Fixing problems

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or aggressive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also forbidden.

Troubleshooting

Pressed key does not respond:

If the telephone is locked repdial keys cannot be used. This also applies when emergency numbers or predefined numbers from the dial plan are stored on them.

Check whether you telephone is locked ("Phone locked" appears on the screen. To unlock enter the PIN.“). If the phone is locked, unlock it.

The phone does not ring on call:

Check whether the ringtone is deactivated (see icon in the status bar on the display

Æ page 26). If it is deactivated, activate the ringtone

The displayed time is incorrect:

The time is corrected automatically over night after 24 hours at the latest.

You cannot dial a number:

Check whether your telephone is locked ("Phone locked: Enter Password" appears on the screen). If the phone is locked, unlock it.

To correct any other problems:

First contact the relevant administrator. If the administrator are unable to correct the problem, contact Customer Service.

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Fixing problems

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for example.

Labeling keys

The following options are available for labeling keys of the

OpenStage Key Module 15 (

Æ page 18) with the functions or numbers as-

signed to them:

Labeling

• By hand:

Labeling strips are supplied with your OpenStage Key Module 15.

Note the function or name in the white field on the strip and insert the strip on your OpenStage Key Module 15.

• With a computer via the Internet:

You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool

• Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

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