HP Deskjet 3000 Printer series - J310 ಉಲ್ಲೇಖ ಮಾರ್ಗದರ್ಶಿ

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English
CH393-90021
*CH393-90021*
*CH393-90021*
© 2010 Hewlett-Packard Development Company, L.P.
Printed in [Korean]
Printed in [English]
EN
ΤΗ
HP DESKJET 3000 PRINTER J310 SERIES
Start by following the setup
instructions in the Setup Guide.
Black Cartridge
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Tri-color Cartridge
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www.hp.com/support
Control panel
English
Wireless
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1
On button and light: Turns the product on or off. When the product is off, a minimal amount of power is still
used. To completely remove power, turn off the product, then unplug the power cord.
2
Cancel: Stops the current operation. Returns you to previous screen of printer display.
3
Quick Forms: Shows Quick Forms menu on printer display. Use Selection buttons to select the form that you want
to print.
4
Wireless button: Shows wireless menu on printer display.
5
Wireless light: Signals if there is a wireless connection. The printer is wirelessly connected to a network when
the blue light is steady on.
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Selection buttons: Use buttons to select menu items on the printer display.
7
Printer display: Displays estimated ink levels for the cartridges. Press the Quick Forms button or the Wireless
button to view menus for these options on the printer display.
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Cartridge lights: Indicate low ink or a print cartridge problem.
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Attention light: Indicates that there is a paper jam, the printer is out of paper, or some event that requires your
attention.
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About networking
Change the HP Deskjet from a USB connection to a
network connection
Windows
Mac
1. Click Start > All Programs > HP > HP Deskjet 3000
J310 series, then select Connect new Printer.
1. Insert the product CD in the computer CD/DVD
drive.
2. On the Connectivity Choice screen, click Network.
2. On the desktop, open the CD and then double-click
HP Installer and follow the on-screen instructions.
3. When prompted to connnect the USB cable, check
the box for USB cable is already connected to
continue.
4. Use the wireless connection setup wizard. You
need to know your wireless network name (SSID)
and Wireless Password (WPA passphrase or
WEP key) if you are using either of these wireless
security methods. In some cases, the software may
be able to find these for you.
Note: When finished, you have both a USB and
network printer icon in the printer’s folder. You can
choose to keep or delete the USB printer icon.
Connect to additional computers on a network
You can share the HP Deskjet with other computers which are also connected to your home network. If the HP Deskjet is
already connected to your home network and installed on a network computer, for each additional computer you only need
to install the HP Deskjet software. During the software installation, the software will automatically discover the HP Deskjet
over the network. Since the HP Deskjet is already connected to your network, you do not need to configure it again when
installing the HP Deskjet software on additional computers.
Wireless setup tips
•• If you have a wireless router with a WiFi Protected Setup (WPS) button, press the button during initial setup to connect
wirelessly to your printer. See the router documentation to determine if your router has a WPS button.
•• When a wireless connection between the HP Deskjet and the wireless router is successful, the blue wireless light on the
printer will turn on and stay on. If your router does not support WiFi Protected Setup (WPS) or WPS does not successfully
connect, the software installation will guide you through getting a wireless connection for the HP Deskjet.
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English
If you first install the HP Deskjet with a USB connection, you can later change it to a wireless network connection.
Find more information
For setup information, see the Setup Guide. All other product information can be found in the electronic Help and Readme.
The electronic Help is automatically installed during printer software installation. Electronic Help includes instructions on
product features and troubleshooting. It also provides product specifications, legal notices, environmental, regulatory, and
support information.
English
To find the European Union Regulatory Notice statement and compliance information, go to
the onscreen Help, click Appendix > Technical information > Regulatory notices > European
Union Regulatory Notice or click Technical information > Regulatory notices > European Union
Regulatory Notice. The Declaration of Conformity for this product is available at the following
web address: www.hp.eu/certificates.
The Readme file contains HP support contact information, operating system requirements, and the most recent updates to
your product information. For computers without a CD/DVD drive, please go to www.hp.com/support to download and
install the printer software.
Install electronic Help
To install the electronic Help, insert the software CD in your computer and follow the on-screen instructions.
If you have installed the software as a web download, the electronic Help is already installed along with the software.
Mac:
Windows:
Find electronic Help
After software installation, click Start > All Programs >
HP > HP Deskjet 3000 J310 series > Help.
Find electronic Help
Mac OS X v10.5 and v10.6: From Help, choose Mac
Help. In the Help Viewer, click and hold the Home
button, and then choose the Help for your device.
Find Readme
Insert software CD. On software CD locate
ReadMe.chm. Click ReadMe.chm to open and then
select ReadMe in your language.
Find Readme
Insert the software CD, and then double-click the Read
Me folder located at the top-level of the software CD.
Register your HP Deskjet
Get quicker service and support alerts by registering at http://www.register.hp.com.
Ink usage
Note: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization
process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Power specifications:
Power adapter: 0957-2286
Input voltage: 100-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Power adapter: 0957-2290
Input voltage: 200-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Note: Use only with the power adapter supplied by HP.
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Installation troubleshooting
Mac:
If you are unable to print a test page:
•• If your printer is connected directly to your computer
with a USB cable, make sure the cable connections
are secure.
If you are unable to print a test page:
•• If your printer is connected to your computer with
a USB cable, make sure the cable connections are
secure.
•• Make sure the printer is powered on.
The
[On button] will be lit green.
•• Make sure the printer is powered on.
The
[On button] will be lit green.
Make sure the printer is set as your default printing
device:
If you are still unable to print, uninstall and reinstall the
software:
•• Windows Vista® : On the Windows taskbar, click
Start, click Control Panel, and then click Printer.
Note: The uninstaller removes all of the HP software
components that are specific to the device. The uninstaller
does not remove components that are shared by other
products or programs.
•• Windows XP® : On the Windows taskbar, click Start,
click Control Panel, and then click Printers and Faxes.
To uninstall the software:
•• Windows® 7: From the Windows Start menu, click
Devices and Printers.
Make sure that your printer has a check mark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose Set
as Default Printer from the menu.
1. Disconnect the HP product from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the on-screen
instructions.
If your printer is connected directly to your computer
with a USB cable and you are still unable to print, or the
Windows software installation fails:
1. Remove the CD from the computer’s CD/DVD
drive, and then disconnect the USB cable from the
computer.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer’s
CD/DVD drive.
3. On the desktop, open the CD and then double-click
HP Installer.
2. Restart the computer.
3. Insert the printer software CD in the computer’s
CD/DVD drive, then follow the on-screen instructions
to install the printer software. Do not connect the USB
cable until you are told to do so.
4. Follow the on-screen and the printed setup
instructions that came with the HP product.
4. After the installation finishes, restart the computer.
Windows XP, and Windows Vista are U.S. registered
trademarks of Microsoft Corporation. Windows 7 is
either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
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Windows:
Network troubleshooting
The product cannot be found during software installation
If the HP software is unable to find your product on the network during software installation, try the following
troubleshooting steps.
English
Wireless connections
1: Determine if the product is connected to the network by pressing the Wireless button. If the printer has been idle, you
may need to press the wireless button twice to display the wireless menu.
If the printer is connected, you will see the IP address (for example, 192.168.0.3) on the printer display. If the printer in
not connected, you will see Not Connected on the printer display. From the printer display, select Print Reports to print the
network test page and the network information page.
2: If you determined in Step 1 that the product is not connected to a network and this is the first time you are installing the
product, you will need to follow the on-screen instructions during software installation to connect the product to the network.
To connect the product to a network
1. Insert the product Software CD in the computer CD/DVD drive.
2. Follow the instructions on the computer screen. On the Connection Choice screen, choose Network. Then when
prompted, temporarily connect a USB cable between your network connected computer and printer to establish a
connection. If the connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection.
Once the product connects successfully to the network, install the software on each computer that will use the product
over the network.
If the device is unable to join your network, check for these common issues:
•• You might have picked the wrong network or typed in your network name (SSID) incorrectly. Check and make sure that
you enter the same SSID as the computer is using.
•• You might have typed in your wireless password (WPA passphrase or WEP key) incorrectly (if you are using encryption).
Note: If the network name or the wireless password are not found automatically during installation, and if you don’t
know them, you can download an application from www.hp.com/go/networksetup that might help you locate them.
This application works for only Windows Internet Explorer and is only available in English.
•• You might have a router problem. Try restarting both the product and the router by turning off the power for each of
them, and then on again.
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Network troubleshooting
3: Check for and resolve the following possible conditions:
•• Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding
with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN
to access the product over the home network.
•• Security software might be causing problems. Security software installed on your computer is designed to protect your
computer against threats that can come from outside your home network. A security software suite can contain different
types of software such as an anti-virus, anti-spyware, firewall and child protection applications. Firewalls can block
communication between devices connected on the home network and can cause problems when using devices like
network printers and scanners.
Problems you might see includes:
–– The printer cannot be found over the network when installing the printer software.
–– You suddenly can’t print to the printer even though you could the day before.
–– The printer shows that it is OFFLINE in the printer and faxes folder.
–– The software shows the printer status is “disconnected” even though the printer is connected to the network.
–– If you have an All-in-One, some functions work, like print and others don’t, like scan.
A quick troubleshooting technique is to disable your firewall and check if the problem goes away.
Here are some basic guidelines for using security software:
–– If your firewall has a setting called trusted zone, use it when your computer is connected to your home network.
–– Keep your firewall up to date. Many security software vendors provide updates which correct known issues.
–– If your firewall has a setting to not show alert messages, you should disable it. When installing the HP software and
using the HP printer, you may see alert messages from your firewall software. Your should allow any HP software
which causes an alert. The alert message may provide options to allow, permit or unblock. Also, if the alert has a
remember this action or create a rule for this selection, make sure and select it. This is how the firewall learns what
can be trusted on your home network.
Windows only
Other network problems after software installation
If the HP Deskjet has been successfully installed, and you are experiencing problems such as not being able to print, try
the following:
•• Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product,
and finally the computer. Sometimes, cycling the power will recover a network communication issue.
•• If the previous step does not solve the problem and you have successfully installed the HP Deskjet Software on your
computer, run the Network Diagnostic Utility.
To locate the Network Diagnostic tool
Go to the electronic Help: Start > Programs or All Programs > HP > HP Deskjet 3000 J310 series > Help. In the
electronic Help, search for Networking. Then click on the link provided to go online for the Network Diagnostics
Tool.
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•• Your computer might not be connected to your network. Make sure that the computer is connected to the same network
to which the HP Deskjet is connected. If you are connected wirelessly, for example, it is possible that your computer is
connected to a neighbor’s network by mistake.
HP printer limited warranty statement
HP product
Duration of limited warranty
Software Media
90 days
Printer
1 year
Print or Ink cartridges
Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer
replaceable printheads)
1 year
Accessories
90 days
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from
defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase
by the customer.
2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does
not warrant that the operation of any product will be interrupted or error free.
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use
of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for
the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere
in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some
governments outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or allow limitations on the duration of implied warranties.
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
繁體中文
HP DESKJET 3000 PRINTER J310 SERIES
依照安裝指南中的安裝指示開始進行。
黑色墨水匣
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三色墨水匣
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www.hp.com/support
控制台
Wireless
繁體中文
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1
開啟按鈕及指示燈：開啟或關閉產品。產品關閉時，仍然會使用少量的電力。若要完全中斷電源，請關閉產
品，然後拔掉電源線。
2
取消：停止目前操作。回到印表機顯示器上的前一個畫面。
3
快速表格：在印表機顯示器上顯示「快速表格」功能選項。使用選項按鈕，選取要列印的表格。
4
無線按鈕：在印表機顯示器上顯示無線功能選項。
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無線燈號：通知是否有無線連線。當藍色指示燈持續亮起時，表示印表機已與網路建立無線連線。
6
選項按鈕：使用按鈕，選取印表機顯示器上的功能選項項目。
7
印表機顯示器：顯示墨水匣中預估的墨水存量。按下快速表格按鈕或無線按鈕，在印表機顯示器上檢視功能選
項中的這些選項。
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墨匣燈號：指示墨水不足或列印墨匣問題。
9
注意燈號：指示發生卡紙、印表機紙張用盡或某些需要注意的事件。
10
關於網路連線
將 HP Deskjet 從 USB 連線切換為網路連線
如果最初是採用 USB 連線安裝 HP Deskjet，您日後可以切換到無線網路連線。
Windows
Mac
1. 按一下開始 > 所有程式 > HP > HP Deskjet 3000
J310 series，然後選取連接新印表機。
1. 將產品的 CD 放入電腦的 CD/DVD 光碟機中。
2. 在桌面上開啟 CD，然後連按兩下 HP 安裝程式，
並依照螢幕上的指示操作。
2. 在連線選擇畫面上，按一下網路。
繁體中文
3. 當提示您連接 USB 纜線時，請核取 USB 纜線已經
連接方塊以繼續。
4. 使用無線連線設定精靈。如果您要使用其中一種無
線安全方法，您需要知道無線網路名稱 (SSID) 和
無線密碼（WPA 複雜密碼或 WEP 金鑰）。在某
些情況下，軟體可以為您找到這些資訊。
注意：完成時，印表機的資料夾中會同時出現
USB 和網路印表機圖示。您可以選擇保留或刪除
USB 印表機圖示。
連接到網路上其他電腦
您可以在同樣連接至您家用網路的其他電腦上共用 HP Deskjet。如果 HP Deskjet 已經連接到您的家用網路且安裝在網
路電腦上，則您只需要為每台額外的電腦安裝 HP Deskjet 軟體即可。在軟體安裝過程中，軟體會自動透過網路搜尋 HP
Deskjet。由於 HP Deskjet 已經連接到您的網路，因此，在額外的電腦上安裝 HP Deskjet 軟體時，您不需要再次設定它。
無線設定提示
•• 如果您的無線路由器具備 WiFi 保護設定 (WPS) 按鈕，在初始設定期間按下該按鈕，便能與您的印表機建立無線連
線。請參閱路由器文件，以判斷您的路由器是否有 WPS 按鈕。
•• 當 HP Deskjet 與無線路由器成功建立無線連線後，印表機上的藍色無線指示燈會保持亮起。如果您的路由器不支援
WiFi 保護設定 (WPS)，或 WPS 未成功連接，則軟體安裝會逐步引導您為 HP Deskjet 建立無線連線。
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尋找詳細資訊
如需安裝資訊，請參閱《安裝指南》。其他所有產品資訊可以在電子版說明和讀我檔案中找到。安裝印表機軟體期間，將
自動安裝電子版說明。電子版說明包括產品功能與疑難排解相關指示。另外還提供產品規格、法律注意事項、環保資訊、
法規及支援資訊。
若要瞭解「歐盟法規注意事項」聲明及符合資訊，請移至螢幕上的說明，然後按一下附錄 >
技術資訊 > 法規注意事項 > 歐盟法規注意事項，或按一下技術資訊 > 法規注意事項 > 歐盟法
規注意事項。本產品的「符合性聲明」可在下列網址找到：www.hp.eu/certificates 。
「讀我檔案」包含 HP 支援的連絡資訊、作業系統需求，以及您產品資訊的最新更新。對於沒有 CD/DVD 光碟機的電
腦，請移至 www.hp.com/support 下載並安裝印表機軟體。
繁體中文
安裝電子版說明
若要安裝電子版說明，請將軟體 CD 插入電腦，然後依照螢幕上的指示操作。
如果您是透過網路下載方式安裝軟體，則電子版說明已隨軟體一起安裝。
Mac:
Windows:
搜尋電子版說明
安裝軟體後，按一下開始 > 所有程式 > HP > HP Deskjet
3000 J310 series > 說明。
搜尋電子版說明
Mac OS X v10.5 和 v10.6：在說明中，選擇 Mac 說
明。在說明檢視器中，按住首頁按鈕，然後選擇適用於
您裝置的說明。
搜尋讀我檔案
插入軟體光碟。在軟體 CD 上找出 ReadMe.chm。按一
下 ReadMe.chm 以將其開啟，並選取您語言的讀我檔
案。
搜尋讀我檔案
插入軟體 CD，然後連按兩下位於軟體 CD 頂層的
Read Me 資料夾。
註冊您的 HP Deskjet
在 http://www.register.hp.com 上註冊，以獲得更快速的服務和支援警示。
墨水使用
註：墨水匣中的墨水可以用數種不同的方式用於列印程序，包括初始化程序（準備裝置和墨水匣進行列印的程序），以及
列印頭維修（保持列印噴嘴清潔，以及墨水流動順暢的程序）。此外，使用過後有些墨水還會殘留在墨水匣中。如需詳細
資訊，請瀏覽 www.hp.com/go/inkusage 。
電源規格：
電源轉接器：0957-2286
輸入電壓：100-240Vac (+/- 10%)
輸入頻率：50/60 Hz (+/- 3Hz)
電源轉接器：0957-2290
輸入電壓：200-240Vac (+/- 10%)
輸入頻率：50/60 Hz (+/- 3Hz)
註：僅使用 HP 提供的電源轉接器。
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安裝疑難排解
Mac:
若無法列印測試頁，請：
•• 如果您的印表機是使用 USB 纜線直接連接至電腦，
請確認纜線已接妥。
若無法列印測試頁，請：
•• 如果您的印表機是使用 USB 纜線連接至電腦，請確
認纜線已接妥。
•• 確定印表機電源接通。
•• 確定印表機電源接通。
[開啟按鈕] 綠色指示燈會亮起。
確定已將印表機設定為預設列印裝置：
•• Windows® 7：在 Windows 開始功能表上，按一下裝
置和印表機。
•• Windows Vista®：在 Windows 工作列上，依序按一
下開始、控制台，然後按一下印表機。
[開啟按鈕] 綠色指示燈會亮起。
如果您仍然無法列印，請解除安裝軟體後再重新安裝：
注意：解除安裝程式會移除裝置專用的所有 HP 軟體元
件。解除安裝程式不會移除其他產品或程式共用的元
件。
•• Windows XP®：在 Windows 工作列上，依序按一
下開始、控制台，然後按一下印表機和傳真。
解除安裝軟體：
確認在印表機旁邊的圓圈中有勾選您的印表機。如果您
的印表機未被選定為預設印表機，請以滑鼠右鍵按一下
印表機圖示，然後從功能選項中選擇設定為預設印表機。
1. 中斷 HP 產品與電腦的連線。
2. 開啟 Applications: Hewlett-Packard 資料夾。
3. 連按兩下 HP 解除安裝程式。依照螢幕上的指示進
行。
如果您的印表機是使用 USB 纜線直接連接至電腦，而您
仍然無法列印或 Windows 軟體安裝失敗：
1. 從電腦的 CD/DVD 光碟機中取出 CD，接著斷開
USB 纜線與電腦間的連接。
安裝軟體：
2. 重新啟動電腦。
2. 將 HP 軟體 CD/DVD 插入電腦的 CD 光碟機。
3. 在電腦 CD/DVD 光碟機中插入印表機軟體 CD，然
後遵循螢幕上的指示安裝印表機軟體。在提示您連接
USB 纜線之前請不要這樣做。
3. 在桌面上開啟 CD，然後按兩下 HP 安裝程式。
1. 連接 USB 連接線。
4. 依照螢幕上的指示，以及 HP 產品隨附的列印安裝指
示進行操作。
4. 安裝完畢之後重新啟動電腦。
Windows XP 和 Windows Vista 為 Microsoft Corporation
在美國的註冊商標。Windows 7 是 Microsoft
Corporation 在美國和/或其他國家/地區的註冊商標或
商標。
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繁體中文
Windows:
網路疑難排解
在軟體安裝期間找不到此產品
如果 HP 軟體在軟體安裝期間，於網路上找不到您的產品，請嘗試下列疑難排解步驟。
無線連線
1: 按下無線按鈕，判斷產品是否已連線到網路。如果印表機已閒置，您可能需要按下無線按鈕兩次才會顯示無線功能選
項。
如果印表機已連線，您會在印表機顯示器上看到 IP 位址（例如，192.168.0.3）。如果印表機未連線，您會在印表機顯示
器上看到「未連線」。從印表機顯示器選取列印報告以列印網路測試頁和網路資訊頁。
繁體中文
2: 如果您在步驟 1 中判斷產品未連線到網路，而且這是您第一次安裝產品，則需要在軟體安裝期間，依照螢幕上的指示
將產品連線到網路。
將產品連線至網路
1. 將產品的軟體 CD 放入電腦的 CD/DVD 光碟機中。
2. 依照電腦螢幕上的指示進行。在連線選擇畫面上，選擇網路。看到提示時，暫時使用 USB 纜線連接您的網路連線電腦
與印表機，以建立連線。如果連接失敗，請依照提示修正問題，然後再試一次。
3. 完成設定後，會提示您拔下 USB 纜線，並測試無線網路連線。一旦產品與網路連線成功，請將軟體安裝在網路上要使
用該產品的每一部電腦。
如果裝置無法連接您的網路，請檢查是否有以下常見問題：
•• 您可能選擇了錯誤的網路，或輸入了錯誤的網路名稱 (SSID)。請檢查並確認您輸入的 SSID 與電腦所使用的 SSID 相
同。
•• 您可能輸入了錯誤的無線密碼（WPA 複雜密碼或 WEP 金鑰）（如果您使用加密）。
注意：如果在安裝期間沒有自動找到網路名稱或無線密碼，而且您不知道這些資訊，則可以從
www.hp.com/go/networksetup 下載應用程式，協助您找出這些資訊。此應用程式僅適用於 Windows Internet
Explorer，而且僅提供英文版。
•• 您的路由器可能有問題。同時關閉產品和路由器的電源，然後再次開啟其電源，以嘗試重新啟動它們。
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網路疑難排解
3: 確認並解決下列可能的狀況：
•• 您的電腦可能沒有連線到網路。請確認電腦連線到 HP Deskjet 所連線的相同網路。如果您進行無線連線，可能會誤將
電腦連線到鄰近的網路。
•• 您的電腦可能連線到虛擬私有網路 (VPN)。繼續安裝前請先暫時停用 VPN。連線到 VPN 就像是在不同的網路上連線一
樣；您需要中斷 VPN 的連線，以透過家用網路存取產品。
可能出現的問題包括：
– 安裝印表機軟體時無法透過網路找到印表機。
– 您可能前一天還可以列印至印表機，但現在突然不行了。
– 在印表機和傳真資料夾中，印表機顯示為「離線」。
– 即使印表機已連線到網路，軟體仍顯示印表機狀態為「中斷連線」。
– 如果您有 All-in-One，則列印之類的某些功能可以運作，但掃描之類某些功能則無法運作。
其中一個快速疑難排解技巧就是停用防火牆，然後查看問題是否已消失。
使用安全性軟體的一些基本指導方針如下：
– 如果您的防火牆具有稱為受信任區域的設定，請在您的電腦連線到家用網路時使用該設定。
– 使您的防火牆保持最新狀態。許多安全性軟體廠商會提供修正已知問題的更新。
– 如果您的防火牆具有不顯示警示訊息的設定，應該將其停用。安裝 HP 軟體及使用 HP 印表機時，您可能會看到來
自防火牆軟體的警示訊息。您應該允許導致出現警示的任何 HP 軟體。警示訊息可能會提供允許、許可或解除封鎖的
選項。此外，如果警示具有記住此動作或為此建立規則的選項，請確認並選取它。此方式可讓防火牆瞭解您的家用
網路上可信任哪些內容。
僅適用於 Windows
軟體安裝後的其他網路問題
如果已成功安裝 HP Deskjet，而且您碰到的是無法列印之類的問題，請嘗試下列方式：
•• 關閉路由器、產品和電腦，然後以下列順序重新將它們開啟：首先是路由器，然後是產品，最後是電腦。有時，透
過關閉然後再開啟電源的動作可以修復網路通訊問題。
•• 如果上一個步驟沒有解決問題，而且您已經在電腦上成功安裝 HP Deskjet 軟體，請執行網路診斷公用程式。
尋找網路診斷工具
移至電子版說明：開始 > 程式集或所有程式 > HP > HP Deskjet 3000 J310 series > 說明。在電子版說明中，搜尋
網路。然後，按一下提供的連結，以連線到網路診斷工具。
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繁體中文
•• 安全性軟體可能導致問題。安裝在您電腦上的安全性軟體是設計用來保護您的電腦，以防範來自您家用網路外部的威
脅。安全性軟體套件可能包含不同類型的軟體，例如防毒、反間諜軟體、防火牆和兒童保護應用程式。防火牆可能會
封鎖連線至家用網路的裝置間的通訊，且可能會在使用網路印表機和掃描器等裝置時造成問題。
HP 印表機有限保固聲明
Ӭ֬ㆊ (Х⳺ᮢᅠҢӬ֬ㆊ‫઼ͧר‬໸ሰဘ᱿ᮟ‫)ٴ‬
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한국어
HP DESKJET 3000 PRINTER J310 SERIES
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HP DESKJET 3000 PRINTER J310 SERIES
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