NUS WebVPN Troubleshooting Guide

The NUS WebVPN is a service that provides a secure connection between end-users and the organization over a private network. It allows users to access NUS IT resources remotely, as if they were physically in the campus. With NUS WebVPN, you can access resources like updating of latest anti-virus signatures, network file and print services. You can use the WebVPN service through supported operating systems and web browsers.

PDF
Document
NUS WebVPN Troubleshooting Guide | Manualzz

Advertisement

Advertisement

Page 1
NUS WebVPN
FAQ and
Troubleshooting Guide
Version 3 (19 October 2015)
Page 2
Section 1: FAQ on WebVPN
Question:
What exactly is WebVPN?
Answer:
VPN stands for Virtual Private Network, which provides a secured connection between
end-users and the organization over a private network. The WebVPN is the VPN
service enabled via web browser to provide secure remote access to NUS IT resources.
Question:
Why do I need WebVPN?
Answer:
Certain resources are restricted for users within NUS network, for example, updating of
latest anti-virus signatures, network file and print services. Typically, these resources
are accessible only within the campus. NUS WebVPN enables users from any part of
the world to connect back to the University network through the Internet, as if they are
physically in the campus.
Question:
Who should be using NUS WebVPN?
Answer:
Any staff and students who wish to access the NUS Intranet resources remotely.
Question:
How secure is the NUS WebVPN?
Answer:
The WebVPN connection between NUSNET and your PC is secured through a Secure
Socket Layer (SSL) tunnel. All the relevant information is securely encrypted.
Question:
Is there any situation where I cannot use the NUS WebVPN?
Answer:
The NUS WebVPN Clients will not work properly if you do not have local administrator
right on your computer.
Question:
What are the charges for using the NUS WebVPN?
Answer:
NUS WebVPN is a free service provided to the University user community. However
charges for user connection to the Internet via ISP still applies.
Page 3
Section 2: FAQ & Troubleshooting on the WebVPN Connection
Question:
What are the supported Operating System platforms and browsers for using the
NUS WebVPN?
Answer:
The NUS WebVPN service is enabled through the following supported OS and web
browsers. Local Administrator Privilege is required on your computer to start the
Network Connect.
Platform Operating System Browsers and Java
Environment
Windows Windows 7 SP1 Enterprise, 64 bit
Windows 8 Enterprise, 64-bit *
Windows 8.1 , 32 bit or 64 bit platforms
Windows 8, 32 bit or 64 bit platforms
Windows 8 Enterprise, 32 bit
Windows 7 on 32 bit or 64 bit platforms
Windows 7 SP1 Enterprise , 32 bit
Windows Vista, 32 bit or 64 bit platforms
Internet Explorer 111
Internet Explorer 101
Internet Explorer 9.0
Internet Explorer 8.0
Internet Explorer 7.0
Firefox 3.0 and above
including FF10
Oracle JRE 6 and above
Mac Mac OS X 10.7.4, 64 bit
Mac OS X 10.8, 64 bit
Mac OS X 10.92 & above
Mac OS X 10.6.x, 32 bit and 64 bit
Mac OS X 10.7.x, 32 bit
Mac OS X 10.8.x, 32 bit
Safari 7.0
Safari 6.0
Safari 5.1
Safari 5.0
JRE 6 and above
Oracle JRE 7
Linux3 Ubuntu 12.04 LTS
OpenSUSE 12.1
OpenSUSE 10.x, and 11.x
Ubuntu 9.10, 10.x, and 11.x
Red Hat Enterprise Linux 5
Firefox 10-ESR
Oracle JRE 7
Firefox 3.0 and above
Oracle JRE 6 and
above
1. IE 10 is only supported in Desktop Mode on Windows 8 with plug-ins enabled. Similarly IE 11 is
only supported in Desktop Mode on Windows 8.1 with plug-ins enabled.
2. Network Connect is not supported on Windows 10 & Mac OS X 10.9 & above. Please install
junos pulse or Pulse Secure Desktop Client.
Page 4
3. 32 bit NC support on 64 bit Linux is qualified for the following
Question:
I am behind a firewall, what configurations are required on the firewall to support
NUS WebVPN?
Answer:
Only TCP port 80 and 443 are required to enable the WebVPN access. Enabling UDP
port 500 on the firewall will enhance the performance of the individual WebVPN
session.
Question:
What do I need to install to access the NUS WebVPN?
Answer:
You do not need to pre-install any client software. You just need a web-browser to
enable the access. However, you need to be a local administrator in order to use the
service.
Question:
How do I access the WebVPN?
Answer:
Use a web-browser and access https://webvpn.nus.edu.sg, and students & visitors can
login using your NUSNET account and password.
Upon successful authentication with NUSNET account & Password Staff user will be
prompted for additional “Security Code”
To mitigate the increasing risk of identity theft through email phishing and other cyber
security threats, the University has implemented Two-Factor Authentication (2FA) to
protect your NUS account and access to sensitive systems.
You will require a Security Code in addition to your NUSNET UserID and password to
access these systems. The Security Code can be generated from your smartphone,
tablet or computer
For information please refer (https://inetapps.nus.edu.sg/2fa/faq.html)
After you have logged in, if you notice a message bar on top of your browser (typically
/

Advertisement

Key features

  • Secure connection

  • Remote access to NUS IT resources

  • Access to restricted resources

  • Supported on multiple operating systems and web browsers

  • Free service

Frequently asked questions

WebVPN provides a secured connection between end-users and the organization over a private network. It is a service enabled via web browser to provide secure remote access to NUS IT resources.

Certain resources are restricted for users within NUS network, for example, updating of latest anti-virus signatures, network file and print services. NUS WebVPN enables users from any part of the world to connect back to the University network through the Internet, as if they are physically in the campus.

Any staff and students who wish to access the NUS Intranet resources remotely.

The WebVPN connection between NUSNET and your PC is secured through a Secure Socket Layer (SSL) tunnel. All the relevant information is securely encrypted.

NUS WebVPN is a free service provided to the University user community. However, charges for user connection to the Internet via ISP still applies.

Preparing document for printing…
0%