Troubleshooting. Minolta DIMAGE SCAN ELITE, Dimage Scan Elite II

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ROUBLESHOOTING

This section covers minor problems with scanner operation. For major problems or damage, or if a problem continues to reoccur frequently, contact your dealer or a Minolta service facility.

SYMPTOM or MESSAGE

When starting up the utility software,

Error=4 – could-not-confirm-scanner-connection message appears.

When starting up the utility software,

Error=42 – close-scanner-door message appears.

• The utility software freezes.

• The scanning time increases.

SOLUTION

Confirm the cable is securely connected between the computer and scanner. Turn the scanner off and on.

Click OK to continue.

Close the scanner door. Click OK to continue.

Turn off the scanner. Shut down the image-processing application and increase its memory allocation. Restart the computer and scanner.

Unusual image color when scanning color negative film.

Confirm color negative film is selected in the main window, and rescan the image, or color balance the image using the DiMAGE Scan’s image-processing tools. If the problem is not solved, reinstall the DiMAGE Scan Utility.

The scanned image is not sharp.

Cannot-verify-home-position message appears during scanning.

Cannot scan APS film, and initial loading failed. The error-during-film-transportation or error-during-rewind message appears.

The scanner indicator lamp blinks rapidly.

The set-holder message appears.

The holder-does-not-match-selected-film message appears.

The film-not-found-in-APS-holder message appears.

Select an autofocus option in the preference box, or use point AF or manual focus.

The film holder was hindered during the scan. Turn off the scanner, and restart the computer.

Press the eject button on the scanner, and remove the

APS adapter after rewinding is completed. Reinsert the holder into the scanner and make the scan again.

The scanner door was opened during setup. Close the door, and shut down and restart the scanner and

DiMAGE Scan Utility.

Reload the holder into the scanner.

Set the correct film format in the DiMAGE Scan Utility or insert the correct holder into the scanner.

Insert an APS cassette into the APS adapter.

The insufficient-memory message appears.

The DiMAGE Scan preview image displays unusual color reproduction.

Increase the memory requirements for the host application. If multiple images have been scanned, close and relaunch the host application.

Remove the film holder and close the scanner door.

Press shift+control+I (Windows) or command+control+I

(Macintosh) to initialize the scanner.

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