weBoost 470103 Signal Booster User Manual

A WILSON ELECTRONICS, LLC COMPANY

Connect 4G

Cellular Signal Booster

User Manual

NEED HELP?

support.weboost.com

866.294.1660

______

Index

Package Contents

STEP 1:

Preparation

STEP 2:

Find The dBm Reading On Your Phone

STEP 3:

Measure Signal Strength For Inside Antenna

STEP 4:

Measure Signal Strength For Outside Antenna

STEP 5:

Temporarily Mount The Outside Antenna

STEP 6:

Connect The System

STEP 7:

Compare Results

STEP 8:

Permanently Mount The Outside Antenna

STEP 9:

Permanently Mount The Inside Antenna

STEP 10:

Route & Secure The Cable

Test System: Lights

Specifi cations

Safety Guidelines

Warranty

9

11

12

13

15

16

18

5

6

7

8

1

2

3

4

________

Package

Contents

Connect 4G Inside

Antenna

Outside

Antenna

2x Coax

Cables

Power

Supply

Window

Entry Cable

2x Pole Mount

Bracket

Wall Mount

Bracket

This device may be operated ONLY in a fi xed location for in-building use. The signal booster unit is designed for use in an indoor, temperature controlled environment (< 100 degrees Fahrenheit)

CONNECT 4G

CELL PHONE SIGNAL BOOSTER

1

______

Step 1:

Preparation

You Will Need (tools not included)

Make sure the following materials are prepared and ready for your installation.

3 to 4 hours

2 people (a person to help with antenna calibration)





Ladder





Phillips-head screwdriver





10mm open-end wrench or adjustable wrench





Drill

(if routing cable through wall)





A

:

1-2” diameter pole (#901117) or an existing pole





Recommended:

Power Strip

NOTE:

These instructions will walk you through a “soft” install process to fi nd the optimal locations for the inside and outside antennas, then through the process of the permanent installation.

2


CONNECT 4G

______

Step 2:

Find The dBm

Reading On Your Phone

iPhone®

Dial *3001#12345#* then press Call.

Hold down power button until you see “Slide to Power Off ”

then release the power button.

Hold the Home button until your main screen appears.

If you want to check 3G/1x but your iPhone is picking up 4G/

LTE signal, go to Settings>Cellular>Cellular Data Options>Enable LTE>Select Off

Android™

Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model).

iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.

All Other Phones & Alternate Methods

• https://www.weboost.com/test-mode-instructions/

All Phones:

• Keep track of the network (3G or 4G) phone is connected to.

• Any signal readings you take are valid for that phone’s carrier. To get readings from other carriers, you’ll need phones from each carrier.

• When system is set-up, you can easily revert back to the “bar display” by restarting your phone.

NEED HELP?

support.weboost.com

866.294.1660

CONNECT 4G


3

______

Step 3:

Measure Signal

Strength For Inside

Antenna Placement

Turn off your cell phone’s WiFi to ensure you are checking the cellular connection.

The dBm reading will be refreshed every 30-60 seconds.

Want faster results? Once you have a reading, turn on airplane mode.

Wait 15 seconds.

Turn off airplane mode. The signal strength reading is refreshed.

strength readings until you fi nd the area that has the weakest reception, or number farthest away from zero. For example -100 is a weaker signal than -80.

Weakest Signal Number:___________

Weakest Signal Location: ___________

Place your Inside Antenna in this poor signal area on the fl oor and against the wall where you will mount it. For best results, keep the inside antenna more than 18 inches away from the booster.

Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving. Test both 3G and 4G signal for best results by turning the LTE off in the carrier settings of your device.

SIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE

4

3G/1x

(typically voice)

4G/LTE

(typically data)

-70dBm

-90dBm

-71 to -85dBm -86 to -100dBm -101 to -109dBm

-91 to -105dBm -106 to -110dBm -111 to -119dBm

-110dBm

-120dBm


CONNECT 4G

______

Step 4:

Measure Signal

Strength For Outside

Antenna Placement

This is the most critical step of the installation process because it will determine the overall performance of the booster system. Using the same method as Step 3,

fi nd the place with the strongest signal (number closest to zero) on the outside of your home.

The further apart the Inside Antenna is located from the Outside Antenna, the better. To determine the best location for your Outside

Antenna, note the dBm reading in a variety of locations.

Note:

The Outside Antenna must be at least

20 feet vertical or 50 feet horizontal

from the

Inside Antenna for best performance. Make sure the Inside Antenna and outside Antennas are facing away from each other.

CONNECT 4G


5

______

Step 5:

Temporarily Mount

The Outside Antenna

B

A

Use one of the two options to mount the outside antenna on the side of the house with the strongest signal.

A

Option (Best)

B

Option (Good)

6

Note:

The Outside Antenna must be at least

20 feet vertical or 50 feet horizontal

from the

Inside Antenna for best performance. Make sure the Inside Antenna and outside Antennas are facing away from each other.


CONNECT 4G

______

Step 6:

Connect The System

Outside

Antenna

1

Connect the supplied

Coax Cable

to end of booster labeled

Outside Antenna

.

If you choose to bring the cable in through a window, you can use the fl at

Window

Entry Cable

to connect the two 15 feet cable sections. You can use this option during set-up and/or permanently if you don’t want to drill holes through your wall.

Window Entry Cable

2

Connect the supplied

Coax Cable

to end of booster labeled

Inside Antenna

.

Inside

Antenna

3

Power up the Booster.

To protect Booster from power surges, connect to a power strip.

7

CONNECT 4G


______

Step 7:

Compare Results

Using the fi eld test mode described in step 3, measure the new signal strength and write it down here ___________.

Compare this number with the original reading you took in the same part of the house.

If the number is higher (closer to zero) than the original reading without booster, your booster is working. If it is not, look at the lights on the booster and the section at the end of this manual “Test System: Lights”.

Did you know a signal increase in just

3dB is 2 times the power and signal amplifi cation!

Signal Strength

EXCELLENT

Signal Strength

GOOD

Signal Strength

FAIR

Signal Strength

POOR

Signal Strength

DEAD ZONE

8

CELL

TOWER

3G/1x

4G/LTE

-70dBm

-90dBm

DECIBEL GAIN

3dB

6dB

10dB

12dB

20dB

Distance from Cell Tower

-75dBm

-100dBm

-90dBm

-108dBm

POWER INCREASE

2 times the power and signal amplifi cation





-105dBm

-115dBm

-110dBm

-120dBm


CONNECT 4G

______

Step 8:

Permanently Mount

The Outside Antenna

Option

A

: Outside Roof/Pole Mount

(Best Option)

Mount, or use an existing pipe in an optimal signal location. Watch out for power lines.

Outside Antenna

(pole mount)

Drip Holes need to face down

50 feet horizontal for best performance

20 feet vertical or

Connect 4G

Inside Antenna

Mounting on existing roof exhaust pipe would be a good time-saver option.


CONNECT 4G


9

______

(STEP 8 cont.)

Option

B

: Mounting on side of roof

(Good Option)

Outside Antenna

(fl ush mount)

20 feet vertical or

50 feet horizantal for best performance

Inside Antenna

Connect 4G

Window

Entry Cable

10


If needed, cable clips can be purchased at most hardware stores


CONNECT 4G

______

Step 9:

Permanently Mount

The Inside Antenna

Position bracket on wall and use a pencil to mark the holes. Drill holes using 3/16 inch bit. Use anchors, washers and screws to attach Wall Bracket.

Slip Inside Antenna onto the Wall Mount Bracket to secure.

Wall Mount

& hardware anchor & screw slide into mount anchor & screw drywall

CONNECT 4G


11

______

Step 10:

Route & Secure

The Cable

most hardware stores.

most eaves you can tuck the cable cable running to

Outside Antenna

If needed, cable clips can be purchased at most hardware stores

12


CONNECT 4G

______

Test System: Lights

Band 4

Band 2

Band 5

Band 12/13/17

!

Each light corresponds to a frequency band.

IMPORTANT:

To get an accurate reading of the lights, unplug and re-plug the power supply from the Booster.

No Lights

Booster does not have power. Un-plug and securely re-plug in power supply.

Fix Any Red Light Problems (red indicates oscillation)

• If you are happy with coverage, red lights don’t have to be resolved.

• = Band has shut off

• = Band has reduced gain skinny side facing Cell Tower

1

Verify Outside Antenna faces away from the

Inside Antenna. Un-plug and re-plug in power supply.

2

Verify the Inside Antenna is at least 18” from the

Booster and pointed away from the Booster. Unplug and re-plug in power supply.

3

Tighten all cable connections. You may want to undo and redo the connection completely. Unplug and re-plug in power supply.

4

BEST: Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add cable if needed. Un-plug and replug in power supply.

CONNECT 4G


13

______

(TEST SYSTEM: LIGHTS cont.)

Fix Any Orange Light Problems (orange indicates a cell tower is close by)

If you are happy with coverage, orange lights don’t have to be resolved

• = Band has shut off

• = Band has reduced gain.

1

If the light is

solid orange

, the Outside Antenna must be adjusted (see below). Wait

10 seconds between adjustments for the lights to reset.

strongest cellular signal in small increments (45°) until the light turns

green

. Unplug and re-plug power supply.

Outside Antenna is a window mount, move the Outside Antenna to a wall outside the building to see if the lights turn

green

. Un-plug and re-plug power supply.

2

If the light is

blinking green/orange

, re-locate the Outside Antenna. Un-plug and re-plug power supply.

All Green Lights? = Band is set up optimally. Verify you have good coverage.

If you have green lights, but poor coverage:

•

•

•

Rotate the Outside Antenna in small increments (roof/pole mount only). Un-plug and re-plug power supply.

Move the Outside Antenna to a diff erent location. Un-plug and re-plug power supply.

Change the method of mounting the Outside Antenna . Un-plug and re-plug power supply.

14


CONNECT 4G

______

Specifi cations

Model Number

FCC ID

IC

Connectors

Antenna Impedance

Frequency

Passband Gain (nominal)

20 dB Bandwidth (MHz)

Typical

Maximum

Power output for single cell phone (Uplink) dBm

Power output for single cell phone (Downlink) dBm

Connect 4G

™

460020

PWO460020

4726A-460020

F-Female

75 Ohms

698-716 MHz, 746-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz

700 MHz

Band17

58.7

700 MHz

Band17

700 MHz

Band13

58.6

700 MHz

Band13

800 MHz

Band 5

59.5

800 MHz

Band 5

1700/2100 MHz

Band 4

63.7

1700/2100 MHz

Band 4

1900 MHz

Band 25/2

63.7

1900 MHz

Band 25/2

31.8

35.4

700 MHz

Band17

32.1

35.6

700 MHz

Band13

37.9

39.0

800 MHz

Band 5

79.9

83.0

1700 MHz

Band 4

81.9

85.1

1900 MHz

Band 25/2

23.94

700 MHz Band17

Band17

24.19

700 MHz Band13

Band13

23.49

800 MHz

Band 5

24.55

2100 MHz

Band 4

23.61

1900 MHz

Band 25/2

11.64

11.92

12.1

11.9

9.5

700 MHz Band17

Band17

20.7

17.1

14.6

12.7

11.1

700 MHz Band13

Band13

19.9

16.3

13.8

11.9

10.3

Maximum Power

800 MHz

Band 5

23.4

19.9

17.4

15.4

13.9

1700 MHz

Band 4

21.2

17.7

15.2

13.3

11.7

1900 MHz

Band 25/2

19.1

15.5

13.0

11.1

9.5

Power output for multiple received channels (Uplink) dBm

No. Tones

2

3

4

5

6

Power output for multiple received channels

(Downlinklink) dBm

No. Tones

2

3

4

5

6

Noise Figure

Isolation

Power Requirements

700 MHz

Band17

12.7

9.2

6.7

4.8

3.2

Maximum Power

700 MHz

Band13

13.3

9.8

7.3

5.4

3.8

800 MHz

Band 5

11.8

8.2

5.7

3.8

2.2

5 dB nominal

> 110 dB

AC / DC 5V, 2.5A, w/2.5x5.5mm Jack

2100 MHz

Band 4

11.9

8.4

5.9

4.0

2.4

1900 MHz

Band 25/2

12.6

9.1

6.6

4.7

3.1

The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal

Booser will automatically reduce the gain on that specific band.

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

15

CONNECT 4G


______

Safety Guidelines

Warnings

To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas and at least four feet of separation distance from desktop Antenna.

Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.

The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.

RF Safety Warning:

Any antenna used with this device must be located at least 8 inches from all persons.

This is a CONSUMER device.

BEFORE USE

, you

MUST REGISTER THIS DEVICE

with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters.

Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

In Canada,

BEFORE USE

you must meet all requirements set out in ISED CPC-2-1-05.

You

MUST

operate this device with approved antennas and cables as specifi ed by the manufacturer. Antennas

MUST

be installed at least 20 cm (8 inches) from (i.e.,

MUST

NOT

be installed within 20 cm of) any person.

You

MUST

cease operating this device immediately if requested by the FCC (or ISED in

Canada) or licensed wireless service provider.

WARNING

. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.

FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR

WIRELESS PROVIDER, PLEASE SEE BELOW:

Sprint:

http://www.sprint.com/legal/fcc_boosters.html

T-Mobile/MetroPCS:

https://support.t-mobile.com/docs/DOC-9827

Verizon Wireless:

http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T:

https://securec45.securewebsession.com/attsignalbooster.com/

U.S. Cellular:

http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

16


CONNECT 4G

______

Antenna Kit Options

The following accessories are certifi ed by the FCC to be used with the

Connect 4G Booster

.

INSIDE ANTENNA EXPANSION KITS

Kit 309900-50N

2- Wall Panel antennas

1- 50 ohm 3-Way Splitter

Kit 309905-50N

3 - Wall Panel Antennas

3- 2-Way 50 Ohm Splitters

Kit 309902-75F


1-3-Way 75Ohm Splitter

Kit 309903-75F


3- 2-Way 75Ohm Splitters

Kit 309904-75F

1 - Wall Panel Antenna

1- 2-Way 75 Ohm Splitter

Kit 301213

Desktop Antenna w/ 5’ RG174

INSIDE ANTENNAS

Kit 301121-40010

50 Ohm Dome Antenna

10’ LMR400

Kit 301151-0610

75 Ohm Dome Antenna

10’ RG6 Cable

Kit 311155-0630

75 Ohm Wall Mount Panel Antenna

30’ RG6 Cable

Kit 311135-5820


20’ RG58 Cable

Kit 311135-40060


60’ LMR400 Cable

Kit 301151-1110

75 Ohm Dome Antenna

10’ RG11 cable

Kit 311155-1150


50’ RG11 Cable

Kit 311155-40060


60’ LMR400 Cable

Kit 304412-40010

50 Ohm 4G Dome Antenna

10’ Wilson400 Cable

Kit 304412-5810


10’ RG58 cable

Kit 304419-1110


10’ RG 11 cable

Kit 304419-17410


10’ RG174 cable

*May need separate adapter

Kit 304419-0610


10’ RG6 cable

CONNECT 4G


50 OHM OUTSIDE ANTENNA KITS

Kit 314453-5825

50 Ohm Pole Mount Panel Antenna

25’ RG58 Cable

Kit 314411-5825

50 Ohm Wide Band Directional

25’ RG58 Cable

Kit 301111-5850

Yagi Directional Antenna

50’ RG58 Cable

Kit 311129 – 5840

800 MHz Yagi Directional

40’ RG58 Cable

Kit 311203-5820

Omni-Directional Antenna

20’ RG58 Cable

Kit 311124-5830

1900 MHz Yagi Antenna

30’ RG58 Cable

Kit 314411-40075


75’ LMR400 Cable

Kit 311203-40020

Omni-Directional Antenna

20’ LMR400 Cable

Kit 301111-400170

Yagi Directional w/ N-Female

170’ LMR400

Kit 311124 – 400100


100’ LMR400 Cable

Kit 311129-400100

800 MHz Yagi Antenna

100’ LMR400 Cable

Kit 314453-40075


75’ LMR400 Cable

Kit 304422-40020

50 Ohm 4G Omni Antenna

20’ Wilson400 cable

Kit 304422-5810


10’ RG58 cable


Kit 304422-1120


20’ RG11 cable


Mini-Mag

301126 w/ 12.5 RG174 cable- SMA

75 OHM OUTSIDE ANTENNA KITS

Kit 301111 – 0675


75’ RG6 Cable

N-Male to F-Female adapter

Kit 311201-0620

Omni Directional w/ F-Female

20’ RG6 Cable

Kit 311129-0660


60’ RG6 Cable


Kit 311124-0650


50’ RG6 Cable


Kit 314473 -0640


RG6 Cable

Kit 314475 – 0630


30’ RG6 Cable

Kit 311141 - 0620

75 Ohm Grey Brick Antenna

20’ RG6 Cable

Kit 301111 – 11140


140’ RG11 Cable


Kit 311201-1120

Omni Directional w/ F-Female

20’ RG11 Cable

Kit 311129-11110


110’ RG11 Cable


Kit 311124-1180


80’ RG11 Cable


Kit 314473 -1175


75’ RG11 Cable

Kit 314475 – 1175


75’ RG11 Cable

Kit 311141 - 1120

75 Ohm Grey Brick Antenna

20’ RG11 Cable

Kit 304421-1120


20’ RG 11 cable

Kit 304421-17410


10’ RG174 cable


Kit 304421-0610


10’ RG6 cable

Kit 304421-5810


10’ RG58 cable


17

______

Warranty

2 YEAR WARRANTY

weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.

Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material

Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.

This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.

RMA numbers may be obtained by contacting Customer Support

DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.

3301 East Deseret Drive, St. George, UT

T.

866.294.1660

www.

weboost

.com | support.

weboost

.com

Copyright © 2016 weBoost. All rights reserved.

weBoost products covered by U.S. patent(s) and pending application(s)

For patents go to: weboost.com/us/patents

NOT AFFILIATED WITH WILSON ANTENNA

111202_Rev11_11.15.17

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