Appendix

Screen messages and icons

Screen icons

NEW New caller ID log - new and missed calls.

Caller ID entry counter - caller ID entry number.

No:

5

Ringer off - the ringer is off.

Low battery indicator - the power of the installed batteries is low.

AUDIO

ASSIST

Audio Assist® - the Audio Assist® feature is turned on.

CHRISTINE SMITH

888-722-7702

AUDIO

ASSIST

11/20 12:00 AM NEW

No:

5

Audio Assist

® is a registered trademark of Advanced American Telephones.

36

Appendix

Screen messages and icons

Screen display messages

There are no caller ID history entries.

CALL LOG EMPTY

CHECK BATTERY

DELETED

DIRECTORY EMPTY

There is no battery installed or the installed batteries are depleted.

All caller ID history entries have been deleted.

-OR-

A caller ID history entry, directory entry, speed dial entry or redial number has been deleted.

There are no directory entries.

END OF LIST

You have reached the end of the caller ID history.

IN USE/NO LINE

INCOMING CALL

LOW BATTERY

MEMORY FULL

NO NAME FOUND

Another telephone on the same line is in use.

There is no telephone line connected to the telephone.

There is an incoming call.

The battery is low. You should change the batteries.

The directory is full.

There are no entries in the directory matching the key pressed.

ONLY 15 ALLOWED

ONLY 24 ALLOWED

STORED

REDIAL EMPTY

XX MISSED CALLS

You have entered over 15 characters in the name of a directory entry.

You have entered over 24 digits in the number of a directory entry or speed dial entry.

The entry is saved in the directory or speed dial memory location successfully.

There is no redial record.

There are new calls in the caller ID log.

37

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, or to purchase accessories or replacement parts, visit our website at

www.telephones.att.com

or call

1 (800) 222-3111

.

In Canada, dial

1 (866) 288-4268

.

My telephone does not work at all.

• Unplug the batteries and telephone line cord. Wait for approximately

15 seconds, then plug them in again. Allow up to one minute for the telephone to synchronize.

There is no dial tone.

• Try the suggestion above.

•

•

•

The telephone line cord may be defective. Try installing a new telephone line cord.

Make sure the coiled handset cord is securely installed between the handset and the telephone base.

Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

I cannot dial out.

•

•

•

•

•

•

Try all suggestions above.

Make sure there is a dial tone before dialing. It is normal if the telephone takes a second or two before producing a dial tone. Wait an extra second before dialing.

Check that all the telephones connected to the same telephone line are hung up.

Make sure to set the DIAL MODE to the correct setting (touch-tone dialing or pulse dialing) for the service in your area (see Dial mode on page 12).

If any of your other telephones are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the telephone before dialing, or dialing from another room in your home with less background noise.

38

Appendix

Troubleshooting

The telephone does not ring when there is an incoming call.

• Make sure the ringer is on (see page 16).

• Make sure the telephone line cord is plugged in properly (see Telephone

installation on page 6).

•

•

•

There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephones start ringing.

Test a working telephone at the same telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Contact your telephone service provider (charges may apply).

The telephone line cord may be defective. Try installing a new telephone line cord.

My calls fade out or cut in and out when I am using the telephone.

•

•

•

If you are using the handset when this problem occurs, try unplugging the coiled handset cord and firmly plugging it in the handset and telephone base again.

If you are using the speakerphone when this problem occurs, eliminate any background noise. Noise from the television, radio, or other appliances may cause the speakerphone to cut in and out. Try pressing MUTE when you are not speaking to eliminate the background noise.

Disconnect the telephone base from the telephone wall jack and plug in another corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).

• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone

installation on page 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

I hear other calls when using the telephone.

• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider

(charges may apply).

•

appears on the screen.

The batteries need to be replaced. Replace four new alkaline AA batteries.

39

Appendix

Troubleshooting

Display screen is blank.

• Make sure you have properly installed four working alkaline batteries (See

Battery installation on pages 4-5).

Operation during a power failure.

•

•

This telephone operates during a power failure if a telephone line cord is plugged between the telephone wall jack and the telephone base. You are able to answer calls with the handset, and make calls using the dialing keys. No other features work unless batteries are installed. All settings in menu options are retained during a power failure if a telephone line cord is plugged between the telephone wall jack and the telephone base.

If you neither install batteries nor a telephone line, after a few minutes, the telephone clears the directory, caller ID history, speed dial memory, and the last number dialed memory. At the same time, all settings in menu options change back to their default settings.

•

•

My caller ID features are not working properly.

• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

The caller may not be calling from an area that supports caller ID.

Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•

•

•

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone

installation on page 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Make sure the area codes are set correctly (see Home area code on page 13 and Local area code on page 14).

Reset the telephone. See Common cure for electronic equipment on page 41.

The telephone does not receive caller ID or the telephone does not display caller ID during call waiting.

• Make sure you subscribe to caller ID with call waiting features provided by the telephone service provider.

40

Appendix

Troubleshooting

•

•

The caller might not be calling from an area that supports caller ID.

Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

I’ve set my LCD language to Spanish or French and I don’t know how to change it back to English.

• When the telephone is in idle mode, press

*3645474#.

MENU/SELECT once, then enter

•

•

•

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•

Make sure your computer is powered on.

Make sure your Internet connection is working properly.

Make sure that the software is installed and running for your nontraditional telephone service.

Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•

•

In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

Common cure for electronic equipment:

If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed:

1.

Disconnect the telephone line cord from the telephone base.

2.

3.

4.

5.

Remove the batteries.

Wait a few minutes before connecting the telephone line cord to the telephone base.

Place the batteries back.

Wait for the telephone to synchronize its connection. This might take up to one minute.

41

Appendix

General product care

•

•

•

To keep your telephone working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).

• DO NOT expose it to direct sunlight or moisture.

•

Avoid dropping the telephone or treating it roughly.

Clean with a soft cloth.

Never use a strong cleaning agent or abrasive powder because this can damage the finish.

Retain the original packaging in case you need to ship it at a later date.

42

Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on the product.

•

•

•

Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.

Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

•

•

•

•

Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

If this product does not operate normally, read Troubleshooting in this user’s manual on pages 38-41. If you cannot solve the problem, or if the product is damaged, refer to Limited

warranty on pages 46-47. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

If this product has replaceable batteries, replace batteries only as described in your user’s manual on pages 4-5. Do not burn or puncture batteries—they contain caustic chemicals.

If this product has a three-prong (grounding) plug or a polarized plug with one wide prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.

SAVE THESE INSTRUCTIONS

43

Appendix

FCC and ACTA information

If this equipment was approved for connection to the telephone network prior to July 23,

2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the

Technical Requirements for Connection of Equipment to the Telephone Network adopted by the

Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information.

1.

Product identifier and REN information

The label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your telephone service provider upon request. For equipment approved prior to

July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by

“US” and a colon (:), and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier

US:AAAEQ03T123XYZ indicates the REN would be 0.3.

The REN is used to determine how many devices you can connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You might want to contact your telephone service provider for more information.

2.

Connection and use with the nationwide telephone network

The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular wall jack that is also compliant. An

RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see installation instructions in the user’s manual. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or qualified installer.

3.

Repair instructions

If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the limited warranty.

4.

Rights of the telephone service provider

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the

FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

5.

Hearing aid compatibility

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

44

Appendix

FCC and ACTA information

6.

Programming/testing of emergency numbers

If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a.

We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work.

b.

c.

•

•

This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature.

Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number:

You must remain on the line and briefly explain the reason for the call before hanging up.

Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when the emergency services tend to be less busy.

Part 15 of FCC rules

Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules.

These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures:

• Where it can be done safely, re-orient the receiving radio, VCR or television antenna.

•

•

To the extent possible, relocate the radio, VCR, television or other receiver with respect to the telephone equipment.

If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR or television.

• Consult a dealer or an experienced radio/TV technician for help.

Modifications to this product, not expressly approved by the manufacturer, could void the user’s authority to operate the equipment.

45

Appendix

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit

www.telephones.att.com

or call

1 (800) 222-3111

.

In Canada, call

1 (866) 288-4268.

1.

2.

3.

4.

What does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the

PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, the manufacturer’s authorized service representative repairs or replaces at the manufacturer’s option, without charge, a materially defective

PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement

PRODUCT for a period of either (a) 90 days from the date the repaired or replacement

PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

•

•

•

•

What is not covered by this limited warranty?

This limited warranty does not cover:

• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

•

•

PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

•

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

PRODUCT returned without a valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

46

Appendix

Limited warranty

5.

6.

7.

How do you get warranty service?

To obtain warranty service in the United States of America, visit

www.telephones.att.com

or call

1 (800) 222-3111

. In Canada, please dial

1 (866) 288-4268

.

NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.

If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

What must you return with the PRODUCT to get warranty service?

You must: a.

Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b.

c.

Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased

(PRODUCT model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also have other rights that vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation might not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages

(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

Please retain your original sales receipt as proof of purchase.

47

Appendix

Technical specifications

Operating temperature

REN

32°F — 122°F

0°C — 50°C

1.0B

48