weBoost Home 4G User manual

A WILSON ELECTRONICS, LLC COMPANY

Home 4G

Cellular Signal Booster

User Manual

NEED HELP?

support.weboost.com

866.294.1660

______

Index

Package Contents

Determine Signal Strength

STEP 1:

Find the dBm Reading on Your Phone

STEP 2:

Measure Signal Strength: Inside Antenna

STEP 3:

Measure Signal Strength: Outside Antenna

STEP 4:

Connect the System

Test System: Lights

STEP 5:

Mount Outside Antenna (Options A, B & C)

STEP 6:

Last Steps

Specifications

Safety Guidelines

Warranty

Antenna Kit Options

7

8

10

14

1

2

3

4

5

15

16

17

18

______

Package

Contents

Home

4G

Inside

Antenna

Outside

Antenna

(2) Cables

Power

Supply

Window

Entry Cable

Cable

Connector

Window

Mount

Bracket

Wall Mount

Bracket

HOME 4G CELL PHONE SIGNAL BOOSTER

Roof/Pole

Mount

Bracket

1

______

Determine Signal Strength

Having an accurate measurement of signal strength in decibels

(dBm) is crucial when installing your system.

Decibels accurately measure the signal strength you are receiving.

SIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE

3G/1x

(typically voice)

4G/LTE

(typically data)

-70dBm

-90dBm

-71 to -85dBm -86 to -100dBm -101 to -109dBm


-110dBm

-120dBm

Decibels are not linear: A seemingly small increase in dBm can make a huge difference in signal strength!

Signal Strength

EXCELLENT

Signal Strength

GOOD

Signal Strength

FAIR

Signal Strength

POOR

Signal Strength

DEAD ZONE

2

CELL

TOWER

3G/1x

4G/LTE

-70dBm

-90dBm

DECIBEL GAIN

3dB

6dB

10dB

12dB

20dB

Distance from Cell Tower

-75dBm -90dBm

-100dBm -108dBm

POWER INCREASE

2 times the power and signal amplification





-105dBm

-115dBm

-110dBm

-120dBm

CELL PHONE SIGNAL BOOSTER HOME 4G

______

Step 1: Find the dBm Reading

on Your Phone

iPhone®

Dial *3001#12345#* then press Call.

Hold down power button until you see “Slide to Power Off” then release the power button.

Hold the Home button until your main screen appears.

If you want to check 3G/1x but your iPhone is picking up 4G/

LTE signal, go to Settings>Cellular>Cellular Data Options>Enable LTE>Select Off

Android™

Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options wording depends on phone model).

Apple and iPhone are registered trademarks of Apple Inc.

Android is a trademark of Google Inc.

All Other Phones & Alternate Methods

• https://www.weboost.com/test-mode-instructions/

All Phones:

• Keep track of the network (3G or 4G) phone is connected to.

• Any signal readings you take are valid for that phone’s carrier. To get readings from other carriers, you’ll need phones from each carrier.

• When system is set-up, you can easily revert back to the “bar display” by restarting your phone.

NEED HELP?

support.weboost.com

866.294.1660

3


______

Step 2: Measure Signal

Strength: Inside Antenna

Turn off your cell phone’s WiFi to ensure you are checking the

cellular connection. The dBm reading will be refreshed every 30-60 seconds.

-95 dBm

-100 dBm

Want faster results? Once you have a reading, turn on airplane

mode. Wait 15 seconds. Turn off airplane mode. The signal strength reading is refreshed.

Walk around your home/office taking signal strength readings until you find the area that has the worst reception.

Remember: Place your Inside Antenna in this poor signal area.

-90 dBm

SIGNAL STRENGTH EXCELLENT

3G/1x

(typically voice)

4G/LTE

(typically data)

-70dBm

-90dBm

GOOD FAIR POOR



DEAD ZONE

-110dBm

-120dBm

Please note:

• Connect the booster directly to the Inside

Antenna. Keep at least 18” of separation between the Inside Antenna and the Booster and face the Inside Antenna away from the

Booster.

• Keep the Booster away from direct sunlight, heat (<150°F), moisture and 6” away from other objects (for ventilation). Ensure the Booster is near an outlet.

4


______

Step 3: Measure Signal

Strength: Outside Antenna

!

IMPORTANT: This is the most critical step of the installation process because it will determine the overall performance of the booster system.

Repeat the previous step OUTSIDE your home/office to find best available signal strength in dBm. This is where you should place your

Outside Antenna.

IMPORTANT: The further apart the Inside Antenna is located from the

Outside Antenna, the better. To determine the best location for your

Outside Antenna, note the dBm reading in a variety of locations:

Increase horizontal and/or vertical distance over 20’ for better performance.

Please note:

• The Outside Antenna must be at least 20’ away (horizontal or vertical) from the

Inside Antenna.

• Using the minimum required 20’ separation may result in reduced performance.

• To maximize coverage area, if possible place the Outside Antenna directly above the Inside Antenna.

• If the Outside Antenna is outside the building, use the flat Window Entry Cable to connect both rolls of cable. You can use this option during set-up and/or permanently.

5


______

Measure Signal Strength:

Outside Antenna (cont.)

Three Outside Antenna mounting options:

OPTION

A

OPTION

C

OPTION

B

6

Outside Antenna

Mount Location

Outside Roof/Pole Mount

Outside Wall Mount

Inside Window Mount

Signal Strength

(Typical)

Best

Better

Ok

Mounting Option is

Step Number

5A

5B

5C

Set-Up Time

(minutes)

40-90

20-40

5-10

!

The Outside Antenna must be at least 20 feet away (horizontal or vertical) from the Inside Antenna.


7.1

______

Step 4: Connect the System

!

IMPORTANT:

Once you have determined the optimal signal strength location for the Outside Antenna, temporarily mount or set the Outside

Antenna in that location.

1

Connect supplied cable from the booster to the Outside Antenna. See 7.1.

7.2

7.3

20 FEET

MINIMUM

2

Separate the Inside Antenna from the Outside

Antenna by at least 20’. See 7.2. The more separation, the better!

3

Do not face the Outside Antenna and the

Inside Antenna towards each other. See 7.3.

4

If both rolls of cable are needed, use cable connector. See 7.4.

5

If the Outside Antenna is outside the building, use the flat Window Entry Cable to connect both rolls of cable. See 7.5. You can use this option during set-up and/or permanently if you don’t want to drill holes through your wall.

6

Power up the Booster. To protect Booster from power surges, connect to a power strip.

See 7.6.

7.4

7.5

7.6


7

______

Test System: Lights

Band 4

Band 2

Band 5

Band 12/13/17

Each light corresponds to a frequency band.

!

IMPORTANT: To get an accurate reading of the lights, unplug and re-plug the power supply from the Booster.

No Lights

Booster does not have power. Un-plug and securely re-plug in power supply.

Note: Lights may be dim.

Fix Any Red Light Problems (red indicates oscillation)

• If you are happy with coverage, red lights don’t have to be resolved.

Solid Red = Band has shut off

Blinking Green/Red = Band has reduced gain

Skinny

Fat

8.2

OUTSIDE ANTENNA: The skinny side should always face outside, towards the cell tower.

1. Verify Outside Antenna faces away from the Inside

Antenna. See 8.2. Un-plug and re-plug in power supply.

2. Verify the Inside Antenna is at least 18” from the

Booster and pointed away from the Booster. Unplug and re-plug in power supply.

3. Tighten all cable connections. You may want to undo and redo the connection completely. Unplug and re-plug in power supply.

4. BEST: Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add cable if needed. Un-plug and replug in power supply.

8


Fix Any Orange Light Problems (orange indicates a cell tower is close by)

• If you are happy with coverage, orange lights don’t have to be resolved

Solid Orange = Band has shut off

Blinking Green/Orange = Band has reduced gain.

1. If the light is solid orange, the Outside Antenna must be adjusted (see below). Wait

10 seconds between adjustments for the lights to reset.

• For Roof/Pole Mount Option = Rotate the Outside Antenna away from the strongest cellular signal in small increments (45°) until the light turns green. Unplug and re-plug power supply.

• For All Other Mount Options = Change mount location. For example, if the Outside

Antenna is a window mount, move the Outside Antenna to a wall outside the building to see if the lights turn green. Un-plug and re-plug power supply.

2. If the light is blinking green/orange, re-locate the Outside Antenna. Un-plug and re-plug power supply.

All Green Lights? = Band is set up correctly. Verify you have good coverage.

•

•

•

•

If you have green lights, but poor coverage:

Increase separation between Inside and Outside Antennas. Un-plug and re-plug power supply.

Rotate the Outside Antenna in small increments (roof/pole mount only). Un-plug and re-plug power supply.

Move the Outside Antenna to a different location. Un-plug and re-plug power supply.

Change the method of mounting the Outside Antenna . Un-plug and re-plug power supply.

!

After each step, un-plug and re-plug the power supply

so the booster can update the signal reading.

NEED HELP?

support.weboost.com

866.294.1660

9


______

Step 5: Mount Outside Antenna

Option A: Outside Roof/Pole Mount - Best Signal Option

You will need (tools not included)

40-90 minutes 1-2 people Ladder

1-2” diameter pole (#901117) or an existing pole

Phillips-head screwdriver

10mm open-end wrench or adjustable wrench

Drill (if routing cable through wall)

10.1

10.2

10.3

10

1

Mount, or use an existing pole in an optimal signal location. Watch out for power lines. See 10.1.

2

From Outside Antenna, remove lid, bracket and blue protective film (optional). See 10.2.

3

Attach the “L” shaped mounting bracket to the

Outside Antenna. See 10.3.


11.1

Rotate 45°

11.2

4

Attach mounting hardware to pole. See 11.1. Do not tighten nuts yet.

5

Rotate Outside Antenna by 45 degrees while a second person notes the decibel reading inside the building. Wait 15-60 seconds for reading to register. See 11.2.

6

Tighten nuts once you confirm booster has green lights and indoor signal strength has improved.

See 11.3.

11.3


11

______


Option B: Outside Wall Mount - Better Signal Option


20-40 minutes 1-2 people Ladder

Drill

3/16 inch bit

Phillips-head screwdriver

12.1

12.2

12.3

12

1

From Outside Antenna, remove lid and blue protective film (optional). See 12.1.

2

Position bracket on wall and use a pencil to mark the holes. See 12.2. Drill holes using 3/16 inch bit. Use anchors, washers and screws to attach

Wall Bracket.

3

Slip Outside Antenna onto the Wall Mount

Bracket to secure. See 12.3.


______


Option C: Inside Window Mount - OK Signal Option


5-10 minutes 1 person Phillips-head screwdriver

13.1

!

IMPORTANT: Energy efficient window coatings may not make this option viable. Typically, the Outside Antenna must be in a different room than the inside antenna due to the separation requirements.

1

If needed, remove the lid. Remove the back bracket. See 13.1

Use the provided double sided sticky tape to reattach the lid.

13.2

2

Slip the Outside Antenna into the Window Mount

Bracket. Clean the window with the alcohol wipe.

Suction cup to the inside of the window. See 13.2.

3

The skinny side of the Outside Antenna must face outside, toward the cell tower. If the skinny side of the Outside Antenna faces inside, towards the

Booster, the system will not work. See 13.3.

13.3

Skinny

Fat

13


______

Step 6: Last Steps

• Route and secure the cable. Watch this video for tips http://www.youtube.com/

watch?v=KyQaAvNQ3oI

• To protect your system , you will want to purchase/install a lightening surge protector

(#859992). This is especially important if the Outside Antenna is mounted outside. To purchase, call 866-294-1660 or visit weboost.com

• After installing your system, check the lights after 24 hours to ensure no changes.

• If the Outside Antenna is mounted outdoors, weatherproof connections 1” (25mm) beyond where the connections begin and end. Cover with electric tape to protect from UV rays.

• Optional: To improve the aesthetic of your antennas use non-metallic paint.

• If you haven’t already, be sure to register your product!

NEED HELP?

support.weboost.com

866.294.1660

14


______

Specifications

Home 4G

™

Product Number

Model Number

FCC ID

IC

Connectors

Antenna Impedance

Frequency

Passband Gain (nominal)

20 dB Bandwidth (MHz)

Typical

Maximum

Power output for single cell phone

(Uplink) dBm

Power output for single cell phone

(Downlink) dBm

470001

460020

PWO460020

4726A-460020

SMA-Female on the Inside Antenna / F-Female on the Outside Antenna

75 Ohms / 50 Ohms

698-716 MHz, 746-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz

700 MHz

Band17

58.7

700 MHz

Band13

58.6

800 MHz

Band 5

59.5

1700/2100 MHz

Band 4

63.7

1900 MHz

Band 2

63.7

700 MHz

Band17

31.8

35.4

700 MHz Band17

Band17

23.94

700 MHz Band17

Band17

700 MHz

Band13

32.1

35.6

700 MHz Band13

Band13

24.19

700 MHz Band13

Band13

800 MHz

Band 5

37.9

39.0

800 MHz

Band 5

23.49

800 MHz

Band 5

1700/2100 MHz

Band 4

79.9

83.0

1700 MHz

Band 4

24.55

2100 MHz

Band 4

1900 MHz

Band 2

81.9

85.1

1900 MHz

Band 2

23.61

1900 MHz

Band 2

11.64

11.92

12.1

11.9

9.5

Power output for multiple received channels (Uplink) dBm

No. Tones

2

3

Power output for multiple received channels (Downlinklink) dBm

4

5

6

700 MHz Band17

Band17

20.7

17.1

14.6

12.7

11.1

700 MHz Band13

Band13

19.9

16.3

13.8

11.9

10.3

Maximum Power

800 MHz

Band 5

23.4

19.9

17.4

15.4

13.9

Maximum Power

1700 MHz

Band 4

21.2

17.7

15.2

13.3

11.7

1900 MHz

Band 2

19.1

15.5

13.0

11.1

9.5

Noise Figure

Isolation

Power Requirements

No. Tones

2

3

4

5

6

700 MHz

Band17

12.7

9.2

6.7

4.8

3.2

700 MHz

Band13

13.3

9.8

7.3

5.4

3.8

800 MHz

Band 5

11.8

8.2

5.7

3.8

2.2

5 dB nominal

> 110 dB

AC / DC 5V, 2.5A, w/2.5x5.5mm Jack

2100 MHz

Band 4

11.9

8.4

5.9

4.0

2.4

1900 MHz

Band 2

12.6

9.1

6.6

4.7

3.1

The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the

Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal

Booster’s microprocessor.

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is reradiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

15


______

(SPECIFICATIONS cont.)

Model Number

FCC ID

IC

Connectors

Antenna Impedance

Frequency

Passband Gain (nominal)

20 dB Bandwidth (MHz)

Typical

Maximum

Power output for single cell phone (Uplink) dBm

Power output for single cell phone (Downlink) dBm

Power output for multiple received channels (Uplink) dBm

No. Tones

2

3

4

5

6

Power output for multiple received channels

(Downlinklink) dBm

No. Tones

2

3

4

5

6

Noise Figure

Isolation

Power Requirements

Home 4G™

470001

PWO460001

4726A-460001

SMA-Female on the Inside Antenna / F-Female on the Outside Antenna

75 Ohms / 50 Ohms

704-746 MHz, 746-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz

700 MHz

Band17

57.3

700 MHz

Band17

26.2

29.8

700 MHz

Band13

55.0

700 MHz

Band13

26.7

29.8

800 MHz

Band 5

57.2

800 MHz

Band 5

38.3

39.5

1700/2100 MHz

Band 4

60.5

1700/2100 MHz

Band 4

73.5

73.8

1900 MHz

Band 25/2

57.0

1900 MHz

Band 25/2

78.4

80.1

700 MHz Band17

Band17

23.7

700 MHz Band17

Band17

700 MHz Band13

Band13

23.6

700 MHz Band13

Band13

800 MHz

Band 5

24.6

800 MHz

Band 5

1700 MHz

Band 4

24.9

2100 MHz

Band 4

1900 MHz

Band 25/2

23.3

1900 MHz

Band 25/2

0.9

-1.0

2.1

5.8

6.1

700 MHz Band17

Band17

21.3

17.7

15.2

13.3

11.7

700 MHz Band13

Band13

20.7

17.2

14.7

12.8

11.2

Maximum Power

800 MHz

Band 5

23.0

19.4

16.9

15.0

13.4

1700 MHz

Band 4

19.9

16.4

13.9

11.9

10.4

1900 MHz

Band 25/2

18.1

14.6

12.1

10.2

8.6

700 MHz

Band17

-2.0

-5.6

-8.1

-10.0

-11.6

Maximum Power

700 MHz

Band13

-3.2

-6.7

-9.2

800 MHz

Band 5

1.8

-1.7

-4.2

-11.2

-12.8

-6.1

-7.7

7 dB nominal

> 110 dB

AC / DC 5V, 2.5A, w/2.5x5.5mm Jack

2100 MHz

Band 4

-0.5

-4.1

-6.6

-8.5

-10.1

1900 MHz

Band 25/2

-2.2

-5.8

-8.3

-10.2

-11.8

16


______

Safety Guidelines

Warnings

To uphold compliance with network protection standards, all active cellular devices must maintain at least 6 feet of separation distance from Panel and Dome antennas and 4 feet of separation distance from Desktop antennas.

RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network.

If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.

You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a fixed location for in-building use.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.

FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR

WIRELESS PROVIDER, PLEASE SEE BELOW:

Sprint: http://www.sprint.com/legal/fcc_boosters.html

T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827

Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp


17

______

Warranty

2 YEAR WARRANTY

weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.

Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material

Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.

This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.

RMA numbers may be obtained by contacting Customer Support as below.

DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.

NEED HELP?

support.weboost.com

866.294.1660

18


______

Antenna Kit Options

The following accessories are certified by the FCC to be used with the Home 4G Booster.

INSIDE ANTENNA EXPANSION KIT

Kit 309900-50N

• 2 - Wall Panel antennas

• 1 - 50 ohm 3-Way Splitter

Kit 309905-50N

• 3 - Wall Panel Antennas

• 3 - 2-Way 50 Ohm Splitters

Kit 309902-75F


• 1 - 3-Way 75Ohm Splitter

Kit 309903-75F


• 3 - 2-Way 75Ohm Splitters

Kit 309904-75F

• 1 - Wall Panel Antenna

• 1 - 2-Way 75 Ohm Splitter

INSIDE ANTENNA EXPANSION KIT

Kit 301121-40010

• 50 Ohm Dome Antenna

• 10’ LMR400

Kit 311135-40060

• 50 Ohm Wall Panel Antenna

• 60’ LMR400

Kit 301151-0610


• 10’ RG6 Cable

Kit 311135-5820

• 50 Ohm Wall mount Panel Antenna

• 20’ RG58 Cable

Kit 301151-1110


• 10’ RG11 cable

Kit 311155-1150

• 75 Ohm Wall mount Panel Antenna


Kit 301211

• Desktop Antenna w/ 5’ RG174

50 Ohm Outside Antenna Kits

Kit 314453-5825

• 50 Ohm Pole Mount Panel Antenna


Kit 314411-5825

• 50 Ohm Wide Band Directional


Kit 301111-5850

• Yagi Directional Antenna


Kit 311129-5840

• 800 MHz Yagi Directional


Kit 311203-5820

• Omni-Directional antenna


Kit 311124-5830

• 1900 MHz Yagi Antenna


Kit 311203-40020

• Omni-Directional antenna

• 20’ LMR400 Cable

Kit 301111-400170

• Yagi Directional w/ N-Female

• 170’ LMR400

Kit 311124-400100



Kit 311129-400100

• 800 MHz Yagi Antenna


Kit 314411-40075


Antenna


Kit 314453-40075



Mini-Mag 301126 w/12.5 RG174 cable-SMA

75 OHM OUTSIDE ANTENNA KITS

Kit 301111-0675


• 75’ RG6 Cable

• N-Male to F-Female adapter

Kit 311201-0620

• Omni Antenna w/ F-Female

• 20’ RG6 Cable

Kit 311129-0660


• 60’ RG6 Cable


Kit 311129-0650


• 50’ RG6 Cable


Kit 314473-0640


• 40’ RG6 Cable

Kit 311141-0620

• 75 Ohm Grey Brick Antenna

• 20’ RG6 Cable

Kit 301111-11140




Kit 311201-1120

• Omni Directional w/ F-Female


Kit 311129-11110




Kit 311124-1180




Kit 314473-1175



Kit 314475-0630


• 30’ RG6 Cable

Kit 314475-1175



Kit 311141-1120

• 75 Ohm Grey Brick Antenna


19


______

Notes

20


______

Notes


21

3301 East Deseret Drive, St. George, UT

T. 866.294.1660

www.weboost.com | support.weboost.com

Copyright © 2015 weBoost. All rights reserved.

weBoost products covered by U.S. patent(s) and pending application(s)

For patents go to: weboost.com/us/patents

NOT AFFILIATED WITH WILSON ANTENNA 111955R_Rev 01_07.05.16

No results