Triton Systems 9700 series User manual

A
E
RESETTING ERRORS
RESET ATM
RESET ERROR
RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER SWITCH ON THE LEFT SIDE OF THE
POWER MODULE AT THE REAR OF THE ENCLOSURE.
PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
TEMPORARILY OUT
OF SERVICE
COMMON ERROR CODES
MEANING
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD
CURRENCY. GOTO STEP 4.
ATTENDANT
3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO,
OBTAIN GOOD QUALITY CURRENCY. CONTINUE WITH STEP 4.
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MANAGEMENT FUNCTIONS
4. SHUFFLE CURRENCY. REPACK CASSETTE.
FEED FAILURE
1. AT ATM WELCOME SCREEN, PRESS AND HOLD
DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF
KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH
KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING PROCEDURE
. TOP
MENU, OR RESET ERROR/MANAGEMENT MENU
SHOULD APPEAR.
8. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
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PRINTER NOT
RESPONDING
140
PRINTER
TIMEOUT
CARD READER PROBLEMS
CAN’T READ CUSTOMER CARD
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF
PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN
. TRY TO READ THE CARD.
IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE
.
5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.
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PAPER JAM
148
ELECTRONIC
JOURNAL
WRITE FAILURE
151
ELECTRONIC
JOURNAL FULL
6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON
CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.
. TRY TO READ A CARD. IF PROBLEM STILL EXISTS,
CAN’T INSERT CARD FULLY
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF
CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3. RESET ERROR USING PROCEDURE
. IF ERROR CLEARS,
GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE
.
. IF ERROR CLEARS,
2. RESET ERROR USING PROCEDURE
PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
2. ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING PROCEDURE
. CLOSE AND LOCK SECURITY CABINET.
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3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
CURRENCY
CASSETTE
LOW
3. RESET ERROR USING PROCEDURE
. IF ERROR CLEARS,
GO TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. DO A TEST DISPENSE.
COMMUNICATION PROBLEMS
COMMUNICATION ERROR
2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
1. UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER
SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
1. RESET ATM USING PROCEDURE
1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER
PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
4. PERFORM RECEIPT PRINTER TEST.
3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD
OPTION.
D
.
7. DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM
BACK IN SERVICE.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD
TO ACCESS MANAGEMENT FUNCTIONS MENU.
7. RESET ATM USING PROCEDURE
CONTACT YOUR SERVICE PROVIDER.
5. REPLACE CASSETTE USING PROCEDURE
6. RESET ERROR USING PROCEDURE
. IF ERROR CLEARS,
GO TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
ACCESS INSTRUCTIONS
C
RECOMMENDED ACTIONS
1. REMOVE AND OPEN CASSETTE.
NOTIFY
RESET ERROR: AFTER AN ATM RESET, THE RESET ERROR AND MANAGEMENT OPTIONS APPEAR. SELECT
THE RESET ERROR OPTION. IF THE PROBLEM HAS
BEEN CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
B
ERROR
CODE
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
SYSTEM UNAVAILABLE
1. OPEN ATM CONTROL PANEL.
. IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE
OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)
OF A TELEPHONE. LISTEN FOR DIAL TONE.
3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR
ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.
4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A
TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
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RECEIPT
PRINTER
PAPER LOW
3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE .
IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4. PERFORM RECEIPT PRINTER TEST.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
F
CASSETTE/DAY CLOSE
I
CASSETTE CLOSE
STEP
1. GO TO MANAGEMENT FUNCTIONS USING PROCEDURE
. SELECT CLOSE OPTION. CHOOSE CASSETTE CLOSE. SELECT CASSETTE A. SELECT CASSETTE CLOSE. CASSETTE CLOSE RECEIPT PRINTS.
3. REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL
REMAINING AMOUNT VALUE ON RECEIPT.
4. LOAD CASSETTE, USING PROCEDURE
. REPLACE CASSETTE. SELECT ENTER QTY. IN CASSETTE
FROM CLOSE MENU. ENTER NUMBER OF BILLS LOADED IN CASSETTE. PERFORM A TRIAL CASSETTE
CLOSE. KEEP RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. PLACE ATM IN SERVICE.
DAY CLOSE
REPLACING RECEIPT PRINTER PAPER
ACTION
ACTION
STEP
CUT REMAINING PAPER TO ALLOW
REMOVAL.
1
PLACE SPINDLE IN NEW PAPER ROLL.
5
1. SELECT DAY CLOSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT SAME
TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT
ON DAY CLOSE RECEIPT.
2. PLACE ATM IN SERVICE.
G
JOURNAL
CLEAR JOURNAL
PLACE NEW PAPER ROLL ON BRACKET.
MAKE SURE PAPER FEEDS FROM BOTTOM!
PRESS FEED BUTTON TO CLEAR PAPER
FROM PAPER PATH.
ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE
AND SELECT THE JOURNAL OPTION. TO
CLEAR THE JOURNAL: SELECT THE CLEAR JOURNAL OPTION. THIS WILL AUDIT ALL UNPRINTED JOURNAL
RECORDS. AUDITED RECORDS WILL NOT BE PRINTED WHEN THE PRINT JOURNAL COMMAND IS USED.
PRINT JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE
AND SELECT THE JOURNAL OPTION. TO
PRINT THE JOURNAL SELECT THE PRINT JOURNAL OPTION. THIS WILL PRINT ALL RECORDS THAT HAVE
NOT BEEN AUDITED. THE RECORDS WILL BE MARKED. TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE PRINT LAST X ENTRIES OPTION.
H
STEP
2
6
REPLENISHING CASSETTES
ACTION
STEP
REMOVE NOTE CASSETTE.
1
ACTION
4
5
FEED END OF PAPER INTO FEED SLOT.
7
3
LEVEL THE NOTE PILE.
REMOVE REJECTED NOTES.
2
LIFT SPINDLE TO TAKE-OUT HOLE AND
REMOVE PAPER ROLL AND SPINDLE.
RELEASE PACKER PLATE.
REMOVE SPINDLE FROM OLD PAPER ROLL.
PAPER WILL FEED AUTOMATICALLY.
4
8
J
SERVICE PROVIDER
REPLACE NOTE CASSETTE.
LOAD NOTE CASSETTE WITH NOTES.
THIS AREA FOR SERVICE PROVIDER CONTACT INFORMATION:
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