Acer Altos easyStore M2 Server, Storage User Manual

Express Manager” on page 41.

2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore), then click Log On

Storage System Manager.

40 2 Setting up the system

To access the IPStor Express Manager using a Web browser:

1 From any computer in your network, enter the following in the address bar, then press Enter.

https://storage_system where storage_system is the name or IP address of the storage system.

Note: You can use the storage system name only if your computer is in the same subnet as the storage system, if you added the storage system’s IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network.

2 If the security alert page displays, click the “Continue to this website (not recommended)” option.

When the login page displays, you can bookmark for easier future access.

Express Manager” on page 41.

Log in to the IPStor Express

Manager

To ensure that your connection to the storage system is secure, the

HTTPS protocol is used. Only individuals who know the administrator user name and password can view or change any of the storage system settings.

To log in to the IPStor Express Manager:

Start the Storage System Console. Refer to “Start the Storage

time. For more information, refer to “Changing the system settings” on page 165.

2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore), then click Log On

Storage System Manager.

42 2 Setting up the system

3 If the security alert page displays, click the “Continue to this website (not recommended)” option. You will be directed to the

Advanced: Select Registration Method page displays.

4 Select a registration method.

Note: Registration is required the first time you connect to the

IPStor Express Manager.

• If your computer has an Internet connection, choose “Online

Registration” option for immediate activation, then click

Apply.

• If an Internet connection is available, select the “Offline

Registration” option to save the registration data file to your local disk and e-mail it for registration, then click Apply. The

Offline Registration page displays.

Follow the steps below to finish offline registration.

(1) Click Generate to generate a registration data file.

(2) Right-click the link to save the registration data file to local disk.

(3)

Send an e-mail to [email protected] with the file you saved in step (2) as an attachment.

(4) Save the reply e-mail attachment to your local disk.

(5) Click Browse to upload to signature file to the registration server.

(6)

Click Send.

44 2 Setting up the system

5 After you finish registration, the Login page displays.

6 Enter the administrator user name and password, then click LogIn.

The IPStor Express Manager Home page appears.

The default user name is admin, and the default password is storage. (These are case-sensitive.) Once you have logged in, you can change both the administrator user name and password at any

46 2 Setting up the system

Getting to know the IPStor Express

Manager

Once you log in to the IPStor Express Manager, the Home page appears.

Navigation bar

The top of the Home page (and every page in the IPStor Express

Manager) displays a navigation bar that lets you access all the features of the storage system.

Item

Home

Users

Shared

Folders

Backups iSCSI

Advanced

Description

Displays information about the total storage capacity on the storage system, how much disk space is allocated for shared folders, how much is allocated for backups, and how much is used for each. This page also displays total number of shared folders and the storage system.

Displays the list of all currently configured users and lets you add, modify, and remove users. For Windows and Mac OS X users, this area also lets you add, modify, and remove groups.

Displays a list of all currently configured shared folders and lets you add shared folders, change which users can access them, and remove them.

Displays the current amount of space allocated for the FileSafe server, the amount of space used and the users; and lets you expand the FileSafe server space.

Displays a list of iSCSI disks that are currently allocated. You can delete all selected iSCSI disks or delete the client and all iSCSI disks for that client.

Provides access to advanced storage system configuration options, such as setting up e-mail alerts; upgrading the firmware; removing storage devices; changing the system, network, or disk configuration settings; viewing information about system events; and shutting down the system remotely.

Provides information about Acer and the other products and services it offers.

Logs you out of the IPStor Express Manager. Logout

For more information about the IPStor Express Manager, refer to

“IPStor Express Manager” on page 58.

48 2 Setting up the system

Add users

By default the storage system includes a user named guest that has a password of guest. The guest account is convenient for authorizing temporary access to shared folders without having to add another user. The guest account is automatically enabled and can be disabled

by the administrator. See “Enabling and disabling an account” on page

142 for details on disabling a guest account.

Only Windows and Mac OS X users can access all shared folders that guest is authorized to access. However, you might want to add other users as well. For example, if you want to restrict access to a shared folder that contains confidential information, you would add at least one user and authorize that user to access that shared folder (and not authorize the guest user to access it). Adding a user for each individual or computer in your network provides maximum flexibility and security, enabling you to control exactly who can access what information. The CIFS user also has the privilege to use the FileSafe

Express backup/restore files. If you want to use FileSafe Express you need to create the CIFS user.

In addition, only Windows and Mac OS X users can use the guest user name. If there are Linux users or Mac users who aren’t using OS X in your network, you must add users to allow those individuals to access any shared folders. (In Active Directory authentication mode, you can add only Linux/other Mac users.)

You can add up to 255 Windows or Mac OS X users plus one guest user, and up to 256 Linux users, (for a total of up to 512 users).

Note: Since each Linux/other Mac user can represent multiple users, the number of actual users can be higher.

Quota Management system

Administrators can use the Quota Management system to place restrictions on the amount of storage users can utilize. The administrator can specify the user quota (in MB) when creating a

Windows or Mac OS x user (CIFS) and limit the amount of space to be allocated to the new user on shared folders. The administrator can also change the quota amount if necessary.

To add a user:

1 In the navigation bar, click Users.

2 Click Add.

3 Select the type of user that you want to add, then click Next.

The operating system used by the user determines which option you should choose — Windows/Mac OS X user (CIFS) or Linux/

Other Mac user (NFS).

Notes:

• Linux users and Mac users who are not using OS X access shared folders using the Network File System (NFS). In this environment, access to shared folders is given to entire computers, not to individual users of those computers. However, in Windows and

Mac OS X environments, each computer user can have individual access to a shared folder.

• If your storage system uses Active Directory authentication mode, you can add only Linux/other Mac users.

50 2 Setting up the system

The page that displays next varies, depending on the user type you selected.

4 Enter the requested user information and click Done.

For this type of user

Windows/

Mac OS X user (CIFS)

Linux/other

Mac user

(NFS)

Do this

Enter the user name and password for accessing the shared folders. (You must enter the password a second time to confirm it.)

The user name can be up to 15 characters long and can include letters and numbers. It cannot begin with a period, contain spaces, double period, or the following characters: / \ [ ] : ; | = , + * ? < > @ " ' # ~ ` % $

The password can be up to 24 characters long.

Note: If the user name and password specified here are the same as the Windows user name and password, then the user will not be prompted to provide a user name and password when accessing the shared folder.

Enter a computer description and the IP address or computer name of the person’s computer.

The Computer description can be the name of the person who typically uses the computer, or any other description you want to provide to identify the computer in the Users list. This description can be up to

15 characters long. It cannot contain the following characters: / \ [ ] : ; | = , + * ? < > @ " '

The IP address or computer name is the IP address or the actual computer name in the computer's system configuration.

Note: You can create a single user that actually represents multiple computers. In the IP address or computer name text box, you can use the wildcard characters * and ? to indicate a range of names. For example, client* or client? would include all computers in the subnet whose name begins with client.

*.company.com would include all computers in the domain company.com. However, these wildcards cannot be used with IP addresses.

The specified user name and type displays in the list on the Users &

Computers page.

Repeat steps 2 through 4 until you have added all the users that

you want to add at this time. (You can always add more users later.)

If you’d like to put Windows/Mac OS X users into groups, refer to

“Working with groups” on page 132.

To enable or disable an account, refer to “Enabling and disabling an account” on page 142.

To add an iSCSI user, refer to “Adding an iSCSI user” on page 131.

Create shared folders

2 Setting up the system

By default, the storage system includes a shared folder named public and a shared folder named Home Folders. All Windows and Mac OS X users assigned to the public folder can create, modify, or delete files there (unless you change the list of authorized users or their access

rights as described in “Assigning users to shared folders” on page 145).

You can create other shared folders as well. For example, in an office environment, you might want to create a shared folder for company policies that everyone can only view, and separate shared folders for confidential business files that only selected individuals or departments can view or change. In a home environment, you might want to create separate folders for different types of files, like photos, videos, or music. If your network includes Linux or other Mac users, you have to manually create shared folders.

You can create up to 128 shared folders. Users who can access and write to these shared folders can create additional sub-folders for organizing the files they store there.

To create a shared folder:

1 In the navigation bar, click Shared Folders.

Note: The Shared Folders list includes usbdisk1, usbdisk2, usbdisk3, usbdisk4, usbdisk5, and esatadisk1, whether or not any USB or eSATA storage devices have been connected to the storage system.

2 Click Add.

3 In the Shared folder name text box, enter a unique name for the shared folder, and then click Next.

This name can be up to 64 characters long and can contain letters, numbers, hyphens, underlines, and spaces. I

t cannot begin with a period, contain spaces, double period, or the following characters:

/ \ [ ] : ; | = , + * ? < > @ " ' # ~ ` % $.

54 2 Setting up the system

4 Specify the disk space to be used for the shared folder and click

OK.

The Shared Folders screen displays reflecting the new shared folder. For additional information on managing your shared

folders, see “Managing shared folders” on page 143.

For more information on how to access shared folders, see

“Accessing shared folders” on page 183.

3 System management tools

The client software applications used to manage the Altos easyStore

M2 storage system include:

•

Storage System Console

•

IPStor Express Manager

•

FileSafe Express

•

SAN Disk Manager

56 3 System management tools

Storage System Console

The Storage System Console window includes two panes. The left pane displays a tree view of your storage system and the shared folders associated with it. The right pane displays details about the storage system (such as the IP address of the storage system or the drive letter currently mapped to a shared folder).

Menu bar

The menu bar includes the following menus:

• File — This menu allows you to close the Storage System Console.

• Tools — This menu contains functions for performing operations, such as discover storage systems, log on to the IPStor Express

Manager, map drive letters to shared folders.

• Help — This menu provides access to the Storage System Console online help and displays program version number and copyright.

Toolbar

The toolbar gives quick access to basic functions of the Storage System

Console.

• Discover Storage Systems — Discovers storage system(s) in your network subnet

• Log On Storage System Manager — Logs on to the IPStor Express

Manager

• Map Drive Letter — Map drive letters to shared folders

As soon as you start the Storage System Console, it automatically scans the network for storage systems. This might take a few minutes. As each storage system is discovered, its name appears in the left pane.

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IPStor Express Manager

The IPStor Express Manager enables you to perform a number of tasks to help you get the most from your storage system. After logging into the IPStor Express Manager, the Home page displays.

The IPStor Express Manager includes a navigation bar that provides access to all of the features of the storage system.

•

•

•

•

•

•

•

Home

The Home page displays information about your storage system, including how the storage space is being used and which users are connected.

This page displays two different views: Storage Status and Connection

Status. You can switch from one view to the other by clicking the desired button on the Home page.

• Storage Status — Displays information about the total storage capacity on the storage system, how much disk space is allocated for shared folders, how much is currently used by backups, and how much is available for either. (Initially, there is no used backup space. The information on this page changes as each computer backs up its HDDs to the storage system. You might have to refresh the browser window to reflect these changes.)

This page also indicates how much of the storage space allocated for shared folders is actually used, the total number of shared folders, and the number of networked computers (backup clients) that have backed up one or more disks on the storage system.

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Note: The total storage capacity will be less than the total size of all your HDDs, some of the disk space is needed for the operating system and management software.

In addition, the amount of used backup capacity will be greater than the total size of all the disks listed on the Backups page, additional storage space is needed for the data that has changed between backups.

• Connection Status — Displays a list of the Windows and Mac OS X users who are currently connected to shared folders, including which shared folder they are accessing and when they logged on.

Notes:

• If anyone accessed a shared folder using the guest user name, guest displays in the Users column, followed in parentheses by the computer name.

• Due to the nature of the NFS protocol, Linux, and other Mac users are not listed on this page.

• Ongoing backup or recovery activities do not appear on this page.

• This page indicates only that a connection with a shared folder has been established; this does not necessarily mean that the user has opened any files there.

62 3 System management tools

Users

The Users page allows you to add, modify, or remove users; put users into groups; or change the authentication mode.

The left pane of the Users page include the following options for managing users in the storage system.

• Users & Computers

• Groups

• Authentication Mode

• Advanced User Properties

• iSCSI Users

Users & Computers

The Users & Computers page displays the current authentication mode and a list of all currently configured Windows and Mac OS X users, as well as Linux and other Mac computers.

Note: In this user guide, the term “user” refers to both individuals and computers.

By default, the storage system uses local authentication mode, that allows you to add, modify, or remove all types of users at any time. If you are using Active Directory authentication mode, you can add, modify, or remove Linux or other Mac users, but not Windows users.

All Windows users are controlled entirely by the Active Directory server. (For more information about authentication modes, refer to

“Changing the authentication mode” on page 137.)

64 3 System management tools

If you are using local authentication mode, you can also put Windows and Mac OS X users into groups. This makes it easier to give several users access to the same shared folder at once. For example, in an office environment, you might create one group for all users and give that group read-only access to a shared folder with corporate policies.

You might then create separate groups for each department (such as

Sales or HR) and give those groups read/write access to shared folders with information specifically for those groups (such as expense reports or company benefits). Each user can be a member of multiple groups.

(If you are using Active Directory authentication mode, you cannot create groups using the IPStor Express Manager. All groups are controlled entirely by the Active Directory server.)

The command options on the Users & Computers page allow you to:

• Add — Create a new user account in local authentication mode

• Edit — Modify a user account in local authentication mode.

• Remove — Delete any user except the guest user in local authentication mode or remove any Linux or Mac user not running the Mac OS X in Active Directory authentication mode.

Groups

The Groups page displays a list of all currently configured groups and allows you to view the current members of the group. This page include options for grouping users to provide access to the same shared folder at the same time.

The command options on the Groups page allow you to:

• Add — Create a group and specify which users should be members of the group in local authentication mode

• Edit — Change the users in a group in local authentication mode.

• Remove — Delete a group in local authentication mode.

Note: Removing a group does not remove the users that are members of that group. The users remain listed on the Users &

Computers page. However, removing a group can affect access to shared folders. When you remove a group, the members of that group will no longer have access to any shared folders that the group was authorized to access unless they were granted individual access as well.

66 3 System management tools

Authentication Mode

The Authentication Mode page allows you to change the storage system operation mode.

Your storage system can operate in one of the two modes:

• Local authentication mode

In local authentication mode, the storage system authenticates all users who try to connect to the shared folders, and you can add, modify, or remove all types of users (both Windows/Mac OS X and

Linux/other Mac users), the storage system uses local authentication mode.

• Active Directory authentication mode

In Active Directory authentication mode, the Active Directory server authenticates all Windows users who try to connect to the shared folders. You can add, modify, or remove Linux/other Mac users, but not Windows users. In addition, you cannot create groups. All Windows users and groups are controlled entirely by the Active Directory server.

Notes:

• The authentication mode has no effect on backups performed using FileSafe Express.

• If you use Active Directory authentication mode, the User must change password at next logon check box must be cleared in the properties for each user on the Active Directory server who will be accessing shared folders on the storage system. In addition, each user’s password can be no longer than 24 characters.

• If you use Active Directory authentication mode, you must add any Mac OS X users to your Active Directory server in order to provide those users with access to shared folders on the storage system.

• Active Directory authentication mode does not automatically include a guest account. However, the Active Directory administrator can create one on the Active Directory server.

• "ftp" and "anonymous" are reserved for internal use. It is recommended that you do not create user accounts with these names in the Active Directory server.

• It is recommended that you select the root of all the

Organization Units (OU) when joining an Active Directory domain in order to have a listing of every user in every OU. If you need to change the OU, you can switch to local mode and the rejoin the domain. However, once you rejoin the domain, user rights to shares will need to be set up again.

• If you use Active Directory authentication mode, and the clocks of the storage system and the Active Directory server differ by more than five minutes, errors will occur whenever the storage system tries to connect to the Active Directory server (that is, when you set the authentication mode, when synchronization between the two systems occurs, and when users access shared folders). You must adjust the storage system time, time zone, or

both to ensure that they match (as described in “Changing the system settings” on page 165)

Caution: Changing the authentication mode deletes all of your existing user data and shared folder assignments. If any users are currently accessing shared folders, they will remain connected until they disconnect from the shared folders or shut down their computer.

68 3 System management tools

Advanced User Properties

The Advanced User Properties page allows you to enable or disable a home or guest account.

The command options on the Advanced User Properties page allow you to:

• Enable a home or guest account

• Disable a home or guest account

iSCSI Users

The iSCSI Users page allows you to add, modify, and remove an iSCSI user account.

The command options on the iSCSI Users page allow you to:

• Add — Create a new iSCSI user account

• Edit — Change the iSCSI user account

• Remove — Delete an iSCSI user account

70 3 System management tools

Shared Folders

The Shared Folders page displays a list of all currently configured shared folders and lets you add shared folders, expand shared folders, change which users can access them, and remove them. This page also allows you to define which users and groups can have access to each shared folder and assign folder quotas

The left pane of the Shared Folders page include the following options for managing shared folders in the storage system.

• Shared Folders

• Shared Assignments

• Shared Quota Management

Shared Folders

The Shared Folders page displays a list of all currently configured shared folders and lets you add shared folders, expand shared folders, change which users can access them, and remove them. This page displays a list of shared resources, along with the size of each folder.

By default, the storage system includes a shared folder named public and a shared folder named Home Folders. In local authentication mode, all users are automatically assigned to the public folder and can create, modify, or delete files there. (You change the list of authorized users or their access rights). In Active Directory authentication mode, you must manually assign users to this folder in order to provide them with access.

The Shared Folders list also includes usbdisk1 to usbdisk5 and esatadisk1 whether or not any external disks have been connected to the storage system.

72 3 System management tools

You can create additional shared folders and delete them at any time.

For both shared folders and external disks, you can change which users can access them and what they can do with the subfolders and files

there. To create a shared folder, refer to “Managing shared folders” on page 143.

The command options on the Shared Folders page allow you to:

• Add — Create a shared folder and allocate folder storage space.

• Expand — Increase the shared folder size.

• Remove — Delete a shared folder and release the associated disk.

Shared Assignments

The Shared Assignments page displays a list of shared resources and allows you to assign access rights to a shared folder or external disk.

74 3 System management tools

Shared Quota Management

The Shared Quota Management page lets you assign folder quotas.

Backups

The Backups page displays the amount of space allocated for the

FileSafe server when you have FileSafe server to backup your computer files. You can use Backups to expand the FileSafe server space and delete backups or a backup client.

The left pane of the Backups page include the following options for managing shared folders in the storage system.

• FileSafe Server Space

• FileSafe User Cleanup

76 3 System management tools

Filesafe Server Space

Use the Filesafe Server Space page to expand the Filesafe server space.

Your storage system is divided into three partitions, one for shared folders and one for Filesafe server backups and the other for iSCSI disks. The maximum amount of Filesafe server space is 2 TB while the minimum space requirement is 200 MB.

You can expand disk space to 2 terabyte (TB) at a time. To allocate additional space, select the Additional disk space button and specify 1

GB or higher.

Important: It is recommended that you limit expansion to 20 GB at a time due to the extensive processing time required for large expansions. Once you allocate space for FileSafe server space, you cannot reduce that amount. Be sure to leave enough space for backups of your computer disks and other shared folders.

Filesafe User Cleanup

Use the FileSafe User Cleanup page to delete a user’s backup space on the Filesafe server.

78 3 System management tools

iSCSI

The iSCSI page displays a list of iSCSI disks that are currently allocated.

You can delete all selected iSCSI disks or delete the client and all iSCSI disks for that client.

Once you have used SAN Disk Manager (SDM) to allocate iSCSI disks to the client computer from the storage system, the iSCSI screen displays a list of each allocated computer. The list also displays the size of the allocated disk, the iSCSI initiator name, and the iSCSI disk ID (the number used to identify the iSCSI disk on both the storage system and on the Status page in SDM).

For more information on about the SAN Disk Manager, refer to “SAN

Disk Manager” on page 115.

The command options on the iSCSI page allow you to:

• Delete Client — Remove a client.

• Delete Disks — Remove iSCSI disks.

• Rescan — Scan for new iSCSI disks.

Advanced

The Advanced page provides access to advanced storage system configuration options, such as setting up e-mail alerts; upgrading the firmware; removing USB devices; changing the system, network, or disk configuration settings; viewing information about the system status or system events; and shutting down the system remotely.

The Advanced page allows you to configure the settings for the following categories:

• Alerts

• Firmware

• External Devices

• System

• Network

• Disks

• System Status

• System Log

• S.M.A.R.T.

80 3 System management tools

• System Cleanup

• BIOS Update

• Shut Down

Alerts

The Alerts page allows you to specify whether or not you want the storage system to send out an e-mail notification when an error or warning occurs.

To take advantage of this feature, you must have access to an SMTP e-mail server, either within your own network, or through an Internet service provider.

Note: The e-mail might not be sent immediately when the problem occurs, but will be sent within five minutes of the event.

An event will be sent out once per day until the problem is solved.

In addition, if the problem is fixed within that time frame—for example, if you replace the disk that failed—the alert will not be sent.

Firmware

The Firmware page displays the current version of the firmware that is installed on your storage system. It also allows you to upgrade it if a newer firmware becomes available.

For additional security, you must enter your administrator password in order to upgrade the firmware.

Caution: When you upgrade the firmware, the storage system restarts. Access to the IPStor Express Manager is temporarily interrupted, and users will not be able to access the shared folders during this process. If users have files open on the storage system, data might be lost. Be sure to have all users save their changes and close any open files before you upgrade the firmware.

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External Devices

The External Devices page displays a list of all external disks that are currently connected to the storage system, including the type of device it is, the manufacturer, and the name. External disks are identified by the names usbdisk1 to usbdisk5 and esatadisk1. (These names cannot be changed.)

The External Devices page provides an option for safely unplugging an external disk from the storage system. This prevents data corruption and other potential problems with the device.

System

The System page displays the settings that you specified when you initially configured the storage system, such as the storage system name, and the current date and time. You can change basic system settings as well as the password for logging in to the IPStor Express

Manager from this page.

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Network

The Network page displays the network settings that were set when you initially configured the storage system. (Only the first Ethernet port was configured during setup. The second uses its default settings unless you change them here.) You can change these settings at any time.

Notes: Changing the IP address or subnet mask can have several effects:

• Access to the IPStor Express Manager is temporarily disrupted. If you access the IPStor Express Manager using a Web browser and an IP address, reconnect using the new IP address. Also, if you added the storage system’s IP address to a local hosts file or DNS server, you must update the IP address in those resources.

• All users accessing the shared folders using the previous IP address are disconnected and must reconnect using the new IP address.

You can also configure the storage system to act as a DHCP server. In other words, the storage system can assign IP addresses to other computers in your network, simplifying the network configuration of each individual system.

Your storage system can act as an FTP server. You can select to enable

FTP server in the Network page to allow all Windows and Mac OS X users to use a Web browser to access the public folder. For more

information, refer to “Accessing shared folders” on page 183.

You can use the Network page to configure the system for link aggregation; also known as IEEE 802.3ad. Link aggregation allows you to configure multiple Ethernet ports to act as a single device.

However, you must install an additional PCI Express network card. For detailed instructions on how to install an additional PCI Express

network card, refer to “To install a PCI Express network card on page

252.

Note: The 802.3ad mode for bandwidth aggregation requires

802.3ad support from the switch or client. Both network ports must be connected to the same switch.

In addition, your storage system supports UPnP discovery protocol and can be discovered by Windows OS knowing UPnP protocol. You have the option to enable or disable the UPnP discovery protocol support in the Network page.

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Disks

The Disks page displays information about all the HDDs that are currently installed in your storage system.

The Disks page includes the following details:

• The disk configuration (that is, whether the HDDs use a linear or

RAID configuration, and the RAID level)

• The overall status of the HDDs:

• Normal — All the HDDs are working properly.

• Degraded — One or more HDDs have failed but all the data is still available.

• Failed — The storage system has stopped working properly.

• The slot where each HDDs resides

• The model number, serial number, and size of each HDD

• The current status of each HDD:

• Linear or RAID

n

— The HDD is working properly as part of the specified configuration.

• New — The HDD has been added to the storage system but is not currently being used.

• Spare — The HDD is acting as a spare disk for the RAID.

• Rebuilding — The HDD is being rebuilt (for example, when a failed disk is replaced)

• N/A — The HDD is detected but not available for use (for example, when it has failed)

• The hotplug indicator:

• RED — Removing the HDD will cause the RAID to fail.

• YELLOW — Removing the HDD will cause RAID degradation.

• GREEN — Removing the HDD will not affect the RAID.

Note: Whenever you add or remove a HDD from the storage system, you must click Refresh to update this page.

For detailed information about RAIDs and how adding, removing, or

swapping HDDs affects the storage system, refer to “Disk configurations” on page 232.

You can change the disk configuration or amount of storage space that is allocated for shared folders at any time. However, for additional security, you must enter your administrator password to be able to make these changes.

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System Status

The System Status page allows you to view many of the operational parameters of your storage system, including CPU usage, memory usage, the amount of time that the storage system has been running, the current fan speed, the temperatures of the CPU and disks, the IP address of the gateway, the IP address(es) of the DNS servers in your network, the network settings of your ports, the MAC addresses of your ports, and the speed at which data is being sent and received.

Note: The fan speed changes depending on the temperature of the unit. If the CPU or any of the HDDs reach an unsafe temperature, the storage system will automatically shut down.

System Log

The System Log page displays a list of events that have occurred on the storage system. Reviewing this list can help you identify and resolve any problems that you might encounter.

This page displays the date and time of the event, the type of event (I for informational, E for error, W for warning, and C for critical), and a brief description of the event.

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S.M.A.R.T.

The Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) page allows you to view the SMART information of each HDD on the storage system.

System Cleanup

The System Cleanup page allows you to remove the clients and disks that are no longer used.

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BIOS Update

The BIOS Update page allows you to upgrade the storage system BIOS to it’s latest version.

Caution: Updating the BIOS is an inherently dangerous activity that could potentially render your system inoperative. Without the BIOS, the storage system will be unable to boot. Be sure to back up all important files before starting the BIOS update procedure.

Once you have successfully upgraded the BIOS, the storage system restarts. Access to the IPStor Express Manager is temporarily interrupted, and users will not be able to access the shared folders during this process. If users have files open on the storage system, data might be lost. Be sure to have all users save their changes and close any open files before you upgrade the BIOS.

Shut Down

The Shut Down page allows you to remotely power down the storage system.

Note: Shutting down the storage system will prevent user access to shared folders and interrupt backup and recovery activities.

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Contact Us

In the Contact Us page you will find the services and support information for the storage system.

Logout

Click Logout on the navigation bar to log out of the IPStor Express

Manager.

FileSafe Express

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FileSafe Express is a software application that protects your data by backing up files and folders to a remote storage system.

Once you select the files and folders that you want to back up, you can configure backups to occur according to a set schedule, continuously every time a selected item is modified, or manually. You can also select files and do one-time backups.

FileSafe Express provides detailed backup reports and global configuration options that enable you to optimize FileSafe Express performance for your environment.

Restoring backed-up data for a particular file or folder is easy. You can restore any backup from any point in time and either overwrite your existing local file or save the restored file(s) to a new location or with a new file name. You can even restore data for a folder or file that has been deleted locally.

FileSafe Express provides a full-featured console, right-click menus for items on your desktop or in Windows Explorer, and a Quick Status window available from your system tray.

FileSafe Express Console

The FileSafe Express Management Console is a tabbed display that allows you to set your backup mode, create a backup list, retrieve backups, set system options, and view backup reports.

The FileSafe Express console includes the following tabs:

• Welcome

• Computer

• Vault

• Settings

• Dashboard

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Welcome

The Welcome page provides quick links to the Computer page for selecting files to back up, to the Vault page for restoring backed-up files, and to the Dashboard page for status, reports, and backup controls.

The status bar at the bottom of the page is visible from all screens. It tells you if FileSafe Express is connected to the Altos easyStore M2 storage system, displays the user name, and graphically shows the amount of data you and others have backed up relative to the total space available on the storage system.

Computer

The Computer page is a Windows Explorer-style browser that lets you quickly review your file system and choose files and folders to include in your backup policy. Each file and folder is preceded by a checkbox - clicking the checkbox adds displays a checkmark and the item is included in the backup list.

By default, My Computer and My Documents are selected for backup - these checkboxes show a checkmark with a gray background. Click the checkbox to de-select these defaults and make your own selections.

Folders panel

Files panel

Backup list quantity and size

Backup list

In the Backup list, select the files and folders you want to back up. You can include files and folders across multiple folders. When you select a folder in the Folders panel, all of its files are displayed with a checkmark in the Files panel.

When you click Save to save a backup list, backup will start automatically if the current backup mode is Continuous (the system default). A popup message will be produced from the FileSafe Express icon in the system tray. Three backup modes are available (refer to

page 106 for more information).

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FileSafe Express uses default global filters to block certain items from any backup automatically: cookies, temporary Internet files, offline

Web pages, IIS temporary compressed files, hibernating files, the

Windows folder, system volume information files, pagefile.sys, and the

Recycle Bin.

To change the backup list, you can uncheck folders or files already checked, and check folders or files that you now want to backup. Click

Save when you are done.

After you make changes to the list, but before you click Save, you can click Revert to revert to the last saved backup list.

Note: Files subsequently added to a selected folder will be backed up in Continuous mode, regardless of the currently selected backup mode.

The number of checked files/folders and their total size are displayed in the lower left corner of the Computer page.

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Checkmarks and indicators

Icon Description

A file or folder with a checkmark is included in backups.

A folder shows this checkbox when files in that folder are included in the backup list.

An optical (CD or DVD) drive shows this symbol because it cannot be backed up.

A network drive shows this symbol because it cannot be backed up.

A green checkmark on a folder or file means there is a backup version of it in the storage system repository. The green checkmark can also appear on a folder that contains at least one file that has been backed up before.

A dimmed folder or file with a green checkmark has been backed up and subsequently deleted from the computer. Such a file exists only in the storage system repository and not on your computer, you can retrieve this folder.

Command buttons

The Computer page include the following command buttons.

• Revert — Return to the last saved backup list. This button is disabled until you check or uncheck any items in the list.

• Save — Save the backup list. This button is disabled until you check or uncheck any items in the list.

• Back Up Now — Initiate a manual backup of all folders or files in the backup list. This button is disabled unless the backup mode is

Scheduled or Manual (refer to the Settings page).

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Vault

The Vault page is also a Windows Explorer-style browser. This is a remote browser that lets you review backups of all computers that have backups in the storage system repository (the Vault) and select the ones you want to restore.

Folders panel

Backups panel

Version panel

Version button

Folders panel

The Folders panel lists all of the computers that have backups in the vault. Double-click your computer in the list to show your drives and folders. You cannot select individual folders in this panel.

Backups panel

The Backups panel lists folders and files that have backups in the vault.

A folder or file whose icon is "normal" is present on your computer. A folder or file whose icon is dimmed is not present on your computer - it has been deleted. However, you can still restore its backups.

In the Vault page, you can select files or folders only in the Backups panel. As in the Computer page, each file and folder is preceded by a checkbox - checking a file or folder includes it in the restore list. You cannot select files/folders across multiple folders.

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Version panel

Over time, the repository contains multiple backup versions of each file. To display all backup versions in the Version panel, double-click a backup in the right panel or click its magnifier . The Restore and

Delete buttons are now disabled. To restore or delete a file version

(also known as pruning), use the buttons in the Version panel. (You can restore only one file version at a time.)

To close the Version panel, click .

Making selections in the Backups panel

• Click the checkbox to add an item to the restore list and enable the

Restore and Delete buttons.

• Click a file backup to highlight it (buttons not enabled)

• Double-click a file backup or single-click its magnifier to display the Version panel

• After the Version panel is in the display, single-click a file backup to update the version panel with versions for that file

• After the Version panel is in the display, single-click a folder to close the Version panel and display the file backups in the folder

In addition to selecting individual files or folders, you can right-click anywhere in the Backups panel to display a menu with two options.

Check all items selects all items in the panel; Uncheck all items deselects all items.

The number of checked folders and files and their total size are displayed in the lower left corner of the Vault page.

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Backups for other computers

When you select a computer in the Folders panel that is not the one you are currently using, the icons for all folders and files in the Backups panel are dimmed, because these items are not present on the computer you are using. Each item has a checkbox, enabling you to restore backups. You can also display the Version panel and restore individual file versions.

Lock/

Unlock button

Restore list quantity and size

When you expand one of these folders, all folders and files are dimmed because they are not found on your computer.

Indicators

If the computer you selected in the Folders panel is not the one you are currently operating, files and folders in the Backups panel are dimmed.

In this state, you can only restore data - you cannot remove backups or prune versions. Essentially, these files and folders are read-only.

If the computer you selected is your own and a file or folder is dimmed in the Backups panel, it has already been deleted from your computer.

You can still restore it from the repository.

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Command buttons

The Delete and Restore buttons are available when you select the computer you are currently using. When you select any other computer, only the Restore button is available.

When the Version panel is visible, the Delete and Restore buttons are disabled. Use the Delete and Restore buttons for individual versions.

Note: By default, you cannot delete backups for any other computer other than your own - these folders are locked and the

Delete button is disabled. In order to unlock these folders and enable the Delete button, click the Unlock button in the Folders panel. The function of this button changes to Lock; click this button again to re-lock all folders except your own.

Quick restore from your desktop or Windows

Explorer

FileSafe Express is integrated with Windows Explorer. The right-click menu for any file or folder in Windows Explorer or on the desktop includes a FileSafe Express group item that allows you to restore backups for the selected item(s).

The backups will be restored to the selected location.

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Settings

The Settings page includes two tabs — Schedule and Options. The

Schedule tab allows you to specify a backup mode for the FileSafe

Express and the Options tab allows you to configure the FileSafe

Express settings.

Schedule

When performing backup you can choose from the following backup modes:

• Continuous — Backs up any file in the backup list whenever it is changed. This is the default mode when FileSafe Express is first installed. After your initial backup job, FileSafe Express goes into standby mode and monitors your file system in the background.

When you create or modify a file in a folder that is included in the backup list, FileSafe Express automatically backs up that file.

• Scheduled — Lets you select daily or weekly backup of the backup list, including a time of day.

Daily backup lets you specify an interval between backups (backup will occur every N days) and the time backup should start.

Weekly backup lets you specify one or more days on which backup should occur, as well as the time backup should start.

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• Manual — Turns off Continuous or Scheduled backup. To initiate backup, click the Back Up Now button on the Computer screen to back up all selected folders/files.

To change the backup mode, click another option and then click Save.

After you select a backup mode, but before you click Save, you can click Reset to return to the last saved backup mode.

Options

Use the Options tab enables you to optimize FileSafe Express perfomance on your environment, such as control CPU or bandwidth throttle, enable or disable Microsoft Volume Shadow Copy Service

(VSS), and enable or disable FileSafe Express to launch automatically.

CPU throttle and bandwidth throttle

You can set the processor and bandwidth throttling settings to the following:

• Normal — The CPU throttle is always set at Middle and throttling for bandwidth is 128 kbps.

• Low priority — The CPU throttle is always set to Low and the bandwidth cap is 64 kbps.

• Self throttle — You can adjust CPU and bandwidth throttling settings manually.

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Use VSS

By default, FileSafe Express uses Microsoft VSS to back up open/locked files (such as an Outlook e-mail file) when they are being used. This may cause FileSafe Express to perform more slowly on some systems. If backing up open or locked files is not important to you, you can turn off this option.

Launch FileSafe Express automatically

You can indicate whether login is required whenever you start FileSafe

Express. By default, this option is checked and login is not required when a you launch FileSafe Express. If you uncheck this option, login is required, preventing unauthorized access to console settings. You need the latest password in order to log in successfully.

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Dashboard

The Dashboard page includes three tabs — Status, Reports, Events, and

Account.

Status

The Status tab lets you monitor status of backup jobs. The status display uses progress bars to show how many files have been backed up and how many are waiting overall, as well as the current status, which identifies the document being backed up and its path.

If backup mode is Scheduled or Manual, you can click Stop to cancel the current backup job. You can click Pause to pause the current job regardless of backup job mode.

When a backup job is paused, the Pause button becomes Resume. Click

Resume to continue the interrupted backup job.

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Reports

The Reports tab lists all backup jobs that have been run, including the following:

• Start date and time

• Elapsed time from start to finish

• Backup mode

• Status (Complete, Ongoing, or Waiting)

• Number of files in the backup list that were analyzed

• Number of files in the backup list that were skipped (no change, etc.)

• Number of errors that occurred during the backup

The NC:Filtered status in the backup report will identify folders or files that are excluded by default global filters and are not backed up.

To see details for any backup job, select a backup job and click

Details. The backup job summary is displayed in the browser.

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Events

The Events tab in the Dashboard screen keeps track of informational and warning messages.

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Account

The Account tab displays information about the current user, IP address of the connected storage system, amount of vault space currently used (this matches the Used (Me) value in the Total Space graphic in the status bar), and FileSafe Express version information

Connection status

If you become disconnected from the storage system (you will see

Disconnected in the Connection status area), a Change IP Address button is displayed alongside the IP address area. Since it is possible that the system's IP address has changed, you can click this button and enter the new IP address provided by the system administrator.

Enter the new IP address and click OK. In future sessions, the console will automatically connect to the new address.

FileSafe Express Quick Status

As soon as you complete FileSafe Express setup, an icon is placed in your system tray to help you easily monitor FileSafe Express status.

When you double-click the icon, a FileSafe Express Quick Status window, similar to the one below, is displayed.

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The Quick Status window shows at a glance what FileSafe Express is doing at the moment, using the same progress bars as the Dashboard.

Click the Launch Console button to launch the console.

The table below shows you the possible icon states, what each state means, and the message displayed in the Quick Status window.

Icon State

Connecting

Status window message

Connecting to FileSafe Express server

Disconnected Connection to FileSafe Express Server failed

Waiting - No files selected

No files are selected for backup

Waiting -

Processing backup list

Preparing files for backup

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Icon State

Backing up

3 System management tools

Status window message

Files are being backed up

Cancelled Backup cancelled

Error condition An error occurred

Backup paused Backup has been paused

SAN Disk Manager

SAN Disk Manager is a utility that is automatically installed with

FileSafe Express.

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Note: If a previous version of the SAN Client software is currently installed, you must remove it before you install SAN Disk

Manager.

Using SAN Disk Manager, you can perform a number of different tasks:

• Add and delete storage systems, change their protocol settings, and view their properties

• Delete virtual disks (that is, iSCSI disks on the storage system), as well as view their properties

• View a list of local host applications and their status and version information

• View events associated with Intelligent Management Agent (IMA).

• View, add, change, or remove licenses for host applications and

SAN Disk Manager

If you license the advanced options of SAN Disk Manager (as described

in “Adding or changing a license” on page 225), you can also create

and expand virtual disks.

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SAN Disk Manager window

The SAN Disk Manager window has a menu bar, toolbar, navigation tree pane, details pane, and status bar. The navigation tree is in the left pane, and the results, or details, are in the right pane. When you select a node from the navigation tree, information about that node is displayed in the right pane. For example, if you click the Disks node in the navigation tree, the right pane displays a list of all virtual disks

(that is, SAN resources or logical units) that have been assigned to the client.

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Menu bar

The menu bar at the top of the window provides access to several functions that are common to all Microsoft Management Consolebased applications, such as exiting the application.

• File — This menu includes commands related to Microsoft

Management Console (MMC), such as creating, opening, and saving MMC console files, add or remove snap-in console, set MMC console options and exit the application.

• Action — Functions that are specific to SAN Disk Manager typically appear in the Action menu. The Action menu is context-sensitive; the items that appear here change, depending on which item in the application window has focus. For example, when you click

Disks in the navigation tree, the Action menu displays New Disk.

When you click a disk in the right pane, the Action menu displays

Expand Disk, Create Snapshot, Remove Disk, and Properties.

• View — This menu controls how information is displayed in the details pane.

• Favorites — This menu includes commands for adding items to the

Favorites list and organize the Favorites list.

• Window — This menu provides options to manage the windows displayed by MMC.

• Help — This menu provides access to the SAN Disk Manager online help and displays program version number and copyright.

You can also access SAN Disk Manager functions by right-clicking the elements in the application window.

For more information about the Microsoft Management Console, refer to the MMC help file.

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Toolbar

The toolbar provides quick access to standard menu options.

Show/Hide action pane

Help

Export list

Refresh

Show/Hide navigation tree

Up one level

Back

Forward

Details pane

The details pane, on the right of the SAN Disk Manager window, displays the properties associated with the currently selected node in the navigation tree pane.

Navigation tree pane

The left pane contains a navigation or console tree with nodes that you can click, expand, and collapse. The tree contains the following nodes.

• Disks

• Storage Servers

• Host Applications

• Events

• Licenses

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Disks

Note: In this guide the term “virtual disks” refers to “iSCSI disks” on the storage system.

When you click Disks in the navigation tree, the right pane displays a list of all the virtual disks currently assigned to this client.

Note: If virtual disks have been assigned to the client but those disks do not appear in the right pane, you must add the storage

system where the disks reside (as described in “Adding a storage system” on page 213). SAN Disk Manager does not automatically

detect existing connections.

For each listed disk, the right pane displays the following information:

• Number of the virtual disk as it appears in Windows Disk

Management

• Drive letter(s) (if any) associated with the virtual disk or the partitions of the virtual disk

• Size of the virtual disk

• Name of the storage system where the virtual disk resides

• Protocol used to communicate with the storage system (ISCSI or

FC)

• Type of virtual disk it is (Normal Virtual Disk)

If you licensed the advanced options of SAN Disk Manager (as

described in “Adding or changing a license” on page 225), you can

create or expand any normal virtual disks. Whether or not the advanced options are licensed, you can delete any normal virtual disks and view the properties of any listed disks.

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Storage Servers

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Note: In this guide the term “storage servers” refer to “storage system”.

When you add a storage system to the list of targets in your iSCSI initiator, information about your storage system is saved on your computer. However, this information is not automatically detected by

SAN Disk Manager. In order to see information about existing virtual disks that have been assigned to the client, you must add the storage system to SAN Disk Manager.

When you click Storage Servers in the SAN Disk Manager navigation tree, the right pane displays a list of all the storage systems that have been added to SAN Disk Manager.

For each listed storage system, the right pane displays the following information:

• Name of the storage system

• IP address of the storage system

• Protocol currently enabled on the storage system (ISCSI and/or FC)

• Version number of the storage system software

• Build number of the storage system software

• Status of the storage system (Normal, Invalid Storage Server,

Invalid Storage Server protocol information, or Storage Server does not support IMA)

Using SAN Disk Manager, you can add and delete storage systems, change their protocol settings, and view their properties.

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Host Applications

When you click Host Applications in the navigation tree, the right pane displays a list of all host applications that use IMA, including FileSafe

Express..

For each listed application, the right pane displays the following information:

• Name of the application

• Version number of the application

• Build number of the application

• Status of the application

Note: Version numbers, build numbers, and status information might not be available for some applications.

To view these same properties on the Host Application Properties dialog box, you can double-click the application. (Alternatively, you can right-click the application and then click Properties.)

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Events

All activities performed by IMA are recorded in the Windows event logs. To make it easier to view the events associated with these components, you can access them via SAN Disk Manager.

When you expand the Events node in the navigation tree and click IMA

Events or Host Application Events, the right pane displays a list of all the events associated with that component.

For each listed event, the right pane displays the following information:

• Event type (Information, Error, or Warning)

• Date and time when the event occurred

• Component that generated the event

• A description of the event

To ensure that you don't have to enlarge and scroll the application window to view the entire event description, you can double-click the event to view all the details on the Event Properties dialog box.

(Alternatively, you can right-click the event and then click Properties.)

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Licenses

Most host applications (such as FileSafe Express) provide their own mechanisms for adding, changing, or removing a license. However, for some host applications, you must use SAN Disk Manager to change or remove the license. (You are prompted to add the license during installation.) You must also use SAN Disk Manager to license its own advanced options.

For host applications that require license activation (including FileSafe

Express), you can also use SAN Disk Manager to perform either online

or offline activation. (For more information, refer to “Activating a license” on page 227.)

When you click Licenses in the navigation tree, the right pane displays a list of all licensed host applications that use IMA. If you licensed the advanced options of SAN Disk Manager, SAN Disk Manager Advanced

Options also appears in the right pane.

Note: Some licenses can be used with multiple host applications.

For this type of license, all the associated applications appear in the right pane. Changing or removing the license for one affects all the associated applications as well.

For each listed application, the right pane displays the following information:

• Name of the application

• License type (Standard, Live Trial, or Not for Resale)

• Kind of environment the license is intended for (Data Center,

Enterprise, Server, Desktop, or Unknown)

• Whether or not the license is currently activated

• Current key code associated with the license

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To view these same properties on the License Properties dialog box, you can double-click the application. (Alternatively, you can right-click the application and then click Properties.)

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4 Managing the storage system

The IPStor Express Manager is a Web-based storage system manager that enables you to perform a number of tasks to help you get the most from your storage system:

• Managing users — Add, modify, or remove users; put users into groups; or change the authentication mode.

• Managing shared folders — Create shared folders, rename existing shared folders, change which users can access existing shared folders or their access rights, or delete shared folders that you no longer want to keep.

• Managing backups — View which computer HDDs are backed up, change the password for recovering a backup, specify which backup to remotely boot from, or delete a backup or backup client.

• Setting up e-mail alerts — Specify whether or not e-mail notifications should be sent when a problem occurs, and who should receive the notifications.

• Upgrading the firmware — Upgrade your storage system firmware to the latest version.

• Disconnecting external devices — If you are using optional USB or eSATA devices, you must disconnect them using the IPStor Express

Manager before you physically unplug them.

• Changing the system settings — Change the storage system name or time and date settings, as well as the user name or password for logging in to the IPStor Express Manager.

• Changing the network settings — Change the workgroup name, the storage system’s IP address(es), the gateway or DNS server settings, or the settings that allow the storage system to act as a

DHCP server or FTP server.

• Reconfiguring your storage system — Change the proportions of your storage system that are allocated to shared folders and backups, or change your disk configuration.

126 4 Managing the storage system

• Viewing system status information — See details about CPU and memory usage, how long the storage system has been running, disk temperatures, etc.

• Viewing the disk S.M.A.R.T. status information — Select the slot number to see the disk SMART status.

• System Cleanup — Remove unassigned clients and HDDs.

• BIOS update — Upgrade the storage system BIOS

• Logging out of the IPStor Express Manager — Log out of the IPStor

Express Manager so that no one else can use your computer to make changes to the storage system.

• Shutting down the storage system — Shut down the storage system using the IPStor Express Manager rather than pushing the power button on the storage system manually.

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Managing users

When you click Users in the navigation bar, the Users & Computers page displays. This page displays a list of all currently configured

Windows and Mac OS X users, as well as all Linux and other Mac computers. (In this guide, the term “user” refers to both “individuals” and “computers”.)

By default, the storage system uses local authentication mode, which means that you can add, modify, or remove all types of users at any time. If you are using Active Directory authentication mode, you can add, modify, or remove Linux or other Mac users, but not Windows users. All Windows users are controlled entirely by the Active Directory server. (For more information about authentication modes, refer to

“Changing the authentication mode” on page 137.)

128 4 Managing the storage system

You might then create separate groups for each department (such as

(If you are using Active Directory authentication mode, you cannot create groups using the IPStor Express Manager. All groups are controlled entirely by the Active Directory server.)

Adding users

To add a user, refer to page 48 for detailed instructions.

Modifying users

In local authentication mode, for Windows and Mac OS X users you can change the password used to access the shared folders, but not the user name. This change will not affect current connections, but will take effect the next time the person tries to connect to a shared folder.

(In Active Directory authentication mode, you cannot modify

Windows/Mac OS X users, only Linux/other Mac users.)

For Linux and other Mac users, you can change the IP address or computer name, but not the computer description. Changing this information immediately disconnects that computer from the shared folders.

Note: To change the user name or computer description, you must

remove the existing user as described in “Removing users” on page 130, and then add a new user with the desired name or

description as described in the “Adding users” section.

To modify a user:

1 In the navigation bar, click Users.

2 Select the radio button next to the user that you want to modify.

3 Click Edit.

Note: If the storage system uses Active Directory authentication mode and you select a Windows/Mac OS X user, this button is grayed out.

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4 Make the desired change and click OK.

For this type of user

Do this

Windows/

Mac OS X user (CIFS)

Linux/other

Mac user

(NFS)

Enter the password for accessing the shared folders.

(You must enter the password a second time to confirm it.)

Note: If the user name and password specified here are the same as the person’s Windows user name and password, the person will not be prompted to provide a user name and password when accessing the shared folders.

Enter the computer’s IP address or the actual computer name in the computer's system configuration.

A single user can actually represent multiple computers. In the IP address or computer name text box, you can use the wildcard characters * and ? to indicate a range of names. For example, client* or client? would include all computers in the subnet whose name begins with client. *.company.com would include all computers in the domain company.com.

However, these wildcards cannot be used with IP addresses.

Note: If the user is currently connected to a shared folder, changing this information will disconnect the user.

130 4 Managing the storage system

Removing users

In local authentication mode, you can remove any user except the guest user. In Active Directory authentication mode, you an remove any Linux user or any Mac user not running Mac OS X, but you cannot remove any Windows/Mac OS X user. Those can be removed only on the Active Directory server.

If you remove a user who is currently connected to the storage system, that user remains connected until the user disconnects from the shared folder or shuts down the computer.

To remove a user:

1 In the navigation bar, click Users.

2 Select the radio button next to the user that you want to remove.

3 Click Remove.

Note: If the storage system uses Active Directory authentication mode and you select a Windows/Mac OS X user, this button displays dimmed.

4 When prompted to confirm the removal, click OK.

The user no longer displays in the list on the Users page.

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Adding an iSCSI user

To add an iSCSI user:

1 In the navigation bar, click Users.

2 In the left pane, click iSCSI Users.

3 Click Add.

4 Enter the user name and password for accessing the shared folders.

" ' # ~ ` % $. The password can be up to 24 characters long.

5 Click Done:

6 Repeat the above steps until you have added all the users.

Modifying iSCSI users

To modify an iSCSI user:

1 In the navigation bar, click Users.

2 On the left pane, click iSCSI Users.

3 Click Edit.

4 Make the desired change and click OK:

Removing iSCSI users

To remove an iSCSI user:

1 In the navigation bar, click Users.

2 On the left pane, click iSCSI Users.

3 Select an iSCSI user, then click Remove.

4 Click OK.

Note: If the iSCSI client or iSCSI disk existed, you cannot remove the iSCSI user successfully. You must remove the iSCSI client and

iSCSI disk first. To delete an iSCSI client or disk, refer to“Managing iSCSI disks” on page 153.

132 4 Managing the storage system

Working with groups

Windows and Mac OS X users can be put into groups, which makes it easier to give several users access to the same shared folder at once.

When you click Users in the navigation bar and click Groups in the left pane, the page displays a list of all currently configured groups. When you select a group in the Groups list, the members of that group appear in the adjacent Members list.

If you are using local authentication mode, you can add a group, modify the group membership, or remove groups at any time. If you are using Active Directory authentication mode, you can view the group membership but not add, modify, or remove groups. Those actions can be done only on the Active Directory server.

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Adding a group

In local authentication mode, when you create a group, you typically specify which users should be members of that group, although you can create an empty group and add users later. (You must add users as

described in “Adding users” on page 128 before you can add those

users to a group.)

Each user can be a member of multiple groups. For example, the user

Alice might be a member of both the Marketing and Executives groups.

You can create up to 256 groups.

To add a group:

1 In the navigation bar, click Users.

2 In the left pane, click Groups.

3 Click Add.

Note: If the storage system uses Active Directory authentication mode, this button displays dimmed.

4 In the Group name text box, enter a unique name for the group.

This name can be up to 15 characters long and can include letters, numbers, hyphens, and underlines. It cannot begin with a period, contain spaces, double period, or the following characters:

/ \ [ ] : ; | = , + * ? < > @ " ' # ~ ` % $

5 Specify which users should belong to this group, then click OK:

134 4 Managing the storage system

Changing the group membership

In local authentication mode, you can change which users are members of each group at any time. user to a group, that user immediately has access to all the shared folders that the group is authorized to access.

However, if you remove a user from a group, the change does not take effect until that user disconnects from the shared folder or shuts down the computer.

For example, the user Alice might be a member of both the Marketing and Executives groups. The Marketing group might have read-only access to the Budget shared folder, while the Executives group might have read/write access. As a member of the Executives group, Alice would have read/write access to that shared folder. If Alice is currently connected to that shared folder and you subsequently remove her from the Executives group, she will continue to have read/write access to that folder until she disconnects or shuts down her computer. The next time she connects, she will continue to have access to the shared folder (since she is still a member of the Marketing group), but she will be able to only view the files there; she will not be able to add, modify, or delete any files.

To change the group membership:

1 In the navigation bar, click Users.

2 In the left pane, click Groups.

3 In the Groups list, select the group whose membership you want to change.

4 Click Edit.

Note: If the storage system uses Active Directory authentication mode, this button displays dimmed

135

5 Specify which users should belong to this group, then click OK:

To do this

Add all users to the group

Add selected users to the group

Do this

Click Add All Users.

In the Available users list, select the user(s) that you want to add, then click Add Selected

User(s).

Click Remove All Users.

Remove all users from the group

Remove selected users from the group

In the Group members list, select the user(s) that you want to remove from the group, then click

Remove Selected User(s).

1 To select multiple, contiguous users, hold down the Shift key and select the first user, then select the last user. All users between the first and last selected user are selected.

To select multiple, non-contiguous users, hold down the Ctrl key as you select each user.

The selected users move from one list to the other.

On the Groups page, when you select this group in the Groups list, the adjacent Members list immediately reflects the changes you just made.

136 4 Managing the storage system

Removing a group

In local authentication mode, removing a group does not remove the users that are members of that group; it simply means that the group will no longer appear in the Groups list on the Groups page. The users remain listed on the Users & Computers page. (In Active Directory authentication mode, you cannot remove a group on the storage system. That can be done only on the Active Directory server.)

However, removing a group can affect access to shared folders. When you remove a group, the members of that group will no longer have access to any shared folders that the group was authorized to access unless they were granted individual access as well.

For example, the Executives group might include Alice, Bob, and

Carlos, and that group might have read/write access to the Budget shared folder. If you remove the Executives group, Alice, Bob, and

Carlos remain users, but they will no longer have any access to that shared folder.

On the other hand, if the Executives group had read/write access to the

Budget shared folder, but Alice had read-only access, when you remove the group, Bob and Carlos will no longer have access to the

Budget shared folder (since their access rights were determined by their group membership), but Alice will continue to have read-only access, since that access right was granted to her on a user level.

To remove a group:

1 In the navigation bar, click Users.

2 In the left pane, click Groups.

3 In the Groups list, select the group that you want to remove.

4 Click Remove.

Note: If the storage system uses Active Directory authentication mode, this button displays dimmed.

5 Click OK. The group no longer displays in the Groups list.

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Using the Everyone group

An Everyone group is created and available by default. It is automatically maintained to contain an updated list of all users on the storage system. By assigning the Everyone group to a shared folder, the administrator can ensure the folder can be accessed through the login credentials of any Altos user. The Everyone group is available in local authentication mode only. The Everyone group is not available in

Active Directory authentication mode.

Changing the authentication mode

You can change the authentication mode at any time, but you must provide the administrator password to do so.

To change the authentication mode:

1 In the navigation bar, click Users.

2 In the left pane, click Authentication Mode.

3 In the Administrator password text box, enter the password for accessing the storage system.

4 Click Change Authentication Mode.

If you are currently using Active Directory authentication mode,

Local authentication mode is selected automatically. Repeat the process to toggle back and forth between authentication modes. If you are currently using local authentication mode, skip to step #6.

5 Click Finish.

All existing user data and user assignments are deleted, and you

can add new users (as described in “Adding users” on page 128)

and assign them to shared folders (as described in “Assigning users to shared folders” on page 145).

138 4 Managing the storage system

6 If you are currently using local authentication mode, Active

Directory authentication mode is selected automatically. Click

Next.

7 In the Primary server IP address text box, enter the IP address of your primary Active Directory server. (You cannot use the server’s name.)

8 If desired, enter the IP address of a secondary Active Directory server in the Secondary server IP address text box. (You cannot use the server’s name.) This server will be used if the primary Active

Directory server is not available.

The secondary server must be in the same domain as the primary server.

9 Click Next. The Active Directory User Login page displays.

10 In the User name text box, enter the name of a user who has privileges to access the Active Directory tree.

11 When accessing the Active Directory server, this name will be appended with the fully qualified domain name shown on this page.

12 In the Password text box, enter the password associated with the specified user name.

13 If you want to specify the name of the organizational unit that contains the users and groups that will be able to access shared folders on the storage system, enter the name in the

Organizational unit name text box (up to 256 characters). This unit must not have more than 100 subunits, and the name must be preceded by a forward slash (as in /Sales).

Note: The name of the organizational unit itself cannot contain a slash. For example, if the name is Sales/Marketing, you must either specify a different organizational unit name, leave the name blank, or change the name of the organizational unit on the

Active Directory server.

If you omit an organizational unit name here, you can browse the

Active Directory tree on the next page. However, if the tree has more than 100 subunits, you must specify an organizational unit name.

When you click Next, the Active Directory Tree page displays.

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Note: If the storage system time and Active Directory server time differ by more than five minutes, an error message displays. You must adjust the storage system time, time zone, or both to ensure

that they match (as described in “Changing the system settings” on page 165).

14 Select the organizational units that contain the users or groups that will be allowed to access the shared folders on the storage system, and then click Next.

You must select at least one organizational unit. Selecting the forward slash mark (/) selects everyone in the tree.

Note: Your storage system supports 256 Active Directory users and

256 NFS users for a total of 512 users or 256 local CIFS users and

256 NFS users for a total of 512. In addition, your storage system supports 128 folders, 256 groups, and up to a total of 16 backup clients and iSCSI clients. If the selected organizational unit exceeds these maximums, the excess entities will not be added to the storage system.

The Active Directory Administrator Login page displays.

15 In the User name text box, enter an administrator user name for accessing the Active Directory server.

This account will be used to automatically configure the Active

Directory server to allow the storage system to become a trusted member and communicate directly with that server. It is used only when setting up this relationship.

16 In the Password text box, enter the password associated with the specified user name, then click Finish.

All the current users and groups associated with the selected organizational unit are imported into the storage system and appear on the Users & Computers and Groups pages. At this point, you can assign these users and groups to shared folders (as

described in “Assigning users to shared folders” on page 145).

140 4 Managing the storage system

Modifying the Active Directory properties

If your storage system is currently in Active Directory authentication mode, Active Directory Properties displays in the left pane when you click Users in the navigation bar. Click Active Directory Properties to change the IP address of your primary or secondary Active Directory server, or the user name or password for browsing the Active Directory tree.

To modify the Active Directory properties:

1 In the navigation bar, click Users.

2 In the left pane, click Authentication Directory Properties.

This item displays only if you are currently using Active Directory authentication mode. To determine which mode you are currently using, click Authentication Mode in the left pane and observe the mode specified in the right pane.

When you click Authentication Directory Properties, the Update

Authentication Mode page displays.

3 Make the desired changes, if any, and click Apply:

To change this

The IP address of the primary Active

Directory server

The IP address of the secondary Active

Directory server

Do this

In the Primary server IP address text box, enter the IP address of your primary Active Directory server. (You cannot use the server’s name.)

Note: The new server must reside in the same domain as the original server. To change domains, you must switch back to local authentication mode and then switch to

Active Directory authentication mode again

(as described in “Changing the authentication mode” on page 137).

In the Secondary server IP address text box, enter the IP address of your secondary Active

Directory server. (You cannot use the server’s name.)

Note: The secondary server must reside in the same domain as the primary server.

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To change this Do this

The user name or password for browsing the Active Directory tree

In the User name text box, enter the name of a user who has privileges to access the Active

Directory tree.

In the Password text box, enter the password associated with that user name.

This user name and password will be used to obtain new user and group information from the Active Directory server at every synchronization.

Synchronizing the storage system and Active

Directory server

By default, the storage system obtains information about users and groups from the Active Directory server every 30 minutes. You can

modify this setting as described in “Modifying the Active Directory properties” on page 140.

If you add a new user or group to the Active Directory server and don’t want to wait until the next synchronization before assigning that user or group to a shared folder, you can synchronize the storage system and Active Directory server immediately. You should also do this if a user’s password changed on the Active Directory server and the user can no longer access shared folders on the storage system.

To synchronize the storage system and Active Directory server:

1 In the navigation bar, click Users.

2 In the left pane, click either Users & Computers or Groups.

3 Click Synchronize.

The synchronization progress displays.

Notes:

• Your storage system supports 256 users and 256 groups. If the selected organizational unit on your Active Directory server currently exceeds these maximums, the excess users or groups will not be added to the storage system.

142 4 Managing the storage system

• If the clocks of the storage system and the Active Directory server differ by more than five minutes, errors will occur when the two systems synchronize. You must adjust the storage system time, time zone, or both to ensure that they match (as described in

“Changing the system settings” on page 165).

It is recommended that you configure both the storage system and the Active Directory server to set their clocks from a common

Network Time Protocol (NTP) server.

For information about setting the storage system time or using

an NTP server, refer to “Changing the system settings” on page

165.

Enabling and disabling an account

The guest account is convenient for authorizing temporary access to shared folders and is enabled by default.

To disable the guest account:

1 In the navigation bar, click Users.

2 In the left pane, click Advanced User Properties.

3 Click the disabled radio button corresponding to the account you want to disable, then click Apply.

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Managing shared folders

The Shared Folders page displays a list of shared resources, along with the size of each folder.

The Shared folders list also includes usbdisk1 to usbdisk5 and esatadisk1 whether or not any external devices have been connected to the storage system.

144 4 Managing the storage system

Creating a shared folder

You can create additional shared folders and delete them at any time.

For both shared folders and external disks, you can change which users can access them and what they can do with the subfolders and files there.

To create a shared folder:

1 In the navigation bar, click Shared Folders.

Note: The Shared folders list includes usbdisk1 to usbdisk5, and esatadisk1, whether or not any USB disks have been connected to the storage system.

2 Click Add.

3 In the Shared folder name text box, enter a unique name for the shared folder, then click Next.

This name can be up to 64 characters long and can contain letters, numbers, hyphens, underlines, and spaces. I

t cannot begin with a period, contain spaces, double period, or the following characters:

/ \ [ ] : ; | = , + * ? < > @ " ' # ~ ` % $.

4 Specify the disk space to be used for the shared folder and click

OK.

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Assigning users to shared folders

For any shared folder or external disk, you can specify which users can access it and what level of access they have.

When you add a user to the list of authorized users for a shared folder or external disk, that change takes effect immediately. However, if you remove a user from the list of authorized users, or if you change the user’s access rights, the change does not take effect until that user disconnects from the shared folder or external disk, or shuts down the computer.

For example, the user Alice might have read/write access to the Budget shared folder. If Alice is currently connected to that shared folder and you subsequently remove her from the list of authorized users or change her access level to read-only, she will continue to have read/ write access to that folder until she disconnects or shuts down her computer. The next time she connects, she will either not have access

(if she was removed from the list of authorized users), or she will be able to only view the files there (if her access level was changed).

To change user access to shared folders and external disk:

1 In the navigation bar, click Shared Folders.

2 In the left pane, click Shared Assignments.

3 In the Shared folders list, select the shared folder or external disk whose user access you want to change.

4 Click Assign Access. The Shared Folders page displays listing users and groups.

5 Select the user that you want to assign and/or change the access level.

The operating system used by the user determines which option you should choose—Windows/Mac OS X user (CIFS) or Linux/Other

Mac user (NFS).

146 4 Managing the storage system

6 Select either RO (read only) or RW (read/write) access.

You can specify which users can access any shared folder or external disk, as well as setting their level of access.

To do this Do this

Allow selected users to access to the shared folder or external disk

Click the check box next to the user(s) name and change their access,

Users with read-only access can only view the files in the shared resource; users with read/write access can view, add, modify, and delete folders and files in the shared resource.

If you wish to cancel the selection, click the check box again to remove the check.

Unassign user access Deselect the check box next to the user’s name and click Apply.

Note: Linux users and Mac users who are not using OS X access shared folders using NFS. In this environment, access to shared folders is given to entire computers, not to individual users of those computers. However, in Windows and Mac OS X environments, each computer user can have individual access to a shared folder.

7 When finished, click Apply.

Note: You can also click Cancel to negate the shared folder assignments or Reset the current shared folder back to their original state.

To assign users of a different type, repeat the procedure, selecting the other user type in step 5.

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Note: If you created groups (as described in “Adding a group” on page 133), you can perform this step with the Group Tab. This tab

will display all groups. For example, if you created a group named

Group1, and added User2 and User3 to that group and none of them will be assigned access to the shared folder. Select Group1 and click RO (Read-Only). User2 and User3 are not assigned access.

This allows you to specify unique access rights for those users. For example, if you User3 and click RW (Read/Write), User3 would have read/write access to the shared folder and everyone else in

Group1 would have read-only access to it.

Expanding shared storage

The disk space on your storage system is divided into three sections:

• One for shared folders

• One for backups of your computer HDDs.

• One contains free space that can be used for either of the above.

The Storage Status view on the Home page shows how much disk space is currently allocated for shared folders, how much is used by backups, and how much is available for either.

You can expand the amount of disk space allocated for shared folders

(as long as free disk space is available), but you cannot reduce it without reconfiguring your HDDs and losing all your data. Therefore, it is recommended that you allocate the least amount of space for shared folders until all the computer HDDs that you plan to protect have been backed up to the storage system.

To expand the amount of disk space allocated for shared folders:

1 In the navigation bar, click Shared Folders.

2 Select the shared folder you to expand, then click Expand.

3 Specify the amount of disk space to allocate.

You can choose to allocate the maximum available space or specify any amount. It is recommended that you limit expansion to 20 GB at a time due to the extensive processing time required for large expansions. To allocate additional space, select Additional disk space and specify 1 GB or higher. You can specify only whole numbers.)

148 4 Managing the storage system

Note: Allocated space is approximate. A small amount will be used by the file system. For example, allocating 1 GB might display as

1014 MB on the screen.

4 Click OK.

When the confirmation message displays, click OK.

Deleting a shared folder

Once you create a shared folder, you can remove it at any time. When you remove a shared folder, users currently accessing it are immediately disconnected from the shared folder.

Caution: Deleting a shared folder removes all the subfolders and files in that shared folder. If you want to delete only selected subfolders or files, access the shared folder (as described in

“Accessing shared folders” on page 183) and delete the desired

items.

Notes:

• You cannot delete the Homes Folders or the public folder.

• You cannot delete the contents of an external disk or eSATA device using the Shared Folders page. To delete its contents, you must give yourself read/write access to that disk (as described in

“Assigning users to shared folders” on page 145), access the disk

(as described in “Accessing shared folders” on page 183), and

then delete the desired folders and files.

To remove the external disk from the storage system, use the

IPStor Express Manager to disconnect it (as described in

“Disconnecting an external device” on page 163). Then physically

unplug the external disk from the storage system.

Even after you physically unplug the external disk, it remains in the Shared folders list. This ensures that you don’t have to re-assign users if you later reconnect the external disk.

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To delete a shared folder:

1 In the navigation bar, click Shared Folders.

2 In the Shared folders list, select the shared folder that you want to delete.

3 Click Remove.

4 When prompted to confirm the deletion, click OK.

The shared folder no longer displays in the Shared folders list, and all associated subfolders and files are deleted.

150 4 Managing the storage system

Managing backups

Once you have used FileSafe Express to back up your computer files to the storage system, the Backups page displays the current amount of space allocated for the FileSafe server, the amount of space used, and the users. This information also displays in the Backups field of the

Home page.

You can expand the backup space from the Backups screen if you do not have enough space to back up. You can also clean up the backup data.

Note: FileSafe server can provide more than 2 TB of space.

However, there is a maximum of 2 TB of space supported for shared folder expansion.

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Expanding the FileSafe Server backup space

To expand the FileSafe Server backup space:

1 In the navigation bar, click Backups.

2 In the left pane, click FileSafe Server Space.

The FileSafe Server Space page displays the current amount of space allocated for the FileSafe server and the amount of space used for backup.

3 Specify the amount of disk space to allocate, then click Apply.

Enter a whole number up to the maximum available space. It is recommended that you limit expansion to 20 GB at a time due to the extensive processing time required for large expansions.

To allocate additional space, select the Specify disk space radio button and specify 1 GB or higher. You can specify only whole numbers.

4 Click OK through the confirmation message.

Deleting backup spaces

1 In the navigation bar, click Backups.

2 In the left pane, select Filesafe User Cleanup.

3 In Users list, select the user that you want to delete, then click

Remove.

4 Click OK to confirm the deletion.

The user name no longer displays in the Filesafe User cleanup page. All backup data is lost but the user account on the Users page is still present.

Notes:

• In Local authentication mode, when a CIFS user account is removed, the user data is automatically cleaned up at the same time. Therefore, you will no longer see the user account displayed in FileSafe User Cleanup page.

• In Active Directory authentication mode, when you removed the

AD user, the user data won't be cleaned up. So if you have made sure that the account won't be used, for the next step, please also remove the data from FileSafe User Cleanup page manually.

152 4 Managing the storage system

• When you clean up the user data from FileSafe User Cleanup page, the FileSafe Express which using this user account to login cannot continue backing up data any more. You must re-install the FileSafe Express and login the account again.

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Managing iSCSI disks

Once you have used SAN Disk Manager to allocate iSCSI disks to the client computer from the storage system, the iSCSI page displays a list

of each allocated computer (Refer to “SAN Disk Manager” on page 115

for more information.) For more information on how to add or create

an iSCSI disk refer to page 218. The list also displays the size of the

allocated disk, the iSCSI initiator name, and the iSCSI disk ID (the number used to identify the iSCSI disk on both the storage system and on the Status page in San Disk Manager).

Note: In this user guide, the term “iSCSI disk” refers to “virtual disk” on the storage system.

154 4 Managing the storage system

Deleting a client

To delete all iSCSI disks for a particular computer, you must delete the client.

To delete a client:

1 In the navigation bar, click iSCSI.

2 In the Select column, select the radio button to the left of the computer whose iSCSI disk and computer name you want to delete from the storage system.

3 Click Delete Client.

4 When prompted to confirm the deletion, click OK.

All iSCSI disks associated with this computer name are deleted, and the computer name is also deleted from the storage system.

Deleting iSCSI disks

To delete an individual iSCSI disk:

1 In the navigation bar, click iSCSI.

2 Select the radio button adjacent to the iSCSI disk you want to delete.

3 Click Delete Disks.

4 When prompted to confirm the deletion, click OK.

The disk no longer displays on the iSCSI page, and all backup versions are deleted. If only one disk was allocated, the computer name displays from the page as well.

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Setting up e-mail alerts

The Alerts page allows you to set up the storage system to notify up to three people via e-mail if a problem occurs.

To take advantage of this feature, you must have access to an SMTP e-mail server, either within your own network or through an Internet service provider.

Note: The e-mail might not be sent immediately when the problem occurs, but will be sent within five minutes of the event.

An event will be sent out once per day until the problem is solved.

In addition, if the problem is fixed within that time frame—for example, if you replace the disk that failed—the alert will not be sent.

156 4 Managing the storage system

To set up e-mail alerts:

1 In the navigation bar, click Advanced.

2 Select the “Send e-mail notifications” check box.

If you clear this option, e-mail notifications will not be sent, and all the related fields on this page appear dimmed. However, if you previously entered information on this page, that information is retained so that you can easily re-enable e-mail notifications later.

If you clear this option, you do not have to complete the rest of this procedure; simply click Apply.

3 In the SMTP server name or IP address text box, enter the fully qualified domain name or IP address of your e-mail server.

4 Select the “SMTP server authentication” check box if your e-mail server requires authentication.

5 In the User name and Password text boxes, enter a user name and password for logging into that server.

6 If your e-mail server cannot use the default sender e-mail address

(root@localhost), or if you want the individuals who receive e-mail notifications to be able to reply to the alert, enter the address that you want to appear as the return address in the Sender e-mail address text box.

For example, you could enter your own e-mail address (such as

[email protected]).

7 In the First e-mail address text box, enter the e-mail address of an individual who should receive e-mail notifications when a problem occurs.

The e-mail address can be up to 128 characters long and must include the @ symbol (for example, [email protected]).

8 If you want e-mail notifications to be sent to other individuals as well, enter the appropriate e-mail addresses in the Second e-mail address and Third e-mail address text boxes.

9 Click Apply.

10 When the confirmation message displays, click OK.

11 To confirm that the configuration is correct, click Test E-mail, and click OK on the confirmation message.

This sends a test message to the specified recipients. If they do not receive the test message, make sure that all the entries on this page are correct. You might also have to modify the network settings (such as the gateway to use).

For information about changing the network settings, refer to

“Changing the network settings” on page 167.

157

158 4 Managing the storage system

Upgrading the firmware

The Firmware page displays the current version of the firmware that is installed on your storage system. It also allows you to upgrade it if newer firmware becomes available.

159

To upgrade the firmware:

1 In the navigation bar, click Advanced.

2 In the left pane, click Firmware.

3 In the Firmware file text box, enter the path and file name for the firmware package (such as D:\fs-altos - 2.0-b2026.pkg) or click

Browse and select the file from the displayed list.

4 In the Administrator password text box, enter the password that you use for logging in to the IPStor Express Manager.

5 Click Upgrade.

6 When the confirmation message displays, click OK.

160 4 Managing the storage system

Connecting an external device

You can connect up to five USB or eSATA external devices to the storage system. When you plug an external device into the storage system, the storage system automatically detects it and adds that device to the External Devices page. External devices are identified by the names usbdisk1, usbdisk2, usbdisk3, usbdisk4, usbdisk5, or esatadisk1.

USB storage device share name

The USB storage device’s share name is identified depending on the location of the USB port where you connected the USB device. Refer to the illustration below for the specific USB port location and its designated share name in IPStor Express Manager.

No.

USB port

USB port 1

USB port 2

USB port 3

USB port 4

USB port 5

Shared name in Shared Folders usbdisk1 usbdisk2 usbdisk3 usbdisk4 usbdisk5

To connect a USB storage device:

1 Connect a USB storage device to any of the USB ports on the storage system.

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2 The storage system automatically detects it and adds the device to the External Devices list.

162 4 Managing the storage system

3 The USB storage device will be identified by the names usbdisk1, usbdisk2, usbdisk3, usbdisk4, or usbdisk5 in the Shared Folders page.

4 If you want to unplug a external device from the storage system, you must first use the IPStor Express Manager to disconnect it.

Refer to next section for more information.

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Disconnecting an external device

The External Devices page displays a list of all external devices (USB or eSATA storage device) that are currently attached to the storage system, including the type of device it is, the manufacturer, and the name. External devices are identified by the names usbdisk1 to usbdisk5 and esatadisk1. (These names cannot be changed.)

When you plug an external device to the storage system, the storage system automatically detects it and adds that device to the External

Devices. (You might need to click Scan to update the display.)

However, when you want to unplug a external device from the storage system, you must first use the IPStor Express Manager to disconnect it.

This prevents data corruption and other potential problems with the device. Once the external device has been disconnected via the IPStor

Express Manager, you can unplug it.

164 4 Managing the storage system

To disconnect a USB storage device:

1 In the navigation bar, click Advanced.

2 In the left pane, click External Devices.

3 In the external devices list, select the device(s) that you want to disconnect.

4 Click Disconnect.

5 When the confirmation message displays, click OK.

You can now unplug the external device.

Note: If you inadvertently disconnect an external device that you want to retain, unplug it from the storage system, plug it back in, then click Scan. This reactivates the external device. Since the external device always remains on the Shared Folders page, any user assignments are always retained.

Changing the system settings

The System page displays the settings that you specified when you initially configured the storage system, such as the storage system name, and the current date and time.

165

In local authentication mode, you can change any of these settings at any time. In Active Directory authentication mode, you can change any of these settings except the storage system name. You can also change the administrator name and password to use for logging in to the

IPStor Express Manager.

To change any of the system settings:

1 In the navigation bar, click Advanced.

2 In the left pane, click System.

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3 Make the desired changes:

4 Managing the storage system

To change this Do this

The storage system name

In the Storage system name text box, enter the new name to use for the storage system.

This name can be up to 15 characters long and can include letters, numbers, and hyphens.

Note: If you change the name of the storage system, be sure to also change that name in any local hosts files or on the DNS server in your network. The storage system does not register its name with your DNS server automatically.

In Active Directory authentication mode, you cannot change the storage system name.

The system date, time, or time zone

Network Time

Protocol (NTP) server name or IP address

In the Date fields, enter or select the desired month, date, and year.

In the Time field, enter or select the desired hour, minute, and second.

In the Time zone list, select the desired time zone.

Note: You can manually adjust the time and/or time zone as needed.

Enable the NTP server name or IP address check box then enter the name or IP address of the NTP server from which the storage system should set its time. You can use a name only if it is resolvable.

The storage system will synchronize its time with the NTP server when the NTP server is set and will synchronize the time with the NTP server once per day at midnight (12:00AM).

The administrator name or password

In the Administrator name text box, enter the user name to use for logging in to the IPStor Express

Manager.

In the Password and Confirm password text boxes, enter the password to use for logging in to the

IPStor Express Manager. It cannot contain multi-byte words. This means you can only enter

ASCII character whose code value is less than 128.

The user name and password are case-sensitive.

4 Click Apply.

5 When the confirmation message displays, click OK.

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Changing the network settings

To change any of the network settings:

1 In the navigation bar, click Advanced.

2 In the left pane, click Network.

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3 Make the desired changes:

4 Managing the storage system

To change this

The workgroup to which the storage system belongs

Do this

In the Workgroup name text box, enter the name of the workgroup.

This name can be up to 15 characters long.

The IP address(es) used by the storage system

In the Port 1 group box, either select Get an IP address automatically to obtain the IP address from your DHCP server, or select Use this IP address and enter the IP address and subnet mask in the subsequent text boxes.

If you select Get an IP address automatically and your network does not have a DHCP server, or if the storage system is directly attached to your computer, the default IP address and subnet mask are used. (The default IP address is

192.168.0.101, and the default subnet mask is

255.255.255.0).

The IP address of the gateway

If your network includes a gateway, and if the first port on the storage system uses a specified IP address rather than obtaining one from the

DHCP server, enter the IP address of the default router in the Gateway IP address text boxes. (This is typically the same IP address as the first port, with the last number being 1.)

If your network does not include a gateway, or if the first port obtains its IP address from the DHCP server, leave these text boxes blank. (If the port obtains its IP address from a DHCP server, the gateway will obtain its IP address from the DHCP server as well.)

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To change this

The DNS server to use

The DHCP settings

Do this

If your network includes a DNS server, and if the first port on the storage system uses a specified IP address rather than obtaining one from the

DHCP server, enter the primary IP address in the

Preferred DNS server text boxes and the secondary IP address in the Alternate DNS server text boxes.

If your network does not include a DNS server, or if the port obtains its IP address from the DHCP server, leave these text boxes blank. (If the first port obtains its IP address from a DHCP server, the DNS server IP address will be obtained from the DHCP server as well.)

If you want to use the storage system as a DHCP server, in the Port 1 group box, select Use this IP address and enter the IP address and subnet mask in the subsequent text boxes.

Then select the Enable DHCP server check box, enter the beginning IP address in the Starting IP address text boxes, and enter the last IP address in the Ending IP address text boxes.

For example, if the Starting IP address is

192.168.0.103 and the Ending IP address is

192.168.0.107, the storage system will allocate the IP addresses 192.168.0.103, 192.168.0.104,

192.168.0.105, 192.168.0.106, and 192.168.0.107 to the first five computers that try to obtain their

IP addresses from the storage system. If your IP lease time expires, the client computer must renew it’s IP. Otherwise, the IP will be reclaimed by the DHCP server.

If you do not want to use the storage system as a

DHCP server, clear the Enable DHCP server check box. (If Get an IP address automatically is selected, you cannot use the storage system as a

DHCP server.)

170 4 Managing the storage system

To change this

The packet size for transferring data

The FTP settings

Do this

Specify whether or not to transfer larger data packets between the storage system and the computers in your network by selecting or clearing the Jumbo Frames check box.

If you clear this option, the storage system will use 1514-byte packets.

If you select this option, you can specify a larger packet size (from 1514 to 9014 bytes).

Note: Using jumbo frames allows you to transfer data more quickly. However, you can select this option only if your network, Ethernet switch, and the network interface cards (NICs) on the computers in your network support the specified packet size. To determine whether you can use jumbo frames, refer to the documentation for those components.

If you want to use the storage system as an FTP server, select the Enable FTP server check box.

If you do not want to use the storage system as an FTP server, clear this option.

For information about accessing the storage

system using FTP, refer to “Accessing shared folders” on page 183.

The UPnP settings If you want to enable the UPnP discovery protocol support, select the Enable UPnP service check box.

If you want to disable the UPnP discovery protocol support, clear this option.

4 Click Apply.

5 When the confirmation message displays, click OK.

Note: If you changed the IP address of the storage system, you must now access the IPStor Express Manager using the new IP address.

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Enabling link aggregation

Link aggregation is a computer networking term which describes using multiple network cables or ports in parallel to increase the link speed and redundancy for higher availability.

IPStor Express Manager features link aggregation. This option appears when you have installed a PCI Express network card to the storage system and the network cable on the PCI Express network card is connected to an IEEE 802.3ad compliant switch.

To enable link aggregation:

1 Install a PCI Express network card to the storage system. Perform

the instructions described in “Installing a PCI Express network card” on page 251.

2 In the navigation bar, click Advanced.

3 In the left pane, click Network.

4 Select the “Enable Link Aggregation” check box.

5 Specify the Updelay, the number of milliseconds to wait before enabling a port after link recovery has been detected.

6 Specify the new IP address to be used for the link.

7 You can choose to get an IP address automatically or enter a specific IP to be used.

8 Select the “Jumbo Frames” checkbox if you will be transferring large data packets between the storage system and the computers in your network.

If you select this option, you can specify a larger packet size (from

1514 to 9014 bytes). If you clear this option, the storage system will use 1514-byte packets.

Note: Using jumbo frames allows you to transfer data more quickly. However, you can select this option only if your network,

Ethernet switch, and the network interface cards (NICs) on the computers in your network support the specified packet size. To determine whether you can use jumbo frames, refer to the documentation for those components.

172 4 Managing the storage system

Reconfiguring your storage system disks

The Disks page displays information about all the HDDs that are currently installed in your storage system.

To reconfigure the storage system disks:

Caution: Changing the disk configuration will delete all user information and all data on all the disks.

Before you do this, have all the users disconnect from all shared folders and remove protection from all disks.

When you are done, you must re-add all users, create new shared folders, and have users once again protect their disks.

1 In the navigation bar, click Advanced.

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2 In the left pane, click Disks.

3 In the Administrator password text box, enter your password for logging in to the IPStor Express Manager.

4 Click Reconfigure Disks.

5 When the confirmation message displays, click OK.

The Disk Configuration page displays with various options, depending on the number of HDDs that are currently installed in the system.

6 Choose from the following disk configurations:

• Data protection (RAID 5 - three disks minimum)

• Data protection, failover (RAID 5 + spare - four disk minimum)

• Data duplication (RAID 10 - four disks minimum)

• Better performance, no data protection (RAID 0 - two disks minimum)

• Expandable, no data protection (Linear - one disk minimum)

Refer to “Disk configurations” on page 232 for more

information about each RAID configuration.

7 To accept the default disk configuration (which will provide the best level of data protection available for the number of HDDs currently installed), click Next. By default, a linear disk configuration is used for a single HDD, RAID 1 is used for two

HDDs, and RAID 5 is used for three or four HDDs.

If you want to change the disk configuration, select the desired

RAID level and then click Next. (For detailed information about the

different RAID levels, refer to “Disk configurations” on page 232.)

8 To accept how the disk space will be proportioned for shared folders and backups (only 1 GB will be allocated for shared folders), click Next.

If you want to allocate more space for shared folders, enter the number of gigabytes to allocate for shared folders (the minimum is 1 GB), then click Finish.

174 4 Managing the storage system

Note: You can expand the amount of disk space allocated for shared folders later (as long as free disk space is available), but you cannot reduce it without reconfiguring your disks and losing all your data.

If you plan to back up computer disks to your storage system, it is recommended that you use the minimum amount of space for shared folders, back up all the computer disks that you plan to protect, and then expand the space allocated for shared folders.

This ensures that adequate space is available for backups.

9 When this process is complete, the storage system restarts.

10 Close the browser.

After the system restarts you can access the IPStor Express

Manager and re-create your users and shared folders (as described

in “Managing users” on page 127 and “Enabling and disabling an

account” on page 28.)

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Viewing system status information

When you click Advanced in the navigation bar and click System Status in the left pane, you can view many of the operational parameters of your storage system, including CPU usage, memory usage, the amount of time that the storage system has been running, the current fan speed, the temperatures of the CPU and disks, the IP address of the

gateway (which you can change as described in “Changing the network settings” on page 167), the IP address(es) of the DNS servers in

your network, the network settings of your ports (several of which you

can change as described in “Changing the network settings” on page

167), the MAC addresses of your ports, and the speed at which data is

being sent and received.

To update the information on this page, click Refresh.

Note: The fan speed changes depending on the temperature of the unit. If the CPU or any of the disks reach an unsafe temperature, the storage system will automatically shut down.

176 4 Managing the storage system

Viewing the disk S.M.A.R.T. status information

When you click Advanced in the navigation bar and click S.M.A.R.T. in the left pane, the S.M.A.R.T. monitor system for the storage system’s

HDDs launches, allowing you to view the S.M.A.R.T. information of each HDD. You can select Slot1 through Slot4 to see information pertaining to each disk.

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System Cleanup

From the System Cleanup screen, you can remove the clients and disks that are no longer used.

To remove a client:

1 In the navigation bar, click System cleanup.

2 Select the client name.

3 Click Delete Client.

To remove a disk and free storage space:

1 In the navigation bar, click System cleanup.

2 Select the disk name.

3 Click Delete Disk.

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Updating the BIOS

4 Managing the storage system

The BIOS page displays the current version of the BIOS that is installed on your storage system. It also allows you to upgrade it if newer BIOS becomes available.

For additional security, you must enter your administrator password in order to upgrade the firmware.

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To upgrade the BIOS:

1 In the navigation bar, click Advanced.

2 In the left pane, click BIOS Update.

3 In the BIOS file text box, enter the path and file name for the BIOS package (such as D:\xxx.flh) or click Browse and select the file from the displayed list.

4 In the Administrator password text box, enter your password to log into the IPStor Express Manager.

5 Click Update.

180 4 Managing the storage system

Logging out of the IPStor Express

Manager

When you have finished using the IPStor Express Manager, it is recommended that you log out to ensure that unauthorized individuals do not make changes to the storage system.

To log out:

1 In the navigation bar, click Log Out.

2 When the confirmation message displays, click OK.

3 To log back in to the IPStor Express Manager later, click Log In.

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Shutting down the storage system

To shut down the storage system, you can press the power button on the unit itself, or you can shut the system down remotely using the

IPStor Express Manager. To ensure that you don’t shut down the system accidentally, you must enter your administrator password to do this.

Caution: If you shut down the storage system, users will no longer be able to access the shared folders on the storage system. If users have shared files open, data might be lost. Be sure to have all users save their changes and close any open files before you shut down the storage system.

Shutting down the storage system when a backup is occurring will not have any adverse effect; the backup will resume automatically when the storage system is powered on again. However, shutting down the storage system when a disk is being recovered can potentially corrupt the user’s operating system, and the user will have to recover the system disk using the recovery CD (or, if the system disk was not protected, re-install the operating system).

182 4 Managing the storage system

To shut down the storage system using the IPStor Express

Manager:

1 In the navigation bar, click Advanced.

2 In the left pane, click Shut Down.

3 In the Administrator password text box, enter the password for logging in to the IPStor Express Manager.

4 Click Shut Down.

A message displays, indicating that the system is shutting down.

Once the storage system shuts down, if you refresh the browser window, it will be blank. If you subsequently try to access the

IPStor Express Manager, an error message will appear, since the storage system will no longer be running.

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5 Working with shared folders

Accessing shared folders

Once you have added users and created shared folders (as described in

“Adding users” on page 128 and “Enabling and disabling an account”

on page 28), the users need to perform some simple steps to be able to access those folders. The procedure for doing this varies, depending on the user’s operating system. Each user can access only those shared folders that the user is authorized to access.

Note: If the storage system uses Active Directory authentication mode, and the clocks of the storage system and the Active

Directory server differ by more than five minutes, errors will occur when users try to access the shared folders. You must adjust the storage system time, time zone, or both to ensure that they match

(as described in “Changing the system settings” on page 165).

If you change the IP address of the storage system, users who accessed the shared folders using the previous IP address will be disconnected and must repeat the procedures described here using the new IP address.

184 5 Working with shared folders

Windows users

If you are using Windows, you have two options for accessing shared folders:

• Using My Computer/Windows Explorer to map a drive letter to the shared folder

• Using the Storage System Console to map a drive letter to the shared folder.

To access a shared folder using My Computer/Windows

Explorer:

1 Open My Computer/Windows Explorer.

2 From the Tools menu, click Map Network Drive.

The Map Network Drive dialog box displays:

The exact appearance of this dialog box varies, depends on your operating system.

3 In the Drive list, select the drive letter that you want to assign to the shared folder.

4 In the Folder text box, enter the following:

\\storage_system\shared_folder where storage_system is the name or IP address of the storage system, and shared_folder is the name of the shared folder.

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For example, if your storage system’s IP address is 192.168.0.101 and the shared folder name is Photos, you would enter the following:

\\192.168.0.101\Photos

Alternatively, you can click Browse and select the shared folder from the Microsoft Windows Network.

5 To automatically connect to this shared folder each time you log on to Windows, select Reconnect at logon.

If you clear this option, you must repeat this procedure each time you want to access the shared folder.

6 Click Finish.

7 If prompted, enter your user name and password for accessing this shared folder, then click OK.

Note: If the user name and password for accessing the shared folder are the same as your Windows user name and password, you are not prompted to provide a user name and password to access the shared folder.

In addition, once you provide your user name and password for accessing one shared folder, you are not prompted to provide it again when you access other shared folders to which you have access rights.

If the storage system uses local authentication mode and the guest user has access to this shared folder, you can use guest as both the user name and password.

You can now access the shared folder from My Computer/

Windows Explorer.

186 5 Working with shared folders

To access a shared folder using the Storage System Console:

Start the Storage System Console. Refer to “Start the Storage

name of the directory that you created in step 1.

2 In the left pane, select the name of the storage system that you want to access (for example, Altos-easyStore).

Note: If you connect a storage system to the network after the

Storage System Console has already scanned it, or if you change the IP address of the storage system, you must click Discover

Storage Systems to scan the network again and update the tree in the left pane.

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3 In the left pane, double-click the name of the storage system that contains the shared folders that you want to access.

The storage system name expands to display all the available shared folders.

Notes:

• All shared folders appear in the left pane. However, you can access only the ones that you are authorized to use.

• If your storage system uses Active Directory authentication mode, you must physically create a guest account in order to use and create shared folders.

188 5 Working with shared folders

4 In the left pane, select the shared folder that you want to access, then click Map Drive Letter.

The Map Network Drive dialog box displays:

The exact appearance of this dialog box varies, depending on your operating system.

5 In the Drive list, select the drive letter that you want to assign to the shared folder.

6 Follow steps 5 through 7 in the previous section.

Linux users

To access a shared folder on a computer running Linux:

1 Create a directory by entering the following command at the command prompt: mkdir /my_directory where my_directory is the name of the directory.

Be sure to include the full path to the directory (for example,

/mnt/my_directory).

2 If desired, display a list of all the available shared folders by entering the following command: showmount -e storage_system where storage_system is the IP address of the storage system.

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3 Mount the desired shared folder by entering the following command: mount storage_system:/nas/NASDisk-00002/folder /my_directory where storage_system is the IP address of the storage system, folder is the name of the shared folder, and my_directory is the

If you included a full path when creating the directory, be sure to include the full path with this command (for example, mount storage_system:/nas/NASDisk-00002/folder /mnt/my_directory).

Repeat steps 1 through 3 for each shared folder that you want to

access.

Mac users

The procedure for accessing a shared folder on a Mac varies, depending on whether the Mac is running OS X or an older operating system. (Macs running OS X can access the same shared CIFS folders as

Windows users. Mac running older operating systems can access the same shared NFS folders as Linux users.)

To access a shared folder on a Mac running OS X:

1 From the Go menu, click Connect to Server.

2 In the Address text box, enter the following and click Connect: smb://storage_system where storage_system is the name or IP address of the storage system.

3 In the Select a share list, select the name of the shared folder that you want to access and then click OK.

4 Enter the user name and password for accessing this shared folder, and then click OK.

If the guest user has access to this shared folder, you can use guest

190 5 Working with shared folders as both the user name and password.

An icon with the name of the shared folder is created on the desktop.

Repeat steps 1 through 4 for each shared folder that you want to

access.

6 To access the shared folder, double-click the icon on the desktop.

To access a shared folder on a Mac running other Mac operating systems :

For information about accessing a shared folder using NFS on a Mac running an operating system older than OS X, please refer to your Mac documentation.

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Shared Quota Management

A shared quota management system is available to place manageable restrictions on storage used by users. The administrator can specify the user quota (size unit is MB) when creating a CIFS user and limits how much space is allocated to this new user on every shared folder respectively.

To access the shared quota management feature:

Express Manager” on page 41.

2 In the navigation bar, click Shared Folders.

The Shared Folders screen displays a list of shared folders along with the size and usage percentages.

3 In the left pane, click Shared Quota Management.

The Shared Folders: Shared Quota Management screen displays.

4 Select the shared folder for which you want to assign a quota and click the Assign Quota button.

A screen displays allowing you to enable a quota on the shared folder.

5 Click the “Enable quota management” checkbox and set the quota size for any of the users listed.

192 5 Working with shared folders

Accessing shared folders using FTP

If you enabled the storage system to act as an FTP server (as described

in “Changing the network settings” on page 167), all Windows and

Mac OS X users can use a Web browser to access the public folder.

Note: Even if you changed the access rights to the public folder

(for example, to prevent a particular user from accessing it altogether or to limit a user to read-only access), all existing

Windows and Mac OS X users have full read/write access to the public folder when accessing it via FTP.

To access shared folders using FTP:

1 At a computer running Windows or Mac OS X, open a Web browser, enter the following in the address bar, and press Enter: ftp://user_name@storage_system where user_name is the user name as defined on the storage system and storage_system is the name or IP address of the storage system (for example, ftp://user1@storage or ftp://[email protected]).

You can also use guest as the user name.

2 If prompted, enter your user name and password for accessing shared folders, and then click OK.

If you used the guest user name, the password is also guest.

3 Double-click any of the displayed folders or files to open them.

You have full read/write access to all the folders and files in the public folder and you can create new ones.

Even if you browse to other websites, you remain logged in until you close the browser window. (That is, you can return to the FTP site using the Back button in your browser window.)

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Disconnecting from shared folders

If you need to reconfigure the disks in your storage system or shut it down for any reason, all users should disconnect from the shared folders to ensure that the process proceeds smoothly. You might also want to have users disconnect from the shared folders if you want to change their access rights, since otherwise the change will not take effect until the user shuts down the computer.

The procedure for disconnecting from a shared folder varied, depending on the operating system used by the user. (Users who connected to shared folders using FTP can disconnect simply by closing the browser window.)

Windows users

Windows users can disconnect from a shared folder using either My

Computer/Windows Explorer or the Storage System Console.

To disconnect from a shared folder using My Computer/

Windows Explorer:

1 Close any files that you currently have open in the shared folder.

2 In My Computer/Windows Explorer, right-click the drive for the shared folder, then click Disconnect from the pop-up menu.

The shared folder no longer displays in My Computer/Windows

Explorer.

To disconnect from a shared folder using the Storage System

Console:

1 Close any files that you currently have open in the shared folder.

Start the Storage System Console. Refer to “Start the Storage

refer to “Installing FileSafe Express and SAN Disk Manager” on page

3 In the left pane, double-click the name of the storage system that contains the shared folder from which you want to disconnect.

The storage system name expands to display all the available shared folders.

4 In the left pane, select the name of the shared folder from which you want to disconnect, then click Unmap Drive Letter.

The shared folder no longer displays in My Computer/Windows

Explorer.

194 5 Working with shared folders

Linux users

To disconnect from a shared folder using Linux:

1 Unmount the desired shared folder by entering the following command: umount /

my_directory

where

my_directory

is the name of the local directory.

For example, if you mounted the shared folder using the following command: mount 192.168.0.101:/nas/NASDisk-00002/public /my_directory you would unmount it using the following command: umount /my_directory

If you included a longer path when mounting the shared folder

(such as /mnt/my_directory), use the same path when unmounting it.

Mac users

The procedure for disconnecting from a shared folder on a Mac varies, depending on whether the Mac is running OS X or an older operating system.

To disconnect from a shared folder on a Mac running OS X:

1 On the desktop, select the shared folder from which you want to disconnect.

2 From the File menu, click Eject.

Any open window to the shared folder closes, and the shared folder displays from the desktop.

To disconnect from a shared folder on a Mac running other Mac operating systems :

For information about disconnecting from a shared folder on a Mac running an operating system older than OS X, please refer to your Mac documentation.

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6 Protecting local data or files

Even if most of your data is stored and protected on your storage system, your operating system files, applications, and many other files still reside on each individual computer in your network. If one of those local disks fails, it can take many hours to re-install and reconfigure the operating system and applications on a new or repaired HDD, and some files might be completely lost.

FileSafe Express is a software application designed to address this issue.

On each computer where it is installed, FileSafe Express provides reliable data protection by backing up files and folders to a remote storage system. To make sure that you have recent copies of your local disk, FileSafe Express can automatically perform a backup at regularly scheduled intervals, either once a day or once a week.

You can restore any backup from any point in time and either overwrite your existing local file or save the restored file(s) to a new location or with a new file name. You can even restore data for a folder or file that has been deleted locally.

196 6 Protecting local data or files

Setting up FileSafe Express for the first time

After you have installed the FileSafe Express, follow the procedures below to set up the program. If you have not installed FileSafe Express,

31.

During setup, FileSafe Express connects to the selected IPStor Express

Storage System and creates a repository. After this step is finished successfully, FileSafe Express talks to the repository based on authentication credentials established between the two systems. This means that even if the user password is changed on the IPStor Express

Storage System, FileSafe Express can access the repository.

To start the FileSafe Express:

1 On your computer, click Start > Programs > FalconStor > FileSafe

Express > FileSafe Express Console.

2 Click the appropriate option: you can either select an IPStor

Express Storage System on your network or you can manually enter the IP address, then click Next.

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Hover on hints to see more information

Note: You can move your mouse over the word “Hint”, located in the lower left of the window, to see additional details.

3 Enter the user name and password that you have set up in the

IPStor Express Manager, then click Next. Without authenticated credentials, you cannot log in.

198 6 Protecting local data or files

Important: If you do not have a user account, you can create an account for yourself using the IPStor Express Manager. For more information on how to create a user account

“Adding users” on page 128.

4 Select the “Encrypt backed up data” option if you want to create a secret phrase that will generate an encryption key to encrypt all of your backed-up data. Enter the phrase that will invoke encryption, then re-enter to confirm the secret phrase. Click Next.

Note: Long, complicated phrases that include a mix of uppercase and lowercase letters, numbers, and punctuation marks are the most secure. The secret phrase is case-sensitive.

You must be prepared to provide the secret phrase in order to recover your backed-up data in case you have had to reinstall

FileSafe Express.

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Or, select the “Do not encrypt backed-up data” option if you do not wish to use this feature, then click Next.

5 When you choose to encrypt data, your credentials - user name and password (secret phrase, if any), are sent to the IPStor Express

Storage System for authentication. If they are validated, you can save the secret phrase to a file.

It is strongly recommended that you save your secret phrase to a removable media that can be stored in a secure location. If you need to reinstall FileSafe Express (for instance, if your hard drive becomes disabled), you will not be able to recover backed-up data unless you can provide the original secret phrase. The consequence would be permanent loss of your data.

(1) Enter a file name and click Browse to specify a location for the file.

(2) Click Finish when you are done. The FileSafe Express

Management Console opens automatically. Select the

Computer tab and choose the folders and files you want to back up.

6 Click Close in the final setup screen, the FileSafe Express setup is complete.

200 6 Protecting local data or files

Logging in to FileSafe Express

1 On your computer, click Start > Programs > FalconStor > FileSafe

Express > FileSafe Express Console.

2 Click the appropriate option: you can either select an IPStor

Express Storage System on your network or you can manually enter the IP address, then click Next.

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3 Enter the same user name and password that you entered during

Setup, then click Log in.

If you do not wish to log in every time you launch FileSafe Express

(if there is no need to secure your computer against use by others), you can click the “Log in automatically” option to remember your credentials and log in automatically.

Activate your FileSafe Express license. Refer to “Activating your

FileSafe Express license” on page 202 for more information.

202 6 Protecting local data or files

Activating your FileSafe Express license

You must enter a license key code the first time you launch FileSafe

Express.

To activate your FileSafe Express license:

1 On your computer, click Start > Programs > FalconStor > FileSafe

Express > FileSafe Express Console.

2 Enter a license key code to complete activation, then click OK.

If you do not have a key code at this time, you can click Later

,

select Enter a key code later in the next dialog, then click OK.

Important: You must enter a valid key code within 5 days after installing the application and you must complete activation

(which requires an internet connection to complete automatically) within 30 days.

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3 You are now ready to use FileSafe Express.

The FileSafe Express icon appears in the System Tray and the

FileSafe Express console window displays

.

204 6 Protecting local data or files

Configuring the FileSafe Express backup settings

To configure the FileSafe Express backup settings:

1 On the FileSafe Express Console window, click the Settings tab.

2 Select from the following backup modes.

• Continuous

• Scheduled

• Manual

3 Click Save.

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Backing up files to your storage system

To backup files to your storage system:

1 On the FileSafe Express Console window, click the Computer tab.

2 In the left pane, select the folder that contains the files you want to backup.

3 In the right pane, select the files you want to backup.

4 Click Save.

206 6 Protecting local data or files

Restoring your backup files

To restore your backup files:

1 On the FileSafe Express Console window, click the Vault tab.

2 Select the item(s) you want to restore in the Backups panel or

Version panel, then click Restore.

3 In the Restore Settings dialog box, indicate whether you want to restore files to their original location or choose another destination. You can also select an option to always overwrite local files with the restored files.

4 Select OK when you are done. The Restore Result dialog is displayed when the job completes.

5 Click View Report to view detailed results.

Deleting backups

To delete backups:

1 On the FileSafe Express Console window, click the Vault tab.

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2 To delete backup files or folders, select the item(s) you want to delete, then click Delete.

Deleting backup files or folders from the storage system repository causes all of its backups to be lost permanently.

3 To delete a backup version in the Version panel, select a version, then click Remove. This will also remove all earlier versions (all the versions listed below the one you selected).

208 6 Protecting local data or files

Viewing backup log report

To view backup log report:

1 On the FileSafe Express Console window, click the Dashboard tab.

2 Click the Reports tab.

3 To see details for any backup job, select a backup job, then click

Details.

4 To remove reports, select the reports you wish to remove, then click Delete.

Optimizing FileSafe Express performance

To optimize FileSafe Express performance:

1 On the FileSafe Express Console window, click the Settings tab.

2 Click the Options tab.

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3 Set the processor and bandwidth throttling settings.

• Normal — The CPU throttle is always set at Middle and throttling for bandwidth is 128 kbps.

• Low priority — The CPU throttle is always set to Low and the bandwidth cap is 64 kbps.

• Self throttle — You can adjust CPU and bandwidth throttling settings manually.

4 Select whether to enable Microsoft VSS to back up open/locked files. This may cause FileSafe Express to perform more slowly on some systems. If backing up open or locked files is not important to you, you can turn off this option.

5 Select whether to enable or disable FileSafe Express to launch automatically.

6 Click Save.

210 6 Protecting local data or files

7 Using SAN Disk

Manager

211

Note: In this guide the term “storage server” refers to “storage system” or “server” and the term “virtual disk” refers to “iSCSI disk” on the storage system.

SAN Disk Manager is a utility that is automatically installed with

FileSafe Express.

Notes:

• If a previous version of the SAN Client software is currently installed, you must remove it before you install SAN Disk

Manager.

• An iSCSI Initiator is required by SAN Disk Manager to access the storage system.

Using SAN Disk Manager, you can perform a number of different tasks:

• Add and delete storage systems, change their protocol settings, and view their properties

• Delete iSCSI virtual disks, as well as view their properties

• View a list of local host applications and their status and version information

• View events associated with Intelligent Management Agent (IMA).

• View, add, change, or remove licenses for host applications and

SAN Disk Manager

212 7 Using SAN Disk Manager

Starting SAN Disk Manager

Once SAN Disk Manager has been installed, you can access it in two ways:

• Via the Start menu

Click Start > Programs > FalconStor > SAN Disk Manager.

• Via Computer Management

(1) Right-click My Computer, then click Manage.

(2) In the navigation tree, expand Storage.

(3) Click SAN Disk Manager.

You can run both instances simultaneously. Whether you run SAN Disk

Manager from the Start menu or access it from Computer

Management, it operates the same.

213

Adding a storage system

Once you add a storage system to SAN Disk Manager, it automatically appears in the list of available storage servers when you subsequently

create a virtual disk (as described in “Creating an iSCSI virtual disk” on page 218).

To add a storage system to the SAN Disk Manager:

Open SAN Disk Manager (as described in “Starting SAN Disk

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager, right-click

Storage Servers, and click Add Server.

3 In the Server name text box, type the name or IP address of the storage system or click Discover to discover storage systems in your network subnet.

4 If the storage system is in a Windows domain, select the “Windows

Domain Authentication” check box and type the domain name in the Domain Name text box.

If the storage system is not in a Windows domain, clear the

“Windows Domain Authentication” check box.

5 In the User name text box, type a user name for accessing the server or domain.

If you created a unique user name for this client, type that user name here. Otherwise, type an administrator user name.

6 In the Password text box, type the password for that user name.

7 Select the communication protocol(s) to use iSCSI.

8 By default the first detected iSCSI HBA is utilized to communicate with the storage system. If no HBA is detected, the Microsoft iSCSI

Initiator is used by default. To change this setting, click the

Advanced button next to the iSCSI check box, select the desired mechanism from the list, and then click OK.

You can also click Advanced to specify the target portal IP address and port number to use for communicating with the storage system.

9 Click OK.

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Changing the storage system protocol settings

If you want to enable a protocol that is currently disabled on the storage system, update the storage system to reflect changes to your iSCSI initiator, change the iSCSI target portal IP address or port number, specify which iSCSI adapter to use.

To change the storage system protocol settings:

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click

Storage Servers.

3 In the right pane, right-click the storage system whose protocol settings you want to change and click Protocol Settings.

4 Take the desired action:

• To enable a particular protocol, click Enable next to that protocol.

The Enable button appears only if the protocol is currently disabled. For easyStore M2 storage systems, the protocol must be licensed.

• To update the server to reflect changes to your iSCSI initiator, click Update next to the appropriate protocol. When the confirmation message appears, click OK.

The Update button appears only if the protocol is currently enabled.

• To change the iSCSI target portal IP address or port number, or to specify which iSCSI adapter to use, click Advanced next to the iSCSI protocol.

In the Target portal IP address text box, type the IP address on the storage system to use for communicating with the client.

In the Port text box, type the port number to use on the storage system.

215

In the Local adapter list, select the local mechanism that you want to use to communicate with the storage system. If you select Default, SAN Disk Manager uses the first detected iSCSI

HBA. If no HBA is detected, the Microsoft iSCSI Initiator is used instead. You can select Microsoft iSCSI Initiator to use that initiator even if you have an HBA installed. If listed, you can also select a specific HBA.

5 When you have completed your changes, click Close.

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Viewing the storage system properties

You can view the properties of any storage system, including the following information:

• The name and IP address of the storage system

• The version and build number of the storage system software

• The protocol currently enabled on the storage system (ISCSI)

• The status of the storage system (Normal, Invalid Storage Server,

Invalid Storage Server protocol information, or Storage Server does not support IMA)

To view the storage system properties:

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click

Storage Servers.

3 In the right pane, double-click the storage system whose properties you want to view.

Alternatively, you can right-click the server and click Properties.

4 When you have finished viewing the properties, click OK.

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Removing a storage system

When you remove a storage system, it no longer appears in the SAN

Disk Manager application window, and information about any disks that reside on that server also no longer appear.

In addition, if you’re using the iSCSI protocol, the server is removed from the iSCSI initiator. However, you might not lose your connection to the virtual disks currently assigned to your computer from that storage system until you either log off using the iSCSI initiator or restart your computer.

To remove a storage system:

licensed the advanced options of this product (as described in “Adding or changing a license” on page 225).

2 In the navigation tree, expand SAN Disk Manager and click

Storage Servers.

3 In the right pane, right-click the storage system that you want to remove and click Remove Server.

4 When the confirmation message appears, click Yes.

218 7 Using SAN Disk Manager

Creating an iSCSI virtual disk

You can create a virtual disk using SAN Disk Manager only if you

When you create a virtual disk, it is automatically assigned to the client with read/write exclusive privileges.

To create an iSCSI virtual disk:

1 Make sure that the storage system where you plan to create the virtual disk appears in SAN Disk Manager.

To do this, expand SAN Disk Manager in the navigation tree, click

Storage Servers, and observe the right pane. If the storage system

doesn’t appear there, add it (as described in “Adding a storage system” on page 213).

Open SAN Disk Manager (as described in “Starting SAN Disk

licensed the advanced options of this product (as described in “Adding or changing a license” on page 225).

3 In the navigation tree, expand SAN Disk Manager, right-click Disks, and click New Disk.

4 In the Servers list, select the storage system where you want to create the new virtual disk.

5 In the Disk size text box, type the number of MBs that you want to allocate for the new virtual disk.

6 Select the communication protocol to use iSCSI.

7 Click OK.

8 If you plan to use the virtual disk locally, initialize and partition the disk using Disk Management (open Computer Management and select Disk Management from the console tree).

Notes:

• If the protocol that you want to use is not currently enabled, click

Enable to ensure that you can use it. (The Enable button appears only if the protocol has not already been enabled.)

• If you changed your iSCSI protocol settings after the server was added to the Servers list, click Update to update these properties on the storage system. (The Update button appears only after the protocol has been enabled.)

219

• If you’re using the iSCSI protocol, by default SAN Disk Manager uses the first detected iSCSI HBA to communicate with the storage system. If no HBA is detected, the Microsoft iSCSI Initiator is used by default. To change this setting, click the Advanced button next to the iSCSI protocol, select the desired mechanism from the list, and then click OK.

• You can also click Advanced to specify the target portal IP address and port number to use for communicating with the storage system.

• If the iSCSI initiator name does not end with :hostname or

:hostname.domainname (where hostname is the name of your computer and domainname is the name of the domain to which your computer belongs, if any), you are prompted to either use the original initiator name, change the name (an acceptable name is displayed automatically), or use the current name.

• If you change the name, other iSCSI targets (including any virtual disks that you are currently using) might not be accessible until you reconfigure the client on the storage system.

220 7 Using SAN Disk Manager

Expanding an iSCSI virtual disk

You can expand a virtual disk using SAN Disk Manager only if you

Most virtual disks can be expanded as more storage space is needed.

Only virtual disks that were imported on the storage system cannot be expanded.

To expand an iSCSI virtual disk:

Open SAN Disk Manager (as described in “Starting SAN Disk

doesn’t, add it (as described in “Adding a storage system” on page

2 In the navigation tree, expand SAN Disk Manager and click Disks.

3 In the right pane, right-click the virtual disk that you want to expand and click Expand Disk.

Note: If the disk that you want to expand does not appear in the right pane, click Storage Servers in the navigation tree and make sure that the storage system appears in the right pane. If it

213) and try again.

4 In the Expand Size (MB) text box, type the number of megabytes to add to this disk.

5 Click OK.

The number in the Capacity column reflects the new disk size.

If you did not previously initialize and partition the virtual disk, the expanded disk space is added to the original unallocated space, and you can initialize and partition the entire disk using

Disk Management.

If you previously initialized and partitioned the virtual disk, the expanded disk space is treated as additional unallocated space, and you can partition it using Disk Management. If you would like to add the expanded disk space to your existing volume, you must use a third-party application such as DiskPart, Norton

PartitionMagic™, or VERITAS™ Volume Manager™.

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Viewing the iSCSI virtual disk properties

For any normal virtual disks, you can view the properties of that disk, including the following information:

• The number of the virtual disk as it appears in Disk Management

• The size of the virtual disk

• The address of the virtual disk expressed as a port number, bus number, target ID, and logical unit number (LUN)

• The drive letter(s) (if any) associated with the virtual disk or the partitions of the virtual disk

• The name of the storage system where the virtual disk resides

• The name used to identify the virtual disk on the storage system

• The device ID (also known as the virtual ID)

• The protocol being used to communicate with the storage system

To view the iSCSI virtual disk properties:

Open SAN Disk Manager (as described in “Starting SAN Disk

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click Disks.

3 In the right pane, double-click the virtual disk whose properties you want to view.

4 Alternatively, you can right-click the disk and click Properties.

5 When you have finished viewing the properties, click OK.

222 7 Using SAN Disk Manager

Deleting an iSCSI virtual disk

Most virtual disks can be deleted to free disk space on the storage system for other uses.

Caution: When you delete a virtual disk, all the data associated with that disk is deleted.

To delete an iSCSI virtual disk:

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click Disks.

3 In the right pane, right-click the virtual disk that you want to delete and click Remove Disk.

4 When the confirmation message appears, click Yes.

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Filtering the events

Although you can easily sort the displayed events by clicking the column headings, you can also filter the list so that the right pane displays only events that occurred on specific dates, only specific kinds of events, and/or only events with certain words in their description.

To filter the events list:

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand Events, right-click the events that you want to filter (IMA Events or Host Application Events), and then click Set Filter.

3 If desired, specify the desired time range.

• To display all events that have occurred since a specific date or time, up to the present, select the From check box and specify the desired date and time in the adjacent lists. (Leave the To check box cleared.)

• To display all events that have occurred up to a specific date or time, select the To check box and specify the desired date and time in the adjacent lists. (Leave the From check box cleared.)

• To display all events that have occurred between specific dates or times, select the From check box and specify the beginning date and time in the adjacent lists. Then select the

To check box and specify the ending date and time.

• If you clear both the From and To check boxes, the time range is not limited.

4 Select or clear the desired Type check boxes to specify the kind of events that you want to display. (You can select more than one check box, but you must select at least one to display any events.)

For example, to view events that resulted from successful operations, select the Information check box. To view events that are not necessarily problems but that might have destructive or irreversible consequences, select the Warning check box. To view events that indicate serious problems or require intervention or correction, select the Error check box.

5 If desired, specify the text that should appear in the event description in the Description search text box.

224 7 Using SAN Disk Manager

Only events that contain this text in their description will be listed.

Note: The specified text must match the description exactly. For example, if you type add new server, events that contain the phrase add a new server will not be included.

6 Click OK.

225

Adding or changing a license

Using SAN Disk Manager, you can add a license for any host application that uses IMA. You can also add a license for the advanced options of SAN Disk Manager.

Note: Even if you successfully add a license for a host application using SAN Disk Manager, you might not be able to use that license. For example, using SAN Disk Manager, you can successfully add a desktop license on the storage system. When you run your host application, it checks the license against the operating system. If the license specified in SAN Disk Manager doesn’t support the local operating system, an error message will appear, and you will typically not be able to run the host application. If the license was activated, you will not be able to use it on another computer without contacting Technical Support.

Once you have licensed an application, you can change the license any time (for example, to upgrade from a trial license to a standard license).

To add or change a license:

described in “Removing a license” on page 230).

2 If you are changing the license, first remove the existing license (as

3 Access the Add License dialog box:

To do this Do this

Add a license for a host application that is not currently installed or for the advanced options of SAN Disk Manager

In the navigation tree, expand SAN

Disk Manager and click Licenses.

In the right pane, right-click an empty area and click Add License.

Add or change a license for a host application that is currently installed

In the navigation tree, expand SAN

Disk Manager and click Host

Applications.

In the right pane, right-click the application whose license you want to add or change, and then click Add

License.

226 7 Using SAN Disk Manager

4 In the License key code text boxes, type or paste the following license keycode for licensing the application:

L8FCPNPG7L842BR4A990PFUEW

Although the key code is presented as five separate text boxes, if you copied the entire 25-character key code, you can paste it in the first text box, and it will be appropriately divided among all the text boxes.

5 Click OK.

To confirm that the license has been added or changed, click

Licenses in the navigation tree. The new license appears in the right pane.

If your license requires activation and your computer has a functioning Internet connection, the license is activated automatically.

227

Activating a license

Most host applications require their license to be activated (that is, it must be registered with the # license activation server). If your computer has an Internet connection, the license is activated as soon as you enter your key code and click OK. However, if your Internet connection was temporarily down or if your computer has no Internet connection, your license was not activated. (You can tell whether or not your license was activated by checking the Activated column in the right pane when you click Licenses in the navigation tree.) You must activate your license within 30 days so that you can continue to use the host application.

If your Internet connection was temporarily down, your license will typically be activated automatically the next time you use the application with a restored Internet connection.

If your computer has no Internet connection, you must perform offline activation.

Note: Activation is tied to your computer’s hardware. Once you have activated a particular license, if your computer hardware changes, or if you subsequently install the host application on a different computer using the same key code, an error message appears. Contact Technical Support for further assistance.

To activate a license with a restored Internet connection:

If your license wasn’t activated automatically during installation because your Internet connection was temporarily down, you can activate it manually using SAN Disk Manager when your Internet connection is restored.

Open SAN Disk Manager (as described in “Starting SAN Disk

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click

Licenses.

228 7 Using SAN Disk Manager

3 In the right pane, right-click the license that you want to activate and click Online Activation.

The license is activated, and the Activated column displays Yes.

To activate a license without an Internet connection:

If your license wasn’t activated because your computer has no Internet connection, you must obtain a signature file using another computer that does have both an Internet connection and e-mail.

Open SAN Disk Manager (as described in “Starting SAN Disk

2 In the navigation tree, expand SAN Disk Manager and click

Licenses.

3 In the right pane, right-click the license that you want to activate and click Offline Activation.

4 Click Export License File.

5 On the Save As dialog box, select one of the following locations and then click Save:

• A shared folder accessible to both your computer and a computer that has Internet and e-mail access

• A floppy disk

• A USB disk

6 On the Offline Activation dialog box, click Close.

7 If you did not save the file to a shared folder, take the floppy disk or USB disk to a computer with Internet and e-mail access.

8 From the computer that has Internet and e-mail access, e-mail the license file to the following address:

[email protected]

9 When you receive an e-mail response, save the returned signature file back to the shared folder, floppy disk, or USB disk.

10 If you did not save the file to a shared folder, take the floppy disk or USB disk back to the computer where the host application is installed.

11 In SAN Disk Manager, expand SAN Disk Manager in the navigation tree and click Licenses.

12 In the right pane, right-click the license that you want to activate and click Offline Activation.

229

13 Click Import Signature File.

14 On the Open dialog box, browse to the location where the returned signature file exists and double-click it.

15 When the confirmation message appears, click OK.

The license is activated, the Offline Activation dialog box closes, and you can continue to use your host application.

230 7 Using SAN Disk Manager

Removing a license

If you remove a license for a host application, that application will no longer appear in the right pane when you click Licenses, but as long as it is installed it will still appear in the right pane when you click Host

Applications. In most cases, if you remove its license, that host application will no longer run.

To remove a license:

reconfigure the disks (as described in “To reconfigure the storage system disks:” on page 172).

2 In the navigation tree, expand SAN Disk Manager and click

Licenses.

3 In the right pane, right-click the license that you want to remove and click Remove License.

4 When the confirmation message appears, click Yes.

8 Configuring the storage system

This chapter provides instructions on how to configure the storage system hard disk drive and install a PCI Express network card.

231

232 8 Configuring the storage system

Configuring the hard disk drive

The storage system supports up to four 3.5-inch hot-swappable SATA hard disk drives (HDDs).

Disk configurations

The storage system supports various types of disk configurations, including RAID (redundant array of independent disks), a disk subsystem that can increase performance, provide data protection, or both.

• Linear — A linear configuration is similar to using multiple HDDs in a regular computer. Each HDD is an independent entity, and the data on it is self-contained. You can add or remove the HDDs without affecting the other HDDs. All the available disk space is used for data.

If your storage system has only one HDD, you must use a linear configuration. However, you can use a linear configuration for two, three, or four HDDs as well.

• RAID 0 — Instead of writing all the data to one HDD in a linear fashion, some bytes are written to one HDD, and other bytes are written to another. Performance is faster because reading and writing activities can occur on multiple HDDs simultaneously. All the available disk space is used for data.

For RAID 0, your storage system must have at least two HDDs.

However, you can use RAID 0 with three or four HDDs as well, and the HDDs can be any size.

• RAID 1 — In this configuration, all the data written to one HDD is duplicated on the other HDD. This offers greater data protection since if one HDD fails, all your data is still intact on the other HDD.

However, using RAID 1 means only half your available disk space is used for data; the other half is used for a duplicate (mirror) of that data.

You can use RAID 1 only if your storage system has only two HDDs.

If the HDDs are not the same size, the smaller of the two HDDs is used for data, and the larger of the two HDDs is used as the mirror.

If one HDD fails, the other HDD continues to make its data available.

233

• RAID 5 — Like RAID 0, RAID 5 offers increased performance by distributing the data across multiple HDDs. But unlike RAID 0,

RAID 5 also offers data protection. If your storage system has three

HDDs of equal size, two thirds of each HDD are used for data, and the remaining third contains the parity information needed to reconstruct either of the other two. In this way, if any of the three

HDDs fails, it can be reconstructed when a new HDD is installed in the storage system.

If your storage system has four HDDs of equal size, three fourths of each HDD are used for data, and the remaining fourth contains the parity information needed to reconstruct either of the other three. If any of the four HDDs fails, it can be reconstructed when a new disk is installed.

• RAID 5 + spare — In this configuration, three of the HDDs use RAID

5, and the fourth is empty. If any of the three HDDs fails, it is immediately rebuilt using the fourth spare HDD. As a result, you can remove the failed HDD and still have the ongoing fast performance and data protection offered by RAID 5. When the failed HDD is repaired or replaced and re-installed into the storage system, it automatically becomes the spare for the other functioning three.

You can use RAID 5 + spare only if your storage system has four

HDDs. If the HDDs are not the same size, the smallest of the HDDs determines how much disk space is available for data, similar to

RAID 5.

• RAID 10 — RAID 10 is similar to RAID 1, but rather than having one

HDD mirror to one other HDD, two HDDs mirror to the two other

HDDs.

You can use RAID 10 only if your storage system has four HDDs.

The HDDs in the first two slots constitute the first pair, and the

HDDs in the second two slots constitute the second pair. In each pair, the smaller of the two HDDs is used for data, and the larger of the two HDDs is used as the mirror.

If one HDD in the pair fails, the other HDD continues to make its data available.

234 8 Configuring the storage system

Removing hard disk drives or responding to disk failure

The effect of removing HDDs from your storage system or disk failure varies, depending on the disk configuration you chose when you configured the system and the current state of the existing disks.

In a linear configuration, when you remove a HDD or a HDD fails, the data associated with that HDD is no longer available, but the data on all the other disks remains available.

In a RAID configuration, the effect of HDD removal/failure varies, depending on the RAID level and whether the RAID is in a normal or degraded state.

You can determine the effect of disk removal/failure by looking at the

Hotplug Indicator on the Advanced:Disks page.

• If the indicator is GREEN, removing the HDD or HDD failure will not affect RAID.

235

• If the indicator is YELLOW, removing the HDD or HDD failure will cause RAID degradation, but you will still be able to access all the data.

• If the indicator is RED, removing the HDD or HDD failure will cause the entire RAID to fail.

For example, in a RAID 5 configuration, all the HDDs are YELLOW.

Removing any one of them will cause the RAID to be degraded, but all the data will still be available. However, after you remove one HDD, all the other HDDs become RED, since removing any one of them at this point will cause the entire RAID to fail.

Notes:

• In a linear configuration, the Hotplug Indicator is RED for all the

HDDs. Removing any one of them will remove data from the storage system. However, this will not adversely affect any of the other HDDs.

• In addition, while a HDD is being rebuilt, all the other HDDs are

RED, since removing any one of them at this point will cause the

RAID to fail.

If you remove a viable HDD and caused RAID degradation, you can reinstall the same HDD and resume normal operation.

Note: If you remove two or more HDDs, you must re-install them in the reverse order to help maintain data integrity. For example, if you remove disk A from slot 1 and then remove disk B from slot

2, you must re-install disk B first, then disk A. You can put the disks back into different slots, but they must be re-installed in the opposite order from which they were removed.

If you remove one or more viable HDDs and cause the entire RAID to fail, you can shut down the storage system, re-install the same HDDs, and then restart the storage system. As long as you re-install the original HDDs, the storage system should be able to resume proper operation, although the integrity of the data cannot be guaranteed.

However, if you replace the removed HDDs with new HDDs, you must

236 8 Configuring the storage system

Caution: Reconfiguring your disks will delete all the data on your storage system.

Responding to RAID degradation

When HDD removal/failure causes RAID degradation, the Disk Change

Notification page displays when you access the IPStor Express Manager or refresh the browser window.

237

To respond to RAID degradation:

1 On the Disk Change Notification page, take the appropriate action:

• Click Scan to scan the storage system again and update the information on the page.

• Click Shut Down to re-install the same disk or install a new disk

After the storage system shuts down, install the disk and then restart the system.

Note: If you are re-installing multiple disks, be sure to re-install them in the opposite order than you removed them.

• Click Continue to return to the IPStor Express Manager and continue to operate in a degraded mode.

2 If you choose to re-install the HDD in response to RAID degradation, do the following:

Note: Before removing the HDD, make sure the HDD indicator on the front panel lights purple.

(1) Open the door of the storage system.

[1] If necessary, unlock the front door. Insert the key into the lock.

[2] Turn the key counterclockwise to the unlocked position

238

[3] Open the front door.

8 Configuring the storage system

(2) Remove the HDD carrier.

[1] Press the HDD carrier latch.

[2] Pull the lever.

[3] Slide the HDD carrier from the chassis.

239

(3) Re-install the HDD to the storage system.

[1] With the lever still extended, slide the carrier all the way into the drive bay.

[2] Use the lever to push the carrier until it docks into place, then close the lever.

[3] Close the door of the storage system.

240 8 Configuring the storage system

Responding to RAID failure

When HDD removal/failure causes the entire RAID to fail, the Disk

Change Notification page displays when you access the IPStor Express

Manager or refresh the browser window.

To respond to RAID failure:

1 On the Disk Change Notification page, take the appropriate action:

• Click Scan to scan the storage system again and update the information on the page.

• Click Shut Down to re-install the same disk or install a new disk

After the storage system shuts down, re-install the same disk and then restart the system.

Note: If you removed multiple HDDs, be sure to re-install them in the opposite order than you removed them.

• Click Reconfigure Disks to reconfigure the storage system using the available disks.

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Caution: Reconfiguring the disks deletes all user information and all data on all the disks.

2 Follow step 2 of the previous section.

Swapping hard disk drives

If you are using RAID 5 + spare or RAID 10, you can move the HDDs from one slot to another whether or not the storage system is running.

However, if you do this when the storage system is running, you can swap only two HDDs, and you must restart the system after you swap the HDDs. If you swap the HDDs when the storage system is not running, you can swap all four HDDs, and the system will function as it previously did when you restart it.

Notes:

• For RAID 5 + spare, if you swap the HDDs when the storage system is running, one of the swapped HDDs must be the spare.

• For RAID 10, the swapped HDDs must be in different pairs. For example, you can swap HDD 1 and 3 or HDD 2 and 4, but not

HDD 1 and 2, as those are members of the same pair.

If the storage system is running when you swap the HDDs, the Disk

Change Notification page displays. Click Shut Down and then restart the system.

For all other disk configurations (linear, RAID 0, RAID 1, and RAID 5), you can swap the HDDs only when the storage system is powered off, and you can swap all four HDDs.

242 8 Configuring the storage system

Replacing a failed hard disk drive

Follow steps 1 and 2 of the "Removing hard disk drives or responding to disk failure"section.

2 Remove the HDD from the carrier.

(1) Gently pry open the left side rail, as shown.

(2) Remove the drive from the carrier.

3 Install the new disk into the HDD carrier.

(1) Insert the new disk into the right side of the carrier aligning the pins into the disk’s mounting holes.

(2) Slightly bend the left side rail and insert the pins into the disk’s mounting holes.

243

4 Install the new HDD to the storage system.

(1) With the lever still extended, slide the carrier all the way into the drive bay.

(2) Use the lever to push the carrier until it docks into place, then close the lever.

(3) Close the door of the storage system.

244 8 Configuring the storage system

Adding a hard disk drive

The effect of adding HDDs to your storage system varies, depending on the disk configuration you chose when you configured the system and the current state of the existing disks.

In a linear configuration, you can add a new disk at any time, and data can be written to that disk as soon as it is added. (Access to the disks is temporarily interrupted while the disk is being added.) Whether you previously removed a disk or one of the other disks failed makes no difference.

In a RAID configuration, the effect of adding a disk varies, depending on whether the RAID is in a normal or degraded state (as indicated on the Disks page). A normal state indicates that the RAID is functioning properly. A degraded state indicates that one or more disks have been removed or failed, but because of the data protection offered by the

RAID, you can continue to access all the data.

In a normal state, you cannot add a disk to a RAID 0 or RAID 1 configuration. Any disk that you install will not be used unless you subsequently reconfigure the storage system (as described in

“Reconfiguring your storage system disks” on page 172).

Caution: Reconfiguring your storage system disks deletes all the data on your storage system.

However, if you have three HDDs and a RAID 5 configuration, you can add a fourth HDD as a spare (essentially changing from RAID 5 to RAID

5 + spare while retaining all your existing data).

In a degraded state, you can add an HDD to a RAID at any time, and the new HDD will be rebuilt to replace the HDD that was removed or failed.

Caution: If the RAID has failed—that is, if so many HDDs have failed or been removed that the RAID can no longer function— you must either re-install the HDDs or reconfigure the entire storage system, deleting all the data on your system.

Although you can add a HDD of any size to a linear configuration, any new HDD that you add to a RAID configuration must be the same size as or larger than the smallest existing HDD in the RAID.

245

To add HDDs in to a linear or normal RAID configuration:

Caution: HDDs are formatted before they are added to the storage system. Make sure that you back up any important files that are on the HDD before you add it to storage system.

Formatting a drive deletes all files on the HDD.

1 Install the new HDD to the storage system.

(1) If necessary, unlock the front door.

[1] Insert the key into the lock.

[2] Turn the key counterclockwise to the unlocked position

[3] Open the front door.

246 8 Configuring the storage system

(2) Remove the HDD carrier.

[1] Press the HDD carrier latch.

[2] Pull the lever.

[3] Slide the HDD carrier from the chassis.

(3) Install the new HDD to the HDD carrier.

[1] Insert the new drive into the right side of the carrier aligning the pins into the HDD’s mounting holes.

[2] Slightly bend the left side rail and insert the pins into the

HDD’s mounting holes.

247

(4) Install the HDD carrier.

[1] With the lever still extended, slide the carrier all the way into the drive bay.

[2] Use the lever to push the carrier until it docks into place, then close the lever.

[3] Close the door of the storage system.

2 Add the HDD to a linear or normal RAID configuration.

248 8 Configuring the storage system

(1) Access the IPStor Express Manager or refresh the browser window. The Disk Change Notification page displays.

(2) In the Disk Change Notification page, click Add New Disk.

If the information on this page is not correct, click Scan to scan the storage system again and update the page.

You can click Shut Down to shut down the storage system, but you will be presented with this page again the next time you access the IPStor Express Manager.

249

(3) After clicking Add New Disk, the Add New Disk page displays.

(4) Select from the following actions:

Click Add to add the HDD to a linear configuration or use it as a spare for a normal three-disk RAID5 configuration.

The Disks page indicates the current state of the disk configuration.

Click Ignore to add the disk to the storage system but not add it to a RAID at this time.

The Disks page lists the HDD as part of the storage system, but its status displays New, indicating that it is not being used.

If you subsequently reconfigure the disks, you will be able to use this new disk.

Click Back to return to the previous page.

250 8 Configuring the storage system

To add HDDs in to a degraded RAID configuration:

Caution: HDDs are formatted before they are added to the storage system. Make sure that you back up any important files that are on the HDD before you add it to storage system.

Formatting a drive deletes all files on the HDD.

1 Install the new HDD to the storage system. Perform step 1 of the previous section.

2 Add the HDD to a degraded RAID configuration.

(1) Access the IPStor Express Manager or refresh the browser window. The Disk Change Notification page displays.

Note: Initially the Disk Status for the new HDD might display Spare rather than Rebuilding. If this occurs, refresh the page to update the status.

(2) In the Disk Change Notification page, click Continue to continue rebuilding the disk and return to the IPStor Express

Manager.

The Disks page shows the progress of the rebuilding progress.

Alternatively, if the information on this page is not correct, click Scan to scan the storage system again and update the page.

You can also click Shut Down to shut down the storage system. When you restart the storage system, the Disks page displays.

251

Installing a PCI Express network card

The onboard expansion slot supports installation of a PCI Express network card. After installing the PCI Express network card, you can connect to another switch or router to allow additional computers to connect to the storage system or you can connect to a IEEE 802.3adenabled switch and set up the storage system for network teaming to provide failover protection, increased bandwidth throughput aggregation, and balancing of traffic among team members.

ESD precautions

Electrostatic discharge (ESD) can damage the processor, disk drives, mainboard, memory modules, and other notebook components.

Always observe the following precautions before you install a system component.

• Do not remove a component from its protective packaging until you are ready to install it.

• Do not touch the component pins, leads, or circuitry.

• Components with a Printed Circuit Board (PCB) assembly should always be laid with the assembly-side down.

• Wear a wrist grounding strap and attach it to a metal part of the server before handling components. If a wrist strap is not available, maintain contact with the server throughout any procedure requiring ESD protection.

• Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and foam packing.

252 8 Configuring the storage system

Installing a PCI Express network card to setup network teaming

To install a PCI Express network card to setup network teaming:

1 Turn off the system and all the peripherals connected to it.

2 Unplug all cables from the power outlets.

3 Place the system on a flat, stable surface.

Observe the ESD precautions on page 251 when handling a system

component.

5 Remove the system cover.

(1) Remove the three screws located on the rear panel.

(2) Slide the system cover toward the back of the chassis and lift the cover, then set it aside.

6 Remove the expansion slot bracket.

(1) Remove the screw that secures the slot bracket to the expansion slot.

(2) Flip open the slot cover.

(3) Slide the slot bracket out.

253

7 Install the PCI Express network card.

(1) Align the PCI Express network card to the slot.

(2) Insert the PCI Express network card until it is properly seated in the slot.

(3) Close the slot cover.

(4) Secure the card with the screw removed earlier.

254 8 Configuring the storage system

8 Replace the system cover.

9 Reconnect the power cord.

10 Set up the system for network teaming or link aggregation.

(1) Connect the network cable.

(2) Connect the network cable to the network card, then connect the other end of the network cable to a IEEE 802.3ad-enabled switch.

(3) Connect the network cable to the network port on the rear of the storage system, then connect the other end of the network cable to the switch.

11 Power on the system.

12 Enable network teaming or link aggregation. Refer to “Enabling link aggregation” on page 171.

255

Installing a PCI Express network card to increase network connection

To install a PCI Express network card to increase network connection:

1 Perform steps 1 to 8 of the previous section.

2 Connect the network cable to the network card, then connect the other end of the network cable to a switch.

3 Connect the network cable to the network port on the rear of the storage system, then connect the other end of the network cable to the switch.

4 Power on the system.

Configure the network settings. Refer to “Changing the network settings” on page 167.

256 8 Configuring the storage system

257

9 Troubleshooting

This chapter describes a list of possible situations that may arise during the use of your storage system.

If you are unable to resolve problems on your own, contact your dealer or local Acer representative for assistance.

First steps checklist

• AC power available at the wall outlet?

• Are the power supplies plugged in? Check the AC cable(s) on the back of the system and at the AC source.

• Are all cables correctly connected and secured?

• Are all peripheral devices installed correctly?

• Are all device drivers properly installed?

• Did you press the system power button to turn the system on

(power indicator should be lit)?

• Is the system power cord properly connected to the system and plugged into an outlet for 100-127 V or 200-240 V?

258

Viewing the system log

9 Troubleshooting

The System Log page displays a list of events that have occurred on the storage system. Reviewing this list can help you identify and resolve any problems that you might encounter.

To view event information:

1 In the navigation bar, click Advanced.

2 In the left pane, click System Log.

The System Log page displays the date and time of the event, the type of event (I for informational, E for error, W for warning, and

C for critical), and a brief description of the event.

3 If an event occurs while you are viewing this list, click Refresh to update it.

259

Recovering or restoring the storage system

You can restore the storage system to its factory default after a system failure.

To recover or restore the storage system:

1 Power off the system.

Remove all hard disk drives. Refer to “Removing hard disk drives or responding to disk failure” on page 234.

3 Power on the system.

Start the Storage System Console. Refer to “Start the Storage

different RAID levels, refer to “Disk configurations” on page 232.

5 In the left pane, select the name of the storage system, then click

Log On Storage System Manager. The welcome page displays.

260 9 Troubleshooting

6 Click Next. The End User Software License Agreement page displays.

7 If you agree to the terms, select the “I accept the license agreement” check box, then click Next. The Host Name page displays.

8 Click Next to accept the default storage system name (AltoseasyStore), or enter whatever name you prefer and then click

Next. The Date/Time page displays.

261

The storage system name can be up to 15 characters long and can include letters, numbers, and hyphens.

9 Specify the current date, time, and time zone, then click Next. The

Network Settings page displays.

262 9 Troubleshooting

By default, if your network has a DHCP server, the storage system obtains its IP address from that server.

If your network does not have a DHCP server, or if the storage system is directly attached to your computer, the default IP address and subnet mask are used. (The default IP address is 192.168.0.101, and the default subnet mask is 255.255.255.0).

10 Click Next to accept the default settings. Otherwise, specify the desired settings, then click Next. The Disk Configuration page displays.

The options that appear on this page vary, depending on the number of HDDs that are currently installed in the system.

11 Install the HDDs, do so one at a time, then click Scan after each action.

263

Note: It is strongly recommended that you install all the HDDs that you want to use in the storage system at this time, since changing the number of HDDs later can require disk reconfiguration and possible data loss.

12 Click Next to accept the default disk configuration (which will provide the best level of data protection available for the number of HDDs currently installed).

By default, a linear disk configuration is used for a single HDD,

RAID 1 is used for two HDDs, and RAID 5 is used for three or four

HDDs.

If you want to change the disk configuration, select the desired

RAID level, then click Next. For detailed information about the

264

The Disk Space Distribution page displays.

9 Troubleshooting

13 Click Next to accept how the disk space will be proportioned for shared folders and backups (only 1 GB will be allocated for shared folders).

If you want to allocate more space for shared folders, select

“Specified disk space”, enter the number of gigabytes to allocate for shared folders (the minimum is 1 GB), then click Next.

The Firmware and Administrator page displays.

265

If you plan to back up computer HDDs to your storage system, it is recommended that you use the minimum amount of space for shared folders, back up all the computer HDDs that you plan to protect, and then expand the space allocated for shared folders.

This ensures that adequate space is available for backups.

14 Enter the name of the firmware package or browse for the file by clicking the Browse button.

Your firmware package is located on the installation CD with a

.pkg

file extension. Once you locate the firmware package and click Finish, the file is uploaded. Allow the file to upload completely.

266 9 Troubleshooting

15 Enter the password for logging in to the IPStor Express Manager, then click Finish.

16 Click OK when the Setup information confirmation prompt appears.

Once the configuration is complete, the system restarts.

17 After the storage system reboots, you will be directed to the Select

Registration Method page.

18 Select a registration method, then click Apply.

19 After you finish registration, the IPStor Express Manager Login page displays.

267

Specific problems and corrective actions

This section provides general information about common problems that you might have with your storage system and steps you can take to resolve them.

Can’t access the IPStor Express Manager.

This can occur if you attached the network cable after powering on the storage system. Shut down the storage system, make sure the network cable is attached, and power it on again.

If you are using the Storage System Console, make sure the computer where the Storage System Console is installed is in the same subnet as the storage system.

If you are using a Web browser, make sure the name or IP address of the storage system is correct. You can use the storage system name only if your computer is in the same subnet as the storage system, if you added the storage system’s IP address and name to your local hosts file, or if you manually registered the name with a DNS server in your network. In addition, if you configured the storage system to use a specific IP address, you might need to specify the IP address of the gateway in your network before you can successfully access the IPStor

Express Manager using a Web browser. First access the IPStor Express

Manager using the Storage System Console (as described in “Access the

IPStor Express Manager” on page 38) and then specify the gateway

address (as described in

“Changing the network settings” on page

167.) and try to access it using a Web browser.

268 9 Troubleshooting

I forgot the password for logging in to the IPStor Express

Manager.

You can reset the storage system to use its original administrator user name (admin) and password (storage) by pressing the reset pinhole on the storage system.

Note: This also resets the storage system to its original network settings. If you previously configured the storage system to use a specific IP address, it will now obtain its IP address from the DHCP server (if any). If you don’t have a DHCP server on the network, it will use its default IP address (192.168.0.101). For information

about changing these settings, refer to “Changing the network settings” on page 167.

In addition, pressing this button restarts the storage system, which might adversely affect user connections to shared folders. Be sure to do this only when users are not connected to shared folders or performing recovery.

To reset the storage system:

1 Press the power button once to turn off the storage system.

2 Press the power button again to turn it on.

3 Turn the system around so that you have access to the back of the unit.

4 Insert the end of an unfolded paperclip into the opening, then press and hold the reset pinhole with the paperclip end.

5 The system restores to its original network settings. The default administrator user name and password will be restored.

269

Users cannot access the shared folders.

• Make sure the storage system is powered on, connected to the network, and operating properly.

• If the domain administrator has set user accounts with the property "User must change password at next logon", the user may encounter problems in mapping to the share before the password is changed. To change the password:

(1) Press CTRL+ALT+DEL.

(2) Select Change Password...

(3) Change User name to the user name you want.

(4) Change Log on to: the domain containing the user in step 3.

(5) Set the password to the desired password.

(6) Map to the share again.

• If the storage system uses local authentication mode, make sure the user configuration is correct. For Windows or Mac OS X users,

try changing the password (as described in “Modifying users” on page 128) and accessing the shared folder again. For Linux users,

make sure the computer name or IP address is correct. If it’s not, recreate the user by removing the existing user (as described in

“Removing users” on page 130) and adding it again (as described

in “Adding users” on page 128).

If the storage system uses Active Directory authentication mode, check the user configuration on the Active Directory server.

• If the storage system uses Active Directory authentication mode, make sure the clocks of the storage system and the Active

Directory server do not differ by more than five minutes. If they do, errors will occur when users try to access the shared folders.

You must adjust the storage system time, time zone, or both to

ensure that they match (as described in “Changing the system settings” on page 165).

• Make sure the users are using the proper procedure for accessing

the shared folders (as described in “Accessing shared folders” on page 183), including the correct name or IP address of the storage

system. (Windows and Mac OS X users can use the storage system name only if their computer is in the same subnet as the storage system, if they added the storage system’s IP address and name to their local hosts file, or if the storage system name was manually registered with a DNS server in your network. Linux users must use the IP address.)

270 9 Troubleshooting

Windows users can’t access shared folders using the Console unless their computers are on the same subnet as the storage system. If using the Console does not work, try accessing the shared folders

using My Computer/Windows Explorer (as described on page 184).

• Make sure the user’s computer is connected to the network and can otherwise access the storage system.

To check the network connection in a Windows environment, click

Start > Run and type cmd. At the command prompt, type the following: ping IP_address where IP_address is the IP address of the storage system. If you do not see the following:

Reply from..., the problem is with your network.

• If you are using Active Directory authentication mode, make sure the “User must change password at next logon” check box is cleared in the properties for each user on the Active Directory server who will be accessing shared folders on the storage system.

In addition, each user’s password can be no longer than 24 characters.

Users cannot create files in the shared folders.

•

Check the access rights for the user (as described in “Assigning users to shared folders” on page 145). The user must have read/

write rights to be able to create files in the shared folder.

• There might not be enough space allocated to the shared folders.

Expand the amount of available disk space (as described in

“Expanding shared storage” on page 147).

Have trouble switching to Active Directory authentication mode.

• Make sure you identified the Active Directory server by its IP address rather than its name.

• If you are using a secondary Active Directory server, make sure that you identified it by its IP address rather than its name, that its IP address is different than the IP address of the primary server, and that it resides in the same domain as the primary server.

271

• Make sure the specified user name and password have sufficient privileges for browsing the Active Directory tree.

• If you specified an organizational unit name, make sure that it exists on the Active Directory tree, that its name is no longer than

256 characters and does not contain a forward slash (/), that it contains no more than 100 subunits, and that its name is preceded by a forward slash (such as /Sales).

• Make sure the storage system time and Active Directory server time do not differ by more than five minutes. If they do, you must adjust the storage system time, time zone, or both to ensure that

they match (as described in “Changing the system settings” on page 165).

• Make sure the administrator user name and password for accessing the Active Directory server are valid and have sufficient privileges for adding the storage system to the Active Directory tree.

Not all of my Active Directory users or groups were added to the storage system.

The storage system can accommodate a maximum of 256 Active

Directory users and 256 NFS users, for a total of 512 users and groups. If the selected organizational unit on the Active Directory server has more than that, the excess users or groups will not be added to the storage system.

To better control which users or groups are added to the storage system, you might want to create a new organizational unit that contains the appropriate number of entities, switch back to local

authentication mode (as described in “Changing the authentication mode” on page 137), and then switch to Active Directory

authentication mode again, specifying the new organizational unit.

The user names that appear on the storage system do not match the names that appear in the Active Directory tree.

The storage system displays the User logon name that displays on the

Account tab on the Properties dialog box on the Active Directory server. This name might differ from the name that displays in the

Active Directory tree. To ensure that the names are the same, you can either change the User logon name to match the name that displays in the tree, or change the name in the tree to match the User logon name.

272 9 Troubleshooting

The storage system is not distributing IP addresses.

Make sure that Enable DHCP server is selected on the Network page (as

described in“Changing the network settings” on page 167), and that

the starting and ending IP addresses are valid. The first three digit groups of both the starting IP address and ending IP address must be the same.

If the network configuration is correct and it still doesn’t work, the

DHCP service might not be working properly. Restart the storage system.

Users cannot access the storage system using FTP.

Make sure that Enable FTP server is selected on the Network page (as

described in “Changing the network settings” on page 167) and that

the users are using the correct address for accessing the storage system

(as described in “Disconnecting from shared folders” on page 193).

If the network configuration is correct and the users are using the proper address and it still doesn’t work, the FTP service might not be working properly. Restart the storage system.

A package size error displays when I upgrade the firmware.

• If you downloaded the firmware from a website or copied it from a CD, compare the original size of the package file with the size of the package file that you are using. If they differ, download or copy the file again to ensure that it is not corrupted.

• Restart the storage system and try again. This ensures that any temporary files on the storage system are deleted before the firmware is upgraded.

Index

A

accessing

Mac users

Active Directory authentication

mode

49, 137

Active Directory properties

140 modify 140

adding

degraded RAID

250

linear or normal RAID

245

administrator password

165– 166 administrator user name

alerts

155– 157

authentication mode

137

B

backup log

backups deleting

managing

C

ccessing

183

CIFS users, see users

client software

installing

connection status

Console accessing shared folders

using

186

CPU usage

D

DCHP server

disconnecting

Mac users

disks

model number

273 overview

232– 233

removing

234

serial number

size

status

temperature

changing 134 changing the membership

DNS server

167, 175, 176

E

e-mail alerts

Event log

external device

disconnecting

F

fan speed

FileSafe Express

backup settings

Dashboard

initial start up

logging in

optimize performance

Settings

FileSafe Express tabs

FileSafe Server backup expand

firmware upgrading

front panel

LED indicators

FTP accessing shared folders

disabling

enabling

G

gateway

167, 175, 176

groups

274 adding

133

134

removing

136

guest account disable

142

guest user

H

hard disk drive adding

244, 245, 250

configurations

232

hard disks, see disks

Host applications

121

hotplug indicator

I

installing the software

FileSafe Express and SAN

Disk Manager

31 iSCSI initiator

Storage System Console

introduction

IPStor Express Manager access

39, 40

using Storage System

Console

IPStor Express Manager Home page

Advanced

Backups

iSCSI

Logout

Shared Folders

iSCSI disks

iSCSI protocol settings

iSCSI user

J

jumbo frames

167, 175, 176

L

Linux users, see users

local disks

protecting

195

logging in

M

MAC address

Manager

logging out

memory usage

N

Network File System (NFS)

network settings

O

overview

P

password

default

passwords

administrator

recovering the storage system

PCI Express network card

installing

252, 255

ports

167

Protocol settings 214

public folder

187, 192

Q

Quota management enable

191

Quota Management system

R

RAID

86, 232– 233

rear view

259

remote

shut down 181

restoring the storage system

259

S

safety

CD or DVD

SAN Disk Manager

activating license

adding a storage system

213

adding license

225

changing license

225

changing storage system

protocol

214

creating iSCSI virtual disk

details pane

Disks

Events

filtering events

Host Applications

Licenses

menu bar

removing a storage system

Starting

Storage Servers

viewing storage system

viewing virtual disk

275 window

Server

Adding

213

Changing the protocol settings

Managing

server properties

removing

setting up

access the IPStor Express

Manager

add users

check package contents

connect the power cord

connect to the network

create shared folders

install the client software

Manager

power on

select a location

start the Storage System

Console

system requirements

hardware

software

shared folders accessing

183, 184, 188, 189

accessing using FTP

192

assigning users

145

changing user access to

deleting

disconnecting

expanding storage space for

147

managing

143

Shared Folders page

143

Shared Quota Management

191

shared storage expanding

SMB

storage system

configuring

deleting backups

276

IP address

logging in

name

package contents 16

performance

restoring backup files

206

shutting down 181

shutting down remotely

system status

storage system disks

subnet mask

system BIOS

system LED indicators

front panel LED

Gigabit Ethernet port LED

system log

258

system management tools

FileSafe Express

IPStor Express Manager

SAN Disk Manager

115

Storage System Console

System page

165

system requirements

hardware

software

FileSafe Express

IPStor Express Manager

SAN Disk Manager

Storage System Console

system settings

165, 165– 166

T

time

transmission speeds