Genesys Interaction SIP Station Quick Reference

Genesys Interaction SIP Station is a SIP-based device designed for contact centers and enterprise environments. It offers a user-friendly interface with features like volume control, mute, on-hook/off-hook, and emergency speed dial. The device works with a CIC client and your attached headset for making and receiving calls. It also includes a mounting bracket for desktop or wall mounting.

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Interaction SIP Station Quick Reference
About Interaction SIP Station Device
The Interaction SIP Station is a SIP-based device designed for the
contact center and enterprise environment, using power over Ethernet,
with controls for volume, mute, on-hook/off-hook, and emergency/urgent
speed dial autodial. The Interaction SIP Station phone works with a CIC
client and your attached headset to allow you to make or receive calls. An
optional mounting bracket and two screws (not pictured) are also included
to help secure the unit to the wall or desktop.
Interaction SIP Station Device Components
Interaction SIP Station Callout Diagram
To manage incoming and outgoing calls, the Interaction SIP Station
includes call control buttons and an LED status indicator.
This chart outlines callouts shown on the previous page.
The diagram below highlights the Interaction SIP Station front and back
controls and ports.
Front/Top view
Interaction SIP Station full view
Back view
1
( ) Emergency Speed Dial. Press and hold this button for at
least 1 second to dial an emergency phone number preconfigured by your administrator.
2
Mute. Press this button to disable the headset’s microphone so
the other party or parties cannot hear what you are saying.
3
Status LED. Indicates current status of the device.
4
Volume Down. When connected to a call, press to adjust
caller’s volume down. When not connected to a call, press to
adjust ringer volume down. When the minimum volume is
reached the LED will blink red once.
5
Volume Up. When connected to a call, adjusts caller’s volume
up. When not connected to a call, adjusts ringer volume up.
When the maximum volume is reached the LED will blink red
once.
6
Headset Jack. Port to connect a standard RJ-9 headset.
7
Pick Up/Disconnect. If enabled by your administrator, this
button picks up an incoming call or disconnects an active call.
8
Headset Hanger. Hang the headset here when not in use.
9
PoE LAN Port. Port to connect the phone to the Ethernet LAN
cable for LAN connection. This connection powers the device.
10 PC Port. Port to allow the PC to acquire its Ethernet connection
through the phone.
LED Device Status
Using the Dial Pad
Mute a Caller
Depending on the status of the Interaction SIP Station,
the unit’s LED display will change color.
The dial pad enables you to a dial phone number to initiate a call. When
the dial pad is in focus, you can use the numerical keypad on your
keyboard to enter a telephone number.
There a two ways to mute a call:
The following chart lists the LED color and state for common Startup
statuses.
Color
State
Status Description
Orange
Solid
The unit is downloading firmware.
Orange
Blinking
The unit is applying firmware.
Blue
Blinking
The unit is currently registering.
Blue
Solid
The unit is turned on, properly
registered, and ready to receive or make
calls.
The following chart lists the LED color and state for common Active Call
statuses.
Color
State
Status Description
Red
Blinking
A call is alerting and awaiting pickup.
Blue
Blinking
The unit is currently connected to a call.
Red
Solid
The station audio is muted.
For a complete explanation of statuses and corresponding LED colors and
states, see &quot;LED status light&quot; in the CIC Managed IP Phones
Administrator's Guide in the PureConnect Documentation Library.
To use the dial pad, you must first add the Dial Pad view to
your CIC client. Refer to CIC client help for information about using the
dial pad.
Pick Up or Disconnect a Call
•
To pick up a call, when the call is alerting, press the
button on the SIP Station device.
•
To disconnect a call, when the call is active, press the
button on the SIP Station.
Phone
Phone
Place an Emergency Call
Your administrator has configured a telephone number on the SIP
Station for you to use in emergency situations. If you need to place an
emergency call, press and hold the (emergency speed dial) button to
initiate the call.
•
When the call is active, on the Interaction SIP Station press the
Mute button. The LED will display as solid red to indicate the call
is muted. To remove the call from Mute status, press the Mute
button again.
•
Or in a CIC client, press the Mute button.
Note: These methods are not currently linked together. For example, pressing the
Mute button on the Interaction SIP Station will not cause the Mute button in a CIC
client to appear activated. Pressing the Mute button in a CIC client will not cause the
Interaction SIP Station LED to display solid red. Either method will successfully mute
the call.
Increase or Decrease Volume
When connected to a call, press the Volume Up or Volume down
buttons to adjust the caller’s volume.
Note: When not connected to a call, pressing these buttons will adjust the ringer
volume.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-NVQRC1
Revised 12/11/2017
Interaction SIP Station Quick Reference &copy;1994-2017 Genesys Telecommunications Laboratories
Inc. All rights reserved.
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