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User Manual
Heritage Warming Drawers
DWD30, ERWD27, ERWD30, EWD24, EWD27, EWD30,
HWD24PS, HWD27PS, HWD30PS, HWDF30S,
IWD24, IWD27, IWD30, OWD24
Part No. 113924 Rev A
Ta b l e o f C o n t e n t s
Important Safety Instructions ................................ 1
About the Warming Drawer .................................... 3
Operating Instructions ........................................... 4
Care and Cleaning ................................................ 6
Troubleshooting .................................................... 7
Warranty ............................................................. 8
Warranty Card ........................................Back Cover
To Our Valued Customer:
Congratulations on your purchase of the very latest in Dacor® products! Our unique combination of features, style, and performance make us a great addition to your home.
To familiarize yourself with the controls, functions, and full potential of your new Dacor warming drawer, read this manual thoroughly, starting at the Important Safety Instructions section (Pg. 1).
Dacor appliances are designed and manufactured with quality and pride, while working within the framework of our company values. Should you ever have an issue with your warming drawer, first consult the Troubleshooting section (Pg. 8), which gives suggestions and remedies that may preempt a call for service.
Valuable customer input helps us continually improve our products and services, so feel free to contact our Customer Assurance Team for assistance with all your product-support needs.
Dacor Customer Assurance
14425 Clark Avenue
City of Industry, CA 91745
Telephone:
Fax:
833-35-ELITE (833-353-5483) USA, Canada
(626) 403-3130
Hours of Operation:
Mon – Fri, 5:00 a.m. to 5:00 p.m. Pacific Time
Website: www.dacor.com/customer-care/contact-us
Thanks for choosing Dacor for your home. We are a company built by families for families, and we are dedicated to serving yours. We are confident that your new Dacor warming drawer will deliver a toplevel performance and enjoyment for decades to come.
Sincerely,
The Dacor Customer Assurance Team
© 2018 Dacor, all rights reserved
Important Safety Instructions
INSTALLER: Leave these instructions with the owner.
CUSTOMER: Read this manual completely before using the warming drawer. Save it for reference.
For warranty information see page 8.
If you have any questions, call:
Dacor Customer Assurance
833-35-ELITE (833-353-5483) USA, Canada
Mon – Fri, 5:00 a
.
m
.
to 5:00 p
.
m
.
Pacific Time
Website: www.dacor.com/customer-care/contact-us
When you call, have available the drawer’s model and serial numbers, which are on the data label on the interior drawer front. (See Pg. 3). Write these numbers below for personal and professional reference.
DANGER
IMPORTANT: To avoid the possibility of explosion or fire, do not store or use flammable or explosive vapors and liquids (such as gasoline) inside or in the vicinity of this or any other appliance. Keep items that could explode, such as aerosol cans away from the appliance.
Do not store flammable or explosive materials in adjacent cabinets or areas.
WARNING
NEVER use this appliance as a space heater to heat or warm the room.
Model number __________________________________
Serial number __________________________________
WARNING
Do not use water on grease fires – smother fire or flame or use dry chemical or foam-type extinguisher.
Date of purchase ________________________________
Since Dacor continuously improves the quality and performance of our products, we may need to make changes to the appliance without updating this manual. Visit www.
dacor.com to download the latest version of this manual.
Important Information About
Safety Instructions
The Important Safety Instructions and warnings in this manual can not cover all possible problems and conditions that can occur. Use common sense and caution when installing, maintaining or operating this appliance.
Safety Symbols and Labels
DANGER
Immediate hazards that WILL result in severe personal injury or death.
WARNING
Hazards or unsafe actions that COULD result in severe personal injury or death.
WARNING
The drawer has a 3-prong grounding plug for protection against electric shock. It must be plugged into a dedicated, grounded outlet. If only a 2-prong electrical outlet is available, the customer shall have it replaced with the proper outlet. To avoid an electric shock hazard, do not:
• remove the third (ground) prong from the power cord
• use an adapter plug
• use a damaged cord
• use an extension cord
• use a ground fault interrupter (GFI)
• immerse the power cord or plug in any kind of liquid.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.
CAUTION
Hazards or unsafe actions that COULD result in minor personal injury or property damage.
READ AND SAVE THESE INSTRUCTIONS
1
Important Safety Instructions
General Safety Precautions
To reduce risk of fire, electric shock, property damage, serious injury, or death when using this appliance, follow basic precautions, including:
WARNING WARNING
• Clean the drawer well before operating it for the first time.
• Read this manual completely before operating this appliance.
• Use the appliance only as described in this manual. It is not designed for commercial, industrial or laboratory use.
• Only model OWD24 is approved for outdoor installation and near water (ex: near sinks or swimming pools, or in a wet basement.
• Model OWD24, when installed as a towel warmer, must have the supplied wire rack installed. Secure the rack with the screw and clip supplied. See the installation instructions.
• Do not install or operate a drawer that is damaged or is malfunctioning in any way. Take it to the nearest authorized service facility for examination, repair, or adjustment.
• Ensure the drawer is properly installed and grounded by a qualified installer as instructed in the provided manual.
Have the installer show you the electrical outlet so you can remove power to the drawer as needed.
• Do not repair/replace any part of the drawer unless as specifically recommended provided manuals. All other service should be done by a qualified technician.
• Use of accessories not recommended by the manufacturer may cause injuries.
• Before cleaning or performing any type of service, unplug the drawer, and wait for all surfaces to cool.
• TOUCH ONLY THE WARMING DRAWER HANDLE DURING AND
IMMEDIATELY AFTER USE. Make sure all surfaces are cool before touching them. Heating elements may be hot, even though they are dark in color.
• To avoid fire or burns, keep clothing, pot holders, towels and rags away from the drawer during and directly after use. Do not wear loose or hanging apparel while using the drawer.
• Keep the power cord away from heated surfaces.
• If material inside the drawer ignite, keep the drawer closed and turn off power at the circuit breaker panel or fuse box.
• To reduce risk of fire in the drawer, do not overcook food or leave paper, plastic, or other combustibles inside.
• Cautiosly open the drawer. Let hot air or steam escape before looking or reaching into the warming drawer.
• Use only dry potholders to remove items from the warming drawer.
• Do not put items like whole eggs or sealed containers drawer.
• When the drawer is on in continuous mode (∞), it stays on until turned off manually. Use caution when operating the unit in continuous mode.
• Do not place more than 50 lbs of material in the drawer.
• Properly clean and maintain the unit regularly as instructed in this manual.
• Do not use abrasive scrubbers or abrasive/caustic cleaners or detergents on the drawer. Do not use aerosol cleaners, which may corrode metal parts.
• Ensure the drawer is used only by they who can operate it properly.
• Do not tamper with the controls.
• Preheat the warming drawer before placing items inside.
• Do not let anyone stand/climb on the drawer.
• Do not leave children alone near the appliance or let them operate it, play with the controls, or handle any parts.
• Do not store items of interest to children in/near the warming drawer.
2
About the Warming Drawer
Gasket
Drawer Control panel
Product data label on back of drawer front
Drawer front:
Style and size varies with model
Drawer slide
Back of Drawer Front
Humidity vents
Humidity vents
Humidity control
Models IWD24, IWD27, IWD30 and OWD24 are not equipped with the humidity control or vents
3
Minimum ambient operating temperature:
32°F (0°C)
Drawer capacity: 50 pounds
Drawer dimensions:
Model IWD24: 5”H x 20”W x 22¾”D
Model OWD24: 6½”H x 20¼”W x 17 7/8”D
27” models: 5”H x 23”W x 22¾”D
30” models: 5”H x 26”W x 22¾”D
Operating Instructions
WARNING
• When the warming drawer is on in continuous mode
( ∞ ), it will remain on until turned off manually. To avoid a fire hazard or burns, exercise caution when operating the unit in continuous mode.
• Do not block the humidity vents on the back of the drawer front and along the left and right sides of the drawer. Excessive heat buildup can occur.
• Food safety is an important consideration when using a warming drawer. In the PROOF and LOW temperature settings, bacteria growth may occur.
Use the MED and HIGH settings if holding certain foods for more than two to three hours.
Things to Know Before You Start
Preheating
• For best results, preheat your warming drawer for about 20 minutes before use. If you put hot food into a cool, confined area, any steam that is present will condense. If you preheat your warming drawer, there will be less chance of water due to condensation.
Preheat times vary depending on the temperature setting.
Humidity Control
• The warming drawer has two distinct humidity modes.
The “ MOIST ” setting seals the food’s moisture in the warming chamber, maintaining the water content of the food. The “ CRISP ” setting allows the moisture to vent out of the sides of the warming drawer, retaining the crispness of other food types. The MOIST •
CRISP lever opens and closes vents located on the inside of the drawer front.
• Do not block the humidity vents any time you operate your warming drawer.
Operation
The warming drawer is equipped with four temperature settings and a timer that can be set for one, two, three or four hours. The warming drawer can also be set for continuous operation. See the table on the facing page for suggested settings for different foods.
To turn the unit on:
1. Select the humidity level. Slide the lever located on the back of the drawer face to the desired position.
To increase humidity inside the drawer, slide the lever closer to the MOIST symbol. To decrease humidity inside the drawer, slide the lever closer to the CRISP symbol. The lever can also be positioned anywhere between the MOIST and CRISP settings.
2. Push the ON/OFF key.
3. Push the key for the desired temperature setting.
Setting
PROOF
LOW
MED
HIGH
Temperature*
100°F (38°C)
140°F (60°C)
175°F (80°C)
200°F (93°C)
* Temperatures are approximate
4. Select the amount of time you want the warming drawer to be on: Push the
SELECT key until the desired number of hours lights up on the control panel. or
Push the continuous key ( ∞ ) to keep the unit on constantly. Push the ON/
OFF key to turn the warming drawer off, when done.
Back of drawer front
Vents
Models IWD24, IWD27,
IWD30 and OWD24 do not have this feature
Lever
MOIST CRISP
Warming Serving Containers
To warm plates, and other serving containers:
• Place them carefully into the warming drawer and set the temperature to PROOF or LOW , depending upon your personal preference. Do not drag plates across the drawer. They may scratch the drawer surface.
• Before using any delicate dinnerware in the warming drawer, determine its maximum recommended usage temperature from the plate manufacturer. It is not necessary to preheat the warming drawer when warming serving dishes.
• You can also use plastic wrapping on plates to keep foods hot and moist.
4
Operating Instructions
Sabbath Operation
This warming drawer is designed to allow for operation on the Jewish Sabbath or the Jewish Holidays.
Visit www.star-k.org for instructions.
Control Panel
Temperature and Humidity Control Setting Guidelines
Food Items
Bacon
Beef - rare
Bread - hard rolls
Bread - proofing
Casseroles
Coffee cake
Cooked cereals
Dinner
Eggs
Enchiladas
Fish/seafood
Fried food
Gravy, cream sauces
Ham
Hors D’ oeuvres
Lamb
Pancakes
Pies - single crust
Pizza
Potatoes - baked
Poultry
Vegetables
Waffles - crisp
Temperature
Settings
HIGH
LOW
LOW
PROOF
LOW
LOW
LOW
MED
LOW
LOW-MED
LOW
HIGH
LOW
LOW
LOW-MED
LOW
LOW-MED
LOW
LOW-MED
HIGH
HIGH
LOW
HIGH
Moist-Crisp
Selection
Crisp
Moist
Moist
Crisp
Moist
Moist
Crisp
Moist
Moist
Crisp
Moist
Moist
Moist
Moist
Moist
Moist
Moist
Moist
Moist
Crisp
Moist
Moist
Moist
Covered/Uncovered
Uncovered
Covered
Uncovered
Damp towel
Uncovered
Uncovered
Uncovered
Uncovered
Covered
Uncovered
Covered
Uncovered
Covered
Covered
Uncovered
Uncovered
Covered
Uncovered
Covered
Uncovered
Uncovered
Covered
Uncovered
5
Care and Cleaning
CAUTION
• To prevent permanent damage to the appliance surfaces, do not use abrasive cleaners or scrubbers.
• Do not allow acids (citrus juices, tomato sauces, etc.) to remain on the warming drawer’s surfaces.
The finish may stain.
• Do not try to remove heavy spills with a sharp object such as a knife or metal spatula. Sharp objects may scratch the surfaces.
• Always wipe stainless steel surfaces in the direction of the grain.
Control Panel
Clean the control panel with a soft cloth soaked with a solution of mild detergent and hot water. Rinse and dry with a soft cloth. Exercise caution to avoid introduction of liquids into the area behind the control panel. Do not use abrasive cleaners or scrubbers. They may permanently damage the finish or scrap off the letters and graphics.
Moist • Crisp Control
Clean the Moist • Crisp lever with a solution of mild detergent and hot water. Rinse and dry with a soft cloth.
Drawer Handle
Clean the drawer handle with a solution of mild detergent and hot water. Rinse and dry with a soft cloth.
You may also use Dacor Stainless Steel Cleaner. It is available from your Dacor dealer. Use it according to the directions on the package.
Always wipe stainless steel surfaces in the direction of the grain.
Glass Surfaces
Clean all glass surfaces with a solution of mild detergent and hot water. You may also use a mild glass cleaner to remove fingerprints or smears. Dry completely with a soft, lint-free cloth.
Brass and Chrome Surfaces
Clean brass and chrome surfaces with a solution of mild detergent and warm water. Rinse, dry and polish with a soft, lint-free cloth.
You may also use Dacor Stainless Steel Cleaner. It is available from your Dacor dealer. Use it according to the directions on the package.
Painted Surfaces
For the front face of warming drawers with a painted finish, clean with a solution of mild detergent and hot water. Rinse and dry with a soft cloth. Do not use abrasive cleaners or scrubbers. They may permanently damage the finish.
Gasket
The gasket is located around the edge of the drawer opening, below the control panel.
Gently clean the gasket with a solution of mild detergent and hot water. Rinse and dry with a soft cloth. The gasket material is soft, so be careful not to crush or damage it. Damaging the gasket will cause a poor heat seal and result in poor warming drawer performance.
Drawer Slides
The warming drawer has slides positioned on each side of the drawer. They allow the drawer to slide in and out smoothly. Remove the drawer from the slides to make cleaning easy or to access the serial number plate. The drawer slides themselves do not require maintenance.
Removing the Drawer
Allow the drawer to cool before attempting to remove it.
1. Pull the drawer out to the fully open position.
2. Push in on the locking tab on one side as you pull the drawer up. See the facing page.
3. When the drawer comes loose from the slide, repeat the same process on the opposite side.
4. Grip the drawer on both sides and pull it free.
5. Push both drawer slides into the drawer opening.
Pull up on drawer front
Push in on tab
(both sides)
6
Care and Cleaning
Reinstalling The Drawer
1. Pull the drawer slides all the way out of the drawer opening.
2. Gently lower the drawer between the extended slides until it is suspended by them.
3. Slide the back of the drawer mounting brackets under the clips on the slides. See the facing page.
4. Push one side of the drawer down onto its locking tab, until the tab locks into place.
5. Repeat the same process on the opposite side.
6. Gently open and close the drawer to make sure that it is properly installed.
Slide
Clip on slide
Push drawer front down until tab locks in place
Troubleshooting
Problem
Nothing works.
Drawer does not slide smoothly or drags.
Excessive condensation.
One or more of the indicator lights on the control panel blink on and off (one second on, one second off).
May Be Caused By
Power plug disconnected.
Timer is not set.
What To Do
Plug the warming drawer into a 120 Vac,
15 Amp., dedicated electrical outlet.
Select time duration according to the
Operating Instructions section.
Tripped circuit breaker or blown fuse.
Ambient temperature below 32°F
(0°C).
Drawer is incorrectly mounted into slide mechanism.
Drawer is over-loaded or the load is unbalanced.
Check the circuit breaker panel or fuse box tripped breaker or blown fuse.
Temperature around warming drawer must be above freezing.
Remount drawer into slide, per instructions above.
Reduce the weight to less than 50 pounds.
Redistribute drawer contents.
Warming drawer not preheated.
Preheat the warming drawer before each use.
Incorrect humidity control setting.
Set humidity control to CRISP to allow moisture to vent.
The control panel computer has detected an error:
#1 - Temperature error
#2 - Sensor error
#3 - Key pad error
#4 - Control error
Try resetting the computer. Disconnect the power cord, wait 20 seconds, then reconnect it. Check the control panel. If the indicator light still flashes, call for service. See page
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7
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES:
DACOR WARMING DRAWERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-
TRICT OF COLUMBIA, AND CANADA*:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first use purchaser, starting from the date of original retail purchase or closing date for new construction, whichever period is longer. Warranty is valid on products purchased brand new from a Dacor Authorized Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the original date of purchase, due to a defect in material or workmanship, Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/porcelain blemishes, etc.) to the product or included accessories must be reported to Dacor within 60 days of the original purchase date to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are not cov ered and are the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company during regular business hours. Please note service providers are independent entities and are not agents of Dacor.
Dealer display and model home display products with a production date greater than 5 years, products sold “As Is,” and products installed for non-residential use, which include but are not limited to religious organizations, fire stations, bed and breakfast and spas carry a one year parts warranty only.
All delivery, installation, labor costs and other service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered, defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing statement for new construction upon request. All Dacor products must be accessible for service.
*Warranty is null and void if non-CUL approved product is transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of the original date of purchase due to a defect in material or workmanship, Dacor will furnish a new part, F.O.B. factory to replace the defective part.
All delivery, installation, labor costs, and other service fees are the responsibility of the purchaser.
What Is Not Covered
• Sli ght color variations may be noticed because of differences in painted parts, kitchen lighting, product placement, and other factors; this warranty does not apply to color variation.
• Service calls to educate the customer on proper use and care of the product.
• Service fees for travel to islands and remote areas, which include but are not limited to, ferries, toll roads or other travel expenses.
• Consequential or incidental damage, including but not limited to food or medicine loss, time away from work or restaurant meals.
• Failure of the product when used for commercial, business, rental or any application other than for residential consumer use.
• Failure of the product caused by improper product installation.
• Replacement of house fuses, fuse boxes or resetting of circuit breakers.
• Damage to the product caused by accident, fire, flood, power interruption, power surges or other acts of God.
• Liability or responsibility for damage to surrounding property including cabinetry, floors, ceilings and other structures or objects around the product.
• Breakage, discoloration, or damage to glass, metal surfaces, plastic components, trim, paint or other cosmetic finis h caused by improper usage, care, abuse, or neglect.
Out of Warranty
Should you experience a service issue beyond the standard warranty period, please contact us. Dacor reviews each issue and customer concern to provide the best possible solution based on the circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRAN-
TIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE,
NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE
THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT
OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR
BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT,
DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS
AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE
DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED,
ARE MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, therefore the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
8
fold here
BUSINESS REPLY MAIL
FIRST-CLASS MAIL PERMIT NO 1600 CITY OF INDUSTRY CA
POSTAGE WILL BE PAID BY ADDRESSEE
DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
CITY OF INDUSTRY CA 91715-9907
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
Please visit www.dacor.com
to activate your warranty online.
WARRANTY INFORMATION
IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more than one Dacor product, please return all forms in one envelope, or activate the warranty online for each product.
Please be assured that Dacor will never sell your name or any information on this form for mailing-list purposes, as we do not consider it a proper way of expressing our gratitude for your having chosen Dacor products for your kitchen!
Owner Last Name (please print)
Street
City
Purchase Date
Dealer
City
First
Middle Init.
State
Phone
Zip
State Zip
Your willingness to take a few seconds to complete the section below will be sincerely appreciated. Thank you.
1. How were you first exposed to Dacor products? (Please check one.)
A. T.V. Cooking Show
B. Magazine
C. Appliance Dealer Showroom
D. Kitchen Dealer Showroom
E. Home Show
F Builder
G. Architect/Designer
H. Another Dacor Owner
I. Model Home
J. Other
2. Where did you buy your Dacor appliances?
A. Appliance Dealer
B. Kitchen Dealer
C. Builder Supplier
D. Builder
E. Other
3. For what purpose was the product purchased?
A. Replacement only
B. Part of a Remodel
C. New Home
D. Other
4. What is your household income?
A. Under $75,000
B. $75,000 – $100,000
C. $100,000 – $150,000
D. $150,000 – $200,000
E. $200,000 – $250,000
F. Over $250,000
5. What other brands of appliances do you have in your kitchen?
A. Cooktop C. Dishwasher
B. Oven D. Refrigerator
6. Would you buy or recommend another Dacor product?
Yes No
Comments
Thank you very much for your assistance. The information you have provided will be extremely valuable in helping us plan for the future and in giving you the support you deserve.
Website: www.dacor.com/customer-care/contact-us Customer Assurance: 833-353-5483
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