HP LaserJet P2015 Printer series User guide

Guidelines for using media for more

for instructions.

On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the print quality setting you want to use. The following options are available:

● 1200 dpi: This setting uses ProRes 1200 to provide fine-line detail at 1200 x 1200 dpi.

● 1200 dpi effective output quality: This setting provides 1200 dpi effective output quality using FastRes 1200.

● 600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology

(REt) for improved text.

● EconoMode: Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print-quality settings. See

EconoMode

for more information.

NOTE Not all printer features are available in all drivers or operating systems. See the printer

Properties (driver) online Help for information about availability of features for that driver.

26 Chapter 5 Print tasks ENWW

Print on special media

The following sections explain how to print on a variety of media.

Print on an envelope

Only use envelopes that are recommended for laser printers. See

information.

Open the straight-through output door.

Open tray 1 and adjust the media guides to the width of the envelope.

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Place the envelope with the side to be printed facing up and the top edge along the left media guide.

NOTE If the envelope has a flap on the short edge, feed that edge into the printer first.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

Guidelines for using media

for instructions.

On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.

Print the document.

To print using manual feed, see

Manual feed .

Print on transparencies or labels

Use transparencies and labels that are recommended for use in laser printers. See

for more information.

CAUTION Be sure to set the correct media type in the printer settings as instructed below. The printer adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the printer.

CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels.

Open the straight-through output door.

Open tray 1 and adjust the media guides to the width of the media.

Load media in tray 1. Make sure that the top of the media is forward and the side to be printed on

(rough side) is facing up.

NOTE Transparencies can be printed from tray 2, but the printing speed is slower.

Transparencies should not be printed from optional tray 3.

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Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

Configure the Macintosh printer driver for instructions.

On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that drivers.

Print the document. Remove the media from the back of the printer as it prints to prevent it from sticking together, and place the printed pages on a flat surface.

Print on letterhead and preprinted forms

For media specifications, see Guidelines for using media .

Open tray 1 and adjust the media guides to the width of the media.

Print on special media 29

Feed the media with the top forward and the side to be printed on facing up.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

Guidelines for using media .

for instructions.

On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that drivers.

Print the document.

To print using manual feed, see

Manual feed .

NOTE To print a single-page cover letter on letterhead, followed by a multiple-page document, load the letterhead face-up in tray 1, and load the paper for the other pages in tray 2. The printer automatically prints from tray 1 first.

Print on custom-size media and card stock

For media specifications, see

CAUTION Make sure that the sheets are not stuck together before you load them.

Open the straight-through output door.

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Open tray 1 and adjust the media guides to the width of the media.

Load media in tray 1 with the narrow side forward and the side to be printed on facing up.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

Configure the Macintosh printer driver for instructions.

On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select the custom size option. Specify the dimensions of the custom-size media.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.

Print the document.

To print using manual feed, see

Manual feed .

Print on special media 31

Print on both sides of the page (duplex)

The section explains the manual and automatic methods of printing on both sides of the paper.

Manual two-sided printing

To manually print on both sides of the paper, you must run the paper through the printer twice. You can print using either these options:

● Top output bin (for lightweight paper)

● Straight-through output door (for heavy media or media that curls)

NOTE Manual two-sided printing can cause the printer to become dirty, reducing print quality.

See

Clean the printer for instructions if the printer becomes dirty.

Manual two-sided printing using the top output bin

The following sections provide instructions for the different operating systems.

Windows

Close the straight-through output door.

From the Windows desktop, click Start, Settings, and then Printers (or Printers and Faxes for some Windows versions).

Right-click on the HP LaserJet P2015 Series printer and select Properties.

Click the Device Settings tab.

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In the Installable Options section, select Not Installed from the Duplex Unit (for 2–Sided

Printing) drop-down list.

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Click OK.

Open the Print dialog in the software program from which you are printing. In most programs this is done by clicking File and then Print.

Select the HP LaserJet P2015 Series printer.

Click Properties or Preferences. The exact option name depends on the software program from which you are printing.

10.

Click the Finishing tab.

11.

Click to clear the Correct Order for Straight Paper Path check box.

12.

Click the Print On Both Sides check box.

13.

Click OK.

Print on both sides of the page (duplex) 33

14.

Print side one of the document using tray 1.

15.

After side one has printed, remove the remaining paper from tray 1 and set it aside until after you finish the manual two-sided print job.

16.

Gather the printed pages, and straighten the stack.

i n v e n t

17.

Return the stack to tray 1 with the printed side down and the top edge toward the printer.

18.

Press the Go button to print side two.

34 Chapter 5 Print tasks ENWW

Mac OS X

Close the straight-through output door.

If Manual Duplex does not appear as a printer option, perform the following steps: a.

Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option.

Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing arrow changes to a down-facing arrow, and the HP Manual Duplex&Booklet feature displays.

Select Print Time Filters, select HP Manual Duplex&Booklet, and click Save Settings.

Select Manual Duplex, and select Print on Both Sides.

Print the document.

After side one has printed, remove the remaining paper from tray 1 and set it aside until after you finish the manual two-sided print job.

Gather the printed pages, and straighten the stack.

Return the stack to tray 1 with the printed side down and the top edge toward the printer.

Press the Go button on the control panel to print side two.

Manual two-sided printing using the straight-through output door

The following sections provide instructions for the different operating systems.

Windows

Open the straight-through output door.

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Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver for instructions.

On the Finishing tab, select the Correct Order for Straight Paper Path check box.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.

On the Finishing tab, select the Print On Both Sides (Manually) check box.

Print on both sides of the page (duplex) 35

Click OK.

Print side one of the document from tray 1.

Gather the printed pages, and straighten the stack.

Return the stack to tray 1 with the printed side facing down and the top edge toward the printer.

Press the Go button to print side two.

36 Chapter 5 Print tasks ENWW

Mac OS X

Open the straight-through output door.

If Manual Duplex does not appear as a printer option, perform the following steps: a.

Verify that HP Manual Duplex&Booklet (Classic) was selected when the software driver was installed with the Custom Install option.

Do a File-Print, select Plug-In Preferences, and click the right-facing arrow. The right-facing arrow changes to a down-facing arrow, and the HP Manual Duplex&Booklet feature displays.

Select Print Time Filters, select HP Manual Duplex&Booklet, and click Save Settings.

Select Manual Duplex, and select Print on Both Sides.

Select Alternate output bin is open (straight through paper path).

Print side one of the document from tray 1.

Gather the printed pages, and straighten the stack.

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Return the stack to tray 2 with the printed side down and the top edge toward the printer.

Press the Go button to print side two.

Automatic two-sided printing

Automatic two-sided printing is available for the HP LaserJet P2015d, HP LaserJet P2015dn, and HP

LaserJet P2015x printers.

Automatic two-sided printing is supported for the following media sizes:

● A4

● Letter

● Legal

The following sections provide instructions for the different operating systems.

Windows

Close the straight-through output door.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver for instructions.

On the Finishing tab, click to clear the Correct Order for Straight Paper Path check box.

Select the Print On Both Sides check box.

Click OK.

Print the document.

Mac OS X

Do a File-Print, select Duplex, and select Print on Both Sides.

If the Print on Both Sides check box does not appear, perform the following steps: a.

In Print Center (Printer Setup Utility for Mac OS X v10.3), click Printer queue.

On the Menu bar, select Printers-Show Info.

On the Installable Options menu, check Duplex Unit.

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Click Apply Changes.

Close the menu.

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Print multiple pages on a single sheet of paper (N-up printing)

Use N-Up printing to place multiple document pages on a single printed page.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

for instructions.

On the Finishing tab (the Layout tab for some Mac drivers), select the desired number of pages per sheet.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.

If desired, use the check box for page borders and the pull-down menu to specify the order of pages printed on the sheet.

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Print booklets

You can print booklets on letter, legal, or A4 paper.

NOTE This feature is not available for all Macintosh OS X versions .

Load paper in tray 1.

Close the straight-through output door.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver for instructions.

On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), click to clear the Correct

Order for Straight Paper Path check box.

Select the Print On Both Sides check box.

Select Left Edge Binding or Right Edge Binding from the Booklet Layout drop-down list.

Set the number of pages per sheet to 2.

Click OK.

Print the document.

10.

Fold and staple the pages.

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Print watermarks

You can use the watermark option to print text "underneath" (in the background) of an existing document.

For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.

Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the

Windows printer driver or

HP ToolboxFX for more information.

for instructions.

On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark you want to use.

NOTE Not all printer features are available in all drivers or operating systems. See the printer Properties (driver) online Help for information about availability of features for that driver.

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Cancel a print job

You can cancel a print job from the following locations:

● Printer control panel: To cancel the print job, press and release the Cancel button on the printer control panel.

● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job.

● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. To go to the Printer screen in Windows 98, Me, 2000, or XP, click Start,

Settings, and Printers. Double-click the HP LaserJet P2015 icon to open the window, select your print job, and click Delete.

● Desktop print queue (Mac OS): For Mac OS X, open Print Center (or Printer Setup Utility in V10.3.9), double-click the printer name, select the print job, and click Delete.

● HP ToolboxFX: Open HP ToolboxFX, browse to the Device Status page, and click Cancel Job.

See

● Embedded Web server: Open the printer's embedded Web server page, and click Cancel Job.

See

Embedded Web server for more information.

If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.

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6 Managing and maintenance

This chapter provides information on the following topics:

●

Printer information pages

●

HP ToolboxFX

●

Embedded Web server

●

Replace the print cartridge

●

Redistribute toner

●

Clean the printer

●

Clean the pickup roller (tray 1)

●

Clean the pickup roller (tray 2)

●

EconoMode

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Printer information pages

You can print the following information pages.

Demo page

The Demo page contains examples of text and graphics. To print the Demo page, press the Go button when the printer Ready light is on and no other jobs are printing.

Configuration page

The Configuration page lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration page from the following locations:

● Printer control panel. Press the Go button for five seconds when the printer Ready light is on and no other jobs are printing.

● Embedded Web server

● HP ToolboxFX

NOTE You can also get the information contained in the Event log and the Configuration page through the HP ToolboxFX without printing the pages. See

HP ToolboxFX

for more information.

Supplies Status page

The Supplies Status page automatically prints when you print a Configuration page from the control panel. The Supplies Status page provides the following information:

● The estimated percentage of toner remaining in the print cartridge

● The number of pages and print jobs that have been processed

● Ordering and recycling information

Network Configuration page

NOTE The Network Configuration page is only available on printers with an HP internal network port.

The Network Configuration page automatically prints when you print a Configuration page from the control panel. The Network Configuration page provides the following information about the printer network configuration:

● IP address

● firmware version

● network statistics

● protocol information

46 Chapter 6 Managing and maintenance ENWW

HP ToolboxFX

HP ToolboxFX is software that you can use to complete the following tasks:

● Check the printer status.

● Configure the printer settings.

● View troubleshooting information.

● View online documentation.

You can view HP ToolboxFX when the printer is directly connected to your computer or when it is connected to the network. You must perform a typical software installation to install HP ToolboxFX.

NOTE HP ToolboxFX is not supported for Windows 98 SE, Windows Me, Windows

Server 2003, or Macintosh operating systems.

NOTE You do not need Internet access to open and use HP ToolboxFX.

To view HP ToolboxFX

Open HP ToolboxFX in one of these ways:

● In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon.

● On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click

HP LaserJet 2015 Series, and then click HP ToolboxFX.

The HP ToolboxFX software contains the following sections:

●

●

●

●

●

●

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Status

The HP ToolboxFX Status folder contains links to the following main pages:

● Device Status. View printer status information. This page indicates printer conditions such as a jam or an empty tray. After you correct a problem with the printer, click Refresh to update the printer status.

● Supplies Status. View detailed supplies status such as the estimated percentage of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links to order supplies and to find recycling information.

● Device Configuration. View a detailed description of the current printer configuration, including the amount of memory installed and whether optional trays are installed.

● Network Configuration. View a detailed description of the current network configuration, including the IP address and network status.

● Print Info Pages. Print the Configuration page and various other information pages that are available for the printer, such as the Supplies Status page and the Demo page.

● Event Log. View a four-column table where printer events and error codes are logged for your reference. The number in the Page Count column specifies the total number of pages that the printer had printed when the error occurred. The Event log also contains a brief description of the error.

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Alerts

The HP ToolboxFX Alerts folder contains links to the following main pages:

● Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts for certain events, such as low toner levels.

● Set up E-mail Alerts. Set up HP ToolboxFX to send you e-mail alert messages for certain events, such as low toner levels.

Set up status alerts

HP ToolboxFX can open pop-up alerts on your computer when certain events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and error messages.

Alerts only appear when the printer is printing from the computer on which you set up the alerts.

NOTE You must click Apply to save your changes.

Set up e-mail alerts

Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events occur.

You can specify different events for each e-mail address. Enter the information for the e-mail server that will send out the e-mail alert messages for the printer.

NOTE You must click Apply to save your changes.

Help

The HP ToolboxFX Help folder contains links to the following main pages:

● Troubleshooting. Print troubleshooting pages and clean the printer.

● How Do I? View the How Do I? Help for help with specific tasks.

● Animated demonstrations

● User Guide. View information about the printer usage, warranty, specifications, and support. The user guide is available in both HTML and PDF formats.

● Readme. View important information about the printer that is not available in the user guide.

HP ToolboxFX 49

Device settings

The HP ToolboxFX Device Settings folder contains links to the following main pages:

● Device Information. View information about the printer, such as the printer description and a contact person.

● Paper Handling. Change the printer paper-handling settings, such as default paper size and default paper type.

● Print Quality. Change the printer print-quality settings.

● Paper types. Change the printer mode settings for a each media type, such as letterhead, prepunched, or glossy paper.

● System Setup. Change the printer system settings, such as printer language and jam recovery.

● Service. Gain access to various procedures required to maintain the printer.

Device information

The information that you type in these fields appears on the Configuration page. See

Configuration page .

NOTE You must click Apply to save your changes.

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Paper handling

Use the HP ToolboxFX paper-handling options to configure your default settings.

Three options are available for handling print jobs when the product is out of media:

● Select Wait For Paper To Be Loaded.

● Select Cancel from the Paper out action drop-down list to cancel the print job.

● Select override from the Paper out time drop-down list to send the print job to another paper tray.

The Paper out time field specifies how long the printer waits before acting on your selections. You can specify from 0 to 3600 seconds.

NOTE You must click Apply to save your changes.

Print quality

Use the HP ToolboxFX print-quality options to improve the appearance of your print jobs.

● Resolution. Select 600 resolution for quality print jobs and Fast Res 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print job (printing time increases).

● REt. Activate REt to improve print quality.

● Print density. For increased print density, select a higher number. For decreased print density, select a lower number.

● EconoMode. EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

HP does not recommend full-time use of EconoMode. See

EconoMode

for more information.

NOTE You must click Apply to save your changes.

Paper types

Use these HP ToolboxFX Paper types options to configure print modes that correspond to the various media types. When you select RESTORE MODES, all of the modes are reset to the factory settings.

NOTE You must click Apply to save your changes.

HP ToolboxFX 51

System setup

Use the HP ToolboxFX system settings options to configure miscellaneous print settings.

NOTE You must click Apply to save your changes.

Service

During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. For more information, see

Clean the printer media path

Print settings

The HP ToolboxFX Print Settings tab contains links to the following main pages:

● Printing. Change the default print settings, such as number of copies and paper orientation.

● PCL 5e. View and change the PCL 5e settings.

● PCL 6. View and change the PCL 6 settings.

● Postscript. View and change the HP postscript level 3 emulation settings.

Printing

Use the HP ToolboxFX printing settings options to configure the settings for all print functions.

NOTE You must click Apply to save your changes.

PCL 5e

Use the PCL 5e options to configure the settings when you are using the PCL 5e print personality.

NOTE You must click Apply to save your changes.

PCL 6

Use the PCL 6 printer driver to take full advantage of all printer features. Unless complete backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

NOTE You must click Apply to save your changes.

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PostScript

Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript Errors option is turned on, the HP postscript level 3 emulation error page automatically prints when HP postscript level 3 emulation errors occur.

NOTE You must click Apply to save your changes.

Network settings

The network administrator can use the HP ToolboxFX Network Settings folder to control the networkrelated settings for the printer when it is connected to a TCP/IP-based network.

The following options are available:

● IP Configuration

● Advanced

● SNMP

● Network Summary

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Embedded Web server

The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded Web server:

● View printer status information

● View and print internal pages

● Determine the remaining life on all supplies and order new ones

● Set the size and type of media loaded in each tray

● View and change tray configurations

● View and change the printer default configuration settings

● View and change network configuration

The embedded Web server provides the same functions as the Advanced Printer Settings section of the HP ToolboxFX. The main differences between using the embedded Web server and using the

HP ToolboxFX are the following:

● You do not need to install any software on the computer. You only need to use one of these supported Web browsers:

● Internet Explorer 6.0 (and later)

● Netscape Navigator 7.0 (and later)

● Firefox 1.0 (and later)

● Mozilla 1.6 (and later)

● Opera 7.0 (and later)

● Safari 1.2 (and later)

● Konqueror 3.2 (and later)

● The embedded Web server is available in sixteen languages.

● The embedded Web server does not provide e-mail or status alerts.

The embedded Web server works when the printer is connected to an TCP/IP-based network. The embedded Web server does not support IPX-based printer connections.

NOTE You do not have to have Internet access to open and use the embedded Web server.

However, if you click a link on any of the pages, you must have Internet access in order to go to the site associated with the link.

Open the embedded Web server

To open the embedded Web server, type the IP address or hostname of the printer in the address field of a supported Web browser. To find the IP address, print a Configuration page at the printer by pressing and holding the Go button for 5 seconds.

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Hint After you open the URL, bookmark it so that you can return to it quickly in the future.

The embedded Web server has three tabs that contain settings and information about the printer: the

Status tab, the Settings tab, and the Networking tab.

Status tab

The Status pages group consists of the following pages.

● Device Status. This page displays the status of the printer and HP supplies.

● Device Configuration. This page shows the information found on the printer Configuration page.

● Supplies Status. This page shows the status of HP supplies and provides supplies part numbers.

To order new supplies, click Order Supplies in the upper-right part of the window.

● Event log. This page shows a list of all printer events and errors.

● Print Info Pages. This page has links that allow you to print the various information pages that reside within the memory of the printer.

● Network Summary. This page shows the information found on the printer Network Summary page.

Settings tab

This tab allows you to configure the printer from your computer. If this printer is networked, always consult with the printer administrator before changing settings on this tab.

The Settings tab contains the following pages:

● Device Information. View and change basic information about the printer.

● Paper Handling. View and change the settings for the printer's input tray.

● Printing. View and change the default printer job settings.

● PCL 5e. View and change the PCL font information.

● Postscript. View and change the settings for HP postscript level 3 emulation errors.

● Print Quality. View and change the print-quality settings.

● Paper Types. View and change the print modes for various media types.

● System Setup. View and change system information.

● Service. Initiate the cleaning mode.

Networking tab

This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network.

Embedded Web server 55

Links

Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it.

● Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine

HP supplies from HP or a reseller of your choice.

● Product Support. Connects to the support site for the HP LaserJet P2015 Series printer. You can search for help regarding general topics.

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Replace the print cartridge

Press the print-cartridge-door button, and then remove the print cartridge from the printer. For recycling information, see the inside of the print-cartridge box.

CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.

Remove the new print cartridge from the packaging.

Bend the tab on the left side of the cartridge to break it loose.

Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to return for recycling.

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Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.

Insert the print cartridge in the printer and close the print-cartridge door.

CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

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Redistribute toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner.

Open the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a sheet of paper.

To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

Reinsert the print cartridge into the printer, and close the print cartridge door.

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If the print is still light, install a new print cartridge. See Replace the print cartridge for instructions.

Redistribute toner 59

Clean the printer

Clean the outside of the printer with a clean, damp cloth when necessary.

CAUTION Do not use ammonia-based cleaners on or around the printer.

During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.

To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.

Clean the print-cartridge area

You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

WARNING!

Before cleaning the printer, turn the printer off by unplugging the power cord, and wait for the printer to cool.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer.

CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.

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With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.

Replace the print cartridge, and close the print-cartridge door.

Plug the power cord back into the printer.

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Clean the printer media path

If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.

Clean the printer 61

NOTE For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 90 g/m 2 (18 to 24 lb.)) with a smooth surface.

Make sure that the printer is idle and the Ready light is on.

Load the transparency in tray 1.

Print a cleaning page using one of the following methods:

●

Open HP ToolboxFX. See HP ToolboxFX

for instructions. Click the Troubleshooting tab, and then click Print Quality Tools. Select the cleaning page.

● On the printer control panel, press and hold the Go button until the Attention, Ready, and Go lights come on (about 10 seconds). When all three lights come on, release the Go button.

NOTE The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.

62 Chapter 6 Managing and maintenance ENWW

Clean the pickup roller (tray 1)

If you want to clean the pickup roller for tray 1, follow these instructions:

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button to open the print-cartridge door.

Remove the pickup-roller cover.

ENWW Clean the pickup roller (tray 1) 63

Press the two black retaining tabs outward until the pickup roller is released from its seat.

Remove the pickup roller from the printer.

Dab a lint-free cloth in water, and scrub the roller.

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

64 Chapter 6 Managing and maintenance ENWW

Allow the pickup roller to dry completely.

Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click.

10.

Replace the pickup-roller cover.

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11.

Close the print-cartridge door.

Clean the pickup roller (tray 1) 65

Clean the pickup roller (tray 2)

If you want to clean the pickup roller for tray 2, follow these instructions:

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

Remove tray 2.

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Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,

HP LaserJet P2015dn, and HP LaserJet P2015x printers only).

Place the printer on the work surface with the front of the printer facing up.

Pull the white tabs outward, and rotate the tabs up.

Clean the pickup roller (tray 2) 67

Slide the right tab to the right, and leave the tab in this position throughout the procedure.

Slide the pickup roller assembly to the right, and remove the left end cap.

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Remove the pickup roller.

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10.

Dab a lint-free cloth in water, and scrub the roller.

11.

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

12.

Allow the pickup roller to dry completely.

Clean the pickup roller (tray 2) 69

13.

Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2).

14.

Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.

15.

Rotate the shaft until the notches engage and the shaft clicks into place.

16.

Push the right tab to the left, and rotate the tab downward into position.

17.

Place the printer on the work surface with the top of the printer facing up.

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18.

Close the automatic two-sided path door.

19.

Reinstall the print cartridge, and close the print-cartridge door.

20.

Plug the printer in to turn it back on.

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EconoMode

EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than 5%, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is toner supply remaining in the cartridge.

To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000 and XP).

See Configure the Windows printer driver

or Configure the Macintosh printer driver for instructions.

On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the EconoMode checkbox.

NOTE Not all printer features are available in all drivers or operating systems. See the printer

Properties (driver) online Help for information about availability of features for that driver.

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7 Problem solving

This chapter provides information on the following topics:

●

Finding the solution

●

Status-light patterns

●

Common Macintosh problems

●

HP postscript level 3 emulation errors

●

Media problem solving

●

Printed page is different than what appeared on screen

●

Printer software problems

●

Improve print quality

●

Clearing jams

●

Network setup problem solving

ENWW 73

Finding the solution

You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

● Is the printer plugged into a power outlet that is known to work?

● Is the on/off switch in the on position?

● Is the print cartridge properly installed? See

Replace the print cartridge .

● Is paper properly loaded in the input tray? See

Load media .

Yes

If you answered yes to the questions above, go to Step 2: Is the Ready light on?

If the printer will not turn on,

Contact HP support .

Step 2: Is the Ready light on?

Verify that the Ready light (1) is illuminated on the control panel.

Yes

Step 3: Can you print a demo page?

Press the Go button to print a demo page.

Go to

Step 3: Can you print a demo page?

If the control panel lights do not look like the picture above, see

Status-light patterns

If you are unable to resolve the problem,

If the demo page printed, go to Step 4: Is the print quality acceptable?

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Yes

If no paper came out, see

Media problem solving .

If you are unable to resolve the problem,

Step 5: Is the printer communicating with the computer?

Step 4: Is the print quality acceptable?

Yes

If the print quality is acceptable, go to

If the print quality is poor, see

Improve print quality .

Verify that the print settings are correct for the media you are using. See

Optimize print quality for media types for

information on adjusting the settings for various types of media.

If you are unable to resolve the problem,

If the document prints, go to Step 6: Does the printed page look like you expected?

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes

If the document does not print, see Printer software problems .

If you are using a Macintosh computer, see Common

Macintosh problems

If you are using an HP postscript level 3 emulation driver, see

HP postscript level 3 emulation errors .

If you are unable to resolve the problem,

The problem should be resolved. If it is not resolved, Contact

Step 6: Does the printed page look like you expected?

Yes

HP support .

See

Printed page is different than what appeared on screen

If you are unable to resolve the problem,

light pattern now displayed, see Table

● In the United States, see http://www.hp.com/support/ljP2015/ for the HP LaserJet P2015 printer.

● In other locations, see http://www.hp.com/ .

Finding the solution 75

Status-light patterns

Table 7-1 Status-light legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 7-2 Control-panel light messages

Light status State of the printer Action

Initialization/Startup

While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of

500 ms) one after another.

During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect.

Reconfiguration Initialization

During the printer start up, you can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the

Initialization/Startup state.

Job Cancel

After the cancellation process has been completed, the printer returns to the

Ready state.

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Table 7-2 Control-panel light messages (continued)

Light status State of the printer

Ready

The printer is ready with no job activity.

Action

To print a Configuration page, press and hold the Go button for 5 seconds.

To print a Demo page, press and release the Go button.

Processing Data

The printer is processing or receiving data.

To cancel the current job, press the

Cancel button.

ENWW Status-light patterns 77

Table 7-2 Control-panel light messages (continued)

Light status State of the printer Action

Manual Feed or Continuable Error

This state can be reached in the following circumstances:

To recover from the error and print whatever data is possible, press the Go button.

● Manual feed

If the recovery is successful, the printer goes to the Processing Data state and completes the job.

● General continuable error

● Memory configuration error

If the recovery is unsuccessful, the printer returns to the Continuable Error state.

● Personality/Job related error

Attention

The print-cartridge door is open.

Close the print-cartridge door.

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Table 7-2 Control-panel light messages (continued)

Light status State of the printer

Fatal Error

Action

● Turn off the printer, wait 10 seconds, and turn on the printer.

● If you are unable to resolve the problem,

Contact HP support .

Accessory Error To display additional error information, press the Go button. The light pattern changes. For more information about the

7-3 Accessory error indicators

. When you release the Go button, the printer returns to the initial Accessory Error state.

Status-light patterns 79

Table 7-2 Control-panel light messages (continued)

Light status State of the printer

Toner Low

The Go, Ready, and Attention lights act independently of the Toner Low state.

Action

Order a new print cartridge and have it ready. See

Order supplies and accessories .

Toner Missing

The print cartridge has been removed from the printer.

Reinsert the print cartridge in the printer.

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Table 7-2 Control-panel light messages (continued)

Light status State of the printer

Jam

Action

Clear the jam. See Clearing jams .

ENWW Status-light patterns 81

Table 7-2 Control-panel light messages (continued)

Light status State of the printer

Paper Out

Action

Load paper or other media.

Paper Mount

The loaded paper or other media is not supported.

Load acceptable paper or other media.

See

Supported paper and other media .

Press the Go button to override the condition.

Table 7-3 Accessory error indicators

Accessory error Attention light

DIMM slot incompatible error Off

Ready light

Off

Go light

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Common Macintosh problems

This section lists problems that can occur when using Mac OS X.

Table 7-4 Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause Solution

The printer software might not have been installed or was installed incorrectly.

The PostScript Printer Description (PPD) file is corrupt.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software.

See the Getting Started Guide for instructions.

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started

Guide for instructions.

The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer

Setup Utility.

Cause Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the printer and the computer.

The wrong printer name, IP address, or Rendezvous or Bonjour host name is being used.

Print a configuration page to check the printer name, IP address, or

Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause Solution

The printer might not be ready.

The printer software might not have been installed or was installed incorrectly.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different port.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software.

See the Getting Started Guide for instructions.

ENWW Common Macintosh problems 83

Table 7-4 Problems with Mac OS X (continued)

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

The PostScript Printer Description (PPD) file is corrupt.

The printer might not be ready.

The interface cable might be defective or of poor quality.

Solution

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started

Guide for instructions.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different port.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the printer that you wanted.

Cause Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong printer name or IP address is being used. Another printer with the same or similar name, IP address, or Rendezvous or Bonjour host name might have received your print job.

Print a configuration page to check the printer name, IP address, or

You are unable to print from a third-party USB card.

Cause

This error occurs when the software for USB printers is not installed.

Solution

When adding a third-party USB card, you might need the Apple USB

Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

● Check that your Macintosh supports USB.

● Verify that your Macintosh operating system is Mac OS X v10.2

or later.

● Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

● Check that the printer is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

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Table 7-4 Problems with Mac OS X (continued)

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE The iMac keyboard is a nonpowered USB hub.

ENWW Common Macintosh problems 85

HP postscript level 3 emulation errors

The following situations are HP postscript level 3 emulation language-specific and can occur when several printer languages are being used.

NOTE To receive a printed or screen displayed message when HP postscript level 3 emulation errors occur, open the Print Options dialog box and click the desired selection next to the PS

Errors section. You can also access this from the embedded Web server.

Table 7-5 HP postscript level 3 emulation errors

Symptom Possible cause Solution

The job prints in Courier (the printer's default typeface) instead of the typeface you requested.

The requested typeface is not downloaded. A personality switch may have been performed to print a PCL job just before the HP postscript level 3 emulation printing job was received.

A legal page prints with clipped margins. Print job too complex.

Download the desired font and send the print job again. Verify the type and location of the font. Download to printer if applicable. Check with the software documentation.

You may need to print your job at

600 dots per inch, reduce the complexity of the page, or install more memory.

An HP postscript level 3 emulation error page prints.

Print job may not be HP postscript level

3 emulation.

Limit Check Error

VM Error

Range Check

Print job is too complex.

Font Error

Make sure the print job is an HP postscript level 3 emulation job. Check to see whether the software application expected a setup or HP postscript level

3 emulation header file to be sent to the printer.

You may need to print your job at

600 dots per inch, reduce the complexity of the page, or install more memory.

Select unlimited downloadable fonts from printer driver.

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Media problem solving

The following problems with media cause print-quality deviations, jamming, or damage to the printer.

Problem Cause Solution

Poor print quality or toner adhesion

Dropouts, jamming, or curl

Excessive curl

Jamming, damage to printer

The printer does not pull media from media input tray when using the automatic two-sided printing feature.

The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.

The paper varies from side-to-side.

The paper has cutouts or perforations.

Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.

The paper has been stored incorrectly.

Store paper flat in its moisture-proof wrapping.

Turn the paper over.

The paper has variability from one side to the other.

The paper is too moist, has the wrong grain direction, or is of short-grain construction

Open the rear output bin, or use longgrain paper.

Turn the paper over.

Use paper that is free of cutouts or perforations.

Problems with feeding

Print is skewed (crooked).

More than one sheet feeds at one time.

The paper has ragged edges.

The media tray might be overloaded.

Use high-quality paper that is made for laser printers.

Turn the paper over.

The paper varies from side-to-side.

The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.

Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.

Open the rear output bin, or use longgrain paper.

The media guides might be incorrectly adjusted.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

Remove some of the media from the tray.

See Load media

The printer does not pull media from the media input tray.

The media might be wrinkled, folded, or damaged.

The printer might be in manual-feed mode.

Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

Verify that the printer is not in manual feed mode and print your job again.

The pickup roller might be dirty or damaged.

Contact HP Customer Care. See

How to contact HP

or the support flyer that came in the box.

The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.

Adjust the paper-length adjustment control to the correct length.

The automatic two-sided printing mediasize selector is not set to the correct page size.

Push in the media selector for letter/ legal-size media. Pull out the media-size selector for A4–size media. See

Identify product parts

for the location of the

ENWW Media problem solving 87

Problem Cause Solution automatic two-sided printing media-size selector.

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Printed page is different than what appeared on screen

Choose the item that best describes the problem:

●

Garbled, incorrect, or incomplete text

●

Missing graphics or text, or blank pages

●

Page format is different than on another HP LaserJet printer

●

Graphics quality

Garbled, incorrect, or incomplete text

● The wrong printer driver might have been selected when the software was installed. Make sure that the HP LaserJet P2015 printer driver is selected in the printer Properties.

● If a specific file prints garbled text, there might be a problem with that specific file. If a specific application prints garbled text, there might be a problem with that application. Make sure that the appropriate printer driver is selected.

● There might be a problem with your software application. Try printing from another software application.

● The USB cable might be loose or defective. Try the following:

● Disconnect the cable and reconnect it at both ends.

● Try printing a job that you know works.

● If possible, attach the cable and printer to another computer, and try printing a job that you know works.

●

Try using a new USB 2.0 cable that is 3 m (10 ft) or less. See Order supplies and accessories .

● Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the cable for damage. Reconnect the cable, making sure that the connections are tight. Make sure that the printer is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the printer. These devices can sometimes interfere with communication between the computer and the printer. Restart the printer and the computer.

Missing graphics or text, or blank pages

● Make sure that your file does not contain blank pages.

● The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.

See Replace the print cartridge for instructions. To check the printer, print a demo page by pressing

the Go button.

● The graphic settings in the printer Properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer Properties. See Configure the Windows printer driver or

Configure the Macintosh printer driver for more information.

● Clean the printer, particularly the contacts between the print cartridge and the power supply.

ENWW Printed page is different than what appeared on screen 89

Page format is different than on another HP LaserJet printer

If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:

● Create documents and print them using the same printer driver (printer software) and printer

Properties settings regardless of which HP LaserJet printer you use to print them.

● Change the resolution, paper size, font settings, and other settings. See Configure the Windows printer driver or

Configure the Macintosh printer driver for more information.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary. See Configure the Windows printer driver

or Configure the Macintosh printer driver for more information.

NOTE Some resolution may be lost when converting from one graphics format to another.

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Printer software problems

Table 7-6 Printer software problems

Problem Solution

A printer driver for the HP LaserJet P2015 printer is not visible in the Printer folder

● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select

HP LaserJet P2015, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

NOTE Close any applications that are running.

To close an application that has an icon in the system tray, right-click the icon, and select

Close or Disable.

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

● Try plugging the USB cable into a different USB port on the PC.

● If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select

Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard.

● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select

HP LaserJet P2015, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

NOTE Close any applications that are running.

To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.

● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

● If necessary, run the Disk Defragmenter, and reinstall the printer software.

● Print a Configuration page from the control panel of the printer, and verify the printer functionality.

● Verify that all of the cables are properly seated and within specifications. This includes the USB, network, and power cables. Try a new cable.

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Improve print quality

This section provides information about identifying and correcting print defects.

NOTE If these steps do not correct the problem, contact an HP-authorized dealer or service representative.

Light print or faded

● The print cartridge is nearing end of life.

● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). See

Supported paper and other media for more

information.

● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer

Properties. See

Saving toner

for more information.

Toner specks

● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). See

Supported paper and other media for more

information.

●

The printer might need to be cleaned. See Clean the printer or

Clean the printer media path for instructions.

Dropouts

● A single sheet of media might be defective. Try reprinting the job.

● The media's moisture content is uneven or the media has moist spots on its surface. Try printing with new media.

See Supported paper and other media

for more information.

● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media.

● The print cartridge might be defective. See

Replace the print cartridge for more information.

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Vertical lines

The photosensitive drum inside the print cartridge has probably

been scratched. Install a new HP print cartridge. See Replace the print cartridge for instructions.

Gray background

Toner smear

● Make sure that tray 1 is in place.

● Decrease the print density setting through

HP ToolboxFX or the embedded Web server. This decreases the amount of background shading. See

HP ToolboxFX .

● Change the media to a lighter basis weight. See

Supported paper and other media for more information.

● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading.

● Install a new HP print cartridge. See

Replace the print cartridge

for instructions.

● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides

with a dry, lint-free cloth. See Clean the printer

for more information.

● Check the media type and quality.

● Try installing a new HP print cartridge. See

Replace the print cartridge for instructions.

● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected.

Improve print quality 93

Loose toner

Vertical repetitive defects

Misformed characters

● Clean the inside of the printer. See

Clean the printer

for instructions.

● Check the media type and quality. See

Supported paper and other media for more information.

● Try installing a new HP print cartridge. See

Replace the print cartridge for instructions.

● In your printer driver, make sure the appropriate media type is selected.

● Plug the printer directly into an AC outlet instead of into a power strip.

● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new

HP print cartridge. See

Replace the print cartridge for

instructions.

● The internal parts might have toner on them. See

Clean the printer for more information. If the defects occur on

the back of the page, the problem will probably correct itself after a few more printed pages.

● In your printer driver, make sure the appropriate media type is selected.

● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See

Supported paper and other media

for more information.

● If characters are improperly formed, producing a wavy effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an

HP-authorized dealer or service representative. See

How to contact HP for more information.

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Page skew

Curl or wave

Wrinkles or creases

● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See

Load media

for more information.

●

The input bin might be too full. See Load media for more

information.

● Check the media type and quality. See

Supported paper and other media for more information.

● Check the media type and quality. Both high temperature and humidity cause media to curl. See

Supported paper and other media for more information.

● The media might have been in the input tray too long.

Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

● Open the straight-through output door and try printing straight through. See

Straight-through output path for

more information.

● The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected.

If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

● Make sure that media is loaded properly. See

Load media for more information.

● Check the media type and quality. See

Supported paper and other media for more information.

● Open the straight-through output door and try printing straight through. See

Straight-through output path for

more information.

● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.

Improve print quality 95

Toner scatter outline

● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.)

Try a different media type. See

Supported paper and other media

for more information.

● Turn over the stack of media in the tray.

● Use media designed for laser printers. See

Supported paper and other media

for more information.

96 Chapter 7 Problem solving ENWW

Clearing jams

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See

Status-light patterns for more information.

The following are some of the causes of media jams:

● The input trays are loaded improperly or too full. See

Load media for more information.

NOTE When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

● The media does not meet HP specifications. See

Supported paper and other media for more

information.

● The printer might need to be cleaned to remove paper dust and other particles from the paper path.

See

Clean the printer

for instructions.

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

Print-cartridge area

To clear a jam in the print-cartridge area, perform the following steps:

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

ENWW

CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light.

Clearing jams 97

Open the straight-through output door.

Pull down the green pressure-release levers.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

98 Chapter 7 Problem solving ENWW

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Replace the print cartridge, and close the print-cartridge door.

Input trays

To clear a jam in the input trays, perform the following steps:

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

Open the straight-through output door.

Pull down the green pressure-release levers.

Clearing jams 99

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

Insert the print cartridge in the printer and close the print-cartridge door.

100 Chapter 7 Problem solving ENWW

Open tray 2.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

ENWW Clearing jams 101

If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer.

Close tray 2.

Output bin

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

102 Chapter 7 Problem solving ENWW

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Straight-through output path

To clear a jam in the straight-through output path, perform the following steps:

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

Open the straight-through output door.

Pull down the green pressure-release levers.

Clearing jams 103

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

NOTE If you cannot grasp the media with your hands, perform the procedure in

Printcartridge area .

Close the straight-through output door.

Automatic two-sided printing path

To clear a jam in the automatic two-sided printing path, perform the following steps:

104 Chapter 7 Problem solving ENWW

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CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

Open the straight-through output door.

Pull down the green pressure-release levers.

Remove tray 2.

Clearing jams 105

Push down on the green lever on the automatic two-sided printing path door on the front of the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

Close the automatic two-sided printing path door by firmly pushing it up.

106 Chapter 7 Problem solving ENWW

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Reinsert tray 2.

Open the automatic two-sided printing path door on the back of the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

Clearing jams 107

10.

Close the automatic two-sided printing path door.

108 Chapter 7 Problem solving ENWW

Network setup problem solving

If the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the following steps:

Check the cables to ensure that they are properly connected. Check all of the following connections:

● Power cables

● Cables between the printer and the hub or switch

● Cables between the hub or switch and the computer

● Cables to and from the modem or Internet connection, if applicable

Verify that the computer's network connections are working properly (Windows only):

● On the Windows desktop, double-click My Network Places or Network Neighborhood.

● Click the Entire Network link.

● Click the Entire Contents link.

● Double-click one of the network icons, and make sure that some devices are listed.

Verify that the network connection is active:

● Check the network light on the network (RJ-45) connector on the back of the printer.

● If one of the lights is on solid, the printer is connected to the network.

● If both network lights are off, check the cable connections from the printer to the gateway, switch, or hub to ensure that the connections are secure.

● If the connections are secure, turn off the power to the printer for at least 10 seconds, and then turn on the power to the printer.

Print a Network Configuration page. See

Network Configuration page .

● On the Network Configuration page, see if a non-zero IP address is assigned to the printer.

● If the Network Configuration page does not have a valid, non-zero IP address, reset the HP internal network port to the factory defaults by pressing the Go and Cancel buttons at the same time.

After the Attention, Ready, and Go lights finish cycling, the printer returns to a Ready state and the reset is complete.

● Two minutes after the printer reaches the Ready state, print another Network Configuration page, and check to see if a valid IP address is assigned to the printer.

● If the IP address is still zeros,

Order supplies and accessories

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110 Chapter 7 Problem solving ENWW

A Accessory/Consumable addendum

This appendix provides information on the following topics:

●

●

10/100 networking print servers

●

HP print cartridges

●

DIMMs (memory or font)

ENWW 111

Order supplies and accessories

You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet P2015 Series printers to ensure optimum performance.

The HP LaserJet P2015 Series printer features Smart Printing Supplies. When you print a Configuration page by pressing and holding the Go button for 5 seconds, a Supplies Status page prints after the

Configuration page. The Supplies Status page has information on the amount of toner remaining in the print cartridge, part numbers for ordering supplies, and whether the installed print cartridge is a genuine

HP supply item.

Table A-1 Ordering information

Printing supplies

Print cartridges for the

HP LaserJet P2015 Series printer

Supplementary documentation

Replacement parts

Accessories

Item

HP Multipurpose paper

HP LaserJet paper

HP LaserJet transparency film

Smart print cartridges

HP LaserJet family print media guide

Description or use Order number

HP brand paper for a variety of uses (1 box of 10 reams,

500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HPM1120

Premium HP brand paper for use with HP LaserJet printers

(1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HPJ1124

HP brand transparency film for use with HP LaserJet monochrome printers.

Replacement print cartridges for the HP LaserJet P2015

Series printer.

A guide to using paper and other print media with

HP LaserJet printers.

92296T (letter)

92296U (A4)

Q7553A (3,000-page cartridge)

Q7553X (7,000-page cartridge)

5963-7863

NOTE This document can be downloaded from http://www.hp.com/ support/ ljpaperguide/ .

Media pickup roller (for tray 1) Picks media from tray 1 and advances it through the printer.

Media pickup roller (for tray 2) Picks media from tray 2 and advances it through the printer.

250-sheet paper tray (tray 3) Provides an additional 250sheet input tray. It is standard on the HP LaserJet P2015x.

CB366-67901

CB366-67902

Q5931A

112 Appendix A Accessory/Consumable addendum ENWW

10/100 networking print servers

Table A-2 HP LaserJet P2015 Series printer

Item and description Order number

HP Jetdirect 175x fast-Ethernet external print server (value line, USB port)

J6035C

Must be Version C or later.

HP Jetdirect en3700 fast Ethernet print server J7942A

HP Jetdirect en2400 802.11g wireless external print server (full featured, USB port)

J7951A

ENWW 10/100 networking print servers 113

HP print cartridges

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty.

NOTE The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard.

Storing print cartridges

Do not remove the print cartridge from its package until you are ready to use it, and minimize exposure to light.

Print cartridge life expectancy

The average cartridge yield is 3000 pages in accordance with ISO/IEC 19752. A replacement cartridge that has an average yield of 7000 pages in accordance with ISO/IEC 19752 is also available. Actual cartridge yield depends on specific use.

Saving toner

EconoMode for more information.

114 Appendix A Accessory/Consumable addendum ENWW

DIMMs (memory or font)

The following sections provide instructions for installing, testing, and removing DIMMs.

Install a memory DIMM

If you add memory (RAM only) to the HP LaserJet P2015 Series printer, you can print more complex print jobs.

To install a DIMM, follow the instructions below:

CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the printer or other grounded metal before touching the DIMM.

Use the power switch to turn off the printer, and then unplug all of the cables and cords connected to the printer.

Open the DIMM door.

ENWW

Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge.

DIMMs (memory or font) 115

With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click.

116 Appendix A Accessory/Consumable addendum ENWW

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Close the DIMM door.

Reconnect all printer cables and cords, and then use the power switch to turn on the printer.

Test the DIMM installation

To test the DIMM installation, print a configuration page, and check the Total Memory specified on the

page. See Printer information pages

for more information.

If all lights on the control panel are blinking, the DIMM installation was unsuccessful. Remove the DIMM and reinstall it.

Remove a DIMM

To remove a DIMM, follow the instructions below:

CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might damage the DIMM. Touch any metal part of the printer or other grounded metal before touching the DIMM.

Use the power switch to turn off the printer, and then unplug all of the cables and cords connected to the printer.

DIMMs (memory or font) 117

Open the DIMM door.

Unlock the DIMM retaining pins by pressing them outward.

118 Appendix A Accessory/Consumable addendum ENWW

Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer.

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NOTE Store the DIMM in an antistatic bag.

Close the DIMM door.

Reconnect all printer cables and cords, and then use the power switch to turn on the printer.

DIMMs (memory or font) 119

120 Appendix A Accessory/Consumable addendum ENWW

B Service and support

This appendix provides information on the following topics:

●

Hardware service

●

Extended warranty

●

Guidelines for repacking the printer

●

How to contact HP

ENWW 121

Hardware service

If your hardware fails during the warranty period, Hewlett-Packard offers the following support options:

● Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 business days, depending on your location.

● Hewlett-Packard authorized service provider: You can return the unit to a local authorized service dealer.

See

How to contact HP

for more information.

Extended warranty

HP Care Pack provides coverage for the HP product and all HP-supplied internal components. The hardware maintenance covers a three-year period from the date of the HP product purchase. The customer may purchase an HP Care Pack up to one year from the date of purchase of the HP product.

For more information, contact the HP Customer Care Service and Support group. See

How to contact

HP .

HP Care Pack options might be available after the standard warranty period has expired. Go to http://www.hpexpress-services.com/10467a/ and enter the product number to identify the HP Care Pack options that are available for your product.

122 Appendix B Service and support ENWW

Guidelines for repacking the printer

Use the following guidelines when repacking the printer:

● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.

●

Remove and keep any DIMMs (memory) installed in the printer. See Install a memory DIMM for

more information.

CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear a grounded, antistatic wrist strap.

● Remove and keep any cables, trays, and optional accessories installed in the printer.

● Remove and keep the print cartridge.

CAUTION To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light.

● If possible, use the original shipping container and packing material. Shipping damage as a result

of inadequate packing is your responsibility. If you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer.

● Hewlett-Packard recommends that you insure the equipment for shipment.

How to contact HP

If you need to contact HP for service or support, use one of the following links:

● In the United States, go to http://www.hp.com/support/ljP2015/ .

● Worldwide, go to http://www.hp.com/ .

ENWW Guidelines for repacking the printer 123

124 Appendix B Service and support ENWW

C Printer specifications

This appendix provides information on the following topics:

●

Environmental specifications

●

Acoustic emissions

●

Electrical specifications

●

Physical specifications

●

Printer capacities and ratings

●

Memory specifications

●

Port availability

ENWW 125

Environmental specifications

Operating environment

Storage environment

Printer plugged into an AC outlet:

● Temperature: 10° C to 32.5° C (50° F to 90.5° F)

● Humidity: 20 to 80 percent (no condensation)

Printer unplugged from an AC outlet:

● Temperature: 0° C to 40° C (32° F to 104° F)

● Humidity: 10 to 80 percent (no condensation)

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.

Acoustic emissions

Declared per ISO 9296

Table C-1 HP LaserJet P2015 printer

Sound power level

Sound pressure level bystander position

Printing (26 ppm): L

WAd

= 6.2 Bels A and 62 dB (A)

Ready (Sleep): Inaudible

Printing (26 ppm): L pAm

= 51 dB (A)

Ready (Sleep): Inaudible

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.

NOTE Configuration tested: HP LaserJet P2015 base base unit, 26 ppm, standard tray, A4 paper, and simplex continuous print.

126 Appendix C Printer specifications ENWW

Electrical specifications

WARNING!

Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.

Table C-2 HP LaserJet P2015 printer

Power requirements (110)

Power requirements (220)

Power consumption

Rated current

110-127v (+/-10%), 50/60 Hz (+/-2)

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

● During printing (27 ppm): 325 watts (average)

● During Ready (Standby) and Sleep*: 7 Watts

* Instant-on fuser technology

● Off: <1 watts

● 4.9 amps at 115 volts

● 2.9 amps at 230 volts

Table C-3 HP LaserJet P2015d printer, HP LaserJet P2015n printer, HP LaserJet P2015x printer

Power requirements (110)

Power requirements (220)

Power consumption

Rated current

110-127v (+/-10%), 50/60 Hz (+/-2)

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

● During printing (27 ppm): 325 watts (average)

● During Ready (Standby) and Sleep*: 7 Watts

* Instant-on fuser technology

● Off: <1 watts

● 4.9 amps at 115 volts

● 2.9 amps at 230 volts

Table C-4 HP LaserJet P2015dn printer

Power requirements (110)

Power requirements (220)

Power consumption

Rated current

110-127v (+/-10%), 50/60 Hz (+/-2)

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

● During printing (27 ppm): 325 watts (average)

● During Ready (Standby) and Sleep*: 7 Watts

* Instant-on fuser technology

● Off: <1 watts

● 4.9 amps at 115 volts

● 2.9 amps at 230 volts

ENWW Electrical specifications 127

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.

NOTE The power reported is the highest value measured for monochrome printing using all standard voltages.

NOTE The default time from Ready mode to Sleep mode and the recovery time from Sleep mode to the start of printing is less than 10 seconds because of the instant-on fusing.

NOTE The heat dissipation in Ready mode is 25 BTU/hour.

128 Appendix C Printer specifications ENWW

Physical specifications

Dimensions ● Width: 350 mm (16.8 inches)

● Depth: 361 mm (14.2 inches)

● Height: 256 mm (10.0 inches)

HP LaserJet P2015 printer: 10.7 kg (23.6 lb) Weight (3,000-page cartridge installed)

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for current information.

ENWW Physical specifications 129

Printer capacities and ratings

Print speed

Tray 2 capacity

Tray 1 capacity

Optional input tray (tray 3) capacity

Top (face down) output bin capacity

Minimum paper size

Maximum paper size

Media weight

Base memory

Upgrade memory expansion

Print resolution

Duty cycle

PCL

Postscript emulation

HP LaserJet P2015 printer:

● 27 ppm (letter), 26 ppm (A4)

● First page out in as few as 8.5 seconds

250 sheets of regular weight 75 g/m 2 (20 lb) paper

50 sheets of regular weight 75 g/m 2 ((20 lb)) paper

250 sheets of regular weight 75 g/m 2 (20 lb) paper

125 sheets of regular weight 75 g/m 2 (20 lb) paper

76 by 127 mm (3 by 5 inches)

216 by 356 mm (8.5 by 14 inches)

Output bin: 60 to 105 g/m 2 (16 to 28 lbs)

Straight through media path: 60 to 163 g/m 2 (16 to 43 lbs)

32 MB RAM

One DIMM slot available for a 32, 64, 128, or 256 MB RAM ,

144-pin, DDR2 DIMM

● 1200 dpi: This setting uses ProRes 1200 to provide fineline detail at 1200 x 1200 dpi.

● 1200 effective dpi: This setting provides 1200 dpi effective output quality using FastRes 1200.

● 600 dpi: This setting provides 600 x 600 dpi output with

Resolution Enhancement technology (REt) for improved text.

● 10,000 single-sided pages per month (maximum)

● 1,000 single-sided pages per month (average)

PCL 5e, PCL 6

HP postscript level 3 emulation

Memory specifications

Base memory

Upgrade memory expansion (1 slot available)

Port availability

USB

Network

(networking-equipped models only)

32 MB RAM

1 44-pin, DDR2 DIMM

Compatible with High-speed USB 2.0 specifications

RJ-45, Ethernet 10/100

130 Appendix C Printer specifications ENWW

D Regulatory information

ENWW 131

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase separation between equipment and receiver.

● Connect equipment to an outlet on a circuit different from that to which the receiver is located.

● Consult your dealer or an experienced radio/TV technician.

NOTE Any changes or modifications to the printer that are not expressly approved by Hewlett-

Packard could void the user's authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

132 Appendix D Regulatory information ENWW

Declaration of Conformity statements

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:

Manufacturer's Address:

Hewlett-Packard Company

11311 Chinden Boulevard,

Boise, Idaho 83714-1021, USA declares that the product

Product Name 4) :

Regulatory Model 3) :

HP LaserJet P2015 Series

BOISB-0602-00

Including: Q5931A — Optional 250–Sheet Input Tray

ALL Product Options:

Toner Cartridges: Q7553A / Q7553X conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN 60950-1:2001 +A11

IEC 60825-1:1993 +A1 +A2/EN 60825-1:1994 +A1 +A2 Class 1 Laser/LED Product)

GB4943-2001

EMC: CISPR 22:1993 +A1 +A2/ EN 55022:1994 Class B 1)

EN 61000-3-2:2000

EN 61000-3-3:1995 / A1

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 4

GB9254-1998, GB17625.1-2003

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

Boise, Idaho 83714, USA

September 1, 2006

For Regulatory Topics ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130,

Australia

European Contact:

USA Contact:

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards

Europe, Herrenberger Straße 140, Böblingen, D-71034, Germany, (FAX: +49-7031-14-3143)

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015,

USA, (Phone: 208-396-6000)

ENWW Declaration of Conformity statements 133

Regulatory statements

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques (CEM). »

Korean EMI statement

134 Appendix D Regulatory information ENWW

ENWW

Laser statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x,

HP LaserJet P2015dn -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.

Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.

VAROITUS!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING!

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x,

HP LaserJet P2015dn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.

Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 785-800 nm

Teho 5 mW

Luokan 3B laser

Regulatory statements 135

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment.

Ozone production

This product generates no appreciable ozone gas (O

Power consumption

Power usage drops significantly while in Ready/Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY

STAR ® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.

ENERGY STAR ® and the ENERGY STAR mark are U.S. registered marks. As an Energy Star ® partner,

Hewlett-Packard Company has determined this product meets ENERGY STAR ® guidelines for energy efficiency. For more information, see http://www.energystar.gov/ .

Toner consumption

Economode uses significantly less toner, which might extend the life of the print cartridge.

Paper use

This product's manual/optional automatic duplex feature and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams (0.9 oz) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

HP LaserJet printing supplies

It's easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet

Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to

136 Appendix D Regulatory information ENWW

ENWW you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the

HP Planet Partners program. Thank you for being environmentally responsible!

In many countries/regions, this product's printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use, free take back program is available in more than 35 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

HP printing supplies returns and recycling program information

Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet

Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP

LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: http://www.hp.com/recycle .

Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.

More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet

Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays and spools. The remaining materials are disposed of in an environmentally responsible manner.

U.S. returns

For a more environmentally responsible return of used print cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more print cartridges together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (1)

(800) (340-2445) or visit the HP Web site at http://www.hp.com/recycle .

Non-U.S. returns

Non-U.S. customers should visit the http://www.hp.com/recycle Web site for more information regarding availability of the HP Supplies Returns and Recycling program.

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlines in the

Print Media Guide. See

Order supplies and accessories for ordering information. This product is suitable

for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury.

This HP product does not contain batteries.

Disposal of Waste Equipment by Users in Private Household in the

European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by

Environmental product stewardship program 137

handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Material safety data sheet

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (e.g., toner) can be obtained by contacting the HP Web site at: http://www.hp.com/go/msds or http://www.hp.com/hpinfo/ community/environment/productinfo/safety .

For more information

To obtain information about these environmental topics:

● Product environmental profile sheet for this and many related HP products

● HP's commitment to the environment

● HP's environmental management system

● HP's end-of-life product return and recycling program

● MSDS

Visit: http://www.hp.com/go/environment/ or http://www.hp.com/hpinfo/community/environment/ productinfo/safety/ .

138 Appendix D Regulatory information ENWW

E Warranty and licensing

ENWW 139

Hewlett-Packard limited warranty statement

HP PRODUCT

HP LaserJet P2015 Series printers

DURATION OF LIMITED WARRANTY

One year from date of purchase

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If

HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,

(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,

(d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW,

THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER

WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A

PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY

STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

140 Appendix E Warranty and licensing ENWW

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS

SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE

LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.

License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.

Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the

Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License

Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or

DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such

Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

ENWW Hewlett-Packard software license agreement 141

Limited warranty for print cartridge life

NOTE The following warranty applies to the print cartridge that came with this printer.

This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and the print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY

LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR

CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP

SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE

LIABLE FOR DIRECT, SPECIAL INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR

DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE

WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE

MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

142 Appendix E Warranty and licensing ENWW

Index

Symbols/Numerics

10/100 networking and wireless

print servers 113

accessories, ordering 112

acoustics 126

alerts, setting up 48

automatic two-sided path door, rear

automatic two-sided printing 38

automatic two-sided printing media-

size selector 5

blank pages 89

booklets 41

button, print-cartridge-door 4

canceling a print job 43

card stock

guidelines for using 21

printing on 30

cleaning

media path 61

pickup roller (tray 1) 63

pickup roller (tray 2) 66

printer 60

clearing jams 97

configuration

HP LaserJet P2015 printer 2

HP LaserJet P2015d printer 2

HP LaserJet P2015dn printer

HP LaserJet P2015n printer 3

HP LaserJet P2015x printer 3

connecting to the network 11

conserving toner 114

contacting HP 123

control panel

HP ToolboxFX settings 52

status-light patterns 76

crooked pages 87

custom-size media 30

print cartridge 4 straight-through output 4

Device Settings tab, HP ToolboxFX

DIMM

adding 115

removing 117 testing 117

Documentation tab (HP ToolboxFX) door

driver

Macintosh, accessing 15

Macintosh, installing 15

Macintosh, problem solving

Windows, accessing 13

Windows, installing 13 duplex (two-sided) printing

automatic 38

manual 32

e-mail alerts, setting up 48

EconoMode 72

embedded Web server

Configuration page 55 device status 55 event log 55

Settings tab 55 supplies status 55

using 54

Energy Star 136

envelopes

guidelines for using 20

printing on 27

Environmental Product

Stewardship Program 136

environmental specifications 126

errors postscript level 3 emulation

software 91

EWS. See embedded Web server

extended warranty 122

FCC compliance 132

feeding problems, solving 87

graphics

heavy media, guidelines for using

Help tab, HP ToolboxFX 49

HP internal network port 5

HP media 19

HP ToolboxFX

Device Settings tab 50

ENWW Index 143

Documentation tab 49

Help tab 49

Network Settings tab 53

Status tab 48

image quality 51

improving print quality 92

information pages

Network Configuration page

optional tray 3 24 tray 1 24 tray 2 24

Information tab (embedded Web

input tray

L labels

guidelines for using 20

printing on 28

letterhead

guidelines for using 22

printing on 29

license, software 141

life expectancy, print cartridge

114

light patterns 76

loading media

Macintosh

driver, accessing 15 driver, installing 15

driver, problem solving 83

PPDs 16

problems, solving 83

software 15

USB card, troubleshooting 84

manual two-sided printing 32

manual-feed printing 25

Material Safety Data Sheet (MSDS)

media

guidelines for use 19

heavy 21

printer 19 types to avoid 19

labels 20

letterhead 22

loading 24

optimizing print quality for media

types that may damage the

media path, cleaning 61

memory

installing 115

removing 117 testing 117

missing

graphics 89 text 89

model number 4

multiple pages, printing on a single

sheet of paper 40

N-up printing 40

Network Configuration page 46

network connections 11

network port, HP internal 5

Network Settings tab,

HP ToolboxFX 53

Networking tab (embedded Web

server) 55

on/off switch 4

operating systems, supported 10

optimizing print quality for media

types 18

ordering supplies and accessories

112

output bin

location 4

manual two-sided printing 32

removing jams in 102

output path, straight-through 25

output quality, HP ToolboxFX

settings 51

overview, printer 4

pages, skewed 87

paper

feeding problems, solving 87

recommended 19

using 20

paper input trays

PCL 5e 52

pickup roller (tray 1) 63

pickup roller (tray 2) 66

port, USB location 5

ports, troubleshooting Macintosh

postscript level 3 emulation driver,

HP ToolboxFX settings 53

postscript level 3 emulation errors

power receptacle 4 power switch 4

PPDs 16

preprinted forms

guidelines for using 22

printing on 29

print cartridge

door 4

HP policy on 114 life expectancy 114

ordering 112

redistributing toner 59

status, viewing with

HP ToolboxFX 48

storing 114 using HP cartridges 114

warranty 142

where to return for recycling

print quality

144 Index ENWW

loose toner 94 misformed characters 94

light or faded print 92

optimizing for media types 18

page skew 95

settings 26

toner scatter outline 96

toner smear 93

toner specks 92

vertical lines 93

vertical repetitive defects 94

wave 95 wrinkles 95

print servers 113

print tasks 23

print-cartridge-door button 4

printer

printer driver

Windows 13 printer information pages

Network Configuration page

printer, specifications 130

printing

booklets 41

canceling 43

on card stock 30 on custom-size media 30

manual feed 25

multiple pages on a single sheet

of paper 40

N-up 40

Network Configuration page

on both sides of the paper

(automatic) 38

on both sides of the paper

(manual) 32

on envelopes 27

on labels 28

on letterhead 29 on preprinted forms 29

on special media 27

on transparencies 28

watermarks 42

problem solving

contacting HP support 75

demo page 74

print quality 75

printed page and expectations

printer-computer

product

Q quality

environmental program 137

print 18

R recycling

HP printing supplies returns and

print cartridges 57

where to return cartridges 137

redistributing toner 59

regulatory statements

Canadian DOC regulations

134

declaration of conformity

statements 133

environmental product

stewardship program 136

FCC compliance 132

Korean EMI statement 134

laser statement for Finland

135

removing a jammed page 97

repacking the printer 123

repair

contacting HP 123

hardware service 122

replacement parts 112

service and support

HP ToolboxFX settings 52

settings

HP ToolboxFX 50

print quality 26

Settings tab (embedded Web

server) 55

skewed pages 87

software accessing Windows driver 13

HP ToolboxFX 14, 47

Macintosh 15

printer drivers, Windows 13

problems 91

software license agreement

141

supported operating systems

Windows 13 solving

light or faded print 92

loose toner 94

Macintosh problems 83

misformed characters 94

missing graphics or text 89

page skew 95

poor graphics quality 90

ENWW Index 145

postscript level 3 emulation

errors 86

printed page differs from

onscreen page 89

printer software problems 91

skewed pages 87

toner scatter outline 96

toner smear 93

toner specks 92

vertical lines 93

vertical repetitive defects 94

wave 95 wrinkles 95

specifications

acoustics 126

capacities and ratings 130

port availability 130

status

alerts, HP ToolboxFX 48

viewing with HP ToolboxFX

Status tab, HP ToolboxFX 48

status-light patterns 76

straight-through output door 4

straight-through output path 25,

supplies status, viewing with

HP ToolboxFX 48

storing print cartridges 114

supplies, ordering 112

switch, power 4

T text

garbled 89 missing 89

toner

conserving 114

loose toner 94

low 92

print cartridge door 4

ToolboxFX. See HP ToolboxFX transparencies

guidelines for using 20

tray 1

tray 2

two-sided printing

types, media