paper output slot:
1300
• If the paper is jammed inside the printer:
Paper Is Jammed inside Printer
• If the paper is jammed at the feeder of the cassette:
Pull out the cassette, and then remove the paper slowly with both hands.
• If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear
cover and to remove the paper.
2. Load paper in cassette properly.
When you load A4 or Letter-sized paper in the cassette, make sure you have extended it.
Loading Paper in the Cassette
2. Perform printing or copying again.
318
1313
Cause
Paper is jammed as printer pulled in printed paper.
What to Do
If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following
locations.
• Paper output slot
1300
• Inside of the printer
Paper Is Jammed inside Printer
If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open
the rear cover and to remove the paper.
319
Paper Is Jammed inside Printer
If the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammed
paper remains inside the printer, remove the paper following the instructions below.
Note
• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the
Stop button to stop the printing before you turn off the printer.
1. Turn off printer and unplug it.
2. Open scanning unit / cover.
Important
• Do not touch white belt (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
3. Check if jammed paper is under print head holder.
If the jammed paper is under the print head holder, move the print head holder to the far right or left,
whichever makes it easier to remove the paper.
When moving the print head holder, hold the top of the print head holder and slide it slowly to the far
right or left.
320
4. Hold jammed paper firmly in both hands.
If the paper is rolled up, pull out it.
5. Slowly pull out paper, so as not to tear it.
Pull out the paper at an angle of about 45 degrees.
6. Make sure all jammed paper is removed.
321
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and
remove any remaining paper.
• Any paper left under the print head holder?
• Any small bits of paper left in the printer?
• Any paper left in the left and right empty spaces (B) in the printer?
7. Close scanning unit / cover.
To close the scanning unit / cover, hold it up once, and then take it down gently.
All jobs in the print queue are canceled. Redo the printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly. If a
paper jam message appears on the touch screen or on your computer screen when you resume
printing after removing all the jammed paper, there may be some paper still inside the printer.
Check the printer again for any remaining bits of paper.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
322
Removing Jammed Paper from Rear Side
Note
• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the
Stop button to stop the printing before you turn off the printer.
1. Rotate printer so that rear side of printer faces toward you.
2. Open rear tray cover and then pull up paper support.
3. Detach rear cover.
Pull out the rear cover.
323
4. Slowly pull out paper.
Note
• Do not touch the inner parts of the printer.
If you were not able to remove the paper in this step, detach the transport unit cover and remove the
paper by following these steps.
1. Detach transport unit cover.
Lift up the transport unit cover and pull out it.
324
2. Slowly pull out paper.
Note
• Do not touch the inner parts of the printer.
3. Make sure all jammed paper is removed.
4. Attach transport unit cover.
Insert the transport unit cover slowly all the way into printer and take down the transport unit
cover.
325
5. Attach rear cover.
Insert the projections of the right side of the rear cover into the printer, and then push the left side of the
rear cover until it is closed completely.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
326
1000
Cause
Possible causes include the following.
• There is no paper in the rear tray.
• Paper is not loaded in the rear tray properly.
What to Do
Take the corresponding actions below.
• Load paper in the rear tray.
• Align the paper guides with the both edges of the paper when you load paper in the rear tray.
• Set paper information for the paper in the rear tray.
After carrying out the above measures, select OK on the touch screen.
Important
• Be sure to close the feed slot cover after loading paper in the rear tray. If the feed slot cover is open,
paper cannot be fed.
Note
• After loading paper in the rear tray, the screen for setting rear tray paper information appears. Set
paper information for the paper in the rear tray.
• To cancel printing, press the printer's Stop button.
327
1003
Cause
Possible causes include the following.
• There is no paper in the cassette.
• Paper is not loaded in the cassette properly.
What to Do
Take the corresponding actions below.
• Load paper in the cassette.
• Align the paper guides with the both edges of the paper when you load paper in the cassette.
• Set paper information for the paper in the cassette.
After carrying out the above measures, select OK on the touch screen.
Note
• Once the cassette is inserted, the screen for setting cassette paper information appears. Set paper
information for the paper in the cassette.
• The loadable paper differs depending on the paper source.
The loadable paper in the cassette is A4, Letter, A5, or B5 size plain paper.
• To cancel printing, press the printer's Stop button.
328
1200
Cause
Scanning unit/cover is open.
What to Do
Close the scanning unit / cover and wait for a while.
Do not close it while you are replacing an ink tank.
329
1401
Cause
Print head may be damaged.
What to Do
Turn off the printer and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
330
1600
Cause
Ink may have run out.
What to Do
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, tap OK on the printer with the ink tank installed.
Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be
damaged if printing is continued under the ink out condition.
331
1660
Cause
The ink tank cannot be recognized.
What to Do
Printing cannot be performed because the ink tank is not installed or is not compatible with this printer.
Check the ink tank.
If you want to cancel printing, press the printer's Stop button.
332
1688
Cause
The ink has run out.
What to Do
Replace the ink tank and close the scanning unit (cover).
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to disable the function for detecting the
remaining ink level. Press and hold the printer's Stop button for at least 5 seconds, and then release it.
With this operation, disabling the function for detecting the remaining ink level is memorized. Please be
advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation
of printing under the ink out condition.
Note
• If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on
the touch screen when the current estimated ink level is checked.
333
1689
Cause
Printer detected ink out condition.
What to Do
Replace the ink tank and close the scanning unit (cover).
An ink tank that was once empty is installed.
Printing under the ink out condition may damage the printer.
If you want to continue printing, you need to disable the function for detecting the remaining ink level. To
disable this function, press and hold the printer's Stop button for at least 5 seconds, and then release it.
With this operation, disabling the function for detecting the remaining ink level is memorized. Please be
advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing
under the ink out condition or by using refilled ink tanks.
Note
• If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on
the touch screen when the current estimated ink level is checked.
334
1700
Cause
Ink absorber is almost full.
What to Do
Select OK on the touch screen to continue printing. Contact your nearest Canon service center to request
a repair.
Note
• In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
335
1890
Cause
Tape for securing print head holder during transportation may still be attached.
What to Do
Open the scanning unit / cover and make sure the tape for securing the print head holder during
transportation has been removed.
If the tape is still there, remove it and close the scanning unit / cover.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
336
2110
Cause
Paper settings for printing or copying do not match cassette paper information set on printer.
Note
• See below for the correct correspondence between paper settings made on the printer driver or on
the touch screen.
Paper Settings on the Printer Driver and the Printer (Media Type) (Windows)
Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows)
• For copying, make the copy paper settings to match cassette paper information set on the printer.
• See below for details on cassette paper information set on the printer.
Paper Settings
If the print or copy paper settings do not match cassette paper information set on the printer, as shown
below, a message appears on the touch screen.
• Print settings specified on the printer driver:
Paper size: A5
Media type: Plain paper
• Cassette paper information set on the printer:
Paper size: A4
Media type: Plain paper
After selecting OK on the touch screen, the print or copy paper settings appear below the message.
337
What to Do
Select OK on the touch screen again to display the screen below.
Select the appropriate action.
Note
• Depending on settings, some of the options below may not appear.
Print with the loaded paper.
Select this option to print or copy onto the paper in the cassette without changing the paper settings.
For example, if the print or copy paper setting is A5, and cassette paper information is set to A4, the
A5 size setting is used to print or copy onto the paper in the cassette.
Replace the paper and print
Select this option to print after changing the paper in the cassette.
For example, if the print or copy paper setting is A5, and cassette paper information is set to A4,
change the paper in the cassette to A5 paper and proceed with printing or copying.
Once you have inserted the cassette after changing the paper, the screen for setting cassette paper
information appears. Set paper information for the paper in the cassette.
Note
• If you do not know what paper information to set, press the Back button. The previous screen
appears, showing the paper size and media type. Check the paper settings and set them as cassette
paper information.
• See below for the correct correspondence between paper settings made on the printer driver or on
the touch screen.
Paper Settings on the Printer Driver and the Printer (Media Type) (Windows)
Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows)
Cancel
Cancels printing.
Select this option when you want to change the print or copy paper settings. Change the paper
settings and retry printing.
Note
• To suppress the misprint prevention message, change the setting as described below. When you
suppress the message, the printer uses the paper settings for printing or copying onto the paper in
the cassette regardless of whether or not the paper matches these settings.
338
• To change the message view setting when printing or copying using the operation panel of the
printer:
Feed settings
• To change the message view setting when printing using the printer driver:
Changing the Printer Operation Mode (Windows)
Changing the Printer Operation Mode (Mac OS)
339
2900
Cause
Scanning print head alignment sheet failed.
What to Do
Select OK on the printer's touch screen and check the following.
• Make sure the print head alignment sheet is set in the correct position and orientation on the platen
glass.
• Make sure the platen glass and the print head alignment sheet are not dirty.
• Make sure the loaded paper is correct.
For print head alignment, load A4 or Letter-sized plain paper.
• Make sure the print head nozzle is not clogged.
Check the print head condition by printing the nozzle check pattern.
After checking the above, start over auto print head alignment from the beginning.
If the error is still not resolved, try manual print head alignment.
340
2901
Cause
Print head alignment pattern has been printed and printer is waiting to scan sheet.
What to Do
Scan the printed alignment pattern.
1. Load print head alignment sheet on platen glass.
Place the printed side down and align the mark
alignment mark
in the bottom right corner of the sheet with the
.
2. Slowly close the document cover and select OK on printer's touch screen.
The printer starts scanning the print head alignment sheet, and automatically adjusts the print head
position.
341
4103
Cause
Cannot perform printing with current print settings.
What to Do
Press the printer's Stop button to cancel printing.
Then change the print settings and retry printing.
342
5011
Cause
Printer error has occurred.
What to Do
Turn off printer and unplug it.
Plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
343
5012
Cause
Printer error has occurred.
What to Do
Turn off printer and unplug it.
Plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
344
5100
Cause
Printer error has occurred.
What to Do
Cancel printing and turn off the printer.
Check the following:
• Make sure print head holder motion is not impeded by tapes for securing the print head holder during
transportation, jammed paper, etc.
Remove any impediment.
• Make sure the ink tanks are properly installed.
Press ink tanks until they click into place.
Turn the printer back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
Important
• When clearing an impediment to print head holder motion, be careful not to touch white belt (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
345
5200
Cause
Printer error has occurred.
What to Do
Turn off printer and unplug it.
After a while, plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
346
5B00
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
Note
• In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
347
6000
Cause
Printer error has occurred.
What to Do
If the paper is jammed, remove it depending on the jammed location and cause.
List of Support Code for Error (Paper Jams)
Turn off printer and unplug it.
Plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
348
C000
Cause
Printer error has occurred.
What to Do
Cancel printing and turn off the printer.
Check the following:
• Make sure print head holder motion is not impeded by tapes for securing the print head holder during
transportation, jammed paper, etc.
Remove any impediment.
• Make sure the ink tanks are properly installed.
Press ink tanks until they click into place.
Turn the printer back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
Important
• When clearing an impediment to print head holder motion, be careful not to touch white belt (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
349
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