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SET TOP BOX SPECIFICATIONS & TROUBLESHOOTING
Set Top Box Specifications
Input impedance
Video Profile level
Video Output System
Video Output Terminal
Video Output Level
Audio Decoding
Audio Sampling Frequency
Audio Frequency Response
Audio Output Level
Audio Output Terminal
Power Supply Adapter
Operating Temperature
Weight
75 Ohm
MPEG 2 MP@ML / MPEG4 – Part 10 / VC1
PAL
Composite Video Output, HDMI Output
1V p
p
(75 Ohm)
MPEG 1 Level II / MPEG 2 AAC / MPEG 4 AAC / MPEG 4
AAC-HE / MPEG 4 AAC-HE V2 / WMA-9/9Pro / AC 3
32 / 44.1 / 48 KHz
20 Hz – 20 KHz
Adjustable
Analogue Audio 2 Ch (Left & Right), SPDIF
Input: 100-240V~, 50/60Hz, 2A~; Output: 12Vdc, 4Adc
5 - 45˚C
1.8 Kg
Trouble Shooting
Problem
Set top box freezes
(not responding)
Event is PG blocked /
Channel blocked
Can’t play video or music from external USB device
Possible Causes
Internal CPU and or memory may have corrupted
Solution
Try unplugging the AC mains or disconnect the power supply adapter at the back of the set top box.
This will reset the set top box and re-starts the boot up sequence.
Key in PG PIN. The default pin is 1234.
Parental control may have been set.
USB device may not have been properly inserted.
Try re-plugging the USB device into the socket and check if external USB is detected via Menu Settings
Device info USB device.
Video or Music format may not be supported by the set top box
This set top box supports the most common music and video file formats.
However, there may be some formats that are not supported.
For assistance: [email protected]
www.uec.com.au
Page 43 of 52
Trouble Shooting
Problem
No LED light on the front panel / Set top box will not turn ON.
No Picture or Sound
Possible Causes
The AC power adapter maybe disconnected.
Solution
Ensure proper connection of the AC power adapter into the back of the set top box and into the AC mains.
The Audio/Video (AV) between the set top box and the TV input terminal may be incorrectly connected.
Ensure proper connection of the antenna cable into the ANTENNA IN.
Ensure type of connection (AV or HDMI) matches the input (AV or HDMI) terminals of the TV. Select this particular input as the source on the
TV / home theatre system (i.e. AV 1, AV2,
HDMI 1, HDMI2, etc.).
TV or Set top box or TV may have been set to MUTE (if no sound).
Disable MUTE on TV or Set top box.
Picture Freezing
Remote Control Unit is not working
Digital connection (optical cable) between set top box and the home theatre system/ amplifier may have been wrongly selected (if no sound).
HDMI/AV cable may be damaged.
Ensure that the digital input (i.e. OPT 1,
OPT 2, etc.) selected on the home theatre system/amplifier matches the actual connection of the optical cable.
Replace with new HDMI/AV cable.
No signal or weak signal from the antenna. Check signal strength and quality in Channel settings by selecting the button.
Pause Live TV may be enabled.
Ensure proper connection of the antenna cable into the ANTENNA IN.
Adjust the direction of the antenna or call your local TV antenna installer.
Press PLAY button to resume watching.
No signal or weak signal from the antenna. Check signal strength and quality in Channel settings by selecting the button.
Batteries might be depleted.
Ensure proper connection of the antenna cable into the ANTENNA IN.
Adjust the direction of the antenna or call your local TV antenna installer.
Changing to new batteries ensuring correct installation.
Remote Control might have been operated beyond its guaranteed performance levels.
Ensure Remote Control is operated up to 6 meters and up to 30 degrees left/ right from the centre of the set top box and without obstruction.
For assistance: [email protected]
www.uec.com.au
Page 44 of 52
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