Triton Systems 9600 Series User manual

A
RESETTING ERRORS
RESET ATM
E
TEMPORARILY
OUT OF SERVICE
RESET ERROR
RESET ATM: DO THIS AS A FIRST STEP WHEN AN OUT OF
SERVICE CONDITION EXISTS. TO RESET THE ATM, OPEN
THE ATM CONTROL PANEL AND PRESS THE RESET
SWITCH ON THE SECOND CARD FROM THE TOP IN THE
CARD CAGE.
2.) IF THERE IS CURRENCY IN THE CASSETTE, GOTO STEP 3. If NOT,
LOAD CURRENCY. GOTO STEP 4.
ATTENDANT
4.) SHUFFLE CURRENCY.
FEED FAILURE
5.) REPACK CASSETTE.
6.) REPLACE CASSETTE USING PROCEDURE H.
MANAGEMENT FUNCTIONS
7.) RESET ERROR. IF ERROR CLEARS GOTO STEP 8. IF ERROR DOES
NOT CLEAR CONTACT SERVICE PROVIDER.
CLOSE
DIAGNOSTICS
PASSWORD
MAINTENANCE
LANGUAGE
IDIOMA
TERMINAL
CONFIGURATION
JOURNAL
EXIT
8.) DO A TEST DISPENSE.
9.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
139
AGEMENT OPTION. ENTER PASSWORD
2.) SELECT MAN
MANA
TO ACCESS THE MANAGEMENT FUNCTIONS MENU.
C
3.) IS CURRENCY OF GOOD QUALITY? IF YES, GOTO STEP 4. IF NO,
OBTAIN CURRENCY OF GOOD QUALITY AND CONTINUE WITH STEP 4.
33
ACCESS INSTRUCTIONS
RECOMMENDED ACTIONS
1.) REMOVE AND OPEN CASSETTE.
NOTIFY
MANAGEMENT FUNCTIONS
1.) IF ATM IS SHOWING WELCOME SCREEN, PRESS AND
UE> KEY, PRESS THE <1> KEY
HOLD DOWN THE <BL
<BLUE>
AND THEN RELEASE BOTH KEYS. IF WELCOME
SCREEN IS NOT DISPLAYED, OPEN ATM CONTROL
PANEL. ENSURE POWER SWITCH ON SIDE OF CARD
CAGE IS ON (I) AND PRESS THE RESET SWITCH ON
SECOND CARD FROM TOP IN CARD CAGE. AFTER A
OR/MAN
AGEMENT
FEW MOMENTS THE RESET ERR
ERROR/MAN
OR/MANA
MENU SCREEN SHOULD APPEAR.
MEANING
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
RESET ERROR: AFTER AN ATM RESET THE RESET
OR AND MAN
AGEMENT OPTIONS APPEAR. SELECT
ERROR
MANA
ERR
OR OPTION. IF THE PROBLEM HAS BEEN
THE RESET ERR
ERROR
CORRECTED, THE ATM SHOULD RETURN TO NORMAL
OPERATION.
B
ERROR
CODE
COMMON ERROR CODES
PRINTER NOT
RESPONDING
1.) OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH
FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2.) REMOVE JAM, IF PRESENT.
3.) CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY.
CARD READER PROBLEMS
4.) CLOSE THE ATM CONTROL PANEL.
CAN’T READ CUSTOMER CARD
1.) RESET THE ATM USING THE INSTRUCTIONS IN A ABOVE. TRY TO READ A CARD. IF THE PROBLEM
STILL EXISTS, CONTINUE WITH STEP 2 BELOW.
2.) ACCESS THE MANAGEMENT FUNCTIONS MAIN MENU USING THE INSTRUCTIONS IN B ABOVE.
GNOSTICS OPTION. SELECT THE MORE DIA
GNOSTICS OPTION.
3.) SELECT THE DIA
DIAGNOSTICS
DIAGNOSTICS
4.) SELECT THE SCAN CARD OPTION.
5.) INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7 BELOW.
6.) OPEN THE ATM CONTROL PANEL. REMOVE AND THEN RECONNECT THE DATA CABLE (RIBBON
CABLE) ON THE CARD READER. CLOSE THE ATM CONTROL PANEL.
7.) RESET THE ATM. TRY TO READ A CARD. IF THE PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
140
PRINTER
TIMEOUT
141
PAPER JAM
148
ELECTRONIC
JOURNAL
WRITE FAILURE
151
ELECTRONIC
JOURNAL FULL
5.) RESET ERROR. IF ERROR CLEARS, GOTO STEP 6. IF ERROR DOES
NOT CLEAR, CONTACT SERVICE PROVIDER.
6.) PERFORM RECEIPT PRINTER TEST.
7.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.) PRINT OR CLEAR THE JOURNAL USING PROCEDURE G.
2.) RESET THE ERROR USING PROCEDURE A. IF ERROR CLEARS, PLACE
THE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT
SERVICE PROVIDER.
CAN’T INSERT CARD FULLY
1.) REMOVE THE CURRENCY CASSETTE.
1.) OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT.
EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2.) IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
182
3.) CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
D
CURRENCY
CASSETTE
LOW
5.) IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.) OPEN THE ATM CONTROL PANEL.
SYSTEM UNAVAILABLE
1.) RESET THE ATM USING THE INSTRUCTIONS IN A ABOVE. IF THE PROBLEM STILL EXISTS,
CONTINUE WITH STEP 2 BELOW.
2.) OPEN THE ATM CONTROL PANEL. PLUG THE BASE UNIT OF A TELEPHONE (NOT THE HANDSET)
INTO THE PHONE JACK ON THE THIRD CARD FROM THE TOP IN THE CARD CAGE.
3.) LISTEN FOR A DIAL TONE. IF THERE IS A DIAL TONE, UNPLUG THE TELEPHONE. CLOSE THE ATM
CONTROL PANEL. CONTACT YOUR ATM SERVICE PROVIDER.
4.) IF THERE IS NO DIAL TONE, PLUG THE TELEPHONE INTO THE WALL JACK FOR THE ATM PHONE
LINE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE
SERVICE PROVIDER FOR ASSISTANCE.
3.) ADD CURRENCY TO CASSETTE AND REPLACE USING PROCEDURE H.
4.) DO A TEST DISPENSE.
COMMUNICATION PROBLEMS
COMMUNICATION ERROR
2.) RESET THE ERROR USING PROCEDURE A . IF ERROR CLEARS, GOTO
NEXT STEP. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
2.) CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
183
RECEIPT
PRINTER
PAPER LOW
3.) CLOSE CONTROL PANEL.
4.) RESET ERROR USING PROCEDURE A . IF ERROR CLEARS, GOTO
STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
5.) PERFORM RECEIPT PRINTER TEST.
6.) IF ERROR DOES NOT RE-OCCUR, PLACE ATM BACK IN SERVICE. IF
ERROR OCCURS AGAIN, CONTACT SERVICE PROVIDER.
F
I
CASSETTE/DAY CLOSE
CASSETTE CLOSE
STEP
OSE OPTION.
1.) GO TO MANAGEMENT FUNCTIONS USING INSTRUCTIONS IN B . SELECT CL
CLOSE
OSE
2.) CHOOSE CASSETTE CL
CLOSE
OSE. THE CASSETTE CLOSE RECEIPT PRINTS.
3.) REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT TRAY) SHOULD EQUAL
REMAINING AMOUNT ON RECEIPT.
4.) LOAD CASSETTE WITH CURRENCY USING PROCEDURE H.
TY
5.) WHEN CASSETTE IS REPLACED IN ATM, SELECT ENTER Q
QTY
TY.. IN CASSETTE OPTION AND ENTER
NUMBER OF BILLS (NOT THE VALUE) LOADED INTO THE CASSETTE.
REPLACING RECEIPT PRINTER PAPER
ACTION
PLACE PAPER AND SPOOL ON BRACKET.
CUT END OF ROLL MUST FEED FROM THE
TOP. PUSH PAPER AND SPOOL INTO
OPERATING POSITION ON BRACKET.
IF PAPER REMAINS ON THE ROLL, CUT
THE PAPER BETWEEN THE ROLL AND THE
PRINTER.
1
ACTION
STEP
USE THE FEED BUTTON TO REMOVE ANY
PAPER IN THE PAPER PATH.
DAY CLOSE
4
OSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT
1.) SELECT DAY CL
CLOSE
SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT
AMOUNT ON DAY CLOSE RECEIPT.
2.) PRESS EXIT AS NEEDED TO RETURN TO CUSTOMER WELCOME SCREEN.
G
JOURNAL
CLEAR JOURNAL
ACCESS MANAGEMENT FUNCTIONS (SEE B ) AND SELECT THE JOURN
JOURNAL
AL OPTION. TO CLEAR THE
AL OPTION. THIS WILL AUDIT ALL UNPRINTED JOURNAL
JOURNAL: SELECT THE CLEAR JOURN
JOURNAL
RECORDS. AUDITED RECORDS WILL NOT BE PRINTED WHEN THE PRINT JOURNAL COMMAND IS USED.
PRINT JOURNAL
H
FEED END OF ROLL INTO PRINTER PATH
ENTRANCE. FEED PAPER FROM THE TOP
OF THE ROLL!
PUSH THE PAPER SPOOL TO THE LARGE
OPENING END OF THE BRACKET FOR
REMOVAL.
ACCESS MANAGEMENT FUNCTIONS (SEE B) AND SELECT THE JOURN
JOURNAL
AL OPTION. TO PRINT
AL OPTION. THIS WILL PRINT ALL RECORDS THAT HAVE NOT
THE JOURNAL: SELECT THE PRINT JOURN
JOURNAL
BEEN AUDITED. THE RECORDS WILL BE MARKED. TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL
RECORDS, USE THE PRINT LAST X ENTRIES COMMAND.
REPLENISHING CASSETTES
ACTION
STEP
ACTION
STEP
5
2
LIFT
REJECT
TRAY.
1
2
REMOVE
CASSETTE.
USE KEY TO
PRIME
CASSETTE
(GREEN
WINDOW).
5
PUSH
PACKER
PLATE TO
REAR AND
LOCK.
6
SLIDE
CASSETTE
ON TO
LOADING
TRAY.
7
PRINTER WILL AUTO FEED PAPER TO EXIT.
UNLOCK
PACKER
PLATE.
CLOSE TOP.
3
PLACE SPOOL IN NEW ROLL. CUT EDGE OF
PAPER CLEANLY.
LOAD
CURRENCY.
3
6
REMOVE
CASSETTE
FROM
LOADING
TRAY.
USE KEY TO
PRIME
CASSETTE
(GREEN
WINDOW).
J
SERVICE PROVIDER
THIS AREA FOR SERVICE PROVIDER CONTACT INFORMATION:
LIFT TOP.
4
CHECK
REJECT
TRAY.
8
REPLACE
CASSETTE.