Nortel Compact Plus Release 4 Norstar Quick Programming Guide
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Reklāma
Norstar
Compact Plus Release 4
Quick Programming Guide
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Published by Nortel Networks on behalf of British Telecommunications PLC. All possible care has been taken in the preparation of this publication, but British
Telecommunications PLC assumes no liability for any inaccuracies that may occur.
British Telecommunication PLC reserves the right to make changes without notice both to this publication and to the product that it describes.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any form or by any means without prior written permission of British Telecommunications PLC.
If you find any errors in this publication, or would like to make suggestions for its improvement, please write to:
British Telecommunications
Norstar Product Manager
6th Floor, Parker Tower
43-49 Parker Street
London, WC2B 5PS
British Telecom is a registered trademark of:
British Telecommunications PLC
Registered Office 81, Newgate Street
London, EC1A 7AJ
Registered in England, Number 1800000
Meridian, Companion, and Norstar are trademarks of Nortel.
Meridian Norstar Business Communication System is manufactured by Nortel.
This document is for use with Compact Plus Release 4 Norstar UK.
P0986923 Issue 03
Printed in Canada
© 2002 Nortel Networks
Copyright Notice
This Nortel documentation is protected by copyright. It cannot be copied in any form or medium except pursant to the Nortel Licence to Copy Documentation (“Licence”).
If a licence has been purchased, it is enclosed with this copy of Nortel documentation.
iii
Table of Contents
SECTION I: GENERAL INFORMATION
USING THE KEYPAD TO ENTER LETTERS
SYSTEM ADMINISTRATOR PLUS PASSWORD
SECTION II: PROGRAMMING USING THE BASIC PASSWORD
CHANGING THE TIME AND DATE SETTINGS
PROGRAMMING MAP FOR TIME AND DATE
SECTION III: PROGRAMMING USING THE SYSTEM ADMINISTRATOR
PASSWORD
PROGRAMMING MAP TERMINALS AND EXTENSIONS
SECTION IV: PROGRAMMING USING THE SYSTEM ADMINISTRATOR PLUS
PASSWORD
SELECTING A FILTER OR ADDING RESTRICTIONS AND EXCEPTIONS TO AN EXTENSION
ASSIGNING A DIALLING FILTER TO A LINE
ASSIGNING A RESTRICTION FILTER TO AN EXTENSION
PROGRAMMING MAP FOR LINE RESTRICTIONS
Ta b l e o f C o n t e n t s
PROGRAMMING USING THE SYSTEM ADMINISTRATOR PLUS PASSWORD
(continued)
PROGRAMMING A SYSTEM-WIDE SPEED DIAL CODE
SELECTING A LINE FOR THE NEW SPEED DIAL CODE
CHOOSING THE SPEED DIAL DISPLAY FORMAT
PROGRAMMING A NAME FOR THE SPEED DIAL CODE
CONFIRMING THE DIALLING RESTRICTIONS
PROGRAMMING MAP FOR SYSTEM SPEED DIAL
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
PROGRAMMING MAP FOR NAMING EXTENSIONS
PROGRAMMING MAP FOR SETTING SYSTEM PROGRAMMING
TURNING RINGING SERVICE ON OR OFF
SECTION V: Reference
Programming map (System Administrator Plus password)...........................32
iv
S E C T I O N 1
Getting Started
TELEPHONE PROGRAMMING BUTTONS
You will note that your Business Series Terminal (BST) has different icons on the keycaps than the
Norstar telephones. This table shows how the icons compare between the telephones.
Button Name
Business Series Terminals
T7000, T7100, T7208, T7316
M7000, M7100N, M7208M,
M7310N, M7324N
Feature
Handsfree
Mute
Hold
Volume Control
Release
©
©
Ã
¨ or ª
The Norstar Compact Plus Quick Programming Guide is a quick reference when you need information about some of the more commonly-used features on this system.
For more detailed information, refer to the System Administration Guide. It contains everything needed to gain access to and to programme the many features of the system.
PROGRAMMING OVERLAYS
Before you begin programming, you need to prepare the system. Start by placing the programming overlay over the appropriate keys on your programming set, as shown in the diagrams below.
The T7316, shown below, is the Business Series Terminal that is used for programming. It is very similar to the M7310N, except that it does not have the shift memory keys.
T7316
1
9
3
7
2
Back
8
Heading
4
Business
Series
Terminals
Programming
Overlay
Show
Next
4
Heading
Back
Business
Series
Terminals
Programming
Overlay
Show
Next
P0914001 01
1
G e t t i n g S t a r t e d
M7310
M7324
Heading
Back
Show
Next
Heading
Back
Norstar Programming Overlay M7324N
Show
Next
The four keys covered by the overlay have special functions for programming features on your system.
When one of the keys is active, the indicator next to it is lit with a
ª or a º. Once you end the programming session, the keys return to their usual call functions.
The four keys are:
Ð shows you the heading for the current level
Ò moves you back one item at the current level
shows you the first setting within the level
Ô moves you one item forward at the current level
2
G e t t i n g S t a r t e d
EXTENSION KEYS
Take a few moments to look over your extension and become familiar with its layout. Unlike the
M7310N, the M7324N and T7316 do not have a shift key (5) or dual memory keys (6). An explanation of each key follows the diagrams below.
M7310 M7324
2
8
7 9
3
2
1
6
8
7
6
4
5
5 4
4
4
1
9
3
7
2
8
4
4
T7316 Business Series Terminal
DESCRIPTION
1 Keypad
2 Display
3 Display keys
4 Memory keys
5 Dual memory keys
6 Shift key
7 Feature key
8 Hold key
9
Release key
Used to dial numbers when you make a call and to enter numbers and letters when you programme your extension.
Shows instructions and numbers when you use or programme the extension.
Activates the instruction that appears on the display above it.
Activates a number or feature code stored in the key.
Allows you to store two numbers or feature codes
(M7310N only).
Allows you to use the number or feature code stored in the secondary memory of the dual memory key (M7310N only)
Allows you to enter a feature code when you use or programme your extension.
Puts an active call on hold.
Terminates an active call or ends your programming session.
3
G e t t i n g S t a r t e d
DISPLAY AND DISPLAY KEYS
Use the keys below the display to set and select options. Their functions change depending on the features you programme. Some display options include ADD , CHANGE , OK and DOWN .
Contrast level 2
DOWN UP OK
Display text
Instruction for display key
Display key
USING THE KEYPAD TO ENTER LETTERS
Use the keypad to enter both letters and numbers. For example, to name a Speed Dial code “Terry,” repeatedly press the number on the keypad that represents the first letter of the name until that letter appears on the display. In this example, press the keypad number 3 two times for “E.” press once for the letter D press twice for the letter E press three times for the letter F press four times for the number 3
CONVENTIONS
Boxed numbers indicate keypad numbers. Examples are flfl‹.
Boxed words indicate actual buttons. Examples are
≤ or ®.
Underlined words indicate display key choices. When you see ADD or CHANGE , for example, push the button underneath the word that is shown on the display.
4
To begin a programming session
BASIC PASSWORD
This allows routine programming of individual extensions.
ACTION
1. Place the programming overlay on the extension. Refer to
"PROGRAMMING OVERLAYS" on page 1.
2. Press
≤.
VISUAL DISPLAY
1 Jan 1:00 am
Feature:
3. To programme the TIME code (time and date), enter
••°›fl‹ (the TIME code), followed by
¤¤‡›¤. Using this example, the display shows:
Hour: 12:00
NEXT CHANGE
SYSTEM ADMINISTRATOR PASSWORD
This allows access to most of the settings for administration programming.
ACTION
1. Place the programming overlay on the extension. Refer to
"PROGRAMMING OVERLAYS" on page 1.
2. Press
≤.
VISUAL DISPLAY
1 Jan 1:00 am
Feature:
3. Using the keypad, enter the System Access code:
••¤flfl‹››.
4. Enter your password:
¤‹fl›fl.
Press RETRY if you enter the password incorrectly.
Password:
Terminals&Extns
RETRY
Using either of the passwords described above, you can programme the system beginning with
“Terminals and Extensions” (Terminals&Extns). Press
Ô repeatedly to scroll through programme options including:
• Terminals&Extns
• Lines
• Services
• Sys Speed Dial
• Passwords
• Time & Date
• System prgrming
5
To b e g i n a p r o g r a m m i n g s e s s i o n
SYSTEM ADMINISTRATOR PLUS PASSWORD
This allows access to all administration settings as well as several installer settings.
ACTION
1. Place the programming overlay on the extension. Refer to
"PROGRAMMING OVERLAYS" on page 1.
2. Press
≤.
3. Using the keypad, enter the System Access code:
••¤flfl‹››.
4. Enter your password:
‡¤‡fi°‡.
Press RETRY if you enter the password incorrectly
VISUAL DISPLAY
1 Jan 1:00 am
Feature:
Password:
RETRY
Terminals&Extns
When you use the System Administrator Plus password, you can access all the programme options shown on the previous page, as well as the following:
• Software Keys
• Maintenance
• Using Metrics
ENDING A PROGRAMMING SESSION
ACTION
1. Press
®.
VISUAL DISPLAY
End of session
2. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
PROGRAMMING MAP FOR PASSWORDS
Passwords ˆ Show
COS pswds
ˆ
Show, Show pwd#
Call Log pswds
ˆ
Show, Show extn#
ˆ
Show, Log pswd
Progrming pswds
Hospitality
ˆ Next
SysAdmin+ (727587)
ˆ
Next Sys admin (23646)
ˆ
Next Basic (22742)
ˆ Show
ˆ Show
Desk pswd 4677 (HOSP)
ˆ
Next Cond None
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
6
S E C T I O N I I
Time and Date
To adjust the time and date on the entire system, you need only adjust the clock at one extension using the Basic password. The clock, which also controls the schedules for your routing and ringing features, must be reset after a power failure.
CHANGING THE TIME AND DATE SETTINGS
Use this feature to change the clocks to GMT (winter) and BFT (summer) times. Clocks in spring is
**forward and in fall is **back. In this example, the time is changed to 1:30 p.m. and the date is changed from January 1, 2001, to July 15, 2001.
ACTION
1. Place the programming overlay on the extension. Refer to
"PROGRAMMING OVERLAYS" on page 1.
2. Press
≤ followed by ••°›fl‹ (the Time and Date code) followed by
¤¤‡›¤(the Basic password).
3. Press CHANGE .
4. Use the keypad to enter the two-digit hour. The display shows one or two digits. The display prompts you to choose AM or PM.
5. Press
6. Press
7. Press
8. Press
CHANGE
OK .
NEXT .
CHANGE
.
.
9. Using the keypad, enter the minutes.
VISUAL DISPLAY
1 Jan 1:00 am
Hour: 01
NEXT
Hour:__
CANCL
AM
OK
AM
OK
Hour:01
NEXT
Minutes:01
NEXT
Minutes: __
CANCL
Minutes:30
NEXT
CHANGE
CHANGE
CHANGE
CHANGE
CHANGE
CHANGE
Press to
® to end the session if you do not want to go on to change the date. To change the date, continue with Step 10.
10. Press NEXT .
11. Press CHANGE .
12. Use the keypad to enter the year.
Year:01
NEXT
Year:___
CANCL
Year:01
NEXT
CHANGE
CHANGE
7
T i m e a n d D a t e
ACTION
13. Press NEXT .
14. Press CHANGE .
15. Use the keypad to enter 07 for July (01 is January; 12 is
December).
16. Press NEXT .
17. Press CHANGE .
18. Use the keypad to enter the day (15).
19. Press
®.
After a few seconds, the date and time reappear on the display.
VISUAL DISPLAY
Month:01
NEXT
Month:__
CANCL
Month:07
NEXT
Day:01
NEXT
DAY:__
CANCL
CHANGE
CHANGE
CHANGE
Day:15
NEXT
End of session
CHANGE
15 July 1:30 pm
SHORTCUT – DATE CHANGE ONLY
To change the date only, jump to that section after beginning the programming session.
To change only the date, begin by placing the overlay on your extension (see page 2).
1. Press
≤ followed by ••°›fl‹ (the Time and Date code);
2. Press
¤¤‡›¤ (the Basic password).
3. Press
Ô twice. Then continue with the instructions above, starting at Step 12.
PROGRAMMING MAP FOR TIME AND DATE
Note:
The
ˆ
symbol means ‘Press’.
For example, press Show, Press Next, or Press Heading.
Time & Date ˆ Show
ˆ
Next Hour
ˆ
Next
Minutes
ˆ
Next Year
ˆ
Next Month
ˆ
Next Day
8
S E C T I O N I I I
Pickup Groups
This feature allows you to answer calls for and from any extension in a Pickup Group.
This section shows you how to assign an extension to a Pickup Group and how to answer a call from any extension within a Pickup Group. You can assign extensions to one of four Pickup Groups. The options are 1 to 4 and None.
ASSIGNING AN EXTENSION
ACTION VISUAL DISPLAY
Terminals&Extns
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator password.
2. Press
.
Show Extn#:
LIST
3. Enter the number of the extension that you want to programme.
Show Extn#:23_
BKSP LIST
We used extension 234 for this example.
234:234
COPY FIND
4. Press
.
Capabilities:
COPY
5. Press
once.
Fwd no answer
6. Press
Ô until the display shows:
7. Press CHANGE until you find the Pickup Group
(1–9 or None) that you want to assign to the extension.
(We have used 1 as an example.)
8. Press
®.
Pickup grp:None
CHANGE
Pickup grp:1
CHANGE
End of session
After a few seconds, the date and time reappear on the display.
1 Jan 1 am
9
P i c k u p G r o u p s
ANSWERING AN EXTENSION
If there is more than one incoming call at an extension in a Pickup Group, calls are answered in this sequence:
1. on an extension line,
2. on the prime line, and
3. on internal lines.
This feature cannot be used to retrieve a camped call.
ACTION
1. Pick up any extension in your pickup group and press
≤‡fi.
VISUAL DISPLAY
PROGRAMMING MAP TERMINALS AND EXTENSIONS
Terminals & Extns ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
(System Administrator Plus password)
ˆ Show Line access
ˆ Next
Capabilities
ˆ Show
(System Administrator password)
ˆ Show
Note:
The
ˆ
symbol means ‘Press’.
For example, Press Show, Press Next, or Press Heading.
Fwd no answer
ˆ
Show, Fwd to
ˆ
Next Fwd on busy
ˆ
Show, Fwd to
ˆ
Next DND on busy
ˆ
Next Handsfree
ˆ
Next HF on answerback
ˆ
Next Pickup grp
ˆ
Next Page zone
ˆ
Next Paging
ˆ
Next D-Dial
ˆ
Next Priority call
ˆ
Next Hotline
ˆ
Next Aux. ringer
ˆ
Next Redirect ring
ˆ
Next Receive tones
ˆ
Next ATA settings
ˆ
Next Intrusion
10
S E C T I O N I V
Line Access
This section shows you both how to assign lines to individual extensions, and how to programme the number of appearances of DIA lines at each extension.
LINE ASSIGNMENT
With this setting, you assign physical lines and Direct Inward Access (DIA) lines to each extension.
• DIA lines are assigned and removed in the same manner as other lines.
• In general, exchange lines are not assigned to extensions unless the extension is used for monitoring incoming calls or making outgoing calls.
• You cannot assign a private line to another extension.
• Each assigned line must appear at an extension at a key with an indicator. If you set a line to Ring only, incoming calls appear on the intercom key
EXCEPTION: Central Answering Position module is only available on the M7324N. The M7100N has no line keys and is assigned any number of lines, but you must be sure that all lines assigned to the
M7100N are set to ring. Otherwise, incoming calls are not heard.
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
.
VISUAL DISPLAY
Terminals&Extns
3. Enter the number of the extension that you want to programme.
We used extension 221 for this example.
4. Press
5. Press
6. Enter the line number. Line number 001 is used as an example.
7. Press
.
twice.
SCAN to see the setting.
8. Press CHANGE to change the setting for each line to: Ring only,
Appr&Ring, Appr. Only or Unassigned.
9. Press
® to exit the session.
Show Extn#:
LIST
Show Extn#:22_
BKSP LIST
221:221
COPY FIND
Line access:
COPY
Show line ...
SCAN LIST
Show line:001
SCAN BKSP LIST
L001:Ring Only
SCAN FIND CHANGE
Appr&Ring
SCAN FIND CHANGE
End of session
After a few seconds, the date and time reappear on the display.
15 Jul 1:30 pm
11
L i n e A c c e s s
LINE APPEARANCES
With this setting, you can programme the number of appearances a DIA line is permitted at each extension.
• Line appearances rely on the previously described line-assignment setting, Ring Only, Appr&Ring or
Appr. only. If you choose Appr&Ring or Appr. only, there can be as many simultaneous DDI calls as there are DIA key appearances. If Ring only is chosen, there can be as many simultaneous DDI calls as there are intercom keys. At least one intercom key needs to remain open for outgoing calls.
• It is best to limit the number of line keys to four per extension. More line keys can be programmed on any given extension by programming fewer on another extension. For example, choose this option to programme 20 keys on an extension equipped with a Central Answering Position module.
ACTION VISUAL DISPLAY
Terminals&Extns
1. Begin the session by following the instructions under "To
begin a programming session" on page 5 using the System
Administrator Plus password.
2. Press
.
Show Extn#:
LIST
3. Enter the number of the extension that you want to programme.
Show Extn#:22_
BKSP LIST
We used extension 221 for this example.
4. Press
221:221
COPY
Line access
COPY
FIND
5. Press
twice.
Show line ....
SCAN LIST
6. Enter the line number. Line number 282 is used as an example.
Show line:282
SCAN BKSP LIST
7. Press
8. Press
SCAN to see the setting.
.
L282:Appr&Ring
SCAN FIND CHANGE
Appearances:1
CHANGE
9. Press CHANGE and enter 4. For our example, we have chosen to have DIA line 282 appear on extension 221 four times.
10. Press
11. Press
OK .
® to exit the session.
Appearances:4
CANCL BKSP OK
Appearances:4
CHANGE
End of session
After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
12
L i n e A c c e s s
PROGRAMMING MAP FOR LINES
Terminals & Extns ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access ˆ Show
Line assignment
ˆ
Show, Show line
ˆ
Next Line Pool access
ˆ
Show, Line Pool A
ˆ
Show, Line Pool B to O
ˆ
Next Prime line
ˆ
Next Intercom keys
ˆ
Next Answer extns
ˆ
Show, Show extn#
ˆ
Show, 221
ˆ
Next OLI #
Note:
The
ˆ
symbol means ‘Press’.
For example, Press Show, Press Next, or Press Heading.
13
Restrictions
This feature prevents users from dialling certain numbers by assigning filters
(packages of pre-set restrictions) to a line or extension. Filters can be added to an extension even if that extension shares a line. You can also programme extensions to override the filters.
Some of the more popular filters that restrict long-distance calls are already in place by default. Please refer to your System Administration Guide for a complete list of default filters.
In the following example, we assign restriction filter 11 to extension 221. Then we add a restriction and an exception to restriction filter 11.
SELECTING A FILTER OR ADDING RESTRICTIONS AND
EXCEPTIONS TO AN EXTENSION
ACTION VISUAL DISPLAY
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
.
Terminals&Extns
Show Extn#:
LIST
3. Enter the number of the extension that you want to programme.
Show Extn#:22_
BKSP LIST
We used extension 221 for this example.
221:221
COPY FIND
4. Press
.
Line access:
COPY
5. Press
Ô four times.
Restrictions
COPY
You can now add a filter
6. Press
.
Restrn filters
7. Press
.
8. Press
⁄⁄
The display shows:
Show filters:__
COPY LIST
Show filter:1_
COPY BKSP LIST
Restrn filter11
COPY FIND
14
20. After a few seconds, the date and time reappear on the display.
R e s t r i c t i o n s
ACTION
You have selected a filter. You can now add restrictions.
9. Press
.
VISUAL DISPLAY
10. Press
11. Press
12. Press
ADD
ANY
°.
.
.
13. Press OK . Now, extension 221 cannot dial out a number with 8 as the second digit.
You can now add an exception.
14. Press
No restrictions
ADD
Restrn 01:
ANY
Restrn 01:•__
ANY BKSP
Restrn 01:•8
ANY BKSP
Restrn 01:•8
ADD
OK
OK
REMOVE
Deny:•8
15. Press
Ô.
16. Press ADD. Remember, you are still programming dialling filter
11, restriction 01 for extension 221.
17. Press
‚°‚‚
18. Press
19. Press
OK . Numbers that begin with 0800 can now be dialled.
® to exit the session.
No overrides
ADD
Override 001:
ANY
Override 001:0800
ANY BKSP OK
Override 001:08..
ADD REMOVE
End of session
1 Jan 1:00 am
ASSIGNING A DIALLING FILTER TO A LINE
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
Ô.
3. Press
.
VISUAL DISPLAY
Terminals&Extns
Lines
Show lines __
LIST
15
R e s t r i c t i o n s
ACTION
4. Enter the three-digit line number to which you want to assign restrictions.
For this example, we chose line 001.
5. Press
.
6. Press
Ô.
7. Press
.
8. Press
Ô.
VISUAL DISPLAY
Show lines: 00-
BKSP LIST
Line 001:Line 001
FIND
Name:Line 001
CHANGE
Restrictions
COPY
Restrn filters
Line restrns
9. Press
.
10. Press CHANGE .
11. Press
‚‚ to define restriction 00.
Restriction 00 has no restrictions. Now, any number can be called, but from this line only.
12. Press
® to exit the session.
Normal:03
CLR CHANGE
Use flt:__
CANCL
Use flt: 0_
COPY BKSP LIST
Normal:00
CHANGE
End of session
After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
ASSIGNING A RESTRICTION FILTER TO AN EXTENSION
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
.
VISUAL DISPLAY
Terminals&Extns
Show extn#:__
3. Enter the extension to which you want to add a restriction filter.
Show extn#:22_
BKSP LIST
For this example, we used extension 227.
227:227
COPY FIND
16
R e s t r i c t i o n s
ACTION
4. Press
.
5. Press
Ô four times.
6. Press
.
7. Press
Ô.
8. Press
.
VISUAL DISPLAY
Line access
COPY
Restrictions
COPY
Restrn filters
Extn restrns
Filters
9. Press
.
10. Press CHANGE .
11. Press
‚⁄ to assign dialling filter 01.
Dialling filter 01 restricts calls to local numbers only. You cannot dial long-distance numbers, even using line 001.
12. Press
® to exit the session.
Normal:02
CLR
Use flt:__
CANCL
CHANGE
Use flt:0_
CANCL BKSP
Normal:01
CLR CHANGE
End of session
After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
PROGRAMMING MAP FOR LINE RESTRICTIONS
Terminals & Extns ˆ Show
Lines
ˆ Next
ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access
ˆ Next X 4
Restictions
Show line
Enter line number
ˆ Show
Name
ˆ Next
Restictions
ˆ Show
ˆ Show
Restrn filters
ˆ
Show, Show filter
ˆ
Next Extn restrns
Filters
Extn Lock
Allow last no
Allow saved no
Allow recall
Allow redirect
ˆ
Next Line/extn rstrn
ˆ
Show, Show line
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Restrn filters
ˆ
Next Line restrns
ˆ
Next Remote restrns
17
Speed Dial
This Speed Dial section shows you how to programme a new Speed Dial code from start to finish, including:
• Programming a system-wide Speed Dial code
• Selecting a line for the Speed Dial code
• Choosing the Speed Dial display format
• Programming a name for the Speed Dial code
• Confirming the dialling restrictions
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
Ô three times.
VISUAL DISPLAY
Terminals&Extns
Sys Speed Dial
3. Continue programming using the instructions under each feature in the pages that follow.
SHORTCUTS
If you want to re-programme just one part of the Speed Dial feature – for example, Choosing a
Speed Dial format display – you can jump to that section after beginning a programming session.
To do that, complete steps 1 and 2 as above. Then follow the steps below to accomplish the task.
Selecting a line for the Speed Dial code
1. Press
.
2. Enter the Speed Dial code for which you wish to select a line.
3. Press
.
4. Press
Ô.
5. Press CHANGE until the line assignment you want is on the display.
Changing the Speed Dial display format
1. Press
.
2. Enter the Speed Dial code for which you wish to change the format.
3. Press
.
4. Press
Ô twice.
5. Press CHANGE to change between Y (do not display digits) and N (display digits).
18
S p e e d D i a l
SHORTCUTS (continued)
Programming a name for the Speed Dial code (NOTE: To do this, Display digits must be set to
“No.”
1. Press
≠.
2. Enter the Speed Dial code for which you wish to change the name.
3. Press
≠.
4. Press
‘ three times.
5. Press CHANGE .
6. Use the keypad and – –> until the entire name is entered.
Confirming dialling restrictions
1. Press
≠.
2. Enter the Speed Dial code for which you wish to select a line.
3. Press
≠.
4. Press
‘ four times.
5. Use CHANGE to change between Y (bypass restrictions) and N (do not bypass restrictions).
Ending the session
Press
®. “End of session” appears on the display. After a few seconds, the display shows the date and time.
PROGRAMMING A SYSTEM-WIDE SPEED DIAL CODE
ACTION
1. Press
≠.
VISUAL DISPLAY
Speed Dial#:__
2. Enter the Speed Dial code (from 001 to 255) you wish to programme (for example, 001).
3. Press
4. Press
≠.
CHANGE .
5. Use the keypad to enter the exchange (for example: 0191 256
7843). The number can contain up to 24 digits.
6. Press OK .
Speed Dial#:001
FIND
001:No number
CLR CHANGE
001:__
CANCL
001:01912567843
CANCL BKSP OK
001:01912567843
CLR CHANGE
19
S p e e d D i a l
SELECTING A LINE FOR THE NEW SPEED DIAL CODE
ACTION
1. After programming the new exchange, as explained in the previous section:
2. Press
‘.
3. Press CHANGE repeatedly to scroll through the options (Use
prime line, Use line: ___, Pool code _, and Use routing table). In this example, choose the prime line. Stop scrolling when this comes back up on the display:
VISUAL DISPLAY
001:01912567843
CLR CHANGE
Use prime line
CHANGE
Use Lines ____
CHANGE
Only extensions where this line appears have access to this Speed Dial code.
CHOOSING THE SPEED DIAL DISPLAY FORMAT
ACTION
1. After choosing the line with the previous procedure, you can choose to see either the extension number being dialled or a name that you have chosen. The display shows:
2. Press
‘.
VISUAL DISPLAY
Use prime line
CHANGE
3. Press CHANGE to change between Y (see the extension number) and N (to choose a name for the Speed Dial code).
Display digits:Y
CHANGE
Display digits:N
CHANGE
PROGRAMMING A NAME FOR THE SPEED DIAL CODE
ACTION
1. Press
‘. This default name is displayed:
2. Press CHANGE .
3. Press the number on the keypad that represents the first letter of the name. Press the key repeatedly until the letter appears.
Example: for the name “Sutton,” press the keypad number 7 three times to display the letter “S”.
Press ---> to move to the next letter in the name.
Press # to enter a space.
4. Use the keypad and --> until the entire name is entered.
The name can be up to 16 characters long.
5. Press
‘ to continue programming.
VISUAL DISPLAY
Name:Sys Spd Di..
CHANGE
Name:__
--->
Name:S__
<--BKSP --->
Name:Sutton
<--BKSP --->
Name:Sutton
CLR CHANGE
20
S p e e d D i a l
CONFIRMING THE DIALLING RESTRICTIONS
The system cannot bypass dialling restrictions already on the extension or line. This feature can either confirm existing restrictions or lift them. To change the dialling restrictions, refer to “Adjusting the
Dialling restrictions.”
ACTION
1. After programming the Speed Dial name, the display shows:
2. Press
Ô. This display shows that the dialling restrictions on that line remain in effect.
3. Press
® to exit the session.
VISUAL DISPLAY
Name:Sutton
CLR CHANGE
Bypass rest’n:N
CHANGE
End of session
4. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
PROGRAMMING MAP FOR SYSTEM SPEED DIAL
Speed dial #
(Enter number)
ˆ Show
Speed dial number is displayed
ˆ
Show, Use prime line
ˆ
Next Display digits
(if display digits=N)
ˆ
Show, Name
ˆ
Next Bypass restr’n
Sys speed dial ˆ Show
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
21
Call Forward No Answer
You can programme an extension to forward a call to a pre-determined extension if the call is not answered within a set number of rings. The default setting is 4, but options 2,
3, 4, 6 and 10 rings are available.
If a designated extension is set on Do Not Disturb or Do Not Disturb On Busy, the incoming call continues to ring at the original extension and the caller continues to hear ringback. To lessen the chance of this happening, you can designate a second back-up extension.
Calls coming in on an outside line are automatically transferred to the Prime extension for that line.
22
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5 using the System
Administrator Plus password.
2. Press
.
VISUAL DISPLAY
Terminals&Extns
Show extn#:__
3. Enter the number of the extension you wish to programme (234 represents the number of the extension you have chosen to programme.)
4. Press
.
234:234
COPY
5. Press
6. Press
Ô
.
FIND
Line access
COPY
Capabilities
COPY
Fwd no answer
7. Press
.
8. Press CHANGE .
Fwd to:None
CHANGE
Fwd to:__
CANCL
Fwd to:2__
CANCL BKSP
9. Use the keypad to enter the extension to which you want the calls sent. (Extension 221 is used in this example.)
When you have entered all the numbers, the display shows: Fwd to:221
CLR
10. Press
® to exit the session.
End of session
CHANGE
After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
C a l l F o r w a r d N o A n s w e r
Terminals & Extns ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access
ˆ Next
Capabilities ˆ Show
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Fwd no answer
ˆ
Show, Fwd to
ˆ
Next, Forward Delay
ˆ
Next Fwd on busy
ˆ
Show, Fwd to
ˆ
Next DND on busy
ˆ
Next Handsfree
ˆ
Next HF on answerback
ˆ
Next Pickup grp
ˆ
Next Page zone
ˆ
Next Paging
ˆ
Next D-Dial
ˆ
Next Priority call
ˆ
Next Hotline
ˆ
Next Aux. ringer
ˆ
Next Redirect ring
ˆ
Next Receive tones
ˆ
Next ATA settings
ˆ
Show, ATA ans timer
ˆ
Next ATA mode
ˆ
Next ATA tones
ˆ
Next ATA use
ˆ
Next Intrusion
ˆ
Show Protect lvl
23
Call Forward on Busy
You can programme your extension to forward a call to a different extension if you are engaged at your station or if you have Do Not Disturb activated.
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5, and by using the System
Administrator Plus password.
2. Press
.
VISUAL DISPLAY
Terminals&Extns
Show extn#:__
3. Enter the number of the extension you wish to programme
(234 represents the number of the extension you have chosen to programme)
4. Press
.
234:234
COPY
5. Press
6. Press
Ô.
.
FIND
Line access
COPY
Capabilities
COPY
Fwd no answer
7. Press
Ô.
8. Press
.
Fwd on busy ....
9. Press
10. Use the keypad to enter the extension to which you want the calls sent. (Extension 221 in this example.)
11. When you have entered all the digits, the display shows:
12. Press
CHANGE
® to exit the session.
Fwd to:None
CHANGE
Fwd to:__
CANCL
Fwd to:2__
CANCL BKSP
Fwd to:221
CLR
End of session
CHANGE
13. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
24
PROGRAMMING MAP FOR TERMINAL CAPABILITIES
C a l l F o r w a r d o n B u s y
Terminals & Extns ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access
ˆ Next
Capabilities ˆ Show
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Fwd no answer
ˆ
Show, Fwd to
ˆ
Next, Forward Delay
ˆ
Next Fwd on busy
ˆ
Show, Fwd to
ˆ
Next DND on busy
ˆ
Next Handsfree
ˆ
Next HF on answerback
ˆ
Next Pickup grp
ˆ
Next Page zone
ˆ
Next Paging
ˆ
Next D-Dial
ˆ
Next Priority call
ˆ
Next Hotline
ˆ
Next Aux. ringer
ˆ
Next Redirect ring
ˆ
Next Receive tones
ˆ
Next ATA settings
ˆ
Show, ATA ans timer
ˆ
Next ATA mode
ˆ
Next ATA tones
ˆ
Next ATA use
ˆ
Next Intrusion
ˆ
Show Protect lvl
25
Naming Extensions
This section allows you to assign a name to each extension in your office.
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5, and by using the System
Administrator Plus password.
2. Press
.
VISUAL DISPLAY
Terminals&Extns
Show extn#:__
3. Enter the number of the extension you wish to programme.
(234 represents the number of the extension you have chosen to programme.)
4. Press
.
234:234
COPY
Line access
COPY
5. Press
Ô.
Capabilities
Copy
6. Press
Ô. (The default “name” is the extension number.) Name:234
CLR
FIND
CHANGE
7. Press CHANGE .
Name:__
--->
Name:B..
<--BKSP --->
8. Press the number on the keypad that represents the first letter of the name.
Press the key repeatedly until the letter appears. Example:
For the name “B JONES,” press 7 on the keypad, three times. For more information about this, please see
"USING THE KEYPAD TO ENTER LETTERS" on page 4.)
Press ---> to move to the next letter.
Press
£ to enter a space.
Use the keypad and the arrows until the entire name is entered. The name can be up to seven characters long.
9. Press
Ô to save.
Name:B JONES
BKSP
10. Press
® to exit the session.
Name:B JONES
CLR CHANGE
End of session
11. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
26
N a m i n g E x t e n s i o n s
PROGRAMMING MAP FOR NAMING EXTENSIONS
Note:
The
ˆ
Terminals & Extns ˆ Show
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access
ˆ Next
Capabilities
Name
ˆ Next
27
Moving Extensions
This feature allows you to move an extension to another socket without losing all of its custom programming or its assigned extension number.
There are some things to know about this feature to ensure success:
• It may take up to 60 seconds for the Central Control Unit to recognise the extension at the new location.
• Direct Inward Access (DIA) lines are virtual lines, not physical ones. Therefore, when you move an extension, the DIA lines programmed for that extension are not moved with the telephone.
• Make one complete move at a time. In other words, take one extension, plug it in to the new socket and wait for the CCU to accept it before using the abandoned socket.
• If you do not wait, the new extension going into the old socket receives all the programming from the old extension.
• It is important to ensure that all sockets used support a Norstar unit.
• If a fax machine, ATA, analogue telephone or modem was plugged into the socket, do not use a Norstar unit in that socket.
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5, and by using the System
Administrator Plus password.
2. Press
Ô six times.
VISUAL DISPLAY
Terminals&Extns
System prgrming
3. Press
.
4. Press
Ô.
5. Press
.
6. Press
Ô until this appears on the display:
7. Press CHANGE to choose Y (Yes).
8. Press
® to exit the session.
Hunt Groups
Featr settings
Backgrnd music:N
CHANGE
Extn relocatn:N
CHANGE
Extn relocatn:Y
CHANGE
End of session
9. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
28
M o v i n g E x t e n s i o n s
PROGRAMMING MAP FOR SETTING SYSTEM PROGRAMMING
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Hunt groups
ˆ Next
Featr settings
System prgrming ˆ Show
ˆ Show
Backgrnd music
ˆ
Show On hold
ˆ
Next Receiver volume
ˆ
Next Camp timeout
ˆ
Next Park timeout
ˆ
Next Park Mode
ˆ
Next Trnsfr callbk
ˆ
Next Netwk callbk
ˆ
Next Held reminder
ˆ
Next Remind delay
ˆ
Next Confrence tone
ˆ
Next Directd pickup
ˆ
Next Page tone
ˆ
Next Page Timeout
ˆ
Next AutoTime&Date
ˆ
Next Call log space
ˆ
Next Alarm Extn
ˆ
Next Extn relocation
ˆ
Next Answer Extn
ˆ
Next SWCA Cntrls
ˆ
Next CLID Match
29
Ringing Service
This service is used if you want to treat incoming calls differently during the lunch hour, in the evening or during holidays.
You can set up the Ringing Service to handle calls according to any one of six different pre-programmed schedules:
• Night
• Evening
• Lunch
• Schedule 4
• Schedule 5
• Schedule 6
If the Ringing Service feature is set to manual, it remains in effect until you switch it off, regardless of any pre-existing automatic schedules. Manual also overrides any automatic service that is currently active.
The default control extension for all lines is 221.
TURNING RINGING SERVICE ON OR OFF
ACTION
1. Begin the session by following the instructions under "To begin
a programming session" on page 5, and by using the System
Administrator Plus password.
2. Press
Ô twice.
VISUAL DISPLAY
Terminals&Extns
Services
3. Press
.
4. Press
.
5. Press
Ô.
6. Press
.
Ringing Service
Ringing groups
Sched:Night
7. Press CHANGE to choose Manual, Auto or Off.
8. Press
® to exit the session.
Service:Manual
CHANGE
Service:Auto
CHANGE
End of session
9. After a few seconds, the date and time reappear on the display.
1 Jan 1:00 am
30
PROGRAMMING MAP FOR SERVICES
Services ˆ Show
R i n g i n g S e r v i c e
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Ringing service ˆ Show
Ringing groups
ˆ
Show, Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
ˆ Next
Restrn service
ˆ Next
Routing service
ˆ Next
Common settings
ˆ Show
ˆ
Next Control extns
ˆ
Next Schedule names
ˆ
Next Schedule times
ˆ Show
Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
ˆ Show
Routes
ˆ
Next Dest codes
ˆ
Show, Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
31
S E C T I O N V
Programming map
(System Administrator Plus password)
Terminals & Extns ˆ Show
Lines
ˆ Next
ˆ Show
ˆ Next
Services
ˆ Next
Sys speed dial
ˆ Next
Passwords
ˆ Next
Time & Date
ˆ Next
System prgrming
ˆ Next
Call Services
ˆ Next
Software keys
ˆ Next
Maintenance
ˆ Next
Usage Metrics
These
Headings continued on next page.
ˆ Show
Show extn#
Enter extension or
ˆ Next to go through a list of telephones.
ˆ Show Line access
ˆ Next
Capabilities
Name
ˆ Next
Show line
Enter line number or
ˆ Next to go through a list of the lines.
ˆ Show
ˆ Next
User prefernces
Name
ˆ Next
Restictions
ˆ Next
Restictions
ˆ Next
Call Services
ˆ Show
Restrn filters
ˆ
Next Line restrns
ˆ
Next Remote restrns
ˆ Show
ˆ Show
ˆ Show
ˆ Show
ˆ Show
Ringing service ˆ Show
Ringing groups
ˆ
Show, Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
ˆ Next
Restrn service
ˆ Next
Routing service
ˆ Next
Common settings
ˆ Show
ˆ
Next Control extns
ˆ
Next Schedule names
ˆ
Next Schedule times
ˆ Show
Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
ˆ Show
Routes
ˆ
Next Dest codes
ˆ
Show, Sched:Night
ˆ
Next Sched:Evening
ˆ
Next Sched:Lunch
ˆ
Next Sched:Sched 4
ˆ
Next Sched:Sched 5
ˆ
Next Sched:Sched 6
Note:
The
ˆ
symbol means ‘Press’. For example,
Press Show, Press Next, or Press Heading.
Model
ˆ
Next Key prgrming
ˆ
Next User speed dial
ˆ
Next Call log opt’ns
ˆ
Next Dialling opt’ns
ˆ
Next Language
ˆ
Next Display cntrst
ˆ
Next Ring type
Restrn filters
ˆ
Show, Show filter
ˆ
Next Extn restrns
ˆ
Show Filters
ˆ
Next Extn Lock
ˆ
Next Allow last no
ˆ
Next Allow saved no
ˆ
Next Allow recall
ˆ
Next Allow redirect
ˆ
Next Line/extn rstrn
ˆ
Show, Show line
Auto call info
ˆ
Show, Show line
ˆ
Next 1stDisplay
ˆ
Next Auto Called ID
ˆ
Next Log space
Line assignment
ˆ
Show, Show line
ˆ
Next Line Pool access
ˆ
Show, Line Pool A
ˆ
Show, Line Pool B to O
ˆ
Next Prime line
ˆ
Next Intercom keys
ˆ
Next Answer extns
ˆ
Show, Show extn#
ˆ
Show, 221
ˆ
Next OLI #
Fwd no answer
ˆ
Show, Fwd to
ˆ
Next Fwd on busy
ˆ
Show, Fwd to
ˆ
Next DND on busy
ˆ
Next Handsfree
ˆ
Next HF on answerback
ˆ
Next Pickup grp
ˆ
Next Page zone
ˆ
Next Paging
ˆ
Next D-Dial
ˆ
Next Priority call
ˆ
Next Hotline
ˆ
Next Aux. ringer
ˆ
Next Redirect ring
ˆ
Next Receive tones
ˆ
Next ATA settings
ˆ
Show, ATA ans timer
ˆ
Next Intrusion
32
P r o g r a m m i n g m a p ( S y s t e m A d m i n i s t r a t o r P l u s p a s s w o r d )
Speed dial # (enter #)
ˆ Show
Terminals & Extns
Lines
ˆ Next
COS pswds
ˆ
Show, Show pwd#
ˆ Next
Call Log pswds
ˆ
Show, Show extn#
ˆ
Show, Log pswd
ˆ Next
Progrming pswds
Hospitality
ˆ Next
ˆ Show
ˆ Next
Services
ˆ Show
Hunt groups ˆ Show
ˆ Next
Sys speed dial
ˆ Next
Passwords
ˆ Next
Time & Date
ˆ Next
System Prgrming
ˆ Show
ˆ Show
ˆ Show
Hour
ˆ
Next Minutes
ˆ
Next Year
ˆ
Next Month
ˆ
Next Day
ˆ Next
Featr settings
ˆ Next
Direct-dial
ˆ
Show, D-dial1
ˆ
Next, Intrnl #
ˆ Next
Auto Attendant
ˆ Show
ˆ Next
Remote access
ˆ Next
Software keys
ˆ Next
Maintenance
ˆ Next
Usage Metrics
ˆ Show
ˆ Show
Sys ID
ˆ
Next Password keys
Hospitality
ˆ Next
ˆ Show
Hunt Groups
System version
ˆ
Next Clear lines
ˆ
Next Sys admin log
ˆ
Next Remote montr
ˆ Show
ˆ Show
ˆ Show
ˆ Show
Room/desk info
ˆ
Show, Show extn#
ˆ
Next Call restrns
ˆ
Next Service time
ˆ
Next Alarm
ˆ
Show Attn attempts
ˆ
Next Retry intrvl
ˆ
Next Attn duration
ˆ
Next Time format
Note :
The
ˆ
symbol means Press. For example,
Press Show, Press Next, or Press Heading.
Speed dial number is displayed
ˆ
Show, Use prime line
ˆ
ˆ
Next Display digits
(if display digits=N)
ˆ
Show, Name
Next Bypass restr’n
SysAdmin+ (727587)
ˆ
Show Sys admin (23646)
ˆ
Next Basic (22742)
Rem access pkgs
ˆ
Show, Show pkg
ˆ
Next Rem line access
ˆ
Show, Show line
Desk pswd 4677 (HOSP)
ˆ
Next Cond None
Show group
ˆ
Show, Member extns
ˆ
Next Line assignment
ˆ
Next Mode
ˆ
Next Hunt delay
ˆ
Next If busy
ˆ
Next Q Timeout
ˆ
Next Overflow
ˆ
Next Name
ˆ
Next Dstnct ring
Backgrnd music
ˆ
Show On hold
ˆ
Next Receiver volume
ˆ
Next Camp timeout
ˆ
Next Park timeout
ˆ
Next Park Mode
ˆ
Next Trnsfr callbk
ˆ
Next Netwk callbk
ˆ
Next Held reminder
ˆ
Next Remind delay
ˆ
Next Confrence tone
ˆ
Next Directd pickup
ˆ
Next Page tone
ˆ
Next Page Timeout
ˆ
Next AutoTime&Date
ˆ
Next Call log space
ˆ
Next Alarm Extn
ˆ
Next Extn relocation
ˆ
Next Answer Extn
ˆ
Next SWCA Cntrls
ˆ
Next CLID Match
Auto attend
ˆ
Show Attd Extn
ˆ
Next System Answer
ˆ
Next CCR
ˆ
Show, After
ˆ
Next CCR lines
ˆ
Next CCR Groups
ˆ
Show, Show group
ˆ
Next CCR grp 1
33
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