PCS250G Reference and Installation Manual

PCS250G Communicator Module V2.12

The Vital Link

Reference and Installation Manual

PCS250G-EI03

Printed in Canada - 11/2014

Table of Contents

Introduction......................................................................... 4

Features .................................................................................................. 4

Overview ............................................................................... 6

System Components ......................................................................... 6

LED Feedback ....................................................................................... 7

SIM Card Functionality ...................................................................... 8

Tamper Switch Functionality ......................................................... 8

Specifications ....................................................................................... 9

Connections ......................................................................10

SIM Card Connection .......................................................................10

GSM vs. GPRS Connections ...........................................................12

Communication Bridge ..................................................................13

UC300 Connection ...........................................................................14

Optional Power Supply Connections ........................................15

Using an External Power Input ....................................................15

VDMP3 Connection (Optional - GSM mode only) .................15

Using an RS485 Link (GSM mode only) .....................................16

Installation .........................................................................18

Antenna Extension Installation (Optional) ..............................18

Module Installation ..........................................................................18

Configuring the PCS250 ................................................19

Frequency Band ................................................................................19

Bandwidth Saver Mode ..................................................................19

SMS Forwarding ................................................................................19

Configuring GSM Network Provider Information .................20

Configuring Babyware Access .....................................................22

Programming GSM Reporting Options ....................................22

Programming and Registering GPRS Reporting Options ..23

SMS Backup Reporting ...................................................................25

Configuring the PCS250 for SMS Backup Reporting ............25

Troubles ...............................................................................................27

Text message notification .............................................................28

SMS Language ...................................................................................28

Arm/Disarm System via Text Message ......................................29

List of SMS Commands ...................................................................29

Upload/Download ..........................................................32

Public Network (GPRS mode only) .............................................32

Private Network .................................................................................33

Module Supervision ........................................................34

End User SMS Programming ........................................................35

View GSM IP Information ...............................................................36

Text Messages ...................................................................38

Chapter 1: Introduction

The PCS250G GPRS Communicator Module, leverages the GPRS data channel to provide wireless communication solutions for

Paradox control panels. It offers reliable and fast communication between properties and their respective monitoring stations, the

PCS250G is the vital link that keeps you connected.

Using cellular networks, the PCS250G reports to the monitoring station’s automation software via GPRS, ensuring that all communication is fast, reliable, and stable. The PCS250G can be used as a backup to a traditional land line, or as a primary communicator where no land line is available. It also adds remote home control capabilities to a system, allowing you to arm/ disarm with a simple text message (SMS). Feel safe by taking control of your system, wherever you are.

With its contemporary design, and a modern hi-tech finish, the

PCS250G GPRS Communicator Module enables Paradox systems to be remotely controlled, continuously monitored, and reliably connected at all times.

Features

• Compact, sleek design

• Instant notification of panel supervision loss

• Easily arm/disarm the system via SMS (this feature is not available when using the UC300 Universal Converter)

• Report alarms by text messages to up to 16 cellular phone numbers

• Simple installation with 4-wire serial connection

• Supports 2 GSM provider SIM cards for provider redundancy

• Tamper switch support

• Optional rod antenna can be installed up to 18m (60ft) from the module using optional antenna cable extensions depending on the local signal strength

• Messages are secured with 128-bit (MD5) and 256-bit (AES) encryption

• Certification: EN 50136 ATS 5 Class II

Page 4

Introduction

In the Box

• PCS250G Communicator Module

• Standard Serial cable

• GPRS Module: pre-installed, may or may not support the optional antenna extension. Please see paradox.com for details.

Required/Optional Items

• Active SIM card (required)

• Second SIM card (required for provider redundancy - full backup for SIM Card 1)

• Antenna extension (optional for relevant GPRS module)

• 12 VDC external power supply (optional)

• Communication Cable to connect the PCS250G to an IP150 (if applicable)

Compatibility

• EVO192 panels V2.02 or higher

• EVOHD panel V1.0 or higher

• UC300 V1.0 or higher

• K641 and K641R keypads V1.51 or higher

• K641+ V1.0 or higher

• SP series V3.42 with K32LCD keypads V1.22

• MG series V4.0 or higher with K32LCD keypads V1.22 or higher

• IP150 Internet Module V1.2 or higher (requires Communication

Cable, not included.)

For latest updates and more information, please visit paradox.com, or contact your local distributer.

Introduction Page 5

Chapter 2: Overview

This section provides an overview of the Paradox PCS250G

GPRS Communicator Module. It covers technical specifications, light-emitting diode (LED) functionality, and an overview of the

PCS250G system components.

System Components

1) PCS250G motherboard

2) GPRS Module with dual SIM card slots

3) Optional MMCX male connector (for use with antenna)

4) InField upgrade connector

5) Power terminal

6) Captive screw

7) Serial cable connector

8) Tamper screw knockout hole

10)

System LEDs (refer to “LED Feedback” on page 7)

2

3

1

10

4

9

8 7 6 5

Figure 1: Inside the GPRS250G Module

Page 6

Overview

LED Feedback

The following table provides a description of the PCS250G

Communicator Module LEDs.

LED

SIM

Card 1

SIM

Card 2

GPRS

GSM

Signal

Strength

Feedback

Solid green = SIM card 1 is installed on the GPRS

Module

Quick green flashing = SIM card 1 is exchanging data

Slow green flashing = Searching the network

Flash red (once) = SIM card 1 is defective

Off = SIM card 1 is not installed, not active, or currently not in use

Solid green = SIM card 2 is installed on the GPRS

Module

Quick green flashing = SIM card 2 is exchanging data

Slow green flashing = Searching the network

Flash red (once) = SIM card 2 is defective

Off = SIM card 2 is not installed, not active, or currently not in use

Solid green = unit is set for GPRS operation

Quick green flashing = exchanging data

Option not available on the PCS250G.

LED 1, 2, and 3 (bottom three LEDs) indicate the strength of the incoming antenna signal.

Communication Loss

Upon loss of communication with the panel, the PCS250G LEDs will behave in the following manner:

1) GPRS LED displays is off; the SIM card and signal strength

LEDs display their status for about 3 seconds.

2) Signal strength LED remains OFF; GPRS (green) is turned

ON, followed in turn by SIM2 (orange) and SIM1 (red). When a LED is ON, all others are off. Each LED lights for about 200 ms. This sequence is repeated two times.

3) This cycle repeats until communication is restored.

Overview Page 7

SIM Card Functionality

The PCS250G provides dual SIM card support for provider redundancy. If a SIM card encounters network connectivity problems, the PCS250G will switch automatically to the other SIM card (only if installed). The PCS250G will then try to communicate and upon a successful communication, an SMS trouble message will be reported to the assigned recipients.

If connectivity problems occur on SIM card 1, the PCS250G will attempt to switch to SIM card 2. When successful, an SMS message will be sent to the assigned recipients informing them of the SIM card connectivity problem. If the panel is disarmed, the

PCS250G will try to switch back to SIM card 1 after a 15 minute delay. If there is a connection problem on SIM card 1, it will retry to switch back to SIM card 1 every 15 minutes, or until the system is armed. If the system is armed, an attempt to switch back to SIM card 1 will occur only at midnight, otherwise SIM card 2 will remain the reporting channel until the system is disarmed.

Detecting network connectivity problems on one SIM will result in a trouble message. Once the original SIM card connection is restored, a new SMS message will be sent to the assigned recipients informing them of the restore.

Note: The SIM Card 2 functionality is the same as SIM Card 1. Both

SIM cards must use the same communication method (both in GPRS mode.

Tamper Switch Functionality

Upon removal of the PCS250G from its original installation surface, or if the PCS250G cover has been removed, a tamper switch open condition is recognized and is communicated to the control panel.

Note: If desired that the tamper switch activates upon removal of the

PCS250G from its installation surface, a screw must be installed in

the tamper screw hole, refer to “System Components” on page 6.

Once a “tamper switch open condition” has occurred, the control panel will generate an alarm (if armed), or send a trouble message to the keypad(s) (if disarmed). The control panel will also report a GPRS module tamper to the monitoring station and to SMS recipients assigned to receive trouble notifications.

Page 8

Overview

Once the PCS250G’s tamper switch is closed, the panel will reset the trouble message and a tamper restore message will be sent to the monitoring station and to the SMS recipients. Also, upon the closure of the PCS250G’s tamper switch there is a 30s delay before the PCS250G sends out a “tamper close” status to the panel.

The PCS250G GPRS Communicator Module’s tamper functionality is supported with a compatible Paradox control panel.

• MG/SP v4.90 and higher

• EVO192 v2.71 or higher

• EVOHD v1.0 or higher

• SP4000/SP65 v5.10 or higher

• IP150 v1.2 or higher

• UC300 v1.0 or higher

Specifications

The following table describes the technical specifications of the

PCS250G GPRS Communicator Module.

Power

Antenna

Power Input

Consumption

Class 4 (2W) @ 850/900 MHz

Class 2 (1W) @ 1800/1900 MHz

Gain <3dBi; impedance 50 Ohm

Input power >2W peak power

12 VDC nominal

100 mA standby, average 450 mA

(1.2 A peak) during GPRS transmission

0ºC to 50ºC (32ºF to 122ºF) Operating

Temperature

Encryption

SMS Protocol

Humidity

Weight

Dimensions

Certification

128-bit (MD5 and RC4) or 256-bit (AES)

8-bit (ISO/IEC 8859-1) or 16-bit (UCS2

ISO/IEC10646)

5-90%

200 g (7.05 oz)

17.2 x 9.8 x 4.4 cm (6.8 x 3.9 x 1.7 in.)

EN 50136 ATS 5 Class II

Overview Page 9

Chapter 3: Connections

The following section guides you through the steps required to connect the PCS250G prior to mounting the unit.

SIM Card Connection

The PCS250G connects to your Paradox control panel providing wireless communication capabilities to report system events to a

IPR512 monitoring station, and/or to an IPRS-7 automation software installed on a PC. The PCS250G supports two standard

GSM provider SIM cards. The SIM cards contains all your cellular telephone account information. In order to activate your SIM cards, you must contact your local GSM network provider.

Important: If provider redundancy is not required (SIM card 2), ensure that SIM Card Tray 1 is used.

Note: Prior to setting up your PCS250G, it is important that the

Personal Identification Number (PIN) of the SIM card be disabled.

Refer to your cellular phone’s manual for more information on how to disable the PIN.

To install a SIM card:

1) Remove the front cover of the PCS250G Module. If the cover is not installed, proceed to Step 2.

2) Slide the SIM card tray towards the left to unlock it, and then

flip the SIM card tray open, as shown in Figure 2.

Note: Open the SIM tray slowly to avoid damage to the tray.

3) Slide the SIM card into the tray with the cut-off corner towards the top right. Close the SIM card tray and slide the tray to the right to lock it into place.

4) Repeat steps 2 and 3 if you will be installing a secondary

SIM card for provider redundancy.

Page 10

Connections

SIM 1

SIM CARD

UNLOCK

SIM 2

1

2

3

Figure 2: SIM Card Installation

GPRS Connections

The PCS250G is connected directly from the serial cable connector located on the bottom of the unit to the serial connector of the panel using the provided serial cable.

Figure 3: GPRS Serial Connections

Connections Page 11

Communication Bridge

When using a Communication Cable, the IP150 Internet Module and the PCS250G are interlinked to the control panel and communicate together to report alarms to the IP/GPRS monitoring receiver (IPRS-7 or IPR512). In the case of IP communication troubles, the PCS250G will automatically take over and report all system events to the respective monitoring station providing you reliable protection. This is all achieved between the control panel, reporting devices, and the monitoring receivers.

Follow the instructions below to interlink the IP150, PCS250G, and the control panel.

To interconnect the modules

1.

Connect the micro connector side of the Communication cable to the PCS250G port of the IP150.

2.

Connect the other side of the Communication Cable to the

Serial port of the PCS250G.

Paradox Control Panel

IP150 Internet Module

PCS250G Port

Communication Cable

PCS250G Serial Port

PCS250G Communicator Module

Figure 4: Interlinking Paradox Components

Page 12

Connections

UC300 Connection

When using an UC300 Universal Converter to connect to third party alarm systems, the PCS250G and the UC300 must be connected and configured in order to report events and alarms via a Paradox IP receiver. The UC300 provides the link between

CID control panel security systems and the PCS250G.

The UC300 coverts Contact ID (CID) events generated by a security panel connected to a landline interface via paradox proprietary protocol. Events are then forwarded to the CMS by the PCS250G. For configuration details, please refer the UC300

Quick Start Guide. Follow the instructions to connect the

PCS250G with the UC300.

To connect the modules

1.

Connect the PCS250G cable between the UC300 serial port and the PCS250G serial port.

2.

Connect the Tip and Ring from the UC300 to an outgoing telephone jack.

3.

Connect the customer’s control panel Tip and Ring to the

UC300’s T1 and R1 terminals.

4.

Connect to the UC300 a 12 Vdc power supply to a supervised power supply.

Figure 1: Connecting the PCS250G to an UC300

CID Control Panel

UC300 Universal Converter

PCS250G Serial Cable

PCS250G Communicator Module

Connections Page 13

Optional Power Supply Connections

The PCS250G is designed to be powered by the control panel.

However, if you want the PCS250G to function even if the control panel battery is low, or if power failures are anticipated, an external power supply with a backup battery (such as the PS817) can be used. For more information on connecting to an external power supply visit paradox.com.

Using an External Power Input

When an external power input is used as a backup power supply, the following connections are required:

• Screw 1 = +12V

• Screw 2 = ground

The maximum wire length for each of those power lines is as follows:

• 12m (40 ft.) for AWG24

• 20m (65 ft.) for AWG22

• 30m (100 ft.) for AWG20

• 50m (160 ft.) for AWG18

Page 14

Connections

Chapter 4: Installation

The following section describes how to install the PCS250G module, and how to install the optional Antenna Extension.

Antenna Extension Installation (Optional)

If your GPS signal strength is weak, you may choose to add an antenna to improve reception. You may purchase a kit (called an

ANTKIT from paradox.com) which provides an antenna, a mounting bracket, and a cable that connects from the GPRS module in the PCS250G, to a small antenna rod.

Figure 5: Antenna Extension

To Install the Antenna Extension:

1) Use the mounting bracket to mark the holes onto the mounting surface.

2) Drill the holes and insert the antenna extension in the bracket until it snaps into place.

3) Align the bracket and secure into place using the appropriate mounting hardware.

Note: There are two knockout holes in the PCS250G enclosure.

The one located at the top of the enclosure is used for an extension cable while the other one is used if an external antenna is installed on the box (rod antenna).

Module Installation

The PCS250G must be securely mounted on a wall or similar surface. It is important to mount it as far away as possible from any electronic equipment. Ensure that it is mounted as high as possible to ensure protection from RF interference.

To mount the PCS250G:

1) Use the module as a template to mark the five holes onto the mountings surface (four mounting, one tamper).

2) Drill the holes.

Installation Page 15

3) Align the PCS250G and secure into place using the

appropriate hardware, as shown in Figure 6.

Figure 6: Mounting the Module

Page 16

Installation

Chapter 5: Configuring the PCS250G

In order for the unit to provide GPRS reporting, certain configurations must be set. These configurations include configuring GSM network provider information, configuring the

PCS250G for BabyWare access, and registering and programming

GPRS reporting options. Configuration can be done via keypad/ touchpad, SMS commands or BabyWare application.

Frequency Band

The PCS250G will automatically be set to a working frequency according to your country.

Bandwidth Saver Mode

The PCS250G can turn off SIM card usage during system inactivity until a new event is sent from the panel. The bandwidth saver mode can be turned ON or OFF by sending the following SMS message to the PCS250G.

P[admin].BWS.[value] e.g., Padmin.BWS.on

Where [admin] is the PCS250G default password (if the password has been changed, enter in the new password) and [value] is either ON or OFF to enable or disable bandwidth saver mode.

Note: The bandwidth saver mode is turned ON by default.

SMS Forwarding

Communicating Using Text Messages

The PCS250G is capable of sending and receiving SMS text messages.

The PCS250G allows you to program up to 8 phone numbers:

• Supports the programming of multiple SMS forwarding phone numbers.

• If an SMS forwarding number is programmed, there are 7 programmable phone numbers remaining that can send text messages.

• If NO SMS forwarding number is programmed, there are 8 programmable phone numbers remaining send text messages.

Consult your installer for more information.

Configuring the PCS250G Page 17

Programming Phone Numbers At The Panel

To program your PCS250G to forward all SMS coming in from a specific number, simply add the letter “P” in front of the phone number you program through the panel:

• You would program (P5145551234) to forward

• You would program (5145551234) to send text messages

Note: If you are connected to an UC300 Universal Converter, please use BabyWare to program phone numbers.

Forwarding SMS Text Messages

To forward SMS text messages (received by your system) you need to:

• Program the 1 telephone number that sends text notifications to your system.

• Select “trouble” event group to forward SMS text messages.

• All messages from this phone number will automatically be forwarded to the remaining phone numbers programmed to receive text messages and select trouble event groups from the system.

Note: If you are connected to an UC300 Universal Converter, please use BabyWare to program phone numbers.

Receiving Text Messages

To receive text messages from your system you need to:

• Program the telephone numbers you wish to receive text notifications.

• Select which event groups (alarm, arm/disarm, trouble and trouble restore) will generate text messages.

• Select which partition the phone number is assigned to.

Please note that this does not apply if you are connected to an UC300 Universal Converter.

Configuring GSM Network Provider Information

To connect the PCS250G to the GPRS network, certain registration parameters must be set (supplied by your GSM network provider). These parameters include the Access Point

Name, APN User Name, and the APN Password. You can program this information via your control panel (if connected to an UC300 program both SIM cards via BabyWare) or via an SMS command

(SIM card 2 can only programmed via an SMS command). To begin the configuration of your GSM network provider information via a control panel, enter the section programming in your panel.

Page 18

Configuring the PCS250G

MG/SP/E EVO Feature

[921]

[922]

[2960]

[2961]

APN part 1

(characters 1 - 16)

APN part 2

(characters 17 - 32)

[923]

[924]

[925]

[926]

[2962]

[2963]

[2964]

[2965]

APN user name part 1

APN user name part 2

APN password part 1

APN password part 2

IMPORTANT: This information can be obtained from your GSM network provider.

Note: When entering into GSM network provider sections, the LCD screen of the control panel’s keypad will display either “Labels” or

“Messages”.

To configure your GSM network provider information via an SMS command, enter the following SMS commands.

Important: SIM card 2 can only be programmed via SMS. The SMS needs to be sent to SIM card 1 in order to program SIM card 2. When connected to an UC300 Universal Converter, both SIM cards are programmed via BabyWare.

P[password].APN1.NAME.[Access

Point Name]

Used to program the SIM card 1 Access Point Name

P[password].APN1.USER.[Access

Point Name]

P[password].APN1.PSW.[Access

Point Name]

P[password].APN1.CLEAR

Used to program the SIM card 1 Access Point User

Used to program the SIM card 1 Access Point

Password

Used to clear the SIM card 1 Access Point Name

P[password].VAPN1.[CALL BACK

PHONE NUMBER]

Used to view the SIM card 1

Access Point Name information

Note: When programming the second SIM card, replace APN1 with

APN2 and VAPN1 with VAPN2 in the SMS command. Refer to “List of

SMS Commands” on page 27 to view the commands for SIM card 2.


Configuring BabyWare Access

The PCS250G GPRS Communicator Module provides remote access for upload and download with BabyWare via a GPRS connection. The following site specific sections must be configured for BabyWare access.

Note: In the case where a reportable event occurs while a BabyWare session is active via GPRS, the communication is terminated to allow event reporting.

MG/SP/E EVO

[920]

[927]

[2966]

[3013]

Feature

Software port

Password

Details

Default: 10000

Default: admin

Programming and Registering GPRS Reporting

Options

The following sections describe the options that must be programmed in the panel for GPRS reporting. If you are using an

UC300 Universal Converter, please program GMS reporting options via BabyWare.

MG/

SP/E

[918]

[919]

EVO

[2976] to

[2983]

[806] [2975]

Feature Details

Account / partition registration

MG/SP/E: sections represent account / partition 1 & 2

EVO: sections represent account / partition 1 to 8

[7] Off + [8] Off = Landline only

[7] Off + [8] On = GPRS primary / landline backup (default)

[7] On + [8] Off = Landline only

[7] On + [8] On = Landline & GPRS in parallel

Page 20


Receiver Settings MG/SP/E

Receiver #:

IP address*

IP port**

IP address WAN2

IP port WAN2

Receiver password

†

Security profile

Module registration press [

ARM

] to register

1

[929]

[930]

[931]

[932]

[933]

[934]

[935]

2

[936]

[937]

[938]

[939]

[940]

[941]

[942]

Backup

[943]

[944]

[945]

[946]

[947]

[948]

[949]

Receiver Settings EVO

Receiver #:

IP address*

IP port**

IP address WAN2

IP port WAN2

Receiver password

†

Security profile

1

[2984]

2

[2986]

3

[2988]

4

[2990]

Module registration press [

ARM

] to register

[2985] [2987] [2989] [2991]

* For 1 or 2 digit numbers, add “0s” before the digit: e.g.,

138.002.043.006

** Default 10000

†

Enter [

MEM

] for blank space

Note: When entering into Receiver Settings sections, the LCD screen of the control panel’s keypad will display “Data” for the receiver password and security profiles sections.


SMS Backup Reporting

The PCS250G GPRS Communicator Module supports SMS backup reporting to an IPRS-7 (IP/GPRS PC Receiver Software) when used in conjunction with a compatible Paradox control panel.

• SP5500/SP6000/SP7000 v4.76

• EVO192 v2.65

• SP4000/SP65 v4.94

This advanced feature assures continuous communication with the protected premises. With the addition of a GSM/GPRS modem (required), the IPRS-7 software will be able to receive alarm signals through SMS text messages when GPRS communication is disrupted. Should the GPRS channel fail to transmit from a protected premise because of a power outage or internet failure, a backup SMS will automatically be sent to the

IPRS-7 (containing the same CID information of the reportable event).

Note: This feature is not available if your PCS250G is connected an

UC300 Universal Converter.

Configuring the PCS250G for SMS Backup Reporting

Enter the following command to program the receiver’s SMS parameters:

1) Send the SMS command:

P[

PASSWORD

].SMS.[GSM

MODEM TELEPHONE

#].[IPRS-7

PASSWORD

] (e.g., Padmin.SMS.5145551111.123456)

2) Wait two minutes. The PCS250G will automatically register to the IPRS-7 receiver. This will automatically program the

Backup IP receiver, IP address, port and port as follows:

IP address = 000.000.000.001

IP password = IPRS7 password

Port number = 00001

Backup IP receiver section reference:

Control Panel

IP address

SP Series

EVO Series

(IP Receiver #4)

[943]

[2990]

Port Password

[944] [947]

Register

IP/GPRS module

[949]

[2991]

Page 22


Enter the following command to view the SMS reporting settings

(VSMS):

1) Send the VSMS command:

P[

PASSWORD

].VSMS.[

CALLBACK PHONE NUMBER

]

(e.g., Padmin.VSMS.5145552222)

2) If the SMS reporting parameters are programmed properly, the following SMS will be received:

SMS#: [GSM modem telephone # (5145551111)]

Password: [IPRS-7 password (123456)]

Status: [IPRS-7 registration status]

3) If nothing is programmed or the programmed information has been cleared, the following SMS will be received:

[SMS #: SMS receiver not programmed]

Enter the following command to clear the programmed SMS parameters:

•

P[password].SMS.CLEAR

SMS commands reference:

SMS - Program the receiver’s SMS parameters

VSMS - View the SMS reporting settings

Clearing the programmed SMS parameters

P[password].SMS.[GSM modem telephone #].[IPRS-7 password]

P[password].VSMS.[callback phone number]

P[password].SMS.clear

Note: If SMS registration fails, you can use registration section

(SP Series [949], EVO Series [2991]) to restart the SMS registration process on the backup receiver.


Troubles

The following sections and options have been added to support the IPR512 GPRS/IP Monitoring Receiver.

MG/SP/E Trouble

Group

[4] Communication

Trouble

[6] Trouble

[10] Module supervision loss

EVO

Trouble Group

[9] Communication

Trouble

MG/SP/E Trouble Sub-Group

[7] Fail to communicate with receiver

[9] GSM network failure

[

OFF

] IP Receiver unregistered (IP/

GPRS)

[6] Tamper trouble

[9] GPRS/GSM module

EVO Trouble Sub-Group

[2] Tamper trouble

[5] Fail to communicate with receiver 1




[9] IP Receiver unregistered (IP/GPRS)

Note: If your PCS250G is connected to an UC300, system troubles can only be viewed via BabyWare.

Text Message Notification

In addition to reporting control panel events via a GSM cell phone network through GPRS, the PCS250G can also send text messages (SMS) to the end user (up to 16 cell phone numbers).

The PCS250G can send text messages for any control panel event due to its proprietary communication through the panel’s serial port. Each text message contains a detailed description of the event including date and time and any associated labels such as zone and serial number. The detailed description of each system event is pre-programmed and hard coded into the PCS250G. If your PCS250G is connected to an UC300, this can be configured via BabyWare.

MG/SP/E EVO

[856] [2953]

Feature

SMS language

Details

Values: 000-255 (see SMS

Language)

Page 24


SMS Language

Language Value Language Value

English*

French

Spanish

Italian

Swedish

Polish

Portuguese

000

001

002

003

004

005

006

Bulgarian

Romanian

Slovak

Chinese

Serbian

Malay

Slovenian

German

Turkish

Hungarian

Czech

Dutch

Croatian

Greek

Hebrew

Russian 015

*Default Value = 000

011

012

013

014

007

008

Lithuanian

Finnish

023

024

009 Estonian 025

010 French 026

Belgian

Latvian

Albanian

Macedonian

027

028

029

030

016

017

018

019

020

021

022

Note: Some languages are not currently supported. If an unsupported language is selected, messages will be sent in English.

Some languages, like Hungarian or Romanian, will generate two

SMS messages per event reported and other languages will use special LCD characters not supported on all cell phones. Refer to the paradox.com website for the list of languages that are supported, that generate two SMS messages, or that use special characters.

Refer to the control panel programming guide for information about entering special characters.


Arm/Disarm System via Text Message

It is possible to arm or disarm your system by sending an SMS text message from any cell phone. The message must be sent to the PCS250G’s phone number, as determined by the cell phone network provider. This feature is not available if your PCS250 is connected to an UC300.

Note: This feature takes seven minutes to activate after power up.

You will need to wait seven minutes after a power-up or after a SIM card switch before this feature is available.

The text message command has a specific format and specific elements that must be sent to the phone number of the PCS250G module. The format is as follows:

SMS Text Message Format

C[USER CODE].[ACTION].A[AREA].[PHONE NUMBER]

Examples

Arming - C1234.ARM.A5.5555551234

Disarming - C1234.OFF.A5.5555551234

Multiple partitions - C1234.ARM.A1,3,5TO7.5555551234

Page 26


List of SMS Commands

The following table provides a listing of all SMS commands. If you are connected to an UC300, not all commands are available.

Please refer to the following table for more details.

Note: for EVO systems, the “password” is found in section [3013], and for MG/SP systems, the “password” is in section [927] under PCS

Connections Settings.

P[password].A[IP address].P[port number]

P[password].IP.[call back phone number]

P[password].RESET

P[password].BWS.ON

P[password].BWS.OFF

P[password].STATUS.[phone number]

*This command is not available with use of the UC300.


Point Name]


Point Name]


Point Name]



PHONE NUMBER]


Point Name]


Point Name]


Point Name]

Used for GPRS remote access

Used to obtain the IP address and IP port of the

PCS250G and whether or not the “bandwidth saver” option is being used

Used to reset the PCS250G

Used to enable bandwidth saver mode

Used to disable bandwidth saver mode

Used to obtain the signal strength, signal quality,

GPRS connection status, and

APN settings of the current

SIM card


Used to program the SIM card 1 APN User Name

Used to program the SIM card 1 APN Password

Used to clear the SIM Card 1

Access Point Name




Used to program the SIM card 2 APN User Name

Used to program the SIM card 2 APN Password




PHONE NUMBER]

Used to clear the SIM card 2

Access Point Name



Set domain name for GPRS receiver

P[password].[IP1W1/ IP1W2/

IP2W1/ IP2W2/ IP3W1/ IP3W2/

IP4W1/ IP4W2].[domain name]


P[password].[IP1W1/ IP1W2/

IP2W1/ IP2W2/ IP3W1/ IP3W2/

IP4W1/ IP4W2].CLEAR

Clear domain name for GPRS receiver


P[password].DNS.[ip address] Set domain name server

(DNS) IP address


P[password].DNS.CLEAR


C[user code].[ARM/OFF].A[area number], [area number], [area number]TO[area number]

Clear domain name server

(DNS) IP address


P[password].VIP.[phone number] Get domain name server

(DNS) info

Arm/Disarm area


Page 28


Chapter 6: Upload/Download

Fast upload/download can be configured via BabyWare or

NEware using a GPRS connection. Upload and download can be achieved on both public and private networks. To find out the type of provider network you are currently set up on, contact your local SIM card provider for more information.

Public Network

In order to connect to the GPRS network, you must verify the connection by receiving the IP address of the PCS250G GPRS

Communicator Module. Before beginning any upload/download procedures you must ensure that the registration parameters of the PCS250G have been set.

Note: It is important that the router used with the PCS250G application (BabyWare and NEware) has been set up for port forwarding to ensure proper system functionality.

To receive the IP address of the PCS250G via text message you must use a cellular phone and enter:

P[TCP/IP password].IP.[phone number to answer back] e.g., Padmin.IP.5551231234

The PCS250G will send a response to the specified phone number displaying the IP address of the module. This information must be entered into the BabyWare application. The IP address can then be used to configure remote software access.

Upload/Download Page 29

Private Network

If your SIM card provider is on a private network, communication to the PCS250G must first be established via an SMS message.

When the SMS message is sent to the PCS250G, the PCS250G will then initiate a connection with BabyWare. Once communication is established, firmware upgrades, as well as upload and download configurations and system programming can begin.

Important: All firmware upgrades can only be conducted using the

SIM1 socket.

Before beginning any upload/download procedures you must ensure that the registration parameters of the PCS250G have been set.

Note: It is important that the router used with the PCS250G application (BabyWare and NEware) has been set up for port forwarding to ensure proper PCS250G system functionality.

To Initiate a GPRS Connection Request via SMS:

2) Log on to BabyWare by entering your User and Password information.

3) Double-click the account you wish to establish communication with from the Account Group list.

4) On the menu bar, click System and then click Wait for call.

5) Enter the SMS text information to be sent to the PCS250G as you see it on screen e.g., “Padmin.A10.10.1.100.P10001”.

Page 30

Upload/Download

Chapter 7: Module Supervision

The PCS250G provides several supervision options to ensure that you or your monitoring station is notified of problems such as loss of GPRS service or loss of communication with the control panel.

Unique to Paradox, the PCS250G can supervise the presence of the control panel or the UC300 Universal Converter. If communication with the control panel is lost, the PCS250G will send an SMS message.

The PCS250G verifies the presence of the GSM cell phone network approximately every 20 seconds. If the connection is lost, the panel can generate an alarm or trouble after the delay has elapsed (programmed in section [2952] for EVO or [855] for

MG/SP). When the GSM network connection is lost, the SIM card

LED is no longer steady on.

MG/

SP/E

EVO MG/SP/E Details EVO Details

[805] [2950] [5] Off + [6] Off =

Module supervision disabled

[5] Off + [6] On =

Armed: generates a trouble (default)

[5] On + [6] Off =

Armed: generates an audible alarm

[5] On + [6] On =

Silent alarm becomes an audible alarm

[5] Off + [6] Off =

Module supervision disabled

[5] Off + [6] On =

Armed: generates an audible alarm

[5] On + [6] Off =

Armed: generates a trouble (default)

[5] On + [6] On =

Silent alarm becomes an audible alarm

[855] [2952]

Set the delay before a GSM No Service trouble is reported. (000 - 255 x 2 sec. / default: 016

(32 sec.)

Important: It is highly recommended to set section (SP Series

[885], EVO Series [2952] at a higher value than 120 seconds (2 minutes) due to the latency of the GSM network.

Module Supervision Page 31

End User SMS Programming

With Master Programming, you can:

• Set which phone numbers (up to 8 with MG/SP/ E-Series or

16 with Digiplex EVO, 8 with the UC300) will receive text messages sent by the PCS250G to report system events.

• Select from which area the PCS250G will send text messages

(per phone number). This feature is not available when connected to an UC300.

• Select which event groups (alarm, arm/disarm, trouble and trouble restore) will generate text messages.

End User SMS Programming with Digiplex EVO

1) Enter the control panel [

MASTER CODE

] then press [0] to access Master Programming.

2) Press [1] to enter the SMS settings menu.

3) Select which phone number you wish to program ([01] to

[16]).

4) Enter or modify the phone number - up to 32 characters. To go to the next screen press [

ENTER

].

5) Select which partitions are enabled for that SMS number by enabling options [1] to [8]. Press [

ENTER

] to go to the next screen.

6) To select which events generate an SMS message, enable or disable options [1] to [4].

7) To save press [

ENTER

].

8) After saving or in the main SMS settings menu press [] to see which SMS numbers ([01] to [16]) are programmed. To program the SMS number currently displayed, press [

ACC

].

End User SMS Programming with MG/SP / E-Series

1) To access Master Programming, press the [ ] key.

2) Enter

CODE

].

3) To enter SMS Setup, press

[

ARM

]

.

4) Using [] and []* or [

STAY

] keys, select one of the eight telephone numbers you wish to program and press

[

ENTER

].

*With K10LEDV/H or K636 keypads, use [

SLEEP

] for [

] and

[

STAY

] for [

].

5) Enter or modify the phone number - up to 32 characters. To go to the next screen press [

ENTER

].

6) Select the SMS Event Call Options you wish to apply to the telephone number.

press ].

Page 32

Module Supervision

8) Select which areas are assigned to this telephone number.

To save, press [

ENTER

].

#

+

SMS Phone Number Special Characters for EVO panels

* [stay]

[force]

[arm]

#

+

Other panels

* [off ]

[bypass]

[mem]

Event Call Options

Option Events that send SMS

[1]

[2]

Any Alarm

Arming and Disarming

[3]

[4]

[5] to [8]

Any Trouble

Any Trouble Restore

Future Use

View GPRS IP Information

It is possible to view the following GPRS IP information in Master

Programming:

• IP Address: Access this to determine which IP address to enter in the BabyWare or NEware GPRS connection settings.

The IP address is determined automatically when the

PCS250G connects to the GSM network. In order to properly read the IP address assigned, the GPRS LED must be on.

• IP Port: Access this to determine which IP port to enter in the

BabyWare or NEware GPRS connection settings. This is the port that the module will listen for incoming GPRS communication. This port is programmed in section [2966] with Digiplex EVO or [920] with MG Series, SP Series,

E-Series.

• User PC Software Password: This password is needed to connect to the control panel using the NEware software. This password is determined in the NEware software.

Module Supervision Page 33

Viewing GPRS IP Information with Digiplex EVO

1) To access Master Programming, enter the [

MASTER CODE

] then press [0].

2) In Master Programming, press [2] to display the PCS250G IP information.

3) The first screen displays the PCS250G IP Address. Press [] to access the next screen.

4) The second screen displays the PCS250G IP Port. Press [] to access the third screen.

5) The third screen displays the PCS250G User PC Software

Password. If you press [] again, the Exit Message will be displayed.

Viewing GPRS IP Information with MG/SP / E-Series

the ] key.

2) Enter

CODE

].

3) To enter SMS Setup, press [

ARM

].

4) Using [] key, scroll up to [9] GSM IP Address and press

[

ENTER

]. To return to the GSM menu, press [

ENTER

].

[

ENTER

]. To return to the GSM menu, press [

ENTER

].

6) Using [] key, scroll up to [11] GSM PC Password

(Future use). To return to the GSM menu, press [

ENTER

].

7) Using [] key, scroll up to [12] Site Name. To return to the GSM menu, press [

ENTER

].

8) To the GSM menu, press

[

CLEAR

].

Page 34

Module Supervision

Chapter 8: Text Messages

The following table lists all pre-defined text messages that can be sent. These messages follow the 8-bit or 16-bit SMS protocol and include the elements from the information column. The messages will also use the labels programmed in the system for the area name, zone name, user name, and module name.

Alarm Messages

Message

Alarm cancelled

Alarm cancelled with remote

Alarm cancelled through Internet

Alarm cancelled through End-User PC Software

Alarm cancelled through Voice Module (Phone)

Alarm cancelled through SMS

Alarm cancelled with keyswitch

Alarm cancelled through Installer PC Software

ALARM

FIRE ALARM

DURESS ALARM

PANIC ALARM

MEDICAL PANIC ALARM

FIRE PANIC ALARM

PARAMEDIC PANIC ALARM

GSM/GPRS module: Tamper Alarm

Information*

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2- 4

1, 2

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1

* Information Index

1: Date and Time

2: Area Name

3: Zone / User /

Module Name

4: ID

5: Module Serial

Number

Text Messages Page 35

Arming/Disarming Messages

Message

Arming

Arming with remote

Arming through internet

Arming through end-user PC software

Arming through voice module (phone)

Arming through SMS

Arming with keyswitch

Arming through Installer PC software

One-touch arming

Auto-arming

Disarming

Disarming with remote

Disarming through internet

Disarming through end-user PC software

Disarming through voice module (phone)

Disarming through SMS

Disarming with keyswitch

Disarming through Installer PC software

*

1-2- 4

1-2

1-2

1-2

1-2-3

1-2-3

1-2-3

1-2-3

Information*

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2- 4

1-2

Information Index

1: Date and Time

2: Area Name

3: Zone / User /

Module Name

4: ID

5: Module Serial

Number

Page 36

Text Messages

Trouble Event Messages

Message

AC power failure on control panel

Battery failure on control panel

Bell overload on control panel

Bell disconnected from control panel

Phone line trouble on control panel

Pager communication from control panel failed

Central station communication from control panel failed 1- 4

Voice communication from control panel failed 1

Installer PC communication from control panel failed 1

Date and time loss on control panel

RF interference detected on system's wireless communication

Tamper trouble on module

Phone line trouble on module

Central station communication from module failed

1

1

1-3- 5

1-3- 5

1-3- 5

Information*

1

1

1

1

1

1- 4

Printer module trouble

AC power failure on bus or wireless module

Battery failure on bus or wireless module

Auxiliary power overload on bus or wireless module

Missing module

Tamper trouble on zone

Trouble on fire zone

Low battery on wireless zone

Missing wireless zone (supervision loss)

Auxiliary power overload on control panel

Communication with GSM network lost

GSM communication with control panel lost

GSM/GPRS module: Tamper Trouble

GSM/GPRS module: Please check inactive SIM card # connectivity

Trouble on module - direct light

Trouble on module - bus voltage trouble

Trouble on module - self-test failure

Zone anti-mask (transparency or proximity)

Zone anti-mask (dirty lens)

1-3- 5

1-3- 5

1-3- 5

1-3- 5

1-3- 5

1-2-3-5

1-2-3-5

1

1

1

1

1

1-2-3-5

1-2-3-5

1-3-5

1-3-5

1-3-5

1-2-3-5

1-2-3-5

* Information Index

1: Date and Time

2: Area Name

3: Zone / User / Module Name

4: ID

5: Module Serial Number


Trouble Restore Messages

Message

AC power restored on control panel

Battery power restored on control panel

Bell restored on control panel

Bell connected on control panel

Phone line restored on control panel

Central station communication from control panel restored

Date and time restored on control panel

System wireless communication restored

Tamper restored on module

1

1

1-3-5

Phone line restored on module 1-3-5

Central station communication from module restored 1-3-5

Printer module restored

AC power restored on bus or wireless module

Battery power restored on bus or wireless module

1-3-5

1-3-5

1-3-5

Information*

1

1

1

1

1

1-4

Auxiliary power restored on bus module

Missing module restored

Tamper restored on module

Fire zone restored

Battery on wireless zone restored

Wireless zone restored

Auxiliary power restored on control panel

1-3-5

1-3-5

1-2-3-5

1-2-3-5

1-2-3-5

1-2-3-5

1

Communication with GSM network restored

GSM communication with control panel restored

GSM/GPRS module: SIM card # connectivity restore

GSM/GPRS module: Tamper Restore

GSM/GPRS module: SIM card # connectivity restore

SIM Card initializing, please try again in # minutes

Trouble on module - direct light restore

Trouble on module - bus voltage trouble restore

Trouble on module - self-test failure restore

Zone anti-mask (transparency or proximity) restore

Zone anti-mask (dirty lens) restore

1

1

1

1

1

1

1-3-5

1-3-5

1-3-5

1-2-3-5

1-2-3-5

UC300 Messages

If your PCS250 is connected to an UC300 Universal Converter, the

SMS messages will be different from non-connected units. The following table lists all pre-defined text messages that can be sent. These messages follow the 8-bit or 16-bit SMS protocol and include the elements fro m the information column. The messages will also use the labels programmed in the system for the area name, zone name, user name, and module name.

Page 38

Text Messages

UC300 Alarm Messages

Message

Medical alarm

Personal emergency alarm

Fail to report in

Fire alarm

Smoke alarm

Combustion alarm

Water Flow alarm

Heat alarm

Pull Station alarm

Duct alarm

Flame alarm

Near alarm

Panic alarm

Duress alarm

Silent alarm

Audible alarm

Duress - access granted alarm

Duress - egress granted

Burglar alarm

Perimeter alarm

Interior alarm

24 Hr. alarm

Entry/Exit alarm

Day/Night alarm

Outdoor alarm

Tamper alarm

Near alarm

Intrusion verifier alarm

General alarm

Polling loop open alarm

Polling loop short alarm

Sensor tamper

Expansion module failure alarm

Silent burglary

Sensor supervision failure alarm

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

1-2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

Information*

1-2-3

1-2-3

2-3

1-2-3

1-2-3

1-2-3

Information Index

1: Zone / User

2: Area

3:Date and Time


UC300 Arming/Disarming Messages

Message

Arm/disarm

Arm/disarm by user

Group arm /disarm

Automatic arm /disarm

Remote arm/disarm

Quick arm/disarm

Keyswitch arm/disarm

Stay arm/disarm

Keyswitch stay arm/disarm

Exception arm /disarm

Early arm /disarm

Late arm /disarm

Re-arm after alarm arm /disarm

Information Index

1: Zone / User

2: Area

3:Date and Time

Information*

2-3

1-2-3

2-3

2-3

2-3

2-3

1-2-3

2-3

2-3

1-2-3

1-2-3

1-2-3

2-3

UC300 Trouble Messages

Message

24 Hr. non-burglary

Gas detection

Refrigeration

Loss of heat

Water leakage

Foil break

Day trouble

Low bottled gas level

High temp

Low temp

Loss of air flow

Carbon monoxide detected

Tank level

Fire supervisory

Low water pressure

Low CO2

Gate valve sensor

Low water level

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

Information*

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

Page 40

Text Messages

Message

Pump activated

Pump failure

System trouble

AC loss

Low system battery

RAM checksum bad

ROM checksum bad

System reset

Panel program changed

Self-test failure

System shutdown

Battery test failure

Ground fault

Battery missing/dead

Power supply over current

Engineer reset

Sounder/Relay troubles

Bell 1

Bell 2

Alarm relay

Trouble relay

Reversing relay

Notification appliance ckt. #3

Notification appliance ckt. #4

System peripheral troubles

Polling loop open

Polling loop short

Expansion module failure

Repeater failure

Local printer paper out

Local printer failure

Expansion module DC loss

Expansion module low battery

Expansion module reset

Expansion module tamper

Expansion module AC loss

Expansion module self-test fail

RF receiver jam detect

Communication troubles

Telco 1 fault

Telco 2 fault

Long range radio

Fail to communicate

Loss of radio supervision

Loss of central polling

Long range radio VSWR problem

Protection loop trouble


2-3

2-3

2-3

2-3

2-3

2-3

2*-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

Information*

1-2-3

1-2-3

2-3

2-3

2-3

2*-3

2*-3

2-3

2-3

2*-3

2-3

2*-3

2-3

2-3

2-3

2-3

1-2-3

2-3

1-2-3

2*-3

2-3

1-2-3

2-3

Message

Protection loop trouble

Protection loop open

Protection loop short

Fire trouble

Exit error alarm (zone)

Panic zone trouble

Hold-up zone trouble

Swinger trouble

Cross-zone trouble

Sensor trouble

Loss of supervisory - FR

Loss of supervisory - RPM

Sensor tamper

RF transmitter low battery

Smoke detector high sensitivity

Smoke detector low sensitivity

Intrusion detector high sensitivity

Intrusion detector low sensitivity

Sensor self-test failure

Sensor watch trouble

Drift compensation error

Maintenance alert

Late to open

Late to close

Auto-arm failure trouble

Partial arm trouble

Exit error

User on premises

Recent close

Wrong code entry

Legal code entry

Auto-arm time extended trouble

Panic alarm reset

Service on / off premises

1-2-3

2-3

2-3

2-3

2-3

1-2-3

1-2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

2-3

1-2-3

2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

Information*

2-3

2-3

2-3

2-3

2-3

Information Index

1: Zone / User

2: Area

3:Date and Time

*: Module ID will be reported.

Page 42

Text Messages

UC300 Trouble Restore Messages

Message

24 Hr. non-burglary restore

Gas detection restore

Refrigeration restore

Loss of heat restore

Water leakage restore

Foil break restore

Day trouble restore

Low bottled gas level restore

High temp restore

Low temp restore

Loss of air flow restore

Carbon monoxide detected restore

Tank level restore

Fire supervisory restore

Low water pressure restore

Low CO2 restore

Gate valve sensor restore

Low water level restore

Pump activated restore

Pump failure restore

System trouble restore

AC loss restore

Low system battery restore

RAM checksum bad restore

ROM checksum bad restore

System reset restore

Panel program changed

Self-test failure restore

System shutdown restore

Battery test failure restore

Ground fault restore

Battery missing/dead restore

Power supply over current restore

Engineer reset restore

Sounder/Relay troubles restore

Bell 1 restore

Bell 2 restore

Alarm relay restore

Trouble relay restore

Reversing relay restore

Notification appliance ckt. #3 restore

Notification appliance ckt. #4 restore

System peripheral troubles restore

Polling loop open restore

Polling loop short restore

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

Information*

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3


Message

Expansion module failure restore

Repeater failure restore

Local printer paper out restore

Local printer failure restore

Expansion module DC loss restore

Expansion module low battery restore

Expansion module reset restore

Expansion module tamper restore

Expansion module AC loss restore

Expansion module self-test fail restore

RF receiver jam detect restore

Communication troubles restore

Telco 1 fault restore

Telco 2 fault restore

Long range radio restore

Fail to communicate restore

Loss of radio supervision restore

Loss of central polling restore

Long range radio VSWR problem restore

Protection loop trouble restore

Protection loop trouble restore

Protection loop open restore

Protection loop short restore

Fire trouble restore

Exit error alarm (zone) restore

Panic zone trouble restore

Hold-up zone trouble restore

Swinger trouble restore

Cross-zone trouble restore

Sensor trouble restore

Loss of supervisory - FR restore

Loss of supervisory - RPM restore

Sensor tamper restore

RF transmitter low battery restore

Smoke detector high sensitivity restore

Smoke detector low sensitivity restore

Intrusion detector high sensitivity restore

Intrusion detector low sensitivity restore

Sensor self-test failure restore

Sensor watch trouble restore

Drift compensation error restore

Maintenance alert restore

Late to open restore

Late to close restore

Auto-arm failure trouble restore

Partial arm trouble restore

Exit error restore

Page 44

Text Messages

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2-3

2-3

2-3

2-3

1-2-3

2-3

1-2-3

2-3

2*-3

2*-3

2-3

2-3

2*-3

2-3

Information*

2*-3

2-3

2-3

2-3

1-2-3

2-3

1-2-3

2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

1-2-3

2*-3

2-3

2-3

2-3

2-3

2-3

2-3

2-3

1-2-3

1-2-3

Message

User on premises

Recent close

Wrong code entry

Legal code entry

Auto-arm time extended trouble

Panic alarm reset

Service on / off premises

Information*

1-2-3

2-3

2-3

2-3

1-2-3

2-3

2-3

Information Index

1: Zone / User

2: Area

3:Date and Time

*: Module ID will be reported.


Chapter 9: Troubleshooting

This chapter describes some basic issues that may occur on your

PCS250G. It is not intended to be a complete guide for all possible issues. If you have tried the possible solutions provided below and are still experiencing technical issues, contact your installer.

Symptom Solution(s)

No LEDs lit; no signs of operation

Unit cannot be accessed remotely by remote access software

• Check cable connections

• Check power status

• Check accuracy and spelling of access commands

(e.g., IP port, IP address, etc.)

• Check GPRS service status (SIM card LED should be steady green or flashing green quickly)

• System may be busy reporting events (quick green flashing of SIM card LED), wait and retry

• Check power status of panel

• Ensure the SIM card supports SMS services

No execution of

SMS commands

• Ensure the command is correct, as well as the password

• System may be busy reporting events, wait and retry



• Check cable interconnections

• Check power status of panel

No SMS reporting • Ensure panel is configured for SMS reporting


GPRS reporting not successful after first attempt


• Ensure the panel is properly configured to work with the IPR512 receiver or IPRS-7 software

Page 46

Troubleshooting

Index

A

Access Point Name ................................................................................... 18

Alarm Messages .................................................................................. 35, 39

Antenna Extension.................................................................................... 15

Antenna Specifications ............................................................................. 9

APN password ...........................................................................................18

user name ..........................................................................................18

Arm/Disarm messages ........................................................................................... 36

Arm/Disarm via Text Message .............................................................. 26

B

BabyWare .....................................................................................................29

BabyWare Access........................................................................................20

BabyWare access .......................................................................................17

Backup reporting .......................................................................................22

Bandwidth saver mode ...........................................................................17

C

Cancel SMS ..................................................................................................34

Communicating Using Text Messages ..............................................17

Compatibility ................................................................................................ 5

Configuring the PCS250G ......................................................................17

Consumption ................................................................................................ 9

Control panel ................................................................4, 8, 10, 11, 18, 21 presence ............................................................................................31

reporting events .............................................................................24

D

Digiplex EVO ........................................................................................32, 34

Dimensions .................................................................................................... 9

Disarming messages .........................................................................36, 40

Domain name ............................................................................................. 28

Dual SIM card ................................................................................................. 8

E

Encryption....................................................................................................... 9

End-user SMS programming .................................................................32

Event Call Options .....................................................................................33

EVO ...................................................................................................20, 21, 24

EVO Series ....................................................................................................22

EVO192 ............................................................................................................ 5

External power input ...............................................................................14

F

Firmware upgrades ...................................................................................30

Index Page 47

Forwarding SMS Messages ....................................................................18

G

GPRS ........................................................................................................11, 24 channel ...............................................................................................22

LED feedback 7 reporting ............................................................................................20

Ground ..........................................................................................................14

GSM network ..............................................................................................18

remote access ..................................................................................27

cell phone network.........................................................................31

network connection loss .............................................................31

GSM/GPRS modem ...................................................................................22

I

Included Items .............................................................................................. 5

Internet failure ............................................................................................22

IP Address .....................................................................................................33

IP Port ............................................................................................................33

IPR512 GPRS/IP Monitoring Receiver .................................................24

IPRS-7 .............................................................................................................22

K

K641.................................................................................................................. 5

K641+ ............................................................................................................... 5

K641R ............................................................................................................... 5

Knockout holes ..........................................................................................15

L

Labels ......................................................................................................35, 38

Languages ....................................................................................................25

LED .................................................................................................................... 6

LED Feedback ............................................................................................... 7

Light-emitting diodes. See LED

List of SMS commands ............................................................................27

Loss of GSM service ..................................................................................31

M

Master Programming ...............................................................................32

MG Series ........................................................................................................ 5

MG Series ........................................................................................................ 5

MG/SP / E-Series ....................................................................20, 21, 32, 34

Module supervision ..................................................................................31

N

NEware ..........................................................................................................29

O

Operating Temperature ............................................................................ 9

Page 48

Index

P

PCS250G communication loss ........................................................................ 7 configuration ...................................................................................17

LED feedback ...................................................................................... 7 overview .............................................................................................. 6 specifications ..................................................................................... 9

Phone number ......................................................................27, 29, 32, 33

Power input ................................................................................................... 9

Power supply ..............................................................................................14

connections ......................................................................................14

Pre-defined text messages .............................................................35, 38

Private Network .........................................................................................30

Programming phone numbers ............................................................18

Provider redundancy ................................................................................. 8

Public Network ...........................................................................................29

R

Receiver settings ........................................................................................21

Receiving Text Messages ........................................................................18

Registration parameters .........................................................................18

Remote access ............................................................................................20

Required/Optional Items .......................................................................... 5

Reset ...............................................................................................................27

Rod antenna ................................................................................................15

S

Serial cable connector .............................................................................11

Serial port ..............................................................................................12, 24

Signal strength ...........................................................................................27

LED feedback ..................................................................................... 7

SIM card ...............................................................................................7, 8, 17 connection ........................................................................................10

installation ........................................................................................10

socket

.................................................................................................30

SIM card 1

LED feedback ..................................................................................... 7

SIM card 2

LED feedback ..................................................................................... 7

SMS backup reporting ............................................................................22

commands .................................................................................18, 27 languages ..........................................................................................25

messages ...........................................................................................31

phone number special characters ............................................33

text message format .....................................................................26

SMS commands

APN ......................................................................................................27

Index Page 49

APN password .................................................................................27

APN user ............................................................................................27

arm/disarm .......................................................................................28

clear APN ...........................................................................................27

clear domain name ........................................................................28

disable bandwidth saver mode .................................................27

enable bandwidth saver mode .................................................27

GPRS remote access ......................................................................27

IP address ..........................................................................................27

reset PCS250G .................................................................................27

set domain name ............................................................................28

signal strength .................................................................................27

view APN ............................................................................................28

SMS messages

Language ...........................................................................................25

SMS Protocol Specifications ......................................................... 9

SP Series ................................................................................................... 5, 22

Specifications ................................................................................................ 9

Supervision ..................................................................................................31

System Components .................................................................................. 6

System features ............................................................................................ 4

T

Tamper switch ..........................................................................................6, 8

TCP/IP password ........................................................................................29

Technical specifications ............................................................................ 9

Text message notification ......................................................................24

Text Messages ............................................................................................17

Text messages 35, 38

Trouble ..........................................................................................................24

Trouble event messages........................................................... 37, 40, 43

Trouble restore messages ......................................................................38

U

UC300 ............................................................................................................13

UC300 Connection ....................................................................................13

UC300 SMS messages ..............................................................................38

UC300 text messages ...............................................................................38

Upload/download ..............................................................................29, 30

User PC Software Password ...................................................................33

V

Viewing GPRS IP information ................................................................34

VSMS command .........................................................................................23

W

Wait for call ..................................................................................................30

Weight ............................................................................................................. 9

Wire length ..................................................................................................14

Page 50

Index

Notes

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Warranty

For complete warranty information, please visit www.paradox.com/terms. Your use of the Paradox product signifies your acceptance of all warranty terms and conditions.

Paradox, Spectra, EVO, Digiplex and BabyWare are trademarks or registered trademarks of Paradox Security Systems (Bahamas)

Ltd. or its affiliates in Canada, the United States and/or other countries. For the latest product approvals, such as UL and CE, please visit www.paradox.com.

© 2014 Paradox Security Systems Ltd. All rights reserved.

Specifications may change without prior notice.

Patents

One or more of the following US patents may apply: 7046142,

6215399, 6111256, RE40650, 5920259, 5886632, 5571803 and

RE39406 and other pending patents may apply. Canadian and international patents may also apply.

Additional Considerations

Annual verification of timing of an alarm and a fault message is required.

ATS5 requirements is the arithmetic mean of all transmissions is less than or equal to 20 seconds and 95% of all transmissions are less than or equal to 30 seconds. Time is measured from the moment the message is reported on a local keypad to when the monitoring station receiver successfully receives the message. This can be accomplished by contacting the monitoring station and sending a text message and calculating the time from which the message appears on the local keypad and when the monitoring station receives the same message.

As with traditional land-line reporting an acknowledgement (kiss-off ) signal is used when the IP150 or PCS250G sends a valid message to a receiver that is typically used in a monitoring station. This acknowledgement is generated within 5 seconds.

Discuss with your service provider the different options that are available for monitoring; for example, the frequency of supervision.

The transmission of an alarm message may be negatively affected by a variety of factors. These may include disruptions in 3 rd

party services like internet access and GSM service. If after a set amount of transmission attempt are unsuccessful local and remote messages are generated.

Standard set of commonly available hand tool are require to install equipment; no equipment adjustments are necessary. When configured as indicated the

PCS250G

surpass the ATS5 performance criteria set out in

EN 50131-1.

For certified Paradox distributors:

For technical support in Canada or the U.S., call 1-800-791-1919,

Monday to Friday from 8:00 a.m. to 8:00 p.m. EST.

For technical support outside Canada and the U.S., call 00-1-450-491-7444, Monday to Friday from

8:00 a.m. to 8:00 p.m. EST.

To learn more about the complete line of Paradox products, please visit www.paradox.com.

PCS250G Reference and Installation Manual

PCS250G Communicator Module V2.12

The Vital Link

Reference and Installation Manual

Table of Contents

Chapter 1: Introduction

Features

In the Box

Required/Optional Items

Compatibility

Chapter 2: Overview

System Components

LED Feedback

Communication Loss

SIM Card Functionality

Tamper Switch Functionality

Specifications

Chapter 3: Connections

SIM Card Connection

GPRS Connections

Communication Bridge

UC300 Connection

Optional Power Supply Connections

Using an External Power Input

Chapter 4: Installation

Antenna Extension Installation (Optional)

Module Installation

Chapter 5: Configuring the PCS250G

Frequency Band

Bandwidth Saver Mode

SMS Forwarding

Communicating Using Text Messages

Programming Phone Numbers At The Panel

Forwarding SMS Text Messages

Receiving Text Messages

Configuring GSM Network Provider Information

Configuring BabyWare Access

Programming and Registering GPRS Reporting

Options

SMS Backup Reporting

Configuring the PCS250G for SMS Backup Reporting

Troubles

Text Message Notification

SMS Language

Arm/Disarm System via Text Message

List of SMS Commands

Chapter 6: Upload/Download

Public Network

Private Network

Chapter 7: Module Supervision

End User SMS Programming

End User SMS Programming with Digiplex EVO

End User SMS Programming with MG/SP / E-Series

View GPRS IP Information

Viewing GPRS IP Information with Digiplex EVO

Viewing GPRS IP Information with MG/SP / E-Series

Chapter 8: Text Messages

Alarm Messages

Arming/Disarming Messages

Trouble Event Messages

Trouble Restore Messages

UC300 Messages

UC300 Alarm Messages

UC300 Arming/Disarming Messages

UC300 Trouble Messages

UC300 Trouble Restore Messages

Chapter 9: Troubleshooting

Index

Notes

Warranty

Patents

Additional Considerations

Related manuals

PARADOX

PCS250G

PARADOX

UC300

PARADOX

PCS250G

PARADOX