quadient iX-3 Series User Manual

User Guide
Mailing Systems
IX-3
| Page 1 | TOC | Mar-31-2017 06:15 |
Table of Contents
1 Read this First
2
What you will find in this Manual ........................................................................3
1.2
Safety Requirements .........................................................................................5
Meet Your Mailing System
2.1
3
4
5
6
1
1.1
9
System Layout .................................................................................................11
2.2
Accessories .....................................................................................................13
2.3
Control Panel Features ....................................................................................14
2.4
Connections .....................................................................................................18
2.5
Power Management .........................................................................................21
Processing Mail
25
3.1
Choosing a Type of Imprint ..............................................................................27
3.2
Preparing and Starting your Work Session ......................................................29
3.3
Printing [Normal] Mail ......................................................................................35
3.4
Printing Incoming Mail with [Received] Mode ..................................................45
3.5
Settings Details ................................................................................................48
3.6
Advanced Operations ......................................................................................60
Money Operations
61
4.1
Overview ..........................................................................................................63
4.2
Managing Credit ..............................................................................................64
4.3
Unlocking the PSD (Postal Inspection) ............................................................67
4.4
Low Credit Threshold .......................................................................................68
4.5
Crediting PIN Code ..........................................................................................69
Managing Accounts and Assigning Rights
71
5.1
Accounting and Assigning Rights Overview ....................................................73
5.2
Selecting an 'Account Mode' ...........................................................................75
5.3
Guidelines to Setup an Account ......................................................................76
5.4
Selecting an 'Account Mode' ...........................................................................80
5.5
Managing Accounts .........................................................................................81
Reports
6.1
89
Reports Overview ............................................................................................91
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7
8
9
6.2
Generating a Report ........................................................................................93
6.3
Postage Data ...................................................................................................94
6.4
Credit Data ......................................................................................................96
6.5
Account Data ...................................................................................................98
6.6
System Data ..................................................................................................101
Online Services
105
7.1
Online Services Overview .............................................................................107
7.2
Connecting to Online Services ......................................................................108
7.3
Uploading Statistics .......................................................................................111
7.4
System Online Services ................................................................................112
Configuring your Mailing System
113
8.1
Settings Overview ..........................................................................................115
8.2
Changing the Display Language ....................................................................116
8.3
Display Settings .............................................................................................117
8.4
System Time-outs and Settings .....................................................................118
8.5
High Value Warnings .....................................................................................121
8.6
Weighing Settings ..........................................................................................122
8.7
Imprint Memories ...........................................................................................125
8.8
Connection Settings ......................................................................................127
8.9
Time and Date Management .........................................................................129
Options and Updates
133
9.1
Options and Updates Process .......................................................................135
9.2
Using the Mailbox ..........................................................................................136
9.3
Managing Options .........................................................................................137
9.4
Managing Custom Text Messages .................................................................139
9.5
Managing Slogans .........................................................................................141
9.6
Managing Postal Rates ..................................................................................144
10 Maintaining your Mailing System
147
10.1
Maintaining the Ink Cartridge ......................................................................149
10.2
Filling the Moistener (Option) ......................................................................158
10.3
Cleaning the Mail Path .................................................................................159
10.4
Maintenance Processes ..............................................................................161
11 Troubleshooting
163
11.1
Paper Jamming ............................................................................................165
11.2
Weighing Problems ......................................................................................166
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11.3
Diagnostics and System Data .....................................................................167
12 Specifications
171
12.1
Mail Specifications .......................................................................................173
12.2
Recommended Operating Conditions .........................................................175
12.3
General Mailing Systems Specifications .....................................................176
12.4
Operating Specifications ..............................................................................177
| Page 4 | TOC | Mar-31-2017 06:15 |
| Page 1 | Read this First | Mar-31-2017 06:15 |
1 Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1
What you will find in this Manual .........................................3
1.2
Safety Requirements .............................................................5
How to Disconnect your Mailing System ..........................................................8
1
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1.1
What you will find in this
Manual
1
Section 1: Read this First
Read this First
Make sure you have read and fully understood the safety requirements
in this section. This section also includes a list of acronyms and symbols used
in the manual.
Section 2: Meet Your Mailing System
System features, reference descriptions of elements and controls, mail format
and how to power your Mailing System off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage credit.
Section 5: Managing Accounts and Assigning Rights
How you can change accounts as a user, or set up accounts and control access
to the Mailing System.
Section 6: Reports
How you can generate and print out reports for the Mailing System usage,
credit usage, account usage, etc.
Section 7: Online Services
Connect your system for upgrades.
Section 8: Configuring your Mailing System
All the specifications of your Mailing System you can set up.
Section 9: Options and Updates
How to update/upgrade your system and modify the imprint (custom texts and
slogans, rates...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
Section 12: Specifications
3
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Detailed specifications of your Mailing System.
1
Symbols
Read this First
This manual uses the symbols listed below.
This symbol...
Indicates...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
Glossary
This manual uses the acronyms listed below.
4
Acronym
Description
Ascending
Total postage used
Descending
Postage amount available
ID
IDentification
LAN
Local Area Network: link between computers
PC
Personal Computer
PIN
Personal Identification Number
PSD
Postal Security Device (Meter)
WP
Weighing Platform
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1.2
Safety Requirements
1
Power Connection
Read this First
Before connection, check whether the Mailing System is suitable for the local AC power
voltage (230V - 50Hz).
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.
• Use an outlet located near the system that is easily accessible. As the power supply
cord is the system disconnecting device, do not route the power cord between pieces
of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and money
while protecting the environment.
5
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Environmental compliance
1
Read this First
A program is implemented for the recycling of worn mailing machines and machines at the
end of their lifetime. Contribute in a responsible way to the environmental protection by
consulting your retailer internet site, or by contacting him. He will inform you of the collection
and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of applicable directives. For more
details, refer to Declaration Of Conformity available on website or upon request to your
local contact.
This is a class A product. Operation of this equipment in a residential
area is likely to cause interference in which case the user will be
required to correct the interference at his own expense.
6
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General Safety
1
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
• To avoid damage, only use approved supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc. on the Mailing System.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
• To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that should
only be accessed by a Service Representative.
7
Read this First
The Mailing System contains moving parts. Keep fingers, long hair,
jewellery, neck ties and loose clothing away from the mail path at
all times.
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LAN Connections
1
Plugging the right jack in the right socket
Read this First
Your Mailing System uses a LAN (high speed internet connection) to connect to your
customer Online Services.
Network/PC LAN (8 wires)
Follow the additional precautions below:
• Avoid using your system during an electrical storm; as there may be a risk of electrical
shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
Disconnecting your Mailing System
How to Disconnect your Mailing System
1.
First switch your Mailing System to OFF mode (see How to Turn the Mailing System
to OFF Mode on page 22).
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
2.
Unplug the power cord from the wall outlet.
3.
Unplug the LAN cable from their sockets as they may still be energized.
8
| Page 9 | Meet Your Mailing System | Mar-31-2017 06:15 |
2
Meet Your Mailing
System
Get to know your Mailing System in this section.
2.1
System Layout .....................................................................11
2.2
Accessories .........................................................................13
2.3
Control Panel Features .......................................................14
2.4
Connections .........................................................................18
2.5
Power Management .............................................................21
How to Turn the Mailing System to Sleep/Soft off Mode ................................22
How to Turn the Mailing System to OFF Mode ..............................................22
9
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2.1
System Layout
System Components
2
Meet Your Mailing System
Weighing platform
Measures weight of mail pieces.
Base
Prints envelopes and controls the Mailing System.
Jam release handle
Allows you to remove jammed envelopes.
Feed Table
Beginning of mail transport path.
11
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Inside System Base
2
Meet Your Mailing System
Postal Security Device
(PSD)
Postage meter.
Cover
Lift from the front to open.
Ink Cartridge
Prints the postal imprint on envelopes.
12
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2.2
Accessories
Report Printer (option)
2
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
13
Meet Your Mailing System
A USB printer can be directly connected to the mailing system for printing mailing-related
reports.
| Page 14 | Mar-31-2017 06:15 |
2.3
Control Panel Features
2
Meet Your Mailing System
Display Areas
Rate and Services
1
Indicates the current rate and services selected.
Date
2
Displays the date that will be printed.
Postage
3
Indicates the amount to be printed on the envelope.
Weight
4
Current weight used to calculate postage amount.
Imprint Memory
7
Displays selected imprint memory.
Account
8
Displays account currently selected.
Weighing type
23
Current weighing method.
Imprint right
24
Allows your selection of a Text or a Slogan. Indicates that
a Text/Slogan will be printed at the closest place of imprint.
14
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Imprint left
25
Allows your selection of a Text or a Slogan. Indicates that
a Text/Slogan will be printed at the left most of imprint.
2
Keys and Shortcuts
NAVIGATION KEYS
21
Used to cancel, skip or go back.
Home Screen
20
Returns the system to the Home screen.
Menu
10
Accesses the menu settings.
OK
9
Short press: Validates a selection.
Long press: Save a memory when a homepage is
displayed.
Up Arrow
6
Short press: Navigate up in lists or menus.
Long press: Increase the backlight when a
homepage is displayed.
Down Arrow
6
Short press: Navigate down in lists or menus.
Long press: Decrease the backlight when a
homepage is displayed.
15
SHORTCUT KEYS
Credit
17
Accesses credit management (including adding
credit).
Report
19
Displays the Report list.
Rate Selection 18
Displays the rate selection screen.
Imprint
16
Accesses imprint selection and imprint set up
screens.
Weight
20
Short press: Displays the Manual Weight Entry
screen.
Long press: Select the Differential weighing type.
KEYPAD
15
Meet Your Mailing System
Return
| Page 16 | Mar-31-2017 06:15 |
Alphanumeric
Keys
13
Short press: Allows the entry of alpha or numeric
values (accounts or other set up information). Press
a key several times to display all possible characters.
Long press (from homepage): Used to have direct
access to the corresponding memory.
14
Short press: Clears keypad entries and existing data
in entry fields or, from the home screen, refresh
weight.
Long press (from homepage): Access Zero Weighing Platform function.
2
Clear/Reset
Meet Your Mailing System
START / STOP KEYS
Sleep/Wake/Soft
5
Off
Short press: Wakes the Mailing System up or turns
it to 'Sleep' mode. The light indicates the system
state (green = awake, amber (continuous) = asleep).
Long press: The system is in Soff off state (amber
(blinking) = soft off).
Start
12
Starts printing process.
Stop
11
Stops printing and all mechanical activity (motors)
in the Mailing System.
Keypad Use
For different contexts, the table below indicates the successive characters you may obtain
by pressing keys several times in a row.
Key
Alpha-numeric
Custom text
1
1
1
2
2ABCabc
2ABC
3
3DEFdef
3DEF
4
4GHIghi
4GHI
5
5JKLjkl
5JKL
6
6MNOmno
6MNO
7
7PQRSpqrs
7PQRS
8
8TUVtuv
8TUV
16
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9
9WXYZwxyz
9WXYZ
0
0
0
.
.,#/:@*?&!-+\_
.,#/:@*?&!-+\_
C
'Clear' function
'Clear' function
2
Meet Your Mailing System
17
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2.4
Connections
Connectors
2
Your Mailing System has USB ports that allow you to connect to a printer or an USB memory
key.
Meet Your Mailing System
Connectors
LAN Port
To software on a PC (option)
2 USB ports
To memory device or printer
Power connector and
switch
To power supply
18
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2
Meet Your Mailing System
COM1
To Weighing platform
Connection Diagram
Detail of connections
LAN Port
To connect to the LAN network, to access Online Services
19
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Power connectors
Power connectors are shown in section Connectors on page 18.
2
Meet Your Mailing System
20
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2.5
Power Management
The System can only use the LAN if the LAN cable is connected
BEFORE the power chord is plugged in.
2
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution.
Your Mailing System is an Energy Star® qualified Mailing System that automatically goes
into a low-power 'Sleep' mode after a period of inactivity.
A very-low-power sleep mode called “Soft off mode” is also available. This mode should
only be used for long periods of non-use of the machine. In this mode, the machine takes
longer to wake up and the automatic postal updates cannot take place.
Spending a large portion of time in low-power mode not only saves energy but helps your
equipment run cooler and last longer.
Sleep Mode
You can also turn the Mailing System to Sleep mode manually.
To change the period of time after which the Mailing System
switches to 'Sleep' mode, see How to Adjust the Time-outs on page
118.
21
Meet Your Mailing System
Energy Star® Compliance
| Page 22 | Mar-31-2017 06:15 |
How to Turn the Mailing System to Sleep/Soft off Mode
1.
2
Press
(at the top right corner of the control panel).
Meet Your Mailing System
- A short press on the Sleep/On/Soft off mode button sets the machine to 'Sleep'
mode.
- A long press on the Sleep/On/Soft off mode button sets the machine to 'Soft
off'.
The light located next to the key indicates:
- Green: The Mailing System is in Awake mode and ready for use.
- Amber (continuous): The Mailing System is in Sleep mode (Low-power mode).
- Amber (blinking): The Mailing System is in Soft off mode (Very-low-power
mode).
To avoid weighing errors, make sure the weighing device platform
is clear when starting the machine.
When the Mailing System is in Soft off mode, it is able to
automatically wake up to perform automatic call if scheduled date
and time is reached.
OFF Mode
To turn OFF your system, you can use the ON/OFF button located on the right side of the
Base.
How to Turn the Mailing System to OFF Mode
1.
Turn your system to 'Sleep' Mode (see How to Turn the Mailing System to Sleep Mode
on page 22).
2.
Be sure that the light located next to the key
(at the top right corner of the control
panel) is Amber meaning that the Mailing System is in 'Sleep' mode.
22
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3.
Turn Off your Mailing System. The circle (or O) indicates the system is OFF.
2
Meet Your Mailing System
23
| Page 25 | Processing Mail | Mar-31-2017 06:15 |
3 Processing Mail
This section describes how you can run mail: choosing a type of imprint, selecting a rate
and weighing method, activating sealing and so on, depending on the type of process you
need to apply to your mail.
3.1
Choosing a Type of Imprint ................................................27
3.2
Preparing and Starting your Work Session .......................29
How to Sort Mail ............................................................................................29
How to Log in and Start a Work Session .......................................................31
How to Change the Current 'Type of Imprint' .................................................32
3.3
Printing [Normal] Mail .........................................................35
How to Set Postage for [Normal] Mail ............................................................35
How to Process [Normal] Mail .......................................................................39
How to Correct the Postage Amount (Settings) .............................................42
How to Correct the Postage Amount (Running Mail) .....................................44
3.4
Printing Incoming Mail with [Received] Mode ..................45
How to Set [Received] Mode printing .............................................................45
How to Process [Received] Mail ....................................................................47
3.5
Settings Details ...................................................................48
How to Change Account ................................................................................48
How to Select a Rate .....................................................................................49
How to Enter a Rate Code Directly ................................................................50
How to Enter Postage Manually .....................................................................51
How to Change the Weighing Type ................................................................53
How to Enter the Weight Manually .................................................................54
How to Change the Date ...............................................................................55
How to Add (or Cancel) a Text on the Imprint ................................................57
How to Add (or Cancel) a Slogan on the Imprint ...........................................57
How to Use an Imprint Memory .....................................................................58
3.6
Advanced Operations .........................................................60
How to Enable an Emergency Stop ...............................................................60
25
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3.1
Choosing a Type of Imprint
Customizing Your Imprint
When processing mail you will be required to select the 'Type of imprint' you need. For
example, you can select “Normal” to print postage, or “Received” to print the date on
incoming mail.
3
Home Screen and Configuration Menu
Each type of imprint is associated to:
• A specific Home Screen that displays current imprint configuration (weight, postage...).
• A specific Imprint Configuration Menu that allows you to set imprint parameters.
To directly gain access to the Configuration Menu of the Type of
imprint, press
Shortcut Key on the Control Panel.
Your system has five Shortcut Keys for direct access to save time.
You can eliminate key strokes to add or check credit, display the
report list, select a rate, customize the imptint and change weighing
type.
Type of Process and Type of Imprint
The table below indicates the 'Type of imprint' to choose, depending on the type of process
you want to apply to each set of mail.
The column on the right indicates, for each Type of imprint, the options available for each
type of imprint.
If you do not set any parameter, the Mailing System uses default values.
Type of process
Type of imprint
Available Imprint options
27
Processing Mail
For each 'Type of imprint' you select, the Mailing System displays all the specifications and only those specifications - for the type of process you will use.
| Page 28 | Mar-31-2017 06:15 |
Applying postage to outgoing [Normal]
mail
(Printing [Normal]
Mail on page 35)
3
• Rate
• Weight
• Date format
• Text (optional)
• Slogan (optional)
Correct the amount on a mail [Normal]
piece (print on back of envel- (Correcting a Postage
ope)
Amount on page 42)
• Manual amount of postage
Printing 'Received' or the
date on incoming mail:
• Print date and/or 'Received'
[RCVD]
Processing Mail
(Printing Incoming
Mail with [Received]
Mode on page 45)
The system selects [Normal] type of imprint at start up by default.
28
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3.2
Preparing and Starting your
Work Session
Preparation steps
3
These preparation steps allow to run your mail more efficiently.
It involves:
Sorting Mail by Type and Task
To save time, sort your mail in groups that have similar characteristics.
This will prevent you from changing imprint settings too often, and allow you to fully benefit
from the automatic features of your Mailing System, particularly Differential Weighing that
allows you to process mail much quicker.
Follow the steps below to sort your mail into different stacks.
How to Sort Mail
Put the mail in different stacks according to the characteristics and in the order that
follows:
1.
Mail Type.
See table Type of Process and Type of Imprint on page 27
Outgoing mail with different postage types
- Normal postage
- Incoming mail
2.
Separate envelopes that require sealing from those that do not.
3.
Accounts to allocate costs to (only if you have to select an account at log in, see
Settings Details on page 48).
4.
Rates to apply and services to add.
29
Processing Mail
• Sorting mail by type and task, to make processing faster (Sorting Mail by Type
and Task on page 29).
• Logging into the system to start a work session (Turning On Your System and
Starting a Work Session on page 30).
• Selecting the Type of imprint that matches each mail batch (Selecting the Type of
Imprint on page 32).
• Checking additional issues concerning your Mailing System: ink level, credit...
(Frequently Asked Questions on page 33).
| Page 30 | Mar-31-2017 06:15 |
5.
Physical characteristics.
Separate mail pieces that exceed the weight, size or thickness allowed in the system
mail path (see Mail Specifications on page 173).
6.
3
Finally, sort each stack by item size.
Turning On Your System and Starting a Work Session
Turning the system on automatically starts a work session on the Mailing System.
Processing Mail
At start-up, depending on specific settings:
• The access to the system may be open.
• You may have to enter a PIN code.
• You may have to select an account.
Your work session ends when the system returns to a 'Sleep' mode.
30
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How to Log in and Start a Work Session
To log in as a user:
1.
Press
to wake-up the system.
The system may display one of the following screens:
3
Home Screen [Normal]:
Processing Mail
Login Screen:
Account Screen:
2.
If the following screen is displayed:
- Homescreen [Normal]: If this screen is displayed, no other step is required to
navigate through the system.
- Login Screen: If the Login Screen is displayed, enter your PIN code.
- Account Screen: If the Account Screen is displayed, select your account as
follows.
- Use up and down arrows (use double arrows to scroll list) and press [OK]
to validate.
- You can also use a barcode scanner (option) to select your account.
The Homescreen [Normal] page is displayed. The work session starts.
31
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To find an account
Find your account quicker: instead of using up and down arrows,
type the account number or use a barcode scanner (optional).
3
To type letters instead of figures using the keypad, press the
corresponding key several times in a row like a cell phone.
(Example: To have “N” press twice the key “6").
Processing Mail
Accounting information
• To change allocating accounts when a session is already opened, see Changing the
Current Account on page 48.
• To choose security level for accounts and access control, see Managing Accounts
and Assigning Rights on page 71.
• To turn your system on Sleep mode, see How to Turn the Mailing System to Sleep
Mode on page 22.
Selecting the Type of Imprint
For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 29),
select the type of imprint you need to process your mail as follows:
How to Change the Current 'Type of Imprint'
Once you are logged in as user:
1.
Press
.
The Imprint screen is displayed.
32
| Page 33 | Mar-31-2017 06:15 |
2.
Select
Type and press [OK].
The Type of imprint screen is displayed.
3
3.
Select the type of imprint in the list and press [OK].
4.
Press
or
to return to the home screen.
Frequently Asked Questions
System check list:
Question...
Answer
Do I have enough postage?
Press
and press Credit information to check
your credit balance.
To add credit, see How to Add Credit to the PSD
Meter on page 65.
Is the sealing/moistening device For sealing while printing the envelopes.
properly filled?
For moistener-equipped hand-feed tables, see Filling
(if installed)
the Moistener Option on page 158.
Is the Weighing Platform properly zeroed?
Before laying envelope(s) on the Weighing Platform,
your Home Screen should display 0 g. If _g is displayed, perform a 'rezero' of the WP.
See How to Zero the Weighing Platform on page 122.
33
Processing Mail
The Imprint screen is updated and displays the menu items that allow you to modify
the imprint options.
| Page 34 | Mar-31-2017 06:15 |
Is there enough ink in the cartridge?
To display the level of ink in the printing headset, see
How to Display Ink Level and Cartridge Data on page
150.
You can be warned when the available credit gets below a preset
value (see How to Set the Low-Credit Threshold on page 68).
3
Processing Mail
34
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3.3
Printing [Normal] Mail
In Processing [Normal] Mail Section
This section describes how to process [Normal] Mail:
3
• Applying postage using different rates
See also
• About the use of the Type of imprint, see Choosing a Type of Imprint on page 27.
Setting Postage for [Normal] Mail
The procedure below outlines steps in a recommended sequence to process your mail.
• As mail requirements quickly vary, some settings may not be necessary, or their
order may vary.
• You must begin with selecting the Type of imprint to gain access to the additional
options and be able to run your mail (normal is default).
Make sure you have already completed the preparation steps
mentioned in Preparing and Starting your Work Session on page
29.
How to Set Postage for [Normal] Mail
Required settings:
1.
Make sure you are on the home screen of the [Normal] type of imprint.
The home screen indicates weight, postage amount and the currently selected rate
as illustrated below.
35
Processing Mail
Applying Postage for [Normal] Mail
| Page 36 | Mar-31-2017 06:15 |
2.
Check or change the type of imprint, if you are not in [Normal] mode.
Press
to access the Imprint screen:
3
The type of imprint is indicated on line 2 of the screen.
Processing Mail
To change the type of imprint, select the Type line, press [OK] and then select
[Normal] in the Type of imprint screen, and press [OK].
To select an option in the screen: Highlight the option using the
arrow keys
36
and
.
| Page 37 | Mar-31-2017 06:15 |
3.
Additionally, you can configure imprint elements from the Imprint screen as follows:
Change Imprint left or right:
The machine supports Imprint left and Imprint right. These flexible areas allow you to
select Slogan or Text. Therefore you can print a imprint with:
- One slogan and one text:
3
Processing Mail
- Two texts:
- Two slogans:
To select a Slogan, see How to Add (or Cancel) a Slogan on the Imprint on page 57.
To select a Text, see How to Add (or Cancel) a Text on the Imprint on page 57.
Check or change the Date or Date Format:
Select Date and then select a date option in the Date advance screen. Select Today's
date for printing today's date. For more details, see How to Change the Date on page
55.
Press
or
to return to the home screen.
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| Page 38 | Mar-31-2017 06:15 |
4.
Select a rate and add services.
Press
to open the Rate selection screen.
3
Type a rate number to select a rate or display new rate options.
Processing Mail
For more details, see Selecting a Rate on page 49.
You are now ready to print.
Setting an Imprint Memory for [Normal] Mail
To set the imprint quickly, consider using imprint memories. The
memories store imprint characteristics together with rates and, if
activated, charged account. See Using Imprint Memories on page
58.
Processing [Normal] Mail
Mail processing mainly depends on the weighing method you have chosen. It is indicated
by the icon in the Weighing Type zone of the screen.
If you need to change the current account before applying postage
(on account-enabled configurations), see How to Change Account
on page 48.
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| Page 39 | Mar-31-2017 06:15 |
How to Process [Normal] Mail
In modes (Manual Weight Entry
, no weight ...):
From the [Normal] home screen:
3
1.
Press
2.
Insert the envelope into the mail path against the rear-guide wall, with the side to be
printed facing upwards.
. System motors start running.
3.
The Mailing System applies postage and the envelope is ejected.
39
Processing Mail
If you want to seal the envelope, first engage the flap into the
moistener (option). Do not try to moisten self-adhesive envelopes.
| Page 40 | Mar-31-2017 06:15 |
In mode Standard Weighing (
):
From the [Normal] home screen, to print postage directly on mail pieces:
1.
Put the mail piece on the Weighing Platform.
The weight of the mail piece is displayed in the Weight area of the screen and the
postage amount is updated.
3
2.
Remove the mail piece from the Weighing Platform. The system motors start running.
Processing Mail
Otherwise, you need to press
, deactivate Smart Start
function. To disable Smart Start, see How to Activate / Deactivate
Smart Start on page 120.
3.
Insert the envelope into the mail path against the rear-guide wall, with the side to be
printed facing upwards.
If you want to seal the envelope, first engage the flap into the
moistener (option). Do not try to moisten self-adhesive envelopes.
4.
The Mailing System prints postage and the mail piece is ejected.
In optional mode Differential Weighing (
):
From the [Normal] home screen:
1.
Place the stack of mail to process on the Weighing Platform, then follow the instructions
on the screen or the steps below.
2.
Withdraw the first mail piece from the top of the stack. The Mailing System displays
weight and postage on the home screen and starts motors automatically.
40
| Page 41 | Mar-31-2017 06:15 |
3.
To print the imprint, insert the mail piece into the base against the rear-guide wall,
with the side to be printed facing upwards.
3
4.
The Mailing System applies postage and the mail piece is ejected.
5.
Repeat the previous step for each piece of mail.
To quit the process at any time, press
.
When you remove the last object from the Weighing Platform,
the Mailing System will ask if you want to print it. You can answer
Yes or No.
41
Processing Mail
If you want to seal the envelope, first engage the flap into the
moistener (option). Do not try to moisten self-adhesive envelopes.
| Page 42 | Mar-31-2017 06:15 |
Correcting a Postage Amount
Set-Up Requirements
3
The procedure below outlines steps required to correct the postage amount on mail that
has already been processed.
The sequence is similar to Applying Postage for Normal Mail on page 35, except for the
following:
Processing Mail
• Postage must be set to the desired additional amount, instead of 0.
• Print the new postage on the back of the envelope.
Make sure you have already completed the preparation steps
mentioned in Preparing and Starting your Work Session on page
29.
How to Correct the Postage Amount (Settings)
Required settings:
1.
42
Make sure you are on the home screen of the [Normal] type of imprint. The home
screen indicates weight, postage and currently selected rate as illustrated below.
| Page 43 | Mar-31-2017 06:15 |
2.
Check or change the type of imprint.
Press
to access the Imprint screen:
3
The type of imprint is indicated on line 2 of the screen.
Processing Mail
To select an option in the screen:
- Highlight the option using the arrow keys
- Then press
3.
and
to validate your selection.
To change the type of imprint, select the Type line, press [OK] and then select
[Normal] in the Type of imprint screen and press [OK].
You can change the date or date format from the Imprint screen as follows:
Select Date and then select a date option in the Date advance screen. Select Today's
for printing the current date. For more details, see How to Change the Date on page
55.
Press
4.
or
to return to the home screen.
Set postage to the desired amount:
- Type the postage amount on the home screen: this opens the Manual amount
entry screen
- Complete the amount and then press [OK] to validate. For more details, see
How to Enter Postage Manually on page 51.
You are now ready to print.
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Running Mail
To run mail, follow the procedure below after you have completed the sequence in How to
Correct the Postage Amount Settings on page 42.
3
How to Correct the Postage Amount (Running Mail)
The postage amount is displayed on the home screen.To print postage directly onto
mail pieces:
Processing Mail
1.
Press
2.
Insert the envelope (or a label) into the mail path against the rear-guide wall, with the
side to be printed facing upwards.
. System motors start running.
The side that you want to print on should be facing upwards.
If a mail piece is bigger than mail path maximum thickness (see
Mail Specifications on page 173), you may use a label tape.
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| Page 45 | | Mar-31-2017 06:15 |
3.4
Printing Incoming Mail with
[Received] Mode
In [Received] Mode Section
3
This section describes how to use the [Received] type of imprint, to:
• Print the date on incoming mail, and/or
• Print 'Received' on incoming mail
Processing Mail
See also
• About the use of the Type of imprint, see Choosing a Type of Imprint on page 27.
Setting [Received] Mode printing
The procedure below outlines steps required to imprint incoming mail.
You must begin with selecting the Type of imprint to gain access to the corresponding
parameters and be able to run mail.
Make sure you have completed the preparation steps mentioned
in Preparing and Starting your Work Session on page 29.
How to Set [Received] Mode printing
Required settings:
1.
Make sure you are on the home screen of the [Received] type of imprint.
The type of imprint is indicated at the top of the home screen as illustrated.
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| Page 46 | Mar-31-2017 06:15 |
2.
Check or change the type of imprint, if you are not in [Received] mode.
Press
to access the Imprint screen:
3
The Type of imprint is indicated on line 2 of the screen.
Processing Mail
To change the type of imprint, select the Type line, press [OK] and then select
[RCVD] from the Type of imprint screen and press [OK].
Additionally, you can:
- Activate or deactivate printing the date.
- Add text or slogan to print using Imprint left/right element.
- Activate or deactivate printing 'Received'.
- Activate or deactivate Counter.
- Select the option to change and press [OK]. The screen indicates the current
status of the options.
- Press
or
to return to the home screen.
To select an option on the screen:
– Highlight the option using the arrow keys
– Then always press
You are now ready to print.
46
and
to validate your selection.
| Page 47 | Mar-31-2017 06:15 |
Processing [Received] Mail
To run mail, follow the procedure below after you have completed the steps in How to Set
[Received] Mode printing on page 45.
How to Process [Received] Mail
3
On the [Received] home screen:
Press
2.
Insert the envelope into the mail path against the rear-guide wall, with the side to be
printed facing upwards.
. System motors start running.
The Mailing System applies the imprint and the mail piece is ejected.
47
Processing Mail
1.
| Page 48 | Mar-31-2017 06:15 |
3.5
Settings Details
Changing the Current Account
3
To process a batch of mail pieces using another account (on account-enabled
configurations), change the account as follows.
How to Change Account
Processing Mail
To change accounts:
1.
As a user:
Press
and select the path: Change Account
The list of accounts that are available is displayed.
2.
Select the account you want to use and press [OK].
3.
Press
to return to the home screen. The current account number is displayed.
Using Barcode Scanner to Change of Account
A barcode scanner can be used for “One Click” entry of accounts
into your Mailing System.
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| Page 49 | Mar-31-2017 06:15 |
Selecting a Rate
Selecting a rate allows the Mailing System to calculate the postage amount when the mail
piece weight is available, either from a weighing device or, for big parcels, entered manually
(see How to Enter the Weight Manually on page 54).
3
How to Select a Rate
To select a rate:
Processing Mail
1.
Press
The Rate Selection screen is displayed.
2.
On that screen, you can:
Type a rate number to select a rate or display rate options.
Press 8 to select the Advanced rate.
3.
Follow the instructions on screen and, once you have chosen the rate and services,
press [OK] to validate your selection.
Postage displayed on the screen is zero as long as the weight is
not known (= zero).
49
| Page 50 | Mar-31-2017 06:15 |
Using Advanced Rate
The Advanced Rate is where you can check and update rate table for your system.
Advanced Rate screen allows you to:
3
Processing Mail
• Enter a Rate code.
• Check Rate table information: Display the list of rate tables and see which table the
system is currently using.
• Update Rate table: Connect to the server and download available rate table.
Entering a Rate Code
To choose a rate quickly, you may type the rate code directly from
the home screen using the keypad.
How to Enter a Rate Code Directly
To enter a rate code:
1.
Display the Advanced Rate screen (see How to Select a Rate on page 49).
2.
Select Rate code.
3.
Enter a rate code and press [OK].
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| Page 51 | Mar-31-2017 06:15 |
Entering Postage Manually
To enter the postage amount manually, follow the procedure below.
How to Enter Postage Manually
3
On the home screen:
1.
Type directly the first figure of the amount using the keypad.
2.
Complete the amount.
3.
Press [OK].
Processing Mail
The Manual amount entry screen appears.
The amount is displayed in the Postage area of the home screen.
Choosing a Weighing Type
Depending on the options that are installed in your Mailing System, several weighing
methods are available.
You can also enter the weight manually if you know it: see How to Enter the Weight Manually
on page 54.
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| Page 52 | Mar-31-2017 06:15 |
Weighing types
Depending on the type of mail you want to process, choose a weighing method according
to the recommendations in the table below.
For weighing...
3
Select the method...
Processing Mail
Items one by one
• Standard Weighing
Items stacked on the Weighing Platform
• Differential Weighing
Items exceeding WP capacity (see Specifications on page 171)
• Manual Weight Entry
The recommendations in the table only apply to items processed
with the same rate.
The Weighing type icon on the screen indicates the weighing method selected and thus
the source that provides the weight of the mail piece to the system.
Details on the Weighing Types
All weighing options listed below may not be available in your
Mailing System. Check with customer service to see how you can
easily add weighing features to your Mailing System via online
services.
• Manual Weight Entry
In this mode, you enter the weight manually (see How to Enter the Weight Manually
on page 54).
• Standard Weighing
In this mode, each mail piece is manually placed on the Weighing Platform, and then
put into the mail path. If the Smart Start option is activated, you do not have to press
at each piece (see How to Activate / Deactivate Smart Start on page 120).
• Differential Weighing
(optional)
This mode speeds up the weighing process and increases your efficiency: all the
mail pieces are stacked together on the Weighing Platform. Remove the pieces one
52
| Page 53 | Mar-31-2017 06:15 |
by one and put them into the mail path. The Mailing System calculates the postage
and prints the mail piece automatically. You can leave all the mail pieces in a tray
on the Weighing Platform: the Mailing System will ask you to confirm printing for the
last item removed (from the tray).
Changing the Weighing Type
At start-up, the default weighing type is Manual Weight Entry.
3
See also
• To change the weighing type according to the type of process you want to run (see
Choosing a Weighing Type on page 51), follow the steps outlined below.
Processing Mail
How to Change the Weighing Type
To change the weighing type:
1.
From the home screen:
Long press
.
The Weighing type is changed to Differential Weighing.
2.
Place the mail piece on Weighing Platform.
The weighing type is changed to Standard Weighing.
3.
Press
to return to Manual Weight Entry.
Entering Weight Manually
You can enter the weight manually if a mail piece exceeds the weighing capacity of all your
weighing platform.
If this situation occurs, you will need to print the postage amount on a label to stick onto
the mail piece.
53
| Page 54 | Mar-31-2017 06:15 |
How to Enter the Weight Manually
To enter the weight manually from the home screen, you must first select the postal
class:
3
1.
Press
The Manual Weight Entry screen is displayed.
2.
Enter the weight (in g) and press [OK] to validate.
Processing Mail
The home screen displays the Manual Weight Entry icon (
entered.
) and the weight
Configuring the Imprint
Depending on the current Type of imprint, you can modify the elements printed on mail
pieces as follows:
• Changing printed date
• Adding a pre-loaded Slogan to the left of the imprint
• Adding a custom text to the left of the imprint (you must first create it, see How to
Add a New Text Message on page 140)
See also
• How to Change the Current Type of Imprint on page 32.
• Type of Process and Type of Imprint on page 27.
Navigating in the Imprint Settings
When you have selected the Type of imprint:
• To access the configuration menu of the Type of imprint, press
• To return to the Type of imprint home screen, press
54
.
.
| Page 55 | Mar-31-2017 06:15 |
Advancing the Date
The Date Advance function allows you to change the date printed on mail pieces.
You can set the date advance feature to change at a fixed time.
This is useful if you process mail after the last mail pickup for the
day. This ensures that the proper date of mailing is printed for the
next days mail pickup. See How to Set the Automatic Date Advance
Time on page 130.
Processing Mail
How to Change the Date
To change the date that will be printed:
1.
Press
The Imprint screen is displayed.
2.
Select Date and press [OK].
The Date screen is displayed.
3.
On the Date screen, you can configure the printed date as follows:
To choose another day, select the corresponding item in the list.
The
icon indicates the current selection.
The date can be advanced up to 7 days from today's date.
4.
3
Press [OK] to apply changes and return to the configuration menu.
55
| Page 56 | Mar-31-2017 06:15 |
Adding Text and/or Slogan to the Imprint
Selection Slogan or Text are 2 flexible areas for communication that could be slogan or
text (i.e. one slogan and one text, 2 slogans or 2 texts).
You can add a text and a slogan to the imprint, as illustrated below.
• Imprint with a slogan and a text
3
Processing Mail
• Imprint with 2 slogans
• Imprint with 2 texts
See also:
• Managing Custom Text Messages on page 139
• Managing Slogans on page 141
56
| Page 57 | Mar-31-2017 06:15 |
How to Add (or Cancel) a Text on the Imprint
To add a text to the imprint, or to cancel the text:
1.
Press
2.
Select Imprint left or Imprint right.
3.
Select Text list.
.
3
The Text list screen is displayed.
Select the desired text in the list or select None for printing no text.
The
5.
Processing Mail
4.
icon indicates the current selection.
Press [OK] to validate your selection.
The Imprint screen is displayed with updated parameters (home screen:
).
See also
• Managing Custom Text Messages on page 139.
How to Add (or Cancel) a Slogan on the Imprint
To add a slogan to the imprint or cancel the slogan:
1.
Press
2.
Select Imprint left or Imprint right.
3.
Select Slogan list.
.
The Slogan list screen is displayed.
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| Page 58 | Mar-31-2017 06:15 |
4.
Select the slogan in the list or select None for printing no slogan.
The
5.
icon indicates the current selection.
Press [OK] to validate your selection.
The Imprint screen is displayed with updated parameters (home screen:
).
3
Using Imprint Memories
Processing Mail
Imprint Memories allow you to create a preset memory that can include the rate, custom
text, slogan and date mode for the Type of imprint you would like to use.
In account-activated configurations, Imprint Memories allow you assign postage costs to
pre-selected accounts.
If your mail requires different settings, then the imprint memories
are the solution: all your settings are stored in a single memory.
Just press the imprint memory key instead of multiple keystrokes
to select all the required elements.
See also
• To prepare imprint memories, see Imprint Memories on page 125.
How to Use an Imprint Memory
To use an imprint memory:
1.
From the home screen:
Long press on numeric keypad to select corresponding memory.
For example, to use the memory 1, long press
.
The imprint memory zone of the home screen displays the current imprint memory
name.
58
| Page 59 | Mar-31-2017 06:15 |
Using the Sealing Function
Hand-Feed Table Moistener
If your hand feed table is equipped with a moistener, you can close the envelopes by sliding
the flap under the moistener brush while feeding them into the base mail path.
59
Processing Mail
Do not attempt to seal self-adhesive envelopes. Use standard flap
envelopes.
3
| Page 60 | Mar-31-2017 06:15 |
3.6
Advanced Operations
Emergency Stop
3
If you want to stop the system in the event of an emergency:
How to Enable an Emergency Stop
Processing Mail
To stop the run process immediately:
1.
60
Press
| Page 61 | Money Operations | Mar-31-2017 06:15 |
4 Money Operations
This section describes how you can load and manage money in your Mailing System to
allow postage operations.
4.1
4.2
Overview ..............................................................................63
Managing Credit ..................................................................64
How to Check the PSD (Meter) Credit ...........................................................64
How to Add Credit to the PSD (Meter) ...........................................................65
4.3
Unlocking the PSD (Postal Inspection) .............................67
How to Unlock the PSD .................................................................................67
4.4
Low Credit Threshold ..........................................................68
How to Set the Low-Credit Threshold ............................................................68
4.5
Crediting PIN Code ..............................................................69
How to Set/Cancel a Crediting PIN Code ......................................................69
61
| Page 63 | | Mar-31-2017 06:15 |
4.1
Overview
The Postal Security Device (PSD) — Postage Meter
The PSD, located in the base, handles the credit (or money) in your Mailing System.
The PSD performs all necessary operations to comply with the postal standards. To do so,
regular connections to the Postal Services are necessary.
Money Operations
Check that your Mailing System is connected to a network (see
Connections on page 18) and that the connection is properly
configured (see Connection Settings on page 127).
4
Managing Credit
As a user, you can carry out the following operations dealing with credit in your Mailing
System:
• Check the available credit in the PSD
• Add credit to the PSD
The crediting operations trigger a connection of the Mailing System to Postal Services
through the internet connection.
Tracking Credit
You can generate reports on the use of your postage credit as all Mailing operations involving
your postage are recorded by the Mailing System.
To generate reports, see Reports on page 89.
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| Page 64 | Mar-31-2017 06:15 |
4.2
Managing Credit
Checking Credit
You can check the total postage used and the remaining credit in the PSD at any time. To
check that the credit are available to complete your current task.
4
Use the following steps to display your available postage credit.
How to Check the PSD (Meter) Credit
Money Operations
To check available credit:
1.
Press
The Credit Menu is displayed.
2.
Select the path: Credit information
The screen displays your postage credit as shown below.
(Ascending = credit used. Descending = credit available.)
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| Page 65 | Mar-31-2017 06:15 |
Adding Credit
You can add credit to your Mailing System at any time by complete the steps listed below.
The Mailing System then connects to the Postal Services and validates the operation.
How to Add Credit to the PSD (Meter)
4
To add credit to the PSD:
Press
2.
Select Credit.
The Credit screen is displayed.
3.
If the system asks for a PIN code, enter the code using the keypad and press [OK].
4.
Enter the amount of postage to add using the keypad (use C to clear a digit).
5.
Press [OK] to start the connection to the Postal Server.
If the crediting process is successful, the system displays a successful message.
If crediting fails, the system displays a failure message and the amount that you may
actually add, depending on your postal account balance.
In the case of a communication error, the amount previously entered
cannot be changed. Check connection settings (see Connection
Settings on page 127).
6.
You can open the Credit information screen to check your account balance once the
transaction is complete (see How to Check the PSD (Meter) Credit on page 64).
65
Money Operations
1.
| Page 66 | Mar-31-2017 06:15 |
See also
• You can set the Mailing System to ask for a PIN code for crediting: see How to
Set/Cancel a Crediting PIN Code on page 69.
4
Money Operations
66
| Page 67 | | Mar-31-2017 06:15 |
4.3
Unlocking the PSD (Postal Inspection)
Manual Call
The postal service requires your postage meter (PSD) to periodically connect for postal
security regulation. If you have not connected your system after a period your system will
automatically be deactivated.
4
If your system is deactivated, you have to perform a connection to the Postal Server to
unlock the PSD.
How to Unlock the PSD
To unlock the PSD and manually connect to the Postal Server:
1.
Press
2.
Select Audit.
The system asks for confirmation.
3.
Press [OK] to connect to the Postal Server.
A message to confirm audit transaction request is displayed.
4.
Press [OK] to validate.
If the audit is successful, the system displays a successful message.
If the audit fails, the system displays a failure message explaining the cause of the
error. Try to correct the cause and retry.
67
Money Operations
You can also use the Audit function to set the Mailing System time
after Daylight Savings Time transitions, as connecting to the
Postal Server sets the Mailing System time and date.
| Page 68 | Mar-31-2017 06:15 |
4.4
Low Credit Threshold
Your Mailing System can warn you that credit remaining in the PSD are getting low
(low-credit threshold).
How to Set the Low-Credit Threshold
4
To set a low-credit threshold:
Money Operations
1.
Press
2.
Select Low credit threshold.
3.
Enter the low-credit warning amount or press [C].
If you enter 0, a message is displayed "Zero amount not allowed."
4.
68
Press [OK] to validate.
| Page 69 | | Mar-31-2017 06:15 |
4.5
Crediting PIN Code
You can create a crediting PIN code to control access to only those who are authorized to
add postage.
How to Set/Cancel a Crediting PIN Code
4
To set a crediting PIN code:
Press
2.
Select Credit PIN code.
3.
Enable or disable the PIN code by selecting ON or OFF.
4.
Enter the crediting PIN code if enabled.
5.
Press [OK] to validate.
Money Operations
1.
69
| Page 71 | Managing Accounts and Assigning Rights | Mar-31-2017 06:15 |
5
Managing Accounts
and Assigning Rights
This section describes how you can manage accounts to track postage credit usage and/or
set access rights to a variety of functions on your Mailing System.
5.1
Accounting and Assigning Rights Overview ....................73
5.2
Selecting an 'Account Mode' ..............................................75
5.3
Guidelines to Setup an Account ........................................76
How to Change a Shared PIN Code ..............................................................77
5.4
Selecting an 'Account Mode' ..............................................80
How to Display and Change the 'Account Mode' ...........................................80
5.5
Managing Accounts ............................................................81
How to Create an Account .............................................................................83
How to View / Edit Account Information .........................................................84
How to Activate / Deactivate an Account .......................................................85
How to Delete an Account .............................................................................85
How to Export an Account List .......................................................................86
How to Import Accounts .................................................................................87
71
| Page 73 | | Mar-31-2017 06:15 |
5.1
Accounting and Assigning
Rights Overview
Postage Tracking and Access Control
Your Mailing System allows you to track postage by account/department and to add security
to prevent unauthorized use of a variety of functions.
• Track postage expenditures: the Accounts function
• Control user access with PIN code to the machine: the Access Control function.
5
You can activate one or the other of these functions.
Activating the Accounts Function in the Mailing System is a convenient way to monitor,
track and control postage expenses by, for example, associating accounts to departments
in your organization (Marketing, Sales, etc.) or to different companies, if the Mailing System
is shared.
When the Accounts Function is activated, the currently selected account is charged each
time the user applies postage to mail.
You can then issue reports on each account (for information about reports, see Reports
on page 89).
Accounts from the User's Perspective
If the Accounts Function is activated, users of the Mailing System must select an account
when starting their work session.
Afterwards, users can change accounts to allocate postal expenditures as needed.
73
Managing Accounts and Assigning Rights
The Accounts Function
| Page 74 | Mar-31-2017 06:15 |
The Access Control Function
You can set the Mailing System to ask for a PIN code when a user wakes the machine up
to start a session.
This allows you to protect the system and restrict the usage of your credit.
The different access control policies you can implement are:
• No PIN code: unlimited access
• Unique System PIN Code: users enter a PIN code to access the system.
5
Managing Accounts and Assigning Rights
74
| Page 75 | | Mar-31-2017 06:15 |
5.2
Selecting an 'Account Mode'
Introducing the 'Account Modes'
The 'Account mode' allows you to set up both the Accounts and the Access Control functions
(see Accounting and Assigning Rights Overview on page 73).
The table below lists the functional access control for each account mode.
Access Control Function
No
Accounts Function
5
Yes
'No account'
'No account with access control'
Yes
'Account'
'Accounts with pin code'
'Account Modes' table
The table below summarizes the 'Account mode' options available and the function of each
option.
Account mode
Function
Action required to access
the system
'No Account'
No postage tracking
Unlimited access to the system
No access control
'No Account with
Access Control'
No postage tracking
'Account'
Tracks postage by Account/Depart- Select the account to charge
ment
postage
'Account with pin
code'
Tracks postage by Account/Depart- Type a PIN code to log in
ment
Select the account to charge
Protects access to the system
Controls access to system and to
accounts
Type a PIN code (shared by all
users) to log in
postage
75
Managing Accounts and Assigning Rights
No
| Page 76 | Mar-31-2017 06:15 |
5.3
Guidelines to Setup an Account
See also
• Selecting an 'Account Mode' on page 75.
Setting up 'No Account'
5
The 'No Account' mode provides users with unlimited access to the system.
This is the default mode in your Mailing System.
Implementing “No account”
Managing Accounts and Assigning Rights
• Follow the procedure How to Display and Change the 'Account Mode' on page 80
and select the 'No Account' mode.
'No Account' Management Menu
In No account mode:
No other setting is necessary for the 'No Account' mode.
76
| Page 77 | Mar-31-2017 06:15 |
Setting up 'No Account with Access Control'
If you want to prevent unauthorized use of the Mailing System and do not want to use
accounts, use the “No Account with Access Control” mode. This provides a single PIN code
for all authorized users.
Implementing “No account with access control”
1.
Follow the procedure How to Display and Change the 'Account Mode' on page 80
and select the 'No account with access control' mode.
2.
Enter the 4 digit shared PIN code the users will have to enter at log in.
5
In No Account with access control mode, the menu allows you to change the shared PIN
code.
How to Change a Shared PIN Code
1.
From the home screen:
Press
and select the path:
Account Management
Change pin code
The Change machine PIN code screen is displayed.
2.
Enter the new PIN code and press [OK].
77
Managing Accounts and Assigning Rights
'No Account with Access Control' Management Menu
| Page 78 | Mar-31-2017 06:15 |
Setting up 'Account'
In 'Account' Mode, users must select an account before they can process their mail. The
user can change accounts at any time during mail processing.
If only one account is available, the Mailing System automatically
selects it at start up.
5
Implementing the "Account" Mode
Managing Accounts and Assigning Rights
1.
Follow the steps outlined in How to Display and Change the 'Account Mode' on page
80 and select the 'Account' Mode.
2.
Create accounts as indicated in How to Create an Account on page 83.
When you activate the 'Account' Mode, the system creates an
account by default.
'Account' Mode Management Menu
In Account Mode, the menu allows you to manage your accounts.
See also
• To add, modify or delete accounts, see Managing Accounts on page 81.
78
| Page 79 | Mar-31-2017 06:15 |
Setting up 'Account with pin code'
In the 'Account with pin code' Mode, users must first enter a PIN code and then select an
Account. They can change accounts once they have logged in.
If only one account is available, the Mailing System automatically
selects it at start up.
5
Implementing 'Account with pin code'
Select the 'Account with pin code' mode: see How to Display and Change the
'Account Mode' on page 80.
2.
Create the accounts you wish to implement: see How to Create an Account on page
83.
'Account with pin code' Management Menu
In Account with pin code mode:
The menu allows you to manage the Accounts.
79
Managing Accounts and Assigning Rights
1.
| Page 80 | Mar-31-2017 06:15 |
5.4
Selecting an 'Account Mode'
See also
• Guidelines to Setup an Account on page 76.
How to Display and Change the 'Account Mode'
To display and change the 'Account mode':
5
1.
From the home screen:
Press
Selection
and select the path:
Account Management
Account Mode
Managing Accounts and Assigning Rights
The Account Mode Selection screen is displayed with the current 'Account Mode'
shown.
2.
Select another 'Account mode'.
3.
Press [OK] to confirm.
4.
If required, enter the PIN code and press [OK].
The Mailing System then confirms that the 'Account Mode' has been changed.
80
| Page 81 | | Mar-31-2017 06:15 |
5.5
Managing Accounts
Selecting an Account Mode
You can only manage accounts in the Accounts Mode.
Before creating accounts, see Setting up 'Accounts' on page 78.
Account Information
5
Number of accounts
Every account includes the following information, which is displayed on the Add account
screen:
Account summary
Account
Item
Format
Description
Number
30 Alphanumeric
Characters
Number of the account. Two accounts cannot have
the same number.
An account number cannot be modified after the account is created. However, the account can be deleted.
Name
32 Alphanumeric
Characters
Name of the account. Two accounts cannot have
the same name.
Status
Active / Inactive
Only active accounts are visible to users.
81
Managing Accounts and Assigning Rights
The number of accounts you can create is set to 30 by default and can be increased to
100 if required.
| Page 82 | Mar-31-2017 06:15 |
Naming limitation
Account names must be unique within the system.
Additional information
5
See also
• About changing the maximum number of accounts, see Account level on page 112.
• Printing the current account list: Account Report on page 98.
Managing Accounts and Assigning Rights
Account Management
Follow the steps below to create, modify, activate/deactivate or delete accounts.
You can also import a list of accounts. See Importing/Exporting
Account Lists on page 86.
See also
• Account Information on page 81.
Creating Accounts
82
| Page 83 | Mar-31-2017 06:15 |
How to Create an Account
To create an account, you have to activate the mode “Accounts”. See How to Display
and Change the 'Account Mode' on page 80.
1.
From Account Mode Management screen, select Manage Account.
The Manage Account screen is displayed.
2.
Select Account List.
5
Select Add Account.
4.
Enter Number of account and press [OK].
5.
Enter Name of account and press [OK].
6.
Choose the Status for the account and press [OK].
7.
If you are in "Account with pin code" mode, set a PIN Code for the account.
8.
Press [OK] to validate.
Managing Accounts and Assigning Rights
3.
The Account creation summary screen displayed.
9.
Press [OK] to confirm the creation of the account.
Editing Accounts
Use the following steps to modify an account name or account status.
The account number cannot be edited once it is created.
83
| Page 84 | Mar-31-2017 06:15 |
How to View / Edit Account Information
To view or edit an account:
1.
From the home screen:
Press
and select the path:
Account list
5
Account management
Manage account
The Account list screen is displayed.
Managing Accounts and Assigning Rights
2.
Select the account (or type the account number) and press [OK].
3.
Select Edit / Modify.
The Edit / Modify screen appears.
4.
Change account name using the keypad (use key [C] to clear characters). Press [OK]
to display the next parameter.
5.
Change Status parameter if necessary and press [OK].
6.
If you are in "Account with pin code" mode, change PIN Code for account if necessary.
7.
Press [OK] to validate.
The Account modification summary screen is displayed.
8.
84
Press [OK] to accept the changes.
| Page 85 | Mar-31-2017 06:15 |
Activating Accounts
This function allows you to create accounts in advance and prevent them being used before
your account structure is complete.
How to Activate / Deactivate an Account
To activate or deactivate an account:
1.
Perform procedure How to View / Edit Account Information on page 84.
2.
Change the account status (the button displays the current status: active or inactive)
and press [OK].
3.
Accept the changes by pressing [OK] (on the Account modification summary).
Managing Accounts and Assigning Rights
If an account is deactivated it is no longer visible to the operator.
Deleting Accounts
You may need to delete an account.
How to Delete an Account
To delete an Account:
1.
Perform procedure How to View / Edit Account Information on page 84.
2.
On the Account management screen, select Delete instead of Edit/Modify.
A confirmation of account deletion is displayed.
3.
5
Press [OK] to delete the account.
An account number cannot be modified. If you want to modify the
account number, first delete the account and then create a new
account with a new account number.
85
| Page 86 | Mar-31-2017 06:15 |
Importing/Exporting Account Lists
You can import an account list to or export an account list from your mailing machine as a
CSV file using OLS or a USB memory key.
Imported accounts are created and added to the existing account list as unformatted
accounts.
Using a spreadsheet program or a simple text editor, modify an
exported CSV file to add new accounts to your Mailing System by
re-importing the file.
5
Exporting an Account List
Managing Accounts and Assigning Rights
You can export an account list as a CSV file, for use as back-up or to modify it to create
new accounts.
How to Export an Account List
To export an account list on a USB memory key:
1.
From the home screen:
Press
and select the path:
Export Account List
Account Management
Manage Account
2.
Insert the USB memory key into the USB port of the base (at rear left) and press [OK].
3.
Follow the instructions displayed on the screen.
At the end of the process, a message will inform you that you when you may remove
the USB memory key.
86
| Page 87 | Mar-31-2017 06:15 |
Importing Account List
To import accounts into your Mailing System, place the CSV file on a USB memory key.
You can only import CSV files located in the root directory of the
USB memory key.
The CSV file should have the following characteristics:
Format is ACS_yyyymmdd_hhmmss.CSV (example:
ACS_20091007_035711.CSV
Field delimiter
; (semi-colon)
Record delimiter
New line
5
To add accounts to your Mailing System, export the current account
list and modify it before re-importing it into the Mailing System.
See also
• Maximum number of accounts: Account Information on page 81.
How to Import Accounts
To import accounts from a CSV file:
1.
From the home screen:
Press
and select the path:
Import Account List
Account Management
Manage Account
2.
Insert your USB memory key into the USB port of the base (at rear left) and press
[OK].
3.
Select the CSV file to import and press [OK].
4.
Follow the instructions displayed on the screen.
At the end of the process, a message will inform you when you may remove the USB
memory key.
87
Managing Accounts and Assigning Rights
Name
| Page 89 | Reports | Mar-31-2017 06:15 |
6 Reports
This section explains how you can access and print reports for your Mailing System.
6.1
Reports Overview ................................................................91
6.2
Generating a Report ............................................................93
How to Generate a Report .............................................................................93
6.3
Postage Data ........................................................................94
6.4
Credit Data ...........................................................................96
6.5
Account Data .......................................................................98
How to Generate the Account Report ............................................................98
6.6
System Data .......................................................................101
How to Generate a IP Configuration Report ...............................................102
How to Generate a Proxy Configuration Report .........................................103
How to Generate a Server Connection History Report ................................104
89
| Page 91 | | Mar-31-2017 06:15 |
6.1
Reports Overview
You can get a range of reports to regularly view, print or store information regarding your
Mailing System usage, credit usage, account expenditures, etc.
Your Mailing System can also upload basic data that can be viewed online. Enhanced
online postal expense management reporting can be added as an option.
Reports generally require a start date and an end date. Typically, the reports are available
on screen and can be printed out on an external USB printer or saved on a USB memory
key.
Your Mailing System also allows you to get reports on mailing activity over the past two
years.
The table below lists the available reports.
6
List of Reports
Reports
Output on: L=label (or envelope), S=screen, P=USB printer, F=USB memory key
Report name
Report description
Output
Devices
Page
POSTAGE DATA
Daily Usage
Consumption information (total items and SPF
total postage value) for each day of a selected period.
Daily Usage Report on
page 94
Monthly Usage
Total items and total postage value per
month for a selected period.
SPF
Monthly
Usage
Report
on page
95
Information on the credit usage in the
LSF
machine (since the installation of the machine). Content is limited to the history
available in the PSD.
Credit
Summary
Report
on page
96
CREDIT DATA
Credit Summary
91
| Page 92 | Mar-31-2017 06:15 |
Credit History
Last refill operations performed on the
machine in a selected period.
SPF
Single Account
Usage for a specific account selected in S
an account list, for a selected period.
Single Account Report on
page 99
Multi Account
Usage on all accounts in a selected peri- PF
od.
Multi Account Report on
page 100
6
Crediting
History
Report
on page
97
SYSTEM DATA
Reports
Machine Configura- Machine settings (imprint data, date ad- PF
tion
vance, postal services, connections, Ink
cartridge, weighing options, etc.)
Machine
Configuration Report on
page 101
Imprint Memory List List of imprint memory on the machine
LSP
Imprint
Memory
List report
on page
101
The data history of (manual and automat- SF
ic) server connections.
Server
Connection History Report on
page 103
Server Connection
History
IP Configuration Re- IP configuration settings
port
L
IP Configuration
Report
on page
102
Proxy Configuration Proxy configuration settings
Report
L
Proxy
Configuration Report on
page 103
92
| Page 93 | | Mar-31-2017 06:15 |
6.2
Generating a Report
To generate a report, select the desired report, and choose how you want to display or
record the report:
• On screen
• On an external printer (if any)
• On a label
• On a USB memory key
How to Generate a Report
6
To generate a Report:
1.
Press
2.
Select the report type and press [OK].
3.
Depending on the report type, the system may ask for preferences such as:
Reports
A list of available report types is displayed.
- Period of time targeted (start date, end date).
- Desired account, etc.
Select or type the required parameters and press [OK].
The Output selection screen is displayed.
4.
Select an available output device.
The system will send the report details to the selected output.
93
| Page 94 | Mar-31-2017 06:15 |
6.3
Postage Data
Daily Usage Report
This report displays, for each day of the selected period, usage data such as total items
and total postage value.
Requirements
You have to enter the Start date and the End date of the report. The default End date is
then 31 days later.
6
You can specify another End date, but maximum is Start date + 31
days.
Reports
Default period:
• Start = 1st day of the current month
• End = Current day
Output
• Screen
• USB printer
• USB memory key
Content
Fields
Comments
Die number
On printed report only
For each day in the period:
• Day number
• Number of items processed (zero and non-zero)
• Total postage value for this day
94
| Page 95 | Mar-31-2017 06:15 |
Monthly Usage Report
This report displays, in a selected period and per month, the total items and total postage
used.
Requirements
This report is available as user.
You have to specify the Start date and an the End date of the report. Use the selection of
month and year.
Default period:
• Start= Current month of the previous year
• End = Current month
6
Output
Reports
• Screen
• USB printer
• USB memory key
Content
Fields
Comments
Die number
On printed report only
For the period, for each month presented in data collected:
• Month name and year
• Total number of items processed
• Total postage value for the month
95
| Page 96 | Mar-31-2017 06:15 |
6.4
Credit Data
Credit Summary Report
This report displays the information on credit usage since the installation of the system.
The content is limited to the history available in the PSD.
Requirements
This report is available as user.
Output
• On label
• Screen
• USB printer
6
Content
Reports
Fields
Comments
Current date and time
Printed report only.
Die number
Printed report only.
Credit used (ascending)
Total postage printed by the system.
Credit available (descending) Postage available in the system to print.
Control total
Total credit downloaded into the system.
Must be equal to ascending + descending.
Non zero items
Total number of normal items.
Zero Items
Total number of zero items.
Total items
Total number of zero + non-zero items.
PSD status
96
| Page 97 | Mar-31-2017 06:15 |
Credit History Report
This report displays the last postage refill operations performed on the machine in a selected
period.
Output
• Screen
• USB printer
• USB memory key
Content
Fields
Comments
6
Period
Default period:
Number of credits
Die number
On printed report only
For each postage download performed:
• Download date
• Crediting amount
• New descending
Represents the new total amount available
in the machine.
97
Reports
• Start = Current date - 6 months
• End = Current date
| Page 98 | Mar-31-2017 06:15 |
6.5
Account Data
Account Report
This report displays the list of accounts in the system.
Requirements
To generate this report:
• The current account mode has to be 'Account' or 'Account with pin code'.
Output
6
• Printer
• USB memory key
Content
Reports
Data
For each account:
• Account number
• Account name
• Pin Code (if 'Account with pin code' is activated)
• Status
How to Generate the Account Report
To generate the Account Report:
1.
Make sure the current account mode is 'Account' or 'Account with PIN code'.
2.
Select Manage Account and press [OK].
3.
Select Account Report and press [OK].
4.
Select an Output and then press [OK].
98
| Page 99 | Mar-31-2017 06:15 |
Single Account Report
This report displays postal expenditures for one account over a selected time period. You
can select any account from the list.
Requirements
This report is available as a user.
The current account mode has to be 'Account' or 'Account with pin code'.
You have to select an account in the list of accounts, then the Start date and the End date
of the report.
Default period:
6
• Start = 1st day of the current month
• End = Current date
Output
Reports
• Screen
Content
Fields
Comments
Period
Die number
printed report only.
Account number
Account name
Number of items processed (zero + non-zero items)
Total postage value
99
| Page 100 | Mar-31-2017 06:15 |
Multi Account Report
This report displays postal expenditures for all the accounts over a selected time period,
sorted by ascending account number.
The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted'
with a postage value.
Requirements
This report is available as a user.
The current account mode has to be 'Account' or 'Account with pin code'.
You have to specify the period for the report (Start and End dates).
6
Default period:
• Start = 1st day of current month
• End = Current date
Reports
Output
• USB printer
• USB Key
Content
Fields
Comments
Period
Die number
On printed report only.
For each account:
• Account number
• Account name
• Number of items processed (zero +
non-zero items)
• Total postage value
If, in the period, some items were printed
using a mode without accounts (default account), these items appear in the report under the name: 'Others' and 'No account'.
100
| Page 101 | | Mar-31-2017 06:15 |
6.6
System Data
Machine Configuration Report
This report displays all machine settings.
Output
• USB printer (if installed)
• USB memory key
Content
6
Fields
Imprint settings (Text, Slogan, Rate)
Date advance parameters
Reports
Credit settings (High value, Low Credit)
Connections settings
System settings including, for example:
• MMI settings (language, default home screen, sleep mode timeout, backlight)
• Weighing settings (Geo code, weight threshold, rounding mode)
• Connection settings.
See also
• Generating a Report on page 93.
Imprint Memory List report
This report displays the imprint memory list.
101
| Page 102 | Mar-31-2017 06:15 |
Output
The Imprint Memory List report outputs are:
• Screen
• Label
• USB Printer
See also
• Generating a Report on page 93.
IP Configuration Report
6
Reports
Requirements
To generate this report:
• the mailing machine must be connected to the network with a LAN.
Output
The IP Configuration Report outputs are:
• Label
How to Generate a IP Configuration Report
To generate a IP Configuration Report:
1.
102
See Generating a Report on page 93.
| Page 103 | Mar-31-2017 06:15 |
Proxy Configuration Report
6
Output
The Proxy Configuration report output is:
• Label
Reports
How to Generate a Proxy Configuration Report
To generate a Proxy Configuration Report:
1.
See Generating a Report on page 93.
Server Connection History Report
Provides a list of the Server Connection History where failed and successful connections
appears. The Server Connection History Report is used by our Service Technicians to
resolve any connection issues.
Output
• Screen
• USB memory device
103
| Page 104 | Mar-31-2017 06:15 |
How to Generate a Server Connection History Report
To generate a Server Connection History Report:
1.
6
Reports
104
See Generating a Report on page 93.
| Page 105 | Online Services | Mar-31-2017 06:15 |
7 Online Services
Online Services for your Mailing System allow you to very easily achieve tasks such as
system software or optional features, and using services such as mail follow-up online.
7.1
Online Services Overview ................................................107
7.2
Connecting to Online Services ........................................108
How to Call Online Services Manually .........................................................109
How to Test the Connection to Online Services ...........................................110
7.3
Uploading Statistics ..........................................................111
How to Upload Report Data to the Online Services Server .........................111
7.4
System Online Services ....................................................112
105
| Page 107 | | Mar-31-2017 06:15 |
7.1
Online Services Overview
The Online Services simplify the use and the update of your Mailing System.
Online Services features and capabilities include:
• Online reporting: the usage of your machine is available from your personal, secure
web account, simplifying tracking and reporting of your postage expenses.
• Ink alerts: never run out of ink again! The online server monitors your mailing machine
ink supply and e-mails an alert notification when it is time to re-order.
• Remote diagnostics and technical support: experienced technical professionals
analyze your mailing machine's error logs, diagnose your mailing machine before an
on-site service visit and your system software can be updated remotely, reducing
service delays.
Your Mailing System connects to Online Services server via the same network connection
you use to add postage to your meter.
7
All connections are secure, and data is maintained under strict privacy policies.
Online Services
107
| Page 108 | Mar-31-2017 06:15 |
7.2
Connecting to Online Services
Automatic calls
To fully benefit from the convenience and power of Online Services, your Mailing System
should permanently be connected to a network connection so that it can link to the Online
Server automatically whenever required.
For the usage of some services, some automatic calls are scheduled to upload
corresponding data.
For the Reports service, the Mailing System automatically connects at the end of each
month to upload accounting and postal category statistics.
7
For the Ink Management service, the Mailing System automatically connects when it’s time
to re-order ink supplies.
Online Services
It is strongly recommended that you leave the Mailing System turned
on, in sleep mode, and connected to a network during the night, to
allow the connection to the Online Server to occur automatically.
Manual Calls
Manual calls allow you to connect to the Online Server in order to retrieve new information
(messages) or to enable features and options (weigh platform capacity, number of accounts,
differential weighing, etc.).
You will be instructed to use this function when rates change if you
do not have a rate protection agreement.
You can trigger a call to the Online Services server from the menu.
108
| Page 109 | Mar-31-2017 06:15 |
How to Call Online Services Manually
To trigger a generic call
1.
From the home screen:
Press
and select the path:
Generic call
Advanced Settings
Online services
The Mailing System connects to the server and downloads the available elements.
2.
Check your mailbox for messages: see Using the Mailbox on page 136.
7
Synchronize Call
This call updates the automatic call schedule of the machine and the features/options (see
Options and Updates on page 133).
Testing the Connection to Online Services
You may test the connection to the Online Services server via the commands in the Online
Services menu:
• Ping server
Establishes a connection and checks whether the server answers to a 'ping' command.
This test:
- Validates connection parameters (see Connection Settings on page 127).
- Indicates that the server can be contacted.
• Test server
Establishes a connection and tests the communication dialog with the server. This
test indicates that transactions can be held normally.
Test server is a bandwidth test and should only be undertaken after
a request from Customer Service.
109
Online Services
This type of call is only for executing on request from your Customer Service.
| Page 110 | Mar-31-2017 06:15 |
How to Test the Connection to Online Services
To ping the server
1.
From the home screen:
Press
and select the path: Advanced Settings
cess & Diagnostics Communication Ping Server
Maintenance
Pro-
The call process starts and displays its sequence of operations on the screen.
To test the server
7
1.
From the home screen:
Press
and select the path: Advanced Settings
cess & Diagnostics Communication Test Server
Online Services
110
Maintenance
Pro-
| Page 111 | | Mar-31-2017 06:15 |
7.3
Uploading Statistics
This manual call uploads report data to the Online Services server, so that you can display
reports that integrate the latest figures on your Online Services web page.
Otherwise, automatic calls upload report data to the Online Services server at the end of
each month.
Your system uploads basic statistic data for basic postal expense
management reporting. Enhanced reporting is optional. See
Activating New Options on page 138.
How to Upload Report Data to the Online Services Server
7
To upload report data:
1.
From the home screen:
Advanced Settings
Online Services
Press
and select the path:
Upload statistics
Online Services
111
| Page 112 | Mar-31-2017 06:15 |
7.4
System Online Services
Ink Management Service
The Ink Management service sends an electronic message to the Online Services server
when the mailing machine’s ink supply is running low.
An e-mail message then informs you of that condition so that the ink cartridge can be
replaced in time.
For more information, please contact Customer Service.
7
Rate Protection
Online Services
Rate Protection ensures that the latest postal rates are installed on your Mailing System.
When the Postal Service announce changes in their rate and fee schedule, the Online
Services server downloads the new rates into your Mailing System.
Your Mailing System automatically switches to the approved rates on the effective date of
rate change.
For more information, please contact Customer Service.
Account level
It is possible to increase the number of accounts in your system.
To upgrade your system, please contact your Customer Service.
112
| Page 113 | Configuring your Mailing System | Mar-31-2017 06:15 |
8
Configuring your
Mailing System
This section describes the general settings you can apply to your Mailing System.
8.1
Settings Overview .............................................................115
8.2
Changing the Display Language ......................................116
How to Change the Display Language ........................................................116
8.3
Display Settings .................................................................117
How to Adjust the Display Contrast .............................................................117
8.4
System Time-outs and Settings .......................................118
How to Change the 'Sleep timeout' ..............................................................118
How to Change the 'Soft Off Timeout' ..........................................................119
How to Activate / Deactivate Smart Start .....................................................120
8.5
High Value Warnings .........................................................121
How to Set the High-Value Warning Amount ...............................................121
8.6
Weighing Settings .............................................................122
How to Zero the Weighing Platform .............................................................122
8.7
Imprint Memories ..............................................................125
How to Save an Imprint Memory ..................................................................126
8.8
Connection Settings .........................................................127
How to Set the Postal/Online Services Connection .....................................127
How to Set LAN (High-speed Internet) Parameters .....................................128
8.9
Time and Date Management .............................................129
How to Check/Adjust the Machine Time and Date .......................................129
How to Set the Automatic Date Advance Time ............................................130
113
| Page 115 | | Mar-31-2017 06:15 |
8.1
Settings Overview
This section describes the settings that are available on your system:
• Change the display language.
• Adjust the screen contrast.
• Modify system time-outs.
• Change the weighing settings
• Enter connection parameters.
• Check/Adjust Time and Date, activate the Automatic Date Advance function.
Other user settings are described in the corresponding sections:
Processing Mail on page 25, Maintaining your Mailing System on
page 147, etc.
8
Configuring your Mailing System
115
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8.2
Changing the Display Language
You can choose a language among those available in the Mailing System for your mailing
session (3 languages maximum).
The machine supports only one English language.
How to Change the Display Language
To change the current display language:
8
1.
From the home screen:
Press
tings
and select the path:
Language
Configuring your Mailing System
2.
Select the language you want to use.
3.
Press [OK] to validate.
116
Advanced Settings
Settings
Base Set-
| Page 117 | | Mar-31-2017 06:15 |
8.3
Display Settings
You can adjust the brightness of the display for bright or dark working environments.
How to Adjust the Display Contrast
To adjust the display brightness:
1.
From the home screen:
Long press
or
to increase or decrease the backlight.
The screen updates immediately.
2.
Press [OK] to exit.
8
Configuring your Mailing System
117
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8.4
System Time-outs and Settings
System settings include:
• Sleep timeout
• Soft Off timeout
• Smart Start: function that automatically starts the system motors when you withdraw
the mail piece from the weighing platform (see Choosing a Weighing Type on page
51).
System Time-outs
The system time-outs are defined as follows:
8
Sleep
Period of inactivity after which the system automatically swiches to 'Sleep'
mode (see Power Management on page 21).
Soft off
Period of inactivity after which the system automatically turns to 'Soft off'
mode (see Power Management on page 21).
Configuring your Mailing System
How to Change the 'Sleep timeout'
To change the 'Sleep timeout':
1.
From the home screen:
Press
Setting
and select the path:
Sleep Timeout
Advanced Settings
The Sleep Timeout screen is displayed.
118
Settings
Timeout
| Page 119 | Mar-31-2017 06:15 |
2.
Enter the value of the 'Sleep timeout'.
Use the key [C] to clear the old setting and then enter a new value.
3.
Press [OK] to validate.
How to Change the 'Soft Off Timeout'
To change the 'Soft Off Timeout':
1.
From the home screen:
Press
Setting
and select the path:
Soft Off Timeout
Advanced Settings
Settings
Timeout
8
The Soft Off Timeout screen is displayed.
Configuring your Mailing System
2.
Enter the new value of the 'Soft off time-out'.
Use the [C] key to clear old settings then enter a new value.
3.
Press [OK] to validate.
119
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Smart Start
The Smart Start function detects when you are removing a mail piece from the weighing
platform and automatically starts the system motors without you having to press the
key.
How to Activate / Deactivate Smart Start
To activate / deactivate the Smart Start function:
1.
From the home screen:
Press
tings
8
2.
Configuring your Mailing System
120
and select the path:
Smart Start
Advanced Settings
Settings
Press [OK] then select ON to activate or OFF to deactivate Smart Start.
Base Set-
| Page 121 | | Mar-31-2017 06:15 |
8.5
High Value Warnings
Warnings
Your Mailing System can warn you that the postage amount that you have typed is higher
than a preset value. This high-amount warning prevents you from accidentally printing high
postage amounts.
How to Set the High-Value Warning Amount
To set a high-value warning amount:
1.
From the home screen:
Press
tings
and select the path:
High Value
Advanced settings
Settings
Base Set-
Enter the high-value warning amount or press [C] and enter 0 to disable the warning
function.
3.
Press [OK] to validate.
121
Configuring your Mailing System
2.
8
| Page 122 | Mar-31-2017 06:15 |
8.6
Weighing Settings
The weighing settings include:
• Zeroing the weighing platform
• Setting the GEO code that corresponds to the geographical location of the Mailing
System
Zeroing the Weighing Platform
You can reset the Weighing Platform to zero.
How to Zero the Weighing Platform
8
To zero the Weighing Platform as a user:
1.
From the home screen:
Configuring your Mailing System
Long press
2.
Remove all items from the Weighing Platform.
3.
Press [OK] twice to set to zero the Weighing Platform.
GEO Code
The Weighing Platform calculates mail piece weights that have to be corrected according
to the geographical location of the Mailing System, as weights can change with the altitude
and latitude. The correcting geodesic code may be entered:
• Automatically with Online Services
122
| Page 123 | Mar-31-2017 06:15 |
Geodesic map
8
Configuring your Mailing System
123
| Page 124 | Mar-31-2017 06:15 |
Geodesic codes
8
Configuring your Mailing System
124
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8.7
Imprint Memories
The Imprint Memories are presets for your imprint types.
You can quickly recall a saved setting to simplify operation and save time (see Using Imprint
Memories on page 58).
You can create, edit/modify or delete an Imprint Memory.
Each Imprint Memory is identified by a name and a number.
The system displays on the home screen the name of the current Imprint Memory.
Normal Imprint Memory
The table below gives the content of a [Normal] imprint memory.
Imprint left
Imprint right
Date
Rate
Account setting
Account number if any
8
Configuring your Mailing System
Imprint settings
125
| Page 126 | Mar-31-2017 06:15 |
Managing Imprint Memories
How to Save an Imprint Memory
To save an imprint memory:
1.
From the home screen:
Long press
The imprint memories list is displayed.
2.
8
Select a line you want to save the memory.
The message confirmation to save account info is displayed.
3.
Press [OK].
The imprint memory name is displayed.
Configuring your Mailing System
4.
Enter the name of the imprint memory, then press [OK].
The home screen displays the updated memory information.
126
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8.8
Connection Settings
Connection to the Postal Services or Online Services
To add credit or access Online Services, the Mailing System can use the following networks:
• An Internet access through a high speed LAN (Local Area Network).
First use the procedure below to select the connection, then configure the connection.
LAN settings can only be performed if the machine was actually
connected to the LAN at power-up.
See also
• To physically connect the LAN to the base, see Connection Diagram on page 19.
8
How to Set the Postal/Online Services Connection
1.
From the home screen:
Press
and select the path: Advanced Settings
nication settings Type of connection
Settings
Commu-
The Server Access screen is displayed.
If you did not have the LAN plugged into the system, you will get a
warning message.
Please follow the message: check your communication cable or
device and press OK.
2.
To use:
- The LAN, select LAN and press [OK].
3.
For LAN settings, see How to Set LAN (High-speed Internet) Parameters on page 128.
See also
• To physically connect the LAN to the base, see Connection Diagram on page 19.
127
Configuring your Mailing System
To set the postal/Online Services connection:
| Page 128 | Mar-31-2017 06:15 |
LAN Settings
LAN settings can only be performed if the machine is connected
to the LAN at power-up.
How to Set LAN (High-speed Internet) Parameters
To set the parameters of the LAN:
1.
From the home screen:
Press
and select the path:
nication settings LAN settings
8
Advanced Settings
Settings
Commu-
The DHCP configuration is displayed.
Configuring your Mailing System
2.
Select
3.
Press [OK] to validate.
Auto to automatically configure the LAN (recommended).
The screen Host name setting is displayed.
4.
Press [OK] to validate.
The screen Set Vendor Class ID is diplayed. It is OFF by default but can be activated
and edited.
Press [OK] to validate.
5.
Select:
- DNS: Auto, then
- Speed & Duplex: Half
6.
Press [OK] to validate.
Other settings screen is displayed with the MAC Address. Press [OK].
7.
Proxy is OFF by default. You also can activate and edit its parameters.
8.
Press [OK], the system will come back to the beginning screen and accept any
changes.
128
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8.9
Time and Date Management
Daylight Savings Time Transitions
Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual
adjustment is necessary, you can use either of the following procedures to correct the
Mailing System time:
• How to Unlock the PSD on page 67
• How to Check/Adjust the Machine Time and Date on page 129.
Time and Date Setup
Time and date are required for postage and are provided by the postal authorities. As a
result, you cannot manually adjust the system time and date.
However, you can ask the system to check the current time and date and display them.
8
See also
• Automatic Date Advance on page 130.
How to Check/Adjust the Machine Time and Date
To check the current time and date:
1.
From the home screen:
Press
and select the path:
Management Date and time
Advanced Settings
Settings
Date
129
Configuring your Mailing System
To check the time and date, make sure the connection to the Postal
Services is available. See How to Set the Postal/Online Services
Connection on page 127.
| Page 130 | Mar-31-2017 06:15 |
To adjust the current time and date:
1.
From the home screen:
Press
and select the path: Advanced Settings
Management Adjust Date & time
Settings
Date
If you are processing postage at the time when the system clock
adjusts for daylight savings time, the Mailing System will wait until
you are finished before displaying the new time.
2.
To resynchronize the time with server, press [OK].
The message confirm audit transaction request is displayed.
3.
Press [OK] to connect Postal Server.
8
Automatic Date Advance
Configuring your Mailing System
The Automatic Date Advance function automatically changes the date printed on mail
pieces at a preset time to the next 'working day' date.
Example: You can set the system to change dates at 17:00 hours and set Saturdays and
Sundays to be non-working days. From Friday 17:00 hours to Sunday 23:59, the system
will print Monday's date on the envelopes, after a confirmation message to the user.
How to Set the Automatic Date Advance Time
To set the auto date advance time and days:
1.
From the home screen:
Press
and select the path: Advanced Settings
Management Automatic Date Advance
The Automatic date advance screen is displayed.
130
Settings
Date
| Page 131 | Mar-31-2017 06:15 |
2.
Press [OK].
3.
Select ON and press [OK] to enable the Auto Date Advance function.
4.
Select Set Hours, enter the Automatic Date Advance time (00:00 hours is not allowed)
and press [OK].
5.
Select Set working days, following by the day number on the keypad to select/deselect
each day, and then press [OK].
6.
Press
to exit.
8
Configuring your Mailing System
131
| Page 133 | Options and Updates | Mar-31-2017 06:15 |
9 Options and Updates
This section describes how you can upgrade your system by adding optional functions and
elements of imprint such as latest postal rates, additional texts or slogans.
9.1
Options and Updates Process .........................................135
9.2
Using the Mailbox ..............................................................136
How to Read Messages ...............................................................................136
How to Delete Messages .............................................................................136
9.3
Managing Options .............................................................137
How to Display the Options ..........................................................................137
How to Load New Options ...........................................................................138
9.4
Managing Custom Text Messages ...................................139
How to Display the List of Text Messages ....................................................139
How to Add a New Text Message ................................................................140
How to Modify or Delete a Text Message .....................................................140
9.5
Managing Slogans .............................................................141
How to Display the List of Slogans ..............................................................141
How to Modify or Delete a Slogan ...............................................................142
How to Download New Slogans ...................................................................143
9.6
Managing Postal Rates .....................................................144
How to Check your Rate Updates ................................................................144
How to Download New Postal Rates ...........................................................145
133
| Page 135 | | Mar-31-2017 06:15 |
9.1
Options and Updates Process
You can update your Mailing System by:
• Adding new options, such as Differential Weighing or increasing the maximum number
of accounts
• Update postal Rates
• Creating additional Texts for the imprint
• Downloading custom Slogans
To update your Mailing System's operating system, see Online
Services on page 105.
9
Options and Updates
135
| Page 136 | Mar-31-2017 06:15 |
9.2
Using the Mailbox
The mailbox allows you to receive messages from the Mailing System or from customer
service via the server.
On the home screen, an icon indicates that the mailbox contains unread messages.
The Mailbox list screen indicates unread messages and allows you to delete read
messages.
How to Read Messages
1.
From the home screen:
Press
9
and select the path: Mailbox
The Mailbox screen is displayed.
2.
Select the message to read and press [OK].
3.
Select Open to read the message.
Options and Updates
How to Delete Messages
1.
From the home screen:
Press
and select the path: Mailbox
The Mailbox screen is displayed.
2.
Select the message to be deleted and press [OK].
3.
Select Delete to erase the message.
136
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9.3
Managing Options
Consulting the Option List
The option list includes the options actually loaded into your Mailing System and indicates
the options that are activated.
You can also display details for each option.
For more information about the options you can add to your Mailing
System, please contact customer service.
How to Display the Options
9
To display the option list:
1.
From the home screen:
and select the path:
Advanced Settings
Online Services
Options and Updates
Press
Option list
The Options list screen is displayed.
2.
To display the details of an option, select the option and press [OK].
137
| Page 138 | Mar-31-2017 06:15 |
Activating New Options
You can activate new options by connecting the Mailing System to Online Services server.
New available options are automatically downloaded into your Mailing System and activated.
Contact customer service to have new options ready for
downloading on the Online Services server.
How to Load New Options
To activate an option that is ready for downloading on the Online Services server:
9
1.
Check that your Mailing System is connected to a network (see Connections on page
18) and that the connection is properly configured (see Connection Settings on page
127).
2.
Select Check for updates. It will trigger a call to the Online Services server.
3.
After the call, you can display installed options. See How to Display the Options on
page 137.
Options and Updates
138
| Page 139 | | Mar-31-2017 06:15 |
9.4
Managing Custom Text Messages
You can enhance your mail and increase the “openability” of your mail by adding custom
text messages to the left of the imprint.
You can:
• Add custom text messages (and create a name for menu selection)
• Edit / modify messages
• Delete existing text messages
The List of Custom Text Messages
The list of text displays the messages you have created and indicates with a check mark
the default text, if any.
How to Display the List of Text Messages
9
To display the list of text:
From the home screen:
Press
2.
and select the path:
Imprint left or
Options and Updates
1.
Imprint right
Select Text list.
The list of text is displayed.
139
| Page 140 | Mar-31-2017 06:15 |
Editing Text
Use the procedures below to create, modify or delete texts.
How to Add a New Text Message
To add a new message:
1.
Display the list of text. See How to Display the List of Text Messages on page 139.
2.
Select Add new.
3.
Enter your text (max. 4 lines, 18 characters per line).
For more information on how you can type different characters, see
Control Panel Features on page 14.
9
4.
Press [OK] to validate.
5.
Enter the name to be displayed on the menu for users, then press [OK].
Options and Updates
How to Modify or Delete a Text Message
To modify or delete text:
1.
Display the list of text. See How to Display the List of Text Messages on page 139.
2.
Select a message and press [OK].
The Text Management screen is displayed.
To edit the content of the message or its name:
1.
Select Modify a text.
2.
You can change the text message and press [OK] to display the next screen (Use
[C] key to clear characters).
3.
You can change the text name and press [OK] to validate.
The system updates the message.
To delete a message:
1.
Select Delete a text.
Selected text is displayed.
2.
Press [OK] to confirm deletion.
The system updates the message list.
140
| Page 141 | | Mar-31-2017 06:15 |
9.5
Managing Slogans
The Slogans are graphical images you can add on the left hand side of the imprint printed
on mail pieces.
You can:
• Display the list of slogans
- Rename or delete slogans from the list
• Download new slogans.
The available slogans are automatically downloaded into your
Mailing System by connecting the Mailing System to the Online
Services server.
Managing Slogan
See also
• Selecting slogan to print: How to Add (or Cancel) a Slogan on the Imprint on page
57.
The list of slogans includes the slogans that are installed in the Mailing System and indicates
with a check mark
the active slogan.
How to Display the List of Slogans
To display the list of slogans:
1.
From the home screen:
Press
2.
and select the path:
Imprint left or
Imprint right
Select Slogan list.
The list of slogans is displayed.
141
Options and Updates
Displaying the List of Slogans
9
| Page 142 | Mar-31-2017 06:15 |
Modifying the List of Slogans
The procedure below allows you to change the menu name of a slogan or to remove a
slogan from the list.
How to Modify or Delete a Slogan
To modify or delete a slogan:
1.
Display the list of slogans (see How to Display the List of Slogans on page 141).
2.
Select the slogan and press [OK].
The Slogan Management screen is displayed.
To change the name of the slogan:
1.
Select Edit.
2.
Change the slogan name using the keypad and press [OK].
9
The system updates the slogan list.
To delete the slogan:
1.
Select Delete.
Options and Updates
The system asks for a confirmation.
2.
Press [OK] to confirm deletion.
The system updates the slogan list.
Downloading New Slogans
The procedure below allows you to download new slogans.
142
| Page 143 | Mar-31-2017 06:15 |
How to Download New Slogans
To download new slogans:
1.
Display the list of slogans (see How to Display the List of Slogans on page 141).
2.
Select Download new and press [OK].
The Mailing System connects to the Online Services server and downloads available
slogans.
9
Options and Updates
143
| Page 144 | Mar-31-2017 06:15 |
9.6
Managing Postal Rates
Your Mailing System uses rate tables to calculate postage amounts.
You can:
• Display the list of rate tables and see which table the system is currently using
• Download new postal rate tables
New rate tables are automatically downloaded into your Mailing
System by connecting the Mailing System to the Online Services
server as a user.
Displaying Rate Tables
The rate tables display all available rate tables that are currently installed in your Mailing
System and indicates with a check mark
the active rate table.
9
Rate tables will automatically become active on their effective date.
Options and Updates
For each rate table, rate details (part number, expiration date, rate
option) can be displayed.
How to Check your Rate Updates
To display the list of rate tables:
1.
Display the Advanced Rate screen (see How to Select a Rate on page 49).
2.
Select Rate table list.
The list of rate tables is displayed. The tables are identified by the effective date of
the rate.
See also: Using Advanced Rate on page 50.
144
| Page 145 | Mar-31-2017 06:15 |
Downloading New Postal Rates
The procedure below allows you to download new rate tables.
How to Download New Postal Rates
To download new rates:
1.
Display the Advanced Rate screen (see How to Select a Rate on page 49).
2.
Select Update rate table and press [OK].
The Mailing System connects to the Online Services server and downloads available
rates.
9
Options and Updates
145
| Page 147 | Maintaining your Mailing System | Mar-31-2017 06:15 |
10 Maintaining your
Mailing System
This section contains important information about the maintenance of your Mailing System
in order to keep it in good condition.
10.1
Maintaining the Ink Cartridge .........................................149
How to Display Ink Level and Cartridge Data ..............................................150
How to Align the Print Heads .......................................................................151
How to Clean the Print Heads Automatically ...............................................152
How to Process the Wiper ...........................................................................153
How to Clean the Print Heads Manually ......................................................154
How to Change the Ink Cartridge ................................................................155
10.2
Filling the Moistener (Option) ........................................158
How to Fill the Moistener .............................................................................158
10.3
Cleaning the Mail Path ....................................................159
Cleaning the Brushes and Sponge (Moistener) ...........................................159
How to Clean the Mail Path Sensors ...........................................................160
10.4
Maintenance Processes ..................................................161
How to Run the Registration Update ...........................................................162
147
| Page 149 | | Mar-31-2017 06:15 |
10.1
Maintaining the Ink Cartridge
About the Ink Cartridge
The ink cartridge for printing is located in the Mailing System and contains ink that has
been tested and approved by the postal service.
The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned
regularly to provide a good printing quality. The system performs cleaning automatically or
on your request. You can also clean the heads manually if the automatic cleaning is not
sufficient.
The ink cartridge also contains two print heads that have to be aligned.
If you observe poor print quality (streaked, too light, blurred, etc.),
see Cleaning the Print Heads on page 152.
Ink Cartridge Maintenance
10
This section explains how to:
The term 'Print Headset' is also used to refer to the Ink Cartridge.
149
Maintaining your Mailing System
• Check the ink level in the cartridge to make sure you will not be run out of ink
• Align the print heads
• Do an automatic cleaning of the print heads
• Clean the print heads manually
• Change the ink cartridge
| Page 150 | Mar-31-2017 06:15 |
Displaying Ink Level and Cartridge Data
You can display the ink level and other cartridge data, such as:
• Ink consumed in percent
• Ink color
• Cartridge status (present or not present)
• First used date
Also check the Best before date on the cartridge box. After this
date, the cartridge warranty is void.
How to Display Ink Level and Cartridge Data
To display the ink cartridge data:
1.
10
From the home screen:
Press
and select the path:
Cartridge
Maintaining your Mailing System
The Ink information screen is displayed.
150
Ink Information
| Page 151 | Mar-31-2017 06:15 |
Setting the Headset Alignment
Aligning the print heads is required if there is an between the top and the bottom of the
imprints.
Your Mailing System requires the heads to be aligned after each
cartridge change.
How to Align the Print Heads
10
To align the print heads:
1.
From the home screen:
2.
and select the path:
Cartridge
Maintaining your Mailing System
Press
Headset alignment
Press [OK] and put a piece of paper in the mail transport.
The system prints a test pattern.
The Set Cartridge alignment screen is displayed.
151
| Page 152 | Mar-31-2017 06:15 |
3.
Check the printed pattern and use the up/down keys to select the letter that
corresponds to the straightest and complete vertical line.
4.
Press [OK] to validate.
5.
Repeat the previous step until lines F are aligned.
6.
Press
to exit.
Cleaning the Print Heads
If the printing on envelopes looks unclear or dirty in some way, clean the headset to restore
the print quality.
10
If the headset has to be cleaned too often, change the automatic cleaning interval as
indicated.
How to Clean the Print Heads Automatically
Maintaining your Mailing System
To clean the print heads automatically:
1.
From the home screen:
Press
and select the path:
The cleaning starts automatically.
152
Cartridge
Cleaning Process
| Page 153 | Mar-31-2017 06:15 |
Wiper Process
If you want to check the wiper process, follow the procedure below.
How to Process the Wiper
1.
From the home screen:
Press
and select the path:
Cartridge
Wiper Process
2.
Open the cover and remove the headset.
3.
Press [OK] twice to start the carriage motor.
4.
Check wiper and clean if neccesary, then press [OK].
10
Maintaining your Mailing System
5.
Check headset is back in replacement position and press [OK] to end test.
153
| Page 154 | Mar-31-2017 06:15 |
Manual Cleaning
If automatic cleaning is not sufficient, you can clean the printing heads manually.
How to Clean the Print Heads Manually
To clean the print heads manually:
10
1.
Open the base cover.
2.
Remove the ink cartridge (see How to Change the Ink Cartridge on page 155).
3.
Clean the heads with a soft damp cloth.
4.
Put the cartridge back in place.
Close the base cover.
Maintaining your Mailing System
Changing the Ink Cartridge
The Power cord must be plugged in to move the cartridge into the
'replacement' position.
154
| Page 155 | Mar-31-2017 06:15 |
How to Change the Ink Cartridge
1.
Open the cover: the ink cartridge moves to the replacement position.
Keep fingers away from the ink cartridge while it is moving to the
replacement position.
2.
Press down on the back of the ink cartridge to disengage it.
10
Maintaining your Mailing System
3.
Lift out the old ink cartridge.
155
| Page 156 | Mar-31-2017 06:15 |
4.
Remove the two plastic caps on the new ink cartridge.
The caps are removed.
10
Maintaining your Mailing System
5.
Remove the protective strips from the new ink cartridge.
6.
Insert the new ink cartridge, and then push it forward until you hear the click.
156
| Page 157 | Mar-31-2017 06:15 |
7.
Close the cover.
The alignment process of the printing heads starts automatically.
10
Maintaining your Mailing System
157
| Page 158 | Mar-31-2017 06:15 |
10.2
Filling the Moistener (Option)
The hand-feed table uses water for sealing envelopes if a moistener is installed.
When the system is out of water, the mailing process can continue but the envelopes are
not sealed properly.
How to Fill the Moistener
To add water to the moistener.
1.
Remove the moistener from the table.
2.
Fill the moistener with water up to the limit marks.
3.
Put the moistener back into place.
10
Maintaining your Mailing System
158
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10.3
Cleaning the Mail Path
Cleaning the mail path includes:
• Cleaning moistener brushes and sponge (if installed).
• Cleaning the Mailing System sensors on the mail path.
Cleaning Brushes and Sponge of the Moistener
MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER
SOURCE BEFORE CLEANING!
Cleaning the Brushes and Sponge (Moistener)
To clean the brushes and sponge of the feed table moistener:
Remove the moistener assembly from the table.
2.
Raise the brush.
3.
Lift the metal sponge retainer to remove the sponge.
4.
Clean the sponge and the brush.
10
Maintaining your Mailing System
1.
159
| Page 160 | Mar-31-2017 06:15 |
5.
Reinstall the sponge and retainer.
6.
Put the brush back.
7.
Put the moistener back into place.
Cleaning Mail Path Sensors
The sensors are light sensitive devices successively covered by the envelopes during their
travel along the mail path.
How to Clean the Mail Path Sensors
To clean the mail path sensors:
1.
Use a damp cloth or 70° alcohol on a cotton applicator.
2.
Allow the parts to dry and close all covers and assemblies.
10
Maintaining your Mailing System
160
| Page 161 | | Mar-31-2017 06:15 |
10.4
Maintenance Processes
Maintenance process details
The maintenance processes listed below are only to be completed on request from by
Customer Service.
Check that your Mailing System is connected to the LAN before starting.
Press
and select the path:
& Diagnostics Processes
Advances Settings
Maintenance
1.
Save customer Data
- Backup customer data.
2.
Withdraw Meter
- Remove Meter from service.
- Requires a password from Customer Services to perform.
3.
Processes
10
Performing the Update Registration Procedure to Change
your Address
This procedure is to be used if you have changed address.
First contact your Customer Service to update your details, then you will be instructed to
perform the update registration procedure.
161
Maintaining your Mailing System
Update Registration
- This procedure is used if you have changed your address.
- Contact your Customer Service to change your information then you will be
instructed to perform the update registration procedure.
| Page 162 | Mar-31-2017 06:15 |
Updating Registration
Check that your Mailing System is connected to the network before starting.
How to Run the Registration Update
To run the registration update:
1.
From the home screen:
Press
and select the path: Advanced Settings
& Diagnostics Processes Update Registration
2.
Press [OK] to begin the procedure.
3.
Press [OK] to start the update registration transaction.
Maintenance
Process
The message "Transaction successfull" is displayed.
10
4.
Press [OK].
A message for entering the geodesic code. Please refer to User Guide for allowed
values.
Maintaining your Mailing System
5.
Press [OK].
6.
Enter the Geocode.
7.
Press [OK].
The update registration procedure is finished.
8.
162
Press [Finish] to return to menu.
| Page 163 | Troubleshooting | Mar-31-2017 06:15 |
11 Troubleshooting
This section helps you solve problems you may encounter while using your Mailing System.
11.1
Paper Jamming ................................................................165
How to Clear Mail Jammed in the Base .......................................................165
11.2
Weighing Problems .........................................................166
11.3
Diagnostics and System Data ........................................167
How to Access Diagnostic Data ...................................................................168
How to Display Software Data .....................................................................168
How to Display Hardware Data ....................................................................169
How to Display the Machine Counters .........................................................169
How to Display the Errors Lists ....................................................................169
163
| Page 165 | | Mar-31-2017 06:15 |
11.1
Paper Jamming
Base Jamming
Envelopes are stopped in the transport mechanism of the Base.
Possible causes
• Mail piece is too thick.
• Mail size is incorrect.
Actions
1.
Clear the Base as indicated below.
2.
Correct the cause indicated in the left
column:
- Mail sizes: see Mail Specifications on page 173.
How to Clear Mail Jammed in the Base
To clear mail jammed in the Base:
Pull the release handle located underneath the base to lower the transport belts and
wheels. Hold the handle.
2.
Using your other hand, remove the jammed envelopes.
3.
Release the jam release handle to put the transport belt and wheels back in position.
11
Troubleshooting
1.
165
| Page 166 | Mar-31-2017 06:15 |
11.2
Weighing Problems
The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct the
problem.
You have to check the weighing device as follows.
Possible causes
Actions
There are vibrations or air drafts in Use a solid and steady table:
the weighing area.
• Away from any door
• Away from any fan.
Something is touching or laying on Clear the weighing zone and re-zero the Weighing
the Weighing Platform.
Platform (see Weighing Settings on page 122).
The Weighing Platform zero is not See the weighing platform zeroing procedures in
correct.
Weighing Settings on page 122.
11
You have placed a package on the 1.
platform that is too heavy for the
2.
rate selected.
Troubleshooting
3.
Weight of the items on WP exceeds 1.
the max capacity defined in Weighing Platform (you have placed a
2.
package on the platform that is too
heavy for your Weigh platform).
Press [OK] to clear the error message.
Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
(Example: select Priority if the rate you had been
using was First Class).
Press lightly on the Weigh Platform to establish
the weight and postage with the new rate.
Remove the package and if possible, weigh it
on another scale.
Use Manual Weight Entry mode to enter the
weight and determine the postage.
To avoid weighing errors, make sure the weighing platform is clear
when starting the system.
166
| Page 167 | | Mar-31-2017 06:15 |
11.3
Diagnostics and System Data
Diagnostics
You can gain access to all the diagnostic data listed below:
Diagnostic
Comments
1
Base Sensors
Reports the status ([0] or [1]) of the sensors below:
• Top doc
• Start print
• Cover
• Carriage
2
Display
The screen displays, successively, a black bar without
text, then a text.
3
Keypad
Displays “Key ok” if the test is correct
4
USB ports
Checks the two USB ports (need USB keys).
5
Serial Connectors
Checks the serial port.
6
Base Status
Check status of the base life cycle
7
Ping Server
Sends a message to a server (if connected) to check
the line.
8
Test Server
Sends a message to a server to test the line.
9
Ping Tool
Checks Lan address.
10
IP Configuration Checker Checks Lan connection.
11
IP Config
Displays current parameters related to IP Configuration.
167
11
Troubleshooting
No.
| Page 168 | Mar-31-2017 06:15 |
How to Access Diagnostic Data
To gain access to a diagnostic data:
1.
From the home screen:
Press
and select the path:
& Diagnostics
2.
Advanced Settings
Maintenance
Process
Select a test from the list displayed on the screen.
System Data
You have access to:
• The Software Data (Meter#, Loader, OS, PACK, XNDF DATA DELTA, language,
variant).
• The Hardware (system) Data (P/N of the base and the PSD).
• The data of the machine counters.
• The list of the errors occurred in the machine (Base errors, Meter errors and Server
connection history).
11
How to Display Software Data
Troubleshooting
To display Software Data:
1.
From the home screen:
Press
and select the path:
Info Software information
2.
168
Advanced Settings
The system software data appears on the screen.
Maintenance
System
| Page 169 | Mar-31-2017 06:15 |
How to Display Hardware Data
To display hardware data:
1.
From the home screen:
Press
and select the path:
Info Hardware Information
2.
Advanced Settings
Maintenance
System
Maintenance
System
The system hardware data appears on the screen.
How to Display the Machine Counters
To display the data of the machine counters:
1.
From the home screen:
Press
and select the path:
Info Counters
2.
Advanced Settings
11
The system displays the data of the machine counters.
To display the errors lists:
1.
From the home screen:
Press
Information
and select the path:
Advanced Settings
Services
Software
2.
Select the Base errors list or the Meter errors list or Server connection history
3.
Press [OK] to validate.
169
Troubleshooting
How to Display the Errors Lists
| Page 170 | Mar-31-2017 06:15 |
4.
The system displays the selected list in a table with, for each error:
The Code of the error
The Date where appends the error
The Cycles count when the error occurred.
5.
11
Troubleshooting
170
Note the Code and refer to your customer service.
| Page 171 | Specifications | Mar-31-2017 06:15 |
12 Specifications
This sections contains the main specifications of your Mailing System.
12.1
Mail Specifications ..........................................................173
12.2
Recommended Operating Conditions ...........................175
12.3
General Mailing Systems Specifications ......................176
12.4
Operating Specifications ................................................177
171
| Page 173 | | Mar-31-2017 06:15 |
12.1
Mail Specifications
Envelope Dimensions
Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the
illustration is not on scale).
• Dimensions in mm:
12
Specifications
173
| Page 174 | Mar-31-2017 06:15 |
Minimum Envelope Thickness
Minimum envelope thickness is 0,2 mm.
With the Hand-Feed table
Envelope Weight
Min
3g
Max
750 g
Envelope Thickness
Max
12
Specifications
174
10 mm
| Page 175 | | Mar-31-2017 06:15 |
12.2
Recommended Operating
Conditions
Temperature and Relative Humidity
Your Mailing System should only be operated in the following conditions:
Temperature range
Ambient temperature: +10°C - +40°C.
Relative humidity
80% max. without condensation.
Weighing accuracy
To obtain the best weighing results, use a solid and steady table:
• Away from any doors
• Away from any fan
12
Specifications
175
| Page 176 | Mar-31-2017 06:15 |
12.3
General Mailing Systems Specifications
Dimensions (mm)
(Width x Length x Height)
• Base: 250 x 375 x 260
• Feed Table with moistener: 188 x 218 x 99
• Feed Table: 152 x 278 x 118
Weight
• Base: 10.6 kg
• Feed table: 0.4 kg
Power
12
• Frequency: 50 Hz
• Max. current rating (full configuration): 0.2 A
• Power supply: 230 V (+/– 10%) 2 poles with EARTHED circuit (up to standards
NFC15-100)
Specifications
176
| Page 177 | | Mar-31-2017 06:15 |
12.4
Operating Specifications
Accounts
The number of accounts is set by default and can be raised optionally to 30.
12
Specifications
177
| Index | Page 178 |
Index
Diagnostics 161
Differential weighing 15
Differential Weighing 52, 135
A
access control 74, 75
Access Control 73, 75
account 14, 30, 32, 38, 48, 58, 73, 75,
76, 77, 78, 79, 81, 82, 83, 85, 91, 98,
99, 100, 107
Account 14, 32, 38, 75, 76, 77, 78, 79,
80, 81, 82, 85, 87, 91, 98, 99, 100, 125
accounts 15, 32, 58, 75, 77, 78, 79, 81,
82, 85, 86, 87, 91, 98, 100, 112, 177
Accounts 3, 32, 73, 75, 78, 81
automatic calls 108, 111
B
E
Energy Star 5, 21
F
feed table 59, 158
Feed table 176
Feed Table 11, 176
feeder 7
G
generate 63, 93, 98, 102
base 167, 168
Base 11, 165, 166, 167, 168, 176
I
imprint 3, 12, 14, 15, 27, 29, 38, 45, 58,
91, 101, 125, 135
Imprint 14, 15, 27, 38, 56, 58, 91, 101,
125
ink 7, 33, 107
Ink 107, 108, 112, 150
ink cartridge 3, 112, 149
Ink Cartridge 12, 149
ink level 29, 149
Ink Level 33
C
can 3, 13, 21, 25, 33, 48, 50, 51, 52,
53, 55, 56, 61, 63, 64, 65, 67, 68, 69,
71, 73, 74, 81, 82, 86, 87, 89, 91, 94,
107, 108, 109, 113, 116, 117, 121, 122,
125, 129, 130, 133, 135, 137, 138, 139,
141, 144, 150, 154, 158, 166, 167, 173
cartridge 151
Cartridge 150
Control Panel 27
Correct the Postage Amount 44
Cover 12, 167
credit 3, 15, 33, 63, 64, 65, 74, 91, 96,
127
Credit 15, 33, 91, 96, 101
CREDIT 91
J
Jam release handle 11
jamming 3
K
keypad 15, 32, 50
Keypad 167
KEYPAD 15
D
date 14, 27, 45, 54, 94, 95, 96, 97, 99,
100, 112, 144, 150
Date 14, 27, 125
Date advance 101
Date Advance 55, 129, 130
Daylight Savings Time 67
Daylight Savings Time 129
diagnostics 107
L
label 53, 91, 93, 96
Label 101, 102, 103
Lan 167
LAN 4, 8, 18, 19, 102, 127, 128, 161
language 101, 115, 116
| Index | Page 179 | Mar-31-2017 06:15 |
M
R
mail format 3
mail path 7, 159
mailbox 136
Mailbox 136
maintenance processes 161
Manual Weight Entry 15, 52
Manual Weight Entry mode 166
memory 15, 18, 93, 94, 95, 97, 98, 101,
103
menu 15, 54, 77, 78, 79, 109, 142
Menu 15, 27
messages 108, 136, 139
meter 12, 67
Meter 161, 168
moistener 33, 159
Moistener 33
Rate Selection 15
rate tables 50, 144, 145
Rate tables 144
RCVD 27
Received 27, 45, 47
reports 91
Reports 3, 63, 73, 91, 108, 167
rezero 33
re-zero 166
S
scale 166, 173
sensors 159, 160
session 29, 30
Session 29, 35, 42, 45
sleep 108
Sleep 15, 32, 118
slogan 141
Slogan 27, 54, 56, 141
standard 59
Standard 52
N
normal 7, 96
Normal 27, 35, 42, 125
O
off 15, 118
Off 118
OFF 22
Online Services 3, 105, 107, 109, 111,
112, 122, 127, 129, 135, 138, 144
option list 137
T
task 29
Task 29, 32
text 16, 54, 57, 58, 86, 139, 167
Text 14, 27, 54, 56, 57
thickness 174
time 4, 21, 27, 29, 67, 115, 118, 129
Time 21, 115, 129
type of imprint 27, 32, 45
Type of imprint 27, 29, 35, 45, 54, 58
Type of Imprint 29, 35, 45, 54
P
Pin Code 98
PIN code 30, 73, 74, 75, 77
PIN Code 65, 74
platform 118, 166
Platform 166
postage amount 14, 49, 51
Postage amount 4
Postage Amount 27
Postal Security Device 4, 12
power 5, 7, 18, 21, 108
Power 18, 20, 118, 154, 176
POWER 159
processing mail 27
Processing mail 3
Processing Mail 3, 115
PSD 4, 63, 67, 96, 129
W
weighing platform 120, 122, 166
Weighing platform 11, 18
Weighing Platform 4, 33, 52, 122, 166
weighing type 53
Weighing type 14, 52
Weighing Type 38, 53, 118
Z
zero 94, 96, 99, 100
Zero 15, 33, 96
A0091109/B- 15/04/2020
A0091109/B- 15/04/2020
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