PostBase
®
Upgrade &
Exchange Withdrawal Guide
This guide will help you successfully withdraw your current machine and instruct you on returning it to FP Mailing
Solutions.
Your current machine must have the following capabilities to withdraw funds already on your machine:
• Has power and can be turned on
• Able to access the Home and Menu screens
• Connect the machine to the internet
If your current machine has ALL of these capabilities please continue to the BACK SIDE of this guide and follow the steps.
If your current machine DOES NOT HAVE ALL of the above capabilities the withdrawal must be completed by
FP Mailing Solutions. The ink cartridge must be manually removed prior to shipping back to FP Mailing Solutions.
Please proceed with the instructions that correspond to your current PostBase model. Do not return the ink cartridge with your current machine.
1. Once ink is removed:
• Please use new machine box to return your current machine to FP for withdrawal of funds.
• Any funds currently in your postage meter will be returned to your online postage reserve account once withdrawal is completed by FP Mailing
Solutions.
2. Continue on to the included install guide to setup your new machine.
• If you are not currently registered on the MyFP
Customer Portal, you will need to register to obtain the RPIN for your new machine.
IN_PM_WITHDRAW_01
Manual Ink Removal Instructions
(Model Specific)
1 of 2
PostBase Vision
1. Take the stylus from its carrier behind the display. You will need the stylus to operate the cartridge mechanism.
2. Turn PostBase Vision off.
3. Unplug the power plug from the outlet.
4. Remove all cable connections on the back of the postage meter, remove letter catch tray, remove
PostBase Vision from feeder
5. Tilt the postage meter on its right-hand side to expose the bottom of the machine and set it down safely
6. Insert the stylus into the hole in the cover, press stylus against the spring pressure and rotate it clockwise 1/4 turn until a “Snap” indicates that the ink cartridge has moved from it’s sealing position.
7. Place postage meter upright again.
8. Push the white slider next to the power outlet on the PostBase
Vision in the direction of the arrow and hold it.
9. Insert the stylus in the opening in the back of the postage meter. Release slider.
10. Rotate the stylus counterclockwise until the cartridge door opens.
Reviewed:
PostBase mini
1. Lift up the operating panel as far as it goes. You can feel it engage.
2. Unlock the ink cartridge: Press the green release key.
3. Pull the ink cartridge upward out of the cartridge holder.
PostBase classic / insight
1. Take the stylus from its carrier behind the display. You will need the stylus to operate the cartridge mechanism.
2. Turn the PostBase off.
3. Unplug the power plug from the outlet.
4. Remove all cable connections on the back of the postage meter.
5. Push the white slider next to the power socket on the PostBase in the direction of the arrow and hold it.
6. Insert the stylus in the opening in the back of the PostBase. Release slider. Rotate the stylus counter clockwise until the cartridge door opens.
7. Remove ink cartridge and set aside.
Released: 10/07/2022
W GUIDE - FOLLOW THESE INSTRUCTIONS PRIOR TO INST
Register/ Login for the online MyFP Customer
Portal (on your Desktop)
1
Register or Login to MyFP Customer Portal
- You must use the MyFP Portal www.myfp-portal.com
(not
MyOneFP) for the withdraw process. If you have already registered for the MyFP Customer Portal the system will let you know and you can log on or reset your password. If you are registered on
MyOneFP, you will need to register to create a new account on the
MyFP customer portal.
1. Visit the MyFP Customer Portal: www.myfp-portal.com
(We recommend using a desktop computer for this section).
2. Underneath the login button, select “Click Here to Register” to create an account.
• If you have already registered on the MyFP customer portal, login to the portal and skip ahead to step 2 of this guide.
FP Mailing Solutions
140 N. Mitchell Ct.
Addison, IL 60101
United States
800-341-6052 www.fp-usa.com
Shipment Packing List
August 17, 2011
Page 1 jdoe
Order No. RO1234567 Customer No. 512345678
Purchase Order No.
1
Total Packages 1 Ship-to
Phone:
ABC CORPORATION
JOHN JOHNSBURG
123 MAIN STREET
MAILING, US 12345
United States
1234567890
Package No. Shipping Agent Shipping Agent Service External Tracking No. Weight
PK000000000 FEDEX 2Day 111111111111 7
Type
Resource
Item
Resource
Fixed Asset
Fixed Asset
Fixed Asset
Resource
Resource
Resource
Resource
Resource
Resource
No.
PACCT50
PACKAGE
PAD30
PB0061800155
PBASEP000415
PFS0EPF00196
PREPORT1
PSCALE15
PSPEED65
PTEXT12
RGPOST
UNL
2
Description Serial No. Quantity
POSTBASE #ACCOUNTS 50 1
1
POSTBASE ADVERTS 30
POSTBASE METER COMMERCIAL 7777777
1
1
POSTBASE BASE/LABEL/SCALE EP000123 1
POSTBASE AUTO FEEDER/SEALER EPF00156 1
REPORTONE SOFTWARE ACTIVATION
POSTBASE SCALE 15LB
POSTBASE SPEED 65LPM
POSTBASE TEXT MESSAGES 12
POSTBASE RATEGUARD 5-15LB
UNLIMITED RESETS
1
1
1
1
1
1
3. Enter your “Customer ID/ No.”
(#1 on Packing List from this box)
4. Choose “PSN” Postal/ Meter
Serial Number (#2 on Packing
List). This is an all numeric number on your packing list.
Click on “Continue”.
5. Complete the Registration.
6. You will receive an email with an activation link to complete your registration.
Find RPIN for both NEW and WITHDRAWING
Machines
2
Finding Your WITHDRAWING MACHINE RPIN
- You will need this RPIN on step 6 to withdraw your current machine. If your current machine is non-operational then skip to step 3.
1. While on the MyFP Customer
Portal: www.myfp-portal.com
Click on “My PostBase ® ”.
IN_PM_WITHDRAW_01
4. View 6-digit RPIN on the dashboard, and retain for use on step 6 to withdraw your machine. (Do not skip to this step!)
_____ _____ _____ _____ _____ _____
(CURRENT/ WITHDRAWING MACHINE)
3
Finding Your NEW MACHINE RPIN
1. While on the My PostBase
Dashboard click “List of your machines”
2 of 2
2. From the My PostBase
Dashboard click “List of your machines”
3. Choose your CURRENT machine
2. Choose your NEW machine
3. View 6-digit RPIN on the dashboard, and retain for use on step 20 of the new machine installation guide to install your machine. (Do not skip to this step!)
_____ _____ _____ _____ _____ _____
(NEW MACHINE)
- It is important to keep these RPINs clearly noted. Entering an incorrect RPIN 3 times will lock the machine. In this instance, you will need to call our customer support at 800-341-6052 to get the machine unlocked.
Reviewed:
Withdraw your Current Machine (On the
Machine)
4
Print a receipt of postage on your machine
(For your records)
- This step does not move funds from one meter to the other, it
ONLY prints a receipt of the postage on your current (withdrawing) machine.
1. Choose “Menu”
2. Choose “Registers”
3. You can print Registers directly from the machine
*If you are unable to print, please take a picture of the screen as a receipt.
5
Remove Ink
- For EXCHANGES - Save ink to place into new machine.
For UPGRADES - Check if ink is compatible with new machine before recycling.
1. Choose “Menu”
2. Choose “Print System”
3. Choose “Change Cartridges”
4. Remove ink & close door
*If you are unable to follow these 4 steps, refer to the manual ink removal instructions on the opposite side
- DO NOT DISCARD INK
6
Withdraw your Current Machine
1. Choose “Menu”
2. Scroll to “Withdraw Machine”
3. Choose “Continue”
4. Enter your RPIN (from step 2) and choose “Continue”
5. You are done once you see the message on the left. Your machine is now withdrawn and any funds on the withdrawn machine are transferred to your postage reserve account.
Please go to www.myfp-portal.com
to confirm. Upon installation of the new machine, these funds will be available to download to your new PostBase machine.
You are finished withdrawing your current PostBase machine.
Please use new machine box to return the current machine to FP for withdrawal. You can now proceed with the Installation Guide included in the box to install your new PostBase machine. After completing step 1 of the installation guide, you can skip ahead to step 8 as you have already completed steps 2-7 with this guide.
Released: 10/07/2022
W GUIDE - BEGIN ON THE OPPOSITE SIDE OF THIS GUIDE
