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Troubleshooting
You can easily resolve many of the minor problems you may encounter during everyday use. With the aid of the following guide, the cause of a problem can be found and eliminated.
If necessary, contact Miele Customer Service for assistance.
Risk of injury!
Miele assumes no liability for any hazards arising from improper installation, maintenance or repairs performed by unauthorized persons!
NEVER open the appliance housing. Only Miele authorized professionals may install or perform maintenance and repair work on this appliance.
Problem
Cooktop or cooking zones cannot be switched on
Possible fault
The circuit breaker has tripped.
There may be a technical fault.
Solution
Reset the circuit breaker
(see data plate for the correct fuse rating).
Disconnect the appliance from the electric power supply for approx. 1 minute by
– tripping the relevant circuit breaker or screwing the fuse out completely, or
– tripping the ground fault circuit interrupter (GFCI).
If, after resetting/replacing the fuse or the GFCI, it still will not switch on, contact a qualified electrician or
Miele Customer Service.
50
Troubleshooting
Problem
There is a strange smell or vapours when the appliance is being used for the first time.
In the cooking zone display the ß symbol will flash alternately with the selected power setting.
After switching the cooktop on, LC appears in the timer display for several seconds.
After switching the cooktop on, dE appears in the timer display for several seconds.
The cooking zone does not heat up.
A cooking zone or the whole cooktop switches off automatically.
Possible fault
There is no or unsuitable cookware on the cooking zone.
The system lock feature has been activated.
The device is in demo mode.
A cooking zone has been in use for too long.
The overheat protection was triggered.
The booster has deactivated prematurely.
The cooking zone is not working in the usual way with the set power level.
The overheat protection was triggered.
Solution
Each subsequent use reduces the odour and it will ultimately dissipate entirely.
Use suitable cookware
(see Cookware).
Deactivate the system lock
(see Safety lock / System lock).
Deactivate demo mode
(see Programming).
You can use the cooking zone again by switching it back on (see Safety switch-off).
See Overheat protection.
See Overheat protection.
51
Troubleshooting
Problem
Power level 9 is automatically reduced if you select power level 9 on the connected cooking zone.
The cooktop switches off while in use, and a flashing F appears in the timer display.
Possible fault
Operating both zones at power level 9 would exceed the permitted maximum power for the cooktop.
One or several of the sensor are covered, e.g. by fingers, food boiling over or by an object.
Large amounts of food are being heated.
Auto heat-up is turned on, but the food does not start cooking.
The cooling fan continues to run after the appliance has been switched off.
The cookware conducts heat poorly.
The fan runs until the appliance has cooled down and then switches off automatically.
Solution
Clean the control panel or remove the object (see
"Safety switch-off".)
Start cooking at the highest power level, then reduce the power level manually.
52
Troubleshooting
Problem
The sensors are over-sensitive or do not react at all.
Possible fault Solution
The sensitivity level of the sensors has changed.
Ensure that the cooktop is not in direct sunlight or strong artificial light and that the area around the cooktop is not too dark.
Make sure that neither the cooktop nor the sensors are covered. Remove any cookware and clean the cooktop, removing any food residues.
Interrupt the power supply to the cooktop for approx. 1 minute.
If the problem persists, please call Miele Customer Service.
FE flashes alternately with numbers in the timer display.
FE 44
FE 47
FE 48
Other fault messages
FE..
The overheat protection was triggered.
The fan is blocked or faulty.
There is a fault in the electronics.
See Overheat protection.
Make sure it has not been blocked by something like a fork. Remove the cause of the blockage.
If the fault message appears again, call Miele Customer Service.
Interrupt the power supply to the cooktop for approx. 1 minute.
If the problem persists after reconnecting the power supply, contact Miele Customer Service.
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