Setting Up Lines, Trunks, and Pools for CMS. AT&T Call Management System

Programming the MERLIN LEGEND System for CMS

Setting Up Lines,

Trunks, and Pools for CMS

For CMS to function properly, all CMS lines or trunks must be assigned only to the CMS PC and the CMS supervisor telephone. In addition, you must program CMS channels in T1 lines for ground-start emulation. ISDN Primary

Rate Interface (PRI) lines require no special programming for CMS. The following sections give instructions for completing these tasks.

Remove CMS Trunks, External Alerts, and Loop-Backs from Pools (PBX Only)

For a MERLIN LEGEND system operating in hybrid/PBX mode, make sure that no CMS trunks are in the default pools. When a system is first set up, all loop-start lines default to the Main Pool (extension number 70) while all ground-start lines default to the pool with extension number 890. The following procedure removes all CMS loop-start and ground-start trunks, external alerts, and loop-back trunks that have defaulted to these pools. Refer to the

“Trunk Type” column on Form 2c, System Numbering—Trunk Jacks to identify loop-start and ground-start trunks.

Step

1.

Display Pools screen

2.

Identify the pool and save entry

MLX-20L

LinesTrunks

Pools

Dial pool dialout code

Enter

PC

[F4]

[F9]

Type pool dialout code

[F10]

3.

Select specific CMS trunks

— For logical IDs 1-20

— For logical IDs 21-40

Lines 01-20

Lines 21-40

[F1]

[F2]

1-10 Setting Up Lines, Trunks, and Pools for CMS

Programming the MERLIN LEGEND System for CMS

— For logical IDs 41-60

— For logical IDs 61-80

4.

Remove each CMS trunk, external alert, and loop-back from the pool

5.

Exit to System Programming

Lines 41-60

Lines 61-80

Press line button for each trunk until red

LED is off

Exit

Exit

[F3]

[F4]

Press function key for each trunk until letter

“R” is erased

[F5]

[F5]

Remove CMS Lines, External

Alerts, and Loop-Backs from Telephones

A MERLIN LEGEND system operating in key mode automatically assigns up to 32 lines on telephone line buttons, depending on the type of telephone. In hybrid/PBX mode, the system automatically assigns trunks to operator telephones. If any of these lines or trunks are CMS lines or are used for CMS external alerts or loop-backs, remove them from all telephones in a key system and from all operator telephones in a hybrid/PBX system. (Make sure the

CMS lines are first removed from the default pools. See the previous procedure.)

In steps 1-5 below, you first remove CMS lines, external alerts, and loopbacks from one agent phone (in a key system) or from one operator phone (in a hybrid/PBX system). In steps 6-9, you copy the assignments from that phone to other agent or operator phones. You cannot copy line assignments between operator and non-operator phones in a hybrid/PBX system.

To identify CMS lines, external alerts, and loop-backs, refer to Form 2c, Sys- tem Numbering—Trunk Jacks.

NOTE:

For any CMS lines or trunks connected to MERLIN LEGEND jacks above logical ID 32, you may skip this procedure. No lines or trunks above logical ID

32 default to telephones.

Setting Up Lines, Trunks, and Pools for CMS 1-11

Programming the MERLIN LEGEND System for CMS

Step MLX-20L PC

1.

Display Assign

Lines/Trunks screen

Identify the first extension number and save entry

Extensions

LinesTrunks

Dial number

Enter

[F6]

[F1]

Type number

[F10]

3.

Select CMS lines (1 to

32)

— For logical IDs 1-20

4.

— For logical IDs 21-32

Remove lines from telephone

Lines 01-20 [F1]

Lines 21-40 [F2]

Press line butPress function ton for each line key for each until green LED line until letter is off “G” is erased

5.

Exit to System Programming

6.

Display copy from screen

Exit

Exit

Extensions

Line Copy

Single

7.

Enter same extension as Dial number in step 2 and save entry Enter

8.

Enter the extension number to copy to and save entry

Repeat for each extension

Dial number

Enter

[F5]

[F5]

[F6]

[F2]

[F1]

Type number

[F10]

Type number

[F10]

9 .

Exit to System Programming

Exit

Exit

Exit

[F5]

[F5]

[F5]

1-12 Setting Up Lines, Trunks, and Pools for CMS

Programming the MERLIN LEGEND System for CMS

Program T1 Lines

If the MERLIN LEGEND system has 100D (DS1) modules with T1 lines to be used by CMS, you must specify the emulation for each T1 channel. Channels used for CMS must be programmed for ground-start emulation. To identify

DS1/T1 lines, refer to the “Jack Type” column on Form 2c, System

Numbering—Trunk Jacks.

NOTE:

Other channels in a T1 line not assigned to CMS may have other emulations.

Step MLX-20L PC

1.

2.

Identify the slot number with the 100D module and save entry

Specify T1 for the line type and save entry

LinesTrunks

Enter

[F4]

GS/LS/DSl

[F1]

Dial slot number Type slot number

[F10]

Type

T1

Enter

[F1]

[F1]

[F10]

3.

Specify ground-start emulation

— To select all channels All Ground

Enter

Go to step 5

[F6]

[F10]

Go to step 5

4 .

— To select some chanGroundStart nels Enter

Identify channel(s) and assign type

Dial channel number

Enter

[F1]

[F10]

Type channel number

[F10]

Setting Up Lines, Trunks, and Pools for CMS 1-13

Programming the MERLIN LEGEND System for CMS

Repeat for each channel

5.

Exit to System Programming

Exit

Exit

[F5]

[F5]

Program Loop-Start Lines

If the Central Office of the local telephone company sends a reliable disconnect signal for loop-start lines, program the system to recognize the signal.

Refer to the top of Form 2c, System Numbering—Trunk Jacks.

Step MLX-20L PC

1.

Display Loop Start

Disconnect screen

Lines Trunks

TT/LS Disc

LS Disconnect

2.

Specify the LS DisconYes nect as reliable and save

Enter entry

3.

Exit to System Programming

Exit

Exit

[F4]

[F3]

[F2]

[F1]

[F10]

[F5]

[F5]

Program Ground-Start and ISDN PRI Lines

CMS requires no special MERLIN LEGEND programming for using these types of lines.

1-14 Setting Up Lines, Trunks, and Pools for CMS