HP (Hewlett-Packard) 2300n Printer User guide

2 On the Finishing tab, select the number of Pages per sheet.

3 If you want borders around the pages, select Print Page Borders.

4 Select the page order from the Page Order drop-down list.

5 Click OK.

Setting a custom paper size

Use the custom paper feature to print on paper sizes other than standard sizes.

To set a custom paper size on Windows computers

1 Open the printer driver (see

Open the printer driver (see “Changing the settings for a print job” on page 47 ).

2 On the Paper tab, click Custom.

3 Specify the custom width and height.

4 Click Close.

5 Click OK.

To set a custom paper size on Macintosh computers

1 On the File Menu, select Page Setup.

2 From the Page Attributes drop-down menu, select Custom Page Size.

3 Click New to create a named custom page size. The new custom page is automatically added to the Page Size menu in Page Setup.

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Note

Using EconoMode (draft) printing

EconoMode (draft) printing allows the printer to use less toner on each page. Selecting this option might extend the life of your print cartridge and reduce your cost per page, but will reduce print quality.

EconoMode is not available if you are using a non-HP print cartridge.

To use EconoMode (draft) printing on Windows computers

2 On the Paper/Quality tab, select EconoMode.

3 Click OK.

Choosing print-quality settings

If you need advanced print quality, you can choose custom settings.

Resolution options:

Best Quality—use ProRes 1200 for the best print quality.

Faster Printing—use FastRes 1200 as an alternative resolution for complex graphics or faster output.

Custom—use this option to specify print-quality settings.

Changing resolution can change the formatting of your text.

To choose print-quality settings on Windows computers

Open the printer driver (see “Changing the settings for a print job” on page 47 ).

2 On the Finishing tab, select the resolution or print-quality settings that you want.

3 Click OK.

ENWW Using printer-driver features 51

Using reduce/enlarge options

Use the reduce/enlarge options to scale your document to a percentage of its normal size. You can also choose to scale your document to fit on any size of paper that the printer supports.

To set reduce/enlarge options on Windows computers

1 Open the printer driver (see

2 On the Effects tab, use the % of Normal Size box or slider scale to reduce or enlarge the scale.

3 Click OK.

Selecting a paper source

If your software program supports printing paper by source, make the selections from the program. Program settings override printer-driver settings.

To select a paper source on Windows computers

1 Open the printer driver (see

“Using HP Web Jetadmin software” on page 64 ). For Macintosh

2 On the Paper/Quality tab, select the source from the Source is drop-down list.

3 Click OK.

To select a paper source on Macintosh computers

Select a paper source from the General options in the printer driver.

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Printing by type and size of media

You can configure the printer to select media by Type (such as plain, glossy, or letterhead) and

Size (such as letter or A4), rather than by Source (a tray).

Printing by type or size means that you want the printer to pull paper or print media from the first tray that is loaded with the type or size that you choose. Selecting media by type and size results in significantly better print quality for heavy paper and glossy paper. Using the wrong setting can result in unsatisfactory print quality. Always print by type for special print media such as labels or grayscale transparencies. Always print by size for envelopes.

If you want to print by type or size and the trays have not been configured for a certain type or size, load the paper or print media into tray 1, and then select the type or size from the Page

Setup dialog box, the Print dialog box, or the Print Properties dialog box.

The type and size settings can also be configured from the HP Web JetAdmin software for networked printers (see

operating systems, these settings can be configured by using the HP LaserJet Utility (see

“HP LaserJet Utility” on page 15 ).

To print by type and size of paper (tray 1)

1 Load and adjust the tray. (See

“Loading tray 1 (multipurpose tray)” on page 31 .)

2 At the printer control panel, press ( S ELECT button).

3 Use button) or ( D OWN button) to scroll to PAPER HANDLING , and then press

( S ELECT button).

4 Do one of the following:

• To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY

SIZE and TRAY 1 TYPE=ANY TYPE (First mode).

• To print by type and size from tray 1, but to have the printer prompt you to load paper before printing: Set TRAY 1 SIZE to the size that is loaded and set TRAY 1 TYPE to anything except ANY TYPE (Cassette mode).

5 In the software program, click File.

6 Click Print.

7 Click Properties.

8 In the printer driver, select a type other than Auto Select.

To print by type and size of paper (tray 2 or 3)

1 Load and adjust the tray. (See

“Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32

“Loading tray 3 (500-sheet tray)” on page 34

2 At the printer control panel, press ( S ELECT button) to change the size (if it was not detected) and/or the type.

3 Use button) or ( D OWN button) to scroll to the size you want and/or to the type

PAPER HANDLING , and then press ( S ELECT button).

To print by type and size, it might be necessary to unload or close tray 1. For more information, see

“Paper Handling menu” on page 146

4 In the software program, click File.

5 Click Print.

6 Click Properties.

7 In the printer driver, select a type other than Auto Select.

Using printer-driver features 53

Note

Printing a cover or different first page

Use the following procedure to print the first page of a document on a different media type than the rest of the document (for example, to print the first page of a document on letterhead paper and the rest on plain paper, or to print a cover on card stock and the subsequent pages on plain paper).

This option might not be available in all printer drivers.

To print a cover or different first page for Windows 95, Window 98,

Windows Me, and Windows NT 4.0 computers

1 Open the printer driver (see

2 On the Paper tab, select Use different paper for first page. First Page, Other Pages, and

Back Cover tabs appear.

The Back Cover tab is not available in the PS printer driver.

3 Select the Size, Source is, and Type is for the first page and other pages. The first page is the cover of the document. The other pages are the interior pages of the document.

4 Click OK.

To print a cover or different first page on Windows 2000 and Windows XP computers

1 Open the printer driver (see

To change the printer’s default settings, see “Changing default settings” on page 48

2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back

Cover become active (are no longer gray).

3 Select First Page.

4 Select the Source is and Type is for the first page.

5 Select Other Pages and then select the Source is and Type is. The first page is the cover of the document. The other pages are the interior pages of the document.

6 Click OK.

The preceding procedures for Windows computers change the printer’s settings for a print job.

To print a cover or different first page on Macintosh computers

In the Print dialog box, select First from and Remaining from.

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Adding a blank page or back cover to the end of a print job

Use this option to add a blank page to the end of a print job.

To print a blank page in Windows 95, Windows 98, Windows Me, and

Windows NT 4.0 (PCL only)

This option is not available in the PS printer driver.

Open the printer driver (see “Changing the settings for a print job” on page 47 ).

2 On the Paper tab, select Use different paper for first page. First Page, Other Pages, and

Back Cover tabs appear.

3 Select the Size, Source is, and Type is for the back cover.

4 Click OK.

To print a blank page in Windows 2000 and Windows XP

Open the printer driver (see “Changing the settings for a print job” on page 47 ).

2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back

Cover become active (are no longer gray).

3 Select Back Cover.

4 Select Add a blank back cover.

5 Select the Source is and Type is for the back cover.

6 Click OK.

The preceding procedures change the printer’s settings for a print job. To change the printer’s default settings, see

“Changing default settings” on page 48 .

Adding a blank page to the beginning of all print jobs (job separator page)

This option allows you to add a blank page to the beginning of all print jobs. This separates print jobs, making each print job easier to find.

To add a blank page to the beginning of all print jobs in Windows 95,

Windows 98, Windows Me, and Windows NT 4.0

1 Click the Start button.

2 Point to Settings.

3 Click Printers.

4 Right-click the HP LaserJet 2300 series printer icon.

5 Click Properties.

6 On the General tab, click Separator Page.

7 Browse to find a separator page. Any printable document can be used as a separator page.

8 Click OK to select a separator page.

9 Click OK to return to the General tab.

10 Click OK to save your settings.

Using printer-driver features 55

Note

To add a blank page to the beginning of all print jobs in Windows 2000 and

Windows XP

1 Click the Start button.

2 Point to Settings.

3 Point to Printers (Windows 2000) or Printers and Faxes (Windows XP).

4 Right-click the HP LaserJet 2300 series printer icon.

5 Click Properties.

6 On the Advanced tab, click Separator Page.

7 Browse to find a separator page. Any printable document can be used as a separator page.

8 Click OK to select a separator page.

9 Click OK to return to the Advanced tab.

10 Click OK to save your settings.

The preceding procedures change the printer’s settings for a print job. To change the printer’s default settings, see

“Changing default settings” on page 48 .

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Using job-storage features

Note

The printer supports two distinct job-storage features that allow printing to be initiated from the printer control panel after the print job is sent from the computer: proof and hold jobs private jobs

Make sure that you identify your jobs in the printer driver before printing. Using default names might override previous jobs with the same default name or cause the job to be deleted.

The job-storage features require 48 MB of RAM. You can add 16 MB to the base HP

LaserJet 2300L printer and HP LaserJet 2300 printer so that they can support the features (see

“Memory” on page 118

If you turn the printer power off, all proof and hold and private jobs are deleted. A job can also be deleted at the printer control panel.

Proofing and holding a job

The proof and hold feature provides a quick and easy way to print one copy of a job for proofing before printing the additional copies.

If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted.

To print the remaining copies of a held job

1 Press S ELECT ( ) to open the menus.

2 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to RETRIEVE JOB , and then press S ELECT

( ).

3 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user name, and then press S ELECT

( ).

4 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user or job name, and then press

S ELECT ( ).

5 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to PRINT , and then press S ELECT ( ).

6 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the number of copies, and then press

S ELECT ( ).

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Note

Deleting a held job

When you send a proof and hold job, the printer automatically deletes your previous proof and hold job. If no proof and hold job already exists with that job name, and the printer needs additional space, the printer might delete other proof and hold jobs starting with the oldest one.

If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A held job can also be deleted at the printer control panel.

To delete a held job

1 Press S ELECT ( ) to open the menus.

2 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to RETRIEVE JOB , and then press S ELECT

( ).

3 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user name, and then press S ELECT

( ).

4 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user or job name, and then press

S ELECT ( ).

5 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to DELETE , and then press S ELECT ( ).

Printing a private job

The private printing feature lets you specify that a job is not printed until you release it using a four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in the printer driver, and it is sent to the printer as part of the print job.

To specify a private job

To specify in the driver that a job is private, select the Private Job option and type a 4-digit PIN.

To print a private job

1 Press S ELECT ( ) to open the menus.

2 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to RETRIEVE JOB , and then press S ELECT

( ).

3 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user name, and then press S ELECT

( ).

4 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user or job name, and then press

S ELECT ( ).

5 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to PRINT . A lock symbol appears next to

PRINT . Press S ELECT ( ).

6 You are prompted to enter the PIN number. Use U P ARROW ( ) or D OWN ARROW ( ) to change the first number of the PIN, and then press S ELECT ( ). An

*

appears in place of the number. Repeat these steps to change the remaining three numbers of the PIN.

7 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the number of copies, and then press

S ELECT ( ).

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Deleting a private job

A private job is automatically deleted after the user releases it for printing, unless the user selects the Stored Job option in the printer driver. (In order to store a job, the printer must have an optional hard disk installed.)

If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A private job can also be deleted at the printer control panel before it is ever printed.

To delete a private job

1 Press S ELECT ( ) to open the menus.

2 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to RETRIEVE JOB , and then press S ELECT

( ).

3 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user name, and then press S ELECT

( ).

4 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to the user or job name, and then press

S ELECT ( ).

5 Use U P ARROW ( ) or D OWN ARROW ( ) to scroll to DELETE , and then press S ELECT ( ).

(A lock symbol appears next to DELETE .)

6 You are prompted to enter the PIN number. Use U P ARROW ( ) or D OWN ARROW ( ) to change the first number of the PIN, and then press S ELECT ( ). An

*

appears in place of the number. Repeat these steps to change the remaining three numbers of the PIN.

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Managing and maintaining the printer

This section provides information about the following topics:

“Using the embedded Web server” on page 62

“Using HP Web Jetadmin software” on page 64

“Using Printer Status and Alerts” on page 65

“Managing and configuring printer drivers” on page 66

“Managing the print cartridge” on page 68

“Configuring e-mail alerts” on page 71

“Checking the printer configuration” on page 72

“Cleaning the printer” on page 77

“Cleaning the fuser” on page 79

Using the embedded Web server

Note

The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server: view printer control status information set the type of media loaded in each tray determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events view and change network configuration

The embedded Web server feature requires at least 48 MB of RAM and an HP Jetdirect print server in order to connect to your network. The HP LaserJet 2300n printer HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer already meet these requirements. The

HP LaserJet 2300d printer requires an HP Jetdirect print server, and the HP LaserJet 2300L printer and HP LaserJet 2300 printer require 16 MB of RAM and an HP Jetdirect print server.

To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 and later or

Netscape 6.2 and later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator

4.7 is required for HP-UX 10 and HP-UX 11. The embedded Web server works when the printer is connected to an IP-based network. The embedded Web server does not support IPX-based printer connections. You do not have to have Internet access to open and use the embedded

Web server.

When the printer is directly connected to a computer, the embedded Web server is supported for

Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and

Alerts software.

When the printer is connected to the network, the embedded Web server is automatically available.

Opening the embedded Web server

1 In a supported Web browser on your computer, type the IP address for the printer. (To find the IP address, print a configuration page. For more information about printing a

configuration page, see “Configuration page” on page 72

Once you open the URL, you can bookmark it so that you can return to it quickly in the future.

2 The embedded Web server has three tabs that contain settings and information about the printer: the Information tab, the Settings tab, and the Network tab. Click the tab that you want to view.

3 See the following sections for more information about each tab.

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Information tab

The Information pages group consists of the following pages.

Device Status. This page shows the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change

Settings.

Configuration page. This page shows the information found on the printer configuration page.

Supplies Status. This page shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area of the window. To visit any website, you must have Internet access.

Event log. This page shows a list of all printer events and errors.

Device information. This page also shows the printer network name, address, and model information. To change these entries, click Device Information on the Settings tab.

Control panel. Click this button to view the current status of the printer’s control panel.

Settings tab

This tab allows you to configure the printer from your computer. The Settings tab can be password protected. If this printer is networked, always consult with the printer administrator before changing settings on this tab.

The Settings tab contains the following pages.

Configure Device. Configure all printer settings from this page. This page contains the traditional menus found on printers using a control panel display. These menus include

Information, Paper Handling, and Configure Device.

Alerts. Network only. Set up to receive e-mail alerts for various printer and supplies events.

Email. Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail.

Security. Set a password that must be entered to gain access to the Settings and

Networking tabs. Enable and disable certain features of the EWS.

Other Links. Add or customize a link to another website. This link is shown in the Other

Links area on all embedded Web server pages. These permanent links always appear in the Other Links area: HP Instant Support™, Order Supplies, and Product Support.

Device Information. Name the printer and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the printer.

Language. Determine the language in which to display the embedded Web server information.

Time Services. Set the printer to retrieve the date and time from a network server at regular intervals.

Networking tab

This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an

HP Jetdirect print server card.

Using the embedded Web server 63

Using HP Web Jetadmin software

HP Web Jetadmin 7.0 is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers.

Management is proactive, allowing network administrators the ability to resolve printer issues before users are affected. Download this free, enhanced-management software at http://www.hp.com/go/webjetadmin_software . To obtain plug-ins to HP Web Jetadmin, click

plug-ins, and then click applications.

If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser (such as Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or later) by browsing to the HP Web Jetadmin host.

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Using Printer Status and Alerts

The Printer Status and Alerts software is available to users of both networked and directly connected printers. This software allows you to view the embedded Web server information for a particular printer. It also generates messages on the computer regarding the status of the printer and print jobs. Depending on how the printer is connected, you can receive different messages.

Networked printers

You can receive alert messages that appear when you are printing to a particular printer if that printer experiences a problem but it can continue to print. Example problems include a tray that is open, a print cartridge that is low, or a condition that prevents printing (such as paper is out, or a print cartridge is empty).

Directly connected printers (parallel and USB)

You can receive alert messages that appear when the printer experiences a problem but it can continue printing or a problem that prevents it from printing. You can also receive messages just when supplies are low.

You can set alert options for a single printer that supports Printer Status and Alerts, or you can set alert options for all printers that support Printer Status and Alerts. For networked printers, these alerts only appear for your jobs.

Note that even if you are setting alert options for all printers, not all options you select can apply to all printers. For example, if you select the option for notifying you when the print cartridge is low, then all directly connected printers that support Printer Status and Alerts will generate a message when the print cartridge is low. However, none of the networked printers will generate this message, nor will directly connected printers that do not support Printer Status and Alerts.

To choose which status messages appear

1 Open Printer Status and Alerts in one of these ways:

• Double-click the Printer Status and Alerts tray icon, which is in the Tray Manager.

• On the Start menu, point to Programs, point to Printer Status and Alerts, and click

Printer Status and Alerts.

2 Click the Options icon in the left pane.

3 In the For field, select the printer driver for this printer, or select All Printers.

4 Clear the options for the messages you do not want to appear, and select the options for the messages you do want to appear.

5 Under Status check rate, select how frequently you want the software to update the printer status information that the software uses to generate the messages. Status Check Rate might not be available if the printer administrator has restricted the rights to this function.

To view status messages and information

On the left side of the window, select the printer for which you want to see information.

Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the Printer Status and Alerts window to view a list of previous jobs sent to the printer from your computer.

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Managing and configuring printer drivers

Your system or network administrator can use the driver management and configuration solution to configure printer drivers before you install and deploy them within your environment. This is helpful when you configure printer drivers for multiple workstations or printers that share the same configuration.

When you preconfigure your printer driver to match the printer hardware, you can gain access to all of the printer accessories through the driver. You can also configure most driver feature settings. Five of the driver features can be “locked.” This means that you can choose not to allow users to change the duplex, print color as gray, input tray, output tray, and media type settings.

(Some features might not apply to all printers. For example, some printers do not include color printing or duplexing.)

The driver management and configuration solution saves time and reduces management costs.

Previously, if an administrator wanted to configure printer drivers, the configuration had to be completed at each client workstation. Because the driver management and configuration solution offers multiple configuration options, administrators can create a single configuration, in a central location, that best fits their software installation and deployment strategy.

The driver management and configuration solution also gives administrators more control over their printing environment, because they can deploy drivers that share the same configuration across an entire organization. They can use the “lock” feature to support organization initiatives.

For example, if a printer includes a duplexer, locking the duplex setting ensures that all print jobs are printed on two sides to save paper. All of the controls can be deployed from a single computer.

Two methods are available:

HP Web Jetadmin software plug-in customization utility

Regardless of the configuration method that is used, one configuration can be shared by all printer drivers for a given printer model with one pass through either the plug-in or the utility. The single configuration provides support for multiple operating systems, printer driver languages, and localized language versions.

A single configuration file is associated with all supported drivers, and can be modified by using either the plug-in or the utility.

HP Web Jetadmin software plug-in

A driver management and configuration plug-in is available for the HP Web Jetadmin software.

You can use the plug-in to configure the printer drivers before installation and deployment. This method for managing and controlling printer drivers provides a complete, end-to-end solution that you can use to set up and configure the printer, the print path (queue), and the client computers or workstations. The following activities are included in the workflow:

Discover and configure the printer(s).

Discover and configure the print path on the server(s). You can have multiple servers configured in a batch, or multiple printers (of the same model type) using a single server.

Obtain the printer driver(s). You can install multiple drivers for each print queue that is connected to a server in environments that support multiple operating systems.

Run the configuration editor (the editor is not supported for some older drivers).

Deploy the configured printer drivers to the server(s).

Instruct the end-users to connect to the print server. The configured driver for their operating system is automatically deployed to their computer.

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Administrators can use the HP Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plug-in from http://www.hp.com/go/webjetadmin_software .

Customization utility

Administrators can use a customization utility to create a custom installation package that includes only the components that are needed within a specific organization or operating environment. The customization utility is available in two places: on the CD-ROM that comes with the printer (the utility is one of the installer options) in the printing system software that is available for downloading from the HP website for the printer model ( http://www.hp.com/lj2300 )

The installation procedure prompts the administrator to select components from the contents of the printing system. During this process, the administrator is prompted to configure the printer driver settings, if the selected drivers support preconfiguration. The process yields a customized installation package that the administrator can deploy to install the configured printer drivers on the client computers and workstations. The customization utility supports silent and batch operations.

ENWW Managing and configuring printer drivers 67

Managing the print cartridge

CAUTION

This section provides information about HP print cartridges, how to store them, how to identify genuine ones, and their life expectancy. Information also appears about non-HP print cartridges.

“HP print cartridges” on page 68

“Non-HP print cartridges” on page 68

“Print-cartridge authentication” on page 68

“Print-cartridge storage” on page 68

“Print-cartridge life expectancy” on page 69

“Checking the supply level” on page 69

“Cartridge low and cartridge out conditions” on page 70

HP print cartridges

When you use a genuine new HP print cartridge, part number Q2610A (6,000-page cartridge), you can obtain several types of information, such as the following: amount of toner remaining estimated number of pages remaining number of pages printed other supplies information

Non-HP print cartridges

Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

If you use a non-HP print cartridge, the printer is unable to report the levels of the supplies for the printer, calculation of the number of pages remaining, and cartridge-usage information. The printer does report a non-HP print cartridge with a message on the control panel display ( Non-HP cartridge detected ).

If the non-HP print cartridge was sold to you as a genuine HP product, please call the HP fraud hotline. (See

“Contacting the HP fraud hotline” on page 124 .)

Print-cartridge authentication

The printer will let you know that a print cartridge is not a genuine HP print cartridge when you insert it into the printer.

If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, call the HP fraud hotline. See

“Contacting the

HP fraud hotline” on page 124 .

Print-cartridge storage

Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years.

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

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Print-cartridge life expectancy

The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5 percent coverage

(typical for a business letter), an HP print cartridge lasts an average of 6,000 pages. This assumes that toner density is set to 3 and EconoMode is off. (These are the default settings. For details about these settings, see the description of

ECONOMODE

and

TONER DENSITY

“Print

Quality submenu” on page 151 .)

At any time, you can verify life expectancy by checking the supply level, as described in

“Checking the supply level” on page 69

Checking the supply level

You can check the supply (toner) level using the printer control panel, the embedded Web server, printer software, or HP Web Jetadmin.

To check the supply level using the control panel

1 Press button) to open the menus.

2 Use button) or ( D OWN button) to scroll to INFORMATION , and then press

S ELECT ( ).

3 Use button) or ( D OWN button) to scroll to PRINT SUPPLIES STATUS PAGE , and then press ( S ELECT

button). See “Supplies status page” on page 74 for information

about the supplies status page.

To check the supply level using the embedded Web server

1 In your Web browser, enter the IP address for the printer home page. This takes you to the printer status page. (See

“Opening the embedded Web server” on page 62

2 On the left side of the screen, click Supplies Status. This takes you to the supplies status

page, which provides supply level information. (See “Supplies status page” on page 74

for information about the supplies status page.)

To check the supply level using the printer software

Three things are required to use this feature:

The Printer Status and Alerts software on the CD-ROM that came with the printer must be enabled on your computer. (See

“Using Printer Status and Alerts” on page 65 .)

The printer must be directly connected to your computer with a parallel cable.

You must have access to the Internet.

1 At the bottom right of your screen, double-click the Printer icon. This opens the status window.

2 On the left side of the status window, click the Printer icon from which you want to obtain status.

3 At the top of the status window, click the Supplies link. You can also scroll down to Supplies

Status.

If you want to order supplies, click Order Supplies. This opens a browser that produces a URL from which to purchase supplies. Select the supplies you wish to order and finish the ordering process.

Managing the print cartridge 69

To check the supply levels using HP Web Jetadmin

In HP Web Jetadmin, select the printer device. The device status page shows supply-level information.

Cartridge low and cartridge out conditions

The printer alerts you if the print cartridge is low on toner or out of toner.

When the cartridge is low on toner

When the cartridge is low on toner, the printer control panel shows the

ORDER CARTRIDGE

message. The

ORDER CARTRIDGE

message first appears when about 10 percent of the toner remains in the print cartridge (at 5 percent coverage, about 600 pages remaining).

The default is for the printer to continue printing until the toner runs out, but you might prefer to have the printer stop instead of continuing when the

ORDER CARTRIDGE

message first appears — for example, if you want print quality to remain consistently high during print jobs, or if you do not want the cartridge to run out during a long print job. To configure the printer to stop, set

CARTRIDGE LOW=STOP (in the System Setup submenu of the Configure Device menu). (See

“ CARTRIDGE LOW ” on page 155

.) Then, when

ORDER CARTRIDGE

appears, the printer will stop printing. You can resume printing by pressing ( S ELECT button) for each print job.

When the cartridge is out of toner or drum life

The REPLACE CARTRIDGE message appears in one of these situations:

When the print cartridge is out of toner. If CARTRIDGE OUT is set to CONTINUE (in the

System Setup submenu of the Configure Device menu), the printer continues printing without interaction until the cartridge reaches the end of drum life. HP does not guarantee print quality after the REPLACE CARTRIDGE message is first displayed. Replace the print cartridge as soon as possible. (See

“Ordering parts, accessories, and supplies” on page 116 .)

The REPLACE CARTRIDGE message remains until you replace the print cartridge. If

CARTRIDGE OUT is set to STOP , the printer stops printing until you replace the print cartridge or resume printing by pressing ( S ELECT button) for each print job.

When the drum life of the print cartridge is out. You must replace the print cartridge to continue printing. No override is possible, even if toner remains in the cartridge. (See

“Ordering parts, accessories, and supplies” on page 116 .)

This situation occurs to protect the printer.

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Configuring e-mail alerts

You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.

You can configure the following: the device that you want to monitor (in this case, the printer) what alerts are to be received (for example, alerts for jams, paper out, ORDER CARTRIDGE ,

REPLACE CARTRIDGE , and cover open) the e-mail account to which the alerts should be forwarded

For

HP Web Jetadmin

Embedded Web server

See the following section

“Using HP Web Jetadmin software” on page 64 for general information

about HP Web Jetadmin

HP Web Jetadmin online Help for details about alerts and how to set them up

“Using the embedded Web server” on page 62

for general information about the embedded Web server

Embedded Web server online Help for details about alerts and how to set them up

ENWW Configuring e-mail alerts 71

Checking the printer configuration

Note

At the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here:

“Menu map” on page 72

“Configuration page” on page 72

“Supplies status page” on page 74

(includes information about print-cartridge use)

“PS or PCL font list” on page 76

For a complete list of printer information pages, see the Information menu at the printer control panel (

“Information menu” on page 145 ).

Keep these pages nearby for troubleshooting. They are also useful if you contact HP Customer

Care.

Menu map

Print the menu map to see the current settings for the menus and items available at the printer control panel.

To print a menu map

1 Press button) to open the menus.

2 Use button) or ( D OWN button) to scroll to INFORMATION , and then press

( S ELECT button).

3 Use button) or ( D OWN button) to scroll to

PRINT MENU MAP

, and then press

( S ELECT button).

You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden in the program or printer driver.)

For a complete list of control panel items and possible values, see

“Control panel menus” on page 143

. To change a control panel setting, see “Changing control panel settings” on page 25 .

Configuration page

Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages.

If an HP Jetdirect print server is installed, an HP Jetdirect configuration page prints as well. The

IP address of the HP Jetdirect print server appears on this page.

To print a configuration page at the control panel

1 Press button) to open the menus.

2 Use button) or ( D OWN button) to scroll to INFORMATION , and then press

( S ELECT button).

3 Use ( ) ( U P button) or ( D OWN button) to scroll to PRINT CONFIGURATION , and then press

( S ELECT button).

An example of the configuration page follows. The content of the configuration page varies, depending on the options currently installed in the printer.

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Note

You can also obtain configuration information in the embedded Web server. For details, see “Using the embedded Web server” on page 62 .

ENWW

Printer Information

Event Log

3 Installed Personalities and Options

4 Memory

Security

Paper Trays and

Options

Lists the model, serial number, page counts, and other information for the printer.

Lists the number of entries in the event log, the maximum number of entries viewable, and the last three entries.

Lists all printer languages that are installed (such as PS and PCL) and lists options that are installed in each DIMM slot and EIO slot.

Lists printer memory, PCL Driver Work Space (DWS), and resource saving information.

Lists the status of the printer control panel lock, control panel password, and disk drive (if one is installed in the printer).

Lists the size settings for all trays and lists optional paper-handling accessories that are installed.

Checking the printer configuration 73

Note

Supplies status page

Use the supplies status page to obtain information about the print cartridge installed in the printer, the amount of life left in the print cartridge, and the number of pages and jobs that have been processed.

You can also obtain supplies status information in the embedded Web server. For details, see

“Using the embedded Web server” on page 62 .

To print a supplies status page at the control panel

1 Press button) to open the menus.

2 Use button) or ( D OWN button) to scroll to INFORMATION , and then press

( S ELECT button).

3 Use button) or ( D OWN button) to scroll to PRINT SUPPLIES STATUS PAGE , and then press ( S ELECT button).

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1 Supplies website

2 Cartridge information

Lists the local website for ordering supplies through the Internet.

Provides information about the estimated number of pages remaining for the amount of toner left in the cartridge, status of the toner supply, and print-cartridge serial number.

3 Printing statistics Lists statistics about total number of pages and jobs processed using this print cartridge and page count by paper size.

Shows the installation date and last use date for this print cartridge.

4 Manufacture information

5 Recycling website Lists the website for information about returning used HP print cartridges.

Checking the printer configuration 75

Note

PS or PCL font list

Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.)

To print a PS or PCL font list

1 Press button) to open the menus.

2 Use button) or ( D OWN button) to scroll to INFORMATION , and then press

( S ELECT button).

3 Use button) or ( D OWN button) to scroll to PRINT PS FONT LIST or PRINT PCL

FONT LIST , and then press ( S ELECT button) .

The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following information can be found on the PCL font list:

Font gives the font names and samples.

Pitch/Point indicates the pitch and point size of the font.

Escape Sequence (a PCL 5e programming command) is used to select the designated font.

(See the legend at the bottom of the font list page.)

For information about using printer commands to select a font with MS-DOS

programs, see

“Selecting PCL 5e fonts” on page 171 .

Font # is the number used to select fonts at the printer control panel (not in the program). Do not confuse the font # with the font ID, described below. The number indicates the DIMM slot where the font is stored.

• SOFT : Downloaded fonts, which stay resident in the printer until other fonts are downloaded to replace them, or until the printer power is turned off.

• INTERNAL : Fonts that permanently reside in the printer.

Font ID is the number you assign to soft fonts when you download them through software.

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Cleaning the printer

CAUTION

Over time, particles of toner and paper accumulate inside the printer. This can cause print-quality problems during printing. Cleaning the printer eliminates or reduces these problems.

Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the printer from dust and debris.

Cleaning the outside

Clean the outside of the printer with a cloth that has been dampened with water.

Do not use ammonia-based cleaners on or around the printer.

ENWW Cleaning the printer 77

Cleaning the paper path and print-cartridge areas

Over time, particles of toner and paper accumulate inside the printer.

This can cause print-quality problems during printing. Cleaning the printer eliminates or reduces these problems.

To clean the inside of the printer

1 Turn the printer off and unplug the power cord.

2 Open the top cover.

3 Remove the print cartridge.

CAUTION

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Be careful not to touch the transfer roller (the black, rubber roller located underneath the print cartridge). Skin oils on the roller can cause print-quality problems.

4 With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity.

5 Reinstall the print cartridge and close the top cover.

Note

If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.

6 Plug in the power cable and turn the printer on.

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Cleaning the fuser

Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. (See

“Toner specks” on page 104

To ensure optimum print quality, HP recommends that you use the cleaning page every time that you replace the print cartridge or on an automatic interval that you can set up.

The cleaning procedure takes about 2.5 minutes to complete. A message (either CREATING

CLEANING PAGE or CLEANING ) appears on the printer control panel display while the cleaning is taking place.

To run the cleaning page

In order for the cleaning page to work properly, print the page on copier-grade paper (not bond, heavy, or rough paper).

1 If your printer model includes a duplexer, open the rear output bin.

2 Press button) to open the menus.

3 Use button) or ( D OWN button) to scroll to CONFIGURE DEVICE , and then press

( S ELECT button).

4 Use button) or ( D OWN button) to scroll to PRINT QUALITY , and then press

( S ELECT button).

5 Use button) or ( D OWN button) to scroll to CREATE CLEANING PAGE , and then press

( S ELECT button).

6 Follow the instructions on the cleaning page to complete the cleaning process.

7 If your printer model includes a duplexer, close the rear output bin.

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Problem solving

This section will help you troubleshoot and solve minor printer problems.

“Troubleshooting checklist” on page 82

“Troubleshooting general printing problems” on page 83

“Printing special pages” on page 87

“Understanding printer messages” on page 88

“Clearing jams” on page 97

“Troubleshooting print-quality problems” on page 102

“Troubleshooting network printing problems” on page 107

“Troubleshooting common Windows problems” on page 108

“Troubleshooting common Macintosh problems” on page 109

“Troubleshooting common PostScript problems” on page 114

Troubleshooting checklist

If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Make sure that the printer R EADY light is on.

Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.

If the problem persists, check these troubleshooting sections:

If no lights are on, check the power cord connections. Check the power switch. Check the power source by plugging into another outlet.

If other lights are on, note the message in the control panel display and go to

“Interpreting control-panel messages” on page 89

If the page does not print, check the cable connection between the printer and computer. Make sure that you are using the proper cable.

Check the print queue or the print spooler (the print monitor on a

Macintosh computer) to see if the printer has been paused.

Verify that you have installed the HP LaserJet 2300 series printer driver.

Check the software application to make sure that you are using an

HP LaserJet 2300 series printer driver and port.

If the page is interrupted during printing, go to

“Troubleshooting general printing problems” on page 83 .

“Printing special pages” on page 87

“Troubleshooting general printing problems” on page 83

“Troubleshooting network printing problems” on page 107

“Troubleshooting common Windows problems” on page 108

“Troubleshooting common Macintosh problems” on page 109

“Troubleshooting common PostScript problems” on page 114

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Troubleshooting general printing problems

Symptom Possible cause

Control panel display is hard to read.

The contrast is too high or too low for your office environment.

Printer selects media from the wrong tray.

The tray selection in the software application might be incorrect.

Solution

Adjust the contrast on the control

panel display (see “ DISPLAY

BRIGHTNESS ” on page 154

For many software applications, the paper tray selection is found under the Page Setup menu within the application.

Remove any media in other trays to make the printer select from the desired tray.

For Macintosh computers, use the

HP LaserJet Utility to change the priority of the tray.

Printer does not pull paper from tray 2 or tray 3.

The configured size does not match the size of the media loaded in the tray.

Change the configured size to match the size of the media loaded in the tray through the control panel.

The rear paper-length guide is set incorrectly (tray 2 or tray 3).

The rear paper stop is set incorrectly (tray 3).

To properly set the rear guides, see

“Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32 or

“Loading tray 3 (500-sheet tray)” on page 34 .

For tray 3, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.

Paper curls when it exits the printer.

The paper curls when exits the top output bin.

First sheet of media jams in the print cartridge area.

A combination of high humidity and high temperature is affecting the media.

Open the rear output bin to allow the paper to exit in a straight path through the printer.

Turn over the paper that you are printing on.

Reduce the fusing temperature to reduce the curling (see

“ FUSER

MODES ” on page 152

Adjust the printer for high humidity and high temperature conditions

(see

“ MORE SEPARATION ” on page 152 ).

ENWW Troubleshooting general printing problems 83

Symptom

Print job is extremely slow.

Possible cause Solution

The job might be very complex.

The maximum speed of the printer cannot be exceeded even when more memory is added.

Printing speeds might be automatically reduced when printing on special-sized media.

Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer.

You are printing a PDF or

PostScript (PS) file using a PCL printer driver.

Try using the PS printer driver rather than the PCL printer driver.

(You can usually do this from a software program.)

In the printer driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.

In the printer driver, set the type to

plain paper (see “Printing by type and size of media” on page 53 ).

Note: If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.

Print job prints on both sides of the paper.

The printer is set for duplexing. See

“Changing the settings for a print job” on page 47 to change the

setting, or see the online Help.

Print job contains only one page but the printer processes the back side of the page as well (the page comes part of the way out, and then goes back into the printer).

The printer is set for duplexing.

Even if the print job contains only one page, the printer processes the back side as well.

See

“Changing the settings for a print job” on page 47 to change the

setting, or see the online Help.

Do not try to pull the page out of the printer before duplexing is complete. Jamming might result.

Pages print, but are totally blank.

The sealing tape might still be in the print cartridge.

Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge.

The file might have blank pages. Check the file to make sure that it does not contain blank pages.

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Symptom

The printer prints, but the text is wrong, garbled, or incomplete.

Possible cause

The printer cable is loose or defective.

Solution

Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable.

The printer is on a network or sharing device and is not receiving a clear signal.

The wrong driver was selected in the software.

The software program is malfunctioning.

Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works.

Check the software’s printer selection menu to make sure that an HP LaserJet 2300 series printer is selected.

Try printing a job from another program.

ENWW Troubleshooting general printing problems 85

Symptom Possible cause Solution

The printer does not respond when you select Print in the software.

The printer is out of paper.

The printer might be in manual feed mode.

Add paper.

Change the printer from manual feed mode (see

“ MANUAL FEED ” on page 149 ).

The cable between the computer and the printer is not connected properly.

Disconnect and reconnect the cable.

The printer cable is defective.

The wrong printer was selected in the software.

There might be a jam.

The software for the printer is not configured for the printer port.

The printer is on a network and is not receiving a signal.

The printer is not receiving power.

The printer is malfunctioning.

If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.

Check the software printer selection menu to make sure that an

HP LaserJet 2300 series printer is selected.

Clear any jams, paying careful attention to the duplexer area. See

“Clearing jams” on page 97 .

Check the software’s printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.

Disconnect the printer from the network and use a parallel or US B cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.

Clear any stopped jobs from the print queue.

If no lights are on, check the power cord connections. Check the power switch. Check the power source.

Check the control panel display for messages and lights to determine if the printer is indicating an error.

Note any message and see

“Interpreting control-panel messages” on page 89 .

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Printing special pages

Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer.

Configuration page

The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see

“Configuration page” on page 72 . If you have an EIO print server card installed, a second page (the Jetdirect page)

prints that lists all of the HP Jetdirect information.

Font list

You can print a font list using the control panel (see

“PS or PCL font list” on page 76 ) or (for

Macintosh computers) the HP LaserJet Utility (see “HP LaserJet Utility” on page 15

Supplies status page

“Supplies status page” on page 74 ).

ENWW Printing special pages 87

Understanding printer messages

Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing job ) or an error condition (such as CLOSE FRONT DOOR ) that needs attention.

“Interpreting control-panel messages” on page 89 lists the most common messages

that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list.

Using the printer online Help system

This printer features an online Help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions about gaining access to the online Help system.

Whenever a message alternates with For help press ?

, press ( H ELP button) to view the help and use ( U P button) and ( D OWN button) to scroll through the message.

To exit the online Help system, press ( H ELP button).

Resolving persistent messages

Some messages (for example, requests to load a tray or a message that a previous print job is still in the printer memory) allow you to press ( S ELECT button) to print, or to press C ANCEL

J OB to clear the job and eliminate the message.

If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See

“Contacting HP” on page 123 or go to

http://www.hp.com/ support/lj2300 .)

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Interpreting control-panel messages

Message

Access denied menus locked

Canceling...

[JOBNAME]

Checking paper path

Checking printer

Description

The printer control panel function you are trying to use has been locked to prevent unauthorized access.

Recommended action

See your network administrator.

The printer is canceling a job. The message continues while the job is stopped, the paper path is cleared, and any remaining incoming data on the active data channel is received and discarded.

No action necessary.

The printer is checking for possible jams or paper that was not cleared from the printer.

No action necessary.

The printer is checking for possible jams or paper that was not cleared from the printer.

No action necessary.

CHOSEN PERSONALITY NOT

AVAILABLE alternates with

The printer received a request for a personality (printer language) that does not exist in the printer. The print job is canceled.

To continue press

Print the job using a printer driver for a different printer language, or add the requested language to the printer (if available).

To see a list of available personalities, print a configuration

page. (See “Configuration page” on page 72 .)

Clearing paper path The printer jammed or the printer was turned on and media was detected in a wrong location. The printer is automatically attempting to eject the pages.

Wait for the printer to finish trying to clear the pages. If it cannot, a jam message will appear on the control panel display.

Event log empty

Cartridge installed

INSTALL CARTRIDGE alternates with

For help press

LOAD TRAY [XX]

[TYPE] [SIZE]

You are attempting to view an empty event log by selecting SHOW

EVENT LOG from the control panel.

No action necessary.

This message appears for approximately 10 seconds after you install a new, genuine HP cartridge.

No action necessary.

The print cartridge is missing and must be reinstalled for printing to continue.

Replace or correctly reinstall the print cartridge.

The tray that is indicated is configured for a specific type and size of media needed by a print job, but the tray is empty. All other trays are also empty.

Load the requested media in the tray that is indicated.

Understanding printer messages 89

Message

LOAD TRAY [XX]

[TYPE] [SIZE] alternates with

To use another tray press or

For help press or

To continue press

MANUALLY FEED

[TYPE] [SIZE] alternates with

To use another tray press or

For help press or

To continue press

Description Recommended action

A job is sent that requires a specific type and size that is not available in the tray that is indicated.

Perform one of these steps:

Load the requested media into the indicated tray and press

( S ELECT button).

Press to use a type and size that are available in another tray.

The printer is waiting for media to be loaded in tray 1 for manual feed.

Perform one of these steps:

Load the requested media into the tray 1 and press

( S ELECT button).

Press button) to use a type and size that are available in another tray.

No job to cancel The C ANCEL J OB button was pressed, but there is no active job or buffered data to cancel.

The message is displayed for approximately 2 seconds before the printer returns to the ready state.

No action necessary.

ORDER CARTRIDGE

LESS THAN [XXXX] PAGES

This message appears when the

CARTRIDGE LOW setting in the

System Setup submenu is set to

CONTINUE and the cartridge has only 10 percent of its toner remaining (see

“ CARTRIDGE LOW ” on page 155 ).

Make sure that you have a new cartridge ready (see

“Ordering parts, accessories, and supplies” on page 116

Paused alternates with

To return to ready press RESUME key

SIZE MISMATCH

TRAY [XX]= [SIZE] alternates with

Ready

For help press

The printer is paused but continues to receive data until the memory is full. The printer is not experiencing an error.

Press P AUSE /R ESUME .

The tray indicated is loaded with a different size of paper than the size configured for the tray.

Load the tray with the size configured for the tray.

Make sure that the guides are positioned correctly in the tray, and then make sure that the switch in the tray is set correctly to Custom or

Standard.

TRAY [ XX] EMPTY

[TYPE] [SIZE] alternates with

Ready

For menus press

The tray is out of media.

Load paper in the empty tray to clear the message.

If you do not load the specified tray, the printer will continue printing from the next available tray with the same paper size and type, and the message will continue to appear.

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Message

TYPE MISMATCH

TRAY [XX]=[TYPE] alternates with

Ready

For help press

Description

The system detected a different type of media from the type specified for the tray in the paper path coming from tray XX .

Recommended action

1 Verify that the correct media is loaded in the tray.

2 Check the driver settings to make sure that the expected media type is selected.

3 Check the media-type settings on the printer control panel to make sure that the printer is set for the media type that is in the tray.

4 Refer to the printer software online Help for more information.

The printer did not detect the type and size of media requested. The message shows the most likely type and size available and the tray in which they are available.

Press button) to accept the values in the message, or use ( U P button) and

( D OWN button) to scroll through the available choices.

USE TRAY [XX]

[TYPE] [SIZE] alternates with

To change press /

To continue press

10.XX.YY SUPPLIES

MEMORY ERROR

For help press

13.XX.YZ JAM IN

[LOCATION]

An error has occurred in one or more of the printer’s supplies.

Values of XX and YY are listed below:

00 = memory is defective

01 = memory is missing

00 = black print cartridge

1 Turn the printer power off, and then turn the printer power on to clear the message.

2 If the message persists, contact an HP-authorized service or support provider (see

specified location. (See “Clearing jams” on page 97

A jam has occurred in the specified location.

Remove jammed media from the

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider (see

“Installing memory” on page 165 .)

20 INSUFFICIENT MEMORY alternates with

To continue press

The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

Press button) to print the transferred data (some data might be lost), and then simplify the print job or install additional memory. (See

21 PAGE TOO COMPLEX alternates with

To continue press

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

1 Press button) to print the transferred data.

(Some data might be lost.)

2 If this message appears often, simplify the print job or install additional memory. (See

“Installing memory” on page 165 .)

Understanding printer messages 91

Message

22 EIO [X]

BUFFER OVERFLOW alternates with

To continue press

22 PARALLEL I/O

BUFFER OVERFLOW alternates with

To continue press

Description Recommended action

Too much data was sent to the EIO card in the specified slot [ X ] . An improper communications protocol might be in use.

1 Press button) to clear the message. (The job will not be printed.)

2 Check the host configuration. If the message persists, contact an HP-authorized service or support provider (see

(See “Ordering parts, accessories, and supplies” on page 116

Too much data was sent to the parallel port.

1 Check for a loose cable connection and be sure to use a high-quality cable. Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.

2 This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the

printer. (See “Printer software” on page 11 .)

3 Press button) to clear the error message. (The job will not be printed.)

4 If the message persists, contact an HP-authorized service or support provider (see

Too much data was sent to the serial port.

Press button) to clear the error message. (The job will not be printed.)

22 SERIAL I/O

BUFFER OVERFLOW alternates with

To continue press

22 USB I/O

BUFFER OVERFLOW

40 EIO [X] BAD

TRANSMISSION alternates with

To continue press

41.X PRINTER ERROR alternates with

To continue press

Too much data was sent to the USB port.

Press button) to clear the error message. (The job will not be printed.)

The connection has been broken between the printer and the EIO card in the specified slot [X] .

Press button) to clear the error message and continue printing.

A temporary printing error occurred.

1 Press button). The page containing the error automatically reprints if jam recovery is enabled.

2 Turn the printer power off, and then turn the printer power on.

3 If the message persists, contact an HP-authorized service or support provider (see

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ENWW

Message

41.3 UNEXPECTED

SIZE IN TRAY [XX] alternates with

LOAD TRAY [XX]:

[TYPE] [SIZE]

41.5 UNEXPECTED

TYPE IN TRAY XX alternates with

LOAD TRAY [XX]:

[TYPE] [SIZE]

49.XXXXX

PRINTER ERROR

50.X FUSER ERROR

For help press

51.X

PRINTER ERROR alternates with

To continue turn off then on

52.X

PRINTER ERROR alternates with

To continue turn off then on

Description

This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.

Recommended action

1 Reload the tray with the correct paper size.

2 Press button) to scroll to TRAY XX SIZE= .

Reconfigure the size in a tray so that the printer will use a tray that contains the size required for the print job.

3 If the error does not clear, turn the printer power off, then turn the printer power on.

4 If the message persists, contact an HP-authorized service or support provider (see

The printer detected a paper type different than what it was expecting.

1 Reload the tray with the correct paper type.

2 Press button) to scroll to TRAY XX TYPE= .

Reconfigure the size in a tray so that the printer uses a tray that contains the type required for the print job.

3 If the error does not clear, turn the printer power off, and then turn the printer power on.

4 If the message persists, contact an HP-authorized service or support provider (see

A critical firmware error has occurred.

1 Turn the printer power off, leave it off for 20 minutes, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

A fuser error has occurred.

1 Turn the printer power off and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

Understanding printer messages 93

Message

53.XY.ZZ

PRINTER ERROR

55.X

PRINTER ERROR alternates with

To continue turn off then on

56.X

PRINTER ERROR alternates with

To continue turn off then on

57.X

PRINTER ERROR alternates with

To continue turn off then on

58.X

PRINTER ERROR alternates with

To continue turn off then on

Description Recommended action

There is a problem with the printer memory. The DIMM that caused the error will not be used. Values of X ,

Y , and ZZ are as follows:

X = DIMM type

0 = ROM

1 = RAM

Y = Device location

0 = Internal memory (ROM or

RAM)

1 to 3 = DIMM slot 1, 2, or 3

ZZ = Error number

1 You might need to reseat or replace the specified DIMM.

Turn the printer power off and then reseat the DIMM that caused the error.

2 Try using a different printer driver or printing a smaller file.

3 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred.

1 Turn the printer power off and then turn the printer power on.

2 Try using a different printer driver or printing a smaller file.

3 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred as a result of an incorrect input or output request.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred in one of the printer fans.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

“Electrical specifications” on page 132

A printer error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply.

To resolve problems with the power supply:

1 Remove the printer from any

UPS supplies, additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem.

2 If the printer is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.

The line voltage and current source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer. (See

If the message persists, contact an

HP-authorized service or support provider (see

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Message

59.X

PRINTER ERROR alternates with

To continue turn off then on

62 NO SYSTEM

64 PRINTER ERROR alternates with

To continue turn off then on

Description Recommended action

A temporary printing error occurred.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

This message indicates that no system was found. The printer software system is corrupt.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

A temporary printing error occurred in the scan buffer.

1 Turn the printer power off, and then turn the printer power on.

2 If the message persists, contact an HP-authorized service or support provider (see

printer. (See “Installing memory” on page 165 .)

ENWW Understanding printer messages 95

Message

79.XXXX

PRINTER ERROR alternates with

To continue turn off then on

8X.YYYY

EIO ERROR

Description

The printer detected a critical hardware error.

Recommended action

1 Press C ANCEL J OB to clear the print job from the printer memory. Turn the printer power off, and then turn the printer power on.

2 Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. (If the message appears only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, try these steps.

1 Turn the printer power off.

2 Disconnect all cables to the printer that connect it to the network or computer.

3 Remove all memory DIMMs or third-party DIMMs from the

4 Remove all EIO devices from the printer. (See

“Installing an

HP Jetdirect EIO card” on page 168

5 Turn the printer power on.

If the error no longer exists, follow these steps.

1 Install each DIMM and EIO device one at a time, making sure to turn the printer power off and back on as you install each device.

2 Replace a DIMM or EIO device if you determine that it causes the error.

3 Reconnect all cables that connect the printer to the network or computer.

The EIO accessory card in slot [X] has encountered a critical error.

1 Turn the printer power off, and then turn the printer power on.

2 Turn the printer power off, reseat the EIO accessory in slot

[X] , and then turn the printer power on.

3 Turn the printer power off, remove the EIO accessory from slot [X] , install it in a different

EIO slot, and then turn the printer power on.

4 Replace the EIO accessory in slot [X] .

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Clearing jams

Occasionally, media can become jammed during a print job. The following are some of the causes:

Trays are loaded improperly or overfilled.

Tray 2 or tray 3 is removed during a print job.

The top cover is opened during a print job.

The media that is being used does not meet HP specifications (see

The media that is being used is outside of the supported size range (see

“Print-cartridge area” on page 98 )

Typical jam locations

Jams can occur at four locations:

Note

1 Print-cartridge area (see

Input-tray areas (see “Tray 2 or tray 3 paper-feed area” on page 99 )

3 Output-bin areas (see

“Output areas” on page 100 )

4 Duplexer area (applies only to the HP LaserJet 2300d printer,

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer) (see “Duplexer area” on page 101

)

Find and remove the jammed media by using the instructions provided in this section. If the location of the jam is not obvious, look first in the print cartridge area.

Be sure to remove all torn pieces of media that remain in the printer.

Loose toner might remain in the printer after a jam. This should clear after a few sheets have been printed. See

“Loose toner” on page 105 .

ENWW Clearing jams 97

Print-cartridge area

Jams in this area might result in loose toner on the page. If you get any toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1 Open the top cover.

2 Remove the print cartridge.

CAUTION

To prevent damage, do not expose the print cartridge to light for more than a few minutes. Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer.

3 Carefully lift up the registration plate. If the leading edge of the print media is visible, gently pull the media toward the rear of the printer to remove it from the printer.

If the media is difficult to remove or has already entered the output area, remove the jam as described in

“Output areas” on page 100 .

4 When the jammed media has been removed, gently flip down the registration plate. Reinstall the print cartridge and shut the top cover.

Note

If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.

If the A TTENTION light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers that include a built-in duplexer (HP LaserJet 2300d printer,

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area.

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Tray 2 or tray 3 paper-feed area

Note

If paper has entered the print cartridge area, follow the instructions in

“Print-cartridge area” on page 98

. It is easier to remove paper from the print cartridge area than from the paper-feed area.

1 Slide out tray 2 or tray 3 to expose the jam.

2 Remove any misfed paper by pulling it out by the visible edge.

Make sure that all of the paper is aligned in the tray (see

“Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32

). If tray 3 is installed, remove any misfed paper and make sure that all of the paper is aligned in that tray.

3 If the paper is jammed in the paper-feed area and cannot be accessed from the print-cartridge area, grasp the paper and carefully pull it free from the printer.

4 For tray 2, push the paper down to lock the metal paper-lift plate into place. For both trays, slide the tray back into the printer.

5 To reset the printer and continue printing, open the top cover all the way and then close it.

Note

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area.

ENWW Clearing jams 99

Output areas

Jams in this area might result in loose toner on the page. If you get any toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)

1 Open the top cover and remove the print cartridge. Open the rear output bin.

Note

It is necessary to open the top cover in order to release the rear output gearing and remove the media easily.

2 If the media is visible from the rear output opening, carefully use both hands to pull the leading edge out of the printer. Carefully remove the rest of the jammed media from the printer.

3 If the paper is almost completely visible from the top output bin, pull the remaining paper carefully out of the printer.

If the leading edge is not visible or barely visible in the print-cartridge area, open the rear output bin all the way. To do this, push the bin door slightly forward and use your finger to disengage the grill at the base. Turn the jam-clearing wheel to move the media out of the printer.

4 Reinstall the print cartridge. Close the top cover and the rear output bin.

Note

If the print cartridge is difficult to reinstall, make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place.

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer), check the duplexer area.

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Duplexer area

This procedure applies only to printers that include a built-in duplexer

(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and

HP LaserJet 2300dtn printer).

1 Remove tray 2 from the printer.

2 Pull the green lever on the left front of the tray 2 opening to open the paper access plate.

3 Reach in and pull out the jammed paper.

4 Push the bottom of the paper access plate back up until it clicks into place on both sides (both sides need to be engaged).

5 Reinstall tray 2.

6 To reset the printer and continue printing, open the top cover all the way and then close it.

Note

If the A TTENTION light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams.

ENWW Clearing jams 101

Troubleshooting print-quality problems

Note

This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the printer is properly maintained, using print media that meets HP specifications, or running a cleaning page.

Print-quality checklist

General print-quality problems can be solved by following the checklist below.

Check the printer driver to make sure that you are using the best available print quality

option (see “Choosing print-quality settings” on page 51 ).

Try printing with one of the alternative print drivers on the printer CD-ROM.

Clean the inside of the printer (see

“Cleaning the printer” on page 77 ).

Check the paper type and quality (see

“Media specifications” on page 134 ).

Check to make sure that EconoMode is off in the software (see

“Using EconoMode (draft) printing” on page 51 ).

Troubleshoot general printing problems (see

“Troubleshooting general printing problems” on page 83

Install a new HP print cartridge, and then check the print quality again. (See the instructions provided with the print cartridge.)

If the page is totally blank (all white) check to make sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly.

Newer printers have been optimized to print characters more accurately. This might result in characters that look lighter or thinner than you are used to from your older printer.

If the page is printing images darker than those from an older printer, and you want the images to match the older printer, make these changes in your printer driver: on the Finishing tab, select

Print Quality, select Custom, click Details, and click the check box for Print Images Lighter.

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Image defect examples

Use the examples in this image defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot. These examples identify the most common print-quality problems. If you still have problems after trying the

“Light print or fade” on page 104

“Toner specks” on page 104

“Dropouts” on page 104 “Vertical lines” on page 104

“Gray background” on page 104

“Toner smear” on page 105

“Loose toner” on page 105

“Vertical repetitive defects” on page 105

“Misformed characters” on page 105

“Page skew” on page 105 “Curl or wave” on page 106

“Wrinkles or creases” on page 106

ENWW

“Toner scatter outline

(halo)” on page 106

“Random image repetition” on page 106

(light)

“Random image repetition” on page 106

(dark)

Troubleshooting print-quality problems 103

Light print or fade

If a vertical white streak or faded area appears on the page:

The toner supply is out. Install a new HP print cartridge.

The media might not meet HP specifications (for example, the paper is too moist or too rough). See

Adjust the print density and EconoMode within the software driver. See “Using EconoMode

If the whole page is light, the print density adjustment is too light or EconoMode might be on.

(draft) printing” on page 51

. For non-Windows operating systems, this feature is also available in HP Web Jetadmin.

Toner specks

The media might not meet HP specifications (for example, the paper is too moist or too rough). See

The transfer roller might be dirty. See “Cleaning the paper path and print-cartridge areas” on page 78

The paper path might need cleaning. See “Cleaning the paper path and print-cartridge areas” on page 78 and

“Cleaning the fuser” on page 79 .

Dropouts

If faded areas, generally rounded, occur randomly on the page:

A single sheet of media might be defective. Try reprinting the job.

The moisture content of the paper is uneven or the paper has moist spots on its surface. Try

paper from a different source. See “Media specifications” on page 134 .

The paper lot is bad. The manufacturing processes can cause some areas to reject toner.

Try a different kind or brand of paper. See

“Vertical repetitive defects” on page 105 .

The print cartridge might be defective. See

If these steps do not correct the problem, contact an HP-authorized dealer or service representative. See

“Contacting HP” on page 123 .

Vertical lines

If black or white vertical streaks appear on the page:

The photosensitive drum inside the print cartridge has probably been scratched or is worn out. Install a new HP print cartridge.

Gray background

If the amount of background toner shading becomes unacceptable, the following procedures might help to clear the condition:

Decrease the density setting (see

“ TONER DENSITY ” on page 153

. This decreases the amount of background shading.

Change the media to a lighter basis weight. See

“Cleaning the paper path and print-cartridge areas” on page 78 and

Check the printer’s environment; very dry (low humidity) conditions can increase the amount of background shading.

Install a new HP print cartridge.

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Toner smear

If toner smears appear on the leading edge of the media, the paper guides are dirty. See

“Cleaning the fuser” on page 79 .

Check the media type and quality. See

“Cleaning the paper path and print-cartridge areas” on page 78 and

Try installing a new HP print cartridge.

Loose toner

Clean the inside of the printer. See

“Cleaning the fuser” on page 79

Check the media type and quality. See

“Printing by type and size of media” on page 53 . Print speed might be slower if you are using

Try installing a new HP print cartridge.

In the printer driver, change the type to match the type of paper you are printing. See

heavy media.

Vertical repetitive defects

If marks repeatedly appear on the printed side of the page at even intervals:

The print cartridge might be damaged. The circumference of the print cartridge drum is

94 mm (3.7 inches). If a repetitive mark occurs every 94 mm (3.7 inches) on the page, install a new HP print cartridge.

Internal parts might have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.

In the printer driver, change the type setting to match the type of media you are printing. See

“Printing by type and size of media” on page 53 .

The fusing assembly might be damaged. Contact an HP-approved service technician. See

“Contacting HP” on page 123 .

Misformed characters

If characters are improperly formed, producing hollow images, the paper might be too slick.

Try a different media type. See

“Contacting HP” on page 123 . See

If characters are improperly formed, producing a wavy effect, the laser scanner might need service. If you need service, contact an HP-authorized dealer or service representative

“Hewlett-Packard limited warranty statement” on page 129

Page skew

Check the media type and quality. See

against the stack. See “Loading trays” on page 31

Make sure that the media is loaded correctly and that the guides are not too tight or too loose

, “Loading tray 2 (250-sheet tray) or optional 250-sheet tray in tray 3 position” on page 32

, or “Loading tray 3 (500-sheet tray)” on page 34 .

Troubleshooting print-quality problems 105

Curl or wave

Check the media type and quality. Both high temperature and humidity can cause paper curl.

See

“ FUSER MODES ” on page 152

Turn over the stack of paper in the tray. Also try rotating the paper 180° in the input tray.

Open the rear door and try printing to the rear output bin (straight-through paper path).

Reduce the fusing temperature to reduce the curling (see

Change the paper type setting in the printer driver to thin, transparency, or lightweight. This helps reduce curl by shortening the time that the media spends in the fuser assembly. See

“Printing by type and size of media” on page 53 .

Keep media sealed in the original packaging and in a cool, dry place until ready to use.

Wrinkles or creases

Make sure that the media is loaded properly.

Check the media type and quality. See

Open the rear door and try printing to the rear output bin.

Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.

Toner scatter outline (halo)

If large amounts of toner have scattered around the characters, the media might have high resistivity. (Small amounts of toner scatter are normal for laser printing.) Try a different paper type. See

Turn over the stack of media in the tray.

Use media designed for laser printers. See

“ HIGH TRANSFER ” on page 152 ).

A combination of low humidity and high temperature might be the problem. Increase the intensity of toner transfer (see

Random image repetition

If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.)

Change the tone (darkness) of the field that the repeated image appears in.

Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.

From your software application, rotate the whole page 180° to print the lighter image first.

If the defect occurs later in a print job, turn the printer power off for 10 minutes, and then turn the printer power on to restart the print job.

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Troubleshooting network printing problems

Note HP recommends that you use the printer CD-ROM to install and set up the printer on a network.

Print a configuration page (see “Configuration page” on page 72 ). If an HP Jetdirect EIO

print server is installed, printing a configuration page also prints a second page that shows the network settings and status.

See the HP Jetdirect Print Server Administrator’s Guide on the printer CD-ROM for help and for more information about the Jetdirect configuration page. To reach the guide, select the appropriate print server series (for example, EIO), select the appropriate print server product

(for example, 615n), and then click troubleshoot a problem.

Try printing the job from another computer.

To verify that a printer works with a computer, use a parallel or USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.

Contact your network administrator for assistance.

ENWW Troubleshooting network printing problems 107

Troubleshooting common Windows problems

Symptom

Error message:

“Error Writing to LPTx” in

Windows 9x.

Error message:

“General Protection Fault

Exception OE”

“Spool32”

“Illegal Operation”

Possible cause

Paper is not loaded.

Solution

Make sure that there is paper in the trays.

Defective or loose cable.

Make sure that the cables are connected correctly, the printer is on, and the R EADY light is on.

The printer is plugged into a power strip and not receiving enough power.

Unplug the power cord from the power strip and plug it into another electrical outlet.

Wrong input/output setting.

Click Start, click Settings, and then click

Printers. Right-click the HP LaserJet 2300 printer driver and select Properties. Click

Details and then Port Settings. Click to clear the check mark from the Check Port

State before Printing box. Click OK. Click

Spool Setting and then click Print Directly

to Printer. Click OK.

Close all other applications, restart Windows, and try again.

Select a different printer driver. If the

HP LaserJet 2300 series PCL 6 driver is selected, switch to a PCL 5e or PS printer driver. (You can usually do this from a software program.)

Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the Autoexec.bat file and looking for the statement “ Set Temp

= .” The name after this statement is the temp directory. It is usually C:\temp by default, but can be redefined.

Refer to the Microsoft Windows documentation that came with your computer for further information about Windows error messages.

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Troubleshooting common Macintosh problems

Choose the item that best describes the problem: problems in the Chooser printing errors

USB problems

OS X problems

Symptom

Problems in the Chooser

Possible cause

The LaserWriter icon does not appear in the Chooser.

Software is not installed correctly.

Solution

The LaserWriter 8 driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the Systems folder. If it is not there, install the LaserWriter driver from your Mac OS CD.

Make sure that you are using a high-quality cable.

Make sure that the printer is on the correct network. Select Network or AppleTalk

Control Panel from Control Panels in the

Apple menu and then select the correct network.

Reinstall the software.

The HP LaserJet raster printer driver icon does not appear in the Chooser.

The printer name does not appear in the printer list.

Software is not installed correctly.

The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser.

Make sure that the cables are connected correctly, that the printer is on, and that the

R EADY light is on.

Verify that the printer driver is installed.

Make sure that the correct printer driver has been selected in the Chooser.

Make sure that AppleTalk is on (the button next to Active is selected in the Chooser).

You might need to restart the computer to activate the change.

If the printer resides on a network with multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser

Reinstall the printer software.

Select an alternate PPD (see “Selecting an alternate PostScript Printer Description

(PPD)” on page 113 ).

ENWW Troubleshooting common Macintosh problems 109

Symptom

Printing errors

Possible cause Solution

A print job was not sent to the printer that you wanted.

Another printer with the same or similar name might have received your print job.

Check the AppleTalk name of the printer displayed on the configuration page.

Make sure that the cables are connected correctly, that the printer is on, and that the

R EADY light is on.

You cannot use the computer while the printer is printing.

Background Printing has not been selected.

LaserWriter 8.3

Turn Background Printing on in the

Chooser. Status messages will now be redirected to the Print Monitor, allowing you to continue working while the computer is processing data to be sent to the printer.

LaserWriter 8.4 and later

Turn Background Printing on by selecting

File, Print Desktop, and Background

Printing.

An encapsulated PostScript

(EPS) file does not print with the correct fonts.

This problem occurs with some software programs.

Your document is not printing with New York,

Geneva, or Monaco fonts.

Try downloading the fonts contained in the

EPS file to the printer before printing.

Send the file in ASCII format instead of binary encoding.

Select Options in the Page Setup dialog box to deselect substituted fonts.

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Symptom

USB problems

Possible cause

A USB-connected

HP LaserJet printer does not appear in the Macintosh

Chooser.

This problem is caused by either a software or hardware component.

Solution

Software troubleshooting

Make sure that your Macintosh computer supports USB.

Make sure that your Macintosh computer has Mac OS 8.6 or later.

Ensure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop

Macintosh systems contain all the requirements to connect to a USB device.

Hardware troubleshooting

Make sure that the printer is turned on.

Verify that the USB cable is properly connected.

Make sure that you are using the appropriate high-speed USB cable.

Make sure that there are not too many

USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Check to see if there are more than two non-powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note: The iMac keyboard is a non-powered

USB hub.

The LaserWriter driver does not display USB devices in the Chooser.

Use the Apple Desktop Utility to set up the printer.

ENWW Troubleshooting common Macintosh problems 111

Symptom

OS X problems

Printer features do not appear.

When using OSX v10.2, the printer is not using

Rendezvous (mDNS).

An installed tray does not appear as an option, even though it is installed on the printer.

Possible cause Solution

The wrong PPD is selected for the printer.

Verify which PPD is selected. In the Print dialog box, click Summary. Verify that the

PPD for setting is correct.

You might need to upgrade your

HP Jetdirect card to a version that supports

Rendezvous.

The ability to manually select installable options is supported only in Mac OS X v10.2 and later.

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Note

Selecting an alternate PostScript Printer Description (PPD)

MAC OS 9.x

1 Open the Chooser from the Apple menu.

2 Click the LaserWriter icon.

3 If you are on a network that has multiple zones, select the zone in the AppleTalk Zones box where the printer is located.

4 In the Select a PostScript Printer box, click the printer name that you want to use.

(Double-clicking immediately generates the next few steps.)

5 Click Setup. (This button might read Create for first-time setup.)

6 Click Select PPD.

7 Find the PPD that you want in the list and click Select. If the PPD is not listed, choose one of the following options:

• Select a PPD for a printer with similar features.

• Select a PPD from another folder.

• Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but limits your access to printer features.

8 In the Setup dialog box, click Select, and then click OK to return to the Chooser.

If you manually select a PPD, an icon might not appear next to the selected printer in the Select

a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update

Info to display the icon.

9 Close the Chooser.

Mac OS X

1 Delete the printer from the Print Center.

2 Add the printer again using the option to manually select the PPD.

Renaming the printer

If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to return to the Chooser and reselect it.

Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.

ENWW Troubleshooting common Macintosh problems 113

Troubleshooting common PostScript problems

Note

The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control panel display for messages that might help resolve problems.

To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.

Symptom Possible cause

The job prints in Courier (the printer’s default typeface) instead of the typeface that you requested.

The requested typeface is not downloaded.]

A legal page prints with clipped margins.

The print job was too complex.

A PS error page prints.

The print job might not be PS.

Solution

Download the font that you want and send the print job again.

Verify the type and location of the font. Download the font to the printer if applicable. Check the software documentation for more information.

You might need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory.

Make sure that the print job is a

PS job. Check to see whether the software application expected a setup or PS header file to be sent to the printer.

Specific errors

Limit Check Error

VM Error

Range Check

The print job was too complex.

Font error.

You might need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory.

Select unlimited downloadable fonts from the printer driver.

114 Chapter 4 Problem solving ENWW

Service and support

This section contains information to help you order supplies and contact HP. It also provides warranty, repacking, and software license information.

“Ordering parts, accessories, and supplies” on page 116

“Guidelines for repacking the printer” on page 125

“Service information form” on page 126

“HP maintenance agreements” on page 127

“Warranty information” on page 128

ENWW 115

Ordering parts, accessories, and supplies

This section provides information regarding ordering parts, supplies, and documentation. Use only parts and accessories specifically designed for this printer.

The section “Part numbers” on page 118

is organized according to these types of accessories:

“Paper handling” on page 118

“Memory” on page 118

“Cables and interfaces” on page 119

“Documentation” on page 119

“Printing supplies” on page 120

Ordering directly from HP

You can obtain the following directly from HP:

Replacement parts

To order replacement parts in the U.S. see http://www.hp.com/hps/parts or http://partsurfer.hp.com

. Outside the United States, order parts by contacting your local authorized HP service center.

Supplies and accessories

To order supplies in the U.S., see http://www.hp.com/go/ljsupplies . To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html

. To order accessories, see http://www.hp.com/go/accessories .

Documentation

See the websites listed under

“Documentation” on page 119

for documentation that is available online.

Ordering through service or support providers

To order a part or accessory, contact an HP-authorized service or support provider. (See

“Opening the embedded Web server” on page 62

Ordering directly through the embedded Web server (for printers with network connection)

Use the following steps to order printing supplies directly through the embedded Web server.

(See

for an explanation of this feature.)

To order directly through the embedded Web server

1 In the Web browser on the computer, type the IP address for the printer. The printer status window appears.

2 Select the Setting tab at the top of the window.

3 If asked to provide a password, type the password.

4 On the left side of the Device Configuration window, double-click Order Supplies. This provides a URL from which to purchase consumables. Supplies information with part numbers and printer information is provided.

5 Select the part numbers that you want to order and follow the instructions on the screen.

116 Chapter 5 Service and support ENWW

Ordering directly through the printer software (for printers directly connected to a computer)

The printer software gives you the ability to order supplies and accessories directly from the computer. Three things are necessary to use this feature:

The Printer Status and Alerts software must be installed on your computer. Use the Custom installation option to install this software. (See

“Using Printer Status and Alerts” on page 65 .)

The printer must be directly connected to your computer through a parallel cable.

You must have access to the World Wide Web.

To order directly through the printer software

1 At the bottom right of the screen (in the system tray), click the Printer icon. This opens the status window.

2 On the left side of the status window, click the Printer icon for which you want to obtain status.

3 At the top of the status window, select Supplies. (You can also scroll down to Supplies

Status.)

4 Click Order Supplies. The browser opens to the supplies purchasing page.

5 Select the supplies that you want to order.

ENWW Ordering parts, accessories, and supplies 117

Part numbers

Paper handling

Item

Optional 250-sheet tray and feeder unit

Optional 500-sheet tray and feeder unit

Description or use Part number

Optional tray to increase paper capacity.

Holds A4, A5, B5 (ISO), B5 (JIS), Letter,

Legal, Executive, and 8.5-by-13 inch paper sizes

C4793B

Optional tray to increase paper capacity.

Holds Letter and A4 paper sizes.

C7065B

Memory

Item

SDRAM DIMM (dual inline memory module)

Description or use

Boosts the ability of the printer to handle large or complex print jobs (maximum

128 MB with HP-brand DIMMs).

8 MB

16 MB

32 MB

64 MB

128 MB

Part number

C7842A

C7843A

C7845A

Q9680A

Q9121A

118 Chapter 5 Service and support ENWW

ENWW

Cables and interfaces

Item

Enhanced I/O (EIO) cards

Parallel cables

USB cable

Description or use Part number

HP Jetdirect print server multi-protocol EIO network cards:

HP Jetdirect 615n Fast Ethernet (10/

100Base-TX) internal print server

(included on the HP LaserJet 2300n,

2300dn, and 2300dtn)

J6057A

HP Jetdirect 680n 802.11b wireless internal print server

HP JetDirect 610n Token Ring internal print server

J6058A

J4167A

HP Jetdirect 600n Ethernet (10Base-T,

10Base-2) and LocalTalk internal print server

J3111A

HP JetDirect 600 Ethernet (10Base-T) internal print server

J3110A

HP Jetdirect Connectivity card for USB, serial, and LocalTalk connections

J4135A

2-meter IEEE 1284-B cable

3-meter IEEE 1284-B cable

2-meter A to B cable

C2950A

C2951A

C6518A

Documentation

Item hp LaserJet 2300 series printers CD-ROM hp LaserJet 2300 series printers start guide hp LaserJet printer family print media guide

Description or use

An additional copy of the CD-ROM containing software, the use guide, and

Readme files.

English, German, Dutch, French,

Hebrew, Spanish, Italian, Portuguese,

Finnish, Swedish, Norwegian

Part number

Q2472-60102

Arabic, Czech (C5), Danish, English,

French, Greek, Hungarian, Polish,

Russian, Slovak, Turkish

English, Thai, Korean, Simplified

Chinese, Traditional Chinese

You can download a copy of the start guide from the Internet at http://www.hp.com/support/lj2300 .

Q2472-60103

Q2472-60104

A guide to using paper and other print media with HP LaserJet printers (English only).

To obtain the most current version of the media guide, go to http://www.hp.com/support/ljpaperguide .

5963-7863

Ordering parts, accessories, and supplies 119

Printing supplies

For more information about media supplies, go to http://www.hp.com//go/ljsupplies .

Item

Print cartridge

HP Soft Gloss laser paper

Description or use Part number

HP Smart Print Cartridge

For use with HP LaserJet printers. Coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images.

Specifications: 32 lb (120 g/m

Q2610A

Letter (220 by 280 mm),

50 sheets/box

A4 (210 by 297 mm),

50 sheets/box

C4179A/Asia-Pacific countries/regions

C4179B/Asia-Pacific countries/regions and

Europe

HP LaserJet tough paper For use with HP LaserJet printers. This satin-finish paper is waterproof and tearproof, yet doesn’t compromise on print quality or performance. Use it for signs, maps, menus, and other business applications.

Letter (8.5 by 11 inch),

50 sheets to a carton

A4 (210 by 297 mm),

50 sheets to a carton

Q1298A/North America

Q1298B/Asia-Pacific countries/regions and

Europe

HP Premium Choice LaserJet paper

HP’s brightest LaserJet paper. Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white. Ideal for presentations, business plans, external correspondence and other high-value documents

Specifications: 98 bright, 32 lb.

(75 g/m

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

250 sheets/ream, 6-ream carton

A4 (210 by 297 mm),

5-ream carton

A4 (210 by 297 mm),

250 sheet/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheet/ream, 5-ream carton

A4 (210 by 297 mm), 160g/m

500 sheet/ream, 5-ream carton

HPU1132/North America

HPU1732 North America

Q2397A/Asia-Pacific countries/regions

CHP412/Europe

CHP410/Europe

CHP413/Europe

120 Chapter 5 Service and support ENWW

ENWW

Item

HP LaserJet paper

HP Printing paper

HP Multipurpose paper

Description or use

For use with HP LaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence.

Specifications: 96 bright,

24 lb (90 g/m

Part number

HPJ1124/North America Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

A Letter (220 by 280 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream

For use with HP LaserJet and inkjet printers. Created especially for small and home offices. Heavier and brighter than copier paper.

Specifications: 92 bright, 22 lb.

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

500 sheets/ream, 3-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

300 sheets/ream, 5-ream carton

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Created for businesses that want one paper for all their office needs.

Brighter and smoother than other office papers.

Specifications: 90 bright, 20 lb

(75 g/m

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

500 sheets/ream, 5-ream carton

Letter (8.5 by 11 inch),

250 sheets/ream, 12-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

HPJ1424/North America

Q2398A/Asia-Pacific countries/regions

Q2400A/Asia-Pacific countries/regions

CHP310/Europe

HPP1122/North America and Mexico

HPP113R/North America

CHP210/Europe

CHP213/Europe

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Specifications: 84 bright,

20 lb (75 g/m

HPM1120/North America

HPM115R/North America

HP25011/North America

HPM113H/North America

HPM1420/North America

Ordering parts, accessories, and supplies 121

Item

HP Office paper

HP Office recycled paper

Description or use

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Specifications: 84 bright,

20 lb (75 g/m

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), Quick Pack,

2,500-sheet carton

Letter (8.5 by 11 inch), Quick Pack

3-hole, 2,500-sheet carton

A Letter (220 by 280 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm), Quick Pack

2500 sheets/ream, 5-ream carton

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Satisfies U.S. Executive Order 13101 for environmentally preferable products.

Specifications: 84 bright, 20 lb,

30 percent post-consumer content.

Part number

HPC8511/North America and Mexico

HPC3HP/North America

HPC8514/North America

HP2500S/North America and Mexico

HP2500P/North America

Q2408A/Asia-Pacific countries/regions

Q2407A/Asia-Pacific countries/regions

CHP110/Europe

CHP113/Europe

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

HPE1120/North America

HPE113H/North America

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP

LaserJet printers.

Specifications: 4.3-mil thickness.

Letter (8.5 by 11 inch),

50 sheets to a carton

A4 (210 by 297 mm),

50 sheets to a carton

HPE1420/North America

92296T/North America,

Asia-Pacific countries/ regions, and Europe

922296U/Asia-Pacific countries/regions and

Europe

122 Chapter 5 Service and support ENWW

Contacting HP

This section provides information regarding how to contact HP to obtain product support (using the Internet or telephone) or to obtain additional service and extended support. It also contains information for contacting the HP fraud hotline if you suspect that the HP supply you purchased is not a genuine HP supply.

Getting support

This section provides information for getting support from HP by using HP websites or by telephone.

Technical support websites

Support for the

HP LaserJet 2300 series printers

Answers to frequently asked questions for your specific printer http://www.hp.com/support/lj2300

HP Customer Care Online

Printer drivers, support documentation, and answers to frequently asked questions http://www.hp.com/support

HP Technical Training

Classes and schedules

Parts

Parts information

USA: http://www.partner.americas.hp.com

Latin America: http://www.conecta.latinamerica.hp.com

http://www.hp.com/hps/parts http://partsurfer.hp.com

Telephone support

HP provides free telephone support during the product warranty period. When you call, you will be connected to a responsive team waiting to help you. For the number you should call in your country/region, see the support sheet that came in the box with your product. Before calling, have the following information available: product name (for example, HP LaserJet 2300 printer) product serial number (found on the inside edge of the printer, under the top cover) date that you purchased the product and a description of the problem you are experiencing

a printed configuration page (see “Configuration page” on page 72 )

Before you call, try these basic troubleshooting measures:

Test your software installation. Attempt to print a test page from your program.

Try reinstalling the software.

If reinstalling the software does not correct the problem, see the Readme file on the

CD-ROM that came in the printer box, or call the telephone number for your country/region listed on the support flyer that came in the printer box.

You can also find answers to frequently asked questions at the following website: http://www.hp.com/support/lj2300 .

ENWW Contacting HP 123

Obtaining extended service and support

You can obtain extended service agreements or support packs for your HP product.

HP service agreements

To obtain an HP service agreement, visit http://www.hp.com/support . In the Select a country/

region field at the top, select your country/region and click the Support block. You can also contact your HP-authorized dealer.

HP SupportPacks

The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet product warranty (1 year) and extends coverage up to 5 years.

HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a

3-year service package only (register with HP to activate this service) or an electronic version for a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).

For ordering and pricing details, as well as other HP printer support services, contact your local

HP reseller or visit the HP website at http://www.hp.com/go/printerservices for more information.

Contacting the HP fraud hotline

Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP one if you notice the following issues:

You are experiencing a high number of problems with the print cartridge.

The print cartridge does not look like it usually does (for example, the pull tab or the box is different).

A message appears on the printer control panel display indicating that the printer has detected a non-HP print cartridge.

In the United States: Call toll-free at 1-877-219-3183.

Outside the United States: You can call collect. Dial the operator and ask to place a collect call to the telephone number 1-770-263-4745. If you do not speak English, a representative at the

HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

124 Chapter 5 Service and support ENWW

Guidelines for repacking the printer

CAUTION

Use the following guidelines when you need to repack the printer:

Remove and retain any DIMMs (dual inline memory modules) that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer (the “boot

DIMM”).

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the printer. To remove the DIMMs see

“Installing memory” on page 165

Remove and retain any cables and optional accessories installed in the printer.

Remove and retain the print cartridge.

To prevent damage to the print cartridge, store the cartridge in its original packing material, or store it so that it is not exposed to light.

Remove and retain the HP Jetdirect EIO print server card.

Use the original shipping container and packing material, if possible. (Shipping damage as a result of inadequate packing is the customer’s responsibility.) If you have already disposed of the printer’s packing material, contact a local mailing service for information about repacking the printer.

If possible, include print samples and 50 to 100 sheets of paper or other media that did not print correctly.

Include a completed copy of the “Service information form” on page 126 .

HP recommends insuring the equipment for shipment.

ENWW Guidelines for repacking the printer 125

Service information form

WHO IS RETURNING THE EQUIPMENT?

Person to contact:

Alternate contact:

Return shipping address: Special shipping instructions:

Date:

Phone: (

Phone: ( )

)

WHAT IS BEING SENT?

Model name: Model number: Serial number:

Please attach any relevant printouts when returning equipment. DO NOT ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).

WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)

1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Give manufacturer and model number.)

Personal computer: Modem: Network:

4. Additional comments:

HOW WILL YOU PAY FOR THE REPAIR?

Under warranty Purchase/received date: ______________________

(Enclose proof of purchase or receiving document with original received date.)

Maintenance contract number: ______________________

Purchase order number: ___________________________

Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any

request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized Repair Center.

Authorized signature: ___________________________________ Phone: ( )

Billing address: Special billing instructions:

126 Chapter 5 Service and support ENWW

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

Maintenance agreements are not part of the standard warranty. Support services vary by area.

Check with your local HP dealer to determine the services available to you.

To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times:

Priority on-site service

This agreement provides 4-hour service response to your site for calls made during normal

HP business hours.

Next-day on-site service

This agreement provides support by the next working day following a service request.

Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

ENWW HP maintenance agreements 127

Warranty information

For warranty statements, see

“Hewlett-Packard limited warranty statement” on page 129

and

“Limited warranty for print cartridge life” on page 130

. You can also locate printer warranties on

the Internet. (See “Getting support” on page 123

For service during and after the warranty period, use the following resources:

If printer hardware fails during the warranty period, go to http://www.hp.com/support/lj2300 or contact an HP-authorized service or support provider.

If printer hardware fails after the warranty period, and you have an HP service agreement or

HP SupportPack, request service as specified in the agreement.

If you do not have an HP service agreement or HP SupportPack, contact an HP-authorized service or support provider.

If you are shipping equipment to be serviced, see

“Guidelines for repacking the printer” on page 125 .

128 Chapter 5 Service and support ENWW

ENWW

Hewlett-Packard limited warranty statement

HP PRODUCT

HP LaserJet 2300L, 2300, 2300d, 2300n,

2300dn, and 2300dtn

DURATION OF WARRANTY

1 year from purchase date - return for repair

1 HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If

HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4 HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

5 Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE

EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR

ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,

AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

7 HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

8 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY

STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED

ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR

FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT

OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN

ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS

PRODUCT TO YOU.

Warranty information 129

Note

Extended warranty

HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product

purchase. (See “Getting support” on page 123

Limited warranty for print cartridge life

The following warranty applies to the print cartridge that came with this printer. This warranty supersedes all previous warranties. (7/16/96)

This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message).

This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way. This limited warranty gives you specific legal rights. You might have other rights that vary from country/region to country/region, state to state, or province to province.

130 Chapter 5 Service and support ENWW

Specifications

This section provides information about the following topics:

“Printer specifications” on page 132

See “Printing on custom-sized media or cardstock” on page 41

ENWW 131

Printer specifications

Physical specifications

HP LaserJet 2300L, 2300,

2300n, 2300d, 2300dn

Height

Width

259.7 mm (10.2 inches)

412.8 mm (16.2 inches)

Depth (body)

Weight (with print cartridge)

450 mm (17.7 inches)

14.3 kg (31.6 lb)

HP LaserJet 2300dtn

(with 500-sheet tray)

397.2 mm (15.6 inches)

412.8 mm (16.2 inches)

450 mm (17.7 inches)

18.9 kg (41.6 lb)

WARNING!

Electrical specifications

Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty.

Electrical specifications

Power requirements

Minimum recommended circuit capacity for typical product

110-volt models

110 to 127V (+/- 10%)

50/60 Hz (+/- 3 Hz)

5.0 amps

220-volt models

220 to 240V (+/- 10%)

50/60 Hz (+/- 3 Hz)

2.5 amps

Power consumption

Product model

HP LaserJet 2300L

HP LaserJet 2300

HP LaserJet 2300n

HP LaserJet 2300d

Printing

(20 ppm)

394 W

—

Average power consumption (in watts)

Printing

(25 ppm)

—

426 W

Standby

8.8 W

9.6 W

8.8 W

PowerSave*

8.6 W

8.4 W

9.3 W

8.4 W

HP LaserJet 2300dn

HP LaserJet 2300dtn

—

426 W

9.6 W

9.3 W

*PowerSave default activation time is 15 minutes.

Values are subject to change. See http://www.hp.com/support/lj2300 for current information.

Off

0 W

132 A Specifications ENWW

ENWW

Acoustic emissions

Sound power level

Printing

(HP LaserJet 2300L at 20 ppm)

Printing

(all other models at 25 ppm)

Standby

(all models)

Sound pressure level - bystander position

Printing

(HP LaserJet 2300L at 20 ppm)

Printing

(all other models at 25 ppm)

Standby

(all models)

Sound pressure level - operator position

Printing

(HP LaserJet 2300L at 20 ppm)

Declared Per ISO 9296

WAd

= 6.6 bels(A)

WAd

= 6.7 bels(A)

Inaudible

Declared per ISO 9296

Inaudible

L pAm

= 52 dB(A)

Inaudible

Declared per ISO 9296

Inaudible

Printing

(all other models at 25 ppm)

Standby

(all models)

L pAm

= 59 dB(A)

Inaudible

In standby, no mechanical parts are moving and therefore no sounds are made.

Values are subject to change. See http://www.hp.com/support/lj2300 for current information.

Operating environment

Environmental condition Printing

Temperature

(printer and print cartridge)

15 ° to 32.5

° C

(59 ° to 89 ° F)

Relative humidity 10% to 80%

Storage/standby

-20 ° to 40 ° C

(-4 ° to 104 ° F)

10% to 90%

Printer specifications 133

Media specifications

Note

CAUTION

This printer accepts a variety of media, such as cut-sheet paper (including up to 100 percent recycled fiber content paper), envelopes, labels, transparencies, and custom-size paper.

Properties such as weight, composition, grain, and moisture content are important factors affecting printer performance and output quality. Paper that does not meet the guidelines outlined in this manual can cause the following problems: poor print quality increased jams premature wear on the printer, requiring repair

Some paper might meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before purchasing large quantities of media, make sure that it meets the requirements specified in this use guide and in the hp LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide ). Always test paper before buying large quantities.

Using media that does not meet HP specifications can cause problems for the printer, requiring repair. This repair is not covered by the HP warranty or service agreements.

Supported sizes of media

Note

Tray 1

Minimum size

(custom)

Maximum size

(custom)

Dimensions

76 by 127 mm

(3 by 5 inches)

216 by 356 mm

(8.5 by 14 inches)

Weight

60 to 163 g/m

(16 to 43 lb)

Capacity

100 sheets of 75 g/m

(20 lb) paper

Transparency

Labels

Same as minimum and maximum paper sizes listed above.

Thickness:

0.10 to 0.14 mm

(0.0039 to 0.0055 inch)

75 typical

Thickness:

0.10 to 0.14 mm

(0.0039 to 0.0055 inch)

50 typical

Up to 90 g/m

(16-24 lb) Up to 10 Envelopes

1.The printer supports a wide range of media sizes. Check the printer software for supported sizes.

2.Capacity can vary depending on media weight and thickness, and environmental conditions.

3.Smoothness: 100 to 250 (Sheffield).

You might experience some jams when using any media with a length less than

178 mm (7 inches). This can be caused by paper that has been affected by environmental conditions. For optimum performance, make sure you are storing and handling the media correctly

(see

“Printing and paper storage environment” on page 138

134 A Specifications ENWW

ENWW

Tray 2

(250-sheet tray)

Dimensions

Letter

216 by 279 mm

(8.5 by 11 inches)

210 by 297 mm

(8.3 by 11.7 inches)

Weight Capacity

Executive

Legal

191 by 267 mm

(7.3 by 10.5 inches)

216 by 356 mm

(8.5 by 14 inches)

B5 (ISO)

B5 (JIS)

176 by 250 mm

(6.9 by 9.9 inches)

182 by 257 mm

(7.2 by 10 inches)

60 to 105 g/m

(16 to 28 lb)

250 sheets of 75 g/m

(20 lb) paper

A5 148 by 210 mm

(5.8 by 8.3 inches)

8.5 by 13 inches 216 by 330 mm

(8.5 by 13 inches)

1.The printer supports a wide range of media sizes. See “Printing on custom-sized media or cardstock” on page 41 .

2.Capacity can vary depending on media weight and thickness, and environmental conditions.

Tray 3

(500-sheet tray)

Dimensions

Letter

216 by 279 mm

(8.5 by 11 inches)

210 by 297 mm

(8.3 by 11.7 inches)

Weight

60 to 105 g/m

(16 to 28 lb)

Capacity

500 sheets of 75 g/m

(20 lb) paper

1.The printer supports a wide range of media sizes. See “Printing on custom-sized media or cardstock” on page 41 .

2.Capacity might vary depending on media weight and thickness, and environmental conditions.

Built-in duplexer

Letter

Dimensions

216 by 279 mm

(8.5 by 11 inches)

Weight

Legal

8.5 by 13 inches

210 by 297 mm

(8.3 by 11.7 inches)

216 by 356 mm

(8.5 by 14 inches)

216 by 330 mm

(8.5 by 13 inches)

60 to 105 g/m

(16 to 28 lb Bond)

1.The built-in duplexer is included only with the HP LaserJet 2300d printer,

HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.

2.The printer supports a wide range of media sizes. See “Printing on custom-sized media or cardstock” on page 41 .

Media specifications 135

Note

Guidelines for using paper

For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

The following problems with paper cause print quality deviations, jamming, or even damage to the printer.

Symptom

Poor print quality or toner adhesion

Problems with feeding

Dropouts, jamming, curl

Excessive curl problems with feeding

Jamming, damage to printer

Problems with feeding

Problem with paper

Too moist, too rough, too heavy, too smooth, or embossed; faulty paper lot

Stored improperly

Solution

Try another kind of paper, between 100 and 250 Sheffield,

4 to 6% moisture content

Store paper flat in its moisture-proof wrapping

Side-to-side variability of paper

Too moist, wrong grain direction or short-grain construction

Turn paper over

Open the rear output bin

Use long-grain paper

Side-to-side variability of paper

Cutouts or perforations

Ragged edges

Side-to-side variability of paper

Turn paper over

Do not use paper with cutouts or perforations

Use good-quality paper

Turn paper over

Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised or embossed letterhead.

136 A Specifications ENWW

Paper specifications

Category

Acid content

Caliper

Curl in ream

Cut edge conditions

Fusing compatibility

Grain

Moisture content

Specifications

5.5 pH to 8.0 pH

0.094 to 0.18 mm (3.0 to 7.0 mils)

Flat within 5 mm (0.02 inch)

Cut with sharp blades with no visible fray.

Must not scorch, melt, offset, or release hazardous emissions when heated to 200° C (392° F) for 0.1 second.

Long grain

4% to 6% by weight

For complete paper specifications for all HP LaserJet printers, see the hp LaserJet printer family

print media guide (available at http://www.hp.com/support/ljpaperguide ).

ENWW Media specifications 137

138 A Specifications

Printing and paper storage environment

Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly.

Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams.

As a result, paper storage and handling are as important as the paper-making process itself.

Paper storage environmental conditions directly affect the feed operation.

Care should be taken not to purchase more paper than can be easily used in a short time (about

3 months). Paper stored for long periods might experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper.

Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier.

The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20° to 24° C (68° to 75° F), with a relative humidity of

45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment:

Paper should be stored at or near room temperature.

The air should not be too dry or too humid (due to the hygroscopic properties of paper).

The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.

ENWW

Note

Envelopes

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

Weight: The weight of the envelope paper should not exceed 105 g/m

(28 lb) or jamming might occur.

Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl, and should not contain air.

Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.

Temperature: You should use envelopes that are compatible with the heat and pressure of the printer.

Size: You should use only envelopes within the following size ranges.

Tray

Tray 1

Minimum

76 by 127 mm

(3 by 5 inches)

Maximum

216 by 356 mm

(8.5 by 14 inches)

Use only tray 1 to print envelopes.

You might experience some jams when using any media with a length less than

178 mm (7 inches). This might be caused by paper that has been affected by environmental conditions. For optimum performance, make sure you are storing and handling the paper correctly

(see “Printing and paper storage environment” on page 138 ).

Choose envelopes in the printer driver (see

“Printing by type and size of media” on page 53 ).

Envelopes with double side seams

Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.

Correct

ENWW

Incorrect

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.

Media specifications 139

Note

Envelope margins

The following gives typical address margins for a commercial #10 or DL envelope.

Type of address

Return address

Delivery address

Top margin

15 mm (0.6 inch)

51 mm (2 inches)

Left margin

15 mm (0.6 inch)

89 mm (3.5 inches)

For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of the envelope.

Avoid printing over the area where the envelope’s seams meet.

Envelope storage

Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.

For more information, see

“To load envelopes in tray 1” on page 38

140 A Specifications ENWW

CAUTION

Note

CAUTION

Note

Labels

To avoid damaging the printer, use only labels recommended for laser printers

To prevent serious jams, always use tray 1 to print labels and always use the rear output bin.

Never print on the same sheet of labels more than once or print on a partial sheet of labels.

Label construction

When selecting labels, consider the quality of each component:

Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s fusing temperature.

Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.

Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any direction.

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

For more information, see

“Printing on labels” on page 39 .

Choose labels in the printer driver (see “Printing by type and size of media” on page 53 ).

Transparencies

Transparencies used in the printer must be able to withstand 200° C (392° F), the printer’s fusing temperature.

To avoid damaging the printer, use only transparencies recommended for use in HP LaserJet printers, such as HP-brand transparencies. (For ordering information, see

“Ordering parts, accessories, and supplies” on page 116

For more information, see

“Printing on transparencies” on page 40 .

Choose transparencies in the printer driver (see

“Printing by type and size of media” on page 53 ).

ENWW Media specifications 141

142 A Specifications ENWW

ENWW

Control panel menus

You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printer control panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see

“Menu map” on page 72 . The sections that follow list the settings and

You can also control the printer by changing settings at the printer control panel. Use the control panel to gain access to printer features not supported by the program or printer driver.

You can print a menu map at the printer control panel that shows the settings with the currently selected values (see

possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Some menus or menu items appear only if certain options are installed in the printer.

This section explains the following menus:

“Retrieve Job menu” on page 144

“Information menu” on page 145

“Paper Handling menu” on page 146

“Configure Device menu” on page 148

“Diagnostics menu” on page 161

“Service menu” on page 161

143

Retrieve Job menu

Note

This menu provides a list of the stored jobs in the printer and access to all the job storage

features. You can print or delete these jobs at the printer control panel. See “Using job-storage features” on page 57 for more information about using this menu.

If you turn the printer power off, all stored jobs are deleted unless an optional hard disk is installed.

The section that follows lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

[USERNAME]

Values Explanation

There is no value to select.

The name of the person who sent the job.

[JOBNAME]

NO STORED JOBS

There is no value to select.

The name of the job stored in the printer. Select one of your jobs or all of your private jobs (those that were assigned a

PIN in the printer driver). To select all of your private jobs, select ALL PRIVATE JOBS .

There is no value to select.

Indicates that there are no stored jobs to print or delete.

ALL PRIVATE JOBS There is no value to select.

Appears if two or more private jobs are stored in the printer.

Selecting this item prints all private jobs stored in the printer for that user, after the correct PIN is entered.

Print There is no value to select.

Prints the selected job.

ENTER PIN TO PRINT * 0000 to 9999 A prompt that appears for jobs that were assigned a personal identification number (PIN) in the printer driver.

You must enter the PIN to print the job.

COPIES

Delete

ENTER PIN TO

DELETE

* 1 to 32000 Allows you to select the number of copies that you want to print.

1-32000 : Prints the requested number of copies of the job.

There is no value to select.

Deletes the selected job from the printer.

* 0000 to 9999 A prompt that appears for jobs that were assigned a PIN in the printer driver. You must enter the PIN to delete the job.

144 B Control panel menus ENWW

Information menu

The Information menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want and press ( S ELECT button).

Item

PRINT MENU MAP

CONFIGURATION

PRINT SUPPLIES

STATUS PAGE

PRINT USAGE PAGE

PRINT FILE

Paper Handling menu

If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of paper in the program or printer driver.

Some items on this menu (such as duplex and manual feed) are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control panel settings. For more information, see

“Using the printer driver” on page 47 .

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

TRAY 1 SIZE

TRAY 1 TYPE

TRAY 2 SIZE

Values

* ANY SIZE

LETTER

LEGAL

EXECUTIVE

B5 (ISO)

B5 (JIS)

EXECUTIVE (JIS)

DPOSTCARD (JIS)

16K

ENVELOPE #10

ENVELOPE MONARCH

ENVELOPE C5

ENVELOPE DL

ENVELOPE B5

CUSTOM

ANY CUSTOM

* ANY TYPE

PLAIN

PREPRINTED

LETTERHEAD

TRANSPARENCY

PREPUNCHED

LABELS

BOND

RECYCLED

COLOR

CARDSTOCK>164 G/M2

ROUGH

ENVELOPE

*ANY SIZE

LETTER

LEGAL

EXECUTIVE

B5 (ISO)

B5 (JIS)

EXECUTIVE (JIS)

16K

Explanation

Sets the value to correspond with the paper size currently loaded in tray 1.

ANY SIZE : If both the type and size for tray 1 are set to

ANY , the printer will pull paper from tray 1 first as long as paper is loaded in the tray.

A size other than ANY SIZE : The printer does not pull from this tray unless the type or size of the print job matches the type or size loaded in this tray.

Sets the value to correspond with the type of paper or other print media currently loaded in tray 1.

ANY TYPE : If both the type and size for tray 1 are set to

ANY , the printer will pull paper from tray 1 first as long as paper is loaded in the tray.

A type other than ANY TYPE : The printer does not pull from this tray unless the type or size of the print job matches the type or size loaded in this tray.

Sets the value to correspond with the paper size currently loaded in tray 2.

146 B Control panel menus ENWW

ENWW

Item

TRAY 2 TYPE

TRAY 3 SIZE

TRAY 3 TYPE

TRAY [N] CUSTOM

UNIT OF MEASURE

X DIMENSION

Y DIMENSION

Values

ANY TYPE

PLAIN

PREPRINTED

*LETTERHEAD

TRANSPARENCY

PREPUNCHED

LABELS

BOND

RECYCLED

COLOR

CARDSTOCK>164 G/M2

ROUGH

*ANY SIZE

LETTER

*ANY TYPE

PLAIN

PREPRINTED

LETTERHEAD

TRANSPARENCY

PREPUNCHED

LABELS

BOND

RECYCLED

COLOR

CARDSTOCK>164 G/M2

ROUGH

There is no value to select.

INCHES

*MILLIMETERS

3.0 to 8.50 INCHES

76 to 216 MM

5.0 to 14.00 INCHES

127 to 356 MM

Explanation

Sets the value to correspond with the paper type currently loaded in tray 2.

Sets the value to correspond with the paper size currently loaded in tray 3.

Sets the value to correspond with the paper type currently loaded in tray 3.

This item appears only if a tray is set to a custom size.

Selects the unit of measure to use when you set custom paper sizes for the specified tray.

Sets the measurement of the width of the paper

(measurement from side to side in the tray).

Sets the measurement of the length of the paper

(measurement from front to back in the tray).

After the Y DIMENSION value is selected, a summary screen appears. This screen contains feedback that summarizes all the information entered on the previous three screens, such as TRAY 1 SIZE= 8.50 x 14

INCHES , Setting saved .

Paper Handling menu 147

Configure Device menu

This menu contains administrative functions.

“Printing submenu” on page 148

“PCL submenu” on page 150

“Print Quality submenu” on page 151

“System Setup submenu” on page 154

“I/O submenu” on page 157

“Resets submenu” on page 160

Printing submenu

Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control panel settings. In general, it is better to change these settings in the printer driver, if applicable.

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

COPIES

DEFAULT PAPER

SIZE

DEFAULT CUSTOM

PAPER SIZE

DUPLEX

Values

* 1 to 999

Explanation

Sets the default number of copies by selecting any number from 1 to 999 . Use ( U P button) or ( D OWN button) to select the number of copies. This setting applies only to print jobs that do not have the number of copies specified in the program or printer driver, such as a UNIX or Linux application.

Note

It is best to set the number of copies in the program or printer driver. (Program and printer-driver settings override control panel settings.)

Sets the default image size for paper and envelopes. (The item name changes from paper to envelope as you scroll through the available sizes.) This setting applies only to print jobs that do not have the paper size specified in the program or printer driver.

* LETTER

LEGAL

EXECUTIVE

B5 (ISO)

B5 (JIS)

EXECUTIVE (JIS)

DPOSTCARD (JIS)

16K

ENVELOPE #10

ENVELOPE MONARCH

ENVELOPE C5

ENVELOPE DL

ENVELOPE B5

CUSTOM

UNIT OF MEASURE

X DIMENSION

Y DIMENSION

* OFF

Sets a default custom paper size for tray 1. This menu appears only if the Custom-Standard switch in the selected tray is set to Custom.

Appears only for printers that include a built-in duplexer

(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer). Set the value to ON to print on both sides (duplex) or OFF to print on one side

(simplex) of a sheet of paper.

148 B Control panel menus ENWW

Item

DUPLEX BINDING

Values

* LONG EDGE

SHORT EDGE

OVERRIDE A4/

LETTER

MANUAL FEED

* NO

YES

* OFF

COURIER FONT * REGULAR

DARK

WIDE A4 * NO

YES

PRINT PS ERRORS * OFF

Explanation

Changes the binding edge for duplex printing. The menu item appears only if the printer includes a built-in duplexer

(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer) and DUPLEX=ON .

Allows the printer to print an A4-size job on letter-size paper if A4-size paper is not loaded in the printer (or vice versa).

Feeds the paper manually from tray 1, rather than automatically from a tray. If MANUAL FEED=ON and tray 1 is empty, the printer goes offline when it receives a print job.

MANUALLY FEED [PAPER SIZE] appears on the printer control panel display.

Selects the version of Courier font to use:

REGULAR : The internal Courier font available on the

HP LaserJet 4 series printers.

DARK : The internal Courier font available on the HP LaserJet

III series printers.

Changes the number of characters that can be printed on a single line of A4-size paper.

NO : Up to 78 10-pitch characters can be printed on one line.

YES : Up to 80 10-pitch characters can be printed on one line.

Determines whether a PS error page prints or not.

OFF : PS error page never prints.

ON : PS error page prints when PS errors occur.

ENWW Configure Device menu 149

PCL submenu

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

FORM LENGTH

ORIENTATION

FONT SOURCE

FONT NUMBER

FONT PITCH

FONT POINT SIZE

SYMBOL SET

APPEND CR TO LF

Values

5 to 128 (* 60 )

Explanation

Sets vertical spacing from 5 to 128 lines for default paper size.

LANDSCAPE

PORTRAIT

INTERNAL

SOFT

SLOT 1 , 2 , or 3

* 0 to 999 (* 0 )

Allows you to select default page orientation.

Note

It is best to set the page orientation in the program or printer driver. (Program and printer-driver settings override control panel settings.)

INTERNAL : Internal fonts.

SOFT : Permanent soft fonts. This option is available only if it is installed.

SLOT 1 , 2 , or 3 : Fonts stored in one of the three DIMM slots. This option is available only if it is installed.

The printer assigns a number to each font and lists the numbers on the PCL Font List. The font number appears in the Font # column of the printout.

0.44

to 99.99 (* 10.00

) Selects the font pitch. This item might not appear, depending on the font selected.

4.00

12.00

* PC-8

Several

)

999.75 Selects the font point size. This appears only if a font with a scalable point size is selected as the default font.

Selects any one of several available symbol sets at the printer control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line-draw characters.

* NO

YES

Select YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as

UNIX, indicate a new line using only the line feed control code. This option allows you to append the required carriage return to each line feed.

150 B Control panel menus ENWW

ENWW

Print Quality submenu

Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control panel settings. For more

information, see “Using the printer driver” on page 47 . In general, it is best to change these

settings in the printer driver, if applicable.

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

SET REGISTRATION

PRINT TEST PAGE

SOURCE

ADJUST TRAY [N]

X1 Shift

X2 Shift

Y Shift

Values

There is no value to select.

ALL TRAYS

TRAY 1

*TRAY 2

TRAY 3

-20 to 20 (* 0 )

Explanation

Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back.

Prints a test page to show the current registration settings.

Selects the tray for which you want to print the test page.

Sets the registration for the specified tray, where [ N ] is the number of the tray. A selection appears for each tray that is installed, and registration must be set for each tray.

X1 SHIFT : Registration of the image on the paper from side to side, as the paper lies in the tray. For duplexing, this side is the second side (back) of the paper.

X2 SHIFT : Registration of the image on the paper from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only if the printer includes a built-in duplexer

(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer) and DUPLEX is ON (see

“ DUPLEX ” on page 148 ). Set the

X1 SHIFT first.

Y SHIFT : Registration of the image on the paper from top to bottom as the paper lies in the tray.

Configure Device menu 151

Item

FUSER MODES

PLAIN

PREPRINTED

LETTERHEAD

TRANSPARENCY

PREPUNCHED

LABELS

BOND

RECYCLED

COLOR

CARDSTOCK>164 G/M2

ROUGH

ENVELOPE

RESTORE MODES

OPTIMIZE

HIGH TRANSFER

MORE SEPARATION

RESTORE OPTIMIZE

Values

*NORMAL

HIGH1

HIGH2

LOW

REDUCE CURL

Explanation

Configures the fuser mode associated with each paper types.

Change the fuser mode only if you are experiencing problems printing on certain paper types. After you select a type of paper, you can select a fuser mode that is available for that type. The available selections might include some or all of the following modes:

NORMAL : Used for most types of paper.

HIGH 1 : Used for rough paper.

HIGH 2 : Used for paper with a special or rough finish.

LOW : Used for transparencies.

REDUCE CURL : Used to reduce paper curl. Turning the option on might decrease print quality. This is because the setting reduces the amount of heat that the fuser applies during the printing process. With the lower temperature, toner might not completely bond to the media that you are using.

The default fuser mode is NORMAL for all print media types except transparencies ( LOW ), and rough paper

( HIGH1 ).

CAUTION

Do not change the fuser mode for transparencies.

Failure to use the LOW setting while printing transparencies can result in permanent damage to the printer and fuser. Always select Transparencies as the

Type in the printer driver and set the tray type at the printer control panel to TRANSPARENCY .

When selected, RESTORE MODES resets the fuser mode for each media type back to its default setting.

There is no value to select.

*OFF

There is no value to select.

Increases the intensity at which toner is transferred to the media. Set to ON for the following reasons:

You are using highly resistive, lower-quality papers. (HP recommends using only HP paper and print media.)

A combination of low humidity and high temperature is causing toner to scatter around the characters (halo effect).

Decreases the possibility for jams in the print cartridge area under conditions of high humidity and high temperature.

Returns to the defaults for the Optimize settings.

152 B Control panel menus ENWW

ENWW

Item

RESOLUTION

RET

ECONOMODE

TONER DENSITY

CREATE CLEANING

PAGE

PROCESS CLEANING

PAGE

Values

300

600

*FASTRES 1200

PRORES 1200

OFF

LIGHT

* MEDIUM

DARK

*OFF

Explanation

Selects the resolution. All values print at the same speed.

300 : Produces draft print quality and can be used for compatibility with the HP LaserJet III family of printers.

600 : Produces high print quality for text and can be used for compatibility with the HP LaserJet 4 family of printers.

FASTRES 1200 : Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics.

PRORES 1200 : Produces 1200-dpi printing for the best quality in line art and graphic images.

Note

It is best to change the resolution in the program or printer driver. (Program and printer-driver settings override control panel settings.)

Use the Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges.

REt does not affect print quality if the print resolution is set to FastRes 1200. All other print resolutions benefit from REt.

Note

It is best to change the REt setting in the program or printer driver. (Program and printer-driver settings override control panel settings.)

Turn EconoMode ON (to save toner) or OFF (for high quality).

EconoMode creates draft-quality printing by reducing the amount of toner on the printed page.

Note

It is best to turn EconoMode on or off in the program or printer driver. (Program and printer-driver settings override control panel settings.)

CAUTION

HP does not recommend full-time use of EconoMode.

If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge.

Lighten or darken the print on the page by setting the toner density. Select a setting ranging from 1 (light) to

5 (dark). The default setting of 3 usually produces the best results.

* 3

There is no value to select.

Press button) to print a cleaning page

(for cleaning toner from the fuser). Open the rear output bin. Follow the instructions on the cleaning page. For more information, see *

“Cleaning the fuser” on page 79

This item is available only after a cleaning page has been created. Follow the instructions printed on the cleaning page. The cleaning process might take up to

2.5 minutes.

Configure Device menu 153

System Setup submenu

Items on this menu affect printer behavior. Configure the printer according to your printing needs.

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

JOB STORAGE LIMIT

JOB HELD TIMEOUT

TRAY BEHAVIOR

USE REQUESTED TRAY

MANUALLY FEED PROMPT ALWAYS

*UNLESS LOADED

POWERSAVE TIME

DISPLAY BRIGHTNESS 1

Values Explanation

1 to 100 (* 32 ) Specifies the number of quick copy jobs that can be stored on the printer. This item appears only if an optional hard disk accessory is installed.

Sets the amount of time that held jobs are kept before being automatically deleted from the queue.

* OFF

1 HOUR

4 HOURS

1 DAY

1 WEEK

There is no value to select.

Determines how the printer responds to jobs that request certain trays.

*EXCLUSIVELY

FIRST

1 MINUTE

15 MINUTES

*30 MINUTES

60 MINUTES

90 MINUTES

2 HOURS

4 HOURS

Determines whether the printer tries to pull paper from a different tray than the one you selected in the printer driver.

EXCLUSIVELY : Sets the printer to pull paper only from the tray you selected and not pull from another tray, even if the tray you selected is empty.

FIRST : Sets the printer to pull from the tray you selected first, but allows the printer to pull from another tray automatically if the tray you selected is empty.

Determines when the printer shows a prompt regarding pulling from tray 1 if your print job does not match the type or size loaded in any other tray.

ALWAYS : Select this option if you always want to be prompted before the printer pulls from tray 1.

UNLESS LOADED : Prompts you only if tray 1 is empty.

Sets how long the printer remains idle before it enters

PowerSave mode.

PowerSave mode does the following: minimizes the amount of power consumed by the printer when it is idle reduces wear on electronic components in the printer

(turns off the display backlight, but the display is still readable)

The printer automatically comes out of PowerSave mode when you send a print job, press a printer control panel button, open a tray, or open the top cover.

To turn PowerSave mode on and off, see

“ POWERSAVE ” on page 160 .

Customizes the readability of the display panel for your environment by lowering or raising brightness.

154 B Control panel menus ENWW

ENWW

Item

PERSONALITY

AUTO CONTINUE

CARTRIDGE LOW

CARTRIDGE OUT

Values

* AUTO

PCL

CLEARABLE WARNINGS * JOB

OFF

* ON

* CONTINUE

STOP

* CONTINUE

STOP

Explanation

Selects the default printer language (personality).

Possible values are determined by which valid languages are installed in the printer.

Normally, you should not change the printer language. If you change it to a specific printer language, the printer will not switch automatically from one language to another unless specific software commands are sent to the printer.

Sets the amount of time that a clearable warning is shown on the printer control panel display.

JOB : The clearable warning message appears until the end of the job that generated the message.

ON : The clearable warning message appears until you press ( S ELECT button).

Determines how the printer reacts to errors. If the printer is on a network, you probably want to turn AUTO

CONTINUE to ON .

ON : If an error occurs that prevents printing, the message appears on the printer control panel display, and the printer goes offline for 10 seconds before returning online.

OFF : If an error occurs that prevents printing, the message remains on the printer control panel display, and the printer remains offline until you press

( S ELECT button).

Determines how the printer behaves if the print cartridge is low. The ORDER CARTRIDGE message first appears when about 10 percent of the toner remains in the print cartridge at 5 percent coverage (about 600 pages remaining). Print quality is not guaranteed if you print after receiving this message.

CONTINUE : The printer continues to print, and the message appears until you replace the print cartridge.

STOP : The printer pauses printing until you replace the print cartridge or press ( S ELECT button) before each job to print it. The message appears until you replace the print cartridge.

Determines how the printer reacts if the print cartridge is empty.

CONTINUE : The printer continues to print, and the

REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition. Replace the print cartridge as soon as possible to ensure print quality.

STOP : The printer stops printing until you replace the print cartridge.

If the end of drum life is reached, the printer stops, regardless of the CARTRIDGE OUT setting.

Configure Device menu 155

Item

JAM RECOVERY

RAM DISK

LANGUAGE

Values

* AUTO

OFF

*AUTO

* ENGLISH

Several

Explanation

Determines how the printer behaves if a jam occurs.

AUTO : The printer automatically selects the best mode for printer jam recovery (usually ON ).

OFF: The printer does not reprint pages following a jam.

Printing performance might be increased with this setting.

ON : The printer automatically reprints pages after a jam is cleared.

Determines how the RAM disk is configured. (This item does not apply to printers with only 32 MB of RAM, such as the base HP LaserJet 2300L printer and

HP LaserJet 2300 printer.)

AUTO : Allows the printer to determine the optimal

RAM-disk size based on the amount of available memory.

OFF: The RAM is disabled.

Note

If you change the setting from OFF to AUTO , the printer automatically reinitializes when it becomes idle.

Selects the language for the messages that appear on the printer control panel display.

156 B Control panel menus ENWW

ENWW

I/O submenu

Items on the I/O (input/output) menu affect the communication between the printer and the computer. The submenu appears only when an EIO (enhanced input/output) device is installed in an EIO slot on the printer (such as an HP Jetdirect print server). The contents of the submenu depend on which type of EIO card is installed. If the printer contains an HP Jetdirect print server

EIO card, you can configure basic networking parameters using the submenu. These and other parameters can also be configured through HP Web Jetadmin (see

“Using HP Web Jetadmin software” on page 64 ) or other network configuration tools, such as Telnet or the embedded Web

server (see

“Using the embedded Web server” on page 62 ).

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

I/O TIMEOUT

Values

5 to 300 (* 15 )

Explanation

Select the I/O timeout period in seconds.

This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.

Configure the parallel features.

PARALLEL INPUT There is no value to select.

HIGH SPEED

ADVANCED FUNCTIONS

EIO [X]

JETDIRECT MENU

TCP/IP

ENABLE

HOST NAME

CONFIG METHOD

* YES

OFF

* ON

Select YES to enable the printer to accept the faster parallel communications that are used for connections with newer computers.

Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284).

The function allows the printer to send status readback messages to the computer. (Turning the parallel advanced functions on might slow language switching.)

There is no value to select.

The [ X ] represents the slot in which the optional

HP Jetdirect print server is installed, if any. Which of the following submenus appears depends on the type of print server that is installed:

TCP/IP

IPX/SPC

APPLETALK

DLC/LLC

There is no value to select.

OFF

* ON

*NPIXXXXXX

Select whether the TCP/IP protocol stack is enabled or disabled.

*BOOTP

DHCP

MANUAL

An alphanumeric string (up to 32 characters long) that is used to identify the device. This name is listed on the

Jetdirect configuration page.

The default host name is NPIXXXXXX , where XXXXXX is composed of the last six digits of the LAN hardware (MAC) address.

Select whether the TCP/IP configuration parameters are set automatically from a network server by using BootP

(Bootstrap Protocol), DHCP (Dynamic Host Configuration

Protocol), or manually from the I/O submenu.

If you select DHCP and a DHCP lease exists, use the DHCP settings to set DHCP lease options.

If you select MANUAL , use the MANUAL settings to configure

TCP/IP parameters.

Configure Device menu 157

Item

DHCP settings

Manual settings

IPX/SPX

ENABLE

FRAME TYPE

SOURCE ROUTING

APPLETALK

ENABLE

DLC/LLC

ENABLE

158 B Control panel menus

Values

DHCP RELEASE

*NO

YES

Explanation

This menu appears if CONFIG METHOD is set to DHCP and a

DHCP lease for the print server exists.

NO (default): The current DHCP lease is saved.

YES : The current DHCP lease along with the leased IP address are released.

DHCP RENEW

*NO

YES

This menu appears if CONFIG METHOD is set to DHCP and a DHCP lease for the print server exists.

NO (default): The print server does not request to renew the

DHCP lease.

YES : The print server requests to renew the current DHCP lease.

IP ADDRESS n.n.n.n

SUBNET MASK m.m.m.m

The unique IP address of the printer, where from 0 to 255.

n is a value

The subnet mask for the printer, where m is a value from 0 to 255. The mask is applied to IP addresses to uniquely identify subnetworks and nodes.

SYSLOG SERVER n.n.n.n

DEFAULT

GATEWAY n.n.n.n

IDLE TIMEOUT

The IP address of the syslog server used to receive and log syslog messages.

The IP address of the gateway or route used for communications with other networks.

The timeout value (in seconds) before an idle TCP print data connection is automatically closed. The default value is 270 seconds. 0 disables the timeout.

There is no value to select.

OFF

* ON

*AUTO

EN_8023

EN_II

EN_SNAP

TR_8022

TR_SNAP

*AUTO

OFF

ALL ROUTES

SINGLE ROUTE

Select whether the IPX/SPX protocol stack (in Novell

NetWare networks, for example) is enabled or disabled.

Select the frame type setting for your network.

AUTO (default): Automatically sets and limits the frame type to the first one detected.

For an Ethernet network only, frame type selections include

EN_8023 , EN_II , EN_8022 , and EN_SNAP .

For a Token Ring network only, frame type selections include TR_8022 and TR_SNAP .

For a Token Ring network only, specify the NetWare Token

Ring Source Routing parameter.

AUTO (default): The type of source routing required on the network is automatically sensed.

OFF : All packets are sent without source routing, and only packets from the same ring are received.

ALL ROUTES and SINGLE ROUTE : All packets are sent with source routing (broadcasts and when the route is unknown).

There is no value to select.

OFF

* ON

For an Ethernet network only, select whether the AppleTalk protocol stack is enabled or disabled.

There is no value to select.

OFF

* ON

Select whether the DLC/LLC protocol stack is enabled or disabled.

ENWW

Item

SECURE WEB

RESET SECURITY

LINK SPEED

Values

*HTTPS

REQUIREMT

HTTPS OPTIONAL

*NO

YES

*AUTO

10T HALF

10T FULL

100TX HALF

100TX FULL

Explanation

For configuration management, specify whether the embedded Web server will accept communications using

HTTPS (Secure HTTP) only, or both HTTP and HTTPS.

HTTPS REQUIRED (default): For secure, encrypted communications, only HTTPS access is accepted. The printer server will appear as a secure site.

HTTPS OPTIONAL : Access using either HTTP or HTTPS is permitted.

Specify whether the current security settings on the print server will be saved or reset to factory defaults.

NO (default): The current security settings are maintained.

YES : Security settings are reset to factory defaults.

For an Ethernet network only, select the network link speed and the communication mode of the HP Jetdirect 10/

100Base-TX print server. The default setting is AUTO , where the printer automatically configures itself to match the network link speed (10 or 100 Mbps) and communication mode (half-duplex or full-duplex).

ENWW Configure Device menu 159

Resets submenu

Items on the Resets submenu relate to returning settings to the defaults and changing settings such as PowerSave.

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

RESTORE FACTORY

SETTINGS

POWERSAVE

Values

There is no value to select.

OFF

* ON

Explanation

Performs a simple reset and restores most of the factory

(default) settings. This item also clears the input buffer for the active I/O. Restoring factory settings does not affect network parameter settings on the optional HP Jetdirect print server.

CAUTION

Restoring memory during a print job cancels the print job.

Turns PowerSave mode on or off. PowerSave mode does the following: minimizes the amount of power consumed by the printer when it is idle reduces wear on electronic components in the printer

(turns off the display backlight, but display is still readable)

The printer automatically comes out of PowerSave mode when you send a print job, press a printer control panel button, open a tray, or open the top cover.

You can set how long the printer remains idle before it enters PowerSave mode. (See

“ POWERSAVE TIME ” on page 154 .)

160 B Control panel menus ENWW

Diagnostics menu

Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues.

The following table lists the settings and possible values. In the Values column, the default value for each setting is the one with an asterisk (*) next to it.

Item

PRINT EVENT LOG

SHOW EVENT LOG

PAPER PATH TEST

PRINT TEST PAGE

SOURCE

DUPLEX

COPIES

Values

There is no value to select.

100

500

There is no value to select.

ALL TRAYS

TRAY 1

* TRAY 2

TRAY 3

*OFF

Explanation

Press button) to generate a list of the

50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality.

Press button) to scroll through the contents of the event log at the printer control panel and shows the

50 most recent events. Use ( U P button) or ( D OWN button) to scroll through the event log contents.

Generates a test page that is useful for testing the paper-handling features of the printer.

Press button) to start the paper path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the Paper Path Test menu. Set the other items before choosing PRINT TEST PAGE .

Select the tray whose paper path you want to test. You can select any tray that is installed. Select ALL TRAYS to test all tray paper paths. (Paper must be loaded in the selected trays.)

Determine whether or not the paper goes through the duplexer during the paper path test. The menu item appears only if the printer includes a built-in duplexer

(HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer).

Set how many sheets of paper are used from each tray during the paper path test. If you are testing the optional stapler stacker ( DESTINATION item), select 10 or higher.

Service menu

The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.

ENWW Diagnostics menu 161

162 B Control panel menus ENWW

Printer memory and expansion

This section explains the memory features of the printer and provides steps for expansion.

“Printer memory” on page 164

“Installing memory” on page 165

“Checking memory installation” on page 167

“Installing an HP Jetdirect EIO card” on page 168

ENWW 163

Printer memory

Note

The printer comes with one dual inline memory module (DIMM) already installed in the right-most slot position on the formatter (labeled “Boot DIMM Only”). There are two additional

DIMM slots for upgrading with: more printer memory—DIMMs are available in 8, 16, 32, 64, and 128 MB, for a maximum of

288 MB for the HP LaserJet 2300L and HP LaserJet 2300 printers, and a maximum of

304 MB for the HP LaserJet 2300d, HP LaserJet 2300n, HP LaserJet 2300dn, and

HP LaserJet 2300dtn printers

DIMM-based accessory fonts, macros, and patterns other DIMM-based printer languages and printer options

For ordering information, see

“Ordering parts, accessories, and supplies” on page 116

Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer.

You might want to add more memory to the printer if you often print complex graphics, print

PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying.

The printer has one EIO slot for expanding the printer capability with a mass storage device, such as an optional hard disk for storing forms and fonts, and for certain job-storage functions.

The EIO slot is also used for adding a network card or a connectivity card for serial, USB, or

AppleTalk.

To find out how much memory is installed in the printer, or to find out what is installed in the EIO

slots, print a configuration page. (See “Configuration page” on page 72 ).

164 Appendix C Printer memory and expansion ENWW

Installing memory

CAUTION

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the

DIMM antistatic package, then touch bare metal on the printer.

The HP LaserJet 2300 series printers come with one DIMM installed in slot 1. Do not remove the preinstalled DIMM from slot 1. You can use slot 2 or slot 3 interchangeably for adding DIMMs.

If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. See

“Configuration page” on page 72 .

1 After the configuration page is printed, turn the printer off and disconnect the power cord.

2 Open the top cover

3 Remove the side panel by pressing the release button and sliding the right side panel forward until the alignment arrows line up.

4 Pull the panel away from the printer, exposing the available DIMM slots.

5 Disconnect all interface cables.

Continued on the next page.

ENWW Installing memory 165

6 Remove the DIMM from the antistatic package.

CAUTION

To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.

7 Holding the DIMM by the edges (as shown in the illustration), align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)

8 Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.)

Repeat steps 6, 7, and 8 for each DIMM being installed.

9 Reconnect the interface cable(s) and power cord.

10 To replace the side panel, line up the alignment arrows and slide the panel backwards until the release button latches into place.

11 Close the top cover and turn the printer on.

166 Appendix C Printer memory and expansion ENWW

Checking memory installation

To verify that DIMMs are installed correctly:

1 Turn the printer on. Check that the printer control panel displays the R EADY light after the printer has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See

“Troubleshooting network printing problems” on page 107

Print a configuration page (see “Configuration page” on page 72 ).

3 Check the Installed Personalities and Options section on the self test/configuration page and compare it with the self test/configuration page printed before the DIMM installation.

If the amount of recognized memory has not increased:

The DIMM might not be installed correctly (repeat the installation procedure).

Try another DIMM slot.

The DIMM might be defective (try a new DIMM).

ENWW Checking memory installation 167

Installing an HP Jetdirect EIO card

1 Turn the printer off, and disconnect the power cord.

2 Open the interface cable door by pressing on the release tabs and swinging the door outward. Disconnect all interface cables.

3 Locate the EIO slot. Firmly insert the HP Jetdirect EIO card into the

EIO slot. Twist in the retaining screws.

4 Attach the appropriate network cable to the EIO card.

5 Reconnect the interface cable(s) and the power cord. Reinstall the interface cable door. Turn the printer on.

Note

Print a configuration page to check that the HP Jetdirect EIO card appears as an installed option. See

“Configuration page” on page 72

. If this page does not print in your language, see

“Printing special pages” on page 87

When you print a configuration page, an HP Jetdirect Configuration page that contains network configuration and status information will also print.

168 Appendix C Printer memory and expansion ENWW

Note

Printer commands

Most software programs do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed.

PCL 5e

HP-GL/2

PJL

PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This section provides a quick reference for users who are already familiar with PCL 5e command structure.

The printer has the ability to print vector graphics using the HP-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave

PCL 5e language and enter HP-GL/2 mode, which can be done by sending the printer PCL 5e code. Some programs switch languages through their drivers.

HP’s Printer Job Language (PJL) provides control above PCL 5e and other printer languages. The four major functions provided by PJL are: printer language switching, job separation, printer configuration, and status readback from the printer. PJL commands can be used to change printer default settings.

See

“Common PCL 5e printer commands” on page 172 for a list of commonly used PCL 5e

commands. For a complete listing and explanation of how to use PCL 5e, HP-GL/2, and PJL commands, see the HP PCL/PJL Reference Set, available on CD-ROM

(HP part number 5961-0975).

ENWW 169

Understanding PCL printer command syntax

Before using printer commands, compare these characters:

Lowercase l:

Number one: l

Uppercase O:

Number 0:

Many printer commands use the lowercase letter l ( l ) and the number one (1), or the uppercase letter O ( O ) and the number zero ( 0 ). These characters might not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.

The following illustration displays the elements of a typical printer command (in this instance, a command for page orientation).

Escape character

(begins escape sequence)

Value field (contains both alpha and numeric characters)

Category of command

Uppercase letter

(terminates escape sequence)

Combining escape sequences

Escape sequences can be combined into one escape sequence string. There are three important rules to follow when combining code:

1 For each escape sequence, the first two characters after the ? character must be the same.

2 When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lowercase.

3 The final character of the combined escape sequence must be uppercase.

The following escape sequence string would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch:

& l 3A ?

& l 1O ?

& l 8D

The following escape sequence sends the same printer commands by combining them into a shorter sequence:

& l 3a1o8D

170 Appendix D Printer commands ENWW

Entering escape characters

Printer commands always begin with the escape character (?).

The following table shows how the escape character can be entered from various MS-DOS software programs.

MS-DOS software programs

Lotus 1-2-3

WordPerfect for MS-DOS

MS-DOS Edit

MS-DOS Edlin

Entry

Type \ 027

Type <27>

Hold down Ctrl-P, and press Esc

Hold down Ctrl-V, release, then press [

What appears

027

<27>

Selecting PCL 5e fonts

The printer font list provides PCL 5e printer commands for selecting fonts. (See “PS or PCL font list” on page 76 for information about how to print the list.) A sample section is shown below.

There is one variable box for entering symbol sets and one for entering point size. These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the table beginning on the next page.

Font list

1 2

1 Symbol set

2 Point size

ENWW Entering escape characters 171

Common PCL 5e printer commands

Function Command

Job control commands

Reset

Number of Copies

Page control commands

& l #X

Paper Source ?

& l #H

Paper Size

Orientation

& l #A

& l #O

Top Margin

Text Length (bottom margin)

Left Margin

Right Margin

Horizontal Motion Index

Vertical Motion Index

Line Spacing

Perforation Skip

& l #E

& l #F

&a #L

&a #M

&k#H

& l #C

& l #D

& l #L

Cursor positioning

Vertical Position (Rows) ?

&a#R

Vertical Position (Dots)

Vertical Position (Decipoints)

*p#Y

&a#V

Options (#) n/a

1 to 999

0 = prints or ejects current page

1 = tray 2

2 = manual feed, paper

3 = manual feed, envelope

4 = tray 1

5 = tray 3

7 = auto select

1 = Executive

2 = Letter

3 = Legal

4 = A5

5 = A4

6 = B5-JIS

8 = 8.5 X 13

9 = B5 (ISO)

71 = Postcard (single size)

72 = Postcard (round trip)

80 = Monarch

81 = Commercial 10

90 = DL

91 = International C5

100 = B5

101 = Custom

0 = Portrait

1 = Landscape

2 = Reverse Portrait

3 = Reverse Landscape

# = number of lines

# = number of lines from top margin

# = column number

# = column number from left margin

1/120-inch increments (compresses print horizontally)

1/48-inch increments (compresses print vertically)

# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)

0 = disable

1 = enable

# = row number

# = dot number (300 dots = 1 inch)

# = decipoint number (720 decipoints = 1 inch)

172 Appendix D Printer commands ENWW

ENWW

Function

Horizontal Position

(Columns)

Horizontal Position (Dots)

Horizontal Position

(Decipoints)

Programming hints

End of Line Wrap

Command

&a#C

*p#X

&a#H

Options (#)

# = column number

# = dot number (300 dots = 1 inch)

# = decipoint number (720 decipoints = 1 inch)

Display Functions On

Display Functions Off

Language selection

Enter PCL Mode

&s#C

0 = Enable

1 = Disable n/a n/a

Enter HP-GL/2 Mode

%#A

%#B

0 = Use previous PCL cursor position

1 = Use current HP-GL/2 pen position

0 = Use previous HP-GL/2 pen position

1 = Use current PCL cursor position

Font selection

Symbol Sets

Primary Spacing

(s#P

8U = HP Roman-8 Symbol Set

10U = IBM Layout (PC-8) (code page 437) Default

Symbol Set

12U = IBM Layout for Europe (PC-850) (code page

850)

8M = Math-8

19U = Windows 3.1 Latin 1

9E = Windows 3.1 Latin 2 (commonly used in Eastern

Europe)

5T = Windows 3.1 Latin 5 (commonly used in Turkey)

579L = Wingdings Font

0 = fixed

1 = proportional

# = characters/inch Primary Pitch

Set Pitch Mode

Primary Height

Primary Style

(s#H

&k#S 0 = 10

4 = 12 (elite)

2 = 16.5 - 16.7 (compressed)

# = points ?

(s#V

(s#S 0 = upright (solid)

1 = italic

4 = condensed

5 = condensed italic

Primary Stroke Wt. ?

(s#B 0 = medium (book or text)

1 = semi bold

3 = bold

4 = extra bold

Typeface ?

(s#T Print a PCL font list to view the command for each internal font.

1.The preferred method is to use the primary pitch command.

Common PCL 5e printer commands 173

174 Appendix D Printer commands ENWW

ENWW

Regulatory information

FCC regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase separation between the equipment and receiver.

Connect equipment to an outlet on a circuit different from that to which the receiver is connected.

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly approved by HP could void the authority of the user to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC

Rules.

FCC regulations 175

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O

Power consumption

Power usage drops significantly while in PowerSave mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for

E NERGY S TAR

® , which is a voluntary program to encourage the development of energy-efficient office products.

E NERGY S TAR

® is a U.S. registered service mark owned by the U.S. government. As an E NERGY

S TAR

® partner, Hewlett-Packard Company has determined that this product meets E NERGY S TAR

Guidelines for energy efficiency. For more information, see http://www.energystar.gov/ .

Toner consumption

EconoMode uses significantly less toner , which might extend the life of the print cartridge.

Media use

This product’s duplex feature (two-sided printing) and n-up printing (multiple pages printed on one page) capabilities can reduce media usage and the resulting demands on natural resources.

(The duplex feature is available only for printers that include a built-in duplexer—

HP LaserJet 2300d printer, HP LaserJet 2300dn printer, and HP LaserJet 2300dtn printer.)

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies

In many countries/regions, this product's printing supplies (for example, print cartridge and fuser) can be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use and free take back program is available in more than 48 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

HP Printing Supplies Returns and Recycling Program information

Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than

47 million used LaserJet print cartridges that otherwise might have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge. After a thorough quality

176 Appendix E Regulatory information ENWW

ENWW inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. returns

For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, prepaid, preaddressed UPS label that is supplied in the package. For more information in the U.S., call (1) (800) 340-2445 or visit the HP product return and recycling website at http://www.hp.com/go/recycle .

Non-U.S. returns

Non-U.S. customers should call the local HP Sales and Service Office or visit the http://www.hp.com/go/recycle website for further information regarding availability of the

HP Supplies Returns and Recycling Program.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. See

“Ordering parts, accessories, and supplies” on page 116 for ordering information. This product is suitable for the use of recycled

media according to DIN 19309.

Material restrictions

This HP product does not contain added mercury.

This HP product contains lead (for example, solder that might require special handling at end-of-life.

This HP product does not contain batteries.

Material safety data sheet

Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies website at http://www.hp.com/go/msds .

For more information

Visit http://www.hp.com/go/environment to obtain information about the following environmental topics: product environmental profile sheet for this and many related HP products

HP commitment to the environment

HP environmental management system

HP end-of-life product return and recycling program material safety data sheets

Environmental product stewardship program 177

Declarations of conformity

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA declares, that the product

Product Name:

Product Numbers:

Regulatory Model Number:

HP LaserJet 2300L / 2300 / 2300d / 2300n /

2300dn / 2300dtn, including 250-sheet feeder and

500-sheet feeder accessory

Q2477A / Q2472A / Q2473A / Q2474A /

Q2475A / Q2476A, including C4793B and C7065B

BOISB-0206-00

Product Options: All conforms to the following Product Specifications:

Safety: IEC 60950:1999 / EN 60950:2000

IEC 60825-1:1993 + A1 / EN 60825-1:1994 + A11 (Class 1 Laser/LED Product)

EMC:

GB4943-1995

CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B1*

EN 61000-3-2:1995 / A14

EN 61000-3-3:1995

EN 55024:1998

FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 3 / GB9254-1998

AS / NZS 3548:1995 + A1 + A2

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low

Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer

Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

* The product includes LAN (Local Area Network) options. When the interface cable is attached to a LAN connector, the product meets the requirements of EN 55022 Class A, in which case the following applies: “Warning—This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.”

Boise, Idaho USA

25 July, 2002

For regulatory topics only:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph

Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard

GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straße 130,

D-71034 Böblingen (FAX: +49-7031-14-3143)

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail

Stop 160, Boise, Idaho 83707-0015 (Phone: 208-396-6000)

178 Appendix E Regulatory information ENWW

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

«Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques

«CEM».»

ENWW Declarations of conformity 179

Regulatory and safety statements

WARNING!

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug

Administration has implemented regulations for laser products manufactured since August 1,

1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services

(DHHS) Radiation Performance Standard according to the Radiation Control for Health and

Safety Act of 1968.

Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

LED safety statement

The infrared port on the front panel of this printer is classified as a Class 1 LED (Light Emitting

Diode) device according to International Standard IEC 60825-1 (EN 60825-1). This device is not considered harmful, but the following precautions are recommended.

If the printer requires service, contact an authorized HP service center.

Do not attempt to make any adjustments of the printer.

Avoid direct eye exposure to the infrared LED beam.

Be aware that the beam is invisible light and cannot be seen.

Do not attempt to view the infrared LED beam with any type of optical device.

Japanese VCCI statement

Korean EMI statement

180 Appendix E Regulatory information ENWW

ENWW

Laser statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

HP LaserJet 2300 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.

Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.

VAROITUS!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING!

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 2300 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm

Teho 5 mW

Luokan 3B laser

Regulatory and safety statements 181

182 Appendix E Regulatory information ENWW

ENWW

Index

Symbols

? button on control panel 23, 88

Numerics

10Base-T and 10/100Base-TX, ordering cards 119

1200 dpi resolution 153

250-sheet tray. See tray 2 (250-sheet) 26

2-sided printing. See duplexing

3 by 5 cards, printing 41

300 dpi resolution 153

3-hole punched paper

500-sheet tray. See tray 3 (500-sheet)

printing on 42

600 dpi resolution 153

A4 paper

ordering 120

settings 149

specifications 134, 137

access denied to control panel 25, 89

accessing the printer driver 47

accessories

ordering 116

verifying installation 72

acid content of media 137

acoustic specifications 133

activation time for PowerSave mode 132

adhesive labels. See labels

adhesives

on envelopes 139

on labels 141

agreements, service 124

alerts

configuring e-mail 63

description 71

setting with HP Printer Status and Alerts 65

Apple LaserWriter printer driver 18

Apple Macintosh. See Macintosh

AppleTalk

configuring printer for 18

setting 158

arrow buttons on control panel 23

asset number, assigning from embedded Web server 63

assigning printer to a network zone 18

auto continue setting 155

automatic duplexing 43

back button on control panel 23

back page, adding blank to end of print job 55

background shading on pages 104

bidirectional communication settings 157

bins

description 35

jams 100

blank page

adding to beginning of print jobs 55

prints, troubleshooting 102

blank pages printing 84

brightness of display, changing 154

buffers

EIO overflow 92

scan overflow 95

serial I/O overflow 92

buttons on control panel. See control panel buttons buying. See ordering

cables, ordering 119

caliper of media 137

Cancel Job button on control panel 23

canceling print jobs 46

capacities

circuit 132

tray 1 134

tray 2 (250-sheet) 135 tray 3 (500-sheet) 135

cardstock

carriage returns, settings 150

printing on 41

cartridges. See print cartridges

Cassette mode 53

cassette. See tray 3 (500-sheet) caution messages. See messages

CD-ROM for printer

characters

too light or thin 102

checklist for troubleshooting 82

circuit capacities 132

cleaning

fuser 79

outside of printer 77

paper path and print cartridge areas 78

toner from clothes or hands 98

cleaning page

description 79 running 79

clearable warnings setting 155

clearing jams. See jams

commands for printer

combining escape sequences 170

entering escape characters 171 selecting PCL fonts 171

syntax 170

communications settings 157

compact disc for printer

contents 11, 12

ordering 119

complex pages, troubleshooting 91

Index 183

184 Index configuration page

from the printer 87

printing from the printer 72

viewing with embedded Web server 63

configuration utility for printer drivers 66

Configure Device menu 148

configuring printer drivers 66

conserving

energy 176 environment 176 paper 176 toner 176

consumables. See supplies

consumption

energy while in PowerSave mode 176

power 132

toner 176

contact, configuring to receive information 63

control panel

access denied 25, 89

buttons and lights 22

changing display brightness 154

clearable warning settings 155

Configure Device menu 148

language, selecting 156

locking 15

menu map 25, 72

messages 89

Paper Handling menu 146

PCL menu 150

Print Quality menu 151

System Setup menu 154

troubleshooting 88

control panel buttons

Pause/Resume 23 select (check mark) 23 up 23

control panel lights

control panel menus

copies

setting default number 148

Courier font settings 149

creased pages 106

curl mode

using to troubleshoot 83, 106

curled pages 83, 106, 152

custom-sized media

guidelines 41 printing 41

tray selection 53

tray settings 148

customer support. See support

dark images printing 102

darkness, setting 153

data transmission settings 157

Declaration of Conformity (DOC)

Canadian 179

U.S. 178

default settings, restoring 160

defects in images, examples 103

deleting jobs

private 59

quick copy 57

devices

configuring from embedded Web server 63 information 63 status 63

Diagnostics menu 161

dimensions of printer 132

DIMMs

checking installation 167

preinstalled DIMM 125

preinstalled in slot 1 164

retaining when repacking the printer for return to HP 125

upgrading 164

direct connection

installing printing system software for Macintosh 19

installing printing system software for Windows 16

display brightness, changing 154

DLC/LLC setting 158

DOC (Declaration of Conformity)

Canadian 179

U.S. 178

documentation, ordering 119

dots per inch 153

double-sided printing. See duplexing

down button on control panel 23

downloading

files and fonts 18

HP Web Jetadmin 64

printing system software 16 sample model scripts for UNIX 16

dpi 153 draft quality printing 153

drivers. See printer drivers

dropouts on images 104

drum life out 70

ENWW

ENWW duplexer

jams 101 paper access plate 101

settings 148

supported sizes and weight for media 135

duplexing

automatic and manual 43 description 43

EconoMode

EIO cards

bad transmission 92 buffer overflow 92

ordering 119

settings 157

EIO port 26

electrical specifications 132

e-mail

alerts 63, 71

setting up incoming and outgoing 63

embedded Web server

configuring e-mail alerts 71

features 62

Information tab 63

links to other websites 64

EMI statement for Korea 180

energy savings 10

Energy Star 176

envelopes

adhesives 139

default size, setting 148

double-side seams 139

margins 140

orientation 38 printing on 38

specifications 139

storing 140

supported sizes and types 134

environmental

product stewardship program 176

specifications, paper storage 138

specifications, printer 133

specifications, printing 138

error messages. See messages

escape characters

entering 171

example 170 escape sequences 170

Ethernet, ordering cards 119

event log

viewing from embedded Web server 63

viewing information about on configuration page 73

expanding memory 165

extended warranty 130

face-up bin. See rear output bin

factory defaults, restoring 160

faded

areas on pages 104 images 104

FastRes resolution 153

FCC regulations 175

feeders. See tray 1; tray 2 (250-sheet); tray 3 (500-sheet);

trays

feeding modes for trays 53

feeding problems 136

files, downloading 18

film transparencies. See transparencies

Finland laser statement 181

firmware error 93

First mode 53

flaps on envelopes 139

fonts

downloading 18

ordering DIMMs 116

printing list 76

selecting for PCL 171

settings 150

verifying installed 73

form lines, settings 150

fraud hotline 124

fuser

cleaning 79

modes. See print modes

fusing

graphics, HP-GL/2 commands 169

gray background on pages 104

halo print quality problem 106

heavy paper

printing 53

height of printer 132

held jobs

HP Instant Support link 64

help

HP Jetadmin. See HP Web Jetadmin

HP Jetdirect EIO card

installing 168

ordering 119

HP Jetdirect embedded Web server. See embedded Web

server

HP Jetdirect print servers

HP LaserJet Utility for Macintosh 15, 18

locating IP address 72

settings 157

HP Printing Supplies Returns and Recycling Program 176

HP SupportPack 124, 130

Index 185

186 Index

HP Web Jetadmin

configuring e-mail alerts 71

checking toner level 70

plug-in for managing and configuring printer drivers 66

HP-GL/2 commands 169

HP-UX, sample model scripts 16

humidity specifications 133

I/O

buffer overflow messages 92

ordering cards 119

I/O menu 157

IBM OS/2

availability of printer drivers by operating system 13 availability of software for 13

IEEE-1284B parallel port 26

image fuser error 93

image quality. See print quality

images

dark 102

dropouts 104

examples of defects 103

faded or light 104 gray background 104

loose toner 105 misformed characters 105

random repetition 106

repetitive defects 105 skewed 105

toner scatter outline 106

toner smear 105

toner specks 104 vertical lines 104

index cards, printing 41

Information menu 145

Information tab in embedded Web server 63

ink cartridges. See print cartridges input trays. See trays

installed personalities and options 73

installing

HP Jetdirect EIO card 168

Macintosh printing system software 18

PPDs 18

printer memory 165

printing system software after parallel or USB cable has been connected 20

printing system software for Macintosh direct connections 19

printing system software for networks 17

printing system software for Windows direct connections

insufficient memory 91

interface ports 26

IP address for HP Jetdirect print server 72

IP printing, configuring 18

IPX/SPX setting 158

J jams

common causes and locations 97

duplexer 101

output areas 100

print cartridge area 98

recovery settings 156

tray 2 (250-sheet) 99 tray 3 (500-sheet) 99

Japanese VCCI statement 180

Jetadmin. See HP Web Jetadmin

Jetdirect. See HP Jetdirect EIO card; HP Jetdirect print

servers jobs

deleting held 58

deleting private 59

printing private 58

proofing and holding 57

jobs. See print jobs

keys on control panel. See control panel buttons

Korean EMI statement 180

L labels

orientation for printing 39

specifications 141

supported sizes and types 134

landscape orientation, setting as default 150

languages

available in HP software 11

not available for printer 89

setting for control panel 156

setting for embedded Web server 63

setting for printer 155

switching 9

verifying installed 73

laser

regulatory statement for Finland 181

safety statement 180

Laser Writer printer driver 15

LaserJet Utility for Macintosh 15

LaserWriter printer driver 18

LED safety statement 180

letter paper, override A4 settings 149

letterhead

life expectancy, print cartridges 69

low-temperature inks 136

printing on 42

raised or embossed 136

light

characters 102

density setting 153

printing 104

lights on control panel 22

line feed settings 150 line spacing settings 150

lines

vertical on image 104

links to websites

configuring from embedded Web server 64

customizing 63

Linux, availability of software for 13

locking

control panel 15

printer driver features 66

loose toner on pages 105

low toner 70, 155

ENWW

Macintosh

Appletalk setting 158

availability of software by operating system 13

changing printer driver defaults 48

changing settings for a print job 47

HP LaserJet Utility 15

installing printing system software 18, 19

operating systems supported 12

printer drivers 15 printer software 15

printing errors 110

selecting alternate PPD 113

software 15

supported operating systems 12

troubleshooting common problems 109

uninstalling software 21

mailing labels. See labels

maintenance

agreements 127

printer 61

manual

duplexing 43

feed settings 149, 154

margins

on envelopes 140

material safety data sheet (MSDS) 177

media

guidelines for using 136

input options 29

ordering 120

printing by type and size 53

printing on custom-sized 41

selected from wrong tray 83

sources 53

specifications 137, 143, 175

storage environment 138

media sizes

checking installation 167

SIMM compatibility 164 upgrading 164

menus on control panel. See control panel menus

messages

description 88

list, alphabetical 89

list, numerical 91

persistent 88

settings 155

Microsoft Windows. See Windows

misformed characters 105

model scripts, availability by operating system 13

modes for trays 53

moisture content 137

more separation setting 152

MS Windows. See Windows

MS-DOS

Edit 171

Edlin 171 entering escape characters 171

MSDS (material safety data sheet) 177

N naming printer

from embedded Web server 63

from HP LaserJet Utility 18

NetWare

installation support 17

settings 158

network name 63

Networking tab in embedded Web server 63

networks

configuring alerts 63 configuring with embedded Web server 63

installing printing system software 17

ordering cards 119

settings 157

troubleshooting printing 107

Windows sharing 17

zone assignment 18

See also HP Jetdirect print server

non-HP print cartridges 68

notification, e-mail 71

Novell NetWare

installation support 17

settings 158

number of copies, setting default 148

numerical list of messages 91

n-up printing 50

O online help

control panel 25

customer support websites 123

printer 88

printer driver 14

operating environmental specifications 133

operating systems supported 12

ordering

cables and interfaces 119

directly from HP 116

directly through printer software 117

documentation 119

from embedded Web server 64, 116

memory 118

paper 28, 120

paper-handling devices 118

through service or support providers 116

orientation, setting default 150

OS/2

availability of software for 13

output bins. See bins; rear output bin; top output bin output quality. See print quality overhead transparencies. See transparencies

out of toner 70, 155

override A4/letter 149

ozone production 176

Index 187

188 Index

page count 73

page orientation default 150

pages

adding blank to beginning of print jobs 55 adding blank to end of print job 55

blank 102

curled or wavy 106

gray background 104 light or faded areas 104

loose toner 105 misformed characters 105

printing dark images 102

random repetition of images 106

repetitive defects 105 skewed images 105 toner smearing 105

toner specks 104 vertical lines 104

wrinkled or creased 106

paper

3 by 5 cards 41

curled when exiting printer 83

custom sized 41

custom-size 148 default size, setting 148

override A4/letter setting 149

guidelines for using 136

ordering 120

postcards 41

printing by type and size 53

purchasing 28

sources 53

specifications 137, 143, 175

storage environment 138

tray selection 146, 154

using recycled 177

See also media

paper access plate 101

paper-handling features 9

Paper Handling menu 146

paper jams. See jams

paper path

paper sizes

paper trays. See trays

parallel communications, settings 157

parallel connections

description 26

error messages 92

installing printing system software after connection 20

parts

numbers 118

viewing numbers from embedded Web server 63

password, setting

printer 18

password, setting for network 63

Pause/Resume button on control panel 23

PCL

commands 169

control panel menu 150

font list 76

language features 9

printer drivers 14 operating systems supported 14

selecting fonts 171

setting as printer language 155

syntax 170

PCL 5e printer drivers

reason to use 14

PCL 6 printer drivers

not available for printer 89

reason to use 14

PDEs, Macintosh 15

personalities

settings 155

verifying installed 73

phone support. See support

PJL (Printer Job Language) commands 169

plastics recycling 176

portrait orientation, setting as default 150

ports

description 26 parallel 26

RJ-45 (EIO) 26

troubleshooting for parallel communication 92

USB 26

postcards, printing 41

PostScript (PS). See PS (PostScript)

PostScript Printer Description (PPD) files

default activation time 132

included 15

selecting alternate 113

power

consumption 132

printer not receiving 86

requirements 132

PowerSave mode 154, 160

energy consumption 176

power consumption 132

PPD (PostScript Printer Description) files

preventative maintenance kit. See printer maintenance kit

description 18

included 15

installing 18

selecting alternate 113

preprinted paper

prepunched paper

print cartridges

recycling 176 returning used 177

ENWW

ENWW print jobs

adding blank page to beginning 55 adding blank page to end 55

proofing and holding 57

retention 154

slow 84

print quality

checklist for troubleshooting 102

examples of defects 103

features 9

guidelines for media 136

settings 153

Print Quality menu 151

print servers. See HP Jetdirect print servers printer commands. See commands for printer

printer drivers

accessing 47

configuration utility 66

help 14

hierarchy of settings with software programs and controlpanel settings 47

HP Web Jetadmin software plug-in 66

included 14

locking features 66

Macintosh 15

managing and configuring 66

obtaining 11

settings 25

Printer Job Language (PJL) commands 169

Printer Status and Alerts 65

printing

by type and size of paper 53

multiple pages on one sheet 50

postcards 41

symptoms of problems with media 136

text wrong, garbled, or incomplete 85

transparencies 40

troubleshooting problems 83

Printing menu 148

Printing Supplies Returns and Recycling Program 176

printing system software

Macintosh, installing 18

printing system software, installing 16

private jobs

problem solving. See troubleshooting

deleting 59

printing 58

product stewardship program 176

proof and hold feature 57

ProRes resolution 153

PS (PostScript)

emulation availability by operating system 13

error page settings 149

font list 76

reason to use printer driver 14

setting as printer language 155

troubleshooting problems 114

punched paper

purchasing. See ordering

printing on 42

quality. See print quality

quick copy jobs

recycled paper, using 177

rear output bin

recovery for jams 156

recycling

plastics 176 print cartridges 176

Korean EMI 180 laser safety 180

regulatory statements

LED safety 180

U.S. DOC) 178

relative humidity specifications 133

renaming the printer 113

repacking the printer 125

repair. See support

repetitive

defects on pages 105

images on pages 106

replacement interval, print cartridges 69

Resets menu 160

resolution 153

Resolution Enhancement technology (REt) setting 153

restoring default settings 160

REt setting 153

retention, job

scattered toner on pages 106

private 58

proof and hold 57

returns program 176, 177

rough paper

S safety statements

scan buffer errors 95

scripts for UNIX 16

SDRAMM. See DIMMs

seams on envelopes 139

security, setting password for embedded Web server features 63

select (check mark) button on control panel 23

serial buffer overflow 92

serial number 73

servers. See HP Jetdirect print servers

Index 189

190 Index

Service control panel menu 161

settings

changing defaults in printer driver for Macintosh 48 changing defaults in printer driver for Windows 48

changing for a print job in Macintosh 47 changing for a print job in Windows 47

configuring from embedded Web server 63

control panel 25, 143

hierarchy between printer driver, software program, and control panel 47

restoring defaults 160

Settings tab in embedded Web server 63

shading on pages 104

sharing printers on a network 17

SIMM compatibility 164

sizes

printer 132

printing by 53

unexpected paper by printer 93

skewed images on pages 105

slow print job 84

smearing of toner on pages 105

smoothness of media 137

software

downloading printing system software 16

installing for printing system 16

included with printer 11

language availability 11

Macintosh 15

Macintosh printer drivers 15

ordering supplies 117

uninstalling for Macintosh 21 uninstalling for Windows 21

Solaris, sample model scripts 16

solving problems. See troubleshooting

special pages

configuration page (from the printer) 87

specifications

operating environment 133

physical 132 power and circuit 132

transparencies 141

specks of toner on pages 104

speed

data transmission settings 157

printer 9

resolution settings 153

slow print job 84

standard output bin. See top output bin

standby

power consumption 132

temperature 133

status

configuration page 73

devices 63 e-mail alerts 63

supplies 74

toner level 69

stewardship program 176

stopping a print job 46

storage temperature 133

storage, job

Sun Solaris, sample model scripts 16

storing

streaks, vertical 104

supplies

checking levels 18

error messages 91

ordering 116

ordering from embedded Web server 64

status 69, 74

status from embedded Web server 63

linking to from embedded Web server 64

maintenance agreements 127

phone numbers 123

service agreements 124

service information form 126

telephone 123 websites 123

supported operating systems 12

SupportPack 124, 130

symbol sets, selecting 150

System Setup menu 154

TCP/IP setting 157

technical support. See support telephone support. See support

temperatures

fusing 141

operating, storage, and standby 133

testing paper path 161

text printed wrong, garbled, or incomplete 85

thin characters 102

three-hole punched paper

timeouts

toner

cleaning from clothes or hands 98

not adhering to paper 136

toner cartridges. See print cartridges

top output bin

jams 100

locating 35

ENWW

ENWW transparencies

supported sizes and types 134

tray 1

capacities 134

custom-size settings 148

loading 31

media sizes and types 29

opening 31

printing from 154

media sizes and types 135

tray 2 (250-sheet)

ordering 118

paper not pulling from 83

paper type settings 53

printing from 154

media sizes and types 135

See also trays 26

tray 3 (500-sheet)

capacity 135

custom-size settings 148

jams 99

loading media 34

ordering 118

paper not pulling from 83

paper type settings 53

printing from 154

See also trays

trays

custom-size settings 148

feeding modes 53

jams 99

selecting by type and size 53

selecting 154

wrong one used 83

troubleshooting

checklist 82

control panel lights 88 error messages 88

Macintosh problems 109

media problems 136

network printing problems 107

print quality problems 102

printer messages 88

printing problems 83

PS (PostScript) problems 114

Windows problems 108

two-sided printing. See duplexing

types, media

printing by 53

unexpected 93

unexpected 93 size 93 type 93

uninstalling software

Macintosh 21

Windows 21

UNIX

availability of software for 13

carriage return settings 150

sample model scripts 16

up button on control panel 23

upgrading memory 164

USB

installing printing system software after connection 20

ordering cards 119

port 26

VCCI statement for Japan 180

vector graphics 169

vertical

line spacing settings 150

lines on pages 104 streaks 104

voltage specifications 132

warning messages. See messages

warnings setting 155

warranty

extended 130 print cartridges 130

printer 129

wavy

characters 105

pages 106

Web Access. See embedded Web server

Web Jetadmin. See HP Web Jetadmin

websites

HP Support Pack 124

HP Web Jetadmin 64 links to other, configuring from embedded Web server

links to other, customizing 63

material safety data sheet (MSDS) 177

parts, ordering 116