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right page (119) of ME75 Condor FUG en, A31008-H6980-A1-1-7619 (09.11.2005, 16:26)
Questions & Answers 119
Questions & Answers
If you have any questions about using your phone, visit us at www.siemens.com/
mobilephonescustomercare anytime. For additional help, we have listed below some frequently asked questions and answers.
Configuration service
To help you set up your mobile phone for the data service WAP, MMS, e-mail and Internet, you can use a configuration service. This service is used to have the necessary settings for your mobile phone sent to you by SMS. We recommend that you contact your network provider who will send you the configuration messages.
As an alternative you can also use the "Setting Configurator" at www.siemens.com/
mobilephonescustomercare. Siemens will then send you the configuration messages.
Please follow the instructions contained in those messages.
Problem
Phone cannot be switched on.
Too little standby time.
Charging error
(charge icon not displayed).
Possible causes
On/Off key not pressed long enough.
Flat battery.
Possible solution
Press On/Off key for at least two seconds.
Battery contacts dirty.
See also below under
"Charging error"
Frequent use of organiser and games.
Fast search activated.
Display illumination on.
Unintentional keystrokes
(illumination!).
Battery totally discharged.
Temperature out of range:
+5 °C to +45 °C.
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
Charge battery. Check charging indicator in the display.
Clean contacts.
Restrict use if necessary.
Deactivate speed search(page 94).
Switch off display illumination (page 79).
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Make sure the ambient temperature is right, wait for a while, then recharge.
Check power supply and connection to the phone.
Check battery contacts and telephone connection socket, clean them if necessary, then insert battery again.
Use different mains power socket, check mains voltage.
Only use original Siemens accessories.
Replace battery.
left page (120) of ME75 Condor FUG en, A31008-H6980-A1-1-7619 (09.11.2005, 16:26)
120 Questions & Answers
Problem
SIM error.
No network connection.
Phone loses network.
Possible causes Possible solution
SIM card not inserted correctly. Check that the SIM card is inserted correctly
Dirty SIM card contacts.
Clean SIM card with a dry cloth.
SIM card with wrong voltage.
Use 3V SIM cards only.
SIM card damaged
(e.g. broken).
Carry out a visual check. Change SIM card at service provider.
Weak signal.
Outside GSM range.
Invalid SIM card.
New network not authorised.
Move higher, to a window or an open space.
Check service provider's coverage area.
Complain to the service provider.
Try manual selection or select a different network
Network call barring is set.
Network overloaded.
Signal too weak.
Check network barrings (page 92).
Try again later.
Reconnection to another service provider is auto-
matic (page 93). Switching phone off and on again
can speed this up.
Calls not possible.
Second line set.
Certain uses of phone not possible.
Impossible to make entries in Phonebook/Addressbook.
Voice message not functioning.
New SIM card inserted.
Charge limit reached.
Credit used up.
Call restrictions are in place.
Set first line
\
Phonebook/Addressbook is full. Delete entries in Phonebook /Addressbook (see
Call divert to mailbox not set.
Check for new barrings.
Reset limit with PIN 2 (page 39).
Load credit.
Barrings can be set by service provider.
Set call divert to mailbox (page 68).
SMS memory is full.
MMS memory full.
Delete (see Standard functions, page 15) or file
Delete MMS (see Standard functions, page 15).
ã
flashes to indicate an SMS.
ä
flashes to indicate an MMS.
å
flashes to indicate an MMS.
Function cannot be set.
Capacity problems with, for example,
Games & More, ringtones, pictures, videos, SMS archive.
Phone memory full.
Not supported by service provider or registration required.
Phone memory full.
Delete messages, pictures, videos, games or applications.
Contact your service provider.
Delete files in the relevant areas. You can use the
memory assistant to delete specific files (page 85).
right page (121) of ME75 Condor FUG en, A31008-H6980-A1-1-7619 (09.11.2005, 16:26)
Questions & Answers 121
Problem Possible causes Possible solution
No WAP access, downloading not possible.
Text message cannot be sent.
Profile not activated, profile settings wrong/incomplete.
Service provider does not support this service.
Phone number for service centre not set or incorrectly set.
SIM card contract does not support this service.
Service centre too busy.
Activate or set WAP profile (page 72). If necessary
ask your service provider.
Contact your service provider.
Contact your service provider.
EMS pictures & sounds are not displayed at the destination phone.
No Internet access possible.
PIN error/
PIN2 error.
No fax possible.
Charge meter does not work.
Recipient does not have a compatible phone.
Destination phone does not support the EMS standard.
Incorrect WAP profile set, or wrong or incomplete settings.
Three wrong entries.
Repeat message.
Check.
Check WAP settings; (page 72) contact your serv-
ice provider if necessary.
Enter the PUK (MASTER PIN) supplied with the
SIM card according to the instructions. If the PUK
(MASTER PIN) has been lost, please contact your service provider.
Phone code error.
Three wrong entries.
Service provider
Code error.
Contact Siemens Service (page 122).
No authorisation for this service. Contact your service provider.
Too few/too many menu entries.
Functions may have been added or deleted by the service provider via the SIM card.
Check with your service provider.
Wrong settings in the PC.
No authorisation for this service. Contact your service provider.
Charge pulse is not transmitted. Contact your service provider.
Damage
Severe shock.
Remove battery and SIM and re-insert them. Do not dismantle the phone!
Phone became wet. Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry connector contacts thoroughly. Stand mobile upright in an air current. Do not dismantle the phone!
Reset all settings to factory default page 86:
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A
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