TWC WiFi® Hotspot Welcome Guide
Welcome to the TWC WiFi® Hotspot Nationwide network!
Your TWC WiFi Hotspot is intended for your customers to use, at no cost to you.
Use this guide to customize the WiFi experience to your needs and to promote
your business.
• Enable up to 60 minutes of daily FREE access time (the default is
30 minutes per month)
• Add your business logo and message to the guest WiFi sign-in page
• Direct customers to your website after sign-in
• Display enclosed signage to let customers know you offer WiFi
•
TWC WiFi Hotspots are different than your Business WiFi
Customize the WiFi experience to your needs
Go to www.admin.twcwifi.com to
manage your hotspot settings in our
easy-to-use WiFi Management Portal.
Sign in using the credentials sent to you in an
email after installation. In this portal you can:
• Add business logo
• Create custom welcome message
• Direct customers to your website
after sign-in
Length of Connection
• Enable DAILY free access
2
2
You can also:
1
• View and download reports on WiFi activity
6
8
• Assign admin access to others
Total
Devices
• Find support tools – User Guide, Video, FAQs
23
Remember, access to your hotspot is always free for TWC Internet
subscribers*. By enabling DAILY free access, all other guests can enjoy WiFi.
4
< 1 Min
1-15 Min
15-30 Min
30-60 Min
1-2 Hours
2-6 Hours
> 6 Hours
Display the signage provided to let people
know you have Free WiFi
Welcome!
Enjoy WiFi here.
Enjoy WiFi Here
Removable Double-Sided
Window Decal
Find more places to connect
with the free WiFi Finder app.
WiFi Finder
Go to
1
Follow sign in prompts
Select the TWCWiFi network
Open your browser
Follow sign in prompts
3
3
Open your browser
2
Select the TWCWiFi network
Find more hotspots with the
free TWC WiFi Finder app
1
2
or call
TWC WiFi® is available for all TWC Internet customers except Basic, Lite, Every Day Low Price and Essentials service tiers.
Subject to change without notice. Some restrictions apply. TWC WiFi and the eye/ear logo are trademarks of Time Warner Inc.
Used under license. ©2015 Time Warner Cable Enterprises LLC. All Rights Reserved.
Easel Back Sign
Try our WiFi Hotspots
TWC WiFi® Hotspots are always FREE
to TWC Internet customers.*
Not a customer? No worries. Free Trial
and Access Pass options available.
*Not available for Basic, Lite, Every Day Low Price and
Essential service tiers. ©2015 Time Warner Cable Enterprises LLC.
All rights reserved. TWC WiFi® and the eye/ear symbol
are trademarks of Time Warner Inc. Used under license.
Table Tents
Find your business on the
TWC WiFi coverage map
• Your business will be displayed on the
TWC and partner WiFi coverage maps
and apps approximately two weeks
after activating your hotspot
• Check out the map at
http://twc.com/wificoverage
or download the free
WiFi Finder app available
on Google Play and the
App Store
• As a Business Class Internet customer, you
can also enjoy free access to TWC WiFi
and partner hotspots nationwide
TWC WiFi Hotspot Checklist
Customize the WiFi sign-in experience
for guests using the WiFi Management
Portal at www.admin.twcwifi.com
Display the signage provided in this package
to let customers know you have free WiFi
Try out your new WiFi hotspot by
selecting the TWCWiFi network name
Locate your business on the WiFi coverage
map two weeks after activation
Access TWC WiFi Hotspot Resources
1
Customize your TWC WiFi Hotspot experience at www.admin.twcwifi.com
2
Learn more about TWC WiFi Hotspots at http://business.twc.com/twcwifi
3
Find FAQs, How to Video and the WiFi Management Portal User Guide at
business.twc.com/HelpSite/twcwifi
4
Check out your business listing or find other WiFi Hotspots on the TWC WiFi
Coverage Map at http://twc.com/wificoverage
5
For WiFi support, credentials for the WiFi Management Portal, or to request
additional marketing materials, please call our WiFi Hotspot Hotline at
1-855-344-4693.
6
Learn more about other Time Warner Cable Business Class Services at
http://business.twc.com
*TWC WiFi® is available for Time Warner Cable residential Internet customers with minimum Standard or Extreme Service and all Business Class Internet
customers. Subject to change without notice. Some restrictions apply. TWC WiFi and the eye/ear logo are trademarks of Time Warner Inc. Used under license.
©2015 Time Warner Cable Enterprises LLC. All Rights Reserved.
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