Electrolux | UR15IM20RS | English Complete Owner's Guide | Electrolux UR15IM20RS English Complete Owner's Guide

EN ICE MAKER
FR ICE MAKER
ES ICE MAKER
USE AND CARE GUIDE
GUIDE D’UTILISATION ET D’ENTRETIEN
GUIA DE USO Y CUIDADO
A04236401 August 2015
(41014070 August 2015)
2
Finding Information
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This Guide
Keep a record for quick
reference
Thank you for choosing Electrolux, the
new premium brand in home appliances.
This Use & Care Guide is part of our
commitment to customer satisfaction and
product quality throughout the service life
of your new ice maker.
We view your purchase as the beginning
of a relationship. To ensure our ability to
continue serving you, please use this page
to record key product information.
Whenever you call to request information
or service, you will need to know your
model number and serial number. You
can find this information on the serial plate
located on the inside wall of your unit and
on the product registration card.
IMPORTANT
PLEASE READ all instructions
completely before attempting to install
or operate the unit.
All ice makers require a connection to
both a water supply and an electrical
power source. Improper hook-up can
result in substantial property damage!
Proper installation, in accordance with
the manufacturer’s specifications and
all local codes, is the sole responsibility
of the consumer. The manufacturer
is not responsible for any installation
expenses or damages incurred due to
improper installation. If you are unsure
of your ability to safely make electric
power, water supply, and water drain
connections to the unit, consult licensed
and insured professionals to perform all
electrical and plumbing work.
Once you have your unit installed,
we suggest you keep this manual
in a safe place for future reference.
Should any problems occur, refer to the
Troubleshooting section of this manual.
This information will help you quickly
identify a problem and get it remedied. In
the event you require assistance, please
contact the dealer where you purchased
your unit.
NOTE
Registering your product with Electrolux
enhances our ability to serve you. You
can register online at
www.electroluxappliances.com or by
dropping your Product Registration
Card in the mail. Complete and mail the
Product Registration Card as soon as
possible to validate the registration date.
Please record the purchase date of your
Electrolux unit and your dealer’s name,
address and telephone number.
____________________________________
Purchase Date
____________________________________
Electrolux Model Number
____________________________________
Electrolux Serial Number
____________________________________
Dealer Name
____________________________________
Dealer Address
____________________________________
Dealer Telephone
Keep this manual and the sales receipt
together in a safe place for further
reference.
Questions?
For toll-free telephone support in the U.S.
and Canada:1-877- 4ELECTROLUX
(1-877-435-3287)
For online support and Internet product
information: www.electroluxappliances.com
Finding Information
Table of Contents
Finding Information...............................2
Please Read and Save this Guide.......... 2
Keep a Record for Quick Reference...... 2
Questions?............................................ 2
Table of Contents................................... 3
Safety.....................................................4
Important Safety Instructions................. 4
Safety Precautions..........................4
Definitions.......................................4
General Precautions........................4
Site Preparation.....................................5
Preparing the Site.................................. 5
Installation.............................................6
Select Location...................................... 6
Cabinet Clearance................................. 6
Installing the Drain.................................. 6
Drain Plumbing................................6
Installation Dimensions ......................... 7
Factory Installed Drain Pump...........7
Connecting the Water Supply................ 8
Electrical Connection............................. 9
Leveling Legs....................................... 10
Leveling the Unit.................................. 10
Door Adjustment.................................11
Adjusting the Door .............................. 11
Operation of Ice Machine....................12
Ice Making Process............................. 12
Ice Production..................................... 12
New Sounds........................................ 13
Options Menu...................................... 16
Normal and ECO Mode.................16
Clean Mode...................................16
Once You have your Cleaner.........16
Maintenance........................................18
Special Considerations........................ 18
Maintaining & Cleaning your Ice Maker...... 18
Exterior Cleaning - As Required.....18
Stainless Steel Models...................18
Interior Cleaning - As Required......18
Condenser Cleaning - Every 3 Months.19
Automatic Cleaning - Every 6 Months.. 19
Preparing the Ice Machine for Storage.20
Clean the Ice Maker......................20
Draining & Removing Water
from the Ice Making System
with a Gravity Drain.....................20
Draining Water for Factory Installed Drain Pump Application....21
To Restart the Ice Maker................22
Drain Pump Removal Instructions........ 23
Troubleshooting...................................24
Before you Call for Service................... 24
Troubleshooting Guide......................... 24
Troubleshooting the Drain Pump.......... 28
If Service is Required........................... 28
Warranty Information...........................29
Built-In Installation/Start-Up...............14
Installing a Built-In................................ 14
Initial Start-Up ..................................... 14
Using your Electronic Control............... 14
Display Icons.................................14
Display Area Text...........................14
Starting your Clear Ice Machine.....15
Turning your Ice Machine On/Off...15
Control Lock..................................15
Delay Start/Vacation Mode............15
Clean Reminder.............................15
Door Ajar Alarm.............................16
WARNING
You must follow these guidelines to ensure that your refrigerator’s safety
mechanisms are operating correctly.
3
4
Safety
Important Safety
Instructions
Safety Precautions
Do not attempt to install or operate
your unit until you have read the safety
precautions in this manual. Safety items
throughout this manual are labeled with a
Danger, Warning or Caution based on the
risk type.
Definitions
This is the safety alert symbol. It is
used to alert you to potential personal
injury hazards. Obey all safety messages
that follow this symbol to avoid possible
injury or death.
DANGER
DANGER indicates an imminently
hazardous situation which, if not
avoided, will result in death or serious
injury.
WARNING
WARNING indicates a potentially
hazardous situation which, if not
avoided, could result in death or
serious injury.
IMPORTANT
To turn off power to your ice maker, unplug
the power cord from the wall outlet.
WARNING
•
•
•
CAUTION
•
•
•
CAUTION
•
CAUTION indicates a potentially
hazardous situation which, if not
avoided, may result in minor or
moderate injury.
•
IMPORTANT
Indicates installation, operation, or
maintenance information which is
important but not hazard-related.
General Precautions
Use care when moving the
unit. Some edges are sharp
and may cause personal injury.
Wear gloves when moving or
repositioning the unit.
Never install the unit behind closed
doors. Be sure front grille is free of
obstruction. Obstructing free air flow
can cause the unit to malfunction,
and may void the warranty.
Allow unit temperature to stabilize
for 24 hours before use.
Never use an ice pick or other
sharp instrument to help speed
up defrosting. These instruments
can puncture the inner lining or
damage cooling unit
Failure to clean the condenser
every three months can cause the
unit to malfunction. This could
void the warranty.
CAUTION
•
WARNING
RISK OF CHILD ENTRAPMENT.
Before you throw away your old
appliance, take off the doors and
leave shelves in place so that
children may not easily climb inside.
Never attempt to repair or perform
maintenance on the unit until the
electricity has been disconnected.
Altering, cutting of power cord,
removal of power cord, removal
of power plug, or direct wiring
can cause serious injury, fire and/
or loss of property and/or life and
will void the warranty.
Do not lift unit by door handle.
•
Using a heater to speed up
defrosting can cause personal
injury and damage to the inner
lining. DO NOT use any type of
heater to defrost.
Use only genuine Electrolux
replacement parts. Imitation parts
can damage the unit and may
void the warranty.
Site Preparation
Preparing the Site
IMPORTANT
It is extremely important that the unit is
level. If it is not level, the ice mold will not
fill evenly. This can cause a reduction in ice
rate, uneven sized cubes or water spilling
into the storage area which will cause
the ice in the bin to melt pre-maturely.
Remember that floors near drains have a
tendency to slope towards the drain.
1
2
3
Position the unit on a flat, level
surface, capable of supporting the
entire weight of the unit. Remember
that the unit will be significantly
heavier once it is fully loaded.
The surrounding air temperature must
be at least 50°F (10°C) but must not
exceed 110°F (43°C).
The unit must not be located near
heat-generating equipment or in
direct sunlight.
5
Connect the unit to a grounded and
polarized 115 VAC, 60 Hz, 15 A
circuit (normal household current).
6 Avoid connecting the unit to a Ground
Fault Interrupter (GFI). GFIs are prone
to nuisance tripping which will cause
the unit to shut down. GFIs are
generally not used on circuits which
power equipment that must run
unattended for long periods of time.
7 The unit must be installed according
to your local codes and ordinances.
NOTE
The door of this unit is not reversible
but a separate model is available with a
door that swings open in the opposite
direction. Electrolux stainless steel
models require a minimum 2-3/4 inch
handle clearance when installed against
a wall or cabinet that extends beyond
the front edge of the unit (Figure 1).
DANGER
ELECTROCUTION HAZARD!
Electrical Grounding Required. This
appliance is equipped with a three
prong (grounding) polarized plug
for your protection against possible
shock hazards.
• NEVER remove the round
grounding prong from the plug.
• NEVER use a two-prong
grounding adapter.
• NEVER use an extension cord to
connect power to the unit.
Where a two-prong wall receptacle is
encountered or a longer power cord is
required, contact a qualified electrician
to have it replaced in accordance with
applicable electrical codes.
IMPORTANT
This unit is designed for indoor use only.
4 The unit must be located to allow
clearance for water, drain and electrical
connections in the rear of the ice maker.
Cabinet
or Wall
Door
Swing
2 - 3/4"
Clearance
Needed
Figure 1
8
9
Position the unit to allow free air flow
through the front grille (Figure 2).
Wipe out inside of unit with a damp
cloth.
Intake
Exhaust
Figure 2
5
6
Installation
Select Location
Installing the Drain
The proper location will ensure peak
performance of your appliance. We
recommend a location where the ice
machine will be out of direct sunlight
and away from heat sources. To ensure
your product performs to specifications,
the recommended installation location
temperature range is from 55 to 90°F (13
to 32°C) for built in ice machines and 55
to 100°F (13 to 38°C) for freestanding ice
machines. Ice machines will not perform
correctly in ambient temperatures less
than 55°F (13°C). This unit is not intended
to be installed outdoors.
Cabinet Clearance
Ventilation is required from the bottom
front of the appliance. Keep this area open
and clear of any obstructions. Adjacent
cabinets and counter top can be installed
around the appliance as long as the front
grille remains unobstructed.
CAUTION
Do not obstruct the front grille. The
openings within the front grille allow
air to flow through the condenser
heat exchanger. Restrictions to this
air flow will result in increased energy
usage and loss of cooling capacity.
For this reason it is important this
area not be obstructed and the grille
openings kept clean. Electrolux does
not recommend the use of a custom
made grille as air flow may be
restricted (Figure 1).
Front Grille,
keep this area
open
CAUTION
PLEASE READ all instructions
completely before attempting to
install or operate the unit. Plumbing
installation must observe all state and
local codes. All ice makers require
a connection to the water supply
and improper hook-up can result
in substantial property damage! All
water and drain connections MUST
BE made by a licensed/qualified
plumbing contractor. Failure to follow
recommendations and instructions
may result in damage and/or harm.
Drain Plumbing
Your ice machine requires drain plumbing.
Follow these guidelines when installing
drain lines to prevent water from flowing
back into the ice maker storage bin and/
or potentially flowing onto the floor causing
water damage.
CAUTION
Observe and follow all local building
codes when installing this ice
machine and drain lines.
11
⁄16"
(17mm)
Drain access in
bottom of unit
CL
Water
supply
inlet
11⁄4"
(3.2 cm)
CL
43⁄32"
(10.4 cm)
(if using gravity
drain)
211⁄2"
(54.6 cm)
147⁄8"
(37.8 cm)
417⁄32"
(11.5 cm)
Figure 2
Front Leveling
Legs
Figure 1
Rear
Leveling
Legs
CAUTION
Failure to use an adequate drainage
system, will result in surrounding
water damage and/or poor ice
production.
Installation
Installation Dimensions
24"
(61cm)
14 7/8" )
(37.8cm
Figure 3
33 5/8"
(85.4cm)
Adjustable
to 34 3/4"
(88.3cm)
Water
5"
Drain (12.7cm)
Water
Valve
Water
Outlet
21 3/4"
(55.2cm)
Factory Installed Drain Pump
This pump is designed to remove drain water from ice machines installed in areas without
direct drainage access. The sealed reservoir pump collects the melted ice water and pumps
it to a maximum lift of eight feet (2.44 meters) through 3⁄8” I.D. vinyl tubing to a drain.
The discharge tubing is coiled up and attached to the back of the ice machine. The 3⁄8
inch I.D. tubing needs to be plumbed and connected to a sanitary sewer (Figure 4).
CAUTION
This drain pump is designed to be
installed in Electrolux ice machines
only and has been evaluated for use
with water only. Drain line vertical rise
is not to exceed 8 feet and total drain
line length is not to exceed 20 feet;
otherwise, the ice machine may not
operate correctly.
WARNING
Electrical Shock Hazard
Risk of electrical shock or personal injury
could occur due to moving components,
if the machine compartment access
cover is removed before unplugging the
ice machine power cord.
Drain line coiled and
secured to the back of the
cabinet. Uncoil, route to
an appropriate drain and
cut to length.
Drain pump
vent tube. Keep
this open to assure
air flows freely as
water enters the
pump reservoir.
Figure 4
7
8
Installation
Connecting the Water
Supply
CAUTION
Observe and follow all local plumbing
codes when installing this appliance.
After completing the installation, turn
on the water and recheck the drain
and water connections for leaks.
This ice machine must be connected to a
potable cold water supply line delivering
water pressure between a minimum of 20
psi and a maximum of 120 psi.
Use 1⁄4" copper tubing for your water
supply which is available at any local
hardware or plumbing supply store.
Route the 1⁄4" copper tubing to suit your
installation being sure not to kink the
tubing. Purchase enough copper tubing
length to allow a coil to be formed behind
the unit for a "service loop" which will allow
the appliance to be pulled out from the
installation for servicing or cleaning (Figure
5). Connect the copper tubing to the "top
side" of a cold water pipe to prevent the
ice-maker from plugging with sediment.
A shutoff valve is recommended on the
water supply line to ease servicing the
appliance. NOTE: A SELF-PIERCING
TYPE VALVE IS NOT RECOMMENDED as
they are prone to clogging with sediment
which will create pressure drop reducing
the water supply to the unit.
Connect the copper tubing water supply to
the water valve inlet with the compression
nut fitting provided. Secure the water
supply line to the back of the cabinet with
the screw and strain relief clamp provided
in the corner of the back panel (Figure 5).
Make certain all connections are watertight
after installation. Form the tubing so that it
will not vibrate against the cabinet body or
kink when your appliance is moved in and
out of position.
This ice machine is designed to make
clear ice from the majority of water
sources on a daily basis. If your results are
unsatisfactory, your water may need to be
filtered or treated. A water specialist can
recommend proper water treatment.
Water Supply
Line
Clamp and
Screw
Water supply
service loop
(to shut
off valve)
Water
supply
line
Compression
fitting
Water valve
inlet
Figure 5 Back view of ice machine
NOTE
•
•
•
The water line fitting is to be used
with copper tubing only. Do not
use with plastic tubing since it
may crack or rupture with age.
Do not use any thread sealers on
this water line fitting.
Reverse osmosis, (RO), water,
softened water, and de-ionized
water are not recommended as
they will adversely affect the
quality of the ice.
Once all connections have been made,
plug in the power cord and gently push
the unit into position. Allow at least
1-1/2 inches clearance behind the unit
for electrical, water supply and drain
connections.
Installation
Electrical Connection
A grounded 115 volt, 15 amp dedicated
circuit is required.
This product is factory equipped with
a power supply cord that has a threepronged, grounded plug. It must be
plugged into a mating grounding type
receptacle in accordance with the National
Electrical Code and applicable local
codes and ordinances (Figure 6). If the
circuit does not have a grounding type
receptacle, it is the responsibility and
obligation of the customer to provide
the proper power supply. The third
ground prong should not, under any
circumstances, be cut or removed.
WARNING
Electrical Shock Hazard
• Do not use an extension cord
with this appliance. They can
be hazardous and can degrade
product performance.
• This appliance should not, under
any circumstances, be installed to
an ungrounded electrical supply.
• Do not remove the grounding
prong from the power cord
(Figure 7).
• Do not use an adapter (Figure 8).
• Do not splash or spray water from a
hose on the appliance. Doing so may
cause an electrical shock, which may
result in severe injury or death.
Do not remove
ground prong
Figure 7
Figure 6
NOTE
Ground Fault Circuit Interrupters (GFCI)
are prone to nuisance tripping which
will cause the appliance to shut down.
GFCI’s are generally not used on circuits
with power equipment that must run
unattended for long periods of time,
unless required to meet local building
codes and ordinances.
Figure 8
WARNING
Electrical Shock Hazard
Reasonable care and safe methods
should be practiced. Do NOT work with
energized electrical equipment in a wet
area. Read and follow the installation
instructions listed in this manual.
9
10 Installation
Leveling Legs
Leveling the unit
Adjustable legs at the front and rear corners
of the appliance should be set so the unit is
firmly positioned on the floor and level from
side-to-side and front-to-back. The overall
height of your appliance may be adjusted
to higher (by turning the leveling leg out,
counter clockwise) and lower (by turning
the leveling leg in, clockwise) dimensions as
shown in Table "A".
1
Table A
Models
Minimum
Height
Maximum
Height
UR15IM20RS
UL15IM20RS
33 5⁄8"
(85.4 cm)
34 3⁄4"
(88.3 cm)
To adjust the leveling legs, place the
appliance on a solid surface and protect
the floor beneath the legs to avoid
scratching the floor. With the assistance of
another person, lean the appliance back
to access the front leveling legs. Raise or
lower the legs to the required dimension
by turning the legs. Repeat this process
for the rear by tilting the appliance forward
using caution. On a level surface check
the appliance for levelness and adjust
accordingly.
Figure 9
Use a level to check the levelness of
the ice maker from front to back and
from side to side (Figure 10).
Check
Level
Figure 10
2
If the ice maker is not level, adjust
the feet on the corners of the unit as
necessary (Figure 11).
Front grille
Front grille screw
Turn Foot
to Adjust
Figure 11
3
Check the levelness after each
adjustment and repeat the previous
steps until the unit is level.
Door Adjustment 11
Adjusting the Door
Your door is aligned at the factory before
shipment. Occasional re-adjustment may
be necessary, especially if an overlay panel
is installed. The following procedure will
correct for up to 1/4” alignment.
The door should never be flush with the
top of the cabinet. Even when level, the
top edge of the door will be 1/8” below the
top of the cabinet (Figure 1).
1/8"
4
5
If door edge opposite the hinges
needs to move up, move plate
toward outside of door. If door edge
needs to move down, move plate
toward inside of door. Repeat until
top edge of door is parallel with
top of cabinet and tighten screws
securely.
After adjustment is complete, remove
the door closers from the bottom
hinge, clean thoroughly and apply
petroleum jelly to the mating surfaces
of the closers (Figure 3). Be sure that
bosses on closers align with holes in
hinge and hinge plate. Mount door
and install top hinge pivot pin.
Figure 1
To adjust :
1 Compare the top edge of the door
(opposite the hinges) to the top edge
of the cabinet and note the type of
adjustment (up or down) needed.
2 Remove the top hinge pivot pin with
a 1/8" Allen wrench (Figure 2) and lift
door off bottom hinge pin. Be careful
not to lose door closers (Figure 3).
3 With door upside-down, loosen but do
not remove the two hinge plate screws.
1/8" Allen
Wrench
Figure 2
Door
Closer
Inserts
Boss
Figure 3
12 Operation of Ice Machine
Ice Making Process
Your ice machine is unique in how it forms
ice with fractional freezing to form a slab
of ice that is clear and has less mineral
content than the water it is produced from.
This is accomplished by running water over
the cold evaporator plate (Figure 1) which
gradually freezes the water to produce the
ice slab. Pure water freezes first, leaving the
dissolved minerals in the residual reservoir
water to provide clear ice.
The ice machine will keep producing ice
until the ice machine's bin is full and will
restart automatically when ice needs to
be replenished in the bin. The ice bin is
not refrigerated, and some melting will
occur. Allow your ice machine to run for
24-48 hours to accumulate ice in the ice
machine's bin.
The bin level sensor is located in the ice
bin, it senses when the ice supply is low
or full and starts or stops the ice making
process accordingly.
NOTE
If the water supply is turned off to the
ice machine be sure to set the electronic
control to the "OFF" position.
Figure 1
When the ice slab reaches the correct
thickness, the ice sheet is released and
slides onto the grid cutter (Figure 2). Here,
the ice slab is cut into squares by the
grid cutter's heated wires (Figure 3). The
water containing the dissolved minerals
is drained after each freezing cycle. Fresh
water enters the machine for the next ice
making cycle.
Ice Production
In normal mode the ice machine will
produce about 35 pounds (15.9 kg) of clear
ice in a 24 hour period when installed in
a 70°F ambient temperature with a 70°F
water supply. In "ECO" mode (Controls
section) the energy consumption and
the amount of ice produced in a 24 hour
period will be reduced by approximately 23
percent.
NOTE
Figure 2
Figure 3
"Initial" ice production and ice
accumulated in the storage bin will vary
significantly. This is normal. During the
first 24 hours of operation the unit will
produce about 30 lbs. of ice at the above
temperature conditions, but when starting
with an empty ice storage bin, the storage
bin may only accumulate about 18 lbs.
of ice. By design, the ice storage bin is
maintained at a temperature slightly above
freezing to allow the stored ice to slowly
melt, to preserve the clarity and assure
a constant supply of fresh ice. As ice is
accumulated in the bin, the ice production
rate will overcome the ice melt and the
storage bin will fill to capacity.
Operation of Ice Machine 13
New Sounds
The ice machine will make sounds that are different than your household refrigerator.
Because these sounds are new to you they may be of concern but are most likely
normal. The ice production process will make noises that are not typical in a refrigeration
product, ice falling onto hard surfaces, water cascading across the evaporator plate, and
valves opening and closing. Following are some of the sounds that you may hear:
• A rattling noise which could be water flowing through the water line.
• A splashing sound when water is flowing over the evaporator plate and into the
water reservoir.
• A "thud" when the ice slab is released from the evaporator plate and slides onto the
grid cutter.
• A gurgling sound which is refrigerant flowing in the ice machine.
• An air noise from the condenser fan.
Water
distributor
Ice machine
electronic
control in
top of door
Front
panel
Grid
Cutter
Evaporator
Circulation
Pump
Water
Reservoir
Ice
Deflector
Bin
level sensor
Figure 4
Reservoir
Drain Plug
14 Built-In Installation/Start-Up
Installing a Built-In
Your Electrolux product has been
designed for either free-standing or built-in
installation. When built-in, your ice maker
does not require additional air space for
top, sides or rear. However, the front grille
must NOT be obstructed.
NOTE
To ease unit installation and removal,
the unit must be located to allow
clearance for water, drain and electrical
connections in the rear of the ice maker.
Built-In Cabinet Dimensions
Min. Cut-Out Dimensions
Model
Width
UR15IM20RS
14-15/16”
UL15IM20RS
Height
Depth
34”
24”
CAUTION
DO NOT install unit behind closed doors.
Initial Start-Up
Once installation and leveling is complete,
the unit is ready for initial start-up
and operation. All units are shipped
with controls that are preset. No initial
adjustments are required.
IMPORTANT
It is possible that dirt or scale will
dislodge in the water line. Always throw
away all ice cubes made during the first
two to three hours of operation.
Plug into a 115 volt polarized and
grounded electrical outlet.
Open the water supply valve at the main
water source.
USING YOUR ELECTRONIC CONTROL
on-off
menu
Display icons:
"on-off" icon: used for turning the
appliance on and off and confirming
selections.
"menu" icon: used to access optional
functions in the user interface.
"timer" icon: used to enter the Delay
start/vacation mode.
"lock" icon: used to lock out
functions in the user interface.
timer
lock
Display area text:
ICE
Signifies the appliance is on and
producing ice.
ECO
Signifies the appliance is in
economical ice production mode.
OFF
Signifies the appliance is off
DOOR
Signifies a door ajar alarm
condition.
CLEAN Cleaning is recommended or the
appliance is in the clean mode.
NOTE
The control display is covered with a clear plastic film. This film may be removed by
carefully lifting at a corner.
Built-In Installation/Start-Up 15
Starting your clear ice machine:
Delay start/Vacation mode:
Plug the ice machine into a 115
ICE
volt wall outlet, Your appliance is
shipped from the factory in the "ICE" mode
and will automatically begin making ice as
soon as power is supplied to the unit. If
the appliance does not start, confirm the
wall outlet has power, and the control is
in the "ICE" mode (Options section). Do
not start the ice machine in "ECO" mode.
"ECO" mode should only be used after
there is a full bin of ice.
Your ice machine is equipped with a delay
start function. This feature can be used to
temporarily shut the appliance off for 1, 4,
6, or 8 hours or days. Upon completion of
the selected delay period, the appliance will
resume operation. This is ideal for temporarily
stopping ice machine noises or to save water
and electricity if you are away from home but
want fresh ice upon your return.
CAUTION
Turning the ice machine “OFF” will only
terminate the ice production, it does
not remove power from the appliance.
Always unplug the power cord from the
wall outlet before servicing the unit.
Turning your ice machine On and Off:
ICE
If your appliance is on, "ICE" will be
displayed. To turn the appliance off,
push and hold the "ON/OFF" icon for 3
seconds. The display will show "OFF".
The drain pump and the interior light
OFF
will still be functioning during the
OFF mode. To turn the appliance
back on, press and hold the "ON/OFF"
icon for 3 seconds, the display will
ICE
show "ICE".
NOTE
If in delay mode, the delay function must first
be cancelled to enable the ON/OFF function.
Control Lock:
The user interface can be locked to avoid
unintentional changes from things like
cleaning. To lock the appliance, push and
hold the "LOCK" icon for 5 seconds. The
"LOCK" icon will flash 3 times, then change to
steady back-lit. To unlock the user interface,
press and hold the "LOCK" icon for 5
seconds, and the back-light will turn off.
NOTE
The “LOCK” icon is the only active key in this
mode. If other icons are pressed while in the
lock mode the “LOCK” icon will flash 3 times,
and an audible tone will sound, to remind the
user the appliance is in the lock mode.
hours
days
1
4
6
8
Hours or days timer is set for
Hours or days will be lit
When lit, this signifies the delay start/vacation mode
is operational
To enter the delay start mode, press the
“CLOCK” icon while the appliance is in
“ICE” mode. This will delay the next harvest
by the time displayed. Each additional hours
days
press of the “CLOCK” icon will add
time, from 1, 4, 6, or 8 hours, to 1, 4, 6, or
8 days. The next press after 8 1 4 6 8
days will leave delay set mode.
After the desired time has been determined,
press the “ON/OFF” icon for 2 seconds
to accept, your unit will shut off and a
clock icon and your selected time will be
displayed. When the selected time has
elapsed, normal ice production will resume.
To cancel the delayed start, press and
hold the "ON/OFF" icon until the appliance
enters OFF, then press and
OFF
hold the "ON/OFF" icon again
until the appliance enters "ICE"
ICE
mode. You can also cancel
by pressing and holding the "CLOCK" icon
until it reverts back to "ICE" mode.
Clean reminder:
A "CLEAN" reminder will occur
CLEAN
every 6 months to remind you that
it may be time to clean your appliance.
Over time mineral build up on the cold
evaporator plate can occur which can
adversely affect the quality of your ice.
This build-up is dependent on your
water source. Normal ice production will
continue while the "CLEAN" reminder is
displayed. You may clear the "CLEAN"
reminder at any time by momentarily
pressing the "ON/OFF" icon. When
reset, the "CLEAN" reminder will reset
and not occur for another 6 months. If you
choose to clean the appliance at this time,
see the Options Menu section.
16 Built-In Installation/Start-Up
Door ajar alarm:
Once you have your cleaner:
If the door is open, or not closed DOOR
properly for 5 minutes the "DOOR"
indicator will illuminate and flash and
an audible tone will sound. This alarm
condition can be reset by closing the
door or momentarily pressing the "ON/
OFF" icon, (i.e.-if you are cleaning the
storage compartment, etc.). The alarm will
recur in 5 minutes if the alarm condition
persists.
If the door is intentionally left open for long
periods, the alarm can be disabled by
turning the unit off.
Turn the ice machine off by pressing
and holding the "ON/OFF" icon for
3 seconds. "OFF" will be displayed OFF
on the control.
Remove the grid cutter cover (Figure 1)
by pulling the cover off of the three rubber
isolation mounts.
Remove all ice from the ice bin (Figure 1).
Remove the
grid cutter
cover
Options menu
Remove all
of the ice
from the
ice bin
Normal and ECO mode:
Your ice machine comes with an optional
"ECO" mode. While in this mode ice
production will slow and the appliance
will use less water and electricity. "ECO"
mode should only be used after there is a
full bin of ice. To enter "ECO" mode do the
following:
ECO
• Press the "MENU" icon twice
and the green "ECO" will flash.
• Press and hold the "ON/OFF"
icon until the green "ECO" stops
flashing and remains illuminated.
• To return to the standard
operating rate press the "MENU"
icon twice, the ECO will turn off
and the "ICE" will be flashing. Press
and hold the "ON/OFF" icon until
the "ICE" stops flashing and
ICE
remains illuminated.
Clean mode:
To clean your ice machine you will need
to purchase a "nickel safe" ice maker
cleaner. Cleaner is available at most
appliance retailers or through the cleaners
website. Several recommended cleaners
are listed below:
• Kirby's Certified ice machine cleaner.
100% nickel safe.
• Nu-Calgon nickel safe ice machine
cleaner.
• Franklin Machine Products Nickel
safe ice machine cleaner.
Figure 1
Allow all of the ice to fall from the
evaporator plate and remove any ice from
the grid cutter. If there is ice embedded in
the grid cutter wires, wait for it to melt and
fall out. Do not try to remove ice that is
embedded in the grid cutter wires as that
may break the wires (Figures 2 and 3).
Figure 2
Remove all ice from
the evaporator plate
and grid cutter area
that is not embedded
in wires
Figure 3
CAUTION
Forcing ice through the grid cutter
will break the grid cutter wires.
Built-In Installation/Start-Up 17
Drain the water from the water reservoir,
by removing the black plug from the
bottom of the fresh water reservoir (Figure
4). After the water is drained replace the
plug in the bottom of the reservoir and
firmly press into place (Figure 4b).
The plastic splash shield can be removed
by lifting off hanger brackets to improve
access (Figure 6).
Splash shield hanger brackets
Figure 4
Remove the
black reservoir
drain plug from
the bottom of
the reservoir.
Figure 4b
Refer to your cleaning solution instructions
to determine the proper amount of
cleaning solution to add based on 3 quarts
(2.8 liters) of water. Pour the cleaning
solution between the evaporator plate and
the grid cutter so it flows down into the
fresh water reservoir (Figure 5).
Pour cleaning solution into
the water reservoir at front
Evaporator edge of evaporator plate
Plate
behind the grid cutter.
Grid Cutter
Figure 5
Figure 6
Turn the ice machine back on by
pressing and holding the "ON/OFF"
icon for 3 seconds. The display will
indicate "ICE" mode. Press and
ICE
hold the "MENU" icon until a
flashing "CLEAN" is displayed. Press
the "ON/OFF" icon until "CLEAN" CLEAN
stops flashing. Your ice machine
will now enter the clean cycle.
The clean and rinse cycle will take about
49 minutes.
After the clean cycle is complete the ice
machine will return to the "OFF"
OFF
position.
After the cleaning cycle is completed,
verify that all build-up has been removed. If
not repeat the clean cycle procedure.
Optional: After the cleaning cycle has
been completed , you may wash the
interior with a mild detergent / dish soap
or a solution of two tablespoons of baking
soda and one quart of water. Rinse with
clean water.
Replace the splash shield (if removed and
grid cutter cover.
Your ice machine is now ready to restart.
Press and hold the "ON/OFF"
ICE
icon for 3 seconds until "ICE is
displayed.
NOTE
After cleaning discard all of the ice produced
within the first 3 hours of operation.
18 Maintenance
Special Considerations
•
•
•
•
For best performance, keep the unit
out of direct sunlight.
Turn the unit OFF and dispose of any
ice cubes if the unit will not be used
for 5 days or more. Prop door open
to allow for air circulation and prevent
mold and mildew.
If the ambient temperature is expected
to drop below 45°F (7°C), drain all
water from the unit to prevent freezing
damage not covered by the warranty.
High ambient temperatures, 100°F
(38°C) or higher, will reduce the unit’s
ability to reach low temperatures and
may also reduce the ice production rate.
Maintaining and Cleaning
Your Ice Maker
Periodic cleaning and proper maintenance
will ensure efficiency, top performance,
and long life. The maintenance intervals
listed are based on normal conditions. You
may want to shorten the intervals if you
have pets or other special considerations.
Exterior Cleaning - As Required
The door, grille and cabinet may be
cleaned with a mild detergent and warm
water solution. Do not use solvent based
or abrasive cleaners.
Use a soft sponge and rinse with clean
water. Wipe with a soft, clean towel to
prevent water spotting.
•
•
•
CAUTION
Stainless steel models exposed
to chlorine and moisture, such as
areas with spas or swimming pools,
may have some discoloration of
the stainless steel. Follow exterior
cleaning instructions.
Interior Cleaning - As Required
1
2
3
4
Stainless Steel Models
•
•
•
•
Stainless steel may discolor when
exposed to chlorine, pool chemicals, salt
water or cleaners with bleach.
Keep your stainless unit looking new
by cleaning with a high quality, all-inone stainless steel cleaner/polish on a
monthly basis. Frequent cleaning will
remove surface contamination that
could lead to staining and rust. Some
installations will require cleaning on a
weekly basis.
DO NOT CLEAN WITH STEEL WOOL
PADS.
DO NOT USE CLEANERS THAT ARE
NOT SPECIFICALLY INTENDED FOR
STAINLESS STEEL (this includes
glass, tile and counter cleansers).
If any surface discolors or rusting
appears, clean it quickly with Bon-Ami
or Barkeepers Friend Cleanser and
a non-abrasive cloth. Always clean
in the direction of the grain. Always
finish this process with a high quality,
all-in-one stainless steel cleaner/polish
to prevent further problems.
USE OF ABRASIVE PADS SUCH AS
SCOTCHBRITE WILL CAUSE THE
GRAINING IN THE STAINLESS TO
BECOME BLURRED.
Rust that is allowed to linger can
penetrate
5
Disconnect power to the ice maker.
Open the door and remove any ice
from the storage bin.
Wipe down the interior and storage
bin with a solution of non-abrasive
mild soap or detergent and warm
water. Rinse with clean water.
Sanitize the bin with a solution of 1
tablespoon of bleach in 1 gallon of
warm water. Rinse thoroughly with
clean water.
Check that all drain connections are
in place.
CAUTION
•
•
DO NOT use solvent cleaning
agents or abrasives on the
interior. These cleansers may
transmit taste to the ice cubes, or
damage or discolor the interior.
DO NOT use any cleaner on the
evaporator plate other than Ice
Machine Cleaner. Other cleaners may
affect ice quality, or cause damage
to the unit that is not covered under
warranty.
6
Reconnect power to the unit.
Maintenance 19
Condenser Cleaning —
Every 3 Months
To maintain operational efficiency, clean the
condenser every three months (depending
on environmental conditions, more or less
frequent cleaning may be necessary).
WARNING
Disconnect electric power to the ice
maker before cleaning the condenser.
To remove and replace the grille for access
to the condenser, follow this procedure
(Figure 1):
1 Loosen the two Phillips head screws,
one at each end of the grill. It is not
necessary to remove them.
2 With the door open, raise up on the
end of the grille opposite the hinges
and pull toward you to remove the
screw from the keyhole slot in the grille.
3 Pull the grille to the side to remove
the grille.
Figure 1
Keyhole slot
in grille
Access to the phillips head
screws is through the top
end slots in the front of
the grille
4
Clean the condenser coil using a
brush with a "combing" action or a
vacuum cleaner. Do not touch the
condenser coil.
5 Clean the grille, then position the grille
over the screws in the cabinet.
6 Tighten the grille screws.
Automatic Cleaning —
Every 6 Months
To maintain operational efficiency, clean the
unit every six months (depending on water
conditions more or less frequent cleaning
may be necessary). If the ice maker requires
more frequent cleaning, consult a qualified
plumber to test the water quality and
recommend appropriate treatment.
WARNING
Wear rubber gloves and safety
goggles and/or face shield when
handling Ice Machine Cleaner.
CAUTION
It is a violation of Federal law to use
this solution in a manner inconsistent
with its labeling.
Read and understand all labels
printed on the package before use.
Ice machine cleaner is used to remove
lime scale and other mineral deposits.
Refer to the following steps for mineral
deposit removal.
Rear of grille
CAUTION
Screw slot in grille
WARNING
DO NOT touch the condenser. The
ends of the wires are sharp and can
also be easily damaged.
CAUTION
DO NOT use any type of cleaner on
the condenser unit.
Never use anything to force ice from
the evaporator. Damage may result.
IMPORTANT
•
•
Discard all ice produced during
the first 3 hours of operation after
cleaning.
If power gets interrupted during the
self-clean cycle, it will be necessary
to repeat the complete cleaning
cycle after power is restored.
20 Maintenance
PREPARING THE ICE
MACHINE FOR STORAGE
If the ice machine is moved, not used
for an extended period of time, or will
be in an area that will be near freezing
temperatures, it is necessary to remove
any remaining water in the ice-making
system.
Draining and Removing Water
from the Ice-Making System with
a Gravity Drain.
1.
2.
Turn off the water supply to the ice
machine.
Disconnect the water supply fitting at
the inlet of the water valve (Figure 2).
CAUTION
This ice machine must have all water
drained and removed to prevent ice
machine damage as well as possible
water damage to the surrounding
area in freezing conditions. These
damages are not covered under
warranty.
CAUTION
Do not use any type of anti-freeze or
other solution as a substitution for
properly draining the ice machine.
Water
Supply
Line
Back view of
ice machine
Clean the Ice Machine
Cleaning the ice machine will help prevent
mold and mildew growth as well as
sanitize the ice machine for storage or
when it is put back into service.
WARNING
Electrical Shock Hazard. Risk
of electrical shock or personal
injury could occur due to
moving components, if machine
compartment access cover is
removed before unplugging the ice
machine.
Water Supply Fitting
Water Valve Inlet
Figure 2
3.
4.
5.
Change the electronic control to the
“CLEAN” position for approximately
one minute. This will energize and
open the water valve and remove
most of the water from the water
valve and the water valve’s outlet
water line to the reservoir.
Change the electronic control to the
“OFF” position. This will energize
and open the drain valve to drain the
reservoir and the ice machine drain
system.
Unplug the ice machine from the
electrical outlet.
Maintenance 21
6.
Remove the access cover from the
rear of the ice machine (Figure 3).
Access cover
8.
Reconnect the water valve outlet
water line (Figure 4).
9. Reinstall the ice machine’s access
cover.
10. Clean and dry the ice machine’s
storage bin.
11. Prop the door open for air circulation
to prevent mold and mildew.
12. Leave the water supply line
disconnected or reconnect the
supply line and leave it shut off. Do
NOT turn the water on and allow
water to enter back into the water
valve.
Draining Water for Factory
Installed Drain Pump Applications
Screw
Figure 3
7.
Disconnect the water valve’s outlet
water line to the reservoir and drain
the remaining water left in the water
line trap area (Figure 4).
Follow steps 1 through 12 for the gravity
drain then do the following:
13. Install the winterization plug in the
water drain hole inside the ice bin
(Figure 5).
Winterization
plug
To disconnect
the water outlet
line: Push up on
the white collar
and pull the
plastic water line
from the bottom
of the water valve.
To reconnect the
water outlet line:
Simply insert the
plastic tubing into
the white collar
and push until it
stops (about 1/2",
12 mm, of water
line will enter
the valve).
Figure 4
Figure 5
White Collar
Plastic Outlet
Water Line
22 Maintenance
14. Remove the top clamp from the vent
tube, for easier access for the air
hose.
15. Apply air pressure (approximately 10
psi) to the end of the vent tube which
will purge the remainder of the water
from the drain pump and the drain
line (Figure 6).
16. Reinstall the vent tube and clamp
to the back of the ice machine and
remove the winterization plug from
the ice bin and save it for future use.
Vent
tube
Remove
clamp
screw
Drain
line
Figure 6
To Restart the Ice Machine
1.
2.
3.
4.
5.
Reconnect or turn on the water
supply line.
Reconnect drain tubing if removed.
Plug in the power cord to a wall
outlet and turn the ice machine on.
Check the water inlet, drain lines, and
fittings for any water leaks.
Check drain pump (if equipped)
operation by pouring approximately
two quarts of water into the ice
storage bin. The drain pump should
activate and discharge water (refer to
Drain Pump section). Check for water
leaks at all hose connections.
Maintenance 23
DRAIN PUMP REMOVAL
INSTRUCTIONS
(FOR SERVICE ONLY)
1.
2.
3.
4.
Unplug the ice machine from the
electrical supply and remove the rear
access cover from the ice machine.
Unscrew the leveling leg in the back
corner until the end of the threaded
portion is flush with the threaded nut
insert in the base (Figure 8).
Unscrew the 3 hose clamps and
remove the 3 hoses from the front of
the drain pump and remove retaining
brackets (Figure 8).
Rotate the drain pump and remove
from the ice machine (Figure 7). It
may be necessary to disconnect the
ground wire connection in the back
flange of the cabinet (Figure 8).
5. Disconnect the ice machine power cord
from the drain pump (Figure 9).
Ice Machine
Power Cord
Figure 9
6.
7.
Additional issues to be inspected
by the installer upon service
replacement:
Drain valve
1.
2.
3.
Rotate drain pump and remove from
back of ice machine.
Figure 7
Remove these 3
hose clamps, then
remove the 3 tubes
from the drain pump
Unscrew the leveling
leg so the end of the
threads is flush with
the top of the nut inset.
Figure 8
Drain the water in the drain pump’s
reservoir by turning the pump upside
down and allowing water to drain
through the pump’s inlet and vent
tube fittings.
Installation of drain pump is reverse
of this procedure.
Drain pump
ground wire
connection
The drain pump must be level.
No pinched water lines.
No interference with electrical cords
or wiring.
4. The drain pump should not set on
any obstacles, wiring, etc.
5. Secure all hose clamps leading to
and from the drain pump.
6. Ensure that the vent tube height is
adequate - 18 inch minimum.
7. Ensure that drain height is adequate maximum of 8 foot.
8. Ensure that drain length is adequate maximum of 20 foot.
9. Checked for water leaks after
installation of the drain pump.
10. Check for vibrations caused by
improper installation.
11. Ensure that there is no interference
with back access cover.
12. Ensure that the hole grommets are
in place at each location so that any
vent or drain tubes do not rub on any
sharp surfaces.
24 Troubleshooting
Before You call For Service
If the unit appears to be malfunctioning, read through Normal Operation first. If the
problem persists, check the Troubleshooting Guide. Locate the problem in the guide
and refer to the cause and its remedy before calling for service. The problem could be
something very simple which can be solved without a service call.
DANGER
ELECTROCUTION HAZARD
NEVER attempt to repair or perform maintenance on the unit until the main
electrical power has been disconnected.
Troubleshooting Guide
Problem
Unit does not
operate.
•
•
Cycle selector switch
set improperly.
Is the ice machine’s
power cord plugged
in?
Is the electronic control
showing the “ICE”
position?
Is a fuse blown or a
circuit breaker been
tripped?
Is the temperature of
the room cooler than it
normally is?
•
•
Is there a drain pump
in the ice machine?
•
•
No water being
supplied to the unit.
•
•
•
•
•
•
Unit runs but no ice
is produced.
Possible Cause
No electrical power to
the unit.
•
Remedy
Make sure power cord is
plugged in. Check for blown
fuse or tripped circuit breaker.
Make sure cycle selector switch
is set to ICE/ON.
Plug the power cord into a
grounded 3 prong outlet.
•
Check the control to be sure it
is in the “ICE” position.
•
Replace a blown fuse or reset a
tripped circuit breaker.
•
The minimum room
temperature is 55°F (13°C). The
bin thermistor may be sensing
the room temperature and shut
off before the bin is full of ice. If
the room temperature remains
low the ice machine may not
restart.
The drain pump is designed
to temporarily shut the unit off
when large quantities of water
create a high-limit condition.
Wait a few minutes as the drain
pump will continue to operate
to dispose of the excess water.
If there is still water in the ice
bin check the drain pump
vent line and drain line for
obstructions or kinking.
Check to see that water is
connected and turned on to the
unit and that ambient temperature
does not exceed 100°F.
Troubleshooting 25
Problem
Unit runs but
produces very little
ice.
•
High air temperature
around unit.
•
•
Scale and mineral
buildup in unit.
Inadequate airflow at
the front of the unit.
Missing or loose
reservoir drain plug.
Cleaning cycle recently
performed.
•
Remedy
Clean the condenser. See
Maintenance.
Surrounding air temperature
of over 90°F (32°C). Low
ice production at high
temperatures is normal.
Clean unit. See Maintenance.
•
Remove items blocking airflow.
•
Ice-making system is
dirty.
Unit is not level.
•
Make sure reservoir drain plug
is securely in place.
Allow unit to reach the set
temperature to produce ice
normally.
Run unit through automatic
clean cycle. See Maintenance.
See Leveling the Unit.
•
Poor incoming water
quality.
•
•
•
•
Ice-making system is
dirty.
Low water level.
•
Hot incoming water.
•
•
•
•
•
Incorrect incoming
water pressure.
Unit is not level.
Supply line leaking.
•
Fill tube leaking.
•
•
Bin drain leaking.
•
•
•
Unit not level
Obstructed drain.
•
•
•
•
•
•
Ice is slow to
release or does not
release from the
evaporator.
Poor ice quality
(soft or unclear).
Unit produces
shallow or
incomplete cubes,
or the ice fill pattern
on the evaporator
is incomplete.
Water leaking from
under the unit.
Ice storage bin full
of water.
•
•
Possible Cause
Dirty condenser coils.
•
•
•
•
•
•
Consult a qualified plumber
to test the water quality and
recommend appropriate
treatment.
Run unit through automatic
clean cycle. See Maintenance.
Check to see that overflow
tube is fully seated.
Connect the unit to a cold
water supply. See Installation.
Water pressure must be 20 120 ps.
See Leveling the Unit.
Check to see that the water
inlet line is attached to inlet
valve properly. See Connecting
the Water Supply.
Check connection at water
valve outlet.
Check integrity of bin drain
hose and clamp.
See "Leveling the Unit" section.
Check to see that storage
bin drain opening is free from
obstruction and debris. Check
pump and drain line.
26 Troubleshooting
Problem
The ice machine is
noisy
•
•
•
Little or no ice
production from
the ice machine
•
•
Is there an ice slab
caught between the
evaporator plate and
the grid cutter?
Is the electronic
control set to the “ICE”
position?
Is water getting to the
ice machine?
•
•
Has the ice machine
just been started?
•
•
Is the reservoir drain
plug in place?
Is the water distributor
tube restricted?
•
•
Is the condenser fan
air flow restricted?
•
•
Is the room and/or
water temperature to
warm?
•
•
Is there scale build up
in the ice machine?
•
•
Is there mineral
scale build up on the
evaporator plate?
Is there a high mineral
content in the water?
Are food items being
stored in the ice bin?
•
•
•
•
Odor, grey color, or
off taste in the ice
Possible Cause
Do you hear water
being circulated in the
ice machine?
Is there a “whooshing”
sound?
•
•
•
•
•
•
•
Remedy
This is a normal sound as water
is added once every ice making
cycle.
Make sure water is getting to
the ice machine. Also check to
make sure the drain plug is fully
seated in the water reservoir.
First check to see if the ice
machine is level. If the ice
machine is level run a cleaning
cycle.
Check the control to be sure it
is in the “ICE” position.
Make sure nothing is restricting
the water supply such as a
closed water valve or a blown
fuse or tripped circuit breaker,
or a kinked supply line, or low
water pressure.
A typical ice production cycle
can take up to 1½ hours. Initial
start up cycles can take longer.
Check the ice machine after 24
hours for ice accumulation in
the bin.
Check that the reservoir drain
plug is properly seated.
Run a cleaning cycle to clean
the ice machine. Also check
any filters to make sure they are
not restricted.
Make sure the grille in the front
of the ice machine is open for
proper air circulation.
Move the ice machine to
an area where the ambient
temperature is below 90°F
(32°C). The ice machine should
not be placed next to a heat
source such as an oven. Check
the cold water connection.
If there is scale build up on the
evaporator, the ice machine
needs to be cleaned. See
“Cleaning the Ice machine”.
The ice machine needs
cleaning. See “Cleaning the Ice
Machine”.
The water may need to be
filtered.
Remove food from the ice bin.
Troubleshooting 27
Problem
Clumps of ice
Ice cubes are too
big or too small
•
•
•
Is there low ice
consumption?
•
•
Is the ice slab
releasing?
Is the distributor tube
restricted?
•
Is the drain hose
aligned over the drain?
Is the ice machine
draining properly?
•
•
Plumbing Problems
Possible Cause
Are there clumps of ice
in the bin?
•
•
•
•
Remedy
If the ice isn’t used on a regular
basis it will melt and form
into clumps. Break up the ice
clumps with the ice scoop.
Ice is slowly melting in the ice
bin which will affect the size
of the cubes. This is normal.
When the ice bin needs to be
replenished, cubes will return to
the regular size.
Clean the evaporator. See
“Cleaning the Ice Machine”.
Check the water line to the ice
machine to make sure there are
no restrictions or kinks in the
line. Check all filters to make
sure they are not restricted.
Check that the water flows
evenly out of the distributor
tube, if not, clean the ice
machine. See “Cleaning the Ice
Machine”.
Move the ice machine to align
the drain.
Check that there are no kinks
or restrictions in the drain lines;
this can cause water to back
up in the ice bin. Check that
foreign material is not blocking
the ice bin drain located at
the right rear corner of the ice
bin. Check the drain pump
discharge and vent line or any
restrictions or kinks. Check that
the drain pump is level.
28 Troubleshooting
Troubleshooting the Drain Pump
If the drain pump reservoir (not the ice machine bin) reaches overfill condition, the power
to the ice machine will be shut off.
If the ice machine is not working, check the following:
•
•
•
•
Make sure there is power at the receptacle.
Make sure the ice machine is turned on.
Make sure the ice bin is not full.
Then check the drain pump.
The pump does not run:
•
•
•
•
Make sure the pump is plugged in and there is power to the receptacle.
Check the inlet to the drain pump for debris and clean as needed. Remove clamps
and inlet tube from drain pump to check for and remove debris.
Make certain the vent line is free of kinks/sharp bends or restrictions.
Make certain there is enough water to activate the drain pump. It will take at least
one (1) quart (.95 liters)of water to activate the drain pump.
The pump runs, but no water is pumped out:
•
•
•
Check that the vent is clear and free of restrictions.
Check the discharge line to make certain there are no restrictions.
Make sure that the discharge tubing has not exceeded the maximum lift of eight
(8) feet (2.44 meters) and the horizontal run is not greater than twenty (20) feet (6.1
meters).
The pump runs and then quickly turns off repeatedly:
•
•
Check to make certain the drain pump is level.
Check that the vent is clear and free of restrictions.
The ice machine is running but not producing ice:
•
Check to make sure water is not backing up in the ice bin.
If Service is required
If the need for service arises, contact the dealer from whom the unit was purchased.
State the Model Number and Serial Number and explain the problem. The Model and
Serial Number plate is located inside the unit at the upper right hand corner.
If you do not know the name of the selling dealer or local service company, you can
check online at www.electroluxappliances.com, or call 877-435-3287.
Warranty Information 29
Major Appliance Warranty Information
Your appliance is covered by a one year limited warranty. For one year from your original date of purchase,
Electrolux will repair or replace any parts of this appliance that prove to be defective in materials or
workmanship when such appliance is installed, used, and maintained in accordance with the provided
instructions. In addition, the cabinet liner and sealed refrigeration system (compressor, condenser,
evaporator, dryer or tubing) of your appliance is covered by a two through five year limited warranty. During
the 2nd through 5th years from your original date of purchase, Electrolux will repair or replace any parts in the
cabinet liner and sealed refrigeration system which prove to be defective in materials or workmanship when
such appliance is installed, used, and maintained in accordance with the provided instructions.
Exclusions
This warranty does not cover the following:
1. Products with original serial numbers that have been removed, altered or cannot be readily
determined.
2. Product that has been transferred from its original owner to another party or removed
outside the USA or Canada.
3. Rust on the interior or exterior of the unit.
4. Products purchased “as-is” are not covered by this warranty.
5. Food loss due to any refrigerator or freezer failures.
6. Products used in a commercial setting.
7. Service calls which do not involve malfunction or defects in materials or workmanship, or
for appliances not in ordinary household use or used other than in accordance with the
provided instructions.
8. Service calls to correct the installation of your appliance or to instruct you how to use your
appliance.
9. Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards,
shelves, etc., which are not a part of the appliance when it is shipped from the factory.
10. Service calls to repair or replace appliance light bulbs, air filters, water filters, other
consumables, or knobs, handles, or other cosmetic parts.
11. Pickup and delivery costs; your appliance is designed to be repaired in the home.
12. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls,
tolls, ferry trip charges, or mileage expense for service calls to remote areas, including the
state of Alaska.
13. Damages to the finish of appliance or home incurred during transportation or installation,
including but not limited to floors, cabinets, walls, etc.
14. Damages caused by: services performed by unauthorized service companies; use of parts other than
genuine Electrolux parts or parts obtained from persons other than authorized service companies; or
external causes such as abuse, misuse, inadequate power supply, accidents, fires, or acts of God.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL
BE REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED
WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD
ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. ELECTROLUX SHALL NOT BE LIABLE
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND
INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED
WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR
LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
If You Need Service
Keep your receipt, delivery slip, or some other appropriate payment record to establish the
warranty period should service be required. If service is performed, it is in your best interest
to obtain and keep all receipts. Service under this warranty must be obtained by contacting
Electrolux at the addresses or phone numbers below.
This warranty only applies in the USA, Puerto Rico and Canada. In the USA and Puerto Rico,
your appliance is warranted by Electrolux Major Appliances North America, a division of Electrolux
Home Products, Inc. In Canada, your appliance is warranted by Electrolux Canada Corp. Electrolux
authorizes no person to change or add to any obligations under this warranty. Obligations for service
and parts under this warranty must be performed by Electrolux or an authorized service company.
Product features or specifications as described or illustrated are subject to change without notice.
Canada
USA
1-800-265-8352
1-877-435-3287
Electrolux Canada Corp.
Electrolux Major Appliances North America
5855 Terry Fox Way
10200 David Taylor Drive
Mississauga, Ontario,
Charlotte, NC 28262
Canada L5V 3E4
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