Norstar Compact ICS 6.0 Manual

Compact ICS 6.0

System

Coordinator

Guide

Norstar and Meridian are trademarks of Nortel Networks

© Copyright Nortel Networks 2002

1-800-4 NORTEL www.nortel.com/norstar

P0992670 03

Printed in Canada

Table of Contents

Getting started with Norstar 13

Using this guide 13

Understanding programming 13

Before you start 14

What you’ll need to do programming 15

Using Buttons 15

Using the buttons under the display 18

The programming overlay 18

A map for working in programming 20

Starting and ending a session 24

Ending a session 25

Frequently used programming operations 27

Changing the time and date on the display 27

Adding or changing a system speed dial 29

Changing the name of a telephone 32

Changing the name of a line 34

Making changes to Call Forward No Answer 35

Making changes to Call Forward on Busy 37

Making Changes to Do Not Disturb on Busy 38

What would you like to do next? 40

Answering calls 41

Answering incoming calls with Hunt Groups 41

Answering an incoming call 41

Line buttons 42

What line indicators mean 42

Rings you may hear 42

Sorting calls by distinctive ring patterns 43

Answering calls at a prime telephone 43

Using a central answering position (CAP) module 44

Customizing your CAP module 45

Monitoring telephones with the CAP module 45

P0992670 03 Compact ICS 6.0 System Coordinator Guide

iv / Table of Contents

Release button 45

Hearing aid compatibility 46

Viewing information about a call on the display 46

Using Call Information for a particular call 46

Displaying Call Information before or after answering 47

Displaying Call Information for a call on hold 47

Making Call Display information appear automatically at a telephone 48

Changing what information is shown first about a call 48

Picking up a call ringing at another telephone 49

Answering any ringing telephone using Directed Pickup 49

Answering any ringing telephone using Group Pickup 49

Changing a pickup group for a set 50

Trunk Answer 51

Answer buttons 52

Creating a Conference Call 53

Disconnecting one party 53

Independently holding two calls 54

Putting a conference on hold 54

Splitting a conference 54

Removing yourself from a conference 55

Listening to a call as a group 56

Canceling Group Listening 56

Using Handsfree/Mute 56

Answering calls without lifting the handset 56

Making calls without lifting the handset 57

Muting Handsfree 57

Changing a regular call to handsfree 57

Changing a handsfree to a regular call 57

Using Handsfree 58

Changing Handsfree for a telephone 59

Changing Handsfree Answerback for a telephone 60

Turning Privacy on or off for a call 60

Creating a conference by releasing privacy 61

Making a call private 61

Checking call length using Call Duration Timer 61

Disconnecting by accident 62

Making calls 63

Choosing a line using a line button 65

Compact ICS 6.0 System Coordinator Guide P0992670 03

Table of Contents / v

Line pools 65

Using a line pool to make a call 66

Programming a memory button with a line pool feature code

66

Making calls from an ISDN terminal 66

Changing how you dial your calls 67

Using Standard Dial 67

Using Automatic Dial 67

Using Pre-dial 67

When the internal number you have called is busy 68

Priority Call 68

Making a priority call 68

Giving a telephone the ability to make priority calls 69

Using Ring Again 70

Turning on Ring Again 70

Canceling Ring Again 70

Auto Attendant 71

System Answer 71

Custom Call Routing (CCR) 72

CCR groups 72

Direct extension dialing 73

Customizing System Answer and CCR 73

Turning System Answer on or off 74

Turning CCR on or off 75

Choosing the attendant telephone 75

Changing the language for System Answer and CCR 76

Setting ring delay before System Answer takes a call 76

Setting the ring delay before CCR greeting answers 77

Adding/removing telephones from CCR groups 77

Using the pre-recorded greetings 78

Using customized greetings for System Answer and CCR

79

Time available for customized greetings 80

Recording customized greetings for System Answer and

CCR greetings 81

Programming or changing CCR destinations 83

Testing your custom System Answer and CCR 84

Storing a number on a memory button for Autodial 84

Adding an autodial button 84

Choosing a line for Autodial 85


vi / Table of Contents

Using intercom as the line for Autodial 85

Using Last Number Redial 86

Preventing a telephone from using Last Number Redial 87

Using Speed Dial 88

Changing and adding System Speed Dials 88

Adding or changing User Speed Dial 88

Making a speed dial call 90

Using Saved Number Redial 90

Saving a number 90

Dialing a saved number 90

Preventing a telephone from using Saved Number Redial 91

Handling many calls at once 93

Using Hold 93

Retrieving a held call 93

Holding automatically 93

Listening on hold 94

Holding a call exclusively 94

Using Call Queuing 95

Using system-wide call appearance (SWCA) 95

Incoming calls 96

Outgoing calls 97

No free call keys 98

Transferring calls 99

Using the transfer feature 99

Transferring a call 99

Transferring external calls 100

Canceling a transfer 100

Using Camp-on 102

Parking a call 103

Retrieving a parked call 103

Using Call Park 103

Using Callback 105

Forwarding your calls 107

Forwarding your calls to another Norstar telephone 107

Canceling Call Forward 107

Using Call Forward at your telephone 107


Table of Contents / vii

Overriding Call Forward 108

Changing the automatic Call Forward settings for a telephone 108

Changing Forward no answer 108

Changing the delay before a call is forwarded 109

Forward on busy 109

DND on Busy 110

Call Forward and Voice Mail 111

Line Redirection 111

Turning on Line Redirection 112

Canceling Line Redirection 112

Allowing a telephone to redirect calls 113

Turning the redirect ring for a telephone on or off 113

How Line Redirection is different from Call Forward 115

Using Line Redirection 115

Communicating in the office 117

Paging 117

Making a page announcement 117

Activating and deactivating the ability to page 118

Creating page zones 118

Using Page with external paging equipment 120

Sending messages using the display 120

Sending a message 120

Canceling a message you have sent 121

Viewing your messages 121

Replying to a message 121

Removing items from your message list 122

Viewing messages you have sent 122

Using Voice Call 124

Making a Voice Call 124

Answering a Voice Call without touching your telephone 124

Preventing Voice Calls to your telephone using Voice Call

Deny 125

Tracking your incoming calls 127

Using Call Log 127

Call Log options 128

Logging a call manually 128

Deleting old log items 129

Viewing your Call Log 129


viii / Table of Contents

Viewing a Call Log item 129

Erasing log items 129

Making a call using Call Log 130

Creating a password to your Call Log 130

Changing your Call Log password 131

Deleting an assigned password 131

Programming a telephone to log calls automatically 131

Using Voice mail 133

Customizing your telephone 135

Finding out what a button does using Button Inquiry 135

Making the display darker or lighter using Contrast adjustment

136

Changing the language on the display 136

English 136

French 136

Spanish 136

Programming a feature code onto a memory button 137

Programming feature buttons 137

Erasing a feature button 137

Labeling your set 139

Applying button labelling 139

Business Series Terminals 139

Identifying the telephones 140

T7316 Business Series Terminal button defaults 141

M7310 telephone button defaults 143

Default button assignments 144

Moving line buttons 147

Changing the type of ring 148

Adjusting the Ring volume 148

Hiding the message or calls indication 148

Restoring the messages and calls indication 148

User Preferences 149

Using User Preferences 149

Changing button programming 150

Changing a User Speed Dial 151

Changing Call Log options 152

Changing how calls are dialed 152

Changing the language used on the display 152


Table of Contents / ix

Making the display lighter or darker 152

Changing the ring on the telephone 152

Changing the voice path on the telephone 152

Programming Hunt Groups 155

Adding or removing members from a group 156

Moving members of a group 157

Assigning or unassigning lines to a group 158

Assigning a distinctive ring pattern to a Hunt Group 159

Setting the distribution mode 159

Setting the hunt delay 161

Programming busy line setting 161

Programming the queue time-out 162

Programming the overflow set 163

Setting the name 164

Using the Hospitality features 165

Hospitality passwords 165

Desk pswd 165

Cond pswd 166

Room/desk information 166

Programming room information 167

Using the room/set programming 169

Programming the alarm feature 170

Using the Administration set to control alarms 171

Using the alarm 172

Canceling an alarm 173

Turning off an alarm 173

Telephone features 175

Installing Business Series Terminals 175

Mounting a Business Series Terminal on the wall 176

Installing Norstar telephones 178

Naming a telephone or a line 180

Moving telephones 180

Stopping calls from ringing at your telephone:

Do Not Disturb (DND) 180

Stopping calls 180

Refusing to answer a call 181


x / Table of Contents

Canceling Do Not Disturb 181

Using Do Not Disturb 181

Using Background Music 182

Turning Background Music off 182

Using the device attached to the internal analog terminal adapter 182

Using a data communication device with the

I-ATA 188

Turning off tones that can interfere with data transmissions

188

Programming answering machines or modems to answer calls automatically 188

Using the I-ATA with modems and fax machines 188

Troubleshooting for the device attached to the I-ATA 189

ISDN 191

ISDN BRI 191

Line access from an ISDN terminal 192

ISDN BRI features 192

Network Name Display for BRI 192

Name and number blocking for BRI 193

Service provider features 193

Call Forward 193

Canceling Call Forward 193

Calling the number your calls are forwarded to 194

Automatic Call Back 194

Automatic Recall 194

MCID 194

Network Call Diversion 194

ISDN BRI terminals 195

ISDN applications 195

Videoconferencing and video telephony 195

Desktop conferencing 195

File transfer 195

Telecommuting 196

Group 4 fax 196

Remote LAN access 196

Leased line backup 196

LAN to LAN bridging 196

Internet and database access 196


Table of Contents / xi

Using System features 197

Using alternate or scheduled services 197

Preventing certain calls from being made 197

Making additional telephones ring 197

Changing the lines used by outgoing calls 197

Turning Services on and off 198

An example of how to turn on a Service manually 199

Turning Services on and off using feature codes 199

Viewing the active Services from a two-line display telephone 200

Viewing the active Services from a one-line display telephone 201

Using passwords 202

Using a Basic password 203

Changing passwords 203

Clearing a Call Log password 204

Hospitality password 204

Using special telephones 205

Direct-dial 205

Changing the direct-dial telephone assignments 206

Hotline 207

Bypassing a Hotline 207

Making a telephone a hotline telephone 207

Control telephone 208

Using Set lock 208

Changing Set Lock programming for a telephone 209

Using an auxiliary ringer 209

Turning the auxiliary ringer for a telephone on or off 209

Using Host System dialing signals 210

Link 210

Preventing a telephone from using Link 210

Pause 211

Long Tones 211

Programmed Release 212

Run/Stop 212

Wait for Dial Tone 213

Using pulse dialing for a call 213

Using your Norstar system from an external location 213

Controlling access to your Norstar system 214

Direct inward system access (DISA) 214


xii / Table of Contents

Class of Service (COS) 214

Maintaining security 215

Accessing Norstar remotely over the public network 215

Tones 216

Using Class of Service (COS) passwords 216

General System features 219

Disconnect supervision 219

Hunt Groups 219

Internal numbers 219

Line assignment 220

Target line 220

Line pools 221

Overflow call routing 221

M7100 and T7100 telephones 221

Memory buttons 222

One-line display 222

Prime line 223

Private lines 223

Volume bar 223

Troubleshooting 225

Using the alarm telephone 225

Reporting and recording alarm codes 225

Testing the telephone 225

Testing the telephone display 226

Testing the telephone buttons 226

Testing the speaker in the telephone handset 226

Testing the telephone headset 227

Testing the telephone speaker 227

Testing the power supply to a telephone 227

Common feature displays 229

Index 233

Backup programming overlays 251


/ 13

Getting started with Norstar

Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator.

This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.

The first section contains step-by-step instructions on changing the time and date, deciding how many rings it takes before a call is forwarded and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the second section of the guide, and refer to the first section only from time to time.

You can look at the contents page for an overview of the features that are available, or check the index for specific features or messages displayed on your telephone.

Understanding programming

When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They customize the system for your office. All programming is recorded in the

Norstar Programming Record

.


14 / Getting started with Norstar

You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.

There are four ways to customize and maintain your Norstar system:

• Initial programming is done for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment.

• Your programming as a system coordinator changes how features work for the system, as needed. It requires a system coordinator password.

• A basic programming password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities.

• Personal programming is available to anyone through the

Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves.

Before you start

Before you begin programming, plan what changes you want to make. Record the changes in the


so that you have the information at hand. For example, if you are going to program system speed dial numbers, fill out the page in the


so that you have all the numbers and codes handy once you start programming.


Getting started with Norstar / 15

What you’ll need to do programming

Programming is done using a telephone that can show two lines of information on its display. Examples of telephones with twoline displays are shown on page 15.

You need a programming overlay to show which buttons to press when you are doing programming. See ‘‘The programming overlay’’ on page 18.

When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.

Using Buttons

The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration below.

Business Series Terminal used for programming and maintenance

T7316



Norstar two-line display telephones

M7324

M7310

The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316 telephone.

Business Series Terminal buttons s

9

8

10

3

7

6

2

1

5

4

4



1

2

3

4 Memory buttons

5

Feature button

6

Hold button

7 Release button

8

Volume rocker switch

9

Display

Display buttons

Dialpad

Mute

10

Handsfree

Shows instructions for everyday calling as well as for programming.

Have a variety of uses. The current use is shown on the display above each button.

Used for dialing numbers when you are making calls.

For programming, the dialpad is also used for entering numbers and letters

Dial a number or feature code stored on the button.

Allows you to enter a feature code while using or programming the telephone.

Puts an active call on hold.

Hangs up an active call or ends programming.

Turns the volume you hear through the handset up or down. During programming this switch is used to adjust settings, such as for the display contrast.

Mutes the transmitter in the handset.

Allows you to speak to and hear a call without using the handset or headphones.

This guide shows the icons for Business Series Terminal buttons. Your set may have different labels, or the buttons in slightly different locations.

Refer to the table below for comparable Norstar icons,

Business Series Terminals

T7100, T7208, T7316, T7406

²

T7208 and T7316:

Button description

Feature

Handsfree/Mute

Norstar sets

M7100, M7208,

M7310, M7324

ƒ

©

Handsfree:

Mute:

³ú

≥

Ã

¨

Hold

Volume Control

Release

˙

≥

√

®



Using the buttons under the display

The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are

OK

,

CHANGE

or

COPY

. In this guide, display button instructions are underlined.

Display buttons display text display button command display button

The programming overlay

When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout (found at the front of this guide) that shows the directions the four buttons take you when programming.

Placing the programming overlay on a Business Series Terminal

Back

Heading

Business

Series

Terminals

Programming

Overlay

Next

Show

Back

Heading

Business

Series

Terminals

Programming

Overlay

Next

Show


T7316 overlay (smaller than actual size)


Business

Series

Terminal

Programming

Overlay

Heading

Back

Show

Next

M-series terminals overlay

Displays the heading for the current level

Heading

Back

Displays the first setting within a menu level

Back

Norstar Programming Overlay


Show

Next

Moves back one item on the current level

Moves display one item forward on the current menu level



Placing the programming overlay on M-series terminals

Heading

Back


Show

Next

T7310

Heading

Back


Show

Next

T7324

Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit (

ª

or

º

).

A map for working in programming

The programming maps on page 22, page 23, and page 24 show the headings you see when you move through the display menu after pressing ²¥¥¯öìéí and entering the password (the default password is ë÷éö or

ÛÜßÝß ). The maps show you the menu choices.

A Basic password can be used with a limited number of feature codes, including ¥¥æé÷ä and the codes for turning call


Getting started with Norstar / 21 services on and off. For more information, see ‘‘Using passwords’’ on page 202.

Terminals&Sets

Lines

Customize the many features used by telephones.

You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone.

Program names for each line.

Services

Sys speed dial

Passwords

Time&Date

Turn services on or off. These are Ringing service,

(often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses.

Program up to 255 different telephone numbers so that people in your office can dial them with a three-digit code.

Change the password you use for programming, or erase a Call log password.

Change the time, date, or both.

System prgrming

Change the settings for the System Answer that handles the overflow when the attendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call.



Programming map (page 1)

Terminals &

Sets

Show set

Enter digits or press

LIST.

Capabilities Fwd no answer Fwd to

Fwd delay

Name

User prefernces

Restrictions

Telco features

Fwd on busy

DND on busy

Handsfree

HF answer back

Pickup grp

Page zone

Paging

D-Dial

Priority call

Hotline

Fwd to

Fwd delay

Fwd to

Language

Display cntrst

Ring type

Voice path

Set restrictions

Intrn #

Extrnl# .... Use prime line

Aux. ringer

Allow redirect

Redirect ring

SM Supervisor

Model

Button progrming

User speed dial

Call log opt’ns

Dialing opt’ns

# of buttons

B01 ... BXX

CLRTEL#FEATR

# of speed dialers

Spd # XX

No one answered

Unanswered by me

Log all calls

No autologging

Standard dial

Pre-dial

Automatic dial

Dflt: Handsfree

Headset

Set lock (Partial,

Full, None)

Allow last no

Allow saved no

Allow link

1st Display

Called ID



Programming map (page 2)

Lines

Services

Show lines ___

Enter digits or press LIST

Ringing service

Name

Sys speed dial

Passwords

Restrn services

Routing service

Speed dial #

Enter digits or press LIST

Call Log pswds

Progrming pswds

Hospitality

Sched: Night

Evening

Lunch

Sched 4

Sched 5

Sched 6

Sched: Night

Evening

Lunch

Sched 4

Sched 5

Sched 6

Sched: Night

Evening

Lunch

Sched 4

Sched 5

Sched 6 add/change tel #

Use prime line

Display digits

Name

Show set

Sys admin:

23646

Basic: 22742

Desk pswd: 4677

Cond pswd:None

Time&Date

System

Prgrming

Hour

Minutes

Year

Month

Day

Hunt Group Show Group

Off, Manual,

Auto

Off, Manual,

Auto

Off, Manual,

Auto

Log pswd

Member DNs

Line assignment

Mode

Show line ___

Unassigned/

Assigned

Broadcast

Sequential

Rotary

Hunt Delay

If Busy

Q Timeout

Overflow

Name

BusyTone/Queue



Programming map (page 3)

System

Prgrming

(continued)

Auto

Attendant

Attd set

Language

System Answer

CCR

First/Second

After__rings

After__ rings

CCR groups

BusName

Hospitality Room/desk info

Service time

Alarm

Show set

Hour

Minutes

Attn attempts

Retry intrvl

Attn duration

Time format

Expired alarms

Show group:

Enter digits or press List

Room #

Adm pwd req’d

12 hr/24 hr

Notify set

Use tone

Starting and ending a session

As system coordinator, the first steps in making any change to the

Norstar system are always the same.

Jan 1 12:00pm Press

²

.

Feature:

Password:

RETRY

Press

¥¥¯öìéí

. It’s the same as pressing

¥¥ÛßßÜÝÝ

.

Press ë÷éöÛÜßÝß ). Press

RETRY to re-enter the password if it is entered wrong.

Terminals&Sets The display shows the first of the seven headings available for administration programming.

ë÷éö

is the password, unless the password has been changed. Check the Norstar Programming Record for the most recent password.



Ending a session

Press

¨

to end the session.

Display digits:Y

CHANGE

End of session After a few seconds, the time and date reappears on the display.

The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or

¨

.

You can see if the changes you have made to telephone programming have taken effect by pressing the

UPDATE

display key. The display shows you how many telephones have not been updated.

Press

DNs

to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated.

Record any changes you make in the

Norstar Programming

Record

. If there is a problem with the system, the installer needs to see a history of the changes you have made. Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded.




Frequently used programming operations / 27

Frequently used programming operations

The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index .

Changing the time and date on the display

Jan 1 12:00pm Press ² .

Feature: Press ¥¥¡ÝßÜ (which is the same as ¥¥æé÷ä ).

Password: Press ÛÛàÝÛ

( õêé

) or

ÛÜßÝß

(

ë÷éö

)

RETRY

The passwords can be changed. See ‘‘Using passwords’’ on page 202 for more information.

Entering letters and numbers using the dialpad

fourth press first press second press third press


28 / Frequently used programming operations

In this example, you are changing the time to 1:30 p.m.

Hour:01

NEXT

Hour:___

CANCL

CHANGE

Press CHANGE .

Press the dialpad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits.

CHANGE

The display prompts you to choose a.m. or p.m.

Press CHANGE and OK to select p.m.

AM

OK

Hour:01

NEXT

Minutes:00

NEXT

CHANGE

CHANGE

Press NEXT .

Press CHANGE .

Minutes:___

CANCL

Press the dialpad buttons to enter the minutes.

If you are only changing the time and not the date, press

¨

to end your session.

In this example, you are changing the date to July 15, 2002.

Press NEXT .

Minutes:30

NEXT

Year:00

NEXT

CHANGE

CHANGE

Press CHANGE .

Press the dialpad buttons to enter the year.

Year:___

CANCL

Year:02

NEXT

Month:01

NEXT

CHANGE

CHANGE

Press NEXT .

Press CHANGE .

Month:___

CANCL

Press the dialpad buttons to enter the month.

Use numbers for the months: 01 is January; 12 is December.



Month:07

NEXT

Day:01

NEXT

Day:___

CANCL

Day:15

CANCL

End of session

CHANGE

CHANGE

Press NEXT .

Press CHANGE .

Press the dialpad buttons to enter the day.

Press

¨


The clock controls the schedules used for services such as ringing and routing services.

After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.

Adding or changing a system speed dial

You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three-digit code

(001-255).

To change a speed dial that already exists, follow the same steps.

The new programming overwrites the previous number and settings.

Begin the programming session

Jan 1 12:00pm Press

²

.

Feature: Press

¥¥ÛßßÜÝÝ

.



Password: Press ÛÜßÝß .

RETRY

Choose a speed dial code

Terminals&Setsˆ Press ‘ three times.

Sys Speed Dialˆ Press ≠ .

Speed dial #:___ Press

ââÚ

.

LIST

You can pick any system speed dial code between 0 01 and 255.

Press ≠ .

Speed dial #:001ˆ

FIND

Add or change the telephone number

001:No number

001:___

CANCL

001:nnnnnnnn__

CANCL BKSP

CHANGE

OK

OK

Press CHANGE .

Use the dialpad to program the telephone number that you want to add. The telephone number can be up to 24 digits long.

Your display shows the telephone number, and not n’s as shown here. Press OK .

Select a line for the speed dial code

001:nnnnnnnn

CLR CHANGE

Use prime line

CHANGE

Press ‘ .

Press CHANGE to see your options: Use prime line , a specific line (for example Use line: 01 ), a line pool (for example Pool code:71 ), or Use routing tbl .

Stop pressing CHANGE when the display shows the prime line again.

Use prime line

CHANGE

In this example, the system selects the prime line automatically (the most common choice), to dial speed dial code 001.



If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number.

Choose what shows up on the display

Press ‘ .

Use prime line

CHANGE

Display digits:Y

CHANGE

Your choices are Yes and No. Yes means the display shows the telephone number. Press

CHANGE .

No means the display shows a name for the code.

Display digits:N

CHANGE

Program a name for a speed dial

The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name.

Alpha tagging feature: This feature offers name display for calls coming in over lines that offer number-only display services.

If you specify a name for a speed dial, and that person calls in on an external line, the speed dial name you specify acts as the name display for the call if the call number matches the number in the speed dial list (CLID Match). If the telephone has also been configured to display Caller ID (Caller ID set) and the name of a caller first (1st display), then the name you program for the speed dial code is the name that will display.

For example: If you create a speed dial for the courier company you use, and assign the name Courier with the following process, when that company calls you,

Courier would appear on the display for the call.

Note: The Alpha tagging feature is only active when the system CLID service provides number-only display services.

Press ‘ .

Display digits:N

CHANGE

Name:Sys Spd Di...

CHANGE

...al 001 ...

CHANGE

Press ≠ .

This is the name the display shows if you do not change it. Press CHANGE .



Name:___ Decide the name you want to give to the speed dial code.

-->

Press the numeric dialpad button that has the first letter of the name until the display shows the letter you want.

Press --> .

Name:S

BKSP -->

Name:S__

<-BKSP -->

Use the dialpad and --> until you have the entire name.

The name can be up to 16 characters long, including spaces.

Press # on the numeric dialpad to add spaces.

Name:SAVINGS BANK

<-BKSP -->

Press ‘ .

Name:SAVINGS BA...

CLR CHANGE

Press

¨


Or you can press – , then ‘ to program another speed dial number.

End of session

Changing the name of a telephone


Jan 1 12:00pm Press

²

.

Feature: Press

¥¥ÛßßÜÝÝ

.

Password: Press ÛÜßÝß .

RETRY



Change the name of a telephone

Terminals&Setsˆ Press ≠ .

Show set:___ Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is 21.

LIST

If the set has already been given a name, it appears after DN: on the display.

21:21ˆ Press ≠ then ‘ .

FIND

Name:21 This is the name the display shows if you do not change it. Press CHANGE .

CHANGE

Decide what name you want to give to the telephone number.

Name:___

-->

Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want.

Name:P Press --> .

BKSP -->

Name:P___

<-BKSP -->


Name:Pat P

<-BKSP -->

Press ‘ to use the name you have entered.

The name can be up to seven characters long, including spaces.

Name:Pat P

CLR CHANGE

Press

¨


You can press – once to continue programming this telephone, or press – twice to return to the Terminals and Sets heading.

End of session



Changing the name of a line


Jan 1 12:00pm Press

²

.

Feature: Press ¥¥ÛßßÜÝÝ .

Password: Press

ÛÜßÝß

.

RETRY

Change the name of a line

Terminals&Setsˆ Press ‘ .

Linesˆ Press ≠ .

Show line:______ Enter the three-digit number of the line you want to name. In this example, the line is 002.

LIST

This is the name the display shows if you do not change it.

Line002:Line002ˆ

FIND

Press ≠ .

Name:Line002 Press CHANGE .

CHANGE

Decide what name you want to give to the line.

Name:___

-->

Press the telephone numeric dialpad button that has the first letter of the name, until the display shows the letter you want.

Name:L Press --> .

BKSP -->

Name:L___

<-BKSP -->


The name can be up to seven characters long, including spaces.



Name:LOCAL

<-BKSP -->

Name:LOCAL

CLR CHANGE

Press ‘ to use the name you have entered.

Press

¨


You can press – once to continue programming this line, or press

– twice to return to the Lines heading.

End of session

Making changes to Call Forward No Answer


Jan 1 12:00pm Press ² .


Password: Press

ÛÜßÝß

.

RETRY

Change where a call goes when there is no answer


Show set:___

LIST

Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is

25.

If the set has been given a name, it appears on the display.

25:25 Press ≠ .

FIND

Capabilitiesˆ Press ≠ .

Fwd no answerˆ Press ≠ .



Fwd to:None

CHANGE

Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the DN is 21.

Fwd to:21

CLR CHANGE

You can press CLR to change the destination back to None .

Change the number of times the telephone rings before it is forwarded

Fwd to:21

CLR CHANGE

Press ‘ .

Forward delay:4

CHANGE

Use the CHANGE button to choose the number of times the telephone rings before it is forwarded.

Your choices are 2, 3, 4, 6 and 10 rings.

Forward delay:3

CHANGE

Press ¨ to end your session.

You can press – to continue programming capabilities for this telephone, or press – four times to return to the Terminals and Sets heading.

End of session

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the

Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups see

‘‘Programming Hunt Groups’’ on page 155.



Making changes to Call Forward on Busy


Jan 1 12:00pm Press

²

.


Password: Press

ÛÜßÝß

.

RETRY

Change where a call goes when a telephone is busy


Show set:___ Enter the internal number (intercom number) of the telephone extension. In this example, the DN is 25.

LIST


25:25 Press ≠ .

FIND

Capabilitiesˆ Press ≠ .

Fwd no answerˆ Press ‘ .

Fwd on busy. . .

Press ≠ .

Fwd to:None

CHANGE

Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the

DN is 21.

You can press CLR to change the destination back to None .

Fwd to:21

CLR CHANGE

Press

¨




You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading.

End of session

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward on busy feature is overridden and the Hunt

Group call continues to ring until the hunt time has expired. For more information about Hunt Groups see

‘‘Programming Hunt Groups’’ on page 155.

Making Changes to Do Not Disturb on Busy

When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone.


Jan 1 12:00pm Press

²

.

Feature: Press ¥¥ÛßßÜÝÝ .

Password:

RETRY

Press ÛÜßÝß .

Change Do Not Disturb on Busy


Show set:___

LIST

Enter the internal number (intercom number) of the telephone extension. In this example, the DN is 25.



25:25

Capabilitiesˆ

FIND


Press ≠ .

Press ≠ .

Fwd no answerˆ Press ‘ twice.

DND on Busy:N Press CHANGE to turn the feature on.

CHANGE

DND on Busy:Y A second press turns it off again. Press ¨ to end your session.

CHANGE

You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading.

End of session

Tip -

If the Norstar set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call.

The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups see ‘‘Programming

Hunt Groups’’ on page 155.

For more information on Call Forward and similar settings, see

‘‘Forwarding your calls to another Norstar telephone’’ on page

107.



What would you like to do next?

Some of the most common programming tasks are listed below.

For a comprehensive list of settings and instructions, see either the Table of Contents or the Index.

Redirect calls coming in on a line.

Allow individuals to answer calls that are ringing at another telephone.

Assign telephones to different zones for paging.

Turn the night service on and off.

See ‘‘Turning on Line

Redirection’’ on page 112.

See ‘‘Picking up a call ringing at another telephone’’ on page 49.

See ‘‘Paging’’ on page 117.

Use a basic password so others can take care of programming such as changing user speed dials, changing names, changing the time and date, and activating Auto Attendant features.

See ‘‘Making additional telephones ring’’ on page 197.

See ‘‘Using passwords’’ on page

202.


Answering calls

Answering incoming calls with Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You may not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See ‘‘Choosing a line using a line button’’ on page 65 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.


42 / Answering calls

Line buttons

One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The M7100 and T7100 telephones have two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

³

to switch between two calls, one active and one on hold.

What line indicators mean

º Flashing on and off for equal lengths of time

º Flashing on and off more quickly

º Flashing on for longer than off

º On, not flashing

Off

There is an incoming call on the line.

You have placed a call on hold.

Someone else has put a call on hold on that line.

You are connected to the call on that line or the line is in use elsewhere.

The line is free.

Rings you may hear

A double beep every ten seconds

A long single ring

A shorter double ring

A brief single ring

Three beeps descending in tone

A call has been camped to your telephone.

There is an external call on the line for you.

There is an internal call on the line for you or a call is being transferred to you.

A call is being redirected on one of your redirected lines. You cannot answer this call.

You are receiving a priority call.


Answering calls / 43

Sorting calls by distinctive ring patterns

When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones and lines is

None, which is the lowest priority.

Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone.

Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented.

Note: External calls always have a higher priority than internal calls.

Note: If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program.

If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the

Hunt group.

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the telephone assigned to the attendant. The installer or customer service representative programs a prime telephone for a line.

Displays

DND from 21

DND transfer

DRT Line001

The person at telephone 21 has forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

Nobody answered this call so the system transferred it to you.



Line001 callback

CALLBACK

Line001 to prime

Someone has camped, parked or transferred a call on line 001, but no one has answered it.

Press CALLBACK or the line button to connect to the call.

There is no telephone that can receive a call on line 001 so the system has transferred it to you.

Line002>Line052 The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you.

For other displays, see ‘‘Common feature displays’’ on page 229.

Using a central answering position (CAP) module

A central answering position (CAP) is a Norstar M7324 telephone and a

CAP module that your installer or customer service representative programmed as a CAP. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.

M7324 set with one CAP module

M7324 telephone

CAP module

A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one Norstar CAP module to the telephone to increase the number of lines it can handle.

When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number.



Customizing your CAP module

If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the

CAP module by using

²¥¡Ú

. See ‘‘Moving line buttons’’ on page 147.

Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See ‘‘Storing a number on a memory button for Autodial’’ on page 84 and ‘‘Customizing your telephone’’ on page 135 for information on programming memory buttons.

Monitoring telephones with the CAP module

The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Tip -

You can send up to 30 messages from a CAP.

Release button

Pressing

¨

ends a call. You do not have to put the handset down.

¨ also ends feature programming.

While you are on a call, do not press

¨

to end a feature you are using. If you do, you disconnect the call. Use

²

instead.



Hearing aid compatibility

The handsets on all Norstar telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller's name or telephone number is displayed.

When you transfer an external call to another Norstar user, this information is displayed on the recipient's telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press

²¡ÚÚ

, you see only the line number or line name.

To use logging features with Call Display, see ‘‘Using Call Log’’ on page

127.

Using Call Information for a particular call

²¡ÚÚ

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller name, telephone number, and the line name. For an internal call, you can display the caller name and the internal number of their set. You can see information for ringing, answered, or held calls.

Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way.



Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company.

Tip -

Call Log displays the same information as Call

Information, along with the date and time of the call, and the number of times the caller called.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1.

Press

²¡ÚÚ

.

2.

Press

£

or VIEW to display more information about an external call.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press

²¡ÚÚ

, you see only the line number or line name.

Displaying Call Information for a call on hold

1.

Press

²¡ÚÚ

. The display shows ˆSelect a call .

2.

Select the line on hold. Information about the call is displayed.

3.

Press

£

or VIEW to display more information about an external call.

Tip -

If your telephone automatically displays Call

Display information for a call, you need to press

²¡ÚÚ before you can press

£

or VIEW to display more information about the call.



Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

This feature is not available to ISDN terminals.

Changing what information is shown first about a call

Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, or the name of the line in your Norstar system that the call is on. For each telephone, you can determine which information is displayed first.

You need the programming template found at the front of this guide. See

‘‘Getting started with Norstar’’ on page 13 for more information.

1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß

(the default System Coordinator password).

3.

Press ≠ and enter the internal number of the telephone you want to program.

4.

Press ≠ .

5.

Press ‘ four times.

6.

Press ≠ .

7.

Choose a setting at 1stDisplay: using the CHANGE button. The choices are Name , Numbr or Line .

You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see

Private name or Private number on the display if the caller blocks that information.



Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed

Pickup

²àß

You can answer any telephone that is ringing in your Norstar system.

1.

Press

²àß

.

2.

Enter the internal number of the ringing telephone.

Call Pickup cannot be used to answer analog lines that are set to private.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.

Tip -

Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering.

Answering any ringing telephone using Group Pickup

²àÞ

Your Norstar system can be divided into four pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press

²àÞ

.



Group Pickup cannot be used to retrieve a camped call.

If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.

Tip -

A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group. For more information on Hunt Groups see ‘‘Programming Hunt

Groups’’ on page 155.

Changing a pickup group for a set

Telephones can be put into and taken out of pickup groups.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press ‘ five times.

6.

Press CHANGE at Pickup grp : to assign the telephone to pickup group

1 , 2 , 3 , or 4 , or to None .

Displays

Already joined

Pickup denied

You are already connected to the telephone that made the call you are trying to pick up. This can happen if you are on a call to a co-worker, your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call.

There is no call that you can pick up or the call that was ringing has already been answered.

You have tried to pick up a call on someone else's private line.



Pickup: Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

²

.

Trunk Answer

²¡ââ

The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a

Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

Answering a call using Trunk Answer

Press

²¡ââ

.

Tip -

If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a call on someone else’s private line.

The call that is ringing is on a line that is not in a Ringing Service.



Answer buttons

You can use an Answer button to monitor calls to another telephone. All calls to the monitored Norstar telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that telephone. This allows for another, simultaneous call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information on Hunt Groups see


The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are:

Basic, Enhanced and Extended.

See the Modular ICS 6.0 Installer Guide for more information.

• ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored.

• You cannot make calls using Answer buttons.

• If more than one call is ringing at a telephone, the first call appears on the Answer button of the attendant. Any subsequent calls appear on intercom buttons, if they are available.

Tip -

More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.



Creating a Conference Call

You can talk to two people at once.

1.

Make sure you have two calls, one active and one on hold.

2.

Press

²Ü

.

3.

Press the appropriate button to retrieve the held call (this is automatic on the M7100 and T7100 telephones).

You can create a conference when you are on a call.

1.

Make a second call.

2.

Press

²Ü

.

3.

Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip -

You can create a conference by releasing privacy on a call. See ‘‘Turning Privacy on or off for a call’’ on page 60.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other.

On the telephone you are using for system programming:

1.

Press the line button of the call that you want to disconnect. The call that you want to keep is automatically put on hold.

2.

Press

¨

. The call is disconnected.

3.

Press the line button of the held call to speak to the remaining person.

On an M7100 or T7100 telephone:

1.

Press

²£Ü

, to place one caller on hold. Press

³

again, to put the caller you want to keep on hold.



2.

Press

¨

. The call is disconnected.

3.

Press

³

to speak to the remaining party.

Independently holding two calls

For all Norstar telephones except the M7100 and T7100 telephones, you can put the two people in a conference call on hold independently so that they cannot talk to each other.

1.

Press the line button of one person. The other person is automatically put on hold.

2.

Press

³

. The second person is put on hold.

You can re-establish the conference.

1.

Take one call off hold.

2.

Press

²Ü

.

3.

Take the other call off hold.

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing

³

.

You can reconnect to the conference by pressing either of the held line buttons. For M7100/T7100 telephones, press

³

.

Splitting a conference

You can talk with one person while the other person is on hold.

On a T7316, M7208, M7310 or M7324 telephone:

1.

Press the line button of the person you want to speak to. The other person is automatically put on hold.

On an M7100 or T7100 telephone:

1.

Press

²£Ü

. The first party is on hold.

2.

Press

³

, if necessary, to switch parties.



You can re-establish the conference.

1.

Press

²Ü

.

2.

Take the held call off hold. This is not necessary for the M7100 or

T7100 telephone.

Removing yourself from a conference

You can remove yourself from a conference, and connect the other two callers through your Norstar system.

Enter the Transfer feature code

²àâ

.

When you remove yourself from a conference using the Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is disconnected.

Displays

3 parties only

Conf. on hold

You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have put a conference call on hold.

Conference busy

Line001 21

TRANSFER

You have tried to make a conference call, but your system is already handling its maximum of four conference calls.

You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFER or entering the Transfer feature code.

Press held line You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.




Listening to a call as a group

To allow people in your office to listen in on a call using Group Listening, press

²¡âÛ

.

Continue to speak to the caller through the telephone handset. The voice of the caller broadcasts through the speaker on your telephone. The microphone on your telephone is off, so the caller does not hear people in your office.

Canceling Group Listening

Group Listening is canceled automatically when you hang up or when you press

²£¡âÛ

.

Tip -

Keep the handset away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press

¨

to prevent feedback when hanging up.

Using Handsfree/Mute

The ability to use Handsfree has to be turned on or off for each telephone.

The type of Handsfree can be changed. See ‘‘Changing Handsfree for a telephone’’ on page 59.

You must turn on Handsfree for a telephone to be able to use a headset.

Answering calls without lifting the handset

1.

Press the line button for the ringing call.

This step is not necessary if you have a prime line assigned to your telephone.

2.

Press the button labeled Handsfree/Mute. The internal microphone and speaker are automatically turned on.



Handsfree is not available for an M7100 or a T7100 telephone.

Tip -

Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.

Making calls without lifting the handset

1.

Press the button labeled Handsfree/Mute.

If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker are automatically turned on.

2.

Dial your call.

3.

Speak normally.

Muting Handsfree

1.

Press the button labeled Handsfree/Mute to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call.

2.

Press the button labeled Handsfree/Mute to turn the microphone back on again and continue your handsfree call.

Changing a regular call to handsfree

1.

Press the button labeled Handsfree/Mute.

2.

Hang up the handset.

Changing a handsfree to a regular call

Lift the handset.



Using Handsfree

The indicator next to the button labeled Handsfree/Mute is solid when you have Handsfree turned on.

The indicator next to the button labeled Handsfree/Mute is solid when you mute the microphone.

Note: Other models of telephone may have one button for both functions.

In this case, when the set is on handsfree and the microphone is on, the light is solid. If the set is on handsfree and the microphone is off, the light flashes.

Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. Your caller's voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller's speech.

To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone's volume (press the left end of

Ã

while speaking) prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted to prevent feedback problems.

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise.

Tip -

In open-concept environments, use the handset when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.



Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press ‘ three times.

6.

Choose a setting at Handsfree: using the CHANGE button.

There are three ways to set Handsfree for an individual telephone:

Handsfree:None

CHANGE

Handsfree:Auto

CHANGE

Handsfree:Std

CHANGE

Handsfree is not available to the telephone.

You can make or answer a call without having to pick up the handset or press the button labeled

Handsfree/Mute. The internal microphone and speaker of the telephone turn on automatically when you press a line or intercom button to make or answer a call.

A standard version of Handsfree described

‘‘Using Handsfree/Mute’’ on page 56.


Both Auto and standard Handsfree allow you to use a headset with a

Norstar telephone.

A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone.



Changing Handsfree Answerback for a telephone

Handsfree Answerback allows you to answer a voice call without lifting the handset. It is always turned off for an M7100 or T7100 telephone.

You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.


6.

Choose a setting (Yes or No) at HF answerback: using the CHANGE button.

Turning Privacy on or off for a call

²¡Ü

Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls.

When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.



Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

1.

Press

²¡Ü

.

2.

Tell the other person to press the line button and join your conversation.

Only two Norstar telephones in addition to the external caller can take part in this kind of conference.

Making a call private

If a line is programmed to not have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation.

Press

²¡Ü

.

Checking call length using Call Duration Timer

By pressing

²àà

, you can see how long you spent on your last call, or how long you have been on your present call.

Displays

21 02:47

Line001 01:45

The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.

You parked your last call. The display shows the length of time the call was parked. You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone.



Disconnecting by accident

If you accidentally drop the handset back into the telephone cradle while answering a call, you can quickly retrieve the call.

Pick up the handset again or press the button labeled Handsfree/Mute within one second to be reconnected to your call.


Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the handset and dial. The Norstar system supports three methods of dialing. See ‘‘Changing how you dial your calls’’ on page

67.

• Pick up the handset, press a line button, and dial, if the call is not on your prime line.

• Press the button labeled Handsfree/Mute and dial to talk without using the handset. See ‘‘Using Handsfree/Mute’’ on page 56.

• Press the button labeled Handsfree/Mute, press a line button, and dial to talk without the handset and if the call is not on your prime line.

• Press a line button and dial to talk without the handset and if

Automatic Handsfree is assigned to your telephone.

• Use one of the features that make dialing easier. See ‘‘Storing a number on a memory button for Autodial’’ on page 84.

Displays

21 busy

PRIORITY LATER

9__

QUIT BKSP

95551234

TRANSFER

Already joined

The telephone you have called has no internal lines available. Press LATER to use the Ring

Again or Message features or press PRIORITY to make a priority call.

You are dialing using Pre-Dial. To erase an incorrect digit, press the left end of

Ã or BKSP . When the number is complete, select a line or lift the handset.

This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER .

Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call.


64 / Making calls

Calling 21

PRIORITY LATER

Can't ring again

Do not disturb

PRIORITY LATER

Expensive route

Hidden number

Line denied

Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again

(page 70) or Message (page 120) feature, or press PRIORITY to make a priority call.

You cannot use Ring Again on your current call.

You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.

The telephone you are calling has Do Not

Disturb turned on. Press LATER to use the Ring

Again or Messages features, or press PRIORITY to make a priority call.

You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route.

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have attempted to use someone else's private line.

Enter the digits of the number you want to dial.

Line001

TRANSFER

No last number

No line selected

Not in service

On another call

LATER

Restricted call

You have not dialed an external telephone number since the last power interruption or system reset.

Either you have no prime line or your prime line is busy. Select a line manually before dialing.

You have entered the number of a telephone that is not in service.

The telephone you have called is on another call.

Press LATER to use the Ring Again or Message features.

The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls.


Making calls / 65

Ring Again?

YES NO

Select a line

EXIT

Press YES to use Ring Again. Press NO to send a message. See ‘‘Sending a message’’ on page

120 and ‘‘Turning on Ring Again’’ on page 70.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use.

Select a line and dial again.

Press YES to send a message. See Messages.

Send message?

YES NO


Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call.

Having several line buttons allows you immediate access to more than one line.

The M7100 and T7100 telephones have two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 or T7100 telephone can be assigned two lines. You can press

³

to switch between two calls, one active and one on hold.

Line pools

A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call.

The Norstar Compact ICS can have three line pools, and a telephone can be programmed to access any number of them.

A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.

Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool.


66 / Making calls

Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use.

Using a line pool to make a call

²ßÝ

1.

Press

²ßÝ

.

2.

Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1.

Select an internal line (intercom).

2.

Dial the line pool access code.

Tip -

If no lines are available in the line pool, you can use Ring Again at the busy tone. You are notified when a line in the line pool becomes available. See ‘‘Using

Ring Again’’ on page 70.

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See

‘‘Programming feature buttons’’ on page 137 for more information.

If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on.

The indicator turns off when a line becomes available.

Making calls from an ISDN terminal

ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.



Changing how you dial your calls

1.

Press

²¥¡Û

.

2.

Press

£

or NEXT until the dialing mode you want appears.

3.

Press

³

or OK to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a memory button.

Using Standard Dial

Standard Dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the handset or press the button labeled Handsfree/Mute.

You cannot use Standard Dial on an M7100 or T7100 telephone unless you pick up the handset first. If you are using either of these sets, use the

Automatic Dial or Pre-dial feature for on-hook dialing.

Using Automatic Dial

Automatic Dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.

Automatic Dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an analog terminal adapter (ATA) cannot use

Automatic Dial.

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the handset. You can pre-dial both external and internal numbers. You must, however, select the correct type of line

(external or internal) for the type of number you have entered.


68 / Making calls

Tip -

If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb (

²

°fi ). This does not affect numbers you are entering.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

When the internal number you have called is busy

Priority Call

²ßá

If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only.

Tip -

Priority calls cannot be made to Hunt Group DNs.

For more information about Hunt Groups see


Making a priority call

1.

Press

²ßá

.

2.

Wait for a connection, then speak.

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see

‘‘Using Do Not Disturb’’ on page 181. If the person does nothing, the priority call feature puts their active call, including conference parties, on

Exclusive Hold and connects your call.



Giving a telephone the ability to make priority calls

You need the programming template. See ‘‘Getting started with Norstar’’ on page 13 for more information.

1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press ‘ nine times. The display shows Priority call: .

6.

Press CHANGE to choose Y (Yes) or N (No).

Displays

Call blocked

Please wait

Priority denied

You tried to place a priority call to another Norstar telephone. The person you called has blocked your call. Try to call later.

The party you are calling has eight seconds to decide whether to accept or reject your priority call.

The telephone you are calling has already received a priority call or is unable to receive priority calls.

You can make a priority call only while your telephone displays:

21 busy

PRIORITY LATER

Calling 21

PRIORITY LATER

Do not disturb

PRIORITY LATER

On another call

PRIORITY LATER


70 / Making calls

Using Ring Again

Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

Tip -

The Ring Again feature cannot be used when calling a Hunt Group DN. For more information on Hunt

Groups see ‘‘Programming Hunt Groups’’ on page 155

Turning on Ring Again

Press

²Û

before you hang up.

Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

Press

²£Û

to cancel a Ring Again request.

Displays

Can't ring again

Ring Again?

YES NO EXIT

You cannot use Ring Again on your current call.

You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.

Press YES to use Ring Again. Press NO if you prefer to send a message.


Auto Attendant

The built-in Auto Attendant automatically answers and directs incoming calls, which can reduce or eliminate the workload for the person who answers incoming calls for an office. The Auto Attendant carries out three tasks: System Answer, Custom Call Routing (CCR) and direct extension dialing.

Tip -

The Auto Attendant can transfer calls to a Hunt

Group. For more information on Hunt Groups see


Your installer or customer service representative enables the Auto

Attendant for your Compact ICS, and programs which lines are to be answered by CCR.

You may have the option of choosing to record your own greetings instead of using the pre-recorded greetings for System Answer and CCR. Consult your Customer Service Representative to determine whether or not your system has the capability to record customer greetings.

System Answer

The System Answer feature simplifies the job of answering calls by making sure all calls are answered within a set number of rings. When calls go unanswered at the telephone monitored by System Answer (called the attendant set), Norstar answers the call and plays a greeting. It then puts the call on hold until someone can retrieve it.

If the caller knows the internal number they want to reach, or is using the

Norstar remote features, they can dial while the System Answer greeting is playing.

System Answer monitors all external calls that appear as a flashing line button on the attendant telephone including Answer buttons and external calls that have been transferred. After System Answer has played the


72 / Auto Attendant greeting, the call is put on hold at the same line indicator where it first appeared. The feature does not answer calls from internal extensions.

Custom Call Routing (CCR)

The job of answering and transferring calls can be taken over by CCR.

When someone calls on lines monitored by CCR, the system answers the call and plays a greeting you have recorded. Callers using a tone dial set can then:

• direct their call by pressing a digit as instructed by your greeting (for example, “to reach our salespeople, press 4”)

• enter an internal telephone number (a fast way for regular callers to reach someone directly)

• access remote features

• reach an attendant by pressing a single digit (a way to transfer out of

CCR and talk to someone)

You can use two greetings with CCR: one for when your office is open and one for when it is closed. The business closed greeting may announce your office hours and give a digit to press to leave a message (if you have a voice mail system or answering machine), and callers can dial an internal number to reach someone who is working after hours.

If CCR forwards a call and it goes unanswered (either because the caller enters an invalid extension number or no one is there to answer the call) the call is redirected to ring at the prime telephone after the usual Callback delay. Once a caller has dialed out of the CCR greeting, he or she is not able to return and make another selection.

CCR groups

CCR allows callers to reach groups of telephones by dialing a single digit they select from the audio menu. You create the CCR groups in programming.

When a call is sent to a CCR group in which all the telephones have the same programming, the call goes to the telephone with the lowest internal number.


Auto Attendant / 73

If the telephones in a CCR group have different programming, the call is handled by the telephone programming that takes effect first. For example, if a telephone in a group forwards after two rings, it forwards the call from

CCR before the telephones in the group that are programmed to forward after three rings.

A CCR call is forwarded by Forward on Busy, the Call Forward feature code, and Callback programming. Be sure to keep this in mind when programming the telephones in your CCR groups.

When a call that was handled by CCR rings at your telephone, call information appears automatically on the display. You must subscribe to a call display service and have the proper equipment installed in your system for this feature to work. If CCR is programmed to answer the call in less than two rings, the call information may not be captured and forwarded to the telephones in the CCR group.

Direct extension dialing

Both System Answer and CCR give the caller the opportunity to dial an internal telephone number or use remote feature access such as direct inward system access (DISA). This means callers do not have to wait to reach the person they are calling and only the person they are calling has to handle the call.

Customizing System Answer and CCR

Your installer or customer service representative turns on System Answer and CCR for your system. They assign which lines can be answered with

CCR. Until this master control is turned on, the Auto Attendant features are not available.

It is recommended that the CCR not be programmed to answer lines that are answered by System Answer at the attendant telephone (usually the reception telephone).

Plan how you are going to customize System Answer and CCR before you start programming.

• Decide which telephone is to be the attendant telephone. This telephone is one where calls can be answered automatically and put on hold.


74 / Auto Attendant

• For pre-recorded greetings, decide which language is to be used to greet callers. If you want two languages, decide which is heard first.

• Write down the greetings or scripts that you want to record as the company greeting and business closed greeting. Refer to examples in

‘‘Recording customized greetings for System Answer and CCR greetings’’ on page 81.

• Organize your telephones into groups and decide what number a caller is to use to reach each group. Using the groups and numbers you have created, write down the greeting or “script” to be heard as the CCR.

• Decide how many times a call rings before System Answer and CCR answer. Be sure it does not conflict with voice mail or other auto attendant applications you may be using. If CCR lines ring at the attendant set, CCR and System Answer can conflict.

• Use a programming session and feature codes to create your custom

System Answer and CCR.

• Test both System Answer and CCR to make sure they are working properly.

• Make sure your installer or customer service advisor has programmed your system to use the held line reminder tone. This provides another indication that System Answer has placed a call on hold.

Turning System Answer on or off

²¥¡ÜÚ

System Answer can be turned on and off at any telephone in the system.

System Answer handles only the calls that ring at the attendant telephone

(attendant set).

1.

Press

²¥¡ÜÚ

. The display shows the current status of

System Answer.

2.

Press CHANGE or

£

and enter the System Coordinator password or

Basic password (the default passwords are

ÛÜßÝß

and

ÛÛàÝÛ

) to turn the feature on or off.

3.

Press OK or

¥

to confirm the change.



Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls.

Tip -

You can program the feature code for turning

System Answer and CCR on or off on a memory button with an indicator at the attendant telephone. You know that the feature is turned on when the indicator is lit at the attendant set.

Turning CCR on or off

²¥¡ÜÛ

1.

Press

²¥¡ÜÛ

. The display shows the current status of CCR.

2.

Press CHANGE or

£

and enter the System Coordinator password or

Basic password (the default passwords are

ÛÜßÝß

and

ÛÛàÝÛ

) to select a setting: OFF , Bus. Open , or Bus. Closed .

3.

Press OK or

¥

to confirm the change.

See the section on recording greetings for a description of the Business

Open and Business Closed greetings used with CCR.

Choosing the attendant telephone

Programming allows you to choose a telephone to be the attendant telephone (attendant set). External calls that go unanswered at this telephone are handled by System Answer.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


The display shows Terminals&Setsˆ .

3.

Press “ twice. The display shows System prgrmingˆ

4.

Press ≠ , ‘ , and ≠ . The display shows the internal number of the current attendant telephone.


76 / Auto Attendant

5.

Press CHANGE and enter the internal number of the telephone you want to assign as the attendant telephone.

Changing the language for System Answer and CCR

The programmed greetings used with the auto attendant features are available in three languages. You can change which language that callers hear, or program the system to play greetings in a second language.

If you record your own greeting, that custom greeting is the one that is played regardless of the language choice.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


The display shows Terminals&Setsˆ .

3.

Press “ twice.The display shows System prgrmingˆ .

4.

Press ≠ , ‘ , and ≠ . The display shows the setting for the attendant telephone.

5.

Press ‘ . The display shows Languageˆ .

6.

Press ≠ . The display shows the first language used in greetings.

7.

Press CHANGE to select a language: English , French or Spanish .

8.

Press ‘ . The display shows the second language that callers hear. Press CHANGE to select a different language or NONE .

Setting ring delay before System Answer takes a call



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press “ twice.

4.

Press ≠ , ‘ , and ≠ .



5.

Press ‘ twice. The display shows System Answer…

6.

Press ≠ .

7.

Press CHANGE until you see the appropriate number of rings (between

1 and 12).

If the system is busy answering calls, the line rings until System Answer can retrieve the call.

Setting the ring delay before CCR greeting answers



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press “ twice.

4.

Press ≠ , ‘ , and ≠ .

5.

Press ‘ three times. The display shows CCRˆ .

6.

Press ≠ .

7.

Press CHANGE until you see the appropriate number of rings (between

1 and 12).

If the system is busy answering calls, the line rings until CCR can retrieve the call.

If CCR is programmed to answer the call in less than two rings, the call information may not be captured and forwarded to telephones in the CCR group.

Adding/removing telephones from CCR groups

The greeting you create for CCR tells a caller to press a number to reach a group of telephones. You add or remove telephones from these groups

(CCR groups) in programming.


78 / Auto Attendant



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press “ twice.

4.

Press ≠ , ‘ , and ≠ .

5.

Press ‘ three times. The display shows CCRˆ .

6.

Press ≠ .

7.

Press ‘ . The display shows CCR groupsˆ .

8.

Press ≠ and enter the number of the group to which you want to make changes.

9.

Press ≠ and enter the internal number of the telephone you want to add or remove from the group.

10. Press CHANGE to select the status of the telephone in the group:

Assigned , Unassgnd .

You can have a total of nine CCR groups. Each group can include up to 20 telephones.

Using the pre-recorded greetings

Pre-recorded greetings are always used when the System Answer or CCR are turned on, even if you do not create personalized recordings. The prerecorded greetings can be turned off (not erased) and/or replaced with userrecorded substitutes. If a pre-recorded greeting is turned off, all System

Answer and CCR features that use that greeting are affected.

Incoming calls at the attendant telephone hear the System Answer greetings. Lines that are set up to be answered by CCR hear a different set of greetings. They are:

• All of our operators are busy.

• If you know the extension that you want, and are using a touch-tone phone, please dial it now.

• Or, hold the line and your call will be answered as soon as possible.

• Thank you for calling.



In the next section, these recordings appear (in italics) as part of examples of complete greetings that callers might hear. “Thank you for calling” is heard when the caller does not respond to the Business closed greeting after it has been repeated, before the system disconnects the caller.

Using customized greetings for System Answer and

CCR

Norstar uses both greetings you record and pre-recorded greetings to tell callers how their call is being handled. You can make your own voice recordings for all of the greetings used in System Answer and CCR.

For customer greetings, you can create your own version or turn the greeting off completely. With system greetings, you can select the system version, create your own version, or turn the greeting off.

The following examples use greetings recorded for use at a company called

Bluebird Consulting. You can use them as models for when you make your own recordings.

The pre-programmed parts of the greetings are shown in italics.

System Answer on:

You have reached Bluebird Consulting.

All of our operators are busy. If you know the extension that you want, and are using a touch tone phone, please dial it now. Or, hold the line and your call will be answered as soon as possible.

You may choose to create your own message (shown in italics following) instead of using the pre-recorded greetings:

You have reached Bluebird Consulting.

We can’t come to the phone right now. If you know the number of the person you are trying to reach, enter the number now. Or stay on the line and someone will assist you momentarily.

CCR, Bus. open :

You have reached Bluebird Consulting. To reach one of our sales agents, press 1. To contact our accounting office, press 2.


80 / Auto Attendant

To reach Joan Smithers, press 3. To talk to an attendant, press 0. To repeat this menu, press star.

If you know the extension that you want, and are using a touch tone phone, please dial it now. Or, hold the line and your call will be answered as soon as possible.

CCR, Bus. closed :

You have reached Bluebird Consulting. Our offices are closed. Our business hours are 8 a.m. to 5 p.m., Monday through Friday, Pacific

Standard Time.

If you know the extension that you want, and are using a touch tone phone, please dial it now.

Tip -

For better sound quality in your greetings, use the handset for recording greetings (not the handsfree microphone).

Time available for customized greetings

You have a total of 96 seconds of recording time to allocate to all greetings.

If you begin by recording a 15-second company greeting, there are

81 seconds available for the remaining greetings (96-15=81). The maximum length of a single recording is 32 seconds. If you exceed the maximum time for a single recording, an error message accompanied by a tone is given.

A greeting that is turned off is not erased. The time used by the greeting does not return to the 96-second time pool.

User-recorded greetings are stored on the feature card. The recordings are erased when the card is replaced. If the same card is removed then reinserted, the recordings are preserved. You must re-record all userrecorded greetings when upgrading to a new feature card.

System greetings are permanent and can never be erased.



FLASH memory degrades slightly each time a message is recorded. Typically, messages can be erased and written thousands of times. However, care must be taken to plan out what messages are to be recorded and how often they are to be changed in order to reduce the number of rerecordings made over a long period of time. A warning is given when the card has degraded significantly. Contact your Customer Service Representative when this warning occurs.

The pre-recorded system messages do not use any portion of the 96 seconds of total recording time. They cannot be erased, but they can be turned off or replaced with a user-recorded substitute.

Recording customized greetings for System Answer and CCR greetings

²¥¡ÜÜ

Both System Answer and CCR must be turned off to use this feature.

The customized greetings are not available to System Answer and CCR while you are recording. Callers hear only the pre-recorded greetings.

There are seven greetings to choose from, three user greetings and four prerecorded system greetings.

You can record your own user greetings with the first three greetings choices (A, B, and C). You can also turn these greetings off.

If your system does not have the capability to allow you to record your own version of the system greetings (D, E, F, and G) you can turn on the prerecorded system greetings or turn them off.

If your system has the capability to allow you to record your own version of the system greetings (D, E, F, and G) you can record your own system greetings, turn on the pre-recorded system greetings or turn them off.


82 / Auto Attendant

1.

Press

²¥¡ÜÜ

and enter the System Coordinator password

(the default password is

ÛÜßÝß

).

2.

If you have the capability to record your own system greetings, the display shows Auto att grtngs .

If you do not have the capability to record your own system greetings, the display shows Change rec time?

. Select yes to change the recording time or no to keep the recording time as is.

The display then shows Auto att grtngs . Your choices are: SHOW,

EXIT, and NEXT. ( NEXT takes you to the menu for programming destinations for CCR.)

3.

Press ≠ . The display shows Grtg A mode: User . Your choices are: CHG, SHOW, and NEXT.

NEXT takes you to Grtg B mode: User .

4.

Press CHG if you want to turn greeting A, B, or C off ( Off ) or if you want to record your own greeting ( User ). For system greetings D, E,

F, and G, you may select Sys to turn on the pre-recorded greetings,

User to record your own version of the greeting, or Off to turn them off. If your system does not have the capability to allow you to record your own version of the system greeting (D, E, F, and G), you may select Sys to turn on the pre-recorded greetings, or Off to turn them off. A greeting that is turned off is not erased. The time used by the greeting is not returned to the 96-second time pool.

5.

Press ≠ . The display shows Greeting A: User . Your choices are PLAY, REC, and OK.

Press PLAY to play the greeting.

6.

Press REC to record a greeting. As soon as you press REC the previous recording is erased. Making a recording of less than two seconds duration also erases the previous greeting.

7.

Press OK when you have completed your recording.

8.

To continue recording greetings, press NEXT , then REC to record the next greeting.

9.

Press OK when you have completed your recording.

Example: “Our business hours are 8 a.m. to 5 p.m., Monday through

Friday”.



10. To continue recording greetings, press NEXT , then REC to record the next greeting, for example the caller menu.

The greeting used with the caller menu indicates the destinations you have chosen for each digit.

Example: “To reach one of our sales agents, press 1. To contact our accounting office, press 2. To reach Joan Smithers, press 3. To talk to an attendant, press 0. To repeat this menu, press star.”

11. Continue recording any remaining greetings. Remember that some greetings are shared by both System Answer and CCR. Ensure that the recording is appropriate for both features.

Tip -

If you have recorded your greetings, you can press NEXT from the display showing

Auto att grtngs

and go right into the menu for programming destinations for CCR.

Programming or changing CCR destinations

1.

Press

²

•°‹‹ and enter the System Coordinator password

(the default password is ¤‹fl›fl ).

2.

Press NEXT until the display shows CCR tree . The choices are SHOW,

EXIT, and PREV .

3.

Press ≠ . The display shows Dial 0: and the current destination when the caller presses zero.

Your choices are CHNGE and

NEXT.

4.

Press CHNGE to select the appropriate destination.

Each number from zero to nine and

¥

can direct a call to the attendant telephone or one of the nine CCR groups. The

¥

can be set up to make the system play the CCR greeting again ( Repeat ). If a digit is set to None , it has no destination.

Using NEXT and CHNGE , select the destinations for the remaining digits.


84 / Auto Attendant

Testing your custom System Answer and CCR

If you have more than one external line, you can call in to hear your greetings by dialing the number used by external callers to call the attendant set or a line that is answered using CCR.

To call systems with only one external line, you must go to a telephone that is not connected to your system.ime savers for making calls

Storing a number on a memory button for

Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons.

If the power to your Norstar system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory.

Adding an autodial button

²¥Ú

or

²¥Û

1.

Press

²¥Ú

to program an external number or

²¥Û

for an internal number.

2.

Choose a button and then enter the number as if you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (choose the button with the ∆ label as the line)

• host system signalling



Choosing a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press the button with the ∆ label and enter a line pool access code.

If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.

For the M7100 or T7100 telephone, an external autodialer can be programmed only by using a line and not a line pool.

Tip -

If you do not include a line selection in an autodial number, the call uses your prime line (if you have one).

Using intercom as the line for Autodial

If you press the button with the ∆ label as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers.

Displays

987__

QUIT BKSP OK

Autodial full

Button erased

Continue to enter digits until the number is complete. Press

Ã or BKSP to erase an incorrect digit. Press

³

or OK when you are finished.

The memory allotted to autodial numbers in your

Norstar system is full.

While programming external Autodial, you erased the button by pressing

³

or OK before entering any digits.


86 / Auto Attendant

Enter digits

QUIT

Intercom #: ___

QUIT

Invalid number

OK

Enter the number you want to program (choosing the line first if necessary) exactly as you would if you were making a call.

Enter the internal telephone number you want to program.

You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial.

Press the memory button you want to program.

Press a button

QUIT

Program and HOLD

Program and OK

QUIT OK

Enter the number you want to program onto the button, then press

³

.

Enter the number you want to program onto the button, then press

³

or OK . You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits.

The number is stored on the button.

Programmed


Using Last Number Redial

²Þ

Press

²Þ

to redial the last external number you dialed.

Last Number Redial records a maximum of 24 digits.

Tip -

If you have a programmed Last Number Redial button, you can use Button Inquiry (

²¥â

), then press the Last Number Redial button followed by

£

) to check the last number before you dial it.



Preventing a telephone from using Last

Number Redial

Last Number Redial can be restricted at individual telephones.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ .

5.

Press ‘ three times. The display shows Restrictions .

6.

Press ≠ twice.

7.

Press ‘ . The display shows Allow last no: .

8.


Displays

Hidden number

No last number

The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have not dialed an external telephone number since the last power interruption or system reset.

Tip -

You can copy a number onto an autodial button using Last Number Redial.


88 / Auto Attendant

Using Speed Dial

Norstar provides two types of speed dialing: system and user.

• System Speed Dial programming allows you to assign three-digit speed dial codes to the external numbers your co-workers call most frequently.

• User Speed Dial programming allows individuals to program their own speed dial numbers.

Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions.

Speed dial numbers may include host system signaling codes.

Changing and adding System Speed Dials

System Speed Dial codes are numbered from 001 to 255. The system coordinator assigns numbers to System Speed Dial codes for the entire system. See ‘‘Adding or changing a system speed dial’’ on page 29.

Tip -

There is no difference between using User Speed

Dial and using System Speed Dial. They differ only in how you program them.

Adding or changing User Speed Dial

²¥Ý

To add or change a User Speed Dial number on your telephone:

1.

Press

²¥Ý

.

2.

Enter a three-digit code from 256 to 279 that you want to associate with a telephone number.

3.

To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press the button with the ∆ label, and enter a line pool access code. For M7100/T7100 telephones, you can only select a line pool.



4.

Enter the number you want to program.

5.

Press

³ or OK .

Displays

001:9___

CANCL BKSP

Enter digits

QUIT

Invalid code

No number stored

OK

OK

Continue entering the number you want to program. You can change the number by pressing

BKSP or

Ã

. When you are finished, press

³

or OK .

Enter the telephone number you want to program exactly as you would if you were dialing it normally. When you are finished, press

³

or

OK .

You have entered a code outside the code range

(001-255 for system, 256-279 for user).

There is no number stored on the speed dial code you have dialed.

Program and HOLD

Program and OK

QUIT

Select a line

Unknown number

OK

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press

³

.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press OK .

There is no line associated with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again.

The system cannot dial the number stored.

Reprogram the number.



90 / Auto Attendant

Making a speed dial call

You can quickly dial external telephone numbers that have been programmed onto speed dial codes.

1.

Press

²â

.

2.

Enter the appropriate three-digit speed dial code.

Using Saved Number Redial

²ßà

You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.

Tip -

You can copy a number onto an autodial button using Saved Number Redial.

Saving a number

Press

²ßà

while you are on the call.

Saved Number Redial records a maximum of 24 digits.

Dialing a saved number

Press

²ßà

when you are not on a call.

If you have a programmed Saved Number Redial button, you can use

Button Inquiry (

²¥â

) to check the last number before you dial it.



Preventing a telephone from using Saved

Number Redial

Saved Number Redial can be restricted at individual telephones.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ .

5.


6.

Press ≠ twice.

7.

Press ‘ twice. The display shows Allow saved no: .

8.


Displays

Hidden number

No number saved

You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it.

You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself.


92 / Auto Attendant


Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing

³

.

When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

On the M7100 or T7100 telephone,

³

alternates between two lines; one active, one on hold. These telephones cannot retrieve a call placed on hold by another telephone.

Tip -

Answered Hunt Group calls can be placed on hold at the answering Norstar set. For more information on

Hunt Groups see ‘‘Programming Hunt Groups’’ on page

155.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the caller you want to speak to. Your current caller is put on hold automatically.


94 / Handling many calls at once

Listening on hold

If you have been put on hold, you can hang up the handset while you wait for the other person to return.

1.

Press

³

.

2.

Hang up the handset.

3.

Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music).

4.

When the person you were talking to returns you hear them through your telephone speaker. Lift the handset and talk.

Tip -

If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

²àá

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press

²àá

or

²³

. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

On hold: LINENAM You have placed one or more calls on hold. The name of the line that has been held the longest is displayed.


Handling many calls at once / 95

Using Call Queuing

²¡âÚ

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing

²¡âÚ

.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

Using system-wide call appearance (SWCA)

This feature allows a call to maintain an appearance on the System Wide

Call Appearance (SWCA) buttons to a group of users for the life of the call.

SWCA codes can be assigned to up to 16 program buttons with indicators on each telephone in a group.

See ‘‘Programming a feature code onto a memory button’’ on page 137 for general information about setting or changing key programming for a telephone. SWCA keys can be assigned to memory keys using

²¥Ü to assign the SWCA feature codes:

²¥ÞÛâ to

²¥ÞÜÞ

.

Refer to the Compact ICS 6.0 Installer Guide for information about determining how the system will assign calls to SWCA keys, and how the

Hold feature will perform.

Note: Telephones without assigned SWCA keys can still retrieve a SWCA call by entering the feature code that was used to park the call, providing that they have a free intercom key with which to accept the call. However, there is no indication on these telephones to show which codes were used to park which call. This information can be communicated by the person who parked the call by using a voice call or by using the Page feature to provide a verbal alert.

A call can also be parked on the system by entering a SWCA code, if there are no assigned SWCA user keys on the telephone.

Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. The number of SWCA keys that can be assigned will depend on available buttons on the


96 / Handling many calls at once telephone. T7316 and T7324N telephones provide the broadest use of this feature. Companion, M7000/T7000 and M7100N/T7100 telephones do not have line or intercom buttons, therefore, they cannot be assigned SWCA lines.

Your system administrator can configure the SWCA line buttons during the initial configuration of your telephone, in which case, you should have a list of which codes were used. Otherwise, you can use the Supervisor password to assign codes to memory keys with indicators.

Tips -

Since SWCA keys use the park feature, check with your system administrator to ensure that park is turned on for your system.

A SWCA call on park that exceeds the park timeout timer is released from the SWCA button and rings again at the original telephone.

Incoming calls

When you answer an external call, the system can react in one of two ways, depending on what settings were specified in system programming:

• the call may be transferred automatically to a free SWCA key when you answer the call. In this case, you need to put the call on Hold to free the line the call came in on.

OR

• you may need to press the a free SWCA button to transfer the call manually to a free SWCA key. In this case, when you transfer the call, the line the call came in on is released.

When you put a call on hold, the system can react in one of two ways if you have SWCA keys defined:

• when you put the call on Hold, the call transfers to a SWCA key and all the other extensions with corresponding SWCA keys display a flashing indicator beside the button. The call can be picked up at any other extension. If the call automatically transferred to a SWCA key when it was answered, then this option puts the call on hold at the same key.


Handling many calls at once / 97

OR

• when you put the call on Hold, it stays on hold on the line that it came in on. To make the call available to other extensions, press a free

SWCA key.

Calls with appearances on SWCA keys show a solid indicator when the call is active. On the extension where the call is active, an Intercom or Line button also becomes active.

SWCA indicators, call status states (auto assign)

Call is answered and automatically assigns to a SWCA key.

Call is put on Hold.

The SWCA indicator flashes at all extensions. The indicator beside the line key disappears, freeing up the line

Call is retrieved.

An indicator appears beside the Intercom button. The

SWCA indicator becomes solid on all extensions, indicating that the call is active.

Line 1

Line 2

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA1

SWCA2

SWCA3

Line 1

Line 2

SWCA1

SWCA2

SWCA3

SWCA4

SWCA5

SWCA6

Intercom

Intercom

Outgoing calls

When you make an outgoing call using the intercom key on your telephone, the call is automatically transferred to the first available SWCA key. Solid indicators appear beside the intercom button and the SWCA key on your telephone. All other telephones in the group also see a solid indicator beside the SWCA key, indicating that the line for that key is in use. If you put the call on hold, the SWCA key indicator fast-flashes on your telephone, and slow-flashes on the other telephones in the group. The call can then be picked up by any other telephone in the group.


98 / Handling many calls at once

No free call keys

If all the SWCA keys are currently occupied when a new call comes in, you can still put the call on Hold.

• If a SWCA key has been freed up between the time you answered the call, and when you want to put the call on Hold, the call will transfer to the free SWCA key and act as described in ‘‘Incoming calls’’ on page 96.

• If all SWCA keys are still occupied when you put the new call on

Hold, the call will be held at your telephone on the line it came in on.

When a SWCA key becomes free, you can take the call off hold and press the free SWCA key so the call has a group-wide appearance.

These principles also apply to outgoing calls.


Transferring calls

Using the transfer feature

²àâ

Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar.

Transferring a call

1.

Press

²àâ

.

2.

Call the person to whom you want to transfer the call.

3.

If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding.

4.

When you are ready to complete the transfer, press

¨

or JOIN .

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press the button with the ∆ label and enter a line pool access code.

If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.


100 / Transferring calls

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines.

Note: Transfer via Hold on DID lines is not supported. Once a call is answered, the line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call.

In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time before the transfer is complete.

1.

Press

²£àâ

or CANCL.

2.

If you are not reconnected to your original call, press

¨

and then press the line key of the original call, which is now on hold.

Displays

21>22

CANCL RETRY JOIN

You are talking to the person you want to transfer the call to. Press RETRY if you decide to transfer the call to someone else. Press

¨

or JOIN to transfer the call.


Transferring calls / 101

21 no reply

CALLBACK

Do not disturb

CANCL RETRY JOIN

The person to whom you tried to transfer a call did not answer. Press CALLBACK or the flashing line button to reconnect to the call. On the M7100 or

T7100 telephone, lift the handset.

The person to whom you tried to transfer a call has Do Not Disturb active on their telephone.

Press JOIN to transfer the call anyway. Press

RETRY to transfer the call to someone else. Press

CANCL or the flashing line button to reconnect to the call (on the M7100 or T7100 telephone, press

²£àâ

).

You entered an invalid internal number. Press

RETRY and enter the number again.

Invalid number

CANCL RETRY

Line001 hung up The external caller you were transferring hung up before the transfer was complete.

Line001>21

CANCL RETRY JOIN

Press JOIN to transfer the call on line 001 to telephone 21. Press RETRY if, after talking to the person at extension 21, you decide to transfer the call to someone else.

The telephone to which you are trying to transfer a call is out of service.

Not in service

CANCL RETRY

Restricted call

CANCL RETRY

Still in trnsfer

CANCL

CANCL

RETRY

Transfer denied

RETRY

You cannot transfer the call because of telephone or line restrictions.

Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line.

Your transfer cannot be completed for one of these reasons:

• All the resources needed to perform a transfer are in use. Try again later.

• You have tried to transfer an external call to another external party. Some restrictions apply.

• You cannot transfer your conference call.

Transfer to:2___

CANCL RETRY

Press RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable.




Using Camp-on

²¡Û

You can transfer an external call to another telephone, even if all its lines are busy.

1.

Press

²¡Û

.

2.

Dial the number of the telephone you want to camp the call to.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Norstar telephone can handle only one camped call at a time.

Displays

21 Camp max

CALLBACK

21 DND

Camp denied

Camp to:

CANCL

Camped: 21

CALLBACK

CALLBACK

Line001 hung up

You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call. On M7100/

T7100 telephones, just pick up the handset.

The person to whom you redirected a call has

Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call.

On M7100/T7100 telephones, just pick up the handset.

You have tried to camp an internal call. You can only camp external calls.

Dial the number of the internal telephone to which the call is sent.

The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBACK or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset.

A call you camped has come back to you, but the caller hung up before you could reconnect.



Not in service

CALLBACK

The telephone to which you have camped a call is out of service or is being used for programming. The call has come back to you.

Press CALLBACK or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset.

Release a call The line that the camped call is on is in use or that line does not appear at your telephone.

Release the line or release an internal line.


Parking a call

²àÝ

You can suspend a call so that it can be retrieved from any telephone in your system.

1.

Press

²àÝ

.

2.

Use the Page feature (

²ßâ

) or press PAGE to announce the retrieval code displayed by your telephone.

Retrieving a parked call

1.

Select an internal line. (On M7100/T7100 telephones, pick up the handset.)

2.

Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of nine codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 0 to 9, plus a two-digit call number between 01 and 09. For example, if the Call Park prefix is 4, the first parked call is assigned Call

Park retrieval code 401.

The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.



The highest call number, which is the Call Park prefix followed by 09, is used only by telephones or devices connected to the system using an analog terminal adapter (ATA).

Your installer or customer service representative programs both the Call

Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

Tip -

Answered Hunt Group calls are parked in the same manner as other calls. For more information about

Hunt Groups see ‘‘Programming Hunt Groups’’ on page

155.

Call Park can be disabled by your installer or customer service representative.

Displays

Already parked

Get call first

Invalid number

The person you were talking to has already parked your call. You cannot park the same call.

You have attempted to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to it before you park it.

You have entered an invalid retrieval code.

No call on: 101

Park denied

Parked on: 402

PAGE

Parking full

EXIT

There was no call on the retrieval code you entered.

You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference.

Record the code shown. Use Page (

²ßâ

) or press PAGE to announce the call and its retrieval code.

All available retrieval codes are in use. Transfer the call or take a message instead.

For other displays, see ‘‘Common feature displays’’ on page 229.



Using Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features like Transfer or Campon.




Forwarding your calls

Forwarding your calls to another Norstar telephone

Press

²Ý

and enter the number of the internal telephone to which you want your calls forwarded.

Use Line Redirection to forward calls outside the system.Line redirection takes precedence over Call Forward.

Canceling Call Forward

Press

²£Ý

.

Using Call Forward at your telephone

When you use

²Ý

, all calls go to the destination you select, regardless of how Forward on busy and Forward no answer are programmed.

Tip -

If your Norstar set is a member of a Hunt Group, the Call Forward all calls setting is overridden by the Hunt

Group routing for Hunt Group calls. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155.

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

If a call is forwarded, it does not ring. However, the line indicator flashes on the telephone. You can answer the call by pressing the button next to the flashing indicator.


108 / Forwarding your calls

Tip -

If you are one of a group of people who regularly forward their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming.

For step-by-step instructions, see ‘‘Change where a call goes when there is no answer’’ on page 35.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your

Norstar system.

Tip -

If the Norstar set is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the Hunt

Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see


For step-by-step instructions for changing Forward no answer see

‘‘Change where a call goes when there is no answer’’ on page 35. Line

Redirection takes precedence over Forward no answer.


Forwarding your calls / 109

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six.

For step-by-step instructions, see ‘‘Change the number of times the telephone rings before it is forwarded’’ on page 36.

Forward on busy

Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone.

For step-by-step instructions, see ‘‘Making changes to Call Forward on

Busy’’ on page 37.

Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line.

Tip -

If the Norstar set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the

Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see




DND on Busy

When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.

When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone.

External callers are transferred to the prime set used in your system.

For step-by-step instructions, see ‘‘Making Changes to Do Not Disturb on

Busy’’ on page 38.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

Forward on busy takes priority over DND on Busy.

If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the

DND on Busy programming for the telephone.

Tip -

If a Norstar set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call.

The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see ‘‘Programming




Call Forward and Voice Mail

If you have a voice mail system and want it to pick up unanswered calls automatically

• use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy, or

• make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls.

Displays

Forward denied There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone.

Your calls are being forwarded to telephone 21. Forward>21

CANCL

Not in service Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming.


Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them.

Line Redirection takes precedence over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call

Forward destination.

You cannot use the Line Redirection feature at either M7100 or T7100 telephones, or a telephone connected to an ATA.



Turning on Line Redirection

1.

Press

²¡Ý

.

2.

Select the outgoing line to be used for redirected calls.

3.

Enter the number to which calls are to be redirected (the ways you can do this are listed below).

4.

Select the lines to be redirected.

Enter the telephone number to which you want to redirect calls by using one of the following methods.

• Press an external autodial button.

• Enter an external telephone number (using no more than 24 digits) then press

³

or OK .

• Press

³

or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits.

If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing

³

or OK . If you press

³

or OK before all the lines light up, those lines not lit are not redirected.

Tip -

The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.

The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility.

An autodial button used for line redirection must be programmed to use a specific line.

Canceling Line Redirection

1.

Press

²£¡Ý

.

2.

Select the lines you no longer want to be redirected.



Allowing a telephone to redirect calls

You can turn the redirect calls feature on and off.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press “ three times. The display shows Allow redirect: .

6.

Press CHANGE to select Y (Yes) or N (No).

Turning the redirect ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press “ twice. The display shows Redirect ring: .

6.

Press CHANGE to select Y (Yes) or N (No).

Tip -

If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection.



Displays while redirecting lines

Intercom

Line Redirection

QUIT ADD REMOVE

You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code.

Press

¥

or ADD to begin redirection. Press £ or

REMOVE to cancel a previous redirection.

No line to use

Outgoing line

You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.

You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

Enter a valid line pool access code.

Pool code: ___

QUIT

Redir by 21

OVERRIDE

Redirect denied

You have attempted to redirect a line, but someone else has already redirected that line.

Press

¥

or OVERRIDE to override the previous redirection and redirect the line as you want.

You can redirect calls only on individual lines.

Select line out

QUIT

Select line(s)

QUIT ALL

Select line(s)

ALL

Unequipped line

OK

Select the line to be used to redirect calls out of the system.

Press the lines to be redirected. To undo a line selection, press it again. Press ALL to redirect all your lines.

Continue to press the lines to be redirected.

Press

³ or OK when you are finished.

The line you are attempting to redirect cannot be redirected because the hardware does not support redirection.



Displays while canceling redirection

Select line(s)

QUIT ALL

Select line(s)

ALL OK

Press the lines that are no longer to be redirected. The lines light up as you press them.

Once you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When you are finished, press

³ or OK .

Continue to press the lines that are no longer to be redirected. Press



How Line Redirection is different from Call Forward

Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines.

Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Line

Redirection takes precedence over Call Forward.

Using Line Redirection

You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system.

You can only redirect lines that appear at line buttons on your telephone.

You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a

Norstar feature to process the call, quit Line Redirection programming by pressing

²

. Do not press

¨

or you disconnect the call you are trying to process.

While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you


116 / Forwarding your calls can create a redirection loop. If these calls are long distance, you end up paying charges.

In certain situations, callers may experience lower volume levels when you redirect calls to an external location.


Communicating in the office

Paging

²ßâ

Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available.

Making a page announcement

1.

Press

²ßâ

.

2.

Choose a page type. Page types are:

⁄ through the telephone speakers (internal page)

¤ through an external speaker (external page)

‹ both internal and external (combined page)

3.

If necessary, choose a zone.

4.

Make your announcement.

5.

Press

¨

.

Tip -

Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes.

Internal

External

Combined

²ßÚ and zone (1 to 3)

²ßÛ

(code 2 has no zones)

²ßÜ and zone (1 to 3)


118 / Communicating in the office

Activating and deactivating the ability to page



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press ‘ seven times. The display shows Paging .

6.

Press CHANGE to select the setting: Y (Yes) or N (No).

Creating page zones

Each telephone can be assigned to one of three zones for receiving pages.

Tip -

Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see




1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ twice.

5.

Press ‘ six times. The display shows Page Zone .

6.

Press CHANGE to select the setting: 1, 2, 3, or None .

You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes).

A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location.


Communicating in the office / 119

Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off.

Tip -

Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.

Displays

Enter zone:___

Invalid zone

ALL

Page choice:

SETS SPKR BOTH

Page timeout

Enter the desired page zone number (1- 3) or press ALL .

You have entered a page zone code that is not between 1 and 3.

Select the type of page you want. See the list in

“Making a page announcement”.

The time allotted for paging has expired.

Paging ALL

Paging busy

You are making a page. The display shows the page zone you have chosen. Press

²

or

¨ when you are finished.

A page is already being made in the page zone you have requested.


Tip -

You can make an announcement to one person by placing a voice call to their telephone.



Using Page with external paging equipment

When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature.

Sending messages using the display

The Messages feature allows you to leave a message on the display of another Norstar telephone, and indicates if you have any messages waiting.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to a voice message service with visual message waiting indication).

Sending a message

²Ú

You can leave a message on the display of another telephone in your

Norstar system. You can send up to four messages to different telephones, including your voice message center.

If your telephone is a direct-dial telephone or a central answering position

(CAP), you can send up to 30 messages.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message.

1.

Press

²Ú

.

2.

On a telephone with a two-line display, press ADD . (This step is not necessary on a telephone with a one-line display.)

3.

Enter the internal number of the person you want to send the message to. The display shows Message for you .



Canceling a message you have sent

1.

Press

²£Ú

. The display shows Cancel for: .

2.

Enter the internal number of the person to whom you sent the message.

Viewing your messages

²ßÞ

You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages.

On a telephone with a one-line display

1.

Press

²ßÞ

. The display shows the first message.

2.

Press

¥

or

£

to move through your messages.

On a telephone with a two-line display

1.

Press MSG . The display shows the first message you received.

2.

Press NEXT to move through your messages.

Replying to a message

You can call the person (or your voice message center) who sent a message while you are viewing the message.


Press â .


Press CALL .

If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number.



Removing items from your message list

You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You need to erase the voice message at your voice message center. Refer to your voice message center documentation.


Press

³

.


Press ERASE .

Viewing messages you have sent

²Ú

On a telephone with a two-line display, you can view the messages you have sent.

1.

Press

²Ú

.

2.

Press SHOW to display your first sent message.

3.

Press NEXT to move through your sent messages.

Displays

Cancel denied

Cleared>LINENAM

NEXT

In use: 21

L001:LINENAMVMsg

NEXT CALL CLEAR

You have entered an invalid number when attempting to cancel a message.

You have cleared an external message from your message waiting list. The message itself exists in your voice message center until you erase it there.

You are trying to call from your message waiting list. The line that you are trying to use is being used by the identified Norstar user.

You are viewing your message list. The display shows the number and name of the line that was used for your voice mail message.



Message denied

Message list

SHOW ADD

Message to:

EXIT

You have tried to send a message to an invalid internal number or to a telephone that is out of service.

SHOW appears only if you have outstanding messages. Press SHOW to review messages you have sent. Press ADD to send a new message.

Enter the internal number of the telephone to which you want to send a message.

Messages & Calls

MSG

Start of list

NEXT

CALLS

No button free

No number stored

Their list full

You have one or more messages and one or more new Call Logs. Press

²¡âß

to change the first line of the display to the current time and date.

You have no line button free with which to reply to a message.

There has been no number programmed for the voice message center. Contact your voice messaging service provider.

Your are at the beginning of your list of messages. Press NEXT to move through your messages.

You are trying to send a message to a user whose message waiting list is full.

Your list full You have tried to send a message but your telephone list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.




Using Voice Call

²ßß

You can make an announcement or begin a conversation through the speaker of another telephone in the system.

Tip -

Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring for voice calls. For more information on Hunt

Groups see ‘‘Programming Hunt Groups’’ on page 155.

For more information about Answer buttons see ‘‘Answer buttons’’ on page 52.

Making a Voice Call

Press

²ßß

.

Muting Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on.

To stop it from beeping, pick up the handset or press the button labeled

Handsfree/Mute.

Answering a Voice Call without touching your telephone

If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. This feature is not available to the M7100 or T7100 telephone.

When someone makes a voice call to you, simply start talking. The set microphone picks up your voice.

Tip -

Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call.



Preventing Voice Calls to your telephone using Voice

Call Deny

Press

²¡¡

. Voice calls ring like regular internal calls. Your other calls proceed normally.

Canceling Voice Call Deny

Press

²£¡¡

.

Displays

Dial voice call

Microphone muted

No voice call

Voice call

Dial the internal number or press the internal autodial button of the person to whom you want to speak.

Your handsfree microphone is muted. Press the button labeled Handsfree/Mute or pickup your handset to respond to the voice call.

The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on; Voice Call

Deny is turned on; it is not a Norstar telephone.

Your call proceeds automatically as a regular ringing call.

The line is open for you to speak.




Tracking your incoming calls

Using Call Log

Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID).

Call Log creates a record of incoming external calls. For each call the log could contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered (and identity of who answered it)

• time and date of the call

• number of repeated calls from the same source

• name of the line that the call came in on

Call Log can help you to

• keep track of abandoned or unanswered calls

• track patterns for your callers (for example volume of calls and geographical location of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items

The long distance indicator and the caller name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the local telephone company of the caller.


128 / Tracking your incoming calls

To use the features on the following pages, your telephone must be have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces.

Call Log options

²¥¡Ý

You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unanswerd by me , Log all calls , No autologging .

1.

Press

²¥¡Ý

. The current option displays.

2.

Press

£ or NEXT to change the option.

3.

Press

²

or OK to select the display option.

Logging a call manually

²¡ÚÜ

If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to:

• record a caller information without using paper and pencil

• record only selected calls that you choose, as opposed to using Call

Log automatically

• quickly record caller information before a caller hangs up

Press

²¡ÚÜ

to log an external call manually.


Tracking your incoming calls / 129

Deleting old log items

²¡ÚÞ

Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged.

Press

²¡ÚÞ

to enable autobumping.

Press

²£¡ÚÞ

to disable autobumping.

Viewing your Call Log

²¡ÚÛ

To view your log

1.

Press

²¡ÚÛ

. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log.

2.

Press

¥ or OLD to view old items; press

£ or NEW to view new items.

3.

Press

â

or RESUME to display the last item you viewed, the last time you viewed your Call Log.

Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company.

Viewing a Call Log item

Press

Ã or MORE to view the information for a call log item.

Erasing log items

You should routinely erase log items that you have read, to make space for new items in your log.

1.

Display the item you want to erase.

2.

Press

³ or ERASE .

3.

Press

¨

to exit.



If you accidentally erase an item, you can retrieve it.

1.

Press

³ or UNDO immediately after accidentally erasing an item.

2.

Press

¨

to exit.

Making a call using Call Log

You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call

1.

Display the log item for the call you want to place.

2.

Display the associated telephone number.

3.

Press

Ã or TRIM, once for every digit that you want to remove.

4.

Dial any extra digits required.

5.

Press an external line or line pool button.

6.

Lift the handset. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed.

Creating a password to your Call Log

²¥¡Þ

You have the option of accessing your Call Log through a password.

1.

Press

²¥¡Þ

. The displays shows New passwrd: .

2.

Enter your four-digit password. The display shows Repeat New: .

3.

Re-enter your four-digit password. The display shows

Password changed , which confirms that your password has been assigned.



To enter Call Log using your password

1.

Press

²¡ÚÛ

to enter Call Log. If you have programmed a password, the display shows Password: .

2.

Enter your four-digit password.

If you forget your Call Log password, it can be deleted in programming.

See ‘‘Using passwords’’ on page 202.

Changing your Call Log password

²¥¡Þ

1.

Press

²¥¡Þ

. The display shows Old passwrd: .

2.

Enter your old password. The display shows New passwrd: .

3.

Enter your new four-digit password. The display shows Repeat New: .

4.

Re-enter your password. The display shows Password changed , which confirms that your password has been changed.

Deleting an assigned password

²¥¡Þ

1.

Press

²¥¡Þ

. The display shows Old passwrd: .

2.

Enter your old password. The display shows New passwrd: .

3.

Press

³ or OK . The display shows No pswd assigned , which confirms that your password has been deleted.

Programming a telephone to log calls automatically

Your installer or customer service representative can program each telephone to log calls coming in on a line automatically.

Displays

1:Unknown name The caller's name is unavailable.

1:Unknown number The caller's number is unavailable.



12:KATE SMITH

NEXT ERASE MORE

12 ¯ KATE SMITH

NEXT ERASE MORE

12§KATE SMITH

NEXT ERASE MORE

49/1234567890123

NEXT ERASE MORE

_ indicates a new item.

¯ indicates that the call was answered.

§ indicates a long distance call.

Call(s) bumped

Hold or release

In use: SETNAME

/ indicates that the stored number has been shortened to its final 11 digits. Press

Ã or MORE to display additional information about the call.

One or more log entries have been deleted by the

Autobumping feature while you are looking at the

Call Log.

Hold or release your active call before entering

Call Log.

The external line is in use.

Jan 4 9:00a 3X

NEXT ERASE MORE

Line001 ¯ 27

NEXT ERASE MORE

Line001 ¯ Logit

NEXT ERASE MORE

Line001

NEXT ERASE MORE

Messages & Calls

MSG CALLS

New calls begin

The repeat call counter, shown along with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone

(27).

This call was logged manually.

This call was not answered.

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press ²¡âß to change the first line of the display to the current time and date.

You have viewed your last old log item and are now viewing your new log items.



No information is available for the call.

No info to log

No log assigned No log space has been assigned to the telephone.

No resume item The resume item has been removed because of

Autobumping, repeat call update, or log reallocation while you are looking at the Call Log.


Using Voice mail

If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line.

To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider.




Customizing your telephone

Finding out what a button does using Button

Inquiry

²¥â

You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing

²¥â

. On the M7100 or

T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single memory button.

Displays

001 <LINENAME>

SHOW OK

123456789012345...

21

NEXT

VIEW‚

<SETNAME>

VIEW‚

OK

The display shows the number and name of the line. Press SHOW to view the redirection status of the line.

Press

£ or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press

³ or OK when you are done.

The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button.

<Feature name>

SHOW OK

The name of the feature assigned to a button is displayed when you press the button. Press £ or

SHOW for additional information.

Press a button Press the button you want to check. Press ² or

EXIT when you are finished.

EXIT



136 / Customizing your telephone

Making the display darker or lighter using

Contrast adjustment

²¥à

1.

Press

²¥à

.

2.

Press a number on the dialpad to choose the contrast level you like best.

On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast.

The number of contrast levels available varies from one telephone model to another.

Changing the language on the display

You can select the language used on the display of each Norstar telephone.

Which languages are supported depends on the profile for your system.

Profile 1, the default profile, supports three languages: English, French and

Spanish. Button caps are available for each language. When your system is first installed, all telephones use English.

If you program

²¥ÞâÚ

on to a memory button, you can then simply press the button until the language you want appears on the display.

You cannot program

²¥ÞâÛ

or

²¥ÞâÜ

onto a memory button.

English

Press

²¥ÞâÚ

.

French

Press

²¥ÞâÛ

.

Spanish

Press

²¥ÞâÜ

.


Customizing your telephone / 137

Programming a feature code onto a memory button

You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature.

Programming feature buttons

²¥Ü

Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.

1.

Press

²¥Ü

.

2.

Press the memory button you want to program with a feature.

3.

Enter the appropriate feature code you want to assign onto the button.

The following feature codes cannot be programmed onto a memory button:

Long Tones and any code beginning with

¥

except

²¥ÞâÚ

(Language Choice) and

²¥à

(Contrast Adjustment).

Tip -

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature.

Erasing a feature button

1.

Press

²¥Ú

.

2.

Press the feature button.

3.

Press

²

or OK to erase the button.



Displays

<Feature name>

F__

QUIT

Feature code:

QUIT

SHOW

Enter code:

CLEAR

Feature moved

OK

The name of the feature assigned to a button is displayed when you press the button.

SHOW appears when there is more information available. Press

£

or SHOW for additional information.

If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Enter the feature code, or press ¨ or QUIT to quit programming or CLEAR to clear the numbers you have entered. The system accepts the entry as soon as you enter a valid feature code.

Press ² and enter the feature code you want to assign to the button. You cannot enter invalid codes.

You have programmed a button with a feature that was already programmed onto another button. The feature has moved to the button you just programmed. Its original button is now blank.

Press the button you want to check. Press ² or EXIT when you are finished.

Press a button

EXIT

Program and HOLD Enter the number you want to program and press

³

. To erase the button, just press

³

.

Program and OK

QUIT OK

Enter the number you want to program and press OK . To erase the button, just press

³ or OK .




Labeling your set

The Business Series Terminals have label strips that come with each set.

The Norstar M-series sets have individual keycap labels. This section suggests the process for setting up the labelling for your set.

Applying button labelling

Before you apply button labels, use the Button Inquiry feature

(

²¥â

) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information refer to

‘‘Finding out what a button does using Button Inquiry’’ on page 135.

Business Series Terminals

The T7100 has only one feature button. The picture below shows the location of the labels for the T7208 and T7316 sets.

Business Series Terminal button label locations

Button labels

T7208

T7316

You can use the Desktop Assistant utility to make changes and print a new label card for your T-series telephones. Your system administrator can access this application from the system CD or download it from http:// www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant).



Norstar button caps

• Unlabeled, clear button caps with appropriate green or gray paper for typing in line numbers, telephone numbers, and features

• Pre-printed, colored button caps in green or gray

Some examples of pre-printed button caps

Green caps Grey caps

∫Line 1 µ

© ß

For more information about buttons on the Business Series Terminals

T7316, refer to ‘‘Using Buttons’’ on page 15.

Tip -

To make identification of line types easier, use preprinted green button caps for lines that support incoming and outgoing calls. Use clear button caps for target lines that are incoming only.

Identifying the telephones

1.

Write the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones.

2.

Write the telephone number and the internal number on the appropriate handset card for each type and color of telephone that is to be installed.

3.

Cover the handset card underneath the handset of each telephone with the plastic lens.



T7316 Business Series Terminal button defaults

The default button assignments for the T7316 Business Series Terminal depend on the template applied during startup. Refer to the Programming

Record to identify the current button programming for each set or group of sets.

Upper level buttons

Note the button numbering for the upper buttons of this set. They are mapped to the equivalent from the M7310 Norstar set. However, since there is no second level on this set, the button numbers are not consecutive.

Note: These examples show defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank.

Lower button assignments

The lower set of buttons on the T7316 are mapped in the following way:

T7316 BST lower buttons

Button #/

Function

Square template Button #/

Function

11 ∫Set 221 17 ∫Set 224

13 ∫Set 222

15 ∫Set 223

01 ∫Line 1

02 ∫Line 2

03 ∫Call Fwd

04 œ

05 π

19 ∫Set 225

21 ∫Set 226

06 ç

07 µ

08 ≈

09 ∆

10 ∆



11 ∫Set 221

PBX template

17 ∫Set 224

13 ∫Set 222

15 ∫Set 223

01 ∂

02 †

03 ∫Call Fwd

04 œ

05 π

19 ∫Set 225

21 ∫Set 226

06 ç

07 µ

08 ≈

09 ∆

10 ∆

T7316 BST upper buttons

Button 23 ∫Set 227




11 ∫Set 221

Hybrid template

17 ∫Set 224

13 ∫Set 222

15 ∫Set 223

01 ∫Line 1

02 ø

03 ∫Call Fwd

04 œ

05 π

19 ∫Set 225

21 ∫Set 226

06 ç

07 µ

08 ≈

09 ∆

10 ∆







M7310 telephone button defaults

The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to ‘‘Using Buttons’’ on page 15.

M7310 lower button assignments

The following tables map the positions for the lower set of buttons for the

Norstar M7310 set.

Square template Button #/

Function

01 ∫Line 1

02 ∫Line 2

03 ∫Call Fwd

04 œ

05 π

Button #/

Function

06 ç

07 µ

08 ≈

09 ∆

10 ∆

PBX template

01 ∂

02 †

03 ∫Call Fwd

04 œ

05 π

06 ç

07 µ

08 ≈

09 ∆

10 ∆

01 ∫Line 1

02 ø

03 ∫Call Fwd

04 œ

05 π

Hybrid template

06 ç

07 µ

08 ≈

09 ∆

10 ∆



M7310 dual memory buttons

*12 ∫Set 233

13 ∫Set 221

*14 ∫Set 234

15 ∫Set 222

*16 ∫Set 235

17 ∫Set 223

*18 ∫Set 236

19 ∫Set 224

*20

21

27

∫Set 237

∫Set 225

*22 ∫Set 238

23 ∫Set 226

*24 ∫Set 239

25 ∫Set 227

*26 ∫Set 240

∫Set 228

*28 ∫Set 241

29 ∫Set 229

*30 ∫Set 242

31 ∫Set 230

*32 ∫Set 243

33 ∫Set 231

*34 ∫Set 244

35 ∫Set 232

Shift key

Note: This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself.

The position that would be taken by the autodial button for itself, is blank.

* These settings are produced using the shift key, located beside the upper set of buttons.

Default button assignments

Default features are assigned automatically to the programmable buttons on Norstar telephones and vary depending on the telephone. The default features are listed in the tables in this chapter.

Rules of default button assignment

Line and intercom buttons are assigned by default templates and can be changed in programming. Handsfree/Mute and Answer buttons are not assigned by default. If these features are defined, however, they are automatically assigned to specific buttons, as described on this and the following page. None of these buttons can be assigned to M7100 or T7100 telephones.

The Handsfree/Mute feature appears on the bottom right-hand button. It appears on the bottom button on the M7208 and T7208 telephones. This feature moves the Intercom button(s) up one position.

Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right-hand position on your


Customizing your telephone / 145 telephone. Note: It appears as the bottom button on M7208 and T7208 telephones).

Each telephone can have up to four Answer buttons. They appear above

Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons. On the M7208 and

T7208 telephones, Answer buttons appear above Intercom buttons and below external line buttons in a single column.)

External line buttons appear in ascending line order, starting at the top button in the left column. This is the top button on the M7208 and T7208 telephones). If more than five external lines are assigned to an M7310 or

T7316, telephone assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute, Intercom, or Answer buttons.

M7100 and T7100 telephone button defaults

For for the default template, the one programmable button on the M7100 and T7100 telephone is µ .


œ

†

µ

π

ç

ß

∆

∆

Tip -

The default Page button activates the

General Page option (

²ßâ

).




Buttons without a label are blank by default and can be programmed as autodial or feature buttons. The M7324N telephone has a two-line display, three display keys, 24 memory keys with indicators, and Handsfree capability.

M7324N memory key assignments

Square

∫Line 1 ∫Call Fwd ∫Conf

∫Line 2 ∫Spd Dial †

∫Line 3 µ ∂

∫Line 4

Blank

Blank

Blank

Blank

∫Save No.

œ

Blank

∫Vce Call

Blank

Blank

Blank

π

∆

∆

∫Line 1

Blank

Hybrid

∫Call Fwd ∫Conf

PBX

Blank

∫Call Fwd

∫Save No.

œ

Blank

∫Save No.

∫Conf

∫Line Pool ∫Spd Dial

Blank

µ

†

∂

Blank

Blank

∫Spd Dial

µ

†

∂

œ

Blank

Blank

Blank

Blank

Blank

Blank

Blank

Blank

∫Vce Call

Blank Blank

Blank Blank

π

∆

Blank Blank

∆

Blank Blank

∫Vce Call

π

∆

∆



Tip -

The default Page button activates the External

Page option (

²ßÛ

).

Moving line buttons

²¥¡Ú

You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you.

You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.

1.

Press

²¥¡Ú

.

2.

Press the button you want to move the line from.

3.

Press the button you want to move the line to.

Displays

Exchanged

Invalid location

Move line from:

QUIT

Move line to:

QUIT

Press a line

The two buttons you selected have exchanged position.

You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

Press the button of the line you want to move.

Press ² or QUIT when you have finished moving lines.

Press the button you want to move the line to.

Neither of the buttons is erased. The lines, or the line and feature, simply switch places.

The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.



Changing the type of ring

²¥ß

You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office.

1.

Press

²¥ß

.

2.

Press

Ú

,

Û

,

Ü

,

Ý

, or NEXT.

You hear the selected ring for two seconds.

3.

Repeat until you hear the ring you prefer, then press

³

or OK .

Adjusting the Ring volume

²¥¡â

1.

Press

²¥¡â

. The telephone rings.

2.

Press

Ã

to adjust the volume; left end for lower and right end for higher.

Hiding the message or calls indication

²¡âß

The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display.

If you are using a telephone with a single-line display, the message or call indication is hidden.

1.

Press

²¡âß

. The current time and date appears on the top line of the display.

2.

Press MSG or

²ßÞ

to see your messages, or press CALLS or

²¡ÚÛ

to see your calls.

Restoring the messages and calls indication

Press

²£¡âß


User Preferences

The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system.

For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the employee’s telephone, you can go into programming on the telephone nearest you to make the change.

Using User Preferences

1.

Press

²¥¥èêäå

(

²¥¥¡àÜà

).

2.

Enter your System Coordinator or Basic password (the default passwords are

ÛÜßÝß

and

ÛÛàÝÛ

).

By using a Basic password, it is possible to have someone else do day-today upkeep of people’s telephones without giving out access to sensitive programming. See ‘‘Using passwords’’ on page 202.

After you enter the proper password, the display shows you the telephone with the lowest internal number followed by its name (For example,

21:RECEPTN ).

1.

Press ‘ to move through all the telephones on the system.

2.

Press ≠ when you see the telephone you want to change. The display shows the model number of the telephone at the extension.

The display shows Connect set if no telephone is connected at that internal number.

You cannot make changes if the model is Other .

3.

Press ‘ to move through all the subheadings in User

Preferences.

User Preferences programming is available under the heading User

Preferences in Terminals&Sets in the main body of programming.


150 / User Preferences

Sub-headings in User Preferences

User prefernces

Model

Button prgrming

User speed dial

Call log opt’ns

Dialing opt’ns

Language

Display cntrst

Ring type

Changing button programming

Press ≠ at Button prgrming . The display shows the number of buttons on the telephone (an example is shown in Displays at the end of this section).

If the telephone has a CAP module, you can press CAP1 to see the buttons on the module.

Press ‘ to move through all the buttons on the telephone. Refer to ‘‘Default button assignments’’ on page 144 for button number mapping for each type of Business Series Terminal and Norstar M-series telephones.

Use the display buttons to change the programming for a button. User

Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature.

The display buttons used in button programming

CANCL

CLR

Moves you out of a setting without making any changes to it.

Erases the button.

TEL# Programs the key as an autodial number for an internal or an external number. If it is an external autodial number, you have to choose a line, line pool, or the routing table for the call to use.

CHANGE Used when you are setting up an external autodial number. Press

CHANGE until you see the type of line or pool you want the number to use.


FEATR

FIND

LIST

User Preferences / 151

Press to store a feature code on the button.

Locates a specific button on a telephone by entering its number.

Button numbers are shown in the illustrations.

Takes you to a list of feature codes. Press ‘ to move through the list and press OK when you see the feature you want to program on the button.

Information about individual displays you may see is described at the end of this section.

Changing a User Speed Dial

1.

Press ≠ at User Speed Dial . The display shows the number of speed dial codes that are available.

2.

Press ‘ to see the first speed dial code (256).

3.

Press ‘ to move through all the speed dial codes.

4.

Press ≠ at the code you want to change.

5.

Press CHANGE and enter the telephone number the same way you would dial it on the telephone.

6.

Press OK .

7.

Press ‘ and choose the line (or enter a code for a line pool) the speed dial code should use.

Use the line pool code to select a particular line pool for use with Speed

Dial. If you select Use routing tbl , a line or pool is chosen by the routing programming according to the initial digits in the number.

The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to

Line Pool B and you use that pool code with the speed dial code, the code does not work.

To change a system speed dial code, see ‘‘Adding or changing a system speed dial’’ on page 29.



Changing Call Log options

1.

Press ≠ at Call log opt’ns…

2.

Press CHANGE until you see the option you want to use. See ‘‘Call Log options’’ on page 128

Changing how calls are dialed

1.

Press ≠ at Dialing opt’ns…

2.

Press CHANGE until you see the option you want to use.

Descriptions for dialing options are found on the Telephone Feature

Card , or see ‘‘Changing how you dial your calls’’ on page 67.

Changing the language used on the display

Press CHANGE at Language: until you see the language you want to use.

For language choices see ‘‘Changing the language on the display’’ on page

136

Making the display lighter or darker

Press CHANGE at Display cntrst until you see the value you want to use.

The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone.

Changing the ring on the telephone

At Ring type: , press CHANGE until you see the option you want to use.

Descriptions for ringing options are found on the Telephone Feature Card or in ‘‘Changing the type of ring’’ on page 148.

Changing the voice path on the telephone

At Voice path: , press CHANGE for either Handsfree or Headset .


User Preferences / 153

Displays

10+24 buttons

FIND

There are 10 memory buttons and 12 dual memory buttons on the telephone you are viewing. Press ‘ to begin looking at what is on each button.

A line appears on the button. You cannot store a feature or number on it.

B01:L06:Line 001

FIND

B02:#Reply Msg...

CLR

CLR

TEL#

Code:F#65...

TEL#

FEATR

FEATR

A feature is stored on this button. Press

≠ to see the feature code. A full list of names and codes for features is included in the index.

Shows the feature code stored on a button. Press

≠ to see the button number and feature name.

The button has a telephone number stored on it.

Press ≠ to see the rest of the number.

B03:160455512...

CLR TEL# FEATR

Externl tel #...

CLR TEL# FEATR

Internl tel #...

CLR TEL# FEATR

The autodial is an external number. Press

≠ to see what line or pool the call is programmed to go out on.

The autodial is an internal number. Press

≠ to see more information.

B04:Intercom...

FIND

The button is used for intercom. Press

≠ to see more information about the button. You cannot store a feature or number on it.

B05:Ansr 93 The button is used for an Answer DN. You cannot store a feature or number on it.

FIND

B06:Blank button

CLR TEL# FEATR

Either nothing is stored on the button or you have just cleared the button by pressing CLR .

B10:Handsfree The button is occupied by the Handsfree feature.

You cannot store a feature or number on it.

FIND





Programming Hunt Groups

The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group.

The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Compact ICS 6.0 any lines previously belonging to an ILG (CICS versions previous to 4.0) are not automatically converted to broadcast Hunt Groups, they must be programmed. Please refer to ‘‘Assigning or unassigning lines to a group’’ on page 158.

Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries. Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or availability

• a support department answering questions concerning the operation of a product

• an emergency department answering calls for help.

Hunt Groups can be used to route calls to a support service such as a Help

Line for a software company. Specialists dealing with Product A can be in one group, and specialists dealing with Product B can be in another group.

Incoming calls hunt for the next available set in the group. If no set is available, the call can be placed in a queue or routed to an overflow set.

The Hunt Groups subheading in system programming is the area where programming changes are made to the following:

• members of a group

• position of a group member

• what lines are assigned to a group

• how incoming calls are distributed

• how long the system looks for available members

• where a call goes if all members are busy


156 / Programming Hunt Groups

Note: Videophones should not be placed in Hunt Groups. Hunt Groups allow one B channel connection at a time and videophones use two

B channels.

Features affected by Hunt Groups include:

• Auto Attendant

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voice Call

Note: Fixed external cadencing is provided for all external Hunt Group calls regardless of whether or not they have been answered and transferred.

Adding or removing members from a group

Members of the group can be any Norstar set or ISDN terminal. A Norstar set can be in more than one Hunt Group but is considered a member in each

Hunt Group, increasing the total number of members in the system.

There can be only one appearance of the same Hunt Group on a set. Hunt

Group DNs cannot be members of other Hunt Groups. A DN can be associated with a member of a Hunt Group and is called a member DN.

Consult your customer service representative to determine your Hunt

Group number range.

Note: Only a three digit DN length works with Hunt Groups.


Programming Hunt Groups / 157

1.

Place the programming overlay on a T7316, M7310 or M7324 telephone.

2.

Press

²¥¥ÛßßÜÝÝ

(CONFIG). The display shows

Password: .

3.

Press ¤‹fl›fl (ADMIN). The display shows

Terminals&Sets .

4.

Press ‘ until the display shows System prgrming .

5.

Press ≠ . The display shows Hunt groups .

6.

Press ≠ . The display shows Show group .

7.

Enter the Hunt Group number you want to program (1-6).

8.

Press ≠ . The display shows Member DNs: .

9.

Press ≠ . The display shows the members for that group.

10. Press ADD to add a member or press REMOVE to remove a member from the group.

11. Press

¨

to exit or ‘ to continue programming.

Moving members of a group

Member order within a Hunt Group is important. The member order determines how a call is routed through a Hunt Group.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß

(ADMIN). The display shows

Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ≠ . The display shows the members for that group.



10. Press MOVE to move an existing member to another place within the

Hunt Group. The display shows the member number followed by an arrow.

11. Enter the new position number for the extension.

12. Press

¨


Assigning or unassigning lines to a group

Configure the prime set for a Hunt Group’s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt

Group can receive the call.

A line can be assigned to only one group.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ . The display shows Line assignment .

10. Press ≠ . The display shows Show line: .

11. Enter the line number you want to program and press SCAN to go to the first line assigned to this group, or press LIST to go to the first line in the system.

12. Press CHANGE to program the line as Unassigned or Assigned .

*HGnn* means the line is assigned to another Hunt Group.

13. Press

¨




Assigning a distinctive ring pattern to a Hunt

Group

You can assign distinctive ring patterns to your Hunt Group so that calls can be rated in priority for the group.

These distinctive ring patterns, have the same characteristics as for line and extension distinctive ring patterns. Refer to ‘‘Changing the ring on the telephone’’ on page 152.

The Hunt Group distinctive ring pattern determines how a call will ring within the Hunt Group. If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group, then the Hunt Group will use the ring of the corresponding member telephones.

If the incoming call (line) has a higher ring pattern assigned than the Hunt

Group, the Hunt Group will ring with the line ring pattern.

1.

Find the heading Hunt groups .

2.

Press ≠ until the display shows Member extns: .

3.

Press ‘ until the display shows Dstnct Ring:NONE .

4.

Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. ( None, 2, 3, 4 )

5.

Press

¨


Setting the distribution mode

There are three modes of call distribution:

• Broadcast—rings each set in the group simultaneously. Calls are handled one at a time. Subsequent calls are queued. As soon as a call is picked up, the call next in the queue is presented to the Hunt Group without having to wait for queue time-out.

In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A familiar


160 / Programming Hunt Groups example is a fund-raising campaign where a group of operators are waiting to take each call as it comes in.

• Sequential—starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found.

Simultaneous calls can be presented. Distribution is order based.

In Sequential mode, you can program your top salesperson to be the first member of the group to receive incoming calls.

• Rotary—the call starts at the set after the one which answered the last call. Distribution is complete when the next free set has been found.

Simultaneous calls can be presented. Distribution is order based.

In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion.

If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. In the latter case, the call is routed to the overflow position. Once a call goes to the overflow position it is no longer a Hunt Group call.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ until the display shows Mode .

10. Press CHANGE to set the mode: Sequential , Rotary , Broadcast .

11. Press

¨




Setting the hunt delay

This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next set in the Hunt Group.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ until the display shows Hunt delay .

10. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 .

11. Press

¨


Programming busy line setting

A Hunt Group is considered busy if one of two scenarios exists:

• all of its members are being presented an incoming Hunt Group call

• all of its members are active on a Hunt Group call

There are three routing options if all members are busy:

• BusyTone—the caller gets a busy tone

• Overflow—the call is routed to an overflow position

• Queue—the call stays in the system for a period of time. Within this period of time, the call is presented to a member if one becomes available. When the time-out occurs, the call is presented to an overflow position.



1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ until the display shows If busy: .

10. Press CHANGE to set the mode: BusyTone , Overflow , Queue .

11. Press

¨


Programming the queue time-out

This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ until the display shows Q Timeout: .

10. Press CHANGE to set the queue time-out: 15, 30, 45, 60, 120, 180 .



11. Press

¨


Programming the overflow set

This setting allows you to program the overflow set to which the Hunt

Group calls are to be routed. Unless the overflow position is a Hunt Group set, the call ceases to be a Hunt Group call. If the overflow set is a Hunt

Group set, the call is treated as a new call and goes to the bottom of the queue.

The overflow set can be a set DN number associated with a voice mailbox.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ . The display shows Overflow: .

10. Press ≠ . The display shows Overflow:HGn .

11. Press CHANGE to change the overflow position.

12. Enter the new overflow position.

13. Press

¨




Setting the name

This setting allows you to program the Hunt Group name, such as

SERVICE or SALES. The name can be up to seven characters in length.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.


6.


7.


8.


9.

Press ‘ . The display shows Name: .

10. Press CHANGE .

11. Using the dialpad, enter the name of the Hunt Group.

12. Press ‘ to store the name.

13. Press

¨



Using the Hospitality features

This section describes the Hospitality Services feature which is used to administer room and alarm services in small to medium-sized facilities such as hostels, motels, or hospitals.

There are three types of sets that make up this type of system:

Common set—this telephone can be found in the lobby, office, or common area, and is not associated with a room. This type of set cannot access all of the features.

Room set—this telephone resides in a specific room and can be used by both guests and cleaning staff to set alarms or indicate room condition. Up to five sets can be assigned to the same room number, such as for fax lines, internet dial-up, etc.

Administration set—this telephone must be a two-line display set and is usually configured with a password to allow secure administration of room occupancy and condition services and alarm services.

Hospitality passwords

There are two passwords within the hospitality feature. One provides secure access to the administration set, and one provides secure access to a room condition setting from each room set for housekeeping staff.

Desk pswd

Change this password frequently, to maintain security.

1.

Place the appropriate programming overlay on the set you are using to do programming.

2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.

Press ‘ until the display shows Hospitality .


166 / Using the Hospitality features

5.

Press ≠ .

6.

Desk pswd:4677 displays.

7.

Press CHANGE .

8.

New pswd: displays

9.

Enter a new password, then press OK .

Cond pswd


1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.

Press ≠ .

6.

Press ‘

7.

Cond pswd:None displays.

8.

Press CHANGE .

9.

New pswd: displays

10. Enter a new password, then press OK .

Room/desk information

There are two aspects to programming room information.

• First you must program specific DNs to a specific room and set up the room occupancy filters, which determine what types of calls can be made from a room set at various states of occupancy.

Note: You can assign up to five DNs to the same room number.

• Then you need to administer the room occupancy and state of the room.


Using the Hospitality features / 167

Programming room information

Use this setting to assign set DNs to a specific room.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.

At the Hospitality heading, press ≠ until Room/desk info displays.

6.

Press ≠ . Show set: displays .

7.

Enter a room set number or press LIST and press ‘ until you find the DN of the set you want to assign to a room.

8.

Press ≠ . Room #:None displays.

9.

Press CHANGE and enter the room number, then press OK to accept the change.

10. Repeat step 6 for all the sets you want to assign.

11. Press ‘ . Adm pwd req’d:Y displays

12. Press CHANGE and choose Y or N , depending on your security requirements.

Call restrns

You can set up call restrictions based on room occupancy states. This setting affects the Room occupancy feature.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .



4.


5.

At the Hospitality heading, press ≠ until Call restrns displays.

6.

Press ≠ . Vacant:00 displays.

7.

Press CHANGE and enter the filter that defines the restrictions for your hospitality system.

The Restriction Filters section in the Modular ICS 5.0 Installer Guide describes how to set up filters.

8.

Repeat steps 2 and 3 for the other room occupancy states.

The table below shows an example of a call restrictions setup.

Room

Occupancy

Vacant

Basic

Mid

Full

Filter

11

11

12

13

Description no calls allowed except 911 no calls allowed except 911 and internal extensions no calls allowed except 911, 1800, 188 and internal extensions no call restrictions

Service times

You can set the time when occupied rooms change from Service done to

Service required. This setting affects the Room condition feature.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.

At the Hospitality heading, press ≠ until Service time displays.

6.

Press ≠ . Hour: 00 displays.



7.

Press CHANGE and enter the hour (00 to 23).

If the number is less than 13, the display shows AM . Press CHANGE to select

PM , if required. Press OK to accept.

8.

Press ≠ . Minutes: 00 displays.

9.

Press CHANGE and enter the minutes (00 to 59).

Using the room/set programming

This section describes how the room occupancy and room condition settings are used.

Setting dialing filters by room state

1.

Press

²¡àá.

2.

Enter the Desk admin password if you are prompted for a password.

3.

The set displays: Oc of rm#: :

4.

Enter the room number and press OK .

5.

The set displays rrrrr:Vacant .

6.

Press the CHANGE display key and select the required status for the room set.

7.

To program other rooms, press the FIND or NEXT display key and return to step 3.

8.

Press

¨

to exit.

Note: Setting the room state to Vacant cancels any outstanding alarms.

Setting the room condition

You can use this feature on a room set or administration set to:

• set the room state to service done ( Srvc done )

• set the room state to Needs service ( Needs srvc )

• query the state of the room



Using the room set

1.

Press

²¡àß on a digital set or ˚

¥¡àß on an analog set.

2.

At the prompt, set the status of the room.

Note: You may be required to enter a Room condition password.

Press

Ú

to indicate Set to srv done .

Press

Û

to indicate Set to needs srv .

The set displays the selected prompt.

3.

Press

¨

to exit.

Using the admin set

1.

Press

²¡à¡

.

2.


The set displays: Cd of rm#:

3.

Enter the room number and press OK .

The set displays rrrrr:Vacant .

4.

To update the condition, press CHANGE and select the required status.

To query the condition of other rooms, press the FIND or NEXT displays keys.

5.

Press

¨

to exit.

Programming the alarm feature

If you want to allow the room sets to program wake-up alarms, there are a couple of program settings that need to be entered.

1.


2.

Press

²¥¥ÛßßÜÝÝ


Password: .

3.

Press

ÛÜßÝß


Terminals&Sets .

4.


5.

At the Hospitality heading, press ≠ until Alarm displays.

6.

Press ≠ . Attn attempts:3 displays.



7.

Press CHANGE until you find the number you want (1-5).

8.

Press ‘ . Retry intrvl:4 displays.

9.

Press CHANGE until you find the number you want (2, 4, 6, or 8).

10. Press ‘ . Attn duration: 15 displays.

11. Press CHANGE until you find the number of seconds you want (10, 15,

20, 30, 40, 50).

12. Press ‘ . Time format:12 hr displays.

13. Press CHANGE to choose either 12hr or 24hr .

14. Press ‘ . Expired alarms displays.

15. Press ≠ . Notify set:None displays.

16. Press CHANGE to enter a set DN to be notified.

17. Press ‘ . Use tone: N displays.

18. Press CHANGE to choose either Y (yes) or N (no).

19. Press

¨


Using the Administration set to control alarms

Only a Hospitality Services set can use this alarm administration feature.

This feature is also associated with a room number, and cannot be used on common sets.

Use this feature to:

• query a current or last alarm time set for a room

• assign an alarm time for any room

• change an alarm time for any room

• cancel an pending alarm for any room

To program the alarm, follow these steps:

1.

Press

²¡àà.

2.


The set displays: al of rm# :

3.

Enter the room number.



4.

Press VIEW . The set displays Alrm: 07:00am OFF: .

If the alarm time is correct, press the ON/OFF display key.

If you want to change the time, enter a new four-digit alarm time.

If the clock uses a 24-hour format, enter an hour between 00 and 23, and minutes between 00 and 59. The set displays: Alarm ON hh:mm

If the clock uses a 12-hour format, enter the time, then when the set displays: hh:mm AM or PM?

, press AM or PM . The set displays: Alarm ON hh:mm .

5.

Press

¨

to exit.

Using the alarm

To set an alarm on a digital telephone:

1.

Press

²¡àÞ.

The displays shows Alrm:07:00 OFF

2.

Do one of the following:

If the alarm is correct, press ON/OFF .The set displays: Alrm:07:00am

ON . Press DONE to exit.

If you need to change the alarm time, press CHG . The set displays:

Enter time:

3.

To enter a new time, do one of the following:

If the clock uses a 24-hour format, enter an hour between 00 and 23, and minutes between 00 and 59. The set displays: Alarm ON hh:mm

If the clock uses a 12-hour format, enter the time, then when the set displays: hh:mm AM or PM?

, press AM or PM . The set displays: Alarm ON hh:mm .

To set an alarm on an analog set:

1.

Press ˚

¥¡àÞ

. A tone sounds.

2.

Enter a four-digit alarm time:

If the clock uses a 24-hour format, enter an hour between 00 and 23, and minutes between 00 and 59. A tone sounds.

If the clock uses a 12-hour format, enter the time, then press

¥

to select am or

£

to select pm. A tone sounds.

To enter a new time, repeat the above steps and enter a new time. This overwrites the existing entry.



Canceling an alarm

Canceling the alarm time for any set cancels the alarm time for all the sets in the same room.

Digital set: Press

²£¡àÞ.

Analog set: Press ˚

£¡àÞ.

Turning off an alarm

When the alarm rings, the user can release the ring by doing one of the following, depending on the type of set in the room:

Digital set: Press any button except

³

.

Analog set: Lift and replace the handset.

³ acts like a snooze alarm and will temporarily disable the alarm for a programmed period. Refer to ‘‘Service times’’ on page 168.

If the user is on a call when the alarm sounds, they can press any button except

¨, which would release the call instead.




Telephone features

Installing Business Series Terminals

If you are connecting a Business Series Terminal for the first time, refer to the following illustrations as a guide.

Installing the Business Series Terminal connections

Installing to a desk jack


176 / Telephone features

Mounting a Business Series Terminal on the wall

Mounting a Business Series Terminal on the wall

Installing without the angled base


Telephone features / 177

Mounting a Business Series Terminal using the stand

key hole slots

Use the key hole slots on the stand to mark the location for the screws.

Tighten screws for a secure fit.

Mount the stand as shown and insert screw. Use the screw that came with your keystation.

Connect cords to the keystation, refer to cord connections

Mount the keystation onto the screws and slide it down.

Connect line cord to wall jack.



Installing Norstar telephones

If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline.

Installing a Norstar telephone

Connect to jack distribution block

Connect to receiver


3

5

Mounting a Norstar telephone on the wall

1 2


4

6



Naming a telephone or a line

You can assign names to identify external lines, target lines, and telephones assigned to specific people. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Step-by-step instructions for adding or changing the name of a telephone or a line are in ‘‘Changing the name of a telephone’’ on page 32.

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Tip -

You can give the same name to two or more telephones, or to a telephone and a line in your system.

To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name.

If automatic telephone relocation is turned on, the name and internal number of a telephone are saved if the telephone is moved within your system.

Moving telephones

If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one Norstar jack to another without losing any of its custom programming.

Stopping calls from ringing at your telephone:

Do Not Disturb (DND)

Stopping calls

Press

²¡Þ

to stop calls from ringing at your telephone.

Only priority calls ring at your telephone. A line button flashes when you receive a call, but the call does not ring.



Refusing to answer a call

While you are on a call, you can refuse to answer a second call (including a priority call).

Press

²¡Þ

while your telephone is ringing.

Canceling Do Not Disturb

Press

²£¡Þ

.

Displays

Allow calls Your telephone receives calls normally.

Using Do Not Disturb

Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.)

Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls.

Tip -

Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature.

Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group.

For more information on Hunt Groups see ‘‘Programming




Using Background Music

Listen to music through your telephone speaker by pressing

²¡ß

.

Your installer or service representative makes this feature available through programming. You need to supply a music source, such as a radio, and have it attached to your ICS.

In accordance with U.S. copyright law, a license may be required from the American Society of

Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Turning Background Music off

The music stops automatically if you make or answer a call or if you press

²£¡ß

.

Using the device attached to the internal analog terminal adapter

The internal analog terminal adapter (I-ATA) connects a standard analog voice device to your Compact ICS. These include such devices a singleline telephone or a data communication device, such as a modem or fax machine. Unlike an external adapter, the I-ATA only supports a device that is located on the same premises as your ICS.

You activate all of the features available from the I-ATA by pressing

˚

¥

on your telephone and entering a feature or access code. On some telephones, you use FLASH instead of Handsfree/Mute.

If your telephone or device does not have Handsfree/Mute, you must use the Hook Switch (located under the handset) to enter feature codes. Press the Hook Switch for approximately half a second, then enter the rest of the code.



To make an external call using the device attached to the I-ATA, you must access an external line. To access an external line, lift the handset and enter the external access code. The external access code is 9 or the number programmed by your installer or customer service representative.

The feature codes for the I-ATA the telephone use telephone does not have

¥

and

£

. If your

¥

, press

Ú

instead. If your telephone does not have

£

, press

Ü instead.

To make an external call, lift the handset and enter the external access code followed by the external telephone number. In most cases, the external access code is 9.

Alternate line

Call Forward

Call Park

Call Pick-up – directed

Call Pick-up – group

˚¤

Allows you to switch between using your two intercom paths.

When a path is in use, you hear an error tone informing you that the path is already in use.

˚•› Cancel ˚£›

Directs your calls to another telephone connected to your

Norstar system. Enter the feature code followed by the internal number of the telephone to receive the forwarded calls. Call Forward cannot be used with a telephone that is not connected to your Norstar system.

˚•‡›

Parks the call on hold. The call can be retrieved from any other telephone within the system. After an external call is parked, and is not answered within a specified time, the call returns to the I-ATA. An unanswered intercom call does not return to the I-ATA

The I-ATA can only park calls on X09. X is 1, or the number assigned by your installer or customer service representative as the call park code. You hear an error tone if you attempt to park a second call.

˚•‡fl <plus the ringing number>

Allows you to answer a ringing telephone within your Norstar system.

˚•‡fi

Allows you to answer a ringing telephone within your Norstar system.



Call Queuing

Camp-on

Class of

Service password

Conference

Conference

Hold

Split

Conference

˚•°‚⁄

Allows you to answer the first incoming external call to your telephone, while you are on a call. All other incoming callers hear a busy signal unless there is another telephone programmed to ring for the call.

˚•°¤ <plus internal number>

Allows you to reroute an external call to another Norstar system telephone.

˚•fl° <plus a COS password>

Allows you to override restrictions on the telephone or line using a Class of Service password before you enter the restricted number.

˚•‹

Allows you to establish a three-way conference between you, one external caller and one intercom caller. To establish a conference call:

• Make or answer the first call.

• Enter ˚¤ on hold.

. This automatically puts the first caller

• Make or answer the second call. If the second caller is busy, replace the handset and enter the first caller.

˚¤ to return to

• Enter ˚•‹ to complete the conference call.

Allows you to put the two conferenced callers on hold. The held callers remain conferenced. To put the conference on hold:

• Enter hold.

˚¤ to put the two conferenced callers on

• Enter

•

˚¤ to restore the three-way call.

Allows you to alternate between two parties in a three-way conference call. To consult with one caller and put the other caller on hold:

• Enter ˚£‹ to split the conference.

• Enter ˚¤ to alternate between calls.

• Enter ˚•‹ to restore the three-way call.



Disconnecting

One Party

Hold

Hold

(continued)

Last Number

Redial

Link

Line pools

Messages

Allows you to disconnect one party in a three-way conference call. To disconnect a party:

• Enter ˚£‹

• Replace the handset.

to put one caller on hold. You are connected with the other call.

• Lift the handset and enter ˚¤ connected with the caller on hold.

. You are

˚¤

Allows you to put an active call on hold and allows it to be picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only.

Retrieve a call on Hold.

Enter ˚¤ .

Exclusive Hold

˚•‡·

Allows you to put an active call on hold and prevents it from being picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only.

˚•fi

Automatically dials the last external telephone number you dialed.

˚•‡⁄

Generates a Link signal to access non-Norstar features available from other systems or carriers.

A line pool allows several telephones to access a group of lines used for outgoing calls. To access a line pool:

• Enter the line pool access code.

OR

• Enter ˚•fl› <plus the line pool code>.

˚•⁄ Cancel ˚£⁄

Generates a longer Link signal.Use this feature when you want to release a call from your line but retain the use of the line for another call.



Page

Pause

Priority Call

Privacy

Ring Again

˚•fl‚ <plus code 1-3> <plus zone 0-6>

Allows you to make an announcement to all Norstar telephones programmed to receive a page, as well as any other connected paging equipment. You must enter a paging zone. See ‘‘Paging’’ on page 117 for more information.

Page (Intercom)

˚•fl⁄ <plus zone code>

Page (External)

˚•fl¤

Page (Intercom and External)

˚•fl‹ <plus zone code>

˚•‡°

Generates a 1.5-second delay in the sequence of numbers you are entering (for Tone or Pulse dialing).

˚•fl·

Allows you to interrupt an internal call in progress on a

Norstar telephone using Voice Call Deny or Do Not Disturb.

The calls at the telephone you are calling are automatically put on hold.

Telephones must be programmed to use Priority Call. See

‘‘Priority Call’’ on page 68 for more information.

˚•°‹

Prevents another telephone that shares your line from joining your current call, or permits another telephone that shares your line to join the call.

˚•¤ Cancel ˚£¤

Allows you to queue a call to another Norstar telephone that is busy or is not answered, or to a busy line in a line pool. You can only use Ring Again on calls placed on an intercom line.

When the telephone is available, you are alerted with one short ring from your telephone.



Reply to a Ring

Again signal

Saved Number

Redial

System Speed

Dial

Timed Release

Transfer

Trunk Answer

To connect with a Ring Again request when you are on a call

(or your telephone is off-hook):

• Enter hold.

˚¤ . This automatically places your call on

• To return to the caller on hold, enter

˚ ¤ .

To connect with a ring again request when your telephone is on-hook:

• Lift the handset. The Ring Again number is automatically redialed.

If you do not respond to the Ring Again signal within 30 seconds, Ring Again is canceled.

˚•fl‡

Allows you to save an external number while you are on a call or while the called telephone is ringing. To automatically redial the saved number:

• Enter ˚•fl‡ .

˚•‚ <plus the speed dial code>

Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers. See ‘‘Using Speed

Dial’’ on page 88 for more information.

You cannot program personal speed dial numbers for the telephone connected to the I-ATA.

˚•‡¤

Generates a longer Link signal. Use this feature when you want to release a call from your line but retain the use of the line for another call.

Allows you to transfer a call. To transfer a call you must have an available intercom line.

• Enter ˚•‡‚ .

• Enter the transfer destination number.


To Transfer using Conference

• Enter ˚¤ .

• Make the second call.

• Enter ˚•‹ .


˚•°‚‚

Allows you to pick up a ringing external call on a line for which

Ringing Service is turned on.



Voice Call ˚•flfl <plus the intercom number>

Allows you to make a voice announcement or begin a conversation through the speaker of a Norstar telephone without making the telephone ring.

Using a data communication device with the

I-ATA

The internal analog terminal adapter (I-ATA) can connect a data communication device such as a fax machine, modem or answering machine to the Compact ICS. In some cases, these devices require additional programming to work properly.

Turning off tones that can interfere with data transmissions

The tones used for Held Line Reminder, Call Waiting, and Ring Again can disrupt the operation of a device or the transmission of data. Lift the handset and enter ˚

¥¡âá

to turn these tones off for the device. Enter ˚

£¡âá

to turn the tones back on.

Programming answering machines or modems to answer calls automatically

The device connected to the Compact ICS using the I-ATA can ring for an external line, or be set up to ring when Ringing Service (Night Service) is turned on. Contact your installer or customer service representative to have these features programmed for your system.

Using the I-ATA with modems and fax machines

The I-ATA is designed to be compatible with commercial fax and and modem equipment. The Compact ICS has been shown to support data transmission rates of up to and including 28.8 kilobits per second (Kbps).

The maximum data transmission rate is subject to the quality of the end-toend channel and cannot be guaranteed.



Troubleshooting for the device attached to the I-ATA

Check the following before you call a repair person:

• Check to see that the data parameters (for example, Parity or Baud

Rate) are set correctly.

• Ensure that tones are turned off for the I-ATA using

˚

¥¡âá

.

• Make sure you are dialling out on an intercom or external line. Use

˚

Û

to choose an alternate line. Contact your installer or customer service representative to change the prime line for the telephone or device.

• Substitute a single-line telephone for your data communication device.

If you receive a dial tone on the single-line telephone, the problem might be with the data communication device.




ISDN

Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.

By using Basic Rate Interface (BRI), your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer and Internet access.

Your installer configures your ISDN services and terminal equipment.

ISDN BRI

Compact ICS supports the following ISDN services:

• incoming calls

• outgoing calls

• Calling Line Identification Presentation

• Sub-addressing

• bearer capabilities

• teleservices

The Call Forward All Calls feature can be used from ISDN terminals connected to Compact Plus.

Note: Norstar sets can accept voice calls only. Video and data calls do not alert at a Norstar set.

Although an ISDN S-loop or LT-loop can support up to eight devices, the loop has a limit of two B-channels. If both B-channels are in use, other devices on that loop cannot make or receive calls until a B-channel is available, or until both B-channels are available in the case of a video terminal. Thus, the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop.


192 / ISDN

Note: Norstar set features, other than Transfer and Call Forward All Calls, are not available to ISDN terminals. In addition, you cannot retrieve a parked call, or reach a Direct-Dial set by using the Direct-Dial digit from an ISDN terminal.

Line access from an ISDN terminal

ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.

ISDN BRI features

Selected ISDN network features can be used from a Norstar telephone.

Your central office switch (ISDN network) determines which features are available to you.

Network Name Display for BRI

Your Norstar system displays the name of an incoming call when it is available from the service provider. Name information can be displayed on a Norstar set but not on an ISDN terminal. If the Calling Party Name has the status of private it may be displayed as Private name. If the Calling

Party Name is unavailable it may be displayed as Unknown name.

Your Norstar system displays the name of the called party on an outgoing call, when it is provided by your service provider.

Your Norstar system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed.

The available features include:

• Receiving Connected Name

• Receiving Calling Name

• Receiving Redirected Name

• Sending Connected Name

• Sending Calling Party Name


ISDN / 193

Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

Name and number blocking for BRI

When activated,

²¡Úá

allows you to block the outgoing name and/or number on a per-call basis. Name and number blocking can be used with a Norstar set but not with an ISDN terminal.

Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

Service provider features

Consult your customer service representative to determine if the new ISDN features are supported with your service provider.

Call Forward

Call Forward allows you to forward your calls to an external telephone number.

1.

Select an ISDN line by selecting a line button, a line pool, or the

Handsfree button, or by lifting the handset (if an ISDN line is your prime line).

2.

Consult your service provider for the appropriate feature code to enter on your dialpad. Listen for three tones followed by dial tone.

3.

Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature.

Canceling Call Forward

1.



2.

Consult your service provider for the appropriate feature code to enter on your dialpad. Listen for a series of tones.

3.

Press

¨

.


194 / ISDN

Calling the number your calls are forwarded to

1.



2.

Consult your service provider for the appropriate feature code to enter on your dialpad.

Automatic Call Back

If you call a number that is busy, enter the feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls.

Automatic Recall

Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or you do not have

Caller ID as part of your ISDN service.

Consult your service provider for the appropriate feature code to enter on your dialpad.

MCID

The MCID feature allows you to use

²¡áà

to have call information recorded on the central office system for an incoming call on a specific line (EUROISDN lines, only).

The user must invoke the feature code without hanging up, and within 30 seconds (time varies on different networks) after the caller hangs up.

Network Call Diversion

This feature is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line.

Functionality is similar to that of External Call Forward (ECF). NCD


ISDN / 195 redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines.

ISDN BRI terminals

Your Compact ICS supports up to 8 Basic Rate Access loops (four 2B+D channels) that can be used for fully digital connections to ISDN networks and devices. Loops are connections between the ICS and devices or between the ICS and the network.

Each loop provides two separate B-channels that can be used to make two simultaneous voice or data calls, or one data call and one voice call.

ISDN applications

ISDN terminal equipment delivers a wide range of powerful business applications:

Videoconferencing and video telephony

Videoconferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals.

Desktop conferencing

ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.

File transfer

The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem.


196 / ISDN

Telecommuting

Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office.

Group 4 fax

ISDN fax applications save money by increasing both transmission speed and the quality of resolution.

Remote LAN access

ISDN provides an affordable and fast means for employees at remote sites

(at home or branch offices) to access local area networks (LANs).

Leased line backup

Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines.

LAN to LAN bridging

Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges only incurred when information is actually transmitted.

Internet and database access

The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.


Using System features

Using alternate or scheduled services

There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service.

Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative.

They program which telephone is used to turn Services on and off, and display what Services are in use. This is called the control telephone.

Preventing certain calls from being made

Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. The restrictions are programmed by your installer or customer service representative.

Making additional telephones ring

Ringing service makes additional telephones ring for incoming calls on external lines. For instance, all incoming external calls can ring at a security guard’s telephone during the night, or calls to one attendant can ring at another attendant’s telephone during lunch. It does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls

Routing service allows you to assign alternate routes to calls. In this way you can take advantage of lower costs available on particular routes on certain days and at certain times. Both the regular and alternate routes are programmed by your installer or customer service representative.


198 / Using System features

Turning Services on and off

The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual,

Automatic and Off.

• Manual allows you to turn the service on and off at any time from a control telephone using a feature code.

• Automatic allows you to use the preassigned stop and start time for a service. You are able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer or customer service representative.

• Off prevents the service from being activated.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press ‘ twice.

4.

Press ≠ at Services .

5.

Press ‘ until you see the Service you want to program.

6.

Press ≠ and ‘ until you see the schedule you want to program.

7.

Press ≠ and use CHANGE to select the setting that works best for your office: Off , Manual or Automatic .

Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule.


Using System features / 199

An example of how to turn on a Service manually

You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press ‘ twice.

4.

Press ≠ at Services . The display shows

Ringing Serviceˆ .

5.

Press ≠ . The display shows Sched:Nightˆ .

6.

Press ≠ and use CHANGE to set the Service to Manual .

Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing.

See ‘‘Turning Services on and off using feature codes’’ on page 199.

Turning Services on and off using feature codes

The master control for services is in programming. See ‘‘Turning Services on and off’’ on page 198. Day-to-day use of Services is controlled using the following feature codes.

²¡àÚ

²£¡àÚ

²¡àÛ

²£¡àÛ

²¡àÜ

²£¡àÜ

Turns on Ringing service. When used at the direct-dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone).

Turns off Ringing service.

Turns on Restriction service.

Turns off Restriction service.

Turns on Routing service.

Turns off Routing service.



To turn a Service on

1.

Enter the appropriate feature code from a control telephone.

2.

For Restriction and Routing service you have to enter the System

Coordinator or Basic password.

3.

Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on.

4.

Press OK to select the setting, or press QUIT to exit the feature without making any changes.

To turn a Service off

1.

Enter the appropriate feature code from a control telephone.

2.

For Restriction and Routing service you have to enter the System

Coordinator or Basic password.

Do not confuse activating Normal service with canceling a Service.

Setting a Service to Normal is not the same as canceling a Service using a feature code. If you set the Service to Normal, the normal version of a

Service overrides any automatic schedule and remains in effect until you manually cancel it. If you cancel the Service, you return to the automatic schedule.

Viewing the active Services from a two-line display telephone

When a Service is active, the control telephone display shows Services

ON .

1.

Press LIST . The display shows the first active Service and the schedule that is in use.

2.

If there are several active Services, press NEXT to see them all.

3.

Press EXIT to exit the feature.



Viewing the active Services from a one-line display telephone

1.

Press

²¡àâ

. The first active Service displays.

2.

Press

£

to move through the active schedule.

3.

Press

¨

to exit.

Displays

<Sched> Restr'n

EXIT NEXT

<Sched> Restr'n

QUIT OK NEXT

<Sched> Ringing

EXIT NEXT

<Sched> Ringing

QUIT OK NEXT

<Sched> Routing

EXIT NEXT

<Sched> Routing

QUIT OK NEXT

<Sched> until *

QUIT OK NEXT

No services ON

You are viewing the active Services. Press

£

or

NEXT to see the other active Services. Press

¨ or EXIT to quit.

The name of the current Restriction service schedule is displayed. Press

£

or NEXT to see the other Ringing service schedules. Press

³ or OK to select the desired schedule.


£

or



The name of the current Ringing service schedule is displayed. Press

£

or NEXT to see the other Ringing service schedules. Press



£

or



The name of the current Routing service schedule is displayed. Press

£

or NEXT to see the other Routing service schedules. Press


Press

³

or OK to select this schedule,

£

or

NEXT to see the next available schedule, or

¨ or QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect.

You have entered the Show Services feature code and there is no active Service.



Services ON

LIST

There is a Service active in your system. Press

• or LIST to view the active Services.


Services that have been turned on automatically are indicated by an asterisk

(*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule.

The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.

Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone

(the extra-dial telephone is designated by your installer or customer service representative) only when you enter the Ringing service feature code

(

²¡àÚ

) at that direct-dial telephone. Note that only the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone).

Tip -

Norstar provides six service schedules named

Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6.

Your installer or customer service representative can change these names to suit your business.

Using passwords

Your passwords prevent unauthorized or unintentional changes to your

Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically.

If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password.



The password is a one to six-digit number.

The default System Coordinator password is

ë÷éö

, which is the same as

ÛÜßÝß

.

One password cannot be a subset of another one. For example, you cannot have 123 and 12345.

Using a Basic password

In addition to a System Coordinator password, there is a Basic password.

This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming.

The default Basic password is

õêé

or

ÛÛàÝÛ

.

•

•

•

•

You can enter the Basic password after the following feature codes:

²¥¥ èêäå

(User Preferences)

²¥¥æé÷ä

(to change the system time and date)

²¥¡ÜÚ

(turn System Answer on or off)

²¥¡ÜÛ

(turn Custom Call Routing on or off)

Because the Basic password can be used to change the time, you should give it out with care and change it when necessary (for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can allow someone to bypass the programming.

Changing passwords



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ at Passwords .



5.

Press ‘ until you see Progrming pswds ˆ .

6.

Press ≠ .

7.

Press ‘ until you see the name of the password you want to change.

8.

Use ≠ , CHANGE and the dialpad to enter the new password.

Press OK to accept the new password.

You cannot erase or eliminate the ability to program passwords.

Clearing a Call Log password

If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.

Press ≠ at Passwords .

5.

Press ‘ until the display shows Call log pswds .

6.

Press ≠ and enter the internal telephone number of the telephone where you want to clear the Call Log password.

7.

Press ≠ , then press CLR to clear the password.

Hospitality password

There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff.



Desk pswd


At Hospitality :

1.

Press ≠ .

2.

Desk pswd:4677 displays.

3.

Press CHANGE .

4.

New pswd: displays

5.


Cond pswd


At Hospitality :

1.

Press ≠ .

2.

Press ‘

3.

Cond pswd:None displays.

4.

Press CHANGE .

5.

New pswd: displays

6.


Using special telephones

Direct-dial

You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. It is usually the prime telephone or the central answering position

(CAP).

The direct-dial telephone can send up to 30 messages and can invoke

Services to activate the extra-dial telephone.



You cannot forward calls to a direct-dial telephone that is outside your

Norstar system. See ‘‘Making changes to Call Forward No Answer’’ on page 35.

Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct-

Dial set.

Changing the direct-dial telephone assignments

Your installer or customer service representative sets up the direct-dial telephone.

You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press ≠ at Terminals&Sets .

4.

Enter the internal number of the telephone you want to program and press ≠ . The display shows Capabilities .

5.

Press ≠ .

6.

Press ‘ until the display shows D-Dial .

7.

Press CHANGE to select either Set1 or None .

Any number of telephones can be assigned to call the direct-dial telephone.

Tip -

The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative



Hotline

A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the key marked Handsfree/Mute).

Tip -

Label the telephone to inform anyone using it that

Hotline is active.

Bypassing a Hotline

Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the handset or press the key marked Handsfree/Mute on a hotline telephone. See the Telephone Feature Card or see ‘‘Changing how you dial your calls’’ on page 67.

Making a telephone a hotline telephone

You can set up a telephone as a hotline.

Tip -

A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see




1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.


5.

Press ≠ .



6.

Press ‘ until the display shows Hotline .

7.

Press CHANGE to select the type of call the hotline makes: None,

Intrnl , or Extrnl .

Internal assigns an internal number.

External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you have to specify the line pool access code. If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables.

A telephone prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative.

Control telephone

The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules. See

‘‘Using alternate or scheduled services’’ on page 197.

Using Set lock

Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and no set lock. With no set lock, you have access to all features on your telephone.

Partial prevents:

• programming autodial buttons

• programming user speed dial numbers

• programming feature buttons

• moving line buttons

• changing the display language

• changing dialing modes

(Automatic Dial, Pre-Dial, and

Standard Dial)

• using Voice Call Deny

• saving a number with Saved

Number Redial



Full, in addition to the restrictions outlined for Partial lock, prevents:

• changing Background Music

• changing Privacy

• changing Do Not Disturb

• using Ring Again

• using Call Forward all calls

• using Send Message

• using Trunk Answer

• activating Services

Changing Set Lock programming for a telephone



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.

Press ≠ at Terminals&Sets and enter the internal number of the telephone you want to program.

4.

Press ≠ .

5.

Press ‘ until the display shows Restrictions .

6.

Press ≠ twice.

7.

Use CHANGE to select one of the three options: None, Partial and

Full .

Using an auxiliary ringer

An auxiliary ringer is a separate device that has to be connected to Norstar.

Turning the auxiliary ringer for a telephone on or off



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.


4.




5.

Press ≠ .

6.

Press ‘ until the display shows Aux. ringer .

7.

Use CHANGE to select Y (Yes) or N (No).

Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service.

Using Host System dialing signals

You can access host systems, such as private branch exchanges (PBX) from Norstar by using host system signaling features (also known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences.

Link

²àÚ

If your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones,

Link is called FLASH.

The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code. The Link symbol ( ¤ ) uses two of the 24 spaces in a dialing sequence.

Preventing a telephone from using Link

Link can be restricted at individual telephones.



1.

Press

²¥¥ÛßßÜÝÝ

.

2.

Press

ÛÜßÝß


3.




4.

Press ≠ .

5.


6.

Press ≠ twice.

7.

Press ‘ three times. The display shows Allow link: .

8.


Tip -

If your Norstar system is connected to a private branch exchange (PBX), program Link onto a memory button for one-touch access.

Pause

²à¡

The Pause feature enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems.

You can program more than one pause in an external autodial or speed dial sequence.

The Pause symbol ( › ) uses one of the 24 spaces in a dialing sequence.

For pulse dialing, • inserts a 1.5-second pause into the dialing sequence.

Long Tones

²¡â¡

The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds.

1.

While on a call, press

²¡â¡

.

2.

Press the dialpad buttons to produce the appropriate tones. Each tone sounds for as long as you hold down the button.



Long tones can be used on any call except a conference call. You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter (ATA) in another area of your office, or external lines to access devices outside the Norstar system.

Displays

Long Tones: At the appropriate time, press any dialpad button.

Hold each button down for as long as necessary.

Press

²

or

³ to cancel Long Tones.

Programmed Release

²¥¡á

The Programmed Release feature performs same function as

¨

in a programmed dialing sequence. When the system encounters Programmed

Release in a dialing sequence, it stops dialing and hangs up the call.

The Programmed Release symbol ( fi ) takes up two of the 24 spaces in a programmed dialing sequence.

The system ignores any digits or commands that follow a Programmed

Release in a programmed dialing sequence.

Run/Stop

²¥á

Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system.

For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/Stop, then the internal number on one external autodial button. Press the autodial button once to dial the company number.

When you hear the automated attendant, press the autodial button again to dial the internal number.

The Run/Stop symbol ( fl ) uses one of the 24 spaces in an autodial or speed dial sequence.



You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow it in a programmed dialing sequence.

Wait for Dial Tone

²¡âÝ

Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number.

The Wait for Dial Tone symbol ( ‡ ) uses two of the 24 spaces in an autodial or speed dial sequence.

Displays

Invalid code You have entered a code that can only be used in a programmed autodial or speed dial sequence, not on a call you dial directly. Programmed

Release and Run/Stop are for use in programmed dialing sequences only.

Using pulse dialing for a call

If your external telephone lines use pulse dialing, you can temporarily switch to tone dialing by pressing £ after selecting the line. Tone dialing allows your Norstar telephone to communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines.

Using your Norstar system from an external location

You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network.

An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to


214 / Using System features the European office. Your Norstar system has a leased line to Europe with reduced transatlantic charges. You provide that sales representative with a

Class of Service password that gives access to the transatlantic line. The sales representative can then telephone into the Norstar system from a hotel, enter their Class of Service password, and use the leased transatlantic line to make calls.

Remote users can access Norstar lines, line pools, the page feature, and remote administration (if enabled through Software Keys). The exact facilities available to you through remote access vary depending on how your installer or customer service representative set up your system.

Controlling access to your Norstar system

It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need.

Remote users can make long distance calls.

Remember that a remote user can make long distance calls that are charged to your company and can make page announcements in your office.

Direct inward system access (DISA)

Control access to your Norstar system with direct inward system access

(DISA). Access to your Norstar system from the public telephone network should always be controlled with DISA. If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number, callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system.

Class of Service (COS)

To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page


Using System features / 215 feature. To change the restrictions for the line, the user can enter their Class of Service (COS) password when the system answers with DISA, or can dial the DISA internal number and enter their Class of Service password.

Maintaining security

To maintain the security of your system, the following practices are recommended:

• Warn anyone to whom you give the remote access number to keep it confidential.

• Change Class of Service passwords often.

• Warn anyone to whom you give a Class of Service password to remember it and not to write it down.

• Remove the Class of Service password of anyone who leaves your company.

Accessing Norstar remotely over the public network

1.

Dial the Norstar system’s remote access number.

2.

When you hear a stuttered dial tone, enter your COS password.

3.

Wait for the system dial tone.

If your system is using System Answer or CCR, you may enter the DISA number or Auto DN once your call has been automatically answered by one of the features.

To use the system remotely, you must use a telephone with tone dialing to call the system.

Remote access is possible only on lines that your installer or customer service representative programs to allow auto-answer calls.

To use features on a remote Norstar system, press • followed by the feature code. Even if you are calling from a Norstar system, press • instead of

²

.

In certain situations, you may experience lower volume levels when using

Norstar remotely.



Tones

You may hear some of the following tones while accessing Norstar remotely.

Tone

Busy tone

What it means

Dialed a busy line pool access code. You hear system dial tone again after five seconds.

Norstar system dial tone You may use the Norstar remotely.

Fast busy tone You have done one of the following

• Entered an incorrect COS password. Your call is disconnected after five seconds.

• Taken too long while entering a COS password. Your call is disconnected after five seconds.

• Tried to use a line pool or feature not permitted by your Class of Service. You hear system dial tone again after five seconds.

• Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds.

Stuttered dial tone Enter your COS password.

Using Class of Service (COS) passwords

Class of Service passwords permit controlled access to a system's resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of

Service password apply, rather than the normal restriction filters.

Similarly, when a remote user enters a Class of Service password on an incoming auto-answer line, the restriction filters and remote package associated with their Class of Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer.

Users should memorize their COS passwords instead of writing them down. Employee COS passwords should be deleted when they leave the company. Typically, each user has a separate password. Several users can share a password or one user can have several passwords.



Changing your Class of Service

²ß¡

You must enter a Class of Service password each time you want to make a call that is normally restricted on a line or telephone.

To change the restriction filters on a line or telephone:

1.

Press

²ß¡

.

2.

Enter your six-digit COS password.

COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each.

Tip -

If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See ‘‘Using your

Norstar system from an external location’’ on page 213.

Displays

Invalid Password

(Blank display) Enter your password. It is not shown on the display.

You have entered a password that is not programmed into your system.




General System features

The following features are available for the entire Norstar system.

Disconnect supervision

When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision.

Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar sets that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. For more information on Hunt Groups see


Internal numbers

Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from two to seven digits.

All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers (called the DN length).

To find out your internal number, use the Button Inquiry feature

(

²¥â

) on an intercom button. On the M7100 or T7100 telephone,

Button Inquiry shows your internal number followed by the function assigned to your single-memory button.


220 / General System features

Line assignment

Any of the lines in your system can be assigned to any of your telephones.

Your installer or customer service representative assigns lines to telephones in Configuration programming. Lines can be assigned to appear only, appear and ring, or to ring only.

Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available.

The M7100 T7100 telephones do not have line buttons.

Calls on lines that ring but do not appear at a telephone are presented at an intercom button.

You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk

Answer.

A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 and 002 programmed to ring as well. An incoming call on any of the three lines causes a line button indicator to flash, and the telephone can be used to answer the call. This is especially useful for people who monitor other telephone lines, but want only their own lines to ring.

Target line

A target line is used to route a call directly to a particular telephone or group of telephones.

Target lines are used only for incoming calls and appear on the Intercom button. A single incoming line may provide connections to several different target lines. This allows each person or department in the office to have their own number without having a separate external line for each number.

Note: Although target lines can be set to Private (default is Public), features such as Call Pickup can still answer these calls at remote telephones.


General System features / 221

Line pools

A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code.

Overflow call routing

If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.

Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal servic e.

Tips -

When you make a call and the programmed route is busy, you hear the expensive route warning tone. Your telephones displays an expensive route warning. To avoid using the normal, expensive route, release your call.

Overflow routing directs calls using different line pools.

Therefore, a call may be affected by different line filters when it is handled by overflow routing.

M7100 and T7100 telephones

Because these sets do not have line buttons, they sometimes works slightly differently from other Norstar telephones. Where other telephones can require that you select a line button to answer a call, on the these sets you simply pick up the receiver. Where other telephones require you to select a line button to take a call off hold, you press

³ on the these sets.

Also on these sets, you can answer a second call by pressing

³

. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time.



There is no Handsfree button on these sets. When applicable, special instructions for the sets are included with each feature description.

Memory buttons

Memory buttons are the buttons with indicators on the M7208, M7310, and

M7324 telephones and the T7208 and T7316 Business Series Terminals.

The M7310 also has dual buttons without indicators. There is a single memory button, without an indicator, on the M7100 and T7100 telephones.

Memory buttons can be used as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators.

One-line display

The M7100, M7208, T7100, and T7208 telephones have a one-line display.

Other sets have a second line on the display which shows the functions of the three buttons directly below it. These indicators are known as display buttons.

Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display.

Other display buttons, such as OK and SHOW , perform essential functions.

For a one-line display telephone, use the following buttons instead of these display buttons.

Substitutes for display buttons

Display button

OK

QUIT

ADD

SHOW

Dialpad button

³

¨

¥

£

Display button

CANCEL

VIEW

OVERRIDE

BKSP

Dialpad button

£

£

£

Ã

All displays listed in this book are shown as they appear on the two-line display.


General System features / 223

Prime line

Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the handset or press the button marked Handsfree/Mute. This is your prime line.

Private lines

A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone.

Volume bar

The volume bar controls the volume of the handset, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar

Ã to adjust the volume.




Troubleshooting

Using the alarm telephone

An alarm telephone displays Norstar's system alarm codes, should they occur. It is a Norstar telephone with a two-line display (T7310, T7316,

M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone.

Reporting and recording alarm codes

If an alarm message appears on the alarm telephone display

1.

Record the alarm number.

2.

Press TIME and record the time displayed.

3.

Call your installer or customer service representative and report the alarm code.

4.

After speaking to your installer or customer service representative, press CLEAR .

Displays

Alarm:

TIME

61-4-2

CLEAR

Report this alarm and the time it occurred to your installer or customer service representative.

Testing the telephone

If you suspect something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is broken.

Tip -

Ensure that the function of a button matches the label by pressing

²¥â then the button.

You can end the telephone testing session anytime by pressing

¨

or

²,

unless you are testing those buttons. The test feature times-out after 30 minutes of no activity.


226 / Troubleshooting

Testing the telephone display

Use a display test if you suspect that one of the indicators on the telephone is not working.

1.

Press

²¡âÞ

. The display shows Display test .

2.

Press TEST or

³

to go ahead with a display test.

3.

Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press

DOWN and UP .

4.

Press OK or

³

to go ahead with the test.

During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Any

Busy Lamp Field (BLF) or CAP modules that are attached to the telephone should be completely lit. You lose any information that was showing on the

BLF before the test started.

Pressing any button ends the test.

Testing the telephone buttons

1.

Press

²¡âÞ

, then £ or NEXT .

2.

Press TEST or

³

to go ahead with a button test.

3.

Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button.

4.

Pressing the

¨

button puts Rls button on the display briefly and returns you to the Button test display.

Testing the speaker in the telephone handset

The handset test is not available if you have a headset plugged into the telephone.

1.

Press

²¡âÞ

, then £ or NEXT twice. The display shows

Handset test .

2.

Press TEST or

³

to go ahead with a handset test.


Troubleshooting / 227

3.

Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on.

Pressing any button or hanging up ends the test.

Testing the telephone headset

The headset test is not available to telephones that do not have a headset jack or a headset plugged in.

1.

Press

²¡âÞ

, then £ or NEXT until the display shows

Headset test .

2.

Press TEST or

³

to go ahead with a headset test.

You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test.

Testing the telephone speaker

1.

Press

²¡âÞ


Speaker test .

2.

Press TEST or

³

to go ahead with a speaker test.

You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test.

Pressing any button ends the test.

Testing the power supply to a telephone

1.

Press

²¡âÞ


Power test .

2.

Press TEST or

³

to go ahead with a power supply test.

You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK .

The test lasts for five seconds or until you press a button.


228 / Troubleshooting


Common feature displays

You may see the following displays when you use a feature.

Access denied

Denied in admin

Feature timeout

Inactive feature

Invalid code

Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line.

You have tried to use a feature, but you have not been given access to it in administration programming.

You have taken more than 15 seconds to press a button in response to a display.

You have entered a feature code that is used by an application program that your system does not have.

You have entered an invalid feature code.

Not available

Set locked

1234567890123...

§

39>21

21

VIEW‚

21 calling

OK

TRANSFER

You have tried to use a feature that is not available in the present setup of your Norstar system.

You cannot use the feature you have chosen because your telephone is locked. See ‘‘Using

Set lock’’ on page 208.

Press £ or press VIEW‚ or ·VIEW t o view a number that is too long to fit on the display. Press

³

or OK when you are finished.

This indicates a long distance call. (May be available with Call Display services.)

Either you are receiving an internal call from telephone 39 forwarded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 39 is ringing on 21.

You are connected to an internal call. Press

TRANSFER to transfer the call.

You are receiving a call from telephone 21.


230 / Common feature displays

Call 21?

YES NO

Camped:

Line001

21

CALLBACK

Line001>21

TRANSFER

You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On

M7100 or T7100 telephones, just lift the handset.

Otherwise, press NO or wait 30 seconds for the

Ring Again offer to expire. For an explanation of

Ring Again, see ‘‘Using Ring Again’’ on page 70.

The person to whom you camped the call did not answer it. The call has come back to you. Press the line button or CALLBACK to reconnect to the call.

You are connected to an external call. Press

TRANSFER to transfer the call.

Line001

Line001 transfer waiting

No calls waiting

No line selected

Not in service

Parked call

CALLBACK

Pick up receiver

Either you are receiving an external call forwarded from telephone 21 or you have an answer button for telephone 21 and an external call is ringing on that telephone.

The call on line 001 is being transferred to you by someone else in your Norstar system.

A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press

³ if you have M7100 or T7100 telephones.

You tried to use Call Queuing but no call was ringing at your telephone.

There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line.

The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone.

No one answered the call you parked. The call has come back to you.

You have used the Call Queuing feature without picking up the handset. Auto Handsfree has not been assigned to your telephone. You must use the handset or the button labeled Handsfree/

Mute to answer a call.


Priority> 21

BLOCK

Release a call

Use line pool?

YES NO

Hold or release

Release calls

Line in use

No button free

Make calls first

Common feature displays / 231

You are receiving a priority call. If you are on another call, inform the person you are speaking to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold. It is reconnected automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND (

²¡Þ

) or press

BLOCK to reject a priority call.

You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call.

You have received a Ring Again offer for a line pool. Press the flashing internal line button or YES to use the line pool. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire.

You cannot program a feature button while you are on a call.

You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature.

The line is in use. Make the call using normal methods or wait until the line is free.

You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free.

Releasing calls can free up line buttons.

The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset.


232 / Common feature displays

No free lines

No line selected

In use:21

Incoming only

9__

QUIT BKSP

Invalid number

Line denied

Restricted call

OK

All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.This must be corrected by your customer service representative or installer.

The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer.

You have tried to program redirection while someone else is programming redirection. Only one person can program line redirection at a time.

The line you are trying to use for redirecting calls is for incoming calls only. Choose an outgoing line.

Continue entering digits. Press

Ã or

BKSP to delete incorrect digits. Press


You have entered an invalid line pool code or an invalid destination code.

You have selected a line that is private to another telephone.

The destination you have chosen for line redirection is restricted.


Index

Symbols

§ Long Distance symbol 229

²

Autobumping canceling #815 129 using 815 129 autodial button external *1 84 , 86 internal *2 84

Background Music canceling #86 182 turning on 86 182

Button Inquiry *0 90 , 135 ,

219 , 225

Call Duration Timer 77 61

Call Forward canceling #4 107 using 4 107

Call Information 811 46 , 47

Call Log entering 812 131 external calls 813 128 options *84 128 password *85 130 , 131 viewing 812 129

Call Park

àÝ

103

Call Pickup 76 49

Call Queuing 801 95

Call Transfer canceling #70 100 using àâ 55 , 99

, 101

Camp-on 82 102

Class of Service 68 217

Conference Call

M7100 telephone #3 53 ,

54

P0992670 03 using 3 53 , using Ü 53

54 , 55

Contrast Adjustment ¥à

136

Custom Call Routing *832

75 , 203

Dialing Modes *82 67

Directed Pickup 76 49

Do Not Disturb canceling #85 181 turning on 85 68 , 180 ,

181

Exclusive Hold 79 94

Feature Button erasing *1 137 programming *3 137

General page 60 145

Group Listening canceling #802 56 using 802 56

Hide message display 806

148

Host System Dialing Signals

Link 71 210

Long Tones 808 211

Pause 78 211

Programmed Release

*89 212

Run/Stop *9 212

Wait for Dial Tone 804

213

Language

English

¥ÞâÚ

136

French ¥ÞâÛ 136

Spanish ¥ÞâÜ 136

Last Number Redial Þ 86

Line Button, moving *81 147

Compact ICS 6.0 System Coordinator Guide

234 / Index

Line Pool Access

ßÝ

66

Line Redirection canceling #84 112 using 84 112

Message canceling £Ú 121 sending Ú 120 viewing ones you sent Ú

122 viewing ßÞ 121

Page combined zone

ßÜ

117 external zone

ßÛ

117 internal zone

ßÚ

117 using

ßâ

103 , 104 ,

117

Password

Basic

õêé

27 ,

203

Call Log *85 131

System

Coordinator ë÷é

ö 24 , 27 , 30 , 32 , 33 ,

34 , 35 , 36 , 37 , 38 , 39 ,

203

Password, Call Log *85 131

Priority Call

ßá

68

Privacy 83 61

Restriction Service turning off #872 199 turning on 872 199

Ring Again canceling

£Û

70 using

Û

70

Ring Type

¥ß

148

Ring Volume *80 148

Ringing Service turning off #871 199 turning on 871 199

Routing Service

Compact ICS 6.0 System Coordinator Guide turning off #873 199 turning on 873 199

Saved Number Redial

ßà

90

Services, viewing 870 201

Speed Dial adding user ¥Ý 88 making calls â 90

Static Time and Date 806

123

System Answer *831 74 ,

203

System Answer, Custom

Call Routing, recording a greeting *833 82 , 83

Testing display 805 226 power supply 805 227 telephone buttons 805

226 telephone handset 805

226 telephone headset 805

227 telephone speaker 805

227

Time and Date **8463 203

Time and

Date ¥¥æé÷ä 27

Trunk Answer 800 51

User Preferences

¥¥

èêäå

149 , 203

Voice Call Deny canceling #88 125 using 88 125

Voice Call

ßß

124

¤ Link symbol 210

› Pause symbol 211 fi Programmed Release symbol

212

P0992670 03

fl Run/Stop symbol 212

‡ Wait for Dial Tone symbol

213

A

access

Class of Service 216 external lines 221

Norstar from outside the system 213 remote 215 using a COS 214 using a DISA 214

Access denied 229

ADD 222 administration password (see

System Coordinator password) administration programming 14

Alarm 61-4-2 225 alarm codes reporting and recording 225 alarm telephone 225

Allow calls 181 allow redirect programming 113

Already joined 50 , 63

Already parked 104

Alternate line (ATA feature code)

183 alternate services 197 analog terminal adapter dialing signals 212 using dialing modes 67 analog terminal adapter, internal and features 182 feature codes 188 troubleshooting 189 announcement paging 117

P0992670 03

Index / 235

Voice Call 124

Answer button 52 answering calls

Answer button 52

Call Display services 46

Call Duration Timer 61

Call Pickup 49 central answering position

44

Conference Calls 53

Custom Call Routing 72 distinctive ring patterns 43

Group Listening 56

Handsfree 56 hearing aid compatibility 46 prime telephone 43

Privacy 60

System Answer 71

Trunk Answer 51 using line buttons 42 using SWCA keys 95 using the Release button 45

Voice Call 124 answering machine, and I-ATA

188 – 189 apply button cap labels 139

ATA (see analog terminal adaptor) attendant telephone 75

Auto Attendant 71 – 84

Auto Call information (see Caller

ID set)

Auto System Answer (see

System Answer) autodial line selection 85 programming 84 storing number on a memory button 84


236 / Index using Last Number Redial

87

Autodial full 85 automatic

Call information 48

Call Log 127 dial 67

Handsfree 59

Hold 93 release of a line (see

Disconnect Supervision)

Automatic Call Back, ISDN terminal feature 194

Automatic Recall

ISDN terminal feature 194

Automatic Telephone Relocation

180 , 219 auxiliary ringer 209

B

Back 20

Background Music 182

Basic password 14 , 149 , 203

BKSP 222 blocking calls, see Do Not Disturb and DND

Business Series Terminals wall mounting sets 176 busy 63 , 69 busy tone fast 216 button cap labels applying 139 button caps types of 140 button defaults

M7100 telephone 145


M7310 telephone 141 , 143




T7310 telephone 139

Button erased 85

Button Inquiry 135 buttons

Answer button 52

Button Inquiry 135 changing button programming 150 display 17 , 18 erasing programmed features 137

Feature 17 handsfree 17

Handsfree/mute 59

Hold 17

Last Number Redial 86 memory 17 , 84 , 222 moving line 147 numbering on all telephone types 150 programming features on buttons 137

Release 17 , 45

Saved Number Redial 90 testing 225 , 226 using a line button 65 using buttons 15 volume control 17 bypassing a Hotline telephone 207

C

call ways to make a 63

Call 221?

230

Call blocked 69

Call Display information 46


P0992670 03

Call Forward

ATA feature code 183

Call Forward No Answer 35

Call Forward on Busy 37 ,

109

Forward no answer 108 forwarding to voice mail 111

ISDN terminal feature 193 overriding 108 programming 35 , 108 , 109

Call Forward and Line

Redirection, differences 115

Call information automatic 48 changing what information is shown first 48 displaying information 46 getting information for a call on hold 47 getting information for a current call 47

Call Log 127

Autobumping 129 automatic 127 calling from within 130 deleting log items 129 logging call manually 128 options 128 , 152 using 127 call overflow 221

Call Park 103


Call Pick-up


Call Pickup

Directed Pickup 49

Group Pickup 49

Call Pick-up (Directed)


P0992670 03

Index / 237

Call Queuing 95


Call Transfer 99

Call Transfer (ATA feature code)

187

Call(s) bumped 132

Callback 105

Caller ID set 48

Calling 69 calls using Do Not Disturb 180

Camp denied 102

Camp max 102

Camp to 102

Camped 102

Camped 230 camping calls (see Camp-on)

Camp-on 102


Can't ring again 64 , 70

CANCEL 222

Cancel denied 122

CAP (see central answering position)

CCR (see Custom Call Routing) central answering position answering calls 44

M7324 telephone 44 sending messages 120 telephone 44 , 205 using 44

Class of Service

ATA feature code 184 changing 217 using a password 215 , 216

Cleared>LINENAM 122 communicating in the office paging 117 – 120


238 / Index sending messages using display 120

Voice Call 124 cond pswd, programming 205

Conf. on hold 55

Conference busy 55

Conference Call

ATA feature code 184 by releasing privacy 61 removing yourself from 55 using the Conference feature 53 contrast adjustment 136 control telephone 200 , 208

Custom Call Routing attendant telephone 75 customizing 73 language choice 76 using 72 customizing your telephone adjusting ring volume 148

Button Inquiry 135 changing ring type 148 contrast adjustment 136

User Preferences 149

D

date and time changing 27 default button assignments 144 deleting

Call Log items 129 messages from list 122 programmed features 137

Denied in admin 229 desk pswd 205 desktop conferencing 195 dial pad

Compact ICS 6.0 System Coordinator Guide entering numbers and letters

32 dial tone

Norstar system 216 stuttered 216

Dial voice call 125 dialing automatic dial 67 direct extension 73 options 152 pre-dial 67 saved number 90 standard dial 67 switching from pulse to tone

213 dialing modes 67 dialing signal

Link 210

Long Tones 211

Pause 211

Programmed Release 212 run/stop 212 switching from pulse to tone

213

Wait for Dial Tone 213 direct extension dialing, using

Custom Call Routing and

System Answer 73 direct inward system access 214 direct-dial telephone programming 206

Directed Pickup 49 directing calls, using Custom

Call Routing 72

DISA (see direct inward system access) disconnect from conference 55

P0992670 03

releasing a call, accidentally

62 supervision 219

Disconnect Supervision 219 display button equivalents for oneline display 222 buttons 17

Call information 47 changing the language 136 ,

152 contrast 152 display buttons 18 making darker or lighter 136 one-line 222 testing 226 distinctive ring patterns(DRP) answering a call 43 distinctive rings 148

DN (see internal numbers)

DND 102

DND transfer 43

DNs 25

Do Not Disturb on Busy 38 see also DND 180

Do not disturb 64 , 69 , 101

Do Not Disturb on Busy 110

DRT 43

E

ending a call 45

Enter code 138

Enter digits 86 , 89

Enter zone 119 entering names and numbers 31 erasing

Call Log items 129 messages from list 122 programmed features 137

P0992670 03

Index / 239

Evening Sched 202

Exchanged 147

Exclusive Hold 68 , 94

Expensive route 64 external page 117 external access to Norstar 213 external autodial programming 84 external Call Forward (see Line

Redirection) external paging equipment 120 extra-dial telephone 202

F

F_ 138 fast busy tone 216 fax machine, and I-ATA 188 –

189

Feature button 17 feature button 17

Feature code 138

Feature moved 138

Feature timeout 229

Features adjusting ring volume 148

Autobumping 129 autodial 84 auxiliary ringer 209

Background Music 182

Button Inquiry 135

Call Display 46


Call Forward 107

Call Information 46

Call Log 127

Call Park 103

Call Pickup 49

Call Queuing 95

Call Transfer 99


240 / Index

Callback 105

Camp-on 102 changing ring type 148

Class of Service password

217

Conference Calls 53 contrast adjustment 136

Custom Call Routing 75 dialing modes 67 dialing signal

Link 210

Long Tones 211

Pause 211

Programmed Release

212 run/stop 212



Exclusive Hold 94

Handsfree 56 hiding the message or calls display 148

Hold 93 language choice 136

Last Number Redial 86 line pools 65

Line Redirection 111 – 116

Messages 120 moving line buttons 147 paging 117 – 120 priority call 68

Privacy 60

Restriction service 197

Ring Again 70 ring type 148

Ringing service 197

Routing service 197

Saved Number Redial 90 sending messages using display 120


Set Lock 208

Speed Dial 88

System Answer 74

Test a Telephone 225 – 227

Time and Date 203

Trunk Answer 51


Voice Call 124

Voice Call Deny 125 features

Do Not Disturb 180

Group Listening 56 file transfer 195

Flash (feature) 210

Forward denied 111

Forward> 111 forwarding calls 35

Call Forward 107

Call Forward delay 109

Call Forward on Busy 109


Forward no answer 108


G

Get call first 104 greetings, Auto Attendant changing the language 76

Custom Call Routing 72 customizing 79 pre-recorded 78 recording 81

Group 4 fax 196 group answering

SWCA keys 95

Group Listening 56

Group Pickup 49

H

handling many calls at once

Call Queuing 95

P0992670 03

Hold 93 handset testing 226 handset speaker testing 227

Handsfree making calls 57 muting 57 , 59 handsfree changing voice path 152

Handsfree Answerback programming 60

Voice Call 124 handsfree button 17

Heading 20 headset changing voice path 152

Handsfree requirement 59 testing 227 hearing aid compatibility 46

Hidden number 64 , 87 , 91

Hold

ATA feature code 185 automatic 93 button 17

Conference Call 54 exclusive 94 listening while on hold 94 retrieving call 93 using SWCA keys 95

Hold or release 132

Hold or release 231

Hospitality 165 , 167 hospitality password 204 host system signaling

Link 210

Pause 211

Programmed Release 212

P0992670 03

Index / 241 run/stop 212


I

Hotline bypassing 207 setting up the telephone 207

Hunt Groups 36 , 38 , 39 , 41 , 50 ,

52 , 68 , 70 , 71 , 93 , 104 , 107 ,

108 , 109 , 110 , 118 , 124 ,

155 , 181 , 207 , 219 adding or removing members 156

Answering incoming calls 41 assigning and unassigning lines 158

Broadcast mode 159 moving members 157 programming busy line setting 161 programming the overflow set 163 programming the queue time-out 162

Rotary mode 160

Sequential mode 160 setting the distribution mode

159 setting the hunt delay 161 setting the name 164

I-ATA (see analog terminal adapter, internal 182

In use 122

In use 232

In use SETNAME 132

Inactive feature 229 incoming calls

SWCA keys 96

Incoming Line Groups (ILG) 155

Incoming only 232


242 / Index installer programming 14 , 24 integrated services digital network (see ISDN) 191

Intercom 114

Intercom # 86 internal analog terminal adapter

(see analog terminal adapter, internal) 182 internal numbers length of 219 internal page 117

Internet access 196

Invalid code 89 , 213

Invalid code 229

Invalid location 147

Invalid number 86 , 101 , 104

Invalid number 232

Invalid Password 217

Invalid zone 119

ISDN applications 195 – 196 capacity 191 equipment 195 – 196

Internet access 196

L

LAN access 196

LAN bridge 196

LAN router 196 language changing on the display 136 ,

152 choice for Auto Attendant 76

Last Number Redial programming 87

Last Number Redial (ATA feature code) 185

Last Number Redial, using 86 leased line backup 196 length of call, timing 61

Compact ICS 6.0 System Coordinator Guide length of internal numbers 219 letters, entering with dial pad 32 limiting access to Norstar 214 telephone feature use 208 telephone programming 208 using alternate or scheduled services 197 line changing the name 34 target 220

Line 001 waiting 230 line appearances using SWCA keys 95 line assignment 220 line button moving 42 , 147 using to choose a line 65

Line denied 51 , 64

Line denied 232

Line hung up 102

Line in use 231 line indicators description 42 line pool 65 – 66 , 221 line pool and ATA 185


Line Redirection 114

Line Redirection and Call

Forward, differences 115 line, changing the name 180

Line001 callback 44

Line001 hung up 101

Line001 to prime 44

Line001 transfer 230

Link

ATA feature code 185 using 210

Link, programming 210

P0992670 03

LIST 151 listening on hold 94 log space programming 131 logging a call manually 128

Logit (see Call Log) long distance call indicator 229 long distance calls, using COS password 213

Long Tones 211

Long Tones 212

Lunch Sched 202

M

M7100 telephone 85 button defaults 145

Button Inquiry 135

Call Conference 53

Call Park 103

Call Queuing 230

Call Transfer 101 camping a call 102 , 103

Conference Call 54

Conference Call on hold 54

Hold 93

Incoming Line Group button

42 , 65 internal numbers 219 line assignment 220

Line Redirection 111 memory buttons 222 one-line display 222

Ring Again 230 , 231

Speed Dial 88 standard dial 67

Transferring a call 101

Voice Call 124

M7208 telephone button defaults 145

P0992670 03

Index / 243 memory buttons 222 one-line display 222 splitting a Conference Call

54

M7310 telephone 15 button defaults 143 memory buttons 222 splitting a Conference Call

54 troubleshooting 225

M7324 telephone 15 button defaults 146 central answering position

44 memory buttons 222 splitting a Conference Call

54 troubleshooting 225 maintaining security 215

Make calls first 231 making calls dialing modes 67 priority call 68 using a line button 65 using line pools 65 using Ring Again 70 with automatic Handsfree 59 memory buttons 17 , 84 , 222

Message denied 123

Message list 123

Message to 123

Messages

ATA feature code 185 cancelling a sent message

121 hiding display 148 removing from list 122 sending 120


244 / Index sending using the display

120 viewing 121

Messages & Calls 123 , 132

Microphone muted 125 modem, and I-ATA 188 – 189 monitoring calls 52 , 220 line pool status 70 lines (see also Disconnect

Supervision) 219 telephone status 70 transferred calls 105

Move line from 147

Move line to 147 moving telephones 180 music, background 182 muting voice call tones 124

N

names spelling out 31

Network Call Diversion 194

New calls begin 132

Next 20 night control phone (see control telephone)

Night Sched 202

Night Service (see Services)

9_ 63

9_ 232

No button free 123

No button free 231

No call on 104

No calls waiting 230

No free lines 232

No info to log 133

No last number 64 , 87


No line selected 64

No line selected 230 , 232

No line to use 114

No log assigned 133

No number saved 91

No number stored 89 , 123

No resume item 133

No services ON 201

No voice call 125

Norstar system dial tone 216

Not available 229

Not in service 64 , 101 , 103 , 111

Not in service 230 numbers, entering with dial pad

32

O

OK 222

On another call 64 , 69

On hold 94 one button access to features 46 one button dialing (see Autodial) outgoing calls

SWCA keys 97

Outgoing line 114 overflow call routing 221

OVERRIDE 222 overriding

Call Forward 108

P

page

ATA feature code 186 external equipment 120 programming 118 shortcut codes 117 types 117 zones, programming 118

Page choice 119

Page timeout 119

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Paging ALL 119

Paging busy 119

Park denied 104

Parked call 230

Parked on 104 parking a call retrieving 103

Parking full 104 password 165

Basic 149 , 203

Call Log 130 – 131 changing 202

Class of Service 216 clearing Call Log 204 cond pswd 205 desk pswd 205

Hospitality password 204

System Coordinator 202 ,

203


Pause 211

ATA feature code 186 pause in a sequence of numbers

(see Wait for Dial Tone) personal programming 14 phone 97

Pick up receiver 230

Pickup 51

Pickup denied 50 , 51 pickup group 49

Please wait 69

Pool code 114 power supply testing 227 pre-dial 67

Press a button 86 , 135 , 138

Press a line 147

Press held line 55 prime line 208 , 223

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Index / 245 prime telephone 43 priority call

ATA feature code 186 priority call (see also Call

Queuing) 68

Priority denied 69

Priority>223 231

Privacy

ATA feature code 186 changing status 60 private branch exchange, accessing from Norstar (see also host system dialing signals) 210 private call 61 private line 223

Program and HOLD 86 , 89 , 138

Program and OK 86 , 89 , 138

Programmed 86

Programmed Release 212 programming 167 hospitality cond password

205 hospitality desk password

205 hospitality password 204 system features

Call Forward 35 , 38 changing the name of a line 34 changing the name of a telephone 32

System Speed Dial 29 time and date 27 telephones

Call Forward 35 , 38 changing number of rings before forwarding call

36 changing the name of a


246 / Index telephone 32

Do Not Disturb 180

Do Not Disturb on Busy

38 programming basics administration programming

14

Basic password 14 customizing your Norstar 14 entering passwords 24 installer programming 14 personal programming 14 programming indicator

»

20 programming map 20 , 22 –

24 programming overlay 18 recording changes 13 starting and ending a session 24 understanding programming

13 programming lines changing the name of a line

180 programming system features adding or removing telephones from Custom

Call Routing groups 77 attendant telephone 75 changing the language used by System Answer and

Custom Call Routing 76 changing the number of rings for Custom Call

Routing 77 changing the number of rings for System Answer

76

Restriction service 197 , 198




System Speed Dial 88 programming telephones allowing Line Redirection

113 auxiliary ringer 209

Call Display 48

Call Forward delay 109

Call Pickup 49 changing the name of a telephone 180 direct-dial telephones 206 external autodial button 84

Forward no answer 108

Forward on busy 109

Handsfree 59

HF Answerback 60

Hotline 207

Last Number Redial 87

Link 210 page zone 118 paging 118 priority call 68

Redirect ring 113

Saved Number Redial 91

Set lock 208

User Speed Dial 88

Q

QUIT 222

R

recording programming 13 redialing external number 86

Redir by 114

Redirect ring programming 113

Redirect½denied 114 redirection loops 115

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refusing to answer second call

181

Release a call 103

Release a call 231

Release button 17 , 45 icons 17

Release calls 231 releasing from conference 55 releasing a call accidentally 62 remote access 213 – 215 remote use

Class of Service password

216 security 214 using lines and features from outside the system

213 replying to a message 121 reporting and recording alarms

225

Restr'n 201

Restricted call 64 , 101

Restricted call 232 restricting access to Norstar 214 feature use (see Set Lock) telephone feature use 208 telephone programming 208 using alternate or scheduled services 197

Restriction service 197 retrieval codes

Call Park 103 retrieving held call 93 parked call 103 ring

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Index / 247 auxiliary ringer 209 changing ring type 148 , 152 changing the number of rings before call is forwarded 36 description of types 42 , 148 ring volume 148


Ring Again 70

Ring Again (ATA feature code)

186

Ring Again?

65 , 70

Ringing 201 ringing distinctive ring patterns 43


RLS button 45

Routing 201 routing calls, using Custom Call

Routing 72

Routing service 197 run/stop signal 212

S

Saved Number Redial using 90

Saved Number Redial, programming 91 saving a number (see Saved

Number redial)

Sched 4 202

Sched 5 202

Sched 6 202 scheduled services 197 security recommendations 215 system 214

Select a line 65 , 89

Select line out 114

Select line(s) 114 , 115


248 / Index

Send message?

65

Service Modes (see Services)

Service Modes ON 202

Service Schedules

Evening Sched 202

Lunch Sched 202

Night Sched 202

Sched 4 202

Sched 5 202

Sched 6 202

Services overriding 202

Restriction service 197



Trunk Answer 51 turning off and on using feature codes 199 viewing active schedules

200

Set Lock 208 – 209

Set locked 229

Set profile 221

SHOW 222

Show 20 signal

Link 210

Long Tones 211

Pause 211

Programmed Release 212 run/stop 212

Wait for Dial Tone 213 special telephones 205

Speed Dial adding or changing 29 changing User Speed Dial

151 choosing a system code 30 choosing the display 31

Compact ICS 6.0 System Coordinator Guide host system signaling codes

88 making a call 88 programming 29 programming User 88 selecting a line 30 splitting a Conference Call 54 standard dial 67

Start of list 123

Still in trnsfer 101 stop calls from ringing at set 180 stuttered dial tone 216 suspending a call (see also Call

Park and Hold)

SWCA no free call keys 97 using 95

System Answer 71 attendant telephone 75 customizing 73 language choice 76 system dial tone 216

System Speed Dial 88

System Speed Dial (ATA feature code) 187

T

T7316 telephone splitting a Conference Call

54 target line 220 changing the name 180 telecommuting 196 telephone alarm 225 attendant 75

Call Display information 48 central answering position

44 , 205 changing the name 180

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control 200 , 208 direct-dial 205 extra-dial 199 , 202 , 205

Feature button 17 handsfree button 17

Hold button 17

Hotline 207 log calls automatically 127

M7310, illustration 15

M7324, illustration 15 moving 180 prime 205 prime telephone 43

Release button 17 stop ringing using DND 180 testing 225 – 227 volume control 17 testing buttons 225 , 226

Custom Call Routing 84 display 226 ending a session 226 handset 226 headset 227 power supply 227

System Answer 84 telephone 225 telephone speaker 227

Their list full 123

3 parties only 55 time and date

**8463 203

² ¥¥æé÷ä

27

²

806 123 changing 27 displayed instead of messages and calls 148 length of a call 61 time savers

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Index / 249 autodial 84

Saved Number Redial 90

Speed Dial 88

Timed Release

ATA feature code 187 tone camped call tones 102 controlling length 211 remote access tones 216 voice call 124

Tones (ATA feature code) 188 tracking incoming calls

Call Log 127 transfer (see Call Transfer)

Transfer denied 101 transferring calls 99

Callback 105

Custom Call Routing 72 parking a call 103 using Camp-on 102 transmission rates, with internal analog terminal adapter 188 troubleshooting internal analog terminal adapter 189 reporting and recording alarms 225 testing the headset 227 testing the power supply 227 testing the speaker in the handset 226 testing the telephone buttons 226 testing the telephone display

226 testing the telephone speaker 227 using the alarm telephone

225


250 / Index

Trunk Answer 51

ATA feature code 187 , 188

U

understanding programming 13

Unequipped line 114

Unknown name 131

Unknown number 89 until * 201

UPDATE 25

Use line pool?

231

User Preferences 149 – 153

²¥¥ èêäå 203

User Speed Dial 88 , 151 using DND 180 using Norstar remotely 213 – 215 using this guide 13

V

videoconferencing 195

VIEW 222 viewing active Services 200

Call Log 129 messages 121 , 122 voice changing voice path 152

Voice Call 124 – 125

Voice call 125 voice mail accessing your Norstar system 133 using Call Forward 111 volume bar 223 control 223

W

Wait for Dial Tone 213 wall mounting

BST sets 176


Y

Your list full 123

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Backup programming overlays

Backup programming overlays / 251

Business

Series

Terminals

Programming

Overlay

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Back

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Next

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Back

P0914001 01


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After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover.

Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide.

Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

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