DESKJET INK ADVANTAGE 2020hc SERIES
Lea Esto
Nota
••
ES
EN
PT
*CZ733-90022*
*CZ733-90022*
CZ733-90022
Printed in [English]
Printed in [Spanish]
Printed in [Portuguese]
© 2013 Hewlett-Packard Development Company, L.P.
Windows
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Producto HP
90 días
Impresora
1 año
1 año
3
DESKJET INK ADVANTAGE 2020hc SERIES
Note
The setup flyer will guide you through loading paper, inserting cartridges, and other printer setup steps. If you
want an animated setup guide, insert the software CD, and then follow the onscreen instructions.
Electronic Help
The electronic Help is installed when recommended printer software is installed. Electronic Help includes
instructions on product features and troubleshooting, with additional links to online content. It also provides
product specifications, notices, environmental, regulatory, and support information.
Windows: After software installation, click Start > All Programs > HP > HP Deskjet 2020 series > Help.
Mac: During software installation, select HP Recommended Software in the Installation Options screen for the
electronic Help to be installed.
English
•• Mac OS X v10.6: Choose Mac Help from Help. In the Help Viewer, click and hold the Home button, and then
choose the Help for your device.
•• Mac OS X v10.7: Choose Help Center from Help. In the Help Center, click Help for all your apps, and then
choose the Help for your device.
To find the European Union Regulatory Notice statement and compliance information, go to
the electronic Help, click Appendix > Technical information > Regulatory notices > European
Union Regulatory Notice or click Technical information > Regulatory notices > European Union
Regulatory Notice. The Declaration of Conformity for this product is available at the following
web address: www.hp.eu/certificates.
The Readme file contains HP support contact information, operating system requirements, and the most recent
updates to your product information.
Windows: Insert software CD. On software CD locate ReadMe.chm. Double-click ReadMe.chm to open and then
select ReadMe in your language.
Mac: Insert the software CD, and then double-click the Read Me folder located at the top-level of the software CD.
No CD/DVD drive?
For computers without a CD/DVD drive, go to
www.hp.com/support to download and install the
software.
Ink usage
Register your printer
Get quicker service and support alerts by
registering at www.register.hp.com.
Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization
process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print
nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For
more information, see www.hp.com/go/inkusage.
Scan to learn about your printer.
www.hp.com/lar/m/DJIA2020hca
Standard data rates may apply. Might not be available in all languages.
Basic troubleshooting
Mac
Windows
If you are unable to print:
1. If your printer is connected directly to your computer
with a USB cable, make sure the cable connections
are secure.
2. Make sure the printer is powered on.
The
(On button) will be lit green.
Make sure that the printer is set as your default
printing device:
1. If your printer is connected to your computer with
a USB cable, make sure the cable connections are
secure.
2. Make sure the printer is powered on.
The
(On button) will be lit green.
Check your print queue:
1. In System Preferences, click
1. Windows 7®: From the Windows Start menu, click
Devices and Printers.
2. Windows Vista®: On the Windows taskbar, click
Start, click Control Panel, and then click Printer.
3. Windows XP®: On the Windows taskbar, click Start,
click Control Panel, and then click Printers and
Faxes.
2. Click the Open Print Queue button.
3. Click a print job to select it.
4. Use the following buttons to manage the print job:
-- Delete: Cancel the selected print job.
-- Resume: Continue a paused print job.
5. If you made any changes, try to print again.
Make sure that your printer has a check mark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose
Set as Default Printer from the menu.
If you are still unable to print, or the software
installation fails:
1. Remove the CD from the computer’s CD/DVD
drive, and then disconnect the USB cable from the
computer.
2. Restart the computer.
3. Temporarily disable any software firewall and close
any anti-virus softare. Restart these programs after
the printer software is installed.
4. Insert the printer software CD in the computer’s CD/
DVD drive, then follow the onscreen instructions to
install the printer software. Do not connect the USB
cable until you are told to do so.
5. After the installation finishes, restart the computer.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn off the printer and unplug the power cord.
b. Wait a minute, then plug the power cord back in
and turn on the printer.
If you are still unable to print, uninstall and reinstall
the software:
Note: The uninstaller removes all of the HP software
components that are specific to the device. It does not
remove components that are shared by other products
or programs.
To uninstall the software:
1. Disconnect the HP product from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the onscreen
instructions.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer’s CD/
DVD drive.
3. On the desktop, open the CD and then double-click
HP Installer.
4. Follow the onscreen and the printed setup
instructions that came with the HP product.
Windows XP and Windows Vista are U.S. registered
trademarks of Microsoft Corporation. Windows 7 is
either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
Power specifications
Power adapter: 0957-2286
Input voltage: 100-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Power adapter: 0957-2290
Input voltage: 200-240Vac (+/- 10%)
Input frequency: 50/60Hz (+/- 3Hz)
Note: Use only with the power adapter supplied by HP.
5
English
-- Print & Fax (Mac OS X v10.6).
-- Print & Scan (Mac OS X v10.7)
HP printer limited warranty statement
HP product
Duration of limited warranty
Software Media
90 days
Printer
1 year
Print or Ink cartridges
Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer
replaceable printheads)
1 year
Accessories
1 year unless otherwise stated
English
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the
customer.
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not
warrant that the operation of any product will be interrupted or error free.
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in
the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some governments
outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or allow limitations on the duration of implied warranties.
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your
country.
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa
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