Nortel Compact Plus Release 3 Norstar Compact Plus Quick Programming Guide
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Norstar
Compact Plus Release 3
Quick Programming Guide
This guide is published by Nortel (Northern Telecom) on behalf of British
Telecommunications PLC. All possible care has been taken in the preparation of this publication, but British Telecommunications PLC assumes no liability for any inaccuracies that occur. British Telecommunications PLC reserves the right to make changes without notice both to this publication and to the product that it describes.
No part of this publication can be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any human of computer language in any form or by any means without prior written permission of British
Telecommunications PLC.
If you find any errors in this publication, or want to make suggestions for its improvement, please write to:
British Telecommunications
Norstar Product Manager
Weston House 246 Holborn
London, WC1V 7DQ
British Telecom is a registered trademark of:
British Telecommunications PLC
Registered Office 81, Newgate Street
London, EC1A 7AJ
Meridian, Companion and Norstar are trademarks of Nortel.
Meridian Norstar Business Communications System is manufactured by Nortel.
Touchtone is a trademark of British Telecom.
This document is for use with Compact Plus Release3 Norstar UK.
P0905537 Issue 01
Printed in Canada
© 1999 Northern Telecom
Copyright Notice
This Nortel documentation is protected by copyright. It cannot be copied in any form or medium except pursuant to the Nortel Licence to Copy
Documentation (“Licence”). If a licence has been purchased, it is enclosed with this copy of Nortel documentation.
Table of Contents
SECTION 1 GENERAL INFORMATION
Getting started ............................................................................................................................................................................................................ 2
Extension keys
Display keys
Using the keypad to enter letters
Conventions
To begin a programming session ............................................................................................................................................................... 5
Basic password
System Administrator password
System Administrator Plus password
Ending a programming session
SECTION II PROGRAMMING USING THE BASIC PASSWORD
Time and Date ............................................................................................................................................................................................................. 7
Changing the time and date settings
Shortcut – Date change only
SECTION II1 PROGRAMMING USING THE SYSTEM ADMINISTRATOR PASSWORD
Pickup Groups .............................................................................................................................................................................................................. 9
Assigning an extension
Answering an extension
SECTION 1V PROGRAMMING USING THE SYSTEM ADMINISTRATOR PLUS PASSWORD
Line access .................................................................................................................................................................................................................... 11
Line assignment
Line appearances
Restrictions ................................................................................................................................................................................................................... 14
Selecting a filter or adding restrictions and exceptions to an extension
Assigning a dialling filter to a line
Assigning a restriction filter to an extension
Speed Dial ...................................................................................................................................................................................................................... 18
Shortcuts
Programming a system-wide Speed Dial code
Selecting a line for the new Speed Dial code
Choosing the Speed Dial display format
Programming a name for the Speed Dial code
Confirming the dialling restrictions
Call Forward No Answer ................................................................................................................................................................................ 22
Call Forward On Busy ....................................................................................................................................................................................... 24
Naming Extensions .............................................................................................................................................................................................. 26
Moving Extensions ................................................................................................................................................................................................ 27
Ringing Service ......................................................................................................................................................................................................... 29
Turning Ringing Service on or off
SECTION V REFERENCE
Programming Map (System Administrator Plus Password)........................................................................................ 31
S E C T I O N I
Getting started
The Norstar Compact Plus Quick Programming Guide is a quick reference when you need information on some of the more commonly used features of this system.
For more detailed information, refer to the System Administration Guide. It contains everything needed to gain access to and programme the many features of the system.
Before you begin programming, you need to prepare the system. Start by placing the programming overlay on the extension as shown below.
M7310N
Heading
Back
Show
Next
M7324N
Heading
Back
Norstar Programming Overlay M7324N
Show
Next
Four of the keys covered by the overlay have special functions. When one is active, the indicator next to it is lit with a a or a d. Once you end the programming session, the keys return to their normal functions.
The four keys are:
Heading
Shows you the heading for the current level
Back
Show
Next
Moves you back one item at the current level
Shows you the first setting within the level
Moves you one item forward at the current level
2
G e t t i n g s t a r t e d
EXTENSION KEYS
Take a few moments to look over your extension and become familiar with its layout. Unlike the M7310N, the M7324N does not have a shift key (5) or dual memory keys (6). An explanation of each key follows the diagrams below.
M7310N
1
Keypad
2
Display
3
Display keys
4
Memory keys (with indicators)
5
Dual memory keys (without indicators)
6
Shift key
7
Feature key
8
Hold key
9
Release key
M7324N
1
Keypad
2
Display
3
Display key
4
Memory keys (with indicators)
7
Feature key
8
Hold key
9
Release key
8
7 9
3
2
1
4
5
5
8
7
9
1
3
2
4
4
6
4
1
Description
Keypad
2
Display
Used to dial numbers when you make a call and to enter numbers and letters when you programme your extension.
Shows instructions and numbers when you use or programme the extension.
3
Display keys
Activates the instruction that appears on the display above it.
4
Memory keys Activates a number or feature code stored in the key.
5
Dual memory keys
Allows you to store two numbers or feature codes (M7310N only).
6
7
8
9
Shift key
Feature key
Hold key
Release key
Allows you to use the number or feature code stored in the secondary memory of the dual memory key (M7310N only).
Allows you to enter a feature code when you use or programme your extension.
Puts an active call on hold.
Terminates an active call or ends your programming session.
3
G e t t i n g s t a r t e d
DISPLAY KEYS
Use the keys below the display to set and select options. Their functions change depending on the features you programme. Some display options include ADD, CHANGE, OK and DOWN.
Contrast level 2
DOWN UP OK
Display text
Instruction for display key
Display key
USING THE KEYPAD TO ENTER LETTERS
Use the keypad to enter both letters and numbers. For example, to name a Speed Dial code “Terry,” repeatedly press the number on the keypad that represents the first letter of the name until that letter appears on the display. In this example, press the keypad number 3 two times for “E.” press once for the letter D press twice for the letter E press three times for the letter F press four times for the number 3
CONVENTIONS
M7324 model).
Underlined words indicate display key choices. When you see ADD or CHANGE, for example, push the button underneath the word that is shown on the display.
4
To begin a programming session
BASIC PASSWORD
This allows routine programming of individual extensions.
ACTION:
1. Place the programming overlay on the extension as shown on page 2.
3. To programme the TIME code (time and date), enter
* *
8 4 6
2 2 7 4 2
3
(the TIME code), followed by
. Using this example, the display shows:
VISUAL DISPLAY:
1 Jan 12:00 pm
Feature:
Hour: 12:00
NEXT CHANGE
SYSTEM ADMINISTRATOR PASSWORD
This allows access to most of the settings for administration programming.
ACTION:
1. Place the programming overlay on your extension as shown on page 2.
VISUAL DISPLAY:
1 Jan 12:00 pm
3. Using the keypad, enter the System Access
Feature:
Password:
Retry
4. Enter your password: . Press Retry if you enter
Terminal&Extns
the password incorrectly.
Using either of the passwords described above, you can programme the system beginning with “Terminal and
•
Terminal&Extns
• Lines
•
Services
• Sys Speed Dial
•
Passwords
• Time & Date
•
System prgrming
• Software Keys
•
Maintenance
• Using Metrics
5
T o b e g i n a p r o g r a m m i n g s e s s i o n
SYSTEM ADMINISTRATOR PLUS PASSWORD
This allows access to all administration settings as well as several installer settings.
ACTION:
1. Place the programming overlay on your extension as shown on page 2.
VISUAL DISPLAY:
1 Jan 12:00 pm
3. Use the keypad to enter the System Access code:
* *
2 6 6 3 4 4
.
Feature
Password:
Retry
Terminal&Extns
if you enter the password incorrectly.
ENDING A PROGRAMMING SESSION
ACTION:
2. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
End of session
1 Jan 12:00 pm
PROGRAMMING MAP FOR PASSWORDS
COS pswds
Show, Show pwd#
Call Log pswds
Show, Show extn#
Show, Log pswd
Progrming pswds
Reg. pswd 72346
Passwords
Show
Show
SysAdmin+
Sys admin
Basic
727587
23646
22742
6
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
S E C T I O N I I
Time and Date
To adjust the time and date on the entire system, you need only adjust the clock at one extension using the Basic password. The clock, which also controls the schedules for your routing and ringing features, must be re-set after a power failure.
CHANGING THE TIME AND DATE SETTINGS
Use this feature to change the clocks to GMT (winter) and BFT (summer) times. Clocks in spring is
**forward and in fall is **back. In this example, the time is changed to 1:30 p.m. and the date is changed from January 1, 1998, to July 15, 1999.
VISUAL DISPLAY:
1 Jan 12:00 pm
ACTION:
1. Place the overlay (see page 2) on your extension.
Before your programming begins, the display shows:
2. Press followed by
3
(the Time and Date code) followed by
(the Basic password).
2 2 7 4 2
3. Press CHANGE.
Hour:01
NEXT CHANGE
4. Use the keypad to enter the two-digit hour. The display shows one or two digits. The display prompts you to choose AM or PM.
5. Press CHANGE.
6. Press OK.
7. Press NEXT.
8. Press CHANGE.
9. Using the keypad, enter the minutes.
Hour: _ _
CANCL
AM
OK
PM
OK
Hour:01
NEXT
Minutes:00
NEXT
Minutes:__
CANCL
Minutes:30
NEXT
CHANGE
CHANGE
CHANGE
CHANGE
CHANGE
to change the date.
To change the date, continue with Step 10.
10. Press NEXT.
11. Press CHANGE.
Year:98
Next
Year:__
CANCL
CHANGE
7
T i m e a n d D a t e cont’d
ACTION:
12. Use the keypad to enter the year.
13. Press NEXT.
19. Press .
VISUAL DISPLAY:
Year:99
NEXT CHANGE
Month:01
NEXT CHANGE
14. Press CHANGE.
Month:__
CANCL
15. Use the keypad to enter 07 for July (01 is January; 12 is December).
Month:07
NEXT
16. Press NEXT.
17. Press CHANGE.
18. Use the keypad to enter the day (15).
Day:01
NEXT
Day:01
CANCL
Day:15
NEXT
End of session
CHANGE
CHANGE
CHANGE
20. After a few seconds, the date and time reappear on the display.
15 Jul 1:30 pm
SHORTCUT – DATE CHANGE ONLY
To change the date only, jump to that section after beginning the programming session.
To change only the date, begin by placing the overlay on your extension (see page 2).
PROGRAMMING MAP FOR TIME AND DATE
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Time & Date
Show
Hour
Minutes
Year
Month
Day
8
S E C T I O N I I I
Pickup Groups
This feature allows you to answer calls for and from any extension in a Pickup Group.
This section shows you how to assign an extension to a Pickup Group and how to answer a call from any extension within a Pickup Group. You can assign extensions to one of nine Pickup Groups. The options are 1 to 9 and None.
ASSIGNING AN EXTENSION
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 5 using the
System Administrator password.
VISUAL DISPLAY:
Terminal&Extns
3. Enter the number of the extension that you want to programme.
(Extension 234 in this example.)
8. Press CHANGE to assign the extension to Pickup Group 1–9 or None. (We have used 1 as an example.)
10. After a few seconds, the date and time reappear on the display.
Show extn#:
LIST
234:234
COPY
Line access
COPY
Capabilities
COPY
Fwd no answer
FIND
Pickup grp:None
CHANGE
Pickup grp:1
CHANGE
End of session
1 Jan 12:00 pm
9
P i c k u p G r o u p s
ANSWERING AN EXTENSION
If there is more than one incoming call at an extension in a Pickup Group, calls are answered in this sequence:
1. on an extension line,
2. on the prime line, and
3. on internal lines.
This feature cannot be used to retrieve a camped call.
ACTION:
1. Pick up any extension in your pickup group and
VISUAL DISPLAY:
PROGRAMMING MAP FOR SYSTEM PROGRAMMING
Terminals & Extns
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Next
Capabilities
Show
Show
Line assignment
Show, Show line
Line Pool access
Show, Line Pool A
Show, Line Pool B to O
Prime line
Intercom keys
Answer extns
Show, Show extn#
OLI #
Show, 221
Fwd no answer
Show, Fwd to
Fwd on busy
Show, Fwd to
DND on busy
Handsfree
HF on answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
Hotline
Aux. ringer
Redirect ring
Receive tones
ATA settings
Show, ATA ans timer
ATA mode
ATA tone
ATA use
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
10
S E C T I O N I V
Line access
This section shows you both how to assign lines to individual extensions, and how to programme the number of appearances of DIA lines at each extension.
LINE ASSIGNMENT
With this setting, you assign physical lines and Direct Inward Access (DIA) lines to each extension.
• DIA lines are assigned and removed in the same manner as other lines.
• In general, exchange lines are not assigned to extensions unless the extension is used for monitoring incoming calls or making outgoing calls.
• You cannot assign a private line to another extension.
• Each assigned line must appear at an extension at a key with an indicator. If you set a line to Ring only, incoming calls appear on the intercom key
EXCEPTION: Central Answering Position module is only available on the M7324N. The M7100N has no line keys and is assigned any number of lines, but you must be sure that all lines assigned to the M7100N are set to ring. Otherwise, incoming calls are not heard.
ACTION: VISUAL DISPLAY:
1. Begin by following the instructions under “To begin a programming
Terminal&Extns
session” on page 6 using the System Administrator Plus password.
Show extn#:
3. Enter the number of the extension you want to programme.
Extension 221 is used as an example.
6. Enter the line number. Line number 001 is used as an example.
7. Press SCAN to see the setting.
8. Press CHANGE to change the setting for each line: Ring only,
Appr&Ring, Appr. Only or Unassigned.
LIST
221:221
COPY FIND
Line access
COPY
Show line...
SCAN LIST
Show line: 001
SCAN BKSP LIST
L002:
SCAN FIND CHANGE
Appr&Ring
SCAN FIND CHANGE
End of session
10. After a few seconds, the date and time reappear on the display.
15 Jul 1:30 pm
11
L i n e a c c e s s
LINE APPEARANCES
With this setting, you can programme the number of appearances a DIA line is permitted at each extension.
• Line appearances rely on the previously described line-assignment setting, Ring Only, Appr&Ring or
Appr. only. If you choose Appr&Ring or Appr. only, there can be as many simultaneous DDI calls as there are DIA key appearances. If Ring only is chosen, there can be as many simultaneous DDI calls as there are intercom keys. At least one intercom key is to remain open for outgoing calls.
•
It is best to limit the number of line keys to four per extension. More line keys can be programmed on any given extension by programming fewer on another extension. For example, choose this option to programme 20 keys on an extension equipped with a Central Answering Position module.
ACTION:
1. Begin the session by following the instructions under “To begin a
programming session” on page 6 using the System Administrator
Plus password.
VISUAL DISPLAY:
Terminal&Extns
Show extn#:
LIST
3. Enter the number of the extension you want to programme.
The number 221 is used as an example.
221:221
COPY
Line access
FIND
Show line...
SCAN LIST
6. Enter the line number. The number 282 is used as an example.
L282:Appr&Ring
SCAN FIND CHANGE
Appearances:1
CHANGE
8. Press CHANGE and enter . For our example, we have chosen to
Appearances:4
have DIA line 282 appear on extension 221 four times.
CANCL BKSP OK
9. Press OK.
Appearances:4
CHANGE
End of session
11. After a few seconds, the date and time reappear on the display.
1 Jan 12:00 pm
12
L i n e a c c e s s
PROGRAMMING MAP FOR LINES
Terminals & Extns
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Show
Line assignment
Show, Show line
Line Pool access
Show, Line Pool A
Show, Line Pool B to O
Prime line
Intercom keys
Answer extns
Show, Show extn#
OLI #
Show, 221
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
13
Restrictions
This feature prevents users from dialling certain numbers by assigning filters (packages of pre-set restrictions) to a line or extension. Filters can be added to an extension even if that extension shares a line. You can also programme extensions to override the filters.
Some of the more popular filters that restrict long-distance calls are already in place by default. Please refer to your System Administration Guide for a complete list of default filters.
In the following example, we assign restriction filter 11 to extension 221. Then we add a restriction and an exception to restriction filter 11.
SELECTING A FILTER OR ADDING RESTRICTIONS AND
EXCEPTIONS TO AN EXTENSION
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the
System Administrator Plus password.
VISUAL DISPLAY:
Terminal&Extns
Show extn#:
3. Enter 221 (as an example).
221:221
FIND
Line access
COPY
Restrictions
COPY
You can now add a filter.
Restrn filters
Show filter:_ _
COPY
Restrn flt 11
COPY
LIST
FIND
You have selected a filter. You can now add restrictions.
10. Press ADD.
No restrictions
ADD
Restrn 01:__
ANY
14
R e s t r i c t i o n s cont’d
ACTION:
11. Press ANY.
13. Press OK. Now, extension 221 cannot dial out a number with
8 as the second digit.
You can now add an exception.
16. Press ADD. Remember, you are still programming dialling filter 11, restriction 01 for extension 221.
18. Press OK. Numbers that begin with 0800 can now be dialled.
20. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
Restrn 01:•__
ANY BKSP
Restrn 01:•8
ANY BKSP
Restrn 01:•8
ADD
OK
OK
REMOVE
Deny: •8
No overrides
ADD
Override 001:_
ANY rride 001:0800
ANY BKSP OK
Override 001:0800
ADD REMOVE
End of session
1 Jan 12:00 pm
ASSIGNING A DIALLING FILTER TO A LINE
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the
System Administrator Plus password.
VISUAL DISPLAY:
Terminal&Extns
Lines
Show line:_ _ _
Line001:Line001
FIND
15
R e s t r i c t i o n s cont’d
ACTION:
10. Press CHANGE.
can be called, but from this line only.
13. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
Name:Line001
CHANGE
Restrictions
COPY
Restrn filters
Line restrns
Normal:03
CLR
Use flt:_ _
CANCL
Normal:00
CHANGE
End of session
CHANGE
1 Jan 12:00 pm
ASSIGNING A RESTRICTION FILTER TO AN EXTENSION
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the
System Administrator Plus password.
VISUAL DISPLAY:
Terminal&Extns
Show extn#:___
227:227
COPY
Line access
COPY
Restrictions
COPY
Restrn filters
FIND
16
R e s t r i c t i o n s cont’d
ACTION: VISUAL DISPLAY:
Extn restrns
Filters
10. Press CHANGE.
13. After a few seconds, the date and time reappear on the display.
Normal:02
CLR
Use flt:___
CHANGE
11. Press . (Dialling filter 01 restricts calls to local numbers only.
Normal:01
You cannot dial long-distance numbers, even using line 001.)
CLR
End of session
CHANGE
1 Jan 12:00 pm
PROGRAMMING MAP FOR LINES
Lines
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Show
Show line
Enter line number or
Next to go through a list of the lines.
Show
Name
Next
Restictions
Show
Restrn filters
Line restrns
Remote restrns
17
Speed Dial
This Speed Dial section shows you how to programme a new Speed Dial code from start to finish, including:
• Programming a system-wide Speed Dial code
• Selecting a line for the Speed Dial code
• Choosing the Speed Dial display format
• Programming a name for the Speed Dial code
• Confirming the dialling restrictions
ACTION:
1. Begin the session by following the instructions under “To begin a
programming session” on page 6 using the System Administrator
Plus password.
VISUAL DISPLAY:
Terminal&Extns
Sys Speed Dial
3. Continue programming using the instructions under each feature in the pages that follow.
18
SHORTCUTS
If you want to re-programme just one part of the Speed Dial feature – for example, Choosing a
Speed Dial format display – you can jump to that section after beginning a programming session.
To do that, complete steps 1 and 2 as above. Then follow the steps below to accomplish the task.
Selecting a line for the Speed Dial code
2. Enter the Speed Dial code for which you wish to select a line.
5. Press CHANGE until the line you want is on the display.
Choosing the Speed Dial display format
2. Enter the Speed Dial code for which you wish to change the format.
5. Press CHANGE to change between Y (do not display digits) and N (display digits).
S p e e d D i a l
SHORTCUTS cont’d
Programming a name for the Speed Dial code (NOTE: To do this, Display format must be set to “Yes.”
2. Enter the Speed Dial code for which you wish to change the name.
5. Press CHANGE.
6. Use the keypad and – –> until the entire name is entered.
Confirming dialling restrictions
2. Enter the Speed Dial code for which you wish to select a line.
5. Use CHANGE to change between Y (bypass restrictions) and N (do not bypass restrictions).
Ending the session
date and time.
PROGRAMMING A SYSTEM-WIDE SPEED DIAL CODE
ACTION: VISUAL DISPLAY:
Speed Dial #:_ _
2. Enter the Speed Dial code (from 01 to 70) you wish to programme
(for example, 01).
Speed Dial #:01
FIND
01:No number
CHANGE
4. Press CHANGE.
01:
CANCL
5. Use the keypad to enter the exchange (for example: 0191 256 7843).
01: 01912567843
The number can contain up to 24 digits.
CANCL BKSP
6. Press OK.
OK
01: 01912567843
CLR CHANGE
19
S p e e d D i a l
SELECTING A LINE FOR THE NEW SPEED DIAL CODE
ACTION:
1. After programming the new exchange as above, the display shows:
VISUAL DISPLAY:
01: 0191 256 7843
CLR CHANGE
3. Press CHANGE repeatedly to scroll through the options
(Use prime line, Use line: _ _ _, Pool code _ and Use routing tabl).
In this example, choose the prime line. Stop scrolling when this comes back up on the display.
Use prime line
CHANGE
Use line: _ _ _
CHANGE
Only extensions where this line appears have access to this Speed Dial code.
CHOOSING THE SPEED DIAL DISPLAY FORMAT
ACTION:
1. After choosing the line as above, you can choose to see either the extension number being dialled or a name that you have chosen.
The display shows:
VISUAL DISPLAY:
Use prime line
CHANGE
3. Press CHANGE to change between Y (see the extension number) and N (to choose a name for the Speed Dial code).
Display digits:Y
CHANGE
Display digits:N
CHANGE
PROGRAMMING A NAME FOR THE SPEED DIAL CODE
ACTION:
2. Press CHANGE.
VISUAL DISPLAY:
Name:Sys Spd Di...
CHANGE
Name: _
– – >
3. Press the number on the keypad that represents the first letter of the
Name:S
name. Press it repeatedly until the letter appears. (Using the name
<– –
“Sutton,” you press the keypad number 7 three times.)
BKSP
4. Press – –> to move to the next letter in the name. Use the keypad and – –> until the entire name is entered. The name can be up to
16 characters long. Press # to enter a space.
Name:SUTTON
<– – BKSP
– – >
– – >
20
S p e e d D i a l
CONFIRMING THE DIALLING RESTRICTIONS
The system cannot bypass dialling restrictions already on the extension or line. This feature can either confirm existing restrictions or lift them. To change the dialling restrictions, refer to “Adjusting the
Dialling restrictions.”
ACTION:
1. After programming the Speed Dial name, the display shows: that line remain in effect.
.
VISUAL DISPLAY:
Name:SUTTON
<– – BKSP – – >
Bypass restr’n:N
CHANGE
End of session
4. After a few seconds, the date and time reappear on the display.
1 Jan 12:00 pm
PROGRAMMING MAP FOR SYSTEM SPEED DIAL
Speed dial #
(Enter number)
Show
Speed dial number is displayed
Use prime line
Display digits
(if display digits=N)
Name (Max. 16 characters)
Bypass restr’n
Sys speed dial
Show
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
21
Call Forward No Answer
You can programme an extension to forward a call to a pre-determined extension if the call is not answered within a set number of rings. The default setting is 4, but options 2,
3, 4, 6 and 10 rings are available.
If a designated extension is set on Do Not Disturb or Do Not Disturb On Busy, the incoming call continues to ring at the original extension and the caller continues to hear ringback. To lessen the chance of this happening, you can designate a second back-up extension.
Calls coming in on an outside line are automatically transferred to the Prime extension for that line.
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the System Administrator Plus password.
VISUAL DISPLAY:
Terminal&Extns
3. Enter the number of the extension you wish to programme
(234 represents the number of the extension you have chosen to programme).
8. Press CHANGE.
9. Use the keypad to enter the extension to which you want the calls sent. (Extension 221 in this example.)
10. Press OK to confirm.
Show extn:___
234:234
COPY
Line access
COPY
Capabilities
COPY
Fwd no answer
FIND
Fwd to:None
CHANGE
Fwd to:_ _ _
CLR
Fwd to:221
CLR
CHANGE
OK
12. After a few seconds, the date and time reappear on the display.
End of session
1 Jan 12:00 pm
22
C a l l F o r w a r d N o A n s w e r
PROGRAMMING MAP FOR TERMINALS AND EXTENSIONS
Terminals & Extns
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Next
Capabilities
Show
Fwd no answer
Show, Fwd to
Fwd on busy
Show, Fwd to
DND on busy
Handsfree
HF on answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
Hotline
Aux. ringer
Redirect ring
Receive tones
ATA settings
Show, ATA ans timer
ATA mode
ATA tone
ATA use
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
23
Call Forward On Busy
You can programme your extension to forward a call to a different extension if you are engaged at your station or if you have Do Not Disturb activated.
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the
System Administrator Plus password.
3. Enter the number of the extension you wish to programme
(234 represents the number of the extension).
9. Press CHANGE.
10. Use the keypad to enter the extension to which you want the calls sent. (Extension 221 in this example.)
12. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
Terminal&Extns
Show extn:_ _ _
234:234
COPY
Line access
COPY
Capabilities
COPY
Fwd no answer
FIND
Fwd on busy...
Fwd to:None...
CHANGE
Fwd to:221
CLR CHANGE
Fwd to:221
CLR
End of session
CHANGE
1 Jan 12:00 pm
24
C a l l F o r w a r d O n B u s y
PROGRAMMING MAP FOR TERMINALS AND EXTENSIONS
Terminals & Extns
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Next
Capabilities
Show
Fwd no answer
Show, Fwd to
Fwd on busy
Show, Fwd to
DND on busy
Handsfree
HF on answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
Hotline
Aux. ringer
Redirect ring
Receive tones
ATA settings
Show, ATA ans timer
ATA mode
ATA tone
ATA use
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
25
Naming Extensions
This section allows you to assign a name to each extension in your office.
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the System Administrator Plus password.
VISUAL DISPLAY:
Terminal&Extns
3. Enter the three-digit number of the extension you want to name.
The number 234 is used as an example.
7. Press CHANGE.
8. Press the number on the keypad that represents the first letter of the name. Press it repeatedly until the letter appears. (Using the name “B JONES,” for example, press the keypad number 7 three times. For more information on this, please see Using the keypad
to enter letters on page 4.)
9. Press – –> to move to the next letter. Use the keypad and
– –> until the entire name is entered. The name can be up to 16 characters long. Press # to enter a space.
12. After a few seconds, the date and time reappear on the display.
Show extn#:_ _ _
LIST
234:234
COPY
Line access
COPY
Capabilities
COPY
Name:234
FIND
CHANGE
Name: _
– – >
Name:B
BKSP – – >
Name:B JONES
< – – BKSP – – >
End of session
End of session
1 Jan 12:00 pm
26
N a m i n g E x t e n s i o n s
PROGRAMMING MAP FOR TERMINALS AND EXTENSIONS
Note:
Terminals & Extns
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Next
Capabilities
Name
Next
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
27
Moving Extensions
This feature allows you to move an extension to another socket without losing all of its custom programming or its assigned extension number.
There are some things to know about this feature to ensure success:
• It may take up to 60 seconds for the Central Control Unit to recognise the extension at the new location.
• Direct Inward Access (DIA) lines are virtual lines, not physical ones. Therefore, when you move an extension, the DIA lines programmed for that extension are not moved with the telephone.
• Make one complete move at a time. In other words, take one extension, plug it in to the new socket and wait for the CCU to accept it before using the abandoned socket.
If you do not wait, the new extension going into the old socket receives all the programming from the old extension.
• It is important to ensure that all sockets used support a Norstar unit.
• If a fax machine, ATA, analogue telephone or modem was plugged into the socket, do not use a Norstar unit in that socket.
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the System Administrator Plus password.
7. Press CHANGE to choose Y for Yes.
9. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
Terminal&Extns
System prgrming
Hunt groups
Featr settings
Backgrnd music:N
CHANGE
Extn relocatn:N
CHANGE
Extn relocatn:Y
CHANGE
End of session
1 Jan 12:00 pm
28
M o v i n g E x t e n s i o n s
PROGRAMMING MAP FOR TERMINALS AND EXTENSIONS
Hunt groups
Next
Featr settings
Show
System prgrming
Show
Backgrnd music
On hold
Receiver volume
Camp timeout
Park timeout
Park Mode
Trnsfr callbk
Netwk callbk
Held reminder
Remind delay
Confrence tone
Directd pickup
Page tone
Page Timeout
AutoTime&Date
Call log space
AlarmExtn
Extn relocation
Answer Extn
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
29
Ringing Service
This service is used if you want to treat incoming calls differently during the lunch hour, in the evening or during holidays.
You can set up the Ringing Service to handle calls according to any one of six different pre-programmed schedules:
• Night
• Evening
• Lunch
• Schedule 4
• Schedule 5
• Schedule 6
If the Ringing Service feature is set to manual, it remains in effect until you switch it off, regardless of any pre-existing automatic schedules. Manual also overrides any automatic service that is currently active.
The default control extension for all lines is 221.
TURNING RINGING SERVICE ON OR OFF
ACTION:
1. Begin the session by following the instructions under
“To begin a programming session” on page 6 using the System Administrator Plus password.
7. Press CHANGE to choose Manual, Auto or Off.
8. Press .
9. After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY:
Terminal&Extns
Services
Ringing service
Ringing groups
Sched:Night
Service:
CHANGE
Service:Auto
CHANGE
End of session
1 Jan 12:00 pm
30
R i n g i n g S e r v i c e
PROGRAMMING MAP FOR SERVICES
Services
Show
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Ringing service
Next
Restrn service
Show
Ringing groups
Sched:Night
Sched:Evening
Sched:Lunch
Sched:Sched 4
Sched:Sched 5
Sched:Sched 6
Show Sched:Night
Sched:Evening
Sched:Lunch
Sched:Sched 4
Sched:Sched 5
Sched:Sched 6
31
S E C T I O N V
Programming map
(System Administrator Plus password)
32
Next
Time & Date
Next
System prgrming
Next
Software keys
Next
Maintenance
Next
Usage Metrics
Terminals & Extns
Next
Lines
Next
Services
Next
Sys speed dial
Next
Passwords
Show
Show extn#
Enter extension or
Next to go through a list of telephones.
Show Line access
Next
Capabilities
Name
Next
Show
Show
Show line
Enter line number or
Next to go through a list of the lines.
Show
Name
Next
User prefernces
Next
Restictions
Next
Restictions
Show
Restrn filters
Line restrns
Remote restrns
Next
Call Services
These
Headings continued on next page.
Ringing service
Show
Ringing groups
Sched:Night
Sched:Evening
Sched:Lunch
Sched:Sched 4
Sched:Sched 5
Sched:Sched 6
Next
Restrn service
Next
Routing service
Next
Common settings
Show
Sched:Night
Sched:Evening
Sched:Lunch
Sched:Sched 4
Sched:Sched 5
Sched:Sched 6
Show
Routes
Dest codes
Sched:Night
Sched:Evening
Sched:Lunch
Sched:Sched 4
Sched:Sched 5
Sched:Sched 6
Show
Control extns
Schedule names
Schedule times
Show
Show
Show
Show
Show
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Line assignment
Show, Show line
Line Pool access
Show, Line Pool A
Show, Line Pool B to O
Prime line
Intercom keys
Answer extns
Show, Show extn#
OLI #
Show, 221
Fwd no answer
Show, Fwd to
Fwd on busy
Show, Fwd to
DND on busy
Handsfree
HF on answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
Hotline
Aux. ringer
Redirect ring
Receive tones
ATA settings
Show, ATA ans timer
ATA mode
ATA tone
ATA use
Model
Key prgrming
User speed dial
Call log opt’ns
Dialling opt’ns
Language
Display cntrst
Ring type
Restrn filters
Show, Show filter
Extn restrns
Filters
Extn Lock
Allow last no
Allow saved no
Allow recall
Allow redirect
Line/extn rstrn
Show, Show line
Auto call info
Show, Show line
1stDisplay
Auto Called ID
Log space
P r o g r a m m i n g m a p ( S y s t e m A d m i n i s t r a t o r P l u s p a s s w o r d )
Terminals & Extns
Next
Lines
Next
Services
Next
Sys speed dial
Next
Passwords
Show
Show
Next
Time & Date
Next
System prgrming
Next
Software keys
Next
Maintenance
Next
Usage Metrics
Show
Hour
Minutes
Year
Month
Day
Show
Show
Sys ID
Password keys
Show
System version
Clear lines
Sys admin log
Speed dial #
(Enter number)
COS pswds
Show, Show pwd#
Call Log pswds
Show, Show extn#
Show, Log pswd
Progrming pswds
Reg. pswd 72346
Hunt groups
Next
Featr settings
Next
Direct-dial
Show, D-dial1
Show, Intrnl #
Next
Remote access
Companion
Next
Show
Speed dial number is displayed
Use prime line
Display digits
(if display digits=N)
Name (Max. 16 characters)
Bypass restr’n
Show
Show
Show
Show
Show
SysAdmin+
Sys admin
Basic
727587
23646
22742
Show group
Member extns
Line assignment
Mode
Hunt delay
If busy
Q Timeout
Overflow
Name
Backgrnd music
On hold
Receiver volume
Camp timeout
Park timeout
Park Mode
Trnsfr callbk
Netwk callbk
Held reminder
Remind delay
Confrence tone
Directd pickup
Page tone
Page Timeout
AutoTime&Date
Call log space
AlarmExtn
Extn relocation
Answer Extn
Rem access pkgs
Show, Show pkg
Rem line access
Show, Show line
Registration
Note:
The symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
33
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