Cashless Vending System Quick Reference Guide

 

SYSTOPIA  CASHLESS  VENDING  SYSTEM  –  

 

Quick  Reference  Guide

 

 

This  document  covers  the  following  Systopia  cashless   vending  system  processes:  

1. What  is  Cashless  Vending?  

 

 

 

3. Topping  Up  Your  Account  Credit  

2. Why  Have  Cashless  Vending?  

There  are  two  ways  to  access  your  Systopia  

3. Topping  Up  Your  Account  Credit  

4. Managing/Viewing  Your  Systopia  Account   account  and  top  up  your  credit:  

5. Automatically  Increasing  Your  Account  Balance  (Auto   Via  the  Intranet.  

Top-­‐Up)  

From  the  Systopia  ‘Top-­‐Up’  machines.  

6. Visitors  

7. Additional  Information  

From  the  Intranet  

 

1. What  is  Cashless  Vending?  

Thames  Court  will  not  accept  cash  for  purchases   made  at  any  catering  till.    Every  staff  member  will   have  an  account  and  an  account  card  (security  

Access  the  Good2Go  link   https://good2go.uklon.fg.rbc.com

 

If  you  are  a  new  user  click  on  the  ‘New  User’   button,  otherwise  log-­‐in  using  your  Card   number  and  Good2Go  password   card),  which  will  have  to  be  ‘topped  up'  with   credit  in  advance.    Employees  will  use  the  card,   instead  of  cash,  for  all  purchase  transactions.  

 

2. Why  Have  Cashless  Vending?  

Cashless  vending  provides  the  following  benefits:  

Reduces  queuing  times  -­‐  ‘Point  of  Sale’   transactions  will  be  a  lot  smoother  and  a   much  speedier  process.  

Processing  cash  is  costly  and  labour  intensive  

–  cash  transactions  take  longer  to  process.  

Staff  are  not  unnecessarily  inconvenienced   by  having  to  have  cash  on  hand  to  purchase   lunch  and  snacks  and  can  monitor  their   purchases  and  spend  

 

 

 

 

 

 

 

 

 

 

 

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SYSTOPIA  CASHLESS  VENDING  SYSTEM  –  

 

Quick  Reference  Guide

 

Your  card  number  is  the  6  digit  number   can  be  found  on  the  back  of  your  access   card  

Create  yourself  a  password.  Your   password  must  have  a  minimum  length   of  8  and  contain  at  least  2  numbers  and  

Enter  your  Card  number   have  uppercase  and  lower  case   characters  

 

Enter  your  name  as  it  appears  on  your   card  &  RBC  email  address    

Press  create  and  you  now  have  an  active  

Good2Go  web  account.

 

Select  2  secret  questions  and  type  in  your   answer,  these  will  be  requested  should   you  need  to  reset  your  password.  

 

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SYSTOPIA  CASHLESS  VENDING  SYSTEM  –  

 

Quick  Reference  Guide

 

 

 

Adding  Funds  From  the  Systopia  ‘Top-­‐Up’  

 

  machines  

 

Insert  your  security  card  into  the  machine.  

If  using  the  Systopia  Top-­‐Up  Machine  

 

You  will  be  required  to  insert  your  

  credit/debit  card  and  enter  your  PIN.  

 

 

 

 

 

If  using  the  Web  Application  (via  the  

Intranet)   Once  either  method  has  been  selected,  the  

Good2Go  home  page  is  displayed.  

To  the  right  of  the  screen,  your  name  and   account  balance  is  displayed.  

From  the  Good2Go  Home  page,  select  the  

TOPUP  –  CHIP  &  PIN  option.    

 

The  system  will  require  you  to  enter  your   credit/debit  card  details  and  click  the  SEND    

 

 

 

 

 

 

Click  on  the  required  amount  you  wish  to   add  to  your  Systopia  account.  

 

 

 

 

 

 

The  account  balance  will  now  display  the  new   credit  total.  

 

 

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SYSTOPIA  CASHLESS  VENDING  SYSTEM  –  

 

Quick  Reference  Guide

 

 

 

4.  Managing/Viewing  Your  Systopia  

 

6.  Visitors  

Account  

Visitors  to  Thames  Court  can  be  issued  with  a  

From  the  Good2Go  Home  page,  select  the  

MANAGE  ACCOUNT  option.   special  catering  visitor  card.  Enquire  with  a   member  of  the  catering  team  to  obtain  this  card.  

 

 

7.  Additional  Information  

By  default,  you  will  see  a  list  of  the   transactions  on  your  account,  for  that  day.  

 

 

 

 

You  can  change  the  date  by  selecting  the  

  appropriate  drop  down  list,  alternatively  you   can  click  on  the  -­‐  5  DAYS  or  +  5  DAYS  buttons.  

5.    Automatically  Increasing  Your  

Refunds  

Refunds  can  only  be  given  by  an  authorised   member  of  the  Catering  team.    If  you  are  leaving  

RBC,  please  ensure  you  receive  a  full  refund  prior   to  departing  the  building  on  the  last  day.  Refunds   under  £5  are  not  given  and  you  are  encouraged   to  spend  the  balance  before  you  leave.

 

Lost  Security  cards  

Account  Balance  (Auto-­‐Top  Up)  

When  your  balance  goes  below  five  pounds,  you   can  automatically  have  your  account  increased  by   a  further  twenty  pounds.  

If  your  security  card  is  lost,  your  account  funds   will  not  be  affected.    As  the  funds  are  held  on  the   account  and  not  an  individual  card,  you  can  use   the  new  security  card  as  you  did  the  previous  one.  

From  the  MANAGE  ACCOUNT  page,  select   the  AUTO-­‐TOPUP  button.  

The  Secure  Auto–Top  Up  window  will  appear.  

 

 

 

 

 

Assistance  

If  you  require  further  assistance  or  experience   any  issues  please  contact  the  UK  Facilities  

Helpdesk  on  [email protected]

 

Enter  your  credit/debit  card  details  and  click   the  Send  button.  

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