Warranty. Dacor HWD30PS, HWD27PS

Care and Cleaning

Reinstalling The Drawer

1. Pull the drawer slides all the way out of the drawer opening.

2. Gently lower the drawer between the extended slides until it is suspended by them.

3. Slide the back of the drawer mounting brackets under the clips on the slides. See the facing page.

4. Push one side of the drawer down onto its locking tab, until the tab locks into place.

5. Repeat the same process on the opposite side.

6. Gently open and close the drawer to make sure that it is properly installed.

Slide

Clip on slide

Push drawer front down until tab locks in place

Troubleshooting

Problem

Nothing works.

Drawer does not slide smoothly or drags.

Excessive condensation.

One or more of the indicator lights on the control panel blink on and off (one second on, one second off).

May Be Caused By

Power plug disconnected.

Timer is not set.

What To Do

Plug the warming drawer into a 120 Vac,

15 Amp., dedicated electrical outlet.

Select time duration according to the

Operating Instructions section.

Tripped circuit breaker or blown fuse.

Ambient temperature below 32°F

(0°C).

Drawer is incorrectly mounted into slide mechanism.

Drawer is over-loaded or the load is unbalanced.

Check the circuit breaker panel or fuse box tripped breaker or blown fuse.

Temperature around warming drawer must be above freezing.

Remount drawer into slide, per instructions above.

Reduce the weight to less than 50 pounds.

Redistribute drawer contents.

Warming drawer not preheated.

Preheat the warming drawer before each use.

Incorrect humidity control setting.

Set humidity control to CRISP to allow moisture to vent.

The control panel computer has detected an error:

#1 - Temperature error

#2 - Sensor error

#3 - Key pad error

#4 - Control error

Try resetting the computer. Disconnect the power cord, wait 20 seconds, then reconnect it. Check the control panel. If the indicator light still flashes, call for service. See page

<?>.

7

Warranty

What Is Covered

CERTIFICATE OF WARRANTIES:

DACOR WARMING DRAWERS

WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-

TRICT OF COLUMBIA, AND CANADA*:

FULL ONE-YEAR WARRANTY

The warranty applies only to the Dacor appliance sold to the first use purchaser, starting from the date of original retail purchase or closing date for new construction, whichever period is longer. Warranty is valid on products purchased brand new from a Dacor Authorized Dealer, or other seller authorized by Dacor.

If your Dacor product fails to function within one year of the original date of purchase, due to a defect in material or workmanship, Dacor will remedy it without charge to you.

All cosmetic damage (such as scratches on stainless steel, paint/porcelain blemishes, etc.) to the product or included accessories must be reported to Dacor within 60 days of the original purchase date to qualify for warranty coverage.

Consumable parts such as filters and light bulbs are not cov ered and are the responsibility of the purchaser.

LIMITATIONS OF COVERAGE

Service will be provided by a Dacor designated service company during regular business hours. Please note service providers are independent entities and are not agents of Dacor.

Dealer display and model home display products with a production date greater than 5 years, products sold “As Is,” and products installed for non-residential use, which include but are not limited to religious organizations, fire stations, bed and breakfast and spas carry a one year parts warranty only.

All delivery, installation, labor costs and other service fees are the responsibility of the purchaser.

Warranty will be null and void on product that has altered, defaced, or missing serial numbers and tags.

The owner must provide proof of purchase or closing statement for new construction upon request. All Dacor products must be accessible for service.

*Warranty is null and void if non-CUL approved product is transported from the U.S.

OUTSIDE THE FIFTY STATES OF THE U.S.A., THE

DISTRICT OF COLUMBIA, AND CANADA:

LIMITED FIRST YEAR WARRANTY

If your Dacor product fails to function within one year of the original date of purchase due to a defect in material or workmanship, Dacor will furnish a new part, F.O.B. factory to replace the defective part.

All delivery, installation, labor costs, and other service fees are the responsibility of the purchaser.

What Is Not Covered

• Sli ght color variations may be noticed because of differences in painted parts, kitchen lighting, product placement, and other factors; this warranty does not apply to color variation.

• Service calls to educate the customer on proper use and care of the product.

• Service fees for travel to islands and remote areas, which include but are not limited to, ferries, toll roads or other travel expenses.

• Consequential or incidental damage, including but not limited to food or medicine loss, time away from work or restaurant meals.

• Failure of the product when used for commercial, business, rental or any application other than for residential consumer use.

• Failure of the product caused by improper product installation.

• Replacement of house fuses, fuse boxes or resetting of circuit breakers.

• Damage to the product caused by accident, fire, flood, power interruption, power surges or other acts of God.

• Liability or responsibility for damage to surrounding property including cabinetry, floors, ceilings and other structures or objects around the product.

• Breakage, discoloration, or damage to glass, metal surfaces, plastic components, trim, paint or other cosmetic finis h caused by improper usage, care, abuse, or neglect.

Out of Warranty

Should you experience a service issue beyond the standard warranty period, please contact us. Dacor reviews each issue and customer concern to provide the best possible solution based on the circumstances.

THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRAN-

TIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE,

NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE

THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT

OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES,

INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR

PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE

DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR

BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL

DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT,

DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS

AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE

DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED,

ARE MADE TO ANY BUYER FOR RESALE.

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, therefore the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

8

fold here

BUSINESS REPLY MAIL

FIRST-CLASS MAIL PERMIT NO 1600 CITY OF INDUSTRY CA

POSTAGE WILL BE PAID BY ADDRESSEE

DACOR

ATTN WARRANTY PROCESSING DEPT

PO BOX 90070

CITY OF INDUSTRY CA 91715-9907

NO POSTAGE

NECESSARY

IF MAILED

IN THE

UNITED STATES

Please visit www.dacor.com

to activate your warranty online.

WARRANTY INFORMATION

IMPORTANT:

Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more than one Dacor product, please return all forms in one envelope, or activate the warranty online for each product.

Please be assured that Dacor will never sell your name or any information on this form for mailing-list purposes, as we do not consider it a proper way of expressing our gratitude for your having chosen Dacor products for your kitchen!

Owner Last Name (please print)

Street

City

Purchase Date

Dealer

City

First

Email

Middle Init.

State

Phone

Zip

State Zip

Your willingness to take a few seconds to complete the section below will be sincerely appreciated. Thank you.

1. How were you first exposed to Dacor products? (Please check one.)

 A. T.V. Cooking Show









B. Magazine

C. Appliance Dealer Showroom

D. Kitchen Dealer Showroom

E. Home Show

 F Builder

 G. Architect/Designer

 H. Another Dacor Owner

 I. Model Home

 J. Other

2. Where did you buy your Dacor appliances?

 A. Appliance Dealer

 B. Kitchen Dealer

 C. Builder Supplier





D. Builder

E. Other

3. For what purpose was the product purchased?

 A. Replacement only

 B. Part of a Remodel

 C. New Home

 D. Other

4. What is your household income?







A. Under $75,000

B. $75,000 – $100,000

C. $100,000 – $150,000

 D. $150,000 – $200,000

 E. $200,000 – $250,000

 F. Over $250,000

5. What other brands of appliances do you have in your kitchen?

A. Cooktop C. Dishwasher

B. Oven D. Refrigerator

6. Would you buy or recommend another Dacor product?

 Yes  No

Comments

Thank you very much for your assistance. The information you have provided will be extremely valuable in helping us plan for the future and in giving you the support you deserve.

Website: www.dacor.com/customer-care/contact-us Customer Assurance: 833-353-5483