HP P2010 Series laser printer Service Manual
Oglas
Oglas
HP LaserJet P2010 Series
Service Manual
HP LaserJet P2010 Series
Service Manual
Copyright information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part Number: CB450-90967
Edition 1, 03/2007
Safety information
WARNING!
Potential Shock Hazard
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
Use only a grounded electrical outlet when connecting the printer to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
Do not touch the contacts on the end of any of the sockets on the printer. Replace damaged cords immediately.
Unplug this product from wall outlets before cleaning.
Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged.
If the product does not operate normally, see the online user guide.
Refer all servicing questions to qualified personnel.
Information regarding FCC Class B, Parts
15 and 68 requirements can be found in the user guide.
Trademark credits
PostScript® 3™ is a trademark of Adobe
Systems Incorporated.
Microsoft®, Windows®, and Windows XP® are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo® are U.S. registered marks of the United
States Environmental Protection Agency.
Table of contents
To install printer software for Windows 2000, XP (32-bit), Server
2003 (32-bit), and Vista (32-bit) ........................................................ 17
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iv ENWW
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Checking the high-voltage connector assembly ............................................. 155
Appendix A Accessory/Consumable addendum
Appendix B Service and support
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Appendix C Printer specifications
Appendix D Regulatory information
Multiple returns (two to eight cartridges) ......................................... 246
Disposal of waste equipment by users in private households in the European Union .... 247
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viii ENWW
1 Product basics
This chapter provides information on the following topics:
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Supported paper and other media
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Product features
The following are the standard features for this product.
Standard features
● 24 ppm (Letter-size), 23 ppm (A4–size)
● First page out in as few as 8.5 seconds
● 600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology (REt) for improved text)
● FastRes 1200 (provides 1200 dpi effective output quality)
● ProRes 1200 (provides fine line detail at 1200 x 1200 dpi)
● 50-sheet multipurpose tray (tray 1)
● EconoMode
● Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than the rest of the document
● 32 MB RAM
● 3,000-page or 7,000-page print cartridge
● Host-based, PCL 5e
● Compatible with USB 2.0 specifications
● Supported by Windows® 98 SE (PCL 5e printer driver only), Millennium Edition (Me) (PCL 5e printer driver only), NT® 4.0 (PCL 5e printer driver only) (Parallel connection only), 2000,
Server 2003 (printer drivers only), XP® 32-bit, XP 64-bit (PCL 5e printer driver only), and Vista
32-bit
● Supported by Macintosh OS X v10.2.8, v10.3, v10.4 and later
● On/off switch
● Embedded Web server (EWS) with internal pages
● 26 PCL 5e fonts
Network model features
Products with the network feature include all of the standard features, except that it has an HP internal IPv6-compatible network port instead of a parallel port.
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Identify product parts
The following figures identify the components of the product.
Figure 1-1 Network model, front view
7
8
5
6
3
4
1
2
Output bin
Print-cartridge door
Tray 1 (50–sheet multipurpose tray)
Model number
Tray 2 (250-sheet enclosed input tray)
On/off switch
Print-cartridge-door button
Control panel
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Figure 1-2 Network and base models, back view
1
2
3
Straight-through output door
Power receptacle
HP internal network port (network-ready models only)
Identify product parts 3
6
7
4
5
USB port
Jam-clearing levers
Serial number
Parallel port (base model only)
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Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status.
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2
5
6
3
4
7
Jam light: Indicates a jam in the printer
Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks.
Paper out light: Indicates the printer is out of paper
Attention light: Indicates the print cartridge door is open or other errors exist
Ready light: Indicates the printer is ready to print
Go button and light
Cancel button: To cancel the print job currently printing, press the Cancel button.
NOTE: See
Status-light patterns on page 124 for a description of the light patterns.
Control panel 5
Supported paper and other media
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems:
● Poor print quality
● Increased jams
● Premature wear on the product, requiring repair
For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing.
Table 1-1 Supported paper and print media sizes
Size Dimensions
Letter
Legal
A4
Executive
A5
A6
B5 (JIS)
B5 (ISO)
B6 (ISO)
16k
16k
16k
216 x 279 mm (8.5 x 11 inches)
216 x 356 mm (8.5 x 14 inches)
210 x 297 mm (8.27 x 11.69 inches)
184 x 267 mm (7.24 x 10.51 inches)
148 x 210 mm (5.83 x 8.27 inches)
105 x 148 mm (4.13 x 5.83 inches)
182 x 257 mm (7.17 x 10.12 inches)
176 x 250 mm (6.93 x 9.84 inches)
125 x 176 mm (4.92 x 6.93 inches)
197 x 273 mm (7.75 x 10.75 inches)
184 x 260 mm (7.24 x 10.23 inches)
195 x 270 mm (7.68 x 10.63 inches)
Tray 1 Tray 2 Optional tray 3
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Table 1-1 Supported paper and print media sizes (continued)
Size Dimensions Tray 1
216 x 330 mm (8.5 x 13 inches) 8.5 x 13
(custom)
Custom (76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 -
14) inches)
Table 1-2 Supported envelopes and postcards
Size Dimensions
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope
Monarch
98 x 191 mm (3.9 x 7.5 inches)
Postcard
Double postcard
100 x 148 mm (3.94 x 5.83 inches)
148 x 200 mm (5.83 x 7.87 inches)
Tray 1
Tray 2
Tray 2
Optional tray 3
Optional tray 3
Custom paper sizes
This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage your printer.
Media type
Envelopes
Do
● Store envelopes flat.
● Use envelopes where the seam extends all the way to the corner of the envelope.
● Use peel-off adhesive strips that are approved for use in laser printers.
Do not
● Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged.
● Do not use envelopes that have clasps, snaps, windows, or coated linings.
● Do not use self-stick adhesives or other synthetic materials.
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Media type
Labels
Transparencies
Letterhead or preprinted forms
Heavy paper
Glossy or coated paper
Do
● Use only labels that have no exposed backing between them.
● Use Labels that lie flat.
● Use only full sheets of labels.
● Use only transparencies that are approved for use in laser printers.
● Place transparencies on a flat surface after removing them from the product.
● Use only letterhead or forms approved for use in laser printers.
● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product.
● Use only glossy or coated paper that is approved for use in laser printers.
Do not
● Do not use labels that have wrinkles or bubbles, or are damaged.
● Do not print partial sheets of labels.
● Do not use transparent print media not approved for laser printers.
● Do not use raised or metallic letterhead.
● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
● Do not use glossy or coated paper designed for use in inkjet products.
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Load media
The following sections describe how to load media into the different input trays.
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See
for more information.
Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
Tray 2 and optional tray 3
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed.
Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
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NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.
Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. If you open the straight-through output door before printing media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through output path.
NOTE: Printed media does not stack when you use the straight-through output path. The media drops to the surface below unless you remove each sheet as it exits the printer.
Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load letterhead into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual
Feed (tray 1) from the Source Tray drop-down list. See
Configure the Windows printer driver on page 17 or
Configure the Macintosh printer driver on page 19 for instructions. After you have
enabled manual feed, press the Go button to print.
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2 Installation
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Site preparation
Place the printer on a sturdy, level surface that meets the following environmental requirements:
● Temperature: 15°C to 32.5°C (59°F to 90.5°F)
● Humidity: 10% to 80% relative humidity (no condensation)
● Exposure: Place away from direct sunlight, open flames, ammonia fumes, and air vents.
● Clearance: Allow sufficient space around the printer for access.
● Ventilation: Ensure that the printer is located in a well-ventilated area.
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Package contents
Figure 2-1 Package contents on page 13 shows the package contents for the HP LaserJet P2014
Series printer.
Figure 2-1 Package contents
1
2
3
HP LaserJet P2015 Series printer
Software and user documentation CD-ROM
Power cable
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Install tray 3
If you have tray 3, install tray 3 as shown.
Figure 2-2 Installing tray 3
After installing tray 3, configure the printer driver to allow printing from tray 3.
1.
On the Windows task bar, click Start, click Settings, and then click Printers.
2.
Right-click the HP LaserJet P2014 icon.
3.
Click Properties.
4.
Click the Device Settings tab.
5.
Windows 2000/XP: Under Installable Options, change Tray 3 to Installed.
Windows 98/Me: Click Configure, and then select Tray 3 under Optional Paper Sources.
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Printer connections
USB and parallel connections
1.
Insert the software installation CD into the computer CD-ROM drive.
2.
If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
3.
Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable.
Refer to the figures below.
Figure 2-3 Parallel connection
Figure 2-4 USB connection
Network connections
The Network model can connect to a network through the HP internal networking port. External network print servers are available for the non-network product model. The following list identifies what is required to add networking to any non-network product model.
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10/100Base-TX Networking options
● HP Jetdirect en3700
● HP Jetdirect 175x
● HP Jetdirect ew2400
To order the print server, see
10/100 networking print servers on page 227 .
Connect the printer to the network
To connect a networking-equipped product, you need the following items:
● Functional wired network
● CAT-5 Ethernet cable
To connect the printer to your network, perform the following steps:
1.
Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router.
2.
Connect the Ethernet cable to the Ethernet port on the back of the printer.
3.
Verify that one of the network lights (10 or 100) is illuminated on the network port located on the back of the printer.
4.
Confirm that the product has been assigned an IP address by printing a Configuration page:
When the printer is in the Ready state, press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs are printing.
NOTE: To resolve network connection problems, see
Network-setup problem-solving on page 157 .
Install the printer software for the network printer
To use the printer on the network, install the printer software on a computer that is connected to the network.
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Software for Windows
Supported operating systems
The product comes with software for the following operating systems:
● Windows® 98 SE (PCL 5e printer driver only)
● Windows Me (PCL 5e printer driver only)
● Windows NT 4.0 (PCL 5e printer driver only)
● Windows 2000
● Windows Server 2003 (32-bit)
● Windows Server 2003 (64-bit) (PCL 5e printer driver only)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/ .
● Windows XP (32-bit)
● Windows XP (64-bit) (PCL 5e printer driver only)
● Windows Vista (32-bit)
Windows printer drivers
A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer.
Windows driver types
This product features a host-based driver and a PCL 5e printer driver.
Install Windows software
To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me, and XP (64-bit)
See the operating system documentation for instructions on installing a printer driver.
To install printer software for Windows 2000, XP (32-bit), Server 2003 (32-bit), and Vista (32-bit)
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar and then click Run. Type Z:\setup (where Z is your CD drive letter), and click OK.
Configure the Windows printer driver
Use one of the following methods to open the Windows printer driver from your computer:
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Operating system
Windows 98 SE,
Me, 2000, XP (32– bit and 64–bit), and
Server 2003
To change the settings for all print jobs until the software program is closed
1.
On the File menu in the software program, click
Print.
2.
Select the name of the printer, and then click
Properties or
Preferences.
The steps can vary; this procedure is most common.
To change the print job default settings (for example, turn on Print on Both Sides by default)
To change the configuration settings (for example, add a tray or enable/disable Manual duplexing)
1.
Click Start, click Settings, and then click Printers or
Printers and Faxes.
2.
Right-click the printer icon, and then select Printing
Preferences.
1.
Click Start, click Settings, and then click Printers or
Printers and Faxes.
2.
Right-click the printer icon, and then select Properties.
3.
Click the Device Settings tab.
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Software for Macintosh
Macintosh printer drivers
A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer.
Install the Macintosh printer driver
This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3, v10.4 and later.
NOTE: USB queues are created automatically when the printer is attached to the computer.
However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. To change the queue PPD, open the Print Center or Printer Setup Utility, select the correct printer queue, and then click Show Info to open the Printer Info dialog box.
In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is selected, select the correct PPD for the printer.
Use the following procedure to install the Macintosh printer driver:
1.
Insert the printer CD into the CD-ROM drive and run the installer.
2.
Double-click the CD icon on the desktop
3.
Double-click the Installer icon.
4.
Follow the instructions on the computer screen.
5.
Print a test page or a page from any software program to make sure that the printer software is correctly installed.
If installation fails, reinstall the software. If this fails, see the Late-Breaking Information section of the
Install Notes. The Install Notes are located on the printer CD or at the support Web site. (See
HP Customer Care on page 233 for the Web address.)
Configure the Macintosh printer driver
Use one of the following methods to open the Macintosh printer driver from your computer:
Operating System To change the settings for all print jobs until the software program is closed
To change the print job default settings (for example, turn on Print on Both Sides by default)
To change the configuration settings (for example, add a tray or enable/disable Manual duplexing)
Macintosh OS X v10.2.8, v10.3, v10.4 and later
1.
On the File menu, click
Print.
2.
Change the settings that you want on the various pop-up menus.
1.
2.
On the File menu, click
Print.
Change the settings that you want on the various pop-up menus.
1.
Open Printer Setup
Utility by selecting the hard drive, clicking
Applications, clicking
Utilities, then doubleclicking Printer Setup
Utility.
3.
On the Presets pop-up menu, click Save as and type a name for the preset.
2.
Click the print queue.
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Operating System To change the settings for all print jobs until the software program is closed
To change the print job default settings (for example, turn on Print on Both Sides by default)
These settings are saved in the
Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
To change the configuration settings (for example, add a tray or enable/disable Manual duplexing)
3.
On the Printers menu, click Show Info.
4.
Click the Installable
Options menu.
PostScript Printer Description files (PPDs)
PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer features and allow the computer to communicate with the printer. An installation program for the
PPDs is provided on the printer CD.
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Printer information pages
You can print the following information pages.
Demo page
The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:
● Press the Go button when the printer Ready light is on and no other jobs are printing.
● Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.
Configuration page
The Configuration page lists current settings and properties of the printer. It also contains a status log report. To print a configuration page, do one of the following:
● Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs are printing.
● Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.
Supplies Status page
You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. The Supplies Status page provides the following information:
● The estimated number of pages remaining on the print cartridge
● The number of pages and print jobs that have been processed
● Ordering and recycling information
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3 Manage the printer
This chapter provides information on the following topics:
●
Embedded Web server (network model only)
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Embedded Web server (network model only)
The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server:
● View device status information
● Determine the remaining life on all supplies and order new ones
● Set the size and type of media loaded in each tray
● View and change tray configurations
● View and change the printer default configuration settings
● View and change network configuration
● You do not need to install any software on the computer. You only need to use one of these supported Web browsers:
● Internet Explorer 6.0 (and later)
● Netscape Navigator 7.0 (and later)
● Firefox 1.0 (and later)
● Mozilla 1.6 (and later)
● Opera 7.0 (and later)
● Safari 1.2 (and later)
● Konqueror 3.2 (and later)
The embedded Web server works when the printer is connected to an TCP/IP-based network. The embedded Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server. However, if you click a link on any of the pages, you must have Internet access in order to go to the site associated with the link.
Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the printer in the address field of a supported Web browser. To find the IP address, print a Configuration page at the printer by pressing and holding the Go button for 5 seconds when the Ready light is on and no other jobs are printing.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the printer: the
Information tab, the Settings tab, and the Networking tab.
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Information tab
The Status pages group consists of the following pages.
● Device Status. This page displays the status of the printer and HP supplies.
● Device Configuration. This page shows the information found on the printer Configuration page.
● Supplies Status. This page shows the status of HP supplies and provides supplies part numbers. To order new supplies, click Shop For Supplies in the upper-right part of the window.
● Network Summary. This page shows the information found on the printer Network Summary page.
Settings tab
This tab allows you to configure the printer from your computer. You can view and change the settings for the printer's input tray as well as the default printer job settings. If this printer is networked, always consult with the printer administrator before changing settings on this tab.
Networking tab
This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network.
Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.
● Shop For Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.
● Support. Connects to the support site for the HP LaserJet P2014 Series printer. You can search for help regarding general topics.
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4 Maintenance
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Clean the pickup roller (tray 1)
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Replace the pickup roller (tray 1)
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Clean the pickup roller (tray 2)
●
Replace the pickup roller (tray 2)
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Replace the print cartridge
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer. For recycling information, see the inside of the print-cartridge box.
2.
Remove the new print cartridge from the packaging.
3.
Bend the tab on the left side of the cartridge to break it loose.
4.
Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to return for recycling.
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5.
Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
6.
Insert the print cartridge in the printer and close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
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Redistribute toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
2.
To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
3.
Reinsert the print cartridge into the printer, and close the print cartridge door.
instructions.
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Clean the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of your printed sheets.
WARNING!
Before cleaning the printer, turn the printer off by unplugging the power cord, and wait for the printer to cool.
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
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2.
With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.
3.
Replace the print cartridge, and close the print-cartridge door.
4.
Plug the printer in to turn it back on.
5.
Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing.
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Clean the printer media path
If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 90 g/m 2 (18 to 24 lb.)) with a smooth surface.
1.
Make sure that the printer is idle and the Ready light is on.
2.
Load the transparency in tray 1.
3.
Print a cleaning page. Open the printer Properties screen, select the Device Settings tab and click Start.
NOTE: The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
ENWW Clean the printer 33
Clean the pickup roller (tray 1)
If you want to clean the pickup roller for tray 1, follow these instructions:
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
34 Chapter 4 Maintenance ENWW
3.
Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickuproller cover to release the left retaining tab, and then slide the cover to the left and up.
CAUTION: Failure to slide the cover to the left when removing it can cause the right retaining tab to break.
ENWW
4.
Press the two black retaining tabs outward until the pickup roller is released from its seat.
Clean the pickup roller (tray 1) 35
5.
Remove the pickup roller from the printer.
6.
Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
7.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8.
Allow the pickup roller to dry completely.
36 Chapter 4 Maintenance ENWW
9.
Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press the pickup roller into the pickup roller seat until the retaining tabs click.
10.
Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right retaining tab into the retaining slot.
ENWW Clean the pickup roller (tray 1) 37
11.
Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining slot.
12.
Reinstall the print cartridge, and close the print-cartridge door.
13.
Plug the printer in to turn it back on.
14.
Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing.
38 Chapter 4 Maintenance ENWW
Replace the pickup roller (tray 1)
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
ENWW Replace the pickup roller (tray 1) 39
3.
Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickuproller cover to release the left retaining tab, and then slide the cover to the left and up.
CAUTION: Failure to slide the cover to the left when removing it can cause the right retaining tab to break.
4.
Press the two black retaining tabs outward until the pickup roller is released from its seat.
40 Chapter 4 Maintenance ENWW
5.
Remove the old pickup roller from the printer.
6.
Line up the black retaining tabs in the printer with the grooves in the new pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click.
CAUTION: Do not touch the pickup-roller pad.
ENWW Replace the pickup roller (tray 1) 41
7.
Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right retaining tab into the retaining slot.
8.
Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining slot.
42 Chapter 4 Maintenance ENWW
9.
Reinstall the print cartridge, and close the print-cartridge door.
10.
Plug the printer in to turn it back on.
ENWW Replace the pickup roller (tray 1) 43
Clean the pickup roller (tray 2)
If you want to clean the pickup roller for tray 2, follow these instructions:
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
44 Chapter 4 Maintenance ENWW
3.
Remove tray 2.
4.
Place the printer on the work surface with the front of the printer facing up.
ENWW Clean the pickup roller (tray 2) 45
5.
Pull the white tabs outward, and rotate the tabs up.
6.
Slide the right tab to the right, and leave the tab in this position throughout the procedure.
46 Chapter 4 Maintenance ENWW
7.
Slide the pickup roller assembly to the left, and remove the left end cap.
8.
Remove the pickup roller.
ENWW Clean the pickup roller (tray 2) 47
9.
Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare fingers.
10.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
11.
Allow the pickup roller to dry completely.
12.
Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2).
48 Chapter 4 Maintenance ENWW
13.
Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.
14.
Rotate the shaft until the notches engage and the shaft clicks into place.
15.
Push the right tab to the left, and rotate the tab downward into position.
16.
Place the printer on the work surface with the top of the printer facing up.
17.
Reinstall the print cartridge, and close the print-cartridge door.
ENWW Clean the pickup roller (tray 2) 49
18.
Plug the printer in to turn it back on.
19.
Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing.
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Replace the pickup roller (tray 2)
1.
Unplug the power cord from the printer, and allow the printer to cool.
2.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: After removing the print cartridge, only handle it on the ends.
3.
Remove tray 2.
ENWW Replace the pickup roller (tray 2) 51
4.
Place the printer on the work surface with the front of the printer facing up.
5.
Pull the white tabs outward, and rotate the tabs up.
52 Chapter 4 Maintenance ENWW
6.
Slide the right tab to the right, and leave the tab in this position throughout the procedure.
7.
Slide the pickup roller assembly to the left, and remove the left end cap.
ENWW Replace the pickup roller (tray 2) 53
8.
Remove the old pickup roller.
CAUTION: Do not touch the pickup-roller pad.
9.
Insert the left side of the new pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2).
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10.
Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.
11.
Rotate the shaft until the notches engage and the shaft clicks into place.
12.
Push the right tab to the left, and rotate the tab downward into position.
13.
Place the printer on the work surface with the top of the printer facing up.
14.
Reinstall the print cartridge, and close the print-cartridge door.
ENWW Replace the pickup roller (tray 2) 55
15.
Plug the printer in to turn it back on.
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EconoMode
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if toner supply remains in the cartridge.
1.
To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000
and XP). See Configure the Windows printer driver on page 17
or
Configure the Macintosh printer driver on page 19 for instructions.
2.
On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the EconoMode checkbox.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.
ENWW EconoMode 57
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5 Theory of operation
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ENWW 59
Introduction
This chapter presents an overview of the relationships between major components in the printer, and includes a detailed discussion of the image-formation system. The following systems are discussed:
● Engine control system
● Laser/scanner system
● Pickup/feed/delivery system
● Image-formation system
Figure 5-1 Block diagram on page 60 illustrates the relationships among the four systems.
Figure 5-1 Block diagram
60 Chapter 5 Theory of operation ENWW
Internal components
Figure 5-2 Cross-section of printer on page 61 highlights the major internal components.
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Figure 5-2 Cross-section of printer
3
4
5
1
2
6
7
Top output bin delivery roller
Fuser film
Laser/scanner
Primary charging roller
Developer roller
Print cartridge
Feed roller
8
9
Multipurpose pickup roller
Multipurpose separation pad
10 Separation pad
Internal components 61
11 Pickup roller
12 Registration roller
13 Registration shutter
14 Transfer roller
15 Photosensitive drum
16 Pressure roller
17 Rear output bin delivery roller
62 Chapter 5 Theory of operation ENWW
Timing
Sequence of operation
Operation sequences are controlled by the microprocessor on the DC controller.
Table 5-1 Sequence of operation
Name Timing Purpose
WAIT From power-on until the end of the main motor initial drive
STBY (standby) From the end of the WAIT or LSTR period until either a print command is sent from the formatter or the power is turned off.
INTR (initial rotation)
From the time of the print command until the pickup solenoid is turned on.
From the end of the INTR period until the primary high-voltage is turned off.
LSTR (last rotation)
From the end of the PRINT period (when highvoltage is turned off) until the main motor stops rotating.
Detects presence of a print cartridge. Clears potential from the drum surface and cleans the transfer roller.
Prepares the printer to receive print commands
Prepares the photosensitive drum for printing.
Forms the image on the photosensitive drum and transfers the toner image to the media.
Delivers the last page of a print job.
After LSTR, the printer either returns to STBY or, if another print command was sent from the formatter, enters INTR.
1
2
3
4
5
6
7
8
Power-on sequence
Table 5-2 Power-on sequence
Step Action
9
10
Power-on
CPU initialization
Video interface communication start
Check sensors for residual media
Main motor initial drive
Fuser heater initial drive. The fuser heater reaches a surface temperature of 100°C.
Laser/scanner motor initial drive
High-voltage control
Detect presence of a print cartridge
Clean the transfer roller after the primary charging ac bias is turned on
Failure/abnormality check: detect laser/scanner failure, fuser failure, and open covers
Communication with the memory tag
ENWW Timing 63
Engine control system
The engine control system coordinates all printer functions, according to commands sent from the formatter. It drives the laser/scanner system, the image-formation system, and the pickup/feed/ delivery system.
The engine control system contains the following components:
● DC controller
● High-voltage PCA
Figure 5-3 Engine control system
64 Chapter 5 Theory of operation ENWW
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Fixing unit
AC input
Fan
Transfer charging roller
Pressure roller
Cartridge
Engine controller PCB
Fixing control circuit
Low-voltage power supply circuit
Fan motor drive circuit
Reset Circuit
High-voltage power supply circuit
Memory tag circuit
IC201
CPU
Memory tag
Video controller PCB
Figure 5-4 Engine control system circuit diagram
Scanner motor
Laser driver
BD sensor
Main motor
Solenoids
Sensors
Duplex driver
PCB
(Duplex model only)
Option
Engine control system 65
Laser/scanner system
The laser/scanner system receives video signals from the dc controller and the formatter and converts the signals into latent images on the photosensitive drum.
Figure 5-5 Laser/scanner system
66 Chapter 5 Theory of operation ENWW
Pickup/feed/delivery system
The pickup/feed/delivery system consists of several types of feed rollers and sensors. The dc controller uses two motors and two solenoids to drive the rollers. Three media-detection sensors detect media as it passes through the printer. If media does not reach or pass each sensor within a specified time period, the dc controller determines that a jam has occurred and alerts the formatter.
The following components are identified in
Figure 5-6 Pickup/feed/delivery system on page 68 :
● M1, main motor
● SL1, tray 2 pickup solenoid
● SL2, tray 1 pickup solenoid
● PS911, width-detection sensor
● PS912, top-of-page sensor
● PS913, width-detection sensor
● PS914, tray 2 media sensor
● PS915, fuser delivery sensor
ENWW Pickup/feed/delivery system 67
Figure 5-6 Pickup/feed/delivery system
68 Chapter 5 Theory of operation ENWW
Image-formation system
Laser printing requires the interaction of several different technologies, including electronics, optics, and electrophotographics, to provide a printed page. Each process functions independently and must be coordinated with the other printer processes. Image formation consists of the following five processes:
● electrostatic latent-image formation
● developing
● transfer
● fusing
● drum cleaning
The five processes contain eight steps.
Figure 5-7 Image-formation system
Step 1: Primary charging
DC and AC biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum.
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Figure 5-8 Primary charging
Step 2: Laser beam exposure
Image-formation system 69
The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum.
An electrostatic latent image is formed on the drum where negative charges were neutralized.
Step 3: Developing
The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image.
NOTE: The charges on the exposed area of the drum are shown as positive in
Developing on page 70 . The charges are actually negative, but they are more positive than
the charges on the developing cylinder.
Figure 5-9 Developing
Toner acquires a negative charge through friction from the developing cylinder and the blade. When the negatively charged toner comes in contact with the drum, the toner adheres to the electrostatic latent image. The image on the drum becomes visible because of the toner.
Step 4: Transfer
The transfer charging roller, to which a dc positive bias is applied, imparts a positive charge on the print media. When the print media comes in contact with the photosensitive drum, the toner is transferred to the print media.
70 Chapter 5 Theory of operation ENWW
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Figure 5-10 Transfer
Step 5: Separation
The elasticity of the print media causes its separation from the photosensitive drum. A static charge eliminator aids separation by weakening any electrostatic adhesion.
Figure 5-11 Separation
Step 6: Fusing
The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering.
Image-formation system 71
Figure 5-12 Fusing
Step 7: Drum cleaning
The cleaning blade scrapes the residual toner off the photosensitive drum and deposits it into the waste toner case.
Figure 5-13 Drum cleaning
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6 Removal and replacement
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Main gear assembly/tray 2 pickup solenoid
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ENWW 73
Introduction
This chapter documents removal and replacement of field replaceable units (FRUs) only.
Removal and replacement strategy
Replace parts in the reverse order of their removal. Directions for difficult or critical replacement procedures are included.
WARNING!
The sheet-metal edges of the product can be sharp. Use caution when working on the product.
NOTE: Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken. Frayed or pinched harness wires can be difficult to locate.
When replacing wire harnesses, always use the provided wire loops, lance points, or wireharness guides.
Electrostatic discharge
CAUTION: The product contains parts that are sensitive to electrostatic discharge (ESD).
Always service the product at an ESD-protected workstation, or use an ESD mat.
Watch for the ESD symbol to identify the parts that are sensitive to ESD. Protect these parts by using an ESD wrist strap and by placing ESD-sensitive parts into protective ESD pouches.
Required tools
The following tools are needed to service this product:
● #2 Phillips screwdriver with magnetic tip
● Small flat-blade screwdriver
● Small needle-nose pliers
● ESD mat
● Penlight
CAUTION: A pozidrive screwdriver can damage the screw heads on the product. Use a #2
Phillips screwdriver.
If you use a multispeed screwdriver, use a torque limiter.
74 Chapter 6 Removal and replacement ENWW
Before performing service
Follow the pre-service procedures before you perform service.
Pre-service procedures
1.
Remove all media from the product.
2.
Place the product on an ESD mat. If an ESD mat or an ESD-protected workstation is not available, discharge body static and ground the product chassis before servicing the product.
3.
Remove the print cartridge.
4.
Unplug the power cord and the interface cable.
5.
Lift the printer off optional tray 3 (if tray 3 is installed).
Parts removal order
Use the following diagram to determine which parts must be removed before removing other parts.
ENWW Before performing service 75
Covers
Left-side cover
1.
Open the print-cartridge door.
2.
At the back of the printer, use a flat-blade screwdriver to release two tabs (1).
Figure 6-1 Removing the left-side cover (1 of 2)
3.
Lift the cover away from the printer.
Right-side cover
1.
Open the print-cartridge door.
2.
Remove tray 2.
76 Chapter 6 Removal and replacement ENWW
3.
At the front of the printer, pop the front edge of the right-side cover over the two retaining tabs.
Figure 6-2 Removing the right-side cover
4.
Lift the cover away from the printer.
Back cover
1.
Remove tray 2.
2.
Remove the left-side cover and the right-side cover.
ENWW Covers 77
3.
Remove four screws (1).
Figure 6-3 Removing the back cover (1 of 2)
4.
Tip the printer so that it rests on its front.
5.
Release the tab (2) at the back of the printer on the right side.
6.
Lift the cover straight up and away from the printer.
Top cover
1.
Remove the left-side cover, the right-side cover, and the back cover.
78 Chapter 6 Removal and replacement ENWW
ENWW
2.
Remove two screws (1) at the back of the printer.
Figure 6-4 Removing the top cover (1 of 4)
Covers 79
3.
Remove one screw (1) on the left side of the printer, and remove one screw (2) on the right side of the printer.
Figure 6-5 Removing the top cover (2 of 4)
80 Chapter 6 Removal and replacement ENWW
4.
Release the control-panel cable (1) on the left side of the printer.
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Figure 6-6 Removing the top cover (3 of 4)
Covers 81
5.
Lift the top cover off the printer.
Figure 6-7 Removing the top cover (4 of 4)
82 Chapter 6 Removal and replacement ENWW
Control panel
1.
Remove all covers.
2.
On the bottom of the top cover, remove two screws (1).
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Figure 6-8 Removing the control panel (1 of 2)
Control panel 83
3.
Remove the control-panel wires from the wire guides.
Figure 6-9 Removing the control panel (2 of 2)
84 Chapter 6 Removal and replacement ENWW
Formatter
1.
Remove the left-side cover.
2.
Disconnect one cable (1) at the top of the formatter.
3.
Disconnect one flat, flexible cable (2) at the top of the formatter.
CAUTION: Do not fold flat, flexible cables. Also, do not straighten pre-folds in flat, flexible cables.
4.
Disconnect one flat, flexible cable (3) at the bottom of the formatter.
5.
Disconnect one cable (4) at the bottom of the formatter.
6.
Remove four screws (5).
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Figure 6-10 Removing the formatter
7.
Remove the formatter.
Formatter 85
Laser/scanner
1.
Remove all covers.
2.
Disconnect one flat, flexible cable (1) from the laser/scanner PCA.
3.
Disconnect one cable (2) from the top of the laser/scanner.
4.
Unthread all cables (3) from the laser/scanner cable guides.
NOTE: Examine the cable routing as you unthread the cables.
5.
Remove four screws (4).
Figure 6-11 Removing the laser/scanner
6.
Lift the laser/scanner out of the printer.
NOTE: Examine the shutter switch as you lift the laser/scanner out of the printer.
86 Chapter 6 Removal and replacement ENWW
Memory-tag-reader assembly
1.
Remove all covers.
2.
Remove the fan from the printer chassis.
3.
Remove one cable (1) from the top of the memory-tag-reader cover.
4.
Disconnect one cable (2) from the formatter.
ENWW
Figure 6-12 Removing the memory-tag-reader assembly (1 of 2)
Memory-tag-reader assembly 87
5.
Remove one screw (1).
Figure 6-13 Removing the memory-tag-reader assembly (2 of 2)
6.
Lift the back of the memory-tag-reader assembly slightly, and then slide the assembly toward the back of the printer to release it from the laser/scanner plate.
88 Chapter 6 Removal and replacement ENWW
Fuser
Several parts must be removed before you can remove the fuser. The following parts are included in this section about removing the fuser:
● Fan
● face-down gears
● Fuser
Fan
1.
Remove all covers.
2.
Disconnect the fan cable (1) at the ECU.
ENWW
Figure 6-14 Removing the fan (1 of 2)
3.
Unthread the fan wires from the retaining clips.
4.
Remove two screws (1).
Fuser 89
5.
Unhook the fan clip (2) and then lift the fan off the printer.
Figure 6-15 Removing the fan (2 of 2)
Fuser
1.
Remove all covers.
2.
Remove the fan.
3.
Remove the face-down gears.
4.
Remove the formatter.
5.
On the right side of the printer, press the tabs on two gears (1) to release the gears, and then slide the gears off the shafts.
90 Chapter 6 Removal and replacement ENWW
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6.
Disconnect one cable (2) on the right side of the printer.
Figure 6-16 Removing the fuser (1 of 10)
Fuser 91
7.
Disconnect four cables (1) from the ECU, and then disconnect two more cables (2) that were behind the first set.
1
Figure 6-17 Removing the fuser (2 of 10)
8.
Pull the tab on the cable holder (1) at the left side of the printer and slide it toward the center to release it from the frame, and then unroute the cables.
92 Chapter 6 Removal and replacement ENWW
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9.
Pull the tab on the cable holder (2) and slide it toward the center to release it from the frame, and then unroute the cables.
Figure 6-18 Removing the fuser (3 of 10)
Fuser 93
10.
Remove one screw (1) from the fuser cover, and then slide the fuser cover to the right and remove it.
Figure 6-19 Removing the fuser (4 of 10)
94 Chapter 6 Removal and replacement ENWW
11.
Disconnect three cables (1).
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Figure 6-20 Removing the fuser (5 of 10)
Fuser 95
12.
Disconnect one cable (1), and then unroute the cable from the cable guide.
Figure 6-21 Removing the fuser (6 of 10)
NOTE: Before you proceed to step 13, make sure that all cables disconnected in previous steps are free from any cable guides and cable holders.
96 Chapter 6 Removal and replacement ENWW
13.
Remove three screws (1) on the right side of the printer.
Figure 6-22 Removing the fuser (7 of 10)
14.
Remove three screws (1) from the left side of the printer.
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Figure 6-23 Removing the fuser (8 of 10)
Fuser 97
15.
At the left side of the printer, pull the printer chassis from the top to spread the printer frame and release the fuser from the frame.
Figure 6-24 Removing the fuser (9 of 10)
98 Chapter 6 Removal and replacement ENWW
ENWW
16.
Pull the fuser out of the printer at an angle so that the delivery roller shaft clears the hole (1) in the chassis.
Figure 6-25 Removing the fuser (10 of 10)
Fuser 99
Interlock assembly
1.
Remove all covers.
2.
Open the print-cartridge door.
3.
Remove two screws (1) that secure the interlock assembly to the left side of the printer chassis.
4.
Remove two cables (2).
Figure 6-26 Removing the interlock assembly (1 of 2)
5.
Lift the interlock assembly away from the printer.
100 Chapter 6 Removal and replacement ENWW
ECU
1.
Remove all covers.
2.
Remove the fan.
3.
Remove the formatter.
4.
Remove the fuser.
5.
Remove the interlock assembly.
6.
Remove cables from the cable clip under the feed plate (1), and then remove the feed plate by lifting it and pulling it straight back.
ENWW
Figure 6-27 Removing the ECU (1 of 7)
ECU 101
7.
Disconnect three cables (1).
Figure 6-28 Removing the ECU (2 of 7)
102 Chapter 6 Removal and replacement ENWW
ENWW
8.
Remove one screw (4) from the right side of the printer.
Figure 6-29 Removing the ECU (3 of 7)
ECU 103
9.
Remove two screws (1) from the left side of the printer, and then push the interlock cables and the formatter cable (2) through the hole in the chassis.
Figure 6-30 Removing the ECU (4 of 7)
104 Chapter 6 Removal and replacement ENWW
ENWW
10.
Spread the printer frame at the right side of the printer to release the internal tabs that secure the ECU to the chassis.
Figure 6-31 Removing the ECU (5 of 7)
ECU 105
11.
Spread the printer frame at the left side of the printer to release the internal tabs, and then lower the ECU slightly and pull it straight back to remove it.
NOTE: Make sure that cables do not become caught on the contact springs as you remove the ECU.
Figure 6-32 Removing the ECU (6 of 7)
Reinstallation tip When replacing the ECU, you might find it easier to find the correct placement of the ECU pan in the printer if you tip the printer so that it rests on its front.
106 Chapter 6 Removal and replacement ENWW
ENWW
12.
Remove four screws (1) and then lift the ECU off the ECU plate.
Figure 6-33 Removing the ECU (7 of 7)
ECU 107
Main motor
1.
Remove all covers.
2.
Remove the fan.
3.
Remove the formatter.
4.
Remove the fuser.
5.
Remove the interlock assembly.
6.
Remove the ECU.
7.
Remove three screws (1).
Figure 6-34 Removing the main motor (1 of 2)
108 Chapter 6 Removal and replacement ENWW
ENWW
8.
Hold the motor while releasing the tabs (1) on the cable guide, and then lift the motor and the cable guide out of the printer together.
Figure 6-35 Removing the main motor (2 of 2)
Main motor 109
Pickup and feed assemblies
This section covers the major assemblies of the pickup and feed system: the transfer roller and the registration assembly.
Transfer roller
NOTE: It is important to make sure that the transfer roller needs to be replaced before removing it. Excess handling can cause additional damage.
1.
Open the print-cartridge door and remove the print cartridge.
2.
Use needle-nose pliers to release the transfer roller tabs at the end of the roller, near the right side of the printer.
CAUTION: Do not break the tabs, and do not touch the rollers.
Figure 6-36 Removing the transfer roller
3.
Lift up the end of the roller near the right side of the printer, and then slide it toward the right side of the printer while pulling it out of the printer.
110 Chapter 6 Removal and replacement ENWW
Registration assembly
1.
Remove two screws (1) from the face-down gear assembly.
ENWW
Figure 6-37 Removing the registration assembly (1 of 4)
2.
Remove face-down gear assembly.
Pickup and feed assemblies 111
3.
Remove the bushing (1) from the shaft of the registration assembly.
Figure 6-38 Removing the registration assembly (2 of 4)
112 Chapter 6 Removal and replacement ENWW
4.
Remove left lower cartridge guide (2) by pressing in the middle tab on the other side (1) and lifting the guide up.
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Figure 6-39 Removing the registration assembly (3 of 4)
Pickup and feed assemblies 113
5.
Remove five screws (1).
Figure 6-40 Removing the registration assembly
6.
Lift the entire assembly out of the printer.
114 Chapter 6 Removal and replacement ENWW
Main gear assembly/tray 2 pickup solenoid
1.
Remove all covers.
2.
Remove the fan from the printer chassis.
3.
Disconnect one cable (1) at the ECU.
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Figure 6-41 Removing the main gear assembly (1 of 2)
4.
Release the tab on the gear (1) and slide the gear off the shaft.
5.
Remove the cables from the cable guide (2).
Main gear assembly/tray 2 pickup solenoid 115
6.
Remove four screws (3).
Figure 6-42 Removing the main gear assembly (2 of 2)
7.
Pull the main gear assembly straight away from the printer.
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8.
To remove the tray 2 pickup solenoid, disconnect one cable (1).
Figure 6-43 Removing the tray 2 pickup solenoid (1 of 2)
ENWW Main gear assembly/tray 2 pickup solenoid 117
9.
Remove one screw (1), and then lift the solenoid off the printer.
Figure 6-44 Removing the tray 2 pickup solenoid (2 of 2)
118 Chapter 6 Removal and replacement ENWW
Print-cartridge door
1.
Use a flat-blade screwdriver to gently pry the cartridge-door arm (1) off the print-cartridge door.
CAUTION: Be careful not to break the tabs.
Figure 6-45 Removing the print-cartridge door (1 of 2)
ENWW Print-cartridge door 119
2.
Remove two screws (2).
Figure 6-46 Removing the print-cartridge door (2 of 2)
3.
Lift the cartridge-door assembly straight away from the printer.
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7 Problem solving
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Printed page is different than what appeared on screen
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Troubleshooting tools and reference diagrams
ENWW 121
Basic problem solving
Table 7-1 Basic problem solving
When the product is connected to a correctly grounded power source, the LEDs on the control panel do not illuminate and the main motor does not rotate.
The printer does not turn on.
Cause
No power to the printer.
The power inlet/switch cable assembly is defective.
The ECU is defective.
Solution
1.
Verify that the power switch is turned on.
2.
Verify that the power cable is correctly plugged into the outlet and the printer.
3.
Verify that the power outlet has the correct voltage.
Replace the power inlet/switch cable assembly.
Replace the ECU.
When turned on, the LEDs on the control panel light up, but the main motor does not rotate.
The printer turns on, but the motor does not rotate.
Cause Solution
The print cartridge door is open.
Media is jammed in the paper path.
The motor cable is not connected correctly.
The motor is not mounted correctly in the printer chassis.
A gear is damaged or jammed.
The ECU is defective.
The main motor is defective.
Close the print cartridge door.
Clear all media from the paper path and make sure that all sensors are working correctly.
Reconnect the motor cable.
Verify that the motor is connected correctly and that it rotates freely.
Replace the gear assembly.
Replace the ECU.
Replace the motor.
The printer turns on and the motor rotates, but none of the control panel lights turn on, and pressing the control panel buttons has no effect.
The printer is unresponsive.
Cause Solution
The control panel cable is not connected correctly.
The control panel is defective.
The formatter is defective.
Reconnect the control panel cable.
Replace the control panel.
Replace the formatter.
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Table 7-1 Basic problem solving (continued)
The printer is on, but the control panel lights indicate that the printer is not in the "ready" state.
The printer is not "ready."
Cause
The printer has an internal error that was detected during the power-on self-test sequence.
Solution
Consult the list of control panel light patterns to identify and correct the error.
The printer turns on, the motor rotates, and the control panel indicates the "ready" state, but the printer does not print.
The printer does not print.
Cause
A printer component is defective.
Solution
The formatter is defective.
Perform an engine test to verify print-engine components.
1.
Press the engine test switch to print an engine test.
2.
If the engine test page does not print, check all of the connectors on the ECU and reconnect any cables that are connected incorrectly.
3.
If, after checking the connectors, the error persists, replace the ECU.
Press the Go button to print a Demo page. If the Demo page does not print, replace the formatter.
The printer prints the engine test and the Demo page, but does not print jobs sent from a computer.
The printer does not print from a computer.
Cause Solution
The cable is not connected correctly.
An incorrect printer driver is selected.
The printer driver is not installed correctly.
Reconnect the cable.
Select the correct printer driver.
Uninstall and then reinstall the printer software. Make sure that you use the correct procedure and port setting.
Disconnect the other devices, switches, or hubs.
Other devices are connected to the printer (for example, through a switch or hub) that are interfering with the computer-printer communications.
There is a computer-port communications problem.
The formatter is defective.
Reset the computer port settings (see the computer user guide for more information).
Replace the formatter.
Basic problem solving 123
Status-light patterns
Table 7-2 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Primary status-light patterns
Table 7-3 Control-panel status light patterns
Error code Pattern
10007
Description Action
Initialization/Startup
While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of
500 ms) one after another.
Reconfiguration
Initialization
During the Initialization,
Reconfiguration, and Job
Cancel processes, pressing buttons has no effect.
During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state.
Job Cancel
After the cancellation process has been completed, the printer returns to the Ready state.
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Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
10001 Ready
The printer is ready with no job activity.
Action
To print a Configuration page, press and hold the Go button for 5 seconds.
To print a Demo page, press and release the Go button.
10023 Processing Data
The printer is processing or receiving data.
To cancel the current job, press the Cancel button.
ENWW Status-light patterns 125
Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
41000 Manual Feed or
Continuable Error
This state can be reached in the following circumstances:
● Manual feed
● General continuable error
● Memory configuration error
● Personality/Job-related error
Action
To recover from the error and print whatever data is possible, press the Go button.
If the recovery is successful, the printer goes to the
Processing Data state and completes the job.
If the recovery is unsuccessful, the printer returns to the Continuable
Error state.
40021 Attention
The print-cartridge door is open.
Close the print-cartridge door.
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Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
Fatal Error 50003
50005
50006
50007
5000X
Action
● Turn off the printer, wait
10 seconds, and turn on the printer.
● Unplug the printer for five minutes. Then plug it back in and turn the power on.
● If you are unable to resolve the problem, contact HP.
Accessory Error To display additional error information, press the Go button. The light pattern changes. When you release the Go button, the printer returns to the initial
Accessory Error state.
ENWW Status-light patterns 127
Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
Toner Low
The Go, Ready, and
Attention lights act independently of the Toner
Low state.
Action
Order a new print cartridge and have it ready.
Toner Missing
The print cartridge has been removed from the printer.
Reinsert the print cartridge in the printer.
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Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
40022 Jam
Action
Clear the jam.
ENWW Status-light patterns 129
Table 7-3 Control-panel status light patterns (continued)
Error code Pattern Description
41900 Paper Out
Action
Load paper or other media.
Paper Mount
The loaded paper or other media is not supported.
Load acceptable paper or other media.
Press the Go button to override the condition.
Fatal error secondary messages
If the printer has a fatal error, press and hold the Go button to see a secondary error message.
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Table 7-4 Fatal error secondary messages
Error code Pattern
79XXX
Description
General fatal error
Action
1.
Turn the printer off, and then turn the printer on again.
2.
If the error persists, disconnect the I/O cable and print an engine test. If the selftest is successful, reconnect the I/O cable.
3.
If the error persists, replace the formatter.
55
50007
Engine error. The formatter and engine are not communicating.
1.
Unplug the printer, and then plug it in again.
2.
Reseat the formatter cable in the ECU.
3.
If the error persists, replace the formatter.
4.
If, after replacing the formatter, the error persists, replace the
ECU.
Status-light patterns 131
Table 7-4 Fatal error secondary messages (continued)
Error code Pattern Description
52
50005
Laser/scanner error. The laser/scanner has a malfunction.
Action
1.
Check the laser/ scanner cable connections.
2.
If the error persists, replace the laser/ scanner.
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Table 7-4 Fatal error secondary messages (continued)
Error code Pattern Description
57 Fan motor error
Action
1.
Check the fan cable connections.
2.
If the error persists, replace the fan.
50XXX Fuser error. The fuser has a malfunction.
1.
Unplug the printer for at least ten minutes, and then plug it in again.
2.
Verify that the fuser connector and thermistor connector are both firmly seated in the ECU
3.
Perform a heating element resistance check.
4.
If the resistance readings are correct, but the error persists, replace the fuser.
Status-light patterns 133
Accessory error secondary messages
Table 7-5 Accessory error secondary messages
Error code Pattern Description
Accessory error
Action
If the printer has an accessory error, press and hold the Go button to see the secondary error message. Release the Go button to return to the initial accessory error state.
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Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
Problem Cause Solution
Poor print quality or toner adhesion
Dropouts, jamming, or curl
Excessive curl
Jamming, damage to printer
Problems with feeding
Print is skewed (crooked).
More than one sheet feeds at one time.
The printer does not pull media from the media input tray.
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.
The paper has been stored incorrectly.
Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to the other.
Turn the paper over.
Open the rear output bin, or use longgrain paper.
The paper is too moist, has the wrong grain direction, or is of short-grain construction
The paper varies from side-to-side.
The paper has cutouts or perforations.
Turn the paper over.
Use paper that is free of cutouts or perforations.
The paper has ragged edges.
The paper varies from side-to-side.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Use high-quality paper that is made for laser printers.
Turn the paper over.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Open the rear output bin, or use longgrain paper.
The media guides might be incorrectly adjusted.
The media tray might be overloaded.
The media might be wrinkled, folded, or damaged.
The printer might be in manual-feed mode.
The pickup roller might be dirty or damaged.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
Remove some of the media from the
tray. See Load media on page 9 .
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
Verify that the printer is not in manual feed mode and print your job again.
Contact HP Customer Care. See
or the support flyer that came in the box.
Adjust the paper-length adjustment control to the correct length.
The printer does not pull media from media input tray when using the automatic two-sided printing feature.
The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
The automatic two-sided printing media-size selector is not set to the correct page size.
Push in the media selector for letter/ legal-size media. Pull out the media-
ENWW Media problem solving 135
Problem Cause Solution size selector for A4–size media. See
Identify product parts on page 3
for the location of the automatic two-sided printing media-size selector.
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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text on page 137
●
Missing graphics or text, or blank pages on page 137
●
Page format is different than on another HP LaserJet printer on page 138
●
Garbled, incorrect, or incomplete text
● The wrong printer driver might have been selected when the software was installed. Make sure that the HP LaserJet P2014 printer driver is selected in the printer Properties.
● If a specific file prints garbled text, there might be a problem with that specific file. If a specific application prints garbled text, there might be a problem with that application. Make sure that the appropriate printer driver is selected.
● There might be a problem with your software application. Try printing from another software application.
● The USB cable might be loose or defective. Try the following:
● Disconnect the cable and reconnect it at both ends.
● Try printing a job that you know works.
● If possible, attach the cable and printer to another computer, and try printing a job that you know works.
● Try using a new USB 2.0 cable that is 3 m (10 ft) or less. See
Supplies and accessories table on page 226
.
● Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the cable for damage. Reconnect the cable, making sure that the connections are tight.
Make sure that the printer is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the printer. These devices can sometimes interfere with communication between the computer and the printer. Restart the printer and the computer.
Missing graphics or text, or blank pages
● Make sure that your file does not contain blank pages.
● The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge. See
Replace the print cartridge on page 28
for instructions. To check the printer, print a demo page by pressing the Go button when the Ready light is on and no other jobs are printing.
● The graphic settings in the printer Properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer Properties. See
ENWW Printed page is different than what appeared on screen 137
or Configure the Macintosh printer driver on page 19 for more
information.
● Clean the printer, particularly the contacts between the print cartridge and the power supply.
Page format is different than on another HP LaserJet printer
If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:
● Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of which HP LaserJet printer you use to print them.
● Change the resolution, paper size, font settings, and other settings. See
Configure the Windows printer driver on page 17
or Configure the Macintosh printer driver on page 19 for more
information.
Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary. See
Configure the Windows printer driver on page 17 or
Configure the Macintosh printer driver on page 19 for more information.
NOTE: Some resolution may be lost when converting from one graphics format to another.
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Improve print quality
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Light print or faded
● The print cartridge is nearing end of life.
● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough).
● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer
Properties.
Toner specks
● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough).
● The printer might need to be cleaned.
Dropouts
● A single sheet of media might be defective. Try reprinting the job.
● The media moisture content is uneven or the media has moist spots on its surface. Try printing with new media.
● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media.
● The print cartridge might be defective.
ENWW Improve print quality 139
Vertical lines
Gray background
Toner smear
The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge.
● Make sure that tray 1 is in place.
● Change the media to a lighter basis weight.
● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading.
● Install a new HP print cartridge.
● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth.
● Check the media type and quality.
● Try installing a new HP print cartridge.
● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected.
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Loose toner
Vertical repetitive defects
Misformed characters
● Clean the inside of the printer.
● Check the media type and quality.
● Try installing a new HP print cartridge.
● In your printer driver, make sure the appropriate media type is selected.
● Plug the printer directly into an AC outlet instead of into a power strip.
● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge.
● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.
● In your printer driver, make sure the appropriate media type is selected.
● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media.
● If characters are improperly formed, producing a wavy effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative.
ENWW Improve print quality 141
Page skew
Curl or wave
Wrinkles or creases
● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack.
● The input bin might be too full.
● Check the media type and quality.
● Check the media type and quality. Both high temperature and high humidity cause media to curl.
● The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● Open the straight-through output door and try printing straight through.
● The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
● Make sure that media is loaded properly.
● Check the media type and quality.
● Open the straight-through output door and try printing straight through.
● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
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Toner scatter outline
● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type.
● Turn over the stack of media in the tray.
● Use media that is designed for laser printers.
Repetitive image defects
If the printer output has a consistent, repetitive defect, then use
the repetitions of the defect.
Table 7-6 Repetitive image defects
Distance between identical defects
Dirty or damaged roller Solution
37.7 mm (1.48 inches)
43.0 mm (1.69 inches)
44.0 mm (1.73 inches)
46.2 mm (1.82 inches)
56.5 mm (2.22 inches)
69.0 mm (2.72 inches)
75.4 mm (2.97 inches)
Primary charging roller
Registration roller
Developing cylinder
Transfer roller
Fuser film
Pressure roller
Photosensitive drum
Replace the print cartridge.
Replace the registration assembly.
Replace the print cartridge.
Replace the transfer roller.
Replace the fuser.
Replace the fuser.
Replace the print cartridge.
ENWW Improve print quality 143
Clear jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See
Status-light patterns on page 124 for more
information.
The following are some of the causes of media jams:
● The input trays are loaded improperly or too full. See
for more information.
NOTE: When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
● The media does not meet HP specifications. See
Supported paper and print media sizes on page 6
for more information.
● The printer might need to be cleaned to remove paper dust and other particles from the paper path. See
for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.
Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
1.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
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2.
Open the straight-through output door.
3.
Pull down the green pressure-release levers.
4.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Clear jams 145
5.
Replace the print cartridge, and close the print-cartridge door.
Input trays
To clear a jam in the input trays, perform the following steps:
1.
Open the straight-through output door.
2.
Pull down the green pressure-release levers.
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3.
Press the print-cartridge-door button, and then remove the print cartridge from the printer.
4.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
5.
Insert the print cartridge in the printer and close the print-cartridge door.
Clear jams 147
6.
Open tray 2.
7.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
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8.
If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer.
9.
Close tray 2.
Output bin
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
ENWW Clear jams 149
Straight-through output path
To clear a jam in the straight-through output path, perform the following steps:
1.
Open the straight-through output door.
2.
Pull down the green pressure-release levers.
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3.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
NOTE:
.
4.
Close the straight-through output door.
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Diagnostic resources
Engine test
The engine test verifies that the print engine is functioning correctly. During the test, the printer prints horizontal lines down the entire printable area of a page. The formatter is bypassed during the engine test.
NOTE: The formatter must be connected to the ECU to perform an engine test.
1.
Remove the left side cover.
2.
Press the engine-test switch. A single test page prints.
Figure 7-1 Location of engine-test switch
Continuous self-test
The continuous self-test puts the device into a continuous printing mode without having to send jobs to it.
1.
Turn off the printer.
2.
Press and hold the Go button.
3.
Turn on the printer and continue to hold the Go button for approximately 20 seconds, but no longer than 30 seconds, until the Attention and Ready lights illuminate.
4.
Release the Go button.
NOTE: If the Attention , Ready , and Go lights illuminate before you release the Go button, start again at step 1.
5.
The Ready light starts blinking, indicating that the device is performing a continuous self-test.
To terminate the continuous self-test, press the Cancel button.
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Half self-test functional check
The half self-test check determines which printing process is malfunctioning.
1.
Print a Configuration page.
2.
Press the print-cartridge-door button after the paper advances halfway through the printer
(approximately five seconds after the motor begins rotating). The leading edge of the paper should have advanced past the print cartridge.
3.
Remove the print cartridge.
4.
Open the print cartridge drum shield to view the drum surface. If a dark and distinct toner image is present on the drum surface, assume that the first two functions of the electrophotographic process are functioning (image formation and development). Troubleshoot the failure as a transfer or fusing problem.
If there is no image on the photosensitive drum, perform these checks:
1.
Make sure you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge.
2.
Perform a drum rotation functional check to ensure that the drum is rotating.
3.
Perform a high-voltage contacts check.
Drum rotation functional check
The photosensitive drum, located in the print cartridge, must rotate for the print process to work. The photosensitive drum receives its drive from the main drive assembly.
NOTE: This test is especially important if refilled print cartridges have been used.
1.
Open the print-cartridge door.
2.
Remove the print cartridge.
3.
Mark the drive gear on the cartridge with a felt-tipped marker. Note the position of the mark.
4.
Install the print cartridge and close the print-cartridge door. The startup sequence should rotate the drum enough to move the mark.
5.
Open the print-cartridge door and inspect the gear that was marked in step 3. Verify that the mark moved.
If the mark did not move, inspect the main drive assembly to make sure that it is meshing with the print cartridge gears. If the drive gears appear functional and the drum does not move, replace the print cartridge.
Heating element check
Paper passes between the heating element and a soft pressure roller to fuse toner to the paper.
1.
Unplug the printer for at least ten minutes.
2.
Verify that the thermistor connector is seated into both the printer chassis and the ECU.
ENWW Diagnostic resources 153
3.
Remove the heating element connector from the ECU. To measure the continuity of the heating element, measure the resistance between the two pins at the end of the cable.
NOTE: Normal resistance is 25 ohms +/- 10 ohms for the 110 V printer and 80 ohms +/-
20 ohms for the 220 V printer.
If no resistance is measured, replace the fuser.
4.
Remove the thermistor connector, and then measure the resistance between J206 pins one and two and between J206 pins three and four.
NOTE: Normal resistance between both pairs of pins is 370K ohms +/- 50K ohms at 20°
C (68°F).
5.
If no resistance is measured, replace the fuser.
High-voltage contacts check
The high-voltage contacts in the printer must have a good connection with the contacts on the print cartridge to provide the necessary voltages for the electrophotographic processes.
Checking the print cartridge contacts
Remove the print cartridge and visually inspect the three connection points on the ends of the print cartridge: drum ground (1), charging (2), and developing roller (3). If one is dirty or corroded, clean the connection with isopropyl alcohol. If one is damaged, replace the print cartridge.
Figure 7-2 Print cartridge high-voltage connection points (right side)
Figure 7-3 Print cartridge high-voltage connection points (left side)
CAUTION: After removing the print cartridge, handle it only on the ends.
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Checking the high-voltage connector assembly
Visually inspect the cartridge connection points inside the printer to make sure that they are not dirty or corroded. If the pins are dirty, clean them with isopropyl alcohol.
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Printer software problems
Table 7-7 Printer software problems
Problem
A printer driver for the HP LaserJet P2014 Series printer is not visible in the Printer folder
An error message was displayed during the software installation
The printer is in Ready mode, but nothing prints
Solution
● Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP LaserJet P2014, and then click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer on again.
NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
● Try plugging the USB cable into a different USB port on the PC.
● If you are trying to print to a shared printer, in the
Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon.
Follow the instructions in the Add Printer Wizard.
● Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP LaserJet P2014, and then click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer on again.
NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.
● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the printer software.
● Print a Configuration page from the control panel of the printer, and verify the printer functionality.
● Verify that all of the cables are properly seated and within specifications. This includes the USB, network, and power cables. Try a new cable.
156 Chapter 7 Problem solving ENWW
Network-setup problem-solving
If the computer cannot discover the networked device, perform the following steps:
1.
Check the cables to ensure that they are properly connected. Check all of the following connections:
● Power cables
● Cables between the device and the hub or switch
● Cables between the hub or switch and the computer
● Cables to and from the modem or Internet connection, if applicable
2.
Verify that the computer's network connections are working properly (Windows only):
● On the Windows desktop, double-click My Network Places or Network Neighborhood.
● Click the Entire Network link.
● Click the Entire Contents link.
● Double-click one of the network icons, and make sure that some devices are listed.
3.
Verify that the network connection is active:
● Check the network light on the network (RJ-45) connector on the back of the device.
● If one of the lights is on solid, the device is connected to the network.
● If both network lights are off, check the cable connections from the device to the gateway, switch, or hub to ensure that the connections are secure.
● If the connections are secure, turn off the power to the device for at least 10 seconds, and then turn on the power to the device.
4.
Print a Configuration page. See Configuration page on page 21 .
● On the Configuration page, see if a non-zero IP address is assigned to the device.
● If the Configuration page does not have a valid, non-zero IP address, reset the HP internal network port to the factory defaults by turning the printer off and then pressing and holding the Go and Cancel buttons at the same time for ten seconds while powering the printer back on.
After the Attention, Ready, and Go lights finish cycling, the device returns to a Ready state and the reset is complete.
● Two minutes after the device reaches the Ready state, print another Configuration page, and check to see if a valid IP address is assigned to the device.
●
If the IP address is still zeros, contact HP support. See HP Customer Care on page 233 .
ENWW Network-setup problem-solving 157
Reset the printer
NVRAM initialization
CAUTION: Only perform the following procedure if absolutely necessary. Performing an
NVRAM initialization resets some parameters that cannot be restored later.
NVRAM initialization sets all default variables stored in NVRAM back to factory default values or to a default ROM value, depending on the variable. It also performs a system reset.
NVRAM initialization resets the following:
● All menu settings to factory default values
● Factory settings such as formatter number, page counts, and factory paper settings
Use the following procedure to perform an NVRAM initialization.
1.
Turn the printer off.
2.
Press and hold down the Go button.
3.
Turn the printer on, and continue to hold the Go button for at least 20 seconds. During this process, the Go button, Attention, and Ready LEDs each turn on.
4.
Release the Go button.
The printer lights begin cycling. After the NVRAM initialization is complete, the printer returns to the ready state.
Super NVRAM initialization
This feature is similar to NVRAM initialization, except all of NVRAM is re-initialized (including the configuration parameters not reset by an NVRAM initialization).
Use the following procedure to perform an NVRAM initialization.
1.
Turn off the printer.
2.
Press and hold the Go button.
3.
Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process, the Attention , Ready , Go lights turn on. Then the Attention and Ready lights turn off, leaving only the Go light illuminated.
4.
Release the Go button. The Go , Ready and Attention lights turn on.
5.
Press and hold the Go button. All lights turn off. During the next three seconds, the Go , Ready and Attention lights turn on in that order, one per second.
6.
Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
158 Chapter 7 Problem solving ENWW
Network reset
A network reset changes all network system parameters in NVRAM to the factory defaults. During the network-reset process, all button presses are ignored.
Use the following procedure to perform a network reset.
1.
Turn off the printer.
2.
Press and hold the Job Cancel button.
3.
Turn on the printer and continue to hold the Job Cancel button for approximately 10 seconds, but no longer than 20 seconds. During this process, the Attention light turns on.
4.
Release the Job Cancel button. The Attention , Ready , and Go lights begin cycling from front to back. After the network-reset process is complete, the device returns to the ready state.
NOTE: If the Attention and Ready lights illuminate before you release the Job Cancel button, start again at step 1.
Cold reset
A cold reset changes most system parameters in NVRAM to the factory defaults. However, unlike
NVRAM initialization, a cold reset does not reset the page count, the paper tray sizes, language, or formatter number.
NOTE: A cold reset also resets all the HP Jetdirect settings as well as the printer settings.
Use the following procedure to perform a cold reset.
1.
Turn off the printer.
2.
Press and hold the Go button.
3.
Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer than 15 seconds. During this process, the Attention LED turns on.
4.
Release the Go button.
NOTE: If both the Attention and the Ready LEDs turn on before you release the Go button, you must start the procedure again with step 1.
The printer's LEDs begin cycling. The cold-reset process runs until completion, and the printer returns to the ready state.
ENWW Reset the printer 159
Troubleshooting tools and reference diagrams
General timing chart
Figure 7-4 General timing chart
160 Chapter 7 Problem solving ENWW
Circuit diagram
ENWW
Figure 7-5 Circuit diagram (1 of 2)
Troubleshooting tools and reference diagrams 161
Figure 7-6 Circuit diagram (2 of 2)
162 Chapter 7 Problem solving ENWW
Solenoids
Figure 7-7 Solenoids
1
2
Tray 1 pickup solenoid
Tray 2 pickup solenoid
ENWW Troubleshooting tools and reference diagrams 163
Switches and sensors
Figure 7-8 Switches and sensors
1
2
3
Interlock switch
Delivery sensor
Top-of-page sensor
164 Chapter 7 Problem solving ENWW
Rollers and pads
Figure 7-9 Rollers and pads
3
4
1
2
Transfer roller
Pressure roller
Pickup roller
Separation pad
ENWW Troubleshooting tools and reference diagrams 165
166 Chapter 7 Problem solving ENWW
8 Parts and diagrams
●
●
●
●
●
ENWW 167
Assembly locations
Figure 8-1 Assembly locations (1 of 2)
168 Chapter 8 Parts and diagrams ENWW
Table 8-1 Assembly locations (1 of 2)
Ref Description
Face-down gear assembly
Main drive assembly
Cassette
Registration assembly
Part number
RM1-1305-000
RM1-4253-000
RM1-4251-000
RM1-4244-000
Qty
1
ENWW Assembly locations 169
Figure 8-2 Assembly locations (2 of 2)
170 Chapter 8 Parts and diagrams ENWW
Table 8-2 Assembly locations (2 of 2)
Ref Description
Fuser assembly (110 V)
Fuser assembly (220 V)
ECU assembly (110 V)
ECU assembly (220 V)
Part number
RM1-4247-000
RM1-4248-000
RM1-4273-000
RM1-4273-000
Qty
1
ENWW Assembly locations 171
Covers
Figure 8-3 Covers
172 Chapter 8 Parts and diagrams ENWW
Table 8-3 Covers
4
5
2
3
Ref
1
1A
1B
8
9
6
7
10
Description
Top cover assembly
Holder, panel PCB
Screw, tap, binding head, M3x8
Left cover assembly
Cover, connector
Right cover assembly
Rear cover assembly
Label, stapler prohibition
Cover, front
Sheet, noise absorb
Sheet, noise absorb
Sheet, insulator
Part number
RM1-4272-000
RC2-0316-000
XB4-7300-809
RL1-1529-000
RC2-0332-000
RL1-1530-000
RM1-4277-000
RC1-3794-000
RC2-0330-000
RC2-0312-000
RC2-0311-000
RC2-0314-000
1
1
1
1
1
2
Qty
1
1
2
1
1
1
ENWW Covers 173
Figure 8-4 Cartridge-door assembly
174 Chapter 8 Parts and diagrams ENWW
5
6
7
3
4
1
2
Table 8-4 Cartridge-door assembly
Ref Description
Cartridge-door assembly
Cover, multipurpose
Inner cover assembly
Spring, tension
M.P. lifting-plate assembly
Expansion-tray assembly
Hinge, multipurpose, right
Hinge, multipurpose, left
Part number
RM1-4266-000
RM2-0407-000
RM1-4267-000
RU5-2895-000
RM1-4268-000
RM1-4269-000
RC2-0422-000
RC2-0421-000
1
1
2
1
1
1
1
Qty
1
ENWW Covers 175
Internal assemblies
22
23
25
23
24
Figure 8-5 Internal components (1 of 4)
176 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-5 Internal components (1 of 4)
28
29
30
31
32
24
25
26
27
20
21
22
23
16
17
18
19
12
13
14
15
8
9
10
11
6
7
4
5
2
3
Ref
1
Description
Roller, face-down
Paper pick-up gear assembly
Paper-feed guide assembly
Bushing, right
Bushing, left
Bushing
Shaft, paper pick-up drive
Flag, paper-sensing
Roller, idler
Arm, idler roller
Flag, M.P. sensor
Base, separation pad
Spring, compression
Spring compression
Spring, tension
M.P. sensor PCB assembly
Holder, M.P. sensor
Screw, tap, binding head, M3x8
Roller, paper pickup idler
Roller, paper pick-up
Pad, M.P. separation
Paper retaining assembly
Bushing
Link, gear release
Gear, 29T
Gear, 19T
Guide, cable
Guide, reverse
Screw, RS, M3x6
Screw, tap, M3x6
Screw, RS, M3x8
Screw, tapping, truss head, M4x10
6
1
1
7
1
1
1
1
1
1
2
1
1
1
2
1
1
1
1
1
2
2
1
1
2
1
1
1
1
1
1
Qty
1
RM1-4162-000
RC2-0414-000
XB4-7300-809
RC1-3470-000
RL1-0540-000
RL1-1524-000
RM1-4276-000
RC1-3665-000
RC1-3668-000
RU5-0331-000
RU5-0332-000
RC2-1569-000
RC2-0323-000
XA9-1495-000
XA9-1503-000
XA9-1504-000
XB4-7401-005
Part number
RL1-0527-000
RM1-1301-000
RM1-4263-000
RB2-2895-000
RB2-2896-000
RB2-2897-000
RC1-3471-000
RC1-3472-000
RC1-3481-000
RC1-3482-000
RC2-0415-000
RC2-0419-000
RU5-2323-000
RU5-2894-000
RU5-2898-000
Internal assemblies 177
Figure 8-6 Internal components (2 of 4)
178 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-6 Internal components (2 of 4)
28
29
30
31
24
25
26
27
32
33
34
20
21
22
23
16
17
18
19
12
13
14
15
8
9
10
11
6
7
4
5
2
3
Ref
1
Description
Guide, cartridge, right lower
Duct
Guide, cable
Cam
Guide, cassette, right rear
Guide, cartridge, right upper
Guide, shutter, front
Guide, cassette, right center 1
Guide, cassette, right center 2
Guide, shutter, rear
Holder, switch
Screw, RS, M3x8
Screw, RS, M3x6 (HP LJ P2015)
Screw, RS, M3x6
Screw, toothed washer, M4x6
Motor, DC
Guide, cassette, right front
Inlet/switch cable assembly
Scanner assembly
Plate, solenoid holder
Cam, right
Spring, compression
Plate, grounding
Arm, cam
Arm, link
Holder, fan
Arm, tag
Duct
Holder, drawer connector
Connector, drawer
Fan
Screw, tap, M3x6
Screw, tap, M3x8
Screw, tap, binding head, M3x8
RK2-1567-000
RL1-0517-000
RM1-4169-000
RM1-4262-000
RC1-3459-000
RC1-3546-000
RU5-2335-000
RC2-1568-000
RC2-0405-000
RC2-0406-000
RC2-0349-000
RC2-0392-000
RC2-0354-000
RC2-0396-000
VS1-7258-007
RK2-1589-000
XA9-1503-000
XA9-1648-000
XB4-7300-809
Part number
RC2-0346-000
RC2-0351-000
RC2-0397-000
RC2-0410-000
RC2-0416-000
RC2-0426-000
RC2-0428-000
RC1-3456-000
RC1-3457-000
RC1-3535-000
RC1-3727-000
XA9-1504-000
XA9-1495-000
XA9-1561-000
XB2-7400-606
Internal assemblies 179
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
8
6
1
1
1
1
1
1
1
1
1
1
Qty
1
Table 8-6 Internal components (2 of 4) (continued)
Ref Description
35
36
37
Rod, grounding
Cable, memory tag
Solenoid (HP LJ P2015)
Part number
RC2-0350-000
RM1-4163-000
RK2-0424-000
1
1
Qty
1
180 Chapter 8 Parts and diagrams ENWW
ENWW Internal assemblies 181
Figure 8-7 Internal components (3 of 4)
182 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-7 Internal components (3 of 4)
24
25
26
27
28
29
20
21
22
23
16
17
18
19
12
13
14
15
8
9
10
11
6
7
4
5
2
3
Ref
1
Description
Cover, drum
Plate, drum grounding
Plate, transfer grounding
Spring, grounding
Spring, transfer, right
Cover, registration gear
Screw, tapping, truss head, M4x10
Spring, compression
Spring, contact
Bushing
Bushing
Eliminator, static charge
Guide, transfer front
Roller, transfer
Plate, registration grounding
Gear, 33T
Spring, compression
Spring, compression
Screw, with washer, M3x8
Screw, with washer, M4x12
Screw, tap, binding head, M3x8
Sheet, registration damper
Top sensor assembly
Paper-width sensor assembly
Registration assembly
Screw, RS, M3x8
Shutter link assembly
Label, transfer guide open
Paper-sensor PCB assembly
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
7
1
1
1
1
Qty
1
RU5-0320-000
RU5-2144-000
RU5-2338-000
XA9-1420-000
XA9-1422-000
XB4-7300-809
RC1-3695-000
RM1-1283-000
RM1-4245-000
RM1-4244-000
XA9-1504-000
RM1-1321-000
RC1-3796-000
RM1-4159-000
Part number
RC1-3563-000
RC1-3565-000
RC1-3698-000
RC1-3700-000
RC1-3702-000
RC1-3708-000
XB4-7401-005
RC1-3736-000
RC2-0344-000
RC2-0356-000
RC2-0357-000
RC2-0358-000
RC2-0359-000
RM1-4279-000
RC2-0384-000
Internal assemblies 183
Figure 8-8 Internal components (4 of 4)
184 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-8 Internal components (4 of 4)
28
29
30
31
24
25
26
27
32
33
34
20
21
22
23
16
17
18
19
12
13
14
15
8
9
10
11
6
7
4
5
2
3
Ref
1
Description
Roller, M.P. paper pick-up
Side plate, M.P. drive
Guide, cassette, left center 1
Guide, cassette, left center 2
Guide, cassette, left rear
Lever, cartridge contact
Spring, torsion
Spring, contact
Guide, cartridge, left lower
Holder contact
Guide, F.F.C
Sheet, plate bottom
Guide, cassette, left front
Paper pick-up gear assembly
Plate, drum grounding
Arm lock
Bushing
Roller
Spring, compression
Gear, 19T
Gear, 26T
Gear, 14T
Holder, M.P. solenoid
Guide, cartridge font
Guide, M.P. cable
Guide, cartridge, left upper
Spring, torsion
Guide, F.F.C
Spring, grounding
Holder, paper pick-up roller
Cam, M.P., left
Cam, M.P., right
Cover, paper pick-up roller
Microswitch
RC1-3561-000
RC1-3562-000
RC1-0950-000
RU5-2337-000
RU5-0927-000
RU5-0928-000
RU5-0929-000
RC2-0334-000
RC2-0340-000
RC2-0335-000
RC2-0425-000
RC2-0427-000
RC2-0424-000
RC1-0944-000
RC2-0386-000
RC2-0387-000
RC2-0388-000
RC2-0420-000
RK2-0534-000
Part number
RL1-1525-000
RL1-1531-000
RC1-3461-000
RC1-3462-000
RC1-3463-000
RC1-3542-000
RC1-3543-000
RC1-3719-000
RC2-0339-000
RC2-0342-000
RC2-0423-000
RC2-1578-000
RL1-0518-000
RM1-4275-000
RC1-3541-000
Internal assemblies 185
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Qty
1
Table 8-8 Internal components (4 of 4) (continued)
Ref Description
35
36
37
38
Screw, RS, M3x6
Screw, RS, M3x8
Cap, continuity
Solenoid
Part number
XA9-1495-000
XA9-1504-000
RA0-1068-000
RK2-1587-000
6
1
Qty
6
1
186 Chapter 8 Parts and diagrams ENWW
ENWW Internal assemblies 187
Figure 8-9 ECU assembly
188 Chapter 8 Parts and diagrams ENWW
Table 8-9 ECU assembly
Ref Description
ECU assembly (110 V)
ECU assembly (220 V)
Part number
RM1-4273-000
RM1-4274-000
Qty
1
1
ENWW Internal assemblies 189
Figure 8-10 Main drive assembly
190 Chapter 8 Parts and diagrams ENWW
Table 8-10 Main drive assembly
Ref Description
Main drive assembly
Part number
RM1-4253-000
Qty
1
ENWW Internal assemblies 191
Figure 8-11 Fuser assembly
192 Chapter 8 Parts and diagrams ENWW
ENWW
29
30
31
32
25
26
27
28
21
22
23
24
17
18
19
20
13
14
15
16
9
10
11
12
7
8
5
6
3
4
1
2
Table 8-11 Fuser assembly
Ref Description
Fuser assembly (110 V)
Fuser assembly (220 V)
Spring, tension
Retainer, spring
Side plate, fixing, right
Side plate, fixing, left
Plate, fixing reinforcement
Guide, fixing, upper
Guide, paper separate, lower
Flag, paper delivery sensor
Spring, torsion
Bushing
Lever, pressure release, right
Lever, pressure release, left
Lever, pressure-release sensor, right
Lever, pressure release sensor, left
Flag, intertwine prevention
Plate, pressure, right
Plate, pressure, left
Spring, compression
Holder, leaf spring
Ring, conductive rubber
Roller, face-up
Delivery sensor PCB assembly
Gear, 17T
Frame, fixing
Guide, fixing entrance
Bushing
Bushing
Needle, fixing static charge
Holder, separate lower guide
Cover, fixing
Sheet, fixing bottom
Spring, compression
RC1-3619-000
RC1-3622-000
RC1-3623-000
RC1-3624-000
RC1-3625-000
RC1-3627-000
RC1-3628-000
RC1-3633-000
RM1-1251-000
RU5-0330-000
RC2-0295-000
RC2-0296-000
RC2-0297-000
RC2-0298-000
RC2-0299-000
RC2-0429-000
RC2-0300-000
RC2-0431-000
RU5-2901-000
Part number
RM1-4247-000
RM1-4248-000
RA0-1090-000
RA0-1189-000
RC1-3604-000
RC1-3605-000
RC1-3606-000
RC1-3607-000
RC1-3611-000
RC1-3613-000
RC1-3614-000
RC1-3615-000
RC1-3616-000
RC1-3617-000
RC1-3618-000
Internal assemblies 193
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
Qty
1
Table 8-11 Fuser assembly (continued)
Ref Description
37
38
39
33
34
35
36
Screw, with washer, M4x12
Screw, tap, M3x6
Screw, tap, binding head, M3x8
Delivery frame assembly
Roller, pressure
Film guide assembly (110 V)
Film guide assembly (220 V)
Part number
XA9-1422-000
XA9-1503-000
XB4-7300-809
RM1-1291-000
RC2-0303-000
RM1-4249-000
RM1-4250-000
1
1
1
1
Qty
1
10
1
194 Chapter 8 Parts and diagrams ENWW
ENWW Internal assemblies 195
Figure 8-12 Face-down gear assembly
196 Chapter 8 Parts and diagrams ENWW
Table 8-12 Face-down gear assembly
Ref Description
Face-down gear assembly
Part number
RM1-1305-000
Qty
1
ENWW Internal assemblies 197
Figure 8-13 Cassette assembly
198 Chapter 8 Parts and diagrams ENWW
ENWW
13
14
15
16
17
9
10
11
12
7
8
5
6
3
4
1
2
Table 8-13 Cassette assembly
Ref Description
Cassette
Cassette body assembly
Cassette cover assembly
Back end limit assembly
Plate, lifter
Left paper side-end assembly
Right paper side-end assembly
Separation pad assembly
Screw, M4x10
Spring, compression
Gear, 10T
Spring, grounding
Spring, tension
Lock, lifter plate
Stopper, claw
Stopper, cassette left
Spring, compression
Stopper, cassette right
Part number
RM1-4251-000
RC1-3483-000
RM1-4252-000
RM1-1295-000
RL1-0522-000
RM1-1296-000
RM1-1297-020
RM1-1298-000
XB4-7401-005
RC1-3489-000
RU5-0328-000
RC1-3492-000
RU5-2324-000
RC1-3490-000
RC1-4198-000
RC1-3508-000
RU5-2327-000
RC1-3507-000
1
2
1
1
2
1
1
2
1
2
1
1
1
1
1
1
1
Qty
1
Internal assemblies 199
Figure 8-14 PCB assembly locations
200 Chapter 8 Parts and diagrams ENWW
Table 8-14 PCB assembly locations
Ref
1
1
Description
ECU assembly (110 V)
ECU assembly (220 V)
Part number
RM1-4273-000
RM1-4274-000
Qty
1
1
ENWW Internal assemblies 201
Alphabetical parts list
Table 8-15 Alphabetical parts list
Description
Arm lock
Arm, cam
Arm, idler roller
Arm, link
Arm, tag
Back end limit assembly
Base, separation pad
Bushing
Bushing
Bushing
Bushing
Bushing
Bushing
Bushing
Bushing
Bushing, left
Bushing, right
Cable, memory tag
Cam
Cam, M.P., left
Cam, M.P., right
202 Chapter 8 Parts and diagrams
RC2-0356-000
RC2-0357-000
RC1-3562-000
RC1-3615-000
RC2-0297-000
RC2-0298-000
RB2-2896-000
RB2-2895-000
RM1-4163-000
RC2-0410-000
RC2-0387-000
RC2-0388-000
Part number
RC1-3561-000
RC2-0405-000
RC1-3482-000
RC2-0406-000
RC2-0392-000
RM1-1295-000
RC2-0419-000
RB2-2897-000
RC1-3665-000
Table and page
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
ENWW
ENWW
Table 8-15 Alphabetical parts list (continued)
Description
Cam, right
Cap, continuity
Cartridge-door assembly
Cassette
Cassette
Cassette body assembly
Cassette cover assembly
Connector, drawer
Cover, connector
Cover, drum
Cover, fixing
Cover, front
Cover, multipurpose
Cover, paper pick-up roller
Cover, registration gear
Delivery frame assembly
Delivery sensor PCB assembly
Duct
Duct
ECU assembly (110 V)
ECU assembly (110 V)
ECU assembly (110 V)
ECU assembly (220 V)
ECU assembly (220 V)
RC2-0332-000
RC1-3563-000
RC2-0300-000
RC2-0330-000
RM2-0407-000
RC2-0420-000
RC1-3708-000
RM1-1291-000
RM1-1251-000
RC2-0351-000
RC2-0354-000
RM1-4273-000
RM1-4273-000
RM1-4273-000
RM1-4273-000
RM1-4274-000
Part number
RC1-3546-000
RA0-1068-000
RM1-4266-000
RM1-4251-000
RM1-4251-000
RC1-3483-000
RM1-4252-000
VS1-7258-007
Table and page
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Cartridge-door assembly on page 175
Assembly locations (1 of 2) on page 169
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Cartridge-door assembly on page 175
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Assembly locations (2 of 2) on page 171
PCB assembly locations on page 201
Assembly locations (2 of 2) on page 171
Alphabetical parts list 203
Table 8-15 Alphabetical parts list (continued)
Description
ECU assembly (220 V)
Eliminator, static charge
Expansion-tray assembly
Face-down gear assembly
Face-down gear assembly
Fan
Film guide assembly (110 V)
Film guide assembly (220 V)
Flag, intertwine prevention
Flag, M.P. sensor
Flag, paper delivery sensor
Flag, paper-sensing
Frame, fixing
Fuser assembly (110 V)
Fuser assembly (110 V)
Fuser assembly (220 V)
Fuser assembly (220 V)
Gear, 10T
Gear, 14T
Gear, 17T
Gear, 19T
Gear, 19T
Gear, 26T
Gear, 29T
Gear, 33T
204 Chapter 8 Parts and diagrams
RM1-4247-000
RM1-4248-000
RM1-4248-000
RU5-0328-000
RU5-0929-000
RU5-0330-000
RU5-0332-000
RU5-0927-000
RU5-0928-000
RU5-0331-000
RU5-0320-000
Part number
RM1-4274-000
RC2-0358-000
RM1-4269-000
RM1-1305-000
RM1-1305-000
RK2-1589-000
RM1-4249-000
RM1-4250-000
RC1-3622-000
RC2-0415-000
RC1-3613-000
RC1-3472-000
RC2-0295-000
RM1-4247-000
Table and page
PCB assembly locations on page 201
Internal components (3 of 4) on page 183
Cartridge-door assembly on page 175
Assembly locations (1 of 2) on page 169
Face-down gear assembly on page 197
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Assembly locations (2 of 2) on page 171
Assembly locations (2 of 2) on page 171
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
ENWW
ENWW
Table 8-15 Alphabetical parts list (continued)
Description
Guide, cable
Guide, cable
Guide, cartridge font
Guide, cartridge, left lower
Guide, cartridge, left upper
Guide, cartridge, right lower
Guide, cartridge, right upper
Guide, cassette, left center 1
Guide, cassette, left center 2
Guide, cassette, left front
Guide, cassette, left rear
Guide, cassette, right center 1
Guide, cassette, right center 2
Guide, cassette, right front
Guide, cassette, right rear
Guide, F.F.C
Guide, F.F.C
Guide, fixing entrance
Guide, fixing, upper
Guide, M.P. cable
Guide, paper separate, lower
Guide, reverse
Guide, shutter, front
RC1-3462-000
RL1-0518-000
RC1-3463-000
RC1-3456-000
RC1-3457-000
RL1-0517-000
RC2-0416-000
RC2-0423-000
Part number
RC2-1569-000
RC2-0397-000
RC2-0340-000
RC2-0339-000
RC2-0425-000
RC2-0346-000
RC2-0426-000
RC1-3461-000
RC2-0424-000
RC2-0296-000
RC1-3607-000
RC2-0335-000
RC1-3611-000
RC2-0323-000
RC2-0428-000
Table and page
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Alphabetical parts list 205
Table 8-15 Alphabetical parts list (continued)
Description
Guide, shutter, rear
Guide, transfer front
Hinge, multipurpose, left
Hinge, multipurpose, right
Holder contact
Holder, drawer connector
Holder, fan
Holder, leaf spring
Holder, M.P. sensor
Holder, M.P. solenoid
Holder, panel PCB
Holder, paper pick-up roller
Holder, separate lower guide
Holder, switch
Inlet/switch cable assembly
Inner cover assembly
Label, stapler prohibition
Label, transfer guide open
Left cover assembly
Left paper side-end assembly
Lever, cartridge contact
Lever, pressure release sensor, left
Lever, pressure release, left
Lever, pressure release, right
Lever, pressure-release sensor, right
RC2-0334-000
RC2-0316-000
RC2-0386-000
RC2-0429-000
RC1-3727-000
RM1-4169-000
RM1-4267-000
RC1-3794-000
RC1-3796-000
RL1-1529-000
RM1-1296-000
RC1-3542-000
RC1-3619-000
RC1-3617-000
RC1-3616-000
RC1-3618-000
Part number
RC1-3535-000
RC2-0359-000
RC2-0421-000
RC2-0422-000
RC2-0342-000
RC2-0396-000
RC2-0349-000
RC1-3627-000
RC2-0414-000
Table and page
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Cartridge-door assembly on page 175
Cartridge-door assembly on page 175
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Cartridge-door assembly on page 175
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
206 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-15 Alphabetical parts list (continued)
Description
Link, gear release
Lock, lifter plate
M.P. lifting-plate assembly
M.P. sensor PCB assembly
Main drive assembly
Main drive assembly
Microswitch
Motor, DC
Needle, fixing static charge
Pad, M.P. separation
Paper pick-up gear assembly
Paper pick-up gear assembly
Paper retaining assembly
Paper-feed guide assembly
Paper-sensor PCB assembly
Paper-width sensor assembly
Plate, drum grounding
Plate, drum grounding
Plate, fixing reinforcement
Plate, grounding
Plate, lifter
Plate, pressure, left
Plate, pressure, right
RM1-1301-000
RM1-4275-000
RM1-4276-000
RM1-4263-000
RM1-4159-000
RM1-4245-000
RC1-3565-000
Part number
RC1-3668-000
RC1-3490-000
RM1-4268-000
RM1-4162-000
RM1-4253-000
RM1-4253-000
RK2-0534-000
RK2-1567-000
RC2-0299-000
RL1-1524-000
RC1-3541-000
RC1-3606-000
RC2-1568-000
RL1-0522-000
RC1-3624-000
RC1-3623-000
Table and page
Internal components (1 of 4) on page 177
Cartridge-door assembly on page 175
Internal components (1 of 4) on page 177
Assembly locations (1 of 2) on page 169
Main drive assembly on page 191
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Alphabetical parts list 207
Table 8-15 Alphabetical parts list (continued)
Description
Plate, registration grounding
Plate, solenoid holder
Plate, transfer grounding
Rear cover assembly
Registration assembly
Registration assembly
Retainer, spring
Right cover assembly
Right paper side-end assembly
Ring, conductive rubber
Rod, grounding
Roller
Roller, face-down
Roller, face-up
Roller, idler
Roller, M.P. paper pick-up
Roller, paper pick-up
Roller, paper pickup idler
Roller, pressure
Roller, transfer
Scanner assembly
Screw, M4x10
Screw, RS, M3x6
Screw, RS, M3x6
RC1-0950-000
RL1-0527-000
RC1-3633-000
RC1-3481-000
RL1-1525-000
RL1-0540-000
RC1-3470-000
RC2-0303-000
RM1-4279-000
RM1-4262-000
XB4-7401-005
XA9-1495-000
XA9-1561-000
Part number
RC2-0384-000
RC1-3459-000
RC1-3698-000
RM1-4277-000
RM1-4244-000
RM1-4244-000
RA0-1189-000
RL1-1530-000
RM1-1297-020
RC1-3628-000
RC2-0350-000
Table and page
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Assembly locations (1 of 2) on page 169
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
208 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-15 Alphabetical parts list (continued)
Description
Screw, RS, M3x6
Screw, RS, M3x6 (HP LJ P2015)
Screw, RS, M3x8
Screw, RS, M3x8
Screw, RS, M3x8
Screw, RS, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, M3x6
Screw, tap, M3x6
Screw, tap, M3x6
Screw, tap, M3x8
Screw, tapping, truss head, M4x10
Screw, tapping, truss head, M4x10
Screw, toothed washer, M4x6
Screw, with washer, M3x8
Screw, with washer, M4x12
Screw, with washer, M4x12
Separation pad assembly
Shaft, paper pick-up drive
Sheet, fixing bottom
XB4-7300-809
XB4-7300-809
XB4-7300-809
XA9-1503-000
XA9-1503-000
XA9-1503-000
XA9-1648-000
XB4-7401-005
XB4-7401-005
XB2-7400-606
Part number
XA9-1495-000
XA9-1495-000
XA9-1504-000
XA9-1504-000
XA9-1504-000
XA9-1504-000
XB4-7300-809
XB4-7300-809
XA9-1420-000
XA9-1422-000
XA9-1422-000
RM1-1298-000
RC1-3471-000
RC2-0431-000
Table and page
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Alphabetical parts list 209
Table 8-15 Alphabetical parts list (continued)
Description
Sheet, insulator
Sheet, noise absorb
Sheet, noise absorb
Sheet, plate bottom
Sheet, registration damper
Shutter link assembly
Side plate, fixing, left
Side plate, fixing, right
Side plate, M.P. drive
Solenoid
Solenoid (HP LJ P2015)
Spring compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring, contact
Spring, contact
RK2-0424-000
RU5-2894-000
RU5-2323-000
RU5-2335-000
RC1-3736-000
RU5-2144-000
RU5-2338-000
RU5-2337-000
RC1-3625-000
RU5-2901-000
RC1-3489-000
RU5-2327-000
RC2-0344-000
RC1-3719-000
Part number
RC2-0314-000
RC2-0312-000
RC2-0311-000
RC2-1578-000
RC1-3695-000
RM1-1321-000
RC1-3605-000
RC1-3604-000
RL1-1531-000
RK2-1587-000
Table and page
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
210 Chapter 8 Parts and diagrams ENWW
ENWW
Table 8-15 Alphabetical parts list (continued)
Description
Spring, grounding
Spring, grounding
Spring, grounding
Spring, tension
Spring, tension
Spring, tension
Spring, tension
Spring, torsion
Spring, torsion
Spring, torsion
Spring, transfer, right
Stopper, cassette left
Stopper, cassette right
Stopper, claw
Top cover assembly
Top sensor assembly
Part number
RC1-3700-000
RC1-0944-000
RC1-3492-000
RU5-2895-000
RU5-2898-000
RA0-1090-000
RU5-2324-000
RC1-3543-000
RC2-0427-000
RC1-3614-000
RC1-3702-000
RC1-3508-000
RC1-3507-000
RC1-4198-000
RM1-4272-000
RM1-1283-000
Table and page
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Cartridge-door assembly on page 175
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Alphabetical parts list 211
Numerical parts list
Table 8-16 Numerical parts list
Part number Description
RA0-1068-000 Cap, continuity
RC1-3463-000
RC1-3470-000
RC1-3471-000
RC1-3472-000
RC1-3481-000
RC1-3482-000
RC1-3483-000
RC1-3489-000
RA0-1090-000
RA0-1189-000
RB2-2895-000
RB2-2896-000
RB2-2897-000
RC1-0944-000
RC1-0950-000
RC1-3456-000
RC1-3457-000
RC1-3459-000
RC1-3461-000
RC1-3462-000
Spring, tension
Retainer, spring
Bushing, right
Bushing, left
Bushing
Spring, grounding
Roller
Guide, cassette, right center 1
Guide, cassette, right center 2
Plate, solenoid holder
Guide, cassette, left center 1
Guide, cassette, left center 2
Guide, cassette, left rear
Roller, paper pickup idler
Shaft, paper pick-up drive
Flag, paper-sensing
Roller, idler
Arm, idler roller
Cassette body assembly
Spring, compression
212 Chapter 8 Parts and diagrams
Table and page
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
ENWW
ENWW
Table 8-16 Numerical parts list (continued)
Part number Description
RC1-3490-000 Lock, lifter plate
RC1-3546-000
RC1-3561-000
RC1-3562-000
RC1-3563-000
RC1-3565-000
RC1-3604-000
RC1-3605-000
RC1-3606-000
RC1-3607-000
RC1-3611-000
RC1-3613-000
RC1-3614-000
RC1-3615-000
RC1-3616-000
RC1-3617-000
RC1-3618-000
RC1-3619-000
RC1-3622-000
RC1-3623-000
RC1-3492-000
RC1-3507-000
RC1-3508-000
RC1-3535-000
RC1-3541-000
RC1-3542-000
RC1-3543-000
Spring, grounding
Stopper, cassette right
Stopper, cassette left
Guide, shutter, rear
Plate, drum grounding
Lever, cartridge contact
Spring, torsion
Cam, right
Arm lock
Bushing
Cover, drum
Plate, drum grounding
Side plate, fixing, right
Side plate, fixing, left
Plate, fixing reinforcement
Guide, fixing, upper
Guide, paper separate, lower
Flag, paper delivery sensor
Spring, torsion
Bushing
Lever, pressure release, right
Lever, pressure release, left
Lever, pressure-release sensor, right
Lever, pressure release sensor, left
Flag, intertwine prevention
Plate, pressure, right
Table and page
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Numerical parts list 213
Table 8-16 Numerical parts list (continued)
Part number Description
RC1-3624-000
RC1-3625-000
RC1-3627-000
RC1-3628-000
RC1-3633-000
RC1-3665-000
Plate, pressure, left
Spring, compression
Holder, leaf spring
Ring, conductive rubber
Roller, face-up
Bushing
RC1-3668-000
RC1-3695-000
RC1-3698-000
RC1-3700-000
RC1-3702-000
RC1-3708-000
RC1-3719-000
RC1-3727-000
RC1-3736-000
RC1-3794-000
RC1-3796-000
RC1-4198-000
RC2-0295-000
RC2-0296-000
RC2-0297-000
RC2-0298-000
RC2-0299-000
RC2-0300-000
RC2-0303-000
RC2-0311-000
RC2-0312-000
Link, gear release
Sheet, registration damper
Plate, transfer grounding
Spring, grounding
Spring, transfer, right
Cover, registration gear
Spring, contact
Holder, switch
Spring, compression
Label, stapler prohibition
Label, transfer guide open
Stopper, claw
Frame, fixing
Guide, fixing entrance
Bushing
Bushing
Needle, fixing static charge
Cover, fixing
Roller, pressure
Sheet, noise absorb
Sheet, noise absorb
214 Chapter 8 Parts and diagrams
Table and page
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
ENWW
ENWW
Table 8-16 Numerical parts list (continued)
Part number Description
RC2-0314-000
RC2-0316-000
RC2-0323-000
Sheet, insulator
Holder, panel PCB
Guide, reverse
RC2-0330-000
RC2-0332-000
RC2-0334-000
Cover, front
Cover, connector
Holder, M.P. solenoid
RC2-0351-000
RC2-0354-000
RC2-0356-000
RC2-0357-000
RC2-0358-000
RC2-0359-000
RC2-0384-000
RC2-0386-000
RC2-0387-000
RC2-0335-000
RC2-0339-000
RC2-0340-000
RC2-0342-000
RC2-0344-000
RC2-0346-000
RC2-0349-000
RC2-0350-000
Guide, M.P. cable
Guide, cartridge, left lower
Guide, cartridge font
Holder contact
Spring, contact
Guide, cartridge, right lower
Holder, fan
Rod, grounding
Duct
Duct
Bushing
Bushing
Eliminator, static charge
Guide, transfer front
Plate, registration grounding
Holder, paper pick-up roller
Cam, M.P., left
Table and page
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Numerical parts list 215
Table 8-16 Numerical parts list (continued)
Part number Description
RC2-0388-000 Cam, M.P., right
RC2-0415-000
RC2-0416-000
RC2-0419-000
RC2-0420-000
RC2-0421-000
RC2-0422-000
RC2-0423-000
RC2-0424-000
RC2-0392-000
RC2-0396-000
RC2-0397-000
RC2-0405-000
RC2-0406-000
RC2-0410-000
RC2-0414-000
RC2-0425-000
RC2-0426-000
RC2-0427-000
RC2-0428-000
RC2-0429-000
RC2-0431-000
RC2-1568-000
Arm, tag
Holder, drawer connector
Guide, cable
Arm, cam
Arm, link
Cam
Holder, M.P. sensor
Flag, M.P. sensor
Guide, cassette, right rear
Base, separation pad
Cover, paper pick-up roller
Hinge, multipurpose, left
Hinge, multipurpose, right
Guide, F.F.C
Guide, F.F.C
Guide, cartridge, left upper
Guide, cartridge, right upper
Spring, torsion
Guide, shutter, front
Holder, separate lower guide
Sheet, fixing bottom
Plate, grounding
216 Chapter 8 Parts and diagrams
Table and page
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Cartridge-door assembly on page 175
Cartridge-door assembly on page 175
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
ENWW
ENWW
Table 8-16 Numerical parts list (continued)
Part number Description
RC2-1569-000 Guide, cable
RL1-0518-000
RL1-0522-000
RL1-0527-000
RL1-0540-000
RL1-1524-000
RL1-1525-000
RL1-1529-000
RL1-1530-000
RL1-1531-000
RM1-1251-000
RM1-1283-000
RM1-1291-000
RM1-1295-000
RM1-1296-000
RM1-1297-020
RC2-1578-000
RK2-0424-000
RK2-0534-000
RK2-1567-000
RK2-1587-000
RK2-1589-000
RL1-0517-000
Sheet, plate bottom
Solenoid (HP LJ P2015)
Microswitch
Motor, DC
Solenoid
Fan
Guide, cassette, right front
Guide, cassette, left front
Plate, lifter
Roller, face-down
Roller, paper pick-up
Pad, M.P. separation
Roller, M.P. paper pick-up
Left cover assembly
Right cover assembly
Side plate, M.P. drive
Delivery sensor PCB assembly
Top sensor assembly
Delivery frame assembly
Back end limit assembly
Left paper side-end assembly
Right paper side-end assembly
Table and page
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Numerical parts list 217
Table 8-16 Numerical parts list (continued)
Part number Description
RM1-1298-000 Separation pad assembly
RM1-4169-000
RM1-4244-000
RM1-4244-000
RM1-4245-000
RM1-4247-000
RM1-4247-000
RM1-4248-000
RM1-4248-000
RM1-4249-000
RM1-4250-000
RM1-4251-000
RM1-4251-000
RM1-4252-000
RM1-4253-000
RM1-4253-000
RM1-1301-000
RM1-1305-000
RM1-1305-000
RM1-1321-000
RM1-4159-000
RM1-4162-000
RM1-4163-000
Paper pick-up gear assembly
Face-down gear assembly
Face-down gear assembly
Shutter link assembly
Paper-sensor PCB assembly
M.P. sensor PCB assembly
Cable, memory tag
Inlet/switch cable assembly
Registration assembly
Registration assembly
Paper-width sensor assembly
Fuser assembly (110 V)
Fuser assembly (110 V)
Fuser assembly (220 V)
Fuser assembly (220 V)
Film guide assembly (110 V)
Film guide assembly (220 V)
Cassette
Cassette
Cassette cover assembly
Main drive assembly
Main drive assembly
218 Chapter 8 Parts and diagrams
Table and page
Internal components (1 of 4) on page 177
Assembly locations (1 of 2) on page 169
Face-down gear assembly on page 197
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Assembly locations (1 of 2) on page 169
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Assembly locations (2 of 2) on page 171
Assembly locations (2 of 2) on page 171
Assembly locations (1 of 2) on page 169
Assembly locations (1 of 2) on page 169
Main drive assembly on page 191
ENWW
ENWW
Table 8-16 Numerical parts list (continued)
Part number Description
RM1-4262-000 Scanner assembly
RM1-4263-000
RM1-4266-000
RM1-4267-000
RM1-4268-000
RM1-4269-000
RM1-4272-000
RM1-4273-000
RM1-4273-000
RM1-4273-000
RM1-4273-000
RM1-4274-000
RM1-4274-000
RM1-4275-000
RM1-4276-000
RM1-4277-000
RM1-4279-000
RM2-0407-000
RU5-0320-000
RU5-0328-000
RU5-0330-000
RU5-0331-000
RU5-0332-000
RU5-0927-000
Paper-feed guide assembly
Cartridge-door assembly
Inner cover assembly
M.P. lifting-plate assembly
Expansion-tray assembly
Top cover assembly
ECU assembly (110 V)
ECU assembly (220 V)
ECU assembly (110 V)
ECU assembly (110 V)
ECU assembly (220 V)
ECU assembly (220 V)
Paper pick-up gear assembly
Paper retaining assembly
Rear cover assembly
Roller, transfer
Cover, multipurpose
Gear, 33T
Gear, 10T
Gear, 17T
Gear, 29T
Gear, 19T
Gear, 19T
Table and page
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Cartridge-door assembly on page 175
Cartridge-door assembly on page 175
Cartridge-door assembly on page 175
Cartridge-door assembly on page 175
Assembly locations (2 of 2) on page 171
Assembly locations (2 of 2) on page 171
PCB assembly locations on page 201
PCB assembly locations on page 201
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Cartridge-door assembly on page 175
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (1 of 4) on page 177
Internal components (4 of 4) on page 185
Numerical parts list 219
Table 8-16 Numerical parts list (continued)
Part number Description
RU5-0928-000 Gear, 26T
RU5-2338-000
RU5-2894-000
RU5-2895-000
RU5-2898-000
RU5-2901-000
VS1-7258-007
XA9-1420-000
XA9-1422-000
XA9-1422-000
XA9-1495-000
XA9-1495-000
XA9-1495-000
XA9-1503-000
XA9-1503-000
XA9-1503-000
RU5-0929-000
RU5-2144-000
RU5-2323-000
RU5-2324-000
RU5-2327-000
RU5-2335-000
RU5-2337-000
Gear, 14T
Spring, compression
Spring, compression
Spring, tension
Spring, compression
Spring, compression
Spring, compression
Spring, compression
Spring compression
Spring, tension
Spring, tension
Spring, compression
Connector, drawer
Screw, with washer, M3x8
Screw, with washer, M4x12
Screw, with washer, M4x12
Screw, RS, M3x6
Screw, RS, M3x6 (HP LJ P2015)
Screw, RS, M3x6
Screw, tap, M3x6
Screw, tap, M3x6
Screw, tap, M3x6
220 Chapter 8 Parts and diagrams
Table and page
Internal components (4 of 4) on page 185
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Cartridge-door assembly on page 175
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (4 of 4) on page 185
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
ENWW
ENWW
Table 8-16 Numerical parts list (continued)
Part number Description
XA9-1504-000 Screw, RS, M3x8
XA9-1504-000
XA9-1504-000
XA9-1504-000
XA9-1561-000
XA9-1648-000
XB2-7400-606
XB4-7300-809
XB4-7300-809
XB4-7300-809
XB4-7300-809
XB4-7300-809
XB4-7401-005
XB4-7401-005
XB4-7401-005
Screw, RS, M3x8
Screw, RS, M3x8
Screw, RS, M3x8
Screw, RS, M3x6
Screw, tap, M3x8
Screw, toothed washer, M4x6
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tap, binding head, M3x8
Screw, tapping, truss head, M4x10
Screw, tapping, truss head, M4x10
Screw, M4x10
Table and page
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (4 of 4) on page 185
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (2 of 4) on page 179
Internal components (1 of 4) on page 177
Internal components (2 of 4) on page 179
Internal components (3 of 4) on page 183
Internal components (1 of 4) on page 177
Internal components (3 of 4) on page 183
Numerical parts list 221
222 Chapter 8 Parts and diagrams ENWW
A Accessory/Consumable addendum
This appendix provides information on the following topics:
●
●
Order parts, accessories, and supplies
●
Supplies and accessories table
●
10/100 networking print servers
●
ENWW 223
Order parts and supplies
Parts
Order replacement parts from the following Web sites: http://h30074.www3.hp.com/csn-aux/srvcdlvry/epdo/default/ePDOLogin.asp
(technicians) http://h20141.www2.hp.com/hpparts (customers)
Related documentation and software
Order documentation and software from the companies listed in the following table; some documentation and software is available at the following Web sites.
Table A-1 Technical support Web sites
HP Customer Care Online http://www.hp.com/support
Software drivers, support documentation, and answers to frequently asked questions
HP Technical Training http://education.itrc.hp.com/TrainerII/en-US/index.jsp
(North America)
Classes and schedules
Supplies
Printer supplies are listed in this chapter. Consumables are available directly from HP at the following numbers.
● US: 800-538-8787
● Canada: 800-387-3154 (in Toronto: 416-671-8383)
● United Kingdom: 0734-441212
● Germany: 0130-3322
Contact your local HP Parts Coordinator for other local phone numbers.
224 Appendix A Accessory/Consumable addendum ENWW
Order parts, accessories, and supplies
●
●
Order through service or support providers
●
Order directly through the embedded Web server
Order directly from HP
You can obtain the following directly from HP:
● Replacement parts. To order replacement parts in the U.S. see http://www.hp.com/buy/parts .
Outside the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories. To order supplies in the U.S., see http://www.hp.com/go/ljsupplies .
To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html
. To order accessories, see http://www.hp.com/go/support/ljP2010series .
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the embedded Web server
1.
In the Web browser on the computer, type the IP address for the MFP. The MFP status window appears.
2.
In the Other links area, double-click Order Supplies. This provides a URL from which to purchase consumables. Supplies information with part numbers and MFP information is provided.
3.
Select the part numbers that you want to order and follow the instructions on the screen.
ENWW Order parts, accessories, and supplies 225
Supplies and accessories table
You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the product to ensure optimum performance.
Table A-2 Ordering information
Item Description or use Order number
Print cartridges for the product
Smart print cartridges
Supplementary documentation
HP LaserJet family print media guide
Replacement print cartridges for the product.
A guide to using paper and other print media with
HP LaserJet printers.
Q7553A (3,000-page cartridge)
Q7553X (7,000-page cartridge)
5963-7863
NOTE: This document can be downloaded from http://www.hp.com/ support/ ljpaperguide/ .
Replacement parts
Accessories
Media pickup roller (for tray 1) Picks media from tray 1 and advances it through the printer.
Media pickup roller (for tray 2) Picks media from tray 2 and advances it through the printer.
250-sheet paper tray (tray 3) Provides an additional 250sheet input tray.
CB366-67901
CB366-67902
Q5931A
226 Appendix A Accessory/Consumable addendum ENWW
10/100 networking print servers
Table A-3 HP LaserJet P2014 Series printer
Item and description Order number
HP Jetdirect en3700 fast Ethernet print server
HP Jetdirect en2400 802.11g wireless external print server
(full featured, USB port)
HP Jetdirect 175x fast-Ethernet external print server (value line, USB port)
Must be Version C or later.
J7942A
J7951A
J6035C
ENWW 10/100 networking print servers 227
HP print cartridges
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty.
NOTE: The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard.
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it, and minimize exposure to light.
Print cartridge life expectancy
The average cartridge yield is 3000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use.
Saving toner
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is
toner supply remaining in the cartridge. See EconoMode on page 57
for more information.
228 Appendix A Accessory/Consumable addendum ENWW
B Service and support
ENWW 229
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet P2010 Series printers
DURATION OF LIMITED WARRANTY
One year from date of purchase
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
230 Appendix B Service and support ENWW
Limited warranty for print cartridges and image drums
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
ENWW Limited warranty for print cartridges and image drums 231
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.
Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software.
You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee.
The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these
License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015
(May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a)
(Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.
232 Appendix B Service and support ENWW
HP Customer Care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP product software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/go/support/ljP2010series (The site is in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools can be accessed from http://instantsupport.hp.com
.
Telephone support
Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/region, see the flyer that came in the box with the product, or visit http://www.hp.com
then click Contact HP. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com/go/support/ljP2010series . Click the
support & drivers block.
Software utilities, drivers, and electronic information
Go to http://www.hp.com/go/support/ljP2010series . (The site is in English, but printer drivers can be downloaded in several languages.)
You can obtain additional information over the telephone. For telephone numbers, see the flyer that came in the box with the device.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
North America: https://www.hp.com/post-embed/ordersupplies-na
Latin America: https://www.hp.com/post-embed/ordersupplies-la
Europe and Middle East: https://www.hp.com/post-embed/ordersupplies-emea
Asia Pacific countries/regions: https://www.hp.com/post-embed/ordersupplies-ap
Order accessories from http://www.hp.com
and click Supplies & Accessories. For more information, see
Supplies and accessories table on page 226
.
To order supplies or accessories over the telephone, call the following numbers:
United States: 1-800-538-8787
Canada: 1-800-387-3154
To find the telephone numbers for other countries/regions, see the flyer that came in the box with the device.
ENWW HP Customer Care 233
HP service information
To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United
States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide .
For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device.
HP service agreements
Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).
Out-of-Warranty Service: 1-800-633-3600.
234 Appendix B Service and support ENWW
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.
HP Care Pack™ Services and Service Agreements
HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements.
To identify service and support options for this device go to http://www.hpexpress-services.com/10467a and type the device model number. In North America,
Service Agreement information can be obtained through HP Customer Care. Call 1-800-HPINVENT
1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). In other countries/regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to http://www.hp.com
for the HP Customer Care telephone number in your country/region.
Extended Service: Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/10467a .
ENWW Availability of support and service 235
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.
● Remove and keep any cables, trays, and optional accessories installed in the printer.
● Remove and keep the print cartridge.
CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light.
● If possible, use the original shipping container and packing material. Shipping damage as a
result of inadequate packing is your responsibility. If you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer.
● Hewlett-Packard recommends that you insure the equipment for shipment.
236 Appendix B Service and support ENWW
C Printer specifications
This appendix provides information on the following topics:
●
●
●
●
●
Printer capacities and ratings
●
●
ENWW 237
Physical specifications
Dimensions
Weight (3,000-page cartridge installed)
● Width: 350 mm (16.8 inches)
● Depth: 361 mm (14.2 inches)
● Height: 256 mm (10.0 inches)
HP LaserJet P2010 series: 10.7 kg (23.6 lb)
Electrical specifications
WARNING!
Power requirements are based on the country/region where the printer is sold.
Do not convert operating voltages. Doing so might damage the printer and void the product warranty.
Table C-1 HP LaserJet P2010 Series printers
Power requirements (110)
Power requirements (230)
Power consumption
Rated current
110-127v (+/-10%), 50/60 Hz (+/-2)
220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)
● During printing (24 ppm): 410 watts (average)
● During Ready (Standby)/Sleep*: 7 Watts
* Instant-on fuser technology
● Off: 0 watts
● 4.9 amps at 115 volts
● 2.9 amps at 230 volts
NOTE: Values are based on preliminary data. See
NOTE: The power reported is the highest value measured for monochrome printing using all standard voltages.
NOTE: The recovery time from Ready/Sleep mode to the start of printing is less than
10 seconds because of the instant-on fusing.
NOTE: The heat dissipation in Ready mode is 25 BTU/hour.
238 Appendix C Printer specifications ENWW
Acoustic emissions
Declared per ISO 9296
Table C-2 HP LaserJet P2010 Series printers
Sound power level
Sound pressure level bystander position
Printing (23 ppm): L
WAd
= 6.24 Bels A and 62.4 dB (A)
Ready (Sleep): Inaudible
Printing (23 ppm): L pAm
= 50 dB (A)
Ready (Sleep): Inaudible
NOTE: Values are based on preliminary data. See http://www.hp.com/go/support/ ljP2010series for current information.
NOTE: Configuration tested: HP LaserJet P2014 base unit, 23 ppm, standard tray, A4 paper, and simplex continuous print.
ENWW Acoustic emissions 239
Environmental specifications
Operating environment
Storage environment
Printer plugged into an AC outlet:
● Temperature: 10° C to 32.5° C (50° F to 90.5° F)
● Humidity: 20 to 80 percent (no condensation)
Printer unplugged from an AC outlet:
● Temperature: 0° C to 40° C (32° F to 104° F)
● Humidity: 10 to 80 percent (no condensation)
NOTE: Values are based on preliminary data. See
240 Appendix C Printer specifications ENWW
Printer capacities and ratings
Print speed
Tray 2 capacity
Tray 1 capacity
Optional input tray (tray 3) capacity
Top (face down) output bin capacity
Minimum paper size
Maximum paper size
Media weight
Base memory
Print resolution
Duty cycle
PCL
Postscript emulation
HP LaserJet P2015 printer:
● 27 ppm (letter), 26 ppm (A4)
● First page out in as few as 8.5 seconds
250 sheets of regular weight 75 g/m 2 (20 lb) paper
50 sheets of regular weight 75 g/m 2 ((20 lb)) paper
250 sheets of regular weight 75 g/m 2 (20 lb) paper
125 sheets of regular weight 75 g/m 2 (20 lb) paper
76 by 127 mm (3 by 5 inches)
216 by 356 mm (8.5 by 14 inches)
Output bin: 60 to 105 g/m 2 (16 to 28 lbs)
Straight through media path: 60 to 163 g/m 2 (16 to 43 lbs)
32 MB RAM
● 1200 dpi: This setting uses ProRes 1200 to provide fine-line detail at 1200 x 1200 dpi.
● 1200 effective dpi: This setting provides 1200 dpi effective output quality using FastRes 1200.
● 600 dpi: This setting provides 600 x 600 dpi output with
Resolution Enhancement technology (REt) for improved text.
● 10,000 single-sided pages per month (maximum)
● 1,000 single-sided pages per month (average)
PCL 5e, PCL 6
HP postscript level 3 emulation
Memory specifications
Base memory
Upgrade memory expansion
Port availability
USB
Network
(networking-equipped models only)
32 MB RAM
100-pin, 66 MHz minimum speed
Compatible with High-speed USB 2.0 specifications
RJ-45, Ethernet 10/100
ENWW Printer capacities and ratings 241
242 Appendix C Printer specifications ENWW
D Regulatory information
ENWW 243
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by
Hewlett-Packard could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.
244 Appendix D Regulatory information ENWW
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Ready/Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY
STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet.
Qualified products are also listed at: http://www.hp.com/hpinfo/globalcitizenship/environment/productdesign/ecolabels.html
Toner consumption
Economode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual/optional automatic duplex feature (two-sided printing) and N-up printing
(multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!
ENWW Environmental product stewardship program 245
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/recycle .
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (two to eight cartridges)
1.
Package each HP LaserJet print cartridge in its original box and bag.
2.
Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs).
3.
Use a single pre-paid shipping label.
OR
1.
Use your own suitable box, or request a free bulk collection box from the http://www.hp.com/ recycle or 1-800-340-2445 (holds up to eight HP LaserJet print cartridges).
2.
Use a single pre-paid shipping label.
Single returns
1.
Package the HP LaserJet print cartridge in its original bag and box.
2.
Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit http://www.ups.com
. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.
Non-US returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new printer supply item) or visit http://www.hp.com/recycle . Select your country/region for information on how to return your
HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.
246 Appendix D Regulatory information ENWW
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/globalcitizenship/environment .
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment .
ENWW Environmental product stewardship program 247
Declaration of Conformity statements
Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA declares that the product
Product Name:
Regulatory Model 3) :
HP LaserJet P2011/P2012/P2013/P2014 Series
BOISB-0602-00
Product Options:
Including: Q5931A — Optional 250–Sheet Input Tray
ALL
Toner Cartridges: Q7553A / Q7553X conforms to the following Product Specifications:
Safety: IEC 60950-1:2001 / EN 60950-1:2001 +A11
IEC 60825-1:1993 +A1 +A2/EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:1997 / EN55022:1998 Class B 1)
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).
Boise, Idaho 83714, USA
July 2007
For Regulatory Topics ONLY, contact:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143)
USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015,
USA, (Phone: 208-396-6000)
248 Appendix D Regulatory information ENWW
Regulatory statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques (CEM). »
Korean EMI statement
ENWW Regulatory statements 249
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet P2010 -sarja, HP LaserJet P2011 -sarja, HP LaserJet P2012 -sarja,
HP LaserJet P2013 -sarja -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P2010 -sarja, HP LaserJet P2011 -sarja, HP LaserJet P2012 -sarja,
HP LaserJet P2013 -sarja -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.
Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 785-800 nm
Teho 5 mW
Luokan 3B laser
250 Appendix D Regulatory information ENWW
Index
Symbols/Numerics
10/100 networking and wireless
A accessories
accessory error secondary
B
button, print-cartridge-door 3
C
cartridges
cartridges, print
Cassette assembly, part
checks
half-self-test 153 heating element 153
cleaning high-voltage connection
consumables
control panel
covers
customer support
D
default settings, restoring 158, 159
door
print cartridge 3 straight-through output 3
driver
drum
E
ECU
electrostatic discharge (ESD) 74
Embedded Web Server (EWS)
Configuration page 25 device status 25
Networking tab 25 product support 25
Settings tab 25 shop for supplies 25 supplies status 25
Environmental Product
environmental
errors
ESD (electrostatic discharge) 74
European Union, waste
ENWW Index 251
EWS. See embedded Web server
F fan
fatal error secondary
features
formatter
fuser
fuser assembly, part numbers 192
G
gear assembly, part numbers 196
graphics
H
half-self-test functional check 153 heating element check 153
high-voltage power supply,
I image quality, troubleshooting
image-formation system
information pages
Information tab (embedded Web
input tray
install
interlock assembly, removing 100
J jams
L laser/scanner
life expectancy, print cartridge 228
lights accessory error secondary
fatal error secondary
loading media
optional tray 3 9 tray 1 9 tray 2 9
M
Macintosh
driver, accessing 19 driver, installing 19
main drive assembly, part
main gear assembly,
maintenance
Material Safety Data Sheet
media
memory
memory-tag-reader assembly,
missing
N
network-setup problem-
Networking tab (embedded Web
O
operating environment
operating systems, supported 17
operations
pickup/feed/delivery system 67
order supplies and
ordering
252 Index ENWW
output bin
output path, straight-through 10
P
paper
paper input trays
part numbers
top output bin gear
parts
phone numbers
phone numbers, ordering
photosensitive drum
rotation functional checks 153
physical specifications 12, 238
pickup/feed/delivery system 60, 67
power
power receptacle 3 power switch 3
print cartridge
HP policy on 228 life expectancy 228
storing 228 using HP cartridges 228
print cartridges
print media
print quality
improve 139 light or faded print 139
loose toner 141 misformed characters 141
vertical repetitive defects 141
print-cartridge door, removing 119
printer
printer driver
printer information pages
Q
printing
product
quality, troubleshooting
R recycling
HP printing supplies returns and environmental
registration assembly,
regulatory statements
declaration of conformity
environmental product
laser statement for Finland 250
repetitive defects,
replacing
restoring default settings 158, 159
rollers
ENWW Index 253
S
sensors, media detection 67, 164
separation pad
service
Settings tab (embedded Web
settings, restoring default 158, 159
software
software license
supported operating
solenoids, removing
solving
loose toner 141 misformed characters 141
printed page differs from
vertical repetitive defects 141
special media
special paper
specifications
status lights accessory error secondary
fatal error secondary
straight-through output door 3
straight-through output path 10
supplies
support
supported operating systems 17
T
technical support
telephone numbers
telephone numbers, ordering
tests
half-self functional check 153
text
toner cartridge. See print cartridge
top output bin gear assembly, part
tray 1
tray 2
tray 2 pickup solenoid,
trays
troubleshooting accessory error secondary
fatal error secondary
254 Index ENWW
heating element 153 image formation 153
U
USB port
W warranty
Web sites
Material Safety Data Sheet
Windows
driver, accessing 17 driver, installing 17
ENWW Index 255
256 Index ENWW
© 2007 Hewlett-Packard Development Company, L.P.
www.hp.com
*CB450-90967*
*CB450-90967*
CB450-90967
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